Local Reviews
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Dan H.
REFRIGERATOR FRIGIDAIRE FRS3R4EB0 "Customer complaint that unit stops cooling intermittently, fresh food section temperature at 50 degrees, freezer section temperature at 19 degrees, evaporator fan is running, compressor and condenser fan are running, good frost pattern on evaporator, unit needs new thermostat ; ordrng 1 5304496561 (cold control kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE GE JB968S0H3SS "Customer complaint that door does not close completely, found hinges bent, unit needs new hinges ; ordrng 1 WB50T10081, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WALL OVEN KENMORE 79030529802 Needs trim removed before repair (see pics). Customer to remove trim and call back to reschedule. Unit actually sits behind trim ; schdld next appmnt for 10/8 TUE !
Jason N.
WASHER WHIRLPOOL WTW5000DW2 "Cc unit does not power onCustomer stated power outages lately, and then unit wouldn’t turn on Checked power in to control board, good at 122v. unit needs control board.; ordrng 1 W10634026 (cntrl-elec)"
Joe O.
RANGE WHIRLPOOL WFG114SWQ0 "Cc: oven not lightingFound igniter receiving power but not igniting. Needs bake igniter.; ordrng 1 W10918546 (igntr-oven4941), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
MICROWAVE JENN-AIR JMW2430WP00 Installed new part unit op tested good
Jason N.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc unit freezer and ff compartments frosting up and light not working in freezerFound freezer with buildup of frost near door, gasket not sealing on top and left side. Defrosted freezer, steamed gasket pliable and stretched. Freezer light not working even after defrost, ordering switch and light module. Found ff evap covered with large ice block, bottom drawer not even closing it’s that big. Steamed evap cover and evap, cleared ice from ff. Ordering evap harness for ff and evap cover.; ordrng 1 W11033168 (harns-wire) and 1 W11205083 (module) and 1 W11384469 (SWITCH) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap)"
Arthur V.
DISHWASHER WHIRLPOOL WDT720PADM3 Replaced motor sump assy and water valve. Op test good.
Arthur V.
DRYER WHIRLPOOL WED72HEDW0 Stacked unit. Found no 12 volts at p5-3 and p5-8 per techsheet. Needs control CUSTOMER DOES NOT WANT REPAIRED
Joe O.
DISHWASHER MAYTAG MDB8989SHZ0 "Cc: not washing, intermittent touch on uiFound unit is filling but will not wash. Found motor connection disconnected from control. Re secured connection, pulled on connection to ensure tight and not going to come out. flipped from seal to allow it to grip the connection in place. found ui is intermittently working. Needs ui; ordrng 1 W11403919 (UI)"
Gabriel P.
WASHER AMANA NFW5700BW1 Found lots of tape on drain hose not letting it to breath creating an air trap correct issue opt test ok
Jeff M.
WASHER WHIRLPOOL WTW4800XQ4 The suspension is worn out and the tcase needs to be replaced ; ordrng 1 W10780048 (suspension) and 1 W11255272 (gearcase)
Joe O.
DRYER WHIRLPOOL GEW9250PW1 Cc: does not startFound belt broken. Needs dryer repair kit. Replaced. Op test ok; used 1 4392067 (DRYER REPAIR KIT4783) from stock
Joe O.
DISHWASHER MAYTAG MDBH945AWS Installed wheels and latch. Op test ok
Joe O.
REFRIGERATOR KITCHENAID KFIS27CXMS0 "Cc: freezing food in ff section, frost build up near ice makerFound ff section at 31 degrees and freezer at 10 degrees. Found door gaskets are sealing properly. Verified that air baffle is functioning. Could not pull unit out to check thermistors at the main board. Spoke to BJ he advised that usual cause is control and thermistors. Needs control and thermistorCustomer does not want to repair at this time"
Jeff M.
DISHWASHER MAYTAG MDB4949SHZ0 Installed new part unit op tested good
Joe O.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Installed heater. Ran test cycle. placed water mat. Op test ok
Joe O.
RANGE GE JGSP48S0H4SS "Cc: any button pressed shows loc onFound control lock on. Shut off control lock, unit functioning as designed. Op test ok"
Jeff M.
RANGE WHIRLPOOL WGG745S0FS02 She was having issues withsabbath mode I found in the settings store was turned off unit op tested good
Dan H.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Customer complaint that unit is not cooling, fresh food section temperature at 41 degrees , freezer section temperature at 11 degrees, compressor and condenser fan are running, evaporator fan is running, good frost pattern on evaporator, called our techline, sm says to schedule for next week to install a filter drier; schdld next appmnt for 10/8 TUE !"
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cc unit freezing on top shelf.Customer stated he had bacon in lower drawer go bad/slimy and limp, so he turned temps up by 1 digit, then he had a drink freeze on top shelf. Customer currently has ff temps set at 4, Checked product temps in ff. Reading temps at top shelf and in lower drawers 39-42 degrees, this is accepted range. Advised customer on product placement in ff. Op test good."
Jason N.
RANGE WHIRLPOOL WFG320M0BW2 "Cc unit making black spots on oven bottomCustomer says when she uses bake, spots appear on oven bottom plate. Advised customer some discoloration may appear when using unit for the first few times, as manufacturing oils need to burn off. Found some light brown spots on oven bottom, able to remove with sponge. Ran bake test, op test good."
Gabriel P.
WASHER WHIRLPOOL MVWC565FW2 Customer complaints soak clothes on end of cycle ask her to load the unit how she does laundry notice she over loading the clothes advise her how to use machine also found hot and cold switch correct issue also notice there was no hot water going in unit when asked for it found valve close open valve ran diagnostic found f8e1 no fill long fill it had to be the issue they were having with hose being switch also found one outlet with open neutral and another outlet with open ground reverse advise the to get and electricians
David R.
