Local Reviews
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Brian M.
WASHER DUET WHIRLPOOL GHW9400PW0 Cc of f11 Sr# 7724488121Spoke to whirlpool they stated with my previous findings And replacing the motor control it should have corrected the issue They had me check the wires while running a load to see if board drops out Ohmed out the 3 blue wires they are passing But they said it’s a shot in the dark to replace the CCU because it’s not usually that board that fails Called and spoke to BJ and he advised to do CCu and wires ; ordrng 1 WP8182212 (harns-wire) and 1 WP8182697 (cntrl-elec)
Macaulay G.
DISHWASHER KITCHENAID KDFE104DWH2 "Seal of drain pump and diverter valve are leaking slowly. Replaced drain pump and sump motor assembly from truck stock. All tested ok.; used 1 WPW10348269 (PUMP-DRAIN), and 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint of a noise sometimes like a high pitched metal scraping, ran diagnostics no codes found, ran high spin and heavy agitation, no unusual sounds heard, unable to duplicate the problem, unit is operating as designed"
Corey L.
DISHWASHER KITCHENAID KDTE254ESS "Installed drain hose, placed mit mat, op test good"
Brian M.
WASHER MAYTAG MVWB765FC3 Cc of unit giving Lf error Found water valve on cold side not opening Needs water valve ; ordrng 1 W11165546 (valve)
Corey L.
RANGE WHIRLPOOL WFG505M0BS0 "Customer complaint bake not working, started bake cycle, burner lit, canceled and restarted, burner lit, started cycle for 275, after 25 min temp was , burner cycled off and back on, unable to duplicate the problem, unit is operating as designed"
Brian M.
DISHWASHER KITCHENAID KDTE204EPA3 Cc of wheels on lower rack broken Found the lower rack wheels damaged and loose Needs all for replaced Customer wants to try and install them him self ; ordrng 4 WPW10195417 (lower roller asm)s
Corey L.
FREEZER UPRIGHT WHIRLPOOL WZF34X16DW00 "Replaced control, op test good, advised customer to allow 24-48 hrs for temps to settle"
Paul P.
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Installed pump assembly, tested dishwasher on wash cycles, now operating properly. Set down mitigation mat."
Paul P.
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Found condensation behind water filter cover, cleared condensation, reseated cover. Also, drain in bottom rear of refrigerator had build up, showed customer how to clean around drain, now operating properly.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Macaulay G.
RANGE FRIGIDAIRE LGEF3045KFM Replaced temperature probe. Tested ok.
Brian M.
DISHWASHER FRIGIDAIRE FGID2466QF Cc of not filling Ran test cycle found unit to be stuck in drain mode Reset control by power cycling and running auto test Unit is now running and operating as it should OP TEST OK
Gabriel P.
DRYER HOTPOINT HTDX100EM8WW "Replace parts,opt test ok"
Gabriel P.
REFRIGERATOR KITCHENAID KRFF507ESS00 "Found thermister in the loop wrong area,replace from truck with previous issues on this fridge service pointer with evap frozen up steam all ice and replace plastic thermister put foil tape and a zip tie,opt test ok"
Corina B.
DISHWASHER KITCHENAID KDFE104DWH1 Replaced the wheels. Optest ok.
Macaulay G.
DBL WALL OVEN JENN-AIR JJW9630DDS Hinges on bottom door are worn. Seals on both doors are warped. Office to order hinges and gaskets.; ordrng 1 12002489 (hinge) and 2 WPW10162386 (gaskt-door)s
Dan H.
DISHWASHER WHIRLPOOL WDT710PAYM6 "Installed new drain hose, op test good, kick plate was already removed when tech arrived, unable to locate kickplate clips for reinstallation"
Corina B.
WASHER MAYTAG MVWC565FW1 "Cust showed pop, sent pic. CC that the unit not spinning the clothes out. Ran diag no codes. Ran a calibration. Started a rinse and spin with 6 towels. Towels came out damp. Advised customer to use 1-2 tablespoons of he detergent. Optest ok."
Corina B.
WASHER MAYTAG SAV2655AWW CC that there is a clicking noise in a spin cycle then it goes away. Started a drain and spin. Found the gearcase is making a squealing noise and it’s leaking oil. Can not repair unit due to not having the proper tools.
Corey L.
RANGE WHIRLPOOL WFE745H0FS2 "Customer complaint there was a spark in the back of the oven when bake was pressed, power from home is good, found L1 line burnt and severed, found neutral wire very loose causing a poor connection, terminal block was damaged ; ordrng 1 WPW10245259 (block-term)"
Corina B.
REFRIGERATOR GE PSDS5YGXBFSS Replaced the main control and the evap fan. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
DRYER WHIRLPOOL WED49STBW1 CC that the vent came off. Re attached the vent. Started unit optest ok.
Jason N.
WASHER MAYTAG MVWB835DW "Installed listed suspensionRan diagnostics, no codes storedRan auto test and calibration. Op test good."
Macaulay G.
OTR MICROWAVE WHIRLPOOL WML55011HS2 Paint that was sent does not match. Office to order both types of paint.; ordrng 1 4392899 (tuchup) and 1 72017 (touchup wht)
Jason N.
MICROWAVE JENN-AIR JMW3430WS02 "Installed listed mag and inverter. Op test no good. Called WP techline, based on what has been tested, he said still sounds like inverter or magnetron may have come in bad, wants me to reorder inverter and magnetron Sr# ; ordrng 1 W10217711 (inverter) and 1 W11098747 (magnetron)"
Joe O.
WASHER KENMORE 100.2600201 Cc: noise during agitationRan normal cycleFound cam skipping teethLooked under unit found cam looseTightened camRan another normal cycleOp test ok
Macaulay G.
WASHER WHIRLPOOL WTW8500DC2 Replaced valve from truck stock. All tested ok.; used 1 W11165546 (VALVE) from stock
Joe O.
REFRIGERATOR GE PSS25NGMAWW Cc: frost on rear of freezerFound unit to have defrost issuesFound bimetal is found heater at 22.7 ohmsFound evap thermistor at 87kSpoke with sm checked thermistor from connector and from controlFound thermistor to have 19k ohmsSm advised me that wire is open in cabinet and reading should have been less then 1 ohmUnit is unrepairable per sm
Jason N.
