We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Aurora, OH 44202
Brian M
Job Details:
01/17/2023
Cc of no cool Found ui dye coming from process stub Recovered refrigerant Replaced process stub Ran 30 inch vac Recharged 4.27oz r134a; used 1 W10913906 (Process stub) from stock
We serviced a
GE REFRIGERATOR
Model ZISB420DXA
Near Willoughby, OH 44094
Jason N
Job Details:
01/17/2023
Installed LED transformer. Illumination restored to entire unit.
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Eastlake, OH 44095
Dan H
Job Details:
01/17/2023
"Customer complaint that unit is not washing properly, found suspension worn, lid locks, unit agitates and spins, valves open and close, drain pump is working, unit needs new suspension rods ; ordrng 1 W10780045 (Suspension)"
We serviced a
KITCHENAID MICROWAVE
Model KBHC179JBL03
Near Westlake, OH 44145
Gabriel P
Job Details:
01/17/2023
"Found control relay not sending voltage to bulb but is discontinued cannot be repairable giving estimate so they can give to there home warranty part number is 8302287; ordrng 1 8302287 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Brecksville, OH 44141
David R
Job Details:
01/17/2023
"Cc unit compressor making noise. Found that the UI and Main Control, keep shorting, every 15-30 secs will cut off. Service pointers for new updated controls. Controls shorting might be the reason why a loud compressor. Advised customer that we should replace controls first and see if compressor noise fades away. Gave customer quote for main control and UI repair.ordrng 1 W10802701 (Main control service kit) and 1 WPW10468946 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cleveland, OH 44105
Marie V
Job Details:
01/17/2023
Cc of unit nor running. Confirmed. Unit is trying to drain water out. Drained water out and very pump. Found a blade stuck inside pump. Drain pump has no damage. Tested unit. Op test ok
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Willoughby, OH 44094
Dan H
Job Details:
01/17/2023
"Customer complaint that unit is not drying properly, started normal dry cycle, unit is heating, good airflow outside, unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AW2
Near Parma, OH 44134
Marie V
Job Details:
01/17/2023
Replaced vulva burner. Tested it. Had cust try it. Pass. Op test ok
We serviced a
KITCHENAID MICROWAVE
Model KMBT5011KSS01
Near Avon, OH 44011
Gabriel P
Job Details:
01/17/2023
"Ordering control and interlock found f1e1 error control fault and interlock switch bad ; ordrng 1 W11493414 (Interlock), used 1 W11455447 (Control) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Lakewood, OH 44107
Angel
Job Details:
01/17/2023
Cc that washer makes banging sound at spin. Asked more questions to customer about issue and its because the washer is banging around when it goes into a spin so I verified washer and its not leveled correctly so I leveled it tested unit in diagnostics and it spun perfectly also explained to customer how to arrange the clothes around basket to prevent unit from going out of balance unit working as designed opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cleveland, OH 44109
Angel
Job Details:
01/17/2023
Cc that unit was not starting. Checked power and unit had no power going to it so we checked the breaker box and found the breaker not engaged all the way reseted breaker checked for power good and tested unit and started running and heating as should opt test ok.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Avon Lake, OH 44012
Angel
Job Details:
01/17/2023
"Cc that unit is smoking when using the bake and they would like a deep cleaning in oven. Checked for error codes and no error codes but I checked the calibration and it was set to plus 30* which they were not aware of it so I set it back to normal because they were stating that there food was cooking to fast or overheating. So I set unit to 350* to test it and it was fine did not smoke or anything also explained to him how to use the calibration just incase, and for the cleaning I let him know we do not do cleaning just repairs. Unit working as should opt test ok."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Parma, OH 44129
David R
Job Details:
01/17/2023
