We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near North Olmsted, OH 44070
Angel
Job Details:
07/22/2022
Cc that dishes are coming out wet unit not drying at all. Took off front panel and tested heater from control board and heater is opened made sure it was plugged in underneath unit and it was unit will need heater replaced. Ordering heater.; ordrng 1 W10518394 (Heater)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Willoughby Hills, OH 44094
Jason N
Job Details:
07/22/2022
"Cc unit not dispensing fabric softener. Ran diagnostics, no code stored. Ran manual valves tests. Valves operating correctly, found very little water coming through dispenser housing to flush fabric softener out. Holes in housing are restricted with buildup of minerals and mold, would need to be replaced. Customer declined repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Amherst, OH 44001
David R
Job Details:
07/22/2022
"Replaced icemaker, cycled and called for water. Good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB9059CS
Near Painesville, OH 44077
Jason N
Job Details:
07/22/2022
Installed defrost thermostat. Cleared any ice left over in tray. Op test good.
We serviced a
GE DRYER
Model GTD33EASK0WW
Near East Cleveland, OH 44112
Corina B
Job Details:
07/22/2022
Replaced the belt. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Angel
Job Details:
07/22/2022
"Cc that units lights are not coming on and that the display will not functioning properly. Verified display and it will not let you choose options took off display unplugged it and reinstalled it and it started working again as should probably had a glitch but the lights in the interior of unit were not functioning and the display would not tell you if door was opened or not so I unplugged the deli drawer board from door and everything started functioning as should called BJ to make sure it would be the deli drawer board and we both agreed that it needs to be replaced. Unit will need board replaced gave customer estimate and they stated they will rather leave it unplugged because they dont use anyways. Charged service call.; ordrng 1 WPW10769076 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Olmsted Township, OH 44138
Gabriel P
Job Details:
07/22/2022
"Took off latch,latch clips,the harness from control and harness from valve and valve and valve dispenser housing,dispenser as well,hinges,door lid,door lid shaft,console ,control and also disconnect water line then put everything to new top then ran calibration and auto test,all pass"
We serviced a
KENMORE WASHER
Model 110.258524
Near Olmsted Falls, OH 44138
David R
Job Details:
07/21/2022
"Replaced latch. Good. Ran unit, all components working. Op Test Ok."
We serviced a
N/A N/A
Model KDTE254ESS2
Near Middleburg Heights, OH 44130
David R
Job Details:
07/21/2022
Replaced drain pump and control. Ran diagnostics. Good. Found glass by pump as well. Removed. Op Test Ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Aurora, OH 44202
Brian M
Job Details:
07/21/2022
Cc unit not spinning or agitating Found shifter not moving Replaced using truck stock OP Test Ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ06
Near Madison, OH 44057
Dan H
Job Details:
07/21/2022
"Customer complaint that light will not shut off, confirmed, installed new control, op test good"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW01
Near Brecksville, OH 44141
David R
Job Details:
07/21/2022
"Replaced icemaker control sensors, icemaker dispenser assembly. Turned unit on, dispenser flap closet correctly. Good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kent, OH 44240
Brian M
Job Details:
07/21/2022
Cc of leak Found drain hose to have popped off Re attached and ran test cycle OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Garfield Heights, OH 44125
David R
Job Details:
07/21/2022
"Cc unit not cleaning, going through cycle or cleaning. Brand new unit. Found customer had drain hose going directly to floor. Let customer know per owners manual the height needs to be. Corrected the height. Ran diagnostics and normal cycle while customer watched and showed them how the drain was Siphoning out water, once correct height unit working as normal. Good. Op test ok."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bedford, OH 44146
David R
Job Details:
07/21/2022
"Replaced control, motor, cap, shifter, drain pump and harness. Good. Ran diagnostics and calibration. All components working correctly. Op Test Ok."
We serviced a
WHIRLPOOL RANGE HOOD
Model WVW51UC6FS3
Near Chagrin Falls, OH 44022
David R
Job Details:
07/21/2022
See other techs PVR. Unit good. Op Test Ok.
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Perry, OH 44081
Dan H
Job Details:
07/21/2022
"Customer complaint that unit is not heating, confirmed, found gas turned off, turned on, unit heated, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Madison, OH 44057
Dan H
Job Details:
07/21/2022
"Customer complaint of grinding noise, confirmed, found pulley loose and hitting shield, no damage, tightened, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Madison, OH 44057
Dan H
Job Details:
07/21/2022
"Installed new drain pump and control, op test good"
We serviced a
WHIRLPOOL STACK W/D
Model WFW70HEBW0
Near Ashtabula, OH 44004
Dan H
Job Details:
07/21/2022
"Installed new valve, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Euclid, OH 44119
Jason N
Job Details:
07/21/2022
"Installed center door hinge. Freezer door operation good, no longer contacting inner liner. Door sealing properly. Leveled unit."
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW1
Near Euclid, OH 44119
Jason N
Job Details:
07/21/2022
"Cc unit console damagedReplaced console using customer supplied pre Id part. Customer satisfied with appearance, all functions test good. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Cleveland, OH 44144
Manny
Job Details:
07/21/2022
"Cc unit not working properly , and the the time goes down from like 35 mins to 10 in like 5 minutes, ran test opt test ok, checked outside vent outlet and unit has low airflow advise customer to clean and replaced duct since he is using a flex duct, and informed him of the the moisture sensor and how mix loads can affect the time depending on the type of materials in the load, unit is working as designed, opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Brooklyn, OH 44144
Manny
Job Details:
07/21/2022
"Cc unit not dissolving the detergent, found spray arms broken, unit will need both spray arms.; ordrng 1 WPW10319027 (spray arm lower) and 1 WPW10317197 (upper spray arm)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near University Heights, OH 44118
Joe O
Job Details:
07/21/2022
"Cc: screeching noise, error codeFound error code f6e2(communication error). Unit will not allow entry into diagnostics test cycle. Unable to test for screeching. Checked under unit. No signs of rubbing. Needs control and uiAdvised customer could potentially need other parts. Cannot test unless the control and ui are replaced.Customer does not want to repair at this time ; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cleveland, OH 44113
Gabriel P
Job Details:
07/21/2022
Found switch broken replace from surplus w11384469 opt test ok
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Broadview Heights, OH 44147
Manny
Job Details:
07/21/2022
"Cc unit not turning on, ran diagnostics and found codes F4e3 for restricted air flow f4e4 for L2 under voltage f4e1 for heater relay issue. Check voltage at terminal block and have proper voltage, checked relay connector and voltage and relay is good, unit vents on the roof visually the vent looks partially clogged and the vent flappers not opening all the way, advise customer to have a vent company look at the vent and if they still have issues after the vent have been cleaned to give us a call and well take another look."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Shaker Heights, OH 44122
Joe O
Job Details:
07/21/2022
Installed gear case. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG DRYER
Model MGD5820TW0
Near Cleveland, OH 44108
Jason N
Job Details:
07/21/2022
"Cc unit not drying/heatingRan dryer op test, no flame, ignitor not glowing. Checked all thermals, found thermal fuse open. Replaced using truck stock part. Ran dryer test cycle, good ignition and flame. Op test good. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Beachwood, OH 44122
Joe O
Job Details:
07/21/2022
"Cc: intermittent loud rattle/chatter noise during slowing spinCustomer showed video of noise. Unable to tell from video. Ran manual high spin cycle. Found basket very well balanced. checked cam for wear. Ran drain and spin. Ran quick wash to wet towels, ran drain and spin. No abnormal sounds. Could not duplicate issue. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model GEW9200LT1
Near Bedford, OH 44146
Joe O
Job Details:
07/21/2022
Installed element. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Gates Mills, OH 44040
Joe O
Job Details:
07/21/2022
Installed sump ass. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brook Park, OH 44142
Gabriel P
Job Details:
07/21/2022
"Replace capacitor,opt test ok"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Cleveland, OH 44130
Gabriel P
Job Details:
07/21/2022
Replace control operations test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Lakewood, OH 44107
Angel
Job Details:
07/21/2022
Cc that freezer door was hard to open. Confirmed it was stiff found that it had some frost build up causing the issue took apart freezer and let the frost melt a little to wipe it off real good steamed the seal out as well and reinstalled everything and let the customer test it. Opt test ok. Explained to customer to open door by the middle and not the sides be ause it could cock the door causing it to not close snd get warm air inside causing issue again.
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Lakewood, OH 44107
Angel
Job Details:
07/21/2022
Was going to take picture of model and serial and unit does not have the tag but did get the model from invoice called BJ to ask him and stated since its a pay call with the model we should be ok. Cc that unit was making a loud scraping sound when tumbling. Ran unit and there was no sound took apart unit and everything looked good the only thing i found was some plastic tabs and a paper clip explained to customer that one of the plastic pieces or paper clip couldve got stuck and than fell causing sound. Unit working as should. Opt test ok.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Richmond Heights, OH 44143
Jason N
Job Details:
07/21/2022
"Cc unit making too much iceFound ice maker bail arm switch not working. Replaced ice maker using customer supplied pre Id part. Ran manual ice maker harvest test, ice maker indexed, filled mold with water and stopped. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Garfield Heights, OH 44125
Jason N
Job Details:
07/21/2022
"Cc unit oven gasket twistedCustomer showed pop Confirmed oven door gasket was installed twisted. Removed and straightened, reinstalled. Op test good."
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Mentor, OH 44060
Jason N
Job Details:
07/21/2022
"Cc unit not running full cycle, shutting down before clothes are dryRan diagnostics, no fault codes in history. Tested moisture sensor, passed. Ran dryer test cycle, unit tumbling, good airflow. No gas hookup, so could not verify flame operation. No issues found with unit at this time."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Avon Lake, OH 44012
Angel
Job Details:
07/21/2022
"Installed ice maker, inlet valve and air duct tested unit for leaks. Opt test ok."
We serviced a
MAYTAG DRYER
Model MGD7230HC0
Near Grafton, OH 44044
Gabriel P
Job Details:
07/21/2022
"Replace both seal,opt test ok"
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF34X20DW04
Near Andover, OH 44003
Brian M
Job Details:
07/21/2022
Installed door OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Avon Lake, OH 44012
Angel
Job Details:
07/21/2022
Cc that handle came off the door and freezer top drawer handle came off. Reinstalled the freezer handle for drawer and installed new handle on beverage door. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cleveland, OH 44105
Manny
Job Details:
07/21/2022
"Tap system noticed no pressure , charged with 145psi of nitrogen to check for leaks, noticed the pressure going down slowly, using bubble spray and unit has an internal leak, called wpl techline to document (45 mins), spoke to Rich, sent him pictures and they are sending the unit for review to be replaced, provided customer with sr number and let them know someone from wpl resolution team will be getting in contact with them and let them know whats next. Took parts for return (compressor box is damaged).; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Warrensville Heights, OH 44128
Manny
Job Details:
07/21/2022
"Cc unit shuts off after a few mins and only stays on while on the timed dry, ran normal cycle unit shut off after a few mins without clothes inside, customer put a small damp load and ran normal cycle with the vent off and unit ran for about 10 mins Checked clothes and 2 of the 3 pieces he put in are drying pants are a little thicker and feels a little damp, removed vent an found a lot of lint on the vent removed and set unit to normal cycle and checked outside vent outlet and feel a bit of air coming through but not even warm, advise customer to have a vent company take a look at the vent and if he still have any issues to give us a call and well take another look. Unit is working as designed, opt test ok"
We serviced a
WHIRLPOOL RANGE HOOD
Model WVW51UC6FS3
Near Chagrin Falls, OH 44022
Manny
Job Details:
07/21/2022
Replaced chimney opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near Painesville, OH 44077
Jason N
Job Details:
07/21/2022
"Cc unit doors not flush and handles are not evenAdvised customer that there are no adjustments for the doors to make them flush, if both doors are sealing properly, then unit is working as designed. Advised customer handle mounting is static and is not adjustable, handles will move with door leveling adjustment. Adjusted doors to customer preference, ok. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLBL5
Near Painesville, OH 44077
Joe O
Job Details:
07/21/2022
"Cc: burning smell, burn marks, stopped workingFound harness shorted out, control, ui, and keypad also Burnt. Needs control, ui, keypad, fuse, and harnessControl shows discontinued; ordrng 1 W10775980 (panel-cntl) and 1 WP8270168 (cntrl-elec) and 1 8534963 (control,electronic(discontinued)) and 1 WP8534931 (harns-wire) and 1 8193762 (thermal fuse)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS02
Near Willoughby, OH 44094
Brian M
Job Details:
07/21/2022
Cc unit not cooling properly Found evap fan not working Replaced using truck stock OP Test Ok ; used 1 WP2315539 (MOTOR-EVAP) from stock
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kirtland, OH 44094
Brian M
Job Details:
07/21/2022
Installed control and ui ran auto test and calibration OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Chesterland, OH 44026
Brian M
Job Details:
07/21/2022
"Cc unit not advancing Found gearcase leaking oil Needs gearcase, clutch, belt, actuator, and capacitor ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11428524 (Cap)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lorain, OH 44053
Gabriel P
Job Details:
07/21/2022
"Replace heater,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Painesville, OH 44077
Jason N
Job Details:
07/21/2022
"Cc unit not cooling, frosting in freezer Found evaporator frosted over. Defrosted evaporator, checked harness connections. Found terminal pulled out on heater connector. Pushed terminal back in and ran manual defrost test. Heater turned on. Advised customer to allow approx 24 hrs for unit to return to desired temperatures."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Eastlake, OH 44095
Jason N
Job Details:
07/21/2022
Installed door panel. Ensured proper alignment to switches. Ran heat test several times with water. Unit started each time without issue. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Mentor, OH 44060
Dan H
Job Details:
07/21/2022
"Customer complaint that freezer section light switch is broken, installed new door switch, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mentor, OH 44060
Dan H
Job Details:
07/21/2022
"Customer complaint that unit is not completing cycles, ran diagnostics found f9e1(long drain) error code, found harness to drain pump cut, unit needs new harness, part is out of stock so not scheduling return appointment ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXNL03
Near LaGrange, OH 44050
David R
Job Details:
07/21/2022
"Cover to icemaker broke while taking off, took pics. Ordering for customer no charge, customer to install no return. Replaced icemaker, good. Cycled and called for water. Op Test Ok. ; ordrng 1 WP2255720 (Icemaker cover)"
We serviced a
KITCHENAID WALL OVEN
Model KOSC504ESS01
Near Willoughby Hills, OH 44094
Jason N
Job Details:
07/21/2022
"Installed thermal fuse. Unit powered on. Ran bake test to 350 degrees, unit not heating. Checked thermostat, reading open. Installed thermostat. Reinstalled unit. Ran bake test to 350 degrees. Unit heating and cycling properly. Op test good."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Lakewood, OH 44107
Manny
Job Details:
07/21/2022
"Replaced heater, ran test cycle, op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Painesville, OH 44077
Dan H
Job Details:
07/21/2022
"Installed new led module, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Westlake, OH 44145
Gabriel P
Job Details:
07/21/2022
Found evaporator frozen check harness is good check .heater is good but when check thermostat it was off on resistance replace t/s opt test ok ; used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
KITCHENAID RANGE
Model KGRS505XSS02
Near Cleveland, OH 44113
Gabriel P
Job Details:
07/21/2022
Replace valves opt test ok
We serviced a
JENN-AIR COMPACTOR
Model TC607X4
Near Gates Mills, OH 44040
Brian M
Job Details:
07/21/2022
Spoke to contractor needs foot pedal Unit needs to be fully uninstalled from cabinet before it can be worked on Unit is installed in brand new cabinets and flooring ; ordrng 1 W11304291 (Pedal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Pepper Pike, OH 44124
Brian M
Job Details:
07/21/2022
Cc no Ice Found wiring at bottom hinge damaged and bin damaged Needs door and bin ; ordrng 1 LW11202405 (dor-fip) and 1 W11347840 (Bin)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elyria, OH 44035
David R
Job Details:
07/21/2022
"Cc unit not drying correctly or taking long to dry, customer pointed out vent. Found when installed vent was crimped and barely attached on to unit. Took pics. Unit is heating correctly. Just let customer know that she needs to get a new vent put on. Unit is good. Op Test Ok."
We serviced a
ELECTROLUX REFRIGERATOR
Model EI32AR80QSC
Near Painesville, OH 44077
Dan H
Job Details:
07/21/2022
"Installed new door gasket, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Chagrin Falls, OH 44022
Brian M
Job Details:
07/21/2022
F9e1 Drain pump just humming Needs pump ; ordrng 1 W11497943 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Cleveland Heights, OH 44118
Joe O
Job Details:
07/20/2022
"Cc: not drainingFound error codes 81(slow drain) 64(float switch open) 51(door stuck open). Found unit had water in it upon arrival. Started normal cycle, found unit draining. Drain hose partially plugged with debris. Unit washing. Found unit has no drain loop. Advised customer on drain loop, and back feeding water to unit. Unit continuously draining. Potentially over heating drain pump. Needs drain pump; ordrng 1 W10914557 (pump-drain)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Olmsted Falls, OH 44138
Gabriel P
Job Details:
07/20/2022
Replace bin and rail
We serviced a
WHIRLPOOL WASHER
Model LSQ9659PW2
Near Cleveland, OH 44134
Jason N
Job Details:
07/20/2022
"Installed lid switch. Ran operational tests, all functions working properly. Op test good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF3
Near Painesville, OH 44077
Dan H
Job Details:
07/20/2022
"Installed new ice maker , op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Painesville, OH 44077
Dan H
Job Details:
07/20/2022
"Installed new heater, op test good"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strongsville, OH 44149
David R
Job Details:
07/20/2022
"Replaced lower harness, ran diagnostics and calibration. Ran a quick wash and leaving on for customer to monitor. As of now, good. Op Test Ok."
We serviced a
JENN-AIR COOK TOP
Model JED3430GB01
Near Chagrin Falls, OH 44022
Brian M
Job Details:
07/20/2022
Installed top OP Test Ok Customer needs installers to redo vent Vent is hold unit up
We serviced a
KENMORE DRYER
Model 1106222101
Near Solon, OH 44139
Brian M
Job Details:
07/20/2022
Cc unit not spinning Found belt snapped and idler damaged Replaced using dryer repair kit OP Test Ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44108
Joe O
Job Details:
07/20/2022
"Cc: not heatingFound terminal block shorted out. Needs terminal block kit, and power cord. Replaced terminal block and power cord. Tested. Op test ok; used 1 PT500L (3 PRONG DRYER CORD), and 1 279320 (BLOCK-TERM) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model PTB2154FRW
Near Parma, OH 44129
Gabriel P
Job Details:
07/20/2022
"Replace thermostat bi metal,opt testok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Strongsville, OH 44149
Gabriel P
Job Details:
07/20/2022
"Tech line said vent on botton was staying pop up and found fresh food section evaporator frozen it could be that Customer hearing gurgling when water goes into the drip pan hole also when took evaporator cover out notice foam part was all broken by recent technicians Customer said that he saw him put lots of foil tape but he didnt know it was cause it was broken I advise Customer that the part needs to be replace ; ordrng 1 W11098695 (Fan cover), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET0MSRXTQ02
Near Cleveland, OH 44102
Jason N
Job Details:
07/20/2022
"Cc unit bottom shelf brokenCustomer needs trim piece for lower door shelf. Customer stated he can install himself, not return trip needed. ; ordrng 1 WPW10304909 (Shelf bottom)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Parma, OH 44134
David R
Job Details:
07/20/2022
"Replaced door ice assembly. Checked water and cubed/crushed. Good. Make sure to watch for crushed ice if it sticks and remains melt a little, to whip up. Unit is good, Op Test Ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near North Ridgeville, OH 44039
David R
Job Details:
07/20/2022
"Cc unit not cooling, both sections. Unit is plugged in, getting correct 120v. Nothing running when I first came, no compressor or evap fan. 5 mins went by and unit kicked on, compressor and evap fan for about 2 mins and then kicked back off. Looked at evap and has a lite frost pattern all the way up. Went into diagnostics, no error codes. Compressor, fan, heater all coming on correctly. Unplugged again, let run for 20, good frost pattern. Ordering main control just in case something is shorting out causing power to not be sent out to components. Ordering control ; ordrng 1 W11546690 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C5XXY02
Near Avon Lake, OH 44012
Angel
Job Details:
07/20/2022
"When I arrived at home customer had buckets and a big garbage can in kitchen because the copper water line broke and they did not know where to shut the water off at also damaged the inlet valve. Explained to customer that he will need a plumber for the copper line and he will need a new inlet valve. Gave customer the estimate and stated that he would rather buy it himself and install it. Charged service call.; ordrng 1 WPW10238100 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Westlake, OH 44145
Angel
Job Details:
07/20/2022
Replaced console. Opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bratenahl, OH 44108
Joe O
Job Details:
07/20/2022
"Cc: not washing, leakingFound unit leaking from sump. Found element has brass bushings. Found sump running, but not washing. Needs sump, and heating elementElement covered under s code: Entitlement shows pump covered under part only 10 year warrantySump out of stoc. Office to reschedule; ordrng 1 W11416363 (Sump assembly) and 1 W11537778 (Heating element)"
We serviced a
SAMSUNG DRYER
Model DV48J7770EPA2
Near Austinburg, OH 44010
Dan H
Job Details:
07/20/2022
"Customer complaint that unit is not spinning, confirmed, found idler pulley broken, installed new idler pulley, op test good ; used 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Aurora, OH 44202
Brian M
Job Details:
07/20/2022
"Cc unit not working Found be,t snapped and thermal fuse open Replaced using truck stock OP Test Ok ; used 1 4392065 (DRYER REPAIR KIT), and 1 3392519 () from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Streetsboro, OH 44241
Brian M
Job Details:
07/20/2022
Called whirlpool Whirlpool says customer expectations issue
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT21HS8KS4
Near Lakewood, OH 44107
Jason N
Job Details:
07/20/2022
"Cc unit maker not working again and water still leaking in ff sectionConfirmed water in bottom on ff section, evaporator drain tray clogged with debris, tray overflowing. Cleared debris from tray. Good flow through drain tube. Found ice maker turned off, turned on ice maker, ice maker indexed and filled mold with water. Did not find an issue with ice maker at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Westlake, OH 44145
Angel
Job Details:
07/20/2022
Cc that unit was not dissolving the pod. Tested in diagnostics and unit passed all tests checked all connections and were good. Did notice that the seal on the dispenser door was popping out a bit so i reseated it so it can open and close as should explained to customer to monitor and see how it works out for them now if anything to give us a call. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TW5
Near Cleveland, OH 44110
Joe O
Job Details:
07/20/2022
"Cc: not cooling properlyFound temps in ff section at 56 degrees, freezer at 45 degrees. Found ball of ice on cap tube. Not building complete frost pattern. Needs compressor, evaporator and drierCustomer does not want to repair at this time ; ordrng 1 240550946 (Compressor) and 1 5303918274 (evaporator kit) and 1 WPW10143759 (dryer)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Conneaut, OH 44030
Dan H
Job Details:
07/20/2022
"Customer complaint that unit is not spinning, ran diagnostics found f7e1(basket speed fault) error code, optical sensor not reading today, unit needs new shifter, installed new shifter, op test good ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS3
Near Conneaut, OH 44030
Dan H
Job Details:
07/20/2022
"Customer complaint that unit is not cleaning or drying dishes, ran diagnostics found f7e1(no heat) error code, placed glasses upright in racks, unit filled, incoming water temperature at 75 degrees, wash motor started, glasses filled, heater is working, unit needs new control, customer does not want repair ; ordrng 1 W10906425 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS01
Near Westlake, OH 44145
Angel
Job Details:
07/20/2022
Cc that unit was making thin ice. Verified and noticed that the bin that holds the water was tilted forward causing the water to overflow and not receiving the proper water to make ice so when i moved the bin it was just dangling from the back and saw that the screw was ripped of the cabinet with the screw bracket which came off the cabinet nothing i could do to fix issue so I Called tech line and spoke with Rob explained issue and stated that unit is not repairable it will go into review and they will notify customer for any further steps or information
We serviced a
MAYTAG WASHER
Model MTW5800TW0
Near Euclid, OH 44117
Joe O
Job Details:
07/20/2022
"Cc: leaking, off balanceFilled, agitating, drained and spin. Ran this test multiple times could not duplicate leak. Floor drain seems to be draining well. Unit functioning as designed. Op test ok"
We serviced a
KENMORE REFRIGERATOR
Model 3639557854
Near Conneaut, OH 44030
Dan H
Job Details:
07/20/2022
"Customer complaint of clicking noise, compressor and condenser fan are running, evaporator fan is running, ice maker cycled, no unusual noises heard, unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Westlake, OH 44145
Angel
Job Details:
07/20/2022
Cc that seal was off on top corner when it got delivered. Verified and found that the tabs were not properly seated to the unit I installed as should let customer see for herself. Opt test ok.
We serviced a
GE WASHER
Model WHDSR315D5WW
Near Madison, OH 44057
Dan H
Job Details:
07/20/2022
"Customer complaint that unit is leaking, confirmed, found unit leaking passed tub seal, gear oil all over under unit, unit needs new transmission, parts are no longer available ; ordrng 1 WH38X10002 (Transmission)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Sheffield Lake, OH 44054
David R
Job Details:
07/20/2022
"Customer was having electrical issues in kitchen, could of shorted something out for a short period. Replaced module. Good. All components working correctly. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Cleveland, OH 44119
Jason N
Job Details:
07/20/2022
Installed control board. Programmed to 12. All functions tested good. Advised customer to allow up to 24 hours for unit to return to normal temperatures.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Lorain, OH 44052
David R
Job Details:
07/20/2022
"Cc unit getting LF error. F2E1, F3E2, F8E1 stored errors. Found bad Hot water valve. Replaced from t/s. Ran diagnostics and calibration. Test 51/52. Good. Op Test Ok. ; used 1 W11165546 (VALVE) from stock"
