Service History 143

We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Wickliffe, OH 44092
Joe O
Job Details: 04/01/2021
"Cc: squeaking, squealingFound error code f7e7(motor unable to reach target rpm). Ran manual spin. Found belt stretched and slipping on motor and cam. Needs motor and beltMotor and belt show out of stock. Office to reschedule; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXT02
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/01/2021
cc that water in the morning will not dispense water than after trying again it will work intermittently. Called whirlpool and spoke with Leon and he said that if all the diagnostics test work then he wont be able to pin point what parts it need but hes guessing was to replace ui or control call senior tech bj he say we could start with ui, cannot schedule part is out of stock ; ordrng 1 WPW10372206 (Ui) and 1 W10276229 (Facia ui)
We serviced a
CROSLEY WASHER
Model CAW38125HW0
Near Cleveland, OH 44109
Jason N
Job Details: 04/01/2021
"Cc unit lid not locking all the time.Customer stated lid doesnt lock at beginning of cycle. Ran diagnostics, found codes f0e5 for offbalance load and f8e1 for long fill. Ran auto test all functions passed. Started normal cycle, advised customer lid does not lock until spin and drain part of the cycle. Unit sensed, filled and started washing. Switched over to drain and spin, lid locked, unit ran drain and spin. All functions normal. Customers floor drain is overflowing all over basement floor, customer Is aware. Could not duplicate an issue at this time."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ashtabula, OH 44004
Jeff M
Job Details: 04/01/2021
Installed the new part op tested good. I hooked the unit up to 240 V the unit tumbles and heats
We serviced a
WHIRLPOOL OTR MICROWAVE
Model AMV2307PFS4
Near Parma, OH 44129
Corina B
Job Details: 04/01/2021
"Cust showed pop, sent pic. CC that the unit does not turn on. Checked the outlet good. Checked the fuse, good. Checked the power coming into the power supply good. Che the power at the control 10 volts. Will need a new control and ui. Office will need to reschedule ; ordrng 1 W10849846 (Control) and 1 W10918931 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lorain, OH 44053
David R
Job Details: 04/01/2021
"Replaced part. Ran test diagnostics and calibration cycle, good. Ran a normal cycle. Took off lid lock to show customer everything is working normally. Let cycle run through for a couple of mins. Normal operation. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Novelty, OH 44072
Brian M
Job Details: 04/01/2021
Cc unit not washing properly Found cold water trickling in Removed filter on cold side and cleaned out Ran cold valve test Ran auto test and calibration OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/01/2021
"Cc no ice being dispensed Found auger motor locked up Probed leads to verify power Needs motor ; ordrng 1 W10822606 (motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Amherst, OH 44001
David R
Job Details: 04/01/2021
"Cc unit not working correctly or going through wash. Checked error codes, no fill long fill. Customer doesnt have hot water valve turned on. Went through owners manual with customer. Even on cold washed, hot water is added for regulation purposes. Also answered other questions customer had. Advised if using cold, switch to Tap Cold to use cold water only, otherwise hot water should be turned on for other wash temp cycles. Tested, unit washing as designed, op test ok"
We serviced a
KENMORE DRYER
Model 110.97511701
Near Avon, OH 44011
David R
Job Details: 04/01/2021
"Cc unit is squeaking. Stacked unit. Worn down idler pulley. Ordering kit; ordrng 1 4392067 (Dryer repair kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Conneaut, OH 44030
Jeff M
Job Details: 04/01/2021
The fitting in the rear is leaking. The part of the setting that is leaking is the waterline coming through the floor customer needs a plumber. I did re-level the doors so the unit shuts properly
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC0
Near Westlake, OH 44145
Gabriel P
Job Details: 04/01/2021
Replace motor and control thats what whirlpool want me to replace ran time dry...l2 show again call tech line spoke to kathy and we found heating element grounded call bj spoke the situation we going to cover for heating element ; ordrng 1 W11025156 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Lakewood, OH 44107
Marie V
Job Details: 04/01/2021
"Cc that the unit is not cold enough. Took temps freezer was at 46* and 60 on fresh food section. Took pressure on unit, 19 inch vacuum. Evaporator has no frost pattern on it. No refrigerant on system, will need evaporator,compressor and filter drier. Sealed system work. Called home owner couldnt reach so left a message and explain a little about the job that needs to be done and the price and also that if he has more questions call the office. ; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DRYER
Model GTDP300GM1WS
Near Westlake, OH 44145
Marie V
Job Details: 04/01/2021
"Cc that the unit stopped working , that it happened before and he just unplugged it and it worked for a month and then it stopped again so he did the same thing and it worked on more dry and after that nothing else hes been able to do. Power is good. Found nob stripped, set timer to time dry and it works good. Will order part tech do not have to come back to install; ordrng 1 WE1M964 (Nob), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Richmond Heights, OH 44143
Joe O
Job Details: 04/01/2021
"Cc: not powering onFound unit is receiving proper power. Ui will not power on. Found indicator light is on, on control. Needs control and uiControl shows out of stock. Office to reschedule; ordrng 1 W11316623 (console) and 1 W11322901 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Richmond Heights, OH 44143
Joe O
Job Details: 04/01/2021
Cc: leakingHot water line dripping from crimped connection. Ran manual fill hot and cold. No signs of water leaking from unit. Ran manual drain. Re filled unit no leaking from unit. Ran drain. Ran auto test and calibration. Could not duplicate leak. Unit functioning as designed. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Willoughby Hills, OH 44094
Joe O
Job Details: 04/01/2021
"Cc: not workingFound error codes f6e3(communication error) f6e2(communication error) f2e1(stuck key). Needs control and uiUi shows out of stock, office to rescheduleSerial number did not match our records. Ran entitlement shows unit under 60 month parts and labor warranty; ordrng 1 W11135391 (console) and 1 W11135392 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/01/2021
Installed door
We serviced a
JENN-AIR COOKTOP ELE
Model JGD3536GB00
Near Pepper Pike, OH 44124
Brian M
Job Details: 04/01/2021
Installed burner valves OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 04/01/2021
Door did not come with deli board Needs deli board ; ordrng 1 WPW10769076 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS
Near Solon, OH 44139
Brian M
Job Details: 04/01/2021
Cc unit not cooling Found unit to be turned off turned unit on and cooling returned Advised to watch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Kent, OH 44240
Brian M
Job Details: 04/01/2021
Cc of no water or ice dispensing Found door to be caved in a little and not hitting switch Added door spacer (used 2 because first one had no adhesive) OP Test Ok ; used 2 WP2177331 (DOOR SPACER) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rocky River, OH 44116
Marie V
Job Details: 04/01/2021
"Cc that the door broke. Cust has part, replaced door. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB
Near Atwater, OH 44201
Brian M
Job Details: 04/01/2021
Installed fan and harness OP Test Ok
We serviced a
KITCHENAID DRYER
Model KBFA25ERSS
Near Westlake, OH 44145
Corina B
Job Details: 04/01/2021
"CC that the unit is leaking water on the floor. Found the water line to the ice maker popped of. Will need a new waterline, clip and fill tube.; ordrng 1 W10823511 (Waterline) and 1 WPM0114003 (Clip) and 1 W11176463 (Tube) and 1 W10757851 (Boards), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW03
Near Fairview Park, OH 44126
David R
Job Details: 04/01/2021
Cc unit on FF side not cooling properly. Ice forming on evap. Defrost issue. Went through tech sheet. Bi metal is not opening. Heater checked good. Turned Icemaker off for now until repair made. **office to reschedule with customer ** schedule as 2 count. ** requesting double labor ; ordrng 1 W11342162 (Harness) and 1 WPW10384183 (Thermistor)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055DRE00
Near Ravenna, OH 44266
Brian M
Job Details: 04/01/2021
Installed control and harness Advised to let cool for 48 hours OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Conneaut, OH 44030
Jeff M
Job Details: 04/01/2021
Installed the new part op tested good. I got it draining so it functions when it comes down to an installation issue. It appears that the drain hose is being pinched once the dishwasher is pushed in to prevent this from happening I would have to drill a hole in the cabinet further back and Im not doing that
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Conneaut, OH 44030
Jeff M
Job Details: 04/01/2021
Installed the new part op tested good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Parma Heights, OH 44130
Jason N
Job Details: 04/01/2021
"Cc unit not heating.Checked all thermals, found hi limit cutoff open. Blower housing full of lint. Evidence of lack of airflow. Replaced hi limit cutoff using truck stock. Cleaned lint from unit. Unable to check airflow at vent outlet, unit is in a complex, venting routes through ceiling to roof. Highly advised customer to contact building manager to have venting serviced. Ran dryer op test, good heat and airflow from unit. ; used 1 279816 (Hi limit cutoff) from stock"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ0
Near Fairview Park, OH 44126
David R
Job Details: 04/01/2021
"Entitlement shows POP under a year. Called customer, they said we are suppose to be out Servicing both whirlpool dryers they have. Called office, confirmed we only have one work order. Customer will have to call warranty or manufacture to reschedule other dryer if needed. Complaint, tenants sating dryer takes long time to dryer. Tested out unit. Correct 240 power. Tested resistance on heater, good, 11 ohms. Checked fuse, good. Checked other thermostats, good. Turned unit to high, started. Short vent, can feel heat outside. Element cycling on/off. Unit is good. ** tested unit closet to garage"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Parma, OH 44130
Jason N
Job Details: 04/01/2021
Cc unit door and handles not level.Leveled unit doors using RH door jack bolt. Adjusted handles. Customer satisfied with appearance. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rocky River, OH 44116
Corina B
Job Details: 04/01/2021
CC dish rack fell. Replaced rack adjusters. Ran calibration. Optest okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW00
Near North Olmsted, OH 44070
David R
Job Details: 04/01/2021
"Cc leaking water. Getting water from dispenser, water shooting out filter housing. Found cracking. Ordering filter housing. ; ordrng 1 W10844267 (Filter housing), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZHV00
Near Painesville, OH 44077
Jeff M
Job Details: 04/01/2021
The rattling noise was coming from two pieces of copper tubing that were in contact with each other and move the copper out of the way the noise went away
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near North Olmsted, OH 44070
David R
Job Details: 04/01/2021
"Cc questions concerning vent. Discoloration is normal, element sits right inside vent, can cause discoloration from heat. Unit checks good, heat cycling on and off. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brooklyn, OH 44144
Gabriel P
Job Details: 04/01/2021
Replace parts opt test ok
We serviced a
GE REFRIGERATOR
Model ZIS42NYB
Near Shaker Heights, OH 44122
Dan H
Job Details: 04/01/2021
"Installed new defrost timer, op test good"
We serviced a
MAYTAG RANGE
Model Mgr6772bds
Near Mentor, OH 44060
Jeff M
Job Details: 04/01/2021
This oven is non-repairable. I called the customer landlord explained it to him he will look into getting them a new oven
We serviced a
FRIGIDAIRE DRYER
Model FGX831CS1
Near Mentor, OH 44060
Jeff M
Job Details: 04/01/2021
The dryer squeaks needs a new set of bearings I called the number provided with a voicemail left a message Im assuming theyre the homeowners and the customer at this address is just a renter nobody answered the phone I left a message.; ordrng 1 5303281153 (Bearing kit) and 1 Ship
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Olmsted Falls, OH 44138
David R
Job Details: 04/01/2021
"Cc not heating and timer not turning, same issue as previous. Turned unit on, unit is heating. Outlet felt hot. Took out power cord. One of the terminals is charred up. Outlet from house is burnt. Took pics. Replacing power cord from t/s. Did not plug back in, recommended customer call electrician and have outlet looked at. If anything further comes up contact customer service. Unit test good. ; used 1 PT500L (3 PRONG DRYER CORD) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near North Royalton, OH 44133
Jason N
Job Details: 04/01/2021
Cc unit door not sealing.Found unit door liner is warped on top of door and on sides. Unit needs new door. Advised new door may take up to 6-8 weeks for delivery. Advised customer to contact office when door arrives to schedule for next service. ; ordrng 1 W10746780 (Door) and 1 W11178521 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lakewood, OH 44107
Corina B
Job Details: 04/01/2021
"CC that the temp is not staying cold enough in the freezer. Fz 30* ff 38*. Tested connections with nitrogen. Found R134 leaking from connection. Recovered refrigerant, resautered connection, pulled 28vac w/ pump, watched, good, charged 4.3 oz r134a, unit cooling, pressures good, op test ok ; used 1 WP2315539 (MOTOR-EVAP) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HPY
Near Cleveland Heights, OH 44106
Dan H
Job Details: 04/01/2021
"Installed new control and keypad, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Brooklyn, OH 44144
Gabriel P
Job Details: 04/01/2021
Take out defective compressor and replace new compressor did all steps of seal system add refrigerant 134a is working as designed ; used 1 Tjaf1200 (1/4) from stock
We serviced a
KITCHENAID RANGE
Model KESK901SSS05
Near South Euclid, OH 44118
Joe O
Job Details: 04/01/2021
"Cc: display not working, oven not workingFound control is receiving proper power. Not sending power to ui. Needs control; ordrng 1 WPW10181438 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GTE16DTHMRWW
Near Cleveland Heights, OH 44118
Joe O
Job Details: 04/01/2021
"Cc: not holding tempsFound freezer temp at -1 degrees, ff section at 19 degrees. Unit will not shut down with the thermostat switch. Compressor continuously runs after shutting unit off. Needs thermostat; ordrng 1 WR09X26872 (control temp), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Olmsted Township, OH 44138
David R
Job Details: 04/01/2021
"Cc unit is squeaking, water leaking. Looked under unit, residue of water leaking from gearcase. All components on drive system rusted from water leaking. Tried taking off washplate, might need to crack off. Ordering parts needed. ; ordrng 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10752189 (Screw)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Cleveland, OH 44110
Corina B
Job Details: 04/01/2021
"Recovered refrigerant, replaced evaporator, pulled 28vac w/ pump, watched, good, charged 5.3oz r134a, unit cooling, pressures good, op test ok. Compressor had long enough process stub. Didnt need replaced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Brecksville, OH 44141
Jason N
Job Details: 04/01/2021
"Cc unit ff section still not coolingCustomer stated it was fine for a few weeks after last repair, now ff section is again reading mid to high 40 degrees. Found ff evaporator iced over, no air circulation in ff section. Ran thermistor tests and ff evap fan test. All passed. Called techline to document per job notes, Kathy, cannot sign off until tech goes through checklist of possible causes of ff frosting up. Defrosted ff evap cover, found cover is not pushed back fully. Defrosted evap, evap thermistor is in correct placement but is loose, not secured to suction tube. Secured to section tube w/zip tie and foil tape. Drain pan is not bowed, laying flat. Ran test 4, ff evap frosted and frost dissipated. 3 way valve operation test good. Advised customer to monitor unit."
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near North Royalton, OH 44133
Dan H
Job Details: 04/01/2021
"Installed new gearcase, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Mentor, OH 44060
Jeff M
Job Details: 04/01/2021
Installed the new part op tested good.
We serviced a
GE DRYER
Model GTX33EASK0WW
Near Cleveland, OH 44124
Dan H
Job Details: 04/01/2021
"Customer complaint that timer knob is not advancing timer, found knob broken and timer hard to move, unit needs new timer and knob; ordrng 1 WE04X25280 (Timer) and 1 WE01X24552 (Knob), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Maple Heights, OH 44137
Jason N
Job Details: 04/01/2021
"Cc unit didnt complete cycle, powered off, will not turn back on. Found unit not responding, tub full of water and clothing, unplugged unit. Noticed multiple arc marks on both plug prongs. Plug tension is poor in receptacle. Used upper receptacle on outlet, seems to be better but still advised customer to have receptacle replaced by electrician. Ran drain and spin cycle to finish cycle, unit operating normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Broadview Heights, OH 44147
Jason N
Job Details: 04/01/2021
"Cc unit not coolingVerified both compartments at room temperature, compressor not running, no fans running. Temperature control set to recommended. Checked both thermistors resistance, both reading 3.8k. Checked connections on cold control, checked good. Plugged unit back in to run diagnostics, compressor started and unit started cooling. Ordering cold control. ; ordrng 1 W11357371 (Cold control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Brooklyn, OH 44144
Gabriel P
Job Details: 04/01/2021
Take out defective compressor and evap replace new compressor and evaporator and up dryer did all steps of seal system add refrigerant 134a is working as designed ; used 2 Tjaf1200 (1/4) from stock
We serviced a
AMANA REFRIGERATOR
Model ABC2037DES
Near Mayfield Heights, OH 44124
Dan H
Job Details: 04/01/2021
"Installed new jazz board, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Strongsville, OH 44149
Marie V
Job Details: 04/01/2021
Cc that they cant take the ice bin out and the filter. Showed cust . Also cust isnt sure if still under extended warranty. Cust paid service call and will contact extended warranty to make sure that it was out of warranty if not they will try to get a dispatch number from them to us. op test ok.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Painesville, OH 44077
Jeff M
Job Details: 04/01/2021
The unit has a lock error needs a new lock.; ordrng 1 W11316250 (Lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Willoughby, OH 44094
Corina B
Job Details: 04/01/2021
Replaced the water valve. Optest ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Middlefield, OH 44062
Joe O
Job Details: 04/01/2021
Installed gear case and rotor. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXQ06
Near Oberlin, OH 44074
Marie V
Job Details: 04/01/2021
"Cc that the ice maker is not working and cant get enough water in front door. Check pressure coming in to unit is good but found lots of debris in line and main water valve. Flush line out and put it back now barely any water is going to the front door. Also I cycled ice maker and it never asked for water valve never turned on and kept cycling. Unit will need main water valve and ice maker cust paid SC. Cust found a paper that previous owner had bought a extended warranty, he will call them to get a dispatch. ; ordrng 1 W10882923 (Ice maker) and 1 WPW10498990 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXNS00
Near Painesville, OH 44077
Joe O
Job Details: 04/01/2021
Installed ice maker. Cycled ice maker. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Seven Hills, OH 44131
Jason N
Job Details: 04/01/2021
"Cc unit frosting in freezer Customer stated all service attempts so far have not been able to remedy. Found spot of frost on top of ice container cover. Door gasket is not sealing at top, center mullion is sticking out on top, enough to cause gasket to not meet cabinet. Called wp techline, Leon
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Painesville, OH 44077
Jeff M
Job Details: 04/01/2021
Installed the new part op tested good.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Painesville, OH 44077
Jeff M
Job Details: 04/01/2021
The unit has a lock error needs a new lock.; ordrng 1 W11316250 (Lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBH01
Near Avon, OH 44011
Marie V
Job Details: 03/31/2021
"Cc that the ice maker does not works. Took temps 41* on fresh food section and 2 on freezer. Ran step 56 got error code of E2 motor lost position. Ran step 57 ice maker does not moves, check power coming in to icemaker has 122 V. Unit will need new ice maker. ; ordrng 1 WPW10764668 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Oberlin, OH 44074
David R
Job Details: 03/31/2021
"Replaced both parts. Tested in diagnostics. Good. Ran all the way through, no leaks. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Chardon, OH 44024
Joe O
Job Details: 03/31/2021
Installed control. Programmed control to unit. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
KENMORE REFRIGERATOR
Model 596.71812101
Near Lorain, OH 44052
Gabriel P
Job Details: 03/31/2021
"Found a leak in the system and also evap is discontinued,customer was not going to repair any ways ; ordrng 1 W10309990 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV330AEBXAA05
Near Mentor, OH 44060
Dan H
Job Details: 03/31/2021
"Installed new thermal fuse , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Cleveland, OH 44113
Corina B
Job Details: 03/31/2021
Replaced the freezer door switch. Optest ok.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/31/2021
Put the unit in a test cycle ran a short test of all functioning components on the unit everything tested good sounded very smooth
We serviced a
AMANA DRYER
Model NGD4655EW2
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/31/2021
"Cc that the unit does not spins and squeaking a lot. Confirmed. Took unit apart. Rollers,pulley and belt are good. Check blower wheel is good, tested motor. Noises is coming from motor. Will need to be replaced. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"
We serviced a
KITCHENAID B/IN REFRIGERATO
Model KBFO42FTX02
Near Chagrin Falls, OH 44022
Jason N
Job Details: 03/31/2021
"Cc unit leaking from freezer and frost buildup againConfirmed some frost buildup on RH side of freezer and on bottom. Found plastic retaining strip separating from gasket, no longer holding to door liner. Reordering freezer gasket. Not showing in stock on Marcone, office to contact customer for next available service date.; ordrng 1 2309216 (Freezer gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS1
Near Moreland Hills, OH 44022
Jason N
Job Details: 03/31/2021
"Installed main control, lower spray arm and detergent dispenser. Ran diagnostics test cycle. Unit let small amount of water in, codes at end were 9-1 for diverter cant find position, 9-4 lower spray arm error. Started normal wash cycle, no water coming into unit. Lower spray arm not moving. Checked fill cactus from control board. Float switch and valve reading good, 1.4K ohms. Diverter motor tested good at 1.6k ohms but sensor unable to find position. Would need to reorder control board and add on pump/motor assembly for diverter replacement; ordrng 1 W10854228 (Control board) and 1 W10861526 (Pump/motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near North Ridgeville, OH 44039
David R
Job Details: 03/31/2021
"Cc unit stopped cooling for 2-3 days, UI making beeping noise every minute from turning on and off. As of now unit is cooling for the past couple of days. No signs of anything on controls. Power checks good. Ordering control and UI as well. Office to reschedule with customer. Customer has door; ordrng 1 W11224256 (Control) and 1 W11387387 (UI)"
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Hiram, OH 44234
Brian M
Job Details: 03/31/2021
Cc of no water being dispensed REF01-20 French Door Refrigerator Water Not Dispensing Service BulletinFound Ge service pointer that says water line freezes in door and to replace the door ; ordrng 1 WR78X29150 (refrigerator dispens)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Mentor, OH 44060
Joe O
Job Details: 03/31/2021
Installed bake element. Ran test bake. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDG
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/31/2021
The noise the customer was hearing was the compressor the particular sound in pitch that she was describing is actually normal for this machine theres nothing wrong with it. I did re-level the doors
We serviced a
KENMORE WASHER
Model 110.249423
Near Grand River, OH 44045
Joe O
Job Details: 03/31/2021
"Cc: noise, not spinning out clothesFound motor is spinning, gear case is grinding. Coupler is broken. Needs gear case, coupler, basket drive assembly, drive block, and spanned nutCustomer does not want to repair at this time ; ordrng 1 3360629 (gear case) and 1 285753A (coupling,motor) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block) and 1 W10820043 (brake & drive tube), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDF620HSJ2SS
Near Olmsted Township, OH 44138
Marie V
Job Details: 03/31/2021
"Replaced control, tested unit. Op test okNo core for return"
We serviced a
GE WALL OVEN
Model Jkp86sh3ss
Near Timberlake, OH 44095
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not heating properly, confirmed, bake element is only receiving 120vac, only 120vac coming out of control, unit needs new control; ordrng 1 WB27T10500 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Cleveland, OH 44113
Corina B
Job Details: 03/31/2021
"CC that the control panel is damage. Checked panel no damage. Heated the cooktop and oven, good. Optest ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Euclid, OH 44132
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39 off of floor, corrected drain hose, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Wickliffe, OH 44092
Dan H
Job Details: 03/31/2021
"Customer complaint that freezer section door gasket is not sealing, confirmed, adjusted gasket, op test good"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Cleveland, OH 44113
Dan H
Job Details: 03/31/2021
"Installed new igniter, valve is closed now, but igniters are not arcing, unit needs new spark module ; ordrng 1 W10860916 (Dsi board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Euclid, OH 44123
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not spinning, ran diagnostics found f0e5(off balance) error code, leveled unit ran spin cycle, unit spins, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bedford Heights, OH 44146
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not spinning, ran diagnostics found f0e5(off balance) and f0e9(ob pause) error codes, cleared, leveled unit, suspensions good, ran drain and spin, unit spins, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG114SWQ1
Near Cleveland, OH 44128
Dan H
Job Details: 03/31/2021
"Customer complaint that oven light is flickering and broiler handle is broken, oven light did not flicker, oven light button is working, Wires are all connected tight, unit needs new broiler handle and control ; ordrng 1 WP3405184 (Handle) and 1 WPW10335164 (Cntrl)"
We serviced a
JENN-AIR RANGE
Model JES8850BAS
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/31/2021
"Cc that left front burner not turning on and buttons on ui not functioning properly. Verified and will need ui and left burner switch. Customer will not proceed with fixing the unit.; ordrng 1 WPW10206079 (Control panel) and 1 WPW10185286 (Switch), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ4
Near Bedford, OH 44146
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not heating, placed glass in unit, heated for 1 minute, unit heated, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Ravenna, OH 44266
Brian M
Job Details: 03/31/2021
Cc of no ice Found icemaker rotating but not calling for water Replaced using truck stock Ran test harvest OP Test Ok ; used 1 W10882923 (ICE MAKER ASSY) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB01
Near North Ridgeville, OH 44039
David R
Job Details: 03/31/2021
"Cc unit not cooling correctly. FZ is cold but no airflow going down to FF. Ice forming on evap cover. Unplugged unit to check resistance. Heater and evap fan check good. Plugged in. Followed tech sheet. Control not sending volts to defrost, ordering control and harness with bi metal. Ice needs to be steamed.; ordrng 1 W11200746 (Harness with bi metal) and 1 W11353813 (Control assy), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Pepper Pike, OH 44124
Jason N
Job Details: 03/31/2021
Cc unit needs front panel replaced due to damage.Replaced front panel using customer supplied pre Id part. Switched door opening side per customer request. Op test good.
We serviced a
ROPER REFRIGERATOR
Model RS22CFXTQ00
Near Painesville, OH 44077
Jeff M
Job Details: 03/31/2021
The filter housing was leaking and remove the filter it stopped leaking the filter housing is discontinued
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Rootstown, OH 44272
Brian M
Job Details: 03/31/2021
Cc of error Could not get UI to respond Customer had a UI sent to her from whirlpool Installed UI Ran auto test and calibration OP Test Ok
We serviced a
AMANA RANGE
Model AGG222VDW0
Near Eastlake, OH 44095
Jeff M
Job Details: 03/31/2021
Installed the new part op tested good.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Berea, OH 44017
Marie V
Job Details: 03/31/2021
"Cc that the unit will not stay on, and that the door was switch by Best Buy and the glass inside does not stays in place. Ran diag no error codes. Explain cust that if only drying some clothes to use time dry cycle and select the time they want to dry. If theres no enough clothes on dryer sensor wont be in touch and it will shut down thinking that the clothes are dry. Also about the door called cust she said that Best Buy change the door from left to right and did not put 8 screws back in and brackets to hold glass in place, cust will have to call Best Buy to fix this problem. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV01
Near Strongsville, OH 44149
David R
Job Details: 03/31/2021
"Cc of beeping noise from UI, no water. Customer said unit was dropped out of truck when delivered. Dents on right door. Some broken parts. Right door is warped and not coming into contact with switch. No water circulating through unit. Ordering parts needed and broken parts. Let customer know door will take 4-8 weeks to arrive. Customer is going to call whirlpool. ; ordrng 1 W11512399 (Valve) and 1 WPW10341320 (Dual valve) and 1 W11311416 (Hinge) and 1 W11311686 (Cam) and 1 WPW10394053 (Filter housing) and 1 W11245972 (Door) and 1 2200086 (Thimble top) and 1 W10884773 (Badge)"