Local Reviews
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Arthur V.
WASHER WHIRLPOOL WFW9600TA00 "Found faulty flowmeter. Needs replaced. Showing open ; ordrng 1 WPW10110225 (flowmeter), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
COMPACTOR WHIRLPOOL GX900QPPS6 "Customer complaint compactor stopped working and start button is hard to press, confirmed start button stuck open, found plastic button in switch off track not allowing movement of button to contact switch, everything is intact, corrected button, op test good, if the problem comes back order on/off switch WP9871824"
Arthur V.
REFRIGERATOR FRIGIDAIRE FRT17G4BW0 "Found unit needs shelf that holds veg bin. Ordrng 1 240372404 (frame) and 1 240530601 (track) and 1 240530701 (support,meat pan), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER FRIGIDAIRE LEQ1442FS1 "I installed new slide, op test good"
Robert A.
MICROWAVE JENN-AIR JMW3430WS02 "Inspected unit, inner door warped inner door hitting before door hits switch, needs inner door; ordrng 1 JMW3430WS02 (INNER DOOR)"
Corey L.
WALL OVEN KITCHENAID KOSE500ESS02 "Customer complaint oven too hot, started bake for 350, pan temped at 372, instructed customer on how to calibrate the unit, customer decreased temp by 20 degrees and set"
Macaulay G.
WASHER MAYTAG MHW8200FW0 Called Whirlpool tech line. Spoke with JK. He advised to replace complete dispenser assembly. Office to order dispenser assembly.; ordrng 1 W10862190 (dispenser)
Corey L.
DRYER GE DBXR453EA1WW "Installed bearing kit, op test good"
Gabriel P.
WASHER WHIRLPOOL WTW8600YW1 Replace parts opt test ok
Gabriel P.
REFRIGERATOR KITCHENAID KRFC300ESS01 Replace gasket and steam opt test ok
Macaulay G.
DISHWASHER KITCHENAID KUDS02FRBL3 "Float switch gasket is leaking. Office to order float switch.; ordrng 1 8193506 (switch 32.59), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS01 Replace badge opt test ok
Gabriel P.
REFRIGERATOR KITCHENAID KRFC604FSS00 Replace gasket and steam opt test ok
Gabriel P.
REFRIGERATOR AMANA AFB2534DEB Replace damper opt test ok
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGUB2642LF9 Replace parts opt test ok
Gabriel P.
WASHER GE GTW330ASK0WW Replace selector switch opt test ok ran a normal cycle to see if fills normal on heavy
Dan H.
DRYER ROPER REX4634KQ1 "Customer complaint that drum is not turning, confirmed, found belt snapped, also found door switch stuck in closed position, unit needs new drive belt and door switch, installed new belt and switches, op test good ; used 1 341241 (BELT 15.40), and 1 WP3406107 (SWITCH 21.83) from stock"
Robert A.
WASHER MAYTAG MVWC565FW1 "Found drain hose kinked behind unit, installed fact hose, ran recal cycle, op test ok"
Robert A.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Installed control kit, op test ok"
Robert A.
RANGE WHIRLPOOL WFE515S0EW1 "Installed hinges, op test ok"
Robert A.
WASHER WHIRLPOOL WTW4816FW2 "Installed pump, ran racal cycle, op test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Cc no ice from ice makerFound no ice in ice binCould not get ice maker to manually cycleWater chute and water inlet tube clogged with iceSteamed fill tube clearReplaced ice maker with truck stockOP TEST OK ; used 1 W10882923 (ICE MAKER ASSY) from stock
Brian M.
REFRIGERATOR WHIRLPOOL WRT108FZDW02 "Cc food freezing in ffFound unit working normally, temperatures normal 37 in ff, 2 in freezerAdvised on product placement in ff"
Brian M.
DRYER WHIRLPOOL NED4655EW1 "Cc no operation or startingFound inadequate power from outlet, only reading 67volts from neutral to l1, 166volts from neutral to l2.Advised customer to have electrician look at outlet and electrical panelRan entitlement on unit"
Dan H.
DISHWASHER MAYTAG MDB8979SFZ2 "Customer complaint that start button is not working, confirmed, stuck key test shows control is good, unit needs new user interface ; ordrng 1 W10897043 (panel-cntl 115.88), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
FREEZER WHIRLPOOL WRX735SDHZ00 Customer emailing pop to service@fredsappliance.comCc of unit frosting up Found freezer door ajar and ton of frost built up Steamed out ice and steamed gasket OP TEST OK
Dan H.
MICROWAVE WHIRLPOOL MMV6190FZ0 "Customer complaint of open/close door error code, confirmed, unit needs new switches and cams, customer does not want repair at this time ; ordrng 1 W10450407 (harns-wire 61.32)"
Brian M.
REFRIGERATOR MAYTAG MRT311FFFH00 "Cc of unit not sealing gasket broken Found nothing wrong with sealing of the gaskets Model and serial do not match what was authorized Customer needs to call whirlpool, back and get new dispatch numberWill need fridge and freezer door it’s what customer wants will not expect any other kind of fix"
Dan H.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Customer complaint that unit does not hold temperature and ice build up behind deli drawer, found fresh food section evaporator frozen solid, unit needs new fresh food section evaporator fan and thermistors and control; ordrng 1 W10843055 (cntrl-elec 296.07) and 1 W11033168 (harns-wire 57.40), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
MICROWAVE FRIGIDAIRE LFMV164QFA "Customer said the pushed the button to start heating up something, made a click noise and never turned back on. Open up front and found blown fuse. ; ordrng 2 5304488359 (fuse)s"
Brian M.
KITCHEN KITCHENAID KDTM404EWH3 Installed listed partCustomer showed PopOP TEST OK
David R.
OTR MICROWAVE WHIRLPOOL WMH31017AB0 "Lights are staying on when door closed and turn table is turning by itself. Will not let you select anything. Needs harness. *Do not order part; ordrng 1 w10450407 (harns-wire 61.32), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc unit not draining/ startingPlugged unit in and ran diagnostics Ran auto test with no issueOP TEST OK
David R.
MICROWAVE WHIRLPOOL UMV1160CW "No physical damage. Plugged in and ran, runs perfect. Tested with water in cup, heats. Checks wires. Op test ok."
Jeff M.
REFRIGERATOR WHIRLPOOL KRFF305ESS00 Installed new part unit op tested good
Macaulay G.
WASHER MAYTAG MVWC415EW1 Replaced lid lock assembly. All tested ok.
Paul P.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Replaced power supply board and fan assembly. Also leveled refrigerator. Ran diagnostic tests, evaporator and condenser fans cycling properly. Refrigerator now operating properly. Set down mitigation mat."
Paul P.
DISHWASHER WHIRLPOOL KUDS01FKPA0 "Office to order soap dispenser, door is not staying closed. Ran diagnostic test, no current trouble codes however the interface has intermittent operation during a regular cycle, office also to order interface.. Drain and fill operating properly. Set down mitigation mat.; ordrng 1 WP8270168 (cntrl-elec) and 1 WP8558129 (dispenser)"
Corey L.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Customer complaint of lights flashing in both frz and fridge, confirmed, using and extra led on hand swapped all leds except main, still flashing, connections are secure, unit needs the main led with board replaced, pop shows 10/23/17, customer stated they got this fridge on nov 20th, advised our office will contact customer to order and schedule a return if we get pop confirmed by whirlpool, advised customer to contact whirlpool for a concession number in the meantime ; ordrng 1 WPW10515058 (LED MAIN)"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADM3 "Customer complaint film is on dishes not cleaning well one red spot on heated one time, heater is operating normally, ran service test, heater was hot but no glow, found spray arms clogged with debris, unit needs upper and lower spray arms; ordrng 1 WPW10317197 (UPPER SPRY ARM) and 1 WPW10319027 (SPRY ARM)"
David R.
DRYER ELE MAYTAG MEDX655DW1 "Replaced motor, pulley, door switch, timer. Tested out. Customer still needs electrician to come out and check wall outlet. Op test ok."
Arthur V.
REFRIGERATOR FRIGIDAIRE PLHS268ZCB1 Found unit needs starter for compressor. Replaced with truck stock. Op test good. Compressor started. Unit started to cool before leaving ; used 1 8201786 (STARTER) from stock
Gabriel P.
OTR MICROWAVE ELECTROLUX EI30BM60MSA Found frame/cabinet cracked where door hinge mounts and has lost its support. Unit is not repairable. Called s.m. To call new. New. Crm. 110590475. Spoke with new. Jeff. Advised on issue. Send pictures to following email. Asuriontechline@asurion.com. In subject line put ref number and name Jeff.
Jeff M.
DRYER WHIRLPOOL WED7990FW0 Installed new part unit op tested good
Jeff M.
REFRIGERATOR GE TBX21JAXJRWW The units temps are off by 10* And it’s turned all the way up it is warmer than it should be the coils have heat transfer there is no dust. the back wall has no frost there is a frost pattern on the evaporator the fridge looks to be about 25 years old signs are pointing to a very small leak. I recommended to customer to take advantage of Black Friday and get a good deal on a fridge.
Jeff M.
DISHWASHER KITCHENAID KDFE104DWH4 Installed new part unit op tested good
Macaulay G.
RANGE WHIRLPOOL WFG550S0HZ0 Replaced both door hinges. All tested ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Cust showed pop, sent pic. CC That the unit get cold and then get hot. Fz 0 ff 35. Temp set at recommendation. Checked the door seals, good. Checked the evap and cold air return, good. Advised cust to have more food in the ff for the cold air to take to the food. Especially when it goes into a defrost. Optest ok"
Brian M.
DRYER WHIRLPOOL WED9200SQ0 Cc unit runs but no heatFound heating element openUsed heating element from truck stockOP TEST OK; used 1 WP8544771 (ELEMENT) from stock
Brian M.
REFRIGERATOR FRIGIDAIRE FRS6HR45KS5 "Cc water leaking in fridgeFound water filter housing leakingHousing is crackedNeeds new filter housingPaid parts and service 11-13-18; ordrng 1 240434301 (housing34.23), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
OTR MICROWAVE WHIRLPOOL WML75011HW0 "Ran entitlement 8-3-18 Home Depot Cc of no power Found filter board fuse blown Replaced using truck stock fuse blew Found service pointer for interlock switch kit Needs thermal fuse and switch kit ; ordrng 1 W10138793 (fuse) and 1 W11244495 (SWITCH ), used 1 W10138793 (FUSE, MICROWAVE) from stock"
Dan H.
DISHWASHER/B-IN GE GDWT160R10SS "Customer complaint that unit is not draining, confirmed, drain pump is not running, drain pump is recieving 120vac , unit needs new drain pump , customer does not want repair ; ordrng 1 WD26X10048 (pump drain a 74.76), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
WASHER WHIRLPOOL WTW6400SW3 "Ran diognostics f71 suds, watched diognostic cycle, basket not enguaging, checked hub, ng, needs hub; ordrng 1 W10820039 (HUB 26.47), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
DISHWASHER/B-IN WHIRLPOOL KUDM25SHBL1 "Tested dishwasher, no input buttons working. Incoming power ok, checked main control, no power to interface. Office to order control.; ordrng 1 WP8530929 (cntrl-elec)"
Jeff M.
WASHER GE WJRR4170G2WW "Motor control isn’t spending power the mode shifter the unit needs a new motor. EST only ; ordrng 1 WH20X10093 (motor and inverter a), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Installed new part unit op tested good. Turn the ice maker filled in stalled truck stock it was about icemaker. Re-order; ordrng 1 WPW10251076 (ICE MAKER ), used 1 WPW10251076 (ICE MAKER ASSY) from stock"
Robert A.
STACK W/D GENERAL ELEC GTUP270EM5WW "Installed control, ran diognostic cycles, watched go into spin, ng, ran diognostics again, speed sensor bad, checked connections, good, needs sensor; ordrng 1 WL49X20360 (SPEED SENSOR)"
Paul P.
DRYER MAYTAG MEDC465HW0 "Tested dryer, has proper airflow. Sensor strip working properly, timer advancing properly, only on timed dry. Timer not advancing in sensor dry, office to order control and timer.; ordrng 1 WPW10185992 (timer) and 1 WPW10476828 (cntrl-elec)"
Paul P.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Found some corrosion on refrigerator and freezer doors. Took pictures of doors. Do recommend using regular stainless steel cleaners, instead of windex, and to follow the pattern of the stainless in a sideways cleaning motion. Customer claims to have a two year coverage plan on this unit, no information found on SB web search. Entered information for ordering stainless refrigerator and freezer doors, and nameplate, if approved by manufacturer and/or warranty. Did not set down mitigation mat, no water going to refrigerator. Did not collect for service today, office will need to get service plan information sent from customer.; ordrng 1 LW10672966 (dor-fip) and 1 LW10672972 (dor-fip) and 1 WPW10481433 (nameplate)"
Paul P.
DRYER WHIRLPOOL WED5000DW2 "Checked dryer, noted right side where the wear and damaged gaskets has a much larger bump out than the left side, resulting in the door sitting unevenly at this point. Recommend replacing door rear and seal on new new door rear part. ; ordrng 1 WP695737 (door), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint that unit is not cooling, fresh food section temperature at 72 degrees, freezer section temperature at 72 degrees , no frost pattern on evaporator , evaporator fan is running, condenser fan and compressor are running, tapped system, found in a 20” vacuum, added half charge, frost pattern improved, unit needs new evaporator and compressor ; ordrng 1 W10507886 (compressor) and 1 WPW10321158 (evaporator)"
Dan H.
RANGE WHIRLPOOL WFE515S0ES1 "Customer complaint that oven door fell apart, found upper vent that hold door together broken, unit needs new vent; ordrng 1 WPW10310922 (trim-vent)"
Corina B.
RANGE WHIRLPOOL MER8700DS1 "CC that the front right burner does not heat on high and the bake does not work every time. Checked the switch on front burner. Will need a new switch. Checked the bake element, open. Will need a new bake element. Bake element is covered under warranty. Called SM to order parts. ; ordrng 1 W10779716 (elmnt-bake ) and 1 WPW10411934 (switch-inf 5813), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Cust showed pop, sent pic. CC that the handles are loose and scratched the doors. Will need a new freezer door and pantry door. Found the handle screws are stripped and one screw is missing. Called SM to order parts. ; ordrng 2 W11045125 (handle)s and 1 W11307257 (FREEZER DOOR) and 1 W11307302 (PANTRY DOOR)"
Corina B.
MICROWAVE WHIRLPOOL WMH53521HZ2 "CC that the light does not work. Unit heats. Will need a new light socket. The grill cover is cracked by the screw and will not stay on. Will need a new socket and grill cover. Called SM to order parts. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Corina B.
REFRIGERATOR MAYTAG MSF25D4MDH02 "CC that the water filter does not come out. Found the button to the filter housing is missing. Will need a new housing. Called SM to order part; ordrng 1 W10862456 (housing 8185), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER MAYTAG MVWB980BW0 "Customer complaint washer not spinning good, ran diagnostics found f71 suds detected, ran high spin, agitator was skipping and not spinning with the basket the whole time, teeth on hub are worn out, wash plate stuck to the shaft, advised customer only need 1-2 tbsp of an HE detergent for this unit; ordrng 1 W10820039 (HUB) and 1 WPW10076270 (SCREW) and 1 WPW10286241 (WASH PLATE)"
Robert A.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Found ice bin full, cycled i/m, good, talked w/cust, working as designed, op test ok"
Paul P.
REFRIGERATOR WHIRLPOOL PTB1953DRW "Installed fresh food (refrigerator) section gasket, and temperature control/timer. Fresh food section set to 4, freezer to about 3.5. Set down mitigation mat."
Arthur V.
REFRIGERATOR MAYTAG M1TXEMMWB04 "Cust complaint of a intermittent loud buzzing noise coming from the freezer area. Cust descibes noise coming from evap fan motor area. Some times he taps lightly on cover and noise dissipates. Needs evap fan motor and blade Unit did not make noise while diagnosing. Est = 89.95 sc. 18.99 shipping. 1-wp2315539@69.64. 1- wp2163777@ 36.42. 118.00 labor. Total est = 356.31. ; ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
RANGE WHIRLPOOL WFE515S0ES0 "Installed control, and right front and rear infinite switches. Top burners all operating properly now. Technician collected core for return."
Paul P.
WASHER MAYTAG MVWB765FW2 "Installed water valve, tested washer, now filling and draining properly, not constantly running water. Did not set down mitigation mat, washer is over floor drain."
Arthur V.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found frost along top of freezer cleared out ice cleared warm air return. Adjusted freezer door so that gasket is closing properly. Evap fan motor intermittently making noise order fan motor and tower ; ordrng 1 W11126274 (AIR TOWER ) and 1 WP2315539 (motor-evap)
Paul P.
DISHWASHER KITCHENAID KUDE60HXSS4 Installed vent and gasket in dishwasher.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
WASHER WHIRLPOOL WTW8500DC5 Replaced gear case and clutch. Ran calibration cycle. All tested ok.
Arthur V.
RANGE WHIRLPOOL WFC310S0EW1 Replaced both hinges. Door is sprung to heavy. Please order passive hinge I installed 2spring hinges ; ordrng 1 WPW10299227 (hinge-door)
Macaulay G.
REFRIGERATOR MAYTAG MBL2256KES2 Working properly upon arrival. All tested ok.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Dan H.
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Installed new door gasket and air damper, op test good"
Dan H.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Robert A.
REFRIGERATOR WHIRLPOOL WRS342FIAW00 "Talked with cust, rs for wed; schdld next appmnt for 11/14 WED !"
Macaulay G.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced top rack rails. All tested ok.
Macaulay G.
REFRIGERATOR GE n/a Found no issues. Collected for service.
Robert A.
DRYER MAYTAG MEDB755DW2 "Found drum out of round, rollers warn; ordrng 1 W10899578 (DRUM) and 2 WPW10314173 (ROLLER)s"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Ice maker not stopping at full level. Replaced ice maker. All tested ok.
David R.
COOKTOP ELE KITCHENAID KCED606GBL00 Blower speed seems like it’s not changing from low/med/high. No obstructions in venting. Homes out on different settings. Reading different then should be. Ordering blower.; ordrng 1 W11083804 (motor-blwr)
Macaulay G.
DISHWASHER KITCHENAID KUDE70FXSS3 Found no issues with unit. May have been moisture on user interface. Paid service charge.
Macaulay G.
WASHER WHIRLPOOL WTW8240YW0 Replaced drain pump and dispenser. All tested ok. Put mitigation mat under washer.
David R.
WALL OVEN COMBO WHIRLPOOL WEG745H0FS "Put oven on 350*F, hit start. Waited a couple minutes and nothing, no heat. No error codes. Igniters not coming on, gas is good to unit. Ordering igniters and conv fan.; ordrng 1 W11048093 (fan-convct) and 1 WPW10324262 (igntr-oven BAKE) and 1 WPW10333842 (igntr-oven)"
Corina B.
WASHER CROSLEY CAW42114GW1 "CC that the unit does not lock. Ran diag no codes. Checked the lid lock, good. . Ran a calibration. Started a rinse and spin. Advised cust to use 1-2 tablespoons of he detergent or 1 pod per load. Leveled the washer. Optest ok."
Corina B.
REFRIGERATOR MAYTAG MFC2062FEZ01 Replaced the damper door. Optest ok.
David R.
MICROWAVE WHIRLPOOL WMH76719CE2 Wrong part. Ordering harness; ordrng 1 w10450407 (harns-wire)
Brian M.
DRYER MAYTAG MEDB765FW0 Installed listed parts still no good Call tech line they advised on replacing the UI and controlThey are not positive what could be going on All other components are checking good Sr#7723413576; ordrng 1 W11089306 (overlay) and 1 W11089308 (cntrl-elec)
Corina B.
DRYER WHIRLPOOL WED4815EW1 "Cust showed pop, sent pic. CC that there is a noise when it’s running. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Turned the unit on with wet clothes. Could not duplicate the noise. Optest ok."
Corina B.
REFRIGERATOR WHIRLPOOL PTB21BBGRQ "Replaced the compressor and the seal. Recovered refrigerant, replaced cond and drier, pulled 28"vac w/ pump, watched, good, charged 3.25 oz. r134a, unit cooling, pressures good, op test ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Installed new ff evap, put unit in a 28” vacuum for 15 min, added 5.5oz of r134a, good frost pattern forming, low side pressure around +8, op test good, advisedly customer to allow 48 hrs for the unit to settle temps"
Brian M.
BUILT IN OVEN KITCHENAID KEMC377KWH02 "Cc of noise when running Found exhaust blower fan grinding and making loud noise, bearings failingNeeds blower fan assembly; ordrng 1 WPW10730066 (blower15426), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR GE ZIS42NYB "Customer complaint that unit is not cooling, fresh food section temperature at 45 degrees , freezer section temperature at 45 degrees, condenser fan and compressor are running, evaporator fan is running, good frost pattern on evaporator, unit needs new thermostat ; ordrng 1 WR9X509 (damper fz temp), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER AMANA NGD4600YQ2 "Customer complaint dryer making a loud noise during operation, confirmed drum is sloppy while rotating, found rollers worn out, pulley is going as well, quoted for new rollers and pulley, ok, found a large amount of loose change on the dryer frame floor, also found jewelry and a thick metal pin in the felt, removed, installed roller kit and pulley, op test good; used 1 349241T (ROLLER KIT 20.55), and 1 WP691366 (PULLEY DRIVE 16.20) from stock"
Corey L.
DISHWASHER KITCHENAID KDTE104ESS4 "Customer complaint start button not working nothing is working, found control lock on, instructed customers on using this feature, had customer turn off and on control lock, ran diagnostics no codes found, taking ui with"
Arthur V.
WASHER GE GTW330ASK0WW Found unit continuous fill. Also fillng at the same time draining in drain and spin. Needs control Reschedule at customer request ; ordrng 1 WH18X28174 (CONTROL )
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF57R18DM00 "Replace parts did a vacuum,put r 134a opt test ok"
Gabriel P.
WASHER MAYTAG MVWB765FW3 Replace leg opt test okay
Gabriel P.
WASHER MAYTAG MVWC565FW0 "Replace parts opt test ok,ran calibration and auto test,pass"
Gabriel P.
REFRIGERATOR KITCHENAID KSRG25FVMT00 Replace ice maker opt test ok
Gabriel P.
RANGE GE JGSP28SEN3SS Found out ignator getting 122 v but not glowing and not functioning giving customer estimate ; used 1 12400035 (IGNITER 52.99) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL MBF2258FEZ01 The issue is that it is not making ice. Found water line crimped in behind fridge and this caused the fill line to freeze closed. Cleared using steam. Cycled icemaker that cycled and filled. Op test good
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ The part came damaged the fridges getting returned within this week
Gabriel P.
RANGE DUEL FUEL WHIRLPOOL WFE770H0FZ1 "Ordering Infinity switch ,Install wrong one last time ordering right one ; ordrng 1 W10857622 (INFINITY SWITCH )"
Arthur V.
MICROWAVE WHIRLPOOL WMH73521CS6 Replaced switch assembly. Op test good
Arthur V.
RANGE MAYTAG MGR7662WS4 Replaced burner baffle. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
DISHWASHER WHIRLPOOL MDB4949SDZ0 Replaced motor and pump assy. Op test good
Robert A.
FREEZER WHIRLPOOL WZC3115DW00 "Installed t stat, op test ok"
Robert A.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Installed mounting nuts, op test okOfr 1606002489"
Arthur V.
RANGE ELE WHIRLPOOL WFE505W0HS0 Needs door gasket. Clips are distorted and not holding right ; ordrng 1 WPW10129032 (gaskt-door)
Robert A.
RANGE GE JGP940KEK2CC "Installed switch harrness, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
RANGE JENN-AIR JGS1450DP0 "Tested broiler, good, cleaned orifice and burner, tested several times, good, watched burner cycle, good, op test ok"
Corey L.
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Customer complaint ice maker not working also the ui says door is open when it’s not and the light for the ice bin does not come on all the time, customer stated the frz door had been replaced recently, door switches are good, ice maker when jumped acting like it’s losing voltage during the cycle, I’m would stall and or stop randomly, control sending power to ice maker intermittently, ordering main control; ordrng 1 WPW10235503 (CNTRL)"
David R.
REFRIGERATOR MAYTAG MBF2258FEZ01 "Customer said they heard crackling, burning smell into FF section coming from Freezer and icemaker isn’t working. Unplugged unit, since Saturday 11/10/18. Found something burned on Evap heater. Cleared and cleaned off. Turned on unit. Op test ok. Found icemaker not cycling on its own. Replaced from t/s.; used 1 W10884390 (ICE MAKER ASSY) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer has 5 year extended warranty (refer to pictures). Ice forming around Freezer door and on drawers. Gap on freezer gasket. Steam ice off and steamed gasket. Op test ok.
Brian M.
WASHER MAYTAG MVWX655DW1 Cc that unit won’t start Found unit plugged in Tried to get unit to run a drain And spin no good Tried to get unit to run auto test could not get unit to start test Found 1mega ohm on drain pump Found in normal cycle unit does not let water enter Needs water valve control and drain pump ; ordrng 1 W10876600 (drain pump) and 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)
David R.
RANGE WHIRLPOOL WFG525S0HS0 Tested all burners. All working perfectly. Op test ok.
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Cc of dent in freezer door Found bottom right side of freezer door damaged took pics Also a crease on the lower left side of side of fridge took picNeeds freezer door replaced Customer does not want unit fixed he wants it replaced He needs to call whirlpool and handle it himself sr# file 7723414666
Brian M.
RANGE WHIRLPOOL WFG515S0EW0 "Cc oven too cold nowRan bake cycle to 350 degrees, For 20 minutes, measured temp at approx 340 degreesAdjusted temp calibration +10 degrees higher Ran bake cycle again, allowed to cycle few times, measured temp at 355 degreesOP TEST OK"
Brian M.
DISHWASHER WHIRLPOOL WDF550SAHS "Cc dishwasher top spray arms hitting dishes in bottom rackFound top rack sitting in lowest trackSet top rack into highest track, checked clearance, ok per customer"
Brian M.
N/A N/A n/a "Can not locate model or serial on unitCannot order or repair without model and serialCc microwave keypad not always working Ran generic keypad test, unit functions fineMay need control board and UI at later time if persists"
Brian M.
DISHWASHER KITCHENAID KDTE304DPA0 Installed control and ui Ran test cycle OP TEST OK
Jeff M.
REFRIGERATOR KITCHENAID KBFS22EWMS9 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL MVWX655DW1 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 The unit was incorrectly lvled the shelves where installed incorrectly I corrected all the issues the cust was having with the unit op tested good
Corey L.
REFRIGERATOR WHIRLPOOL WRF989SDAH00 "Customer complaint fridge leaking by water filter area, confirmed ff roof dripping from vents and leds, found plastic line broke from reservoir to filter housing, quoted to repair, ok, used one 5/16 union and a 1 “ long excess ts water line had on hand, op test good; used 1 WR02X11330 (5/16 UNION 7.35) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 "Customer complaint water line leaking behind fridge, confirmed found 5/16 line cracked at water valve, quoted, ok, removed cracked section in line, water line able to connect back to water valve, op test good, left water mat"
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 "Installed water valve, op test no good, water not getting to the unit, no lines noticeably pinched, ice maker is calling for water, water valve cycles on, but no water, fill tube cleared of ice, advised customer to have a plumber look at water supply to the unit, the closure on the lookup says it’s for both doors, it is not it’s only for right side, left side just needs shimming washer, used washer from ts, op test good mullion closing properly; used 1 WP487576 (NYLON SHIMMING WASHER) from stock"
Gabriel P.
DISHWASHER KITCHENAID KUDS30FXSS9 Replace adjusted kit opt test ok
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Dispenser is working perfectly, icemaker not cycling own it’s own. Replaced with icemaker from t/s. Op test ok.; used 1 W10882923 (ICE MAKER ASSY 103.59) from stock"
Dan H.
RANGE AMANA AGR5330BAS3 "Installed new outer door glass and bracket, op test good."
Dan H.
REFRIGERATOR KITCHENAID KFCS22EVMS6 "Customer complaint of ice build up on freezer section floor, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good , part is covered per Special Project S38253; used 1 W10619951 (TUBE-DRAIN) from stock"
Dan H.
OTR MICROWAVE KITCHENAID KMHS120ESS5 "Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good"
Jeff M.
DRYER WHIRLPOOL MEDB835DW4 Ran the unit empty ran it with a dry load ran it with a wet load. Couldn’t copy the issue op tested good
Jeff M.
WASHER MAYTAG MVWB765FW2 Customer was improperly using the unit I gave her the rundown on how to properly load the machine how to use the soap how to use the controls
Jeff M.
REFRIGERATOR KENMORE 596.652344 The unit isn’t keeping cool I found the coils a little dusty and the dampener control will not stay open for more than a minute. Needs new damper control. Unfortunately the model number will not come up on any site. Look up a part regardless customer forgot Black Friday is coming up she would buy a new fridge
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 I was unable to duplicate sound unit tested good
Brian M.
REFRIGERATOR KITCHENAID KBSD608ESS00 Installed control board Verified functionality of components using diagnostic test modeOP TEST OK
Gabriel P.
REFRIGERATOR KENMORE 10641152210 Fridge temp 34 degrees freezer temp 6 and 14 degrees found unit in garage advise customer how it works on garage
Robert A.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Installed switch, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
GAS RANGE MAYTAG MGRH752CDS "Customer complaint that oven shuts off and control goes blank, called whirlpool techline on previous visit, techline said that it could only be the control, control is recieving 120vac when it goes blank, watched unit bake for an hour, oven maintained temperature, display never went blank, unable to duplicate the problem"
Dan H.
MICRO OVEN MAYTAG MMV4205DS3 "Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good"
Dan H.
HOOD KITCHENAID KVWB606DSS1 "Installed new controls, op test good"
Dan H.
WASHER MAYTAG MHW5500FW1 "Customer complaint of error code, ran diagnostics found f3e1(water level system error) and f8e1(long/no fill) error codes, found both hot and cold water supply valves turned off, turned valves on , ran test cycle, unit completed test cycle, started normal wash cycle, unit filled and advanced to agitation, op test good"
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is not filling with enough water, started normal wash cycle , unit filled to normal water level, unit is operating as designed"
Dan H.
DRYER WHIRLPOOL WGD9400ST0 "Customer complaint of loud squealing, found older pulley seized, installed new idler pulley, op test good ; used 1 279640 (IDLER PULLEY) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer complaint of frost build up in freezer section, no frost found, all door gaskets are sealing, unit is operating as designed"
Macaulay G.
WASHER MAYTAG MVWC565FW1 Unit tested ok on arrival. Shifted ok. Agitated and spun ok. Had error for motor fault. Unit had not shifted from agitate to spin. Replaced actuator from truck stock. Ran calibration cycle. All tested ok.; used 1 W10913953 (ACTUATOR) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS970CIDH00 "Ice maker tray is cracked, thermistor wire is broken. Replaced ice maker from truck stock. All tested ok.; used 1 W10873791 (ICEMAKER) from stock"
David R.
WASHER ROPER RTW4516FW2 "No error codes, ran through automatic service mode, passed. Ran through manual test mode in low spin and agitation, passed. Op test ok."
Jeff M.
REFRIGERATOR WHIRLPOOL KRFF305ESS00 The dampener control is not opening or closing the control thinks it’s continuously closing it is getting power is new damper control; ordrng 1 WPW10594329 (DAMPENING CONTROL)
David R.
DRYER WHIRLPOOL WED4815EW1 "Long vent to outside. Unit itself is heating perfectly. Set on time dry, temp on high, unit is cycling at 189*F from the back when not vented to wall. Op test ok."
David R.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Customer had to pull door to the left and then push it in for it to stay closed. Looked underneath, the feet to the dishwasher came off the wood. Adjusted feet. Op test ok."
Dan H.
DRYER WHIRLPOOL MEDX655DW1 "Customer complaint that timer is not working and unit only has high heat, found timer motor not moving, timer motor is recieving 120vac, unit needs new timer ; ordrng 1 WPW10642928 (timer 71.48), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER MAYTAG MAH3000AWW CC that there is a noise when it’s in a spin cycle. Started a spin cycle found the bearings are worn. Will need new bearings. The bearings are no longer available.
Brian M.
WASHER CROSLEY CAW11544EW1 Installed listed partRan auto test and calibrationOP TEST OK
Paul P.
RANGE WHIRLPOOL KSGG700ESS0 "Parts paid for. Installed board fan in oven and tested, fan and oven operating properly now.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER WHIRLPOOL WTW4816FW2 "Obtained proof of purchase. Found bolt in agitator a little loose. Tightened down agitator, washer is now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Macaulay G.
REFRIGERATOR AMANA ART106TFDW01 Compressor has open winding. Office to order compressor.; ordrng 1 W10507886 (compressor)
Macaulay G.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Dispenser door was frozen and clogged. Office to order separator and dispenser flap.; ordrng 1 W11189145 (DISPENSER DOOR FLAP) and 1 W11204892 (SEPERATER)
Paul P.
REFRIGERATOR MAYTAG MSF22D4XAW00 "Checked refrigerator, found drain clogged/froze up. Installed drain heater loop to help keep drain from freezing up. Refrigerator now operating properly. Set down mitigation mat."
David R.
WASHER MAYTAG MVWB855DC "No error codes. Went into service mode. Ran slow and high spin, ran slow and fast agitate, ran drain pump. Everything is test fine. Back left leg on unit completely snapped off. Needs new leg. Ordering leveling legs.; ordrng 2 WPW10687506 (leveling leg)s"
David R.
DRYER WHIRLPOOL PDGT910AWW Replaced timer knob. New lint screen was broken during delivery. Ordering new lint screen. *Customer can put in. No return.; ordrng 2 WP37001142 (filter- li)s
Paul P.
DISHWASHER MAYTAG MDB6769PAS4 "Installed pump assembly. Note the drain goes to the basement, will need run to the kitchen sink drain above the inlet level to work 100 % properly. Office please run CC on file."
David R.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Customer said Freezer side hasn’t been cooling since delivered about a week ago. Lost lots of food. Freezer is 65*F. FF is working, top shelf 50*F and 47*F. Dents in door from swinging open, not leveled when delivered. No frost on Freezer Evap. Ordering doors, compressor and freezer Evap.*Needs sealed system techCustomer scheduled 11/14/18 but to call after that repair whenever doors arrive. ; ordrng 1 LW10728959 (dor-fip) and 1 LW10771436 (dor-fip) and 1 W10779331 (compressor) and 1 WPW10239732 (evaporator)"
Corey L.
RANGE WHIRLPOOL WFG540H0ES1 "Installed new door trim, op test good"
Corey L.
WASHER WHIRLPOOL LSB6400LW1 "Installed springs, op test good"
David R.
RANGE WHIRLPOOL WFG550S0HZ "Called customer, said he got rescheduled for next Tuesday 11/13/18; saved tckt"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Replace UI and control ,opt test ok"
Corina B.
RANGE WHIRLPOOL WGG755S0BS01 "CC that the front left burner knob does not turn. Found the lt knob stuck on. Will need a new valve. Called SM to order part. ; ordrng 1 WPW10206288 (valve-brnr 9015), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Found filter not in all the way,put it in all the way in show customer opt test ok"
Paul P.
M/W CONVECTION WHIRLPOOL WMH31017HS2 "Microwave tested, shorted out at boards. Office to order filter board and control board. ; ordrng 1 W10422269 (filter) and 1 W10892389 (cntrl-elec)"
Arthur V.
DISHWASHER WHIRLPOOL WDF130PAHW0 Found pieces of glass in drain pump. Removed op test good
Arthur V.
WASHER WHIRLPOOL WTW8040DW4 Found a f6e2 error. Miss communication between ui and main control. This washer was replaced by Lowes and the previous washer had the same code. Parts were not available at the time and wpl eventually sent both w11182868. And 1-w11125152 to cust. Replaced both on new washer ( same part numbers needed). Op test good. Advised customer to replaced gfi outlet as this may be creating electrical noise causing this issue.
Paul P.
DISHWASHER GE PDT750SSF2SS Start button not operating properly on dishwasher. Office to order user interface and cover console.; ordrng 1 WD21X21922 (kit service ui lcd c) and 1 WD34X20221 (bezel & cvr console)
Arthur V.
DRYER HOTPOINT NBXR453EV0WW Found motor froze solid. Needs motor and front bearing kit. Unit not worth repairing. Cust does not want repaired
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Installed new part unit op tested good
Paul P.
DISHWASHER KITCHENAID KDTE254EBL2 Drain hose from dishwasher to disposal has leak. Office to order drain hose.; ordrng 1 WPW10545278 (hose-drain)
Jeff M.
MICROWAVE WHIRLPOOL WMH31017HZ Support nut missing I had one ; used 1 W11122643 (SUPPORT NUT) from stock
Paul P.
WASHER WHIRLPOOL WTW8040DW3 "Took picture of proof of purchase. Washer gear case grinding, and inlet valve excessive noise. Office to order gear case and inlet valve.; ordrng 1 W10811956 (drum assy) and 1 W11220230 (INLET VALVE)"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHS2342LF7 "Replaced ice maker. It cycled and filled. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER CROSLEY CGD126SDW2 Found vent crushed causing unit to overheat also Found vent goes thru second floor to roof also causing long dry times. Cust to call maintenance to clean vent unit is working properly.
Jeff M.
DISHWASHER KITCHENAID KDTE254ESS Install new parts customer still very mad at the fact that it’s not registering 40 dB I do have a decibel meter on my iPad the dishwasher registers a 45 dB. Customer still wants the dishwasher to be quieter I explained on his house resting is 45 dB his house is not that quiet 40 dB is in a perfect scenario
Robert A.
WASHER GE GTW485ASJ1WS "Installed adj and base, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Installed new part unit op tested good. Except for the water line it is split needs new water lines; ordrng 1 WPW10279882 (WATER LINE) and 1 WPW10279884 (WATER LINE)
Robert A.
DRYER WHIRLPOOL WED8500DW4 "Removed sock from blower wheel, reset cover and lint trap, op test ok"
Jeff M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Spray arm fell off broken in half customer can install ; ordrng 1 WPW10498900 (SPRAY ARM)
Arthur V.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 New door damaged see pic. Need to reorder. Talked to Craig who knows to call us when it arrives. ; ordrng 1 LW10648584 (dor-fip)
Robert A.
RANGE HOTPOINT RGB525DEH3WW "Cust states that gas line behind unit was tightened, but fd said unit is giving off co, checked oven, set bake, flame is bright blue, good, working as designed, suggest cleaning oven, op test ok"
Robert A.
REFRIGERATOR WHIRLPOOL WRB329DMBW00 "Cycled i/m, not calling for water, replaced i/m, cycled and filled, op test ok; used 1 W10884390 (ICE MAKER ASSY) from stock"
Jeff M.
DISHWASHER AMANA ADB1400AGW0 The unit isn’t heating the heating Circuit tested good the unit needs a new control ; ordrng 1 W10906422 (CONTROL )
Brian B.
REFRIGERATOR FRIGIDAIRE FFTR1821TB0 Replaced ff gasket. Lubricated with petroleum gel. Adjusted feet so doors close properly. Op test ok.
Brian B.
DISHWASHER MAYTAG MDB4949SDE3 "Installed new gasket using silicone sealant. Ran diag test cycle, op test ok."
Jeff M.
DISHWASHER KITCHENAID KDFE104DWH4 Customer had a recording of the noise the dishwasher was making. I was unable to duplicate the noise but the noise in the recording is coming from the dishwasher I ran diagnostics I was unable to duplicate the noise of the customer has multiple recordings of the dishwasher making the sound. Unit needs a new sump assembly and main control ; ordrng 1 W10909702 (CONTROL ) and 1 WPW10605057 (WPW10605057)
Brian B.
MICROWAVE MAYTAG MMV4205FZ3 "Removed unit from cabinet. Replaced listed parts. Tested micro, reinstalled in cabinet. Op test ok."
Brian M.
REFRIGERATOR AMANA AFD2535DEQ4 "Cc ice build up in bottom of freezerFound ice on bottom front of freezer compartment Found small gap in bottom of freezer door gasketRemoved, and steamed freezer door gasket"