Very knowledgeable, respectful & informative.
Anthony - Orwell, OH
Melanie - Madison, OH
The vent wasn’t hooked back up and I thought the price was a bit much for 10 minutes of labor but I would call again for service
Response from Fred's Appliance Service:
Hi Melanie! Thanks for sharing your experience with us! We do apologize that the vent was not hooked back up. One of our team members will reach out to you shortly to follow up in case we need to schedule a return visit. However, we are happy to hear that you would utilize our services again. When it comes to cost we frequently evaluate our pricing to make sure it is in line with industry standards. We do warranty our trip and diagnostic fee for 30 days and during our next evaluation, we will consider your review. Should you have any additional questions about your repair please let us know! Thanks and have a good day! -The Fred's Team
Diane - Roaming Shores, OH
Leslie - Euclid, OH
Carey - Kirtland, OH
Rose - Euclid, OH
Stuart - Painesville, OH
Judith - Chardon, OH
Nice guy. Straight to the point. Honest.
Mark - Conneaut, OH
Jason was excellent and he was very thorough...we would recommend him to all of our friends!
Mark - Bentleyville, OH
Bob - Highland Heights, OH
Very professional, on time, knowledgeable about the product.
Helen - Bedford Heights, OH
I was thoroughly impressed with the communication and professionalism from the time the appointment was made through the end of my appointment. I will use Fred’s Appliances service for all my appliance needs. Thanks for fixing my dishwasher!
Barbara - Chesterland, OH
Jason was very respectful of my home and followed all COVID precautions. He explained everything to me in understandable terms. He also tested my appliance to confirm that the appliance was ready to use after the repair. You will have to wait for an appointment as Fred’s seems to be very busy. Would recommend.
Kitchen Aid Dishwasher
Linda - Highland Heights, OH
Jason was very professional and efficient. He provided all my options so I could make the best decision. He was very careful and wore mask and social distanced for a safe atmosphere. Thank you!
Patricia - Eastlake, OH
Very impressed with service. Good communication and follow-up from beginning to end. Very professional.
Patrica - Painesville, OH
Rather not comment
Response from Fred's Appliance Service:
Hi Patricia! Thanks for sharing. We do apologize that Jason was not able to get to the root of the burning smell, but during his findings, he did notate that the source might be due to an electrical issue and recommends having an electrician check it out. If you'd like we can schedule with a different technician for a second set of eyes we would be happy to do so to make sure you are taken care of. If you have any questions about yesterdays visit let us know. Thanks! -The Fred's Team
Refrigerator Door Adjustment
Dr. James H. - Mentor, OH
Jason, our service technician was cordial, knowledgeable and expeditious. He resolved our problem with the refrigerator. For the short amount of time spent on the "fridge," we thought the charge was somewhat overpriced.
Response from Fred's Appliance Service:
Hi James! Thanks for sharing your feedback with us. We know unexpected repairs are never fun. We structure our labor charges off of a flat-rate labor guide instead of charging hourly. We believe this is the fairest so each customer has the same experience no matter if it is a seasoned technician or a newer technician completing your repair. Should you experience any issues with your repair we do warranty our trip and diagnostic fee for thirty days. Overall we are happy to hear you thought Jason was knowledgable and expeditious. If you have any questions just let us know! Thanks and have a good one! -The Fred's Team
Happy to have my microwave repaired!
Ardith - Willoughby, OH
Very professional and friendly.
Karla - Mentor, OH
I thought the price to change two refrigerator lights was expensive. Does not carry refrigerator filters so I will need to pay an additional service fee to have them return.
Response from Fred's Appliance Service:
Hi Karla, Thank you for reaching out! We appreciate your feedback on pricing and will certainly review it together with our team. While we do not carry filters, we can either ship you one or we will be happy to send a technician back for no additional service charge as long as it's within 30 days. Hope this helps! Thanks! The Fred's Team
Sharon - Ravenna, OH
Knowledgeable and pleasant.
Nice to have someone who knows what they’re doing.
