Local Reviews
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Macaulay G.
REFRIGERATOR WHIRLPOOL JSD2789HES Not repairable. Office to refund for labor and part please. Put mitigation mat under refrigerator.
Chad P.
REFRIGERATOR WHIRLPOOL JSD2789HES Installed I.m. Advised to allow 24 hrs for bin to fill
Jeff M.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 The issue resolved itself. I took the back wall out what ice did form melted on its own
Chad P.
WASHER AMANA NTW4516FW2 Found unit stored long fill no fill fault. Found cold water supply to unit very slow causing unit to time out. Advised on water supply issue. Op test ok.
Macaulay G.
WASHER WHIRLPOOL CAE2743BQ0 Replaced actuator assembly. Ran calibration cycle. All tested ok. Office to bill account.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Chad P.
REFRIGERATOR MAYTAG PTB1953GRW Found unit not going into defrost. Advised timer into defrost. Heater came on. Defrosted evap and replaced defrost timer. Advised to allow 24 hrs for normal cooling to resume. ; used 1 482493 (
Chad P.
DRYER AMANA NED4655EW1 Found pulley came free. Corrected pulley and belt. Op test ok.
Chad P.
DISHWASHER WHIRLPOOL WDF330PAHB1 Installed sump. Ran diagnostics and normal wash. Op test ok.
Chad P.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived at home to find unit running as normal. Pulled unit and inspected controls and power supply. All checks good. Reset power to unit. Cc also that unit not holding ice in ice bin and it’s melting. I.m. Turned off at this time. Turned freezer temp down. Ice box fan is running. Changed defrost mode to timed. Advised to monitor unit. Likely frozen control. Any issues please contact us back.
Chad P.
REFRIGERATOR KITCHENAID KFIS29BBMS00 Installed compressor. Charged unit. Op test ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 CC that the ice chutes doe not close. Found the dispenser not plugged in. Plugged the dispenser in. Optest ok.
Corina B.
DRYER WHIRLPOOL MED6600TQ0 CC that the unit squeaks when you turn it on. Found the idler pulley is worn. Replaced the idler pulley from t/s. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Optest ok; used 1 279640 (PULLEY-IDLER) from stock
Corina B.
REFRIGERATOR AMANA ABB2224BRB00 "Cust showed pop, sent pic. CC that the unit is loud when running. Found the back cover is vibrating against the cabinet. Used double side tape to stop the vibration. Leveled unit. Optest ok"
Corina B.
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "CC that the water and ice strip dispensing and there is ice and frost around the top of the ice maker and in the freezer. Unit will not turn off when going into diag. Door gasket, good, the drawer is properly installed. Service pointer W10842568 will need a new adapter. Found ice around the adapter. .Will need a new control, adapter and UI."
Corina B.
DISHWASHER KITCHENAID KDTM404ESS3 CC that the unit is leaking on the lt hand side. Found the water valve to the unit is leaking at the brass fitting. The floor is warped and there is water coming out from the cabinet next to the dishwasher p. Took pictures. Started dishwasher no leaks. Connection
Corina B.
COOKTOP GAS WHIRLPOOL JGD3430WS00 "CC that the fan switch is fallen down. Advised cust that the burner head and the orfice holders need to be replaced due to drilling them out. Will need a new switch and orfice s, burner head and screws. . Cust does not want to repair. EXTRA TIME FOR REPAIR."
Corina B.
WASHER MAYTAG MVWC565FW1 "Cust showed pop, sent pic. CC that the unit will not start. Found the spin cycle on. Held the control in for 10 seconds cleared control. Ran diag F0E2 – OVER SUDS CONDITION DETECTED. Advised cust to use 1-2 tablespoons of he detergent. Ran a calibration and then a drain and spin. Optest ok."
Chad P.
WASHER MAYTAG MVWX655DW1 "Found hub stripped. Needs replaced. ; ordrng 1 W10528947 (hub), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDF760SADM0 "Replace pump ran diagnostics auto test pass,opt test ok"
Macaulay G.
WASHER GE WVSR1060G8WW Bearing is grinding. Needs transmission assembly. Not repairing.Labor 140 WH38X10002 Transmission 413Shipping 18.99
Macaulay G.
WASHER WHIRLPOOL WTW4816FW2 No filling issues with washer. Washer is designed to fill a lot. Advised to contact Lowes or Whirlpool in regards to their concerns. Put mitigation mat under washer.
Macaulay G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced control, panel, and harness. All tested ok. Put mitigation mat under dishwasher."
Macaulay G.
REFRIGERATOR FRIGIDAIRE FFTR1821QW9B Replaced temperature control. All tested ok.
Corina B.
RANGE GENERAL ELEC PB930SJ1SS Replaced the glass. Gasket is not here. Will need to reorder gasket. ; ordrng 1 WB04T10086 (gasket oven)
Corey L.
WASHER WHIRLPOOL MHWE201YW00 "Customer complaint it will not start and throwing codes, ran diagnostics found F6e1 serial communication error, cleared code, started test cycle, unit locked and filled then said f6e1 and stopped, ground switches are engaging and wires intact, started normal cycle, wires from ccu to motor control are good and snug, motor control failed; ordrng 1 WPW10315848 (motor-drve)"
Macaulay G.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Unit is frosting up in freezer. Found that the freezer door was off track, causing it to draw in moisture. Corrected door. All tested ok. Put mitigation mat under refrigerator."
Corey L.
