Service History 172 - Fred's Appliance

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Chagrin Falls, OH 44022

Manny

Job Details: 04/26/2022

"Cc drawer not staying on tracks, pulled drawer out and noticed body damaged on both sides of the unit, and frame is bent, not matter how drawer gets put back in it keeps popping off on its own. Call techline to report body damage sincecant replaced the part thats bent. Spoke to Andrew, he advise customer to call customer service to see whats the next step"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Mentor, OH 44060

Dan H

Job Details: 04/26/2022

"Installed new control, op test good"

We serviced a

FRIGIDAIRE STACK W/D

Model FAFW4011LW0

Near Cleveland, OH 44106

Gabriel P

Job Details: 04/26/2022

"See hv pvr,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Mantua, OH 44255

Brian M

Job Details: 04/26/2022

Installed evap wall kit Advised to watch OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Painesville, OH 44077

Joe O

Job Details: 04/26/2022

"Cc: not cooling properlyFound temps in ff section at 51, freezer at -2 degrees. Ohmed out thermistors from control. Found ff thermistor reading out of range(15.2k ohms) freezer thermistor reading 19k ohms. Needs ff thermistor; ordrng 1 12002355 (thermistor kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Hiram, OH 44234

Brian M

Job Details: 04/26/2022

Replaced filter head OP Test Ok

We serviced a

GE DISHWASHER

Model GDP665SYN4FS

Near Mentor, OH 44060

Dan H

Job Details: 04/26/2022

"Customer complaint that unit is leaking, confirmed, found sump cracked where drain pump mounts, drain pump lock tabs are also broken, unit needs new sump and drain pump ; ordrng 1 WD19X25461 (Dp) and 1 WD19X28199 (Sump)"

We serviced a

FRIGIDAIRE STACK W/D

Model FAFW4011LW0

Near Cleveland, OH 44106

Marie V

Job Details: 04/26/2022

"Replaced control and water valve. Gp called techline, programmed new control board. Op test ok"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Solon, OH 44139

Jason N

Job Details: 04/26/2022

"Cc unit not heating properly Customer states unit will shut off and not preheat when trying to run a bake cycle, as well as not being able to switch to broil after running a bake cycle. Ran bake test to 350 degrees. Unit preheating, elements turning on. Canceled and reran bake cycle several more times, unit is preheating normally at this time. Switched to broil test, broil element turning on. Ran diagnostics, no fault codes stored in history, all relay function tests passed. Could not find an issue with unit at this time."

We serviced a

HOTPOINT REFRIGERATOR

Model HPS15BTHJRWW

Near Madison, OH 44057

Joe O

Job Details: 04/26/2022

Installed evap fan. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Independence, OH 44131

Marie V

Job Details: 04/26/2022

Replaced control board. Ran auto test. Op test ok Brought core for return

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW05

Near Lakewood, OH 44107

Corina B

Job Details: 04/26/2022

"CC that the unit is leaking. Confirmed. Unit is 4-5 years, Replaced the drain tube from surplus t/s and steamed the drain hole. Opt test ok. ; used 1 W11190084 (Drain tube) from stock"

We serviced a

AMANA WASHER

Model NFW5800HW1

Near Cleveland, OH 44102

Corina B

Job Details: 04/26/2022

"Cleaned drain pump out, removed a bra pad. Started a rinse and spin. Opt test ok"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS09

Near Cleveland, OH 44113

Angel

Job Details: 04/26/2022

Replaced control and interlocks but screen would still glitch when i spoke to Bruce from tech line I asked him about this unit and stated to replace harness and control as well a ordering harness and control. Office to reschedule; ordrng 1 W11552018 (Control) and 1 W11459357 (Main harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Beachwood, OH 44122

Manny

Job Details: 04/26/2022

"Cc unit was not cooling, stated they call kitchenaid and they help them reset the unit, took temps, RC 38 and FC 7 tested all components and all passed, unit is working as designed. Opt test ok"

