Local Reviews
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Gabriel P.
REFRIGERATOR FRIGIDAIRE FFTR1821TS0 "Fridge was in garage and didn’t had a heater on garage I couldn’t explain him why the fridge is not going to function correctly so I call chad and he explain customer for me ,plus found temp on freezer 5 to 9 degrees and fresh food section is 32 degrees"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Found freezer not defrosting. Heater checks good. Bi metal was closed. No voltage to defrost needs control bd. Got number from SM ; ordrng 1 W10861908 (cntrl-elec)
Arthur V.
WASHER CROSLEY VAW3584GW1 Upon arrival unit in a continuous drain mode. (Thats why ir wouldnt shut off ). Let unit complete drain mode and ran diagnostics. No errors. Advised cust to get drain ran correctly per installation. Cust needs plumber.
Arthur V.
WASHER FRIGIDAIRE FAFS4272LW0 "New part was defective. Sticking as its going around. High spot on rotor. Please reorder motor ; ordrng 1 134638900 (motor,induction)"
Arthur V.
WASHER WHIRLPOOL WFW8540FW0 Installed control and sensor. Ran a service diagnostics and unit passed. Control had a green core sticker so i took it for a return. Unit op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Upon arrival no frost in freezer. Possible door opening issue. Adjusted legs so doors would close better Removed plastic film around handles. Unit op test good
Arthur V.
WASHER MAYTAG PAVT244AWW Cust thought she heard a snapping type noise coming from washer. She thinks maybe a belt broke. Took off front cover and found a styrafoam sound deadening block laying loose inside. Checked belt and pulley. Good. Ran a wash cycle "; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Arthur V.
REFRIGERATOR MAYTAG MFF2258DEH00 "Found unit ice maker full of ice and not cycling Needs ice maker. Truck stock part box was open and icemaker is very dirty. Doesn’t look new Please ship me a replacement icemaker for my truck stock to replace the one i have and ship the customer one also. Took pics Still have dirty part ; ordrng 1 W10884390 (icemaker), used 1 W10884390 (ICE MAKER ASSY) from stock"
Arthur V.
WASHER WHIRLPOOL WTW4816FW2 Found drain pump faulty. Needs pump Used wet dry vac ti remove all water from unit ; ordrng 1 W10919003 (pump-water)
Brian B.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Installed compressor and evap. Ran some Freon into low side as a test. Pressure would not equalize when shut off. Unsoldered cap tube from filter and tried again to push freon through evap and cap tube. No Freon out of cap tube. Unsoldered cap tube from evap and added Freon on low side. Freon comes out of evap .. This proves cap tube restriction. Called whirl TL, 7723739214, Adrian. He documented findings and said whirl will notify customer about replacement. No further service necessary.."
Brian B.
RANGE WHIRLPOOL WFE510S0AS0 "Replaced RF burner. Tested burners, op test ok ..; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
REFRIGERATOR WHIRLPOOL ED5VHGXMB10 "Replaced filter housing and filter. Tested water, no leaks. Op test ok..; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
DRYER KENMORE 11079652800 "Customer has already replaced Ignitor, but machine not heating. Found open thermal fuse. Will give est. customer wants to repair himself. Did not repair. Paid sc."
Brian B.
RANGE WHIRLPOOL WFG540H0ES1 "CC that she got a headache when using oven. Gas Co. came out and measured co level at 70 ppm. Removed oven burner and checked orifice and air shutter, all adjusted properly.. Called whirl TL, Mike. He said a reading below 200 is normal, but they have to send us their co meter so we can take our own measurements. Meter will be sent to office, not to customer home. Office to r/s customer and send tech that is familiar with co tester. Customer will call cons assist because they want range replaced.; saved tckt"
Brian M.
DISHWASHER KITCHENAID KDPE234GPS0 "Cc unit not washing dishesUnit recently installed into remoldeled kitchenFound water entering unit, sump motor not startingGood power to sump motorNeeds sump motor assembly; ordrng 1 W11085683 (pump&motor)"
Brian M.
WASHER WHIRLPOOL WTW5800BW0 Cc of unit not spinning Found hub worn out Replaced using truck stock Ran auto and calibration OP TEST OK ; used 1 W10528947 (HUB) from stock
Brian M.
RANGE GE JGSP28SEN1SS Cc of no bake Found igniter not glowing Replaced using truck stock Ran test bake up to 350 OP TEST OK ; used 1 12400035 (IGNITER) from stock
Macaulay G.
WASHER MAYTAG MVWC565FW1 Replaced suspension kit.
Macaulay G.
REFRIGERATOR KITCHENAID KBLS19KTSS1 Replaced evaporator fan. All tested ok.
Macaulay G.
WASHER MAYTAG MVWX655DW1 Unit not shifting to spin. Found nut to clutch was loose. Put lock tight on nut and tightened. All tested ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 See BJ report
Corina B.
REFRIGERATOR KITCHENAID KSSC42QVS01 "Replaced the control. Brought core back for return. Optest ng. Checked power to the inverter 120 volts, checked the r/w and red 0 dc volts. Called t/l Robert file # 7723741464 will need a new evap fan and control. ; ordrng 1 W10789107 (cntrl-elec) and 1 W10822580 (motor-evap 11527), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER MAYTAG MDB4949SDM1 CC that there is no water going into the unit. They replaced the water valve. The connections to the water valve was on incorrect. Fixed valve. Checked the voltage to the pump and motor has 120 volts at control. Will need a pump and motor
Corina B.
