"Customer complaint that unit is leaking, confirmed, found unit leaking from diverter valve, unit needs new diverter valve assembly, customer does not want repair; ordrng 1 WD19X25278 (Diverter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc unit leaking from underneath. Verified and found that unit has been leaking from the fill hose. Wasnt leaking when I went to try and run a cycle but you can see all the white residue from fill hose where its been leaking. Explained to customer that he will need fill hose changed out the only one we carry is the rubber fill hose that is 5 ft long isnt long enough for his unit for the way has it set up. Customer said he will go to Home Depot and buy a stainless steel fill hose that is also longer in length and install it himself. Made sure everything else was working and leveled unit for customer and unit is working as designed. Opt test good.

"CC that the the ui is not working. Confirmed. The ui is not responding. Will need a new ui. Cust is going to install the part. ; ordrng 1 AGM75469926 (Ui), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc lights not working in top of FF section and freezer section Identified failured module in freezer section. Replaced LED module using customer supplied pre id part. Illumination restored to unit. Op test good.

"Customer complaint that unit is not cleaning clothes, found wash plate and gearcase splines stripped, unit needs new wash plate and gearcase, customer does not want repair; ordrng 1 W10775188 (Wash plate) and 1 W11393685 (Gearcase), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"