We serviced a

AMANA DISHWASHER

Model ADB1300AFS1

Near Cleveland, OH 44135

Manny

Job Details: 04/26/2022

"Cc unit not draining again, ran diagnostics and no codes set unit in test cycle unit draining but slow, fill unit removed hose from sink drain and drain unit in a bucket unit has no issues draining into the bucket, hooked impunity back to drain under sink and unit draining slow and the water going back into the unit, advise customer to have someone look at the sink drain and that should fix the issue, f she still have problems draining after the drain has been looked at she can give us a call and well take another look. Opt test ok"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Middlefield, OH 44062

Jason N

Job Details: 04/26/2022

"Cc unit making a loud squealing noise when runningStarted unit wash cycle, verified noise from main console area. Found when lid is locked main control relay is making a loud humming noise. Ran diagnostics, no codes stored. Unit needs main control. ; ordrng 1 W11188527 (Main control)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVSS2

Near University Heights, OH 44118

Corina B

Job Details: 04/25/2022

"CC that there are ants inside the dishwasher. Confirmed. Checked the chopper blade, no food. No odors I. The dishwasher causing ants. Opt test ok"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PLRU1777DS0

Near Thompson, OH 44086

Joe O

Job Details: 04/25/2022

"Cc: not coolingFound temps at 54 degrees. Found no signs of dye. Found unit in 15in vac. Charged unit with nitrogen, sprayed down with soap solution. No leak found. Interior cabinet leak.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Amherst, OH 44001

Gabriel P

Job Details: 04/25/2022

"Found pulley strip and bolt flew off replace from t/s opt test ok ; used 1 W10721967 (PULLEY), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lorain, OH 44052

Gabriel P

Job Details: 04/25/2022

Found error code f1e2 motor control fault delete error and ran other test it pass ran a cycle with whirlpool on phone it finish all the way Chris from whirlpool said that everything working as design but cause I have the f1e2 error that he will think another control, call my senior tech for advise on this issue he advise me to replace main Harness as well ordering ; ordrng 1 W11170319 (Control) and 1 W10903238 (Main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Amherst, OH 44001

Gabriel P

Job Details: 04/25/2022

"Found hinge off a little correct issue,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Avon, OH 44011

Gabriel P

Job Details: 04/25/2022

"Found no signs of leak only some powder spill,also show customer,opt test ok"

We serviced a

GE COOKTOP GAS

Model n/a

Near Aurora, OH 44202

Joe O

Job Details: 04/25/2022

"Found incorrect transformer ordered. Unit has no ms tag so unknown exact ms numbers. Found correct transformer. Needs transformer, Customer paid difference in part; ordrng 1 WB27X21609 (transformer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Chardon, OH 44024

Jason N

Job Details: 04/25/2022

"Cc unit same issues at last time. Customer stated unit powered off again last before, but it did not come back up this time. Found unit non functional except for UI display. Tried unplugging pantry UI and VDC components on main control. No change. Power cycled unit, found 3 way valve continuously pulsing on startup, then unit went into non functional status again. Unplugged 3 way valve and power cycled unit. Unit functions returned, unit started cooling. Plugged in 3 way valve, unit continuing to run. Called wp techline, Kurt, possible 3 way valve or other vdc issue, can try replacing valve coil.; ordrng 1 W11580434 (Valve)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Madison, OH 44057

Dan H

Job Details: 04/25/2022

"Installed new element, op test good"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Pepper Pike, OH 44124

Joe O

Job Details: 04/25/2022

Installed control. Ran auto test and calibration. Op test ok

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Strongsville, OH 44149

Manny

Job Details: 04/25/2022

"Replaced console, opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Parma Heights, OH 44130

Manny

Job Details: 04/25/2022

"Cc unit not washing fills and drain but wont wash, ran diagnostics and found codes F1E2 for control software issues, and F4E3 for motor not running, verified and motor only humming and nothing stuck in it, unit will need a motor pump assembly and possibly a control board, but will replace pump motor first and advise customer it might need the control since we had the code.customer will not proceed with the repair she said her husband wanted us to diagnose so they can determine if to fix or replace. They will think it over and let us know if they decide to repair.; ordrng 1 WPW10671941 (Pump motor assembly), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS05

Near Lorain, OH 44052

Marie V

Job Details: 04/25/2022

Cc that the unit is not dispensing properly. Confirmed. Removed filter and put it back on. Op test ok. Good pressure. Told cust to replace filter. Op test ok