"Unit is good, customer just purchased and wanted to make sure they were selecting cycles/options correctly. Went over all options and how to work unit. Op Test Ok."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Cleveland, OH 44110
Corina B
Job Details:
01/17/2023
CC that the unit is not cooling after a flood. Confirmed. Found the compressor and start relay corroded took pictures. Will need a new compressor and start device. Office to reach out to customer ; ordrng 1 W11578208 (Compressor) and 1 W11461108 (Inverter)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Cleveland, OH 44102
Manny
Job Details:
01/17/2023
"Cc unit not working properly, stated that he has to switch the unit from cycle to cycle to be able to run a load, ran diagnostics and found code F1e2 for motor control issues, ran tech sheet test and control needs to be replaced check drain pump and out of range, unit needs control and drain pump. ; ordrng 1 W10876600 (drain pump) and 1 W11116590 (cntrl-elec)"
We serviced a
JENN-AIR RANGE
Model JDS1750FP0
Near Cleveland, OH 44113
Manny
Job Details:
01/17/2023
"Replaced element, ran bake to 350 opt test ok"
We serviced a
WHIRLPOOL DRYER
Model CED9160GW1
Near Cleveland, OH 44144
Manny
Job Details:
01/17/2023
"Replaced control and UI, ran cotton/whites cycle opt test ok took core for return"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Mentor, OH 44060
Jason N
Job Details:
01/17/2023
Cc unit freezer door handle loose and coming offReplaced freezer door handle using customer supplied pre Id part. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near South Euclid, OH 44121
Corina B
Job Details:
01/17/2023
"CC that the unit is not cooling. Confirmed. Fz 40 ff 40. Removed both covers to the evaporator. Fz has a ball of ice ff has a partial frost pattern. Used ui light no green dye. Low 10 vacuum high 110 psi. ran step 4, 3 way valve open. Unit equalized 30 psi. Used nitrogen 140 psi with soap suds, no leaks. Gages have not moved after 30 mins. Called t/l Bruce unit is non repairable."
We serviced a
MAYTAG DRYER
Model DE512
Near Willoughby, OH 44094
Dan H
Job Details:
01/17/2023
"Installed new blower wheel, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Avon, OH 44011
Gabriel P
Job Details:
01/17/2023
"Found food blocking the vent not allowing air to circulate around and causing things to freeze behind advise customer what she needs to do and make sure thats clear,opt test ok"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Avon Lake, OH 44012
Angel
Job Details:
01/17/2023
Cc that unit had an error code. Ran diagnostics and found error code F8E1 valve failure so I tested in diagnostics and since the cold inlet valve is a dual valve only one solenoid is working causing the error will need to order inlet valves. ; ordrng 1 W11316256 (Valve) and 1 W11316255 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS
Near Cleveland, OH 44130
Marie V
Job Details:
01/17/2023
Cc that unit is not washing dishes and the soap will stay at the bottom. Stared unit. Confirmed. Motor is not running. Replaced pump from t/s. No leaks. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock
We serviced a
KITCHENAID WALL OVEN
Model KEBS207SSS04
Near Mentor, OH 44060
Jason N
Job Details:
01/17/2023
Installed upper oven bake element. Ran bake test to 350 degrees. Unit preheated and cycled. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Shaker Heights, OH 44122
Manny
Job Details:
01/17/2023
"Replaced door switch, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Euclid, OH 44132
Corina B
Job Details:
01/17/2023
CC that the unit is not cooling. Confirmed. Freezer evaporator has a ball of ice build up. Will need a new evaporator and compressor. ; ordrng 1 W11492867 (Evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Freezer evaporator)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Painesville, OH 44077
Dan H
Job Details:
01/17/2023
"Customer complaint of grease on towels only in heavy towels wash cycle, found wash plate stripped out, ; ordrng 1 W10752283 (Wash plate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Parma, OH 44129
David R
Job Details:
01/17/2023
"Replaced valves, main control, and latch. Leveled unit out some more as much as possible. Unit in closet. Ran diagnostics test mode, good. All components working, ran calibration cycle. Ran a Quick wash to test out. All testing shows good. Unit doesnt lock until rinse cycle. Op Test Ok."
