Service History 104

We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Avon Lake, OH 44012
Gabriel P
Job Details: 06/18/2021
Ge washer it has correct amps call chad he said it may be the gfi switch on breaker
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Fairview Park, OH 44126
Corina B
Job Details: 06/18/2021
Replaced the wheels. Optest ok.
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Rocky River, OH 44116
Corina B
Job Details: 06/18/2021
CC that there is a ticking noise when running. Confirmed. Found a screw in the felt of the door. Optest ok.
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Strongsville, OH 44136
David R
Job Details: 06/18/2021
"Gas dryer, no gas hookup at Lowes. Tested components, igniter coming on, drum spinning, no noises. Unit test good. Inspected no damage. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Westlake, OH 44145
Marie V
Job Details: 06/18/2021
"Cc that the unit makes a Big Bang noise every 14 min but it hasnt done it in the pass 2 days. Ice maker was turned on but no water line hooked up to it, advice cust that that can get loud, tuned the ice maker off. Ran diag and tested, compressor, evapo fan , condenser fan and damper motor with cust she said that non of them sounds like the noise she was hearing. Advice cust to try to keep ice maker off if is not connected to water. Op test ok."
We serviced a
GE REFRIGERATOR
Model DFE28JMHCES
Near Ashtabula, OH 44004
Jeff M
Job Details: 06/18/2021
Installed the new part op tested good. Fan motor
We serviced a
GE WASHER
Model WDSR2120J8WW
Near Cleveland, OH 44109
Dan H
Job Details: 06/18/2021
"Customer complaint that unit is leaking, started normal wash cycle with load, unit filled and began washing, advanced to spin cycle, unit drained and spun, no leaks found, unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Seven Hills, OH 44131
Jason N
Job Details: 06/18/2021
"Cc unit not drainingConfirmed water in bottom on unit. Ran drain out, pump humming. Pulled drain pump, found glass stuck in impeller. Removed and retested, still not draining out. Pulled drain hose, separated, found another piece of glass blocking connection. Removed and retested. Good drain out. Op test good."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 06/18/2021
Customer show me a video of scraping sound and yes confirm it was the pulley grinding with shield ask customer what load he had in he said a clean cycle which is weird cause if it was a big side load I can see that happening but a clean washer cycle I dont know but ran calibration and auto test pass no grinding happening ; ordrng 1 W11409708 (Shield) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Columbia Station, OH 44028
David R
Job Details: 06/18/2021
"Replaced mullion rail. Tested. Had customer test. Good, op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Avon Lake, OH 44012
Marie V
Job Details: 06/18/2021
"Cust said that the water has been working good , also the line is 5/16 cant install valve kit pressure regulator. Also mullion is grey I ordered the white. Wrong part. Brought pert for return.; ordrng 1 WPW10311757 (Mullion)"
We serviced a
KENMORE WALL OVEN
Model 790.30529801
Near Willoughby, OH 44094
Joe O
Job Details: 06/18/2021
"Cc: not heatingFound igniter only pulling 2.6 amps. Needs oven igniter. Installed oven igniter. Ran test bake. Op test ok; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Mentor, OH 44060
Joe O
Job Details: 06/18/2021
"Cc: leakingFound water markings near rear vent. Ran quick test cycle. Ran normal cycle. Found service pointer for moisture near rear vent. Needs statorStator out of stock, office to reschedule; ordrng 1 W11354542 (Stator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44135
Marie V
Job Details: 06/18/2021
When arrive water was not theres will order valve. ; ordrng 1 W11043013 (Water valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44135
Marie V
Job Details: 06/18/2021
"Cc that the unit works fine but when run soak seems to not spin the clothes out, when cust opens the door theres still water in and it drains the water and then does not spin, cust set unit to drain and spin but does not works. Ran diag no error codes. Ran auto test pass. Check owners manual and it shows that soak does not spins the water out only drains. Told cust she said that she will do that but unit will not drain still. Set unit to drain and spin. Pass. Ask cust for some towels , got them wet and ran drain and spin. Op test ok. Unit is working as designed. Advise customer To use only one or 2 tablespoons of detergent and 6 to 7 bath towels equals a full load op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Cleveland Heights, OH 44118
Dan H
Job Details: 06/18/2021
"Installed new lid lock, op test good"
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Seven Hills, OH 44131
Jason N
Job Details: 06/18/2021
"Cc unit making loud noiseRan dryer op test, confirmed loud noise, sounds like blower wheel unbalanced. Replaced blower wheel using customer supplied pre Id part. Reran dryer op test for several minutes, no abnormal sounds heard, op test good."
