Service History 142

We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Olmsted Township, OH 44138
David R
Job Details: 04/05/2021
Cc unit is not turning on or taking commands. No error codes. Would not go through diagnostics. UI not taking command. Ordering controls and lid lock; ordrng 1 W11130341 (Console) and 1 W11130238 (Control) and 1 W10861642 (Lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Brecksville, OH 44141
Dan H
Job Details: 04/05/2021
"Customer complaint that unit is not making ice and customer is unable to open ice bin, confirmed, ice maker cycled but did not call for water, ice bin lever is broken, unit needs new ice bin and ice maker ; ordrng 1 W11185686 (Ice bin) and 1 W10882923 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Brooklyn, OH 44144
Dan H
Job Details: 04/05/2021
"Customer complaint unit is not cooling properly, fresh food section temperature at 47 degrees, freezer section temperature at 12 degrees, found some frost build up blocking evaporator fan from running, evaporator shows evidence of defrosting, frost is due to customer leave freezer section door open accidentally, cleared frost, op test good job hh"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Amherst, OH 44001
Gabriel P
Job Details: 04/05/2021
Replace parts opt test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, OH 44001
Gabriel P
Job Details: 04/05/2021
"When arrive agitator was out and cap missing but replace all parts then ran calibration and auto test pass working as design,opt test ok Customer said Stewart suppose to order a cap but they never received it ordering ; ordrng 1 W11050804 (Cap), used 1 WPW10006384 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Sheffield, OH 44054
Gabriel P
Job Details: 04/05/2021
"Unit was working as designed,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Westlake, OH 44145
Dan H
Job Details: 04/05/2021
"Customer complaint that doors are not level and of scratch and grille is bent, grill is already on order, unit needs new door, screws for kick plate, and door stop cover; ordrng 1 W11395841 (Ff door) and 1 W10789147 (Cover) and 2 WPW10308489 (Screw)s"
We serviced a
CROSLEY DRYER
Model CGD7006GW
Near Cleveland, OH 44111
Dan H
Job Details: 04/05/2021
"Customer complaint that unit is not heating and making a noise, found a quarter stuck in slides, removed, unit is heating, burner is short cycling due to clogged outside vent, cleared, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Olmsted Falls, OH 44138
Marie V
Job Details: 04/05/2021
"Cc that she gets some load that still wet at the end of the cycle and sometimes it works just fine, she has done shed and it still wet but she ran a load the other day and it was fine. Ran diag F8E1 no fill long fill. Found drain hose bellow the 39 and also has about 8 inches inside the drain, this will cause a siphoning problem on unit. Advice cust to use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. And to rearrange the pipe for the drain hoseOp test ok"
We serviced a
MAYTAG WASHER
Model MHW6630HC1
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/05/2021
When arrive found error f0e2 over suds and f5e2 lock failure and f8e1 valve failure clear all error codes ran calibration and auto test pass unit getting cold water advise customer to monitor and to only use 2 tablespoons of detergent and 6 to 7 regular bath towels full load if f8e1 comes back office order valve
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/05/2021
"Replace parts,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Euclid, OH 44123
Jason N
Job Details: 04/05/2021
"Cc unit making same knocking noise Ran diagnostics, no codes stored. Found unit not level. Leveled unit. Suspension checked good, tub does not bounce. Ran auto test, no abnormal vibrations or noise. Started normal wash cycle with clothing, then switched over to drain and spin. Ran cycle in entirety, no abnormal sounds heard. Advised customer possible load balance issues. Instructed on load sizing and avoiding mixed loads. If offbalance situation arrives, pause unit and redistribute clothing. Unit is working as designed at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWB06
Near Rocky River, OH 44116
Dan H
Job Details: 04/05/2021
"Found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good , part is covered per special project S38253"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Brook Park, OH 44142
Marie V
Job Details: 04/05/2021
"Cc that the unit isnt cooling and that she stopped hearing the compressor. Took temps found 22 on freezer and 60 on fresh food section. Evap fan is not running, check for power was receiving 116 V. Good frost pattern on unit took pics. Unit will need evap fan motor. ; ordrng 1 WPW10128551 (Motor evap fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Cleveland, OH 44111
Marie V
Job Details: 04/05/2021
"Replaced parts and ran it to check for leaks, no leak. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAM4
Near Avon, OH 44011
Marie V
Job Details: 04/05/2021
Cc that the unit leaks sometimes and that is like dirty not clean inside. Removed the front door and started unit found leak at the bezel and gasket on door will need to be replaced. Ordering parts ; ordrng 1 WP8269259 (Gasket) and 1 WPW10334900 (Bezel) and 1 WPW10524469 (Seal door) and 1 WPW10329609 (Vent)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/05/2021
Replace drain pump clear glass but still not draining notice installers install rubber hose I see alot of issue on them clogging up or kinking ordering unit drain hose ; ordrng 1 8269144A (Drain tube hose)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Cleveland, OH 44135
Marie V
Job Details: 04/05/2021
