We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Willoughby, OH 44094
Corina B
Job Details: 09/16/2021
CC that the ice clumps together and the shoot was full of ice. Advised cust to empty the bin every 7-10 days. Warm air from opening the doors will make the ice clump together. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Euclid, OH 44119
Corina B
Job Details: 09/16/2021
"CC that the unit does not start. Confirmed. Ran diag F5e3 Lid Lock Will Not Unlock, f5e1 Lid Switch Fault Lid Is Up. Checked the connections at j6, plugged in. J6-7 j18-3 1.333 dc volts. Will need a control. ; ordrng 1 W11162440 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Jefferson, OH 44047
Brian M
Job Details: 09/16/2021
Cc unit not functioning properly Found clutch not engaging error f7e4 and miscommunication error f6e3 Replaced slider and clutch replaced control Ran DLMs calibration and Auto test unit seems to be functioning correctly now
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGTR1845QF2
Near Novelty, OH 44072
Brian M
Job Details: 09/16/2021
"Cc unit not cooling Found compressor not running Tapped the control board and unit kicked in Needs control switch ; ordrng 1 242249002 (control assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Highland Heights, OH 44143
Joe O
Job Details: 09/16/2021
Cc: not igniting properlyFound burner caps swapped. Switched burner caps. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Pepper Pike, OH 44124
Jason N
Job Details: 09/16/2021
"Cc unit LED lights not working Customer stated lights are not working in ff top section and freezer section. Found freezer LED faulty. Per service pointer W11460554D and s-code S191AQ, parts and labor covered for repair. Replaced freezer LED using customer supplied pre ID part. Illumination returned to unit. Op test good. Customer paid for both jobs on cc transaction."
We serviced a
GE RANGE
Model JGB760DEF2BB
Near Madison, OH 44057
Dan H
Job Details: 09/16/2021
"Customer complaint that burners sometimes dont light and broiler has very small flames, and oven takes a long time to light, Lok top burners are good, oven burner lit and has good flame, broiler has very little flame coming out, unit needs new gas regulator ; ordrng 1 WB21X21506 (Gas regulator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Geneva, OH 44041
Dan H
Job Details: 09/16/2021
"Customer complaint that unit is not draining, confirmed, found drain pump chopper blade broken jamming impeller, unit needs new drain pump ; ordrng 1 W11497943 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG FREEZER
Model MZF34X20DW04
Near LaGrange, OH 44050
David R
Job Details: 09/16/2021
"Tried replacing gasket but door is warped, will need new door. Ordering. ; ordrng 1 W10746789 (Door) and 1 WPW10612925 (Nameplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Highland Heights, OH 44143
Joe O
Job Details: 09/16/2021
"Cc: beeping, not runningFound unit flashing error code f8e4(overfill). Found incoming water line loose. Tightened. Ran test cycle. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model GGG388LXS02
Near Sheffield Lake, OH 44054
Angel
Job Details: 09/16/2021
Cc that top oven wasnt turning on. Verified and found bottom one wasnt on either. Checked ignitor and was pulling 3.33amps tested good. Verified the gas valve and switch was not engaged all the way. Turned on all the tested and unit working as should preheated to 350*. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Highland Heights, OH 44143
Joe O
Job Details: 09/16/2021
Installed latch. Ran test bake. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Cleveland, OH 44108
Corina B
Job Details: 09/16/2021
CC that the unit is not making ice. Confirmed. Checked the water dispenser no water coming out. Cust has a saddle valve that is seized. Advised cust to replace the saddle valve with an inline valve. Removed the filter and water started to come out. Cycled the ice maker water filled. Will need a new filter. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Cleveland, OH 44111
Joe O
Job Details: 09/16/2021
Cc: loud screeching noiseFound belt stretched. Needs belt; ordrng 1 W11239857 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chagrin Falls, OH 44022
Jason N
Job Details: 09/16/2021
Installed ff evaporator harness. Advised customer to allow up to 24 hrs for temps in both sections to return to normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS00
Near Avon Lake, OH 44012
Angel
Job Details: 09/16/2021
"Cc that freezer only cold on bottom side and top part not cold at 67* and fresh food section at 73*. Verified and found that the evap had good frost pattern and found evap fan not running checked dc voltage and had 13vdc also tried to run in service mode and nothing will need evap fan. Ordering part.; ordrng 1 W10822580 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/16/2021
"Customer complaint that unit is not draining or spinning, ran diagnostics no error codes found, drain pump is working, unit spins and agitates and shifts back, unable to duplicate the problem , unit is operating as designed , load"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Solon, OH 44139
Jason N
Job Details: 09/16/2021
"Cc unit doors not level, not opening and closing properlyCustomer stated when unit was delivered doors were removed to install in home. Unit hasnt been right since. Found both doors are missing hinge closers(bushings). ; ordrng 2 WPW10505294 (Door closer cam)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMT00
Near Broadview Heights, OH 44147
David R
Job Details: 09/16/2021
"Cc unit not making ice. Found emitter board not responding or recognizing bin. Ordering control ; ordrng 1 W10757851 (Emitter control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seven Hills, OH 44131
David R
Job Details: 09/16/2021
Cc still freezing items on top shelf in FF. Went to and took temp -1 in FZ and 37-38 in FF. Customer has bars on 3 in FZ and 2 in FF. Called techline to document. 7731764069. Let techline know of all parts replaced already. Techline stated to give top shelf room away from damper so items are not right on top of damper door. Temp coming directly from FZ can be cold and cause items to freeze if not properly positioned for good airflow. Unit is testing good today. Tech line said if needed suggest Temp scribe temp recorder. For recording temp.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Brecksville, OH 44141
David R
Job Details: 09/16/2021
"Replaced valve, float switch and wash pump. Found water was leaking from heater area and caused water to get into motor and short. Ordering heater.; ordrng 1 W11537778 (Heater)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Maple Heights, OH 44137
David R
Job Details: 09/16/2021
Cc unit not spinning. Basket speed error and shifter error. No shifting over to spin. Replaced shifter. Ran calibration and diagnostics test. Good. Unit is good. Op test ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KENMORE REFRIGERATOR
Model 10653584300
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/16/2021
Installed thermostat control OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Hiram, OH 44234
Brian M
Job Details: 09/16/2021
"Inspected evap no frost pattern Found compressor running little warm Suspect sealed system needs evap and drier ; ordrng 1 W10920993 (evaporator) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/16/2021
Cc unit not running Turned unit on and it ran fine Could not determine an issue at this time
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ6
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 09/16/2021
Replace fuse and light opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Highland Heights, OH 44143
Joe O
Job Details: 09/16/2021
Installed listed parts. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Conneaut, OH 44030
Dan H
Job Details: 09/16/2021
"Installed new gearcase, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Solon, OH 44139
Brian M
Job Details: 09/16/2021
Cc ice build up in corner of freezer Found door seal not sealing upper Left corner Fixed seal OP Test Ok
We serviced a
KITCHENAID RANGE
Model KFED500ESS02
Near Maple Heights, OH 44137
David R
Job Details: 09/16/2021
"Replaced control, top door hinges, both temp sensors in both ovens and control. Tested both at 350* let cycle. Good. Op test ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JUD248RCCX00
Near Westlake, OH 44145
Angel
Job Details: 09/16/2021
"Cc that drawer was hard to open ui went out and the wire harness was snapped. Verified and confirmed the drawer was getting stuck with the harness and snapped it will need wire harness and harness support. Customer said that the light on the ui was not working before so I explained to her it could of been from the harness so she wants to order harness and if later she needs the ui she will order later. Ordering harness, and supoort.; ordrng 1 W10488357 (Harness) and 1 W10204630 (Wire support), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ04
Near Shaker Heights, OH 44122
Jason N
Job Details: 09/16/2021
"Cc unit not cooling or powering onCustomer showed popCustomer stated unit would not turn on or start cooling, happened for about a day, then unit turned back on and started working. Unit has been working now for awhile, but customer concern is why that happened. Confirmed unit is cooling and working as designed at this time. Ran diagnostics functionality tests, all tests passed. Unit is working as designed at this time, could not duplicate an issue."
