"Cc unit did not spin clothing outRan diagnostics, found codes f7e3 for basket engaged during wash and f0e7 for load detected during clean cycle. Ran test cycle, shift actuator did not shift into agitation. Replaced shift actuator using truck stock part. Reran test cycle, all functions passed. Op test good. ; used 1 W11481722 (actuator) from stock"

Installed gaskets. Doors sealing. Op test ok

"Cc no bake Found igniter getting 120v from control but not lighting Needs igniter ; ordrng 1 WB2X9154 (igniter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer complaint that unit is not working, confirmed, installed new capacitor and harness, op test no good , unit needs new motor , installed new motor from truck stock surplus, op test no good , unit needs new control; ordrng 1 W11626074 (Cntrl), used 1 W11026785 (Motor) from stock"

"Customer complaint that unit is not spinning properly, ran diagnostics found f7e4(basket reengagement error) and f6e3(communication error ) error codes, found slider broken, installed new slider, op test good ; used 1 W10734521 (SLIDER) from stock"

"Customer complaint that unit is dead and door is not closing, confirmed, found fuse open, unit needs new interlocks and fuse; ordrng 2 W11197766 (Interlocks)s and 1 W10138793 (Fuse), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit runs a cycle but no water Ran cycle test, unit filling with water but not circulating. Checked pump motor. Motor humming lightly, but not pumping. Unit will need pump/motor assembly replaced. Customer declined repair, estimate only. ; ordrng 1 W10805015 (Pump/motor)"

"Cc unit leaking Ran what test cycle and switched to drain and spin. No leaks found. Questioned customer on where leak was seen. Customer stated her aid seen it on the left side of the unit. Upon further investigation, found a split in the bleach cup fill tube connection on the tub. Cut damaged part of tube out and replaced with tube stock I had on truck. Poured water down bleach cup to ensure non leaks. Op test good."

"Cc unit making grinding noiseConfirmed grinding noise during agitation. Checked under unit, found gearcase leaking oil, belt and shifter saturated with oil. Unit will need gearcase and drive belt replaced. Customer declined repair, estimate only. ; ordrng 1 WH03X33729 (Gearcase) and 1 WH01X27538 (Belt)"

Cc that front left burner was not igniting He cleaned it with tooth brush and now it is functioning Ran burner test and inspected burners All normal functions Advised to watch

Cc unit leaking and cube ice coming out crushed. Found bin not functioning properly And moisture on upper gasket. Need bin and gasket kit ; ordrng 1 W11159728 (gasket) and 1 W11185686 (ice-contnr)

Cc unit not cooking Ran test bake no issue with oven

"Installed new harness, op test good"

"Cc frost in freezer, confirmed cc. Found a 1/8 gap all the way across the top where the gasket was not meeting the cabinet. Found that the lower left screw for the door set deeper in then the rest causing the gap issue. Shimmed the lower left screw with a washer from truck stock. Tested opt test good.; used 1 Wp487576 (Washer) from stock"

"CC that the unit is leaking from the fabric softener area. Confirmed. The unit has the updated tub ring. Found the washer leaning towards the back. Leveled the basket. Tested the fabric softener, good. Started a drain and spin. Opt test ok."

"CC that the unit is not washing and noise in spin. Ran diag F2E3 MISMATCH OF MAIN CONTROL & UI. Started a rinse and spin with towels. Found the cam slipping on the belt. The Gearcase has dropped. Will need a Gearcase, belt, cam, Washplate, hub and shifter. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11481722 (Shifter) and 1 W10528947 (Hub) and 1 W10902814 (Washplate)"

Installed ui panel. Tested. Op test ok

"Cc: banging noise during agitationRan manual agitate. No abnormal noises. Ran normal cycle with some towels. Heard grinding noise at start of agitating. Needs gear case, slider, and clutch; ordrng 1 W11449841 (Gear case) and 1 W10754448 (clutch) and 1 W10734521 (slider)"

CC that the control is saying close lid. Confirmed. Replaced the strike and latch. Started a cycle. Opt test ok. The hot water shut off is dripping advised Cust to have the valve replaced.