We serviced a
KITCHENAID COOKTOP ELE
Model KCGS956ESS02
Near Lakewood, OH 44107
Corina B
Job Details: 06/18/2021
"Cust showed pop, sent pic. CC that there is a spark when using the cooktop and some burns are off others are on low. Turned the burners on low, after a few minutes the igniter clicked. Will need a new spark module and manifold. Parts are still under warranty. ; ordrng 1 WPW10475150 (Spark module) and 1 W10682075 (Manifold)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bay Village, OH 44140
Gabriel P
Job Details: 06/18/2021
"Found drain hose in the floor,not install properly,pick up drain hose higher,and unit start working as design also customer refuse to paid for service he said unit has one year warranty explain in my end it show a class c bought as is no warranty but he said he will fix that with whirlpool told him he will be bill if it cant get resolve"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Lakewood, OH 44107
Corina B
Job Details: 06/18/2021
"Cust showed pop, sent pic. CC that there is a fault code f2e1. Confirmed. Ran diag f2e1 stuck key. Will need a new ui and main control. ; ordrng 1 W11179310 (Control) and 1 W11086141 (Ui) and 1 W10801665 (Control)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW0
Near Columbia Station, OH 44028
David R
Job Details: 06/18/2021
"Tax exempt, paperwork already sent in. Cc F22 error, door latch. Following tech sheet to clear out and see what happens. Tried clearing out, came back. Will need new door latch. Ordering ; ordrng 1 WPW10375379 (Door latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Cleveland Heights, OH 44118
Dan H
Job Details: 06/18/2021
"Customer complaint that unit is not spinning properly, ran diagnostics found f7e1(basket speed fault) and f7e7(motor unable to reach target rpm) error codes, optical sensor tests good, suspension is good, unit will not spin or agitate, found pulley bolt fell out and pulley wore through shield until they melted together, found hub worn, unable to remove wash plate, unit needs new cam, shield, hub , and wash plate, customer does not want repair ; ordrng 1 W10902814 (Wash plate) and 1 W10721967 (Pulley) and 1 WPW10427633 (Shield) and 1 W10528947 (Hub), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS1
Near Cleveland, OH 44102
Corina B
Job Details: 06/18/2021
Replaced the panel. Optest ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Gates Mills, OH 44040
Dan H
Job Details: 06/18/2021
"Installed new control and user interface , unit is working at this exact moment in time"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Kent, OH 44240
Jason N
Job Details: 06/18/2021
"Installed drain pump and water level switch. Cleared codes. Ran auto test, all functions passed. Op test good."
We serviced a
KITCHENAID COOKTOP ELE
Model KICU569XBL00
Near Cleveland, OH 44102
Corina B
Job Details: 06/18/2021
Replaced the burners. Optest ng. Called t/l Bruce. Went over wiring. Took pictures and sent to whirlpool for review. ; saved tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Cleveland, OH 44102
Marie V
Job Details: 06/18/2021
"Cc that the unit is not drying dishes including plastic bowls. Unit has an 3 year extended warranty from Home Depot. Advice cust to call Home Depot and tell them to send the correct people for repair."
