We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Columbia Station, OH 44028
David R
Job Details: 05/16/2022
"Replaced damper, ran diagnostics. Good. Op Test Ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near North Olmsted, OH 44070
David R
Job Details: 05/16/2022
Took pics and document with whirlpool. Suggested using putty in hole and foil tape to cover up whole with white cabinet paint if necessary. No physical part can be replaced. Customer maintenance going to put putty, silicone and tape down themselves. SVC already paid. ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Chagrin Falls, OH 44022
Corina B
Job Details: 05/16/2022
"CC that the unit is leaking. Confirmed. Found the drain hole, blocked with ice. S code S38253. Replaced the drain tube and steamed out the drain tube. Opt test ok ; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Bentleyville, OH 44022
Corina B
Job Details: 05/16/2022
"CC that the unit is not working. Confirmed. F7e1 no heat. Checked the power at the control 120 volts. Will need a pump and motor. Cust does not want to repair ; ordrng 1 WPW10671942 (Pump and motor) and 1 W10854221 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Garrettsville, OH 44231
Brian M
Job Details: 05/16/2022
"Cc the broiler element turns on as soon as its plugged in Found relay stuck closed Needs control ; ordrng 1 W11567368 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Windham, OH 44288
Brian M
Job Details: 05/16/2022
Replaced tube valve and icemaker Advised to watch
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
"Cc: error codesFound error codes f3e1(water level system error) f6e3(communication error acu to ui). Ran rapid wash to test pressure sensor, unit filled to proper levels. Needs control Advised customer with f6e3 error could potentially need ui as well. Customer does not want to repair at this time ; ordrng 1 W11029844 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
"Cc: not coolingFound temps in ff section at 45 degrees, freezer at 31 degrees. Pulled evap cover. Found ball of ice on cap tube. Needs compressor and evaporatorCustomer does not want to repair at this time ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cleveland, OH 44105
Manny
Job Details: 05/16/2022
"Cc unit locks as soon as cycle starts and doesnt unlocked until cycle is done, ran diagnostics no codes ran test cycle unit finished without any issues, unit is working as designed, explain to customer that this is normal operation for this unit, showed customer proper way for them to use their unit, and explained that if at any time they want to add more clothing to the washer they will need to pause the cycle and once unit stops it will unlock. Opt test ok
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS0
Near Cleveland, OH 44105
Manny
Job Details: 05/16/2022
"Arrived knocking on door no answer door is open call out to customer no answer try both numbers no answer, call office spoke to JY , she called customer customer answer said they are home, husband can to the door and apologize said he was in the back and didnt hear me. Cc that door wont stay close, found bottom interlock switch broken, replaced interlock, opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Royalton, OH 44133
Angel
Job Details: 05/16/2022
Cc that unit was not draining. Tested unit and it would not drain Removed unit from spot and took off drain pump and found a piece of glass blocking the impellers on the drain pump removed and replaced drain pump with new one also replaced the heater from service pointer tested unit for leaks and working and draining as should. Opt test ok.
