Local Reviews
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Corina B.
RANGE WHIRLPOOL WFG505M0BS3 CC that the oven does not turn on. Checked the amps 1.2 amps. Replaced the igniter from t/s. Optest ok. ; used 1 12400035 (IGNITER) from stock
David R.
DISHWASHER KITCHENAID KUDS30FXSS9 "Put new control in. Not getting power down to fill valve or float switch. Called Techline. Talked to them found will need new harness. After hanging up. Found brown wires to fill valve and float switch melted into cabinet and cut. Ordering harness, refund the difference between the control and harness.Techline MarkChecked wires, bypass float switch, and ohmed out, loose connection in wires, $163.89; ordrng 1 W10871221 (harns-wire 106.69)"
Joe O.
DRYER WHIRLPOOL WED5000DW2 Installed panel endsOp test ok
Joe O.
WASHER WHIRLPOOL WTW8500DC0 See JM pvr
Paul P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Found excessive frost in freezer. Evaporator coil frosted normally. Frost buildup is under and around ice bin, causing the ice to frost over, and under the bin to frost up. Ice seal compressed too far out on the bottom, and dispenser door not closing enough to seal the room air out. Office to order ice door separator assembly. Also, ice maker has not been turning properly, warped from being froze up, office also to order ice maker.; ordrng 1 W10873791 (icemaker) and 1 W11324588 (DOOR-ICE)"
Joe O.
RANGE AMANA AGR5630BDW1 Cc: interior bulb not workingFound bulb burner out socket receiving 120vNeeds bulbCustomer to install bulb; used 1 8009 (APPLIANCE BULB617) from stock
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Cc: leaking from rear of fridgeFound water line to ice maker rubbed a hole from the cabinetSplit the line and put a 5/16 union on itOp test ok ; used 1 WR02X10471 (
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cc of no ice Found icemaker bail arm not going into the on mode all the way Replaced icemaker and bail arm new bail arm is a different style then old old bail arm and should not get caught up Ran test harvest unit cycled and filled
Joe O.
REFRIGERATOR JENN-AIR MBF1958FEZ01 Cc: leaking under unitFound unit leaking at water valveNeeds water valve; ordrng 1 WPW10498976 (valve)
Brian M.
WASHER WHIRLPOOL WTW8040DW4 Installed control and ui Ran auto test and calibration OP TEST OK
Brian M.
REFRIGERATOR KENMORE 106.565334 Cc that ice maker does not work Found front of ice maker broken Needs ice maker Customer does not want to repair at this time
Corina B.
RANGE WHIRLPOOL WOD51EC0HS01 CC that the time is faster on the oven then the microwave. Had cust hook the WiFi network. Would not connect. Called t/l Andy to call WiFi for whirlpool. Andy advised the WiFi will do updates automatically and put the time to the correct. Unit will not turn on from the tablet. Called WiFi at whirlpool will need a kit. Cust is calling. To schedule appointment when the part arrives. ; saved tckt
Brian M.
DRYER KENMORE 110.629221 Cc of unit not starting Found belt switch broken Needs belt switch Customer does not want to repair
Corina B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "CC that the unit is not cooling. Ff and fz 75. Checked for Freon leaks with the ui light, good. Checked the pressure 70 psi on low and high side when turned off. Checked unit on the low side stayed at 70 psi. Will need a new compressor. Office to order parts. ; ordrng 1 W10309988 (compressor) and 2 WPW10143759 (dryer)s"
Paul P.
RANGE JENN-AIR JES1750FS1 Installed new oven front/glass.
Arthur V.
DRYER MAYTAG MEDB835DW4 "Complaint of a heating issue. Found a f4 e4 error. Improper voltage on line 2. Cleared error codes ,replaced terminal block. Rechecked for errors. None found. Unit op test good"
Arthur V.
WASHER MAYTAG MVWC416FW0 "Replaced agitator with new bolt. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
MICROWAVE WHIRLPOOL WMH310178W5 Open and close the door multiple times started and canceled the microwave five times in a row unit tested good was unable to determine an issue
Arthur V.
DISHWASHER MAYTAG MDB8959SFZ4 Installed new control panel. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL KDDA27TRS01 The drier has to lines on do not have the correct drier. Call BJ and TG both said call t/l Rich file # said unit is non repairable. The drier is no longer available. If cust finds drier will need both evap.
Gabriel P.
RANGE KITCHENAID KEMC378KSS0 Replace all parts order test with freds water cup and it start heating opt test ok
Arthur V.
DRYER SAMSUNG DV42H5200EW/A3 Replaced heating element. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Joe O.
OTR MICROWAVE AMANA AMV2307PFS0 "Cc: f1e4 errorFound interlock switch open blew fuse testing unitReplaced interlock switches and fuseTested unitOp test ok; used 1 cTJ14QBP20CFB (MICROWAVE FUSE), and 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Brian M.
DRYER WHIRLPOOL MGD8200FW1 Cc of leak when using steam option Found water pooling inside blower housing then seeping out Whirlpool said they have seen this issue and it’s due to not having proper load size in Advised customer that user manual goes over how steam function operations and how to load it OP TEST OK
David R.
DISHWASHER MAYTAG MDB8989SHZ0 "Cc of electrical burning. Turned unit on, checked all wires and unplugged all wires to see if anything. Checked the whole harness. Took apart control. Nothing, everything checks good. Heating element doesn’t look like anything melted. Op test ok"
David R.
WASHER MAYTAG MVWC400XW0 "F7E1 basket speed fault, F7E7 motor not reaching RPM. Motor will not spin in manual or automatic, but agitate is working. Replaced shifter from t/s. Tested. Op test ok; used 1 WPW10006355 (ACTUATOR) from stock"
Corina B.