We serviced a
WHIRLPOOL KITCHEN
Model WDT970SAHZ0
Near Avon, OH 44011
Gabriel P
Job Details: 06/18/2021
"Ran diagnostics no errors ran test pass customer was not using rinse aid advise then to also spoke to teacher chad he said no vent dryers dry very well he gave few tips to customer,opt test ok everything else working as design"
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC
Near Lorain, OH 44053
David R
Job Details: 06/18/2021
"Unit is gas, no gas hook up at Lowes. Went through and tested all components on the heat circuit. Can see igniter glowing, no broken pieces"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Grafton, OH 44044
David R
Job Details: 06/18/2021
"Called customer. Talked, same issue. Ordering gasket out to be replaced. **schedule 2 hours. This is gasket that has to go behind the cabinet, harder to put on ; ordrng 1 WPW10460580 (Gasket) and 1 W10836785 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chardon, OH 44024
Dan H
Job Details: 06/18/2021
"Installed new water dispenser pad, arm , spring and switch, op test good"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KEBS209BSS00
Near Chagrin Falls, OH 44023
Jason N
Job Details: 06/18/2021
"Cc unit error messageCustomer states unit displayed message of remove meat probe and would not respond. Customer had to power cycle unit to remedy. Happened only once. Called wp techline, possible wire harness still shorting out. Completely disable by removing wires from control board p2 connector. If issue returns, most likely a control issue. Removed meat probe wires from p2 connector. Advised customer to monitor if issue returns will quote for new control board."
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Avon, OH 44011
Marie V
Job Details: 06/18/2021
"Cc that the unit will not agitate and it takes a long time to fill. Ran diag found error code of F8E1 long fill , F3E2 inlet water temp fault , F2E1 UI stuck button. Ran auto test, pass. Check cold valve, good check hot no water coming in, took hose off valve it has debris inside unit will need new water valve. Tilted unit to verify everything was good at the bottom of it. Found oil under machine unit will need gearcase and slider. Cust will call if she wants to continue with the repair. Only quoted cust for water valve. Labor for gear case is higher ; ordrng 1 W11455453 (Gearcase), used 1 W11165546 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near North Ridgeville, OH 44039
Marie V
Job Details: 06/18/2021
"Cc that the unit is loud when spinning. Confirmed. Spin basket by hand and noise comes from bearings. Tilted unit and Removed rotor, saw shaft whit some rust. Unit will need bearings kit. Cust will call back if she wants to continue with repair.; used 1 W10435302 (BEARING) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 06/18/2021
Replace heater found hose clogged with ice clear also fix door issue and water pressure
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near East Cleveland, OH 44112
Joe O
Job Details: 06/18/2021
Cc: light turns on but unit will not do anythingFound water turned off to unit. Turned water on. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Conneaut, OH 44030
Jeff M
Job Details: 06/18/2021
Installed the new part op tested good. Drain pump
We serviced a
WHIRLPOOL RANGE
Model GS470LEMQ
Near Cleveland Heights, OH 44121
Joe O
Job Details: 06/18/2021
Cc: oven not shutting offRan test bake. Canceled bake. Ran another test bake. Unit functioning as designed. Could not duplicate issue. Advised customer to monitor. Op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Lyndhurst, OH 44124
Joe O
Job Details: 06/18/2021
"Installed tracks, levers, and adjusters. Ran test cycle. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Mayfield Heights, OH 44124
Joe O
Job Details: 06/18/2021
"Cc: loud noise every 30 minsFound ice maker making slight grinding noise. Needs ice maker.Ice maker out of stock, office to reschedule; ordrng 1 W11284458 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Highland Heights, OH 44143
Joe O
Job Details: 06/18/2021
"Cc: not making iceFound ice maker error code e2(motor lost position). Ran harvest cycle. Needs ice maker; ordrng 1 WPW10764668 (ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Conneaut, OH 44030
Jeff M
Job Details: 06/18/2021
The unit was not hooked up. I plugged the unit in I unlocked the door. Every thing seems to be working correctly. I can copy the issue
We serviced a
SAMSUNG DRYER
Model DV42H5000EWA2
Near Orwell, OH 44076
Jeff M
Job Details: 06/18/2021
The units not turning on I found the fuse open needs a fuse; ordrng 1 DC47-00016A (Fuse) and 1 S
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Painesville, OH 44077
Jeff M
Job Details: 06/18/2021
