Service History 100 - Fred's Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Avon Lake, OH 44012

Angel

Job Details: 03/01/2023

Cc that unit has been building up frost around the back panel in the freezer at the mount is fine because he unplugged it to thaw the frost up. So we removed the evaporator cover and we found that the thermistor was placed on the shrink wrap on the line instead of the actual aluminum line to read the temperature correctly. So we removed it and placed it on its correct spot and added a zip tie to secure it. Explained to customer issue and recommended him to monitor it for now and if it happens again he will need the main board replaced with thermistor and harness opt test good.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS01

Near Brecksville, OH 44141

David R

Job Details: 03/01/2023

Replaced UI console. Tested oven and microwave. Both are working. Good. Op Test Ok.

We serviced a

KENMORE REFRIGERATOR

Model 253.78973801

Near Beachwood, OH 44122

Manny

Job Details: 03/01/2023

"Cc unit still not cooling, verified and unit is off due to the temperature in the garage, temps in the garage 51 temps in ff 47, spoke to BJ to see if this unit is garage ready and its not he recommended customer heating the garage or moving the unit from garage. Unit working as designed, opt test ok"

We serviced a

MAYTAG WASH/DRY STACK

Model MHW5630HW0

Near Beachwood, OH 44122

Manny

Job Details: 03/01/2023

"Cc unit leaking from the bottom, customer showed me pictures of the water coming from underneath the unit, ran quick cycle and ran through the whole cycle(17mins cycle) and no leaks, set to drain and spin with towels and no leaks, found SP#W11481731 for dispenser intermittent leak, and call for replacing the dispenser, ordering dispenser.; ordrng 1 W11524103 (Dispenser assembly)"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Mentor, OH 44060

Dan H

Job Details: 03/01/2023

"Installed new bake element, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Cleveland, OH 44105

Manny

Job Details: 03/01/2023

"Customer handed me the compressor box, and it looks damaged, he said it came like that, Compressor suction line is cracked and the box has lots of damage and holes see pics, reordering compressor kit. Advise customer to let us know if box is damaged, as the part could also be damaged inside the box, and if is damaged to take a pic and send it to us, so we can proceed accordingly.; ordrng 1 W11580057 (Compressor kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Lorain, OH 44053

Angel

Job Details: 03/01/2023

"Cc. Freezer door would not open, confirmed cc. Door was some what frozen shut. Got door to open found block of ice on bottom of drawer. Due to drain tube being frozen and clogged with debris. Steamed drawer to remove ice, removed draw panel, removed drawer assembly. Steamed cabinet, removed ice maker and back panel. Steamed drain. Reassembled all of the above. Removed back panel at back of the fridge, cleaned and steamed drain line. Reassembled back of unit. Instructed customer on what to look for with seal."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Mentor, OH 44060

Dan H

Job Details: 03/01/2023

"Installed new ice maker , op test good"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Brecksville, OH 44141

Manny

Job Details: 03/01/2023

"Cc unit not dissolve the soap, verified and dry soap on dispenser, ran diagnostics and found code 6-1 for no/low water pressure, let the cycle go through and its filling but takes a while to fill, customer stated they are aware of an issue with the house water pressure. Found spray arms partially clogged, removed the debris from the arms jet and arms moving again, dispensers latch is weak, advise customer to contact a plumber for the water pressure and to let us know if the want to order the parts after the pressure has been fixed. Opt test ok; ordrng 1 W10861000 (detergent dispenser) and 1 WPW10448645 (spray arm) and 1 W11101428 (arm-spray), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES0

Near Columbia Station, OH 44028

David R

Job Details: 03/01/2023

"Cc smelling gas from oven while in use, customer saying bake electrode will constantly go off and on repeatedly as off its trying to light but will not. Will repeatedly spark without lighting. Weak electrode, started to curve away from burner. Repeated sparking. Will need Spark Module and Electrode. Customer does not want repair done. Do not order parts. ; ordrng 1 WPW10511278 (Spark module) and 1 WP9758079 (Electrode, bake), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near North Olmsted, OH 44070

Manny

Job Details: 03/01/2023

"Installed 3rd rack nuts ran cycle no leaks, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrv986fdem01