"CC that the unit does not turn on. Confirmed. Found the drain pump humming in flood mode. Held the start button in, turned off. Ran diag found the drain pump humming and the bearing are worn. Will need a drain pump and the Gearcase. Cust does not want to repair. ; ordrng 1 W11454372 (Gearcase) and 1 W10919003 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

CC that the timer is not working. Confirmed found the knob cracked and the timer is not working properly. Shaft is damaged on timer. Will need a new timer. ; ordrng 1 W11685947 (Timer)

Ins element assembly. Advised customer to allow 24 hours for temps to adjust. Op test ok

"Replaced the fan, harness cover and the drain tube. Opt test ok. ; used 1 SHIPPING (SHIPPING LOGISTICS*), and 1 W10619951 (TUBE-DRAIN) from stock"

"Cc 7nit making a loud grinding noise, thinks its the bearings, verified and unit making a loud noise, gearcase sounds rough, removed agitator and oil on the basket and on the agitator, unit will need gearcase, hum, cam, agitator and shifter, will not proceed with the repair ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11481722 (Shifter) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit leaking and FZ door has condensation on the outside, verified and outside of fz door has condensation on the metal, unit needs fz door, Ff drip pan and epoxy repair kit, FZ door discontinued.; ordrng 1 LW10367517 (dor-fip ms(discontinued)) and 1 W11162078 (pan-drip) and 1 8201700 (repair kit)"

"Found ziplock bags in the fz between the gaskets and liner, causing condensation in the unit therefore causing it to leak into the Ff when heat comes on, advise customer to make sure nothing is in between the doors when closing them as this can cause the leak when unit gets condensation due to the warm air, advise to also monitor the unit. Opt test ok"

"Cc that frost is building up on the fz door, verified and a little bit of frost forming on the top corner, found a gap on the liner, filled with RTV and advised customer to monitor the unit."

"Replaced control still having same issue, noticed that the button were all at different high"

"Replaced drain tube, advise customer to allow 24 up to 72 hours for proper ice production, opt test ok"

"Cc unit will not start. Customer said unit started to mess up after big storm. Found some damage to cap connection on harness. Unit will automatically lock when you plug it in. Tried run capacitor from T/s. Still will not start. Ordering harness, motor, cap, control and latch. ; ordrng 1 W11395618 (Cap) and 1 W11626074 (Control) and 1 W11670519 (Latch) and 1 W11026785 (Motor) and 1 W11643701 (Harness), used 1 W11395618 (CAPACITOR) from stock"

"Replaced strike, no error codes. Ran diagnostics test mode. Good. All functions good. Op Test Ok."

"Cc no bake Found igniter get power but not glowing Found unit to have previous repairs made and screws and burner are stripped out,Will need igniter and burner ; ordrng 1 WB13X25264 (range igniter glowba) and 1 WB28X33793 (Burner), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Replaced all parts ordered, opt test ok"

"Swapped over parts to new cabinet. Ran op test, all functions working properly. Customer satisfied with appearance. Op test good."

Cc that unit had various codes and would not finish cycle. Ran diagnostics and found error code F5E2 for latch and F9E1 for long drain which was the main issue. Took apart unit to get to drain pump and found it was completely clogged up cleaned it out tested unit again opt test good.

"Cc that the unit is leaking and it damaged, Tested unit and found drain hose was not connected to the black hose at the back. Explain cust that thats not the correct way, should be connected to the sink to avoid this problem in future, corrected issue for now. Installer need to come out and connect hose the proper way"

"Cc unit FZ isnt as cold, getting little Ice from icemaker but FF section is running normally. Was able to find a tech sheet online. Found that the FZ fan is not working properly. Does not look like build up of ice. Ordering both FZ fans and icemaker as well. ; ordrng 1 WR60X31997 (Ice box fan) and 1 WR60X32088 (FZ fan) and 1 WR30X39345 (Icemaker)"

"Customer complaint that unit is not filling, confirmed, no water entering unit, valve is receiving 120vac , unit needs new fill valve ; ordrng 1 154637401 (Valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

CC that the ff is not cooling and the freezer is too cold. Confirmed. Control set at 35* has been monitoring the ff section with temperature. Reading in the 40*. Has drinks in the ff section. Found a lot of frost and ice in the freezer. Found ice build up in by the return. Steamed the ice out. Checked the damper is open. Ohmed out the thermistor with ice water ff and fz in range. Not a lot of air flow coming over to the ff with the fan. Customer did just replace the fan. Will need a new control. Cust is going to buy the control and install himself ; ordrng 1 W10818296 (Control)

"Replaced control and harness, opt test ok. Advise customer to allow at least 24 hours for temps to equalize."