We serviced a

GE DBL WALL OVEN

Model JTP55BM1BB

Near Westlake, OH 44145

Marie V

Job Details: 04/25/2022

Replaced control panel. Preheated unit to 350*. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austinburg, OH 44010

Brian M

Job Details: 04/25/2022

Cc of noise Found noise coming from ice maker Icemaker not hooked up and making buzzing noises Advised to leave arm up

We serviced a

SAMSUNG DRYER

Model DV48H7400EWA2

Near Huntsburg, OH 44046

Brian M

Job Details: 04/25/2022

Installed belt and pulleyOP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

KITCHENAID WINE COOLER

Model kuwa244pss0

Near Chagrin Falls, OH 44023

Jason N

Job Details: 04/25/2022

"Cc unit not coolingCustomer stated unit didnt cool down properly after last repair. Found unit at room temperature, unit compressor kicked on. Compressor only ran for a minutes then overload opened. Pulled unit from cabinet space, found compressor extremely hot. Found condenser fan motor not running. Checked motor resistance, reading open. Unit needs condenser fan motor. Part (4344631 ) is NLA for unit. Customer wants refund for previous repair costs. ; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS04

Near Newbury Township, OH 44065

Brian M

Job Details: 04/25/2022

"Cc no cool Found ui flashing nothing running According to tech sheet needs ui and control ; ordrng 1 W10801766 (cntrl-elec) and 1 WPW10468948 (contrl-box) and 4 WPA3073101 (bulb-light)s, used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Bedford Heights, OH 44146

Corina B

Job Details: 04/25/2022

CC that the unit is not finishing a cycle. Confirmed. Ran diag a F8e1 long fill. Checked the hot and cold. No water coming out of the cold faucet. Will need a plumber. Opt test ok

We serviced a

GE WASHER

Model GFW850SPN0DG

Near Madison, OH 44057

Dan H

Job Details: 04/25/2022

"Installed new dispenser, op test good"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Cleveland, OH 44139

Jason N

Job Details: 04/25/2022

"Cc unit belt came off Found belt broken inside unit. Replaced belt using truck stock part from repair kit. Customer stated he did not receive any parts. Ran dryer op test. Noticed excessive movement in drum. Drum is out of round. Ordering drum. Part is not showing in stock at Marcone. Office to contact customer with next service date. ; ordrng 1 W10545923 (Drum) and 1 W10837625 (Motor pulley), used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB00

Near Olmsted Township, OH 44138

Marie V

Job Details: 04/25/2022

No refrigerant to recover. Replaced filter drier and set unit into 28 inch vacc. No changes on gages. Filled unit with r134a 4.8oz. Full frost on evaporator. Op test ok

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near North Olmsted, OH 44070

Gabriel P

Job Details: 04/25/2022

"Found roller bearings squeaking,gave estimate he will not fix hes going to buy new ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

GE RANGE

Model JHP560V4AD

Near Cleveland Heights, OH 44106

Manny

Job Details: 04/25/2022

"Replaced burner element, opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Garfield Heights, OH 44128

Jason N

Job Details: 04/25/2022

Cc unit door handle looseCustomer stated the door handle came off. They were able to reinstall but noticed the mount screws were loose. Confirmed. Replaced mount screws using customer supplied parts. Added blue thread lock to nuts. Reinstalled handle. Op test good.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Maple Heights, OH 44137

Jason N

Job Details: 04/25/2022

"Cc unit knob not working, not filling with waterCustomer stated unit knob keeps turning around and never stops, also unit is washing without enough water. Advised customer that the cycle knob is supposed to continually index around to cycle options, there is no hard stop. Ran deep water wash test with clothing load. Found hot water not coming in, valve on wall turned off. Unit filled with some water, sensed, and then continued to fill with water. Unit advanced to wash cycle. Advised customer unit will not fill tub with water by design.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXB00