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW
Near Rock Creek, OH 44084
Dan H
Job Details: 09/16/2021
"Customer complaint that unit is not filling, confirmed, water barely coming out of cold water valve, installed new valve, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Westlake, OH 44145
Angel
Job Details: 09/16/2021
Replaced door ui and mullion tested. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM07
Near Beachwood, OH 44122
Jason N
Job Details: 09/16/2021
"Cc unit door gasket not staying in place and water leaking in freezerFound ff door gasket will not staying in track on upper corner. Ran bead of silicon into track to secure gasket. Advised customer to minimize opening door to allow silicone to cure. Found ice buildup in freezer, water leaking from ice maker. Fill tube not installed correctly, correctly ice maker fill tube. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rocky River, OH 44116
Gabriel P
Job Details: 09/16/2021
Found three prong dryer terminal burn and l1 receptacle is burning as well advise customer to replace receptacle so replace 3 prong wore from t/s opt test ok ; used 1 PT500L (3 PRONG DRYER CORD) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Brooklyn, OH 44144
Gabriel P
Job Details: 09/16/2021
"Found filter housing leaking,ordering ; ordrng 1 W11346623 (Filter housing)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Middleburg Heights, OH 44130
Gabriel P
Job Details: 09/16/2021
"Replace pump assembly,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD05
Near University Heights, OH 44118
Jason N
Job Details: 09/16/2021
"Cc unit not cooling Customer stated unit stopped cooling temporarily, he cleaned condenser coils as they were very bad he said. Cooling returned to unit, but now ice maker not working, and ice buildup on bottom of freezer. Found defrost drain iced over. Cleared ice from freezer, steamed down drain hole. Good flow through. Found ice maker jammed with excessive ice, most likely when unit thawed. Cleared ice from ice maker, ran manual harvest test, ice maker indexed properly and filled with water. Op test good. Customer also wants to have ice dispense repaired, separate issue. Found ice door bracket broken, unit needs ice door kit. ; ordrng 1 W10823377 (Ice door kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Painesville, OH 44077
Dan H
Job Details: 09/16/2021
"Installed new freezer section led module, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Brecksville, OH 44141
David R
Job Details: 09/16/2021
"Cc sometimes unit will not take options or start up, console blank. Will have to restart breaker in order for it to go back working. Took off power connection, retwisted wires to make sure good connection, took off front panel and reconnected all wires to make sure they were in correctly, turned power back on. Ran diagnostics. Good. All components working. Op test ok."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Westlake, OH 44145
Angel
Job Details: 09/16/2021
Unit is working as designed customer just had question about the functions on the unit. Explained to her everything she needed. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Strongsville, OH 44149
Gabriel P
Job Details: 09/16/2021
"Auger motor seize giving estimate ; ordrng 1 W10822606 (Motor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Painesville, OH 44077
Dan H
Job Details: 09/16/2021
"Customer complaint that time and date changes on it own and oven shuts off mid cycle, ran diagnostics found f6e0( user interface lost communication) error code saved 6 times, unit needs new user interface , customer says they have an extended warranty through Lowes , advised customer to contact Lowes for coverage, part is also showing out of stock ; ordrng 1 W11339755 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Broadview Heights, OH 44147
David R
Job Details: 09/16/2021
"Cc unit lights not working. Found 2 causing issue. Both in FF, right pantry LED, Top Left back LED. Replaced both. Tested. Good. Op test ok. ; used 2 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/16/2021