Near Lakewood, OH 44107

Angel

Job Details: 03/01/2023

"Cc. Not cooling properly, frost build up on evap. Covers both freezer and fresh food side. Confirmed customer complaint. Both sections where covered in frost, explained to customer about service pointer, about issues that he is having, gave customer estimate on parts need for repair. But we noticed deli control board was having issues, customer confirmed that it was not accepting input, recommend that we unplug the board, and have customer unplug unit for 2 to 3 days to defrost unit. After which to plug unit back in and leaving deli drawer unplugged to see if that will fix his issue and if not he stated he will think about it if he wants to continue with repair.; ordrng 1 W11387384 (Ui) and 1 WPW10675033 (Main board) and 1 W11087438 (Fan kit) and 1 W11457241 (Pan kit) and 1 W10316760 (Thermistor kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Mentor, OH 44060

Dan H

Job Details: 03/01/2023

"Customer complaint that basket is off kilter, ran diagnostics no error codes found, ran drain and spin cycle with wet load, unit spun out and did not go out of balance, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Cleveland, OH 44113

Angel

Job Details: 03/01/2023

"Cc. Not drying consistently. Ran diagnostics, no error codes, ran test mode, passed, checked heating element tested good. Ohm tested heating element tested good at 13.9 ohms voltage tested control board tested good 120v. Instructed customer to prime hot water at sink first and to use rinse aid during operation. Which they have not used. Con not duplicate any issues with heater."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near North Ridgeville, OH 44039

David R

Job Details: 03/01/2023

"Cc unit squeaking/squealing and that the Timer is not moving. Confirmed 240vAc coming from house to unit. Confirmed the squeaking, roller wheels coming apart. Unhooked the back of the went. Let unit for at time dry starting at 60 mins and timed to see if timer moving. Ran unit for 15 mins, timer not moving, no clicking from timer or movement through the little window on timer, open contacts. Checked all components, thermostat fix open. Will need timer, thermostat, and dryer kit. Customer paid svc, do not order parts ; ordrng 1 WPW10185992 (Timer) and 1 WP8318268 (Thermostat fix) and 1 4392067 (Dryer repair kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

GE RANGE

Model JGB908CEK1CC

Near Mentor, OH 44060

Dan H

Job Details: 03/01/2023

"Installed ew control, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chardon, OH 44024

Jason N

Job Details: 03/01/2023

"Cc unit not making iceCustomer stated unit started making ice 2 days ago but they wanted to keep appointment. Found ice container is full of ice. Ran ice maker diagnostics, reported back e0, no codes. Ran ice box fan test, good airflow. Ran ice maker thermistor test, reported back 01 passed. No issues found at this time."

We serviced a

SAMSUNG DRYER

Model DV45K6500GVA3

Near Willoughby Hills, OH 44094

Jason N

Job Details: 03/01/2023

"Cc unit squeaking noiseFound idler pulley is worn as well as rear support roller. Ordering pulley, belt and support rollers for replacement. ; ordrng 2 DC97-16782A (Roller)s and 1 DC93-00634A (Pulley) and 1 6602-001655 (Belt)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cleveland, OH 44104

Gabriel P

Job Details: 03/01/2023

Found gearcase making loud noise and leaking lots of oil ordering parts listed ; ordrng 1 W10915701 (Rottor) and 1 W10754448 (Shifter) and 1 W10734521 (Slider) and 1 W10915700 (Motor) and 1 W11449841 (Gearcase)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW2

Near Avon, OH 44011

Marie V

Job Details: 03/01/2023

"Cc that non but one burner works. Tested all of them, found left front not working. Is getting proper voltage. Unit will need infinite switch and burner.. ; ordrng 1 W11517959 (Burner) and 1 WPW10434452 (Infinite switch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near South Euclid, OH 44121

Corina B

Job Details: 03/01/2023

CC that the oven does not heat. Confirmed. Checked the amp 0 amps. Replaced the igniter. Tested. Heated opt test ok.