Near Solon, OH 44139

Brian M

Job Details: 04/25/2022

Cleaned evap pan OP Test Ok Did not use drain tube unit already updated

We serviced a

MAYTAG STACK W/D

Model LSE7806ACE

Near Fairport Harbor, OH 44077

Dan H

Job Details: 04/25/2022

"Customer complaint of loud noise, confirmed, found blower wheel cracked, found idler pulley worn, unit needs new blower wheel and idler pulley ; ordrng 1 WP6-3037050 (Pulley) and 1 Y303836 (Blower), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE WASHER

Model 11028082700

Near Mentor, OH 44060

Dan H

Job Details: 04/25/2022

"Installed new bearings, op test good"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near North Ridgeville, OH 44039

Angel

Job Details: 04/25/2022

Cc that unit was clicking on the beginning of cycle. Tested unit and would make a scraping sound. Verified underneath and found that the cam was stripped and gearcase was starting to leak a little explained to customer and they wanted to get cam replaced and they said they will use it until washer goes out completely. Tested unit and filled and started washing as should. Opt test ok.; used 1 W10721967 (PULLEY) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW9200SQ02

Near Westlake, OH 44145

Angel

Job Details: 04/25/2022

Cc that unit has F21 error code draining issue. Removed bottom panel to washer to verify drain catch and found it clogged up with a sock underwear and some plastic packages cleaned everything up tested unit and started draining as should. Opt test ok.

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Parma, OH 44134

Angel

Job Details: 04/25/2022

Replaced dish rack. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Euclid, OH 44132

Joe O

Job Details: 04/25/2022

"Cc: not cooling properlyFound temps in ff section at 64 degrees, freezer at 14. Ohmed out thermistors from control. Found thermistors reading correct. Ohmed out defrost circuit, found circuit open. Needs control, evap thermistor and evap fan harnessFan harness out of stock. Office to reschedule; ordrng 1 W11581973 (Evap harness) and 1 W11558182 (Control) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL WASHER

Model MVWC200BW0

Near Garfield Heights, OH 44125

Corina B

Job Details: 04/25/2022

Started a cycle with clothes. Watched the whole cycle. Working as designed. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Brecksville, OH 44141

Corina B

Job Details: 04/25/2022

Replaced the ice maker. Cycled. Opt test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2342LF2

Near Wickliffe, OH 44092

Joe O

Job Details: 04/25/2022

Installed control. Unit will not function with new control. Re installed old control. Customer stated unit has been working with just the thermistor.Took both new controls for return. Office to contact for refund of control. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near North Royalton, OH 44133

Marie V

Job Details: 04/25/2022

"Cc that the unit is not spinning out the clothes all the way and they have to run drain and spin. Ran diag found error code F0E2 oversuds Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. Verify pressu sensor, is clear. Ran calibration and explain cust why unit wasnt getting up to speed. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Bay Village, OH 44140

Manny

Job Details: 04/25/2022

"Cc unit leaks from filter stated he just replaced the filter, stated he has extended warranty but not sure if is cover under warranty for the leak, but he wants it looked at to submit the estimate to warranty company and see if repair is cover found small pin hole on filter housing and need to be replaced, this is a functional issue so should be covered.; ordrng 1 W11346623 (Filter head), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258DEM01

Near Solon, OH 44139

Brian M

Job Details: 04/25/2022

Cc unit not cooling Found unit to operating properly 0 In freezer and 38 in fridge Advised to watch

We serviced a

MAYTAG REFRIGERATOR

Model RSD22A

Near Aurora, OH 44202

Brian M

Job Details: 04/25/2022

Cc unit leaking Found drain tube clogged Cleared drain tube OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Independence, OH 44131

Corina B

Job Details: 04/25/2022

"Replaced the gearcase, rotor, stator, clutch. Agitator was seized to the gearcase. Tried using hot water to remove the agitator, n/g. Will need a new agitator. ; ordrng 1 W11550891 (Agitator)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Painesville, OH 44077

Dan H

Job Details: 04/25/2022

"Customer complaint that door is not closing, found mounts ripped out causing dishwasher to move when door is opened, remounted dishwasher, op test good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Willoughby, OH 44094

