Service History 143 - Fred's Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Austinburg, OH 44010

Dan H

Job Details: 09/27/2021

"Customer complaint of loud noise and not spinning properly, Ran diagnostics found f7e6(motor fault)and f7e7(motor unable to reach target rpm) error codes , lid lock works, found actuator arm broken, installed new actuator, op test good DO NOT RESTOCK PLEASE; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW0

Near Shaker Heights, OH 44122

Jason N

Job Details: 09/27/2021

Installed gearcase w/slider and tub suspension. Ran calibration and wash test. Op test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Pepper Pike, OH 44124

Jason N

Job Details: 09/27/2021

Cc unit door falling downCustomer stated he found another piece under unit. Confirmed broken friction sleeve. Replaced both friction sleeves and hinge bushings. Door op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Conneaut, OH 44030

Dan H

Job Details: 09/27/2021

"Recovered refrigerant, installed filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890126 (Lokring), and 1 W10890121 (Lokring) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Conneaut, OH 44030

Dan H

Job Details: 09/27/2021

"Installed new shifter , op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Warrensville Heights, OH 44122

Jason N

Job Details: 09/27/2021

"Cc unit not cooling right, takes too long Customer stated unit takes too long too get things cold when she places them in fridge. Unit also doesnt making ice fast enough. Temped both sections, ff reading 39 degrees, good airflow coming in. Freezer temps at -1 degree. Found ice maker bail arm turned off, turned ice maker on, ice maker harvested ice. Cannot find an issue with unit at this time."

We serviced a

KITCHENAID WALL OVEN COMBO

Model KOCE500ESS11

Near Aurora, OH 44202

Jason N

Job Details: 09/27/2021

"Cc unit microwave light keeps coming onConfirmed door not depressing switch all the way, customer needs to push on door to make full contact. Replaced door closure parts and interlock assembly. Issue still exists. Called wp techline, Austin, with all parts having been replaced, could be frame issue, designated as non repairable, will send review for exchange."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Elyria, OH 44035

Angel

Job Details: 09/27/2021

Cc that unit was not washing or spraying water. Verified plugged in unit and check fill valve was turning on but wash pump wasnt check power at control board and was receiving the 120vac. Will need wash pump replaced.Ordering part.; ordrng 1 W11085683 (Wash pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Geneva, OH 44041

Dan H

Job Details: 09/27/2021

"Customer complaint that mullion and side of fridge are hot tot the touch, confirmed, found refrigerant line ran into condenser fan blade, adjusted refrigeration line, fan is working, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Mentor, OH 44060

Joe O

Job Details: 09/27/2021

Installed water valve and fill tube. Op test ok

We serviced a

MAYTAG FREEZER

Model MZF34X16DW01

Near Huntsburg, OH 44046

Jason N

Job Details: 09/27/2021

"Cc unit ticking noise.Unit in defrost mode at this time, waited to finish. Unit starting into cooling mode, fan and compressor running, unit cooling. Did not hear any abnormal noise at this time."

We serviced a

GE DISHWASHER

Model GDF630PSM0SS

Near South Amherst, OH 44001

Angel

Job Details: 09/27/2021

"Cc that the dishes were still wet at end of cycle and not clean.Ran diagnostics and found no error codes. Ran a cycle and found that it would fill but not wash. Checked voltage on control board and was sending 120vac to circulation pump but would not start. Called BJ to confirm and will need the circulation pump and clamps. Ordering parts.; ordrng 1 WD26X23258 (Pump wash kit) and 1 WD35X10382 (Clamp), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5540SQ0

Near Painesville, OH 44077

Joe O

Job Details: 09/24/2021

Cc: no heatFound thermal cut off open. Needs thermal cut off. Replaced thermal cutoff. Op test ok ; used 1 279816 (CUTOFF) from stock