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Solon, OH 44139

Brian M

Job Details: 03/01/2023

"Part did not arrive Diagnosis unit will turn on then shut off, control stops sending power Needs control, also found door hanging low and needs lifted to go into place needs hinge ; schdld next appmnt for 3/6 MON !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Euclid, OH 44123

Jason N

Job Details: 03/01/2023

"Cc unit stopped coolingCustomer stated unit has been cooling fine since last service call out but had a few times where she claims she lost food before that. Recorded temperatures in both sections, freezer section reading 8 degrees, ff section reading 41 degrees. Found unit is cooling properly at this time. Recorded wattage draw on compressor, reading 82.8W. Frost pattern of evaporator looks full, frosting up to suction connection. Called wp techline, Derrick, due to the highly intermittent nature of the no-cool, and the fact the unit is cooling properly at this time, no action to be taken at this time. Advised customer they can call WP consumer for a resolution.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS07

Near Highland Heights, OH 44143

Corina B

Job Details: 03/01/2023

"CC that the ff section is not cooling. Confirmed. Ff 65 Fz 1. Checked the freezer fan not running has 120 volts. Will need a new fan. ; ordrng 1 W11024089 (Fan), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG DRYER

Model MED5500FW1

Near Solon, OH 44139

Brian M

Job Details: 03/01/2023

"Cc gasket missing in door, and squeaking when running Found more than just gasket in door broken Found hinge damaged and door rubbing bottom of frame Needs door and hinge ; ordrng 1 W11465962 (Door) and 1 W10315109 (Door bracket)"

We serviced a

WHIRLPOOL WASHER

Model Wtw7040dw0

Near Bentleyville, OH 44022

Brian M

Job Details: 03/01/2023

Cc unit not always locking Found errors for lid lock Needs lid lock ; ordrng 1 W10810403 (lid lock assy) and 1 SHIPPING (SHIPPING LOGISTICS*)

We serviced a

MAYTAG DRYER

Model MGDC215EW2

Near Willowick, OH 44095

Jason N

Job Details: 03/01/2023

"Cc unit will not turn offRan dryer op test, found timer is not advancing. Checked power into timer motor, good at 123v. Unit will need timer replaced. Customer declined repair at this time, estimate only. ; ordrng 1 WPW10185981 (Timer)"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Chagrin Falls, OH 44022

Brian M

Job Details: 03/01/2023

Cc unit not powering on Verified voltage Control not powering on Needs control ; ordrng 1 W11225084 (cntrl-elec) and 1 SHIPPING (SHIPPING LOGISTICS*)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS01

Near Painesville, OH 44077

Jason N

Job Details: 03/01/2023

Cc unit lights went out in freezer and ff sectionIdentified freezer LED module as failed. Replaced using customer supplied pre id part. Illumination restored to entire unit. Op test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Novelty, OH 44072

Brian M

Job Details: 03/01/2023

Cc of noise during spin Found shirt stay rubbing tub Removed tub and cleaned out tub OP Test Ok

We serviced a

KENMORE WASHER

Model 110.22342511

Near Chesterland, OH 44026

Corina B

Job Details: 03/01/2023

"CC that the clothes are wet at the end of the cycle and its loud when it spins. Checked underneath no oil leaking. Ran a manual spin, hub is worn. Ran a calibration. Opt test ng. The gearcase bearing around worn. Will need a new gearcase. Cust dos not want to repair ; ordrng 1 W11454372 (Gearcase), used 1 W10528947 (HUB), and 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Mentor, OH 44060

Corina B

Job Details: 03/01/2023

"CC that the unit does not spin. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Tested the agitating and spin, both working properly. Replaced the shifter. Ran a calibration. No water to test the unit. Opt test ok."