We serviced a
GE REFRIGERATOR
Model DFE28JMKFES
Near Avon Lake, OH 44012
Angel
Job Details:
01/17/2023
"Cc that unit is not cooling properly. Verified and found freezer evaporator frosted over took apart freezer tested heater and it was good unit will need thermistor and main board. Gave customer estimated ; ordrng 1 WR55X38248 (Main board) and 1 WR55X10025 (Thermistor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT535PSJ6SS
Near Lorain, OH 44053
Gabriel P
Job Details:
01/17/2023
Order the wrong part ordering ui returning console top control wd12x10469 ; ordrng 1 WD21X31903 (Ui)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chagrin Falls, OH 44022
Brian M
Job Details:
01/17/2023
Cc of long drain Found error for drain pump drain pump functioning Suspect issue with control ; ordrng 1 W11462459 (Control)
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW9630DDS
Near Broadview Heights, OH 44147
Marie V
Job Details:
01/17/2023
"Replaced control , latch and hinge. Only one pair of hinges came in. We have order another kit for hinges. Only one came in. Will need both left hinges for both doors. And bottom oven now is working also. ; schdld next appmnt for 1/23 MON !"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Middleburg Heights, OH 44130
David R
Job Details:
01/17/2023
"Replaced element, good. Ran bake 350*, good. Cycling. Op Test Ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Pepper Pike, OH 44124
Brian M
Job Details:
01/17/2023
"Cc of leak Found line broken at hinge Needs door water line is not replaceable 6-8 weeks ; ordrng 1 W10800792 (dor-fip us), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ03
Near Kingsville, OH 44048
Dan H
Job Details:
01/17/2023
"Customer complaint that unit is not making ice, found bail arm not installed properly, corrected, ice maker cycled and filled, unit is operating as designed"
We serviced a
GE DISHWASHER
Model GDF645SSN3SS
Near Avon Lake, OH 44012
Angel
Job Details:
01/17/2023
Cc that unit is not heating. Ran test for the heater and its not heating so I removed unit from spot ohmed out heater and it was good so I found that the safety thermostat was open and its resettable so I reseted it call BJ and explained issue and stated to just reset it test unit and have customer monitor for now but they should be good unless there having low water pressure or low water in unit but I tested it and it was good opt test ok.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Lorain, OH 44053
Gabriel P
Job Details:
01/17/2023
Gearcase shaft broke ordering and other parts got oil in then ordering ; ordrng 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 W11227944 (Cap)
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319ESS06
Near Middleburg Heights, OH 44130
David R
Job Details:
01/17/2023
"Customer had POP, unit within 1 year. Loud noise on convect coming from fan. Convect fan assembly needed. Ordering. ; ordrng 1 WPW10571554 (Convect fan/motor assembly)"
We serviced a
GE REFRIGERATOR
Model GTS18GTHJRWW
Near Willowick, OH 44095
Corina B
Job Details:
01/17/2023
Replaced the thermostat. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Cleveland Heights, OH 44106
Manny
Job Details:
01/17/2023
"Cc unit making a grinding noise and getting louder, verified and ran diagnostics and heard motor running but no agitation, tilted back and found belt off the pulley and pulley splines are damaged, customer had pulley from previous visit, replaced pulley and ran test pass, calling tl to document spoke to Derek.He advise customer monitor unit and if any issues to called back, but that everything sounds good specially since the splines on pulley were stripped, opt test ok; used 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Mentor, OH 44060
Jason N
Job Details:
01/17/2023
"Cc ice maker not producing iceRan ice maker diagnostics, ice maker indexed properly, but did not fill with water. Ice maker valve is working. Found ice maker fill tube is frozen closed with ice buildup. Checked fill tube heater, good power to heater at 123v, but heater is reading open. Heater is not replaceable, unit will need freezer door replaced. Estimate only at this time. ; ordrng 1 W11577825 (Door)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208SSS04
Near Painesville, OH 44077
Jason N
Job Details:
01/17/2023
Installed upper blower fan and lower door latch assembly. Ran bake tests on both cavities. Both preheated properly. Blower fans working properly. Op test good.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ashtabula, OH 44004
Dan H
Job Details:
01/17/2023
"Customer complaint that unit is not working, started normal wash cycle, lid locked unit filled and began agitating, unit drains and spins, unable to duplicate the problem , unit is operating as designed"
