We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Cleveland, OH 44104
Jason N
Job Details:
05/02/2024
"Cc unit not powering on Confirmed unit will not power on. Checked for voltage at j-box under unit. Reading 0v H to N and ground. Checked breaker in panel, breaker is on, assuming dishwasher breaker is labeled correctly. Unit is hardwired, unable to run auxiliary power to unit to verify operation. Advised customer to contact an electrician."
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Maple Heights, OH 44137
Jason N
Job Details:
05/02/2024
"Cc water inside of refrigerator section Confirmed water(condensation) inside ff section near bottom. Checked for gaps where warm air is being pulled in. Found large gaps on bottom of liner plate, door area. Used silicone to fill in gaps. Advised customer to allow several hours to cure and monitor for 48 hrs to see in condensation returns. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW0
Near Cleveland, OH 44113
Jason N
Job Details:
05/02/2024
"Cc unit code f0e9, doesnt spin outRan diagnostics, confirmed f9e1 for long drain. Ran spin and drain out test cycle, drain pump sounds very rough, not pumping water out of tub. Unit will need drain pump replaced. Quoted customer repair cost. ; ordrng 1 WPW10241025 (Pump-water)"
We serviced a
JENN-AIRE RANGE HOOD
Model RH800W
Near Cleveland Heights, OH 44121
Jason N
Job Details:
05/02/2024
"Cc bulb mounting plates are cracked, light not workingFound both fluorescent end cap bases are broken, both will need replaced and a new bulb installed. parts are discontinued, but can be readily purchased from Home Depot or similar. Will purchase parts needed and return to repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Lyndhurst, OH 44124
Jason N
Job Details:
05/02/2024
"Cc unit controls not working correctlyConfirmed Express wash button is non functional. Due to UI having been replaced twice already for this issue, called WPL techline, Adrian, suggested to replace main board as next step. ; ordrng 1 W11629914 (Control-elec)"
Bob W.
Thompson, Ohio
05/03/2024
Great communications. Jason was knowledgeable and efficient. Thanks!
Maple Heights, Ohio
05/03/2024
Jason was very nice and explained everything
Customer
South Euclid, Ohio
05/02/2024
I would high suggest/recommend when technician comes out to repair a working appliance with the customers food in it that they at least wash their hands before touching the customers food or preferably use sanitary gloves. Also it’s probably not the best idea to test the outside fridge water dispenser and let the water run down the fridge to the floor. The tone and diagnoses of the technician was very condescending.
Hello!
Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our technician. Providing excellent service, including respect for your home and belongings, is our top priority. We take your feedback seriously and will address these concerns with our team to ensure that future visits meet our high standards. If there's anything else we can do to make this right, please don't hesitate to reach out to us directly. We appreciate your business and the opportunity to improve.
Thank you!
The Fred's Team
Jen B
Eastlake, Ohio
05/01/2024
Jason was very knowledgeable about my machine and provided useful tips to avoid issues in the future. He was very friendly, yet professional. I would highly recommend!
Steven Belman
Moreland Hills, Ohio
04/30/2024
Great service.