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ00
Near Parma, OH 44134
Angel
Job Details: 05/16/2022
Cc that unit still not working arrived and it was still giving the same error code F1E4 tried what techline told MC last call and it would start working but after a couple of use it would start again. So I called techline to see what they wanted me to do from here I spoke with JR and explained issue and stated that the unit is not repairable and they will get in contact with the customer for any further steps.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Solon, OH 44139
Corina B
Job Details: 05/16/2022
"CC that the unit is not heating. Confirmed. Found the terminal wires are burnt. Replaced the cord, wires and terminal block. Opt test ok. ; used 1 279320 (BLOCK-TERM), and 1 PT500L (3 PRONG DRYER CORD) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.174623
Near Geneva, OH 44041
Dan H
Job Details: 05/16/2022
"Customer complaint that unit is dead, buttons on user interface are unresponsive, found control burned, main harness and user interface were also burned, unit needs new control, user interface, thermal fuse, and harness, control, user interface , and harness are no longer available ; ordrng 1 WP8542351 (Ui) and 1 8193762 (Thermal fuse) and 1 8539379 (Cntrl) and 1 8534932 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT605PFM0DS
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Installed new user interface, op test no good , unit needs new control; ordrng 1 WD21X25732 (Cntrl)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308ESS1
Near Avon, OH 44011
David R
Job Details: 05/16/2022
"Cc unit is not making ice, hasnt used unit in over a year. Customer pointed out broken drain pump. Ran diagnostics, compressor not working correctly. Gave estimate for sealed system repair plus drain pump. Customer paid SVC. Do not order parts. *** schedule for 4 job count if wants repair. ; ordrng 1 W11023835 (Cap) and 1 W11542868 (Drain pump) and 1 WPW10605286 (Compressor kit) and 2 W10843121 (Non dye drier)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Deerfield, OH 44411
Brian M
Job Details: 05/16/2022
Found cold valve to be packed with clay substance Replaced valve Ran auto test and calibration OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
Cc: doors not closing properlyAdjusted door. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Garfield Heights, OH 44128
Manny
Job Details: 05/16/2022
"Replaced outer glass door, no name plate delivered, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near Solon, OH 44139
Manny
Job Details: 05/16/2022
"Cc unit locks and unlocks nonstop, verified and latch is just clicking, unit need a new latch, replaced latch with TS# W10404050, ran test cycle opt test ok; used 1 W10404050 (LATCH) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Customer complaint that unit is not working and lid lock light just flashes, ran diagnostics found f2e1(stuck key) and f1e2(motor control fault) error codes , ran manual test cycle for high speed spin and heavy agitate, motor just hums , burning smell coming from motor , unit needs new motor and capacitor ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near North Olmsted, OH 44070
David R
Job Details: 05/16/2022
"Replaced FF Top LF led, all lights are good and FZ. Op Test Ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kent, OH 44240
Brian M
Job Details: 05/16/2022
Right part # wrongly packed Needs reorder ; ordrng 1 W10554251 (spin basket)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Euclid, OH 44117
Jason N
Job Details: 05/16/2022
"Cc unit not finishing cycle Plugged in unit, found stuck in final spin. Canceled cycle. Ran diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Started normal load then switched to drain and spin mode. All functions are normal at this time, no issue found with unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
"Cc: door not staying down, and rusted rackFound friction pads broken. Advised customer the rack is cosmetic and warranty only covers cosmetic for 30 days. Needs friction pads. Replaced friction pads. Op test ok Customer showed pop; used 2 8268961 () from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model EI32AR80QSC
Near Chagrin Falls, OH 44023
Corina B
Job Details: 05/16/2022
"CC that the unit is not cooling. Confirmed. Found a ball of ice on the evap. Will need a new evap ; ordrng 1 297414901 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Customer complaint that unit is not working, started normal wash cycle, lid locked, found water turned off to unit, turned on, unit filled and began washing, unit is operating as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brook Park, OH 44142
David R
Job Details: 05/16/2022
"Cc unit will get water but not fill. Found drain hose going directly to ground. Advised customer of height for drain pump. Can check owners manual if needed. Adjusted drain hose to proper height and drain into wash tub next to it. Ram casual cycle, showed customer unit is advancing in cycle. Op Test ok."