We serviced a

KITCHENAID MICROWAVE

Model Koce507ess05

Near Lorain, OH 44052

Marie V

Job Details: 03/01/2023

"Cc that when try to use microwave it shows an error code. Confirmed, found error code F6E8 communication error. When open door , light does not comes on and panel shows close door. Took unit half way out and called BJ , verify voltage and supply voltage to interlock switches, good, but found that cavity thermostat is open. Unit will need harness for cavity thermostat. Office will contact once they have eta on the part. ; ordrng 1 W11449277 (Harness switches), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Cleveland, OH 44111

Marie V

Job Details: 03/01/2023

"Cc that unit will not come on but now is working. Ran diag found error code f2e1 ui stuck button. Ran encoder test , all buttons worked good. Showed cust. Also ran encoder test with cust. All worked good. Also explain cust that if they have something on top on unit and is pressing a button and hes trying to turn unit on it will not work. Only the power button needs to be pressed. Showed by pressing time dry and trying to turn it on. Unit is working as designed. Op test ok"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430WP01

Near Westlake, OH 44145

Marie V

Job Details: 03/01/2023

"Cc that the unit is making a noise after 10 seconds of running. Tested unit with a cut and water, working good. Tested convection pass. Unit is working properly at this point. Advice cust to tell who cleans not to run without food in it. Op test ok; ordrng 1 W11346197 (Magnetron), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Avon, OH 44011

Marie V

Job Details: 03/01/2023

"Cc that the convection fan is not working. Stared unit in bake convection, fan stared running. Showed cust. Is so quiet that cust could not tell that is coming on. Working as designed. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Avon, OH 44011

Marie V

Job Details: 03/01/2023

Replaced ice maker. It cycled. Op test ok

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near North Ridgeville, OH 44039

Marie V

Job Details: 03/01/2023

"Replaced gearcase, cam , shifter ran calibration. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Mentor, OH 44060

Brian M

Job Details: 03/01/2023

Replaced cold valve Using customer supplied partCalled whirlpool to verify issue

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Garfield Heights, OH 44125

Gabriel P

Job Details: 03/01/2023

"Found left deli ui shorted need drawer and ui, ordrng 1 W10815669 (Drawer)"

We serviced a

GE WASHER

Model GFW550SSN0WW

Near Painesville, OH 44077

Jason N

Job Details: 03/01/2023

"Cc unit squealing when filling with water and sometimes will not spin out, will need to run additional drain and spin. Ran quick wash test, verified water valves are squealing when filling with water, customer stated unit has been doing this since installed. Reduced water pressure in using dual supply valve. Reduced until squealing stopped, ended up about 50% closed on valve, adequate water flow into unit. Ran diagnostics, found code 26 for OOB at end of spin, 66 for inverter fault, 67 for inverter fault. Ran test 14 spin test, unit spin test reported back as passed, per techsheet, no further action needed. Advised customer on load sizing and out of balance situation which may need an additional drain and spin cycle to be run."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near North Ridgeville, OH 44039

Marie V

Job Details: 03/01/2023

"Cc that the unit was not draining and that now is wont start, confirmed. Cust removes water. Stared unit unit filled up and stared running. But does not drains the water. Found rain hose clogged. Corrected issue. Ran unit. It drains good. Advice cust to run hot water at the sink before starting unit. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Painesville, OH 44077

Jason N

Job Details: 03/01/2023

"Cc unit not cooling in ff section, frosting in freezer Pulled evaporator cover, ran manual defrost. Heater turned on. Checked thermistor resistance, reading 5.5k, out of range. Replaced defrost sensor using truck stock part. Steamed evaporator coils clear. Op test good.; used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW02

Near Seven Hills, OH 44131

Gabriel P

Job Details: 03/01/2023

Found closer wearing out ordering but if I replace it and still doing same clunking sound then it will need a door.; ordrng 1 WP67003638 (Closer)

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Parma, OH 44129

Gabriel P

Job Details: 03/01/2023

"Customer instruct problems customer not turning knob far enough,opt test ok"

We serviced a

GE RANGE

Model JGB250DET2WW

Near Olmsted Falls, OH 44138

Gabriel P

Job Details: 03/01/2023

"Found sensor over temperature error advice customer that the sensor probe is out of range and that we should start there but sometimes the control cannot read the sensor so it might need control but we will start with temperature probe first ; ordrng 1 WB20K10027 (Temperature sensor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Euclid, OH 44143

Joe O

Job Details: 02/28/2023

Replaced door. Op test ok

We serviced a

GE REFRIGERATOR

Model PFE28PSKBSS

Near Rocky River, OH 44116

Marie V

Job Details: 02/28/2023

Replaced water valve. Tested dispenser no leaks. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wickliffe, OH 44092

Joe O

Job Details: 02/28/2023

Installed element and thermistor. Advised customer to allow 24 hours for temps to adjust. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Mentor, OH 44060

Joe O

Job Details: 02/28/2023

Installed ice maker. Customer stated unit leaking from behind. Found leaking from water valve. Needs water valve.; ordrng 1 WPW10238100 (valve-inlt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVB01

Near Chagrin Falls, OH 44022

Brian M

Job Details: 02/28/2023

Cc of no ice Found ice in bin and unit was pushing out ice Found fill cup full Cleaned icemaker Advised to watch

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH53521HZ5

Near Westlake, OH 44145

Angel

Job Details: 02/28/2023

"Cc. Odd noise during operation coming from inside unit, tested unit could not duplicate issue. Changed parts that where available, test unit for function, opt good. Advised customer to call with any issue."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Avon, OH 44011

Angel

Job Details: 02/28/2023

"Cc. Periodically operating, checked temps temps at 0 and below. Since ice maker has been working periodically, changed ice maker ran test cycle made sure the fill test worked as well opt test good."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Brook Park, OH 44142

Manny

Job Details: 02/28/2023

"Cc that unit smells like burn, verified and ran test cycle, heard something grinding underneath, tilted unit and found pulley loose rubbing on cover, fastened pulley and reran test cycle, no noise or smells of any kind, opt test ok called safety spoke to shannel"

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Chagrin Falls, OH 44022

Brian M

Job Details: 02/28/2023

Cc unit randomly will not function Ran diagnostics found error for lid up Ran auto test and no issues present ran calibration If issues remain i recommend control and lid latch replacement ; ordrng 1 W11246700 (cntrl-elec) and 1 W11188327 (latch) and 1 SHIPPING (SHIPPING LOGISTICS*)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cleveland, OH 44120

Manny

Job Details: 02/28/2023

"Cc unit not starting, verified and unit comes on but wont start a cycle, ran diagnostics and found codes F7E7 for motor not reaching target RPM and f6e3 for ACU cant hear MCU, took apart and checked connections and connector J3 wasnt plugged in all the way plugged in ran test no good, ran test 1 from tech sheet and per test main control malfunction, ran drive test and stator out of range. Unit needs control, clutch and stator.; ordrng 1 W11624943 (Control) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10905025 (slider)"

We serviced a

WHIRLPOOL RANGE

Model MGR6600FZ0

Near Cleveland, OH 44111

Marie V

Job Details: 02/28/2023

Cc that the hinge broke off. Confirmed. Replaced hinges tested oven. Op test ok;

We serviced a

GE REFRIGERATOR

Model PFE29PSDASS

Near Westlake, OH 44145

Marie V

Job Details: 02/28/2023

Replaced inverter board. Comoressor stared running. Advice cust to allow 24 hours before restocking. Op test okNo core for retun

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Avon, OH 44011

Marie V

Job Details: 02/28/2023

"Replaced gearcase, cam, agitator, latch and hub from t/s. Added sheets and tested unit on drain and spin. Op test ok; used 1 W10528947 (HUB) from stock"

We serviced a

CROSLEY WASHER

Model VAW3584GW2

Near Cleveland, OH 44102

Corina B

Job Details: 02/28/2023

CC that there. A noise when it starts spinning. Started a normal cycle with clothes. Found the rain hose bagging into the washer. Advised cust to get foam insulation that goes over pipes to cover the rain hose to red the noise. Opt test ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR2021TFA

Near Maple Heights, OH 44137

Corina B

Job Details: 02/28/2023

Replaced the fan. Steamed out the air vent for the ff section. Opt test ok.

