Local Reviews
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Brian M.
REFRIGERATOR MAYTAG MSF25C2EXW00 Cc of temps High in fridge Found freezer to be at 9 and fridge at 40 Found compressor running hot Found condenser to be covered in the middle Customer has rear and front pretty clean but middle was really thickHelped customer clean condenser Advised customer to give it a few days and see if normal temps return
Brian M.
REFRIGERATOR FRIGIDAIRE FFHB2740PPBA Installed ice maker Advised it make takes up to 48 hours to fill bin
Jason N.
WASHER AMANA NTW4516FW2 "Cc flooding her floorActual complaint was not draining, same as it was when previous tech was out. Emptied tub, checked drain pump for debris, no debris. Unit needs drain pump.; ordrng 1 W10919003 (pump-water)"
Jeff M.
WASHER MAYTAG MVWP575GW0 Installed new part unit op tested good
Jason N.
DRYER WHIRLPOOL WED5000DW2 "Cc squealing noise during operation, always not heating wellConfirmed squeak noise, used dryer repair kit from truck stock. Checked venting, air flow from vent outlet low, checked vent tube, cleaning out vent housing. Advised customer vent tube and venting through house may need looked at. Unit door needs seal, moisture building up on floor according to customer, confirmed door seal is half missing. ; ordrng 1 W10906683 (seal-door), used 1 4392067 (DRYER REPAIR KIT) from stock"
Brian M.
RANGE KITCHENAID KFGD500EBS00 Cc that burners not working Found debris in ORFICE Cleared ORFICE OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Cc of frost on upper portion of freezer Found door to be sagging a little low and leveling a gap Added 2 washer shims And repositioned door Also filled in cabinet gaps with silicone OP TEST OK ; used 1 WP482338 (ADHESIVE ), and 2 WP487576 (NYLON SHIMMING WASHER) from stock"
Joe O.
WASHER MAYTAG MVWB835DW4 Cc: squeaking during spinFound panel on rear of unit to be looseTightened panelRan test cycleOp test ok
Joe O.
DISHWASHER KITCHENAID KDTM354DSS5 Installed uiRan test cycleOp test ok
David R.
REFRIGERATOR KENMORE 253.6882401 "Frost all over in FZ, door/food/Evap. Found gap in FF seal on bottom. Took off Evap cover and found fan is blowing. Nice frost pattern on Evap. Heater and defrost thermostat check good. Steamed gaskets out. Advised customer of over stuffing FZ door, so door will not close properly. Op test ok."
David R.
REFRIGERATOR WHIRLPOOL WRF989SDAM01 Replaced pantry UI. Turned power off and on to reset all boards. Tested water. Op test ok.
David R.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Replaced all parts. Icemaker was broke were the arm goes into, replaced from t/s. Right part number but had wrong fan inside. Old fan is good just was blocked by ice. All water is working and Evap good frost pattern. Op test ok.; used 1 4317943 (ICEMAKER) from stock"
Gabriel P.
WASHER WHIRLPOOL WTW8500BW0 Customer said she bought and extended warranty on 5 year old washer machine from whirlpool they contacting whirlpool for dispatch they will not paid service call anyway ran auto test twice and no leak happen customer said before I arrive they use washer machine and it didn’t leak I won’t be able to duplicate issue if not showing me where the leak is coming from
David R.
WASHER WHIRLPOOL WTW8500DC2 Cc of large loads with comforters still having water left in them and washer banging side to side, not draining.Suspensions check good. F0E3 overload error code. Went through service mode, drain working perfectly, drain all water. In spin washer didn’t shake badly or bang around. Went into manual mode and performed high spin and fast agitate, components are working fine. Preformed step 52 load size calibration. If too large of a load or not evenly put into basket that’s when water can remain in clothes and washer spinning out of balance. Nothing can be duplicated today, everything checks fine. Leveled feet a little. Op test ok. recommend if customer still have questions to get in touch with manufacturer about loading and cycle selecting"
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cc ice maker not making iceCustomer showed popFound ice maker bail arm in off position, showed customer, explained how ice maker works. Turned ice maker on, let it cycle. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 "Cc frosting in unitFound door gaskets not sealing on ff and freezer doors. Condensation on both compartments. Steamed gaskets, set back into proper shape, advised to allow a few hours to cool into shape. Op test good."
Joe O.
REFRIGERATOR JENN-AIR MBF1958FEZ01 Installed water valveOp test ok
Corey L.
WASHER MAYTAG MVWB765FW3 "Customer complaint washer keeps saying off balance, confirmed ran diagnostics found f0e5 obL, unit is leveled, spin test passed, switching to agitation basket shook around aggressively for a few seconds before switching to agitate then agitated normally, found nothing binding basket or rotor, ran calibration, completed with no faults, retested switching from spin to agitation and back 5 times without failure, instructed customer on proper loading habits, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint lights are not working in any part of the fridge, confirmed, cycled power to the unit and lights came on, replaced led board with pre-id part, op test good"
Brian M.
WASHER MAYTAG MVWB835DW0 Cc unit made a noise and flashed f5 Found error for off balance over suds and lid lock Ran auto test finished with no issues Ran calibration OP TEST OK Advised customer on soap usage
Joe O.
REFRIGERATOR WHIRLPOOL M1TXEGMYW Cc: door was not closingWhen I arrived the customer stated the door would not close all the way but is nowI checked the door gasket it looks and seems to be sealing properly checked hinges seem tightAdvised customer on loading refrigerator and how something could have been blocking the door from closingOp test ok
Joe O.
REFRIGERATOR FRIGIDAIRE FGHS2631PF3 Cc: frost in freezerFound freezer full of frost and door not closing properlyFound top shelf in freezer pulled out too far causing it to push the freezer door open and not allow it to sealPushed shelf back in Op test ok
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 Part never arrive to customer house using truck stock parts opt test ok ran calibration and auto test pass ; used 1 W11307244 (LATCH) from stock
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Customer complaint fridge losing cooling, confirmed temps were 33 in frz and 46 in ff, compressor and fans are running, found ball of ice on top right corner of evap and no frost pattern, added ref, frost improved, unit needs evap; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)"
Corey L.
DRYER WHIRLPOOL 110.639541 "Customer complaint dryer is not heating, confirmed, found thermistor open, dryer is loud and thumping, quoted for dryer repair kit as well, customer does not want dryer repair kit, only thermistor at this time; ordrng 1 WP8577274 (thermistor 32.12), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer here the fan making loud noise again he unplug unit when to store them when he came back plug unit back up and started working first time I arrive it wasn’t going to a defrost mode when I reboot the computer it when into defrost ordering user interface and thermister that comes with fan; ordrng 1 W11036562 (cntrl-elec) and 1 W11109595 (motor-evap)
Gabriel P.
WASHER MAYTAG MHW5100DW0 "Check power on outlet 124 v,check power to filter 123 v check voltage to control 123 v check for 5 vdc for connector UI to control no v dc needs a control and probably user interface spoke to one of my senior technician and advise me to order control panel as well giving estimate customer will not fix she will call whirlpool to see if they can cover for parts pls do not order parts ; ordrng 1 W10859004 (panel-cntl 515.57) and 1 W11029844 (cntrl-elec 294.04), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LFHT2131QP0 Temp on freezer 2 degrees and 6 degrees some areas is good icemaker not cycling ordering read stick note ; ordrng 1 241798231 (ICEMAKER )
Jeff M.
WASHER AMANA NTW4516FW2 I was there a few days ago the greenlight on the controls that needs a new main control I called the customer she is OK with me ordering the part not showing up. She selling me a picture of the proof of purchase; ordrng 1 W11170317 (CONTROL )
Jeff M.
DISHWASHER MAYTAG MDB4949SHZ0 The sump is leaking the unit needs the assy; ordrng 1 WPW10591570 (SUMP)
Jeff M.
OTR MICROWAVE WHIRLPOOL MMV4205FZ3 Customer was not home at that time went to my next appointment. The unit is not heating I found the mag producing heat. The Mag is under warranty for 10 years
Dan H.
REFRIGERATOR WHIRLPOOL KSRG22FKWH04 "Customer complaint that ice maker will not turn off and of ice building up on freezer section door, found fill tube frozen, found switch mounts broken, unit needs new valve and switch cover, switch cover is no longer available, customer does want valve replaced; ordrng 1 2198588 (SWITCH COVER) and 1 W10822681 (valve-inlt 102.44), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR FRIGIDAIRE LFSS2612TF Please order cover (shelf) for one that is broken. Ship direct to customer for him to install. We do not have to go back to the home ; ordrng 1 241969501 (cover-meat pan)
Arthur V.
WASHER WHIRLPOOL WTW4800BQ1 not draining is not the complaint. No fill is the complaint. Found unit needs a water valve and main control. Two lights on control are on all the time but dimmed. Water valve is not allowing any cold water to enter unit ; ordrng 1 W10671327 (cntrl-elec) and 1 WPW10683603 (water inlet valve)
Arthur V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found fresh food evap frozen over. Needs evap fan motor with harness Extra time to defrost fresh food compartment ; ordrng 1 W11087438 (motor-evap) and 1 W1188493 (COVER)
David R.
WASHER WHIRLPOOL WTW8000DW5 "CC of LF code, also says no part was delivered. Error codes F8E1, F0E3, F3E2. Verified that valves aren’t letting water into unit. Drain is good. Ordering valves ; ordrng 1 W11220230 (VALVE)"
David R.
WASHER GE WCVH4800K2WW "Door lock did not get delivered to customer, checked front office also. Also ordering out door switch, testing open. Ordering lock and switch; ordrng 1 WH12X10444 (door switch) and 1 Wh10x10008 (door lock)"
Joe O.
WASHER WHIRLPOOL WFC7500VW2 installed controlPlugged unit in control powered on unit would not operateUnit would not access diagnostics modecalled whirlpool spoke with MarkHe ran through a few testsMark states that the ui is not communicating with controlNeeds a ui Office to reschedule; ordrng 1 W10193027 (harns-wire) and 1 WPW10192981 (cntrl-elec)
Corey L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint dishwasher smells and there is water on bottom of filter, unit did not smell bad and dishes were clean but still pretty wet, drain hose installed correctly with loop under sink, found drain under sink is slow and bubbling while dishwasher drains, customer is using too much liquid detergent, gave finish samples, ran service test cycle, no errors, unit is operating as designed"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADB7 "Customer complaint dishwasher not cleaning properly, found drain hose clogged at drain under sink, also screen plate around filter full of debris, both upper and lower spray arms are clogged, unit needs new spray arms and drain system cleaned, advised customer to clean dishwasher at least once every few weeks by running a cycle with affresh or 1cup vinegar, customer does not want repair at this time, left quote, WPW10319027 WPW10317197; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replace handles opt test ok
Gabriel P.
REFRIGERATOR JENN-AIR JFC2290VPR2 Replace drain tube and steam all ice of drain pan also cycle the icemaker lever was up icemaker good
Jeff M.
WASHER MAYTAG MVWC565FW Unit was being loaded incorrectly customer was using too much soap we went over the proper loading procedures unit tested good
Jeff M.
DRYER WHIRLPOOL WED5800BW The unit had a vent code. The code unit tested good
Jeff M.
WASHER WHIRLPOOL NTW4516FW3 The cold water was Partially off. Unit op tested good
Jeff M.
WASHER MAYTAG MVWC416FW1 Installed new part unit op tested good
Dan H.
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 "Customer complaint that unit is not making ice, confirmed, fault ice level optics faulty, installed new emitter and recieved boards, op test good ; used 1 SHIPPING (SHIPPING AND HANDLING), and 1 W10757851 (CNTRL) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Customer complaint of frost build up in freezer section, all gaskets are sealing well, freezer section drawer tracks are good, unit is operating as designed"
Arthur V.
DRYER MAYTAG MGD5630HW0 Customer complaint of noise when running. Cycled unit. No unusual noises. Could not duplicate issue. No unusual noises
Arthur V.
WASHER AMANA NTW4516FW2 Customer complaint is that if the house losses power unit will not fire up afterwards. Called techline Dustin suggested that if it happens again to leave unit as it is and then call for service so that we can get any codes that may have been erased by customer trying to reset it Unit is working as designed.
Jeff M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Ff evap is frozen again the unit needs a new harness.; ordrng 1 WPW10277799 (HARNESS ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DRYER WHIRLPOOL REX6634RQ1 "Cc no heat, found open cutoff. Replaced cutoff kit from t/s. Tested. Unit started heating. Op test ok; used 1 279816 (CUTOFF) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found warm air return frozen over. Cleated ice and installed new air tower and evap fan motor ordered in november W11126274. WP2315539. She has not had a issue since November so did not call back for service to install those parts. Unit op test good
David R.
DRYER MAYTAG MDE6800AYW "Cc of no lights on UI coming on. Drum light is still working and coming on. Unplugged and plugged back in nothing, checked all wires and all wires plugged in. There is a technical bulletin about a new control board back in 2004/2005. Correct power to unit. Both control board and UI are NLA. Unit is was probably manufactured in 1997/98. Checked on serval, parts NLA."
David R.
DISHWASHER KITCHENAID KUDS30FXSS9 Replaced harness wires. Already advised customer cancel button doesn’t light up and sooner or later will need a UI. Quoted for UI. For today all checks good. Op test ok.
Dan H.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Customer complaint that unit is not cooling, fresh food section temperature at 60 degrees , freezer section temperature at 55 degrees , no lights working inside, display flashing pf, cleared , found unit set in Celsius, turned to Fahrenheit, display went blank then flashed of again, power is good, unit needs new control and evaporator fan/thermistor harness; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)"
David R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Replaced both controls and Evap motor with harness. Icemaker already was cycling ice through when I arrived. Tested and Evap started to get frost pattern, made sure everything was where it needed to be. Op test ok."
Gabriel P.
REFRIGERATOR GE CFCP1NIZASS "Temperature on fresh food section 37 and freezer 02 degrees notice customer had food blocking ventilation advise to have it clear so air can circulate better inside also notice of valve chattering when dispensing-water check for water pressure of house it was 80 psi call bj advise me to first replace valve if that doesn’t work order a pressure regulator ordering valve first ; ordrng 1 WR57X10032 (valve,water 84.08), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
REFRIGERATOR JENN-AIR JFC2290REM00 "Cc: frost build up in freezerWhen I arrived the customer had cleared all the frost and had unit food cleaned outChecked units door gasket for gaps did not find any, door is aligned with ff doors correctlyNothing is in fridge at the moment to see if anything could possibly be holding the door from closingAdvised customer that obstructions can cause the door not to close properly and can cause frost build upOp test ok"
Joe O.
DISHWASHER MAYTAG MDB4949SDZ0 Cc: unit will not turn onFound unit to be receiving proper powerFound loose connection from control to uiRe installed connectionRan test cycleOp test ok
Joe O.
WASHER WHIRLPOOL WTW5800BW0 "Cc: loud noise during spin, not going through cyclesFound bearings to be extremely loud in a hand spinFound error codes f7e1 basket speed fault and f7e7 motor unable to reach target speed(unit cannot detect basket speed)Ran auto test basket speed sensor not working ran tachometer test and test 3aNeeds gear case and actuatorCustomer does not want to repair at this time"
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Cc: freezer full of iceCustomer cleared frost from freezerCustomer showed pics Unit was full of frostChecked door gaskets and made sure unit was sealed properlyChecked drain tube as well Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cc noise in freezerFound back wall of freezer covered in frost . Pulled cover, evap iced up, ran defrost test step 6, bimetal open, unit needs defrost thermostat; ordrng 1 W11032800 (motor-evap)"
Joe O.
WASHER WHIRLPOOL MVWB765FW3 Cc: not drainingFound error code f9e1 long drainEntered manual drainWould not drainRan drain pump test found unit needs drain pumpReplaced drain pump ran out test and calibration Op test ok; used 1 W10876600 (PUMP-WATER) from stock
Jason N.
REFRIGERATOR MAYTAG MFX2876DRM02 "Cc ff compartment still too warmVerified ff at 50 degrees. Checked frost pattern on ff evap. Frost pattern very weak. Found evap thermistor on cap tube instead of suction tube. Correct position on suction tube, frost pattern immediately improved. Advised customer to allow up to 24 hrs for temps to return to desired."
Jason N.
WASHER MAYTAG MHW7000XW2 Installed listed door latch and mcu control. Ran auto test. Op test good.
Dan H.
REFRIGERATOR WHIRLPOOL WRT318FZDW "Customer complaint that unit is not cooling, freezer section temperature at 48 degrees , fresh food section temperature at 55 degrees , unit in defrost, no frost pattern on evaporator, ice chunk formed at top, defrost ended, compressor and condenser fan are running, evaporator fan is running, no frost pattern forming, tapped system, found in a 10” vacuum, added r134a, frost pattern improved, unit needs new compressor and evaporator ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor)"
Jason N.
DISHWASHER KITCHENAID KUDS30IXBT8 "Installed console panel. Ran wash test, op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Installed customer supplied water filter and air filter. Op test good.
Dan H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint that 7nit is not cooling, fresh food section and freezer section temperatures at 75 degrees, fans are running, compressor is not running, Applied 120vac to compressor, compressor did not start, unit needs new compressor ; ordrng 1 WPW10507886 (compressor)"
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc unit not making iceRan manual test cycle on ice maker jumping T to H, unit not cycling correctly, never shuts off, never calls for water. bail arm switch does not work. Unit needs ice maker. Customer not repairing at this time, estimate only."
Jason N.
WASHER ELECTROLUX EIFLS55IIW0 "Cc unit not advancing or drainingRan diagnostics, found codes e38 for pressure sensor fault, and ef2 for suds warning. Ran fill and then drain test via diagnostics, everything tested fine. Ran wash cycle, without adding detergent, many suds in drum during agitate cycle.Advised customer to reduce amount of detergent used to 2 tbl spoons."
Jason N.
WASHER WHIRLPOOL WFC7500VW2 "Started dryer for customer, pushed dryer and washer back into place. Op test good!"
Jason N.
DRYER MAYTAG MEDB765FW0 "Cc unit not starting cycleCustomer showed popRan auto test and calibration. Op test good.Customer said he can’t get it start many times, had customer show me. He was pressing the panel like it was a button. Explained how capacitive touch panel works. Op test good."
Corina B.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "CC that there was frost in the ff section and the ice cream is soft. Ff45 fz 12 unit was in a defrost. Silicone the ff and the fz frame. Called t/l Rick had me check the evap partial frost pattern on the evap. Advised me there is a partial Freon leak. Will need to replace the drier. Replaced the drier from t/s. Recovered refrigerant, replaced drier, pulled 28"vac w/ pump, watched, good, charged 3.7oz. r134a, unit cooling, pressures good, op test ok; used 2 WPW10143759 (DRIER) from stock"
Corina B.
REFRIGERATOR ELECTROLUX EI23CS55GS3 CC that there is water dripping from the dispenser and it is not making ice. Found the fill line to the ice maker is frozen. Steamed out the line cycled ice maker. When filling the water with the dispenser the water would still drip. Replaced the John guest fitting from t/s. Optest ok did not charge customer for the John guest fitting. ; used 1 WR02X11330 (5/16 UNION) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 CC that there is food freezing in the ff section. Ff 37 fz 2 The deli shelf is above the crisper drawer. TG advised the shelves have to been inline with each other. Adjusted the shelves. Cust is not happy that there are adjustable shelves and can not put the shelf’s anywhere in the ff section. Gave cust whirlpool customer care number to reach out to them. Called t/l butch the drawers have to be inline with each other. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRT511SZDB00 CC that there is frost in the freezer and ff is not cooling. Found a gap at the bottom of the ff section with the frame and the liner. Took pictures. Ff 65 fz-4 Called t/l Rich. Unit is non repairable. Due to the gap from the frame and liner.
Corina B.
REFRIGERATOR AMANA ABB1924BRW00 CC that the ff is not cooling. Ff 60 fz 2. Found the fz evap covered in frost and ice. Put control on a defrost and steamed out the evap. Replaced the control from t/s. Programmed control. Brought core back for return. No water to unit. Optest ok. ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 CC that the unit is not cooling. Checked the evap no frost pattern. Will need a new evap and compressor. Unit is in an rv. Will need two people to pull unit out of the hole. It’s on and 3 in drop. Fans are running. Customer does not want to repair
Jeff M.
REFRIGERATOR FRIGIDAIRE LGHC2342LP1 Unit had ice in the bottom of the freezer. Removed the ice unit tested good. Called the landlord got the voicemail
Jeff M.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 The washer was placed in the wrong spot. Unit op tested good
Corey L.
DRYER WHIRLPOOL MDG4000BWW "Customer complaint no heat, confirmed, found ignitor open, quoted, ok, replaced with ts, op test good ; used 1 279311 (IGNITOR) from stock"
Dan H.
DISHWASHER KITCHENAID KDFE104DBL2 "Customer complaint that unit is washing dishes, started normal wash cycle, unit filled, wash motor never started, wash motor is recieving 120vac, installed new sump assembly, op test good ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Corey L.
DRYER WHIRLPOOL WED75HEFW0 "Customer complaint clothes are getting ripped but they seem to be doing it when this specific jacket is washed and it has a lot of zippers, could not find any possible obvious locations for things to get stuck and or ripped, the drum felt on one side recedes slightly more than the rest, quoted for drum assembly comes with felt on both sides and fins, W10508188, customer does not want repair at this time, she would like to try without washing that coat; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER WHIRLPOOL MDB8951AWB "Customer complaint dishwasher not working it fills then sits, confirmed wash motor just humming, found wash motor failed, quoted for motor asm and seal, customer does not want repair at this time, left quote; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE GE JGSP28SEN3SS "Customer complaint oven is not working, confirmed bake ignitor not glowing, broil burner lights, found bake ignitor open, quoted to replace, ok, replaced with ts ignitor, op test good; used 1 12400035 (IGNITER 52.99) from stock"
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Installed new control, op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Bottom frame rail got separate I cannot be fix calling tech line also there is a warped spot on cabinet that looks like a bump pushing gasket open and letting warm air inside freezer call bj face time and show him he said same thing spoke to joe we kill machine also took three pictures of bottom frame and bump on freezer,opt test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Recovered refrigerant, replaced compressor and drier, pulled 28"vac w/ pump, watched, good, charged 5.3 oz r134a, unit cooling, pressures good, op test ok"
Arthur V.
DRYER WHIRLPOOL WGD9550WW2 Ran diagnostics and got f70 4 times. According to techsheet f70 is a communication error and that you should replace main machine control. Customer to decide later if repair is wanted
Dan H.
RANGE WHIRLPOOL WFG505M0BB2 "Customer complaint that oven is not heating, igniter is not glowing, igniter is recieving 120vac, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Jason N.
WASHER WHIRLPOOL WTW8500DW0 Installed listed latch. Ran auto test and calibration. Op test good.
Joe O.
WASHER MAYTAG MVWB835DW0 "Cc: not workingFound error code f7e9 locked rotorFound unit leaking from water line connection at water valvePulled unit out found floor warped and burned from rotorFlipped unit up found rotor broke into piecesNeeds stator, rotor, and clutchSM Stated he will call whirlpool to see about coverage on the statorCustomer does not want to repair at this time"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Installed slides, op test good"
Joe O.
MICROWAVE WHIRLPOOL WMH31017FS2 "Installed interlock switchesran testUnit still not functioning properly Called whirlpool tech lineTested 4903 relayTried eliminating high voltage side still not functioning correctlyWhirlpool stated it’s a loose connection or broken wireChecked all connections, connections are goodNeeds wire harness parts showing out of stock office to reschedule; ordrng 1 W11300385 (MAIN WIRE HARNESS)"
Joe O.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed listed partsFound 2 flat shelves bent and brokenNeed 1 flat shelfCustomer to install; ordrng 1 WPW10709163 (shelf-glas)
Corina B.
REFRIGERATOR MAYTAG MFX2676FRZ00 "CC that the fz is not freezing. Ff 45 fz 20. Checked the ff evap good frost pattern. Checked the fz evap frost and ice build up. Steamed the fz evap out. Checked the bi metal and heater, good. Set the control on 8 hr defrost. Checked the fans, good. Optest ok."
Corina B.
REFRIGERATOR KENMORE 106.702349 "CC that the ice maker is not working. Found the ice maker stuck in one position. Replaced the ice maker from t/s. Cust has a saddle valve. Advised cust to replace the saddle valve. ; used 1 4317943 (ICEMAKER 12359), and 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced the valve. Optest ok.
Corina B.
WASHER WHIRLPOOL WTW5800BW0 "CC that there is a noise when it agitates. Checked the cover, good. Ran diag no codes. Started an agitate and a drain and spin no noise. Ran a calibration. Started a normal load with towels. And a deep water wash. Found the cam and the shifter making noises. Replaced the shifter and cams from t/s. Optest ok. ; used 1 W10721967 (PULLEY), and 1 WPW10006355 (ACTUATOR) from stock"
Corina B.
DRYER MAYTAG MEDB765FW0 CC that the lint screen stays on. Owners manual page 5 The Check Lint Screen indicator light will flash as a reminder to clean the lint screen. It will flash until the door is opened or a cycle is started. It will turn off when the dryer is turned off. Optest ok.
Joe O.
RANGE JENN-AIR JDS1750FP0 Installed listed partsRan test bake and broilOp test ok
Joe O.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Cc: not cooling/noiseFound no frost pattern on evapFound uv dye coming from ff evapFound compress making excessive noiseNeeds ff evap, compressor, and drierCustomer does not want to repair at this time"
Jeff M.
STACK W/D WHIRLPOOL LTE5243DT3 "The unit would not spin the lid switch is broken. Maintenance can install ; ordrng 1 WP3355806 (SWITCH), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
RANGE JENN-AIR JGS8860BDP17 Cc: not bakingCustomer already ordered ignitorI checked amperage of current ignitor to testFound unit needed ignitorReplaced ignitor that customer suppliedOp test ok
Joe O.
RANGE WHIRLPOOL WGG745S0FS02 Cc: gas odor when not using unitCustomer had gas turned off when I arrivedTurned gas on did not smell and gasChecked all gas connections are tightLeft gas on the whole time at customers house did not get any gas smellsadvised customer to ensure the knobs on the range are always completely off when not in useadvised customer if he continues to smell gas he can call the gas companyOp test okCustomer did not have popSb web shows 3/11/19
Jeff M.
DRYER WHIRLPOOL WED94HEXW0 Installed new part unit op tested good
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM Installed new part unit op tested good
Arthur V.
REFRIGERATOR MAYTAG MFI2269VEM10 "Found 50 deg in fresh food. 20 in freezer. Ice only on beginning of evap otherwise no frost. Found yellow dye in drain pan And refrigerant line going thru drain pan deteriorated. Talked to RA. Needs compressor,dryer,and suction line Sealed system tech. Extra time. ; ordrng 1 W10160407 (compressor) and 1 W10183709 (tube), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
RANGE WHIRLPOOL WFG505M0BS3 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHT01 Upon my arrival the bin was almost full. The unit tested good could not find an issue
Jeff M.
DRYER AMANA NED4655EW1 The breaker was tripped
Jeff M.
RANGE WHIRLPOOL WFG515S0EW1 Installed new part unit op tested good
Jason N.
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Cc unit interior lights flickering when doors are openConfirmed all led modules blinking when doors are opened. Ordering led modules ; ordrng 1 W11104452 (light) and 1 WPW10515057 (light) and 1 WPW10515058 (light)
Jason N.
DISHWASHER WHIRLPOOL WDF520PADW7 "Cc unit not advancing cyclesRan wash cycle, wash motor did not turn on. Ran diagnostics, found codes for 4-3 for motor not running, and 7-1 for no heat.Checked power out to motor, no power. Checked fuse 600 on control, fuse open, unit needs control ; ordrng 1 W10906426 (cntrl-elec)"
Jeff M.
WASHER WHIRLPOOL MVWB765FW2 Lid would not unlock there was a bottle cap underneath the lid someone forced it closed unit works fine now
Arthur V.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Replaced ice maker op test good Advised customer to give 24-48 hrs for icemaker to start production ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER WHIRLPOOL WTW8900BC0 Complaint of leaking when using warm water. Hot and cold did not leak Tested many times no leaks. Ran diagnostics no errors. Ran service cycle. Passed. Could not duplicate issue. Left leak mitigation mat to help with finding issue
Arthur V.
WASHER AMANA NTW4516FW3 Upon arrival unit in a continuous drain mode. Let unit complete cycle cycled unit on normal cycle op test good Ran diagnostics no errors. Ran a recalibration cycle all good. Ran a service cycle unit passed. Unit working normally now
Jason N.
DRYER SAMSUNG DV350AERXAA04 "Cc unit runs does not heatVerified unit does not heat. Checked power in to unit, good at 242v. Checked thermals. Found heater element open, unit needs element.; ordrng 1 WP35001247 (element8584), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR KENMORE 59675502400 Upon arrival unit temp in freezer was 68 deg. No evap fan but condenser fan motor was running. Could hear unit was in defrost. Unplugged unit and rebooted. All fans came on and unit compressor came on. Let unit cycle Customer does not want repaired.
Dan H.
REFRIGERATOR WHIRLPOOL WRT519SZDW00 "Customer complaint that ice maker is not working, fresh food section temperature at 57 degrees, freezer section temperature at 40 degrees, evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, tapped system found in a 10” vacuum, added r134a , frost pattern improved, unit needs new evaporator and filter drier, customer does not want repair ; ordrng 1 W10836706 (evaporator 233.19) and 1 WPW10143759 (dryer 17.09), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Installed listed partsEverything is sealing nowOp test ok
Jason N.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit leakingCustomer stated it flooded his entire kitchen floor to the next room. Asked customer the regularity of this event, he said it has happened twice, last time he had us out for service and this time.Ran wash cycle, checked for leaks. Found drain line did not have a loop, adjusted drain line and secured with a loop. Possible backflow into unit causing overflow condition. Ran diagnostics, no codes stored. Ran wash cycle for 20 min, several fill and drain sequences. No leaks at this time. Placed water mitigation mat."
Arthur V.
DISHWASHER WHIRLPOOL WDF530PAYB7 "Found drain hose clogged and a piece of glass in pump. Tried new pump no good. Can blow thru hose but water will not pass. There is some kind of plumbing pipe under dishwasher Customer stated install was difficult. Request customer remove and reinstall before and after repair customer agreed. ; ordrng 1 WPW10545278 (drain hose), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE WHIRLPOOL WFG550S0HZ1 Found trim hanging off of door needs outer door glass with trim and nameplate ; ordrng 1 W11249559 (glass-door)
Jason N.
WASHER WHIRLPOOL WTW4880AW1 "Unit not spinning or draining. Found unit stuck in drain mode, drain pump not operating just hummingDrained water from unit, removed drain pump, found small sock stuck in drain pump impeller. Ran auto test and calibration. Op test good."
Arthur V.
WASHER MAYTAG MVWB765FW0 Intermittently water valve failing. Getting. F8e1 error. Needs water valve ; ordrng 1 W11165546 (valve)
Jason N.
REFRIGERATOR GE GFE29HSDGSS "Installed listed evap fan, ran diagnostics step 0047 to test fan op. Fan working, op test good. Advised customer to allow 24-36 hrs for unit to return to desired temps."
Jason N.
DRYER ADMIRAL AGD4475TQ1 "Installed listed pre-I’d timer, op test no good, unit does not heat.Checked for flame, no flame present, checked thermals, found thermal fuse open. Replaced using truck stock, checked venting. Venting clear. Ran op test, flame returned, good heat. Op test good.; used 1 WP3392519 (THERMAL FUSE) from stock"
Dan H.
DRYER MAYTAG DG312 "Customer complaint that drum does not turn, confirmed, found belt broken, unit needs new belt, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 WPY312959 (belt 32.19), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
MICROWAVE GE PEB7226SF2SS "Installed listed cavity fuse, spliced in new wire and connector. Soldered and shrink wrapped connection. Ran heat test on 1 min, op test good."
Dan H.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint that unit is not draining, ran diagnostics found f0e2(over suds condition ) error code, ran drain and spin cycle, unit drains and spins, ran manual test cycle for heavy agitate and high speed spin, unit agitates and spins, unable to duplicate the problem , unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Corina B.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 CC that there is water under the deli drawer. Found the drain hole frozen. Steamed drain hole out. Optest ok.
Brian M.
RANGE WHIRLPOOL KEBS107DWH6 Cc of unit not heating up and fan is loud Found control board reading temps to be at 170 after 30 seconds of hitting bake but no heat is being produced Checked bake element and broil all within range Thermostat was a little out of range Also found cooling fan to be extremely loud Needs control thermostat and cooling fan Micro computer no longer available
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint that unit is not dispensing ice, confirmed, found indent in left fresh food section door causing switch to not be pressed in completely, unit needs new fresh food section door(ss); ordrng 1 W11104477 (dor-fip)"
Dan H.
REFRIGERATOR AMANA TAI18TW "Customer complaint that unit is not cooling , freezer section temperature at 57 degrees , fresh food section temperature at 65 degrees , nothing is running, unit needs new thermostat and fresh food section lights, thermostat is no longer available ; ordrng 2 8009 (light bulb 6.17)s and 1 R0161074 (control,damper )"
Brian M.
DRYER WHIRLPOOL ALE866SAW Cc of no heat Found thermal fuse open Needs thermal fuse ; ordrng 1 WP40113801 (fuse-thrml)
Jason N.
WASHER WHIRLPOOL WFW8540FW1 "Cc unit not starting, and codes f5e2 for door lock error. Installed listed latch. Ran auto test, op test good."
Corey L.
COOK TOP KITCHENAID KGCT366GWH1 "Customer complaint when no one is near stove it was clicking none stop so it was unplugged, plugged unit in, all burners operating as designed, there was a couple arch’s on the ignitors about a second after knob was turned to off, unit needs new spk module; ordrng 1 WPW10110486 (module-spk)"
Dan H.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Customer complaint that unit is leaking, found evaporator drain tube clogged, clear drain tube and ice, op test good"
Paul P.
RANGE WHIRLPOOL WFE540H0AS0 "Tested oven, found open bake element. Office to order bake element.; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Customer complaint of ice build up on freezer section floor, confirmed, found evaporator drain tube clogged, cleared, op test good"
Dan H.
OTR MICROWAVE WHIRLPOOL UMV1160CW6 "Customer complaint that unit keeps tripping breaker, found outlet unit is plugged into has an open ground, advised customer that they need an electrician to correct power supply , left unit unplugged, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Customer complaint that fresh food section door is not sealing, confirmed , use heat and petroleum jelly to adjust door seal and help it stick to cabinet, op test good"
David R.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Found icemaker line frozen. Steamed out and icemaker called for ice. Light bulb customer bought from (RAPCO) for freezer light will not fit into socket. It is the same part number as the one from mar one but the base it too big. Will need to research and see if the socket for the light was updated in anyway. Still waiting for door to arrive and nameplate; ordrng 1 WPW10191429 (socket) and 1 WPW10406725 (bulb-light)
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 "Customer complaint that unit is leaking, found unit leaking from supply hose, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line , unit is operating as designed"
David R.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Replaced door, new door UI had scratch on it but ended up taking cover off old one and using that. Customer showed me frost over Evap cover in FZ and fan is super loud. Checked and found board not sending voltage to heater. Heater good for ohms. Will need control thermistor and fan motor with harness, also needs to be steamed ****customer said they have extended warranty. Before ordering parts review if they do or not.; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10383615 (thermistor) and 1 WPW10464673 (motor-evap) and 1 WPW10487766 (harns-wire)"
Dan H.
WASHER WHIRLPOOL WFW9150WW00 "Customer complaint that unit is leaking, started normal wash cycle, unit filled and began washing, canceled and let drain, no leaks found on unit, found supply valve under sink leaking, advised customer that they need a plumber to repair leak, unit is operating as designed"
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer is not draining, confirmed drain just humming and water is in basket, emptied water from unit to get to drain pump propeller, found a broken zipper lodged between fins, removed, op test good"
David R.
DRYER WHIRLPOOL WGD94HEXW1 Loud scraping. Found idler pulley is cracked on back side. Replaced with dryer repair kit and also cleaned out entire unit of lint. Put everything back and tested. Op test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock
David R.
DRYER MAYTAG MEDC215EW1 "Loud noise coming from drum. Found vent touching drum, moved back, and unit is off balance causing drum to hit and cause noise. Customer wants to level. Op test ok."
David R.
WASHER WHIRLPOOL WTW8040DW0 "Cc F6E3 error code keeps popping up, she unplugged in for a couple mins multiple times and will pop up during wash. Also complaint of water temp and noise grinding sound during spin/agitate . F3E2 inlet water fault, F6E3 communication error. Unplugged and plugged in, put into service mode heard noise in spin/agitate mode. Went on tech sheet preformed test for temp thermistor, resistance not in range. Washplate easy to come off. Ordering control, console, gearcase and nut spaner ****try for last call of the day.; ordrng 1 W10811956 (drum assy) and 1 W10812421 (elec.control board) and 1 W10858298 (console assy.) and 1 W10909670 (nut-spaner)"
Paul P.
OTR MICROWAVE MAYTAG MMV1174DH2 "Tested microwave, 120 v to transformer, capacitor, diode are testing good, found magnetron will need replaced, covered under 10 year Maytag warranty, customer only paying for service call and labor.; ordrng 1 WPW10693025 (magnetron), used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Replaced icemaker, cycled and called for water. Op test ok."
Brian M.
WALL OVEN WHIRLPOOL WOD77EC0HS00 Installed Ui OP TEST OK
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBMS02 Cc of no cool found high side to be around 220 and lowside around 15 Called whirlpool they said I had a restriction and I needed to pull th3 sealed system apart and find the restriction Called ad spoke to BJ he advised me to recover and recharge Recovered refrigerant Ran 28inch vac on for 15 min then 5 min just on low and 5 just on high side Recharged with 5.5oz of 134a Ran test 4 Normal frost pattern showed on both Evaps Advised to let cool for at least 48 hours
Brian M.
WASHER MAYTAG MVWX655DW1 Cc wash cycle taking to long Found error for over suds Ran auto no issues Ran calibration OP TEST OK Advised on soap usage Also advised on replacing cold water shut off looks like it has been leaking
Gabriel P.
REFRIGERATOR GE GSH25JFTEBB "Dispenser motor intermittently working ordering parts needed give customer and estimate also customer wants me to replace her line ordering that customer wants me to keep as estimate only as right now ; ordrng 1 WR17X11170 (housing shield disp. 21.72) and 1 WR17X11267 (funnel ice display 34.42) and 1 WR23X10525 (harness recess disp 16.04 ) and 1 WR23X10783 (switch 51.06 ) and 1 WR55X23210 (combined hmi asm bb 91.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DISHWASHER KITCHENAID KDTE204DSS0 Cc of dishwasher not drying dishes Ran auto test Found error for no heat and owi sensor Ran rest of auto found heater to be working but unit did not finish test cycle would not run the rest of the drain cycle Tested owi found owi to be out of spec Needs control and owi They are going to see if whirlpool will cover parts
Corey L.
WASHER AMANA NTW4516FW2 "Replaced parts listed, op test good"
Corey L.
DISHWASHER GE GDF570SGFCC "Customer complaint dishwasher is not cleaning well still, found drain hose clogged at garbage disposal, advised customer to do a clean cycle with afresh or vinegar once a month to help prevent build up, ran diagnostics no codes found, thermistor ohmed 8.7k at 83 degrees, heater is good, customer using too much liquid soap, gave finish samples, unit is operating as designed"
David R.
REFRIGERATOR MAYTAG M1TXEGMYQ01 Cc of icemaker. Found icemaker not cycling and wasn’t sending out correct voltage. Replaced with one from t/s. Tested. Called for water. Op test ok.; used 1 4317943 (ICEMAKER) from stock
Corey L.
DRYER MAYTAG MEDC465HW0 "Customer complaint dryer not working, after getting unit to power supply unit did not heat, found heater thermostat open; ordrng 1 WP8318268 (thrmst-fix)"
Corey L.
WASHER MAYTAG MVWB765FW3 "Customer complaint there is a clicking noise when it spins at any speed, confirmed clicking sounds like gears, removed rotor and spun by hand, noise still heard, unit needs new gearcase, unable to remove agitator without an corded impact gun, rescheduling to get tooling; ordrng 1 W11134159 (GEARCASE )"
Paul P.
RANGE WHIRLPOOL KEBS109BSS00 "Tested single convection oven, not powering on. Tested circuits, found open thermal fuse. Replaced thermal fuse, and ran bake and convection bake tests, operating properly, no error codes.; used 1 WPW10545255 (FUSE-THRML) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS950SIAM00 "Customer complaint dispenser works sometimes with different tricks on pressing the paddle, confirmed water turns on sporadically as well as dispensing ice, paddle board failed unit needs paddle asm; ordrng 1 WPW10370592 (pad 122.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Found fresh food section frost with lots ice steam everything replace thermister and took pictures of pop,opt test ok ; used 1 WPW10383615 (THERMISTER ) from stock"
Gabriel P.
WASHER WHIRLPOOL WTW8040DW4 "Replace suspension,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Found evaporator frost up with ice also around the freezer door like if there was and air leak going in check all gasket it was good sealing also rebooted computer bi metal test good also force in to a defrost pass element working opt test ok
Gabriel P.
WASHER WHIRLPOOL WTW7000DW1 "Found error code f9e1 Drain Pump System Problem – Long Drain and f0e3 overload and f2e1 UI stuck key use a shot vac to empty all the water out of unit then took pump out and took it apart found screw stuck on pump put back together ran calibration and auto test pass,opt test ok"
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 "Found error code F8E1 – NO FILL, LONG FILLand f7e5 shifter fault did not hear shifter when running auto test check shifter is bad replace from truck stock ran auto opt test ok started working"
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Cust showed pop, sent pic. CC that the unit quit working after a few days. Ff and fz 75*. Checked the compressor 13.64 amps. Locked rotor. Will need a new compressor. Office do not order parts until customer calls ordrng 1 W10507884 (compressor) and 2 WPW10143759 (dryer)s"
Gabriel P.
DRYER WHIRLPOOL WED4815EW1 "Took machine apart to show customer that there is not broken,the noise I’m hearing is normal is not a squeak is the basket when it spin it tumble is hard to explain but i here that on all dryers ,opt test ok"
Gabriel P.
DRYER MAYTAG MEDB835DW4 "Found both thermister on the blower housing open replace both from truck stock also check voltage on outlet 240 going in to machine wants replace thermistor it was still not turning on try to go on diagnostics and it would let me no lights came on ordering control I believe is not sending voltage ; ordrng 1 W11133021 (CONTROL ), used 1 WP3392519 (THERMAL FUSE), and 1 WP8577274 (THERMISTER ) from stock"
Corey L.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Customer complaint dishwasher fills but then doesn’t make the whoosh sound and won’t clean, confirmed, motor failed, unit needs sump asm; ordrng 1 W11025157 (pump&motor)"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer complaint cooling loss in ff and ice in ff again, confirmed, found ff evap frozen solid and all three drawers frozen to cover and shelves, cleared ice completely, thermistor was loose, optimized thermistor and added two zip ties, advised customer to allow 24-48 hrs for temps to settle"
Arthur V.
COOK TOP FRIGIDAIRE GLGC30S9ESA Replaced pressure regulator. Op test good. Lite from the start. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
RANGE WHIRLPOOL RBS275PDQ17 CC that the power went out and the oven never came back on. Found the terminal block is burnt. Checked the power to the control 240 volts. Will need a new control the power surge and ui. The ui is no longer available. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Paul P.
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 "Found refrigerator door needed sealed better. Applied petroleum jelly around door seal, made sure doors were level. Now operating properly."
Paul P.
REFRIGERATOR FRIGIDAIRE FGHC2331PFCA "Ran diagnostic tests on refrigerator. Temperatures reading properly in fresh food and freezer sections, thermistors reading proper range. Compressor had excessive vibration. Found locking pin out on back of compressor mount, set back in place, compressor running properly. Refrigerator operating properly now."
Paul P.
RANGE WHIRLPOOL WFE515S0EW0 Installed center glass in oven door.
Joe O.
WASHER MAYTAG MVWX655DW1 "Cc: not running through cycles stops at rinseFound error codes f7e5 shifter fault, f5e3 lid lock fault, f7e6 motor fault, and f7e1 basket speed faultRan auto test and calibrationFollowed steps for test 3, 3a, and 3bTest 3 states nothing is wrong with control, capacitor, or motorFollowed steps for test 8Found everything to be functioning correctly in testsRan normal cycleRan drain and spin Op test ok"
Arthur V.
WASHER GE GTW460ASJ0WW Called techline found unit needs a software update. Could not duplicate noise issue please order software update ; ordrng 1 WH98R23015001 (module tl27 update 5)
Arthur V.
REFRIGERATOR KITCHENAID KBFN402EPA01 "Found water valve faulty. Cycled. Ice maker. No fill. Checked valve. Selonoid open needs water valve Reschedule at customer request. They are on vacation until the 13th of june ; ordrng 1 EDR3RXD1 (water filter) and 1 W11225845 (valve-inlt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Found fresh food evap frozen over. Needs evap motor with harness. Customer to defrost unit before arrival ; ordrng 1 W11033168 (harns-wire), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
LAUNDRY CENTER WHIRLPOOL WFC7500VW2 Cc: not startingRan diagnosticsNo failures or error codesRan normal cycleUnit fills and washesStarted a drain and spinUnit drains and spinsAttempted to show customer the unit is functioningUnit will not start another cycleUnit not communicatingNeeds control board; ordrng 1 WPW10192966 (cntrl-elec)
Jason N.
WASHER MAYTAG MHW7000XW2 "Cc unit codes and stop workingRan diagnostics, found codes f6e1 for mcu ccu communication error.Ran auto test, would not advance past door lock. Canceled test, unit would not unlock. Unit needs door lock assembly; ordrng 1 WP8183270 (latch)"
Jason N.
REFRIGERATOR GE CFSP5RKBCSS "Cc unit not cooling in ff sectionConfirmed unit temps 56 degrees in ff, -5 degrees in freezer. Confirmed evap fan operational. Checked damper operation, damper door closed. Unplugged unit, plugged back in, watched for damper to open, did not open. Unit needs damper assembly.; ordrng 1 WR17X12456 (refrigerator air tow155.16), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
MICROWAVE WHIRLPOOL WMH32519HZ2 Cc unit display not workingCustomer sending pop to service@fredsappliance.comConfirmed display characters not displaying correctly. Unit needs display ; ordrng 1 W11333816 (DISPLAY) and 1 W11342846 (CONTROL)
David R.
RANGE WHIRLPOOL WEE730H0DS0 "Cc bake cycle not working. Found bake element burned at the end and the connection to it is burned as well (refer to pictures). Will need bake element and harness*** customer paid svc, do not order parts. Customer contacting whirlpool; ordrng 1 W10580293 (harns-wire 112.46) and 1 W10779716 (elmnt-bake 58.57), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE JENN-AIR JDS1450DS0 "Customer complaint codes still appearing, confirmed only cooktops selection works, the console W10911397 does not have the keyboard cpu, only the glass touch part with bracket, parts look up shows only main control, display board or console but none of which has the keyboard, spoke with bj sending to office for research on the correct part to order; saved tckt"
Brian M.
RANGE WHIRLPOOL JDS9860AAP "Cc of unit started a fire Inspected all wires no damage Found terminal damaged and burner igniter pushed into burner cap Customer had gas shut off and Customer wants to replace all igniters and terminals Customer to have gas fixed before we return Customer also wants door gasket replaced ; ordrng 2 74004053 (sub 7432p073-60...2778)s and 1 WP74005890 (terminal b5110) and 1 WPW10162384 (gaskt-door5818), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Found relay faulty. Needs replaced. Replaced with truck stock. Op test good ; used 1 8201786 (STARTER) from stock
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 "Ran diagnostics no errors. Checked out inner basket,bellows, no signs of any oil or oily residue. Found some detergent customer is using is HE and she also has some tide that is not HE. While diagnosing i did not find excessive sudsing or foaming I could not duplicate issue. No samples of clothing damaged were available to see. Unit op test good"
Arthur V.
DISHWASHER MAYTAG MDB4949SDZ0 Found unit working properly Ran diagnostics no errors. Ran a service cycle passed with no errors. Advised customer to use a commercial cleaner for her dishwasher —and to run water at sink before starting to get the hottest water possible for wash. Could not duplicate issue. Unit working as designed.
Gabriel P.
REFRIGERATOR GE PFS22SISBSS "Complete Freon lost ,blowing warm air will need compressor evap is discontinued customer will not fix don’t order parts ; ordrng 1 WR85X10057 (evaporator asm DISCONTINUING ) and 1 WR87X20798 (aasm hi side 431.15), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR FRIGIDAIRE GLRT183TDQB "When arrive customer said he crank temp on fresh food section to coldest and it started cooling on fresh food section check temp it was 34 and 37 degrees freezer was 10 degrees took back panel off on freezer notice the top of evaporator did not have any frost fan is working correctly call senior tech bj ask me to unplug fan and wait 5 minutes if the evaporator does not have frost completely only on the bottom there is a leak some where to order in evaporator wait five minutes no frost on top explaining customer and give him and estimate customer will not fix do not order parts ; ordrng 1 5303918274 (evaporator kit 328.15), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER WHIRLPOOL WTW5000DW2 Upon arrival Found unit in a continuous drain mode. Customer stated he had unit in presoak and when he went to add clothes it started draining . Unit timed out and went into drain. Ran diagnostics no errors. Ran service cycle unit passed. Unit working now. Op test good