DRYER MAYTAG MGDB980BG0 CC that there is a very strong smell of gas. (Had the fire department out and the tested the unit no gas leaks). Turned dryer on checked for gas leaks. Unit is cycling on and off properly. Do not smell gas in the drum or by the burner. Optest ok.
Gabriel P.
RANGE WHIRLPOOL WFG320M0BB0 Customer complain of heat coming from underneath panel on the right explain to him and show him there is a vent there where heat comes out from oven and that it was normal also call senior tech brian to have him believe me that it was normal
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 CC that there is sparks on the right hand side. Found a brake in the cord touching the spring causing the unit to spark and trip the breaker. Will need an electrician. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHN0 Replaced the drain hose. Optest ok.
Corina B.
DRYER WHIRLPOOL WGD9470WW1 Replaced the coils from t/s. Optest ok; used 1 279834 (COIL) from stock
Gabriel P.
WASHER MAYTAG MVWB300WQ1 "Bearings are done sound very loud when in spin giving customer estimate,she will think about it do not order parts ; used 1 W10435302 (BEARING 105.51) from stock"
Gabriel P.
DRYER WHIRLPOOL WED4815EW1 "Found screw stuck around the ring of door where basket seat in ,took pictures of screw stuck,remove screw put back together ran time dry opt test ok no need to install parts"
David R.
DRYER GE GTD42EASJ0WW "Replaced parts, leveled feet. Tested. Op test ok"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 Replace all parts opt test ok
Jason N.
WASHER WHIRLPOOL WTW8900BC0 "Cc unit leakingCustomer stated rugs on laundry room floor were wet after doing laundryRan auto test, op test good. No leaks. Ran quick wash cycle with clothes load. Watched for entire cycle, unit did not leak from any location. Unable to find a leak at this time."
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 I found the ice chute plugged customer has hollow ice cubes really bad water pressure I recommend it for her to change the filter every six months and replace the saddle valve to a quarter turn valve
Jeff M.
RANGE WHIRLPOOL WFG505M0BW2 Installed new part unit op tested good
Jeff M.
WASHER MAYTAG MVWC565FW0 Customer is smelling the pulley rubbing against the shield. The pulley has drop down almost a half an inch needs a transmission belt cam and shield; ordrng 1 W10721967 (cam) and 1 W11035751 (GEARCASE ) and 1 WPW10006384 (BELT) and 1 WPW10427633 (SHELD )
Jeff M.
WASHER MAYTAG MVWX655DW1 After a wash cycle the machine is leaving white residue on the clothing. It appears someone was using the bleach dispenser as a soap dispenser. I set the unit on a clean washer cycle added a half a cup of white vinegar..
Jeff M.
REFRIGERATOR WHIRLPOOL TS22AFXKQ08 Customer is not getting ice or water from the dispenser because the waterline going to the fridge has been cut and shut off. Customer needs a plumber to have that fixed
Jeff M.
WASHER WHIRLPOOL WTW8040DW The unit had f0 e3 code I clear the code ran a load calibration cycle unit tested good
Arthur V.
RANGE AMANA AGR6603SFW2 Found unit is cycling properly —-i did find customer had too many cookie sheets that impeded spark from lighting —— unit at 400 deg was reading 408. Op test good. Temp good Used goods issue date. Customer did not have pop
Arthur V.
WASHER WHIRLPOOL WTW4800BQ1 Upon arrival unit off and not responding Removed back cover and pushed on all connections and light came on control. Ran diagnostics no errors. Ran a auto service cycle and unit passed. Started a normal cycle unit filled and started to wash cancelled and unit drained. Put into drain and spin cycle op test good. Could not duplicate issue
Joe O.
DRYER SAMSUNG DV330AEW/XAA Cc: unit will not startFound drive belt slipped off pulleyChecked pulley and belt for wearReinstalled beltOp test ok
Arthur V.
COOK TOP FRIGIDAIRE GLGC30S9ESA "Customer complaint that after unit has sat awhile when they try to use it the burners spark but never light sometimes for over 5 min. Does not matter which burner they all act the same. Customer tried lighting it with a match but he wasn’t getting any gas. After it starts though it continues to work until sitting again. Unit needs a pressure regulator ; ordrng 1 5308007974 (regulator-pressure), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed control and uiConpressor startedFrost pattern returnedAdvised customer to allow 24-48 hrs to coolOp test ok
Joe O.
WASHER MAYTAG MHWE300VW12 "Cc: loud noise during spin, not washingFound outer tub ripping apart, inner basket loose, and bearings loud in a hand spinNeeds front are rear outer tubParts showing out of stockOffice to reschedule; ordrng 1 W10772607 (tub-outer) and 1 W10772617 (tub-outer)"
Joe O.
RANGE JENN-AIR JDS1750FP0 "Installed controlUnit still not bakingFound wire shorted to cabinetNeeds wire harness, terminal blockharness showing out of stock Office to reschedule; ordrng 1 W10911851 (WIRE HARNESS) and 1 WP8203546 (block-term)"
Jason N.
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Cc heavy frosting and condensation on freezerCustomer showed popFound ff and freezer door gaskets not sealing on left side of unit. Steamed gaskets. Advised customer to allow gasket to cool into shape.
Joe O.
REFRIGERATOR MAYTAG MBF1958FEZ02 Cc: vent in freezer brokenFound grille tabs broke offNeeds grilleCustomer to install ; ordrng 1 WPW10175909 (grille)
Jason N.