We serviced a
SAMSUNG DRYER
Model DV45H7000EWA2
Near Cleveland, OH 44130
David R
Job Details:
01/17/2023
Replaced rear rollers and pulley. Tested. Good. Op Test Ok.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Lorain, OH 44052
Angel
Job Details:
01/17/2023
Cc that unit is still not spinning out her clothes. Asked customer which cycle does she use and stated that normal and when i checked it the spin was off i told her and she didnt know how to turn it on or off so I explained it to her but we still replaced main board ran a test cycle and recommended her to make sure the spin is on before she starts a cycle and to not overfill with clothes opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesterland, OH 44026
Brian M
Job Details:
01/17/2023
Installed damper Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Willoughby, OH 44094
Corina B
Job Details:
01/17/2023
Replaced the ui. Unplugged unit for 30 seconds. Opt test n/g. Will need a new door and harness. Office to reschedule appointment ; ordrng 1 W10815669 (Door) and 1 W11170612 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Beachwood, OH 44122
Manny
Job Details:
01/17/2023
"Cc unit not working, ran diagnostics and found code f2e1 for key stuck, ran test cycle ok, asked customer for a load of clothes and set unit to was on normal watching unit as it senses and fills no issues, waited till unit started agitating and good waited about 4 minutes during agitation then cancel cycle and switched to drain and spin, unit spinning properly, unit is working as designed, opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW0
Near Chagrin Falls, OH 44023
Corina B
Job Details:
01/16/2023
"CC that there is a noise and not drying correctly. Confirmed. Found the blower wheel full of lint, causing it to not be balanced. Removed the lint, no cracks in blower wheel. Ran a time dry for 20 minutes cycling properly. Lint screen was blocked with fabric softener cleaned vent trap. Checked outside vent, clear. Advised cust to clean the lint trap with water to have proper air flow. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Eastlake, OH 44095
Jason N
Job Details:
01/16/2023
Installed gearcase and hub. Ran auto test and calibration. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Solon, OH 44139
Corina B
Job Details:
01/16/2023
"CC that there is vibration and it does not stop. Confirmed. Advised the cust the vibration is normal, from The fans are running. Opt test ok."
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Kent, OH 44240
Brian M
Job Details:
01/16/2023
Cc unit not starting Found thermal fuse open Replaced using truck Advised on vent cleaning ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL DRYER
Model Wed5620hw0
Near Shaker Heights, OH 44122
Gabriel P
Job Details:
01/16/2023
"Found bearings of roller broken replace dryer kit from t/s opt test ok ; used 1 4392067 (DRYER REPAIR KIT), from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW3
Near Valley View, OH 44125
Marie V
Job Details:
01/16/2023
"Cc that the unit is new but theres something that smells like burning more close to the end of the cycle. Ran diag found error code F0E5 off balance load and F0E2 oversuds. Verify behind control panel and tilted unit to verify underneath. All good, all connections are good. Tested unit on auto test and high speed spin, no smell confirmed with cust. Could not duplicate issue at this point. Op test ok"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2-0
Near Kent, OH 44240
Brian M
Job Details:
01/16/2023
Cc no heat Found heater open Advised on heater assembly ; ordrng 1 DC97-14486A (Heater) and 1 SHIPPING (shipping and handling)
We serviced a
FRIGIDAIRE FREEZER UPRIGHT
Model LFFH20F3QWC
Near Mentor, OH 44060
Jason N
Job Details:
01/16/2023
"Cc unit making a chirping type noiseUnit not in cooling mode when arrived. Adjusted thermostat to set unit into cooling. Found noise in question is coming from the compressor, unusually noisy compressor. Unit is cooling and amp draw from compressor is .81A. Sound is definitely internal like something is loose inside. Will order compressor for replacement. ; ordrng 1 240550938 (Compressor)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Solon, OH 44139
Corina B
Job Details:
01/16/2023
"Cust showed pop, sent pic CC that the unit will not wash. Confirmed. 4-3 wash motor not running. Ran a calibration wash motor not running. Checked the control 0 volts to the pump. Will need a new control and pump. ; ordrng 1 W10906422 (Control) and 1 W10888591 (Pump and motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Streetsboro, OH 44241
Brian M
Job Details:
01/16/2023
Cc unit not spinning Found capacitor leaking Replaced using truck stock OP Test Ok ; used 1 W11428524 (CAPACTIOR) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Painesville, OH 44077
Jason N
Job Details:
01/16/2023
Installed defrost heater. Ensured evaporator clear of ice. Ran test 90 force defrost. Defrost heater turned on. Op test good. Advised customer to allow 24 hrs for unit to return to desired temperatures before restocking.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW0
Near Chagrin Falls, OH 44023
Corina B
Job Details:
01/16/2023
Replaced the cooktop. Vacuumed the glass out of the cooktop. Tested the burners. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Shaker Heights, OH 44122
Gabriel P
Job Details:
01/16/2023
"Clear ice from underneath ice box and ice started working also freezer light not working replace from t/s,opt test ok ; used 1 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOL DRYER
Model LG7801XM
Near Cleveland Heights, OH 44118
Gabriel P
Job Details:
01/16/2023
"Found roller squeaking replace dryer kit,opt test ok ; used 1 4392065 (DRYER REPAIR KIT), from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Cleveland, OH 44113
Gabriel P
Job Details:
01/16/2023
"Found valve crack; ordrng 1 W11312191 (Valve), used 1 SHIPPING (shipping and handling), from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Rocky River, OH 44116
Angel
Job Details:
01/16/2023
Cc that unit made a loud when it was spinning but it only happened once she hasnt heard it anymore. Ran diagnostics and unit had no error codes than ran a test cycle and it passed with no issues explained to customer that if I cant duplicate issue it will be hard for me to say but since she said it only happened once it couldve been a off balance or something she was washing unit working as should at the moment opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADWG
Near Rocky River, OH 44116
Angel
Job Details:
01/16/2023
Cc that unit is not draining. Tested unit out and could hear the pump trying to run but cannot push out the water. Removed drain pump and found it had a clip inside the drain pump causing the pump to get stuck and not drain removed clip and cleaned out the drain pump reinstalled tested unit opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Olmsted Falls, OH 44138
David R
Job Details:
01/16/2023
"Replaced fan harness, pan kit and cover. Ran diagnostics, set test 7 to step 2 8 Hr defrost. Found old thermistor on cap tube line. Correct when placed with new parts. Reset temps. Give 24 hours to cool back down to normal temps. Good. Op Test Ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFU14F5HWN
Near Ashtabula, OH 44004
Dan H
Job Details:
01/16/2023
"Installed new control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV04
Near Painesville, OH 44077
Jason N
Job Details:
01/16/2023
"Cc unit is making a high pitched noise when door is closedFound noise in question is the freezer evaporator fan, which stops when a door is opened and restarts and ramps up in rpm when the doors are closed. Unit is working as designed."
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHP519ESS2
Near Avon, OH 44011
Angel
Job Details:
01/16/2023
Cc that unit is not heating. Verified and magnetron is really loud unit will need magnetron replaced also ordering capacitor and diode office to reschedule capacitor is out of stock.; ordrng 1 W10561774 (Capacitor) and 1 W10754517 (Magnetron) and 1 W11256462 (Diode)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Grafton, OH 44044
David R
Job Details:
01/16/2023
"Cc unit not working, will act like it is and not go through cycle, run a couple mins then stop and say clean, customer mentioned new remodeled kitchen. Ran unit, can hear drunk pump kick on and stay on, water not draining from unit. Found disposal still had knockout plug in it, removed. Ran a cycle. Good, draining good. Op Test Ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF0
Near Ashtabula, OH 44004
Dan H
Job Details:
01/16/2023
"Customer complaint that unit is freezing food in fresh food section, confirmed, found damper not closing, unit needs new damper; ordrng 1 5304531730 (Damper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Perry, OH 44081
Jason N
Job Details:
01/16/2023
"Cc unit console controls hot to the touch Customer stated the console and knobs get too hot to touch when using the oven. Checked oven door gasket, checked good, door making good contact to gasket. Ran bake test to 400 degrees. Checked for heat escaping door, did not find any heat escaping. Let unit cycle for 30 minutes at 400 degrees. Checked temperatures on console area surfaces. No surfaces are too hot to touch based on manufacturing surface temperatures limits. Unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44105
Marie V
Job Details:
01/16/2023
"Replaced filter housing. Installed filter. Tested unit, no leaks. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cleveland, OH 44102
Marie V
Job Details:
01/16/2023
When arrived ist said that the water dispenser stopped working. Confirmed. Ice works but will not dispense water. Replaced main control. Fixed issue. Brought core for return op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ08
Near Sheffield Lake, OH 44054
Marie V
Job Details:
01/16/2023
"Cc that unit makes. Noise while spinning. Confirmed, noise comes from plate. Showed cust. Removed it , no noise. Nothing to worry about. Unit is working properly. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Cleveland, OH 44111
Gabriel P
Job Details:
01/16/2023
Found unit low on r600 and loud compressor ordering parts needed requesting 4 job count ; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Dryer -tube) and 1 W11504445 (5/4 coupler) and 1 W11504447 (5/1.8 coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Avon, OH 44011
Gabriel P
Job Details:
01/16/2023
Replace control and check for frost again but is clear from me steaming ice last time I was hear no need to do that again
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Chagrin Falls, OH 44022
Brian M
Job Details:
01/16/2023
"Installed icemaker and board Still no voltage coming from board to icemaker Checking continuity to wires Icemaker not cycling Wrong bail arm, service pointer says to use different part # Suspect a bad control ; ordrng 1 WPW10739408 (cntrl-elec) and 1 W10889530 (arm-shut) and 1 W11246413 (valve-inlt) and 1 W11225845 (valve-inlt) and 1 W10121146 (filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near North Ridgeville, OH 44039
Angel
Job Details:
01/16/2023
Cc that ice maker is still not making ice. Verified and found that the door was not engaging the door switch properly to let the ice maker cycle so I adjusted the door to raise a little tested unit again and it cycled and filled as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Garrettsville, OH 44231
Brian M
Job Details:
01/16/2023
Installed check valve to door water line using back stock ; used 1 8201815 from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near North Ridgeville, OH 44039
Marie V
Job Details:
01/16/2023
"Cc that the freezer is not freezing food. Took temps 10* in freezer and 40* in fresh food section. Removed back panel and found ice block on evaporator. Verify with uv light, no leaks at fresh food section and freezer evaporator. Found deli UI shorted out. Also added nitrogen to unit found leak . Called whirlpool tech line. Unit cant be repaired"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Garrettsville, OH 44231
Brian M
Job Details:
01/16/2023
"Cc unit not spinning properly Found gearcase, hub damaged. Recommend to replace gearcase splutch, hub and washplate ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 SHIPPING (shipping and handling)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Strongsville, OH 44149
David R
Job Details:
01/16/2023
Replaced adjusters and rack. Good. Op Test Ok.
We serviced a
MAYTAG DRYER
Model MGDE900VJ1
Near Madison, OH 44057
Dan H
Job Details:
01/16/2023
"Customer complaint that unit is not heating, confirmed, found thermal fuse open, jumped out unit heated, installed new thermal fuse, op test good ; used 1 3392519 () from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Ravenna, OH 44266
Brian M
Job Details:
01/16/2023
"Cc unit is frosting up again Found service pointer W11512766States to replace front ui ; ordrng 1 W11509096 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR OTR MICROWAVE
Model JMV8208CS07
Near Painesville, OH 44077
Dan H
Job Details:
01/16/2023
"Customer complaint that glass that covers light is broken, confirmed, unit needs new bottom glass, part is out of stock so not scheduling return appointment ; ordrng 1 W10614211 (Glass)"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Fairport Harbor, OH 44077
Dan H
Job Details:
01/16/2023
"Installed new capacitor and harness, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details:
01/16/2023
CC that f8e4 on the control. Confirmed. Found water in the drain pan. Tightened the supply line. Started a cycle couple of times no leaks. Unit Is draining. Opt test ok
We serviced a
JENN-AIR WALL OVEN COMBO
Model JMW2430DS01
Near Chardon, OH 44024
Jason N
Job Details:
01/16/2023
"Cc unit microwave turned on by itselfCust stated the microwave unit turned on by itself and the control panel was blank. Customer has to power cycle unit from breaker to get microwave to shut off and console to respond. Customer stated he had the console replaced 2 months ago by a different servicer. Called wp techline, Rich, based on customer issues, being unable to duplicate, quote customer console replacement at this time. Customer is going to call previous servicer to see is part can be replaced under warranty.; ordrng 1 W10887855 (Console)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Westlake, OH 44145
Angel
Job Details:
01/16/2023
Cc that unit kept having a clean lint screen warning or the time was just decreasing fast by itself. Ran diagnostics no error codes than checked the moisture sensors and they had no reading so i removed front panel and found that the moisture sensor plug was not on properly reinstalled ohmed them out again and it had continuity reinstalled everything explained to customer that the sensor not reading will cause the issue with the time decreasing fast. For the warning for the lint screen I checked everything from the inner vent to outside and everything looked good besides the foil vent on back being smashed a little also recommended customer to download the whirlpool app to connect unit to wifi incase unit needs a software update also did a reset to unit tested unit and sensors are working and unit did not display the vent warning opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ08
Near North Royalton, OH 44133
David R
Job Details:
01/16/2023
"Replaced bulb and control. Lights working and turning off, good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Perry, OH 44081
Dan H
Job Details:
01/16/2023
"Customer complaint that unit is not washing properly, ran test cycle with upright glasses in rack, incoming water temperature at 92 degrees, glasses filled, advised customer to run hot water in sink before starting, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Willoughby, OH 44094
Corina B
Job Details:
01/16/2023
CC that the gasket is coming off on the corner. Confirmed. Was able to reinstall the gasket. Gasket is staying in place. Used Vaseline around the gaskets. Opt test ok
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Maple Heights, OH 44137
Gabriel P
Job Details:
01/16/2023
Replace parts but it did not work but found latch broken replace and unit started working opt test ok ; used 1 279570 (LATCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Willoughby, OH 44094
Corina B
Job Details:
01/16/2023
"CC that there is a noise and the ff door has a gap. Confirmed. Raised the door with a washer. Steamed the gasket used Vaseline around the gasket. Pulled unit out, noised stopped. Did advised, Noise is normal. Opt test ok ; used 2 487576 () from stock"
We serviced a
WHIRLPOOL RANGE
Model WOS11EM4EB02
Near Chesterland, OH 44026
Corina B
Job Details:
01/16/2023
"CC that the unit is not heating correctly and the fan runs all the time. Confirmed. Advised cust the fan is cooling the controls and stays on after the oven is turned off. Heated oven to 350*. Bake element is turning on. Bake element is cycling properly (exposed element) Let run for 15 minutes after buzzer, 350*. Showed cust how to calibrate oven. Opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Brecksville, OH 44141
David R
Job Details:
01/16/2023
"Replaced drain pump, ran diagnostics cycle. Ran a normal cycle. Good. No leaks. All components working, good, Op Test Ok."
We serviced a
KITCHENAID WALL OVEN
Model KODE507EBS04
Near Walton Hills, OH 44146
David R
Job Details:
01/16/2023
"Cc unit is making a loud high noise, sounds like coming from fan, said it did not make this noise until after tech came out last visit, Intermittently happening, also wants me to check oven temp. No error codes. Ran components in Diagnostics mode. No random loud noises coming from the unit or the fans. Have a temp probe inside top oven. Overall average on bake reading 352*. Ram bottom oven as well, components good. No noises, let both run at 350* then set up to 400*. Let run. Good. No noise. Also ran broil, no noise. Showed customer how to calibrate temp if needed. Customer to monitor and customer to record noise if necessary before having techs come back. Unit is good as of today. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Avon, OH 44011
Angel
Job Details:
01/16/2023
Cc that unit was not making ice. Ran diagnostics and unit had a E2 error code motor lost position tried recycling but wouldnt cycle so found a ice maker in the truck replaced it tested to make sure it would cycle and fill and it did opt test ok.; used 1 W11579560 (Icemaker) from stock
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Lorain, OH 44055
Angel
Job Details:
01/16/2023
Reinstalled cover I forgot to install opt test ok.
