Robert A.

Maytag dishwasher MDB4949SDE2 Cust states that water leaks from center of door, and that insulation was wet, asked about soap, cust states using less than half of cup in disp, Checked svc pointers, none, install, good, spray arms, clear, removed front pannel, ran unit, good, adjusted splash guard, ran diognastics, no codes, watched cycle, dry under unit, found insulation behind toe kick discolored, found float swtch asm leaking, needs asm, ordrng 1 W10873429 (HOUSING) and 1 WP8531743 (SEAL) and 1 WPW10195036 (FLOAT) and 1 WPW10195038 (NUT) and 1 WPW10195039 (SWITCH), schdld next appmnt for 3/23 THU 12-5,

Robert A.

whirlpool dishwasher ADB1100AWW5 Found pump just humming, removed debris from pump, tested good, reassembled, ran unit, op test ok

Robert A.

whirlpool dryer WGD9200SQ1 Installed c/b ran unit, op test ok,

Robert A.

whirlpool washer NTW4605EW0 Ran diognastics, no water entering unit, tested valves, no cold water, cleaned valve screensm tested again, good, ran recal, op test ok,

Tim G.

Whirlpool top load washer WTW5000DW1 Complaint that the suspension rods have brokwn off. Checked and found the front two broken ans missing. Ordering suspension kit.

Tim G.

Whirlpool top load washer WTW5000DW1 Complaint that the suspension rods have brokwn off. Checked and found the front two broken ans missing. Ordering suspension kit.

Tim G.

Amana top load washer NTW4755EW0 Installed new gear case, cam, and actuator. Cleared existing errors and ran a recal cycle, op test good.

Tim G.

GE dishwasher GDF570SSF0SS Complaint that the unit is not draining. Checked and found 120vac at pump and the pump humming. Removed water with shop vac and opened pump to find plastic stopping the impeller. Removed, reinstalled unit and tested, op test good.

Adam B.

Jeff M.

whirlpool washer CAM2742TQ2 Customer is having an issue with his washing machine. I ran the unit through a cycle filled with water drained and spun unit tested good. I even took a video of the wash machine working and sent it to the landlord.,

Jeff M.

Amana dryer NED4655EW1 The power that's being supplied to the unit is incorrect 120 2L1 and has 120 to L2 customer needs an electrician. to L1 to L2 has 0 V I plugged the dryer into another 220 outlet unit tested good, Job Cmpltd

Jeff M.

whirlpool refrigerator WRF989SDAE00 Installed new part unit op tested good , Job Cmpltd

Jeff M.

kitchenaid refrigerator KFXS25RYMS0 The unit was pushed too far in the cabinet surrounding the fridge I pulled the fridge out unit tested good, Job Cmpltd

Jeff M.

whirlpool range WGG555S0BW01 Installed new part unit op tested good

Gail V.

MAYTAG DRYER MEDX655DW1 , Handle receivied is incorrect for unit, spoke with gs ordering part , ordrng 1 W10861225 (handle),

Chris H.

WHIRLPOOL WASHER WFW70HEBW2 Customer complaint that units bellow is molding, bellow is molded, unit needs a new bellow, spoke with gs ordering part , ordrng 1 WPW10340443 (bellow),

Chris H.

MAYTAG DRYER MGDX655DW1 Customer complaint that unit is not heating, started unit on timed dry high heat, ignitor glowed unit ignited flame immediatly shut off,unit has good airflow, unit needs a new coil, spoke with gs ordering part, ordrng 1 WPW10328463 (coil-valve),

Chris H.

WHIRLPOOL WASHER MVWB835DW1 Installed new hose, op test good, Job Cmpltd,

Jeff M.

whirlpool refrigerator WRF560SEYW05 The doorsill was not connecting to the cabinet I steamed the door seal to soften the rubber and moved it so it would seal to the cabinet unit tested good

Chris H.

WHIRLPOOL WASHER C62451139 Customer complaint that unit is leaking, found hot water hose dripping due to worn gasket, customer had replacement hose, replaced hose, op test good

Jeff M.

admiral dryer ADE7005AYW Installed new part unit op tested good , Job Cmpltd,

Chris H.