DRYER AMANA NED4655EW1 "Cc unit not dryingChecked heat, good heat, poor airflow from unit. Removed vent housing, found dryer sheet stuck to outlet of drum. Removed and rechecked. Op test good."
Brian M.
WASHER AMANA NTW4516FW2 Customer will mail POP Cc of squeaking noise when water enters Found hot water faucet making the noise Slightly moved to the off position and noise stopped Advised on having faucet looked at
Paul P.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "04/04/19, plumber installed proper valve for improved water pressure. Confirmed proper pressure at dispenser. Found ice maker thermistor on unit installed is still reading out of proper range, not passing in diagnostic test 56, E1 code. Temperature at outlet of bin reading properly at 17 degrees. Office to order ice maker. Note the last ice maker sent looked like a refurbished unit.; ordrng 1 WPW10764668 (ice maker)"
Jason N.
WASHER GE GTW485ASJ3WS "Cc unit does not wash-agitateFound agitator loose, could not remove, unit needs agitator ; ordrng 1 WH43X25447 (agitator base asm) and 1 WH43X25448 (auger asm)"
Jason N.
WASHER WHIRLPOOL LSQ9659PG1 "Cc unit stopped working in mid cycleNo functions will work on unit, checked lid switch, lid switch open. Bypass lid switch to drain tub. Unit needs lid switch. ; ordrng 1 WP8318084 (switch-lid), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER GE GTW460ASJ7WW "Replace latch and harness and update module ran normal cycle it stops mid cycle the side to check underneath washer machine one more time and did not see oil leaking also spin basket and no signs of loud noise occurs ran diagnostics no error code got back underneath took cover off found lots of oil in cover ,motor ,clutch ,belt,pulley,shifter don’t understand why transmission was not sounding loud when I spin it never ran this issue before I add it a drain pump I’m letting senior technician bj or Shawn the side that if gearcase or motor when bad can that cause to not go into drain and spin anyway pls schedule customer last of the day if the parts arrive on Friday ; ordrng 1 WH01X24697 (BELT ) and 1 WH05X24185 (CLUTCH ) and 1 WH05X25036 (SHIFTER ) and 1 WH23X27574 (DRAIN PUMP ) and 1 WH38X27335 (TRANS) and 1 WH49X25376 (1/3 hp motor and nut) and 1 WH49X25379 (PULLEY NUT)"
Gabriel P.
WASHER MAYTAG MVWC465HW2 "Ran diagnostics found no error code,ran calibration,pass ran spin cycle pass,is working properly ,no issues found"
Arthur V.
REFRIGERATOR GE GFD28GELBDS Found unit was in a sabbath mode causing all lights and display to not illuminate. Removed sabbath mode by holding lock and light at the same time foe 3sec. Op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRS526SIAE00 "Found ice maker mid cycle. No voltage at ice maker. 65 volts at p1-1 and p3-3. Customer does not want repaired"
Arthur V.
REFRIGERATOR AMANA ABB1924BRW00 Found door was cocked allowing air flow into unit. Realligned door by closing firmly. Advised customer to open freezer by the middle or both ends of handle. And advised how to correct if this happens again.
Jason N.
REFRIGERATOR GE PSH25MSTASV "Cc water leaking from unitFound water inlet valve housing cracked, unit needs water inlet valve.; ordrng 1 WR57X10032 (valve,water8408), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER MAYTAG MDE7600AYW Found unit needs timer and knob Customer does not want repaired
Jason N.
MICROWAVE WHIRLPOOL WML55011HS0 "Cc unit vibrates and makes sounds when usingCustomer said it’s done this several times since he’s had it. Claims unit is defective. Ran diagnostics, checked acu outputs, all checked good.Ran operation test 10 times from 30s to 2m, No abnormal sounds or functions present. Checked blower fan operation, checked good. Could not duplicate any sounds/problems with unit at this time. Op test good."
Jason N.
RANGE WHIRLPOOL KERC607HBS5 "Cc RF burner not keeping temp, and oven not right tempChecked burner operations, checked temp on all burners, all burners reading approx 700 degrees on medium setting. Checked burner op on high, temps went higher. Let burner cycle for 15 min. Op test good. Checked oven temp, ran bake test to 375, let cycle for 10 minutes, read 400 degrees. Set calibration to -15, let recycle for 10 min and rechecked, read 377 degrees. Op test good."
Joe O.
VERTICAL FREEZER WHIRLPOOL WZF34X16DW01 Installed control and thermisterOp test ok
Joe O.
WASHER WHIRLPOOL WTW5000DW2 Cc: not spinning clothes outFound error code f7e6 motor faultRan auto test and calibration Ran drain and spinOp test ok
Joe O.
DISHWASHER JENN-AIR JDB1250AWS Cc: unit not workingFound power wire pulled out of wire nutReplaced wire nutOp test ok
Joe O.
REFRIGERATOR MAYTAG MFI2269DRH00 Cc: not making iceFound ice emptyFound ice maker will not cycleNeeds ice makerReplaced ice makerOp test ok ; used 1 W10882923 (ICE MAKER ASSY) from stock
Corey L.
DRYER MAYTAG MEDB955FC1 "found pop through entitlement, Customer complaint dryer not working, found unit only getting 110v, had customer reset breaker, no change, advised customer to contact an electrician"
Joe O.
RANGE WHIRLPOOL SF367LEMB0 Cc: unit not cycling heat properlyCustomer states sometimes when it shuts off to regulate the temp is does not come back onRan test bake to 400Could not duplicateOp test ok
Corey L.
WASHER WHIRLPOOL WFW75HEFW0 "customer complaint clothes come out wet still, ran diagnostics no codes, noticed customer has lint screen catcher and unit is on a gfi on the same line as a deep freezer, started wash cycle unit filled spun and drained properly, called techline spoke to Rich, #rich suggested removing lint screen and advising customer to use 1-2 tbsp of detergent, rich said to give customer wpl customer care #1-866-698-2538, unit is operating as designed"
Gabriel P.
RANGE WHIRLPOOL WMH31017HS2 "Relay on board is stuck not sending 120v to receptacle also notice ; ordrng 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Gabriel P.
WASHER WHIRLPOOL WTW4950HW1 "Replace console found caps underneath washer,opt test ok"
Corey L.
WASHER AMANA NTW4516FW2 "Replaced control, op test good"
Gabriel P.