Beth - Kirtland, OH
I was very impressed by Jason: knowledgeable and a great explanation.
Les - Mentor, OH
Happy and satisfied.
Arthur - Geneva, OH
Quick professional and courteous.
Great, friendly service
Maria - Roaming Shores, OH
Jason was on time and very pleasant.
Zlata - Mentor, OH
Very nice and professional i will give him 10
Holly - Painesville, OH
Jason and Fred’s appliance are great!
Jennifer - Mentor, OH
Jason was very pleasant and observed today’s safety code.
Mary - Cleveland Heights, OH
Very prompt, kept inside the time they said he would arrive and the main office did call that he was running late, but he did make it within the window they told us he would be here. ,
Lowes - Mentor, OH
He did a great job figured out the problem and went right to work getting it fixed
Timely & quick
Veronica - Painesville, OH
Jason was on time for the appointment. Was able to diagnose the problem quickly. Ordered the part needed came back again, on time. Installed the part on the washing machine and was out in a timely manner. Been working properly since then. Yay! Thanks, Jason.
Rose - Willoughby, OH
Wasn't very knowledgeable hd to look up a lot and i had to tell him whT I thought was the prblem. Corena is the best tech and I don't want anyone but her coming out anymore she's the only one that knows what she's doing! Give her a excellent rating
Response from Fred's Appliance Service:
Hi Rose! Thanks for sharing your experience with us. We apologize that you felt your technician was inexperienced and unsure during your visit, but happy to hear that you've had positive outcomes with Corina. If you have any additional comments in regards to your dryer repair just let us know. Thanks and have a good day! -The Fred's Team
Kathryn - Painesville, OH
Jason was on time, followed Covid protocol, fixed my dryer professionally and quickly. I would without hesitation recommend Jason and Fred’s Appliance.
Laurence - Painesville, OH
Judy - Burton, OH
Fast and efficient
Dryer Repair - Jason
Nick - Highland Heights, OH
Jason did a terrific job in quickly diagnosing the problem and repairing the dryer. This was my second experience with Fred's Appliance Service and both repair scenarios were expertly handled by Jason. Job well done!!
Christy - Painesville, OH
Chris - Cleveland Heights, OH
Jason was helpful, and explained everything to me as he went along
Great service and communication of the time of arrival
Lisa - Willoughby, OH
Great service in finding the problem, ordering the part and scheduling the follow up call. Appreciate that you can track your service tech during the day of the repair to better prepare for his arrival.
Nick - Highland Heights, OH
Tremendous, courteous service. Jason was ahead of scheduled appointment time and quickly diagnosed and repaired the problem. Excellent job, excellent overall experience. Thank you Jason and Fred's Appliance Service!
Edwin - Mentor, OH
My exceptions were met.
Tawandra - Painesville, OH
They did a great job on time and professional
Timely and informative
Sean - Chardon, OH
Justin was quick to identify the problem with our dryer and explain our options.
Judi - Mentor, OH
Jason shared info re: refrigerator that I did not know, eased my mind a bit, that was worth it!
Adriana - Pepper Pike, OH
Very professional! We finally have our ice maker working
Robert - Willoughby, OH
Did good job
FREEZER FRIGIDAIRE FPUH19D7LF1 "Cc unit ice maker does not workCould not manual index ice maker to test. Ice maker seized up. Unit needs ice maker. Customer payed part and service.; ordrng 1 297345201 (ICE MAKER 14246), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG A9700 "Cc unit leakingRan multiple wash load then spin and drain. At extra large load setting, unit dripping from tub seal. Unit will need tub seal and bearing kit.; ordrng 1 6-2095720 (mounting s) and 1 6-2040130 (tub bearin) and 1 WPY015667 (retaining)"
WASHER WHIRLPOOL CAE2745FQ1 "Cc unit not powering on Customer sending pop to firstname.lastname@example.orgConfirmed unit will not power on, checked power in to control board, good at 123v. Unit needs control board. ; ordrng 1 W11188527 (cntrl-elec)"
WASHER MAYTAG MVWB835DW3 "Cc unit not working and code f6e3Ran diagnostics, found codes f6e2 for ui cannot hear acu and f6e3 for acu cannot hear ui. Checked power in to unit, good at 120v, polarity is correct, unit is on a dedicated circuit. Called wp techline, Austin, replace both boards again and main harness.