We serviced a

MAYTAG WASHER

Model Mvwx655dw1

Near Beachwood, OH 44122

Corina B

Job Details: 02/28/2023

"CC that it makes a loud noise. Confirmed. Ran diag F0E2 OVER SUDS CONDITION DETECTED. Ran a manual spin and agitate. Will agitate. The spin is not spinning. Found the cam melted. Replaced the cam from t/s. Opt test ng. Gearcase has dropped causing it to not spin. Will need a new gearcase and washplate. Cust does not want to repair ; ordrng 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 W10902814 (Washplate), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS8

Near Pepper Pike, OH 44124

Corina B

Job Details: 02/28/2023

"CC that there is water leaking and the light keeps falling. Confirmed. Found the clips to the housing for the light is broken. The waterline to the ice maker broke off. Will need the housing, valve and the waterline. ; ordrng 1 WPW10277025 (Housing) and 1 W11176463 (Waterline) and 1 WPM0114003 (Clip) and 1 WPW10420083 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Highland Heights, OH 44143

Corina B

Job Details: 02/28/2023

CC that the water is spraying at the top and the right ff door and freezer door have a dent. Confirmed. Took pictures of the doors. Found the water line at the door was not connected. Reattached the waterline. Will need a new ff door and freezer. Office to reschedule appointments ; ordrng 1 W11436967 (Door) and 1 W11436604 (Right door)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GBS0

Near Seven Hills, OH 44131

Gabriel P

Job Details: 02/28/2023

"Customer say something plastic got burn by the heater but smell has not going away advise her to use active dishwasher cleaner with lemon smell then if smell dont go away she need to replace heater opt test ok ; ordrng 1 W10703867 (Heater), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

AMANA DRYER

Model NED4600YQ1

Near Cleveland, OH 44111

Gabriel P

Job Details: 02/28/2023

Found heater coil open customer has the heater coil part replace is working

We serviced a

GE WASHER

Model GTW460ASJ5WW

Near Columbia Station, OH 44028

David R

Job Details: 02/28/2023

"Cc unit not spinning and drying clothes all the time. Followed tech sheet, Fault code 11 Clock Monitor (needs update software), code 26 Out Of Balance. Found washer not spinning properly. Will main control and speed sensor. Customer paid svc, do not order parts.; ordrng 1 WH03X32158 (Speed sensor) and 1 WH22X35597 (Main control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near North Royalton, OH 44133

David R

Job Details: 02/28/2023

"Cc unit just installed last Thursday, since install customer noticed leaking under her cabinets inside cabinets warped, customer has installer coming back out, had new water lines/hoses that were never installed, took pics of where the cabinets warped, customer already has a claim going with Whirlpool. Moved unit out from place. No error codes. Ran diagnostics test mode, all functions working correctly. Ran a heavy duty cycle to fill up and get most water. Drained. No leaks from unit. Unit is working properly. Op Test Ok."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Cleveland, OH 44111

Gabriel P

Job Details: 02/28/2023

Replace control and thermistor opt test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Broadview Heights, OH 44147

David R

Job Details: 02/28/2023

Put new UI in. No display. 120vAC coming up to control from house. Bad control. Ordering control ; ordrng 1 W11120155 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AW2

Near Independence, OH 44131

David R

Job Details: 02/28/2023

"Cc unit not baking correctly, uneven baking, not baking at all. Ignitor did come on when setting bake. Tried a couple more times and would just spark, found bent frame on ignitor. Tested sensor, reading 1038 ohms at room temp. Control numbers fading. Ordering ignitor, control, sensor. ; ordrng 1 WPW10348710 (Control) and 1 WPW10181986 (Sensor) and 1 WP9758079 (Bake ignitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Parma, OH 44134

David R

Job Details: 02/28/2023

"Cc unit making too much ice, loose door handles. Found icemaker arm knocked out of placed and hanging. Corrected. Also tightened all door handles. Good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Perry, OH 44081

Dan H

Job Details: 02/28/2023

"Customer complaint that unit is not dispensing ice, confirmed, found wire harness in door broken, unit needs new door; ordrng 1 LW11038917 (Frz door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Perry, OH 44081

Dan H

Job Details: 02/28/2023

"Installed new sump assembly, op test good"