DRYER MAYTAG MDE4658AYW "Installed parts, op test no good, started a cycle and measured voltage out of the control, power cord good unit has proper power, door switch is good, motor relay sending 117v, found heater relay only sending 80v, relay was getting 120v, unit needs new control; ordrng 1 W10756689 (cntrl-elec)"
Macaulay G.
WALL OVEN GE ZET2PM3SS Replaced lower control. All tested and heated ok.
Chad P.
REFRIGERATOR WHIRLPOOL GI6FDRXXY07 Cc that unit frosted all over in the freezer section. Advised door was left open. Unit has recovered. Forced defrost. Unit can defrost. Changed unit to timed defrost. Op test ok.
Chad P.
WASHER GE GTW460ASJWW Found leveling legs backed off and unit leaning towards the right. Basket is on the cabinet. Corrected leveling legs and ran wash and drain spin. Op test ok. Advised to use as normal. If issues continue please contact lowes back for service.
Gabriel P.
DRYER WHIRLPOOL CAE2745FQ0 "Machine will not get to diagnostics,check voltage to board 122,play with coin slot switch and nothing turning on spoke to my senior advisor Shawn request to order a new the board not responding pls office to bill T.D. Erie street properties for labor service and parts plus shipping also this is not a dryer is a washer I’m working Billing address 4812 prestwick crosing west lake oh 44145(419)308-3695 ; ordrng 1 W11188527 (CONTROL 30286), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER MAYTAG MHW5500FW0 "Customer complaint number just blinks and doesn’t change no matter what cycle, unit was unplugged, plugged unit it, ran diagnostics no codes, started normal wash, unit sensed and filled, instructed customer on how to pause and or cancel a cycle to restart, canceled normal wash and started rapid wash, unit sensed and filled, unit is operating as designed"
Macaulay G.
REFRIGERATOR FRIGIDAIRE FPBS2777RF0 "Customer experiencing freezing condition in crisper drawer. This indicates an air leak. Called Frigidaire tech line. They informed me that there is a bulletin out that covers this repair. RF1801. In this bulletin, it instructs to replace air tower with 5303918791. Office to order air tower. Put mitigation mat under refrigerator.; ordrng 1 5303918791 (AIR TOWER)"
Brian M.
DRYER WHIRLPOOL WGT4027HW0 Cc of noise when drying Found a clip hitting fan blade Removed clip OP TEST OK
Brian M.
WASHER MAYTAG MHWC7500YW0 Installed motor control Ran auto test and spin test OP TEST OK
Macaulay G.
REFRIGERATOR KITCHENAID KFIS29BBWH02 Unit has a fresh food evaporator leak. Has leaked enough that compressor is noisy. Office to order compressor and evaporator. ; ordrng 1 W10276644 (compressor) and 1 W11116006 (evaporator)
Macaulay G.
WASHER WHIRLPOOL WTW8500DC0 F5E2 error for lid lock. Office to order lid lock. Needs put on cancellation list. Put mitigation mat under washer.; ordrng 1 W10861642 (latch)
Brian M.
REFRIGERATOR KITCHENAID KRFC302EBS00 Installed cover OP TEST OK
Arthur V.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Upon arrival unit lights and display are on. Nothing else. No compressor,fans etc Called techline Dave file number 7723102393. Turned off power to unit and repowered up after 10 min. No good. Talked to Dave at techline. We put unit into showroom mode ( pressing temp button f/c and drawer buttons)at the same time. And waiting 3 sec. unit started compressor and fans came on. Unit started to cool before i left. Customer to monitor"
Arthur V.
WASHER MAYTAG MVWC565FW0 Found long fill no fill error. Inlet water pressure is good. Found drain hose too low. Must be at least 39 inches tall. Cust raised drain outlet. Op test good.
Arthur V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced both rails. Reformed freezer seal. Door closing better and seal appears to be sealing all the way around
Brian M.
DISHWASHER GENERAL ELEC GDT720SGF0BB Cc that unit does not wash Found unit to fill and drain Pump getting power but not washing Needs wash pump replaced ; ordrng 1 WD49X23782 (PUMP)
Robert A.
DRYER WHIRLPOOL WED7300DW1 "Ran unit, scraping noise, found bracket off back of motor, reset, ran unit, op test ok"
Arthur V.
RANGE WHIRLPOOL WFG231LVS0 Customer getting a f2 error has been happening 5 times in the last month F2 stands for stuck key. The fact that it is happening frequently means unit needs a control e. Cust to call back if repair is wanted
Brian M.
WASHER MAYTAG MVWC416FW0 Cc that agitator does not stay on place Found agitator and washplate worn out bolt is missing grommet Needs agitator washplate and bolt Threads on gearcase seem fine ; ordrng 1 W10772621 (screw) and 1 W10836692 (agitator) and 1 W10846191 (washplate)
Brian M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Cc unit is not cooling Found visible leak at condenser line and steel line connector I can not attempt repair due to another crease crack on steel line that is near the top of cavity I called whirlpool they want us to use the lock ring kit to attempt the repair and if the line breaks at that point then they will deem it unrepairable Office to call and reschedule Sr# 7723104272; saved tckt
Robert A.
DISHWASHER MAYTAG MDB4949SDE3 "Found wash motor out of rubber mount, reset, op test ok"
Brian M.
WASHER MAYTAG MVWB850WL1 Cc that latch isn’t working Found latch had a little build up Cleaned latch Ran auto test OP TEST OK
Brian M.
WASHER MAYTAG MVWC400XW2 Cc that unit did not finish cycle Ran auto test and manual test Ran calibration Ran normal light load Could not duplicate an issue OP TEST OK
Brian B.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Ran entitlement, verified pop.. CC of popping noise. Used mat to pull machine out. Found some damage on linoleum from wheels sinking in. Advised customer.. Found plastic warning label from cord or back of machine stuck on condenser fan blade. Removed label.Set controls to normal. all functions normal. Op test ok."
Arthur V.
WASHER MAYTAG MVWC565FW1 Found poor water volume at cold water valve. Needs water valve ; ordrng 1 W11038689 (VALVE)
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SEHV Installed door OP TEST OK
Arthur V.
WASHER WHIRLPOOL WFW75HEFW Talked to customer. Gasket is ripped. Needs ordered DID NOT GO TO HOME. please pre order door bellows ; ordrng 1 W11106747 (BELLOW )
Robert A.
WASHER MAYTAG MVWX655DW1 "Ran diognostics, off bal load, ran recal cycle, leveled unit, op test ok"
Arthur V.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Scott. Techline. Checked for 6 blade fan on evap motor. No good unit currently has a 4 blade fan. Need to replace with special 6 blade fan and turn freezer control to min. 2163777——file number 7723108183. Cust very distraught over food that since june has been freezing ; ordrng 1 2163777 (blade,evap.fan)"
David R.
DRYER WHIRLPOOL WED4815EW1 Timer replaced. Op test ok.
Corey L.
RANGE WHIRLPOOL WFG320M0BW2 "Customer complaint door falling off one side, confirmed left hinge is out of channel without pin holding tension in its proper position, removed door and re positioned hinge spring to be reinstalled, reinstalled door, op test good"
Robert A.
REFRIGERATOR KITCHENAID KSSO42FTX02 "Found wrong kit recieved, please reorder; ordrng 1 W10801766 (CONTROL KIT)"
Robert A.
DISHWASHER MAYTAG MDB7749SBM2 "Found ribbon cable discolored, replaced panel, op test ng, unable to get into diognostics, control recieving 120 vac, needs control; ordrng 1 W10595568 (CONTROL)"
Corey L.
DISHWASHER/B-IN WHIRLPOOL KUDS01IJBS0 "Installed sump asm, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced ff evap drip pan, cleared ice"
Gabriel P.
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 "Replace gasket,opt test ok"
Gabriel P.
RANGE WHIRLPOOL WFG550S0HV0 "Replace front drawer,opt test ok"
David R.
WASHER AMANA NTW4605EW0 "Replaced lid strike, control, and latch from t/s. Ran service mode. All functions ok. Op test ok.; used 1 W10838613 (LATCH) from stock"
Corey L.
WASHER DUET WHIRLPOOL LTE5243DT3 "Customer complaint washer not draining, confirmed unit not spinning or draining, found door latch broke and not allowing striker on lid to engage, unit needs lid switch; ordrng 1 WP3355806 (switch-lid 42.50), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE WHIRLPOOL WEE510S0FS0 "Customer complaint oven will not bake above 350, ran diagnostics no codes, started bake cycle for 405, waited 25 more min and cavity temp was 407 but display read 280, temp sensor checked out of range, unit needs new oven temp sensor; ordrng 1 W10833885 (sensor)"
Brian B.
REFRIGERATOR WHIRLPOOL WRB119WFBW Found door not closing properly. Used a shim under rr wheel to level machine properly. FF door now closing properly. All other functions normal. Op test ok.
Corey L.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint dishwasher not washing just dumps pod, started normal cycle, unit filled, wash motor just lightly humming, unit needs new pump asm; ordrng 1 W10917114 (pump&motor)"
Corey L.
REFRIGERATOR WHIRLPOOL WRT108FZDW02 "Customer complaint fridge leaking from bottom, confirmed found evap drip pan is cracked, unit needs new drip pan, drip pan coming up unavailable, advised customer our office and/or whirlpool will be in contact with them with next steps; ordrng 1 W10633582 (tray-evap)"
Brian B.
REFRIGERATOR FRIGIDAIRE FFTR1814QB4A Replaced ff gasket. Lubricated with petroleum gel. Op test ok.
Gabriel P.
WASHER MAYTAG MVWB865GW0 "Found error code f2e1 UI stuck,F7E0 loss of power,F7E5 shifter failure,F7E9 lock rotor call techline had me on hold for 30 minutes calling senior tech for advise told me if I replace clutch the shifter inside gearcase is not shifting advice me to order gear case that should take care the issue of not spinning basket ; ordrng 1 W10811956 (drum assy)"
Gabriel P.
WASHER MAYTAG MVWB765FW0 "Voltage to board 116 unplugged drain hoses no signs of anything clogging it up,drain pump motor humming ordering new drain pump ; ordrng 1 W10876600 (drain pump)"
Brian B.
WASHER GE PDWT480R10SS CC of no water into machine. Ran test cycle. Machine filled and wash pump started. Pump motor making loud bearing noise. All other functions seem to be working. Will give est on new pump. Customer did does not want to repair at this time. Do not order part. Paid sc.
Gabriel P.
ICE MAKER KITCHENAID KUIC18NNXS2 Customer to reschedule tomorrow between 12-3 spoke to maddie is all taking care of ; saved tckt
Corina B.
DISHWASHER KITCHENAID KUDU03STSS2 CC that the unit is leaking. Found the pump and motor are leaking from the seal. Will need a new pump and motor. Cust does not want to repair.
Brian B.
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 CC if water leaking in ff section. Removed ff control housing and used silicone to seal where housing contacts drain. Tested with water through evap. Op test ok. Office to bill customer cc that is on file.. ; saved tckt
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Installed left ff door, op test ok"
Brian B.
DISHWASHER/B-IN WHIRLPOOL KUDM25SHBL1 Found some pads not responding and normal led will not turn off. Will need new panel. Office to order part.; ordrng 1 WP9744106 (PANEL)
Brian B.
REFRIGERATOR WHIRLPOOL WRF560SEYW04 "Checked temps, 39 ff, 6 freezer, normal. Found freezer door not closing properly. Slides are sticking causing frost buildup around fan housing.. Will need new slides. Office to order parts.; ordrng 1 WPW10397635 (SLIDE RIGHT) and 1 WPW10397636 (SLIDE LEFT)"
Robert A.
RANGE WHIRLPOOL WFG540H0ES1 "Cc oven light flickers, rt frnt burner not always lighting, Found light bulb open, replaced, cleaned rt frnt burner, op test ok; used 1 8009 (APPLIANCE BULB) from stock"
Brian B.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Found freezer temp at 30 and ff temp at 42. Removed freezer evap cover, only top pass is frosted, leak in sealed system. Used one line tap from t/s to check low side pressure. Ran diag step 4. When at step 4-5, freezer evap, pressure at 10” vacuum. This machine has coated ff evap. Per whirl instructions, just replace dye filter, evac and recharge system. Also ice container is broken so ice falls out through bottom. Also, dripping and moisture behind icebox. Will need updated velorem gasket. Also, ff drain is plugged, must unplug. Office to order parts. Allow 3 hrs for return visit.; ordrng 1 W10739626 (SEAL) and 2 WPW10143759 (DYE FILTER)s and 1 WPW10347093 (ICE CONTAINER), used 2 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Robert A.
WASHER WHIRLPOOL WTW4816FW2 "Ran diognostics, long/no fill, checked valve screen, good, found lowflow of water from hose, cust to correct, op test ok"
David R.
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW01 Need to let unit run 24 hours prior to being serviced.; saved tckt
Brian M.
WASHER MAYTAG MVWB835DW0 Cc of not working Could not duplicate an issue Ran auto test and calibration OP TEST OK
Robert A.
WASHER WHIRLPOOL WTW4816FW2 "Ran diognostics, no codes, ran recal cycle, good, tested valves, good, leveled unit, good, op test ok"
Arthur V.
WASHER GE GHWN4250D1WW Found tub half full of water. Drain pump just hums. Drained water using wet vac. Found baby sock in pump. Removed. Op test good
Corina B.
REFRIGERATOR MAYTAG MFW2055FRZ00 CC that the ff is not cooling. Found the freezer is not working. Will need a new fan and a main control. Called SM to order parts. ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10464673 (motor-evap)
Corina B.
DISHWASHER KITCHENAID KUDS24SEAL1 "CC that the dishwasher does not start. Has a 120 volts to the latch and to the control. Will need a new control, control is no longer available. Called SM ; ordrng 1 9743448 (control,electronic)"
Macaulay G.
DRYER WHIRLPOOL WGD9550WW1 Replaced idler pulley. All tested ok.
David R.
DISHWASHER MAYTAG MDB7749SBM2 "Took off bottom panel. Checked all hoses for leaks. All fine. During wash cycle, drops of water on side of dishwasher. Ordering tub gasket and bottom door seal.; ordrng 1 W10300924V (door seal 60.83) and 1 WPW10497235 (seal 4.46), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DRYER WHIRLPOOL WED6600VW0 "Noise coming from pulley, belt starting to fray on ends. Ordering pulley, and belt.; ordrng 1 8547174V (pulley-idr 25.73) and 1 WP8547168 (belt 46.21), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
RANGE KITCHENAID KGRS807SSS01 "Put on bake for 15 mins at 350*F , put pan in oven. After 15 mins display still read LO and pan reads 230*F. Checks bake and broil igniter. Not glowing. Went to check spark module, checked the bake and broil. No 120v. Ordering main control.Part to be looked up to verify.; ordrng 1 WP9762774 (cntrl-elec 272.56), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer no show, customer to call and reschedule appointment ; saved tckt"
Brian M.
WASHER WHIRLPOOL GHW9150PW1 Cc that error f11Found error f11 Could not complete diagnostics Control board stop responding Need control board replaced Customer does not want to repair
Brian M.
REFRIGERATOR WHIRLPOOL GS6SHEXML00 Installed ice maker shaft and listed parts OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDT00 Cc that unit not cooling Freezer at 4 fridge at 38Unit is running as it should at this time
Brian M.
WASHER MAYTAG MVWC400XW2 Installed capacitor Ran auto test and calibration OP TEST OK
Brian M.
WASHER GE GHWN4250D1WW Cc of no spin or agitate Found magnet not hitting the lid switch Repositioned magnet Ran multiple test OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL KSRB25FKSS14 Cc of block of ice in ice maker when he has IM turned off Found nothing wrong Spoke to customer and showed him that when he turns ice maker on that the ice gets broken up by the arms and shoots out to container and the refills.. then freezes turns into ice for the next batch I think we have a clear understanding now of what’s going on
Corina B.
WASHER AMANA NTW4516FW3 CC that the unit does not put enough water in. Ran a diag no codes. Ran a rinse and spin. Advised cust it’s working as designed. 1/2-1 tablespoons of he detergent. Optest ok.
Arthur V.
DRYER WHIRLPOOL WED70HEBW0 Replaced idler pulley. Lubricated all other rollers with turbine oil. Op test good ; used 1 279640 (PULLEY-IDLER) from stock
Jeff M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed new part unit op tested good ; used 2 WP8268961 (SLEEVE FRICTION) from stock
Arthur V.
REFRIGERATOR GE PFSS6PKXCSS Found ice and frost build up on evap cover. Needs evap cover. Found temp in freezer set at -8 and temp in fresh food set at 44. Reset temps to 0 and 36. Customer to clean off frost and see if temp change makes a difference in frost build up. Est = 89.95 sc. 135.00 labor. 18.99 shipping. Part needed is wr13x10856 @136.59. Total est if customer wants done=406.22. Customer to wait and see if frost returns
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
DISHWASHER GE DDT595SSJSS The upper rack wasn’t going all the way back I remove the upper rack reinstalled the upper rack unit tested good
Paul P.
DRYER WHIRLPOOL WED4800BQ1 "Found supply power at a variance, reset the dual breaker. Initially the dryer not turning drum, idler pulley and belt worn, replaced idler pulley and belt from truck stock. Ran dryer through test run with load, running properly. ; used 1 341241 (BELT), and 1 WP691366 (PULLEY DRIVE) from stock"
David R.
DISHWASHER KITCHENAID KDTM354DSS5 Cc of buttons not working. Advised customer of preset options. Select cycle first then proceed to move on from there in selecting other options. Op test ok.
David R.
RANGE GAS KITCHENAID KGRS205TSS "Set oven on bake 375*. Got up in temperature, bake element glowing. Put on HI broil. Element glowing and functioning correct. Op test ok"
Gabriel P.
RANGE WHIRLPOOL W0C54EC0AS500 "Replace door glass,opt test ok"
Gabriel P.
WASHER MAYTAG MHW5500FW1 "Delivery team don’t know what’s wrong with unit,plug it in ran diagnostics,error code f3 e1 Check connections from tub to air trap, air trap to pressure hose, and pressure hose to water level sensor. Is pressure hose pinched, kinked, plugged, or leaking air?those are posible every function good"
Gabriel P.
DRYER MAYTAG MEDC215EW1 Replace handle opt test ok
Corey L.
REFRIGERATOR KITCHENAID KSCS25FVMS02 "Assisted DH with pulling out the unit, valve was installed, op test good, assisted in pushing unit back to the wall, see DH pvr for pics also for payment collected"
Arthur V.
DRYER MAYTAG MDG5500AWQ Replaced baffles. Op test good
Arthur V.
DRYER KITCHENAID KEYE670BWH Replaced open thermal fuse. Op test good. Advised customer to have vent checked. Goes up to the roof. Can not see or test for myself. ; used 1 3392519 (
Arthur V.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Reformed fresh food seal at the bottom using heat. Raised front of fridge per install instructions Op test good. Door sealing now. Used sb webb for pop
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer is leaking a lot after every wash, checked water hoses and connections and started normal wash, filled a little water in unit then canceled, no leaks observed, found hose fell off from sink drain so when unit drains into the sink it falls to the ground splashing on the unit and elsewhere then running to floor drain that’s actually right under the sink, advised customer to call a plumber to have drain hose under sink repaired, unit is operating as designed, basement floor is damp and chipping, unit is a few feet away from floor drain and not leaking, no need for water mat"
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Showed pop, customer complaint fridge area froze meat but found setting on max adjusted to recommended also the fridge section getting water on the walls, temps were 39 ff and 9 frz, condensation was found on ff walls, found gaps around both sections, explained to customer why/how moisture builds up, used wpl adhesive to silicone gaps in frame around doors"
Robert A.
DISPOSAL WHIRLPOOL GC1000PE4 "Removed a piece of plastic from unit, op test ok"
Robert A.
WASHER MAYTAG MVWC416FW0 "Found adj loose, tightened, op test okCust states that she talked w/wpl this morning and that all charges were covered, contacted office, gv, no auth was given, cust called wpl, Cust called lowes, said unit was purchased 6/6/18. And will be sending a copy of reciept to office"
Robert A.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Frz -5, ff 55, found evap forzen, put into forced defrost, bi metal open, replaced, cleared evap. Op test ok; used 1 WP10442411 (THERMOSTAT) from stock"
Robert A.
REFRIGERATOR WHIRLPOOL GS5SHGXLQ01 "Found heater open in i/m, needs i/m, replaced, cycled, op test ok; used 1 4317943 (ICEMAKER) from stock"
Dan H.
REFRIGERATOR KITCHENAID KSCS25FVMS02 "Installed new inlet valve, op test good"
Macaulay G.
DRYER MAYTAG Customer cancelled at the door.
Brian B.
WASHER MAYTAG MVWB835DW4 "Ran entitlement, Verified dop.. CC of oil in tub and grinding noises. Checked lower and upper components, no oil found. Ran diag, no codes. Ran calibration and auto test. All sounds normal. Customer concerned with noises machine makes and water temp when hot is selected and also water level. Customer complaint that clothes still have odor when they are finished. All functions check normal and machine operating as designed. This machine does not put tap hot water into machine, but uses a mix of hot and cold for energy saving purposes. Op test ok."
Chad P.
DISHWASHER KITCHENAID KDTM404ESS3 Confirmed smell in unit. Found no secondary loop in drain line under sink allowing back flow to the dishwasher. Added second loop. Filled and dr aimed unit 3x. Advised to run cleaner through unit. Op test ok.