MAYTAG OTR MICROWAVE MMV4205DS1 Installed new interlock switches and thermal fuse, op test good , used 1 W10422951 ([Alt for W10138793) from stock, Job Cmpltd,

Jeff M.

Whirlpool refrigerator WRS571CIDM01 Incorrect icemaker was ordered correct icemaker is listed to be ordered. I have the icemaker that was ordered with me for return,

Jeff M.

whirlpool washer WFW95HEDW Parts still has not arrived. B&B will give us a call when the part does arrive when this job is scheduled please market as it 3 count,

Chris H.

WHIRLPOOL DRYER WGD4815EW1 Installed new burner assembly, unit ignited, still smell faint gas, bubble tested line, line from supply to unit needs replaced , Job Cmpltd,

Chad P.

GE refrigerator PSS26MGPABB Istalled valve, op test ok. , Cllctd $97.04 CC Ref # 665322503, Job Cmpltd,

Chris H.

Installed new adapter kit, op test good, Job Cmpltd,

Chris H.

MAYTAG REFRIGERATOR MFI2269VEM7 Customer complaint that units freezer is leaking, bottom of freezer is covered in ice, unit needs an updated drain tube kit, tightened handles, op test good , used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,

Chad P.

whirlpool dryer WGD8300SW2 Found main control shorted and burnt top and harness. Also, interface will no longer respond. Needs interface, control, top and harness. , ordrng 1 W10110973 (harns-wire) and 1 WP8571955 (INTERFACE) and 1 WPW10111606 (CONTROL) and 1 WPW10336080 (TOP)

Chad P.

whirlpool dryer WGD49STBW1 Found handle broke off, inner door seal damaged and outter door panel bent from handle breaking off. Needs handle, door panel and seal. Cust will need after 3 pm for install appt please. , ordrng 1 W10861223 (OUTER DOOR) and 1 W10861225 (HANDLE) and 1 W10906683 (SEAL),

Paul H.

MAYTAG, WASHER MVWB725BW0 Ran a drain and spin with a load, unit has bearing noise, seal has failed, possible water damage to stator and RPS sensor, ordering both with a bearing kit, ordrng 1 W10435302 (bearing) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator), saved tckt [SdLink

Chad P.

whirlpool refrigerator GSF26C4EXT02 nstalled door. Op test ok. Adjusted wiring below to prevent wire breakage. , Job Cmpltd

Paul H.

WHIRLPOOL DRYER MEDE500VW1 Rollers sticking, given age of unit I'm ordering a maintenance kit to change the rollers and pulley and belt., ordrng 1 4392067 (dryer repair kit),

Chad P.

whirlpool dishwasher WDT780SAEM1 Found spring on disp door feel out and missing. Needs disp replaced. No t.s. Need to order. Cust requests after noon please, ordrng 1 W10861000 (DISP),

Paul H.

GE WASHER GTWN7450D0WW Unit has an almost grinding/wooshing sound in agitate, followed bulletin HL04-14, ordering kit for "gear grinding" sound, also bulletin HL05-14 advises to update software for this unit, ordering SUM also, neither parts availabe, called GS, submitting, may get sent to GE company instead, advised customer, ordrng 1 WH49X21374 (KIT, PLATFORM) and 1 WH98R10206 (SUM MODULE), schdld next

Chad P.

maytag dryer MEDB725BW0 Found plastic insert in catch fell out. Switched catches and corrected insert. Op test ok.

Paul H.

WHIRLPOOL REFRIGERATOR WRF989SDAM00 Used UV light and inspected solder joints, found leak at filter/drier on side to three-way valve, put unit in step 4 to drive three-way to home, evacuated system, replaced filter from t/s, did pressure test, no restrictions or leaks noted, pulled system to 30" vacuum for 15 minutes, held, charged with 5.5 oz of R-134A, pressure good, sealed system, op test ok., used 1 WPW10143759 (DRIER)

Chad P.

whirlpool washer WTW5810BW0 Found unit stored fault for sensor failure and unable to reach target rpm. Found gearcase leaked oil onto sensor. Cleaned sensor and tested. Sensor now working. Unit will need gearcase and sensor replaced. Cust requests set date fo service. , ordrng 1 W10806333 (GEARCASE) and 1 WPW10006355 (ACTUATOR)

Paul H.

KITCHENAID REFRIGERATOR KBFS22EWMS3 Defrost drain clogged, fits pointer W10632338 C, charge part to special project S38253, cleared drain, replaced from t/s, op test ok

Chad P.

amana refrigerator AFI2538AES0 Installed ice maker. Temps test good at this time. Op test ok.

Paul H.

MAYTAG DISHWASHER MDB8959SBS2 Replaced wiring harness, control board, and UI, ran diagnostic cycle, tested fine.

Chad P.

maytag washer MVWX655DW1 Installd control. Op test no good. New control is dead and does nothing. No indicator light on control. Has power to it. Need to reorder control. , ordrng 1 W10916226 (CONTROL)

Paul H.

WHIRLPOOL RANGE KSGG700ESS0 Found connector to UI "cock-eyed", reseated connectors, tested by preheating, fired up, customer had stated issue was intermittent in passed,

Chad P.

Kitchenaid Refrigerator KSC24C8EYY02 Found ff evap iced over. Fan and seals check good. Needs ff evap thermistor replaced. Evap is iced over and tech cannot access compartment today. Avised to please shut the unit down the night before sevice as fan husing is place. , ordrng 1 WPW10323459 (THEMISTOR),

Paul H.

MAYTAG DRYER MDE2400AYW Long dry times, adequate intake, unit is heating and tumbling, issue is exhaust air flow, has foil-type venting, recommend replacing with semi-rigi at least, explained to customer., Job Cmpltd,

Robert A.

WHIRLPOOL REFRIGERATOR WRT549SZDM00 Installed valve, cycled i/m, good, op test ok, Job Cmpltd,

Arthur V.

Jennair range JES9750CAS02 Installed block and customer supplied power cord. Cust to monitor. Took control and sensor for return. (Not installed). Customer to test unit and call back if issue returns.

Robert A.

WHIRLPOOL REFRIGERATOR KBLA20ERSS01 Found coating pealing fron i/m, corrosion on heater, replaced, cycled and filled, op test ok, used 1 4317943 (ICEMAKER) from stock, Job Cmpltd,

Arthur V.

whirlpool refrigerator WRF535SMBM00 Found icemaker overfilling and it appears water valve may be sticking on. Turned ice maker off. Needs icemaker and water valve , ordrng 1 W10884390 (icemaker) and 1 WPW10498976 (valve)

Robert A.

AMANA REFRIGERATOR AFI2539ERM02 Ff 68, frz 68deg, found fans running, comp not running, tested comp, good, replaced start relay, comp running, checked temp off evap, temp dropping, cust to watchAllow 24hrs for proper cooling, used 1 8201786 (STARTER) from stock,

Robert A.

KITCHENAID DISHWASHER KUDS30IXBL8 Found adj broken, replaced, ran diognastic cycle, good, op test ok, Job Cmpltd,

Robert A.

KITCHENAID DISHWASHER KDTE104EBL3 Complaint, top rack rolls out when door is opened, found unit leaning forward, corrected, op test ok

Arthur V.

whirlpool range WFG505M0BB0 Found ignitor weak drawing 2.6 amps. Installed new ignitor op test good , used 1 12400035 (IGNITOR) from stock, Job Cmpltd

Arthur V.

Whirlpool Dishwasher DU960PWKB1 , Found unit leaking from dispenser area and from vent atea. Also door seal old and needs replaced , ordrng 1 WP3371710 (screen) and 1 WP3379674 (vent) and 1 WPW10509257 (gasket),

Brian B.

MAYTAG REFRIGERATOR MSD2758GEQ CC that the bottom of the fz has ice on it and water leaking out. Found drain clogged up. Used steamer to clear drain. Removed drain tube from under machine and cleaned out. Drain now running clear. R/s per cust

Brian B.

KITCHENAID DISHWASHER KUDS30IXSS9 Found panel not responding and control making beeping noises. Ran panel test. Control failure. Also cannot check pads. Per GS. Ok to replace control and panel.., ordrng 1 W11035586 (CONTROL) and 1 WPW10500175 (CONTROL PANEL),

Arthur V.

whirlpool refrigerator WRT318FZDB00 Cust complaint unit thawing out in freezer and she can hear a motor try and start but then it stops trying to start. CUSTOMER HAS UNIT IN A UNHEATED GARAGE--- unit will not cool properly in a cold atmosphere. Temp in freezer at 3 deg f. And in fresh food 30 deg. Both fans running and compressor running at this time noise is ice maker trying to cycle Ice maker is not connected to a water source and the bail arm was in the down position Showed cust in user manual where they can not be used in a unheated atmosphere

Brian B.