Cc unit upper rack brokenConfirmed both sides of adjusters on upper rack have broken. Replaced upper rack adjusters using customer supplied pre Id part. Rack operation test good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Garfield Heights, OH 44125
Corina B
Job Details: 09/16/2021
CC that there is a knocking noise and oil in the tub. Ran diag no codes. Checked underneath no oil leaking. Suspension rods are good. Started a rinse cycle with towels. The clicking noise is the clutch. Noises are normal. Opt test ok
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near Lakewood, OH 44107
Manny
Job Details: 09/16/2021
"Replaced main control, opt test ok, took core for return"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 09/16/2021
"CC that there is a fault code of f2e1. Confirmed. F2e1 stuck key. Checked the connections, good. Will need a new control. ; ordrng 1 W11528350 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model B
Near Strongsville, OH 44149
Marie V
Job Details: 09/16/2021
"Cc that the fresh food section is not cooling and that freezer is still cold. Took temps 55* on fresh food section and 33* on freezer. Found lots of frost on freezer. Check ohms on bi-metal is open. Will need new bimetal. Cust will call if she wants to continue. ; ordrng 1 WPW10225581 (Bi-metal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS05
Near Strongsville, OH 44136
Marie V
Job Details: 09/16/2021
"Took POP. Cc that the unit has marks on door and bottom oven vent. Confirmed, took pics. Unit still under 30 days. Cust called whirlpool and they fixed the entitlement and sent a dispatch. Office will contact to schedule ; ordrng 1 WPW10709147 (Frame glass) and 1 WPW10351279 (Vent oven)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Middleburg Heights, OH 44130
Marie V
Job Details: 09/16/2021
Cc that the unit is making a clicking noise and its getting worse. Ran diag found error code f7e6 motor fault. Found shifter off place. Replaced shifter ran calibration and auto test pass. Op test ok
We serviced a
KITCHENAID ICE MAKER
Model KUID308ESS1
Near Lakewood, OH 44107
Manny
Job Details: 09/16/2021
"Cc unit not making ice or filling after he replaced the filter he tried to run the clean cycle and unit kept leaking water, found filter not installed all the way, causing it not to fill the reservoir instead leaks water, turn the filter all the way in, unit is filling and water is circulating to the evap. Advice customer to monitor unit and show him where filter need to be when install"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Lakewood, OH 44107
Manny
Job Details: 09/16/2021
"Replaced igniter, opt test ok."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Bedford, OH 44146
Corina B
Job Details: 09/16/2021
Glass came in damaged. Took pictures. ; ordrng 1 WPW10535776 (Glass)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44103
Manny
Job Details: 09/16/2021
"Replaced shifter actuator, opt test ok"
We serviced a
JENN-AIR RANGE
Model JDS9860AAP
Near Chagrin Falls, OH 44022
Joe O
Job Details: 09/16/2021
"Cc: intermittently not igniting top burnersFound misdirected spark on multiple igniters. Found igniter wires dry rotted and cracked. Found igniter worn. Needs igniter wiresCustomer does not want to repair at this time; ordrng 2 WP74005890 (terminal b)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland, OH 44128
Corina B
Job Details: 09/16/2021
"CC that the unit would not drain and there was grease on the clothes. Ran diag no codes. Found oil on the bottom of the floor. Took picture. Leaking from the gearcase. Will need a gearcase, cam, hub, motor, belt, shifter and capacitor. Office to reschedule. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11026785 (Motor) and 1 W10913953 (Shifter) and 1 W11395618 (Capacitor) and 1 W10528947 (Hub)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ravenna, OH 44266
Brian M
Job Details: 09/16/2021
Cc unit wont switch from hot to cold mid cycle Advised that unit does not do that Advised on owners manual OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44128
Corina B
Job Details: 09/16/2021