Joe O

Job Details: 04/25/2022

Installed console. Ran test cycle. Op test ok

We serviced a

AMANA OTR MICROWAVE

Model AMV2307PFS07

Near Cleveland, OH 44120

Jason N

Job Details: 04/25/2022

"Cc unit sparking inside when in useCustomer stated the speaking was originating from behind the upper panel. Unit was uninstalled, customer was remodeling kitchen. Pulled outer case, found diode blown out and arcing to ground. Replaced diode using truck stock part. Ran heat test cycle for 1 minute with water, no arcing, high side operation good, water hot at the end. Op test good.; used 1 WP4313101 (DIODE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Westlake, OH 44145

Gabriel P

Job Details: 04/25/2022

"Replace harness and ui and console,opt test ok it started working show customer"

We serviced a

KITCHENAID OTR MICROWAVE

Model KMHS120KPS00

Near Bay Village, OH 44140

Manny

Job Details: 04/25/2022

"Cc unit not heating it has power, stated its making a loud humming noise, ran test and magnetron is loud, unit will need a magnetron, cap, diode and mag thermostat.; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg) and 1 W10598693 (thrmst-fix)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Ravenna, OH 44266

Brian M

Job Details: 04/25/2022

Installed cover OP Test Ok

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569YEM0

Near Avon, OH 44011

Angel

Job Details: 04/25/2022

Cc that unit was mot making ice. Verified and found that the ice maker was off but she said she was missing with it trying to see if it would work verified temperatures and the freezer was at 8* and ff section at 43* but was not running at the moment. Took off ice maker cover and ice maker was at home position cycled and filled as should. Can not find any issues with it so i lowered the temperature to the unit to see if it would help and if anything to give us a call back but unit is cycling and filling as should also noticed a small dip where the switch is so i installed a spacer for the switch to be pressed in properly. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Willoughby, OH 44094

Joe O

Job Details: 04/25/2022

Installed element. Found supply line leaking. Advised customer to have plumber out to repair supply line. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Cleveland, OH 44143

Jason N

Job Details: 04/25/2022

"Cc unit rear damaged and leaking from back connections Customer stated the rear panel is dented and also the water line doesnt connect up to unit, leaks. Verified rear panel dented in. Replaced rear panel using customer supplied pre Id part. Found polyethylene source line is missing ferrule and nut hardware. Found this hardware stuck inside unit water line connector, hardware is damaged and corroded. Advised customer they will have to replace hardware or source water line or contact a plumber."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Geneva, OH 44041

Dan H

Job Details: 04/25/2022

"Customer complaint that wheel is broken, found wheel missing axle that holds it in place, installed new axle from truck stock surplus, op test good ; used 1 W11476984 (Axle) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 106.6215911

Near Brooklyn Heights, OH 44131

Gabriel P

Job Details: 04/25/2022

"Steam again and unclog drip pan tube if it continues to get clog then is not repairable cause something must of fall in the hole have way in the cabinet of fridge cause when I unclogged it it shouldnt get clog right away it just not possible also show customer my work and she saw it was clear and unclogged,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Avon Lake, OH 44012

Manny

Job Details: 04/25/2022

"Cc unit not spinning the clothes, found a load of sheets in the unit but wasnt distributed properly, ran diagnostics and found error F0E9 for off balance pause, cleared error and ran test cycle, no issues, ran the sheets on drain and spin, unit is working as designed. Advise customer to make sure the clothing are distributed evenly around the basket to avoid off balance load. Opt test ok"

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS5

Near Seven Hills, OH 44131

Corina B

Job Details: 04/25/2022

"CC that the front left burner flame is half on and half off on a simmer. Confirmed. Found the burner head closed half away around. Will need a new burner head. Cust can install. Adjusted the flames to a simmer. Opt test ok ; ordrng 1 W11367105 (Burner head), O-SMS tckt"

We serviced a

GE REFRIGERATOR

Model PYE22KSKBSS

Near Mentor, OH 44060

Joe O

Job Details: 04/25/2022

"Cc: filter will not seat correctlyFound old filter tab broken. Removed filter. Filter slid right back in. Customers instructions stated to turn, filters do not need turned. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Euclid, OH 44117

Jason N

Job Details: 04/25/2022

"Cc unit stuck on washing cycleCustomer stated they were cleaning out tub/agitator then unit wouldnt start/stop cycle, stuck in wash. Canceled cycle. Ran diagnostics, found code f8e3 for overflow condition. Ran auto test and calibration. All functions passed. Asked customer if they were pouring water into unit while they were cleaning it out, they stated they were. Unit registered overflow condition and was stuck in cycle. Unit is working as designed at this time. Op test good."

