Local Reviews
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Corina B.
OTR MICROWAVE WHIRLPOOL WMH31017FS0 Replaced the control. Brought the control back for return. Optest ok.
Dan H.
REFRIGERATOR GE PYE23PSDESS "Customer complaint of loud humming noise, fresh food section evaporator fan is humming, unit needs new fresh food section evaporator fan; ordrng 1 WR60X29099 (evaporator FAN )"
Corina B.
REFRIGERATOR AMANA ABB1924DEW CC that the unit is not cooling. Found the compressor has a locked rotor 18 amp. Will need a new compressor. Customer does not want to repair.
Dan H.
REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 "Customer complaint that unit is not cooling, fresh food section temperature at 57 degrees , freezer section temperature at 9 degrees, evaporator fan is running, condenser fan and compressor are running, found evaporator frozen solid, bimetal and defrost heater are good, unit needs new control , customer does not want repair at this time ; ordrng 1 WPW10503278 (refer elect cont brd)"
Corina B.
DISHWASHER GE PDT750SSF2SS Replaced the control and the cover. Optest ok.
Corina B.
RANGE TAPPAN TGF351RBC CC that the oven does not work. Used my amp meter 2.75 amps. Will need a new igniter. Used ignitor from t/s. Optest ok. ; used 1 12400035 (IGNITER) from stock
Corina B.
WASHER MAYTAG MHW5100DW0 CC that the unit makes a noise when it starts up and it did not turn on. Ran diag no codes. Checked the touch panel and would not let me select an option. Unplugged unit tried again and would let you select a cycle. Will need a new UI. Customer does not want to repair
Corina B.
WASHER WHIRLPOOL WFW8300SW05 CC that the unit does not power on all the time. Unit is not powering on. Checked and has 120 volts to the cord and going to the control. Will need a main control. Cust doesn’t want to repair
Corina B.
MICROWAVE WHIRLPOOL WMH32519FS0 "Cust showed pop, sent pic. CC that the lights do not come on. Found the door switches are not going in a close position. Replaced the door switches from t/s. ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Found small amount of frost on back wall that was starting to dissipate. Probably from a door left open etc. found damper very loud when opening and closing. Needs damper motor ; ordrng 1 WPW10594330 (control)
Corina B.
WASHER WHIRLPOOL WTW5000DW0 Replaced the hub. Ran calibration. Optest ok.
Gabriel P.
SXS REFRIGERATOR KITCHENAID KSC23C8EYY01 "Ran diagnostics Check rc and fc thermister pass,check dual evap thermister pass check fans pass,compressor is running temp on freezer and fridge are 75 degrees call tech line spoke to Leon told me theres a seal leak on system for me to bullet pierce it read out 0 file # 7723535926; ordrng 1 WPW10143759 (dryer 17.09) and 1 WPW10643261 (evaporator 197.44), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDF320PADB2 "Found motor pump not turning on there power going to it but stay humming,ordering sump pump giving customer and estimate customer show me pop and show me extended warranty for 5 yrs but he will pay us for service call I ask him to call warranty to confirm do not order parts ; ordrng 1 W10837026 (pump&motor 135.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
REFRIGERATOR MAYTAG MFT2776DEM00 Replaced listed parts. Tested dispenser and auger. Op test ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian B.
WASHER MAYTAG MVWB835DW0 Found tub seized up. Removed tub ring. Found the other half of makeup container wedges between tubs. Removed object. Ran calibration and auto test. Op test ok.
Corina B.
RANGE GE JGBP87SEK3SS "CC that the left front burner does not light. Does not spark will spark with the other burners. Will need a switch. Called SM to order the part. ; ordrng 1 WB24K10002 (switch,burner valve 5719), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
WASHER WHIRLPOOL WTW8600YW1 "CC that machine does not finish spin and f51 code on display. Checked lower components. Found loose rotor bolt and stator nut. Tightened bolts. Ran a drain and spin. Main bearings are failing. also, tub ring is leaking at LF corner. Customer had repaired by another co about 2 yrs ago she does not want to have done again. Will give est. customer does not want to repair. Do not order parts. Paid sc."
Brian B.
WASHER MAYTAG MVWX500XW0 Found water leaking from water valve. Ran drain and spin. Gearcase making noise. Will need new valve assembly. Will give est. customer does not want to repair. Do not order part. No charge to customer.
Brian B.
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Found I/m not making ice. checked temps,all good. Sealed system ok. Found fill tube frozen. Removed UI. Ohmed out fill tube heater, 110 ohms, correct. Ran diag, step 19, fill tube heater. Checked voltage on heater. 14v dc correct.. Let heater stay on for 10 minutes, fill tube thawed out and is clear. Called whirl TL, John, 7723545810. He said if tech changed door without shutting power off, boards will not boot properly and heater will not go on. Customer said she does not think tech went downstairs and turned power off. Reset power to machine. Cycled I/m, filled, now seems to be working, op test ok."
David R.
DRYER MAYTAG MEDB765FC0 "Replaced element and cutoff. Tested out normal cycle, watched element heat up. Op test ok."
David R.
WASHER WHIRLPOOL WTW7000DW3 Replaced washplate and control. Went through diagnostics service mode. Everything working properly. Op test ok.
Corina B.
REFRIGERATOR FRIGIDAIRE FFHS2611PF7 CC that the ff is not cooling and the control is not staying at temp. Ff 55 fz -17.4. Will need a new control. Called SM to order part.; ordrng 1 242278801 (thermistor assembl) and 1 A01078804 (control)
Corey L.