DISHWASHER KITCHENAID KUDS35FXSS1 "Cc unit leaking and made a spot on ceiling on downstairs neighbor.Ran wash cycle and cancel drain. Watched underneath, no leaks found. Pulled unit out, checked all connections on water and drain lines. Reran wash cycle and cancel drain, no leaks found. Noticed drain and water source ran to connectors behind unit into wall. Both emerged from wall under sink. Placed water mitigation mat. Floor dry and dusty under unit. Could not find a leak from unit at this time."
Jason N.
DRYER MAYTAG MED9700SQ0 "Installed listed control board, op test good."
Jason N.
WASHER MAYTAG SAV4655EWQ "Cc it not spinning Ran spin cycle. Found unit motor spinning, belt is worn due to basket pulley not turning. Inside of unit, lots of corroded parts, motor quite corroded, this unit has been leaking inside for awhile. Unit needs bearings/ main seal, motor, possible transmission or brake parts. Customer does not want to repair."
Jason N.
WASHER MAYTAG MVWB855DC3 "Cc unit not starting Ran entitlementRan diagnostics, found codes f0e3 for overload. Ran auto and calibration, all functions passed. Customer not happy with outcome, said it won’t start. Asked customer to start a cycle for me. Customer leaning on start button, will not start. Advised customer that it’s a capacitive touch panel, he only needs to touch the button for 3 seconds. He now understands. Op test good!"
Jason N.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed listed led module. Op test good.
Corey L.
REFRIGERATOR WHIRLPOOL WRT106TFDW01 "Customer complaint fridge not working at all, confirmed, found control unplugged, plugged in and unit began to cool"
Corey L.
REFRIGERATOR FRIGIDAIRE GLHS37EHSB7 "Customer complaint fridge is not running and it’s beeping, confirmed lights are on fans or compressor are not running, temperature control board is beeping, control failed, unit is plugged into a surge protector with out a ground connection, advised unit needs to be on a properly polarized dedicated grounded outlet, ordering control; ordrng 1 241739709 (pur-beta control 156.06), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR HOT POINT HSS25GFPAWW "Customer complaint fridge is not cooling, confirmed ff room temp, frz was 30, condenser fan and compressor running evap fan is not, evap fan failed, also found heating element failed, evap had about half a frost pattern, found evap has slow leak, quoted, customer does not want repair, WR60X10074, WR51X10055, WR87X29147; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
LAUNDRY CENTER MAYTAG MVWB955FC1 "Customer complaint after about 15 minutes it leaks from the left side, started normal wash cycle, unit sensed filled and washed without leaking at all, found a small kids glove jammed in detergent dispenser port, this may have been original issue but since here was gearoil visible underneath and a small puddle on floor the gearcase was an obvious determination of a possible leak at some point, gear case was a necessary repair"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint fridge is not on only display, confirmed ui is only thing functioning, power to control is good, control failed; ordrng 1 W11043763 (cntrl-elec)"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDEM "Customer complaint ice maker in door is not working, ice bin is empty, found ice maker switched to the off position, turned on and shut doors, the ice maker started to cycle"
Corey L.
WASHER WHIRLPOOL MVWC400XW0 "Customer complaint washer was not spinning clothes out, ran diagnostics found f7e5 shifter fault, cleared, tried spin test, unit would not shift to spin, attempted agitation, no movement, basket moves freely and washplate moves with a little effort, when attempting to spin agitator by hand gears slipped and shaft grinder until it caught again, unit needs shifter and gearcase, customer does not want repair, left customer with quote WPW10006355 , W11132267; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE WHIRLPOOL WFG320M0BW2 "Replaced door gasket, op test good"
Corina B.
DISHWASHER WHIRLPOOL WDP340PAFB0 "CC that the unit does not wash. Ran diag 4 3- Motor Not Running, 7-1 no heat. Checked the voltage at the control 0volts to the pump and motor. Will need a new control. Office to order part; ordrng 1 W10906429 (cntrl-elec 18719), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER MAYTAG MDB7749SBM3 CC that the normal cycle does not work. When hitting the normal cycle it goes to auto sensing. Found silver migrate on the ui; ordrng 1 W10811169 (panel-cntl)
Corina B.
WASHER ROPER RTW4516FW CC that the unit will not spin or drain. Ran diag no codes. Started a drain and spin. Working as designed.
Corina B.
DRYER FRIGIDAIRE FARG4044MW0 "CC that the unit will not start. Found the fuse is open. Jumped the fuse unit started. Will need a fuse. Office to order part ; ordrng 1 137539200 (limiter 1878), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DISHWASHER WHIRLPOOL KDTE334DSS0 Cc unit not draining Found glass stuck in drain pump Removed glass Ran 2 test fill and drainsOP TEST OK
Brian M.
DRYER SAMSUNG DVH48H7400GWA2 Installed belt and pulley OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
DISHWASHER KITCHENAID KDTE404DSS0 Cc of leak and he tried to fix Found water valve crossed threaded and not sealing properly Replaced using back stock OP TEST OK ; used 1 W10327250 (WATER VALVE ) from stock
Brian M.
WASHER MAYTAG MVWB765FW0 Cc of long fill error Ran diagnostics found stored code for long fill Ran auto test no issues Ran extra rinse cycle no issue Everything is working at this time Advised to use as normal Ran auto test again and calibration OP TEST OK
Brian M.
REFRIGERATOR FRIGIDAIRE FRT18L4JWP Installed tracks OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Cc frost and ice in freezer Found bottom of freezer full of ice build up and drain pan full Defrosted unit. OP TEST OK
Dan H.