We serviced a
GE DISHWASHER
Model GDF620HSJ5SS
Near Kent, OH 44240
Brian M
Job Details: 05/16/2022
Cc no power Reset connections to ui Unit powered up Ran test cycle OP Test Ok Advised to watch
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Wickliffe, OH 44092
Jason N
Job Details: 05/16/2022
"Cc unit not dissolving soap well and now making a louder noise Found washplate free spinning, splines worn on washplate. Unit needs washplate replaced. ; ordrng 1 W10752283 (Washplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDI-21AD
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
"Cc: not washing! NoiseFound timer not resetting. Unit attempting to start mid cycle, with no water. Needs timer.Timer shows discontinued. ; ordrng 1 4163551 (timer(discontinued))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS05
Near Bay Village, OH 44140
Angel
Job Details: 05/16/2022
Replaced filter head and unit was still not dispensing water checked to see if any lines were kinked and they were good so took off main line from refrigerator and found that water was just dripping out so checked what valve they had and it was a quarter turn valve since customer really wanted her water to work i checked the line at the main valve and it was clogged cleaned it out reinstalled and unit started functioning as should. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Seven Hills, OH 44131
Manny
Job Details: 05/16/2022
"Cc the freezer gasket has a gap, verified and unit need gasket replaced, the gasket order is damaged, reordering gasket ; ordrng 1 W10407216 (gasket-fip)"
We serviced a
SAMSUNG DRYER
Model DV350AEW/XAA
Near North Royalton, OH 44133
David R
Job Details: 05/16/2022
"Cc unit not starting up. Power to unit, door lock is working, belt is good. When starting can hear motor stalling and not starting. Ordering motor assembly and ; ordrng 1 DC93-00634A (Dryer pulley) and 1 DC93-00101H (Motor assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Aurora, OH 44202
Brian M
Job Details: 05/16/2022
"Cc unit not powering on Found unit getting proper voltage but not lighting up Needs control ; ordrng 1 W11341628 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KCGS356ESS00
Near Aurora, OH 44202
Brian M
Job Details: 05/16/2022
"Checked gas pressure at 6.5 Called whirlpool Said pressure is fine to replace regulator, Replaced regulator still same issue Called whirlpool back, going for review"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Installed new control and lid lock, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near North Royalton, OH 44133
David R
Job Details: 05/16/2022
"Cc unit not making ice. Tested temps in both sections, good. Ran diagnostics, test 56, ice maker E2, lost home position. Ice maker getting power. Water entering icemaker. Ordering icemaker.** when returning, make sure to turn icemaker back on, ; ordrng 1 W11483245 (Icemaker)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Grafton, OH 44044
David R
Job Details: 05/16/2022
"Cc unit when starting a cycle, no water will enter unit, bottom washplate will just rotate and then shut its self off. Ran on normal cycle to tell, no water entered, washplate rotating for about 5 seconds then stops and tried that a couple times. Unplugged and plugged in, ran diagnostics, F7E5 shifter fault. Agitate is working but unit drive not engaging to go into spin. Followed tech sheet, test 3a drive system. At test 11, no continuity, says replace lower harness, slider is all binding. Will need gearcase, slider, lower harness. Gave estimate to customer. Customer paid SVC only. Customer wants to contact whirlpool first. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11409746 (Lower harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bay Village, OH 44140
Angel
Job Details: 05/16/2022
Steamed out ball of ice in freezer section reclaimed refrigerant and when i went to cut the lines on filter drier and on compressor to install the process tube unit had water dripping out unit is filled will moisture system contaminated texted BJ about issue and said to call techline called techline and spoke with Austin explained issue and said unit is not repairable and to have customer call consumers assistance at whirlpool with for further steps.
We serviced a
MAYTAG DRYER
Model MEDB850YW2
Near Olmsted Falls, OH 44138
Marie V
Job Details: 05/16/2022
Cabinet was damaged. Gp Took pics of damaged . Asked cust to verify cabinet when arrives. ; ordrng 1 W10223154 (Cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Fairport Harbor, OH 44077
Joe O
Job Details: 05/16/2022
"Cc: doors not aligned, squeaking door, dentFound lower hinge not greases. Greasesed lower hinge. Found dent in ff door. Needs ff door. Office to reschedule; ordrng 1 W11390070 (Ff Door)"
We serviced a
JENN-AIR RANGE
Model JEC0530ADB
Near Waite Hill, OH 44094
Jason N
Job Details: 05/16/2022
"Cc unit not respondingCustomer stated unit will not power on. Due to installation of wall oven below unit, had to pull wall oven to access cooktop. Advised customer I will have to charge labor for this. Checked breaker, not tripped or turned off. Checked connectors on controls, turned breaker on to unit to test for power. Unit powered up. Tested all burners for operation, all tested good. Advised customer this could be a control issue if unit stops responding. Control is NLA for unit."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Avon, OH 44011
Marie V
Job Details: 05/16/2022
Took cabine off and found its damaged. Took pics. The damage is in the two top corners of the cabinet. Office will contact once they have eta on the part. ; ordrng 1 W10677266 (Cabinet)
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/16/2022
Installed motor and wheelOP Test Ok
We serviced a
GE REFRIGERATOR
Model GSL25JFTFBS
Near Euclid, OH 44123
Corina B
Job Details: 05/16/2022
Replaced the defrost heater. Steamed out the evaporator. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Madison, OH 44057
Joe O
Job Details: 05/16/2022
Cc: long dry timesCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Found outside vent plugged with lint. Unit has good heat and air flow. Need vent cleaned.
