Service History 162

Near Mentor, OH 44060
Joe O
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG320M0BS3 Installed oven bottom. Ran test bake. Found unit still popping. Advised customer because the oven bottom is new it will have to wear itself in. Unit is not popping as aggressive as the old oven bottom. Advised customer to allow some time for bottom to settle.
Near Ashtabula, OH 44004
Jeff M
Job Details: 02/24/2021
WASHER MAYTAG LAT9304AAE The timer is not supplying power to the cold water valve needs a new timer; ordrng 1 WP22001255 (Timer) and 1 Ship
Near Mentor, OH 44060
Joe O
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW2 "Cc: noiseCustomer showed videos, unit sounded like it was out of balance(he stated the unit was empty in the video). Ran auto test. Tested suspension. Ran drain and spin. Ran manual spin and agitate. Ran calibration. Checked gear case, cam and pulleys. Could not duplicate issue. Unit functioning as designed. Op test ok."
Near Mentor, OH 44060
Joe O
Job Details: 02/24/2021
DRYER AMANA NED5800HW0 Cc: error codesFound error code f3e3(open or shorted inlet thermistor). Found thermistor plug disconnected from control. Reconnected thermistor plug. Ran test cycle. Op test ok
Near Ashtabula, OH 44004
Jeff M
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 The unit has no Freon in the machine theres no heat transfer needs a compressor and evaporator I called the owner of the home she says that she submitted paperwork for this machine to be under warranty. ; ordrng 1 W10836706 (Evap) and 1 Ship and 1 WPW10507886 (Compressor)
Near Painesville, OH 44077
Joe O
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW7500GC0 "Cc: not workingCustomer stated there was a f7e0 error. Customer cleared error codes prior to us coming out. Ui not allowing selections. Found outlet is correct. Entered manual diagnostics, found lid will not lock. Ran test 8 for lid lock. Per tech sheet stated to replace lid lock, and if it does not fix it replace control. Needs lid lockCustomer does not want to repair at this time; used 1 W10810403 (LID LATCH) from stock"
Near Cleveland, OH 44144
Corina B
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL DU1055XTSS2 Replaced sensor and control. Brought core back for return. Started no leak. Optest ok
Near Madison, OH 44057
Joe O
Job Details: 02/24/2021
WASHER FRIGIDAIRE FAFS4073NW0 "Cc: leaking, not drainingRan quick cycle, ran drain and spin. Ran quick cycle. Ran multiple test cycles. Could not duplicate issue. Unit functioning as designed. Op test ok"
Near Chagrin Falls, OH 44023
Dan H
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint that unit is not making ice, found ice maker fill cup frozen over, unit needs new valve; ordrng 1 W11043013 (Valve)"
Near South Euclid, OH 44121
Jason N
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc unit not making iceCustomer stated it doesnt make ice all the time, she stated she doesnt hear the water coming in to the ice maker at times. Pulled ice container, ice container full of ice. Advised her that ice maker will not making additional ice if container if full and may not cycle again until ice is used. Ran manual harvest test on ice maker, indexed properly and filled mold with water. Op test good."
Near Aurora, OH 44202
Dan H
Job Details: 02/24/2021
RANGE KITCHENAID KGRT607HBS6 "Customer complaint that oven is not working properly unit keeps flashing error code, unit displaying f2e3(keypad spill) error when tech arrived, unit needs new user interface per tech sheet, part is no longer available ; ordrng 1 9754341CB (Ui)"
Near Cleveland, OH 44109
Corina B
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 Cc that unit would not go past a cycle. Found drain hose on ground. Advised customer that drain hose needs to be at least 39 inches above ground. Ran error codes. Unbalanced load and long fill no fill. Tested hot and cold water. Op test okay.
Near Mantua, OH 44255
Dan H
Job Details: 02/24/2021
WASH/DRY STACK GE GUD27ESSJ0WW "Customer complaint that washer is not working, confirmed, nothing is working , control is receiving 120vac , unit needs new control , customer does not want repair at this time ; ordrng 1 WH49X25738 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
Near Painesville, OH 44077
Jeff M
Job Details: 02/24/2021
STACK W/D WHIRLPOOL WET4024HW0 I install the new parts still does not work I called Tech Line they said that once it locks it goes through a check and its possible that something else is causing the control board to fail. So Im gonna order the rest of the parts; ordrng 1 W11189163 (Motor) and 1 W11189137 (Control) and 1 W11187717 (Actuator) and 1 W10906604 (Pump)
Near Mentor, OH 44060
Dan H
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Customer complaint that lights are flashing, found water in drip pan causing float to disable unit, emptied drip pan, ran test cycle, no leaks found, started normal wash cycle, no leaks found, unable to duplicate the problem"
Near Mentor, OH 44060
Joe O
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5100HW0 Cc: high pitch squealFound error code f7e7(motor unable to reach target rpm). Ran diagnostics test cycle. Found during spin unit has a really high pitched squeal during acceleration. Found belt stretched and slipping on motor pulley and cam. Needs belt; ordrng 1 W11239857 (belt)
Near Cleveland, OH 44144
Marie V
Job Details: 02/24/2021
WASHER WHIRLPOOL MVWP575GW0 "Replaced parts, calibrated unit. And started a load. Op test okNo core for return"
Near Brooklyn, OH 44144
Marie V
Job Details: 02/24/2021
DRYER WHIRLPOOL WED5100HW0 "Took pop. Cc that the unit seems like is. Not heating. Check for power from L1 to N 120v From L2 to N 120 from L1 to L2 240. Check air flow outside, is good. Unit started heating. Advice cust that depending on the load size running the unit on normal if the cloth arent touching the sensors unit will shut down thinking that everything is dry. Advice that if is just a few things run time dry. Op test ok"
Near Cleveland, OH 44113
Jason N
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KDFE104HPS1 Cc unit front panel needs replaced due to damage. Replaced front panel using customer supplied pre Id part. Customer satisfied with appearance. Op test good. ; O-emld tckt
Near Mentor, OH 44060
Jeff M
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW4955HW Installed the new part op tested good. ; used 1 W1071967 (Cam) from stock
Near Independence, OH 44131
David R
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KSCS25INSS00 "New part is damaged, took pics. Reordering. ; ordrng 1 W10247725 (Valve)"
Near Parma, OH 44134
David R
Job Details: 02/24/2021
WASHER MAYTAG MVWB765FW3 Removed clothes from under agitator. Tested good. Op test ok"
Near Madison, OH 44057
Joe O
Job Details: 02/24/2021
WASHER MAYTAG MVWX655DW "Cc: not filling, not workingFound error codes f8e1(long fill no fill). Ran manual fill. Found hot water was shut off to unit. Turned on hot water. Ran auto test and calibration. Found belt slipping on motor. Needs beltBelt out of stock. Office to reschedule; ordrng 1 W11239857 (belt)"
Near Independence, OH 44131
David R
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced kit. Tested. Good. Op test ok
Near Aurora, OH 44202
Dan H
Job Details: 02/24/2021
RANGE MAYTAG MER8700DH1 "Customer complaint that oven is not heating properly and smells like rubber, element looks good, oven temperature sensor is good, started bake for 350 degrees, burning smell is something burning on oven floor, temperature after preheat at 360 degrees, unable to duplicate the problem, unit is operating as designed"
Near Aurora, OH 44202
Dan H
Job Details: 02/24/2021
WASHER WHIRLPOOL MVWB835DW3 "Customer complaint of loud noise, confirmed, bearings in gearcase are worn, unit needs new gearcase, customer does not want repair at this time ; ordrng 1 W11455453 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
Near Aurora, OH 44202
Dan H
Job Details: 02/24/2021
RANGE WHIRLPOOL KSIB900ESS2 "Customer complaint that oven light will not shut off, confirmed, found wire from socket shorted to cabinet, socket is burned, unit needs new socket; ordrng 1 W11281687 (Socket)"
Near Valley View, OH 44125
David R
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL MDB9959SKZ0 Cc not draining. Found broken blades on pump. Had one on truck. Replaced. Tested. Good. Op test ok
Near Aurora, OH 44202
Dan H
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL MFI2569YEM0 "Customer complaint that unit is not cooling, confirmed, nothing is running, display is out and ice door is clicking, unit needs new control; ordrng 1 WPW10312695 (Cntrl)"
Near Rocky River, OH 44116
Gabriel P
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID P Light bulb was reinstalled functioning on unit working as should..
Near Avon, OH 44011
Gabriel P
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KUDI02CRBS1 "Clean chopper it was not clog but it was dirty,opt test ok"
Near Geneva, OH 44041
Joe O
Job Details: 02/24/2021
WASHER MAYTAG MVWC415EW1 "Cc: not workingFound unit attempting to drain the water. Drain pump receiving proper power, just buzzing. Needs drain pump; ordrng 1 WPW10661045 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
Near North Royalton, OH 44133
David R
Job Details: 02/24/2021
WASHER MAYTAG MVWB835DW3 Replaced lid. Tested. Good. Op test ok
Near Parma Heights, OH 44130
Marie V
Job Details: 02/24/2021
WASHER MAYTAG W10843663 "Cc that the unit is only putting hot water. Ran diag no error codes, found cold and hot hoses reverse, corrected issue. Started a normal cycle op test ok ; schdld next appmnt for 3/3 WED !"
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Cc icemaker not making ice. Ice maker was replaced did a diagnostics test on unit for harvesting and water fill test working as designed did not need to replace water valve. Opt test ok.
Near North Olmsted, OH 44070
Marie V
Job Details: 02/24/2021
DRYER MAYTAG MEDC215EW1 "Cc that the unit makes loud noises. Found belt stating to break , pulley and rollers seized. Replaced from T/S. Op test ok; used 1 Wp691366 (Pulley), 1 341241 (Belt), and 2 WPW10314173 (Support roller) from stock"
Near Mentor, OH 44060
Jeff M
Job Details: 02/24/2021
DRYER WHIRLPOOL WED99HED The unit is not spinning. The belt is good. The unit has a F434 and an F4f1 indicating a incorrect line voltage. I checked the power coming to the unit tested good the relay switch on the main control board is functioning correctly. The motor is receiving 120 V of power but not rotating with the unit unplugged I spun the drum by hand the centrifugal switch to not engage with the machine on and running a Spondin drum drum did not takeoff. There is a bad centrifugal switch or open windings in the motor needs a new motor; ordrng 1 W11209428 (Motor) and 1 Ship
Near Painesville, OH 44077
Jeff M
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM03 I installed the new compressor and it did not work I called Tech Line we went over voltage with the compressor he told me theres no reason why the compressor shouldnt be running right now most likely its also seized order a new compressor; ordrng 1 W10276624 (Compressor), used 2 W10895713 (8.5-8 ring), 1 W10896679 (1.8-6 ring), 2 Tjaf1200 (1/4 tube extension), 2 W10895716 (8.5-6), 1 W10896757 (5-6 ring), and 2 W10895750 (7-5 ring) from stock"
Near Strongsville, OH 44149
David R
Job Details: 02/24/2021
DISHWASHER MAYTAG MDB4949SDZ0 "Cc of burning smell. Opened unit up, could smell a faint burning smell directly from element. Checked other components. No signs of burning or anything charred. Something could of burned onto unit at one pint. Advised customer to try using a dishwasher cleaner first. Then if smell is still present, we can order the element out. Gave customer estimate for part and labor. Op test ok; ordrng 1 W10703867 (Element), used 1 SHIPPING (shipping and handling) from stock"
Near Westlake, OH 44145
Marie V
Job Details: 02/24/2021
REFRIGERATOR GE TBX21N1XPRAA "Cc that the unit is not cooling properly, freezer made ice but ice cream is soft. Took temp, freezer 30* and 52 on fresh food section, unit does not have a good frost pattern. Will need evaporator and filter dryer. Evap is discontinued. Same with thermostat. Cust will buy new fridge. She thinks is over 20 years old. ; ordrng 1 WR85X10005 (Evap) and 1 WR87X10224 (Compressor) and 1 WR86X25269 (Drier), used 1 SHIPPING (shipping and handling) from stock"
Near North Olmsted, OH 44070
Marie V
Job Details: 02/24/2021
WASHER KENMORE 110.477618 "Cc that when he start a load unit will fill and then stop and drain all the water out and give him the error code of f35. Replaced pressure sensor. Op test n good. Check pressure hose and drain hose they were good. Unit will need main control , not longer available. ; ordrng 1 W10210552 (Control)"
Near Parma Heights, OH 44130
Marie V
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced parts. Op test ok
Near Westlake, OH 44145
Marie V
Job Details: 02/23/2021
WASHER MAYTAG MVW6230HW0 "Cc that the unit does not wash the clothes just stays there, that sometimes the unit will show clean washer, and that it will say that the water is too hot. Ran diag found error code of F0E0 - F8E1 long fill F0E7 load detected when running clean washer cycle. Found drain hose on the floor. Explain cust that the water on unit will siphon out if drain fhose on the floor so unit will not continue with the cycle. Ran a auto test, pass. Check cold and hot hoses. They were good, ran calibration. Op test ok"
Near Eastlake, OH 44095
Jeff M
Job Details: 02/23/2021
DRYER GE GTD42GASJ2WW The vent was plugged
Near Bay Village, OH 44140
Marie V
Job Details: 02/23/2021
DRYER HOT POINT HTDX "Cc that noisy and takes too long to dry. Found dryer sheet on blower housing and lots of lint on blower housing. Cleared all out, ran unit op test ok dryer sheet was preventing the unit from having a good air flow."
Near Shaker Heights, OH 44122
Jason N
Job Details: 02/23/2021
COMPACTOR KITCHENAID KTTS505ESS0 "Installed directional switch. Op test not good, also found momentary petal switch out of adjustment. Adjusted. Reran op test. Unit now cycling up and down properly, stopping in home up position."
Near Madison, OH 44057
Jeff M
Job Details: 02/23/2021
WASHER FRIGIDAIRE CRWS1879AS0 Water valve stuck in the open position ; ordrng 1 134190200 (Valve) and 1 Ship
Near Ashtabula, OH 44004
Joe O
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW8500DC6 "Cc: screeching during agitationFound error codes f3e2(inlet water temp fault) f0e4(spin limited by water temp). Ran auto test. No abnormal noises during auto test. Found toys and other items under unit in contact with motor. Removed items. Water temp thermistor out of range. Needs water valve. Water valve shows out of stock, office to reschedule; ordrng 1 W11165546 (valve)"
Near Willoughby, OH 44094
Jeff M
Job Details: 02/23/2021
DRYER WHIRLPOOL WED4900XW0 The idler pulley and roller failed installed the new part op tested good. ; ordrng 1 4392065 (Kit)
Near Painesville, OH 44077
Dan H
Job Details: 02/23/2021
MICROWAVE GE JVM3160DFBB "Installed control and fuse, op test no good , unit needs new fuse and switches; ordrng 1 WB06X10610 (Switch mount) and 1 WB03X10348 (Lever) and 1 WB24X10204 (Switch) and 1 WB24X10205 (Switch) and 1 WB24X10146 (Switch) and 1 WB27X11138 (Fuse)"
Near Chagrin Falls, OH 44022
Dan H
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Installed new auger motor, op test good"
Near Gates Mills, OH 44040
Corina B
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM00 CC that the freezer is not cooling Fz 55* ff 55*. Checked the evap and compressor there is a leak on the connections to the compressor. Will need a new compressor. Special project S71233 the right hand rail is broken. Will need a compressor. Office call whirlpool to see if its covered since the compressor was replaced ; ordrng 1 W10276644 (Compressor)
Near Willoughby, OH 44094
Jeff M
Job Details: 02/23/2021
DRYER MAYTAG MEDC465HW I hooked the unit up to power. The unit produced heat unit tested good
Near Beachwood, OH 44122
Dan H
Job Details: 02/23/2021
REFRIGERATOR KITCHENAID KRFC704FPS00 "Installed new control, advised customer to monitor"
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRF989SDAE02U Ran icemaker error and Found error code E2 motor lost home position also user interface numbers are fading ordering ; ordrng 1 WPW10764668 (Icemaker) and 1 W10861900 (User interface)
Near Avon Lake, OH 44012
Marie V
Job Details: 02/23/2021
DRYER MAYTAG MDE5500AYQ "Cc that the unit squeaks. Found idler pulley Ceased . Will need to be replaced ; ordrng 1 WP6-3700340 (Pulley) and 1 WP6-3705180 (Pulley arm), used 1 SHIPPING (shipping and handling) from stock"
Near Lakewood, OH 44107
Marie V
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW7300DW2 Cc that the unit started making a squeaking noise when starting and then when agitates. When spin basket by hand you can hear the gearcase that sounds bad. Replaced from T/S. Ran unit op test ok ; used 1 W11455453 (Gearcase) from stock
Near Parma, OH 44129
Marie V
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Cc that the door fells like inst right and they cannot be clean good with product. They have use stainless steel spray and brightener . Door does fells ruff, try to clean out but did not work. Took pics. ; O-emld tckt"
Near Painesville, OH 44077
Dan H
Job Details: 02/23/2021
RANGE WHIRLPOOL KSIB900ESS "Installed new drawer face, bottom, and slides, op test good"
Near Parma, OH 44130
Marie V
Job Details: 02/23/2021
DRYER WHIRLPOOL WTW5550XW2 "Cc that the unit is squeaking a lot. Confirmed. Unit will need pulley and belt. Replaced dryer Kit from T/S. Ran unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
Near Mentor, OH 44060
Jeff M
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW02 Installed the new part op tested good.
Near Columbia Station, OH 44028
Gabriel P
Job Details: 02/23/2021
WALL OVEN WHIRLPOOL WOC54EC0AS00 "Cc that unit will take ours to preheat but never reach temperature,check temp limiter is good .also check both broil and bake element for continuity good also check voltage to bake 243 check voltage to broil 0 found relay on control not closing by senior tech bj ; ordrng 1 WPW10632435 (Mrc control), used 1 SHIPPING (shipping and handling) from stock"
Near Beachwood, OH 44122
Corina B
Job Details: 02/23/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 "CC that there was a beeping noise, unit was plugged in at 7 am. Ran diag step 39, 78 watts with compressor running. Will need a compressor and evaporator. ; ordrng 1 W11291123 (Evaporator) and 1 W11393142 (Compressor)"
Near Shaker Heights, OH 44122
Jason N
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Cc unit door not level againActual complaint was bottom kick plate came in clipped from left side. Clip is missing. Used screw to attach kick plate. Op test good.
Near Willoughby, OH 44094
Joe O
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc: not washing, not drainingFound error codes f6e4(float switch open) f4e3(motor not running) f7e1(no heat) f8e2(drain motor electrical problem). Found unit will not drain. Found drain pump extremely loud, just buzzing. Found sump receiving proper power reconnected sump. Sump started running. Needs drain pump. Replaced drain pump. Ran test cycle. unit is heating. Op test ok; used 1 W10876537 (PUMP-DRAIN) from stock"
Near Cleveland, OH 44105
Corina B
Job Details: 02/23/2021
WASHER WHIRLPOOL MVWX655DW1 "CC that the lid is lock. Ran diag F5e1 Lid switch fault F5E2 LID LOCK FAULT, F5E3 LID UNLOCK FAULT. Checked the lid out of range. Will need a new lock. ; used 1 W11307244 (Lock) from stock"
Near Mayfield Heights, OH 44124
Corina B
Job Details: 02/23/2021
WASHER WHIRLPOOL MVW6230HW0 "Replaced the motor, shifter, cam and belt. Ran a calibration. Started a spin cycle. Optest ok."
Near Aurora, OH 44202
Dan H
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL DU1055XTSQ3 "Customer complaint that unit stopped working, sump taken apart by previous company, started normal wash cycle, unit filled wash motor never started, wash motor is receiving 120vac, lower spray arm mount is broken unit needs new sump assembly and spray arm mount; ordrng 1 WPW10780877 (Sump) and 1 WP8268342 (Mount)"
Near Chagrin Falls, OH 44023
Dan H
Job Details: 02/23/2021
DRYER WHIRLPOOL WGD6120HW0 "Customer complaint that unit is not starting, confirmed, no buttons on user interface working, power to control, unit needs new control and user interface ; ordrng 1 W11419058 (Ui) and 1 W11413571 (Cntrl)"
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 02/23/2021
REFRIGERATOR KITCHENAID KRSF705HBS01 Found cabinet dent where shelf seat at and it wouldnt align shelf correctly call whirlpool tech line spoke to jk did a video chat and he said they will review and will contact customer in 5 business days
Near Kent, OH 44240
Dan H
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Installed new mullion and drawer, op test good"
Near Streetsboro, OH 44241
Dan H
Job Details: 02/23/2021
WASHER MAYTAG MVWB835DW4 "Installed gearcase, slider, and washplate, op test good"
Near Shaker Heights, OH 44122
Corina B
Job Details: 02/23/2021
DISHWASHER WHIRLPOOL WDF560SAFM2 Replaced the door. Optest ok
Near Euclid, OH 44123
Joe O
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW4855HW1 Customer did not receive belt. Re ordering beltBelt shows out of stock office to reschedule; ordrng 1 W11239857 (belt)
Near Maple Heights, OH 44137
Joe O
Job Details: 02/23/2021
WASHER MAYTAG MVWX655DW1 "Cc: making noise, not agitatingRan auto test. Unit is not shifting. Needs actuator. Customer had a parts only concession for previous repair. Spoke with BJ, he stated to replace it and he will contact whirlpool. Replaced actuator. Ran auto test and calibration. Op test ok; used 1 W10913953 (ACTUATOR) from stock"
Near Cleveland, OH 44128
Jason N
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Cc unit still not making iceRan manual ice maker harvest test, no water coming in to ice maker. Found water dispense very slow. Checked water pressure into unit. Low pressure from piercing valve in basement. Advised customer to contact plumber to have valve replaced. Checked inlet valve, found ice maker side coil shorted. Unit needs inlet water valve. Replaced using truck stock. Ran ice maker test, water coming into ice maker now, although very slow. Op test good. ; used 1 WPW10179146 (Inlet valve) from stock"
Near Mentor, OH 44060
Joe O
Job Details: 02/23/2021
REFRIGERATOR GE GTS22QBPARWW "Cc: not cooling in ff section(same issue as prior)Found evaporator completely frosted over. Unit not defrosting. Found heating circuit open. Checked heater, heater checks good. Needs defrost bi metal. Customer had repair done just under 3 months ago. ; ordrng 1 WR50X10071 (thermostat defrost) and 1 WR50X10068 (thermostat defrost), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Near Bedford Heights, OH 44146
Jason N
Job Details: 02/23/2021
DRYER WHIRLPOOL MEDX655DW1 "Installed timer. Ran dryer op test. Timer motor function good, timer counting down normally. Op test good."
Near Shaker Heights, OH 44122
Jason N
Job Details: 02/23/2021
RANGE KENMORE 790.9270301 "Cc unit burner not workingCustomer service stated RF burner hasnt working in a few years. Checked burner element operation, outer element working, inner coils not working. Found inner coils open. Unit needs RF element. Estimate only at this time, customer will think about it. ; ordrng 1 316282101 (Element dual)"
Near Chesterland, OH 44026
Jeff M
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Installed the new part op tested good.
Near Parma, OH 44134
Gabriel P
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRT519ZDB06 Cc that the refrigerator sounds like it was making ice but it does not have a ice maker. Explained to customer that refrigerator will make unusual noises specially when in defrost and when the refrigerator is flowing all the refrigerant through the lines. Also showed the customer on the owners manual all the different noises the refrigerator will make from manufacturer.AT
Near Solon, OH 44139
Jason N
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Cc unit will not dispense ice or waterConfirmed water or ice will not dispense. Checked door switches for contact to door. LH door liner warped excessively, causing non contact with door switch. Ordering LH door. Advised customer 6-8weeks for delivery and to call office when door arrive to reschedule. ; saved tckt"
Near Garfield Heights, OH 44125
Joe O
Job Details: 02/23/2021
WASHER ROPER RTW4516FW2 Cc: not cyclingFound drain mounted too low. Advised customer of drain height. Found error f8e1(long fill no fill). Ran auto test and calibration. Neds stand pipe. Unit functioning as designed. Op test ok
Near Painesville, OH 44077
Jeff M
Job Details: 02/23/2021
REFRIGERATOR MAYTAG MSS26C6MFZ00 Installed the new part op tested good.
Near Cleveland, OH 44104
Jason N
Job Details: 02/23/2021
DRYER AMANA NED4655EW1 "Cc unit not startingChecked power to unit, good at 242, 123-121 from L1, L2 to N. Checked all, thermals, found hi limit cutoff and thermal fuse both open. Replaced using truck stock. Ran dryer op test, test good. Could not check airflow from unit as this is in a building complex. Advised customer to contact building owners to have venting inspected.; used 1 279816 (Thermostat hi limit), and 1 WP3392519 (THERMAL FUSE) from stock"
Near Chagrin Falls, OH 44022
Joe O
Job Details: 02/23/2021
WALL OVEN COMBO KITCHENAID KOCE500ESS11 Cc: buzzing noiseFound a very slight humming from behind ui. Pulled ui. Buzzing sounds like its coming from the inverter board. Needs inverterInverter shows out of stock. Office to reschedule; ordrng 1 W11325604 (Inverter)
Near Deerfield, OH 44411
Dan H
Job Details: 02/23/2021
WASHER WHIRLPOOL WTW7000DW4 "Customer complaint of f6e3 error code, ran diagnostics found f2e1(stuck key) and f6e3(communication error) error codes, unit needs new control and user interface ; ordrng 1 W11106748 (Ui) and 1 W11106748 (Cntrl)"
Near Lakewood, OH 44107
Gabriel P
Job Details: 02/23/2021
RANGE WHIRLPOOL WFE320M0JS0 Cc F9E0 was found on unit misfired range or house wiring. Verified the wiring on range and was good but on the outlet we found that L1 to neutral it was reading 248v which its suppose to read 120v so found that the outlet is misfired. Will need a electrician to fix issue. AT
Near Brecksville, OH 44141
Corina B
Job Details: 02/23/2021
RANGE KITCHENAID KFGD500EBS00 "CC that the bottom oven does not keep temp. Heated oven to 350*. Took temp 15 minutes after the buzzer. At 350*. Replaced the knob. The knob next to it the paint is coming off, also. Cust can install part; ordrng 1 W11030413 (Knob)"
Near Brooklyn, OH 44144
Marie V
Job Details: 02/23/2021
WASHER MAYTAG MVWB865GW0 Cc that the unit is not washing properly and that she put a load of clothes and it stay in the same spot. Ran diag found error code of f0e3 over load f7e5 shifter failure F2E1 UI stuck button. Ran auto test everything was good . Started a load of clothes. Explain cust how the unit works and how to operate properly. Ok test ok
Near Brecksville, OH 44141
Corina B
Job Details: 02/23/2021
REFRIGERATOR KITCHENAID KBSD602ESS01 "CC that the lights are not working. Found the freezer lights are dim. Used a white led inside lights came back on. Will need the correct color led. ; ordrng 1 W11462342 (Light), used 1 SHIPPING (shipping and handling) from stock"
Near Broadview Heights, OH 44147
Corina B
Job Details: 02/23/2021
RANGE KITCHENAID KSGB900ESS4 "The parts came in damaged. Took pictures. The door is damaged. And the burner is bubbling. Will need a cooktop, burner, door and panels. ; ordrng 1 W11445310 (Cooktop) and 1 W10913685 (Panel) and 1 W10577782 (Panel) and 1 W11367105 (Burner) and 1 WPW10634271 (Glass)"
Near Cleveland, OH 44110
Jason N
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Installed LH door slide. Freezer door operation good. Op test good.
Near Highland Heights, OH 44143
Jason N
Job Details: 02/23/2021
DISHWASHER KITCHENAID KUDE40FXPA4 Installed detergent dispenser. Op test good.
Near Avon Lake, OH 44012
Gabriel P
Job Details: 02/23/2021
WASHER MAYTAG MFW9600SQ0 "Check winding on motor confirm is good the motor control was clicking and relay is stuck open not sending voltage to motor gave estimate customer will not repair ; ordrng 1 W10756692 (Control), used 1 SHIPPING (shipping and handling) from stock"
Near Brooklyn, OH 44144
Corina B
Job Details: 02/23/2021
WASHER MAYTAG MVWC465HW2 CC that the unit is not finishing cycles. Found the hot and cold lines are reversed. The shut off knob is broken. Will need a plumber to fix the shut off. Turned water off at the main. Replaced the water valve. Optest ok; used 1 W11210459 (VALVE) from stock
Near Geneva, OH 44041
Jeff M
Job Details: 02/23/2021
REFRIGERATOR WHIRLPOOL WRS555SIHW01 I called Tech Line because the customer still having an issue with the ice dropping out of the dispenser door shoot. Tech Line recommended to replace the door. Explain to the customer will be between four and six weeks. I told him to look at the door over once it arrives and I also told him we do not take the old part with us; ordrng 1 LW11026426 (Door)
Near Painesville, OH 44077
Joe O
Job Details: 02/23/2021
RANGE GE JGBP25DEM4WW "Installed control, oven sensor, and gap burner valve. Tested. Op test ok"
Near Avon Lake, OH 44012
Gabriel P
Job Details: 02/23/2021
MICROWAVE WHIRLPOOL WOC75EC0HS01 Cc console was not working as should and found error code F6E0 control console lost communication. Console was replaced and tested ran a oven test and preheated to 350 and tested microwave as well everything was working as designed. Opt test ok.AT
Near Euclid, OH 44123
Jason N
Job Details: 02/23/2021
WASHER MAYTAG MVWC565FW2 "Cc unit lid lock faultFound unit lid lock light stuck on. Unit non responsive. Replaced lid latch using customer supplied pre Id part. Unit lid lock light out, but unit is unresponsive, can not enter diagnostics. Checked control board LED status light, not illuminated. Checked power in to control, good at 125v. Unit needs control board. ; ordrng 1 W11399433 (Control board)"