"Cc: ice forming in ice maker. Found clump of ice in ice compartment. Cycled ice maker no leaks found. Frost flowing down into drain. Cusstated we are the 4th company to come out for this issue. No air gaps. Spoke with bj. He stated to walk away, and advise customer to contact factory care."

"CC that there is buzzing and popping noise. Has a video. Unit is now not heating. Called T/L Adrian. Checked power at the control from the black and brown wire 120 volts not running 0 volts when running. There is a burning smell. Sent to safety. Kody need to replace the magnetron, diode and capacitor ; ordrng 1 W10754299 (Magnetron) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor)"

"CC that there is a popping, buzzing noise and sparking when running. Checked the interior no burn marks. Heated several different cups and bowls of water, with the cooktop on. Heating every time with no noise. Popping or sparking. Advised Cust to get video of the normal and sparking. Working as designed. Opt test ok."

"Installed new motor, op test good"

Customer needs refrigerant removed from unit Quoted customer flat rate 198+tx. Reclaimed refrigerant from unit.