Installed the new part op tested good. Manifold
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Eastlake, OH 44095
Jeff M
Job Details: 06/18/2021
The unit is on its Warmest setting. I partially blocked both air return calls from the frigid section. Unit should test good
We serviced a
MAYTAG DRYER
Model SDG4606AWW
Near Mentor, OH 44060
Jeff M
Job Details: 06/18/2021
Installed the new part op tested good. Rollers pulley and igniter
We serviced a
GE DISHWASHER
Model DDT595SGJ0WW
Near Chardon, OH 44024
Joe O
Job Details: 06/18/2021
"Cc: not starting, just beepingRan test cycle. Could not duplicate issue. Op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44102
Corina B
Job Details: 06/18/2021
Replaced the water valve and back panel. Optest ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Wellington, OH 44090
David R
Job Details: 06/18/2021
Replaced left door. Tested. All components working. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Madison, OH 44057
Dan H
Job Details: 06/18/2021
"Customer complaint that unit is not starting, confirmed, found 120vac to control, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11087226 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near Garrettsville, OH 44231
Jason N
Job Details: 06/18/2021
Installed main control and console. Ran auto test and calibration. Op test good.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near North Ridgeville, OH 44039
Marie V
Job Details: 06/18/2021
"Cc that the right front burner does not stop heating, and when you turn it on you can hear a click. Confirmed. Took back panel apart and found infinite switch shorted. Unit will need new infinite switch. Cust will put part himself. Do not schedule. ; ordrng 1 WP3149400 (Infinite switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Perry, OH 44081
Jeff M
Job Details: 06/18/2021
Cabinet needs to be re-ordered theres a dent I took a pic ; ordrng 1 W10677265 (Cabinet)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Brooklyn, OH 44144
Corina B
Job Details: 06/18/2021
CC that the unit is not working. Confirmed. Found the belt off the motor pulley. The pulley on the motor is broken off. Will need a motor and wheel. Office to reschedule ; ordrng 1 279787 (Motor) and 1 WP697772 (Wheel)
We serviced a
HOTPOINT DRYER
Model HTDX100GM2WW
Near Cleveland, OH 44109
Corina B
Job Details: 06/17/2021
CC that the unit is not heating. Confirmed. Found the igniter is open. Replaced the igniter from t/s. Optest ok. ; used 1 279311 (IGNITOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Perry, OH 44081
Jason N
Job Details: 06/17/2021
"Cc unit not respondingCustomer stated unit will not respond when plugged in, display blinks and no buttons will work. Confirmed, unit is unresponsive, display blinks 24 and all button inputs are met with a tone. Unsure if this is a main control software issue or UI issue. Will order both. Also found dispenser housing sitting crooked, found the support tab is broken off. Will order as well. ; ordrng 1 W11319991 (Console) and 1 W11322903 (Main control) and 1 W11465532 (Dispenser housing)"
We serviced a
AMANA REFRIGERATOR
Model AFI2538AES
Near Olmsted Township, OH 44138
David R
Job Details: 06/17/2021
"Cc unit not making ice. Dispenser working good, water is good, filter just replaced recently. Tested and icemaker getting 120. Motor just not advancing to cycle. Ordering icemaker assembly.; ordrng 1 W10583817 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44102
Corina B
Job Details: 06/17/2021
"CC that the clothes come out wet after one time of running. Checked the outlet, good. Started the dryer checked the vent clear. Will need a new thermostat. Cust wants to reschedule same day as washer; ordrng 1 WP3387134 (Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Brooklyn, OH 44144
David R
Job Details: 06/17/2021
"Ran entitlement, good. Customer only had paperwork of when paid unit off but date in entitlement. If need more information customer is trying to get POP sent over. Cc unit leaking when getting water from dispenser, leaking at bottom hinge. Took off kickplate and found water like not pushed all the way in. Corrected. Tested. Good. Op test ok."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Jefferson, OH 44047
Brian M
Job Details: 06/17/2021
Cc UI not working Ran diagnostics Found error f6e3 and f6e2 Needs UI and control ; ordrng 1 W11133029 (panel-cntl) and 1 W11133021 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Kent, OH 44240
Brian M
Job Details: 06/17/2021
Installed gearcase clutch slider and washplate Ran test cycles OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KUDL01ILBS3
Near Cleveland Heights, OH 44112
Jason N
Job Details: 06/17/2021
