We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Avon Lake, OH 44012
Angel
Job Details:
03/01/2023
Cc that unit has been building up frost around the back panel in the freezer at the mount is fine because he unplugged it to thaw the frost up. So we removed the evaporator cover and we found that the thermistor was placed on the shrink wrap on the line instead of the actual aluminum line to read the temperature correctly. So we removed it and placed it on its correct spot and added a zip tie to secure it. Explained to customer issue and recommended him to monitor it for now and if it happens again he will need the main board replaced with thermistor and harness opt test good.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Brecksville, OH 44141
David R
Job Details:
03/01/2023
Replaced UI console. Tested oven and microwave. Both are working. Good. Op Test Ok.
We serviced a
KENMORE REFRIGERATOR
Model 253.78973801
Near Beachwood, OH 44122
Manny
Job Details:
03/01/2023
"Cc unit still not cooling, verified and unit is off due to the temperature in the garage, temps in the garage 51 temps in ff 47, spoke to BJ to see if this unit is garage ready and its not he recommended customer heating the garage or moving the unit from garage. Unit working as designed, opt test ok"
We serviced a
MAYTAG WASH/DRY STACK
Model MHW5630HW0
Near Beachwood, OH 44122
Manny
Job Details:
03/01/2023
"Cc unit leaking from the bottom, customer showed me pictures of the water coming from underneath the unit, ran quick cycle and ran through the whole cycle(17mins cycle) and no leaks, set to drain and spin with towels and no leaks, found SP#W11481731 for dispenser intermittent leak, and call for replacing the dispenser, ordering dispenser.; ordrng 1 W11524103 (Dispenser assembly)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Mentor, OH 44060
Dan H
Job Details:
03/01/2023
"Installed new bake element, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Cleveland, OH 44105
Manny
Job Details:
03/01/2023
"Customer handed me the compressor box, and it looks damaged, he said it came like that, Compressor suction line is cracked and the box has lots of damage and holes see pics, reordering compressor kit. Advise customer to let us know if box is damaged, as the part could also be damaged inside the box, and if is damaged to take a pic and send it to us, so we can proceed accordingly.; ordrng 1 W11580057 (Compressor kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Lorain, OH 44053
Angel
Job Details:
03/01/2023
"Cc. Freezer door would not open, confirmed cc. Door was some what frozen shut. Got door to open found block of ice on bottom of drawer. Due to drain tube being frozen and clogged with debris. Steamed drawer to remove ice, removed draw panel, removed drawer assembly. Steamed cabinet, removed ice maker and back panel. Steamed drain. Reassembled all of the above. Removed back panel at back of the fridge, cleaned and steamed drain line. Reassembled back of unit. Instructed customer on what to look for with seal."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mentor, OH 44060
Dan H
Job Details:
03/01/2023
"Installed new ice maker , op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Brecksville, OH 44141
Manny
Job Details:
03/01/2023
"Cc unit not dissolve the soap, verified and dry soap on dispenser, ran diagnostics and found code 6-1 for no/low water pressure, let the cycle go through and its filling but takes a while to fill, customer stated they are aware of an issue with the house water pressure. Found spray arms partially clogged, removed the debris from the arms jet and arms moving again, dispensers latch is weak, advise customer to contact a plumber for the water pressure and to let us know if the want to order the parts after the pressure has been fixed. Opt test ok; ordrng 1 W10861000 (detergent dispenser) and 1 WPW10448645 (spray arm) and 1 W11101428 (arm-spray), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Columbia Station, OH 44028
David R
Job Details:
03/01/2023