Defrosted ff evap completely Installed ff evap fan kit Reinstalled shelves Advised to let cool for 48 hours

"Cc unit oven not ignitingRan bake test, gas flowing but no spark from igniter. Ran broil test, same result, no spark. Checked voltage to DSI board when running a bake cycle, voltage checks good at 123v. Unit will need DSI board replaced. ; ordrng 1 W11162730 (Module-spk)"

"Customer complaint that unit is not filling, found valve broken, installed new valve, op test good"

"Customer complaint that unit is not heating, confirmed, found element open, element is receiving 240vac, unit needs new element; ordrng 1 DC97-14486A (Element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer complaint that unit shuts off, ran diagnostics found f0e1(load in drum during clean washer cycle), f0e5(off balance), f5e3(unlock failure) and f0e2(oversuds) error codes, ran test cycle, door locked unit filled and began agitating, unit drained and spun, door unlocked, found door bellow torn, unit needs new door bellow, customer does not want repair ; ordrng 1 W11314648 (Bellow), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Found no 240vAC coking into unit. Took pic of all wires under in power box. No power at all coking to unit. Customer will need to get electrician come out and check power and breaker. Then if something is needed. We will be back out. As of now. No repair needed.

Cc that unit is doing the same thing. Verified and unit is not doing the same thing washer was not plugged in so I plugged it in and the light was on the wash and it was blinking like if it was paused so I canceled it drained out the water that was in there and I ran a test cycle and passed perfectly fine with no issue and there were no error codes stored either. So I spoke with customer and they gave me a sheet to test it out and make sure it would cycle through sensing and wash and it did as should I cannot find any issues with unit or even any error codes as of now working as should. Recommended not to overload as well.

"Cc that unit would power on but would not start she unplugged it and now its been working fine for like a week now. Checked door switch and it was good but did find a piece of cardboard stock by door area so I removed it and Ran diagnostics to see if unit had any error codes and nothing so I ran a diagnostics cycle and passed, as of now unit working as designed. Recommended customer to monitor for now if anything to call us back."

"Cc that the unit is not cooling. Confirmed, found compressor drawing 7.9 amps. Will need new compressor. And parts listed; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Drier) and 1 W11579351 (Evap) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 W11595220 (Control)"

"Verified customer concerns of drip Called whirlpool, from further inspection they believe gaps in liner are big enough to cause air leaks. unrepairable we will try to slather some sealant in gaps Used left over silicone from back stock"

Customer had concerns about icemaker functions Found unit functioning properly He was concerned that the icemaker never shuts off Advised on icemaker function and how are works

Cc that unit was not starting. Verified and actuator was bad replaced it tested unit opt test good.; used 1 W11481722 (actuator) from stock

"Cc that the unit stared leaking from door. Confirmed, found water pressure is a little too strong overfilling unit. Corrected issue. Op test ok"

"Cc that the unit is not spinning the clothes out. It will wash but not rinse and spin. Ran diag found error code F9e1 long drain. When running auto test no water is rushing out, moved washer a little and stared draining. Found drain hose pinched at the back. Showed cust. Unit is working properly. Op test ok"

"Cc that the door wont work and not working properly. Try to start unit , does not works, ran diag found error code for latch. Replaced latch, stared a cycle unit just drain locks the door, theres no water in unit verify pressure hose is connected properly. Will need new control; ordrng 1 W11633359 (Main control)"

"Cc that the unit does not spin the clothes all the way. Confirmed, theres oil fron gearcase leaking. Unit will need new gearcase, and parts listed. ; ordrng 1 WP389140 (Block) and 1 W10820043 (Basket dr) and 1 3360629 (Gearcase) and 1 285753A (Coupling), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Relaxed hung, closer and bumper, left FF door. Also heat gun bottom gasket. Good. Op Test Ok."

"Replaced water valves. Ran diagnostics, good. All functions good. Ran calibration mode. Tested. Good. Op Test Ok."

