Local Reviews
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Jason N.
DISHWASHER WHIRLPOOL WDF520PADM0 "Cc unit leaking stillRan wash cycle with outer door off, unit leaking at vent housing again. Unit needs new vent gasket. ; ordrng 1 WP8269259 (gasket3194), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER KENMORE 11027062602 Replace part opt test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer was blocking vent explain to her how fridge works and what to do also how to organize opt test ok
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGHB2867PFIA "Auger arm was stuck in crush,correct issues,opt test ok"
Joe O.
DISHWASHER MAYTAG MDB6100AWW installed motor & pump assemblyRan test cycleUnit did not startSpoke with whirlpool tech line there is no replaceable start relay on unitTested control boardNeeds control boardSr: with BB advised me to order control and we will credit the customer on the motor; ordrng 1 WP99002823 (cntrl-elec)
Joe O.
WASHER KITCHENAID KUDT03FTPA3 Cc: door not latchingFound units latch to be wore out and not locking into placeNeeds door latch; ordrng 1 WPW10404412 (latch-door)
Gabriel P.
DRYER MAYTAG MEDE500VW1 "Customer complain her conforter wasn’t drying cause it was soak advised her to use time dry and that if all water still not out of conforter to run it on drain in spin to make sure is not wet after putting on dryer,opt test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRS325FDAW02 Installed ice maker and bin Cycled ice maker OP TEST OK
Jason N.
DISHWASHER WHIRLPOOL WDT720PADM2 "Customer said they’ve been trying to get a hold of Fred’s to cancel, they fixed dishwasher themselves this weekend."
Jason N.
WASHER MAYTAG MVWB765FW2 Installed listed lid parts. Checked for correct lid lock operation. Op test good.
Jason N.
MICROWAVE WHIRLPOOL IBMS1455DS00 "Installed listed control buttons, tested all buttons for function. Op test good."
Jason N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit does not drain, now today, unit not startingFound unit mounted too high to counter, ui panel scraping mounting screws under counter, not latching completely, unit started draining when I lowered unit downwards. Ran diagnostics, no codes stored. Ran wash test, then cancel drain. Op test good."
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Cc: rattling/buzzingFound no ice build up on evaporator Found compressor to sound good at start upFound copper water line at rear of fridge disconnected sitting slightly against the back of fridgeAdvised customer it could cause rattling noiseOp test ok
Dan H.
WASHER AMANA NTW4516FW1 "Customer complaint of loud noise during spin cycle, confirmed, bearings are worn , unit needs new gearcase; ordrng 1 W11255272 (GEARCASE)"
Joe O.
DRYER MAYTAG MEDB835DW4 Installed drive motor ran test cycleRan normal cycleOp test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.
Joe O.
WASHER MAYTAG MHWE201YW00 Installed controlRan auto testOp test ok
Joe O.
WASHER AMANA NTW4516FW2 cc: unit restarting cyclesCalled customer to let her know that I was ordering a control for her washerOffice to reschedule ; ordrng 1 W11170317 (cntrl-elec)
Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer complaint that unit is not making ice, found fresh food section evaporator frozen solid, found thermistor in wrong position, cleared evaporator , optimized thermistor position, op test good"
Joe O.
RANGE WHIRLPOOL WFG540H0ES1 Cc: ticking and not reaching proper tempFound no stored codesRan test bake to 400 degreesFound inner door make a little ticking when expanding at 400 degreesFound unit to be at 408 degrees when unit reached bake tempUsed customers oven temp gauge found unit at approximately 395 degreesFound unit at 398 degrees using infrared thermometerCould not duplicate heating issueAdvised customer about expanding metalOp test ok
Jeff M.
MICROWAVE GE PSB9120SF1SS "I found a thermal fuse inside the cabinet the terminals were melted the fuse was open if use needs replaced customers comfortable with me splicing new female terminals on to the harness. ; ordrng 1 WB21X10149 (thermostat), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DRYER FRIGIDAIRE FAQE7001LW1 Installed elementRan test cycleOp test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
WASHER MAYTAG MVWB765FW3 "Replaced control and clutch. Tested out. Still moving out of balance and hitting walls of unit in spin mode. Tried to take off spanned nut, stripped from factor. Was never tightened or could not be at the point where it can tighten and will not come off. Will need tub and basket assembly, rotor, stator. **** customer is returning unit, do not send parts out to home.; ordrng 1 W10512161 (tub asm) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11089264 (FILTER) and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR) and 1 WP90767 (screw)"
Jason N.
WASHER MAYTAG MHW5500FW1 "Cc suds error and f9 codeRan diagnostics, found codes f9e1 for long drain, and f3e1 for water level error.Ran diagnostics cycle, slow drain, code f9e1 came up. Pulled drain basket, found clogged with dog hair/sand. Cleaned and replaced. Ran auto test, all functions passed. Op test good."
Jeff M.
WASHER WHIRLPOOL MVWX655DW1 Installed new part unit op tested good
Dan H.
WINE COOLER WHIRLPOOL KUWS24RSBS01 "Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged unit in, compressor and condenser fan are running, evaporator fan is running, good frost pattern on evaporator, unit needs new thermostat ; ordrng 1 W10163278 (thermostat)"
David R.
REFRIGERATOR KITCHENAID KRFC704FSSOO Found wire to fill valve cut. Went through service mode. Icemaker was turning then stop through cycle. Ordering fill tube wire and icemaker.; ordrng 1 W10908391 (icemaker) and 1 W11230096 (FILL TUBE)
David R.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "New gaskets were ripped. Already took old gasket off. Backs are different. Interior of right FF door was coming off from exterior. Old gasket would not go back on, had to put ripped new one on, tight fit. Put on as best as it would go with rips. Fz bulb blew. Ordering doors, gaskets, and bulb.; ordrng 1 LW10406934 (dor-fip ms) and 1 LW10413519 (dor-fip ms) and 2 WPW10406725 (bulb-light)s and 2 WPW10460580 (gasket-fip )s"
Dan H.
WASHER AMANA NTW4516FW3 "Customer complaint of no hot water, ran diagnostics no error codes found, ran manual test cycle, hot water valve opens , hot water is entering unit, started normal wash cycle on hot water , hot water is entering unit, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL ED5LHAXWT02 "Customer complaint that unit is not dispensing ice, confirmed, found ice clumped in ice chute, found ice door not sealing, unit needs new ice door; ordrng 1 WP2180353 (door-chute)"
David R.
DISHWASHER WHIRLPOOL DU1100XTPB7 Buttons stuck or intermittent. Will not let you make any selections. Turned off and on power. Still nothing working. Ordering control panel.; ordrng 1 WPW10459139 (panel-cntl)
Arthur V.
REFRIGERATOR KITCHENAID KRFF300EBS00 Found temp in fresh food at 25 deg. And temp in freezer at minus 9Water tank frozen. Need to order control and thermisters for both the freezer and fresh food area ; ordrng 1 W11035836 (cntrl-elec) and 2 WPW10384183 (thermistor)s
Dan H.
DISHWASHER MAYTAG MDB4949SDH2 "Customer complaint that unit is leaking, confirmed, fill valve is cracked, installed new valve from truck stock surplus , op test good ; used 1 WPW10327249 (VALVE 58.51) from stock"
Macaulay G.
RANGE KITCHENAID KGRS202BBL0 Right front burner not igniting properly. Found degrees in orifice. Cleaned orifice. Igniting properly. Also found oven not igniting properly. Adjusted igniter on burner. Ground wire was already installed. All tested ok.
David R.
DRYER MAYTAG MGDB835DW4 "Replaced just the sensor, tested. No more noise. Let it cycle through the flame a couple times. Op test ok."
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Messaged customer. Will pick up on own time. Op test ok.
Jeff M.
REFRIGERATOR AMANA ABB1921BRM00 The unit was plugged into some kind of search protector box that was super old. I plug the machine directly into the outlet unit tested good
Macaulay G.
OTR MICROWAVE WHIRLPOOL WMH53520CS1 "Turn table motor is shorting out and over heating. Door switches are not always making contact. Office to order turntable motor.; ordrng 1 WPW10466420 (motor-turn 28.81), used 1 SHIPPING (SHIPPING AND HANDLING), and 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Macaulay G.
RANGE WHIRLPOOL JGS9900BDB "Replaced both harnesses. Made no difference. None of the burners will light. Customer explained that spark module was left in the rain. After previous repairs, control is not sending voltage to module. Office to order control and spark module.; ordrng 1 WP8507P236 (CONTROL ) and 1 WPW10475147 (module-spk)"
Arthur V.
REFRIGERATOR MAYTAG MFI2269VEM2 "Found lights on but no other response. Push button on display everything lights up (all selections) but would not take any commands ; ordrng 1 WPW10310240 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE JENN-AIR JGS9900BDS16 "Installed parts op test good, see CB pvr; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MHW3505FW1 "Found bolt holding rotor to drum broken causing issue. Will need drum assy ,bolt . Unit is stacked dryer has to be removed for repair. EXTRA TIME. ; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"
Arthur V.
DRYER WHIRLPOOL WED9470WW1 Unit vent needs replaced. Very low air volume at outside outlet (see pics) Advised customer
David R.
WASHER MAYTAG MVWX655DW1 "Unplugged unit for a couple mins, plugged back in and indicator light came on. Tried to get error codes but start button wouldn’t work, found control not seated all the way down, fixed. Gave a F0E2 over suds error. Ran service mode. Ran calibration. Leveled as best I could. Op test ok"
David R.
DRYER MAYTAG MED5500FW0 "Rattling noise. Took off the housing to blower wheel, cleared all debris. Tightened up nuts on housing and in back of unit and plate that holds control. Made sure no debris was clogging up in the back. Ran, op test ok."
Macaulay G.
RANGE WHIRLPOOL WFG525S0HS0 "Replaced harness, manifold, and spark module. All tested ok."
Arthur V.
DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced motor and sump assy. Op test good.
David R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Steamed out and replaced motor Evap, Op test ok. Advised customer to give 24 hours for temp to return to normal."
Macaulay G.
DRYER MAYTAG MEDC215EW1 Thermal fuse is open. Customer does not want to repair.
Macaulay G.
WASHER WHIRLPOOL WTW8040DW4 Tested unit. High pitched noise is the normal noise from the rotor and stator. All tested ok. No errors.
Macaulay G.
REFRIGERATOR GE DFE28JSHCSS Replaced filter.
Brian M.
WASHER MAYTAG MVWB835DW3 Cc of noise Found unit to have normal noises with no load Added a test load and when spinning there is a squeaking coming from the suspension rods and when pushed down unit almost bottoms out with no extra force Needs suspension rods and re leveled ; ordrng 1 W11130356 (suspension)
Macaulay G.
DISHWASHER KITCHENAID KDTE254ESS0 Replaced upper spray arm. Tested ok..
Arthur V.
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Replaced evap fan motor,harness containing thermisters,and fan support ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 Replaced door assy. Op test good.
Joe O.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed control and thermistorOp test ok
Corey L.
REFRIGERATOR KITCHENAID KRFC704FPS00 "customer complaint ice bin still freezing, bin temp was 25 ff was 36, Called wpl techline, suggested replacing door, warm air is finding its way to bin, advised customer to avoid leaving fridge doors open for more than a minute or 2, advised customer we will contact to schedule our return visit once we receive tracking ; ordrng 1 W10849514 (dor-fip)"
Arthur V.
DRYER HOTPOINT HTDX100EM8WW Replaced heating element and tested with a load. Op test good. Customer to monitor.
Corey L.
WASHER GE GUD27ESSJ1WW See CB pvr; saved tckt
Arthur V.
DRYER MAYTAG LDG9206AAE Replaced ignitor. Op test good ; used 1 279311 (IGNITOR) from stock
Corina B.
RANGE JENN-AIR JGS9900BDS16 Replaced the gasket and switch. Optest ok.
Brian M.
WASHER MAYTAG MVWX655DW0 Installed washplate aRan auto test and calibration OP TEST OK
Jason N.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Cc unit powering off randomly, and unit tilting forward out of cabinet spaceFound unit not installed correctly, no anchors on top or sides, unit only slide into space, counter top is granite. Raised unit up to counter bottom. Ran diagnostics, found codes 2-1 for ui stuck button. Let diagnostic cycle run, no codes at end. Checked ui buttons, some do not respond. Ordering ui and control.; ordrng 1 W11157079 (console) and 1 W11305297 (cntrl-elec)"
Brian M.
WASHER MAYTAG MVWB765FW0 Cc unit is loud when spinning Found unit to be loud with low speed hand spinNeeds gearcase Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W10811956 (CABRIO GEARCASE) from stock
Jeff M.
DRYER AMANA NGD4655EW2 Installed new part unit op tested good.
Jeff M.
WASHER MAYTAG MVWB765FW Installed new part unit op tested good
Macaulay G.
DBL WALL OVEN FRIGIDAIRE FGEF308TNFB Replaced controller. All tested ok.
Jeff M.
OTR MICROWAVE KITCHENAID KMLS311HSS1 The unit was in Demo mode op tested good
Corina B.
WASHER GE GUD27ESSJ1WW Replaced the gearcase. Optest ng. Called t/l Craig. To replace the speed sensor. ; ordrng 1 WL49X20360 (SPEED SENSOR )
Jeff M.
DRYER MAYTAG MGDX655DW0 The unit being overloaded causing towels to get caught where they shouldn’t other than the size the load being dried units tested good
Corey L.
DRYER WHIRLPOOL GEW9200LQ1 "Replaced fuses, op test good"
Joe O.
STACK W/D FRIGIDAIRE FFLE3911QW0 Installed door switchRan test cycleOp test ok
Corey L.
WASHER WHIRLPOOL WTW8000BW0 "Customer complaint washer will not wash cannot get one cycle completed, started quick wash, unit filled and could not agitate, found rotor and bolt backed out causing teeth to barely meet shaft and not able to spin tub, remover rotor checked all bolts to stater, tight, teeth look good none missing, used sealtite on rotor bolt, finished quick wash cycle, waited full 28 minute cycle, unit completed cycle, op test good"
Jason N.
WASHER ADMIRAL ATW4676BQ1 "Cc unit stopped working againFound unit stuck in drain mode. Emptied tub, pulled drain pump, found metal wire in impeller. Removed, checked for additional debris. Reinstalled, ran auto test. Op test good"
Jason N.
WASHER WHIRLPOOL CAM2742TQ3 "Cc unit not operatingTenant said she told landlord the machine is rusted out and doesn’t work right anyway. Could not access coin op controls, landlord not at complex, no tenant has a key. Bottom of unit is jagged rust and loose from machine, can not pull machine out to look under or work on it further at this time. Tried calling landlord to update, could not get a hold of. Contacted office with current situation. No service payment received."
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Installed parts listed, calibrated, op test good"
Dan H.
REFRIGERATOR KITCHENAID KSSS42QDX05 "Customer complaint that unit is leaking, confirmed, unit needs new valve, valve is no longer available, customer will purchase part and contact us when he receives the part; ordrng 1 2003791 (valve,solenoid)"
Corina B.
WASHER MAYTAG MVWX655DW0 CC that the unit does not agitate. Started a load on deep water wash with towels. Found the basket is slipping. Will need a new hub. Replaced the hub from t/s. Ran a calibration. Started a drain and spin. Optest ok. ; used 1 W10528947 (HUB 2616) from stock
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 The lower wheel fell off. Reattached the wheel. Cust never received the wheels. Optest ok.
Corina B.
REFRIGERATOR KENMORE 10645422800 CC that there is food freezing in the ff. Ff 30 fz -6. Control set at 39* ff and 5fz. Found a connection on the control not plugged in. Plugged connector in. Set temp to factory setting. Optest ok.
Dan H.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Installed new thermistor harness , temperature reading correctly, advised customer to monitor, a clip broke , ordering clip, customer to install ; ordrng 1 W10795820 (stop-pan)"
Gabriel P.
DISHWASHER KITCHENAID KUDM25SHBL1 Electrical wire melted connector and wire had contact with terminal block metal and trip the breaker cut black wire to where it wasn’t melted and re connect with a new wire connecter machine back on business is washing drain doing it all
Corina B.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Entitlement came up within the year. CC that the unit is not getting cold enough. Cust has just wraps in the ff section. Took temps 38-42*. Advised cust the less food the in the ff section the less the ff will run. Fans are running, compressor is running. Optest ok."
Corina B.
DRYER WHIRLPOOL WGD5000DW3 "CC that the drum is not turning. Found the motor pulley broke off and the belt is frayed. Replaced the motor, wheel and belt from t/s. Optest ok. ; used 1 279827XXX (XXXDO NOT RESTOCKXXX), and 1 WP694089XXX (XXX DO NOT RESTOCK XXX) from stock"
Corey L.
DRYER MAYTAG WED5520SQ0 "Customer complaint dryer not heating, confirmed dryer not heating and screeching, found rear dryer felt seal worn out and real thin in spots, rollers thumping, found heating element open, quoted for heating element alone then for the the rest, customer discussed with partner and decided to get a new dryer but in the mean time go ahead with element repair, replaced element, op test good, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent ; used 1 279838 (ELEMENT 61.75) from stock"
Corey L.
WASHER AMANA NTW4516FW3 "Customer complaint washer just fills them drains, found drain hose lying on floor, ran diagnostics found long fill no fill code, cleared, unit was not level and leaning towards floor drain in basement, adjusted unit and leveled, hung drain hose on sink, started normal wash cycle, unit filled, and advanced to wash, op test good"
Dan H.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Customer complaint that door handle is loose, confirmed, tightened door handle, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Cust showed pop, sent pic. CC that there is frost in the freezer. Found the left hand door not closing. Steamed out the gasket, refined the door. Optest ok."
Brian M.
REFRIGERATOR KITCHENAID KBFN502EPA02 Cc units door slam shut This unit has heavy duty springs that closes the door I could not see any defects or issues Unit is working as design.
Jeff M.
WASHER GE WCVH6260FEW The front drum is completely sliced. I took a picture
Brian M.
REFRIGERATOR WHIRLPOOL WRX988SIBE03 Cc of freezer working but fridge is not cold Found fridge evap frosted over Cleared ice with steamer and found thermistor just hanging in place Followed service bulletin W11092686D For thermistor placement Advised to give it 48 hours to get temps back to normal OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL GB2FHDXWB04 Cc unit has water leaking from fridge Found drain pan frosted over cleared ice and cleaned drain in back found a small piece of phone blocking duck bill Cleared that out OP TEST OK
Brian M.
COOKTOP ELE KITCHENAID KFDD500ESS02 Installed convect fan motor and bake element Ran test bake to 350 OP TEST OK
Jason N.
WASHER WHIRLPOOL LA9500XTN1 "Installed listed basket pads and agitator parts. Ran spin test with wet towels, basket vibration minimal. Op test good."
Jason N.
DRYER CROSLEY VED6505GW0 "Cc unit blowing out cold airConfirmed no heat condition, checked power in, only 120v present, missing L1 or L2. Advised customer to contact electrician."
Jason N.
WASHER WHIRLPOOL MVWC565FW1 "Cc unit makes grinding noise when agitatingRan auto cycle. Slight noise only. Pulled washplate, found hub fork broken and sitting under plate. Removed debris from tub. Replaced using truck stock. Retested, op test good.; used 1 W10528947 (HUB) from stock"
Jason N.
DISHWASHER KITCHENAID KUDP01ILWH1 "Cc unit door will not close and unit will not startCustomer removed door striker and purchased a new one, did not know how to install. Installed new door striker, ran wash test. Op test good."
Jason N.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Installed listed ui control. Ice maker returned to correct position. Ran ice maker self test 120, all functions normal, passed. Op test good."
Jason N.
WALL OVEN COMBO KITCHENAID KEMS308SSS04 "Cc unit reading meat probe insert, will not go awayChecked meat probe socket resistance, reads low shorted, unit needs meat probe socket. Customer not repairing at this time. Estimate only."
Arthur V.
DRYER WHIRLPOOL WGD8500DW4 Replaced parts listed. Op test good.
Jason N.
WASHER KITCHENAID KAWE570BWH1 "Installed listed lid switch. Ran spin test, op test good."
Jason N.
WASHER WHIRLPOOL WTW7040DW0 "Cc unit taking too long to washRan diagnostics, found codes f3e2 for water inlet temp fault, f0e5 for off balance load, f3e1 for pressure system fault, f2e1 for ui stuck button. Almost same codes as last time out. Ran auto test and calibration, all functions passed. Replacing controls and inlet valve. Washplate loose again, splines worn, ordering washplate as well.; ordrng 1 W10775188 (washplate) and 1 W10812423 (cntrl-elec) and 1 W10858298 (console assy.) and 1 W11220230 (valve)"
Paul P.
WASHER GE GTWN4250D1WS "Tested washer, found leak at water fill outlet to tub, tightened all fittings, tested again, now operating properly. Did not set down mitigation, washer is in basement near floor drain."
Paul P.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed ice maker and control. Control now properly recognizing position of ice maker, ice maker filling properly, cycling properly."
Paul P.
ICEMAKER WHIRLPOOL MIM1554ZRS0 "Installed recirculating pump in ice maker. Ran first cycle, operating properly."
Corey L.
WASHER MAYTAG MHW5100DW0 "Installed parts listed, op test good"
Corey L.
RANGE WHIRLPOOL WFE540H0AS0 Installed bake element op test good
Corey L.
DRYER WHIRLPOOL WED75HEFW0 "Customer complaint dryer timer keeps changing times, ran diagnostics found f4e3 airflow restricted, f4e4 line 2 voltage error, power checked good, vent goes into ceiling, started a dry cycle, check lint led illuminated, removed vent from unit, light turn off and good air low felt from back of unit, advised customer to have vent cleaned and refer to page 13 in the installation instructions to ensure venting is appropriate for this unit"
Corey L.
REFRIGERATOR WHIRLPOOL GX5FHTXVY010 "Customer complaint fridge losing temp, confirmed temps war 49 in ff, found evap with excessive frost formation, forced defrost mode, found thermostat stuck open, quoted, replaced, op test good, advised customer to allow 24 48 hrs for temps to settle; used 1 10442411 ("
Gabriel P.
DRYER WHIRLPOOL WGD8500DW3 "Replace parts,opt test ok temp was 181 coming out and 160 inside dryer all good"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGHT1846QF0 Customer show me 10 videos of sound fridge was making on top right corner but it wasn’t making the noise when I was there also he’s other complain was that hes water and eggs were freezing up found freezer temp on coldest temp customer didn’t know there was a temp settings on freezer store didn’t explain him that also I couldn’t duplicate the noise cause it wasn’t making it when I was there .customer is very upset I can’t find noise if I can’t heird it
Gabriel P.
WALL OVEN WHIRLPOOL WOS51EC0AS04 "Change temp calibration to 5 cause cause said it will not cook the ham all the way on 350 so I show her how to calibrate preheat oven and temp was 358,opt test ok"
Gabriel P.
DRYER AMANA NED4655EW1 Replace timer opt test ok
David R.
WALL OVEN COMBO WHIRLPOOL WOD51ES4ES00 Arrived and opened packages to make sure all parts are her. Found the wrong wiring harness. This harness is more like a connection piece ( refer to pictures) . Need harness that connects from main control down to all components. Ordering harness.**** parts to be reviewed to make sure it’s correct harness.; ordrng 1 W10691785 (harns-wire ) and 1 W10691794 (harns-wire MAIN)
Jeff M.
WASHER MAYTAG MHW6630HW0 Lowes only receive the main control they have yet to get the user interface might have to re-order; ordrng 1 W11325572 (UI)
David R.
WASHER WHIRLPOOL WTW5000DW0 "Replaced gearcase, drive pulley and hub kit, wasplate. Calibrated, tested, op test ok."
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Replaced icemaker and valve, tested, icemaker called for water. Op test ok"
Jeff M.
DRYER MAYTAG MGD5800TW0 Installed new part unit op tested good
Jeff M.
MICROWAVE WHIRLPOOL WMH32519HV The unit has been dropped the cabinet is damaged I took a picture of the indentation. Contractor is at the home now he will have it replaced. The proof of purchase is in the wife’s car she’s at the doctors. She will txt me a pic of the pop
Corina B.
WASHER WHIRLPOOL WTW7000DW0 CC That the unit keeps rinsing and spins with towels. Ran diag f0e3 Overload. Ran a calibration. Ran a rinse and spin with towels. Advised cust 6-8 bath towels equals a full load. Cust is going to get a video of the washer filling back up on a rinse and spin and open the lid with how the clothes look. Optest ok.
Arthur V.
ICE MAKER KITCHENAID KUIX505ESS0 "Found drain pump broken off of reservoir pan. Needs drain pump ,reservoir pan and drain tube. Reschedule at customer request ; ordrng 1 W10837384 (pan-water) and 1 W11097809 (tube) and 1 WPW10489125 (pump), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW5000DW1 CC that the washer is shaking and moves. Found the basket lean back. Adjusted the legs. Ran a rinse and spin with towels. Checked the suspension rods are worn. Will need new suspension rods. Optest ok; ordrng 1 W11130362 (SUSPENSION RODS)
Corina B.
WASHER WHIRLPOOL WTW7300DW0 "CC that f6e3 is on the screen. Ran diag f6e3 Communication Error: ACU Cannot Hear UI. Checked the power supply, 120 volts. Checked the connections, good. Led light is not flashing. Unplugged the ui, still no light flashing. Checked pins j18-3 to j18-1 5 dc volts. Will need a main control."
Jeff M.
WASHER WHIRLPOOL MVWX655DW1 The unit is not spinning correctly it will not complete a cycle needs a new main control. Unit shifts fine manual tests good automatic not working; ordrng 1 W11116592 (CONTROL )
Jeff M.
WASHER MAYTAG MVWC425BW1 Transmission let go there’s oil running all over the components needs multiple parts needs rebuilt transmission motor actuator shield belt splotch capacitor; ordrng 1 W10721967 (cam) and 1 W10832724 (MOTOR ) and 1 W10913953 (ACTUATOR ) and 1 W11035747 (TRANS ) and 1 W11158831 (CAP) and 1 WPW10006384 (BELT) and 1 WPW10550173 (SHELD )
Corina B.
REFRIGERATOR FRIGIDAIRE FFTR1814TB0 "CC that the ff is not cooling. Fz -17 ff 46. Found the evap full of frost and the ff temp is at the coldest setting. Turned the defrost on the heater and bimetal, good. Will need a control and defrost. Office to order part. ; ordrng 1 241537103 (CONTROL ) and 1 241705102 (DEFROST TIMER)"
Paul P.
REFRIGERATOR WHIRLPOOL MSS25C4MGZ00 "Within 30 days. Adjusted doors to level, tightened FZ door screws, adjusted center bottom crossbars (were off center, was pulling the condenser coil off center)."
Corina B.
WASHER WHIRLPOOL WTW4816FW2 "Cust showed pop, sent pic. CC that the unit will not do anything. Found the drain pump is running. Headed the start button in, rebooted the control. Started a normal cycle. Optest ok."
Macaulay G.
WASHER MAYTAG MVWB765FW3 Replaced inlet valve. All tested ok.
Corina B.
WASHER MAYTAG MVWB765FW0 "CC that the unit stays at 33 minutes and goes back to 36 minutes then stays at 33 minutes. F0 Overload, f7e0 Loss of Power, f0e5 Off Balance Load, cleared codes. Started a bedding cycle watched to 20 minutes. Working as designed. Advised cust the time is and estimated cycle time and can add or minus minutes. Optest ok."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Replaced inlet valve. All tested ok.
Macaulay G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Drain line siphon valve was malfunctioning. Replaced drain lines. All tested ok.
Macaulay G.
WASHER WHIRLPOOL WTW5000DW2 Replaced suspension kit. All tested ok.
Paul P.
WASHER WHIRLPOOL CHW9160GW0 "Washer in F25 code. Unplugged, removed EE1 plug, reset with “cold” button. Found power cord had pulled in to drive belt. Corrected cord placement, reset EE1 plug, and ran test cycle, now operating properly."
David R.
WALL OVEN GE PT970SR3SS "Replaced switches and motor, tested. Op test ok"
Macaulay G.
DRYER MAYTAG MEDC215EW0 Lint filter is not damaged. Heater exhaust is discolored. This is normal. The vent is around 20 feet long with 90 degree bends. Has good air flow. Advised to clean vent every 6 months and to be careful of instructions on certain fabrics. All tested ok.
David R.
RANGE MAYTAG MER6600FZ2 "Not a smudge, piece of insulation snagged and landed behind glass. Left side for outer door still coming off, not sitting correctly.Called Techline, repeated issueBruceTold this is repeated issue. Doing product review. Took down information to send into whirlpool for review of case. Will either contact Fred’s appliance or customer to go ahead with next step. ; saved tckt"
David R.
WASHER MAYTAG MVWX655DW0 "Outlet power good. Lid switch fault, cleared. Tested out lock on manual mode, test good. Ran service mode, all components working. Ran calibration mode. Put a load in, let customer watch it go through sensing cycle into wash into rinse. Everything checks fine. Op test ok."
David R.
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Replaced parts, same issue. Numbers 5-9 do not work. Ordering out main controls and another panel.; ordrng 1 W11117594 (panl-cntrl) and 1 W11182110 (CONTROL )"
Dan H.
WASHER MAYTAG A612 "Installed new injector, op test good"
Dan H.
RANGE JENN-AIR JJW9630DDW "Customer complaint that upper oven is not working after a fire, tried to start bake cycle , unit flashed “feature unavailable “ and an 1d11(runaway temperature)error code, same with broiler , reset control, started upper oven on bake for 350 degrees , unit heated, started broiler, broiler is working, op test good"
Dan H.
WASHER WHIRLPOOL WTW7500GW0 "Customer complaint of loud noise, confirmed, bearings are worn, unit needs new gearcase, installed new gearcase, op test good ; used 1 W10811956 (CABRIO GEARCASE) from stock"
Gabriel P.
REFRIGERATOR KENMORE 10650522100 "Try to jump start icemaker but did not cycle at all the wheel will go up and down but will not go through cycle gave customer and estimate he will not fix don’t order the parts pls ; ordrng 1 4317943 (icemaker only 123.59), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Ice maker not telling valve to open. Replaced ice maker from truck stock. ; used 1 W10873791XXX (XXX DO NOT RESTOCK XXX) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found refrigerator not plugged in. Instructed to leave plugged in until return visit.; schdld next appmnt for 4/30 TUE !
Gabriel P.
REFRIGERATOR ELECTROLUX EW28BS85KSGA No need to go back to customer already took care issue over the phone with the customer what it was that the ice bin wasn’t line up with the coupling on they both need it to in gage in order to pull ice out
Brian M.
MICROWAVE WHIRLPOOL WMH32519HV3 Complaint unit kicks in and out when heating Found unit able to heat but ui kicks in and out Needs a ui and control ; ordrng 1 W11333816 (UI ) and 1 W11342846 (CONTROL )
Dan H.
RANGE WHIRLPOOL WFG505M0BS3 "Installed new outer door glass, op test good"
Brian M.
DRYER ROPER RED4516FW Vent ripped upon arrival Cc unit not working Checked over fuses all good Checked power they have 240v but 120v is missing (open neutral )Spoke to RA to be positive on what’s happening They need an electrician to fix power and advised to fix vent
Brian M.
WASHER WHIRLPOOL WTW5000DW2 Cc of unit flashing Found unit to be in emergency drain Found error for over load Cleared codes ran auto test and calibration OP TEST OK Advised customer on soap usage and loading clothes
Brian M.
REFRIGERATOR WHIRLPOOL FD5FHEXTO00 Cc that unit has ice all over freezer Found icemaker fill tube iced over and fill port on icemaker iced up Cleared ice Customer turned water back on found water leak coming from filter. Filter has a crack at the end of the plastic OP TEST OK Advised to replace filter
Paul P.
REFRIGERATOR MAYTAG MSF22D4XAW00 "Replaced filter housing in refrigerator. Tested installing water filter, and closure of door."
Jeff M.
RANGE WHIRLPOOL WOS92EC7AS04 "The fuse is open in the way the customer has explained how many fuses he’s putting into the machine I wanna order the cooling fan also because the fuses blowing during a broil. ; ordrng 1 W10861504 (BLOWER) and 1 WPW10545255 (FUSE), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
RANGE MAYTAG CWE5800ACE Installed new part unit op tested good
Macaulay G.
WASHER MAYTAG MVWC565FW1 Found unit not advancing into rinse cycle. Ran calibration cycle. All tested ok.
Arthur V.
DRYER WHIRLPOOL MEDC215EW1 Found unit needs a door switch.
Arthur V.
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Found unit not defrosting in fresh food. Needs evap fan motor,support and wire harness ; ordrng 1 W10389152 (support) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER WHIRLPOOL WTW5000DW1 "Put all new parts in. Everything working good, still making noise in agitation. Found out the cam was shaved all the way down. Went and tried to use the one from t/s. Top pieces that connect to gearcase cracked. Ordering cam; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (PULLEY) from stock"
Jeff M.
DRYER ROPER RED4516FW0 The critter trap on the outside of the house is plugged up with lint. unit tested good
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Found unit not defrosting Heater checks good. Sensor checks good. unit needs control .; ordrng 1 W11174836 (cntrl-elec)
Arthur V.
DRYER MAYTAG MEDZ600TE2 Found issue is with customer vent. Advised dryer vent wizards. Foil vent. And a very long run. Advised customer about fire hazard associated with foil vents. See pic of vent
Dan H.
RANGE GE CGS990SET4SS "Customer complaint that lower oven is not heating, found igniter not glowing, igniter is recieving 120vac , installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Dan H.
REFRIGERATOR KITCHENAID KRFC302EWH00 "Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees , freezer section temperature at 67 degrees, evaporator fan is running, no frost pattern on evaporator, compressor and condenser fan are running, no dye found at any connections, added r134a, frost pattern improved, pressures at 0psi on the low side and 150psi on the high side, found uv dye behind mullion between freezer section and fresh food section , called whirlpool techline spoke to Kevin , unit is unrepairable"
Arthur V.
RANGE FRIGIDAIRE FEFLM66ESB "Found control not responding. Oven,preheat,door locked lights all on. Needs control and overlay Cust does not want repaired Will purchase new"
Arthur V.
MICROWAVE WHIRLPOOL WMH31017FS0 Found unit needed switch assy replaced. Replaced with truck stock. Op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
Corina B.
WASHER WHIRLPOOL WTW57ESVW1 Replaced the lock. Optest ok
Dan H.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Fresh food section temperature at 60 degrees, freezer section temperature at 23 degrees , found freezer section evaporator thermistor reading 82 degrees , unit needs new thermistor harness; ordrng 1 W10858452 (harns-wire)"
Brian M.
COOKTOP ELE WHIRLPOOL WFE320M0EB2 Installed element OP TEST OK
Joe O.
WASHER WHIRLPOOL WTW5000DW2 Installed water valveRan manual fill hot and coldRan auto test and calibrationStarted a normal cycle to see if unit loses water pressureOp test ok
Jeff M.
WASHER WHIRLPOOL WTW4850HW1 Installed new part unit op tested good
Joe O.
WASHER WHIRLPOOL WTW5000DW2 Installed controlRan auto test and calibrationRan manual high speed spin and agitate Op test ok
Joe O.
COOK TOP JENN-AIR JGD8345ADB "Cc: left side not ignitingFound left 2 burners not igniting and griddle not ignitingFound griddle plugged up with debrisSwitched the left 2 burners with the right 2 burnersRight burners ignited on the left sideNeeds 2 igniters; ordrng 2 74004053 (sub 7432p073-60(2778))s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DISHWASHER KITCHENAID KUDS30FXPA4 Cc: unit will not power on and touch panel not making selections prior to svc callFound unit to be receiving proper power to controlFound control is sending power to ui but ui is not startingNeeds uiCustomer does not want to repair at this time
Joe O.
WASHER WHIRLPOOL MVWB765FW3 Cc: unit will not drainFound error codes f9e1 drain system error and f9e2 pump drive systemCleared codesChecked drain for debrisRan auto test and calibrationRan drain and spinOp test ok
Gabriel P.
REFRIGERATOR KENMORE 10672152111 "Same issue as before but this time fan wasn’t running it was getting 120 v but not turning on that’s why it was building up with ice maintenance had a motor fan with then and I replace it for than,opt test ok"
Joe O.
REFRIGERATOR KITCHENAID KBSD602ESS01 Cc: not dispensing iceFound drive shaft for auger motor sitting too lowAdjusted auger shaftOp test ok
Corey L.
WASHER KENMORE 110.228021 "Installed lid switch, op test good"
Joe O.
WASHER MAYTAG MVWB835DW3 Cc: f6e2 error codeFound unit to have error of f6e2 communication errorUnit will not allow me to enter test modesUnit not allowing any selectionsNeeds control and ui; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Jeff M.
REFRIGERATOR KITCHENAID KRMF70YEBS00 The board is receiving 12 V DC it is receiving proper power I am about 90% positive the customer installed the control board while the machine was on causing the new board to fail almost instantaneously. Unfortunately the customer will have to get a new control board
Joe O.
DISHWASHER KENMORE 665.13742K601 Cc: not draining and unit filling when not being usedFound unit to drain when put in drainFound water valve not closing completelyNeeds water valve
Macaulay G.
RANGE WHIRLPOOL RCC3024LB0 Right front element is open. Customer to decide on repair.W10823711 element.
Gabriel P.
DISHWASHER WHIRLPOOL GU2200XTSB3 "Replace parts and took core with me for return,opt test ok"
Joe O.
DBL WALL OVEN JENN-AIR JJW2827DB02 Installed control boardsPreheated ovens to 350 degreesPlaced probe in hotdog for testingSet probe temp to 185 degreesTested in both ovensOp test ok
Joe O.
RANGE KITCHENAID KOSE507ESS01 Installed control and oven probeRan test bake to 350 degreesOp test ok
Joe O.
RANGE KENMORE 790.794236 Cc: bake not workingFound ignitor only getting to 2.75 ampsNeeds bake ignitorReplaced ignitorOp test ok; used 1 5303935066 (OVEN IGNITOR6470) from stock
Joe O.
WASHER MAYTAG MVWX655DW1 Installed water valves basket and hubRan auto test and calibrationOp test ok
Joe O.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc: not washing properly and soap staying on door of dishwasher Found unit water supply disconnectedReconnected water supplyFound excessive sudsFound customer was using dawn dish soap in the dishwasher Advised customer that dawn produces a lot of suds and they should use dish washer podsAlso advised customer to run water at the sink before operation water temps low at start upUnit is working as designedOp test ok
Joe O.
WALL OVEN KITCHENAID KOST107ESS03 Installed inner door panelOp test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 The refrigerator to the customer currently has is actual replacement for the original. I told her to call the warranty company and straighten out the issue by updating it with the correct model and serial number. on top of that the icemaker is provided does not fit either machines. Also customer is just using more ice than the icemaker can produce. she’s making smoothies for two using ice all day I explain to the icemaker going to do so much ice any given time. I have the part for return.
Jeff M.
DRYER AMANA NGD4655EW2 If you hold the start switch it will run. When you let go the start switch it stops running. I tested the start and run one is on the motor they tested good. Test the wiring harness tested good needs a start switch; ordrng 1 WPW10420741 (START SWITCH)
Jeff M.
REFRIGERATOR GE GSH25JSTFSS The door is damaged up right corner smashed. Reorder ; ordrng 1 WR78X11096 (door asm fz ss 25)
Jeff M.
WASHER MAYTAG MVWX655DW1 The hot water was turned off. Unit op tested good
Jeff M.
DISHWASHER KITCHENAID KUDS50FVSS3 "The units solenoid for the dispenser has melted needs a new dispenser estimate only; ordrng 1 WPW10199696 (DISPENSER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG MVWB765FW The unit has a f6e3 main control failed the unit needs control and ui; ordrng 1 W11135391 (UI) and 1 W11195970 (CONTROL )
Joe O.
RANGE WHIRLPOOL WFG550S0HZ0 Installed dsi board ignitor and harnessRan test bake to 350Op test ok
Brian M.
REFRIGERATOR KENMORE 106.5950999 Cc of no cool Found no amp draw at compressor and compressor not running Hooked up compressor tester and compressor ran Needs start device Replaced using truck stock Frost returned to evap in freezer Temps In freezer was around 34 when leaving Advised to give it 48 hours for normal temps to be reached ; used 1 8201786 (STARTER7155) from stock
Paul P.
REFRIGERATOR WHIRLPOOL WRB322DMHV00 "Checked in FZ door and inspected=ok. Installed FZ door, now operating properly."
Paul P.
WASHER MAYTAG MVWB765FW3 "Removed sheet. Note: Sat agitator on flat surface, bottom edge of agitator uneven, internal crack in seam also, creating open spot for clothes to get tangled. Office to order agitator. Ran calibration for now to rebalance unit.; ordrng 1 W11161960 (AGITATOR)"
Paul P.
WASHER MAYTAG MVWB850YW1 "Put washer in to diagnostic tests. UL (unleveled load) only error code. Ran automatic test, made sure basket agitating/spinning freely, balanced. After diagnostic, tested washer, now operating properly, no error codes."
Corey L.
REFRIGERATOR KITCHENAID KRFC302EWH00 "Customer complaint of cooling loss, confirmed unit room temp, compressor is running, found dye in evap drip pan, pressures at 0 high and low, evaporator is leaking, ordering evaporator; ordrng 1 WPW10317014 (evaporator)"