"Cc smelling gas from oven while in use, customer saying bake electrode will constantly go off and on repeatedly as off its trying to light but will not. Will repeatedly spark without lighting. Weak electrode, started to curve away from burner. Repeated sparking. Will need Spark Module and Electrode. Customer does not want repair done. Do not order parts. ; ordrng 1 WPW10511278 (Spark module) and 1 WP9758079 (Electrode, bake), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near North Olmsted, OH 44070
Manny
Job Details:
03/01/2023
"Installed 3rd rack nuts ran cycle no leaks, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem01
Near Lakewood, OH 44107
Angel
Job Details:
03/01/2023
"Cc. Not cooling properly, frost build up on evap. Covers both freezer and fresh food side. Confirmed customer complaint. Both sections where covered in frost, explained to customer about service pointer, about issues that he is having, gave customer estimate on parts need for repair. But we noticed deli control board was having issues, customer confirmed that it was not accepting input, recommend that we unplug the board, and have customer unplug unit for 2 to 3 days to defrost unit. After which to plug unit back in and leaving deli drawer unplugged to see if that will fix his issue and if not he stated he will think about it if he wants to continue with repair.; ordrng 1 W11387384 (Ui) and 1 WPW10675033 (Main board) and 1 W11087438 (Fan kit) and 1 W11457241 (Pan kit) and 1 W10316760 (Thermistor kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Mentor, OH 44060
Dan H
Job Details:
03/01/2023
"Customer complaint that basket is off kilter, ran diagnostics no error codes found, ran drain and spin cycle with wet load, unit spun out and did not go out of balance, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cleveland, OH 44113
Angel
Job Details:
03/01/2023
"Cc. Not drying consistently. Ran diagnostics, no error codes, ran test mode, passed, checked heating element tested good. Ohm tested heating element tested good at 13.9 ohms voltage tested control board tested good 120v. Instructed customer to prime hot water at sink first and to use rinse aid during operation. Which they have not used. Con not duplicate any issues with heater."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near North Ridgeville, OH 44039
David R
Job Details:
03/01/2023
"Cc unit squeaking/squealing and that the Timer is not moving. Confirmed 240vAc coming from house to unit. Confirmed the squeaking, roller wheels coming apart. Unhooked the back of the went. Let unit for at time dry starting at 60 mins and timed to see if timer moving. Ran unit for 15 mins, timer not moving, no clicking from timer or movement through the little window on timer, open contacts. Checked all components, thermostat fix open. Will need timer, thermostat, and dryer kit. Customer paid svc, do not order parts ; ordrng 1 WPW10185992 (Timer) and 1 WP8318268 (Thermostat fix) and 1 4392067 (Dryer repair kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE RANGE
Model JGB908CEK1CC
Near Mentor, OH 44060
Dan H
Job Details:
03/01/2023
"Installed ew control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chardon, OH 44024
Jason N
Job Details:
03/01/2023
"Cc unit not making iceCustomer stated unit started making ice 2 days ago but they wanted to keep appointment. Found ice container is full of ice. Ran ice maker diagnostics, reported back e0, no codes. Ran ice box fan test, good airflow. Ran ice maker thermistor test, reported back 01 passed. No issues found at this time."
We serviced a
SAMSUNG DRYER
Model DV45K6500GVA3
Near Willoughby Hills, OH 44094
Jason N
Job Details:
03/01/2023
"Cc unit squeaking noiseFound idler pulley is worn as well as rear support roller. Ordering pulley, belt and support rollers for replacement. ; ordrng 2 DC97-16782A (Roller)s and 1 DC93-00634A (Pulley) and 1 6602-001655 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cleveland, OH 44104
Gabriel P
Job Details:
03/01/2023
Found gearcase making loud noise and leaking lots of oil ordering parts listed ; ordrng 1 W10915701 (Rottor) and 1 W10754448 (Shifter) and 1 W10734521 (Slider) and 1 W10915700 (Motor) and 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Avon, OH 44011
Marie V
Job Details:
03/01/2023