DBL WALL OVEN JENN-AIR JJW2830WP00 Replaced parts listed. Heated the oven to 350*. Optest.ok
Corina B.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Cust showed pop, sent pic. CC that the ice is freezing together and can not get the ice bin out. Steamed the ice bin. Checked the ice door, good. Advised cust to replace the ice every 7-10 days to not have the cubes clump together. Optest ok"
Robert A.
OTR MICROWAVE KITCHENAID KMHS120ESS4 "Found door switches in locked possition with door open, needs switches, fuse open, needs fuse, replaced both, op test ok; used 1 W10138793 (FUSE, MICROWAVE862), and 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS64.39) from stock"
Robert A.
RANGE WHIRLPOOL WFG540H0ES0 "Found knob broken, needs knobCust to install; ordrng 1 W10766544 (KNOB2965), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
REFRIGERATOR GE GSS25KGSCCC "Set to water tested disp, working correct, had cust test, op test okPd in full per hb"
Robert A.
REFRIGERATOR WHIRLPOOL WRS342FIAW00 "Found auger motor running, not enguaging ice bin auger, reset, tested, op test ok"
Dan H.
RANGE WHIRLPOOL WFG231LVS0 "Customer complaint that oven is not heating, confirmed, found ignitor not glowing, ignitor is recieving 120vac, Installed new ignitor, op test good ; used 1 12400035 (IGNITER 52.99) from stock"
Robert A.
WASHER MAYTAG MVWB865GW0 "Installed gearcase and clutch, ran test 51, op test ok"
Robert A.
RANGE WHIRLPOOL WFG320M0BS3 "Installed valve, tested bake, op test ok"
Robert A.
DISHWASHER WHIRLPOOL WDT720PADM1 "Found adjusters bad, replaced, film on glasses, suggest running hot water in sink before starting unit, use less soap and use rinseaidRan diognostic cycle, water temp at fill 94deg, needs to be 120deg, suggest running hot water in sink before starting unitOp test ok; used 1 W10712395 (ADJUSTER (SET OF 2)) from stock"
Robert A.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Inspected unit, found green dye on ff evap, leaking at fact joint, needs evap; ordrng 1 W10917531 (FF EVAP)"
Brian M.
RANGE GE PT925SN2SS "Installed listed partsRan test bake on upper and lower cavities to 350 degreesProbed both cavities, both readings within plus/minus 10 degreesOP TEST OK"
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed listed partsOP TEST OK
Brian M.
WASHER MAYTAG MHW3505FW1 Cc of unit not starting just keeps draining Found error for pressure water sensor Customer had a stacked unit Installed sensor from truck stock Ran auto test OP TEST OK ; used 1 WPW10448876 (SENSOR PRESS) from stock
Brian M.
KITCHEN WHIRLPOOL WDT970SAHZ0 customer to email paper work Cc of unit not washing Found wash pump getting power but not turning on Needs sump assembly ; ordrng 1 W11087376 (pump&motor)
Paul P.
OTR MICROWAVE MAYTAG MMV4206FB0 "Installed control (included display). Tested microwave, display operating properly."
Paul P.
DISHWASHER KITCHENAID KUDS30IXBT6 "Found the rinse aid dispenser lid needed tightened in door, now working properly. Set down mitigation mat."
Paul P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Found excessive frost buildup in freezer and around ice bucket, temperature at -10. Defrosted ice maker fill line, ran harvest and fill test, now working properly. Set down mitigation mat. Freezer set on 2 bars, second highest setting."
Paul P.
DRYER AMANA NED4655EW1 "Called to confirm. Installed blower motor and timer. Tested dryer, operating properly."
Paul P.
WASHER WHIRLPOOL WTW7500GC0 "Tested washer, found error codes F8E1, long fill/no fill, and F6E2, user interface cannot heat ACU. Made sure all connections at board were seated properly, checked incoming water pressure. Ran service calibration, washer now working properly. Set down mitigation mat."
Paul P.
RANGE AMANA AGR5330BAS3 Installed front panel in oven door.
Brian M.
DISHWASHER KITCHENAID KUDC10FXSS5 Installed listed partsRan test washOP TEST OK
Macaulay G.
WASHER WHIRLPOOL WTW4850HW1 Unit would not turn on at all. Found power inlet plug to control board was unplugged. Plugged in connected. Ran auto test. All tested ok.
Macaulay G.
WASHER MAYTAG MVWC565FW1 "Unit not starting. Has motor fault F7E6. When putting into agitation in manual test cycle, when motor engaged, lights flashed and unit reset. Motor has open start winding. Office to order motor.; ordrng 1 W11026785 (motor-drve)"
Brian B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Machine leaking in front . Found counter Brackets not connected to dishwasher and machine leaning too far forward. Also, drain hose hitting left hinge when opening door. Pulled machine and corrected install issues. Attached counter brackets and leveled machine. Ran test cycle, op test ok.."
Corey L.
RANGE WHIRLPOOL WFG320M0BS2 "Installed new control, started bake for 350, op test good"
Corey L.
WASHER WHIRLPOOL MVWX655DW1 "Customer complaint washer not turning on and not spinning out clothes well, gfci was tripped, reset, ran diagnostics found f0e2 over suds, f7e6 motor fault, f7e7 unable to reach rpm, f9e1 long drain, cleared codes, spun by hand and seen suds pouring from every hole around basket, started spin test basket spun slowly, filled with water to rinse, drain is real slow, found a sock caught at drain inlet on tub under basket, removed, unit now drains normal, and spins at full speed, ran calibration, advised customer to only use 1-2 tbsp of an he detergent"
Paul P.
RANGE AMANA AER6303MFS1 "Installed terminal block and tested incoming power and main control, all working properly. Technician kept part sent for return, did not need to use."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced led with harness. All tested ok.
Macaulay G.
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA Ice maker fan not circulating. Found foil blocking fan from moving. Removed blockage. All tested ok.
Brian M.
DISHWASHER MAYTAG MDB7749SAB1 Cc of unit not working Could not get proper response out of Ui Buttons and control could not get into diagnostics Needs Ui and control Customer does not want to repair EST only
David R.
WASHER MAYTAG MVWX655DW1 "Found error code F8E1 no fill long fill, found valves were turned off. Turned them on, ran service mode. Op test ok."
Brian M.
WASHER MAYTAG MVWC465HW2 "Cc stuck in spin and water level concernsError code found for lid lockRan auto test and calibration , no issues foundOP TEST OkInstructed customer on how units sense water levels with different wash options"
Dan H.
WASHER MAYTAG MVWC565FW1 "Installed new motor and capacitor, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 "Installed new door and hinge, op test good"
Dan H.
KENMORE RANGEAIR 790.7423331 "Customer complaint that left front burner is not lighting, confirmed , ignitor lights with other burners, unit needs new ignitor switches; ordrng 1 316580615 (harness-ignitor 44.06), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE KITCHENAID KGSK901SSS00 "Customer complaint the left front burner is not lighting, confirmed m unit needs new burner head , oriface, and ignitor ; ordrng 1 WPW10128455 (holder-orf 44.75) and 1 WPW10406797 (burnr-head 35.22), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Customer complaint of some ice on her greens and cannot remove water filter, temps were 38 ff and 33 in crisper drawer, 03 frz, found crisper damper set to coldest, advised about this adjustment and adjusted warmest, removed filter with no issue and installed new, reset filter replace warning"
Corey L.
RANGE WHIRLPOOL WGE555S0BS01 "Customer complaint cookies came out not as cooked as usual worse with upper, ever since self cleaning before thanksgiving, started bake for 350, unit preheated and temped at 354, explained calibration setting and calibrated both ovens +10 degrees, reset control, set time"
Corey L.
WASHER MAYTAG MVWB865GW0 "Customer complaint of a noise when machine starts to wash, ran diagnostics no codes, ran high spin test, bearings and gearbox sound normal, started agitation, found 6 cents between wash plate and basket, removed, op test good"
Arthur V.
WASHER MAYTAG MVWC200BW0 Found unit not level. Customer had issues with unit trying to spin with a load. Removed error code f2e1 stuck key and checked unit for a rubbing pulley or faulty shock absorbers. Both check good. Ran a service diagnostics cycle and unit passed. Releveled washer using adjustable legs and tested with a load of towels Op test good. Unit spun dry a load of towels
Dan H.
REFRIGERATOR MAYTAG MFT2776FEZ00 "Customer complaint that doors are unlevel and causing mullion to rub on bottom of fresh food section , confirmed, leveled unit, op test good"
Corey L.
DRYER WHIRLPOOL WED4850BW0 "Customer complaint dryer not turning on, confirmed, unit is getting correct power, found thermal fuse open, replaced with ts fuse, element is only half glowing, found element shorted to the shell, replaced element with ts element, op test good, customer has about a 20foot long vent before it gets to the wall, advised this is causing the unit to run at a hotter temp stressing out components faster then usual; used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"
Dan H.
WASHER MAYTAG LSG1000 "Installed new lid switch, op test good"
Dan H.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed new parts, op test good luck"
Dan H.
REFRIGERATOR FRIGIDAIRE FLSC238DS6 "Customer complaint of ice build up in freezer section and unit does not dispense ice, found ice build up common with evaporator drain tube clog, found ice bin broken, unit needs evaporator drain tube cleared and ice bin, cleared evaporator drain tube, op test good ; ordrng 1 241914702 (ice container assy 150.00)"
Dan H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint that unit only produced 12 ice cubes after ice maker and control was changed, ice maker optics are good, ice maker is not filling, valve is recieving 120vac, unit needs new valve; ordrng 1 WPW10394076 (water valve)"
Corey L.
DRYER ELE WHIRLPOOL WED7500GW0 "Customer complaint dryer shuts off right after pressing start, unit won’t even power on, found unit only getting 115v, advised customer’s contractor to contact an electrician to look at power to the unit, customer pulled in as tech was pulling out and asked if I could check one more time after she cycles the breaker, ok, same thing occurred, contractor pointed out to customer that the breaker is weak and keeps tripping it needs replaced"
Corey L.
WINE COOLER KITCHENAID KUWR204ESB0 "Customer complaint of dent on outer silver part of door, confirmed, unit has a right hinge door, left hinge door shell was ordered, ordering correct part, customer is hosting dinner Xmas eve so 1:00 is the latest time for tech to arrive; ordrng 1 W11164089 (DR SHELL RIGHT HINGE)"
Gabriel P.
RANGE WHIRLPOOL WFG505M0BS3 Replace parts opt test ok
Corey L.
DISHWASHER KITCHENAID KDTE404DSS0 "Customer complaint dishwasher not working, confirmed not one selection works, unit is getting power, performed stuck key test, unit needs ui replaced; ordrng 1 WPW10537418 (PNL)"
Brian M.