We serviced a
GE REFRIGERATOR
Model STS15ABRFRWW
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Customer complaint that unit runs too much, Freezer section temperature at -15 degrees, fresh food section temperature at 41 degrees, compressor and condenser fan are running, evaporator fan is not running, evaporator fan is receiving 120vac , unit needs new evaporator fan motor ; ordrng 1 WR60X23584 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 10651139210
Near Willowick, OH 44095
Corina B
Job Details: 05/16/2022
Replaced the water line and valve. Advised cust to replace the Advised cust to replace the saddle valve with an inline valve and plastic waterline. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cleveland, OH 44130
Manny
Job Details: 05/16/2022
"Cc unit not washing, also stated that the top rack is falling, ran diagnostics and found code 1-2 for control software issues, ran diagnostics cycle unit stop half way and there was a lot of suds, unit will need main control and adjuster.; ordrng 1 W11305297 (cntrl-elec) and 1 W10712395 (adjuster) and 2 WPW10508950 (stop)s"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Conneaut, OH 44030
Joe O
Job Details: 05/16/2022
"Cc: pf error, wont start, not dispensing softenerFound outlet is not grounded. no stored error codes. Unit will not start. Ran diagnostics test cycle cycle. Needs water valve, and controlControl out of stock. Office to reschedule ; ordrng 1 W11316256 (valve) and 1 W11322901 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Mentor, OH 44060
Jason N
Job Details: 05/16/2022
"Installed burner head and cap. Flame is still slightly larger on right side. Called wp techline, Joel, if burner head and cap replaced, and no change, then this is considered normal operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Mentor, OH 44060
Jason N
Job Details: 05/16/2022
"Cc unit excessive vibration Ran diagnostics no codes stored. Ran auto test, all functions passed. Unit is level. Ran spin and drain test with 5 large wet towels. Unit spun out properly, normal vibration. Unit is working as designed. Advised customer to ensure load is evenly distributed in tub for spin cycle."
We serviced a
GE RANGE
Model JGB650EEF2ES
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Customer complaint that burners are not lighting, confirmed, found several igniters not arcing, igniters are good, unit needs new spark module ; ordrng 1 WB13X24741 (Spark module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Newbury Township, OH 44065
Brian M
Job Details: 05/16/2022
Installed ui and control OP Test Ok Advised to let cool for 72 hours ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE REFRIGERATOR
Model GSHS5KGXBCSS
Near Painesville, OH 44077
Corina B
Job Details: 05/16/2022
"CC that the unit is not keeping cold. Confirmed. Ff 55 Fz 0-20. Found the evap fan not running. Will need a new fan. ; ordrng 1 WR60X10307 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Fairview Park, OH 44126
Marie V
Job Details: 05/13/2022
"Replaced grill showed cust thats how unit is designed. She showed the manual picture of the unit that it covers the water line. I took pics of the complaint, also on the online pick it does not shows a water line. That it is on page 7 on the manual and on google, . Explain cust that thats how unit is designed. Op test ok"
We serviced a
KENMORE REFRIGERATOR
Model 253.6050561a
Near Ashtabula, OH 44004
Dan H
Job Details: 05/13/2022
"Customer complaint that unit is not cooling, freezer section temperature at -7 degrees , fresh food section temperature at 67 degrees, found evaporator fan not running, evaporator fan is receiving 120vac , unit needs new evaporator fan motor , customer does not want repair at this time ; ordrng 1 242077705 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Cleveland, OH 44113
Marie V
Job Details: 05/13/2022
Cc that the unit is not draining that it was on the first use , confirmed, unit was filled with water when arrived. Press cancel. Unit started draining. Ran diagnostics cycle, no error codes. Cycled let unit finish the cycle and took temps 136* . Op test ok rebooted unit and explain cust that unit is working good at this point. The only that can cause something like that is if something got stuck on the drain and it made its way out, also if the drain pump overheats could also cause that. I removed drain pump and it was clear . Advice cust to use unit since is working properly at this point. If problem persists, will need new drain pump."