"Cc that the unit will not turn on. Confirmed removed Top and UI , control has the green light flashing every second on and off. Also when unplugged UI and plugged back in started working. Found service pointer w11481344 unresponsive unit. It says to replace HMI. Gave estimate to cust, she will call whirlpool and ask me to bill her thorough mail.; ordrng 1 W11322903 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bay Village, OH 44140
Gabriel P
Job Details: 04/05/2021
Ran normal cycle twice and found no leaks advise customer to monitor unit working as design as right now
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Cleveland, OH 44113
Dan H
Job Details: 04/05/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 43 degrees, freezer section temperature at 4 degrees, compressor and condenser fan are running, evaporator fan ps are running, unable to duplicate the problem, unit is operating as designed , if problem should reoccur unit will need control"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Amherst, OH 44001
Marie V
Job Details: 04/05/2021
"Cc that the unit will throw error codes on the screen. Ran diag found F3E2 open or shorted exaust thermistor. Thermistor is on range. Replaced UI. Ran unit and also verify the outside vent, was clear. Advice cust to monitor unit. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/05/2021
"Ran diag found F5E3 lid lock will not unlock F5E2 lid lock will not lock or lock failure. Cleared error codes and tested lock in diag pass, no problems to lock and or unlock. Replaced hinges and door and tested unit again everything worked good, started unit , pass door was locked and then paused machine and it unlocked door when close door press start unit locked door, also all connections on control were all the way in I also inspected the wires on lid lock good.Told cust to monitor unit. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cleveland Heights, OH 44118
Dan H
Job Details: 04/05/2021
"Installed new user interface and control, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Amherst, OH 44001
Gabriel P
Job Details: 04/05/2021
"Found drain hose clogg with plastic from previous issue that I missed clear out,opt test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Chardon, OH 44024
Brian M
Job Details: 04/05/2021
Cc unit not draining Found chopper broken Removed blade Ran test cycle
We serviced a
JENN-AIR SXS REFRIGERATOR
Model JCD2389DES
Near Cleveland, OH 44113
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is not making ice and is leaking water, confirmed, found water line popped off of ice maker fill tube in back , found ice maker fill tube frozen solid, unit needs new valve and water line connected ; ordrng 1 61005626 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Lorain, OH 44053
Gabriel P
Job Details: 04/02/2021
"Replace freezer lights,opt test ok"
We serviced a
JENN-AIR WALL OVEN
Model JGRP430WP01
Near Cleveland, OH 44102
Dan H
Job Details: 04/02/2021
"Installed new user interface , op test no good , called whirlpool techline spoke to Joel, 14vdc coming to user interface , suggested replacing user interface again and ordering directly from Plainfield, file number 7730404780, part is out of stock so not scheduling return appointment ; ordrng 1 WPW10464535 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Elyria, OH 44035
Marie V
Job Details: 04/02/2021
"Cc that the unit makes ice but also a gigant block of ice in the ice bin. When look inside the water line for ice maker has ice as well. Water valve isnt shutting all the way will need new water valve and a water tube for ice maker. Cust will call back if they want to continue with repair ; ordrng 1 W11415785 (Tube water) and 1 WPW10349187 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHS69EJSS0
Near Parma, OH 44134
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is not cooling, confirmed, fresh food section and freezer section temperature at 72 degrees, nothing is running, display Is blank unit needs new control; ordrng 1 241739711 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Parma, OH 44129
Dan H
Job Details: 04/02/2021
"Customer complaint of loud noise, compressor and condenser fan are running, evaporator fan is running, no unusual noises heard, unable to duplicate the problem, unit is operating as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/02/2021
"Cc that the unit stopped draining and then it did, that the unit had 2 lights turned on , on UI and that sometimes she can get it to work and sometimes not. Ran diag 6-4 , float switch open. After test cycle, no error codes. Found drain hose at the sink without a loop, advice cust to adjust the drain hose I tried but I didnt see anything to get it higher for her, she will tell husband about it. Water can be siphoning back to unit when is trying to drain it out. Everything else checked out good, unit has the loop on the side nothing is on drain pump or float switch. Advice cust to monitor. Op test ok"
We serviced a
MAYTAG DRYER
Model LDG9304AAM
Near Painesville, OH 44077
Jeff M
Job Details: 04/02/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/02/2021
"Ccthat the right hand side door is not closing properly, when unit has more things on door it seems to help a little but still wanted us to verify that everything is good. The door was not level adjusted it and unit as well, unit was leaning forward and it wasnt closing properly because of that. Also put some petroleum jelly on gasket. Op test ok"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland, OH 44119
Jason N
Job Details: 04/02/2021
"Cc unit making knocking noise.Ran diagnostics, no codes stored. Ran auto test, customer pointed out water hammer noise during filling. All unit functions are normal. Advised customer that they could try installing water hammer arrestors. Unit is working as designed."