RANGE JENN-AIR n/a "Cc that they were using the cooktop and oven at the same time, then everything stopped working. Cannot get to back of unit to check out power coming into unit, most likely a control issue. Will need two techs, double labor advised to customer. Let customer know that it’s probably not worth being repaired because most of the parts are discontinued but if he still wants us to come out that is no problem at all.*** double labor*** drop in range with down draft.*** unit is older than 20 years"
Corey L.
MICROWAVE JENN-AIR JMW2430WP00 "Installed turntable motor, op test good, see Jim pvr for funds collected"
Corey L.
DRYER WHIRLPOOL WED4815EW1 "Replaced start switch relay, op test good"
Corey L.
REFRIGERATOR MAYTAG MRT118FFFH04 "Customer complaint fridge has heavy condensation dripping from fridge ceiling, confirmed, found left side of gasket with a big gap on half of the whole side, hinges were switched on installation, trained gasket to cabinet, cleared water droplets from ff ceiling"
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Installed control, op test no good, removed bracket for harness connections under door, found yellow orange and brown wires severed about 1.5” from entry to unit underneath, used wire nuts to reconnect, op test good"
Corina B.
REFRIGERATOR ELECTROLUX FGHC2331PFCA CC that the unit is not cooling. Evap and condenser fans are running. Ff 45* Fz 60*. Removed evap cover ball of ice at the top of the evap. Will need a new evap and drier.
Corina B.
WASHER WHIRLPOOL WTW4816FW1 "CC that there is no hot water going into the unit. Ran diag no codes. Manually checked the hot and cold water, correct. Started a normal cycle on hot water. Hot and cold water going into the unit. Working as designed. Optest ok."
Corina B.
RANGE WHIRLPOOL MER6600FZ2 "Cust showed pop, sent pic. CC that the oven door does not shut. Found the right hinge is bent. Will need new hinges and receivers.; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Brian M.
REFRIGERATOR KITCHENAID KSC24C8EYP02 Recovered refrigerant Installed compressor and filter Ran 28inch vac for 20 min Recharged with 5.3 oz of r134a Ran test 4 watched for frost on both evaps Normal frost pattern showed turned test mode off Unit back to runnning normal. At time of leaving ff section was showing temps of 48 and freezer at 47
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Leveled doors. Customer had said the switch in FF is the one that needs replaced. Customer had also rigged the old door and switch before we came out so the lights would not stay on. I took a picture of switch, sending into to see if it voids warranty, or can just send customer switch.; ordrng 1 W11396033 (SWITCH )"
David R.
RANGE WHIRLPOOL RF386PXEQ "Cc unit is making loud noises coming from where control board is located, other than that operational wise unit is working. Went to back of unit, checked all wires, checked 240 coming into unit, checked unit with cooktop on and bake. Nothing out the the normal. No burning smell. Everything is checking fine as of today. Advised customer could be the control board opening and closing relays. Op test ok."
David R.
RANGE WHIRLPOOL WGE745C0FS00 "Cc, same thing, every time servicer is here and test unit it test fine, but when actual basking unit is messing up both top and lower ovens. Customer has documented every time she has baked and 9/10 unit is messing up. At the same time customer is explaining, she is saying she stops unit and starts unit a different time throughout end of preheat because oven thermometer that she has is reading different. Both ovens are already calibrate 10* higher. Customer is saying when the thermometer she has is showing different then what the display is showing, she will turn off and restart bake at higher number. Turning it off and turning on will take time for element to start back up, and also opening the oven door will cause hot air to rush out. Put unit on 350* today with the 10* higher increment. Waited a couple cycles after preheat and oven is measuring 358*. Control and sensors recently replaced, techline already called. Everything is checked fine. Will send i
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Customer complaint that unit is not cooling, fresh food section temperature at 54 degrees, freezer section temperature at 20 degrees, found evaporator frozen at the top, unit needs new evaporator thermistor and defrosted, cleared evaporator and installed thermistor from truck stock surplus, op test good ; used 1 WPW10383615 (THERMISTOR 40.15) from stock"
Brian M.
DRYER MAYTAG MED6630HC0 Installed panel and console OP TEST OK
Corina B.
RANGE JENN-AIR JGRP548WP02 "CC the oven turns off when the top burners are on. Checked the screws around the door, gaskets. Checked the gas line, correct. Replaced the ui and control. Brought core back for return. Programmed the ui. Turned oven on to 350* with top burners on."
Brian M.
WASHER WHIRLPOOL MVWB765FW3 Cc of rust on soap drawer Found unit to have brown build up on rail of soap dispenser Replaced Ran test cycle OP TEST OK
David R.
DRYER MAYTAG MEDB835DW4 Customer wasn’t Pushing the start button the correct way. She was tapping it instead of hold to start as instructions are stated. Unit is good. Op test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cc of unit door agar light on and paddles do not work Check door and switches Ran door test switches not changing input Called whirlpool they had me check all wiring on switches OP TEST OK Then ice dispenser and water still not working Called back to whirlpool Advised me to replace main control because we are getting proper voltage but board is not reading the switches ; ordrng 1 W11043763 (cntrl-elec)
Corina B.
RANGE MAYTAG MGC9536DS0 Replaced the parts listed. Optest ng. Called t/l checked the white wire to ground 120 volts. Will need a new cord. ; ordrng 1 W10392003 (cord-power) and 1 W11220380 (igntr-surf) and 1 W11246765 (igntr-surf)
Dan H.
WASHER WHIRLPOOL MVWC425BW1 "Customer complaint that unit is not filling, ran diagnostics found f5e2(lid lock fault) and f5e1(lid switch fault) error codes , unit needs new lid lock, installed new lid lock, op test good ; used 1 W10404050 (LATCH 53.23) from stock"
Corina B.