Cc unit upper rack unit rollers broken. Found broken upper rack transport wheel as well as one broken off and missing from rack. Upper rack sagging down. Unit needs 2 transport wheels. ; ordrng 2 WP8268743 (Transport wheel)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJV00
Near Ashtabula, OH 44004
Dan H
Job Details: 06/17/2021
"Customer complaint that unit is not cooling properly, freezer section temperature at 14 degrees, fresh food section temperature at 42 degrees , found system in a 20 vacuum, emptied system, nitrogen tested and purged, recharged , op test good"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Kent, OH 44240
Brian M
Job Details: 06/17/2021
Cc of nosie Found coil valves are buzzing Needs coils ; ordrng 1 WPW10328463 (coil-valve)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS1A
Near Painesville, OH 44077
Joe O
Job Details: 06/17/2021
"Cc: not making iceFound ice maker is receiving proper power, ice maker not cycling. Needs ice makerCustomer does not want to repair at this time ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG FREEZER UPRIGHT
Model MZF34X20DW04
Near Mentor, OH 44060
Joe O
Job Details: 06/17/2021
Cc: not sealingFound door warped. Needs doorOffice to reschedule; ordrng 1 W10746789 (dor-fmd)
We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near Avon, OH 44011
Gabriel P
Job Details: 06/17/2021
"Found pulley squeaking replace from t/s,opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Parma, OH 44134
David R
Job Details: 06/17/2021
"Cc unit FF not cooling. Found damper is working correctly but the evap fan is not running. Getting correct power. Will need Evap fan motor *** office to reschedule, place on cancelation list ; ordrng 1 WPW10464673 (Evap fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1RHMXKQ00
Near Cleveland, OH 44135
Marie V
Job Details: 06/17/2021
"Cc that the unit is making ice non stop. Confirmed, found arm for ice maker off place. Corrected issue. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Westlake, OH 44145
Marie V
Job Details: 06/17/2021
"Cc that the unit is not making ice. Took temps fresh food section was at 43* and freezer at 9* and ice bin was at 18* but fan was not running. Tried to cycle ice maker, it didnt work , it was trying to cycle but the arm just stays up it goes down and then it goes back up, ran diag check ice box fan good. Unit will need ice maker. Replace ice maker from T/S, tested . Op test ok also I heard diffuser having some trouble to open up, advice cust that that may go any time , told him that I will put that part on this job.; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Euclid, OH 44123
Dan H
Job Details: 06/17/2021
"Customer complaint that door pops open, confirmed, adjusted door strike, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Euclid, OH 44123
Dan H
Job Details: 06/17/2021
"Customer complaint that unit is not heating, confirmed, found thermal cut off open, installed thermal cut off kit, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
SAMSUNG DRYER
Model DV56H9100EG/A2
Near Westlake, OH 44145
Marie V
Job Details: 06/17/2021
"Cc that the unit started making a funny noise and it started smelling like something burning. Started unit it smells like something is burning, Took unit apart, check blower wheel , and heater, and all connections on unit, also checked the outside vent. Unit has foil vent, advice cust to replace with flexible metal or rigid metal because is a fire hazard. I put unit back together couldnt duplicate noise and smell starting to go away. Advice cust most likely some lint go to the heater and it burned off already. Unit is working as designed. Op test ok; ordrng 1 DC97-14486E (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDE400XW0
Near Westlake, OH 44145
Gabriel P
Job Details: 06/17/2021
"Customer had an electrician and told her there was 220 v when we checked last time there was not but diagnose it again and found thermal cutoff open replace from truck stock,opt test ok ; used 1 280148 (Cutoff tml), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Brooklyn, OH 44144
Gabriel P
Job Details: 06/17/2021
"Replace control,and steam ice,opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44111
Gabriel P
Job Details: 06/17/2021
"Found no error code and ran calibration and auto test pass ran manually test pass,cannot find issue with unit,is working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Mantua, OH 44255
Brian M
Job Details: 06/17/2021
Cc led under icemaker out Replaced led OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cleveland, OH 44109
Corina B
Job Details: 06/17/2021
"Cust showed pop, sent pic CC that the unit does not heat. Confirmed checked the power l1 to n 120 volts. L2 to n 120 volts. L1 to l2 0 volts. Will need an electrician."
