"Cc unit freezing item in back of ff sectionCustomer states items were freezing up in back of refrigerator section for a few days, seems to be better today. Found ff section packed with product, poor airflow through section, confirmed some water bottles are frozen near vent outlets in rear of ff section. Ran diagnostics, all functions passed. Advised customer on product placement and ensuring vents are not blocked for proper airflow in ff section. No issues found with unit at that time."

"Cc unit not cooling, verified and compressor running sluggish and 3way valve no opening, unit pulling 0.5 amps unit needs compressor 3way valve and filter; ordrng 1 W10276644 (compressor) and 1 W11580434 (3way valve) and 2 WPW10143759 (dryer)"

"Cc: not startingEntered diagnostics. Found no stored error codes. Ran auto test. Unit filling, washing draining, and spinning. Tested with coins. Unit started. Could not duplicate issue. Op test ok"

"Cc: not washingFound error code f9e1(long drain), f8e1(long fill), f5e3(lid unlock fault). Found drain hose ran into floor drain. Found customer only has 1 supply line ran to unit. Advised customer to run a second supply line, and to put the drain hose on stationary sink. Installed latch. Ran auto test. Op test ok"

"Cc: fills then drains in super washFound customer has drain ran into Sink plumbing, no air gap and roughly only 15 inches from floor. Advised on drain height and air gap requirements. Found unit siphoning water as its filling. Advised customer to have stand pipe installed, or hook drain on stationary sink"