Customer stated that unit is working fine but she wanted me to make sure everything was working good. So I ran a test cycle and looked underneath the washer and the belt needed to be replaced so I replaced the belt tested unit again and its working perfectly fine opt test good.; used 1 W11239857 (BELT) from stock

"Cc unit intermittently smelling gas. F4E3 restriction airflow, customer check and clean vent. Calling techline.. Noted that customer is redoing the basement. Noted some of the house vent is crushed. Smelling of paint and sanding could mix in with gas dryer and cause different odors. Techline also went over pre ignition smells when gas first meets and turns into flame, normal but most gas smell should be sent through vent and outside. Tightened all lines and connections just incase. Preformed bubble test and no leaks. Checking and unit is heating and cycling on/off properly with no problems. No gas smell coming from unit. All functions normal. Customer also had questions about AF. Found lint trap full with lint, also the crushed vent could also play a problem with the airflow traveling. Advised of cleaning out or replacing vent. Customer also mentioned last technician out mentioned that something is wrong with unit (before replacing parts). Ive searched and relooked at everything he has done and previous tech but still, nothing and all points check good. Unit itself is good. Op Test Ok.

"Replaced main control, harness, cap, and motor. Ran diagnostics, good. All components working. Good. Op Test Ok

"Cc that unit is not keeping cool completely. Verified and found evaporator completely frosted over, will need to order control board and heater/ harness ordering parts.; ordrng 1 W11558182 (Control board) and 1 W11650662 (Heater/ harness)"

"Cc that the unit is showing error on display and wont do anything. Confirmed when arrived unit was showing 00. Try moving know will not work. Took top off and verify all connections, found knob control, the connector was halfway on. Corrected and plugged in unit. Stared working. Ran rinse and spin. Unit is working"

"Cc that theres frost on freezer and door wont close properly, also top shelf on refrigerator section some things are broken . Found that rails are not sliding properly causing door not to close all the way. Will need rails, are discontinued. . cust will buy new.; ordrng 1 W11490183 (Drawer) and 1 WP12656018 (Endcap) and 1 W10827015 (Lid) and 1 WP67002659 (Crisper Drawer), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that unit is not cooling in both sections. Confirmed both sections are at 73* compressor is running and all fans, used my watt meter to see how many amps is the compressor running at and it was running at .67amps unit has to have a leak. Could not tap system because I ran out of bullet piercing I filled out a purchase order but have not received them yet ordering compressor and evaporator unit is in a tight spot hard to take apart and work around it.; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Evaporator)"

Replaced seal and turned on humidity control on unit to avoid moisture buildup on mullion and rear of ff section opt test good.

Replaced the door. Opt test ok.

"Cc unit not working/starting a cycleRan quick cycle test, unit not sensing, can hear motor spinning. Check under unit. Found drive belt had come off pulleys. Looks to have been installed incorrectly as belt was damaged. Replaced drive belt using truck stock part. Re ran cycle test. Unit sensed properly and advanced to fill and wash. Op test good.; used 1 W11239857 (BELT) from stock"

"Cc unit not heating/drying clothesRan timed dry cycle test. Observed unit, good ignition and flame. Let unit recycle several times, good ignition and flame each time. Checked airflow at vent outlet. Airflow is weak, restriction somewhere in home venting. Advise customer they will need to have venting inspected/cleaned."

"Customer complaint of frost build up, found freezer section door not sealing in top left corner, used heat and petroleum jelly to reshape and stick gasket to cabinet, op test good"

Installed control and ui Ran auto test OP Test Ok

"Cc unit not heating Ran timed dry heat test. Good power to ignitor, flame only for a split second then goes out. Checked flame sensor, checked good. Gas valve or coil is not operating properly. Ordering gas valve assembly. ; ordrng 1 W11646258 (Valve gas)"

Cc unit not holding tempRan test bake to 350 waited and let unit cycle several times Used probe to measure temp. According to my temp probe unit is an average of 347-348 Advised on temp calibration At this time unit is functioning properly

Installed sump assembly Could not run or test due to installation issues Customer to install and run

"Cc unit water dispense not working Customer stated she wants me to put on a new water source line, since the installers did not install the new one the unit came with. Advised her that is not considered part of the unit and she would need an installer or plumber to install. Customer also stated the water dispense is also slow. Checked water pressure into unit. Found very little water pressure from house source saddle valve. Advised customer she will also need the plumber to replace the saddle valve."

"Installed main control. Ran spin and drain cycle. Op test no good. Main control popped when drain pump was activated. Checked drain pump resistance, reading 2.0ohm, shorted. Unit will need drain pump replaced and main control reordered. ; ordrng 1 137221600 (Drain pump) and 1 137006000 (Control board)"

"Cc unit banging and bouncing around. Bad suspension rods. Giving estimate to customer.; ordrng 1 W11130362 (Suspension rods), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit not cooling in fridge Found evap fan getting power but not running Also found frost build up.Recommend replacement of defrost bi metal and fan motor ; ordrng 1 W11024089 (motor-evap) and 1 W10911102 (harns-wire), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Installed freezer LED light, illumination restored to unit. Installed auger motor. Unable to remove drive shaft from old auger motor, rusted/seized to motor. Ordering drive shaft.; ordrng 1 W11509548 (Shaft)"

"Replaced pump motor. Tested unit, no leaks. Op test ok"

"Cc unit bake not working. Company Stewarts came out and replaced Bake Ignitor. Still not working. Just hearing constant clicking and smelling gas. Found that bake ignitor replaced, the bracket was not close enough to start the fire. Pushed bracket closer. Tested and the fire keeps cycling on/off and cycling to higher temps. Good. Op Test Ok"

"Customer complaint that unit is squealing, confirmed, installed new cam kit and belt, op test good ; used 1 W10721967 (PULLEY), and 1 W11239857 (BELT) from stock"

"Installed new control, op test good"

"Installed new drain pump, left drain hose in unit cause unit is not installed, drain pump is working"

"Customer complaint of squealing noise, confirmed, installed new dryer repair kit, op test good"

"CC that there is buzzing noises. Confirmed. Found the compressor is seized. Will need a new compressor. ; ordrng 1 W10309990 (Compressor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Replaced the element. Heated oven to 350*. Opt test ok; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock

Went to move the drier and the cap tube in the cabinet is leaking. Called t/l Rich unit is non repairable

Replaced the motor and capacitor. Cust has an extended cord running to the water until the gfi outlet is fixed. Ran a calibration. Started a cycle. Opt test ok.

"CC that there is a noise and clothes get tangled around the agitator. Ran a quick wash. Found the cam slipping on the belt. The Gearcase has a squeak on the seal. Will need a Gearcase, cam, belt shifter. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Shifter) and 1 W11395618 (Capacitor)"

"Cc unit making a grinding and ticking noise, verified and no noise, when writing the LBC on top of dryer i can hear a grinding noise but only if I put pressure on the top, and the ticking sound is the heater cooling. Opt test ok"

"Cc it not dispensing water, verified and no water but filter gets ejected when trying to dispense water, unit needs filter replaced, advise customer to replace filter. Opt test ok"

"Cc unit not level, verified and back feet were raised to the max, leveled unit opt test ok"

"Cc unit no keeping temps, verified and temps in fz at 2 and in ff at 36, customers thermometer reading, 7 in fz and 45 in ff, unit working properly and all test passed advise customer to monitor unit, opt test ok"

Cc that diffuser damper control is loud still Ran diffuser test found noise to be slightly louder than normal. Replaced again ; ordrng 1 WPW10594329 (control)

"Replaced heater, opt test ok."

"CC that the ff side is to cold. Fz 0-5 ff 35-40. Has a lot of fruits and vegetables in the unit. Called t/l butch. Raised the temp in on the control to recommend and keep the freezer at the coldest. Cust stated was on recommend and the coldest the first time, also had lettuce by the damper. Raised it to 2 snowflakes. Opt test ok."

"Installed new control, op test good"

"Cc water leaking, could not confirm physically. However did locate a kink in the aftermarket drain hose, causing water to back up in the unit cabinet. Spoke with customer that the needed to get the installer or a plumber out to fix issue. Also explained the same to the home builder."

"Cc slow pre heat, confirmed cc. Found bake element to be faulty, ordered new element.; ordrng 1 WPW10207398 (Bake element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"