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Garfield Heights, OH 44125
Corina B
Job Details: 06/17/2021
CC that the unit is broken. Confirmed. Found the tub ring and tub cracked. Will need a new tub and tub ring. Office to reschedule appointment advised cust to replace the plastic vent with a semi or rigid vent. ; ordrng 1 W10371566 (Tub) and 1 WPW10531289 (Tub ring)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Parma, OH 44134
David R
Job Details: 06/17/2021
"Replace main control, tested oven 350* and burners. Working correctly. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 06/17/2021
Cc unit not starting Found UI not responding Will need second tech Unit is in a tight spot with dryer on top ; schdld next appmnt for 7/1 THU !
We serviced a
MAYTAG WASHER
Model MHWE250XL00
Near Cleveland, OH 44106
Jason N
Job Details: 06/17/2021
"Cc unit codes during cycle, not finishing cycleRan diagnostics, found codes f6e1 for serial communication error(ACU to MCU), f9e1 for long drain, and LF for low flow. Ran auto cycle, all functions passed, drain out looks good, . Ran drain and spin test, lot of vibration in spin. Found movement in rear of basket, drive belt is half gone, pieces laying inside unit. Unit needs tub, basket and drive belt. Parts not showing in stock at Marcone, office to contact customer. ; ordrng 1 WPW10205253 (Basket) and 1 W11239040 (Rear tub) and 1 W10313497 (Front tub) and 1 WPW10260319 (Drive belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Cleveland Heights, OH 44106
Jason N
Job Details: 06/17/2021
"Cc unit front panel needs replaced due to damage Could not install front panel, new panel was damaged in shipping. Snapped pic. Reordering. Advised customer to inspect new panel upon arrival. Part not showing in stock at Marcone, office to contact customer for next service date. ; ordrng 1 W11416371 (Panel)"
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS2
Near Rocky River, OH 44116
Gabriel P
Job Details: 06/17/2021
"Found unit cavity damage cannot be fix also mag was broken inside like if unit was drop and cabinet on both side was bulk in took pictures,opt test ok ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MHWE450WW01
Near Euclid, OH 44119
Dan H
Job Details: 06/17/2021
"Customer complaint that power button is stuck, found power button broken, power button is part of control panel, control panel is no longer available ; ordrng 1 W10283496 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Euclid, OH 44132
Joe O
Job Details: 06/17/2021
"Cc: leaking from ice makerFound water valve stuck open. Needs water valve.Water valve out of stock. Office to reschedule; ordrng 1 W11043013 (valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID COOKTOP ELE
Model KCGS556ESS02
Near Seven Hills, OH 44131
David R
Job Details: 06/17/2021
Replaced all burners. Missing from when customer got unit. Tested. All 5 are good. Op test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF2
Near Cleveland, OH 44105
Corina B
Job Details: 06/17/2021
"CC that there is frost in the freezer. Confirmed. Found the evap fan not running. Checked the power at the control 11.89 dc volts. Will need a new evap fan. ; ordrng 1 809069201 (Evap fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Solon, OH 44139
Brian M
Job Details: 06/17/2021
Found noise to still be preset Upon diagnosing found diverter diffuser missing Needs diffuser 0; ordrng 1 W10903468 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Parma, OH 44130
Marie V
Job Details: 06/17/2021
