Local Reviews
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Dan H.
COOK TOP JENN-AIR JED8230ADS "Installed new infinite switch, op test no good , called whirlpool techline spoke to Butch, Techline says infinite switches are shorted but they are not sure why tha would happen, ordering infinite switches ; ordrng 4 W11088181 (switch-inf)s"
Arthur V.
DISHWASHER WHIRLPOOL WDF330PAHW0 Found u it needs both drain hoses and drain pump (major grease clog) ; ordrng 1 8269144A (drain hose) and 1 W10876537 (drain pump) and 1 WPW10545278 (hose-drain)
Arthur V.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found unit needs evap fan motor with thermister ; ordrng 1 W11087438 (motor-evap)
Brian M.
DRYER MAYTAG MEDB765FW0 "Cc that unit sometimes does not work, Won’t make selectionsFound error for stuck button And could not get unit to select proper test cycle Needs UI and control Can’t determine if the issue is caused by the control or just a bad Ui ; ordrng 1 W11089306 (overlay) and 1 W11089308 (cntrl-elec)"
Macaulay G.
DISHWASHER WHIRLPOOL WDF520PADM6 Called tech line. They advised to check water temperature and detergent use. Instructed customer to use less soap as directed on box and about proper loading procedures.
Macaulay G.
MICROWAVE KITCHENAID KMHS120ESS6 "Replaced interlock switches and fuse. Used fuse from truck stock. All tested ok.; used 1 W10138793 (FUSE, MICROWAVE) from stock"
Corey L.
RANGE JENN-AIR 89889 "Installed burner and both receptacles, op test good"
Corey L.
DRYER WHIRLPOOL GEW9250PW0 "Installed new dryer element, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Evacuated Freon, Installed compressor and drier Ran a 28 inch vac for 20 min Recharged with 5.5 oz of r134a Frost pattern returned Advised to let cool for up to 48 hours OP TEST OK ; used 1 TJAF1200 (TUBE EXT ) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL ED5VHEXVQ06 "Installed new thermostat, op test good"
Dan H.
WASHER MAYTAG MVWB880BW0 "Customer complaint of loud noise during spin, confirmed, bearings are worn, installed new bearings, op test good ; used 1 W10435302 (BEARING 105.51) from stock"
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 Installed control and actuator. Ran calibration and service test mode. Op test okPlaced core on truck for return.
Gabriel P.
REFRIGERATOR KITCHENAID KSSC42FMS00 "Found lever out of icemaker put back in it cycle to it home position,and spit the ice it was in there and fill opt test ok ,show customer it was working"
Gabriel P.
DRYER WHIRLPOOL MDG2500BWW "Found screw loose from drum arms tighten it back also found coins inside of the tumbler clear,opt test ok"
Gabriel P.
REFRIGERATOR MAYTAG MFI2269FRZ03 "It wasn’t adjusted properly corrected,opt test ok"
Gabriel P.
DISHWASHER WHIRLPOOL WDF520PADM7 "Found unit leaning forward,it just need to be adjusted on legs in the front ran auto test twice so customer see that it wasn’t leaking opt test ok"
Jason N.
OTR MICROWAVE WHIRLPOOL WMH32519HZ0 "Cc unit not workingFound unit with broken lower door micro switchReplaced door micro switches using truck stockRan op test 1 min heat, op test good; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Macaulay G.
DISHWASHER WHIRLPOOL GU2500XTPS7 "Door is falling much quicker than designed to. Springs are losing tension. Gasket on rinse aid cap is not sealing properly. Both hinge bushings are broken. Office to order 2 springs, 2 spring bushings, 2 hinge bushings, and a dispenser cap. I only have 1 hinge bushing in truck stock.; ordrng 2 WP8268961 (pad)s and 2 WP8268990 (bushing)s and 1 WP8558307 (cap) and 2 WPW10337934 (spring)s"
Jason N.
DISHWASHER AMANA ADB1700ADS2 "Installed listed pumpRan wash test, drained unit. Op test good"
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 "Cc unit not cooling and no lightsCustomer showed popFound unit with no power, checked plug, customer had unit plugged into multi outlet block. Advised customer that unit should be on its own outlet. Plug was not pushed in the outlet block all the way. Evidence of arching within the outlet block. Plugged into wall outlet, power to unit returned. Advised customer to allow up to 24 hours to restore normal temps."
Macaulay G.
DRYER WHIRLPOOL WED8200YW2 "Thermal cutoff is open again. Explained to customer that if the vent is not cleaned out, this will occur again. Office to order thermal cutoff.; ordrng 1 279973 (cutoff-tml)"
Paul P.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Tested ice maker. There is voltage to valve now, valve coil not opening. Office to order inlet water valve.; ordrng 1 WPW10179146 (valve-inlt)"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed parts op test good
Corey L.
DRYER WHIRLPOOL WED4815EW1 "Replaced timer, op test good"
Corey L.
DISHWASHER KITCHENAID KDPE234GBS0 "Customer complaint dishwasher top rack pulls out by itself, found pop through entitlement, confirmed found dishwasher unlevel leaning backwards, customer has wood floor 1 inch thick the front feet sit on new floor but back of unit needs supported, used customer shim to rest back of unit frame on, unit is now level and rack operate normally"
Dan H.
WASHER GE GTWN4250D1WS "customer stated he will buy a new one ; saved tckt"
Brian M.
WASHER MAYTAG MVWC565FW1 Cc power button not working Plugged unit in OP TEST OK
Dan H.
DISHWASHER KITCHENAID KDFE104DBL3 "Customer complaint that unit is leaking, confirmed, found fill hose broken, unit needs new fill hose; ordrng 1 W10878507 (hose-fill 38.35), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER MAYTAG MVWX655DW1 "Installed new actuator and pulley kit, op test no good , shaft in gearcase is too far inside to allow proper clearance for pulley, unit needs new gearcase; ordrng 1 W11035751 (gearcase)"
Brian M.
WASHER KENMORE 110.2002201 Cc: unit staying lockedRan diagnostics Found error for basket speed faultRps showing basket moving when it is notFound bearing to be extremely loud in hand spinNeeds actuator and gearcase
Brian M.
DRYER MAYTAG MEDX655DW1 Installed timerOP TEST OK
Dan H.
DRYER MAYTAG MGDB765FWO "Customer complaint that unit is not heating, ignitor glows, unit is drawing correct amperage, unit is operating as designed"
Jeff M.
MICROWAVE WHIRLPOOL KEMS37SSS05 Found mag tip damaged and also inverter box damaged. Installed inverter and mag. Op test no good. Unit now giving f1e5 error code for faulty inverter. Swapped out mag. Op test no good. Same fault code. Needs both mag and inverter replaced. ; ordrng 1 W10217711 (inverter) and 1 W11098747 (MAG)
David R.
WALL OVEN WHIRLPOOL WOD51ES4EB01 "Replaced vent, tested, op test ok."
Dan H.
DISHWASHER KITCHENAID KDFE104DSS5 "Installed new dispenser, op test good"
Jeff M.
RANGE JENN-AIR 89889 The units rear switch has failed it is sending power to both front n rear Burner the unit needs a new switch ; ordrng 1 700855K (switch kit)
Corey L.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 "Customer complaint of ice on bottom of freezer, confirmed found duck bill style drain tube, quoted for svc and labor, ok, replaced with ts service kit and cleared ice, bill part using S38253; used 1 W10619951 (TUBE-DRAIN) from stock"
Jason N.
DRYER WHIRLPOOL WGD4815EW2 "Cc door not aligned , hard to close. Customer is worried door will break.Checked door strike and alignment. door catch function is normalInformed customer that door is designed to latch this way.Op test good"
David R.
WASHER MAYTAG MVWC565FW0 "Replaced tub, basket, gearcase, agitator, filter. Calibrated, test mode. Cam was cracked, replaced from t/s. Op test ok; used 1 W10721967 (CAM) from stock"
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 Led light on control is off check voltage to control 120 ordering a board customer wants to be scheduled between 12 and 3 also took pic of pop and found it on sb web; ordrng 1 W11170319 (CONTROL )
Arthur V.
RANGE AMANA ACR2303MFW3 Replaced terminal block Original was broken with no damage to the wiring. Could not test. Cust does not have electric connections in yet.
Arthur V.
DISHWASHER KITCHENAID KDTM404EBS3 Replaced tub assy. EXTRA TIME op test good
Arthur V.
DRYER ELECTROLUX EFME517SIW0 Took unit apart and found excessive lint build up on blower wheel causing bad vibration issue. Cleaned out blower wheel. Op test good
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHB2750TD0 Found ice maker fill tube frozen. Needs gasket and water lines to ice maker Also needs filter by pass ; ordrng 1 241512813 (SEAL) and 1 241512813 (TUBE ) and 1 5303918602 (kit water tube) and 1 5303918784 (air handler housin) and 1 5304508406 (INSULATION ) and 1 807946702 (bypass filter (ps)
Arthur V.
REFRIGERATOR MAYTAG MFF2258FEZ01 Found obstruction in condenser fan motor blade causing issue. Removed obstruction. Op test good
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Customer plugged extension cord into another receptacle close by tech tested 279v again from cord, took pic of meter, found outlet with 120v, replaced parts listed, evap fan motor did not turn on, compressor and condenser fan kicked on, let run for 15, 20 min, no frost at all developed not even cold, high side pressure was around 50, added charge, no change, unit needs compressor and drier with evap motor, XXCfCXX; ordrng 1 W11092625 (COMPRESSOR ) and 1 WP2315539 (EVAP MOTOR)"
Macaulay G.
REFRIGERATOR GE PSCS5RGXCFSS Found that filter assembly was not needed. Office to refund for filter assembly. Issue was too much pressure to line.
Macaulay G.
DRYER MAYTAG MEDX655DW1 Thermal fuse was open. Replaced fuse from truck stock. All tested ok.; used 1 3392519 (
Paul P.
DISHWASHER FRIGIDAIRE FGHD2433KW1 "Installed water valve and tested dishwasher, not leaking, working properly.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
REFRIGERATOR MAYTAG MFI2269FRZ04 "Installed roller bar in back of freezer drawer, now operating properly."
Brian M.
REFRIGERATOR FRIGIDAIRE FGHB2866PP3 Installed ice maker kitRan test harvestPurged water linesOP TEST OK
Brian M.
WASHER WHIRLPOOL WTW8500BC0 Cc unit not working Found to be clicking at the lid lock Was able to get unit into error diagnostics error f6e2 but unit would not complete a auto test would not start selection Needs Ui and control board and lid lock ; ordrng 1 W10521056 (console) and 1 W10761028 (cntrl-elec) and 1 WPW10619844 (latch)
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found plastic inside drain pump and a big nut inside filter not letting water back out also found drain hose not installed properly but corrected opt test ok ,took pictures pop"
Jeff M.
WASHER KENMORE 110.2781269 Installed lid switch. Op test ok.
Jeff M.
WASHER WHIRLPOOL WTW4900BW1 The unit op tested good the unit drain is fine.
Paul P.
DRYER WHIRLPOOL AGD4475TQ1 "Replaced thermal cutoff kit, tested dryer, now operating properly"
Jason N.
HOOD KITCHENAID KXW9748YSS0 "Cc fan not workingCustomer stated fan works but was making a squeaking sound earlier, and now the air flow seems to be less then before.Tested cfm flow using napkin with fan on high to see if holds to bottom filter grid. Holds then falls away. Unit needs blower fan assembly.Customer wants to schedule next appointment when part ships.; ordrng 1 WPW10294026 (blower-fan)"
Jeff M.
DISHWASHER JENN-AIR JDB3600AWP4 Installed new part unit op tested good
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HZ3 "Ordered parts on 2-20-19. ordered control and UI. One part not in stock, will schedule for next week.; schdld next appmnt for 2/27 WED 2-5"
David R.
RANGE MAYTAG MGR8775AS0 "Cc oven tuning off by itself and not turning back on, intermittent, burning food intermittent. Checked temp sensor, out of range. Both bake and broil working. Ordering control, and sensor ; ordrng 1 WPW10181986 (sensor) and 1 WPW10477079 (cntrl-elec)"
Arthur V.
DISHWASHER WHIRLPOOL WDT720PADM2 Found wash motor weak. Needs replaced Order motor and sump assy. ; ordrng 1 WPW10671941 (pump&motor)
Brian M.
WASHER WHIRLPOOL WTW5000DW2 Installed control boardRan auto test and calibrationOP TEST OK
Corey L.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 "Customer complaint display is blank sometimes but every button works and the mw still heats, display was on when tech arrived, connections are secure, unit needs display board ; ordrng 1 W11192682 (UI)"
Arthur V.
DISHWASHER FRIGIDAIRE FFBD2406NB "Found hinge arms bent. Needs hinge arms,springs and bottom door gasket. (Door goes way past 90 deg ) ; ordrng 2 154430501 (spring,door)s and 1 5304500204 (gasket) and 2 5304513274 (HINGE)s"
David R.
DISHWASHER KITCHENAID KDFE104DWH2 "Water is getting into unit, not washing, pump motor just humming. Ordering pump and motor assembly.***call 30 mins before coming. Make last call of the day.; ordrng 1 WPW10605057 (pump and motor assy)"
David R.
REFRIGERATOR WHIRLPOOL WRF992FIFH00 "Freezer not cooling, FF still maintaining temp. Checked Freezer Evap found ball of ice on line. FF has coded Evap. Ordering Filter Drier.******sealed system tech needed.; ordrng 2 W11109499 (drier-tube)s"
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Noises coming from damper, even after finding home position. Ordering damper.; ordrng 1 WPW10196393 (damper control assy)"
Paul P.
REFRIGERATOR WHIRLPOOL WRT318FMDW00 "Found compressor running warm, return line only lukewarm. Frost pattern on evaporator coil at the top. Slow refrigerant loss, compressor, evaporator coil and filter drier need replaced. Customer is contacting Whirlpool to see if labor could be covered, only a quote for now, do not order parts.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube) and 1 WPW10507886 (compressor)"
Jeff M.
DISHWASHER KITCHENAID KDTM354DSS4 The sump motor has seized up. The unit needs a new sump assy.; ordrng 1 W10805015 (SUMP ASSY)
Macaulay G.
WASHER WHIRLPOOL WTW7000DW4 "Console is not registering properly on when to stop filling. Also, error for UI cannot hear ACU. Office to order ACU and interface.; ordrng 1 W11106748 (user interface ) and 1 W11182871 (control )"
Jason N.
DRYER GE GTD65GBSJ2WS "Cc unit powers on but does not runConfirmed power on, turned drum by handFound belt broken inside unit, belt switch not being made.Unit needs belt; ordrng 1 WE12M29 (BELT3647), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
DISHWASHER WHIRLPOOL KDFE104DBL5 Cc upper rack falling downCustomer showed popFound right side rack adjuster brokeUnit needs adjusters; ordrng 2 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s
Macaulay G.
WASHER WHIRLPOOL WTW5000DW1 Unit is not draining. Found sock in drain pump. Removed stock. All tested ok.
Macaulay G.
WASHER MAYTAG MTW5740TQ0 Replaced suspension pads. All tested ok. Leveled washer to the best of its ability. Frame and cabinet are rusted.
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc all led lights out Found led lights out Unplugged unit and plugged back in lights returned Installed led board lights are back on OP TEST OK
Brian M.
WASHER MAYTAG MLE2000AYW Cc of water in tub Advised that the water is actually a rim counter balance for the tub OP TEST OK
Dan H.
REFRIGERATOR KITCHENAID KBSD608ESS01 "Installed new ice maker, op test good"
Dan H.
WASHER KENMORE LTE5243DT3 "Customer complaint of bad odor, started normal wash cycle, unit filled , no unusual smells from unit, smell is coming from the water, unit is operating as designed"
Dan H.
DRYER WHIRLPOOL WED95HEDW0 "Customer complaint that unit is not drying clothes, Started normal dry cycle, unit heated , found outside vent clogged, cleared, unit is operating as designed"
Macaulay G.
DISHWASHER WHIRLPOOL WDF320PADB2 "Ran dishwasher through 1 hour cycle. During second wash, unit stopped washing and started/resume light began to flash. Door latch, sump motor, and diverter all test ok. Office to order sump assembly and door latch.; ordrng 1 W10837026 (pump&motor) and 1 WPW10274884 (door latch)"
Dan H.
DRYER WHIRLPOOL NED4655EW1 "Customer complaint that unit is not starting, found no power at outlet, advised customer that they need an electrician to correct power supply, unit is operating as designed"
Dan H.
WASHER WHIRLPOOL WTW7000DW1 "Customer complaint that unit does not fill with enough water and of a rattling noise , started normal wash cycle, unit filled to normal water level, ran manual test cycle for heavy agitate and high speed spin, no unusual noises heard, unit is operating as designed"
Dan H.
DRYER WHIRLPOOL WGD5000DW3 "Customer complaint that unit is not heating, confirmed, found ignitor not glowing, ignitor is recieving 120vac, installed new ignitor, op test good, outlet unit is plugged into has an open ground, advised customer that they need an electrician to correct power supply , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; used 1 279311 (IGNITOR) from stock"
Brian M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc unit not washing Found sump getting power but not running Also spray arms are full of debris Needs sump and spray arms ; ordrng 1 W10837249 (spray arm lower) and 1 W11087376 (pump&motor) and 1 WPW10498900 (spray arm)
Dan H.
WASHER MAYTAG MVWB725BW0 "Rebuilt washer, op test good"
Gabriel P.
DRYER MAYTAG MEDB725BW0 "Ran normal cycle,no noise sound,dryer functioning correctly customer said wife some times heard rattling noise I don’t think I’m going to duplicate this dryer is not making noise when running is working properly I’m going to ask customer for some towels to see if it make any noise put few towels in wait it few minutes no weird noise,explain customer for noise to watch out for but dryer is running great show husband he agree too ,opt test ok"
Gabriel P.
DISHWASHER WHIRLPOOL ADB1400AGW1 "Level legs raise up dishwasher from the front a little opt test ok,no leaks"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC500ESS00 "Check all thermister pass, check bi metal pass check force defrost pass I believe there a glish on control,reboot board,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replace parts listed,opt test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 CC that the lt door does not shut properly. Found the top of the million strip is off. Put the mullion strip back on and raised the door with a washer from t/s. Door closes properly. Optest ok. ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock
Corina B.
RANGE WHIRLPOOL WFE720H0AS0 Replaced the bake element. Heated oven to 300*. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
WASHER WHIRLPOOL WTW7500GW0 CC that the unit makes a loud noise in the spin cycle. Started a rinse and spin with 6 bath towels. Could not duplicate the problem. Optest ok.
Jeff M.
WASHER CROSLEY VAW3584GW1 The is getting vary little water. Poor water pressure. I pressed and help the start to cancel the cycle op tested good
Jason N.
DRYER MAYTAG MGDB766FW0 "Cc dryer not drying and clothes coming out crunchyRan diagnostics, code f3e2 for stuck button on uiRan cycle , verified flame and air flow at vent outside and from back of unitUnit functions good. Advised customer to try using time dry option, also check detergent amount and fabric softener amount used in washing load or add extra rinse to wash to eliminate soap residue from clothes."
Paul P.
DISHWASHER WHIRLPOOL WDF320PADW2 "Tested dishwasher, control was locked out. Unlocked control, ran a couple of fill/run/drain cycles to clear out drain line. Dishwasher now operating properly."
Corina B.
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 Freezer door will not open. There is about a quarter inch of ice. Talked to BJ and he advised me it’s going to need the rails also. Office to order parts. CC that the ui light does not turn off. Showed him on the ui there is a light switch.; ordrng 1 W10625067 (bracket 12543) and 1 W10625068 (bracket 12541)
Paul P.
DISHWASHER KITCHENAID KDFE104DSS5 "Installed control board, tested dishwasher cycles in diagnostics. Heater coming on for proper times. Set down mitigation mat."
Paul P.
DRYER WHIRLPOOL WED8540FW0 "Tested dryer, found control assembly mount sitting on top of drum. Secured control mount, and dryer internal vent to blower. Dryer now operating properly."
Corina B.
DISHWASHER KITCHENAID KDFE104HPS0 "CC that the unit is not washing the dishes. Ran diag 4-3 wash Motor Not Running, 7-1 1-water No Heat. Check at the control 0 volts to the pump and motor. Will need a control and pump and motor. Office to order parts. ; ordrng 1 W11085683 (pump&motor) and 1 W11305303 (CONTROL )"
Corey L.
RANGE MAYTAG MSS26C6MFZ00 "Customer complaint same noise is back on the fridge, confirmed noise is loud again, no condensation or ice found in or around diffuser, replaced with pre id part, ran service test to perform damper check, customer said it’s the quietest it’s ever been, op test good"
David R.
WASHER MAYTAG MVWB765FW2 "F7E9, locked rotor code. Basket is moving freely, took basket out and no clothing binding anything. Removed rotor, put back on, was moving freely. Found agitator was loose. Tightened everything, tested in spin and agitate. Op test ok"
Jeff M.
WASHER AMANA NTW4516FW2 They sent a used part. Reorder ; ordrng 1 W11170317 (CONTROL )
David R.
WASHER WHIRLPOOL WTW8000DW5 "Replaced drum assembly, washplate, screw. Tested. Op test ok."
Arthur V.
DRYER KENMORE 11067102310 Replaced belt and power cord. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Unit off upon arrival. RTM said we need to call ahead so they can plug in fridges etc before our arrival Water was in the tray. Cycled icemaker and unit cycled and water valve powered up after ice maker cycled. Could not duplicate issue at this time. There is no way to connect water to fridge in store to properly test all functions.
Arthur V.
RANGE WHIRLPOOL WFE505W0HZ1 Customer states this is the third range since 7-10-18 and she gas the same issue each time. After doing temp check temp off by approximately 25 deg too low. Reset control. Customer to monitor
Macaulay G.
RANGE WHIRLPOOL KODC304ESS00 Replaced thermal cutoff and thermal fuse. All tested ok.
David R.
WASHER WHIRLPOOL WTW5000DW2 Sometimes stays locked at end of cycle. Ordering lid lock from service pointer.; ordrng 1 W10682535 (latch)
Macaulay G.
MICROWAVE JENN-AIR JMW3430WS00 Replaced control panel. All tested ok.
Brian M.
DISHWASHER KITCHENAID KUDC03IVBL4 Cc of dishwasher not working right Pulled debris from chopper Advised on soap usage And running hot water OP TEST OK
Corey L.
RANGE KITCHENAID KSGB900ESS2 "Customer complaint front left burner goes out when in full simmer when oven is lit, confirmed turning bake on and or cycling throughout bake cycle cuts off gas supply to fl burner for a split second, could see this when at a low flame but not all the way to simmer half the burner went out then relit itself, advised customer have the gas supply looked at, the unit is not getting sufficient gas pressure"
Arthur V.
DISHWASHER KITCHENAID KDTE104ESS2 Found wash motor very weak. Needs motor and sump assy. Also needs all 4 wheel assy for lower rack ; ordrng 4 WPW10195417 (wheel)s and 1 WPW10605057 (pump and motor assy)
Corey L.
SXS REFRIGERATOR KITCHENAID KSC23C8EYY02 "Customer ff section has ice on bottom wall again, customer stated he used a blower dryer on it a month ago and it worked fine for a few weeks but now it’s starting to get warm again customer says he would like to keep it running another year without spending too much, ff temp was 40, ff evap frozen solid, informed customer about extended coverage, customer has a spare fridge advised unit is empty you can shut it down over night and allow unit to completely defrost this should take care of this issue, customer is going to shop around, ice maker hasn’t worked either since 2013, found door switches not being touched at all when door is shut the lights stay on, unit needs shim kit W10748265, customer shopping around and trying self repair, left quote for labor to clear ice"
Arthur V.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 While replacing motor sump assy found tub assy damaged. See pics.Needs tub assy in addition to motor sump assy and drain pump. EXTRA TIME did not reschedule due to discrepancy with repair ; ordrng 1 W10876537 (drain pump) and 1 W11087376 (pump&motor) and 1 WPW10681506 (tub-dishwr)
David R.
DRYER ROPER RED4516FW0 "Replaced timer, tested, heated. Op test ok."
Paul P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Prepared to replace top right side module, inside wire terminal is missing a wire, (pin is inside terminal), found wire, too far back in side insulation to do repair, leaving an open series circuit. The side and pantry lights unrepairable."
Jeff M.
REFRIGERATOR KITCHENAID KSF26C4XYY03 Installed new part unit op tested good
Jason N.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Recovered refrigerant, installed compressor, UV drier and evaporator. Evacuate system to 29 inches of vacuum for 15 min. Held vacuum for 15 minutes. No change on gauges. Added 3.7 oz of R134a. Confirm frost started. Op test good."
Jason N.
WASHER AMANA NTW4516FW0 "Cc unit not cycling properly all the timeRan auto test and calibration, all functions normalCleaned debris from lid lockOp test good"
Jason N.
WASHER MAYTAG PAV2300AWW "Cc unit overfills againChecked water level hose to tub, found it had come off again.Cut hose back an inch to fresh rubber, and slight rerouting to minimize tension on hose.Ran smallest wash cycle, filled and shut off, ran drain and spin. Op test good."
Macaulay G.
RANGE MAYTAG MGS8800FZ0 Replaced convection fan and control. All tested ok.
Macaulay G.
DISHWASHER WHIRLPOOL WDTA50SAHN0 Found drain line was lower than sink level and rinse aid was empty. Advised that all components were testing ok. Heater working properly.
David R.
WASHER WHIRLPOOL MVWB450WQ1 "Replaced sensor, tested, op test ok."
Corey L.
DISHWASHER WHIRLPOOL WDT720PADM1 "Replaced vent and deflector, op test good, placed water mit mat"
Paul P.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Replaced Gemini board and defrost heater. Tested defrost mode and heater, now operating properly. Set down mitigation mat."
Brian M.
DRYER MAYTAG MGDB850YG3 Cc of no heat Found gas shut off and not hooked up to dryer properly Reinstalled gas line OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Cc of unit not making ice Ran icemaker manual harvest test 120 no error Ended in PA (pass) And manual fill test 97 Ice maker is working and calling for water during test mode Could not duplicate it not making ice If unit continues to not making ice it will most likely need an ice maker but at this time no indication of needing one
Gabriel P.
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Replace all parts listed opt test ok
David R.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Ice maker is making ice. Motor to dispense ice not turning just humming, flap is opening. Water dispenser is good. Ordering motor.; ordrng 1 W10822606 (motor 151.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Replace door opt test ok
Gabriel P.
RANGE WHIRLPOOL WEG750H0HZ0 "Burn was missing a cap found it underneath the other one,opt test ok"
Brian M.
WASHER WHIRLPOOL WTW7300DW0 Cc that dispenser holding water Found softener side all gunked up with moldy softener Cleaned dispenser OP TEST OK
Corina B.
RANGE WHIRLPOOL GY397LXUS02 "CC that the bake element does not work. Found the bake element is open. Will need a new bake element. Cust can install part. ; ordrng 1 WPW10310274 (elmnt-bake 6227), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
RANGE WHIRLPOOL WFE540H0ES1 Installed new part unit op tested good
David R.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 FF Gaskets are ripped and coming apart. Freezer gasket needs to be steamed and conformed back to cabinet. Ordering gaskets.*****Try for last call of the day.; ordrng 2 W10830162 (gasket-fip)s
Jeff M.
REFRIGERATOR WHIRLPOOL MBF2258XEW1 The jazz board failed the compressor relay was sticking. Installed new part unit op tested good ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock
Corey L.
RANGE AMANA AGR6603SFB1 "Installed parts listed, op test good"
Corey L.
REFRIGERATOR AMANA ART104TFDB01 "Installed parts listed, held 29” vacuum for 15 minutes then charges 4.4 oz r134a, good frost pattern, when bending filter dryer access tube the line started leaking from solderjoint at Schrader valve, used one filter drier from ts to replace, unit had good frost pattern after charging again, op test good, advised customer to allow 24-48 hours for temps to settle; used 1 WPW10143759 (DRIER) from stock"
Arthur V.
FRONT LOAD WASH WHIRLPOOL WFW9750WW01 Found drain hose with over 2 ft pushed into drain pipe. Raised drain hose. Ran a diagnostics getting a long drain error which goes hand in hand with the drain hose. Ran service cycle. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Jeff M.
WASHER MAYTAG MVWC200XW1 No stored faults. Ran service test and calibration. Unable to duplicate. Op test ok.
Corina B.
WASHER WHIRLPOOL WTW7500GW0 "Cust showed pop, sent pic. CC that there is a rock sound in a spin. Ran manual test for drain pump and for a spin no noise. Disconnect the drain pump on a drain and spin no noise. Replaced the drain pump from t/s. Started a rinse and spin, no noise. Optest ok. ; used 1 W10876600 (PUMP-WATER) from stock"
Brian M.
DISHWASHER KITCHENAID KUDC10FXSS2 Cc of no drain New garbage disposal installed Plastic piece not broken out Removed piece OP TEST OK
Jason N.
COOKTOP ELE KITCHENAID KECD867XSS01 "Cc left front burner not always workingAsked customer if using dual or single or if none work, she said she did not know.Ran burner test, dual and single element, powered on all levels, simmer to high. Ran test several times, then let both cycle on and off to check how unit maintains temp. Watched unit cycle burner for 15 min, both single and dual maintained temps. Medium dual stable at 750 degrees surface. Medium single stable at 700 degree surface. checked operation of burners, all function normally. Unable to duplicate issue."
Arthur V.
DISHWASHER GE GDT655SSJ0SS "Found unit leaking at element Needs element and nut assy’s ; ordrng 2 WD01X10070 (nut tower heater)s and 1 WD05X24776 (ELEMENT), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG MVWB835DW0 "Cc unit not starting, workingUnit powered on, start button would not initiate any cycleEntered diagnostics, no codes stored, ran auto cycle and calibration. All functions passed. Retested start button on all cycle, functionality returned.Op test good"
Macaulay G.
DISHWASHER MAYTAG MDB8959SBS2 "Spray arm threading is stripped. Office to order support arm, spray arm, and bearing.; ordrng 1 WP8268340 (bearing) and 1 WPW10077898 (suport-arm) and 1 WPW10330588 (arm-spray)"
Dan H.
RANGE JENN-AIR JJW2727WS02 "Customer complaint of error code, started bake, unit displayed f8e0(low fan speed under speed error code), control is sending 120vac to cooling fans, unit needs new cooling fans, customer does not want repair at this time ; ordrng 1 WPW10273666 (blower 124.08) and 1 WPW10273667 (blower 123.40), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL JFFCC72EFS00 Installed new part unit op tested good
Jason N.
WASHER MAYTAG MVWX655DW1 "Installed listed control, ran auto test and calibration. Op test good"
Jason N.
WASHER MAYTAG MHW3505FW0 "Cc unit not working and FL lo codePlugged unit in, unit stuck in drain mode with FL lo codeRan diagnostics, founds code f8e1 for long fill Checked house water supply line, found hot water valve turned off under sink, checked pressure on both hot and cold, good.Ran auto test cycle, all functions passed , op test good"
Jason N.
WASHER WHIRLPOOL MVWC565FW1 "Cc humming noise and unit not workingCustomer showed popPlugged unit in, ran auto test and calibration, all functions passedChecked codes, found f9e1 for long drain, f8e3 for overflow condition, and f3e1 for pressure sensor fault.Advised customer on detergent amount and how to reset unit if stuck in a drain cycle."
Jason N.
REFRIGERATOR WHIRLPOOL n/a "Cc not cooling in freezerTemped unit, 55 in freezer, 52 in ff, compressor not runningNo model or serial information , can not work on unit"
Jason N.
WASHER KENMORE 110.459814 "Cc error code in middle of cycleRan diagnostics auto test, all functions passedRan drain and spin and express wash cycles , no errors Could not duplicate any issues at this time"
Paul P.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Replaced ice maker, now cycling properly. Refrigerator currently in defrost."
Paul P.
WASHER MAYTAG MVWX655DW1 "Ran diagnostic test on washer, no fault codes stored. Ran automatic test, no excessive soap build up. Ran manual tests on washer. Filling, agitation and spin all working properly. Called in, spoke to Brian. Service pointer, washer stuck in continuous test mode, in certain cycles. Ran washer through test until it reset. Did not set down mitigation mat, washer is in basement near floor drain. If issue does reoccur, suggest quote for pre I.D. control replacement"
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS00 Cc of no cool and loud noise Found fridge at 39 freezer at 8 Found freezer evap covered in ice Ran test 6 of diagnostics and bimetal passed Defrost thermistor passed and heater has 30ohms Forced a defrost Steamed evap OP TEST OK
Brian M.
RANGE WHIRLPOOL WFG505M0BW0 Cc of knob broken. And glass door pulled away from bracket Installed knob and reattached glass to frame OP TEST OK
Brian M.
DRYER AMANA NED4655EW1 Cc of unit taking long to dry Found outside vent stuck closed Cleaned out Ran test normal airflow and temps reaching up to 124 out put Unit is functioning properly OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDTA50SAHV0 Cc: not powering onConnected to 120vUnit powered onOP TEST OK
Brian M.
WASHER WHIRLPOOL WFW9151YW00 Cc of unit not spinning properly .. had towels in washer and stated they are wet Towels are almost dry coming out of a drain and spin Ran multiple drain and spins and multiple auto test Ran spin with load Unit seems to functioning as designed Could not duplicate an issue OP TEST OK
Brian M.
WASHER WHIRLPOOL WFW8540FW1 Installed bellowOP TEST OK
Macaulay G.
DRYER MAYTAG MEDC465HW0 Replaced temperature switch. All tested and heated ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "Reclaimed refrigerant. Installed new evaporator, dye drier, and drip pan. Pulled vacuum for 15 minutes and held for additional 15 minutes. Charged with 5.5 ounces of R134a. All tested ok. Good frost pattern."
Macaulay G.
RANGE WHIRLPOOL WFG525S0HV0 Replaced door hinge. All tested ok.
Macaulay G.
RANGE WHIRLPOOL WFG550S0HZ1 Replaced outer door glass.
Macaulay G.
RANGE KITCHENAID KSEG700EBL0 Replaced broil element and control. All tested ok.
Macaulay G.
REFRIGERATOR KITCHENAID KFCP22EXMP5 Found low side pressure at 10 inch vacuum and high side at 100 psi. Seems to have not had enough of a charge. Reclaimed refrigerant. Charged with 5 ounces of R134a. All tested ok.
Macaulay G.
COOK TOP WHIRLPOOL WCG55US6HS00 Replaced cooktop. All tested ok.
Arthur V.
DRYER AMANA NED4655EW1 Found customer needs a electrician to provide correct power to unit. No 220 v at outlet
Arthur V.
MICROWAVE WHIRLPOOL WMH53520CE4 "Found unit needs switches and cams replaced. Also main fuse was open and I replaced that with truck stock. Unit op test good. ; used 1 W10138793 (FUSE, MICROWAVE), and 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Jason N.
DISHWASHER WHIRLPOOL n/a "Cc unit starts up on its ownFound unit with hi temp light on, hit cancel. After drain finished, hi temp light on again, unit then started to wash. Unit always goes back hi temp wash and then starts despite any button pressed on console. Powered off unit via breaker to reset board, waited 10 min. Powered back on, same result. Unit needs control board and UI. Customer wants to repair versus hassle of getting new.; ordrng 1 W10486463 (electronic control163.89) and 1 W10811160 (panel-cntl159.62)"
Jason N.
DISHWASHER AMANA ADB1700ADS2 "Cc dispenser not dispensing soapRan diagnostics, found codes f7e1 for no heat , and f5e2 for door stuck closedRan diagnostics test, wash motor did not run entire cycle. Unit needs sump assembly ; ordrng 1 W10902307 (pump&motor18164), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Replaced capacitor, calibrated the unit, ran drain and spin cycle, op test good"
Corey L.
DISHWASHER WHIRLPOOL WDT720PADM2 "Customer complaint dishwasher is not working doesn’t get enough water and does not dissolve soap, after looking things up seemed to be water valve, water valve has been replaced, started wash cycle, unit filled, wash motor did not turn on, ran service test cycle, unit heated, wash motor connections are snug, wash motor failed unit needs new sump asm, quoted, customer wishes to shop around for possible extended coverage and or a new unit, left quote WPW10671941"
Corey L.
WASHER MAYTAG MVWX655DW0 "Customer complaint washer starts thumping around and moving forward almost every cycle, suspension tests good, ran high and low spin, vibration is normal, only error code is f2e1 stuck key, cleared, the floor is nature stone and the unit has anti vibration pads on each foot, pads are warn out advised customer to remove or replace pads first if this continues, also explained to wash like items, calibrated unit"
Paul P.
DRYER MAYTAG MEDB835DW3 "Tested dryer, found common error codes for airflow, moisture sensor and stuck button. Cleaned moisture sensor, adjusted dryness level, and inspected ventilation. Dryer is now operating properly."
David R.
WASHER WHIRLPOOL WTW5000DW2 Called and rescheduled.; schdld next appmnt for 2/20 WED 8-11
Corina B.
WASHER MAYTAG MVWX655DW1 CC that the unit does not drain. Found the drain hose connected to another hose. Advised cust to have a siphon break in the drain hose. Ran diag found oversuds. The drain pump is running when powering the control. Held the start in for 10 seconds. Ran a calibration. Advised cust 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL GAFZ21XXMK00 CC that there is water freezing in the bottom of the unit. Found the drain tube is blocked with ice. Steamed the drain hole out. Checked the drain hose no water in the pan. Used a wire and hose to insert in the drain hole is blocked with debris. Could not clear the drain hole. Advised cust we can not repair unit.
Corina B.
REFRIGERATOR GE GYE22HMKFES CC that there is water leaking from the ice maker. Found a screw missing to hold the ice maker in place. Water then runs down the back of the ice maker into the ice door. Cycled ice maker no water leaking. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 CC that the unit does not have lights working. Found the connection to the lights were not plugged in. Plugged the connector in. Open ok.
Corina B.
MICROWAVE WHIRLPOOL WMH53520CS5 CC that the door will say close door. Found the upper door switch is in an open position. Will need the door switches. Replaced the switches from t/s. Optest ok; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS 6439) from stock
Brian M.
DRYER MAYTAG MEDX655DW1 Cc of timer not moving freely Found timer not moving as freely as it should Needs timer ; ordrng 1 WPW10642928 (timer)
Brian M.
RANGE WHIRLPOOL JGS8750BDS Cc that right side not sparking correctly Found both right side igniters corroding and not making good contact Can not get old igniter out of burner assembly and righ5 rear is going to need ORFICE due to screws stripping out Back burner will need to be drilled out Needs burners and igniters replaced ; ordrng 1 74007735 (burner asy) and 1 74007736 (burner asy) and 4 WP400021 (SCREW)s and 2 WP74009336 (igntr-surf)s and 1 WP7527P002 (ORFICE ) and 2 WP8273062 (screw)s
David R.
WASHER WHIRLPOOL WTW5700AC0 "Same F7E1 basket speed fault. cleared faults. Ran through test mode and everything passed. Spin and agitate work correctly. Went into manual mode, put on spin and agitate both high, everything is working correctly. Went through drive motor test. Replaced shifter from t/s. Calibrated, tested. Op test ok.; used 1 WPW10006355 (ACTUATOR) from stock"
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HZ3 "Replaced interlocks, thermostat, fuse, and filter. Tested. Op test ok."
Jeff M.
RANGE WHIRLPOOL WFG505M0BS3 Found housing not mating with bulb correctly. Needs housing and bulb replaced. Also door glass protruding on the left hand side. Needs door glass replaced also. Cust requests j.m and c.p. Be the techs to return. ; ordrng 1 W10856866 (HOUSING) and 1 W10888179 (BULB) and 1 W11176456 (TRIM)
David R.
RANGE KITCHENAID KSDB900ESS2 "Replaced panel, control and fan. Tested. Op test ok."
David R.
DRYER MAYTAG MGDX655DW2 "Replaced belt and pulley from t/s. Tested. leveled. Op test ok.; used 1 341241 (BELT), and 1 WP691366 (PULLEY DRIVE) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Steamed ice, found debris blocking drain, cleared. Op test ok."
David R.
DRYER WHIRLPOOL LTE5243DQB Replaced roller kit from t/s. Tested. Op test ok.; used 1 349241T (ROLLER KIT) from stock
Macaulay G.
REFRIGERATOR GE PSCS5RGXCFSS "Valve was cracked and leaking. Replaced valve. Still making noise. Office to order filter head.; ordrng 1 WR17X12204 (filter asm 76.92), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DRYER WHIRLPOOL WED72HEDW1 "Customer complaint that unit is not starting, found, breaker turned off, turned on, Started normal dry cycle, unit started, unit heated,unit is operating as designed"
Arthur V.
DISHWASHER FRIGIDAIRE FGID2466QF3A "Found wash motor weak. No debri or obstruction. Needs wash motor and o-rings ; ordrng 1 154246901 (o-ring,rear) and 1 154247001 (o-ring,front) and 1 154853801 (motor & pump assy)"
Dan H.
RANGE AMANA AGR5330BAB3 "Installed new valve and knob, op test good"
Arthur V.
REFRIGERATOR MAYTAG MFT2976AEM00 Found compressor very loud. Talked to RA. Needs fresh food evap and compressor. Talked to SM complete costs covered bi S71233. Sealed system tech. Extra time. ; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator)
Corey L.
DRYER WHIRLPOOL MEDX655DW1 "Customer complaint of a rattling noise, found pop through entitlement, started timed dry with customer present, ran cycle for 15 min, no abnormal noises heard, customer put two bath towels in and we let unit run another 5 minutes with no change, unable to duplicate the problem, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Installed ice maker, op test no good, water gets to door top hinge connection now but is not entering im, activated im dr fill tube heater for 15 minutes, water still not getting to im, found ice in fill tube unit needs new fill tube with htr also, removed the rh door to replace water valve following wpl instructions but could not get door to seat back down nothing is obstructing hole ordering bushing; ordrng 1 W10917894 (IM FILL TUBE ASM) and 1 W11223833 (DR BUSHING )"
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDW00 "Temps were 32 in ff section, replaced control, plugged unit back in, found unit sharing outlet with blender, advised customer unit should be on a dedicated outlet, advised customer to allow 48 hours for temps to settle"
Corina B.
RANGE JENN-AIR 89889 "CC that when putting the burner back in there was a spark. Checked the burner 46 ohms. Found the receptacle is burnt. There is a bare wire on the other receptacle. Will need a new receptacle and element . Office to order parts. ; ordrng 2 12001676 (receptacle assy)s and 1 WPY04100165 (elmnt-surf 3211), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"