MICROWAVE FRIGIDAIRE FFMV164LSA Customer order an turntable motor online and put in and not spinning when check motor it was 21 v and the original one was 120v explain to him he bought the wrong motor give him an estimate but he the side to get a new microwave so only paid for service call
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Cc of no cool Found temp to normal freezer is average at -20 and fridge is around 38Called whirlpool did not get the sr# but tech stated that a data temp logger is needed... Called and spoke to AB.. Lowe’s to leave unit plugged in for 10 days and office to call and check in on it to see if unit it still cooling rtm added two thermostats in unit and will record temps when she has time to take a peek at them ; saved tckt
Gabriel P.
REFRIGERATOR FRIGIDAIRE FPHS2699PF4A "Customer said there was grinding loud sound coming from freezer but when she ope door noise go away when i arrive it wasn’t making any noise I open back panel on freezer did not found any ice on evap ,opt test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRT106TFDB01 Cc of no coolFound temps to be 70 in fridge and freezer Getting .2 amps on compressor Needs evap compressor and drier ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
Brian M.
WASHER GE GUD27ESSJ0WW Installed listed parts Ran test spin and test cycle OP TEST OK
Corina B.
REFRIGERATOR MAYTAG MFF2558VEM10 "CC that the ice maker is not making ice. Ff 38 fz 0. Checked the ice maker, cycled. Cust has a saddle valve, advised cust to replace the saddle valve with an inline valve or a ball joint. Steamed fill tube out. Cycled ice maker filled barely. Will need a new valve and a licensed plumber to install the valve. Office to order the part; ordrng 1 WP67003753 (valve-inlt)"
Brian M.
REFRIGERATOR FRIGIDAIRE LFTR1832TF0 Cc of unit freezing his milk Found temps in freezer around -1 to 3 and fridge temps are averaging about 37-38 can not see where product is freezing not with these Called Frigidaire they advised that there is nothing that needs to be done Advised customer on product placement and to contact Frigidaire Ticket #states unit does not need service for this call
Brian M.
REFRIGERATOR FRIGIDAIRE FKCH17F7HWD Cc of no cool Found power to fridge and fridge on but cooling switch was off Switched on and checked evap for frost OP TEST OK
Corina B.
MICROWAVE KITCHENAID KBMS1454SSS1 "CC that there is no power the the unit. Found the fuse is open. Jumped the fuse has 1.83 amps before the fuse opens. Removed a wire from the transformer the unit will stay on. The wires on the transformer are burnt. Checked the transformer less then 1 ohms on rx1. Checked the magnetron fa and f less 1 ohm. Will need a magnetron, fuse, transformer, diode and capacitor.; ordrng 1 W10245183 (MAGNETRON 18998) and 1 W10850446 (CAPACITOR 8450) and 1 W10871219 (TRANSFORMER 19812) and 1 WP4375321 (FUSE 926) and 1 WPW10687786 (DIODE 1881), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER KITCHENAID KDFE104HWH0 Replaced the dispenser. Ran a calibration. Optest ok
Macaulay G.
WASHER WHIRLPOOL WTW8500DC2 Valve is not opening up for hot or cold. Valves are getting proper voltage. Will return to put in valve W11165546.; schdld next appmnt for 4/10 WED !
Corina B.
RANGE WHIRLPOOL GR673LXSS1 Replaced the burner. Optest ok ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
RANGE WHIRLPOOL WFG505M0BS2 Replaced parts. Tested. Op test ok.
Macaulay G.
REFRIGERATOR JENN-AIR JBRFR24IGX00 Sealed system has a leak and the compressor has become noisy. Compressor and drier will need replaced. This has been the issue since it was installed. I will need an additional technician for return visit. Office to order compressor kit.; ordrng 1 W10779331 (compressor)
Paul P.
RANGE WHIRLPOOL WFG515S0EW1 "Power outage recently. Tested sensor, reading at standard ohms range at room temperature. Started bake operations, tested after preheat, temperature rise to 425, then glide to 275 degrees, then back up to 450. Improper readings at sensor now, control sending long signals for too long of a glide. Per tech sheet, control and sensor. In diagnostics, no error codes stored. Office to order control and sensor.; ordrng 1 W10833885 (sensor) and 1 WPW10348710 (cntrl-elec)"
David R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer said saw water leaking maybe in middle of cycle. Customer ran a couple more times and no more leaking. Took off front off dishwasher. No water marks or gaps coming from dispenser. All gaskets are tight and when closed are sealed. No water leaking from fill valve, drain pump, or any other component. Leveled out feet. No error codes, all components working. Op test ok placed down water mat."
David R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Door was not hooked on hinge. Fixed and put gasket back on. Tested. Op test ok.
Paul P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Found bottom of refrigerator had ice from water leak. Pulled cover on water valve, ran ice maker fill test in diagnostics to check for leaks. No leak at water valve or water tank. Found leak above ice maker assembly, obstruction at fill cup had blocked water, flowing down vent behind ice maker assembly to bottom of refrigerator. Cleaned up ice, re assembled unit, ran fill test, now filling properly."
Corina B.
RANGE AMANA AGR5330BAS3 Replaced the gasket. Called t/l Ed file # to order a gasket from Plainfield. ; ordrng 1 W10535778 (DOOR GASKET)
Paul P.
REFRIGERATOR JENN-AIR JFC2089HPR "Tested refrigerator. Ran diagnostic, passes all tests, holding temperatures in fresh food and frozen section properly. Set down mitigation mat."
Paul P.
ICEMAKER WHIRLPOOL MIM1554ZRS0 "Tested unit, ran diagnostics. Found bin thermistor not reading properly. Removed front top cover and re seated bin thermistor, now reading properly in diagnostics. Reset unit, recycle pump and compressor cycling properly."
Corina B.
REFRIGERATOR JENN-AIR JCB2059GES "CC that the unit is not cooling. Ff and fz 81. The lights are working. No fans or compressor are running. Turned the defrost timer unit fans turned on. Checked the compressor 15 amps. Locked rotor is 19 amp. Will need a new compressor and timer. Office to order parts. ; ordrng 1 W10160407 (COMPRESSOR 40350) and 1 WP67001036 (DEFROST TIMER 7993) and 1 WPW10143759 (DRIER 1709), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
RANGE FRIGIDAIRE FPGS3085KFC "Powered up oven, checked incoming power and ground, all proper voltage and grounding. Tested ignition at each burner, found right front burner not igniting, re aligned ignitor with center cap, now igniting properly."