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Jefferson, OH 44047
Dan H
Job Details: 05/13/2022
"Customer complaint of loud noise, found bearings worn, installed new bearings from customer stock, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Oberlin, OH 44074
David R
Job Details: 05/13/2022
"Same issue. Leaking out front, left side under fabric softener dispenser. Intermittently happening, no rhyme or reason and not always. Called techline, went over parts and repair already dont to unit. Techline documented and said they will be putting it up for review and either contact customer or tech by email for next steps. Giving file number to customer. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44108
Manny
Job Details: 05/13/2022
"Cc door not sealing properly, found Ff gasket with a small gap at the bottom, heated and expanded gasket, door sealing properly, opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF4
Near Mentor, OH 44060
Corina B
Job Details: 05/13/2022
"CC that the ice maker is not working. Confirmed. Held the on off button in, cycled then stopped. Will need a new ice maker. ; ordrng 1 5303918344 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WALL OVEN
Model 9113042993
Near Wickliffe, OH 44092
Corina B
Job Details: 05/13/2022
Replaced the igniter. Heated the oven. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Willowick, OH 44095
Corina B
Job Details: 05/13/2022
CC that the unit does not turn on. Confirmed. Ui is not responding. Cust had an ui panel from a previous repair. Replaced the ui. Opt test ok.
We serviced a
KITCHENAID MICROWAVE/OVEN C
Model n/a
Near Westlake, OH 44145
Angel
Job Details: 05/13/2022
"Arrived at home and it was one unit its a microwave oven combo called office and spoke to MP asked me to update unit on my end. Cc that microwave light not working verified and unit works perfectly but light not working will need light replaced. Ordering bulb. ; ordrng 1 W10886919 (Lmp basles), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Jason N
Job Details: 05/13/2022
"Cc unit freezer door sticking, not closing. No water from dispense Found lower drawer not installed correctly, binding on middle shelf not allowing freezer door to close all the way. Pulled drawers and cleared ice/frost from freezer. Reinstalled drawers. Checked water dispense from unit, very low water pressure. Checked water pressure at unit source connection. Very low pressure from source. Advised customer to have source valve replaced. Op test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rome, OH 44085
Dan H
Job Details: 05/13/2022
"Customer complaint that unit is not spinning, ran diagnostics found f8e1(long/no fill) and f7e5(shifter fault) error codes, unit spins, cold water flow is slow, found valve not opened completely, opened, started normal wash cycle, unit filled and began washing, unit is operating as designed"
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Painesville, OH 44077
Dan H
Job Details: 05/13/2022
"Installed new user interface, op test good"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Marie V
Job Details: 05/13/2022
Replaced control board. Tested unit on normal cycle. It started washing and draining properly as well. Op test okNo core for return
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Columbia Station, OH 44028
David R
Job Details: 05/13/2022
"Cc unit not heating, about 5 years old. Correct power coming into unit. Ran unit on high temp, no heat. Found open heater. Gave estimate for repair. Customer paying SVC only,. ; ordrng 1 DC97-14486D (Heater assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Strongsville, OH 44136
David R
Job Details: 05/13/2022
"Cc unit steam clean not working, water when putting on steam clean is still cold at end clean. Put 12oz water in bottom of cabinet, followed steam clean instructions. Sets yo 50 mins. Let run for 30 before checking and showing customer. Water at bottoms is hot. Used more so for light debris. Owners manual, will still have to scrub stains after. Unit steam clean working properly. Op Test Ok"
We serviced a
KITCHENAID WALL OVEN
Model KEBC207KBL0
Near Solon, OH 44139
Corina B
Job Details: 05/13/2022
Removed the door to clean. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Eastlake, OH 44095
Jason N
Job Details: 05/13/2022
"Cc unit lid not locking, strike is broken offConfirmed strike is broken off. Replaced strike using customer supplied pre Id part. Ran test cycle, lid locked properly. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Cleveland Heights, OH 44118
Manny
Job Details: 05/13/2022
"Cc unit too cold, found freezer frost up, the gasket its really hard and wont expand, unit will need a new Fz gasket replaced, gasket is out of stock office to contact customer with next service appointment when parts are available.; ordrng 1 WPW10355585 (gasket-fip)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 05/13/2022
"Replace ui,control ,slider and clutch ,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Painesville, OH 44077
Dan H
Job Details: 05/13/2022
"Customer complaint of clicking noise and black stuff under unit, found suspension worn out, unit needs new suspension rods; ordrng 1 W11130362 (Suspension)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Painesville, OH 44077
Dan H
Job Details: 05/13/2022
"Customer complaint the unit is not draining, confirmed, unable to remove unit from cabinets, customer to contact us when unit is removed ; O-emld tckt"
We serviced a
GE RANGE