"Cc that non but one burner works. Tested all of them, found left front not working. Is getting proper voltage. Unit will need infinite switch and burner.. ; ordrng 1 W11517959 (Burner) and 1 WPW10434452 (Infinite switch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near South Euclid, OH 44121
Corina B
Job Details:
03/01/2023
CC that the oven does not heat. Confirmed. Checked the amp 0 amps. Replaced the igniter. Tested. Heated opt test ok.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Solon, OH 44139
Brian M
Job Details:
03/01/2023
"Part did not arrive Diagnosis unit will turn on then shut off, control stops sending power Needs control, also found door hanging low and needs lifted to go into place needs hinge ; schdld next appmnt for 3/6 MON !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Euclid, OH 44123
Jason N
Job Details:
03/01/2023
"Cc unit stopped coolingCustomer stated unit has been cooling fine since last service call out but had a few times where she claims she lost food before that. Recorded temperatures in both sections, freezer section reading 8 degrees, ff section reading 41 degrees. Found unit is cooling properly at this time. Recorded wattage draw on compressor, reading 82.8W. Frost pattern of evaporator looks full, frosting up to suction connection. Called wp techline, Derrick, due to the highly intermittent nature of the no-cool, and the fact the unit is cooling properly at this time, no action to be taken at this time. Advised customer they can call WP consumer for a resolution.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS07
Near Highland Heights, OH 44143
Corina B
Job Details:
03/01/2023
"CC that the ff section is not cooling. Confirmed. Ff 65 Fz 1. Checked the freezer fan not running has 120 volts. Will need a new fan. ; ordrng 1 W11024089 (Fan), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Solon, OH 44139
Brian M
Job Details:
03/01/2023
"Cc gasket missing in door, and squeaking when running Found more than just gasket in door broken Found hinge damaged and door rubbing bottom of frame Needs door and hinge ; ordrng 1 W11465962 (Door) and 1 W10315109 (Door bracket)"
We serviced a
WHIRLPOOL WASHER
Model Wtw7040dw0
Near Bentleyville, OH 44022
Brian M
Job Details:
03/01/2023
Cc unit not always locking Found errors for lid lock Needs lid lock ; ordrng 1 W10810403 (lid lock assy) and 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Willowick, OH 44095
Jason N
Job Details:
03/01/2023
"Cc unit will not turn offRan dryer op test, found timer is not advancing. Checked power into timer motor, good at 123v. Unit will need timer replaced. Customer declined repair at this time, estimate only. ; ordrng 1 WPW10185981 (Timer)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Chagrin Falls, OH 44022
Brian M
Job Details:
03/01/2023
Cc unit not powering on Verified voltage Control not powering on Needs control ; ordrng 1 W11225084 (cntrl-elec) and 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Painesville, OH 44077
Jason N
Job Details:
03/01/2023
Cc unit lights went out in freezer and ff sectionIdentified freezer LED module as failed. Replaced using customer supplied pre id part. Illumination restored to entire unit. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Novelty, OH 44072
Brian M
Job Details:
03/01/2023
Cc of noise during spin Found shirt stay rubbing tub Removed tub and cleaned out tub OP Test Ok
We serviced a
KENMORE WASHER
Model 110.22342511
Near Chesterland, OH 44026
Corina B
Job Details:
03/01/2023
"CC that the clothes are wet at the end of the cycle and its loud when it spins. Checked underneath no oil leaking. Ran a manual spin, hub is worn. Ran a calibration. Opt test ng. The gearcase bearing around worn. Will need a new gearcase. Cust dos not want to repair ; ordrng 1 W11454372 (Gearcase), used 1 W10528947 (HUB), and 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Mentor, OH 44060
Corina B
Job Details:
03/01/2023
"CC that the unit does not spin. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Tested the agitating and spin, both working properly. Replaced the shifter. Ran a calibration. No water to test the unit. Opt test ok."
We serviced a
KITCHENAID MICROWAVE
Model Koce507ess05
Near Lorain, OH 44052
Marie V
Job Details:
03/01/2023
"Cc that when try to use microwave it shows an error code. Confirmed, found error code F6E8 communication error. When open door , light does not comes on and panel shows close door. Took unit half way out and called BJ , verify voltage and supply voltage to interlock switches, good, but found that cavity thermostat is open. Unit will need harness for cavity thermostat. Office will contact once they have eta on the part. ; ordrng 1 W11449277 (Harness switches), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Cleveland, OH 44111
Marie V
Job Details:
03/01/2023
"Cc that unit will not come on but now is working. Ran diag found error code f2e1 ui stuck button. Ran encoder test , all buttons worked good. Showed cust. Also ran encoder test with cust. All worked good. Also explain cust that if they have something on top on unit and is pressing a button and hes trying to turn unit on it will not work. Only the power button needs to be pressed. Showed by pressing time dry and trying to turn it on. Unit is working as designed. Op test ok"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WP01
Near Westlake, OH 44145
Marie V
Job Details:
03/01/2023
"Cc that the unit is making a noise after 10 seconds of running. Tested unit with a cut and water, working good. Tested convection pass. Unit is working properly at this point. Advice cust to tell who cleans not to run without food in it. Op test ok; ordrng 1 W11346197 (Magnetron), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Avon, OH 44011
Marie V
Job Details:
03/01/2023
"Cc that the convection fan is not working. Stared unit in bake convection, fan stared running. Showed cust. Is so quiet that cust could not tell that is coming on. Working as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Avon, OH 44011
Marie V
Job Details:
03/01/2023
Replaced ice maker. It cycled. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near North Ridgeville, OH 44039
Marie V
Job Details:
03/01/2023
"Replaced gearcase, cam , shifter ran calibration. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Mentor, OH 44060
Brian M
Job Details:
03/01/2023
Replaced cold valve Using customer supplied partCalled whirlpool to verify issue
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Garfield Heights, OH 44125
Gabriel P
Job Details:
03/01/2023
"Found left deli ui shorted need drawer and ui, ordrng 1 W10815669 (Drawer)"
We serviced a
GE WASHER
Model GFW550SSN0WW
Near Painesville, OH 44077
Jason N
Job Details:
03/01/2023
"Cc unit squealing when filling with water and sometimes will not spin out, will need to run additional drain and spin. Ran quick wash test, verified water valves are squealing when filling with water, customer stated unit has been doing this since installed. Reduced water pressure in using dual supply valve. Reduced until squealing stopped, ended up about 50% closed on valve, adequate water flow into unit. Ran diagnostics, found code 26 for OOB at end of spin, 66 for inverter fault, 67 for inverter fault. Ran test 14 spin test, unit spin test reported back as passed, per techsheet, no further action needed. Advised customer on load sizing and out of balance situation which may need an additional drain and spin cycle to be run."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near North Ridgeville, OH 44039
Marie V
Job Details:
03/01/2023
"Cc that the unit was not draining and that now is wont start, confirmed. Cust removes water. Stared unit unit filled up and stared running. But does not drains the water. Found rain hose clogged. Corrected issue. Ran unit. It drains good. Advice cust to run hot water at the sink before starting unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Painesville, OH 44077
Jason N
Job Details:
03/01/2023
"Cc unit not cooling in ff section, frosting in freezer Pulled evaporator cover, ran manual defrost. Heater turned on. Checked thermistor resistance, reading 5.5k, out of range. Replaced defrost sensor using truck stock part. Steamed evaporator coils clear. Op test good.; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Seven Hills, OH 44131
Gabriel P
Job Details:
03/01/2023
Found closer wearing out ordering but if I replace it and still doing same clunking sound then it will need a door.; ordrng 1 WP67003638 (Closer)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Parma, OH 44129
Gabriel P
Job Details:
03/01/2023