Dan H.
WASHER WHIRLPOOL WFW94HEXW2 "Customer complaint of f9e1 error code, ran diagnostics found f9e1(long drain), f5e2(door lock error), f8e2(dispenser system error), and f0e1(load detected during clean washer cycle) error codes, ran test cycle, door locked, unit filled, drain pump is working, unit needs new control; ordrng 1 W10427967 (cntrl-elec 159.97), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
RANGE WHIRLPOOL KFGG500ESS2 Replaced the control and ui. Brought core back for return. Core came in an unmarked box no part number on the box. Heated oven to 350*. Optest ok.
Dan H.
WASHER GE GUD27ESSJ0WW See bm pvr
Dan H.
RANGE WHIRLPOOL WOD51ES4ES01 "Customer complaint that oven is not working, confirmed, found thermal fuse open, jumped out, display lit, started bake for 350 degrees , upper cooling fan never turned on, found upper cooling fan not plugged in, plugged in cooling fan , cooling fan started, unit needs new thermal fuse, called whirlpool techline spoke to butch , said to replace thermal fuse, file number 7724581621; ordrng 1 W11025102 (fuse-thrml)"
Dan H.
DRYER MAYTAG MEDB765FW0 "Customer complaint that unit takes too long to dry, started normal dry cycle, unit is heating, good air flow outside, unit is receiving correct power, unit is operating as designed"
Dan H.
KITCHEN WHIRLPOOL WDT730PAHZ00 "Customer complaint that unit is not cleaning and drying dishes very well and using a lot of rinse aid and a burning smell, ran diagnostics no error codes found, incoming water temperature at 86 degrees, unit completed test cycle, heater turned on, no unusual smell noticed, dispenser is operating properly, unit is operating as designed"
Jason N.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Unit will not complete wash cyclePowered up unit, ran diagnostics, found code 4-3 for wash motor not workingRan wash cycle, Checked power to wash motor, good at 119v. Unit needs wash motor.; ordrng 1 W11025157 (pump&motor)"
Jason N.
WASHER MAYTAG MVWB765FC2 "Cc unit not allowing water in to unitChecked water valves, 2 valves on water pipes coming in, 1 hot water valve was not turned on all way. Ran auto cycle, all functions passed. Advised customer to use deep water fill option or use bedding selection for more water in tub."
Corey L.
DISHWASHER WHIRLPOOL WDF760SADT2 "Customer complaint start button just blinks when starting a cycle, confirmed, ran diagnostics no codes found, all components are working properly, after test cycle unit started as normal"
Jason N.
DBL WALL OVEN FRIGIDAIRE PLEB30T9FCB "Cc oven door locked, error codesPowered unit on, found codes f30 and f10 on display, both related to RTD oven sensor probe open or runaway temp condition. Oven is room temperature, temp probe has gone bad. Unit needs temp probe.; ordrng 1 316217002 (sensor,oven probe3495), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIB03 "Customer complaint freezer not freezing all food in freezer, temps were ff 38 and frz 12, settings were 37 ff and 0frz, Customer has freezer overloaded, advised too much food blocking air flow from evap fan, customer removed some excess food, ok"
Jason N.
REFRIGERATOR MAYTAG MFT2976AEM00 "Cc unit not cooling in freezer and fan noiseFound ice build up on top of evap. Steamed ice off evap. Checked defrost heater, good. Set defrost to standard 8 hr. In menu 7 in diagnostics. Op test good. Advised customer to allow up to 24 hours for temps to return to normal."
David R.
OTR MICROWAVE KITCHENAID KMHC319ESS4 "Correct power to outlet. Lights are turning on. No heat. Door switch burned, replaced from t/s. Door switches getting 120v. Low side is getting correct voltage. High side not get 120v. Tested transformer at windings and test good. Ordering mag, cap, diode, thermostat.; ordrng 1 W10561770 (capactr-mg) and 1 W10591803 (thrmst-fix) and 1 W11230995 (MAG) and 1 W11256462 (DIODE), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Joe O.
DRYER WHIRLPOOL LE9500XTW1 Cc: no heatFound thermal cut off openReplaced thermal cutoffOp test ok; used 1 279769 (THERMAL CUTOFF4012) from stock
David R.
WASHER WHIRLPOOL WTW5000DW1 "F6E6 motor fault, F9E1 long drain. Drain pump is not working and motor making noise going clockwise in agitate mode. Suspension checks fine. Ordering motor, cap, actuator, drain pump.; ordrng 1 W10876600 (drain pump) and 1 W10913953 (actuator) and 1 W11162560 (CAP) and 1 W11283592 (MOTOR)"
Brian M.
RANGE KITCHENAID KODE507EBS04 Installed control and meat jack Ran test bake and tested probe OP TEST OK
Arthur V.
WASHER WHIRLPOOL WTW5000DW1 Found issue is with control. Lock will not operate but control is not sensing the lid switch. Customer unsure if repair is wanted and will call in after he decides. Customer due refund if he does not want repair minus service call and tax ; saved tckt
David R.
WASHER MAYTAG MVWB835DW0 Replaced console and control. Tested and calibrated. Op test ok.
Macaulay G.
WASHER AMANA NTW4516FW3 Replaced control. Ran calibration and auto test cycles. All tested ok.
Macaulay G.
RANGE KITCHENAID KFED500EWH02 Corrected temperature in both ovens. Explained proper use of cook top and oven rack placement.
Macaulay G.
WASHER MAYTAG MVWB835DW4 Unit would not function. Found in factory test mode. Ran load calibration. All tested ok.
Macaulay G.
RANGE WHIRLPOOL WOD51EC0AS05 Replaced door panel.
Jason N.
DRYER WHIRLPOOL GEW9250PL1 "Cc unit not heatingVerified no heat, checked power in, good at 243v.Found element open, unit needs element. Customer to pay labor on return visit.; ordrng 1 WP3387747 (element8667), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW5000DW1 Replaced wash plate. All tested ok.
Dan H.