RANGE WHIRLPOOL WFG320M0BS3 "Customer complaint oven has error when baking, found purple wires for oven sensor chewed up, rodent damage not covered under warranty, took pics"
Brian B.
REFRIGERATOR KITCHENAID KRFC604FSS00 "CC that I/m not making ice and door bar sent by whirl is not the right one. Ran all steps in ser pointer W11033419B , all good. Ran diag, all steps pass except step 96, fill test. Valve on, no water. Removed I/m, found fill tube heater wires broken off where they go into door. Sent pic. Will need another new door. Also, door bin sent by whirl is not the right bin. Will need to reorder door bin. Door UI will have to be replaced also, as it cannot be removed without damaging it. ; ordrng 1 W10849517 (DOOR LEFT) and 1 W10887799 (TRIVET) and 1 W11039890 (UI BOARD)"
Brian B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Found ice had melted and water is running down onto deli-drawer board again. Also, shelf lighting turns on and off every 5 seconds. Checked temps, 3 frz, 37 to 40 ff, 16 icebox. No ice in container. Ran diag, step 56, I/m error codes, E0, no errors. Ran step 36, icebox fan, making a funny noise but not running. When in diag, shelf lighting stays on. Called whirl T/L, JK, 7723536082. Shelf lighting power comes from aurora board and icebox fan comes from main board and p/s board. To make sure machine is fixed on next visit, will replace both boards and icebox fan motor. Office to order parts.; ordrng 1 W10804160 (LED BOARD ) and 1 W10846539 (ICE FAN) and 1 WPW10624574 (POWER SUPPLY BOARD)"
Corey L.
REFRIGERATOR WHIRLPOOL ET18GMXHW00 "Customer complaint no cool in fridge, confirmed temps at 67 in ff and -2 in frz, found evap cover covered with frost, defrost heater is not functioning, heater ohms at 36, found bimetal open, quoted to replace with ts thermostat, ok, installed new bimetal, cleared ice and water; used 1 WP10442411 (THERMOSTAT 43.93) from stock"
Corey L.
RANGE WHIRLPOOL WGG745S0FS00 "Installed new lower door outer glass assembly, op test good"
Corey L.
REFRIGERATOR FRIGIDAIRE FFTR1821QW7A "Installed new ff section door seal, op test good"
Paul P.
WASHER MAYTAG MVWC425BW0 "Replaced control on washer, calibrated and ran wash/rinse test, working properly. Did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
RANGE JENN-AIRE JGS8850ADS "Installed oven sensor. Note, the other sensor did not show up. Tested oven to temperature, working properly now."
David R.
REFRIGERATOR FRIGIDAIRE PLHS237ZAB1 "Buttons not lighting up, and water is slowly dripping from water dispenser. Cannot take dispenser off, screws are corroded all the way down. No tool will fit. Dispenser board is not available anymore. Will need new complete door.***DO NOT ORDER PARTS; ordrng 1 241674606 (DOOR 390.72), used 1 1OVRSZ (Oversize Shipping) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Found Evap fan not running. Replaced Evap motor with a new one from t/s and steamed remaining ice. Found bracket cracked. Ordering the fan bracket.; ordrng 1 W10850162 (orifice), used 1 WP2315539 (MOTOR-EVAP) from stock"
Brian M.
BUILT IN OVEN KITCHENAID KEMC377KWH02 Installed blower Ran test bake up to 450 and customer ran a self clean while in home OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
RANGE WHIRLPOOL WFG525S0HV0 "Customer explained during bake cycle the igniter would initially come on, then turned off during cycle and smelled a lot of gas, broil cycle as well. Intermittent, working and not working sometimes. Ordering both bake/broil ignitors.; ordrng 1 WP9758079 (igntr-oven) and 1 WPW10333842 (igntr-oven)"
Brian M.
MICROWAVE WHIRLPOOL WMH53521HW2 Cc. Bottom of door hitting hingeFound door slightly grazing bottom door hingeStralightened out hingeOP TEST OK
Corey L.
WASHER MAYTAG MVWC416FW1 "Customer complaint hose does not stay on sink it pops out and drains to the floor, found pop through entitlement, hose nor angled bracket are damaged, customer has hose connected to sink with duct tape, sink is an old cast iron sink, advised a standing pipe or to ask an expert at a home improvement store for a product to help in this situation like maybe a c clamp or alike, ran diagnostics no codes found"
Corey L.
WALL OVEN WHIRLPOOL WOD51EC0AB01 "Customer complaint unit is too low of temp and inconsistent, stated she cooked a salmon for thanksgiving at 400 in upper oven, after recipe suggested time it was undercooked so she raised it to 420, display read temp was at 325, started bake for 350 with mini cast pan temp was at 509, spoke with ra, reordering board and sensors; ordrng 1 W10803217 (CNTRL) and 2 WP74008369 (SENSORS)s"
Corey L.
REFRIGERATOR WHIRLPOOL IS25AGXRQ01 "Customer complaint fridge fan making raspy noise, confirmed compressor fan is rattling, found fan shaft loose and wobbly, unit needs new compressor fan; ordrng 1 W10124096 (MOTOR 115.98), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 "Cold water pressure is low coming out of hose customer need a plumber,found error code f8e1 no fill long fill ran calibration and auto test advise customer for time being wash clothes on hot water after 8 to 10 minutes it switch to wash but it stay on sensing and fill three times before it switch to wash so I think is a plumbing issue I advise customer to fix cold water if it still doing same thing just going to have to order a board ,took pic pop also found on sb web"
Macaulay G.
WASHER WHIRLPOOL WTW7500GC0 Console is not responsive. Office to order console.; ordrng 1 W11130341 (CONSOLE)
Gabriel P.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Found evap frozen change thermister to a different spot,ran diagnostics all rc and fc and dual thermister pass 01 steam out ice also took pic of warranty and found pop on sb web opt test ok"
Macaulay G.
OTR MICROWAVE WHIRLPOOL WMH73521CS6 Magnetron making loud noise and not heating. Office to order magnetron and diode.; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode)
Gabriel P.
DISHWASHER KITCHENAID KDPE234GPS0 "Replace pump motor ,opt test ok"
Brian M.
DISHWASHER KITCHENAID KDTE234GPS0 "Cc unit controls not operating correctlyFound ui not communicating correctly with control, would not run test cycleNeeds control and Ui; ordrng 1 W11302462 (UI) and 1 W11305303 (CONTROL)"
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Cc not making iceFound ice maker arm out of placeRepositioned armRan test cycle/harvestOP TEST OK Office to send bill to company spoke to HB
Brian M.
WASHER WHIRLPOOL WTW7000DW0 Installed control and Ui Ran auto test and calibration OP TEST OK
Macaulay G.
RANGE KITCHENAID KEHU309SSS05 "Customer explained that unit took too long to bake food. Preheated to 350, preheated ok. Adjusted calibration of temperature +10."
David R.
WASHER MAYTAG WTW5000DW2 "All wires check fine. Unit throwing basket speed fault. Went into automatic and manual test mode. Basket not spinning, no agitation. Motor is humming. Went through steps, found motor out of range. Ordering motor and cap.; ordrng 1 W11158831 (CAP) and 1 W11283592 (MOTOR )"
Jeff M.
DRYER WHIRLPOOL WGD4815EW1 The time isn’t moving on 70 ran for 10mins still on 70 needs a new timer ; ordrng 1 WPW10185981 (TIMER)
Jeff M.
DRYER HOTPOINT HTDX100EM8WW The unit needs a new knod also it cracked ; ordrng 1 WE1M652 (timer knob)
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 The control is getting power but the led is not on the unit needs a new control ; ordrng 1 W11116590 (CONTROL )
Jeff M.
DISHWASHER WHIRLPOOL WDT970SAHV0 I removed the pump and found a piece of glass op tested god
Jeff M.
DRYER MAYTAG MEDC215EW1 The switch is broken needs replaced ; ordrng 1 WP22002263 (LIGHT ) and 1 WPW10569603 (SWITCH)
Robert A.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Ff and frz 62 deg, found comp starting and stopping, tested comp, good, replaced start relay, comp running, unit starting to cool, op test ok; used 1 8201786 (STARTER) from stock"
Robert A.
OTR MICROWAVE WHIRLPOOL WMH53520CS5 "Found door switch in closed possition with door open, quoted, Cust to let us know; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS6132) from stock"
Jeff M.
DISHWASHER WHIRLPOOL WDT780SAEM2 The stops for the adjusters are missing. The console is peeling off. The lower rack wheels r missing. The silverware basket is broken. Both retainers are missing ; ordrng 2 W10195416V (LOWER RACK WHEELS)s and 1 W10911311 (CONSOLE ) and 1 W11158804 (SILVERWARE BASKET) and 2 WP8565925 (STOPS)s and 2 WPW10503548 (RETAINERS )s
Robert A.
DISHWASHER WHIRLPOOL WDT720PADM3 "Found drain pump just humming, lines clear, replaced, op test ok; used 1 WPW10348269 (PUMP-DRAIN) from stock"
Robert A.
WASHER MAYTAG MVWB765FW1 "Installed valve, ran test 51, op test ok"
Gabriel P.
DRYER WHIRLPOOL LEQ9030PQ0 When using timer to time dry dryer start without pushing it to start ordering start switch ; ordrng 1 WP3404233 (switch-pts)
Paul P.
RANGE WHIRLPOOL WFG515S0EW1 "Tested oven diagnostics, no error codes present, all components activating properly, but found intermittent readings from the sensor. Heated to to 350 degrees. Oven holding temperature in range. Did second test to 350 degrees, under temperature. Found loose connection at sensor. Repaired and retested, now operating at temperature, with proper temperature glide."
Robert A.
WASHER FRIGIDAIRE FFFW5000QW "Replaced pump, ran unit, op test ok"
Brian M.
OTR MICROWAVE WHIRLPOOL GH8155XMB0 Cc of no heat Found unit getting 6.3 amps heard mag popping and really noisy Can not get a proper reading on transformer Needs Magnetron and High Voltage transformer replaced ; ordrng 1 W10245183 (magnetron) and 1 WPW10136726 (transformr)
David R.
OTR MICROWAVE MAYTAG MMV1174FW0 Lights intermittent. Replaced with new harness from t/s. Tested with water in cup. Op test ok.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
Paul P.
REFRIGERATOR WHIRLPOOL WRF560SEYM02 "Found loose connection at ice maker. Tightened connection, ice maker now working properly."
Jeff M.
DISHWASHER WHIRLPOOL KDTE334GPS0 The units rails are broken at the spot welds ; ordrng 1 W11259785 (RAIL) and 1 W11259786 (RAIL )
Jeff M.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Water tank is leaking and inlet side of the water valve shows signs of leaking also; ordrng 1 W10753488 (reservoir) and 1 W11043013 (VALVE)
Brian M.