We serviced a

CROSLEY WASHER

Model VAW3584GW1

Near Ashtabula, OH 44004

Dan H

Job Details: 04/25/2022

"Customer complaint that unit is not completing cycles, ran diagnostics found f8e3(overflow condition), f7e5(shifter fault ), and f0e2(oversuds) error codes , unit shifts from agitate to spin and back, started normal wash cycle, unit filled to normal water level and began washing, unable to duplicate the problem , unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JSC24C8EAM00

Near North Royalton, OH 44133

Marie V

Job Details: 04/25/2022

"Replaced evaporator and filter drier. Filled unit back up, op test no good. Called BJ unit had a moisture restriction. Corrected issue. Set to vacc 30. Filled with r134a 5.2oz. Op test okAdvice cust to allow 24 hours to reach normal temps."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Cleveland, OH 44109

Gabriel P

Job Details: 04/25/2022

"Replace motor ice,opt test ok"

We serviced a

FRIGIDAIRE OTR MICROWAVE

Model LFMV1846VF

Near Avon, OH 44011

Angel

Job Details: 04/25/2022

Cc that unit was missing a bracket. Verified and found that unit was missing the t nut with bracket opened up unit and found the bracket and was good just needed to be installed replaced bracket. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model CGM2745FQ0

Near Garrettsville, OH 44231

Brian M

Job Details: 04/25/2022

Customer did not receive part Needs reorder Inspected found timer not stopping Part not in stock ; ordrng 1 W11596043 (Timer)

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Parma Heights, OH 44130

Corina B

Job Details: 04/25/2022

"CC that the unit does not finish a load, and does not start. Ran diag F7E5 SHIFTER FAULT. Found a wire broken at the shifter. Will need a new harness and cam.; ordrng 1 W11448788 (Harness) and 1 W10721967 (Cam)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Euclid, OH 44117

Jason N

Job Details: 04/25/2022

Installed new door. Tested all dispense functions. All tested good. Customer satisfied with appearance. Op test good.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Conneaut, OH 44030

Dan H

Job Details: 04/25/2022

"Customer complaint of squealing noise, confirmed, found belt squealing, installed new belt, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS01

Near Columbia Station, OH 44028

Marie V

Job Details: 04/25/2022

"Cc that the unit was leaking from de dispenser and the ice was melting . Too. Temps -3* on freezer and 39* fresh food section. Do not feel any air coming in from duct for ice maker. Verify at freezer , is clear, ran diag step 120. Ice maker is getting proper voltage ice maker is not operating. Unit will need new ice maker. ; ordrng 1 W11557001 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Westlake, OH 44145

Gabriel P

Job Details: 04/25/2022

"Customer complaint that grease is getting between door advise her ,that will happen is normal and to try to be careful to not spill anything on door,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Painesville, OH 44077

Joe O

Job Details: 04/25/2022

Installed suspension rods. Ran auto test and calibration. Op test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Andover, OH 44003

Brian M

Job Details: 04/25/2022

Cc unit not selecting Found no issues with ui customer not able to push buttons hard enough to make selections OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Jefferson, OH 44047

Brian M

Job Details: 04/25/2022

Cc pre soak not working Found not plugged in Plugged in harness OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Lakewood, OH 44107

Corina B

Job Details: 04/25/2022

"CC that the clothes are still wet, cold water on hot. Ran diag F0e2 OVER SUDS CONDITION DETECTED,. Checked the hot and cold correct. Started a cycle with towels. Towels are damp. Advised cust to use 1-2 tablespoons of he detergent. Opt test ok"

We serviced a

GE DISHWASHER

Model GDF620HGJ5WW

Near Madison, OH 44057

Dan H

Job Details: 04/25/2022

"Customer complaint that control panel is not powering up, confirmed, found led flashing 7 times indicating csm trip, reset control, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Wellington, OH 44090