"Cc that the ice maker box has a lot of frost and one time ice didnt want to come out , they had to clear all frost to get it to work. Tested door ice by putting 2 tablespoons of water, didnt holt it, ice door isnt shutting all the way causing warm air to to the ice maker and melt it, unit will need door ice. Put on LB part number for filter. Part isnt in stock advice cust that we will contact ; ordrng 1 W11423784 (Door ice)"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 06/17/2021
Found compressor throwing 11.51 amp and overheating ordering compressor and dryer ; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS
Near Richmond Heights, OH 44143
Dan H
Job Details: 06/17/2021
"Customer complaint that water filter is stuck, Removed filter, installed new filter , op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP340PAFW0
Near Lakewood, OH 44107
Corina B
Job Details: 06/17/2021
"CC that the water goes in but does not hear the pump running and never shuts off. Checked the power at the control to the pump and motor 0 volts. Will need a main control and possibly the pump and motor. ; ordrng 1 W10906429 (Control) and 1 W11025157 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bedford Heights, OH 44146
Jason N
Job Details: 06/17/2021
"Cc unit heating problemChecked all thermals, all checked good. Operation test good. Not issues found with unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bedford Heights, OH 44146
Jason N
Job Details: 06/17/2021
"Cc unit offbalance, making lot of noiseRan diagnostics, found code f7e7 for motor unable to reach target rpm. Ran auto test, all functions passed. Ran spin and drain test with large towels. Normal vibration for unit. Advised customer on load sizing and proper loading. If unit experiences offbalance situation, advised customer to pause unit and rearrange load. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MDE9316AYQ
Near Bedford, OH 44146
Jason N
Job Details: 06/17/2021
"Cc unit not heatingChecked power in to unit, good at 243v L to L. Checked all thermals, all checked good. Ran dryer op test, no power to element. Checked timer, found L wire connection on timer burnt, wire and terminal on timer damaged. Unit needs timer. Customer not repairing, estimate only ; ordrng 1 WP33001631 (Timer)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ4
Near Sheffield, OH 44054
Gabriel P
Job Details: 06/17/2021
"Found capacitor burning customer already bought new unit no point estimate she want to know what was causing the burn,customer will not repair,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Moreland Hills, OH 44022
Joe O
Job Details: 06/17/2021
"Cc: leaking, door not closing properlyNo floor damage at this time. Customer worried about potential floor damage. Found unit has low water pressure. Found when filling ice maker the water flows to the side of the ice mold. Customer has RO system. Advised customer whirlpool states not to use RO systems with whirlpool products for pressure issues. Needs door. Advised customer we will install parts when door arrives.Office to reschedule; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kirtland, OH 44094
Joe O
Job Details: 06/17/2021
"Cc: not completing cycle, not drainingCustomer stated detergent staining clothes, stated intermittently not finishing cycle. Customer also stated wont run with lid open(this is when it stains the clothing). Advised customer, lid has to be closed to run. Found no stored error codes. Ran auto test. Ran normal cycle. Ran drain and spin. Ran calibration. Unit functioning as designed. Op test ok"
We serviced a
KENMORE RANGE
Model 790.7433311
Near Parma, OH 44130
David R
Job Details: 06/17/2021
Cc bake not working. Found igniter discolored. Not getting correct amps. Usually t/s item but used all mine this week. Ordering. *** office to reschedule ; ordrng 1 12400035 (Igniter)