DRYER WHIRLPOOL 110.76702693 767 Cc of smell when unit is running Ran cycle with vent disconnected No smell Reconnected vent ran test No smell OP TEST OK
Arthur V.
DISHWASHER MAYTAG MDB4949SDZ Found debri in drain pump causing issue. Removed plastic piece from cup op test good
Macaulay G.
DISHWASHER WHIRLPOOL WDT720PADM2 Cleared drain pump and line. Tested ok.
Brian M.
WASHER GE GHWS3605F0RR Installed dispenser Installed module software Ran test 8 dispenser check No water leaks found
Robert A.
DISHWASHER MAYTAG MDB4409PAB0 "Found control burnt, latch, panel, harness, damaged; ordrng 1 W10274837 (LIGHT PIPE) and 1 W10274842 (BUTTON TREE) and 1 W10804114 (CONTROL) and 1 WPW10274880 (SWITCH) and 1 WPW10290198 (LATCH) and 1 WPW10438307 (CONSOL) and 1 WPW10444720 (HARNESS)"
Gabriel P.
ICEMAKER FRIGIDAIRE FFHS2311PFGA Replace parts still no water ordering inlet valve as I was leaving customer state that the steamer put bubbles on there wood floors I did not saw the steamer leaking but they stated that the heat cause the damage I took one clear picture told customer office will call then; ordrng 1 242252702 (valve)
Jeff M.
WALL OVEN COMBO ELECTROLUX EW30EW65GS2 I called Electrolux say had me test a few different relays on the main board. The unit needs a main control also; ordrng 1 316443919 (board)
Robert A.
FREEZER WHIRLPOOL WZF34X16DW00 "Temp 20, set at recommended, ran diognostics, found defrost staying on, needs control; ordrng 1 W10847847 (CONTROL) and 1 WPW10384183 (THERMISTOR)"
Brian M.
WASHER WHIRLPOOL LSW9700PQ0 "Cc unit not spinning Ran spin cycle, basket not spinning Brake is seized and will not release Needs gearcase and brake assembly Customer not repairing estimate only"
Brian M.
WASHER WHIRLPOOL WTW7500GC0 Customer showed pop Cc of noise when going from agitate to spin Ran empty test load no noise Ran test load with 4 heavy towels Could not get unit to duplicate a non normal noise Unit is operating properly OP TEST OK
Brian M.
RANGE WHIRLPOOL WFE515S0EW1 Cc that rear burners are not hot enough on low Found burners to be functioning as design Advised customer to go past the low mark just a little bit and burners work as designed OP TEST OK
Robert A.
REFRIGERATOR AMANA AFB2534FES "Installed control, prograhmed, steamed off evap, op test okAllow 24hrs for cooling; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER WHIRLPOOL WTW7300DW1 "Installed new valve, op test good"
Dan H.
DRYER MAYTAG MEDB765FW0 "Customer complaint that unit shuts off in a few minutes on normal dry cycle, started normal dry cycle with wet load, unit ran for 3 minutes then cycle time switched to 2 minutes and shut off, load is still very wet, moisture sensor is good, found a wire backed out of plug, reinserted wire into plug, op test good"
Brian M.
DRYER MAYTAG MEDB835DW4 Cc of squeaking Found idler pulley and drum roller not spinning freely easily Needs pulleys replaced Replaced using dryer repair kit from truck stock OP TEST OK ; used 1 4392067 (DRYER REPAIR KIT) from stock
Dan H.
DISHWASHER KITCHENAID KDTE204EPA4 "Customer complaint that unit is not cleaning dishes, started normal wash cycle, unit filled, wash motor never started, wash motor is recieving 120vac, installed new sump assembly, op test good ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Brian M.
WASHER MAYTAG MVWC360AW0 "Cc unit not workingFound water sitting in tub, unit unresponsiveDrained tub with vac, tested drain pump for resistance, okRemoved drain pump, found metal stuck in impeller Retested drain pump, pump sounded very badReplaced drain pump with truck stockRan auto test, OP TEST OK ; used 1 WPW10276397 (PUMP ASM, DRAIN) from stock"
Brian M.
REFRIGERATOR MAYTAG MSD2456GEW "Cc water leaking from freezerFound ice buildup in evap drain panSteamed out drain, removed ice from freezerOP TEST OK"
Brian M.
OTR MICROWAVE MAYTAG MMV4206FZ0 Cc of door open when closed Found door switch open Needs interlock switches Replaced using truck stock Ran test cycle OP TEST OK ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
Brian M.
RANGE KITCHENAID KFGG500EWH2 Could not install Need white trim piece where bracket connects to glass ; ordrng 1 WPW10335331 (trim-vent)
Brian M.
REFRIGERATOR GE GNS23GMHBFES Installed board OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Robert A.
DISHWASHER KITCHENAID KDTE104ESS1 "Found gasket broke, door stuck, replaced, op test ok; used 1 W10861000 (DISPENSER-DISHWASHER) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 The parts I ordered are for a different model # I’m not sure how this happened cust Called wp Customer service while I was here #1532709540 wp is ordered the parts; ordrng 1 W11116590 (CONTROL ) and 1 W11283592 (MOTOR )
Jeff M.
WASHER WHIRLPOOL WTW7000DW1 "The gearcase is getting vary loud est only ; ordrng 1 W10811956 (GEARCASE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER WHIRLPOOL WTW7300DW0 Installed new part unit op tested good. But the lid the sent is broken reorder the lid ; ordrng 1 W11101059 (LID)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 I remove the compressor and evaporator and filter. Soldered in the parts. Put the unit in a 30 inch vacuum tested good. Added 5 ounces of Freon frost pattern was developing on the evaporator unit tested good
Jeff M.
WASHER MAYTAG MHW5500FW Installed new part unit op tested good
Corina B.
RANGE WHIRLPOOL MGT8885XS00 "CC that the front left and center burner can’t turn. Found the valve is seized on both burners. Will need new valves. Called SM to order parts. ; ordrng 1 WPW10206288 (valve-brnr 9015) and 1 WPW10298678 (valve-brnr 10307), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG LBR4232DW0 I removed the water and the sock op tested good
Corina B.
DRYER MAYTAG MDE308DAYW "CC that it does not heat. Checked power to terminal block, good. Checked the fuses, good. Checked the power to the timer, 240 volts. Will need a timer. Cust does not want to repair"
Corina B.
RANGE HOOD GE ZVC36L1SS "CC that the unit does not turn on. Checked power to unit, 120 volt. Will need a new control switch. Called Sm to order part ; ordrng 1 WB03X10347 (switch box assembly 18630), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER MAYTAG MVWX655DW1 CC that there is not a lot of water that goes into the unit. Ran diag no codes. Started a deep water wash. Advised cust that is the correct amount of water. Advised cust to use the extra rinse and 1 to 2 tablespoons of HE detergent and 6-8 bath towels equals a full load. Optest ok
Corina B.
REFRIGERATOR WHIRLPOOL GX5SHDXVD03 "CC that the ff is not cooling, mullion strip is warm and there is leaking in the freezer. Found a lot of frost on the evap. Service pointer W10632338 c will cover drain tube. Will need a new control and drain tube, replaced from t/s. brought control back for return. Optest ok; used 1 W10619951 (TUBE-DRAIN), and 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD 15220) from stock"
Brian B.
RANGE KITCHENAID KFGG500ESS0 CC that knob bezels are melted. This is a cosmetic issue. Advised customer that she would have to call cons assist to see if Whirl will pay for them. Labor to install would be $103.00. Checked operation and temp calibration of oven. Increased offset by +5 deg. Optest ok.
Brian B.
WASHER MAYTAG LAT2500AAE Removed tub. Replaced main bearing assembly and stem seals and belts. Ran test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Updated purchase date. Sent pic. Checked temps, 3 freezer, 38 to 40 food temp in ff. Ohmed out ff thermister from board, 7.4 k. This seems in range, but food temp will not go below 40. Could be either UI or ff thermister . Ok to replace both. Office to order parts.; ordrng 1 W11036562 (UI) and 1 W11087438 (FAN HARNESS)"
Brian B.
RANGE CALORIC EXR2432D Found oven not turning on. Pulled unit out and removed control panel. Found no L1 voltage to control. Found burned contacts in clock/timer. Bypassed old analogue clock control. Tested oven . Op test ok.
Brian B.
REFRIGERATOR KITCHENAID KRFF507ESS01 "There are 2 issues. First , ff evap solid ice. Will need thermister harness and evap cover due to broken ears. Also, machine looses power and no lights or cooling. This problem is intermittent and comes back on when power is reset. Checked outlet. Outlet is good. all connections on boards are tight. Could be a power supply or main board issue. customer has lost his food several times because of this problem. Will order both boards. Office to order parts.; ordrng 1 W10830278 (POWER SUPPLY) and 1 W10843055 (MAIN BOARD) and 1 W11033168 (FAN HARNESS) and 1 WPW10501260 (EVAP COVER)"
Brian B.
RANGE WHIRLPOOL WFE515S0EW1 "verified pop, sent pic.. Removed door, replaced broken door hinges. Tested functions. Op test ok."
David R.
REFRIGERATOR WHIRLPOOL PFE29PSDASS "Temp for FF 64* is and Temp for Freezer is 47*. Compressor not kicking on. Checked inverter, relay on the board is popped off. Power coming from main board 3.6VDC. Ordering inverter. ; ordrng 1 WR55X26038 (inverter asm comp mo 161.26), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
OTR MICROWAVE WHIRLPOOL WMH78019HZ0 Replaced harness. Put a cup of water inside to test out. Op test ok.
David R.
WASHER ROPER RTW4516FW2 "Replaced motor, pump, and cap. Went into diagnostic, test out. All functions normal. Op test ok."
Paul P.
WASHER AMANA ALW880QAW "Found drive belt on washer broken, office to orders drive belt.; ordrng 1 WP27001006 (belt- spin 31.35), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HZ1 Replaced harness. Ran cup of water inside to test. Op test ok.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Replace gasket,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Level door with washer on left side also drop leveler and hit hit handle customer said theres a scrash on handle ordering him a new one customer will install handle wants arrive don’t need to schedule us to come back took pic of handle ; ordrng 1 W10827046 (handle,door (ss))"
Gabriel P.
DISHWASHER WHIRLPOOL WDF330PAHB2 "No issues found with motor,tested motor turn on right away it was spraying good,show receiving manager that was working explain her few details of what customer couldn’t been doing correctly told her about filter Andrew hot water through sink"
Gabriel P.
DRYER MAYTAG MEDB765FW0 "Latch was broken replace with truck stock ,opt test ok ; used 1 279570 (LATCH) from stock"
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Found error motor faulty,found out connector was loose ran diagnostics auto test ran spin cycle all pass show manager that is working"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGUB2642LF9 Found drain clogged remove back panel wants steam icemaker from drain pan found a paper inside drain with red tape clogging the drain clean out also valve has a rattling noise wants dispensing water customer switch the saddle valve for an inlet valve now she has a strong pressure that’s why her valve rattle turn valve down opt test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "CC that the unit is not cooling. Found the lt side of ff door the light switch is not working. Ff and fz 75*. Found the filter is leaking. Replaced the filter from t/s. Recovered refrigerant, replaced drier, pulled 28"vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, Optest ok. Will need a new switch. Called SM to order part. ; ordrng 1 WPC3680310 (light switch), used 1 WPW10143759 (DRIER) from stock"
Corina B.
DRYER MAYTAG MEDB750YW0 Replaced the control and thermistor. Brought core back for return. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM0 Replaced the control. Brought core back for return. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
KITCHEN MAYTAG MDB7749AWM2 "Replaced control panel, main control and bi metal. Tested dishwasher on wash and rinse cycle. Operating properly. Set down mitigation mat."
Corina B.
DRYER ROPER RGD4516FW0 CC that there is a noise when the gas turns on. Started the dryer watched the flame. The gas valve is turning on as designed. Good flame. Optest ok.
Macaulay G.
WASHER MAYTAG WTW8040DW0 "Unit has F6E3 error for communication error and not tones when buttons are pushed. Office to order user interface.; ordrng 1 W10858298 (console assy. 186.34), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
KITCHEN WHIRLPOOL WDT730PAHZ0 "Replaced user interface on dishwasher. Ran diagnostics, and service mode. Heater, pump and drain cycles all working properly. No error codes in system. Set down mitigation mat."
David R.
DRYER WHIRLPOOL WED4815EW Unit is on the other side away from outlet. Placed behind other units or shipping units. Not able to get out at this time to service. Will reschedule for Friday 11/30/18. Will need to be moved out towards outlet. **** Office to call a day prior to make sure unit is moved.; saved tckt
Macaulay G.
DRYER WHIRLPOOL MEDC465HW0 Not cycling properly on timed dry. Office to order both thermostats. ; ordrng 1 WP3977767 (thrmst-fix) and 1 WP8318268 (thrmst-fix)
Macaulay G.
RANGE WHIRLPOOL WFE540H0ES1 Replaced hinges.
Macaulay G.
DISHWASHER WHIRLPOOL KDFE104DSS5 Still turning on by itself. Office to order control.; ordrng 1 W11084330 (cntrl-elec)
Robert A.
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Found ff evap frozen, evap thermistor good, ff thermistor out of range, replaced, op test ok; ordrng 1 W10902214 (THERMISTOR4938)"
Macaulay G.
RANGE KENMORE 790.9612941 F10 error for climbing temperature. Customer does not want to repair.
Robert A.
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Found auger recieving power, not running, needs auger motor; ordrng 1 W11202789 (AUGER MOTOR)"
Brian M.
DISHWASHER MAYTAG WDF520PADM3 Cc of unit not drying Ran diagnostics error code for open heater Ran self test heater turned on Needs control board ; ordrng 1 W10804115 (cntrl-elec)
Robert A.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Found food hitting door, not allowing door to close correctly, moved, door sealing, op test ok"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH53521HV0 "Customer does not have proof of purchase, customer complaint of open door close error, unit needs new door switches, customer does not want repair at this time ; ordrng 1 W10450407 (harns-wire)"
Dan H.
DISHWASHER KITCHENAID KDTM404ESS3 "Control recieved is not the correct part, ordering correct control ; ordrng 1 W11087215 (cntrl-elec)"
Dan H.
RANGE MAYTAG MER8700DS1 "Installed new infinite switch, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer complaint that unit will not stop making ice, found bail arm had fallen off, found bail arm on freezer section floor, no damage to mounts, reinstalled bail arm, op test good"
Dan H.
WASHER KENMORE 11020222510 "Customer complaint that unit is making banging noises and not completing cycle, ran diagnostics found f0e5 (off balance load ) error code and f5e2( lid lock fault error code, found lid not locking, unit needs new lid lock and leveled, customer does not want repair ; ordrng 1 W10838613 (lid lock assembly)"
Dan H.
REFRIGERATOR MAYTAG MRT311FFFH00 "Customer complaint of frost build up in freezer section , found huge gaps between cabinet and liner, found fresh food section door not sealing at top left corner, moved spacer from on top of fresh food section door to bottom hinge to raise door, sealed cabinet with silicon, unit is sealed now, op test good , left gaskets with customer"
Robert A.
REFRIGERATOR FRIGIDAIRE LGHT1846QF0 "Found sensor out of range, needs sensor; ordrng 1 240597203 (TEMP SENSOR)"
Dan H.
REFRIGERATOR MAYTAG MFI2269DRH00 "Installed new control and cleared ice, op test good"
Robert A.
WASHER MAYTAG MVWC565FW0 "Installed gearcase and hub drive, ran recal, op test ok"
David R.
MICROWAVE WHIRLPOOL WMH76719CE2 "Replaced harness. Tested out with cup of water, op test ok."
Paul P.
RANGE WHIRLPOOL IBS224PSM0 "Oven is a 30 amp rated model. Convection fan motor has shorted windings, only shutting off oven/breaker on convection. Oven is working properly on regular bake and broil. Spoke to SM, convection fan not available."
Macaulay G.
DISHWASHER KITCHENAID KDTE104ESS4 "Replaced sump assembly. Motor was receiving voltage but would not pressurize the water. Also, front panel is damaged and unable to fit properly on unit.Office to order another sump assembly and panel.; ordrng 1 W11085683 (pump&motor) and 1 WPW10526114 (panel)"
Paul P.
WASHER MAYTAG MVWB850YW1 "Tested washer, found F51 error code for reps sensor/drive motor. Washer passed automatic and manual test modes, found loose rotor, mechanical issue. Tightened rotor, washer now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
DISHWASHER WHIRLPOOL KUDS01FKPA0 Replaced dispenser. Ran normal cycle and dispenser opened. Dishwasher is operating properly.
Macaulay G.
RANGE WHIRLPOOL ACF3355AW Safety valve leaking during bake. Valve is not available. Customer will buy new. Advised to also replace gas line.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Corina B.
WASHER ROPER RTW4516FW2 "CC that there is a loud banging noise when it runs. Checked the suspension rods, good. Ran diag no codes. Ran a load of towels on a spin and drain. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok."
Gabriel P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replace motor ran diagnostics started leaking from seal,took it out and re arranged ran test again opt test ok"
Robert A.
WASHER MAYTAG MVWB865GW0 "Found pump recieving 120 vac, not draining, pump not running, needs pump, replaced, ran recal cycle, op test ok; used 1 W10876600 (PUMP-WATER) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 L bracket on ice maker was broken off. Repaired ice maker bracket. All tested and filled ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Yolk would not unscrew from shaft of auger motor since threads were stripped. Office to order divider and auger motor.; ordrng 1 WPW10309864 (divider) and 1 WPW10309868 (motor)
Macaulay G.
DISHWASHER MAYTAG MDB7749SBM2 Needs console. Customer will decide. W10811169 console.
Robert A.
WASHER AMANA NTW4516FW2 "Ran diognostics, 3-1 pressure sensor fault, needs control; ordrng 1 W11170317 (CONTROL)"
Dan H.
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Customer complaint that unit is not draining, drain pump is working, drain hose is clear, unit needs new control; ordrng 1 5304506728 (board 96.90), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
FREEZER UPRIGHT WHIRLPOOL WZF79R20DW00 New start device was broken on wire connection. Used start device from t/s op test ok. Compressor stayed on. Frost pattern over Evap.; used 1 8201786 (STARTER) from stock
Gabriel P.
WALL OVEN COMBO WHIRLPOOL RBD305PRS00 "Main clock board is bad search for clock board and is discontinued turning over the search to my parts distributor Shawn explain customer that if we find it we will give him and estimate for now customer will pay service call only,pls contact customer if we find the clock control if we don’t still contact customer if we can’t find it so he knows Parts 8303883"
Gabriel P.
DISHWASHER MAYTAG MDB4949SDZ0 "Complaint is leak underneath,alignment on door fix,I think thats what was causing issue ran quick cycle no leaks also installers for got to put mount bracket on top dishwasher customer wanted us to note it so she can call lowes opt test ok"
Gabriel P.
WASHER MAYTAG MVWC416FW1 "Found pop in sb web ,also there’s a leak on inlet valve,replacing with truck stock ; used 1 W11038711 ("
Gabriel P.
RANGE DUEL FUEL WHIRLPOOL WFE770H0FZ1 Installed switch. Op test ok.
Dan H.
WASHER GE GTW460ASJ0WW "Customer complaint of weird noise, started normal wash cycle, no unusual noises heard, unable to duplicate the problem , unit is operating as designed"
Paul P.
WASHER AMANA NTW4516FW1 "Found drain pump a little clogged, cleared and ran through a couple of test cycles, working properly. Did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
DRYER ROPER RED4516FW0 "Tested dryer, power coming in properly at block. Found heater box mounting screw loose, tightened. Ran dryer, heating and exhaust venting properly. All wiring looks good."
Dan H.
DRYER MAYTAG MEDB765FW0 "Customer complaint that unit is not heating, confirmed, found power from supply is not correct, advised customer that they need an electrician to correct power supply"
Dan H.
REFRIGERATOR MAYTAG MSB27C2XAM00 "Customer complaint that unit was not dispensing ice or water, unit is dispensing both ice and water, unable to duplicate the problem, unit is operating as designed"
Dan H.
WASHER WHIRLPOOL WTW7500GW0 "Installed new lid lock, op test good"
Dan H.
WASHER WHIRLPOOL WFW72HEDW0 "Installed new door lock and drain pump, op test good"
Dan H.
BUILT IN FRIDGE KITCHENAID KSSO48QTB02 "Installed new ice chute door, op test good,"
Jeff M.
DRYER WHIRLPOOL MEDB835DW4 Installed new part unit op tested good
Jeff M.
DISHWASHER WHIRLPOOL WDF540PADB1 The water valve was off op tested good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Jeff M.
DISHWASHER WHIRLPOOL WDT720PADW2 Installed new part unit op tested good
Brian M.
REFRIGERATOR KITCHENAID KFCP22EXMP5 Cc of low ice production Found ice maker fill cup iced over and only allowing a small amount of water into ice maker Cleared ice Ran test cycle OP TEST OK
Brian M.
REFRIGERATOR MAYTAG MSD2456GEW Cc of water leakingFound ice maker over filling Cleared ice and used icemaker set screw to dial back the amount of water entering Ran test harvest OP TEST OK
Paul P.
WASHER WHIRLPOOL WTW8040DW3 Checked in parts.
Paul P.
WASHER MAYTAG MVWC565FW1 "Checked in all parts. Installed gear case and tested washer. Ran fill/wash/ rinse cycles, washer is spinning, agitating and draining properly. Checked all connections at control, and locking/unlocking operation, working properly, did not use control, technician took for return."
David R.
WASHER WHIRLPOOL MVWB850YW0 "Replaced sensor. Ran through test mode. As soon as test got to agitation, basket locked up and would spin out of control and just hit sides of cabinet and grinding noise. Found water on floor. Needs stator, rotor, sensor and shaft assembly.* Do Not Order Parts, refund customer for sensor part.; ordrng 1 280146 (rotor 229.97) and 1 W10435302 (bearing 105.51) and 1 WPW10178988 (sensor 32.36) and 1 WPW10419333 (stator 196.96), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER MAYTAG MVWB450WQ0 "Customer complaint ol error every wash, started auto test, unit filled then gave ol fault, found bearings failed, quoted to replace, ok, replaced bearings and shaft with ts, op test good; used 1 W10435302 (BEARING 105.51) from stock"
Corey L.
REFRIGERATOR FRIGIDAIRE LGUS264LE0 "Customer complaint leaking out of freezer door and ice on freezer floor, confirmed drain tube is clogged, found evap pan misaligned with the hole to drain pan, quoted, ok, adjusted to better align holes, cleared ice, op test good"
Corey L.
WASHER MAYTAG MVWX655DW1 "Installed wash plate, op test good"
Gabriel P.
ICEMAKER FRIGIDAIRE FFHS2311PFGA Found bad icemaker getting 120 v not responding also disconnected filter and dispense water it shoot water of of filter housing it should do that ordering base connection ; ordrng 1 241798231 (ICEMAKER ) and 1 242009602 (BASE)
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint frz light not working, confirmed, switch is not fully disengaging contact after door is open, found plastic piece inside switch housing on wrong end of contact, corrected, op test good"
Gabriel P.
DISHWASHER KITCHENAID KDPE234GPS0 "Sump pump motor not functioning correctly,ordering took pic of pop; ordrng 1 W11085683 (pump&motor)"
Brian M.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Installed control OP TEST OK
Brian M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Installed ice maker OP TEST OK
Brian M.
WASHER MAYTAG MVWC565FW1 Cc of no spin Found wire to capacitor not seated properly Repositioned wire Found unit to run test cycle Ran it multiple timesOP TEST OK
Brian M.
DISHWASHER FRIGIDAIRE LGID2475QF3A Cc of leaking left hand corner Found left side leg down and unit not leveled properly Found UI not lighting up when wash selection is madeRan test cycle found leaking bottom left cornerLower portion of frame is bent at the hinge section and when door is shut it has just enough gap to let water leak behind metal trim piece Placed water mat down Needs Ui control and tub Could not locate tub part#Customer said something about getting a replacement unit no need to order parts
Brian M.
RANGE WHIRLPOOL WFG505M0BS3 Installed listed PartOP TEST OK
Dan H.
WASHER FRIGIDAIRE FFFW5000QW "Customer complaint that unit is not agitating, started normal wash cycle, unit filled, unit agitates, unit is not draining, unit needs new drain pump ; ordrng 1 137311900 (pump)"
Brian M.
BUILT IN OVEN KITCHENAID KEMC377KWH02 Installed listed parts OP TEST OK
Corey L.
WASHER AMANA NTW4516FW2 "Customer complaint washer won’t work, found pop through entitlement, found drain line lying on the basement floor, explained why the drain line needs to be at least 39” off the ground, customer doesn’t have a sink, she said she was getting one anyways and will go to Home Depot today, also found hot/cold reversed and unit unlevel, leveled unit and switched inlet hoses, op test good"
Corey L.
DRYER HOTPOINT HTDX100EM8WW "Customer complaint loud since we replaced a belt, no records of Fred’s being here, she said it was weird they said they were from Madison, mike or Joel came, didn’t leave anything and didn’t collect a signature, very odd, found belt installed incorrectly, belt was not in groove of motor drive shaft it was behind it, corrected, op test good"
Dan H.
RANGE WHIRLPOOL WFE505W0HS0 "Customer has only received oven temperature sensor, control has not been delivered ; schdld next appmnt for 11/27 TUE !"
Corey L.
DISHWASHER WHIRLPOOL WDT720PADM1 "Customer complaint dishwasher fills but won’t wash, started quick wash, unit filled, float switch is engaging, diverter valve keeps rotating unable to find position, unit needs sump asm WPW10671941, quoted, customer does not want repair at this time"
Corey L.
DISHWASHER WHIRLPOOL DU930PWSQ0 "Customer complaint dishwasher not draining, water in tub, found new garbage disposal knockout for drain inlet not knocked out, knocked out tab, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer complaint loud noise intermittently and slight loss in cooling, confirmed temp in ff section was 50, found ff evap frozen, cleared ice, found thermistor in the incorrect position, optimized thermistor, advised customer to allow 24 hours for temps to settle"
Macaulay G.
WASHER MAYTAG MAV8551AWW Seal between transmission and tub is worn and leaking. This has caused damage to the transmission. Customer not repairing.
Macaulay G.
WASHER WHIRLPOOL WTW5640XW3 Replaced basket hub and agitator plate. Calibrated unit. All tested ok.
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 Cust not here I called she isn’t in the area I rescheduled her for Tuesday; schdld next appmnt for 11/27 TUE 8-12
Macaulay G.
RANGE WHIRLPOOL WFG515S0EB1 Replaced board and burner caps. All tested ok.