WHIRLPOOL REFRIGERATOR WRS965CIAH00 Water filter stuck in head.. used pliers to remove stuck filter. Reassembled loose cover and installed new filter. Tested water.

Brian B.

WHIRLPOOL WASHER WTW5000DW1 CC that clothes are coming out wet.. found drain hose not elevated high enough and machine not level. Leveled machine. Elevated drain hose and fastened into laundy tub. Ran diag. Code for unbalanced load. Cleared code. Ran calibration and auto test and rinse and spin with clothes.

Brian B.

WHIRLPOOL WASHER WTW8000DW Replaced water valve. Ran test cycle. Water temp correct

Brian B.

MAYTAG WASHER MVWB750WQ1 CC was getting a fault code f51. Ran diag fault code F51 Motor RPS Failure and main bearing failure. Replaced shat and bearing from t/s. Ran test cycle and optest ok., Job Cmpltd

Brian B.

MAYTAG REFRIGERATOR MRT311FFFH00 refrigerator deli draw falling out everday CC that the deli drawer keeps falling out. Found the deli drawer is broken and the side rails do not stay latched. Will need shelf, rails and broken drawer. Office to order parts. Cust said they can install parts. No return visit., ordrng 1 WPW10308849 (MEAT PAN) and 1 WPW10468555 (RAIL LEFT) and 1 WPW10468556 (RAIL RIGHT) and 1 WPW10579374 (SHELF)

Brian B.

JENN-AIR REFRIGERATOR JFC2290VEM4 Ice Build Up on Bottom of Freezer CC that the fz bottom keeps filling with ice. Found the drain tube is frozen. Replacing the drain tube from t/s. Used steamer to clear ice. Optest ok., used 1 W10619951 (TUBE-DRAIN)

Arthur V.

WHIRLPOOL MICROWAVE KMHC319ESS2 Open/Close Door in Displaynot clear. Now door wont latch closed Found switch brackets faulty. Replaced harness kit. Op test good , used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS)

Arthur V.

MAYTAG WASHER MVWB850YW0 LAKE FROM BOTTOM UNDERNEATH Found unit leaking on left side from bleach dispenser , ordrng 1 WPW10187307

Arthur V.

MAYTAG MICROWAVE MMV5208WS1 WILL NOT HEAT UP Found unit needs mag tube,diode,and grill. Mag tube (part only warranty ) est 89.95 sc----149.18 parts and shiping ---127.00 labor. Total est = 391.78 cust does not want repaired ---parts needed are W10259232. And W10492278. And W10222507

Arthur V.

WHIRLPOOL DRYER WED49STBW1 Door Assembly Found unit needs door seal and adhesive , ordrng 1 W10906683 (DOOR SEAL ) and 1 WPY055980 (hi-temp ad)

Eric M.

GE REFRIGERATOR ZISB360DRJ TEMPS IN BOTH COMPARTMENTS @ 70 /CONTROL BOARD ISSUES Comp not cooling. Fans running, compressor is not. Checked for pwr going to the inverter, have good 120 vac to inverter, have faulty inverter. . Repair declined, estimate only

Eric M.

WHIRLPOOL DISHWASHER KDTM354DSS4 DOESN'T WORK This is a replacement dw. Motor replaced a week after installed by a different svc co. Comp of a constant buzzing during entire cycle. Init svc test iaw tech sheet, no faults, after fill, wash motor making a buzzing sound. Suspect foreign objust in the wash pump. Nothing in pump. Needs pump/motor assy replaced. Not available until 3/23., ordrng 1 W10805015 (PUMO/MOTOR ASSY)

Eric M.

MAYTAG REFRIGERATOR M4TXNWFYW00 REF NOT WORKING Comp not cooling, and ice builds up on fz evap cover. Mullion is hot to the touch. Evap is a solid block of ice. Put into forced defrost, timer not advancing, checked pwr in and out of defrost timer, good pwr in, no pwr out, have faulty defrost timer. Measured resistance of the heater, norm is 28 - 32 ohms, reading 17 ohms. Going to need the defrost timer, defrost heater, and bi-metal replaced. Will also need the evaporator steamed out

Eric M.