"CC that there is food freezing in the ff section and the ice maker is not working. Checked the temps 37-42* top shelf was at the highest point, advised cust to lower the shelfs to have proper air flow. Cycled ice maker, stopped mid way. Replaced the ice maker from t/s. Opt test ok. ; used 1 WPW10300024 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Andover, OH 44003
Brian M
Job Details: 09/16/2021
Customer complaint of squeaking Lower hinge spacer causing noise Installed grease and spacer OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model GU1200XTLT2
Near Shaker Heights, OH 44122
Corina B
Job Details: 09/16/2021
CC that the unit is leaking. Started a cycles no leaking. Found the drain hose lower then the sink. Raised the drain hose as high as it will go. Opt test ok. ; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near North Olmsted, OH 44070
Angel
Job Details: 09/16/2021
"Cc that unit did not spin out clothes and would not turn off. Verified, plugged in unit and it was in flood mode cancelled out and ran diagnostics found error code F0E5 OFF BALANCE LOAD DETECTED, did a manual spin and agitation and was working normal looked under unit everything was clean checked pressure hose and blew through it sounded normal no kinks. Ran a calibration and auto test passed. Recommended customer to keep loads from 6 to 8 regular bath towels for a max load and only 1 to 2 tablespoons of detergent is enough to wash clothes. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Elyria, OH 44035
Gabriel P
Job Details: 09/16/2021
"same issue as before ; ordrng 1 W11233718 (Harness) and 1 W11395618 (Cap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPUH19D7LF1
Near Mentor, OH 44060
Joe O
Job Details: 09/16/2021
Pulled unit. Found heat exchanger line corroded. Found short stub on compressor. Needs heat exchanger and compressor as well. Heat exchanger out of stock. Office to reschedule; ordrng 1 297217900 (heat exchanger) and 1 5304478809 (compressor)
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Chesterland, OH 44026
Jason N
Job Details: 09/16/2021
"Cc unit not startingCustomer stated she couldnt get unit to start washing, the unit would beep at her. Ran wash test, unit filled and started washing. Tested several times, unit is operating normally. Customer is elderly and seemed confused on how to start unit. Walked her through starting the unit and ensuring door is closed in time so as not to time out. Had her start a cycle. Op test good."
We serviced a
MAYTAG REFRIGERATOR
Model PSD268LGEW
Near Madison, OH 44057
Dan H
Job Details: 09/16/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 73 degrees, freezer section temperature at 73 degrees, nothing is running, Found cooling turned off, turned cooling on, compressor started, fans are running, no frost pattern on formed evaporator , 7nit needs new compressor and evaporator, customer does not want repair ; ordrng 1 12001940 (Evaporator) and 1 W10160407 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Orwell, OH 44076
Brian M
Job Details: 09/16/2021
Customer showed pop took pic Customer complaint of no cool Found unit frosted in Rear evap cover Put unit into forced defrost no good removed rear evap cover found heater not plugged in all the way OP Test Ok
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HB00
Near Strongsville, OH 44136
David R
Job Details: 09/16/2021
"Cc unit is not microwave not starting, having open and close door message. Watched as customer opened and closed door. Advised that there is a switch that is spring loaded. If not closing properly, not slamming but giving door firm push to make sure switches are activating and reading correctly, a message can pop up to close door. Showed customer how I closed it and every single time unit is working. Opened and closed door more than 20 times and every time unit worked. Went through service matters and checked to see if any service pointers. Went over service pointer. Went through each step and switches, door, all check good. Even tightened up switch screws, came a little bit closer to door. Tried adjusted right side closer to cabinet/switches as well. Every time testing unit. Has worked. Unit test good. Op test ok."