"Customer instruct problems customer not turning knob far enough,opt test ok"
We serviced a
GE RANGE
Model JGB250DET2WW
Near Olmsted Falls, OH 44138
Gabriel P
Job Details:
03/01/2023
"Found sensor over temperature error advice customer that the sensor probe is out of range and that we should start there but sometimes the control cannot read the sensor so it might need control but we will start with temperature probe first ; ordrng 1 WB20K10027 (Temperature sensor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Euclid, OH 44143
Joe O
Job Details:
02/28/2023
Replaced door. Op test ok
We serviced a
GE REFRIGERATOR
Model PFE28PSKBSS
Near Rocky River, OH 44116
Marie V
Job Details:
02/28/2023
Replaced water valve. Tested dispenser no leaks. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details:
02/28/2023
Installed element and thermistor. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Mentor, OH 44060
Joe O
Job Details:
02/28/2023
Installed ice maker. Customer stated unit leaking from behind. Found leaking from water valve. Needs water valve.; ordrng 1 WPW10238100 (valve-inlt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near Chagrin Falls, OH 44022
Brian M
Job Details:
02/28/2023
Cc of no ice Found ice in bin and unit was pushing out ice Found fill cup full Cleaned icemaker Advised to watch
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ5
Near Westlake, OH 44145
Angel
Job Details:
02/28/2023
"Cc. Odd noise during operation coming from inside unit, tested unit could not duplicate issue. Changed parts that where available, test unit for function, opt good. Advised customer to call with any issue."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Avon, OH 44011
Angel
Job Details:
02/28/2023
"Cc. Periodically operating, checked temps temps at 0 and below. Since ice maker has been working periodically, changed ice maker ran test cycle made sure the fill test worked as well opt test good."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Brook Park, OH 44142
Manny
Job Details:
02/28/2023
"Cc that unit smells like burn, verified and ran test cycle, heard something grinding underneath, tilted unit and found pulley loose rubbing on cover, fastened pulley and reran test cycle, no noise or smells of any kind, opt test ok called safety spoke to shannel"
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Chagrin Falls, OH 44022
Brian M
Job Details:
02/28/2023
Cc unit randomly will not function Ran diagnostics found error for lid up Ran auto test and no issues present ran calibration If issues remain i recommend control and lid latch replacement ; ordrng 1 W11246700 (cntrl-elec) and 1 W11188327 (latch) and 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cleveland, OH 44120
Manny
Job Details:
02/28/2023
"Cc unit not starting, verified and unit comes on but wont start a cycle, ran diagnostics and found codes F7E7 for motor not reaching target RPM and f6e3 for ACU cant hear MCU, took apart and checked connections and connector J3 wasnt plugged in all the way plugged in ran test no good, ran test 1 from tech sheet and per test main control malfunction, ran drive test and stator out of range. Unit needs control, clutch and stator.; ordrng 1 W11624943 (Control) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10905025 (slider)"
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ0
Near Cleveland, OH 44111
Marie V
Job Details:
02/28/2023
Cc that the hinge broke off. Confirmed. Replaced hinges tested oven. Op test ok;
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Westlake, OH 44145
Marie V
Job Details:
02/28/2023
Replaced inverter board. Comoressor stared running. Advice cust to allow 24 hours before restocking. Op test okNo core for retun
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Avon, OH 44011
Marie V
Job Details:
02/28/2023
"Replaced gearcase, cam, agitator, latch and hub from t/s. Added sheets and tested unit on drain and spin. Op test ok; used 1 W10528947 (HUB) from stock"
We serviced a
CROSLEY WASHER
Model VAW3584GW2
Near Cleveland, OH 44102
Corina B
Job Details:
02/28/2023
CC that there. A noise when it starts spinning. Started a normal cycle with clothes. Found the rain hose bagging into the washer. Advised cust to get foam insulation that goes over pipes to cover the rain hose to red the noise. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TFA
Near Maple Heights, OH 44137
Corina B
Job Details:
02/28/2023
Replaced the fan. Steamed out the air vent for the ff section. Opt test ok.