Marie V

Job Details: 04/25/2022

Cc that the freezer light is not working. Confirmed. Replaced light. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near North Olmsted, OH 44070

Manny

Job Details: 04/25/2022

"Cc unit not cooling, stated could be compressor since it wasnt installed, checked for leaks no leaks compressor is seized up and really hot, Recover refrigerant, replaced compressor, placed in a 29in vacuum and holding for 15 minutes, charged with 5.75oz of R134a pressure holding at 1 psi, good frost pattern on evap, in-unit is cooling, opt test ok. Advise customer to allow 24 to 48 hours for temps to equalize."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ07

Near Madison, OH 44057

Joe O

Job Details: 04/25/2022

"Cc: noiseFound everything running at arrival. Temps in ff section at 37 degrees, freezer at 4 degrees. Customer showed sound clip of noise(sounded like refrigerant running through cap tube). Called whirlpool tech line spoke with Robert. Advised of noise complaint. Advised what the Audio clip sounded like. Heard the noise while on the phone with Techline. Noise is definitely refrigerant running through the lines. He stated as long as unit is cooling and everything is functioning, This is a normal sound with no fix. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Chardon, OH 44024

Jason N

Job Details: 04/25/2022

"Cc unit not starting cyclesRan diagnostics, found codes f51 for motor rps failure, f41 for motor rod thermistor open or shorted, and f70 for overloaded. Customer stated they ran a load of pillows and rugs when issue originated. Found basket stuck in place, able to free by hand spinning. Ran auto test, all functions passed, no faults. Rps sensor test good. Advised customer to continue to use unit as normal, but to be wary of items that may cause overload/off balance situations."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Jefferson, OH 44047

Brian M

Job Details: 04/25/2022

"Cc of leak at door Found foam in left corner to be damp Ran test cycle, right at center unit leaks after it fill comes right over lip Advised on replacing motor and arm Not in stock to office to schedule ; ordrng 1 WPW10491331 (spray arm) and 1 W11025157 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Avon, OH 44011

Angel

Job Details: 04/25/2022

Cc that unit was not cooling still. Used nitrogen to find leak and found a leak on the lock ring fitting from the condenser line going into the cabinet. Tried replacing lock ring but was leaking as well so now the line was to short to install a lock ring fitting called tech line and spoke with Ed and explained issue had me send a picture of line that was too short unit not repairable, used 1 W10896689 (Coupler) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Westlake, OH 44145

Angel

Job Details: 04/25/2022

Cc that unit is not draining. Verified and unit is draining but real slow took out unit to inspect drain pump and was good but still replaced incase of intermittent issue also verified drain hose and looked good. Put unit drain with new drain pump it was still draining slow took out drawers from where the drain hose passes through and found it has a copper connection and it was in a loop fixed it and put it to be a straight shot to sink tested and unit started draining as should. Opt test ok.

We serviced a

MAYTAG WASHER

Model MFW9700SQ1

Near Westlake, OH 44145

Angel

Job Details: 04/25/2022

Replaced inlet valve tested unit. Opt test ok.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elyria, OH 44035

Gabriel P

Job Details: 04/22/2022

Found no issue with unit unit but she had flex vent advise her to change it cause is a fire hazard

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Lorain, OH 44053

Gabriel P

Job Details: 04/22/2022

"Found two error over suds and off balance clear error ran some towel for prove to customer,it pass,opt test ok"

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Avon, OH 44011

Gabriel P

Job Details: 04/22/2022

"Customer said unit was not heating and he did not know how to recalibrate explain how to recalibrate but found it on -10 f he doesnt understand how it was set like that but correct issue preheated oven to 350 degrees and it reach temp,working as design"

We serviced a

GE FREEZER

Model GSHS6HGDBCSS

Near Madison, OH 44057

Dan H

Job Details: 04/22/2022

"Customer complaint of water leaking in freezer section, ice maker turned off, turned ice maker on , ice maker cycled and filled, no leaks observed, fresh food section temperature at 41 degrees, freezer section temperature at 3 degrees, unable to duplicate the problem , unit is operating as designed"