WASHER WHIRLPOOL WTW8040DW4 "Cc not cycling correctly Found f801 code for long fill, ran diagnostics, would not pass fill cycleFound pressure sensor hose disconnect from control boardRerun diagnostics, OP TEST OK"
Jeff M.
DISHWASHER WHIRLPOOL WDF330PAHT1 Installed new part unit op tested good
Jeff M.
DISHWASHER FRIGIDAIRE FFBD2406NB Installed new part unit op tested good
Jeff M.
MICROWAVE JENN-AIR JMC8130DDS Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WTW4955HW0 Installed new part unit op tested good
Paul P.
RANGE ELE WHIRLPOOL WFE525C0BS0 "Replaced oven door hinges, door operating properly."
Dan H.
REFRIGERATOR KITCHENAID KSCS25FVMS02 "Installed new valve, op test no good ; O-emld tckt"
Dan H.
RANGE WHIRLPOOL WEE730H0DS0 "Installed new cooling fan, op test good"
Dan H.
REFRIGERATOR MAYTAG MRT118FFFM01 "Customer complaint that doors are scratched, confirmed, unit needs new fresh food section and freezer section doors ; ordrng 1 LW10680727 (dor-fip) and 1 LW10680730 (dor-fip)"
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint that unit is not powering up, confirmed, found outlet unit is plugged into is switched off with garbage disposal out, unit works when switch is turn on, advised customer that they need an electrician to correct power supply, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Customer complaint that water filter light will not reset, reset water filter light showed customer how to reset water filter light, op test good"
Dan H.
RANGE FRIGIDAIRE FGS365ECH "Customer complaint that door will not stay closed, hinges are sprung, unit needs new hinges, parts are no longer available ; ordrng 2 318024747 (hinge door)s"
Dan H.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Customer complaint that deli drawer control is not on, confirmed, unit needs new deli drawer control; ordrng 1 W10677119 (cntrl-elec)"
Dan H.
WASHER AMANA NTW4516FW2 "Cc that unit is making a loud banging noise, suspension is good, ran diagnostics found f0e2(over suds condition) error code, ran high speed spin in manual test cycle, unit spins, no unusual noises heard, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Dan H.
DRYER WHIRLPOOL GEW9250PW1 "Customer complaint that unit is not heating,confirmed, found thermal cut off open, installed new thermal cut off kit from truck stock surplus , op test good ; used 1 279973 (THERMAL CUT OFF KIT) from stock"
Brian B.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Replaced control. Also replaced defrost sensor from t/s. No added charge for sensor. Set controls. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING), and 1 W10902214 (THERMISTOR) from stock"
Corina B.
DISHWASHER FRIGIDAIRE FGID2466QF4A "CC that the water does not drain from the dishwasher.found the drain pump not spinning and the drain hose is clogged. has power to the drain pump. Will need and new drain pump and drain hose. Called Sm to order parts ; ordrng 1 807117001 (hose 1991) and 1 A00126401 (pump assembly 5958), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced the door. Steamed out the gasket. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 "CC that the dishwasher is leaking from the center. Removed the front door, watched the dishwasher run for 15 minutes, no leaks. Optest ok."
Corina B.
REFRIGERATOR KITCHENAID KFCS22EVMS0 "Recovered refrigerant, replaced compressor and drier, pulled 28"vac w/ pump, watched, good, charged 5.25oz. r134a, unit cooling, pressures good, op test ok"
Corina B.
REFRIGERATOR KITCHENAID KRFF707ESS01 CC that both sections are not cooling. Found no frost pattern on either section. Will need a ff evap and a drier. Called SM to order parts. Replaced the rollers.; ordrng 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Corina B.
RANGE GE CGS990SET4SS Replaced the igniter. Optest ok.
Corina B.
DRYER KENMORE 110.865725 "CC that the time stays on 15 minutes on casual and delicate pf flashes. Started unit on time dry at 20 minutes counted down, ran a delicate cycle from 30 minutes to 13 minutes. Working as designed. Advised cust if it happens again it will need a main control. Optest ok."
Corina B.
DISHWASHER KITCHENAID KDHE404DSS0 replaced the control. Found drain pump is missing a fin and the fan motor is leaking. Will need a new fan and drain pump. Cust is calling whirlpool to see if they will cover the parts.
Brian M.
REFRIGERATOR KITCHENAID KRFC300EBL01 Installed doors OP TEST OK
Macaulay G.
LAUNDRY CENTER WHIRLPOOL WTW7500GC0 Replaced console. All functions normal.
Jeff M.
RANGE KITCHENAID KSEG700EBS2 The panels clear coat is coming off ; ordrng 1 W11091880 (UI PANEL )
Brian B.
DISHWASHER PORT WHIRLPOOL KUDS40CVSS4 "Found broken door latch. Operated manually to make sure panel is working. Customer paid dep, office to order part. ; ordrng 1 WPW10404412 (DOOR LATCH 3701), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
MICROWAVE WHIRLPOOL WMH78019HZ1 "Not heating. Turntable gear missing. Office to order magnetron, diode, and turn gear. ; ordrng 1 W10337248 (driver,turntable) and 1 W11230995 (magnetron ) and 1 W11256462 (diode )"
Macaulay G.