We serviced a
GE REFRIGERATOR
Model GFE29HMECES
Near Oberlin, OH 44074
Marie V
Job Details: 04/02/2021
"Replaced parts, advice cust to allow unit 24 hours to reach normal temps. Op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near East Cleveland, OH 44112
Jason N
Job Details: 04/02/2021
"Cc unit not spinning. Ran diagnostics, found code f5e1 for lid lock fault and f5e2 for lid unlock fault. Manual lid lock test no good. Unit needs lid lock. Replaced lid lock using truck stock. Ran auto test, all functions passed. Op test good.; used 1 W11307244 (Lid lock) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 04/02/2021
"Cc unit not operatingRan diagnostics, found code f5e2 for lid lock fault. Ran manual lid lock test and auto test, lid lock not engaging. Unit needs lid lock. ; ordrng 1 WPW10482836 (Lid latch)"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Cleveland Heights, OH 44121
Jason N
Job Details: 04/02/2021
"Cc unit ovens not workingCustomer stated both ovens have stopped working. Ran bake tests on upper and lower ovens, confirmed neither ignitor glowing. Removed upper oven ignitor, found pinched wire, now bare as it was shorting out on frame. Replaced upper ignitor using customer supplied pre Id part. Ran bake test, no good, ignitor still not glowing. Replaced control using customer supplied part (W10877013) found burnt relay on board. Ran bake test on upper and lower ovens, both good ignition and preheat. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Shaker Heights, OH 44120
Jason N
Job Details: 04/02/2021
"Cc unit not cycling, detergent left at end of cycle.Customer sent pop to service@fredsappliance.com. Ran diagnostics, found codes 10-1 for vent wax motor electrical. Ran diagnostics test, wash motor did not turn on. Measured voltage at control board, good at 123v. Checked motor connections, found water dripping from pump seal onto motor, motor shorted open. Unit needs motor/pump assembly. Part not showing in stock on Marcone. Office to contact customer for next service date. ; ordrng 1 W11416362 (Pump/motor assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Parma, OH 44130
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 10 degrees, found evaporator frozen solid, unit needs new evaporator fan motor and thermistor; ordrng 1 WPW10464673 (Fan motor) and 1 WPW10487766 (Harness)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WS01
Near Brecksville, OH 44141
Jason N
Job Details: 04/02/2021
"Installed UI console. Op test no good. No heat, no turntable and intermittent light. Reinstalled old console. Talked to customer about failures, stated the turntable stopped first, then light issues and then it stopped heating later on. Looking at multiple part failures not all at once. Unit needs turntable motor, magnetron and inverter and door interlock switch. Customer will need credit for UI console applied to parts that need to be ordered. Retrieved new UI console, but without original box as the customer has already thrown out. ; ordrng 1 W11033422 (Interlock) and 1 W11346197 (Magnetron) and 1 W10911403 (Turntable motor) and 1 W10217711 (Inverter)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Parma Heights, OH 44130
Dan H
Job Details: 04/02/2021
"Customer complaint that red and yellow lights will not turn off and they heard a noise, found unit paused, unpaused, cycle continued and ended, ran diagnostics found f0e2(oversuds) error code, ran recalibration cycle, no unusual noises heard, unit is operating as designed"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Shaker Heights, OH 44122
Jason N
Job Details: 04/02/2021
"Installed freezer drawer bin. Op test good. Customer stated door bin bucket is also cracked. Confirmed, advised may not be covered under warranty. If covered, customer will install. ; ordrng 1 W11026416 (Door bin bucket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Shaker Heights, OH 44120
Jason N
Job Details: 04/02/2021
"Installed water reservoir. Turned water back on, tested water dispense. No leaks found. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Lyndhurst, OH 44124
Jason N
Job Details: 04/02/2021
"Cc unit not making ice Checked fill tube, fill tube frozen inside. Checked power in to heater and heater resistance. Good power in at 122v. Found heater reading open. Unit needs new freezer door. Advised customer 6-8 weeks for new door to be delivered. Customer to contact office when door arrives to schedule for next service. ; O-emld tckt"
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRB01
Near University Heights, OH 44118
Jason N
Job Details: 04/02/2021
"Cc unit not cooling enough in ff sector, maybe coils are dirty.ff section, reading 55 degrees average, no airflow from damper. Ran diagnostics functions damper test 6, damper not operational. Found damper motor connection loose. Reran damper operation, op test good. Good airflow to ff section."