DRYER KENMORE 110.646023 "Customer complaint that unit is making humming noise and will not start, confirmed found element shorted to cabinet, also found drum worn through bulkhead(see pics), unit needs new element and bulkhead, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , customer does not want repair; ordrng 1 279838 (element,heater 61.75) and 1 W10828911 (bulkhead 136.74), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
REFRIGERATOR WHIRLPOOL WRS576FIDB01 "Found ice maker not reaching home position, even in diagnostics mode. Replaced ice maker, now reaching home position properly.; used 1 W10873791 (ICEMAKER) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS312SNHM "Customer complaint dryer hard to pull out, confirmed, found shelf bracket not properly installed, locked shelf bracket into channel, now drawer operating as designed"
Joe O.
WASHER WHIRLPOOL WTW8000BW0 Cc: cracking noise when closing lidFound hinge rusted out and making noise when closingNeeds hinge; ordrng 1 WPW10305277 (HINGE ASSEMBLY LEFT)
David R.
DRYER WHIRLPOOL WED4950HW0 "Took off vent from back of dryer. Tested on high temp and cycled at 190*F. Hooked vent back on, ran it, went outside to check air flow and found no air flow is coming out of vent. Vent flaps not moving at all. Vent issue, unit is working properly. op test ok."
Brian M.
WASHER MAYTAG MVWC555DW1 Cc of unit not spinning out clothes Found basket just free spinning Could not remove washplate to just replace the hubNeeds washplate and hub They are going to call whirlpool
Gabriel P.
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Call fridgidiare file number 82521293 cause it was not on file I have to do same thing I already done so ordering fill tube ; ordrng 1 5303918860 (ICEMAKER FILL TUBE )
Paul P.
WASHER AMANA NTW4516FW3 "Installed gear case, spaner nut and pulley kit. Ran calibration and test modes, all operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Arthur V.
REFRIGERATOR GE GSH25JFXNBB Upon arrival unit has interior lights on but nothing is running . Push temp button and ui reading 0 and 0. Push colder and unit went to 5 and 5 and kicked on. After a short time unit is cooling. Evap fan motor strains to run. Needs main bd and evap fan motor. . Cust to decide later if repair is wanted
Macaulay G.
RANGE FRIGIDAIRE LGEF3045KFM "When heating oven, it displays that it has reached the set temperature but is about 50 degrees off. Office to order temperature probe.; ordrng 1 316490003 (probe)"
Paul P.
DRYER ELECTROLUX EIMGD60JIW3 "Installed motor and front motor lock, all other components installed. Ran dryer on test and timed dry modes, operating properly."
Dan H.
REFRIGERATOR GE PSCS5RGXCFSS "Customer complaint that unit is not cooling, fresh food section temperature at 69 degrees , freezer section temperature at 38 degrees, evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, tapped system, found in a 10”vacuum, added r134a, frost pattern improved, unit needs new evaporator and compressor , customer does not want repair; ordrng 1 WR85X10102 (low side asm 181.20) and 1 WR87X10111 (compressor 696.37), used 1 SHIPPING (SHIPPING AND HANDLING), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Joe O.
DRYER GE GTDP200EF3WS Installed timerRan testOp test ok
Joe O.
DRYER ELE WHIRLPOOL GEW9250PW0 Cc: no air flowFound unit to be under a countertopPulled blower housing to check blower wheelUnit is blowing airFound unit to have foil style venting and no way to shorten it or adjust how it sits because of counter top and cabinetOp test ok
Jason N.
WASHER WHIRLPOOL WTW4950XW2 "Cc unit not spinningRan diagnostics, found codes,f2e1 for stuck key, f7e1 for basket speed sensor fault, f7e7 for basket unable to reach rpm., f7e5 for shifter fault. Ran auto test, unit not agitating or spinning. Found belt pulley loose and drive belt off. Replaced pulley and drive belt using truck stock. Ran auto test and calibration, op test good.; used 1 W10721967 (PULLEY3670), and 1 WPW10006384 (BELT2297) from stock"
Dan H.
KITCHEN WHIRLPOOL WDT710PAYM6 "Customer complaint that unit is not draining, found drain hose clogged, unit needs new drain hose ; ordrng 1 8269144A (drain hose 15.44) and 1 WPW10545278 (hose-drain 42.11), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
REFRIGERATOR AMANA AFI2539ERM03 "Cc dispenser not workingCustomer emailed pop to officeChecked water in, good water in to unit, no flow from reservoir to bypass. Reservoir has air and sediment in it. Flushed reservoir, turned water back on, good water flow to dispense. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Installed ice maker chute gasket. Op test good.
Paul P.
WASHER ELECTROLUX EIFLS60JIW1 "Tested washer on fill/rinse/ spin cycles. Door,seals operating properly. In drain cycle, found pinhole in drain hose from drum to pump And recirculating pump. Office to order hose.; ordrng 1 134639910 (hose)"
Dan H.
WASHER WHIRLPOOL WFW9150WW01 "Installed new drain hose, op test good , no mat left, unit is in basement"
Paul P.
DRYER WHIRLPOOL WGD4815EW2 "Tested dryer, found timer very hard to operate to set timed dry operations, also timer had sent feedback through circuit in off position (reading output voltage to signal a start.) Office to order timer.; ordrng 1 WPW10185981 (timer)"
Dan H.
WASHER MAYTAG MVWB980BW0 "Repaired drain stack , advised customer to allow at least two hours for glue to dry before using"
Paul P.
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA "Found evaporator fan used had been pulled from TS, not cross referenced to this model Frigidaire, even switching wires will not repair the direction of flow. Office to order proper fan 242077702 and fan mounting hardware to match. Put refrigerator back together for now, let customer know the bottom of the refrigerator section will be colder than normal until the fan is replaced.; ordrng 1 215474201 (washer) and 2 241563601 (bushing-motor mtg)s and 1 242077702 (motor) and 1 242135301 (clip)"
Dan H.
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint that unit is not starting, confirmed, ran diagnostics no error codes found, unit completed test cycle, unit still not starting, reset control, started normal wash cycle, unit filled and began washing, op test good"
Brian M.
REFRIGERATOR MAYTAG MFT2776DEM00 Wrong evap was ordered Picked up evap in Willoughby Recovered Freon Installed compressor evap and drier Ran a 28 inch vac for 20 min Recharged unit with 5.5oz of r134a Watched evaps frost over OP TEST OK Advised to let cool for 48 hours and ice may take up to 72 hours
Brian M.
