CC that there is water leaking into the bottom of the ff section. Found the drain pan bowing up. Will need a new drain pan. Checked the water and ice no leaks. ; ordrng 1 W11457241 (Drain pan)

"CC that there is no water coming out of the dispenser. Confirmed. Advised cust to replace the saddle valve with an inline valve. Remote filter from the housing, has good water flow. Will need a new housing. ; ordrng 1 WPW10121138 (Housing) and 1 2260503MG (Cap), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that washer latch is broken, confirmed, found lid lock physically broken, installed new lid lock, op test good"

CC that there is a scrapping noise. Confirmed. Found the support roller seized. Replaced the support rollers and idler pulley. Let unit run for awhile. No noise. Customer has a plastic style vent advised customer to replace with a semi rigid or rigid vent? Opt test ok

Seal on door that prevents air flow to go inside ice box keeps coming out ordering customer going to install seal ; ordrng 1 WPW10287601 (Seal on ice door)

"Replaced parts, door closes if you close the door manually but if you let the door go on its own when it hits the mullion it will pop out a little because of air pressure so we explained to the customer, we called techline and Spoke with Joel and we explained issue and he stated that if all parts were replaced and the door closes fine when you shut it manually and doesnt pop open they have to close the door manually and not let it shut by it self. Op test ok"

"Replace panel,opt test ok"

"Cc f2 error Nothing in pump Advised ; ordrng 1 280187 (pump-water), used 1 SHIPPING (shipping and handling) from stock"

Installed gasket OP TEST OK ; used 1 SHIPPING (shipping and handling) from stock

"Cc unit not heating Needs heater and fuses replaced ; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml) and 1 W10909685 (fuse-thrml), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not making iceVerified ice maker turned on. Ran manual test cycle, ice maker would not test cycle. Replaced ice maker using customer supplied pre Id part. Reran test cycle, ice maker indexed and filled mold with water. Op test good."

"Installed control. All lights and cooling shut down. Re installed old control. Nothing working. Checked voltages to control. Control receiving proper power. Spoke with Frigidaire tech line. Stated needs ui, when ui was disconnected the control realized it had a communication issue and will not allow unit to run. Needs ui; ordrng 1 5304528575 (Ui), used 1 SHIPPING (shipping and handling) from stock"

Cc washer bouncing around Found unit to be unbalanced leveled unit but customer floor is not leveled unit seems to be vibrating over to the un leveled floor section Not much we can do Advised to add vibration feet to help with that

Installed fill tube and heater OP Test Ok

"Customer complaint that unit is not cooling, fresh food section temperature at 54 degrees, freezer section temperature at-2 degrees freezer section door mount is damaged, tracks are seized, found evaporator frozen solid, defrost heater is working, unit needs new freezer section door, defrost thermostat , tracks and control; ordrng 1 LW10858419 (Frz door) and 1 W10316760 (Thermistor) and 1 WPW10397636 (Track lh) and 1 WPW10397635 (Track rh) and 1 W11035836 (Cntrl)"

"Customer complaint that unit is freezing food in fresh food section, fresh food section temperature at 42 degrees, freezer section temperature at 18 degrees, evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, ice chunk on top right corner of evaporator , system has a leak, unit needs new evaporator and filter drier, customer does not want repair ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"

"Replaced the heater. Started a cycle, no leaks. Drain hose fell off when pulling unit out. Reattached the drain hose. Opt test ok"

"Cc unit not cooling, not freezing anymoreFound freezer temperatures at 48 degrees, ff section at 56. Checked frost pattern on evaporator. No frost pattern, compressor is running. Unit has refrigerant leak at evaporator. Will need evaporator and compressor replaced. ; ordrng 1 W10836706 (Evapaorator) and 1 WPW10507886 (Compressor), used 1 WPW10143759 (DRIER) from stock"

Installed harness. Op test ok

Cc of noise Found coming from idler pulley Replaced using truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock

"Customer complaint of gas smell after use, no leaks at gas line, could smell gas in drum when dryer was opened, unit needs new gas valve; ordrng 1 WP8318277 (Gas valve)"

"Customer complaint that unit is not agitating, ran diagnostics no error codes found, unit is not shifting from spin to agitate, unit needs new shifter, installed new shifter, op test good ; used 1 W10913953 (Shifter) from stock"

CC that the unit will not spin. Confirmed. Found the hub worn. Replaced the hub from t/s. Ran a calibration. Advised cust 6-8 bath towels equals a full and to check pockets for change. Opt test ok. ; used 1 W10528947 (HUB) from stock

"Replaced the heater. Started a cycle, no leaks. Opt test ok"

Cc that unit will not drain. Verified and i could hear the pump running but would not drain the water so i used my shop vac and removed water took out drain pump but looked good it was not clogged up or damaged but i still replaced it but than noticed towards the back of the unit that the hose was not routed properly and when i removed unit from spot the hose was crimped so i removed drain hose and rerouted the hose properly tested unit and it started draining as should. Opt test ok.

Found water on drip pan but could not find where it was leaking advise customer to monitor

"Took PoP. Cc that the unit never worked since first day. Confirmed temps are 70* on both sections. Compressor is not running. Getting 5volts and drops to 0V then back to 55V then back to 0. Verify control , set temps to recommended and lights on control starts to go back and forth. Unit will need new board. Office will contact once they have eta on the part.; ordrng 1 W11595220 (Control)"

"Level door,opt test ok"

Installed heater OP Test Ok

"Found light bulb damage also door switch wire came loose correct issue,opt test ok ; used 1 8009 (APPLIANCE BULB) from stock"

Customer complaint that it stop mid cycle ran diagnostic found f9e1 error code long drain check drain install is good check inside pump is good ran calibration and auto test pass running rinse and spin it fill and agitate then drain and spin pass I advise customer not to overload it and to follow 6 to 7 regular towels is a full load and use two tablespoon of detergent it should be enough and when is off balance pause unit and re arrange the load then press start and it will continue where it left off

As right now noise Im hearing are normal customer also said unit is under warranty but has no receipt and he will not paid svc advise him to call rental center and get us and authorization otherwise he will be bill ; O-emld tckt

"Took PoP and ran entitlement is under warranty. Cc that the cooktop does not works but oven does works. Confirmed. Unit cook top is beeping. Removed glass cook top and verify power going to UI, 5 to 6 vole DC. Unplugged ui and plugged back in, showed error code of F47-Power supply from Induction Power Control (IPC) to User Interface is missing or WIDE communication error between UI and Induction Power Control (IPC) or an open fuse on the filter board. Ordering UI and module.; ordrng 1 W10886867 (Module) and 1 W11208294 (Display)"

"Cc that the unit strips breaker when you plug it in. Unit was unplugged, took back panel off and inspected all connections and control board. Good. I unplugged everything off the board and plugged in unit. Started plugging in one at the time. It did. It stripped breaker. Tested all burners and both broil and bake . Op test ok"

Installed controls OP Test Ok

"Cc belt broke Found belt broke Needs belt ; ordrng 1 WE03X29897 (Belt), used 1 SHIPPING (shipping and handling) from stock"

CC that the unit will not agitate. Confirmed. Found the washplate spinning freely. Checked the splines are worn. Will need a new washplate. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Screw)

Replaced fan and defrost thermostat in FF. Fan working. Give 24 hours to return to normal temps. Op Test Ok

Cc unit freezer light not workingChecked freezer light socket. Found connector had popped off back of socket. Plugged in. Freezer light op test good.

Installed module. Ran boil test on all burners. All heated and boiled water. Op test good.

Cc: interior lights not working. Found leds receiving proper power. Found service pointer. Needs 12 led modules. Office to reschedule ; ordrng 12 W11484836 (Module)s

"Cc: hingesFound u it does not need hinges. Lid broken around hinge. Needs lidTook unused parts for return. ; ordrng 1 WH44X26695 (glass frame asm xl l), used 1 SHIPPING (shipping and handling) from stock"

"Door is all scratched up see pics, reordering door, advise customer to open the next door and do a quick visual inspection of It to make sure is not damaged or scratched. Office to contact customer for next service appointment ; ordrng 1 LW10599407 (dor-fip)"

"Customer complaint that unit is not drying properly, started timed dry cycle, burner lit, unit heated, found outside vent partially clogged, cleared, burner is short cycling, unit needs new coils , installed new , coils, op test good ; used 1 279834 (COIL) from stock"

Replaced motor and thermostat. Op test okAlso advise cust to clean lint trap after every load.

"Cc: leaking, not runningFound hoses swelling. Advised customer to replace hoses. Found tub cracked. Needs tubTub out of stock. Office to reschedule Serial number incorrect. Found goods issue date in entitlement; ordrng 1 W11219115 (Tub)"

"Cc unit lid not locking and fault codRan diagnostics, found code f5e3 for lid lock will not unlock and f2e1 for stuck key. Ran manual lid lock test, lid lock is working but will not lock the lid. The left hinge area is cracked causing the lid to not sit flush. Unit will need lid replaced. ; ordrng 1 W11259006 (Lid)"

CC that the unit is not cooling. Confirmed 83* in ff and Fz. Found the compressor is seized. Will need a new compressor. Office to reschedule appointment ; ordrng 1 W11370574 (Compressor) and 1 W11109499 (Drier)

CC that there was watermelon and grapes freezing. Ff 42-40*. The fruit was on second shelf from the top. Advised cust to lower the fruit. Replaced the diffuser. Opt test ok.

Replaced mag and cap OP Test Ok

Cc of leak Inspected unit no signs of water Ran auto test no leaks found Completely filled drum up inspected again No leak Advised to watch Could not duplicate

Cc that unit started loosing cool again. Checked pressures and unit was at 10 vacuum on low side and 153psi on high side turned off unit and it equalized at 8psi on both sides. Called BJ and said that it has to be loosing freon again and asked me to call techline. Called techline and spoke with Steve explained issue and stated to try to put unit into a deep vacuum for at least 30mins because it seems like if it would have air or moisture in the system and than recharged unit to see what happens. Put unit into a deep vacuum waited for about 15mins to make sure it would stay in a vacuum and after 15mins the needle went from 30 vacuum to 27 vacuum so unit had a small leak somewhere pressurized it with nitrogen again and could not find the leak so i sprayed the high side line and it was good also tried to pull on the capillary line which Ive seen them leak around there and could not hear anything but was making some small bubbles one i pulled on it the line started leaking bad and tried to push it back to slow down the leak and the line just snapped. Called techline spoke with Austin explained issue and stated u it is not repairable and said some times if the line has a leak it could corrode the line and if you pull it it can snap also stated unit is going under review and they will contact the customer for further steps.

Cc that led in freezer was out. Verified and led in freezer was good it was just dimmed because one of the leds underneath ice maker was out replaced it and all light started working as should. Opt test ok.

Cc that unit is not latching and its not doing anything on/off light stays on and it wont let you select anything. Tried resetting unit but didnt work also tried running diagnostics and did not work either. Unit will need latch and ui. Went to look up parts and control board and ui come as a whole assembly and part is no longer available or make a replacement part. Will not be able to fix unit.

Replaced the heater. Ran a cycle. No leaks. Opt test ok

Replaced the heater. Started a cycle. No leaks. Opt test ok

Replaced the heater. Started a cycle. No leaks. Opt test ok.

"Replaced control and print still not align with selector knob, call techline spoke to Robert, he advise replacing the knob and see if that helps, took core for return, customer will install the part when arrives; ordrng 1 WPW10558463 (knob)"

"Customer complaint that unit trips outlet when drain pump is on, unit is plugged into a gfci outlet, advised customer unit should be on a dedicated non gfci outlet, customer started drain and spin cycle, drain pump is pumping, gfci did not trip, ran drain and spin cycle again unit completed drain and spin cycle, gfci did not trip, unable to duplicate the problem , unit is operating as p"

Replace door opt test ok

Customer complaint of some time drain and some time it dont check drain pump filter found alot of wax build from detergent clean the put back together ran a rinse and spin cycle

"Customer complaint that left rear element is not working, found connector missing terminal on infinite switch, corrected, op test good"

"Customer complaint that lower spray arm is falling apart, confirmed, unit needs new lower spray arm; ordrng 1 5304517982 (Orbital sprayer) and 1 5304517981 (Spray arm)"

"Replaced motor, now the motor and control both have been replaced per techline. Ran a drain and spin, good, draining and spinning normally. Ran a light normal cycle to check agitating, good. Unit is good, Op Test Ok"

"Replaced main control and encoder. Ran diagnostics, good. All components working. Op Test Ok"

"Customer said clothes are washing good and coming out good, had concerns about cycle change and when it adds water and drains and spins. Let customer know I did not change any electronic parts such as main control. All parts change where mechanical and has nothing to do with change into cycles. Cycles are working normally and clothes are coming out clean. Unit is good. Op Test Ok"

"Cc that the unit is loud. Confirmed. Verify blower wheel. Cleaned it up. Still making rattlingr noise, replaced belt, rollers and pulley from T/S. Still making noise. Took drum and everything off unit, tested it. Motor has an excessive vibration. Will replace motor and wheel. ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Wheel) and 1 4392067 (Dryer kit)"

"Customer complaint that unit is not starting, confirmed, unit flashing f2e2(no response from user interface) error code, unit needs new, user interface ; ordrng 1 W11302464 (Ui)"

Cc that unit was not making. Verified and found the ice maker turned off so I turned it on and made sure it cycled and filled. Opt test ok.

"Installed ice maker. Ran manual cycle test, ice maker indexed and filled mold with water. Op test good."

Cc: vibration noiseIntermittent vibration under unit. Attempted to pull unit out. Found unit plugged in behind the refrigerator. Cannot pull unit to determine vibration. Advised customer we would need another tech to assist pulling both units out or customer would have to have unit removed. And would be an addition charge for 2nd tech. Office to contact; saved tckt

"Cc unit stop after 2 days, found thermal cut off open again, and looks like a bird made a nest in the vent, ordering cut off, advise customer to have the vent cleaned before we replace the part so we dont have the same issue again.; ordrng 1 W11050897 (cutoff-tml)"

"Cc unit making a loud noise and not drying properly, ran unit and heard the noise, sounds like something is wedged in the felt seal, took unit apart and found a piece of metal, a bobby-pin and a staple. All wedged in the seal removed items and ran test noise is gone, Checked the vent and needs to be cleaned, opt test ok"

Cc that the dishes are not drying. Ran diagnostics and found a F7E1 error code no heat which indicates that the control was programmed to disable the heater either because after I replaced pump or because of water temperature not being jot enough coming in. Ran a test cycle to enable the heater again verified to make sure the heater functioned and it did also recommended customer to try to run the hot water in the sink first before running dishwasher to make sure the water is coming into the dishwasher hot enough to where it will not disable the heater.

Installed lid lock assembly. Ran auto test and calibration. All functions passed. Op test good.

"Cc: not completing cycle, restarting cyclesFound error codes f0e3(overload) f0e5(off balance) f9e1(long drain). Ran auto test. Found unit is not draining, drain pump humming. Needs drain pump. Replaced drain pump. Ran auto test and calibration. Op test ok ; used 1 W10876600 (PUMP-WATER) from stock"

"Customer complaint that unit is not working, display is flashing f6e1(user interface no response from acu, control is good , installed new user interface , op test good"

"Cc unit leaking again it from the front this time, had customer turn water on, noticed water coming from the filter head connectors, unit will need filter head, filter inlet and outlet lines.; ordrng 1 W11162041 (housing) and 1 W11162036 (tube-water) and 1 W11162040 (tube-water)"

Cc that unit was not preheating. Ran a preheat and unit would turn on and than turn off looked inside oven and saw customer has a thin plastic liner on the bottom of cavity blocking the vents where the heat would come out of removed it tested unit and preheated as should liner was blocking vents preventing it from preheating because burner would turn off because of lack of ventilation. Opt test ok.

Recovered refrigerant Installed compressor Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5oz r134a Pressure sitting at 4 normal frost pattern OP Test Ok

No one is at the appliance store. Called number. Employee or manager said to just reschedule.**3 count ; schdld next appmnt for 6/17 FRI !

"Cc unit leaking from left sideCustomer stated unit will intermittent leak a small puddle once maybe twice a day. Checked all water line, ran dispense test and ice maker cycle, no leaks. Poured water down defrost drain to check tube and drip pan. Found drain tube unseated from freezer connector, leaking when unit defrosts. Reseated drain tube and sealed with permagum. Poured water down drain tray, no leaks. Op test good."

Installed heating element. Tested. Op test ok

"Customer complaint that unit water hammers, ran test cycle, valves open and close rapidly, ordering new valves ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve)"

Cc unit has crack in door Found unit not to be cracked but to have moisture in door Cleaned door OP Test Ok

Installed heater OP Test Ok

Replaced ice maker tested by doing a test cycle and it cycled and filled as should. Opt test ok.

"Installed evaporator fan motor. No abnormal noise heard, good airflow in ff section. Op test good."

Installed terminal block kit. Op test ok

"CC that there was a fire in the oven and the screen is frozen. Confirmed. Found the door latch is melted. Checked the ui and wires, look ok. Will need a new door latch. ; ordrng 1 W11029221 (Door latch), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

"This was not a whirlpool washer, this was some brand Ive never heard of"

Installed control issue still present Called whirlpool found yellow lead going to motor to have backed out of housing Fixed wiring OP Test Ok

Installed element. Tested. Op test ok

"Cc unit leaking from underneathFound heater element bushings completely deteriorated. Customer stated they had water under their floor tiles and needed to be replaced. Replaced heater element using customer supplied pre Id part per service bulletin. Ran auto test, checked for leaks, none found. Op test good."

Cc unit not powering. On Reset power unit turned on Ran test cycle No issue found no errors codes stored Advised to watch

CC that there is a screw missing in the cover for the lamp. Confirmed. Advised cust that there is a lip to hold the cover in place when replacing the lightbulb. There are 2 holes for screws on the cover. It is not missing a screw. Opt test ok

"Installed new heater, op test good"

"Charge with nitrogen to check for leaks and pressure holding replaced compressor, filter, and Orion board, charged with 4.5oz of R134a, as we were charging we noticed refrigerant coming out of the condenser line from the cabinet, wpl is killing the unit due to internal leak.; O-emld tckt"

Installed heating element. Tested. Op test ok

"Cc unit door not latching, unable to start a cycle Confirmed door not latching, door latch not catching strike. Pulled door apart, found latch mechanism stuck in open position. Able to flip mechanism back into home position. Tested door close several times. Door latching properly. Started wash test. All functions passed. Op test good."