Model ZDP366NP3SS
Near Beachwood, OH 44122
Jason N
Job Details: 05/13/2022
"Cc unit displayed F9 while doing a self clean cycle and burners continue to click when ignition happensF9 fault for door latch not reading closed. Customer stated door does latch during self clean when fault occurs. Unit needs latch assembly. Ran cooktop burner test, found several burners will continue to spark or try to reingnite when already lit. Unit needs spark module.; ordrng 1 WB13X27503 (Ignition module) and 1 WB02K10206 (Oven latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFH05
Near Cleveland Heights, OH 44121
Manny
Job Details: 05/13/2022
"Replaced FZ bulb and socket, opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG371LVQ1
Near Cleveland, OH 44105
Marie V
Job Details: 05/13/2022
"Cc that the knob broke and the burner did not shut off, they turned the gas off for unit. Confirmed, the valve is the one broken. Verify harness, harness is good. ; ordrng 1 WPW10170204 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Cleveland, OH 44105
Marie V
Job Details: 05/13/2022
"Took icebox off to replace heater. Found heater has burned the cabinet a little , took pics . Ordering. Ice box, facia heater. Ice box lid, ice maker and fill tube line. Will install new control and heater when all parts are in. ; ordrng 1 WPW10598013 (Cover) and 1 W10815476 (Tube water) and 1 W11242954 (Icemaker box) and 1 WPW10553630 (Heater facia) and 1 W11109572 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Strongsville, OH 44136
Marie V
Job Details: 05/13/2022
Replaced right hand side door. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Parma, OH 44134
David R
Job Details: 05/13/2022
"Water valve not needed. Cc unit concerns of water level. Let customer know different levels will put different amount of waters in. Depending on cycle and load size water will not be seen. Customer to not overload unit. That can cause clothes to not clean or not wash correctly. Advised to read owners manual. Clothes can sometimes float above water level until water level is met, advised to not overload machine. Ran with load inside bulky items, heavy duty option on max fill. Unit got to the max amount of water of filling. Clothes are under water while washing. Unit is working correctly and properly. *** Cust wants another tech to come out and reassess unit. ; schdld next appmnt for 5/20 FRI !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Strongsville, OH 44136
Marie V
Job Details: 05/13/2022
"Replaced tube feed and front panel, also took pics of the other door that was damaged.op test ok"
We serviced a
MAYTAG DRYER
Model MGD6630HC2
Near Auburn Township, OH 44023
Corina B
Job Details: 05/13/2022
"CC that there is steam on the control and clothes come out wet. Confirmed. Checked the outside vent, no airflow. Found the vent smashed at the wall. Pulled dryer out, good airflow. Opt test ok"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NS0A
Near Lakewood, OH 44107
Angel
Job Details: 05/13/2022
"Cc that unit is not draining. Verified and found that the latch is working properly customer has to slam door to get unit to start got door to close and drain pump started working and draining ran a rinse cycle to see if it would finish the whole cycle which it runs for about 10mins and it didnt drain the water so i took out the hose from the sink drain to let the unit drain water into a bucket and did it perfectly twice. So i stock a screw driver in sink drain to see if something was jamming it and hooked it back up and i tried draining it twice and it did perfectly so Im not sure if there was something stuck there preventing it from draining. Asked customer to monitor it for now if not they will need the drain pump because it might be overheating replaced. Opt test ok.; ordrng 1 A00126401 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MGS5770ADB
Near Shaker Heights, OH 44120
Gabriel P
Job Details: 05/13/2022
"Found bake ignitor weak and burners sometimes light and sometimes dont giving estimate ; ordrng 1 74007498 (Ignitor) and 1 WP3403F088-00 (Cap burner), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE COOKTOP GAS
Model ZGU385NSM2SS
Near Chagrin Falls, OH 44023
Corina B
Job Details: 05/13/2022
Replaced the harness. Opt test ok
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Cleveland, OH 44135
Angel
Job Details: 05/13/2022
Cc that unit was smelling like something burning when on high. I verified the power cord on back and it was good i ran unit on high and went outside and the vent is good its a straight shot out the hose about 3 feet long and it was cleared up. Ran unit for about 20 minutes with a wet towel which thats when the customer stated it happened and no burning smell at all. I can not duplicate the issue. Called safety spoke with David and explained issue and that i could not duplicate any issue of a burning smell.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Parma, OH 44129
Angel
Job Details: 05/13/2022
Cc of a loud humming noise and he played a video for me of the sound. From listening to the video it sounded like the fan looked inside freezer and it seemed like the door was propped open and causing frost and frost build up by fan took apart freezer and took off evaporator cover cleared out all ice and it had to be door opened because evaporator was not buildup with frost it was good. Steamed out all ice by fan and bins steamed out seal and explained to customer to make sure door is properly closed to avoid issue again.nopt test ok.
We serviced a
GE DISHWASHER
Model CDT845P4N2W2
Near Beachwood, OH 44122
Jason N
Job Details: 05/13/2022
"Could not install drain pump. Drain pump sent out does not fit this unit. Double checked part number, part number is correct on parts lookup and label on box, but part in box in incorrect. Reordering drain pump. ; ordrng 1 WD19X25461 (Drain pump)"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Chesterland, OH 44026
Corina B
Job Details: 05/13/2022
Replaced the pump and hinge cover. Opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB6701AWB1
Near Westlake, OH 44145
Angel
Job Details: 05/13/2022
Cc that unit is not draining. Started dishwasher up and let it fill with water cancelled and unit drained tried it about 4 times and unit drained every time. Explained to customer that unit is draining for that it couldve been when i disassembled the cover inside to check if anything was clogging the hole and i used a screw driver to see clear it out i probably drain whatever was stuck or drain pump is overheating. Explained to customer that they can either pay service call and monitor it for the 30 days they have for service and if it happens again they will need the drain pump because its most likely overheating checked for drain pump to give an estimate and its discontinued. Customer paid service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Chagrin Falls, OH 44023
Jason N
Job Details: 05/13/2022
"Cc unit not coolingFound both sections at room temperature, compressor is not running. Checked power into start device, good at 123v. Replaced start device, compressor kicked on for 10 seconds then kicked back off on overload. Compressor sounded really rough while running. Unit will need compressor replaced. ; ordrng 1 W10233961 (Compressor)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near Cleveland Heights, OH 44118
Manny
Job Details: 05/13/2022
"Cc unit leaking from the water line and dripping in the basement, found pinhole cover with duck tape on back of the unit , cut line and used John guess connector 1/4 to 1/4 WP2198677 from T/S, opt test ok; used 1 WP2198677 (CONNECTOR 1/4'to1/4' John Gu) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Euclid, OH 44123
Manny
Job Details: 05/13/2022
"Cc unit not cooling, heard compressor rattling as soon as I pull the unit out, compressor is noisy and rattling any time it starts and gets louder as its about to shut off, and its pulling 9.42 amps when attempting to load, unit will need a seal system repair, informed customer that the unit needs a seal system repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Richmond Heights, OH 44143
Manny
Job Details: 05/13/2022
"Cc freezer light is off and Ff lights is flashing, replaced both module S opt test ok"
We serviced a
AMANA RANGE
Model AGR5835QDW
Near Mayfield, OH 44143
Manny
Job Details: 05/13/2022
"Cc FR burner not lighting properly, cleared orifice opt test ok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Willoughby, OH 44094
Corina B
Job Details: 05/13/2022
"CC that there is a noise when is starts. Confirmed. Found the blower wheel chewed. Looking Ike the vent is hitting the wheel. Will need a new housing, wheel and motor. ; ordrng 1 WP8577230 (Housing) and 1 WP694089 (Wheel) and 1 279827 (Motor)"