DRYER GE GTD42EASJ0WW "Customer states that dryer had a burning smell during last load. Found bearing to drum is wearing unevenly and caused a bolt to fall out. The drum is not riding evenly and causing damaged to drum, diffuser plate, and bearing. Also, knob is lose from hair fracture at shaft. Office to order knob and drum.; ordrng 1 WE01X24552 (knob) and 1 WE21X24544 (DRUM ASSM)"
Macaulay G.
B/IN REFRIGERATO JENN-AIR JS48PPDBDA Found connection issues with control. Corrected issue. Tested ok.
Brian M.
RANGE WHIRLPOOL WFG540H0AW0 Cc of unit not pre heating Found unit to be direct spark Found cookie sheets in bottom drawer Removed cookie sheets ran test bake 350 and waited for unit to cycle 2 times OP TEST OK Advised on placement of pans in bottom
Brian M.
DISHWASHER KITCHENAID KUDS35FXSSA "Installed control, harness and and UiRan test cycle OP TEST OK"
Brian M.
REFRIGERATOR WHIRLPOOL WRS325SDHV00 Recovered r134 Installed listed part Ran 30 inch vac for 20 min Filled unit with 5.5 oz of r134a Frost pattern returned to evaporator OP TEST OK Advised to give unit 48 hrs
Jeff M.
DRYER WHIRLPOOL NED4655EW1 The units door was tuff for the cust too open n close I pinched the the metal catch and made it a little bit easier for her
Brian M.
WASHER MAYTAG MVWB300W02 Cc of small leak Found unit to over fill in the bleach and detergent cups Also suspension weak causing basket to lean away from both dispensers Also found cold water valve leaking at the shut off not bad just a little bit to cause a slow drip Needs suspension rods and bleach and detergent cups Customer does not want to repair EST only Cust paid SVC 97.15
Robert A.
RANGE KITCHENAID KFGD500EWH04 "Installed spark mpd andswitches, op test ok"
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS00 Cc of no cool Found unit with all lights off with power plugged in Ff 50 freezer 50 No fans running Power cycled unit lights and fan functioned returned Unit needs control boards replaced ; ordrng 1 W10804160 (cntrl-elec) and 1 W10894103 (cntrl-elec) and 1 WPW10624574 (cntrl-elec)
Robert A.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Installed sump, ran diognostic cycle, op test ok"
David R.
RANGE WHIRLPOOL WEG515S0FS0 "Replaced control, temp test. Op test ok."
David R.
DISHWASHER KITCHENAID KDTE104ESS2 "Wash motor humming, not running. Needs pump and motor assembly. Replaced from t/s. Tested. Op test ok.; used 1 WPW10605057 (PUMP AND MOTOR ASSY 156.45) from stock"
David R.
RANGE WHIRLPOOL WFG525S0HV0 Replaced valve. Tested bake cycle. Op test ok.
Gabriel P.
WASHER WHIRLPOOL WTW8040DW4 Replace gearcase opt test ok
Macaulay G.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Claimed refrigerant. Installed new 3 way valve and valve coil. Installed new dye drier from truck stock as well. Put into vacuum for 15 minutes and held for additional 15. Charged with 5.3 ounces of refrigerant. All tested ok.
David R.
RANGE WHIRLPOOL WEE730H0DS0 Replaced bake element. Tested out element. Op test ok.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Found compressor not on check for amps read.09, replace start switch from truck stock opt test ok show customer a frost pattern on evap freezer"
Gabriel P.
WASHER MAYTAG MVWC416FW0 "Use a new bolt from truck stock ,ran calibration and auto test,opt test ok; used 1 W10076270 (BOLT ) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found no voltage goin to ice maker reboot computer then jump start icemaker it cycle to it home position turn valve on and fill icemaker show customer that is working opt test ok
Dan H.
MICROWAVE KITCHENAID KOCE507ESS05 "Installed new magnetron, op test good"
Gabriel P.
DRYER GE GTDP200EF4WS Check motor drive is good check fuse by terminal it had continuity pass customer needs a timer and start switch ; ordrng 1 WE4M416 (push to start switch) and 1 WE4M533 (timer)
Paul P.
OTR MICROWAVE KITCHENAID KMHC319ESS4 "Found piece of metal grate blocking fan, and fan oriented improperly. Reoriented fan, reinstalled microwave, now operating properly."
Arthur V.
MICROWAVE AMANA AMV2307PFS0 Replaced switch assembly’s. Op test good
Paul P.
REFRIGERATOR WHIRLPOOL MFF2055YEW01 "Found freezer frosted up in the back by the evaporator fan. Defrosted freezer. Per service pointer W10875533A, replaced brass thermistor with W10902214 thermistor from truck stock. Ops test good. Set down mitigation mat.; used 1 W10902214 (THERMISTOR) from stock"
Arthur V.
RANGE GE JB705ST1SS Cust complaint unit bake temp not correct. Went into diagnostics and found temp set to minus 20. Reset for zero (default setting) and did a temp check at 350 deg F. Temp low after cycling. Reset calibration at plus 20 deg. After resetting calibration unit working properly. At 350 med temp= ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Arthur V.
WASHER FRIGIDAIRE FFLE3911QW0 Cust complaint unit is not filling enough .. called techline Ran diagnostics. All functions normall no errors unit is working as designed.
Arthur V.
WASHER WHIRLPOOL WFW8540FW0 Getting a f3e1 error. No 5vdc at Control. Needs acu and water level sensor ; ordrng 1 W11201289 (CONTROL ) and 1 WPW10448876 (switch-wl)
Arthur V.