WASHER WHIRLPOOL LSQ7030LQ0 "Installed new lid switch, op test good"
Dan H.
RANGE MAYTAG MGR6600FZ0 "Customer complaint that oven temperature is too low, started bake for 350 degrees, temperature after preheat at 322 degrees, adjusted temperature of set up 30 degrees, op test good"
Dan H.
WASHER WHIRLPOOL WTW4815EW1 "Customer complaint that unit is leaking, ran manual test cycle, opened hot and cold valves, let basket fill, turned on drain pump, no leaks found, unable to duplicate the problem , unit is operating as designed"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH53521HZ0 "Installed new control, op test good"
Dan H.
RANGE WHIRLPOOL WFG320M0BW2 "Customer complaint that right rear burner is not lighting, confirmed, igniter is not arcing, igniter arcs when other burners are lit, unit needs new igniter harness, installed new igniter harness from truck stock surplus , op test good ; used 1 WPW10548355 (HARNESS ) from stock"
Dan H.
WASHER MAYTAG MHW6630HW0 "Customer complaint that unit is not working, confirmed, user interface is not working, no power to user interface , found harness open, unit needs new harness ; ordrng 1 W11133142 (HARNESS )"
Dan H.
WASHER WHIRLPOOL LSQ9659PW0 "Installed new gearcase, clutch, brake and switch, op test good"
Joe O.
WASHER GE WBVH5300K0WW Cc: not spinningRan test cycleUnit is working as designedOp test ok
Joe O.
WALL OVEN KITCHENAID KEBC247VSS02 Opened new membrane found ribbon cable rippedReordering; ordrng 1 WP8302743 (swtch-memb)
Joe O.
WASHER MAYTAG MVWX655DW1 Cc: not spinning clothes outFound error code f0e5 off balance loadRan auto test and calibrationRan drain and spinAdvised customer on loadingOp test ok
Joe O.
DRYER WHIRLPOOL WGD9400SW2 Cc: noise came back after repairFound belt slipped off pulley and pulley was eating away at the beltNeeds repair kitInstalled repair kit under warranty replacementRan test cycleOp test ok; used 1 4392067 (DRYER REPAIR KIT) from stock
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replace parts opt test ok
Gabriel P.
REFRIGERATOR GE GFE29HSDASS Replace parts opt test ok
Gabriel P.
DRYER WHIRLPOOL WED4950HW0 "Hinge was not sitting right correct it,opt test ok,took pic of pop"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replace icemaker,opt test ok"
Gabriel P.
RANGE JENN-AIR JES8750BAB "Found 6 key on control panel that is not working,customer need control panel but is discontinued advise them to call warranty and explain then that part is discontinued opt test ok"
Gabriel P.
DISHWASHER MAYTAG MDB8949SBM0 Replace panel opt test ok
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Found error f8e1 no fill long fill ,customer is loading the machine all the way to the top explain to her this is and energy efficient washer and don’t fill all the way to the top advise her that 7 large towels is a full load ,opt test ok"
Jeff M.
DRYER MAYTAG MED5630HW I hooked the unit up to 240 outlet for ran for 20 minutes tested good. producing heat most likely at its previous home the venting was bad
Jeff M.
DISHWASHER WHIRLPOOL WDTA50SAHW0 The control lock was on. Customer had questions and explained the operation of the dishwasher unit tested good
Jeff M.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Do unit has a Freon leak there’s no frost pattern there’s no heat transfer the compressor is running. This has an extended warranty for parts and labor pertaining to this job; ordrng 2 WPW10143759 (FILTER )s and 1 WPW10239732 (EVAP )
Brian M.
WASHER MAYTAG MVWB835DW3 Installed suspension ran spin test to adjust levelOP TEST OK
Brian M.
DISHWASHER MAYTAG MDBH949PAB4 Cc of leak Ran multiple test cycles Could not duplicate or see any kinds of leaks Left water mat under dishwasher just Incase it does
Brian M.
DISHWASHER KITCHENAID KUDS35FXSSA Cc of leak Found leak coming from vapor barrier and cover Needs seal and cover ; ordrng 1 W10832773 (barrier) and 1 WPW10497235 (seal)
Corina B.
WASHER WHIRLPOOL WTW4950HW1 "CC that the unit will not heat. Ran diag no codes. Ran hot and cold valve, good. Working as designed. Optest ok."
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 CC that there is frost and ice in the freezer. Found the gasket not touching the frame. Steamed the gasket out. Optest ok.
Corina B.
DRYER AMANA NGD4655EW2 CC that the unit is not heating. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Unit is a gas dryer not electric. Cust bought a electric dryer sent pic of receipt. Optest ok.
Gabriel P.
WASHER MAYTAG MVWC415EW1 Replace latch opt test ok
Arthur V.
RANGE WHIRLPOOL WFG320M0BW2 Customer very unhappy with how broiler cooks. This is her second stove with the same results—. Called techline talked to rick. Unit is working as designed.
Arthur V.
REFRIGERATOR KITCHENAID KSSS42QDX05 Found water leak coming from water valve. Purple vane with a hair line crack. Part is no longer available. Two part numbers are 2003791. And 2006766 which are both nla.
Jason N.
DRYER ELECTROLUX EFME517SIW0 "Cc unit makes noise when runningFound blower wheel clogged with lint, cleared out. This is second time in last 4 months this has happened. Talked with Frigidaire techline, blower wheel needs updated to new style, also line filter needs updated. ; ordrng 1 5304511512 (LINT FILTER) and 1 5304513609 (BLOWER WHEEL)"
David R.
REFRIGERATOR GE CSHS5UGXBSS Replaced control. Started to feel code air and frost pattern starting to form. Customer to give 24 hrs to get back to normal temp. Op test ok
Arthur V.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Found ice maker motor not cycling even in diagnostics. Needs ice maker. 14 vdc to icemaker in test mode ice maker not responding. Needs ice maker; ordrng 1 WPW10764668 (ice maker), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS571CIHB00 "Replaced diffuser, tested. Op test ok"
David R.
WASHER WHIRLPOOL LXR5432KQ0 Replaced lid switch. Tested. Op test ok
Arthur V.
DRYER WHIRLPOOL CED126SDW1 Found debri in blower housing causing noise issue. Took apart and cleaned out blower housing. Op test good Advised customer about fire hazard associated with foil vents.
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Door still not here. Ohmed out heater and is good. Replaced and steamed out fan motor, and replaced controls. Will return whenever door arrives.; saved tckt"
Dan H.
DISHWASHER KITCHENAID KDFE204EWH1 "Installed new wheels, op test good"
Brian M.
WASHER MAYTAG MVWC360AW0 Cc of no spin Found error for f7e1 Could not spin basket freely After some force tub broke free But is loud when spinning Needs gear case and washplate will not come off with out damaging it Does not want to repair
Arthur V.
WASHER WHIRLPOOL WTW8540BW0 "Found bad bearing. Needs bearing kit,stator ,rotor. Customer does not want repaired"
David R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Talk to customer, told him i called Techline, order parts and return. Mentioned Fz fan is super loud. Called TechlineMikeMake sure customer is closing door properly, put bead around door gasket/hinges/4 corners of the gasket, 70% food ratio for when unit goes into defrost mode make sure the covers and seals around Evap are tight and not broken.; ordrng 1 W10702120 (gasket) and 1 W10813581 (duct-air) and 1 W10913629 (harns-wire) and 2 W11208347 (DUCT AIR)s and 1 W11223729 (CONTROL BOX FF) and 1 WP2315539 (motor-evap) and 1 WPW10384183 (thermistor)"
Gabriel P.
RANGE WHIRLPOOL WEG745H0FS0 "Call bj explain situations the black stuff customer getting on there pot is the paint from the grates also found front two burner not lighting by a senior technician it will need orifice holders it come with igniter doing estimate customer will call whirlpool to cover for parts do order parts till we get and authorization ; ordrng 1 W10552126 (holder-orf RIGHT 72.80) and 1 W10552128 (holder-orf LEFT 76.19) and 1 W10885073 (grate-kit 180.48), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER KENMORE 11026912691 "Machine agitate and fill but not drain or spin tb and bj had me jump start the lid switch I did and started it draining and spin customer need a lid switch ; ordrng 1 WP3949238 (switch-lid 36.68), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 "Found error f7e1 basket speed fault and f7e6 motor fault and f5e2 lid unlock fault also found lots of oil leaking underneath there was oil on motor shifter,belt,cam ordering parts needed took pic of pop under one year manufacture warranty ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11239857 (BELT DRIVE ) and 1 W11283592 (MOTOR )"
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM The units sump assy. Is seizing. The sump needs to be replaced ; ordrng 1 W11025157 (SUMP)
Arthur V.
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Found unusual t not going into defrost. Needs control. Heater working. Gasket is not the issue. Customer turned unit off so it will be defrosted upon arrival ; ordrng 1 W10861719 (contrl-box)
Arthur V.
WALL OVEN/MICRO GE JT3800SH2SS Installed new control. No good —-called techline Bob. Need to replace machine bd in between microwave and main oven. Need second man. Advised customer Part is on backorder. Customer to call when she receives part. TWO MEN. did not reschedule due to backorder part ; ordrng 1 WB27X25692 (bridge board)
Arthur V.
REFRIGERATOR KENMORE 596.711031 "Found unit needs a icemaker assy. ; ordrng 1 D7824706Q (ice maker), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Cc unit goes into control lock constantly Customer showed popFound unit in control lock, unable to release lock using function button. Flipped breaker to unit, powered back on, able to unlock control. Ran diagnostics, no codes stored. Ran UI interface test, clean washer button did not respond. Unit needs UI console. This unit has a dryer stacked on top in closet, will need second man ; ordrng 1 W11319991 (cntrl-elec)"
Jason N.
DISHWASHER WHIRLPOOL WDF750SAYW0 "Cc unit cycling properlyStarted wash test, wash motor did not turn on, only humming. Unit needs wash motor. Checked fill and drain functions, checked good.; ordrng 1 WPW10482502 (pump&motor18242), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER WHIRLPOOL MVWB835DW2 "Replace control and UI ,opt test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 "Cc needs refrigerator filters changed, she is unable to do them herself Customer doesn’t have water filters yet, she ordering now. Customer will call and schedule when she has them. Payed service today."
Gabriel P.
DISHWASHER MAYTAG MDB4949SDZ0 "Missing screws that holds pan underneath and electrical box was missing screws also correct issue,opt test ok"
David R.
WASHER MAYTAG MVWB765FW0 "Cc same issue, some times unit works and other times it won’t respond to commands. Arrived and unplugged unit, plugged in. No error codes. Ran through service mode and load size calibration. Look underneath and at control, everything looks good and plugged in. Ordering console and control and lid lock; ordrng 1 W10810403 (lid lock assy) and 1 W10919546 (console.) and 1 W10920541 (cntrl-elec)"
Gabriel P.
WASHER MAYTAG MVWX655DW1 "Found error code f5e2 lid lock fault and f5e3 lid unlock fault delete code ran calibration then auto test pass when back to diagnostics to see if error code came back but it didn’t,opt test ok advise customer that 7 large towels is a max exceed of full load she was filling basket to the top"
David R.