DRYER SAMSUNG DV40J3000EWA2 "Installed heater element. Ran dryer op test, good heat and airflow. Op test good."
WASHER MAYTAG MHW5620HW0 "Cc unit not spinning out clothes, still damp at the endRan diagnostics, found codes f0e5 for off balance load. Ran auto cycle, all functions normal. Advised customer about load sizing, avoid too large or too small loads. Customer admitted she washed a large comforter when this happened. Advised customer unit may or may not handle it well, and she can always use the drain and spin option if loads still seem a little too wet at the end. Unit is working as designed."
RANGE HOOD WHIRLPOOL WVW51UC0FS1 "Cc unit is rustingCustomer states she has rusty buttons, shes tried several times to clean it off, doesnt work. Confirmed rusty buttons. Snapped pic. Unit operation is not affected, not sure if this is qualify for warranty work, this may be considered cosmetic. ; ordrng 1 W10895848 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Cc unit not coolingFound unit will only run with doors open. When both door switches are depressed all functions stop. Replaced Jazz board using truck stock part. Programmed to 12, unit operation test good. All functions normal, unit is starting to cool.; used 1 WPW10503278 (CNTRL-ELEC) from stock"
WASHER WHIRLPOOL WTW4955HW1 "Installed basket and suspension spring. Ran auto test and calibration. Op test good. Minimal vibration, normal for this unit."
RANGE WHIRLPOOL WFG320M0BW2 Cc gas smell/leakBubbles checked all connections on unit. Bubble checked gas line and gas shut off. Gas coming from shutoff valve itself when turned on. Advised customer to contact plumber or local gas company to have shut off valve replaced.
DISHWASHER WHIRLPOOL MDBH979SAM0 "Cc unit leaking Ran wash test, unit leaking from right side door, spray blowing past door seal. Small tear in door seal. Unit needs door seal.; ordrng 1 W11177741 (gasket6490), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Cc unit ice maker not workingFound ice maker fill tube frozen. Thawed fill tube, ran manual fill valve test, good flow through and stops . Ran ice maker test, ice maker indexed, filled mold with water. Op test good."
WALL OVEN KITCHENAID KODE500ESS04 "Cc unit codes f2e1Ran diagnostics, confirmed code f2e1 for stuck/shorted keypad. Replaced console using customer supplied pre Id part. Ran operational test. Op test good."
WASHER WHIRLPOOL WFW95HEXW2 "Cc unit not working and codesCustomer states it lock the door when starting a cycle then sit there, and eventually a code will appear on display. Ran diagnostics, found code f6e1 for ccu to mcu communication error. Unit will not tumble. Unit needs mcu board control. Customer not repairing at this time, may think about it. Estimate only."
REFRIGERATOR KITCHENAID KURR204ESB00 "Cc unit has condensation building up on door glassNo condensation on door when arrived. Evap fan running, unit is cooling normally. Temp set for assorted at 37degrees. Advised customer we can try a door gasket to start. ; ordrng 1 W10797384 (gasket)"
REFRIGERATOR WHIRLPOOL WRS311SDHM04 "Installed ff door and nameplate. Noticed color seems a bit off. Grain pattern in the door is running vertical, old door and freezer door grain patterns running horizontal. Called wp techline, Jk, reorder door, may have been pulled from differ t stock. Advised customer again 4-8 weeks for delivery of new door and inspect upon arrive to ensure color/pattern is proper. ; ordrng 1 LW11259517 (dor-fip) and 1 W11223753 (nameplate)"
REFRIGERATOR GENERAL ELEC GFE29HMEIES "Cc unit leaking and not making iceCustomer stated water will sit under deli drawers, And unit is not making ice anymore. No water in unit at this time, ff evap drain is clear, not a clogged evap drain. Customer stated its the same issue they had before. Checked in door water valve, sign of some leakage from valve pushin connection. Ran manual ff ice maker water fill test, no water coming in. Fill tube is frozen up. Checked fill tube heater at door connectors, reading open. Called ge techline, John, heater not serviceable, will need to replace door. Customer not repairing at this time, estimate only."