Chad P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Ran entitlement for pop. Found mullion sweating and dripping onto freezer door. Temps check good. Unit is using a yoder loop and not a electric heater. No service pointer. Called Techline. Tbore. Checked door seal, door position and mullion for any bowing or deformities. No issues found. Advised to raise door and turn on vertical mullion %100 of the time. If issues r turn to call Techline back."
Macaulay G.
DRYER WHIRLPOOL WED4815EW1 Found no issues with dryer. All components were in tact and functional. May have been wired incorrectly when installed. Tested ok.
Macaulay G.
DRYER ELE KENMORE 110.668625 Motor is seized. Customer does not want to repair. 279827 motor 131.61 labor 110
Corey L.
WASHER GE GTW680BSJWS "Customer complaint sometimes unit will not spin during a cycle enough to get water out then not even spinning on drain and spin but it has worked the last few loads, unit is unlevel, leveled unit using level, asked customer to load the unit, customer loaded 2 pillowcases a sheet and a sm fleece blanket, started normal wash cycle, unit filled and advanced to wash, evened out he load, started a drain and spin cycle, unit spun at low and high speeds, unit is operating as designed, advised customer to move plug to its own dedicated outlet, no mechanical issues, if problem persists order a WH18X28175 control"
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Customer complaint of frost build up in freezer section, doors are sealing, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed parts listed, op test good"
Corey L.
WASHER MAYTAG MVWX655DW1 "Customer complaint washer is doing weird things and just don’t work, confirmed unit in standby, ran service tests control keep exiting service, unit needs new control, quoted, customer does not want repair at this time, will be shopping around and will get back to us if she decides she wants it W11116592"
Chad P.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Found filter door out of of alignment. Corrected and installed filter. Purged tank. Op test ok.
Corey L.
WASHER MAYTAG MVWB766FW1 "Installed water valve, op test good"
Chad P.
DRYER MAYTAG MEDX655DW1 Installed timer. Op test ok.
Brian B.
DRYER WHIRLPOOL WGD4815EW2 "CC that door won’t close. Adjusted and lubricated latch. Checked vent, all clear, heat and airflow good. Ran test cycle, op test ok."
Dan H.
WASHER WHIRLPOOL WFW9150WW00 "Installed new drain pump, op test good"
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 Installed new part unit op tested good
Dan H.
WASHER WHIRLPOOL WFW9150WW00 "Customer complaint that small load cycle does not work, started small load cycle, door locked unit filled and began agitating, unit advanced to rinse cycle, unit advanced to spin cycle, unit completed cycle, unit is operating as designed"
Brian M.
COOKTOP ELE KITCHENAID KECC604BBL00 Installed element OP TEST OK
Brian M.
WASHER WHIRLPOOL WTW4815EW1 Cc hot is cold cold is hot Found hoses reversed Switched hoses OP TEST OK
Brian B.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 CC of leaking under machine. And inside machine. Checked drain. Drain is all clear. Found large gaps in liner. Used one tube of silicone adhesive from t/s to seal liner.. all other functions normal. Optest ok.; used 1 W10841140 (ADHESIVE) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Replaced evap fan motor. Went to replace deli bd. No good. Wiring is shot. Would have to order complete door assy Part number w10815674. @ 607.17. Cust kept deli bd and will call complaint line about wiring. And the door replacment. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
WASHER CROSLEY CAW11544EW1 The drain hose is kinked and the hot water isn’t hooked up also there using to much soap. I told the customer she needs to buy new water hoses and find a new place for the washer so the hose to the drain does not think 10 cut back on soap to 2 tablespoons
Chad P.
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 Patched cracks best as possible. 24hrs to cure. Advised Cust to monitor. Op test ok.
Dan H.
FREEZER MAYTAG MZF34X16DW00 "Installed new control, op test good"
Macaulay G.
DRYER MAYTAG MGDB765FW0 Replaced blower wheel. All tested ok.
Macaulay G.
WASHER WHIRLPOOL WTW7040DW0 Replaced control. Ran calibration. All tested ok. Put mitigation mat under washer.
Macaulay G.
WASHER KENMORE 110.447224 Couldn’t find any problem. Functions properly.
Macaulay G.
REFRIGERATOR KITCHENAID KRFF302EWH01 Found no issues. Put mitigation mat under refrigerator.
Macaulay G.
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced door gasket. Damage to gasket was caused by issue with door alignment. Customer is not at fault for this damage. Put mitigation mat under refrigerator. All tested ok.
Brian M.
DRYER MAYTAG MEDB765FW0 Cc of long dry time found lint from screen inside of unit Cleaned lint OP TEST OK
Brian M.
ICE MAKER KITCHENAID KUIC18NNTS1 Cc that’s unit not making ice Ran service diagnostics everything seemed to passBut the frost plate did not fully frost Found corrosion on cap tube and suction line going up into unit Removed foam covering and heard hissing noise coming out right around where the lines and frame meet inside the unit. I can not repair leak no access to lines
Macaulay G.
DISHWASHER KITCHENAID KDFE104DSS5 "Left adjuster of top rack was broken. Replaced tether, positioner, and adjuster. All tested ok. Put mitigation mat under dishwasher."
Dan H.
REFRIG/SIDE-BY-S KITCHENAID KRSC503ESS00 "Customer complaint that unit is not cooling, fresh food section and freezer section at room temperature, found a leak at seam of filter drier, installed filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.75oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890121, 1 W10890131, and 1 WPW10143759 (DRIER) from stock"
Jeff M.