REFRIGERATOR WHIRLPOOL GD5RVAXVY03 "Arrived, customer said has been plugged in for 2+ hours. Was previously unplugged for 5/6 hours. Freezer evap has a good frost pattern. Evap fan not blowing, checked and found open. Needs fan motor. ***customer paid svc do not order part; ordrng 1 WPW10236142 (motor-evap 131.41), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER SAMSUNG DV328AERXAA Long venting and wrong material foil advised to short the vent and and get a semi regit metal ventilation or regit I turn machine on without being plug in with the vent and it runs good when I plug in the foil ventilation it stops and throw e0 if customer fix ventilation and still does it advise him to call us back between the the 30 days ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Gabriel P.
REFRIGERATOR WHIRLPOOL GSF26C4EXT02 Line was frozen clear out opt test ok
Brian M.
WASHER MAYTAG MHW3505FW0 "Cc unit does not getting water Ran diagnostics found error for long fill Found hot water entering but cold was only tricking in Needs water valve Unit is stacked and dryer will have to be moved to access washer Customer does not want us to install she said her husband will install it ; ordrng 1 WPW10435242 (valve7738), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MVWX655FW1 Complaint of a drain issue. Found long fill no fill error. Possible drain hose not installed correctly Tested unit. Op test good. Also found a coin between tub and agitator. Removed. Op test good
Corey L.
RANGE WHIRLPOOL WFE525S0HZ1 "Installed cooktop, customer does not like the new cooktop, wavy at the back right corner, ordering new cooktop, installed element and adjusted flush to cavity, heated to 400, no popping or cracking at all, did not schedule a return visit at this time; ordrng 1 12234872 (COOKTOP)"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SEYM02 Replaced damper assy. Op test good.
Arthur V.
REFRIGERATOR KITCHENAID KBFN402EPA01 Found bail arm not in correct position. Reinstalled properly Customer to monitor. Op test good
Arthur V.
DRYER GE GFDS260EF2WW Replaced control. Op test good
David R.
WASHER WHIRLPOOL WTW7000DW0 "Cc of getting LF error code. F8E1 long fill , F0E3, F7E0 loss of power, F6E2 communication error. Went through and found hot water valve open on the valves. Tested it and not bringing in hot water. Advised customer of little grinding sound, could be sign of gearcase needing replaced; ordrng 1 W11173597 (VALVE WITH HOUSING 144.68), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER AMANA NTW4516FW2 "Cc of banging noise. No error codes. Agitate is good, loud banging and scraping when in spin mode. Leaned up top cover during spin mode, basket and tub ring are sliding up against each other, causing the white plastic parts to chip off into basket. (Customer found plastic pieces in sink). Suspension is good. Tub ring looks warped on one side. Took basket out to make sure it was sitting right. Ordering ring, basket, drive block, gearcase; ordrng 1 W10554251 (spin basket) and 1 W11255272 (GEARCASE) and 1 WP389140 (drive block) and 1 WPW10531289 (tub ring)"
Arthur V.
DRYER WHIRLPOOL MEDB835DCA Customer has issues with a a clogged vent. Gave customer number to dryer vent wizards Unit op test is good
Gabriel P.
DRYER FRIGIDAIRE FARG4044MW0 Rescheduling for tomorrow morning I believe is control switch is bad but I’m requesting a senior tech to diagnose with cause everyone is out of the office told customer we will add her up on tomorrow morning
Joe O.
HOOD KITCHENAID KXD4636YSS5 Installed motorRe applied power to unitUnit now raising and lowering on its own after motor replacement Unit still binding on rear panelCalled whirlpool Spoke with sterlingAdvised sterling that after repair unit is still not raising under its own power and the rear panel is causing it to bindSterling stated that rear panel is not replaceableAnd if I cannot alter the panel the unit is unrepairableAdvised customer that whirlpool is to contact them with any more information
Joe O.
DISHWASHER KITCHENAID KDTE104ESS0 Installed sump assembly and controlRan test cycleOp test ok; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock
Jeff M.
WASHER WHIRLPOOL WTW8500DC0 The lid lock has failed displaying an F5 E3 lock error code; ordrng 1 W10861642 (LOCK)
Joe O.
DISHWASHER GE CDT865SSJ0SS Installed ui lcdRan test cycleOp test ok
Joe O.
DRYER MAYTAG MED6000XG2 Cc: over heatingFound unit heating in air fluffFound element openFound element shorted to groundChecked thermostats Needs elementReplaced elementOp test ok ; used 1 WP8544771XXX (XXX DO NOT RESTOCK XXX10349) from stock
Jason N.
WASHER GE GTW485ASJ3WS "Cc start button fell into console. Part sent to customer was not for start button. Removed control board, found plastic start button pushed back into console, board mount screw hole on that side was stripped out, wouldn’t hold that side of the board tight to console. Install slightly larger screw to hold control board to console. Op test good.Customer says it doesn’t spin fast enough to extract enough water from cloths, has to put cloths through dryer twice to dry. Found service pointer HL04-18 for intermittent high speed spin. Software update , also ordering drive belt.; ordrng 1 WH01X24180 (drive belt) and 1 WH98R23015001 (module tl27 update 5)"
Jason N.
REFRIGERATOR KITCHENAID KSRS27FGSS14 "Cc ice maker not making iceFound ice maker running a continuous cycle, will not stop or fill with water. Replaced ice maker using truck stock. Ran manual cycle jumping T to H. Ice maker cycled, filled mold with water and stopped. Op test good.; used 1 4317943 (ICEMAKER) from stock"
Jason N.