REFRIGERATOR WHIRLPOOL WRS588FIHZ "Cc unit not coolingFound compressor not running. Checked signal voltage in control, good at 6.3v dc. Power in to inverter good at 119v ac. Plugged inverter back in, compressor started up. Possible loose connection, checked terminal tension on connectors. Unit cooling, frost pattern starting, advised rtm let unit run for 24 hrs. To ensure unit will get cold."
WASHER WHIRLPOOL GHW9460PL0 "Cc unit still leakingRan bulky load wash test. Tub filled with water, let cycle for 10 min, no leaks. Ran drain and spin, again no leaks. Some residue along bottom of door. Customer states when it leaks its not a lot of water only a small puddle on floor right in the middle. Good indication bellow gasket may not quite be sealing up tight enough. ; ordrng 1 WP8182119 (bellow), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB765FW3 "Cc unit will randomly not work, codes coming up , unit sparks when plugged in Customer states unit will not work for days, have to unplug and plug back in, then codes come up sometimes. Advised sparking from outlet is normal. Ran diagnostics, found code f7e0 for loss of power. Plugged in killawatt, plugged in unit. Good power in at 120v, ran auto test. All functions passed, no voltage drop. Started quick wash cycle, monitored voltage. Voltage stable around 118-120v. Can not duplicate an issue at this time. Advised customer this could be an intermittent household power issue."
DISHWASHER KITCHENAID KDTE254ESS1 "Cc unit leaking from underneathCustomer states he recently ran unit. Checked under unit, found water dripping from diverter, standing water under unit. Unit needs pump/motor assembly. Customer not repairing at this time, estimate only."
RANGE WHIRLPOOL AGR5330BAW3 "Cc oven not workingCustomer states it worked then stopped again. Ran diagnostics, found code f3 for temp sensor open or shorted. Ohmed out temp probe, good at room temperature 1072 ohms. Replaced control using customer supplied pre Id part. Ran bake test to 350 degrees. Good preheat and stable cycling. Op test good."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc unit door not closing easily Found freezer door slides not capturing door properly for auto close. Cleaned and lubed rails, did not have an effect. Ordering freezer door slides. Unit still on its rollers. Found level feet missing, cannot level unit for gravity close on ff doors. Ordering leveling feet.; ordrng 2 WPW10141622 (leveling leg)s and 1 WPW10397635 (slide) and 1 WPW10397636 (slide)"
REFRIGERATOR KENMORE 106.742064 "Cc unit ice maker not working rightCustomer states it filled up the ice container with water and leaked into her freezer and onto her floor. She turned the water source off to the unit. Turned the water back on, cycled ice maker. Indexed and filled mold with water. No excessive leakage at this time, but based on customer complaint, inlet valve didnt close up and overflowed ice maker. Quoted customer inlet water valve replacement. Part not showing on stock. Office to contact customer when part ships and schedule a return date.; ordrng 1 WP2188808 (valve-inlt10265), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW8500BW0 "Cc unit still leaking Customer states he ran 4 loads and on the last load, noticed a spot of water on the mitigation mat that I left last time. Verified a small stain on mat in left front corner. Ran auto test again, still not able to duplicate a leak. Based on water stain on mat, most likely area water would be coming from would be detergent dispenser cup on tub ring. Quoted customer for tub ring.; ordrng 1 WPW10550152 (ring-tub7646), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL ED25PSQDN00 "Cc unit still not coolingCust stated she cleaned condenser coils but it didnt help, product in freezer still intermittently thawing. Unit sitting idle when I arrived, set thermostat higher to start compressor. Compressor running, condenser fan checked good. Compressor stopped a few minutes later. Set thermostat higher again, compressor started. Unit shutting compressor down too early before reaching temp. Unit needs thermostat.; ordrng 1 WP2198202 (thermostat8340), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR FRIGIDAIRE FCGM181RQBB Installed defrost timer. Cleared ice from evap cover and evap. Op test good.