We serviced a

WHIRLPOOL DRYER

Model WGD6120HC0

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/24/2021

"Cc that the unit has condensation inside sometimes when is not in used and if you leave the clothes inside they will get damp. Ran unit . Runs good. Will need a vent company to take a look at it because I cant see where the vent comes out to, second floor."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Madison, OH 44057

Dan H

Job Details: 09/24/2021

"Installed new led control, led module, and deli control, op test good ; used 1 W11462342 (Led module(chrome)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near Ashtabula, OH 44004

Dan H

Job Details: 09/24/2021

"Customer complaint that unit is not working, confirmed, found belt snapped and idler pulley seized , installed dryer repair kit, op test good ; used 1 4392067 (Repair kit) from stock"

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Berea, OH 44017

Gabriel P

Job Details: 09/24/2021

"Customer said technician CB told him that it will take two technicians to get dryer fix cause unit is a stackable unit and also,is in a small closet call senior technician bj threw FaceTime and show him how difficult it is senior technician bj check pvr for any two tech notice he didnt find any records so technician cb forgot to put it on pvr will need to reschedule cannot fix on my own requesting two techs ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QHX00

Near Aurora, OH 44202

Jason N

Job Details: 09/24/2021

Installed ice door kit. Op test good.

We serviced a

KENMORE WASHER

Model 110.2890279

Near Painesville, OH 44077

Joe O

Job Details: 09/24/2021

"Cc: not completing cycleCustomer stated unit filled, drained, and would not cycle after that. Not draining or spinning out clothes. Found lid switch faulty. Needs lid switch; ordrng 1 WP3949238 (switch-lid), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDC4100AWX

Near Mentor, OH 44060

Corina B

Job Details: 09/24/2021

"CC that the unit does not drain. Confirmed. Here the motor humming. Called BJ Got the impellers apart. Will need the seal kit. Office to reschedule appointment ; ordrng 1 WP6-915435 (Seal kit), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Walton Hills, OH 44146

Jason N

Job Details: 09/24/2021

"Installed freezer gasket, cleared ice and frost from unit. Installed new ice maker fill tube. Ran ice maker harvest test. No leaks, ice maker indexed properly and filled mold with water. Op test good."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Windham, OH 44288

Brian M

Job Details: 09/24/2021

Ran entitlement under 1 year Cc unit doesnt seem to spin out blankets Found error for drive system followed tech sheet Could not duplicate a issue Advised on load size

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Diamond, OH 44412

Brian M

Job Details: 09/24/2021

Cc of no cool Found no Uv dye Connected gauges found unit to be in a 10 in vac but needle moving back and forth to 0 Possibly a floating restriction but then they improved and now pressure are normal 5 on Low side

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near North Benton, OH 44449

Brian M

Job Details: 09/24/2021

"Cc no ice Found Icemaker showing that harvest temp warm Needs icemaker ; ordrng 1 W11483245 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Parma, OH 44134

Marie V

Job Details: 09/24/2021

"Cc that the unit does not make noises while running but as soon as it starts it makes a noise. Cust said that it was the tone will not sound. Took back panel off and check connection was loose, Pass. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Cleveland, OH 44111

Angel

Job Details: 09/24/2021

Cc that unit was sounding like an airplane. I spinned basket by hand and sounded normal. Ran diagnostics no error codes also did a manual spin and agitation and it sounded normal. Looked under unit everything was clean no oil from gear case anywhere. So i ran a rinse and spin with clothes to see if it would make the sound with weight in it and it did the sound was the cam slipping will need the cam did mot have one in truck stock will need to order.ordering cam office to schedule with customer part out of stock.; ordrng 1 W10721967 (Cam)

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Fairview Park, OH 44126

Angel

Job Details: 09/24/2021

Cc that dryer was not heating. Confirmed it was not heating. Verified vent for air flow good. Verified fuses tested good. Took off front to verify ignitor and it was good found wire harness on motor loose connected all the way tested unit and started heating explained to customer. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Parma Heights, OH 44130

Gabriel P

Job Details: 09/24/2021

"Replace ice maker,opt test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Independence, OH 44131

Marie V

Job Details: 09/24/2021

"Cc that the bottom rack seems to be like coming off or not closing right, right now is not doing it. Check unit inspected , found a spatula on one on the rails could have been preventing from closing or opening but is was good. Advice cust to monitor. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near East Cleveland, OH 44112

Corina B

Job Details: 09/24/2021

"CC that there is water in the ff section. Confirmed. Found the drain tube clogged with ice. Checked the gaskets, good. Steamed out the drain. Opt test ok"

We serviced a

WHIRLPOOL WASHER

Model mvw6230hw2

Near Mantua, OH 44255

Brian M

Job Details: 09/24/2021

Installed valve ran test cycle OP Test Ok

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Streetsboro, OH 44241

Brian M

Job Details: 09/24/2021

Cc front right burner not working Tested power at burner no good replaced switch and burner OP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Independence, OH 44131

Marie V

Job Details: 09/24/2021

"Cc that the unit is not pumping water thinks is the motor. Started a normal cycle, unit fills but does not wash, check for power 120V to motor. Motor not running. Will need new pump assembly. Cust will call kitchen-aid . ; used 1 W11085683 (PUMP&MOTOR) from stock"

We serviced a

HOT POINT DISHWASHER

Model HDA2000V35WW

Near Mentor, OH 44060

Joe O

Job Details: 09/24/2021

"Cc: flooded, not workingFound moisture under unit. With need pump and mot or assembly, and harness.Cannot source harness for unit, spoke with BJ, stated we cannot properly repair without harness; ordrng 1 WD26X10051 (mechanism s/s asm)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Aurora, OH 44202

Brian M

Job Details: 09/24/2021

Recovered refrigerant Installed and evap Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5.25 oz r134a Pressure sitting at 10 on ff and 5 fr normal frost pattern OP Test Ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS00

Near Broadview Heights, OH 44147

Marie V

Job Details: 09/24/2021

"Cc that the unit had lots of frost on freezer that the top drawer from freezer got stuck with ice maker arm because it got stuck with the ice. Looks like door was left open a little, explain cust that If door does not close all the way the ice will melt because warm air from outside is entering freezer , ice will melt and as soon as the door gets close it start to cool back down and mostly thats what got the ice maker arm get stuck in. Advice cust to always make sure that the door is closed all the way. Aalto turned moisture sensor on mullion on because theres moisture on it. It was turned off. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Broadview Heights, OH 44147

Marie V

Job Details: 09/24/2021

"Replaced door. Door wont close. It must have too much foam and lines does not allow door to shut all the way. Will need new door. And cust will need snack pan, one corner of it that holds the whole door snapped.; ordrng 1 WPW10542033 (Pan snack) and 1 LW10755680 (Door)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VPF2

Near Solon, OH 44139

Brian M

Job Details: 09/24/2021

"Cc of frost build up again on right side Found gasket not sealing Fixed gasket door is sealing properly Advised on product placement and to make sure door shuts if issue comes back Id recommend the rails ; ordrng 2 WP13055901 (slide)s and 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8640BW1

Near Broadview Heights, OH 44147

Marie V

Job Details: 09/24/2021

"Cc that the unit does not drains all the water out and sometimes work on quick wash. Ran diag found error code f8E3 over flow conditions F5E2 door lock error. Found unit is leaking from cold hose and bellow, unit is a little rusted inside, showed cust. Also latch was too tight to I got it a little loose so when the cycle starts it can lock the door properly. Ran drain and spin, pass. Unit will need a new pump, I verify catch and it has 2 quarters, that will not make it not drain. Drain pump is getting week, gave estimate to cust. For now they will monitor explain that if unit is off balance it will cause the same thing , not drain all the way. Op test ok; ordrng 1 W11106747 (Bellow 152.18) and 1 WPW10391443 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Cleveland, OH 44103

Manny

Job Details: 09/24/2021

Replaced shifter actuator opt test ok

We serviced a

MAYTAG WASHER

Model HAV2557AWW

Near Mentor, OH 44060

Joe O

Job Details: 09/24/2021

"Cc: flooded, now not workingMoisture got in harness, and motor. Needs harness, belt and motorHarness shows discontinued ; ordrng 1 WP21001950 (motor-drve) and 1 WP21352320 (belt) and 1 21001975 (harness- w(discontinued)), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Cleveland, OH 44113

Manny

Job Details: 09/24/2021

"Cc unit not defrosting, explain to customer that there is not a defrost heater on the RC evap, only the fan and if the fan is not working there will be frost buildup on the evaporator due to the lack of air flow, found Evan fan not running it will try to start but just make a clicking noise, ordering evap fan office to contact customer for next service appointment when parts arrive ; ordrng 1 W11396715 (Evap fan), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DRYER

Model n/a

Near Shaker Heights, OH 44120

Manny

Job Details: 09/24/2021

"Cc unit heating sometimes and has a squealing noise, found slider and bulk head with deterioration bearing on back of drum is damaged and bearing retainer has a lot of wear, thats the squealing noise, the no heating part is causing by the coils the are vibrating and open intermittently. Unit will need front and back bearings, bearing retainer and front bearing support as well as. Oth coils; ordrng 1 WE25M40 (Bearing kit) and 1 WE1X461 (Bearing retainer) and 1 WE3X77 (Front bearing support) and 3 WE3X87 (Drum sliders)s and 1 WE4X692 (Dual coil) and 1 WE4X693 (Main coil), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/24/2021

Wrong door was ordered Needs left deli drawer door ; ordrng 1 W10815668 (dor-fip bl)

We serviced a

GE DRYER

Model GTD65EBSJ0WS

Near Shaker Heights, OH 44122

Manny

Job Details: 09/24/2021

"Cc unit not starting, found broken belt, ordering belt. Place customer in cancellation list if part gets her sooner.; ordrng 1 WE12M29 (Drive belt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE STACK W/D

Model 417.90802992

Near Mentor, OH 44060

Joe O

Job Details: 09/24/2021

Pulled drum found heating element shorted to ground. Quoted customer for additional part. Customer stated she does not want to go through with repair. Office to refund parts and labor. Took new unused part to return. ; ordrng 1 131475320 (heater assy)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Cleveland, OH 44105

Manny

Job Details: 09/24/2021

"Cc glass falling of the unit, found stainless steel panel completely off the unit and out door glass is being hold by the 2 bolts on the handle, he said there is a service pointer addressing the issue. Issue can be corrected by ordering kit. Got transferred to safety to report findings was on hold for, told me to document findings and give customer the quote for repair.; ordrng 1 W10883496 (Oven door brkt kit), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART308FFDM07

Near Cleveland, OH 44105

Manny

Job Details: 09/24/2021

"Cc door gasket is loose, found gasket coming off on a corner, reset gasket opt test ok."

We serviced a

GE REFRIGERATOR

Model CFE28TSHLSS

Near Mentor, OH 44060

Joe O

Job Details: 09/24/2021

"Installed ff evap fan, and freezer evap thermistor. Advised customer to allow 24 hrs for temps to adjust. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM

Near Conneaut, OH 44030

Dan H

Job Details: 09/24/2021

"Installed new deli control , led control, and main control, deli control is still not working, unit needs new drawer harness ; ordrng 1 W11170612 (Harness)"

We serviced a

FRIGIDAIRE STACK W/D

Model FFLE3911QW0

Near Cleveland, OH 44108

Corina B

Job Details: 09/24/2021

"CC that there was clothes stuck under the washer, the lid lock strike is missing. Confirmed. Checked the latch, good. Will need a strike and screwed. Customer is going to get screws and install the parts. ; ordrng 1 137513712 (Strike), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Shaker Heights, OH 44122

Corina B

Job Details: 09/24/2021

"CC that the towels smelled burnt when they were done drying. Checked the vent outside clear. Cycled the dryer on air fluff no heat, low 180 to 130 , medium 210 to 160 high 250 to 200. Working as designed. Opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0JS1

Near Maple Heights, OH 44137

Corina B

Job Details: 09/24/2021

"Replaced the dsi board, the valve and the igniter. Used soap bubbles on the lines. . Heated oven to 350* cycled several times. There are pans in the bottom draw. Advised cust to not push the pans towards back. Opt test ok. Tech line is closed when at appointment"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Ashtabula, OH 44004

Dan H

Job Details: 09/24/2021

"Customer complaint that the lid does not close properly, confirmed, unit needs new hinges and lid; ordrng 1 W11413336 (Lid) and 1 W11551369 (Hinge) and 1 W11551376 (Hinge)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Maple Heights, OH 44137

Corina B

Job Details: 09/24/2021

Replaced the strike. Started a spin. Opt test ok

We serviced a

KITCHENAID OTR MICROWAVE

Model KMHS120KPS0

Near Fairview Park, OH 44126

Angel

Job Details: 09/24/2021

Cc that sometimes when they were heating something up the turn table would stop. Since it was a intermittent issue i still replaced the turn table motor and explained to the customer to try to center the weight in the middle and not on the sides to even out the weight and prevent from future damage. Tested unit. Opt test ok.

We serviced a

KITCHENAID KITCHEN

Model KDPE234GPS0

Near Ashtabula, OH 44004

Dan H

Job Details: 09/24/2021

"Customer complaint that unit is not cleaning the dishes, placed glasses upright in racks and started normal wash cycle, glasses filled, incoming water temperature at 88 degrees, advised customer to run hot water in sink before starting, unit is operating as designed n"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Geneva, OH 44041

Dan H

Job Details: 09/24/2021

"Customer complaint that unit is not filling with water, started normal wash cycle, unit filled up to normal water level, unit is operating as designed"

We serviced a

WHIRLPOOL DRYER

Model WED8700EC2

Near Strongsville, OH 44149

Marie V

Job Details: 09/24/2021

"Cc that the unit is making a squeaky noise and thumping noise. Confirmed noise comes from rollers and pulley . Took unit apart and confirmed. Replace dryer kit from T/S , lubricaded and cleaned inside unit and blower wheel. Put back together and ran unit. Op test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Cleveland, OH 44125

Corina B

Job Details: 09/24/2021

"Used nitrogen after replacing the drier with soap bubbles no leaks on the evaporator or and connections in the back. Recovered refrigerant, replaced drier, Used nitrogen after replacing the drier with soap bubbles no leaks on the evaporator or and connections in the back. pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Cleveland, OH 44144

Manny

Job Details: 09/24/2021

"Cc unit not washing as it should also stated that agitation sounds too slow and far apart. Ran diagnostics and calibration no error codes found. Informed customer of the different agitations during the wash cycle, Ran normal cycle with a load as requested by customer got the item really wet and cancel cycle set to drain and spin, he said the washer is staining his shirt, he showed me a shirt that had rust like stain, didnt find any that can cause rust inside the washer. Verify that the water supply is clean, unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW6200SW2

Near Lakewood, OH 44107

Gabriel P

Job Details: 09/24/2021

Found tub damage but the second one was ok took damage basket and parts out also rotor bolt was jam I had to remove basket with it on so I can have more leverage to take it out and transfer all parts to new and put new basket in ran normal cycle and auto test no leaks.also customer did not want me to leave till drain and spin cycle waited to be sure it drain water of clothes wants it spin when it got to 9 minutes it throw up error call whirlpool tech line spoke to Anthony we did all resistance test they pass ask me to replace control and shocks file; ordrng 1 WPW10189966 (Control) and 1 W10820048 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS02

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/24/2021

"Replace filter housing. Turne. Water back on and tested for leaks, no leaks. Ice maker cycled. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Avon, OH 44011

Gabriel P

Job Details: 09/24/2021

"Replace vent motor and seal, opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cleveland, OH 44144

Manny

Job Details: 09/24/2021

"Cc unit not working, also stated that unit was making noise on the lid lock, ran diagnostics found code F5E2 for lid lock fault, replaced lid lock with pre-id part, opt test fail, main control is not sending power to the lock, tried running calibration and unit shut off when is supposed to lock, unit will need a main control. Add customer to cancellation list. Office to contact when part is available for reschedule ; ordrng 1 W11399433 (Electronic control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS00

Near Pepper Pike, OH 44124

Jason N

Job Details: 09/24/2021

"Cc unit not coolingCustomer states they noticed the sides and middle of the unit getting hot before the unit stopped cooling and all the ice melted. Compressor not running, checked power at inverter board, good signal voltage 5.5vdc, ac power in good at 122v. Swapped inverter using test inverter from truck. Compressor came on and ran, noticed condenser fan was not running. Checked power in to condenser fan motor, 0v. Tapping on main control causing condenser motor to jump, possible bad relay contacts. Unit needs inverter, main control and condenser fan motor. ; ordrng 1 W10629033 (Inverter) and 1 W10823804 (Control board) and 1 W10124096 (Condenser fan)"

We serviced a

JENN-AIR RANGE

Model JJW2430DS01

Near Cleveland Heights, OH 44106

Jason N

Job Details: 09/24/2021

"Installed UI console. Keypad function test good, no faults. Ran bake test, op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Cleveland, OH 44135

Angel

Job Details: 09/24/2021

"Cc that they were using the washer and saw smoke coming out the tub so they unplugged it. Verified control board and wiring checked good. Looked under washer and found the underneath of the rotor melted from grinding on the floor. Explained to customer that the main cause had to be from a overload because the dampers are good also tried to do a auto test on unit and does not agitate good and does not spin. Will need gear case, stator, rotor, clutch and slider and wash plate replaced. Called safety to notify issue spoke with John explained to him the issue and they said they will not cover damage since the unit is from 2016 and to give them the estimate for the repair. Gave customer estimate. They said they will call whirlpool to give them the complaint. Only estimate.; ordrng 1 W11455453 (Gear case) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10752283 (Washplate), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB7

Near Euclid, OH 44117

Jason N

Job Details: 09/24/2021

"Cc unit not washing dishes properly Ran diagnostics, no codes stored. Unit did not not fill with enough water before wash cycle started. Found water course valve partially closed, opened up fully. Ran wash test, filled with proper amount of water. Ran cancel drain out, drain slow out into disposal. Found drain hose partially clogged with food debris. Snaked drain hose out and flushed out remaining debris. Drain out good. Op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cleveland, OH 44111

Angel

Job Details: 09/24/2021

Belt was replaced ran auto test. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Highland Heights, OH 44143

Jason N

Job Details: 09/24/2021

Cc unit digits not counting or displaying properlyCustomer stated display is not changing with some wash options and some digits are not even numbers. Confirmed. UI is displaying some numbers incorrectly and multiple wash cycles are turning on when selecting a cycle. Unit needs UI console. ; ordrng 1 W11324037 (Console)

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Painesville, OH 44077

Dan H

Job Details: 09/24/2021

"Customer complaint of squealing noise, confirmed, installed new pulley, rollers, and belt, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Westlake, OH 44145

Angel

Job Details: 09/24/2021

"Cc that microwave does not heat. Confirmed tested with a mug with water and does not heat. Will need magnetron, diode, and capacitor. Gave customer estimate they said they will try to call whirlpool to see if they can get coverage for the fix. Do not order parts.; ordrng 1 W10818686 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE DRYER

Model 110.78002011

Near Highland Heights, OH 44143

Jason N

Job Details: 09/24/2021

"Cc unit making squeaking noiseRan dryer op test, confirmed roller or pulley is squeaking under load. Pulled unit apart, found multiple rollers very sticky, not spinning freely. Replaced all rollers, pulley, belt, using truck stock dryer repair kit. Cleaned up roller shafts. Parts under 1 yr warranty, no charge for parts. No noises heard after repair. Op test good. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ1

Near Avon Lake, OH 44012

Angel

Job Details: 09/24/2021

All dampers were replaced did a auto test. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Avon Lake, OH 44012

Angel

Job Details: 09/24/2021

Replaced terminal block did not need drain pump was ordered just incase it would not drain out the water inside dishwasher. All water drained out tested. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Madison, OH 44057

Dan H

Job Details: 09/24/2021

"Customer complaint that sometimes the interior lights do not come on and it does not cool, fresh food section temperature at 41 degrees, freezer section temperature at-1 degrees, no corrosion on deli board, customer says unit makes clicking noise sometimes, unable to duplicate the problem , unit is operating as designed"

We serviced a

GE MICROWAVE

Model JE1590SH01

Near Mentor, OH 44060

Joe O

Job Details: 09/24/2021

"Cc: not heatingFound unit is not heating, turn table not moving. Unit only pulling .3 amps. Found control has burn marks. Control Not sending power out. Needs control; ordrng 1 WB27X25300 (smart board), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model MER8700DS1

Near Chardon, OH 44024

Jason N

Job Details: 09/24/2021

Installed control. Ran bake test to 350 degrees. Good preheat and cycling. Op test good.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Montville, OH 44064

Brian M

Job Details: 09/24/2021

Cc of burning smell Found drain pump over heating from not running Replaced using truck stock OP Test Ok ; used 1 W10876600 (PUMP-WATER) from stock

We serviced a

MAYTAG WASHER

Model mvwb400vq0

Near Painesville, OH 44077

Corina B

Job Details: 09/24/2021

"CC that there is a fault code of f51 rps sensor failure. Found the bearings are worn. Will need new bearings found oil leaking on the rotor and stator. Will need the bearings, rotor, stator and rps sensor. ; ordrng 1 W10435302 (Bearings) and 1 WPW10419333 (Stator) and 1 280146 (Rotor) and 1 WPW10178988 (Sensor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Painesville, OH 44077

Joe O

Job Details: 09/24/2021

"Installed drip pan, and evap harness. Advised customer to allow 24 hrs for temps to adjust. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW3

Near Madison, OH 44057

Dan H

Job Details: 09/24/2021

"Customer complaint that unit is not starting, started normal wash cycle, unit started right up , ran diagnostics found f2e1(stuck key) error code, unit passed user interface test, ran test cycle , lid locked valves open, unit spins and agitates, unable to duplicate the problem , unit is operating as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Chardon, OH 44024

Jason N

Job Details: 09/24/2021

"Cc unit not dispensing waterCustomer stated unit make all the noises but doesnt spray water. Ran diagnostics, found codes 6-4 for float switch open, and 2-1 for UI stuck button. During diagnostics cycle, unit did not fill with water. Found fork stuck under float. Removed and retested. Unit filled with water and started wash cycle. Op test good."

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near Solon, OH 44139

Jason N

Job Details: 09/23/2021

"Cc unit lights not workingFound upper ff section LEDs dim and freezer LED out. Checked power to freezer LED, good at 14.1vdc. Unit needs freezer LED module. Replaced using truck stock. Wires foamed in place, unable to disconnect directly. Snipped wiring and direct connected. Illumination returns to entire unit. Op test good. ; used 1 W10695459 (LED MODULE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Cleveland, OH 44102

Gabriel P

Job Details: 09/23/2021

"Replace shaft,opt test ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chagrin Falls, OH 44023

Manny

Job Details: 09/23/2021

"Replaced water valve, pulley and belt opt test ok."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Andover, OH 44003

Dan H

Job Details: 09/23/2021

"Customer complaint that the room gets really hot and the dryer shuts off at 30 minute mark on timed dry, found vent disconnected, reconnected, started timed dry just before 30 minutes , timer counted down passed 30 minute mark, unit is operating as designed"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near North Olmsted, OH 44070

Gabriel P

Job Details: 09/23/2021

When arrive I heard the squeak but it was not coming from gearcase it was coming from pulley and belt so replace part noise when away but customer complaints to me cause he wants me to replace gearcase I explain him why I wasnt replacing it he was telling me that it goes off balance alot I explain him that is probably a load size so I end up calling whirlpool Spoke to austin he said gearcase would not cause off balance what it could be is the hub strip so he wants me to get to hub but when trying to take agitator it is seize so I use wd40 and keep pulling nothing so I had to brake it with chipsaw and hammer and I had to replace gearcase any way cause I damage it trying to cut agitator.

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Middleburg Heights, OH 44130

Angel

Job Details: 09/23/2021

"Replaced main control, thermistor and sensor harness. Also found on back of unit the vent smashed possible cause of issue. Fix vent for her and suggested to replace it with a semi ridged or a ridged vent we do not recommend foil vents because of fire hazards. Tested unit. Opt test ok. Took back core."

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258VEM4

Near Aurora, OH 44202

Jason N

Job Details: 09/23/2021

"Cc unit not making ice.Ran manual ice maker harvest test, ice maker indexed properly, but did not fill mold with water. Jumped L to V to activate water valve, water valve did not activate. Unit needs inlet water valve. ; ordrng 1 WP2315576 (Inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSUS22QDWH00

Near Willoughby, OH 44094

Joe O

Job Details: 09/23/2021

Installed water valve. Tested. Op test ok

We serviced a

WHIRLPOOL MICROWAVE

Model WML35011KS01

Near Cleveland, OH 44130

Angel

Job Details: 09/23/2021

Cc that unit does not have tones. Verified and unit has tones and sounds are as designed. Customer can not hear them has to get close to unit to try to hear it. I could hear tones perfectly. Explained that the tones can not get any louder than that. Unit working as designed. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Cleveland, OH 44108

Corina B

Job Details: 09/23/2021

Replaced the gearcase. Unit not hooked up. Ran a calibration. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

GE DRYER

Model GTDP220GF4WW

Near Kirtland, OH 44094

Joe O

Job Details: 09/23/2021

"Cc: knob not workingCustomer used different knob on unit. Shaft on timer rounded out. Used pliers to rotate knob. Needs timer and knob. ; ordrng 1 WE01X20374 (control knob) and 1 WE04X20415 (dryer timer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Richmond Heights, OH 44143

Corina B

Job Details: 09/23/2021

CC that the unit is taking long to dryer. Checked the vent no air going outside. The heat is bottling necking. Will need to have the vent cleaned. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2876DRM02

Near Kent, OH 44240

Brian M

Job Details: 09/23/2021

Installed valve OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM01

Near Sheffield Lake, OH 44054

Marie V

Job Details: 09/23/2021

"No refrigerant in unit. Replace evaporator, compress and filter drier. Put unit into a 29 vacuum. Waited 15 min. No changes in gages. Filled unit with r134a 4.2 OZ. Good frost pattern on unit watched pressure is at 0. Advice cust to allow 24 hours for unit to get to normal temps. Set unit to recommended. Op test ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Williamsfield, OH 44093

Dan H

Job Details: 09/23/2021

"Customer complaint that unit is not advancing to wash cycle, ran diagnostics found f8e1(long/no fill) error code, found cold water barely entering unit, cleared debris from screen, unit filled and advanced to wash cycle, advised customer to get filter screens for supply lines, n."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM2

Near South Euclid, OH 44121

Manny

Job Details: 09/23/2021

"Cc unit is not draining, confirmed drain pump is receiving proper voltage, replaced drain pump,opt test ok"