"Cc unit not advancing and clicking a lot, verified and latch clicking, ran test cycle and gearcase grinding, checked underneath and gearcase leaking oil, unit needs gearcase customer will not proceed ; ordrng 1 W11393685 (CABRIO GEARCASE) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10810403 (lid lock assy), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc not draining, confirmed cc. Unit wont drain, fill, or turn on. Unit needs to be installed, uploaded quick pics. Advised customer that they will need some one to install unit properly."

"Cc water line to refrigerator damaged and leakingCustomer stated she moved the unit out and the water supply line broke. Confirmed copper supply line is broken. Advised customer we do not repair or replace supply lines. Did not charge customer, customer was upset because she clearly stated in her service request that the copper line is what was broken, does not understand how the term water filter was entered into the conversation. ; saved tckt"

F9 e1. F2 e1. No continuity between black/white and light blue wires. Broken harness near drain pump. Replaced harness and installed harness clip.

"F8 e1. Water valve was unplugged from the back of the machine. Plugged in valve and ran test cycle, everything is working as it should."