WASHER MAYTAG MVWC565FW1 Customer states unit not operating properly ——ran diagnostics No errors. Advised cust how to load and how much detergent to use. Ran a recalibration cycle. And a auto cycle. Both passed. Could not duplicate issue
Arthur V.
REFRIGERATOR WHIRLPOOL GI6FARXXF02 Found unit needed a drain tube kit. ; used 1 W10619951 (TUBE-DRAIN) from stock
Arthur V.
WASHER MAYTAG MVWX655DW1 Replaced control. Recalibrated. Op test good.
Corey L.
DRYER WHIRLPOOL LGQ8611PW0 "Customer complaint of noises during operation, confirmed rollers and bearing are worn out, quoted to repair using ts part, ok, replaced belt, pulley, and four rollers, and lubricated, cleaned blower housing out, op test good; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock"
Arthur V.
REFRIGERATOR KITCHENAID KFIS25XVMS2 Replaced main bd. Reset code to 1813. Unit started before i left. Took core for return ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
REFRIGERATOR KITCHENAID KSCS25FVMS02 See DH pvr
Corey L.
RANGE WHIRLPOOL WFG320M0BS2 "Customer complaint f1 code and was told either control or sensor was the issue, confirmed f1 codes, cleared, unplugged unit for 30 sec, started bake at 350, unit preheated to 353 on load after 25 min with no errors, unit needs new control; ordrng 1 WPW10312660 (CNTRL)"
Corey L.
REFRIGERATOR JENN-AIR JFC2089HTB2 "Customer complaint cooling loss in both sections, confirmed temps were 35 frz and 45 ff, fans are running, compressor is not running, found start device failed, quoted to repair using ts starter, ok, replace, op test good, advised customer to allow 24 hr for temps to settle; used 1 8201786 (STARTER 71.55) from stock"
Corey L.
RANGE WHIRLPOOL WFG114SVQ0 "Customer complaint oven not lighting, confirmed, found bake ignitor open, called landlord to quote repair with ts, no answer, office contacted landlord, spoke with JY ok to repair and bill to landlord, replaced ignitor, op test good ; used 1 12400035 (IGNITER 52.99) from stock"
Paul P.
RANGE AMANA AER6303MFS1 "Found terminal block damaged, had shorted out against terminal cover. Office to order terminal block. Note there’s damage to the locknuts, will need 2 locknuts for the terminal block, none showing in diagram, comes up as the wrong part number. Office also to order control, thermal fuse tests proper.; ordrng 1 W10904904 (cntrl-elec) and 1 WPW10245259 (block-term)"
Corey L.
WASHER MAYTAG MDB7749AWM1 "customer complaint start button not working, confirmed, disconnected overlay from board, no silver migration seen, every other selection functions, unit needs new panel, customer said they were told panel was covered extended, showed customer the what their unit has under warranty through service bench, panel was not there, customer to call in with payment if they are to go ahead with repair or advised we would need a dispatch from them, ok, pnl W10811151; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "While installing new im, noticed the harness connectors are positioned to make it look plugged in, touched wire and found harness not connected, reconnected harness, ran test 57, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed evap and drier, put unit in 29 “ vacuum, added 5.2 oz of r134a, low side read 10, high at 125, good frost pattern, op test good"
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Checked temps, fine. Settings are at recommended. Crisper drawers were not aligned, fixed. Op test ok."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced led power supply. This corrected part of issue. Now sides are lit but top is dim. Office to order led modules with harness.; ordrng 1 W11228131 (led w/ harness )
David R.
DRYER MAYTAG MED6000AW0 "Checked voltage reading, correct. Board is fine. Found heating element shorted, replaced from t/s. Op test ok.; used 1 WP8544771 (ELEMENT) from stock"
David R.
DISHWASHER WHIRLPOOL KUDS30IXBL9 "Control panel cracked. Needs control panel. Customer thinking of repair, ****Do not order part.; ordrng 1 W10903576 (panel-cntl), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
WASHER WHIRLPOOL WTW7500GW0 "Installed valve ran test 51, op test ok"
David R.
WASHER MAYTAG MVWX655DW1 "Installed control. Agitator bushing, seized on agitator and will not come loose. Will need to return with more tools. ; schdld next appmnt for 12/18 TUE 2-5"
Robert A.
WASHER WHIRLPOOL WTW5000DW1 "Found hub stripped, wash plate damaged, gearcase damaged, needs more parts; ordrng 1 W10528947 (HUB) and 1 W10752283 (WASH PLATE) and 1 W11035751 (GEARCASE)"
Robert A.
WASHER WHIRLPOOL WTW6800WW1 "Ran diognostics, f51 rps sensor failure, watched cycle, ran spin, found rotor loose, tightened, ran again, op test ok"
Robert A.
REFRIGERATOR KITCHENAID KUDF204ESB00 "Found unit on, comp and fans running, no heat on highside, no room to tan lowside, comp pulling, .25 amp, needs comp and drier; ordrng 1 W10163273 (DRIER) and 1 WPW10772872 (COMP)"
Jeff M.
ICE MACHINE KITCHENAID KUID508ESS1 Customer was hearing a strange noise coming from the icemaker unfortunately I was unable to to hear the noise the machine was quiet and had a decent amount of ice inside unit tested good
Robert A.