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Cc unit not coolingUnit has been plugged in for approx. 48 hrs. Temps in both ff and freezer section normal. Good frost pattern, fans are working. Found freezer door switch input to ui intermittent, Door not reading closed all the time. Checked wiring on bottom of door. Moving wire harness seems to effect input signal. Suspected bad wiring connection in harness. Unit will need new door. Advised rtm to contact office when door arrives. ; ordrng 1 LW11037733 (dor-fip) and 1 W11396033 (SWITCH)"
REFRIGERATOR WHIRLPOOL ED5FVGXWS07 Installed drain tray. Op test good.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Cc unit dispenser still drippingChecked all water line connections again on door and dispenser spigot. Possible spigot to water tube connection is not sealing. Ordering disposer spigot and connecting water tube.; ordrng 1 W11227371 (spigot) and 1 W11431179 (WATER TUBE)
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit not starting a cycleCustomer states she was having trouble getting the touch pad to change settings. Its been working normally now for a few days. Ran diagnostics, no codes stored in history. Ran touchpad test on all buttons, all checked good. Advised customer to wipe console clean to ensure nothing is stuck to console that may affect the capacitive touch sensory. Unit is working as designed."
WASHER MAYTAG MVWC415EW1 "Cc unit burning like smell and laud noise when shiftingRan diagnostics, found codes f0e2 for oversuds and f7e6 for motor fault. Ran auto test and manual spin and agitate tested. All functions passed, nothing abnormal. Ran full clothing loading deep water wash, then switched to drain and spin. No issues found at this time. All operations tests good."
REFRIGERATOR KITCHENAID KRFC302EPA02 "Cc unit leaking Customer stated he had a plumber come out to check, and found a water tube not connected in back of unit. Water tube is for the ice maker fill. Water line had come out of fill tube elbow, line was not clamped into place properly from factory. Customer contacted Kitchenaid for damage to floor. Ordering new water line/fill tube assembly. ; ordrng 1 W11181718 (tube-water)"
RANGE JENN-AIR JDS9860CDW01 Installed console. Ran bake test to 350 degrees. Preheat and stable cycling. Tested fan operation per customer request. Vent fan operations normal. Op test good.
DRYER SAMSUNG DV42H5000EW/A3 Installed heater element. Ran timed dry heat test. Good heat. Good airflow at vent outlet. Op test good.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit not washing dishesRan diagnostics, found code 4-3 for motor not running and 7-1 for no heat. No power to pump motor, 0v in diagnostics cycle. Unit needs control. Ordering pump/motor as well. ; ordrng 1 W10906426 (cntrl-elec) and 1 W11025157 (pump&motor)"
FREEZER WHIRLPOOL GC3SHAXVT02 Cc frost buildup still happening in freezerFound some frost buildup on upper part of freezer door. Steamed gasket and stretched. Cleared frost from freezer. Op test good.
REFRIGERATOR WHIRLPOOL ED25PSQDN00 "Cc unit not cooling.Customer stated she was gone a few days, and noticed things in freezer were starting to thaw. She turned thermostat up to try to compensate, and ended up freezing stuff in her ff section. Compressor running, good frost pattern, unit is cooling at this time. Condenser coils extremely dirty. Quoted for cleaning, customer wants to do it themselves. Set thermostat back to recommended."
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Cc unit not making iceIce container empty. Found ice maker turned off. Customer does not remember turning it off. Turned back on, ice maker homed to fill position. Op test good."
WASHER WHIRLPOOL WTW8500BW0 "Cc unit leaked while doing a loadCustomer stated small amount of water came out from left front corner. Ran diagnostics cycle, no leaks detected. Ran bulky load to fill tub. Let cycle for a few minutes. No leaks. Drained water and checked under unit, no water detected. Could not duplicate a leak at this time. Set down water mitigation mat under unit. Customer to monitor."
DRYER WHIRLPOOL WED5550XW0 Installed blower wheel. Ran dryer op test for several minutes. No abnormal noises. Op test good.
WASHER WHIRLPOOL MVWB855DC3 Installed main control and console. Ran auto test and calibration. Op test good.
WASHER MAYTAG MHW5630HW0 "Cc unit dispenser holding too much water, leaking outCust states when she pulls the dispenser drawer out, water spills everywhere due to water inside drawer. Replaced dispenser using customer supplied pre Id part. Ran quick wash test, no leaks or spray out from dispenser. Op test good."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Cc unit dispense drippingChecked water line connector at top door harness, looks tight. Replaced inlet valve using customer supplied pre Id part. Purged air from lines. Observed dispenser nozzle. Did not see a drip in 5 min. Op test good."
WASHER WHIRLPOOL WTW5000DW1 "Cc unit makes weird nosies and water left in cloths at end of cycleRan diagnostics found code f0e5 for off balance load. Ran auto test, wash plate spinning with basket, drive hub stripped out. Unit needs drive hub. Replaced drive hub using truck stock. Reran auto test, op test good. used 1 W10528947 (HUB) from stock"
REFRIGERATOR KITCHENAID KSSS42FKB00 "Cc unit gaskets not sealing and moldingConfirmed gaskets molding slightly on bottoms on both doors. Gaskets are nla for this unit. Door springs checked good, doors are closing properly. Advised customer to clean using water and vinegar mix and apply thin coat of petroleum jelly on flat magnetic surface to help gasket seal better."
WASHER MAYTAG MVW7230HW0 "Cc unit not washing properly. Customer states he cant wash his weeks worth of clothing all at once, the unit tangles his clothes and shakes violently. Ran diagnostics, found code f0e3 for overload. Ran auto test, all functions normal. Advised customer about load sizing and avoiding washing dissimilar material types in one load. Unit is working as designed."
WASHER WHIRLPOOL WFW3090JW0 "Cc unit fault code Ran diagnostics, found code FdL for door lock blockage/door cannot unlock. Ran diagnostics cycle. All functions passed. Inspected door lock, door and bellow seal per tech sheet instructions. All checked good. Ran manual lock, Could not duplicate door lock fault. Ran normal cycle, would not start a cycle after door lock. Replaced control using customer supplied pre Id part. Ran normal cycle again, unit advancing properly now. Op test good."
WASHER WHIRLPOOL WFW6620HW0 "Cc unit vibrating, leaking, and not using detergent.Ran diagnostics, found code f0e5 for off balance load. Found unit leaking from dispenser. Unit needs dispenser. Found service pointer W11445524 for excess vibration. Unit is level, no shipping bolts. Ordering ACU per pointer. Customer stated it never used detergent from load and go dispenser. Cust did not have load and go dispense option turned on. ; ordrng 1 W11322905 (cntrl-elec) and 1 W11465532 (DISPENSER)"
ICEMAKER WHIRLPOOL KRFF707ESS01 "Cc unit ice buildup behind deli drawer, deli drawer broke, and not making iceRan ice maker diagnostics, found code e5 for ice maker bad thermistor. Unit needs ice maker. Confirmed large ice buildup on ff evap, ran thermistor tests 1, 2, and 39. All checked as passed. Will replaced evap fan and harness, and inspect cover and change defrost timing to standard on next visit. Customer also states deli drawer is cracked, would like replaced. Ordering deli drawer as well.; ordrng 1 W10860197 (pan-utilty4120) and 1 W11033168 (harns-wire5970) and 1 W11294907 (icemaker13994), used 1 SHIPPING (shipping and handling) from stock"