We serviced a
GE WALL OVEN
Model JGRP17WEW5WW
Near Kirtland, OH 44094
Corina B
Job Details: 09/16/2021
"CC that the bake is not working. Confirmed. 0 amps to the igniter. 120 volts to the igniter from the control. Will need a new igniter ; ordrng 1 WB2X9154 (Igniter), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DRYER
Model MGDC300BW1
Near Westlake, OH 44145
Angel
Job Details: 09/16/2021
Cc that unit is not drying. Verified checked all fuses and were good. Air flow was weak in the outside of the home. Flame would turn on and turn off quick. Called BJ to confirm and asked me to take off vent on back of dryer and run it and see if it stays on and it did. Explained to customer they will need somebody to come out to clean vent. Recommended them to call vent wizards. Unit working as designed. Opt test ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44109
Manny
Job Details: 09/16/2021
"Replaced motor, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Parma, OH 44129
Marie V
Job Details: 09/16/2021
"Cc that they couldnt removed old filter for replacement. I was able to remove filter, installed new one in, and explain cust to run the water so filter can be full with water.. op test ok"
We serviced a
IKEA REFRIGERATOR
Model IK8FXNGFDM00
Near Cleveland, OH 44113
Marie V
Job Details: 09/16/2021
"Cc that the unit is not cooling properly,. Took temps 40* on fresh food section and 37 on freezer. Took evap cover off and with the black light found a leak at the evap. Unit will need sealed system repair. Cust will call if they want to continue ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC0
Near Cleveland, OH 44106
Marie V
Job Details: 09/16/2021
"Cc that the unit will not run, turns on but does no start the cycle it pauses it self. Ran diag no error codes. Ran manual and tested all components, water valves drain pump, recirculating pump, pass tested motor, no good. Check his on motor all in range between 16 to 20 ohms. Unit will need main control; ordrng 1 W11352117 (Control)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near North Olmsted, OH 44070
Marie V
Job Details: 09/16/2021
"Cc that he can move the top of unit. Confirmed took top off and found hinges in the back lifted up, no allowing door to properly engage with clips. Corrected issue. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bay Village, OH 44140
Manny
Job Details: 09/16/2021
"Cc unit not cooling in RC section freezer is ok, found RC evap cover covered in frost, steamed evap and followed service pointer W11092686 to correct the issue, found evap thermistor place too high up place in correct spot as per service pointer. Advise customer to monitor for 24 hours if unit temp doesnt equalize after the 24 hours to call us to order evap harness W11087438. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Angel
Job Details: 09/15/2021
"Cc that unit is not completing cycle. Ran diagnostics and found error code F7E6 motor fault. Looked under unit and found shifter out of place from cam also found cover full of oil from the transmission. I placed the shifter back in place so customer can use until i come back to replace parts. Will need shifter, gearcase, and belt. Ordering parts.; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Shifter) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Jefferson, OH 44047
Jason N
Job Details: 09/15/2021
"Cc unit making loud noise around spin cycle Ran diagnostics, no codes stored. Ran auto test, when unit went to spin, splutch did not engage, grinding noise. Checked under unit, found splutch teeth wearing down, plastic power everywhere. Replaced splutch using truck stock part, replaced actuator using customer supplied pre Id part. Ran auto test and drain and spin cycle. No abnormal noises heard, all functions normal. Op test good. ; used 1 W10721967 (PULLEY) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Jefferson, OH 44047
Jason N
Job Details: 09/15/2021
Cc unit upper rack brokeConfirmed RH adjuster bracket broken. Replaced upper rack adjusters using customer supplied pre Id kit. Rack op test good.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Cleveland, OH 44124
Brian M
Job Details: 09/15/2021
Installed door OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFG361LVD1
Near Lorain, OH 44053
Gabriel P
Job Details: 09/15/2021
"Replace valve,nob,and cap,opt test ok"
We serviced a
KENMORE WASHER
Model 41761712510
Near Chardon, OH 44024
Joe O
Job Details: 09/15/2021
"Installed motor control. Reset unit. Unit still not functioning. Still doing the exact same thing. Checked error codes unit gave 11 beeps followed by 14 beeps. Found error code is a ebe error code. Tech sheet states motor control, harness or main control. Needs controlSpoke with BJ, stated we will credit for motor control.Please add to cancellation list; ordrng 1 5304511971 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model JGB908BEK4BB
Near Kirtland, OH 44094
Joe O
Job Details: 09/15/2021
"Cc: will not ignite bake or broilRan broil, broil burner lit. Ran test bake found bake igniter only pulling 2.7 amps. Replaced igniter. Ran test bake. Op test ok ; ordrng 1 WB13X25261 (igniter glowbar8142), used 1 SHIPPING (shipping and handling), and 1 12400035 (IGNITER5299) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near North Royalton, OH 44133