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Rome, OH 44085
Brian M
Job Details: 04/02/2021
"Cc of noise found noise coming from rear rollers Advised on replacing both as well as belt and idler ; ordrng 2 DC97-16782A (Rollers)s and 1 6602-001655 (Belt) and 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Austinburg, OH 44010
Brian M
Job Details: 04/02/2021
Installed control and thermostat Ran test bake OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Oberlin, OH 44074
David R
Job Details: 04/02/2021
"Cc not advancing. No fill long fill error. Both valves out of range, replaced part from t/s. Tested. Good. Op test ok; used 1 W11210459 (VALVE) from stock"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS11
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/02/2021
Customer had 2 parts delivered both are broken one from whirlpool direct board is broken one from sunberg is missing a cap diode piece Speaking with customer he stated he has confirmation that they are sending him a new oven In 4-6 weeks confirmation # 7730000932
We serviced a
WHIRLPOOL RANGE
Model KESS907XSP02
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/02/2021
Installed element Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KENMORE REFRIGERATOR
Model 106.70212410
Near Avon Lake, OH 44012
David R
Job Details: 04/02/2021
"Unit was not plugged in. Rescheduling, having customer plug in before we come out to have accurate testing. Complaint not cooling correctly and leaking. **office to bill; schdld next appmnt for 4/8 THU !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Amherst, OH 44001
Gabriel P
Job Details: 04/02/2021
Cc that ice maker is not making ice or dispenser not dispensing water. Tried to work on unit but had to turn the water valve on for the water line but the Customer had the valve off for a long time and they said ice maker and water was not working for a couple years they explained when we tried to turn on the valve it was ceased advised customer to have a plumber to fix the valve so we can diagnose the unit.; O-emld tckt
We serviced a
KENMORE DRYER
Model n/a
Near Avon Lake, OH 44012
David R
Job Details: 04/02/2021
"Customer checked unit out before we came, said its heating. Did not check, no charge ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 04/02/2021
Cc that washer is banging around. Went to diagnostics and found no error codes also ran a drain/spin cycle and washer was working as designed heard no banging noise also ran a quick load in drain/spin and unit working fine. Explained customer you could only fill the washer with 6 to 7 bath towels max and only 2 tablespoons of detergent to avoid any issues with overload or off balance in the future. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Elyria, OH 44035
Gabriel P
Job Details: 04/02/2021
Cc that washer was noisy and off balance. Verified and heard noise this time verified cam and found some oil will need to replace gearcase. Ordering parts.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Pulley) and 1 W11423758 (Gearcase)
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Painesville, OH 44077
Jeff M
Job Details: 04/02/2021
Bearings failed estimate only; ordrng 1 W10435302 (Bearings) and 1 Ship
We serviced a
MAYTAG DRYER
Model LER5848EQ5
Near Rocky River, OH 44116
David R
Job Details: 04/02/2021
"Cc unit not drying properly. Started unit, heat is cycling on/off. Reading good temps. Hooked vent back up. Looked outside, felt hardly any airflow. Checked vent, clogged vent. Suggest calling a vent cleaning company. Unit heating properly. Also make sure to not overload, if heavier cycles can also put on for extended dry time. Op test ok"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Bay Village, OH 44140
David R
Job Details: 04/02/2021
"Cc timer will sometimes start of not start on timed dry. Correct power to unit. Confirmed complaint. Put to different times on timed, not working. Put to sensor dry and comes right on. Ordering timer and control; ordrng 1 WPW10185992 (Timer) and 1 WPW10476828 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Aurora, OH 44202
Brian M
Job Details: 04/02/2021
Cc unit not spinning Found spin not turned on Showed customer on settings OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1RHMXKQ00
Near Cleveland, OH 44135
David R
Job Details: 04/02/2021
"Cc Icemaker leaking. Found cracked tray. Replaced Icemaker from t/s. Cycled. Called for water, good. Op test ok; used 1 4317943 (ICEMAKER) from stock"
We serviced a
MAYTAG DRYER
Model MEDB766FW
Near Richmond Heights, OH 44143
Jason N
Job Details: 04/02/2021
"Installed drive motor, ran dryer op test. Good heat and tumble. Op test good."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near North Royalton, OH 44133
Gabriel P
Job Details: 04/02/2021
"Replace heating element ran cycle ,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Brian M
Job Details: 04/02/2021
Installed sump OP Test Ok
We serviced a
KENMORE RANGE
Model 790.46781900
Near Middleburg Heights, OH 44130
David R
Job Details: 04/02/2021
"Cc bake not working properly. Correct power coming from control. Looked at bake element. Warped and broken, took pics. Ordering element. ; ordrng 1 318254906 (Bake element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mentor, OH 44060
Jeff M
Job Details: 04/02/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Aurora, OH 44202
Brian M
Job Details: 04/02/2021
Cc of low water flow and light out Found filter to be the issue for water flow And replaced freezer led using truck stock OP Test Ok ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXB01
Near Seven Hills, OH 44131
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is not making ice, no power to ice maker , found broken wires in door, unit needs new fresh food section door(blk), part is no longer available, unit cannot be repaired ; ordrng 1 W10334261 (Frz door)"
We serviced a
GE DISHWASHER
Model GDT54PSJ2SS
Near Willoughby, OH 44094
Jeff M
Job Details: 04/02/2021
Main control board failed when you close the door after pressing starred it beeps the control does not recognize the door is closed the door switch tested good needs a new control board estimate only; ordrng 1 WD21X24900 (Control) and 1 Ship
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120EBS0
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 04/02/2021
Installed the new part op tested good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Royalton, OH 44133
Marie V
Job Details: 04/02/2021
"Cc that the unit is leaking on every load. Inspected unit looks good, started to fill washer , no leaks and then drained water out and inspected the drain hose at the pump and outside. Ran diag no error codes. Put some towels and got them wet, ran it for a while , no leaks. Trace the water marks on basement found the leak at the wall. Showed cust he said sorry that he thought that it was the washer because it hasnt been raining so he didnt think that it was from the wall. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Independence, OH 44131
Dan H
Job Details: 04/02/2021
"Installed new led module, op test good"
We serviced a
GE DRYER
Model GTD84GCPN0DG
Near Cleveland, OH 44111
Gabriel P
Job Details: 04/02/2021
Cc that dryer is not heating. Verified issue and dryer is heating and cycling on and off as designed. Explained to them that if we cant duplicate issue we can not guess in ordering parts just to monitor for now and if anything to give us a call back. Opt test ok. AT
We serviced a
WHIRLPOOL WASHER
Model WTW7300XW2
Near North Royalton, OH 44133
Marie V
Job Details: 04/02/2021
"Cc that the washer is stalling out when is spinning and sometimes takes 2 times to get it to spin properly. Ran diag no error codes. Ran auto test pass. Set unit to drain and spin, is good. Check motor winding good check wires for ohms they were good. Called Whirlpool tech line spoke with Scot file number 7730409529 . He thinks that the motor could be overheating causing it to stop the machine but we couldnt duplicate issue or find an error on unit. Cust will call back if wants to repair but at this point because is 10 years old they probably will replace unit.; ordrng 1 WPW10187307 (Dispenser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near North Royalton, OH 44133
Marie V
Job Details: 04/02/2021
Cc that the upper rack it gets stuck in the seal when you try to close it or open it. Confirmed . Upper rack was a little too wide. Corrected issue op test ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Aurora, OH 44202
Brian M
Job Details: 04/02/2021
Cc unit unbalanced Found load in question to be to heavy for washer Found error for load size exceeds parameters Advised on loading
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Garfield Heights, OH 44125
Dan H
Job Details: 04/02/2021
"Customer complaint that door is loose, door is not loose, door is sitting on pin as designed, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near North Ridgeville, OH 44039
David R
Job Details: 04/02/2021
"Replaced part. Tested, good. Corrected temps back to normal. Give 24 hours for unit to return to normal temps. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Chardon, OH 44024
Jeff M
Job Details: 04/02/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL DRYER
Model WGD5699SQ0
Near Euclid, OH 44132
Jeff M
Job Details: 04/02/2021
The unit is not igniting I tested the fuses the gas coil valves igniter flame sensor everything test good needs a new timer; ordrng 1 WP8299765 (Timer) and 1 Sh
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Rock Creek, OH 44084
Jeff M
Job Details: 04/02/2021
The heating element failed came in contact with the cabinet also damaged the fuses its heating element and fuses; ordrng 1 279973 (T fuse kit) and 1 WP8544771 (Heater) and 1 W10909685 (Fuse) and 1 Sh
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Novelty, OH 44072
Jeff M
Job Details: 04/02/2021
Installed the new part op tested good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Ravenna, OH 44266
Brian M
Job Details: 04/02/2021
Cc unit still not working properly Found door not hitting switches properly Going up for review Sr # 7730138491
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/02/2021
Icemaker was replaced cycled and filled with water. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Ravenna, OH 44266
Brian M
Job Details: 04/02/2021
Installed ice maker OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model VAW3584GW1
Near Conneaut, OH 44030
Jeff M
Job Details: 04/02/2021
The unit was stuck in drain mode Press and hold the cancel button unit tested good
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/02/2021
"Found 123 voltage going to fan but motor fan not running,need fan ; ordrng 1 WPW10359880 (Fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/02/2021
Will have to reschedule found that the ice maker that was ordered was the wrong one. Ordering the correct part number. Also charged her the difference which was the $21.89.; ordrng 1 W10886931 (Ice maker)
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Roaming Shores, OH 44084
Brian M
Job Details: 04/02/2021
Installed pump Ran auto test to verify OP Test Ok
We serviced a
KENMORE RANGE
Model 790.70613210
Near Bedford, OH 44146
Dan H
Job Details: 04/02/2021
"Customer complaint that oven is not heating properly, started bake for 350 degrees, ; ordrng 1 5304509706 (Igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Bedford Heights, OH 44146
Dan H
Job Details: 04/02/2021
"Customer complaint that unit is buzzing and not draining, confirmed, drain pump is receiving 120vac , drain pump is burning hot, no debris in pump, unit needs new drain pump ; ordrng 1 W10919003 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Williamsfield, OH 44093
Joe O
Job Details: 04/01/2021
Cc: not spinningFound error codes f7e6(motor fault) f7e5(shifter fault) f0e2(over suds). Ran manual spin and agitate. Found unit is not shifting. Needs actuator. Replaced actuator. Ran auto test and calibration. Op test ok ; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
GE REFRIGERATOR
Model GNE29GSKBSS
Near Westlake, OH 44145
Marie V
Job Details: 04/01/2021
"Cc that the unit makes a loud noise and it sound like is coming from the back. Took a look at the freezer evap and fresh food section no ice buildup, pulled unit out and inspected the compressor area condenser fan is running dog no unusual noises, also unplugged unit and let it sin for 2 min and plugged back in, put temp colder on fresh foos section to hear fan on fresh food section is good. For now is working as designed could not duplicate noise. Advice cust to monitor and if noise comes back to take a video that will help with diagnosis."
We serviced a
FRIGIDAIRE DRYER
Model FFLE3900UW3
Near Madison, OH 44057
Dan H
Job Details: 04/01/2021
"Installed new control, op test no good , unit showing e53(centrifugal switch error)error code, tech sheet says its the control or the motor, control is new, unit needs new motor, motor cost more ,only charged customer for the difference in cost of motor; ordrng 1 134196602 (Motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Huntsburg, OH 44046
Brian M
Job Details: 04/01/2021
Installed sump Ran test cycle OP Test Ok
We serviced a
MAYTAG MICROWAVE
Model MMV5207BAS
Near Mentor, OH 44060
Joe O
Job Details: 04/01/2021
"Cc: noise, not working, fan starting on its ownFound control burned up. Found vent fan circuit welded closed. Needs controlControl shows no longer Available; ordrng 1 WPW10127100 (Control(discontinued))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/01/2021
"Customer complaints of water leaking found unit drip pan clogg with ice will need to steam and clear,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Wickliffe, OH 44092
Dan H
Job Details: 04/01/2021
"Installed new doors, op test good"
We serviced a
WHIRLPOOL STACK W/D
Model WET4024HW0
Near Cleveland, OH 44109
Corina B
Job Details: 04/01/2021
CC that there is a scraping noise. Called t/l TJ video chat with him started a rinse and spin will need a gearcase and motor. ; ordrng 1 W10883783 (Gearcase) and 1 W11189163 (Motor) and 1 W10882138 (Belt)