WASHER MAYTAG MHW5500FW1 "Cc unit shaking and vibrating , very offbalanceFound unit with top 2 shipping bolts still installed, removed, ran drain and spin. Unit functions normally. Op test good."
Jason N.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Cc unit crisper drawers opening up when product put in themCustomer showed popConfirmed drawers creep forward. Unit angled forward. Adjusted leveling legs to angle unit back. Drawers stay closed now, and unit doors now gravity close. Op test good."
Dan H.
MICROWAVE WHIRLPOOL WMH31017FS2 "Installed new control , op test no good , Cams are bad, lifted door unit stared but was not heating, capacitor and diode are good, unit needs new magnetron and cams and switches; ordrng 1 W10450407 (harns-wire) and 1 W10754299 (magnetron)"
Jason N.
DRYER WHIRLPOOL WED49STBW0 Installed listed heater and thermostat. Ran cycle test. Op test good.
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Customer complaint of frost build up around frz door in frz and there is a dent in the freezer door, confirmed, found almost an 1/8th” gap around both sides of frz and top, also gaps on both sides of ff section, advised customer of warm air entering unit, siliconed gaps, took pics of dent and wire at control not installed under cover, corrected wire, customer says the delivery guy told her it would be on the way and pointed the dent out to her, advised entitlement states 4/2/19 and puts unit outside of the 30-day cosmetic warranty, she is reaching back out to lowes who told her it was in process of being replaced, blck frz Dr, LW10803963"
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is not starting, confirmed, nothing working, no lights, control is recieving 120vac , unit needs new control; ordrng 1 W11170319 (CNTRL )"
David R.
REFRIGERATOR WHIRLPOOL GARF30FDGB00 "Replaced door, steamed gasket. Op test ok"
David R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc of leaking, already had Lowe’s replace water line and drain hose. Arrived, water turned off, turned on and looked under dishwasher. Water is leaking from water line. Looks like it might be pinched between the units let and cabinet. Turned off water. Informed customer of what’s going on. Dishwasher components are fine. Customer will have to get in contact with Lowe’s/Whirlpool. Op test ok"
David R.
WASHER MAYTAG MHW3505FW1 "Cc noise sound like some coins maybe dropped in unit basket, at the end of the cycle it took a longer time than normal. Unplugged and plugged back in. Basket moves freely, nothing binding up. No error codes, no noise in spin mode. Found coin in middle of bellow. Checked and cleared drain housing. As of today, couldn’t duplicate anything. All components check good. Op test ok."
Brian M.
COOKTOP ELE WHIRLPOOL WFE505W0HZ0 Installed control lights turned off OP TEST OK
Brian M.
DISHWASHER FRIGIDAIRE FFBD2406NW7B Installed control board ran test cycle OP TEST OK
Corey L.
DRYER WHIRLPOOL MGDB765FW0 "Customer complaint dryer is not operating at all, confirmed outlet supply 120, no selections working, removed back cover found neutral wire disconnected from power cord, reinstalled snug, op test good"
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Cc: intermittent dispensing water and ice and door light staying onFound dent inside door preventing door from engaging door switch Found control board not sending power to ui for ice and water dispensingNeeds ff left side door, ui, and control boardDoor is on back order office to reschedule; ordrng 1 W11043763 (cntrl-elec) and 1 W11104476 (dor-fip) and 1 W11265135 (panel-ui)"
Corina B.
RANGE GAS WHIRLPOOL WFG320M0BB2 "CC that the range will set the sample detector off. Advised cust the vent for the oven is at. The hood range is exhaust back into the kitchen. Advised the cust will need a new hood vent to exhaust outside the house. Gave cust eels installation’s number. Also, advised cust to not turn the vent on when using the oven but use it for the cooktop. Heated oven to 350*. Optest ok."
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Cc icemaker works intermittent. Had ice in icemaker when arrived. Did not cycle through by itself when I attempted. Water dispensed into icemaker. Front dispenser is working. Ordering icemaker. ; ordrng 1 WPW10300024 (icemaker)
Corina B.
DRYER WHIRLPOOL MGDX655DW2 CC that the unit stops and then does not start back up. Does not happen ever time. It happens on any cycle and anywhere in the time. Advised cust to take video of this happening.
Jeff M.
DRYER WHIRLPOOL WED94HEXW0 "Idle pulley a screeching unit needs a dryer repair kit. Are used my kids yesterday needs to be ordered; ordrng 1 4392067 (dryer repair kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced door. Tested. Op test ok
Jeff M.
DISHWASHER WHIRLPOOL WDT710PAHB1 The run time is 3hours witch is normal. I highly recommend to the cust to start using rinse aid. Unit op tested good
Jeff M.
WASHER GE GUD27ESSJ0WW Just like the previous job I cannot separate the transmission from the tub. As I was beating on the transmission seal must’ve failed in the transmission to start leaking oil. Customer is done trying to fix these machines he will buy new
Dan H.
DRYER WHIRLPOOL EED4100WQ0 "Installed new timer, thermal fuse and thermal cut off, found element shorted to cabinet which blew thermal fuse , installed new element, jumped out thermal fuse, unit ran and heated, installed new thermal fuse, op test good ; used 1 279838 (ELEMENT), and 1 3392519 ("
Dan H.
WASHER MAYTAG MVWB700BW0 "Installed new lid lock, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Installed new air damper, op test good"
Corey L.