We serviced a
MAYTAG WASHER
Model Mvwx655dw1
Near Beachwood, OH 44122
Corina B
Job Details:
02/28/2023
"CC that it makes a loud noise. Confirmed. Ran diag F0E2 OVER SUDS CONDITION DETECTED. Ran a manual spin and agitate. Will agitate. The spin is not spinning. Found the cam melted. Replaced the cam from t/s. Opt test ng. Gearcase has dropped causing it to not spin. Will need a new gearcase and washplate. Cust does not want to repair ; ordrng 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 W10902814 (Washplate), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS8
Near Pepper Pike, OH 44124
Corina B
Job Details:
02/28/2023
"CC that there is water leaking and the light keeps falling. Confirmed. Found the clips to the housing for the light is broken. The waterline to the ice maker broke off. Will need the housing, valve and the waterline. ; ordrng 1 WPW10277025 (Housing) and 1 W11176463 (Waterline) and 1 WPM0114003 (Clip) and 1 WPW10420083 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Highland Heights, OH 44143
Corina B
Job Details:
02/28/2023
CC that the water is spraying at the top and the right ff door and freezer door have a dent. Confirmed. Took pictures of the doors. Found the water line at the door was not connected. Reattached the waterline. Will need a new ff door and freezer. Office to reschedule appointments ; ordrng 1 W11436967 (Door) and 1 W11436604 (Right door)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Seven Hills, OH 44131
Gabriel P
Job Details:
02/28/2023
"Customer say something plastic got burn by the heater but smell has not going away advise her to use active dishwasher cleaner with lemon smell then if smell dont go away she need to replace heater opt test ok ; ordrng 1 W10703867 (Heater), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA DRYER
Model NED4600YQ1
Near Cleveland, OH 44111
Gabriel P
Job Details:
02/28/2023
Found heater coil open customer has the heater coil part replace is working
We serviced a
GE WASHER
Model GTW460ASJ5WW
Near Columbia Station, OH 44028
David R
Job Details:
02/28/2023
"Cc unit not spinning and drying clothes all the time. Followed tech sheet, Fault code 11 Clock Monitor (needs update software), code 26 Out Of Balance. Found washer not spinning properly. Will main control and speed sensor. Customer paid svc, do not order parts.; ordrng 1 WH03X32158 (Speed sensor) and 1 WH22X35597 (Main control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near North Royalton, OH 44133
David R
Job Details:
02/28/2023
"Cc unit just installed last Thursday, since install customer noticed leaking under her cabinets inside cabinets warped, customer has installer coming back out, had new water lines/hoses that were never installed, took pics of where the cabinets warped, customer already has a claim going with Whirlpool. Moved unit out from place. No error codes. Ran diagnostics test mode, all functions working correctly. Ran a heavy duty cycle to fill up and get most water. Drained. No leaks from unit. Unit is working properly. Op Test Ok."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Cleveland, OH 44111
Gabriel P
Job Details:
02/28/2023
Replace control and thermistor opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Broadview Heights, OH 44147
David R
Job Details:
02/28/2023
Put new UI in. No display. 120vAC coming up to control from house. Bad control. Ordering control ; ordrng 1 W11120155 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AW2
Near Independence, OH 44131
David R
Job Details:
02/28/2023
"Cc unit not baking correctly, uneven baking, not baking at all. Ignitor did come on when setting bake. Tried a couple more times and would just spark, found bent frame on ignitor. Tested sensor, reading 1038 ohms at room temp. Control numbers fading. Ordering ignitor, control, sensor. ; ordrng 1 WPW10348710 (Control) and 1 WPW10181986 (Sensor) and 1 WP9758079 (Bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Parma, OH 44134
David R
Job Details:
02/28/2023
"Cc unit making too much ice, loose door handles. Found icemaker arm knocked out of placed and hanging. Corrected. Also tightened all door handles. Good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Perry, OH 44081
Dan H
Job Details:
02/28/2023
"Customer complaint that unit is not dispensing ice, confirmed, found wire harness in door broken, unit needs new door; ordrng 1 LW11038917 (Frz door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Perry, OH 44081
Dan H
Job Details:
02/28/2023
"Installed new sump assembly, op test good"
We serviced a
GE REFRIGERATOR
Near Geneva, OH 44041
Dan H
Job Details:
02/28/2023
"Customer complaint that unit is not cooling, fresh food section temperature is at 73 degrees, freezer section temperature at 71 degrees, compressor is not running, applied 120vac, compressor did not start, evaporator fan is not running, fan is receiving 130vac, unit needs new evaporator fan, compressor, and filter drier, customer does not want repair ; ordrng 1 WR60X10352 (Fan) and 1 WR87X23410 (Compressor) and 1 WPW10143759 (Drier), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Ashtabula, OH 44004
Dan H
Job Details:
02/28/2023
"Installed new valve, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Parma Heights, OH 44130
David R
Job Details:
02/28/2023
"Cc unit FF door, right, not closing correctly. Found bottom of door is cracked and broken, hinge went inside door. Will need new door (black stainless), badge, closer, bracket. Gave estimate to customer. Customer paid svc, do not order parts. ; ordrng 1 LW10865738 (Black stainless door) and 1 W11178521 (Nameplate) and 1 WPW10470155 (Closer) and 1 WPW10397055 (Bracket, stop), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mentor, OH 44060
Jason N
Job Details:
02/28/2023
Installed UI panel. Ran start and cancel tested. All functions passed. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Amherst, OH 44001
Gabriel P
Job Details:
02/28/2023
Found 4 small cracks of a 1/4 and one about 1/2 inch and one 1 1/2 inch so I put the apoxy but still see the crack line took pictures I think is to long but customer will contact whirlpool she is not satisfied the way the apoxy looks on fridge
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mentor, OH 44060
Jason N
Job Details:
02/28/2023
"Cc unit not spinning properly. Ran diagnostics, found codes f7e6 for motor fault, and f7e7 for basket not reaching target rpm. Ran manual spin and agitation tests. All functions passed. Checked under unit, found belt is stretched and slipping on pulley. Replaced drive belt using truck stock part. Ran spin and drain test with wet towel load. Unit spin out properly. Op test good. ; used 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG DRYER
Model MGDB850WQ0
Near Middleburg Heights, OH 44130
David R
Job Details:
02/28/2023
"Cc unit time jumps around, not heating properly. Checked air flow, good. Unit ignitor not staying on. Will come on and go right back off less than 20 seconds. Checked sensors, good. Gas valves check good. Control not sensing and UI gave a F:02 UI Failure. W10252468 UI Console Assembly NLA, W10336131 UI NLA.."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV2
Near Berea, OH 44017
David R
Job Details:
02/28/2023
"Cc unit bake not working. Warming drawer misaligned, took out to see if brackets are broken, all parts good. Found wire connection to bake electrode halfway off, could of been from pans hitting it and knocking loose. Corrected. Adjusted electrode to make sure it is tight and close to bake burner, good. Tested unit. Bake is coming on, set to 400*. Cycling good. Also found 3 of the 4 burner caps were upside down, corrected, tested, good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Amherst, OH 44001
Gabriel P
Job Details:
02/28/2023
"Replace compressor and Check for any leaks like before and there was no leaks and follow each step of seal system,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Painesville, OH 44077
Joe O
Job Details:
02/28/2023
Cc: not dryingFound customer has plastic tub. Advised plastics will never dry correctly. Advised to run hot water at sink. Ran diagnostics test cycle. Heater is functioning. Op test ok
We serviced a
KENMORE REFRIGERATOR
Model 596.72003016
Near Mentor, OH 44060
Jason N
Job Details:
02/28/2023
"Cc unit freezer temperature reading 22 degrees and risingConfirmed freezer temps at 25 degrees, ff section reading 43. Pulled evaporator cover to check frost pattern. Found ice ball on cap tube, no frost pattern on evaporator. Unit has a refrigerant leak, will need sealed system repair. Quoted customer. Customer also wants deli drawer cover replaced due to crack in plastic. ; ordrng 1 W10507884 (Compressor) and 1 W11459354 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10827914 (Pan cover)"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Grafton, OH 44044
David R
Job Details:
02/28/2023
"Cc unit not heating. Turned on, let run for 30 seconds. No signs of heating turning on, no heat. Opened up unit, tested and found high limit thermostat broken apart, shorted the heater and some wire connections to heater/thermostat are burnt and broken. Will need heater assembly and harness. ; ordrng 1 DC97-14486A (Heating assembly) and 1 DC93-00822A (Harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Amherst, OH 44001