WASHER WHIRLPOOL MVWB835DW4 Installed Ui and control Ran auto test and calibration OP TEST OK
Brian M.
WASHER WHIRLPOOL MVWX655DW0 Cc that unit keeps shaking violently Found unit to be leveled Found suspension weak and basket goes all over the place when put into a high speed spin then it levels out Needs suspension rods Customer called no whirlpool
Brian M.
DISHWASHER MAYTAG MDBH979AWW4 Installed panel and re attached handle Ran test cycle OP TEST OK
Brian M.
DRYER MAYTAG MED5500FW0 Customer showed pop Cc of unit cutting time short Ran test cycle found no errors Ran sensor test OP TEST OK Adjusted customer dryness level OP TEST OK Unit is running as it should at this time
Brian M.
RANGE WHIRLPOOL WFG525S0HS0 Cc unit still seems loose on left hinge This is a passive hinge with no spring and that is the design off of.. called whirlpool to verify and they states if receivers are not damaged then it’s normal operating condition And to have customer take complaint up with whirlpool Inspected receivers no damaged or failure
Dan H.
RANGE WHIRLPOOL KEBS107SBL04 "Installed new control and oven temperature sensor , op test good"
Jason N.
MICROWAVE JENN-AIR JMW3430WS02 "Installed listed control and door switches, op test no good. Ordering inverter and magnetron. Customer to pay on return.; ordrng 1 W10217711 (inverter17436) and 1 W11098747 (magnetron17056), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER WHIRLPOOL WED5000DW2 Found incorrect power to unit. Customer needs a electrician to provide correct power to unit
Arthur V.
REFRIGERATOR WHIRLPOOL WSF26C3EF01 Replaced main control. Icemaker cycled and filled. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
REFRIGERATOR GE PGCS1RKZASS "Customer complaint fridge is not working, unit was unplugged, plugged unit in to good outlet, fridge just cycling power on and off, lights flickering display blinking, found brown burn marks on back of main control, unit needs new control; ordrng 1 WR55X11098 (board asm main contr 185.02), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MVWX655DW1 Found hub worn causing issues. ( no spin ). Replaced hub from truck stock. Op test good ; used 1 W10528947 (HUB) from stock
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Cc freezer light won’t stay on.Installed light bulb from truck stock for test purposes. Plugged in unit. Tested freezer light switch several times. Left door open, observed light. Light operation normal. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Cc leaking and fan noiseFound freezer bottom full of water, found foam debris in evap drain hole. Cleared. Checked drain line to drain pan for additional debris. Plugged in unit, all sounds normal. Op test good."
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc unit does not spinFound hub drive worn again, checked splines on drive shaft, splines corroded and rounded. Unit needs gearcase and hub. Customer does not want to repair gearcase, but needs machine right now. Replaced hub drive for customer using truck stock. told him no timetable for when hub fails again. Customer will look for a new washer in mean time. Ran auto test and calibration. Op test good.; used 1 cW10528947 (HUB) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Front dispenser is working. Ice maker tried calling for water but nothing came. Line is not frozen. Found water valve to ice-maker open. Ordering valve and icemaker.; ordrng 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)
Corey L.
FREEZER UPRIGHT WHIRLPOOL WZF34X16DW00 "Customer complaint freezer not working, confirmed, found unit not on a properly grounded outlet and connected to an old surge protector, plugged into the ungrounded wall outlet as no outlets are grounded, compressor and fans work, svc test shows each component passing, unit needs new control and customer needs unit on a properly grounded outlet; ordrng 1 W10847847 (contrl-box)"
Jason N.
WASHER MAYTAG MVWB765FC3 "Cc unit had LF code, doesn’t fill with waterCustomer can not find pop, advised to send to service @fredsappliance.com when found.Ran diagnostics, found codes f3e2 for inlet temp fault, f8e1 for long fill, f0e3 for overload. Ran manual valve test, no cold water entering. Checked cold and hot lines for flow, good flow. Unit needs inlet valve assembly. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W11165546 (VALVE) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL ED2FHAXSB03 Replace parts opt test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL ARB8057CW "Start device making clicking sounds it’s getting 120 voltage but compressor not starting,compressor amp was 2.5 doesn’t want to start is locking ; ordrng 1 W10160407 (compressor)"
Gabriel P.
DISHWASHER KITCHENAID KDTE334GBS0 "Found no error code when in diagnostics,in the end of cycle turn heater on ,temp was on heater 252 degrees everything working properly advise customer to run hot water to the sink before run dishwasher opt test ok"
David R.
WASHER MAYTAG MVWC565FW0 "Replaced control and valve, tested and calibrated. Op test ok."
Corey L.
DRYER MAYTAG MEDC215EW1 "Customer complaint dryer doesn’t work, confirmed, unit getting no power, advised janitor, janitor went back and forth to figure out which breaker it was on, got power back to the unit, unit starts and heats, unit is operating as designed"
Gabriel P.
RANGE WHIRLPOOL WFG540H0ES0 Preheat to 350 with cast iron pot temp was 342 degrees and calibrated temp to 10 f preheat heat again temp was 351 to 363 opt test ok
Dan H.
REFRIGERATOR GE PFE29PSDASS "Customer complaint that unit was making loud noise, is not cooling properly, and mullion is very hot, fresh food section temperature at 50 degrees , freezer section temperature at 32 degrees , evaporator fans are running, compressor is running, condenser fan is not running, condenser fan is receiving 13vdc, unit needs new condenser fan ; ordrng 1 WR60X10358 (fan condenser dc 96.27), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR GE GFE29HSDASS "The issue customer was having was UI cover the button for cube was stuck in,it wasn’t the ice maker,but corrected issue,opt test ok"
Gabriel P.
REFRIGERATOR KITCHENAID KSC24C8EYP02 "When first arrive compressor wasn’t running check windings of compressor and they were good replace start device compressor start running and started seeing frost on fresh food evaporator explain customer that if is not cooling in 24 hours this will be a seal system issue ,we will have order and scheduled customer for friday that’s the day he’s available"
Macaulay G.
WASHER MAYTAG MVWC565FW1 Gear case has not arrived yet. ; schdld next appmnt for 4/10 WED !
Arthur V.
REFRIGERATOR MAYTAG MRT118FFFM01 Reset freezer setting to max and reduced temp in fresh food by one bar. Reattached gasket Also reformed small area at top using heat. Temps in fresh food were 39 deg and in freezer 10 deg. Customer to monitor unit at this time op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found refrigerant lint vibrating against compressor. Adjusted. Noise went away. Op test good
Arthur V.
WASHER WHIRLPOOL WFW70HEBW Found pump filter full of socks. Also found back of gasket not installed over outer tub. Removed socks and reinstalled gasket on outer tub. Unit draing and spinning
Dan H.
RANGE WHIRLPOOL WFG525S0HS1 "Customer complaint that right front burner is taking too long to light, cleaned up burner head, adjusted flame size, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Cust showed pop, sent pic. CC that the ff is not cooling, the water is not dispensing and there is frost on the back wall. Found there frost on the back wall. Evap covered in frost. Checked bi metal stays open with frost and no frost. Will need a bimetal and control. Office to order parts; ordrng 1 W11089236 (cntrl-elec) and 1 W11170613 (HARNESS )"
Macaulay G.
WASHER MAYTAG MVWB725BW0 Replaced basket and hub assembly. Tested ok.
Corina B.
WASHER GE GTW330ASK1WW "CC that the unit will not spin. Ran diag 26 Out of Balance (OOB) Ended, 28 Options Knobs Feedback Invalid, 27 Water Accessibility, ran a drain and spin the spin is flashing when in a spin. Checked the tub ring, suspension, checked the reps sensor, tight. Will need software update and to clean the port out. Office to order part. ; ordrng 1 WH98R23015001 (SOFTWARE)"
Corina B.
REFRIGERATOR GE PSDS5YGXBFSS "CC that the unit stopped cooling. Found the condenser fan is running. The evap fans are not running.will need a new control and evap fan. Office to order parts. Invoice number 614141534593BSB. Sears extended warranty ; ordrng 1 WR55X10956 (control board asm 17038) and 1 WR60X10307 (mtr dc evap fan asm 15383), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR MAYTAG RSD2400DAE Found drain clogged causing issue. Styrofoam block blocking drain. No way to hook up a drain heater since heater is made of glass; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Corina B.
WASHER WHIRLPOOL WTW8500BW0 CC that there is water leaking. Found the water valve is having the water going over the dispensers and dripping down the tub. Will need new valve and tub ring. Office to order parts. ; ordrng 1 W10853723 (valve) and 1 WPW10550152 (ring-tub)
Corina B.
WASHER MAYTAG MVWX655DW1 The unit has an entitlement. CC that there is water to much water going into the machine. Advised cust 1-2 tablespoons of he detergent. Showed cust which cycle will use the least amount of water. Ran a calibration. Optest ok.
Corina B.
WASHER MAYTAG MVWX655DW1 "Cust showed pop, sent. CC that it does not spin the clothes out. Ran diag F5E2 – LID LOCK FAULT, F5E3 – LID UNLOCK FAULT. Checked lid lock, good. Ran a calibration and auto test. Found coins in between the wash plate and basket. Started a drain and spin and a rinse and spin. Advised cust 1-2 tablespoons of he detergent. Optest ok."
Corina B.
WASHER AMANA NTW4516FW3 "Cust showed pop, sent pic. CC that the unit does not finish a cycle. Found the drain hose on the ground. Raised the drain hose to the sink and secured it. Started a cycle filled and started washing. Advised cust to use 1-2 tablespoons of he detergent. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Optest ok."
Corey L.
REFRIGERATOR KENMORE 10645422800 "Installed new auger motor, op test no good, control not sending power to motor, bench tested old motor, motor just hums and smells, motor took out control board also, unit needs new control board; ordrng 1 WPW10209635 (cntrl-elec 285.98)"
Joe O.
RANGE KITCHENAID KGCC506RBL05 Cc: popping noise then pops breakerFound unit to be receiving proper powerFound 1 of the ignitor blown and not ignitingFound left front ignitor shorting itself on the ignitor gas valve when the igniters shouldn’t be receiving powerNeeds gas ignitor valve and ignitor harness and spark module; ordrng 1 4456626 (IGNITOR HARNESS) and 1 8286561 (GAS VALVE) and 1 WPW10110491 (SPARK MODULE)
Joe O.
REFRIGERATOR KITCHENAID KRFC704FPS01 Installed control and water valvesRan test 96 and 97 found unit has more water pressurestill not receiving any water to ice makerPulled tape off fill tube heaterFound wire broken under tape and in connectorNeeds fill tubeSpoke with bob Rawlings he advised to change fill tube; ordrng 1 W10917894 (FILL TUBE)
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Cust showed pop, sent pic. CC that there is water freezing in the freezer. Found the fill tube not inserted into the ice maker. Re installed the ice maker. Optest ok."
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc of dispenser sticking and taking a while for the ice flap to close or water to stop. Ice making nothing making a lot of ice. Went into service mode, icemaker error code shows E2 lost position. Water valve checks good. Deli drawer control is good. Ordering door separator and ice maker; ordrng 1 W10919724 (door-ice) and 1 W11294907 (ICE MAKER )"
Joe O.
DISHWASHER KITCHENAID KDTM354DSS5 Cc: not washing properly and not drainingStarted a normal cycle to ensure water flow cancelled to check if unit will drain. Unit drained with no issues. Unit filled with no issuesFound water temp in unit low at start upAll sprayer arms functioning and clear of debrisRan auto testOp test ok
David R.
REFRIGERATOR WHIRLPOOL KDDA27TRS01 "Found no frost on Evap. Display is working and compressor is running. Tapped system, pressure on low at 40 plugged in unit went into vacuum and unplugged unit it equalized. Leak in system and needs compressor and Evap. Compressor is not longer available"
Joe O.
DISHWASHER AMANA ADB1400AGS1 Cc: not drying dishes completelyRan auto testFound no stored codesFound water temps at beginning of cycle lowCould not duplicateOp test ok
Macaulay G.
LAUNDRY CENTER WHIRLPOOL WTW7500GC0 Replaced gear case. Ran calibration cycle. All tested ok.
Corey L.
RANGE WHIRLPOOL WFG320M0BS3 "Installed glass op test good, customer showed video recording of oven light not turning on at 425, tested light, light bulb and button works, ordering control; ordrng 1 W11126814 (CNTRL)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Adjusted thermistor placement. Tested ok.
David R.
RANGE WHIRLPOOL WFG515S0EW1 Light bulb was bad. Tested out oven light button. Replaced from t/s. Tested. Op test ok.; used 1 8009 (APPLIANCE BULB) from stock
Macaulay G.
REFRIGERATOR FRIGIDAIRE FGHS2631PF3 Replaced ice maker. All tested ok.
Gabriel P.
WASHER GE GTW460ASJ7WW "There is a updated module for this issue customer is having that I miss diagnose,I call customer and let him know that I will reschedule him for last call of the day on Wednesday,ordering updates module ; ordrng 1 WH98R23015001"
Corey L.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 "Customer complaint plate is not turning, confirmed, removed glass plate added a load, could hear gears skipping and coupling slightly spinning, coupler is not damaged, turntable motor failed; ordrng 1 WMH53521HZ2 (MOTOR)"
Corey L.
DISHWASHER KITCHENAID KUDS02FRWH0 "Customer complaint water was left in the bottom, unit had a little water in the tub, started drain pump, unit drained water out, filled and drained again, door is still hard to close, wooden cabinets are swelling and squeezing unit, advised customer to have wooden trim removed so unit is accessible and reinstall dishwasher properly"
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed ui and paddleTested ice maker and water dispenserOp test ok
Joe O.
RANGE JENN-AIR SVE47500W Installed controlRan testOp test ok
Jason N.
WASHER WHIRLPOOL MAH5500BWW "Cc unit makes loud noise when in spin and door not closingRan quick diagnostics cycle, door latch not catching well, have to push on door to latch, unit needs door latch assembly. All functions passed, unit very loud in spin. Unit needs spin assembly. Customer not repairing."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Damper when turning on, is making a lot of noise. Office to order damper.; ordrng 1 WPW10594330 (control)"
Joe O.
DRYER GE GTD42GASJ0WW Cc: starts then shuts off when you realize start buttonFound unit to start then stop once button is releasedFound timer to be really stiff and does not want to rotateFound start button to only work if held downNeeds timer and start buttonSpoke with bm he advised me that he has seen this issue before. And told me to check the start button; ordrng 1 WE04X24550 (TIMER) and 1 WE4M416 (START BUTTON)
Jason N.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Cc not cooling again in ff compartmentFound evap and evap cover completely frozen over again.Called WP techline for next course of action. Based on all actions taken, techline is calling this unit unrepairable. Customer to contact WP"
Arthur V.
DRYER HOTPOINT HTDX100EM8WW First i talked to RA. Upon arrival at home called techline. Talked to shawn. Explained issue shawn believes the centrifugal switch on the motor is the issue. Needs motor and blower wheel ; ordrng 1 WE16X20393 (blower wheel ctr) and 1 WE17X22215 (dryer motor & pulley)
Joe O.
OTR MICROWAVE WHIRLPOOL WML75011HZ2 Cc: vent fan and range light not workingFound fan and light buttons not workingPulled left control found loose connection on board itselfWhen pressure is applied to the connector the light and fan both workNeeds left hand control boardParts showing not in stockOffice to call if part can be found; ordrng 1 W11220415 (LEFT CONTROL)
David R.
WASHER MAYTAG MVWB855DC3 "Replaced panel and control, tested. Op test ok."
David R.
WASHER MAYTAG MVWX500XW0 "Found cam loose. Tightened and tested out and calibrated. Also ran normal wash cycle with clothes in unit. Tested good, went into wash cycle and no noise. Op test ok."
Gabriel P.
RANGE KITCHENAID KFGD500ESS00 Preheat to 400 and read 437 degrees order sensor probe Also underneath pan is not seating right ordering customer will like to be scheduled by 2:30pm they will be home at that time ; ordrng 1 WP7430P044 (PROBE ) and 1 WPW10292551 (pan-broilr)
Paul P.
REFRIGERATOR AMANA ART318FFDB03 "Door not sealing, door was off level and seal pulled away on one side. Reset seal, re leveled door to close properly."
Corey L.
DRYER WHIRLPOOL GEQ9800PW2 "Customer complaint dryer won’t start, confirmed, found door switch failed, quoted to replace with truck stock, ok, replaced switch, op test good; used 1 WP3406107 (SWITCH 21.83) from stock"
Joe O.
VERTICAL FREEZER WHIRLPOOL WZF34X16DW01 Cc: unit not cooling properlyFound unit to be set on highest temp setting and found freezer to have a temp of 10 degreesRan diagnostics test for unitSpoke with whirlpool tech lineTested thermistorNeeds control board; ordrng 1 W10847847 (CONTROL)
Joe O.
WASHER MAYTAG MVWC565FW0 Cc: unit will not operate Found code f7e1 basket speed faultRan manual tachometer test passedLooked under unit found gear case leaking oil and belt slipped off causing basket and agitator not to spinNeeds gear case belt and cam assembly and pulley shield; ordrng 1 W10721967 (CAM ASSEMBLY ) and 1 W11035751 (GEAR CASE) and 1 WPW10006384 (BELT) and 1 WPW10427633 (PULLEY SHEILD)
Joe O.
REFRIGERATOR GE PTS25LHSARBB "Cc: water leaking from ice makerFound water leaking from ice maker fill tubeFound water valve not shutting allowing water to seep through ice maker fillNeeds water valveCustomer to install; ordrng 1 WR57X10032 (WATER VALVE8408), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER AMANA NTW4516FW2 "Customer complaint washer won’t start, confirmed unit is getting proper power, control not sending correct dc voltage to shifter, unit needs control; ordrng 1 W11170317 (CNTRL)"
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EF01 "Icemaker is not producing any ice I disconnected the icemaker I tested for power there’s no power needs main control; ordrng 1 W11088499 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR MAYTAG MFI2269FRZ03 Found icemaker not cycling. Replaced with truck stock part. Unit cycled and filled ; used 1 W10882923 (ICE MAKER ASSY) from stock
Jason N.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc no lights in ff or freezer. Found unit with no lights, pantry ui unresponsive. Checked power into pantry board, good at 12.7v. Unplugged unit, plugged back in, all lights and functions restored. Ordering power board and led driver.; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10624574 (cntrl-elec)"