DISHWASHER WHIRLPOOL WDTA50SAHN0 "Called and spoke with customer about rescheduling to order other drain hose, customer was not pleased about having to get off work early today, apologized and scheduled for Tuesday the 28th; ordrng 1 WPW10545278 (hose-drain)"
Dan H.
DRYER WHIRLPOOL LGR6620PQ0 "Customer complaint that unit is not drying, igniter is glowing, unit pulling correct amperage, unit needs new coils, installed new coils, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; used 1 279834 (COIL 22.45) from stock"
Dan H.
DISHWASHER KITCHENAID KDPE234GPS0 "Installed new adjuster, op test good"
Dan H.
OTR MICROWAVE KITCHENAID KMHC319ESS4 "Customer complaint that unit stopped working, found no power to outlet, plugged unit into a different outlet, unit owned up, unit heated, advised customer that they need an electrician to correct power supply , unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Installed new ice maker , op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Installed new door, op test good"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Replaced user interface op test good
Jeff M.
DRYER MAYTAG MEDX600XW0 The idler pulley was bad replaced with truck stock; used 1 279640XXX (XXXDO NOT RESTOCKXXX) from stock
Brian M.
WASHER MAYTAG MHW5630HC0 Dent in back cover rubbing against motor Found cover to be dented in just enough to rub Removed cover Used rubber mallet and smoothed out the dents Ran spin cycle OP TEST OK
Brian M.
WASHER WHIRLPOOL WFW5620HW0 Cc of Shaking Ran drain and spin test unit is spinning with out any extra moment then expected no noises are heard. Ran 15 min high speed spin OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL GU2455XTSB1 Cc unit not washing properly Ran test cycle found sump activating but not creating enough pressure to go to spray arms Also found glitch in control and have to reset to start another load Needs sump assembly and control board Customer does not want to repair EST only
Brian M.
WASHER MAYTAG MVWB955FC0 Cc unit not locking Ran diagnostics found no stored errors Ran test 51 completed with no errors Ran manual lid lock test gave an error after doing it 15 times Installed control and lock Ran calibration test 52 OP TEST OK
Brian M.
WASHER WHIRLPOOL WTW8540BW1 Installed suspension and tub ring Ran auto test to verify it’s not leaking OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
REFRIGERATOR KITCHENAID KRFC704FSS01 Installed ice maker Ran water test OP TEST OK
Corey L.
RANGE WHIRLPOOL WFG525S0HZ1 "Customer complaint back right burner goes out on low, confirmed, made valve adjustment at RR burner control knob, op test good, took unused part with"
Brian M.
REFRIGERATOR MAYTAG MFD2561HES Cc of no water coming from dispenser Found water line frozen a little at water reservoirWas able to shake lines and obstruction moved and water returned to dispenser OP TEST OK
Jason N.
REFRIGERATOR WHIRLPOOL WRT316SFDM00 "Cc not cooling Customer said it started cooling yesterday then warmed back up todayChecked frost pattern on evap. Only heavy frost on first coil. Low side gauge at 5 in vac. Condensor coils cool. Found leak on process stub. Repaired joint, replaced uv filter drier using truck stock. Brought system down to 29 in/hg vacuum for 15 min, shut off vac, watched gauges for 15 min for any changes. No change, recharged system with 4.3 oz. of r134a. Watched frost pattern on evap. For 10 min. Frost pattern to 2nd coil. Unplugged unit, rechecked for leaks on system equalization. No leaks. Plugged back in, advised customer to wait 24-48: hrs for temps to return to normal.; used 1 TJ90BPV31 (BULLET PIERCING VALVE), and 1 WPW10143759 (DRIER) from stock"
Corey L.
DRYER WHIRLPOOL WED4800BQ1 "Customer complaint dryer is squeaky, confirmed, found belt tension pulley bearing failed and making the noise, quoted to repair with part 4392065 from ts, customer did not want repair, lubricated pulley and left quote"
Corey L.
REFRIGERATOR WHIRLPOOL WRS571CIHB00 "Customer complaint freezer door is not shutting, confirmed doorways unleveled, found hinge was loose, tightened, door shuts correctly, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Installed new parts, op test good"
Corey L.
WASHER MAYTAG MVWB835DW3 "Installed new console, calibrated, op test good"
Joe O.
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 Cc: frost in freezerFound a magnet stuck to the bottom of fridge by the freezer door gasket causing a gapSteamed out gasketOp test ok
Joe O.
DRYER WHIRLPOOL WGD4616FW1 Installed gas coilsRan test cycleOp test ok
Corey L.
DISHWASHER WHIRLPOOL WDTA50SAHN0 "Customer complaint dryer keeps tripping breaker, power at outlet is good but customer has a 110 line jumping off to the outside off of the 220, unplugged everything on on L1 and l2 from dryer, breaker still trips and outlet pops as soon as prongs make contact with outlet, disconnected cord from unit and held cord while plugging in, still trips breaker, problem is either in the cord which is not covered but more than likely the line that the jump is going to outside, advised to call the electrician back as well and purchase a new power cord"
David R.
DRYER AMANA NED4655EW1 "Replaced drum, tested. Op test ok"
Jeff M.
WASHER WHIRLPOOL WTW5000DW0 The wash plate is stripped out in the hot side water valve is not opening all the way; ordrng 1 W10752283 (washplate) and 1 WPW10683603 (WATER VALVES)
Arthur V.
WASHER MAYTAG MVWC416FW0 "Found unit need agitator Please order from v&v ; ordrng 1 W10836692 (agitator), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER SAMSUNG DV42H5200EW/A3 "Found open heating element. Needs replaced ; ordrng 1 DC97-14486A (HEATING ELEMENT ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"