Gabriel P
Job Details:
02/28/2023
Gearcase leaking oil underneath ordering parts needed also agitator not coming out it might be seize ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10902814 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ashtabula, OH 44004
Dan H
Job Details:
02/28/2023
"Customer complaint that unit is not cooling properly, fresh food section temperature at 74 degrees, freezer section temperature at 74 degrees, compressor is not running, applied 130vac to compressor, compressor did not start, recovered refrigerant, installed compressor and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 68g of r600, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200 (), and 1 W10890099 (Lokring) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Ashtabula, OH 44004
Dan H
Job Details:
02/28/2023
"Installed new valve, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Madison, OH 44057
Dan H
Job Details:
02/28/2023
"Customer complaint of ice build up in freezer section , found evaporator frozen solid, defrost heater is working, unit needs new control and evaporator cleared ; ordrng 1 W11035836 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Painesville, OH 44077
Joe O
Job Details:
02/28/2023
Cc: not running cycleCustomer stated on normal cycle unit will not fill. Customer ran normal cycle. Unit started. Found no stored error codes. Ran auto test. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Painesville, OH 44077
Jason N
Job Details:
02/28/2023
"Cc unit not dispensing ice Ran ice dispense test, found ice is not dropping into chute. Pulled ice container and cleared jam in container. Reran ice dispense test, ice dispense good. Customer stated they have an extended warranty. They do not have any documentation showing unit is under warranty. Ran m/s for entitlement, no extended warranty showing. Advised customer they will need to call WP. ; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Cleveland, OH 44111
Manny
Job Details:
02/28/2023
"Steamed evap (40 mins) replaced heater assembly, opt test ok, advise customer to allow 24 hrs for temp to equalize. Opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Geneva, OH 44041
Dan H
Job Details:
02/28/2023
"Customer complaint that unit is not spinning, ran diagnostics found f8e1(long/no fill) and f7e1(basket speed fault) error codes , unit spins, found hot water valve turned off, turned on, started normal wash cycle, unit filled to normal water level and began washing, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model SR25F1W
Near Solon, OH 44139
Joe O
Job Details:
02/28/2023
"Cc: not cooling ff sectionFound evap fan under powered. Worn. Needs evap fan motor.Fan motor discontinued; ordrng 1 D7241412 (motor,evap fan(discontinued)),"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Hiram, OH 44234
Brian M
Job Details:
02/28/2023
Installed damper Ran test 3 OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model MVWX500XW0
Near Highland Heights, OH 44143
Jason N
Job Details:
02/28/2023
"Installed drive motor. Plugged in unit and motor tried to spin and then faulted. Stuck relay on control board. Most likely caused motor to act erratic. Will credit motor cost towards control board. Part is not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W10393448 (Ccu control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2LHAXMB10
Near Cleveland, OH 44128
Joe O
Job Details:
02/28/2023
Installed ice maker and filter housing. Customer stated unit shut off again. Stated the interior light was still on. Found dust build up on condenser. Advised it could cause compressor to over heat. Removed. Advised customer to monitor. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Bedford, OH 44146
Jason N
Job Details:
02/28/2023
"Cc unit makes a whistling noiseCustomer stated unit is making a whistling noise during spin cycle, but not all the time, 2 times since last service. Ran diagnostics, no codes stored. Ran auto test cycle, all functions passed, no abnormal noise heard. Ran normal cycle with clothing load. Let agitate for several minutes, then switched over to drain and spin. Unit spun out properly, no abnormal noise heard. Ran an additional drain and spin, still no abnormal noise. Unable to duplicate noise issue at this time."
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JB00
Near Mogadore, OH 44260
Brian M
Job Details:
02/28/2023
Customer showed pop took pic Cc light will not shut off Needs control relay stuck closed ; ordrng 1 W11552021 (Control)