WASHER MAYTAG MVWX655DW1 "Ran diognostics, off bal load, ran recal, found hub stripped, needs hub; ordrng 1 W10528947 (HUB ASM2616), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed door Cc of door not having badge Ordering badge customer to install badge ; ordrng 1 W10839793 (nameplate)
Jeff M.
REFRIGERATOR FRIGIDAIRE FGHN2844LFA Installed new part unit op tested good
Jeff M.
RANGE FRIGIDAIRE FGFS36FWF The ignitor failed installed new part unit op tested good ; used 1 12400035 (IGNITER) from stock
Brian B.
WALL OVEN WHIRLPOOL WOS51ES4ES00 Pulled oven out using oven dolly. Replaced thermal cutoff. Reassembled Oven. Tested oven at 350. Op test ok .
Paul P.
RANGE AMANA AGR5330BAS3 "Found front door panel coming loose, will need new panel. Office to order stainless panel.; ordrng 1 WPW10535793 (glass-door)"
Brian B.
RANGE TAPPAN 12146730/04170 "Machine approx 50 + yrs old. Found upper oven door springs broken and temp control out of range. Will need new door springs and thermostat. Also, clock not working , but does not affect oven operation. Called SM, and marcone. Mod # does not even show up anymore due to age of oven. Cannot get parts or part numbers. Cannot be repaired. Office to contact warr co.; saved tckt"
Gabriel P.
DISHWASHER WHIRLPOOL DU1055XTSQ3 Customer needed some understanding of why the drain don’t work when is hook all the way to basement call Brian and he explain for me
Paul P.
DRYER AMANA NED4655EW1 "All cutoffs check out properly. Proper voltages in to dryer. No short circuits. Timer shows advancing, but not starting the heat or run motor cycles. Office to order motor and timer.; ordrng 1 279827 (motor!dryer) and 1 W10857612 (timer)"
David R.
RANGE WHIRLPOOL WFC310S0ES2 Called customer they have two burners that just won’t sit straight and are bent. Needs two burners replaced. Called customer. She is sending pop to techs phone. No need to return. Customer will install. ; ordrng 1 W11255551 (BURNER) and 1 W11255552 (BURNER)
Gabriel P.
RANGE MAYTAG MER8800FZ1 Replace cook top opt test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF989SDAW00 "Steam out drain tube and pan,also took out drain tube from back found black nasty poop inside drain tube is clear out show customer opt test ok also change defrost to 8 hours"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Check temp on freezer 20 degrees unit was not when I arrive so I plug in and start with dryer first it been about 25 to 30 minutes frigde been plug and freezer temp droping already to 20 degrees I really don’t think anything wrong with fridge ask to leave plug little bit longer I put a bottle of water in there for then but freezer working perfectly fine
Corina B.
DISHWASHER MAYTAG MDB7749SBM1 "CC that it leaking, the soap dispenser does not stay shut and the wheels on the bottom rack are broken. Found the fill hose is cracked, soap dispenser latch is not staying shut and the wheels are broken. Will need hose, dispenser and wheels. Called SM to order parts. ; ordrng 4 W10195416V (dish rack wheel)s and 1 W10878507 (hose-fill) and 1 W11032769 (dispenser)"
Corina B.
WASHER MAYTAG MVWB835DW0 "CC that the spin cycle is loud, found the bearings are worn. Will need a new gearcase. Customer does not want to repair"
Corina B.
DISHWASHER KITCHENAID KUDS03FTPA0 "Replaced the ribbon cable, spring and link and UI they had sent out. The door still creaks when opening. Will need new hinges. Called SM to refund the spring and links. Cust has a baseboard around dishwasher where a water will not fit. Took pic. Cust does not want to replace the hinges; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER MAYTAG MVWC565FW0 "CC that the unit is leaking from the right side and it does not spin the clothes out. Found the gear case is leaking oil. Will need a gear case, cam, shifter, drain pump, motor, belt and hub. Called SM to order parts. ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10771760 (gearcase) and 1 W10876600 (drain pump) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11158831 (CAPACITOR ) and 1 WPW10006384 (drive belt)"
Corina B.
RANGE MAYTAG MER8800FW1 "Cust showed pop, sent pic. CC that the unit is dead. Checked the terminal block l1-n 129 v. L2-n 0 volts l1-l2 120 volts. Will need an electrician. Optest ok."
Corina B.
DBL WALL OVEN JENN-AIR JJW2830WP00 "CC. That the unit shuts off after 30 seconds. Ran diag f8e0 low speed fan. Checked the fan, nothing obstruction around it. Will need a new UI. Called SM to order; ordrng 1 W10401274 (panl-cntrl) and 1 WPW10273666 (blower) and 1 WPW10273667 (blower)"
Corina B.
WASHER MAYTAG MVWC415EW1 "CC that the unit is not turning on and making a noise. Found the drain pump is running, held the start button in for 10 seconds. Started a rinse and spin. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok."
Corina B.
OTR MICROWAVE WHIRLPOOL WMH31017AS4 CC that the door is not saying closed on the control. Found the door cam is in the open position. Replaced the cam from t/s. Optest ok. ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
Corina B.
REFRIGERATOR KITCHENAID KSSC42QVS01 "CC that the UI is flashing and the ff is not cooling. Ff 56 fz -2. Checked the service pointers W10802724C to replace the control. Called SM to order part; ordrng 1 W10789107 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
RANGE KITCHENAID KSGG700ESS0 Cc of unit flashing F8E0 Found Low fan speed not working Replaced fan from truck stock Ran test bake fan turned on as it should OP TEST OK ; used 1 W11107275 (FAN-BLWR10878) from stock
Brian M.