We serviced a

GE REFRIGERATOR

Near Geneva, OH 44041

Dan H

Job Details: 02/28/2023

"Customer complaint that unit is not cooling, fresh food section temperature is at 73 degrees, freezer section temperature at 71 degrees, compressor is not running, applied 120vac, compressor did not start, evaporator fan is not running, fan is receiving 130vac, unit needs new evaporator fan, compressor, and filter drier, customer does not want repair ; ordrng 1 WR60X10352 (Fan) and 1 WR87X23410 (Compressor) and 1 WPW10143759 (Drier), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Ashtabula, OH 44004

Dan H

Job Details: 02/28/2023

"Installed new valve, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Parma Heights, OH 44130

David R

Job Details: 02/28/2023

"Cc unit FF door, right, not closing correctly. Found bottom of door is cracked and broken, hinge went inside door. Will need new door (black stainless), badge, closer, bracket. Gave estimate to customer. Customer paid svc, do not order parts. ; ordrng 1 LW10865738 (Black stainless door) and 1 W11178521 (Nameplate) and 1 WPW10470155 (Closer) and 1 WPW10397055 (Bracket, stop), used 1 1OVRSZ (oversized shipping) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mentor, OH 44060

Jason N

Job Details: 02/28/2023

Installed UI panel. Ran start and cancel tested. All functions passed. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Amherst, OH 44001

Gabriel P

Job Details: 02/28/2023

Found 4 small cracks of a 1/4 and one about 1/2 inch and one 1 1/2 inch so I put the apoxy but still see the crack line took pictures I think is to long but customer will contact whirlpool she is not satisfied the way the apoxy looks on fridge

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Mentor, OH 44060

Jason N

Job Details: 02/28/2023

"Cc unit not spinning properly. Ran diagnostics, found codes f7e6 for motor fault, and f7e7 for basket not reaching target rpm. Ran manual spin and agitation tests. All functions passed. Checked under unit, found belt is stretched and slipping on pulley. Replaced drive belt using truck stock part. Ran spin and drain test with wet towel load. Unit spin out properly. Op test good. ; used 1 WPW10006384 (BELT) from stock"

We serviced a

MAYTAG DRYER

Model MGDB850WQ0

Near Middleburg Heights, OH 44130

David R

Job Details: 02/28/2023

"Cc unit time jumps around, not heating properly. Checked air flow, good. Unit ignitor not staying on. Will come on and go right back off less than 20 seconds. Checked sensors, good. Gas valves check good. Control not sensing and UI gave a F:02 UI Failure. W10252468 UI Console Assembly NLA, W10336131 UI NLA.."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JV2

Near Berea, OH 44017

David R

Job Details: 02/28/2023

"Cc unit bake not working. Warming drawer misaligned, took out to see if brackets are broken, all parts good. Found wire connection to bake electrode halfway off, could of been from pans hitting it and knocking loose. Corrected. Adjusted electrode to make sure it is tight and close to bake burner, good. Tested unit. Bake is coming on, set to 400*. Cycling good. Also found 3 of the 4 burner caps were upside down, corrected, tested, good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Amherst, OH 44001

Gabriel P

Job Details: 02/28/2023

"Replace compressor and Check for any leaks like before and there was no leaks and follow each step of seal system,opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Painesville, OH 44077

Joe O

Job Details: 02/28/2023

Cc: not dryingFound customer has plastic tub. Advised plastics will never dry correctly. Advised to run hot water at sink. Ran diagnostics test cycle. Heater is functioning. Op test ok

We serviced a

KENMORE REFRIGERATOR

Model 596.72003016

Near Mentor, OH 44060

Jason N

Job Details: 02/28/2023

"Cc unit freezer temperature reading 22 degrees and risingConfirmed freezer temps at 25 degrees, ff section reading 43. Pulled evaporator cover to check frost pattern. Found ice ball on cap tube, no frost pattern on evaporator. Unit has a refrigerant leak, will need sealed system repair. Quoted customer. Customer also wants deli drawer cover replaced due to crack in plastic. ; ordrng 1 W10507884 (Compressor) and 1 W11459354 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10827914 (Pan cover)"

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Grafton, OH 44044

David R

Job Details: 02/28/2023

"Cc unit not heating. Turned on, let run for 30 seconds. No signs of heating turning on, no heat. Opened up unit, tested and found high limit thermostat broken apart, shorted the heater and some wire connections to heater/thermostat are burnt and broken. Will need heater assembly and harness. ; ordrng 1 DC97-14486A (Heating assembly) and 1 DC93-00822A (Harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Amherst, OH 44001