RANGE GAS GENERAL ELEC JGS905SEK1SS CC that the unit will not turn a bake on. Found the connector to the bake element is burnt. Checked power to the igniter 120 volts. Will need and igniter and wire harness. Called SM harness not available. Advised me to splice wires together. Replaced the igniter from t/s. Optest ok; used 1 12400035 (IGNITER) from stock
Brian M.
RANGE WHIRLPOOL WFC150M0EW Front glass damaged Needs glass ; ordrng 1 WPW10409945 (glass-door)
Brian M.
DRYER MAYTAG MEDB765FW0 Cc of sparking Found wires damaged and burnt on plug wires Installed terminal block and new wires Could not run test cycle because outlet wire is damaged and needs replaced ; used 1 279320 (BLOCK-TERM) from stock
Corina B.
WASHER MAYTAG MVWB765FW1 "CC that the unit will stop mid cycle and flash. Ran diag f5e1 lid open to long, f2e1 UI Stuck Button, ran an encoder test, failed. Will need a ui and main control. ; ordrng 1 W11135391 (console) and 1 W11135392 (cntrl-elec)"
Dan H.
WASHER MAYTAG MVWC465HW2 "Customer complaint that unit is not starting, Ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, ran drain and spin cycle, unit spins, unit is operating as designed"
Jeff M.
REFRIGERATOR KITCHENAID KSSO42QTX02 "The unit is not running I found the capacitor on the main control is swollen the unit needs the service pointer control convention. W10802724C. ; ordrng 1 W10789107 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed new control and thermistor
Corey L.
DRYER WHIRLPOOL WED9500TW2 "Customer complaint dryer is not working at all, confirmed no selections working, correct power is getting to control, harness is plugged into control firm, tech sheet says to replace console, console not longer available, unable to repair"
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 "Gearcase sound load and leaking oil ordering gearcase the one I got on truck stock is different part number ,ordering ; ordrng 1 W11255272 (gearcase)"
Gabriel P.
REFRIGERATOR AMANA TG18V1W Found frigde stuck on defrost tap the control box where defrost timer sits at and started working will need a defrost timer giving estimate will not repair
Brian M.
DRYER WHIRLPOOL WED49STBW1 Cc of no heat Found thermal cut off open Replaced using truck stock Ran test cycle OP TEST OK ; used 1 279816 (CUTOFF4186) from stock
Gabriel P.
WASHER MAYTAG MVWB865GW0 Found control panel start button not responding ran diagnostic start is stuck ordering panel ; ordrng 1 W11135391 (console)
Corey L.
REFRIGERATOR AMANA ABL2233FES "Customer complaint ice maker is not making ice, found a dozen cubes in bin, jumped im, heater failed, unit needs new ice maker; ordrng 1 D7824706Q (ice maker)"
Corina B.
WASHER WHIRLPOOL WTW4950HW1 CC that there is a lot of noise in a spin. Found change in between the basket and wash plate. Removed the change from the wash plate. Started a rinse and a drain with towels. Optest ok
Jason N.
DRYER WHIRLPOOL GEW9250PW1 "Cc unit not powering onChecked power in to control board, good at 122v. Checked power to UI console, 0v. Unit needs control board. Control (8546219) is NLA for this unit."
Jeff M.
REFRIGERATOR WHIRLPOOL JFFCC72EFS00 The unit is leaking water from the filter assembly it almost looks like it froze and cracked damaging the filter housing in the tubing the unit is under a Jen air two year warranty; ordrng 1 W10906054 (housing) and 1 W11223013 (tube-water)
Jason N.
REFRIGERATOR WHIRLPOOL KRFC300ESS Installed LH door. Op test good.
Corey L.
WASHER WHIRLPOOL WTW5000DW2 "Replaced water pump, calibrated, ran water and drain pump in svc test, op test good"
Jason N.
WASHER MAYTAG MVWC565FW "Cc unit grinding noiseConfirmed grinding noise, unit needs gearcase. Agitator bolt is seized, could not remove. Ordering agitator as well.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11161960 (agitator) and 1 WPW10006384 (drive belt)"
Jason N.
WASHER WHIRLPOOL MVWB765FW3 "Cc unit not working, codesCustomer showed popUnit not powering on, able to run diagnostics. Found codes f6e2 for UI communication error. Ordering UI and control board; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)"
Dan H.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Customer complaint of frost/condensation, no condensation found, freezer section and fresh food section doors are sealing, unable to duplicate the problem , unit is operating as designed"
Dan H.
DRYER WHIRLPOOL WED7500GC0 "Installed new latch, op test good"
Brian M.
RANGE WHIRLPOOL WEG750H0HZ0 Cc of flame being orange and not heating properly Found gas pressure regulator not swapped over to propane causing flame to not have enough oxygen Swapped valve Ran test bake and tested burners OP TEST OK
Corina B.
DRYER MAYTAG MEDB835DW4 CC that there is a noise when it’s running. Found a sock in the blower wheel. Removed sock. When plugging unit back start button is not responsive nor the power. Recheck the light and door switch is plugged in. The numbers on the control are blurry. Will need a main control and ui. ; ordrng 1 W11133021 (cntrl-elec) and 1 W11135391 (console)
Corina B.
RANGE AMANA ACR4303MFW3 Replaced the control. Brought core back for return. Optest ng. Found the terminal block is burnt. Will need a new terminal block and wires. ; ordrng 1 W11134841 (harns-wire) and 1 WPW10245259 (block-term)
Jeff M.
RANGE MAYTAG GR6875ADW I calibrated the oven I ajusted it by 10° in tested good
Joe O.
DRYER FRIGIDAIRE FFQG5000QW Installed listed parts. Ran test cycle op test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Found lots of ice buildup on freezer gave customer and estimate on service call labor and maybe parts she will not fix she will go to lowes to get new one now they the side to fix cause is cheaper
Brian M.
OTR MICROWAVE WHIRLPOOL WMH31017HS0 Cc door hangs low and sometimes the open door light comes on Adjusted door so it sits more level the I ran door switch test OP TEST OK
Jason N.
REFRIGERATOR FRIGIDAIRE FPHB2899PF2 "Cc ice maker not making ice and water filter stuck.Customer stated freezer ice maker stopped working, ff ice maker is working though. Tried to manually cycle ice maker, will not move, internally seized. Unit needs freezer ice maker. Water filter will not release from base, release mechanism is seized, unit needs filter base. ; ordrng 1 242009602 (FILTER BASE3664) and 1 5303918493 (freezer ice maker14978), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM7 Installed new part unit op tested good
Dan H.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Customer complaint that unit is not cooling, fresh food section temperature at 56 degrees, freezer section temperature at 23 degrees, found fresh food section evaporator frozen solid, called whirlpool techline spoke to Leon, since control is correct version and it and the fresh food section evaporator cover have already been replaced unit is unrepairable"
Dan H.
REFRIGERATOR WHIRLPOOL GSF26C4EXS03 "Customer complaint that unit is freezing everything in fresh food section , fresh food section temperature at 27 degrees, found air damper door broken off, found bulb blown, installed new air damper and bulb, thawed reservoir and water filter housing, op test good , no need to call techline for such an obvious problem ; used 1 8009 (APPLIANCE BULB) from stock"
Joe O.
REFRIGERATOR AMANA ARS2464BB "Cc: tabs broke offFound unit needs water filter housing. Customer did not need the filter. Spoke to BJ he states we can return the filter. Needs water filter housing.Customer states they have an extended warranty. BJ states he can not locate any warranty information on the unit. BJ stated to just charge the difference to cover the service call, and take the filter to return. Customer is going to contact warranty company."
Corey L.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Control was outdated and thermistor was installed in the wrong location, replaced control, ice maker and evap cover with harness optimizing thermistor location, op test good"
Jeff M.
DISHWASHER MAYTAG MDB4949SDH3 I cycled the unit 5x I couldn’t duplicate an issue
Arthur V.
WASHER MAYTAG MVWX655DW1 Upon arrival unit was in a continuous drain mode. Let unit complete cycle Attempted to put into a diagnostics mode. No good. No response from control. Need to order control ; ordrng 1 W11116592 (cntrl-elec)
Joe O.
MICROWAVE MAYTAG MMV4205BAB "Cc: not heating, just buzzFound unit is receiving proper power. unit is not heating. Transformer is receiving power. Magnetron just humming. Needs magnetron and diode.; ordrng 1 DE91-70063D (hv diode cable) and 1 WPW10126786 (magnetron)"
Jason N.
WASHER MAYTAG MVWB765FW0 "Cc unit not powering onConfirmed not powering on. Checked voltage set control board, good at 124v. No statues led on board. Unit needs control board.; ordrng 1 W10920541 (cntrl-elec29404), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WALL OVEN WHIRLPOOL KEBS277SBL00 "Cc unit not heating upper ovenRan bake and broil test on upper oven, no power to either element. Unit needs thermal cutoff. ; ordrng 1 WP8304452 (fuse-thrml)"
Joe O.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed panel. Found handle inside unit. Did not need new handle. Customer does not have unit hooked up yet. Could not test. Op test ok
Corey L.
REFRIGERATOR AMANA ABB2224BRW00 "Customer complaint freezer is freezing too much there is frost all over, found frost on light switch and rails, temps were 10-15 frz and 39 ff, setting for frz was 2 warmer than recommended, left track is not closing all the way every time, unit needs new slides; ordrng 2 WPW10120018 (slide rail (frz) )s"
Joe O.
REFRIGERATOR FRIGIDAIRE FFHS2622MBQA "Cc: ice build up in bottom of freezer, leaking in front of unitFound drain tube is iced over. Steamed drain tube, pulled drain tube off cleaned out drain tube. placed water mat. Op test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Installed RH door. Op test good.
David R.
OTR MICROWAVE WHIRLPOOL WMH31017HW3 "Plugged unit in. Sparked up, smoke start coming from top. Couldn’t identify where. Found power cord cut through at end. Mounting tabs on top cabinet damaged, mounting bracket missing. Ordering white top cabinet, mag, cap diode, transformer, fuse, power cord. ** request double labor; ordrng 1 W10138793 (fuse) and 1 W10754299 (magnetron) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 2 W11122643 (nut)s and 1 W11206558 (cord-power) and 1 W11207441 (wraper-cab) and 1 W11207442 (wraper-cab) and 1 W11222648 (diode)"
Arthur V.
DRYER MAYTAG MGDC200XW0 Install dryer maintenance kit Op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock
Corey L.
FREEZER WHIRLPOOL WZF34X16DW04 "Customer complaint frz not working after returning from vacation, confirmed unit unplugged, plugged in unit, only interior light comes on, power is getting to control, control not responding to selections and no led is on, control failed; ordrng 1 W11253128 (contrl-box)"
Corey L.
DISHWASHER KITCHENAID KDFE304DBL0 "Installed new control, op test good"
Corey L.
DRYER AMANA NGD4655EW1 "Installed ignitor and bracket, found thermal fuse open, replaced with ts part, replaced drum, op test good ; used 1 WP3392519 (THERMAL FUSE) from stock"
Arthur V.
WASHER MAYTAG MVWB725BW0 Replaced control and console. Control came with a new power cord which I also installed. Ran service cycle. Unit passed Customer to monitor
Gabriel P.
REFRIGERATOR KITCHENAID KSSC48QVS02 Icemaker had ice jam lost position try to cycle icemaker would not cycle ordering icemaker also calling bj ; ordrng 1 WPW10277448 (icemaker)
Arthur V.
DISHWASHER KITCHENAID KDPE334GPS0 Found console erratic. Needs console ; ordrng 1 W11162732 (console)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRB322DMHV01 "Replace door and logo ,opt test ok"
David R.
DISHWASHER MAYTAG MDB4949SDZ0 "Replaced parts, tested, ran service test. Op test ok"
Brian M.
DRYER SAMSUNG DV219AEWXAA Cc unit does not heat Found heater open Customer does not want to repair at this time EST only
Gabriel P.
DRYER MAYTAG MEDC300BW0 "Replace dryer kit,opt test ok"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW1 "Replace gearcase also replace cam from truck stock ,opt test ok ; used 1 W10721967 (PULLEY) from stock"
Arthur V.
DISHWASHER MAYTAG MDB4949SHZ0 Replaced outer panel. Used heat to smooth out trim gasket.
Gabriel P.
DISHWASHER WHIRLPOOL WDT780SAEM1 Replace housing and panel and wire opt test ok
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed handle,opt test ok,also customer said she having a leak underneath found fresh food section sunction tube sweating call tech line spoke to dave he said is probably getting a little bump inside lines that cause a restriction making sunction tube to frost then it will go on condensation he also said he that he won’t be able to give me an sr cause there system are Down he said we could call tomorrow to get it he wants me to replace fresh food section evap and dryer customer not happy cause a 6 day old refrigerator she would not want me to schedule her for repair she say she’s going to get new fridge from best buy do not order parts ,opt test ok"
Arthur V.
DISHWASHER KENMORE 665.12793K310 Replaced parts listed. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
DISHWASHER GE GDF520PGJ2WW Replaced machine control. Op test good
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Replace all lights,opt test ok"
Brian M.
WASHER MAYTAG MVWB765FW1 Cc unit doesn’t fill up enough with water when washing a big load when using deep fill Ran auto test and calibration Ran normal cycle with deep fill on Tub fills as it should OP TEST OK
Brian M.
RANGE WHIRLPOOL WFG320M0BW Installed glass and front panel Unit is gas I can not test heat Physically back in good shape
Brian M.
REFRIGERATOR MAYTAG MZF34X16DW00 Cc unit had frost build up and they kicked it off and let unit defrost Plugged unit in and watched for frost pattern Found unit to start getting normal frost pattern but then stopped running Checked evap thermistor found thermistor out of range Replaced using truck stock OP TEST OK ; used 1 W10902214 (THERMISTOR) from stock
Brian M.
DISHWASHER JENN-AIR JDB1255AWS0 Cc unit not heating Found heating element rusted and open Needs heating element EST only
Brian M.
RANGE KITCHENAID KOSE507ESS04 Installed control Ran test bake to 350 OP TEST OK
Jason N.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Cc unit noisy and not coolingFound frost buildup in freezer, evap fan hitting ice, evap frosted over. Ran test 6, bimetal reading open. Checked defrost heater resistance, good at 36.4 ohms. Unit needs defrost bimetal.; ordrng 1 W11224591 (motor-evap8366), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Cc light switch is stuck Found light switch frosted Pushed switch in and then it popped backed and light turned on Advised on making sure door closes all the way Also advised on water filter replacement and ice maker jamming OP TEST OK
Dan H.
WASHER MAYTAG MHW3505FW1
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is not starting, started normal wash cycle, unit filled and began washing, ran diagnostics no error codes found, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Customer complaint that unit is not cooling, fresh food section temperature at 57 degrees, freezer section temperature at 45 degrees, unit is unplugged, plugged unit in, compressor and evaporator fan are running, good frost pattern on evaporator, freezer section cooled down to 25 degrees while diagnosing other appliances here, unit is operating as designed"
Corina B.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Replaced the ice maker. Filled optest ok.
David R.
DISHWASHER WHIRLPOOL WDF750SAYM0 "Cc leaked, UI panel won’t stay on. Leaking from front left corner, found UI tab cracked and possible pushing unit forward away from cabinet seal. Ordering panel and gasket.; ordrng 1 W10300924V (door seal) and 1 WPW10350331 (panel-cntl)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 New reservoir tank was still leaking ordering again notice filter housing not releasing water pressure ordering housing ; ordrng 1 W11229977 (reservoir) and 1 W11346623 (HEAD FILTER )
David R.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer had another company out here before us, other company said they needed a compressor, they were here 9/26 5 days ago and customer said unit is cooling properly since they left. . Arrived today, unit just got out of defrost mode. Compressor kicked on and running good the whole time I was here. Temp in FF 40*. Temp in FZ 4*. Took off Evap cover. Found consistent frost pattern all the way down. Food in FZ is Frozen. Went into service mode, checked FZ fan, checked heater, check compressor fan, checked damper and thermistors. All check good. Test 8/9, temp offset, raised by 1 to make colder. Everything component wise test fine. Op test test.*** left parts with unit."
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHB2740PS6A Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WTW8500DW Installed new part unit op tested good
Joe O.
DISHWASHER KITCHENAID KDTE404DSS0 Cc: leakingFound top right track loose allowing water to blow by. Tightened track. Ran test cycle. Op test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cust showed pop, sent pic. CC that there is frost and ice in the freezer. Checked gaskets, good. Used Vaseline around the gaskets. Optest ok. No water to unit."
Joe O.
WASHER WHIRLPOOL MVWB765FW3 "Cc: not staying lockedFound error codes f0e3(overload) f5e1(lid switch fault, lid is open) f7e9(Locked rotor) f9e2(water ring detected, pump drive system problem). Basket spins freely. Ran auto test, during auto test the lid locked and unlocked on test 11. Started test back up, unit locked and continued. Got to test 17 unit finished then unlocked at test 18. Found oil leaking from gearcase. Needs gear case, control and lid lock.; ordrng 1 W10810403 (lid lock assy) and 1 W11134159 (gearcase) and 1 W11195970 (cntrl-elec)"
Corina B.
REFRIGERATOR GE PFCS1RKZHSS CC that there is no ice. The side wall it 116* top air duct has cold air coming out the bottom air duct does not. Checked the ice fan 6.9 dc volts. Condenser and evap fan 6.9 dc volts unplugged the fans 6.9 dc volts. Unplugged the mullion strip 24 ohms. Fan 6.9 dc volts. Called t/l Josh file # 191002-003251 unplugged the connector j-2 the voltage went to 13.8 dc volts. There is a broken wire in the cabinet. Unit is non repairable.
Corina B.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Replaced the control. Brought core back for return. Optest ok no water to unit. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
REFRIGERATOR MAYTAG MRT118FFFH01 The unit is not defrosting needs a defrost sensor and control; ordrng 1 W11353815 (CONTROL ) and 1 WPW10384183 (thermistor)
Dan H.
WASHER MAYTAG MHW6630HW0 Installed new feet
Brian M.
RANGE KITCHENAID KODE500ESS04 Installed glass and handle OP TEST OK
Joe O.
WASHER WHIRLPOOL WTW8040DW4 Cc: does not spin out clothes on whites cycle and sometimes rinse and spinFound error codes f0e3(overload) and f2e1(stuck key). Ran auto test and calibration. Ran a rinse and spin. Spoke to BJ he advised with the stuck key error and with the intermittent spinning to replace both ui and control. Needs ui and control; ordrng 1 W11125152 (console) and 1 W11182868 (cntrl-elec)
Brian M.
REFRIGERATOR MAYTAG MFF2258FEZ01 Customer showed pop delivered from bloom brothers on 10-5-18Cc of frost in freezer Did not see any frost other than by light switch Found a pack of corn pushing door back open a hair because it’s getting smashed in between upper drawer . Not having enough clearance to close properly. Also advised on normal frost condensation according to whirlpool product page OP TEST OK
David R.
RANGE KITCHENAID KERS306BSS0 Replaced part. Tested bake and broil. Op test ok
Jeff M.
WASHER AMANA NTW4516FW3 Installed new part unit op tested good
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived, plugged unit in and checked all around. The drain duck bill isn’t clogged, the water valve isn’t leaking or cracked. Asked employees if the customer knew where it was looking or just said it was a leak somewhere, no clue. As off today everything checks fine. Op test ok"
Jeff M.
WASHER MAYTAG MVWB835DW2 Installed new part unit op tested good
Dan H.
DRYER WHIRLPOOL MEDC215EW1 "Customer complaint that unit is not starting, confirmed, found door switch broken, unit needs new door switch; ordrng 1 WPW10569603 (switch-dor)"
David R.
RANGE GE JT915W0F6WW "F9 error code, dealing with cooling fan. Tested, Fan is weak. Ordering fan, customer has switches they bought to test and put in.; ordrng 1 WB26T10018 (fan assy 98.40), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
STACK W/D FRIGIDAIRE FFLE3911QW0 "Cc: not spinning out clothes Found unit draining. Will not fill. Blew through pressure hose, hose to tub is clear. spoke with BJ. Stated that it will the unit needs a pressure switch and control. He advised that if the customer does not want to repair we would contact about refunding. Needs control and pressure switch.; ordrng 1 5304504885 (sensor3140) and 1 5304511966 (CONTROL12610)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new part unit op tested good
Corey L.
RANGE KITCHENAID KODE500ESS02 "Replaced controls, sensor installed is the corrected version, same as one sent in kit, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL GI6FARXXF05 Replaced the drain tube. Steamed out the evap drain hole. Optest ok.
Arthur V.
DRYER AMANA NGD4655EW2 Replaced all parts listed. Op test good
Gabriel P.
WASHER MAYTAG MVWX655DW0 Transmission shaft is stripping hub ordering transmission and other parts need also found oil underneath all over parts ordering ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11395618 (CAP) and 1 WPW10006384 (drive belt)
Corey L.
DISHWASHER WHIRLPOOL WDTA50SAHB0 "Customer complaint dish washer turns on but just sits when pressing start after returning home from a trip, confirmed, started cycle, unit did not fill, closed and opened water valve under sink, ran diagnostics, f2e1 error which is not on tech sheet, ran through test cycle, passed, started another normal wash cycle, unit filled and advanced to wash, drained, op test good"
Corey L.
RANGE WHIRLPOOL WFG550S0HV0 "Customer complaint hinge seems loose and knobs falling off, customer had a relative their house sitting, hinge safety clip was not fully down on left side, corrected, op test good, knobs are not falling off but did notice they paint bubbled in spots, if this is what customer is referring to they need all knobs (5) W10819917 sent to the home customer can install knobs"
Dan H.
WASHER WHIRLPOOL NTW4516FW2 "Customer complaint that unit is not washing and making clicking noises, confirmed, unit needs new lid lock, scheduling for Monday 10/7/19 to return and install parts; schdld next appmnt for 10/7 MON !"
Corina B.
DISHWASHER MAYTAG MDB8979SFZ2 Replaced the right and left track. Unit is does not have screws to hold it in place. Advised cust to install screws for the dishwasher body does not twist. Optest ok.
David R.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc of water leaking. Found water leaking behind panel. Water coming front vent, gasket was not on all the way. Corrected gasket, leveled out legs. Tested. No leaks, left water mat. Op test ok."
Joe O.
DISHWASHER KITCHENAID KUDD03DTSS3 Cc: ui not responding to touchUi will only allow some selections and will switch selections on its own. Needs uiCustomer does not want to repair at this time
Jason N.
WASHER AMANA NTW4516FW3 "Cc unit not filling with waterCustomer showed popCustomer stated it doesn’t fill with enough water to wash.Ran diagnostics, no codes stored. Ran auto teat and calibration, all functions passed. Unit is working as designed. Explained to customer how water level sensing works on this unit. Advised customer about using deep water wash selection to get the most water. Op test good."
Corey L.
REFRIGERATOR FRIGIDAIRE KSRG25FKST18 "Installed water filter housing, placed water mat, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL KSC23C8EYW00 "Installed cover, water back on fridge floor, found ff evap drain clogged, cleared obstruction, op test good"
Jason N.
DISHWASHER WHIRLPOOL WDF330PAHW2 Installed latch strike. Ran wash test and checked door for proper seal. Unit operation normal. Op test good.
Jason N.
DISHWASHER WHIRLPOOL WDF518SAHM0 "Cc unit generating e4 code againConfirmed e4 code for overflow condition. Checked float under unit, small amount of water, tripping overflow switch. Ran test cycle, unit dripping from sump access port cover. Removed, checked o-ring condition, looks in good shape. Ran bead of silicone around cover to reinforce o-ring seal."
Dan H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cleared evaporator , installed thermistor and control, op test good"
Corey L.
WASHER MAYTAG MVWC425BW1 "Customer complaint washer not spinning clothe ou!ran diagnostics found long drain and over suds, advised only need 1-2 tbsp of detergent, found drain pump humming, quoted to clear obstructions plus price of the part if pump is needed, ok, replaced water pump with ts part, op test good; used 1 WPW10661045XXX (XXX DO NOT RESTOCK XXX 57.78) from stock"
Corina B.
REFRIGERATOR AMANA ASD2522WRS05 "CC that there is frost and ice in the ff and Fz section. Found the ff gasket not touching the frame. Steamed gasket out. Used Vaseline around the gaskets. Found the control panel not aligned, sticking out for the gasket to not sit flush. Re seated the panel. Optest ok."
Brian M.
REFRIGERATOR KITCHENAID KSC24C8EYY01 Cc of no cool Found unit to have previous sealed system work done and ff evap leaking vNeeds evap and filter dryer
Jeff M.
WASHER MAYTAG MVWB765FW3 The unit had a stuck ui button error code also had a lock error they cleared the codes ran a calibration cycle unit tested good wasn’t able to duplicate issue
Jeff M.
DRYER MAYTAG MGDB835DW4 The back roller where seized I installed a dry repair kit form ts unit op tested good ; used 1 4392067 (DRYER REPAIR KIT) from stock
Jeff M.
DRYER SAMSUNG DV431AEWXAA Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL G16FARXXY02 It appears that the freezer door was left open when I got there all but a little bit of frost it was gone unit test
Brian M.
WASHER WHIRLPOOL WTW5000DW Cc units start button sometimes doesn’t work Ran diagnostics found no stored error codes Ran manual lid lock mode about 30 times in a row to test functionality of start button Could not duplicate an issue with button Ran auto test and calibration OP TEST OK Could not duplicate an issue
Brian M.
RANGE ELE SL-IN FRIGIDAIRE PLES389ECH Installed element Ran test bake OP TEST OK
Brian M.
WASHER MAYTAG MVWB835DW3 Installed control and UI Ran auto test and calibration OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed ice maker and water valve Ran test harvest and fill on ice maker OP TEST OK
Brian M.
WASHER MAYTAG MVWX655DW0 Cc unit doesn’t spin rightFound tub hub damaged Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W10528947 (HUB) from stock
Brian M.
DISHWASHER KITCHENAID KDTE204EBL1 Cc unit not turning on Found unit in control lock Ran test cycle unit ran no errors Then I ran another test and unit would not let me start and restart the cycle Then unit shut off Needs UI EST only
Jeff M.
RANGE WHIRLPOOL WFE505W0HS1 Installed new part unit op tested good
Jeff M.
DISHWASHER WHIRLPOOL MDB8959SFZ4 The left rail was correct part number on the package but the parts inside the package was the right hand number. reorder left hand rail; ordrng 1 W11259785 (track)
Joe O.
RANGE WHIRLPOOL WFG515S0EB1 Installed power cord and door switch rod. Op test ok
Joe O.
RANGE JENN-AIR JES9800AAW Installed element and oven probe. Ran test bake to 350. Op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jason N.
WASHER WHIRLPOOL WFW75HEFW0 "Cc unit humming and codes Found unit stuck in drain mode. Ran diagnostics, found code f3e1 for water level sensor fault. Blew through pressure hose, checks clear. Cleared code, ran diagnostic cycle X2. All functions passed both times, no errors. Possible suds issue, noticed suds buildup in unit during both diagnostics cycles. Advised customer on detergent amount. She said she has pods she can use. Op test good."
Dan H.
WASHER WHIRLPOOL WTW4800BQ1 "Customer complaint that unit is not draining, ran diagnostics found f7e5(shifter fault) f7e6(motor fault) error codes, ran drain and spin cycle, lid locked, unit spun , drain pump is working, ran manual test cycle, unit shifts from agitate to spin, unable to duplicate the problem , unit is operating as designed"
Dan H.
WASHER MAYTAG MVWB765FW3 "Customer complaint of loud clunking noise, found agitator loose, tighten end agitator bolt, op test good"
Joe O.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Cc: gasket damagedSteamed out gasket. Op test ok
Jason N.
WASHER MAYTAG MVWB765FW0 "Cc unit not stopping(Water keeps coming in)Ran diagnostics, found codes f0e3 for overload. Cleared codes. ran auto cycle. All functions passed. Ran calibration.Had customer run a normal load, she stated it washes then started filling again and doesn’t seem to stop. Advised customer how the sending works on this unit, she also had deep water wash high turned on. Showed her how to use her controls. Watched wash load. Unit operating as designed, op test good."
Joe O.
DISHWASHER WHIRLPOOL MDB4949SHZ0 Installed tub. ran test cycle. Op test ok
Jason N.
REFRIGERATOR WHITE WESTHS WRS6R3EW4 "Cc unit leaking from freezerFound freezer bottom with ice buildup and evap drain hole clogged.De iced freezer, steamed drain pan and drain hole clear, removed drain tube, cleared ice. Op test good."
Jason N.
RANGE WHIRLPOOL WFG320M0BS3 Installed outer glass and reinstalled handle. Added loctite to handle screws. Door op test good.
Joe O.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed ice door and module. Op test ok
Jason N.
RANGE WHIRLPOOL RBS245PDT11 "Cc unit does not turn offCustomer stated unit burned her food, she shut if off on panel, but it did not turn off, it stayed on. She turned breaker off to shut down power to unit. Her son turns back on a few days later, it instantly heated up and locked the oven door, set her smoke detector off. Confirmed unit door locked, unit broil stuck on. Unit needs control board. Part is NLA, advised customer Fred’s or her warranty company will contact her in 3-5 business days with next steps."
David R.
KITCHEN WHIRLPOOL WDF520PADB7 "Cc unit not working. 120 going into unit. Found tab that keeps control in place turned wrong way. Corrected control position. Ran normal cycle, unit called for water, wash motor good, drain good. Op test ok"
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer not spinning, ran diagnostics found f2e1 stuck key, f71 basket speed fault, and f0e2 over suds, cleared, ran spin and agitation tests passed, lid lock shut off while tub was still spinning, shifter failed, tach test failed, replaced shifter with ts, op test good ; used 1 W10913953 (ACTUATOR) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced parts. Tested. Give time to return to normal temps. Op test ok
Jason N.
WASHER WHIRLPOOL WTW7300DW0 "Cc unit not agitating or transmission problemCustomer stated he’s having lid lock issues, and the agitator is not washing the clothes. He tried to take washplate off to see what was wrong. Washplate bolt head is rounded off and stuck on shaft, will not be able to remove. Washplate is loose, no splines left on washplate. Ran lid lock test, unit codes f5e3 for lid unlock fault. Unit needs washplate, gearcase, lid lock, and washplate screw. Quoted customer on part cost, he’s calling wp back to see if they will cover parts now. ; O-emld tckt"
David R.
WASHER WHIRLPOOL MVWB700VQ0 Replaced part. Tested in service mode. Op test ok
Jason N.
DRYER WHIRLPOOL WGD5000DW3 "Cc unit not heating Confirmed no flame, ignitor is glowing, checked gas valve, is on. Gas coils not activating. Unit needs gas coils.; ordrng 1 WP338906 (sensor) and 1 WPW10328463 (coil-valve)"
Corey L.
DRYER AMANA NED4655EW1 "Customer complaint dryer is not drying well, started timed dry cycle, confirmed found outside screen over vent severely clogged, cleared, short run good airflow, op test good"
Corey L.
WASHER MAYTAG MVWC415EW1 "Installed parts listed, calibrated, op test good"
David R.
WASHER WHIRLPOOL GHW9100LW2 "Cc water going into unit without even being on, customers tested the hot/cold valves and said it’s the hot valve that’s letting water into unit. Arrived today, valves turned off. Turned one on at a time. Waited a couple of mins to see if anything would start going into dispenser, little water trickling in. Ordering valve. Customer wants to put in part themselves. No return.; ordrng 1 WP8181694 (valve 67.03), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER KENMORE 110.850814 "Customer complaint dryer is among a loud noise, confirmed, tension pulley bearing failed, replaced with ts part, lubricated, op test good; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock"
David R.
DRYER ROPER RGD4516FW0 "Found ignitor broke,replaced from t/s. Tested.good. No gas to test. All components test fine. Op test ok; used 1 279311 (IGNITOR) from stock"
David R.
WASHER WHIRLPOOL WET4027HW0 Cc unit putting out low water. No fill long fill error code. Cold water valve bad. Ordering valve*** stacked unit will need two people to push back in place. Requesting double labor.; ordrng 1 W11222849 (valve)
David R.
WASHER MAYTAG MVWB850WQ1 "Cc unit is turning on different buttons, emerging some components while lid is up, drain pump activating and not activating intermittently. No error codes. Drain pump checks fine. Unit went through test cycle with no problems. Looked at control, nothing wrong. Gave customer estimate for control and drain pump if keeps happening. Control is discontinued. As of today everything was working fine."
Gabriel P.
DRYER WHIRLPOOL WED85HEFC0 "Found blower housing fuse open replace from truck stock ,opt test ok ; used 1 WP3392519 (THERMAL FUSE) from stock"
David R.
WASHER MAYTAG MVWC565FW1 Cc unit won’t advance. Found bad latch. Replaced from t/s. Op test ok
Corey L.
REFRIGERATOR MAYTAG MFI2569YEM0 "Customer complaint ice maker is not making much ice, found a few clumps of ice in ice bin, bottom of im compartment is frozen, fill tube and cup frozen, water leaking past valve, unit needs water valve; ordrng 1 WPW10312696 (water inlet valve)"
Gabriel P.
WASHER MAYTAG MHW3505FW1 Customer complaints that washer machine sounds like construction when on sanitize on 24 minutes left on cycle spin basket by hand all good ran diagnostic no error code ran test c00 no noise on test c08 high speed no noise try 4 large towels on a rinse and spin cycle and took a video when it was on spin send it to senior tech bj for a verification that is running normal explain customer and show her video