David R
Job Details: 09/15/2021
"Snow brothers sent over POP to office, for 10/20, customer under warranty. Cc unit FZ freezing up and icemaker not working. Found gap in gasket steamed up and used Vaseline to conform to cabinet. Ice in door switch, cleared out. Icemaker started cycling, dropped ice and called for water. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Broadview Heights, OH 44147
David R
Job Details: 09/15/2021
"4-3, 7-1. Cc unit not starting or washing. Found wash motor error. Control was not sending power to water valve the first couple of tries. Then starting working. Ordering control and wash motor, use control if needed. ; ordrng 1 W11087376 (Pump wash motor) and 1 W11305297 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Gates Mills, OH 44040
Corina B
Job Details: 09/15/2021
CC that there is food freezing in the ff section. Control set at the warmest setting. Ff 37-42 Fz 20. Evaporator has 3 rows frosted. Low side 10 vacuum high side 110 psi. Unit equalized at 30 psi. 140 nitrogen no leaks. called t/l unit is non repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB02
Near Mayfield Heights, OH 44143
Corina B
Job Details: 09/15/2021
"CC that there is frost and ice in the ff and Fz. Confirmed. Found the gasket on the ff door not touching the frame. Found the liner splitting from the door. Will need a new door, nameplate and plugs. Office to reschedule appointment ; ordrng 1 13109401BQ (Door) and 1 WP12246608 (Plug) and 1 W11223753 (Nameplate)"
We serviced a
ELECTROLUX WASHER
Model EFLS627UIW1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/15/2021
Installed bellow Ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Elyria, OH 44035
Angel
Job Details: 09/15/2021
"Cc that unit is noisy when spinning and banging on the sides. Verified ran diagnostics no error codes I manually put it into a spin and agitation both were normal. Ran calibration and auto test good. Checked underneath the unit and everything was covered in oil. Will need gearcase, cam, shifter, belt, and drive motor. All parts are not in stock office to reschedule with customer. Ordering parts.; ordrng 1 W11454741 (Gearcase) and 1 W11497303 (Drive motor) and 1 W10913953 (Shifter) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Middleburg Heights, OH 44130
Manny
Job Details: 09/15/2021
"Cc unit not cooling on both sections, found unit in demo mode customer stated that when she replaced the filter she tried to reset the filter and unit stopped working then. Reset unit and ran diagnostics to make sure that all components are working correctly. Opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/15/2021
"CC that there is condensation in the top shelf. Confirmed. Found the evaporator frozen and iced up. Checked the thermistor, good. Will need a new control and thermistor. ; ordrng 1 WPW10739408 (Control) and 1 W10667607 (Thermistor) and 1 W10565852 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHW0
Near Geneva, OH 44041
Dan H
Job Details: 09/15/2021
"Customer complaint that unit is leaking, ran test cycle, found motor for spray arm not turning causing spray arm to be stuck in a position to shoot water out of door, unit needs new sump assembly , customer does not want repair ; ordrng 1 W11087376 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Conneaut, OH 44030
Dan H
Job Details: 09/15/2021
"Customer complaint that unit is not cooling, compressor is not running, compressor coils are good, applied 120vac to compressor, compressor started, good frost pattern formed on evaporator , unit needs new start device, installed new start device, op test good ; used 1 8201786 (STARTER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Kirtland, OH 44094
Joe O
Job Details: 09/15/2021
Installed led. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Willoughby Hills, OH 44094
Joe O
Job Details: 09/15/2021
"Cc: stops after fillFound error codes f5e1(lid lock error) f0e5(off balance) f0e3(over load). Ran normal cycle. Found oil residue on rotor, found gear case had been changed. Found no new oil. Found unit is shifting. Installed clutch, slider and latch. Ran auto test and calibration. Op test ok; used 1 W10810403 (LID LATCH) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Berea, OH 44017
Gabriel P
Job Details: 09/15/2021
Customer had unit on 4 hour delay thats why it wouldnt start correct issue opt test ok also customer will contact send receipt wants home send her a copy
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Brook Park, OH 44142
Gabriel P
Job Details: 09/15/2021
"Replace seal and steam gasket,opt test ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2087HRS
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/15/2021
Cc unit not cooling in fridge but freezer fine Customer stated it started cooling back down in the fridge on Tuesday Found unit running properly at this time Advised to watch
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Solon, OH 44139
Brian M
Job Details: 09/15/2021
Installed seal and adapter OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock