"Cc not cooling on ff section. Changed evap fan, opt test good."

Cc: intermittently stops heatingFound cabinet bent not allow door to close properly. Called whirlpool tech line spoke with Liam. Sent pics. Transferred to trade care.Unit is being put up for exchange Customer showed pop

Cc: not spinning outFound drain hose on the floor. Advised customer. Op test ok

"Cc burning smell from Ui area, could not confirm cc unit had no power in the Ui. Took front door panel off to check power from control to Ui. Found connector to be burnt. ordered control and Ui scheduled return for 5/18 noticed lower rack was missing guide wheels ordered guide wheels.; ordrng 1 W11368911 (Ui) and 1 W11305308 (Control) and 1 WPW10082868 (Wheel)"

"Cc ff not getting cold, confirmed cc took temp of ff 77 deg fr 5 deg. Started diagnostics, ran tests for condenser fan, freezer fan opt test good. Ran test for damper, damper would not open. Tested voltage to damped, 120 v present. During probing, damped began to work but not well. Ordered new damper scheduled follow up for 5/18; ordrng 1 WPW10594329 (Damper)"

"Cc: not cooling properlyFound temps in freezer at 35 degrees. Found unit only has a partial frost pattern. Evap fan vibrating and hitting housing. Found compressor pulling .9 amps. Unit not building any additional frost pattern. Needs compressor, drier, and evap fan motorCustomer does not want to repair at this time; ordrng 1 W10309990 (compressor) and 1 WPW10189703 (motor-evap) and 1 WPW10143759 (dryer) and 1 WP2169142 (evaporator fan blade), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Installed drain pump. Ran auto test and calibration. Op test ok

"Cc unit clothes coming out wrinkled, unit is moving forward out of place. Went into diagnostics, no error codes. Ran test mode, good. All components working. Bypassed lid to watch cycles. Put a load of towels in. Ran normal cycle to get water into unit, watched for 15 mins, good. Filled, washing, all good. Ran a drain/spin cycle. Good. Ended and clothes are dry. Went over with unit coming out of place, no overloading and to also try Anti Vibration Pads to help from loving and less vibration. As far as wrinkled clothing goes. Advised reasons for wrinkled clothes Improper sorting of the wash load, Too many items in the washer for the load size selected, Use of an incorrect wash cycle for the type of clothes being washed, Washing repeatedly in water that is too hot for fabric, Failure to use fabric softener. Any of these of all of this combined could be causing issue. Clothes can wrap around agitator if improperly put in. As of now, unit is running normally. Customer can contact Whirlpool Customer Service if needed.Called techline to document. Unit is working as designed, all functions and options are good and normal."

"Cc: freezer fan noiseFound freezer fan hitting housing. Needs freezer fan and bladeCustomer does not want to repair at this time ; ordrng 1 WR60X10318 (motor dc evap fan as) and 1 WR60X30922 (Fan blade), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc noisy during operation, could not confirm, opened up dryer and tested the pulleys while looking for any objects getting trapped. Found idler to be very close to locking up. Was given the go ahead to repair. Used part from surplus. Opt test good.; used 1 W10837240 (Idler pulley) from stock"

"Cc unit shut down mid cycle. Confirmed cc, no power to Ui. Pulled bottom off of unit to access power junction. Tested power coming into unit, 0 volts. Tested power at outlet, had power in unoccupied socket. Went to move power cord from top of outlet to bottom, unit came on. Explained to customer that power out let needed to be replaced."

"Cc clothes getting torn and pieces broke in dryer. Took pics. Found lint trap assembly broken brackets and sharp pieces. Ordering lint trap, duct, grill outlet housing. ; ordrng 1 W10906551 (Grill outlet) and 1 WPW10516085 (Lint trap) and 1 WPW10211896 (Lint duct)"

"Replaced shocks, and leveled unit, ran test cycle, opt test ok"

"Customer complaint that unit is making noise, started normal wash cycle, unit filled and began agitating , no unusual noises heard, unable to duplicate the problem , unit is operating as designed"

"Customer complaint that unit is not cooling, found leak at process stub, repaired, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.24oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"

"CC that there is a loud noise when the spin cycle is done. Ran diag no codes. Ran a manual spin and agitate no noise. Started a drain and spin, found the cam squealing. Replaced the cam and belt from t/s. Ran a drain and spin, no noise. Opt test ok. ; used 1 W11239857 (BELT), and 1 W10721967 (PULLEY) from stock"

Cc that unit was making a loud noise when running tested unit and could hear change. Looked inside drum and there was a nickel dime and penny stuck between seal and bulk head removed them tested unit opt test good.

Cc that unit is heating sometimes. This is a spark igniter so I checked i. The warming drawer and unit it had metal cookie sheets stored inside which could cause the spark to spark on the cookie sheets instead of the burner. Tested unit and it sparked right away with no issue turned it off and started again with no issues so I let get to 350* to make sure it will get to temp and reignite and it did checked temps and it was holding at 357* which is perfect waited about 5mins to test again and it started just clicking so waited for it to cool down removed burner cover and checked igniter and I found igniter screws loose retightened them reinstalled everything tested unit again opt test good. Recommended customer not to stack the drawer with metal pans or cookie sheets to avoid issue as of now unit is working perfectly fine.

"Cc: humming, freezing in drawerFound ff fan not running. Found ice maker fan rubbing housing. And moisture build up around ff evap fan. Needs evap tower kit, ice maker fan, and update moduleModule out of stock. Office to reschedule ; ordrng 1 WR49X32042 (Tower kit) and 1 WR98R4546322 (Update module) and 1 WR60X36825 (Ice maker fan), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Installed valve. Tested. Water pressure still high. Advised customer pressure too high. Need pressure to unit adjusted. Op test ok

"Customer complaint of grinding noise, confirmed, found cam grinding, installed new cam kit, op test good ; used 1 W10721967 (PULLEY) from stock"

"Cc unit not starting, verified and unit humming, took apart and found debris wrapped around motor, removed debris, ran test good, advise customer that if this happens again motor would have to be replaced, op test ok"

Cc: freezer bin stuckFound bin went off track and was wedged. Got bin unstuck. Op test ok

"Cc unit continually filling with water Found small trickle of cold water continually running into unit from dispenser. Inlet valve is not sealing/closing fully. Inlet valve will need replaced. Customer declined repair at this time, will think about it. Estimate only. ; ordrng 1 WPW10289387 (Inlet valve)"

Cc unit leaking from right corner of doorFound upper right side of tub gasket dimpled/warped inward. Replaced tub gasket using customer supplied pre Id part. Ran wash test for 10 minutes and checked for leaks. No leaks found. Op test good.

Replaced the control. Heated oven. Opt test ok.; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock

"Customer complaint of error code, unit is flashing f9e1(long drain) error code, drain pump is working, found filter basket clogged, cleared , op test good"

"Cc that the unit is not washing like it used to and is making a noise. Ran auto test can hear unit sounds like is trying to agitate but is not, and same with spinning. Tilted unit and is full of oil all over. Will need new , gearcase, motor, cam , belt and agitator. Cust will buy new; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W10832724 (Motor) and 1 W10846191 (Washplate), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc: back burners not ignitingFound electrode in igniters came out of porcelain. Cannot seat electrode. Needs igniter harness; ordrng 1 WB18X31472 (electrodes & harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Changed Ui, tested opt test good."

Cc that unit is leaking around door mostly from the left side. Ran unit to verify no leaks but did noticed there was powered pods stuck in dispenser most likely causing over suds gave customer some of the test Packages we have and I still replaced both bottom door seal and tub seal anyways tested unit opt test good.

"Cc unit not moving Found timer seized Needs timer and knob ; ordrng 1 WE04X24550 (timer) and 1 WE01X24552 (knob main asm), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit not heating and not starting Found heater short to ground and thermostat open gas thermal fuse open Replaced using truck stock OP Test Ok ; used 1 279838 (ELEMENT), 1 279816 (CUTOFF), and 1 WP3392519 (THERMAL FUSE) from stock"

"Cc that the unit had a ice stuck and it looks like it melted but, theres a lot of water dripping from dispenser. Confirmed, water is coming from ice dispenser. Took ice maker off found lots of ice stuck on ice maker and water all over. Also return for ice maker is clogged up called , Called whirlpool tech line spoke to Travis. 48 hours to review."

"Replace pump,opt test ok"

"Cc code flashing and have to manually drain and spin. Ran diagnostics on unit found 2 codes f8e1 valve failure and f5e2 lock failure. Cleared codes ran an diag auto test. Passed test, no new codes. Ran a drain and spin with extra rinse cycle could not duplicate error code. Explained everything to customer, and gave an estimate on repairs if unit fails again.; ordrng 1 W11550672 (Control) and 1 W11458150 (Latch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

CC that the u it will not spin the clothes out. Confirmed. Found the drain hose laying in the floor drain. Advised Cust needs to be 39 above ground. Raised it to the sink. Started a drain and spin. Leveled the washer. Opt test ok.

CC that the unit is not heating. Started the unit at 350*. Waited 20 minutes. Heated to 350*. Advised Cust to wait 10-15 minutes after the buzzer. Did show customer how to calibrated the oven. Opt test ok.

Cc that unit is making a sound when its running. Unit was in defrost mode so I opened up door and waited for unit to start up unit sounded perfectly fine did show her in the owners manual all the different sounds she can hear coming from these units. Could not duplicate issue customer stated if she hears the sound again she will try to record opt test good.

Cc unit not starting Ran auto test no errors Ran auto test to completion no issues found Ran test cycle using tough selection unit is functioning properly

"Cc unit not draining, loud humming. Took off drain pump and found metal debris blocking the propellers from moving. Removed, tested, good. Op Test Ok."

"Cc unit detergent dispenser not openings properlyFound dispenser latch broken, door will not stay closed. Detergent dispenser will need replaced. Customer is not here to reschedule for next service date, left Lbc with instructions to call office to schedule next service date. ; ordrng 1 W11412300 (Dispenser)"

"Cc unit display not workingFound unit is powered on, but most interface functions are not working. Unit will need UI panel replaced. Part not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W11600370 (Panel-control)"

"Replaced motor, tested unit, no leaks. Op test ok"

"Cc some items freezing in FF, low ice and frost build up on FZ evap. Bottom of FZ door wires are good. Found frost build up on Evap, causing slow air to get to icemaker. Also the Ff damper is making noise while opening and closing, could be not closing all the way causing some items to be colder. Heater checks good and FZ fan. Ordering icemaker, diffuser, thermistor kit and evap harness ; ordrng 1 W11236851 (Diffuser) and 1 W10316760 (Thermistor kit) and 1 W11566475 (Evap harness) and 1 W10873791 (Icemaker)"

"Cc that in the final spin unit will screech intermittently more with a heavy load. Looked underneath and pulley and other parts look good, ran a spin in diagnostics and agitation and sounded good but since its with a heavy load Ive seen this issue before unit will need gear case replaced. Ordering parts.; ordrng 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 W11212745 (Actuator)"

"Cc: not cooling freezer sectionFound temps in freezer at 20 degrees, ff at 40 degrees. Found lower bin in freezer installed backwards, not allowing door to close. Frosted over evaporator. Re seated bin. Ran forced defrost. Unit defrosting. Advised customer to monitor. Op test ok"

Installed ff evaporator fan. Verified good airflow to entire section. Op test good.

CC that the upper rack rolls out and the wheels on the bottom are broken. Confirmed. Found the upper rails are broken. And the wheels on the lower rack are also broken. Replaced the rails. The bottom rack will need 2 more wheels. Cust can install parts. ; ordrng 2 WPW10195417 (Wheels)s

Cc unit will not bake Found igniter open Replaced using truck stock OP TEST OK ; used 1 12400035 (IGNITER) from stock

"Cc unit will not start Found several issues with dryer Switch holder is broken on back plate, shorted switch when fell Back plate NLa WE19M1489"

Cc: clicking noise during spinRan spin on high and medium. Customer pointed out clicking noise(cam gears clicking) while braking. advised this is normal noise. Ran spin again. Adjusted foot of unit to level slightly. Tested suspension rods. Suspension rods weak. Needs suspension rodsCustomer showed pop; ordrng 1 W11396716 (Suspension rods)

"Cc: not running cycle, stuck in spinFound error codes f7e1(tach signal missing). Found unit not shifting, and capacitor leaking. Needs actuator and capacitor. Replaced capacitor and actuator. Ran diagnostics test cycle. Unit stuck in spin still. Needs control; ordrng 1 W11567712 (Control), used 1 W11395618 (CAPACITOR), and 1 W11481722 (actuator) from stock"

"Replaced heater and harness. Steamed all frost. Icemaker cycled for water. Give 24 to cool and 24-48 full ice. Unit is good, Op Test Ok."

"Cc that unit is leaking and I also got POP from the customer. Confirmed cc, removed unit from spot to verify leak and it was leaking from the diverter unit will need pump replaced. Ordering part. ; ordrng 1 W11416362 (Pump assembly)"

"Cc unit not working but has power, verified and unit not starting, took apart and found belt broken an pulley seized, replaced pulley, rollers and belt with TS#4392067, opt test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"

Installed UI panel. Op test good.

"Cc unit leaking from the back, verified and found water leaking from the cold water hose, noticed the hose no screwed in all the way, removed and reinstalled hose, no leaks, opt test ok"

Replace ui opt test ok

"Cc unit stayed lock most of the time verified and latch looks broken, replaced latch with pre id, ran test cycle, opt test ok"

"Cc unit has error msgs and the gasket burned out, verified and found F2E1 for key stuck on keypad, and F6E1 for over temp, one of the keys is stuck unit will not go into diagnostics every time it goes in it beeps as it someone had press a key reordering control, ordering gasket and sensor.; ordrng 1 W11620481 (Control) and 1 WPW10181986 (sensor) and 3 WPW10535778 (gaskt-door)s"

Replaced motor and drain pump. Tested unit. No leaks. Op test ok

"Cc unit burners are stuck on high, even on low will glow bright red and not turn on. Tested and found both the LF and RF relays are shorted and stuck. Ordering switches.; ordrng 2 WPW10434452 (Left/Right switch)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Used gages 30in psi low side high side 0 did not equalized used nitro 140 psi low side raised high side stayed the same. There is a restriction in system will need heat exchanger pan heater did advised customer there could be a restriction internally.; ordrng 1 Wp2003003 (Heat exchanger) and 1 Wp2004545 (Heater pan)"

"Installed hinges, gasket, latch and strike. Advised customer to monitor. Op test ok"

"Customer complaint that upper oven is not working, confirmed, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"

"Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 1.66g of r600, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200 (), 1 W10890102 (Lokring), and 1 W10843121 (Drier) from stock"

"Customer complaint of mild shock from dryer cabinet, found power cord incorrectly installed at terminal block, l2 is run to neutral, corrected, op test good"

"Installed new burner valve, op test good"

"Customer complaint that oven is not heating properly, Started both ovens on bake for 350 degrees, top oven temperature after preheat at 357 degrees , lower oven temperature after preheat at 360 degrees, unable to duplicate the problem, unit is operating as designed"

"Cc that unit is missing trim. Confirmed cc, unit doesnt have the bottom trim project manager had the trim installed it opt test good."

Installed Ui panel. Ran test cycle. Op test good.

"Cc unit LF code and incomplete cycles Ran diagnostics, found codes f8e1 low/no flow, and f0e3 for overload. Ran test cycle, found barely any cold water coming in to unit. Checked cold water pressure from source, good pressure. Unit needs inlet valve replaced. Replaced inlet valve misc. using truck stock part. Cleared codes and reran test cycle. All functions passed. Op test good.; ordrng 1 W11220230 (Inlet valve)"

Cc unit still freezing in ff sectionConfirmed ff section is reading high 20s and unit is still cooling the ff section even when set to warmest. Ordering UI control. ; ordrng 1 W11518204 (Control-elec)

"Cc that unit is showing on panel f11. Confirmed, verify all connections all good, adjusted connector for board so has a better connection . Will need control board, that is discontinued. Showed cust. Cust will buy new"

"Replaced capacitor and motor. Ran rinse and spin cycle with some clothes, op test okSmell that is going is from new motor, working s designed."

"Cc that unit makes a squeaky noise when washing clothes. Ran diag, found error code f2e1 ui stuck button. Ran auto test pass, tilted unit found rotor was loose. Thers oil from gearcase all over, ook pics and showed cust. Unit will need new gearcase, agitator. Rotor is under extended warranty and stator is in good condition. Cust will call back if she wants to continue ; ordrng 1 W11550891 (Agitator) and 1 W10915701 (Rotor) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that oven does not works. Confirmed, unit showing f3e0 oven sensor open or shorted. Confirmed, pulled out unit using pad to protect floor. Verify ohms on sensor is open will need new. ; ordrng 1 W10833885 (Sensor)"

"Follow each step of seal system,opt test ok"

"Cc that unit keeps getting an F1 error code. Confirmed cc, tested unit and wont start just gives an F1 error which is a electronic control failure. Tried checking for power to make sure and it was good than I tried resetting unit and nothing still gives the error code. Unit will need ui and main board, ui is discontinued will not be able to repaired unit.; ordrng 1 W10146153 (Ui (discontinued )) and 1 WPW10111616 (Control board)"

"Customer complaint of frost build up, confirmed, found door gasket damaged, found evaporator drain tube clogged, unit needs new door gasket and evaporator drain tube cleared; ordrng 1 5304506126 (Gasket), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc microwave not functioning and lights out Found lost communication error Reset power communication error gone microwave functioning Needs lights for oven But if communication errors continue it will need control and ui Ui is no longer available Replaced light using back stock OP Test Ok ; used 1 WPW10169757 (bulb-light) from stock

"Customer complaint that drum is not turning, found belt snapped , unit needs new belt; ordrng 1 WE03X29897 (Belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that timer wont move and have knob on hand. Confirmed , found timer is broken, will need new. Knob is ok. Cust will install timer , but got the part from us. ; ordrng 1 W10846428 (Timer), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer complaint that unit is taking too long to dryer, burner is cycling fine, very little air flow from outside vent, advised customer that the vent needs cleaned, unit is operating as designed"

"Replaced ui, main board and fan with harness set temps to recommended made sure everything started functioning opt test good."

Installed gearcase. Ran auto test and calibration. All functions passed. Op test good.

"Cc u it not heating verified and found heater open, ordering heater; ordrng 1 WP3387747 (element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Replaced gearcase, agitator and cam and belt. Tested unit, ran auto test. All working good. Op test ok"

Cc that the unit has a burning wire smell and it comes from the top. Confirmed the smell. Took terminal block lid off on wall from home and found that l1 wire is burning and stared to melt l2 and ground connections as well. Cust will need electrician to correct.

"Cc unit upper oven does not heat and turns off after a minute Confirmed upper oven is not heating, no relays are turning on, bake cycle cancels after a minute. Ran diagnostics, found code f6e4 for UI/Appliance manager state status mismatch. Ran manual functions on upper oven, able to manually turn on functions. Called wp techline, Nate, based on diagnostics, replace upper oven Appliance Manager. Customer declined repair at this time. Estimate only. ; ordrng 1 W11261167 (Control board)"

Installed condenser fan motor. No abnormal noise. Op test good.

Installed control board. Programmed to 12. Op test good.

"Installed gear case, motor, cam and belt. Ran auto test and calibration. Ran drain and spin. Op test ok"

"Cc unit not dispense water, verified and reservoir frozen and the line that goes out of reservoir is kinked unit will need reservoir and valve; ordrng 1 W10801011 (reservoir) and 1 WPW10279866 (valve-inlt)"

"Cc unit not draining, verified and pull cover hits the floor, tilted back and found a split on the pump wire, splice using a terminal, drained unit but noticed the unit is rocking while spinning, check shocks and shocks are bad, Ordering shocks,; ordrng 1 W11396716 (Shocks)"

Cc: frosting on right side of freezerFound 2 inch piece ice blocking door from closing. Cleared ice. Op test ok

"Cc: light loose in housingFound socket broken. Needs socketCustomer does not want to repair at this time; ordrng 1 WB18X27245 (lamp socket), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit making a knocking noise intermittently Ran dryer op test, no abnormal sounds heard. Checked front bearings, checks good. No abnormal movement in drum. Ran dryer for 10 more minutes, no abnormal sounds heard. Operational tests good, could not duplicate noise issue at this time."

"Cc: not drainingFound error codes f8e6(water hazard) f7e0(loss of power) f9e1(long drain). Found drain pump just humming. Needs drain pump. ; ordrng 1 WPW10581874 (pump-water), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"