Gabriel P

Job Details: 02/28/2023

Gearcase leaking oil underneath ordering parts needed also agitator not coming out it might be seize ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10902814 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ashtabula, OH 44004

Dan H

Job Details: 02/28/2023

"Customer complaint that unit is not cooling properly, fresh food section temperature at 74 degrees, freezer section temperature at 74 degrees, compressor is not running, applied 130vac to compressor, compressor did not start, recovered refrigerant, installed compressor and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 68g of r600, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200 (), and 1 W10890099 (Lokring) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Ashtabula, OH 44004

Dan H

Job Details: 02/28/2023

"Installed new valve, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Madison, OH 44057

Dan H

Job Details: 02/28/2023

"Customer complaint of ice build up in freezer section , found evaporator frozen solid, defrost heater is working, unit needs new control and evaporator cleared ; ordrng 1 W11035836 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Painesville, OH 44077

Joe O

Job Details: 02/28/2023

Cc: not running cycleCustomer stated on normal cycle unit will not fill. Customer ran normal cycle. Unit started. Found no stored error codes. Ran auto test. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Painesville, OH 44077

Jason N

Job Details: 02/28/2023

"Cc unit not dispensing ice Ran ice dispense test, found ice is not dropping into chute. Pulled ice container and cleared jam in container. Reran ice dispense test, ice dispense good. Customer stated they have an extended warranty. They do not have any documentation showing unit is under warranty. Ran m/s for entitlement, no extended warranty showing. Advised customer they will need to call WP. ; saved tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Cleveland, OH 44111

Manny

Job Details: 02/28/2023

"Steamed evap (40 mins) replaced heater assembly, opt test ok, advise customer to allow 24 hrs for temp to equalize. Opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC400XW4

Near Geneva, OH 44041

Dan H

Job Details: 02/28/2023

"Customer complaint that unit is not spinning, ran diagnostics found f8e1(long/no fill) and f7e1(basket speed fault) error codes , unit spins, found hot water valve turned off, turned on, started normal wash cycle, unit filled to normal water level and began washing, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model SR25F1W

Near Solon, OH 44139

Joe O

Job Details: 02/28/2023

"Cc: not cooling ff sectionFound evap fan under powered. Worn. Needs evap fan motor.Fan motor discontinued; ordrng 1 D7241412 (motor,evap fan(discontinued)),"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Hiram, OH 44234

Brian M

Job Details: 02/28/2023

Installed damper Ran test 3 OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model MVWX500XW0

Near Highland Heights, OH 44143

Jason N

Job Details: 02/28/2023

"Installed drive motor. Plugged in unit and motor tried to spin and then faulted. Stuck relay on control board. Most likely caused motor to act erratic. Will credit motor cost towards control board. Part is not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W10393448 (Ccu control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2LHAXMB10

Near Cleveland, OH 44128

Joe O

Job Details: 02/28/2023

Installed ice maker and filter housing. Customer stated unit shut off again. Stated the interior light was still on. Found dust build up on condenser. Advised it could cause compressor to over heat. Removed. Advised customer to monitor. Op test ok

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Bedford, OH 44146

Jason N

Job Details: 02/28/2023

"Cc unit makes a whistling noiseCustomer stated unit is making a whistling noise during spin cycle, but not all the time, 2 times since last service. Ran diagnostics, no codes stored. Ran auto test cycle, all functions passed, no abnormal noise heard. Ran normal cycle with clothing load. Let agitate for several minutes, then switched over to drain and spin. Unit spun out properly, no abnormal noise heard. Ran an additional drain and spin, still no abnormal noise. Unable to duplicate noise issue at this time."

We serviced a

MAYTAG OTR MICROWAVE

Model MMV1175JB00

Near Mogadore, OH 44260

Brian M

Job Details: 02/28/2023

Customer showed pop took pic Cc light will not shut off Needs control relay stuck closed ; ordrng 1 W11552021 (Control)

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