We serviced a
KENMORE REFRIGERATOR
Model 106.6215911
Near Brooklyn Heights, OH 44131
Gabriel P
Job Details: 04/25/2022
"Steam again and unclog drip pan tube if it continues to get clog then is not repairable cause something must of fall in the hole have way in the cabinet of fridge cause when I unclogged it it shouldnt get clog right away it just not possible also show customer my work and she saw it was clear and unclogged,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Avon Lake, OH 44012
Manny
Job Details: 04/25/2022
"Cc unit not spinning the clothes, found a load of sheets in the unit but wasnt distributed properly, ran diagnostics and found error F0E9 for off balance pause, cleared error and ran test cycle, no issues, ran the sheets on drain and spin, unit is working as designed. Advise customer to make sure the clothing are distributed evenly around the basket to avoid off balance load. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS5
Near Seven Hills, OH 44131
Corina B
Job Details: 04/25/2022
"CC that the front left burner flame is half on and half off on a simmer. Confirmed. Found the burner head closed half away around. Will need a new burner head. Cust can install. Adjusted the flames to a simmer. Opt test ok ; ordrng 1 W11367105 (Burner head), O-SMS tckt"
We serviced a
GE REFRIGERATOR
Model PYE22KSKBSS
Near Mentor, OH 44060
Joe O
Job Details: 04/25/2022
"Cc: filter will not seat correctlyFound old filter tab broken. Removed filter. Filter slid right back in. Customers instructions stated to turn, filters do not need turned. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Euclid, OH 44117
Jason N
Job Details: 04/25/2022
"Cc unit stuck on washing cycleCustomer stated they were cleaning out tub/agitator then unit wouldnt start/stop cycle, stuck in wash. Canceled cycle. Ran diagnostics, found code f8e3 for overflow condition. Ran auto test and calibration. All functions passed. Asked customer if they were pouring water into unit while they were cleaning it out, they stated they were. Unit registered overflow condition and was stuck in cycle. Unit is working as designed at this time. Op test good."
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Ashtabula, OH 44004
Dan H
Job Details: 04/25/2022
"Customer complaint that unit is not completing cycles, ran diagnostics found f8e3(overflow condition), f7e5(shifter fault ), and f0e2(oversuds) error codes , unit shifts from agitate to spin and back, started normal wash cycle, unit filled to normal water level and began washing, unable to duplicate the problem , unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JSC24C8EAM00
Near North Royalton, OH 44133
Marie V
Job Details: 04/25/2022
"Replaced evaporator and filter drier. Filled unit back up, op test no good. Called BJ unit had a moisture restriction. Corrected issue. Set to vacc 30. Filled with r134a 5.2oz. Op test okAdvice cust to allow 24 hours to reach normal temps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44109
Gabriel P
Job Details: 04/25/2022
"Replace motor ice,opt test ok"
We serviced a
FRIGIDAIRE OTR MICROWAVE
Model LFMV1846VF
Near Avon, OH 44011
Angel
Job Details: 04/25/2022
Cc that unit was missing a bracket. Verified and found that unit was missing the t nut with bracket opened up unit and found the bracket and was good just needed to be installed replaced bracket. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Garrettsville, OH 44231
Brian M
Job Details: 04/25/2022
Customer did not receive part Needs reorder Inspected found timer not stopping Part not in stock ; ordrng 1 W11596043 (Timer)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Parma Heights, OH 44130
Corina B
Job Details: 04/25/2022
"CC that the unit does not finish a load, and does not start. Ran diag F7E5 SHIFTER FAULT. Found a wire broken at the shifter. Will need a new harness and cam.; ordrng 1 W11448788 (Harness) and 1 W10721967 (Cam)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Euclid, OH 44117
Jason N
Job Details: 04/25/2022
Installed new door. Tested all dispense functions. All tested good. Customer satisfied with appearance. Op test good.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Conneaut, OH 44030
Dan H
Job Details: 04/25/2022
"Customer complaint of squealing noise, confirmed, found belt squealing, installed new belt, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Columbia Station, OH 44028
Marie V
Job Details: 04/25/2022
"Cc that the unit was leaking from de dispenser and the ice was melting . Too. Temps -3* on freezer and 39* fresh food section. Do not feel any air coming in from duct for ice maker. Verify at freezer , is clear, ran diag step 120. Ice maker is getting proper voltage ice maker is not operating. Unit will need new ice maker. ; ordrng 1 W11557001 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Westlake, OH 44145
Gabriel P
Job Details: 04/25/2022
"Customer complaint that grease is getting between door advise her ,that will happen is normal and to try to be careful to not spill anything on door,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Painesville, OH 44077
Joe O
Job Details: 04/25/2022
Installed suspension rods. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Andover, OH 44003
Brian M
Job Details: 04/25/2022
Cc unit not selecting Found no issues with ui customer not able to push buttons hard enough to make selections OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Jefferson, OH 44047
Brian M
Job Details: 04/25/2022
Cc pre soak not working Found not plugged in Plugged in harness OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Lakewood, OH 44107
Corina B
Job Details: 04/25/2022
"CC that the clothes are still wet, cold water on hot. Ran diag F0e2 OVER SUDS CONDITION DETECTED,. Checked the hot and cold correct. Started a cycle with towels. Towels are damp. Advised cust to use 1-2 tablespoons of he detergent. Opt test ok"
We serviced a
GE DISHWASHER
Model GDF620HGJ5WW
Near Madison, OH 44057
Dan H
Job Details: 04/25/2022
"Customer complaint that control panel is not powering up, confirmed, found led flashing 7 times indicating csm trip, reset control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Wellington, OH 44090
Marie V
Job Details: 04/25/2022
Cc that the freezer light is not working. Confirmed. Replaced light. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near North Olmsted, OH 44070
Manny
Job Details: 04/25/2022
"Cc unit not cooling, stated could be compressor since it wasnt installed, checked for leaks no leaks compressor is seized up and really hot, Recover refrigerant, replaced compressor, placed in a 29in vacuum and holding for 15 minutes, charged with 5.75oz of R134a pressure holding at 1 psi, good frost pattern on evap, in-unit is cooling, opt test ok. Advise customer to allow 24 to 48 hours for temps to equalize."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Madison, OH 44057
Joe O
Job Details: 04/25/2022
"Cc: noiseFound everything running at arrival. Temps in ff section at 37 degrees, freezer at 4 degrees. Customer showed sound clip of noise(sounded like refrigerant running through cap tube). Called whirlpool tech line spoke with Robert. Advised of noise complaint. Advised what the Audio clip sounded like. Heard the noise while on the phone with Techline. Noise is definitely refrigerant running through the lines. He stated as long as unit is cooling and everything is functioning, This is a normal sound with no fix. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Chardon, OH 44024
Jason N
Job Details: 04/25/2022
"Cc unit not starting cyclesRan diagnostics, found codes f51 for motor rps failure, f41 for motor rod thermistor open or shorted, and f70 for overloaded. Customer stated they ran a load of pillows and rugs when issue originated. Found basket stuck in place, able to free by hand spinning. Ran auto test, all functions passed, no faults. Rps sensor test good. Advised customer to continue to use unit as normal, but to be wary of items that may cause overload/off balance situations."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jefferson, OH 44047
Brian M
Job Details: 04/25/2022
"Cc of leak at door Found foam in left corner to be damp Ran test cycle, right at center unit leaks after it fill comes right over lip Advised on replacing motor and arm Not in stock to office to schedule ; ordrng 1 WPW10491331 (spray arm) and 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Avon, OH 44011
Angel
Job Details: 04/25/2022
Cc that unit was not cooling still. Used nitrogen to find leak and found a leak on the lock ring fitting from the condenser line going into the cabinet. Tried replacing lock ring but was leaking as well so now the line was to short to install a lock ring fitting called tech line and spoke with Ed and explained issue had me send a picture of line that was too short unit not repairable, used 1 W10896689 (Coupler) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Westlake, OH 44145
Angel
Job Details: 04/25/2022
Cc that unit is not draining. Verified and unit is draining but real slow took out unit to inspect drain pump and was good but still replaced incase of intermittent issue also verified drain hose and looked good. Put unit drain with new drain pump it was still draining slow took out drawers from where the drain hose passes through and found it has a copper connection and it was in a loop fixed it and put it to be a straight shot to sink tested and unit started draining as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Westlake, OH 44145
Angel
Job Details: 04/25/2022
Replaced inlet valve tested unit. Opt test ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elyria, OH 44035
Gabriel P
Job Details: 04/22/2022
Found no issue with unit unit but she had flex vent advise her to change it cause is a fire hazard
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Lorain, OH 44053
Gabriel P
Job Details: 04/22/2022
"Found two error over suds and off balance clear error ran some towel for prove to customer,it pass,opt test ok"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Avon, OH 44011
Gabriel P
Job Details: 04/22/2022
"Customer said unit was not heating and he did not know how to recalibrate explain how to recalibrate but found it on -10 f he doesnt understand how it was set like that but correct issue preheated oven to 350 degrees and it reach temp,working as design"
We serviced a
GE FREEZER
Model GSHS6HGDBCSS
Near Madison, OH 44057
Dan H
Job Details: 04/22/2022
"Customer complaint of water leaking in freezer section, ice maker turned off, turned ice maker on , ice maker cycled and filled, no leaks observed, fresh food section temperature at 41 degrees, freezer section temperature at 3 degrees, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Solon, OH 44139
Corina B
Job Details: 04/22/2022
"CC that there is water staying in the fabric softener and water sometimes on the floor. Service pointer to reschedule the dispenser. The fabric softener is holding water. Cleaned the fabric softener dispenser out, good. Will need new dispenser. Cust is calling whirlpool ; ordrng 1 W11290602 (Dispenser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DRYER
Model DRSR483GG7WW
Near Madison, OH 44057
Dan H
Job Details: 04/22/2022
"Customer complaint of loud noise, confirmed , Found idler pulley broken , unit needs new idler pulley; ordrng 1 WE12X83 (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lorain, OH 44052
Angel
Job Details: 04/22/2022
"Cc that the basket is loose. Verified suspension, checked basket to see if it was loose and put it into a high spin and unit functioned as should also did not have any error codes can not find a issue with unit. Opt test ok."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Painesville, OH 44077
Joe O
Job Details: 04/22/2022
"Cc: upper oven too hot, lower oven too coldRan test bake both ovens. Upper oven was calibrated 25 degrees over. Found upper oven 15 degrees hotter then set point. Re calibrated upper oven down 15 degrees. Lower oven averaging 355 degrees. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chesterland, OH 44026
Joe O
Job Details: 04/22/2022
"Cc: scratches on interior basket, noiseFound a scuff mark on the inside of basket. Ran test cycle. No abnormal noises. Advised customer the noises are normal. Needs basketBasket out of stock. Office to rescheduleEntitlement shows goods issue date; ordrng 1 W11513243 (Basket)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Ravenna, OH 44266
Jason N
Job Details: 04/22/2022
"Cc unit making metallic clanking noise during rinse and spin cycleRan auto test, found noise coming from drain pump, object is clanking around inside impeller. Pulled drain pump, found 2 small metal tags. Removed and retested, no abnormal sounds heard. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Solon, OH 44139
Corina B
Job Details: 04/22/2022
CC that there is a loud noise when running. Confirmed. The pump and motor is noisy. Called T/l TJ pump and motor. Office will need to reschedule ; ordrng 1 W11416362 (Pump and motor)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mayfield Heights, OH 44124
Joe O
Job Details: 04/22/2022
Cc: not filling properlyCustomer stated low water levels. Advised customer on pressure system. Found error codes f8e3(overflow conditions). Customer was adding water to unit by lifting and lowering lid. Advised customer doing so can cause issues as unit is designed to work with low water levels. Ran test cycle. Found unit has failed actuator. Replaced actuator. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG DRYER
Model MEDE300VW1
Near Avon, OH 44011
Angel
Job Details: 04/22/2022
"Cc that unit is screeching. Confirmed ran unit and after a couple of minutes it started screeching will need pulley replaced. Replaced rollers, pulley and belt tested unit. Opt test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089WES6
Near Avon Lake, OH 44012
Angel
Job Details: 04/22/2022
"Cc that unit was not dispensing and the screen went blank but it only happened once and it started working fine again. Explained to her that when these displays go crazy or blank its the main control board. Gave her an estimate but stated she will leave like that for now and monitor if anything she will call back to get it replaced. Opt test ok.; ordrng 1 WPW10312695 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Cleveland, OH 44108
Manny
Job Details: 04/22/2022
"Cc door seal coming off the door, replaced door seal, opt test ok."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Euclid, OH 44123
Joe O
Job Details: 04/22/2022
Installed door and hinge pin. Op test ok
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Perry, OH 44081
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is not beeping when user interface is woke up, found cycle signal turned off, turned on, user interface beeps, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mentor, OH 44060
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is taking a long time to dry, started normal dry cycle, unit heated, found vent filled with water, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KUDI01TJBL1
Near East Cleveland, OH 44112
Manny
Job Details: 04/22/2022
"Cc dishwasher not draining, stated she removed a piece of glass from the unit but not sure if that will affect unit from draining properly, set unit to drain pump is working properly but not water being drain, removed drain hose from disposal and found drain plug in dispenser was never removed, removed plug reconnected hose and set unit to drain, unit is draining properly, advise customer to use either afresh or white vinegar and un a clean cycle to get rid of the stagnant water smell. Opt test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WAS
Model MVWB725BW0
Near Ravenna, OH 44266
Jason N
Job Details: 04/22/2022
"Pulled basket, checked for any signs of obstruction or rubbing. Replaced bearing/shaft using pre Id kit and rotor. Ran manual spin test and then spin test with 4 large wet towels. Did not hear any abnormal squealing or squeaking. During tests. Advised customer to monitor. Op test good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Painesville, OH 44077
Dan H
Job Details: 04/22/2022
"Installed new suspension, op test good"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Painesville, OH 44077
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is washing dishes , started normal wash cycle, unit filled , wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly , customer does not want repair; ordrng 1 W10888591 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near East Cleveland, OH 44112
Manny
Job Details: 04/22/2022
"Cc unit not spinning acts as if it was going to spin, ran diagnostics and found code F7E5 for shifter fault and F7E6 for motor fault, replaced shifter ran test cycle and calibration, opt test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Lyndhurst, OH 44124
Manny
Job Details: 04/22/2022
"Cc unit was rocking all over the place and a loud metal on metal noise, stated that she also have lots of questions about to use her washer properly, ran diagnostics found code F0E5 for off balance load, cleared code and ran test cycle unit finished without any issues, leveled the unit properly and ran calibration, op test ok, answered all customer questions and advise on what cycle are best for the different types of load."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Columbia Station, OH 44028
Marie V
Job Details: 04/22/2022
"Ran diag found error code F7E5 shifter fault. Tilted unit found gearcase leaking. Will need new gearcase , agitator and rotor. Will return, control board and harness. 2 parts shows not in stock. Office will contact once they have eta on the parts. ; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10915701 (Rotor)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Broadview Heights, OH 44147
Marie V
Job Details: 04/22/2022
"Cc that the glass door broke. Confirmed. Replaced glass door, cleaned up the drawer as well and the floor. Still told cust to please cleaned up after me just to make sure. Op test ok"
We serviced a
ELECTROLUX RANGE
Model EW36G055G52
Near Pepper Pike, OH 44124
Manny
Job Details: 04/22/2022
"Cc burner not lighting, removed burner cap and noticed that something had spill over burner in the past, clean up burner and lights normally, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Mentor, OH 44060
Joe O
Job Details: 04/22/2022
"Cc: not making iceFound temps in ff section at 36 degrees, freezer at 1 degree. Ice maker compartment at 9 degrees. Found ice maker error code e2(ice make lost position. No obstructions in ice maker. Needs ice maker. ; ordrng 1 W11483245 (Ice maker)"
We serviced a
WHIRLPOOL WALL OVEN
Model JMW9530DAS
Near Ravenna, OH 44266
Jason N
Job Details: 04/22/2022
"Installed main control. Ran bake test to 300. Unit preaheated properly and cycled. Did not install temperature sensor, retrieved for return. Customer will need credit for unused part. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Mentor-on-the-Lake, OH 44060
Joe O
Job Details: 04/22/2022
"Cc: not spinningFound error codes f0e5(off balance). Ran manual spin. Found basket not engaging. Found hub stripped. Attempted to remove wash plate. Washplate will not break free. Needs wash plate and hub; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model PSF26MGWAWW
Near Mentor, OH 44060
Joe O
Job Details: 04/22/2022
"Cc: not cooling properlyFound temps at -12 degrees, ff section at 38 degrees. Customer had digital thermostat is unit. With nothing in unit temps fluctuating between -22 and 51 degrees. Found ff fans not functioning. Cus pointed out a broken door switch. Needs ff damper assembly, express chill fan, and door switch. Customer does not want to repair at this time; ordrng 1 WR23X23343 (ref door switch) and 1 WR49X10091 (refrigerator damper) and 1 WR17X13035 (qc fan & harness asm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Cleveland, OH 44114
Corina B
Job Details: 04/22/2022
"Recovered refrigerant, replaced evap.and drier, pulled 28vac w/ pump, watched, good, charged 5.3 oz r134a, unit cooling, pressures good, op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Mentor, OH 44060
Joe O
Job Details: 04/22/2022
"Cc: error codes, not spinningFound error codes f7e7(motor unable to reach target rpm), f0e2(over suds). Ran diagnostics test cycle. Ran drain and spin. Ran diagnostics spin cycle. Unit entered high speed spin then threw f7e7 error. Needs control, belt, and actuator; ordrng 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11543998 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY09
Near Lyndhurst, OH 44124
Corina B
Job Details: 04/22/2022
"CC that the unit is not cooling. Unit was unplugged and in the middle of the kitchen when arriving. Checked the compressor 1 amp when running. Fans are running. Let run for 15 minutes. No frost pattern on the evaporator. Will need a new evaporator and drier. Cust does not want to repair ; ordrng 1 W11459354 (Evaporator) and 2 WPW10143759 (Drier)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Painesville, OH 44077
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is leaking, confirmed, found a hole in drain hose, unit needs new drain hose; ordrng 1 8269144A (Hose), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Cleveland, OH 44105
Marie V
Job Details: 04/22/2022
Cc that the freezer has lost of frost and that fresh food section is not cooling. Took temps -3* in freezer and 50*fresh food . Found drain clogged. Defrosted ice from the drain and found a piece of foam that was inside . Removed and dropped some water down . Pass. Op test ok. Set unit to recommended.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Mogadore, OH 44260
Jason N
Job Details: 04/22/2022
Cc unit center piece for upper rack arms fell off and melted. Found port gasket on middle spray arm manifold had come off and fell onto heater element. Advised customer the entire manifold will need replaced. Ordering part.; ordrng 1 WPW10340542 (Manifold)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW08
Near Painesville, OH 44077
Dan H
Job Details: 04/22/2022
"Customer complaint that water dispenser button gets stuck on, confirmed, installed new dispenser separator, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB1
Near Warrensville Heights, OH 44122
Manny
Job Details: 04/22/2022
"Cc cooktop on indicator light is staying on even if burner are off, verify and light is on cooktop top is cold, checked power and proper power coming in remove back cover and check voltage to indicator light and has 120V with all infinite switches on the off position, spoke to BJ he stated that happens when an infinite switch contacts are shorted closed, he advise disconnecting the P connector from infinite switch one at the time to see which one is shorted, Right front infinite switch needs to be replaced. Part is out of stock, office to contact customer with next service appointment when parts is available.; ordrng 1 WP3149400 (element,surf.rf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ER2CHMXPL06
Near Westlake, OH 44145
Gabriel P
Job Details: 04/22/2022
"Found drip pan clogged had to steam all ice and unclogged it ,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW500DW1
Near Cleveland, OH 44128
Marie V
Job Details: 04/22/2022
"Cc that the unit will not operate that the unit makes a noise and last cycle was sheets. Plugged in unit it was on float mode. Ran diag found error code F0E5 off balance load. Delete error and ran auto test, pass. Explain cust why unit entered float mode and what to do when that happens. Unit is working as designed. Op test ok"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Kent, OH 44240
Jason N
Job Details: 04/22/2022
Cc unit frosting inside cabinet Found several large gaps in door gasket allowing warm air to infiltrate cabinet. Replaced gasket and used heat gun to stretch gasket to make a good seal to cabinet. Gasket sealing all the way around cabinet. Advised to allow up to several days for frost to dissipate inside unit. Op test good.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Geneva, OH 44041
Dan H
Job Details: 04/22/2022
"Service pointer #W11606409 says to replace all led modules with part number W11484836, customer has 2 led controls and 6 w11462342 led modules which are the old part numbers that keep going bad, ordering corrected part, part is out of stock so not scheduling return appointment ; ordrng 12 W11484836 (Led module)s"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Marie V
Job Details: 04/22/2022
"Cc that the unit will not run. Just hums . Confirmed, cant get to diagnosis, Unit will need main control. Office will contact once they have eta on the part.; ordrng 1 W11574590 (Control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TS
Near Cleveland, OH 44109
Marie V
Job Details: 04/22/2022
"Cc that the freezer works but the fresh food is not. Took temps 10* freezer and 50* fresh food section. Freezer was was not operating. Receiving 124V . Unit will need new fan. ; ordrng 1 242077705 (Fan), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Aurora, OH 44202
Jason N
Job Details: 04/22/2022
Installed console control. Ran functionality tests. All tests passed. Op test good.
We serviced a
CROSLEY WASHER
Model CAW42114GW1
Near Ashtabula, OH 44004
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is bouncing all over and not spinning properly, ran diagnostics found f0e5(off balance load), f0e2(oversuds), and f2e1(stuck key) error codes, suspension is worn out, unit needs new suspension ; ordrng 1 W11130362 (Suspension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brook Park, OH 44142
Marie V
Job Details: 04/22/2022
Cc that the unit is not starting and is making some noise and that when they turn it to the cycle the light came on and it clicked a few times and it got canceled. Ran diag found error code F7E5 shifter fault. Ran auto test pass. Verify connections at control and underneath unit. Pass. Replaced shifter from T/S. Ran calibration and auto test. Started normal cycle filed and started washing. Op test ok; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Aurora, OH 44202
Jason N
Job Details: 04/22/2022
Installed wash motor assembly. Ran auto test cycle. All functions passed. Op test good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kirtland, OH 44094
Joe O
Job Details: 04/22/2022
"Cc: squealing, leaking oilFound gear case leaking oil. Found belt stretched. Unit squeaking from gear case. Needs gear case belt and cam. ; ordrng 1 W11454734 (Gear case) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Madison, OH 44057
Dan H
Job Details: 04/22/2022
"Installed new door gasket, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Madison, OH 44057
Dan H
Job Details: 04/22/2022
"Customer complaint that unit is not draining, confirmed, found drain pump not working, drain pump is receiving 120vac , unit needs new drain pump ; ordrng 1 W11497943 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGDC300XW1
Near Chardon, OH 44024
Joe O
Job Details: 04/22/2022
"Installed thermal fuse, and radiant sensor. Ran test cycle. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44124
Corina B
Job Details: 04/22/2022
"CC that the unit is leaking. Started a cycle with no detergent, no leaks. Started a cycle with the liquid cascade detergent started to leak. Advised customer to use pods."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Cleveland, OH 44135
Angel
Job Details: 04/22/2022
Cc that unit was making sound when spinning. Explained to customer that Ive had these where we install new drums and make the same sound also made sure the bearings were good and they were and leveled the unit for customer as well. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cleveland, OH 44135
Angel
Job Details: 04/22/2022
Cc that unit is clicking on and off. Confirmed right when i came in i could hear the compressor run which sound bad and clicked off. Read the amperage on compressor and was running at 9amps will need compressor replaced.; ordrng 1 W11370574 (Compressor) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWQ00
Near Brooklyn, OH 44144
Angel
Job Details: 04/22/2022
Cc that unit is leaking in front. Verified and freezer has ice build up in bottom from drain tube being clogged up. Will need to clear drain tube and remove ice. Cleared out drain tube and ice. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 04/22/2022
"Found unit squeaking replace belt and it stop squeaking,opt test ok ran calibration and auto test pass ; used 1 W11239857 (Belt), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Brooklyn, OH 44144
Angel
Job Details: 04/22/2022
Cc that unit will not stop at end of cycle and theres no light to see the clothes. Verified and explained to customer that for the light I cannot help them out with that because unit does not have that option so I ran diagnostics and no error codes ran a test cycle and passed perfectly. Can not find any issues with unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB02
Near North Olmsted, OH 44070
Angel
Job Details: 04/22/2022
Replaced diffuser. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model ABB1924BRM03
Near Elyria, OH 44035
Gabriel P
Job Details: 04/22/2022
Put unit in to a vacuum and when I when to charge it the can of r600 not screwing in on scale also does not have a hole like the other one call corina and she said thats not the right can also call Hv she said same thing we going to have to reschedule with another tech that has the right r600 can and we going to have to order the right can for me ; schdld next appmnt for 4/27 WED !
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS4
Near Chagrin Falls, OH 44023
Jason N
Job Details: 04/22/2022
Cc unit top rack track brokeFound right side upper rack adjuster wheel broken. Replaced using customer supplied pre Id adjuster kit and wheels. Upper rack operation test good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GBS0
Near Westlake, OH 44145
Angel
Job Details: 04/22/2022
Cc that unit will fill but wont start. Ran diagnostics and found F2E1 error code for stuck key so i tested all the keys and were fine. So i looked underneath and checked all wiring looked good started a normal cycle and unit started filling and washing as should cancelled the cycle and started unit again with different settings and functioned as should could not find any issues with unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Bedford Heights, OH 44146
Manny
Job Details: 04/22/2022
"Cc filter is stuck, verified and filter is stuck in the housing, the door wont push the filter out use pliers to removed the filter installed new filter op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Brecksville, OH 44141
Manny
Job Details: 04/22/2022
"Cc unit still not cooling. Checked temps Rc 41 FC 58 check for leaks no leaks detected, RC evap has good frost pattern FC evap cover in frost on the by bimetal, I spoke to BJ he said if the 3 way valve wasnt in the home position there will be air left in the system and unit will no cool properly he advise evacuate the system making sure 3 way valve is in the home position and the recharge. Set 3 way valve to the home position and disconnected from power, Recovered refrigerant, place unit in a 29in vacuum and holding for 15 mins. Recharge with 5.50oz of R134a, reconnected Valve, pressure holding at 1psi for 10 mins good frost pattern on both evaps, took temps RC 44 FC 47, unit seem to be cooling properly, advise customer to give the unit 24 to 36 hours for temps to equalize and unit start ice production."
We serviced a
MAYTAG RANGE
Model MER6772BAW
Near Willoughby, OH 44094
Corina B
Job Details: 04/21/2022
CC that there was f1 fault. Cust Did reset the breaker. F1 runaway temperature. Checked the temp sensor 1085 ohms. Will need a main control. Control is nla. ; ordrng 1 74006213 (Control)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Parma, OH 44129
Manny
Job Details: 04/21/2022
Replaced hub ran calibration and test cycle opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wellington, OH 44090
Marie V
Job Details: 04/21/2022
"Cc that the unit stopped cooling and then they had it set to recommended, then they set unit to colder temp. Unit froze the water bottles , but it stops cooling from time to time. When arrived took temps 0* at freezer and 39* at fresh food section. I set unit to coldest setting did not worked. Replaced control from surplus , unit started running and had full frost pattern on evaporator. Told cust to monitor unit. Also explain when unit goes on defrost if theres not enough food you will notice the change of temperature inside. Specially ice cream . Everything else checked good. Op test ok; ordrng 1 PanelUI (W11446726)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Strongsville, OH 44136
Marie V
Job Details: 04/21/2022
"Cc that the unit is not making ice. Confirmed. Took temps 36* fresh food , 2* on freezer and 14* inside ice maker box. Ran diag fir ice maker E0 no error on ice maker. Verify water coming in to ice maker none. Line is not frozen. Found water valve is not operating receiving 128V, unit will need new valve. ; ordrng 1 W11482383 (Water valve)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mentor, OH 44060
Corina B
Job Details: 04/21/2022
Replaced the lid. Opt test ok
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Madison, OH 44057
Brian M
Job Details: 04/21/2022
"F2e1 error Ran diagnostics found f2 e1 stuck key tried to reset no good needs panel ; ordrng 1 W10885068 (panl-cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYE5
Near Cleveland, OH 44119
Corina B
Job Details: 04/21/2022
"Replaced the drain pump. Cust is getting a new floor. Advised cust to not run the dishwasher until the dishwasher gets installed. Tested the drain pump, good. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock"