We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bedford Heights, OH 44146
Manny
Job Details: 03/17/2023
"Replaced gearcase, clutch, rotor, stator and agitator, opt test ok"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Willoughby, OH 44094
Jason N
Job Details: 03/17/2023
"Cc unit does not turn on, knob doesnt workConfirmed knob is cracked, unable to turn timer. Unit will need timer and knob replaced.; ordrng 1 WE04X25280 (Timer) and 1 WE01X24552 (Knob)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Solon, OH 44139
Brian M
Job Details: 03/17/2023
Cc no heat Found heater open ; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml) and 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
GE DISHWASHER
Model GDF570GJ2CC
Near Chagrin Falls, OH 44022
Brian M
Job Details: 03/17/2023
Cc unit not powering on Reset unit and unit turned on Ran test cycle and running normal Advised to watch Quoted for boards if issue comes back ; ordrng 1 WD21X31899 (Ui) and 1 WD21X22276 (dishwasher main boar) and 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Parma, OH 44130
Corina B
Job Details: 03/17/2023
"CC that theres a fault f1e1. Confirmed.Replaced the control, ui and harness. Tested. Opt test ok. Brought the core for return."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Elyria, OH 44035
Marie V
Job Details: 03/17/2023
"Replaced gearcase, agitator, cam and belt. Ran auto test and calibration. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Berea, OH 44017
David R
Job Details: 03/17/2023
"Replaced wash motor, cleared debris from arms. Ran diagnostics, good. Ran Rinse cycle. Good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Strongsville, OH 44136
David R
Job Details: 03/17/2023
"Had strike W11457841 surplus, replaced. Good. Tested, running cycle with load, locked. Good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Grafton, OH 44044
David R
Job Details: 03/17/2023
Replaced third rack adjusters and nuts. Good. Tested. No leaking. Op Test Ok.
We serviced a
JENN-AIR REFRIGERATOR
Model js42ppdude01
Near Westlake, OH 44145
Angel
Job Details: 03/17/2023
"Cc that freezer lights are not working and ice maker as well. Confirmed cc, found one of the modules blown causing the others to dim replaced module. Lights came back on. Ice maker receivers not communicating. Will need receivers.; ordrng 1 W10757851 (Receiver controls), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Walton Hills, OH 44146
Joe O
Job Details: 03/17/2023
Installed gasket. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB765W2
Near Bay Village, OH 44140
Angel
Job Details: 03/17/2023
"Cc that when unit fills its loud. Confirmed cc, valve was kind off loud replaced it with new one tested unit again opt test good."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Mentor, OH 44060
Jason N
Job Details: 03/17/2023
"Cc unit spewing CO, smells when using oven, hot air leaks from door, temperatures too low, baking times longRan bake test 350 degrees. Checked flame on burner tube, good flame, full and bright blue. No abnormal smell, advised customer any gas appliance will emit CO due to combustion, and CO is odorless. Found small area on top of door where hot air is escaping, causing moisture film on console. Recorded temperatures during bake test at 350 degrees. Average temperatures reading 337 degrees. Calibrated temperatures +15 degrees and retested. Temperatures reading 353 degrees. Ordering oven door gasket ; ordrng 1 W11562931 (Gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Lyndhurst, OH 44124
Brian M
Job Details: 03/17/2023
Installed heater OP Test Ok ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB03
Near Seven Hills, OH 44131
Corina B
Job Details: 03/17/2023
"CC that the unit is not cooling. Confirmed. Heated the start relay, compressor is not turning on. 12.83 amp on the compressor, locked rotor. Will need a new compressor. Cust does not want to repair. ; ordrng 1 W10233961 (Compressor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chagrin Falls, OH 44023
Corina B
Job Details: 03/17/2023
"Replaced the dispenser and fabric softener. Tested, good. Advised cust to clean the laundry load and go before filling. Was a lot of dry detergent around the nozzle. The flower on the screen means the fabric softener is on for the cycle. Opt test ok."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Lorain, OH 44052
Marie V
Job Details: 03/17/2023
"Cc that the unit is not heating. Confirmed. Found l1 to l2 12v, l1 to n 120 , l2 to n 240. Will need electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Painesville, OH 44077
Jason N
Job Details: 03/17/2023
"Cc unit leaking water in refrigerator Found ice buildup in freezer section, defrost drain is iced over. Cleared ice from freezer section. Steamed out drain. Checked for blockage in drain tube. Cleaned out duck bill, and cut back valve to prevent buildup. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FH05
Near North Olmsted, OH 44070
Marie V
Job Details: 03/17/2023
Cc that unit has a crack and chipped. Confirmed. Verify new cooktop. Is good. When removing cooktop found that one of the burner has the insulation around cracked . Ordering burner. ; ordrng 1 WPW10342780 (Burner)
We serviced a
JENN-AIR RANGE HOOD
Model JXD7030YS7
Near Highland Heights, OH 44143
Angel
Job Details: 03/17/2023
"Cc. that there was a noise when unit would move up and down, motor would not engage high speed. Confirmed cc, lifted unit and removed foam insulation as advised by whirlpool, also found tape that was rubbing housing, removed tape. Changed motor switch, with new switch still would not engage high speed. Called and spoke with B.J. During which started to smell burning smell emitting from motor. Ordered new motor, advised customer on smell. Part is out of stock, office to follow up. Customer stated they would reach out to whirlpool as well. ; ordrng 1 W10849492 (Motor) and 1 W11516461 (Damper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Mentor, OH 44060
Jason N
Job Details: 03/17/2023
Cc unit not cleaning dishes thoroughly Found both upper and lower spray arm jet holes clogged with stringy food debris. Able to clear out jet holes and flushed. Reinstalled spray arms. Op test good.
We serviced a
SAMSUNG DRYER
Model DVG50M7450WA3
Near Cleveland, OH 44111
Marie V
Job Details: 03/17/2023
"Replaced thermal cut off that cust bought, Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS
Near Chesterland, OH 44026
Brian M
Job Details: 03/17/2023
Cc of f8 e4 error Found drip pan to have dark substance in it not sure of the cause Clean and cleared code Advised to watch
We serviced a
WHIRLPOOL RANGE
Model RF362LXSQ0
Near Fairview Park, OH 44126
Manny
Job Details: 03/17/2023
"Cc unit not heating on bake or broil, verified and no heat and No relays activity, took back cover and No voltage leaving the control, unit needs main control but discontinued. ; ordrng 1 W10831410 (cntrl-elec( discontinued))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Bay Village, OH 44140
Manny
Job Details: 03/17/2023
"Installed badge, opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model n/a
Near Bay Village, OH 44140
Manny
Job Details: 03/17/2023
"Cc unit not making ice properly, stated that unit was making only 3 cubes, but that now unit is functioning properly but still wants it check, verified and icemaker cycle and fills properly, cant duplicate the issue. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW1
Near Grafton, OH 44044
David R
Job Details: 03/17/2023
"Cc unit getting F4E4 error, also UI display will not let you select options or start unit. UI will not let me go into diagnostics or settings or anything, even after unplugging it. Blower on order, also will need main control and UI door assembly.; ordrng 1 W11408902 (UI door assembly) and 1 W11481962 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near North Olmsted, OH 44070
Manny
Job Details: 03/17/2023
"Cc unit leaking, verified and found water line loose at the valve tightened line and no leaks, opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Painesville, OH 44077
Brian M
Job Details: 03/17/2023
Installed lid lock and control OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Mentor, OH 44060
Joe O
Job Details: 03/17/2023
"Cc: high pitch squeal, off balanceFound no stored error codes. unit very well balanced. Suspension checks good, found vibration transferring through flooring. Advised customer on adjusting clothes during cycle. Found tub seal squealing. Needs gear case. ; ordrng 1 W11449840 (Gear case)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM05
Near Mentor, OH 44060
Jason N
Job Details: 03/17/2023
"Cc unit filter lights do not reset, needs changedReset both freshflow and water filter alarms by holding buttons for 3 seconds. Advised customer he can replace both filters himself as these are considered customer items and not covered under warranty. Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Amherst, OH 44001
David R
Job Details: 03/17/2023
"Cc concerns about dishes not drying. Ran diagnostics, no error codes. Ran diagnostics test, Step 6 heater is coming on and fully functional. Customer has no rinse aid. Advised customer of the importance of Rinse Aid. Also using the Extended Dry option as well. Using both Rinse Aid/Extended Dry will be the best that can unit can provide. Unit is working properly. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Willoughby, OH 44094
Joe O
Job Details: 03/17/2023
Cc: timer jumping aroundCustomer using sensing cycles. Advised on moisture sensor with mixed loads. Ran diagnostics test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model MHN30PDBWW0
Near Fairport Harbor, OH 44077
Brian M
Job Details: 03/17/2023
Error 28 mcu ccu communication error Ran several diagnostics could not duplicate Possible failing control part is NLa Reset and advised to watch ; ordrng 1 W10525374 (cntrl-elec) and 1 W10384849 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mentor, OH 44060
Dan H
Job Details: 03/16/2023
"Customer complaint that unit is not washing properly, ran diagnostics, no error codes found, unit is not shifting from spin to agitate, installed new shifter, op test good ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model E32AR85PQSC
Near Painesville, OH 44077
Joe O
Job Details: 03/16/2023
"Cc: not coolingFound temps at 77 degrees. Pulled evap cover. Found no frost pattern. Found dye on factory evap lines. Compressor is running. Found dye on heat exchanger. Needs compressor evap heat exchanger and drierCustomer does not want to repair at this time; ordrng 1 297411155 (Compressor) and 1 297414901 (Evaporator) and 1 297217900 (heat exchanger) and 1 WPW10143759 (dryer), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Westlake, OH 44145
Marie V
Job Details: 03/16/2023
"Cc that the unit did not dispense the detergent and then he stared unit, found out unit was leaking. Stared unit , confirmed. Unit is leaking from diverter. Will need new. Cust will call back if they want to continue. ; ordrng 1 WD19X25278 (Diverter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2468UD1A
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/16/2023
"Cc of leak of soapy water Could not duplicate a leak but suspected possible spray arm issue Advised to watch ; ordrng 1 5304517981 (Arm) and 1 5304517982 (Spray arm), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Gates Mills, OH 44040
Joe O
Job Details: 03/16/2023
"Cc: loudCustomer stated unit making a gurgling sound, stated unit no longer quiet after gasket replacement. Customer stated the noise sounded like something bubbling coming through the seal. Ran test cycle. No abnormal noises in wash. No abnormal noises in drain, or diverting. Could not duplicate issue. Advised customer to try capturing video if unit does it again. Op test ok"
We serviced a
JENN-AIR WALL OVEN
Model JJW8530DDW
Near Moreland Hills, OH 44022
Corina B
Job Details: 03/16/2023
"CC that the unit is not responding. Confirmed. Tripped the breaker, waited 30 seconds. Ui is not responding to the touch. Will need a new ui. Part is nla. 30 wall oven."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Rocky River, OH 44116
Angel
Job Details: 03/16/2023
"Cc.error code f8e4. Confirmed cc unit had error code f8e4, ( float switch error). Removed drip pan and float switch, water was present in drip pan, dried drip pan and float switch. Reassembled drip pan float switch. Tested unit, monitored for leaks. No leaks found unit operated as intended. Over sudsing was the issue. Gave customer trial packs of detergent to try, and explained what was happening."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Geneva, OH 44041
Jason N
Job Details: 03/16/2023
"Cc unit drips water from bottom of door after doing several loadsCustomer had load running on arrival. After load was finished, no leaks were found. There was several strands of dogs hair stuck to bottom of glass door. Advised customer that glass and lip of bellow gasket need to be clean and free of debris or hair as this will cause gasket not to seal properly. Filled out documentation only form on Service Matters for repeat issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Cleveland, OH 44110
Joe O
Job Details: 03/16/2023
"Cc: not cooling both compartmentsFound temps at 38 degrees in ff section, and 8 degrees in freezer. Found evap completely frosted over. Ohmed out heating element. Checked good. Fuses checked good. Evap thermistor reading high. Manually entered defrost. Unit defrosting. Needs control and evap thermistorControl out of stock. Office to reschedule; ordrng 1 W11594670 (Control box) and 1 WPW10384183 (thermistor)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Solon, OH 44139
Corina B
Job Details: 03/16/2023
CC that the the gasket is ripping and there is a spot on the inner door. Confirmed. Found the gasket had food on it. The door is hitting a screw on the right bottom of the trim. Took pictures of the scrapping.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Parma, OH 44129
Angel
Job Details: 03/16/2023
Replaced heater tested unit for leaks and functions opt test good.
We serviced a
KENMORE REFRIGERATOR
Model 253.63712304
Near Eastlake, OH 44095
Dan H
Job Details: 03/16/2023
"Cleared evaporator, installed new defrost thermostat and defrost timer, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRC500ESS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/16/2023
"Cc no ice dispenser Found fridge harness damaged Needs door ; ordrng 1 LW10726007 (dor-fip), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Painesville, OH 44077
Jason N
Job Details: 03/16/2023
"Cc unit not starting Checked power to unit, found terminal block and power cord wires are burned and loose. Replaced terminal lock, repaired wires and replaced power cord using truck stock part. Ran dryer op test, good heat, tumble and airflow. Op test good.; used 1 PT500L (3 PRONG DRYER CORD), and 1 279320 (BLOCK-TERM) from stock"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near South Euclid, OH 44121
Joe O
Job Details: 03/16/2023
Cc: not dryingFound unit is heating. No heat transfer through vent. Unit has good heat and air flow. Found outside vent plugged. Advised customer to keep a eye on venting
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Mentor, OH 44060
Jason N
Job Details: 03/16/2023
"Cc unit not dispensing fabric softener Ran manual valve test on fabric softener side of valve. Valve tested good, good flow on actuation. Fabric softer selection is turned on. Will replace main control and fabric softener switch ; ordrng 1 W11654023 (Main control) and 1 W11197418 (Cycle switch) and 1 W11211519 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near Bedford Heights, OH 44146
Corina B
Job Details: 03/16/2023
"CC that the unit is not spinning the clothes out. Tried to go into diag Will not go. The dial does not select go on every cycle. Started a quick cycle with towels. The spin is on high, does not spin to the max speed. Started a drain and spin, clothes came out damp. Will need a new control. Cust does not want to repair ; ordrng 1 WPW10200900 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Parma, OH 44134
Corina B
Job Details: 03/16/2023
"CC that there was a screw in the ice cubes. Checked the screws into the cabinet, good. Checked the ice maker for any other loose screws. Opt test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near Aurora, OH 44202
Brian M
Job Details: 03/16/2023
Customer showed pop took pic Customer wants unit swapped Rear damaged Customer trying to return unit ; ordrng 1 W11409866 (Tub)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL0
Near Parma, OH 44129
Angel
Job Details: 03/16/2023
"Cc that when she starts a cycle itll start normal but than start beeping and flashing. Confirmed cc, after starting unit about 4 minutes in it start flashing and beeping an error code F8E1 no water/ tap closed. Water is coming in but not enough causing the issue so we removed valve to verify it and was fine the problem is water pressure coming into the unit is very low made sure the lines werent kinked and it was good customer will need a plumber to check or replace supply valve."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near North Royalton, OH 44133
David R
Job Details: 03/16/2023
"Cc unit not advancing in cycle. Found motor fault. Found belt sheared off and cut off some of motor, pulley nut came off and cam with and rubbed into shield. Ordering shield, belt, pulley, motor. ; ordrng 1 W11497303 (Motor) and 1 W10721967 (Cam) and 1 W11611297 (Belt) and 1 WPW10427633 (Shield)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Highland Hills, OH 44122
Manny
Job Details: 03/16/2023
"Cc unit smells like Freon verified and I cant smell what shes smells, but there is a distinctive odor in the unit but its not refrigerant as this unit uses R600a, cant determine the cause of the smell, spoke to BJ he said that chemical smell is usually cause by fruits or vegetables, he advised telling the customers to mix a solution of water and baking soda and to clean the unit with thats and to place some baking soda in the unit. Unit is working properly, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Strongsville, OH 44136
David R
Job Details: 03/16/2023
"Cc unit making noise/humming/vibration. Customer has video of compressor making noise. Went into diagnostics, turned compressor up to max speed. Tightened screws to compressor, moved lines around, wood shim to help dampen noise. Good. Ram compressor, noise lowered. Good. Running quiet. Good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW0
Near Maple Heights, OH 44137
Corina B
Job Details: 03/16/2023
"CC that the u it is not draining. Confirmed. Drain pump is not pumping the water. Will need a new drain pump. Cust does not want to repair ; ordrng 1 WPW10276397 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Maple Heights, OH 44137
Manny
Job Details: 03/16/2023
"Replaced UI, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Solon, OH 44139
Manny
Job Details: 03/16/2023
"Replaced icemaker, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Mentor, OH 44060
Jason N
Job Details: 03/16/2023
"Cc unit not making ice Ran ice maker diagnostics test 56, found code e5 for ice maker thermistor bad. Replaced ice maker using misc. truck stock part. Power cycled unit to clear fault. Ran harvest test 57, all functions passed. Advised customer to allow up to 24 hrs for ice production to resume. Op test good. ; used 1 W11294907 (Icemaker) from stock"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Streetsboro, OH 44241
Brian M
Job Details: 03/16/2023
Cc unit not baking Found igniter open Recommend direct replacement over the splice in ; ordrng 1 WPW10324738 (igntr-oven) and 1 W11596211 (Igniter)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near North Ridgeville, OH 44039
Angel
Job Details: 03/16/2023
"Cc that every time he takes out the lint trap the lint fall inside to the blower wheel housing instead of sticking to the lint trap. Took apart back panel removed blower wheel housing and everything looked good no lint buildup inside at all but customer states since the run for the vent is so short he finds the lint that falls into housing all buildup outside vent. Did notice that the lint trap leaves a gap on the bottom so i adjusted it to have a better seal to see if that fixes the issue and found that they have a foil vent and there pushing unit all the way back causing the airflow to bottle neck they will need a semi rigid or rigid vent to avoid squishing the vent but everything is in perfect conditions all the seals from the door, drum and blower wheel housing are all good. Cannot find any other issues with unit documented issue"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near North Olmsted, OH 44070
Angel
Job Details: 03/16/2023
"Cc, soap dispenser not opening , and or soap not being washed away. Ran unit and wash pump is not running took off front panel to check if control is sending voltage to pump and it is unit will need pump assembly replaced. Gave customer estimate and decided not to continue with repair.; ordrng 1 W10805015 (Pump assembly), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH0
Near Fairview Park, OH 44126
Angel
Job Details: 03/16/2023
"Cc, unit flashing/ beeping trouble code. Confirmed cc f8e4 float switch error, customer mentioned unit didnt come with drip pan so they ordered it and it had arrived. Took a look and unit didnt have a float switch. Had part in truck from surplus. Customer agreed to the repairs.; used 1 W11545764 (Float switch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mayfield, OH 44143
Dan H
Job Details: 03/16/2023
"Customer complaint that water is dispensing very slow and unit is not making ice, confirmed, found supply line kinked, unkinked, op test good"
We serviced a
MAYTAG WASHER
Model Mvw6230hw1
Near Highland Heights, OH 44143
Dan H
Job Details: 03/16/2023
"Installed new shifter and lid lock, op test good"
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Rootstown, OH 44272
Brian M
Job Details: 03/16/2023
Installed CAM ACTUATOR AND BELT Ran auto test OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Parma, OH 44134
David R
Job Details: 03/16/2023
"Replaced all burner heads, spark harness and spark module. Tested. All burners lighting properly. Op Test Ok."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Wickliffe, OH 44092
Joe O
Job Details: 03/16/2023
Cc: not heatingFound heating element open. Needs element. Replaced element. Tested. Op test ok; used 1 279838 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mogadore, OH 44260
Brian M
Job Details: 03/16/2023
Cc unit not powering on Found unit making noise when pressing ui buttons Unplugged for 30 seconds plugged back in Ran auto test no issue Ran calibration OP Test Ok Advised to watch.
We serviced a
GE REFRIGERATOR
Model GSH22JGDDWW
Near Mentor, OH 44060
Jason N
Job Details: 03/16/2023
"Cc unit not dispensing water correctlyCustomer stated the water dispense became really slow so they changed the filter, now it dispenses for a few seconds then stops and makes a chattering noise. Ran dispense test, confirmed chattering from filter head. Pulled filter out and reseated. Ran dispense test for several minutes. Good pressure and no noise. Filter was not installed fully into filter head. Op test good."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML55011HS07
Near Olmsted Township, OH 44138
David R
Job Details: 03/16/2023
Corrected model number. Replaced panel control and display control. Tested. Good. Heating. Op Test Ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Olmsted, OH 44070
Angel
Job Details: 03/16/2023
"Cc that unit stopped making ice or it will make one rack over night. Ran diagnostics, checked for error codes for ice maker. Found error code e5 (ice maker thermistor fault.) tried to do fill test, not successful. Ran heater for 5 min, heater failed. Valve didnt send water Will need ice maker, heater, valve, ui, board. Ordered parts. Office to reschedule ice maker out of stock.; ordrng 1 W11579560 (Ice maker) and 1 W11387387 (Ui) and 1 W11224256 (Main board) and 1 W11087201 (Heater) and 1 WPW10341329 (Valve)"
We serviced a
SAMSUNG DRYER
Model DVE50R5200WA3
Near Huntsburg, OH 44046
Brian M
Job Details: 03/16/2023
Cc of no heat found heater open Needs heater assembly ; ordrng 1 DC97-14486A (Heater) and 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Lyndhurst, OH 44124
Corina B
Job Details: 03/16/2023
"CC that the fabric softener is not dispensing and water is staying inside the area. Confirmed. Ran a manual test for the fabric softener, valve is opening up. Turned fabric softener on for every load. Started a wrinkle control with clothes and fabric softener. Advised cust to use 1-2 tablespoons of he detergent or 1 pod. Fabric softener did dispense. Advised cust if it continues to happen, will need a control. Opt test ok. ; ordrng 1 W11543994 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chardon, OH 44024
Dan H
Job Details: 03/16/2023
"Customer complaint that unit is not making ice, ran ice maker diagnostics found e5(timed ice making) error code, freezer section temperature at 22 degrees, found freezer section evaporator fan not running, unit needs new freezer section evaporator fan motor, part is out of stock so not scheduling return appointment ; ordrng 1 W11032800 (Fan motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chardon, OH 44024
Jason N
Job Details: 03/16/2023
Cc unit lid broken Replaced lid using customer supplied part. Op test good.
We serviced a
WHIRLPOOL DRYER
Model wed8500dc0
Near Willowick, OH 44095
Joe O
Job Details: 03/16/2023
Cc: screechingFound pulley worn. Needs dryer repair kit. Installed dryer repair kit. Tested. Op test ok ; ordrng 1 4392067 (dryer repair kit)
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Solon, OH 44139
Manny
Job Details: 03/16/2023
"Cc unit making a weird sound, verified and unit making a bearings sound, check underneath and gearcase leaking oil, unit needs gear case, agitator is stuck will need to cut it off, send for dbl labor ; ordrng 1 W11550891 (Agitator) and 1 W11551646 (Spanner nut) and 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (Capacitor) and 1 W10913953 (actuator)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near North Ridgeville, OH 44039
David R
Job Details: 03/16/2023
"Customer just wanted unit checked out. Ran unit for 10 mins, timer is good and cycling, heat is cycling, good. All components working. Overall good. Op Test Ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Fairview Park, OH 44126
Angel
Job Details: 03/16/2023
Returned to home to replace drain pan and customer stated that ice maker is not making ice again. Confirmed cc. The fill tube was frozen again so I replaced drain pan and called Frigidaire tech line spoke with Russ explained issue and had me test the fill tube heater from the control board and it was open no resistance unit is not repairable stated by tech line customer will have to contact there warranty and customer service for Frigidaire to see what they will do from here on for her.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near North Ridgeville, OH 44039
David R
Job Details: 03/16/2023
"Cc wanted unit checked out overall since 5 years old, also asked about time changing adding more time. Ran diagnostics, F0E5, F2E1 error codes. Cleared. Ran diagnostics test, all components working, checked underneath unit, good. No leaks. Tested suspension rods, good, basket not bouncing around. Pressure hose is clear. Ran a normal cycle, let cycle through for about 20 mins. Time did adjust to load in unit. Can add time or less time depending on signals being sent up to control, if load is balanced, more or less time when needed. Drained unit, good. All components working good, overall good. Op Test Ok."
We serviced a
GE REFRIGERATOR
Model PSH25NGSCBV
Near Painesville, OH 44077
Dan H
Job Details: 03/16/2023
"Customer complaint that unit is not cooling properly and control goes blank, fresh food section temperature at 40 degrees, freezer section temperature at 5 degrees, user interface is going blank intermittently, unit needs new user interface , part is no longer available; ordrng 1 WR55X10493 (Ui)"
We serviced a
KITCHENAID WALL OVEN
Model KEMS308SSS05
Near Painesville, OH 44077
Dan H
Job Details: 03/16/2023
"Customer complaint that control went out after power surge , found display blank, no power to user interface , unit needs new control, customer does not want repair at this time; ordrng 1 WPW10119143 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Elyria, OH 44035
David R
Job Details: 03/16/2023
"Cc unit not cooling in FZ. Unit is located in garage, non heated. Not a garage ready unit, have to follow to location requirements. Temp minimum of 55/60* up to 110*. Right now outside about 40* so compressor is not kicking on because unit is satisfied with temp. Unit itself is good. Let customer know if he moved inside house, both sections of unit would work correctly. Location requirements are located on page 5 of owners manual. Unit is good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Highland Heights, OH 44143
Corina B
Job Details: 03/16/2023
CC that there gasket is ripped. Replaced the gasket. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Chardon, OH 44024
Jason N
Job Details: 03/16/2023
"Installed filter head. Installed filter and tested dispense. Water will not dispense with filter in place. Installed bypass and tested, good pressure and dispense. Advised customer they will have to replace filter."
We serviced a
KITCHENAID COOKTOP ELE
Model KCGC506JSS00
Near Chardon, OH 44024
Brian M
Job Details: 03/16/2023
Cc unit not sparking Found service pointer for Caps Fixed caps OP Test Ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPSS2677RF0
Near Willoughby Hills, OH 44094
Joe O
Job Details: 03/16/2023
"Cc: not dispensing iceFound auger motor is receiving proper power. Will not rotate. Needs auger motor.Customer does not want to repair at this time ; ordrng 1 241816602 (motor-auger), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Lakewood, OH 44107
Marie V
Job Details: 03/16/2023
Cc that the unit heats but no water or washing dishes. Stared unit unit fills up but motor does not runs. Found getting 120V but motor not running unit will need new pump. Office will contact once they have eta on the part. ; ordrng 1 W11613479 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Lakewood, OH 44107
Marie V
Job Details: 03/16/2023
Cc that handles are not leveled. Confirmed. Leveled unit. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Lakewood, OH 44107
Marie V
Job Details: 03/16/2023
Cc that the unit is not draining. Confirmed. Found drain hose was clogged at the end going to disposal. Drain pump damage by a piece of glass. Replaced from t/s and cleared out end of hoseOp test ok; used 1 W10348269 () from stock
We serviced a
FRIGIDAIRE COOKTOP ELE
Model FPEC3085KSA
Near Cleveland, OH 44102
Marie V
Job Details: 03/16/2023
"Cc that the unit one of the burners wont shut off unless you shut breaker off. Confirmed. Control is sticking relay on. Unit will need new control. Is showing discontinued. Cust will try to find part.; ordrng 1 316543602 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC75EC0HS20
Near Cleveland, OH 44130
Manny
Job Details: 03/16/2023
"Cc unit not working, verified and unit will start then shut off, verify and notice door not depressing the door switch, readjusted door and switch is depressed, and unit operational, ran test and unit is working properly now, opt test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Middleburg Heights, OH 44130
Manny
Job Details: 03/16/2023
"Cc unit gives error messages, verified and found F0E5 for off balance load and f0e3 for overload, ran test cycle unit is rocking leveled unit and re ran test cycle opt test ok, basket spin freely, advise customer on the load size and the amount of detergent to use, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS06
Near Avon Lake, OH 44012
Marie V
Job Details: 03/16/2023
"Cc of unit making a noise. Confirmed, noise is coming from damper motor. Ordering oart; ordrng 1 WPW10594329 (Damper)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Cleveland, OH 44111
Manny
Job Details: 03/16/2023
"Cc unit squeaking, verified and pulley and rollers seized, replaced rollers and pulley with TS# 4392067, opt test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Amherst, OH 44001
Marie V
Job Details: 03/16/2023
"Cc that the unit is making grinding noise by the end of the cycle. Ran diag, found f0e5 off balance load. Also found cam one of the teeth broke off. Replace cam from t/s. Tested unit. On auto test and manual. Op test ok; used 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Parma Heights, OH 44130
Angel
Job Details: 03/15/2023
"Cc that unit was not agitating. Confirmed cc will not agitate just hum looked underneath and shifter was moving back and forth how it should so i replaced capacitor tested unit opt test no good. Verified again and noticed cam was not engaging all the way for it to agitate removed cam and it was damaged replaced cam hoping that the shifter did not get damaged as well but unit stated agitating as should it was just not engaging all the way because of the damaged cam.opt test good. Recommended customer not to overload washer as well.; used 1 W11395618 (CAPACITOR), and 1 W10721967 (Cam) from stock"