WASHER MAYTAG MHW3505FW1 Ui not here I set them up on Friday in the morning ; schdld next appmnt for 10/5 FRI 8-12
Corina B.
WASHER MAYTAG MVWC565FW1 "Cust showed pop, sent pic. CC that the unit is staying on spin cycle. Held the control in until the cycled cleared. Ran diag f7e1 basket spin sensor fault,f7e6 motor fault. Checked the capacitor, no deflection either way. Will need a new capacitor. Called SM to order part. ; ordrng 1 W11158831 (CAPACITOR )"
David R.
DISHWASHER GE GDT695SMJ2ES Previously put in new heating element. Dishes still not dry at end of cycle. Called GE tech line. DennyTook down cover to check underneath. Took down board. Check connections to heater. Checks fine. Replace turbidity sensor.; ordrng 1 WD21X22830 (sensor turbidity asm)
David R.
WASHER WHIRLPOOL WTW7500GW0 Cc clothes getting small holes in them. Took off wash plate and set on flat surface. Could see that it is warped on sides. Could cause clothes to get trapped underneath. Ordering wash plate.; ordrng 1 W10752283 (washplate)
David R.
RANGE WHIRLPOOL WFE745H0FS1 "Cc unit would not pre heat in bake, convect cycle would not heat up hot enough. Checked power going into unit, good. Checked power going into bake element, good. Oven sensor reading 1400 ohms, out of range. Ordering sensor and control.; ordrng 1 W10833885 (sensor) and 1 W10871200 (cntrl-elec)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Ran diagnostics,ice maker error,ice maker harvest,thermistor test,ice box fan test,ice maker heater activation,ice maker fill test they all pass spoke to DH senior tech explain all I did and what I replace he advised me to replace board cause of reason of lighting hitting the house and it could be a reason to not sending icemaker to make ice ordering board ; ordrng 1 W10843055 (cntrl-elec)"
Jeff M.
BUILT IN OVEN JENN-AIR JJW9530DDS "The knob is cracked. Ordering two of them she only needs one but she will have a spare one customer can install. ; ordrng 2 WP7737P245-60 (KNOB)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER WHIRLPOOL MGD5801TW0 "Customer complaint dryer making a noise, started dryer, heard a metal scrapping thumping sound, found tension pulley bearing broke in half, this with continuous use has deformed the shaft pulley rides on, unit needs new tension pulley and bracket asm; ordrng 1 W10837240 (bracket)"
Corey L.
RANGE WHIRLPOOL WFE540H0ES1 "Customer complaint of f3e2 error and her cake burnt in 20 min, ran diagnostics found f3e2 bake/broil range over temp, started bake cycle at 350, as soon as it beeped at preheat end temp was 410, temp sensor ohmed at 1320 at around 83 degrees, ordering both control and sensor; ordrng 1 W10833885 (sensor) and 1 WPW10586737 (cntrl-elec)"
Chad P.
DRYER WHIRLPOOL WED9270XW1 Found drum out of round causing objects to get stuck between it and the bulk head. Needs drum replaced. ; ordrng 1 W10865330 (DRUM)
Chad P.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found ice box sweating. Found fan running to slow. Needs ice box fan replaced. ; ordrng 1 W10846539 (FAN)
Chad P.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Installed drawer for Cust. P/n w11162439P/n w10904001Drawer now checks good. Found disp ice door not seating closed. Adjusted. Op test no good. Needs disp assy replaced. ; ordrng 1 W11163769 (DISP ASSY)
Brian B.
WASH/WASH/DRY ST WHIRLPOOL WET3300XQ0 "Replaced thermal cutoff. Ran test cycle. Heater cycling on and off, maintenance had previously cleaned out vent.. Op test ok. No further labor charges. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
RANGE KITCHENAID KSGB900ESS2 Found console damaged. Installed to get functions back. Need to reorder. ; ordrng 1 W10913685 (CONSOLE)
Dan H.
WASHER MAYTAG MVWB765FW0 "Customer complaint that unit is not filling with water, ran diagnostics found F3e2(pressure system fault) and f8e1(long/no fill) error codes, cold water valve is not opening, valve is recieving 120vac, unit needs new valve; ordrng 1 W11165546 (VALVE )"
Corey L.
REFRIGERATOR WHIRLPOOL GB2SHDXTQ00 "Customer complaint of same issue, confirmed -19 frz and 60 ff, damper is working, fans are running, frost build up on evap wall, found defrost heater failed, bi metal checks good; ordrng 1 WP67001794 (heater- de 60.72), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
GAS RANGE MAYTAG MGRH752CDS "Customer complaint that oven shuts off on its own, started bake for 350 degrees confirmed, control died, control is recieving 120vac , unit needs new control; ordrng 1 5701M754-60 (cntrl-elec)"
Brian B.
RANGE WHIRLPOOL WFG550S0HV0 "Ran entitlement, verified pop. CC of error code. Plugged unit in.. F2E1 error flashing on display. Ran diag and cleared code. Tested bake function, code keeps coming back. Reseated all connections to oven control, code still comes back. Stuck or shorted keypad..per tech sheet, Will need new oven control. Customer wants tech to call when he arrives at building. BJ only on return visit.; ordrng 1 W11186001 (CONTROL)"
Corina B.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "CC that the unit is leaking. Unit had the water turned off and was pulled out when I arrived. Poured water into the drain hole, found the drain hose is leaking. Will need a new drain hose. Called SM to order part. ; ordrng 1 241830905 (tube-drain)"
Corina B.
DISHWASHER MAYTAG MDBH945AWW2 "CC that the unit does not turn on. Control is dead. Checked the power at the latch, 120 volts. Checked the power at the control, 120 volts. Will need a new control. Called SM to order part. ; ordrng 1 WPW10218834 (cntrl-elec)"
Brian B.
DRYER FRIGIDAIRE FFSE5115PW0 Disassembled machine to get to heater found 2 out of 3 heater coils shorted together. This may have caused relay on board to weld closed. Will need new heater assembly and control. Office to call customer and tel her if there are any further charges. Do not order heater until talking to customer. Advised customer that she would most likely have to pay for heater only. BJ only on return visit.; ordrng 1 134792700 (heater 14123)
Dan H.
WASHER GE GTWN2800D1WW "Customer complaint that unit is not filling during rinse cycle, started at rinse cycle, unit put a half inch of water in basket and completed rinse cycle, unit adds a little more water when other rinse cycles are selected, unit needs timer and pressure switch; ordrng 1 WH12X10479 (switch pressure) and 1 WH12X10527 (timer washer)"
Gabriel P.
WASHER WHIRLPOOL WTW4800BQ1 "Suspension are bad giving customer est ; ordrng 1 W10780045 (suspension 8371), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE WHIRLPOOL WFE770H0FZ1 Found terminal block and power cord shorted. Both need replaced ; ordrng 1 PT500 (cord-power) and 4 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Chad P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found the delay in the disp is to fast and not allowing cubes to fall. Needs disp assy replaced. ; ordrng 1 W11163767 (DISP)
Jeff M.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 The issue resolved itself. I took the back wall out what ice did form melted on its own
Macaulay G.
REFRIGERATOR WHIRLPOOL JSD2789HES Not repairable. Office to refund for labor and part please. Put mitigation mat under refrigerator.
Brian M.
WASHER AMANA NTW4516FW2 "Cc unit does not fills up doesn’t do anything elseFound undergarment stuck in drain Removed, ran OP TEST OK"
Brian M.
WASHER AMANA NTW4516FW2 "Cc unit does not fills up doesn’t do anything elseFound undergarment stuck in drain Removed, ran OP TEST OK"
Chad P.
REFRIGERATOR WHIRLPOOL JSD2789HES Installed I.m. Advised to allow 24 hrs for bin to fill
Macaulay G.
REFRIGERATOR WHIRLPOOL JSD2789HES Not repairable. Office to refund for labor and part please. Put mitigation mat under refrigerator.
Chad P.
REFRIGERATOR WHIRLPOOL JSD2789HES Installed I.m. Advised to allow 24 hrs for bin to fill
Robert A.
DRYER MAYTAG MDE5500AYW "Replaced idler pully and rear rollers, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR AMANA ABB1924BRW00 "Cc that unit is making loud noises. Checked Evap fan, no ice or anything hitting fan. Checked compressor. All functions normal. Advised customer of the opening and closing of damper, that makes a rotating noise. When in defrost noise from Evap heater. Op test ok."
David R.
DISHWASHER KITCHENAID KDTE404DSS0 "Before unit started up, loud humming noise coming from underneath. Went into service mode, ran cycle and at end of cycle unit wasn’t draining as fast. Sounded like object stuck. Ran drain a couple more times, noise stop, nothing blocking drain pump, all functions normal. Starting properly and draining properly. Op test ok."
David R.
DISHWASHER KITCHENAID KUDS35FXSS5 "Replaced pump and motor. Ran normal wash, all functions normal. Op test ok."
Brian M.
WASHER MAYTAG MVWC200BW1 Cc unit stuck in drain Found unit unplugged and stuck in drain mode Reset board ran diagnostics no errors Ran auto test ad calibration OP TEST OK
Brian M.
DISHWASHER KITCHENAID KUDS30IXSS8 Cc that unit will not fill when all selections are made heavy duty pros rub hitemp sani rinse and heat dry Ran auto test no issues Ran test cycle of customers selections unit is running and filling normally OP TEST OK
Brian M.
WASHER KENMORE 110.499626 Cc that unit does not reach high speed Ran manual and auto test Unit is reaching 1000 rpms as designed OP TEST OK
Brian M.
DRYER WHIRLPOOL WED95HEDC0 Cc of dry time off Found venting poorly done Advised customer on keeping venting clear
Brian M.
REFRIGERATOR ELECTROLUX FFSS2615TS0 Cc of condensation on freezer Found freezer gasket not sealing Steamed gasket OP TEST OK
Brian M.
DRYER WHIRLPOOL WED49STBW Cc unit not turning on Unit was unplugged Plugged unit in after inspecting wires OP TEST OK
Paul P.
WASHER WHIRLPOOL WTW6600SG3 Replaced suspension in washer.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
REFRIGERATOR WHIRLPOOL GI6FARXXY07 "Tested operation of ice maker. Turning, dropping ice, but not consistently. Properly refilling with water. Made sure door is sealing properly, and bin set in correctly. Replaced ice maker, due to inconsistent dispensing. Set down mitigation mat.; used 1 W10882923 (ICE MAKER ASSY) from stock"
Corey L.
RANGE KITCHENAID KSGG700ESS1 "Customer complaint biggest burner left front will not turn down temp to low knob stops at med, confirmed, found mid knob switched with left front knob, LF knob has “power” & “simmer” not high med and low like the rest"