DISHWASHER KITCHENAID KUDG25SHBL0 Cc of unit not working Found unit to function other than fill valve not opening Fill valve getting power but not opening Needs fill valve replaced ; ordrng 1 W10844024 (valve-inlt)
Brian M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Installed control and ui OP TEST OK Advised to let go for 48 hours to let temps adjust
Brian M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Cc of no power Found power not properly installed Fixed power wiring OP TEST OK
Brian M.
WASHER MAYTAG MVWC425BW0 Cc of unit draining Found unit to be stuck in drain cycle Reset board ran auto Ran calibration OP TEST OK Advised on soap usage and how to much soap causes the pressure sensor to sense an over flow and shut down and drain
Brian M.
WASHER MAYTAG MVWB765FW1 Cc of squeaking Found gearcase to have a high pitch squeal when in high speed spinNeeds gearcase ; ordrng 1 W10811956 (drum assy)
Macaulay G.
DISHWASHER KITCHENAID KDFE104DBL5 Unit not responding to touch. Removed panel and disconnected membrane. Plugged in and closed door. Drain pumped turned on. Office to order console.; ordrng 1 W11105845 (console)
Paul P.
WASHER WHIRLPOOL WTW5000DW0 "Found wash-plate stripped, also gear case not fully engaging in spin, leaking on to drive assembly components. Office to order gear case, drive pulley kit, actuator, and belt.; ordrng 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10771760 (gearcase) and 1 W10913953 (actuator) and 1 WPW10006384 (drive belt)"
Paul P.
WASHER AMANA ALW880QAW "Seal on transmission just starting to go out. Customer does not want to do further repairs at this time, transmission and seal kit too costly to repair (and not showing up as available)."
Paul P.
DISHWASHER KITCHENAID KUDS30IXBT6 Found inner door insulation had slipped down on the right side and was sitting partially in to tub. Removed panel and situated insulation properly. Dishwasher now operating properly. Set down mitigation mat.
Paul P.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Found freezer setting up, freezer at -15. Water line to ice maker had a thin coat of ice. Adjusted setting to 4. Cleaned up frost, ice maker filled normally. Set down mitigation mat."
Macaulay G.
RANGE WHIRLPOOL WFE525S0HV0 "Part that was received this time was stainless, not black stainless. Office to order black stainless front panel.; ordrng 1 W11247684 (FRONT DOOR PANE W/GLASS)"
Macaulay G.
WASHER WHIRLPOOL WTW5000DW0 Replaced hub and wash plate. Ran calibration and tested ok.
Macaulay G.
DRYER WHIRLPOOL WGD4815EW2 Door was difficult to close. Dusted door catch. All tested ok.
Arthur V.
WASHER WHIRLPOOL WTW8040DW4 Replaced console and main control. Ran a service test and a recalibration cycle. Both passed. Unit is plugged into a regular receptacle now but sump pump is on the same circuit. Unit op test good at this time Took core for return
Arthur V.
DISHWASHER MAYTAG MDG7749AWM2 Found debri in where chopper blade sits causing lower than normal water pressure. Removed covers and debri and retested.
Arthur V.
WASHER MAYTAG MVWB835DW1 Found drain pump faulty. Removed water from tub and replaced drain pump. Tested. Op test good ; used 1 W10876600 (PUMP-WATER) from stock
Arthur V.
REFRIGERATOR GE ZIS480NXB New part is longer than the original and does not fit in the space needed. Called techline no help they state have to go thru parts department for resolution. Called SM he is calling GE parts to find a resolution—— installed original back into place. Parts department to call customer when we figure it out ; saved tckt
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Steamed unit out, replaced thermostat, checked drain tube. Op test ok."
Corey L.
RANGE WHIRLPOOL WFE510SOHB "Customer complaint of a heating problem, both broil and bake elements heating, all four stove top burners are heating, started bake cycle at 350, preheated for 25 min, canceled, ran diagnostics, no errors, cavity temp was 226, let element cycle off and back on, unit is operating as designed"
Corey L.
MICROWAVE WHIRLPOOL KHMS2056SSS1 "Installed rear relay board, op test no good, removed rear board, front relay board is the only other possible interference failure, ordering front relay board since cheaper than others, ; ordrng 1 WP8206488 (CNTRL 118.97)"
Robert A.
RANGE FRIGIDAIRE PLGF389ACA "Found bake ignitor, pulling 1.3amps, needs ignitor, replaced, op test ng, ignitor recieving 120vac, replaced again, op test ok; used 1 12400035 (IGNITER5299), 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
David R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Checked drain pump, nothing blocking it. Ran drain, came on. Op test ok."
Dan H.
MICROWAVE WHIRLPOOL KHMS2056SSS1 See cl pvr; saved tckt
Brian B.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 ". Found Icemaker not making ice. Arm is stuck in up position. Found arm is binding after water fills unit , and does not drop down. Pushed arm down and Icemaker cycled and filled. called TL, Butch, did not get sr #.. advised him that arm keeps binding. Removed Icemaker from fridge. Arm is still binding. he said to try another I/m. Replaced another Icemaker from t/s, but found that arm itself is bent causing pressure inside I/m head. Straightened arm and reinstalled. Arm now dropping as it should., cycled and filled, op test ok.; used 1 4317943 (ICEMAKER) from stock"