KITCHENAID REFRIGERATOR KRFF300ESS00 frig part hanging from freezer Comp that the ice maker is just hanging inside of fz compartment, and she wanted the water filter replaced, however, she does not have a new filter, she said she will purchase one and install herself. The mullion flap was not hooked on the top, reset the mullion flap, optest good

Eric M.

WHIRLPOOL REFRIGERATOR WRS322FDAM04 Not Dispensing Water. Replaced valve, optest ng, disconnected the waterline fm valve, no waterflow when valve opened. Cust has a saddle valve attached (see pic), the saddle valve is clogged, cust needs to have a 1/4 in inline valve installed

Eric M.

WHIRLPOOL MICROWAVE WMH73521CS1 NOT TURNING ON omp door not working well, interior light not coming on, when door closed, close door message came up on the display, then the husband tried to fix something with the cams, now will not even come on. Found filter board coil shorted, filter board fuse open, fan fuse open, and lower cam is out of alignment. Needs filter board, cam assys replaced, and fan fuse replaced

Eric M.

KITCHENAID RANGE KERS505XSS02 NOT WORKING Replaced inf switch, optest good.

Eric M.

KENMORE DISHWASHER 665.13213K901 NOT DRAINING/NOT CLEANING Comp that the dishwasher has not been cleaning dishes well and will not drain. Tub full of water upon arrival. Removed the drain hose fm the disposal, found it totally clogged. No loop in drain hose. Had to clean out about 4 inches back into the drain hose to get waterflow thru drain. Heard a rattling sound fm drain pump, rempved drain pump, found a piece of broken glass in the drain pump, removed. Reset the drain hose, attempted to put an upper loop in the drain hose, unsuccessful as the sink is too close the the hose, recommended that the cust get a 90 degree elbow fitting to put on the drain hose end going into the disposal so that an upper loop can be put on the drain hose

Eric M.

WHIRLPOOL WASHER WFW95HEDC0 GASKET /METAL RING CAME OFF Replaced bellow, ran thru svc test, no leaking observed, optest good., used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Robert A.

WHIRLPOOL REFRIGERATOR WRF989SDAE02 RUNS TOO MUCH/LONG UNIT NEVER STOPS RUNNING. MAKING LOUD NOISE Found ice build up around evap fan, ran diognastics, tested good, changed to 8hr defrost, door seals good, cleared ice, checked svc pntrs, op test ok

Robert A.

WHIRLPOOL REFRIGERATOR WRT549SZDM00 ref freezer is leaking Installed valve, cycled i/m, good, op test ok

Robert A.

WHIRLPOOL REFRIGERATOR KBLA20ERSS01 Ice maker dripping water and making icicles inside ice tray Found coating pealing fron i/m, corrosion on heater, replaced, cycled and filled, op test ok, used 1 4317943 (ICEMAKER) from stock

Robert A.

AMANA REFRIGERATOR AFI2539ERM02 Leaking from Ice Maker FRIDGE/FREEZER NOT COOLING Ff 68, frz 68deg, found fans running, comp not running, tested comp, good, replaced start relay, comp running, checked temp off evap, temp dropping, cust to watchAllow 24hrs for proper cooling, used 1 8201786 (STARTER) from stock

Robert A.

GE DISHWASHER GDT545PGJ0WW CONTROL PANEL IS NOT FUNCTIONING, ARE NOT ABLE TO RUN DISHWASHER Found ui not accepting selections, c/b recieving 120vac, reset connections, ng, no response, needs ui and control, ordrng 1 WD21X21916 (CONTROL BD) and 1 WD21X22215 (UI KIT)

Adam B.

KITCHENAID DISHWASHER KUDS30IXBL8 NOT CLEANING PROPERLY ROLLER ON UPPER RACK HAS COME OFF Found adj broken, replaced, ran diognastic cycle, good, op test ok

Robert A.

FRIGIDAIRE FREEZER LFFU14F5HWJ NOT COOLING Found unit plugged in, set on 6, warm inside, not running, found control not responding correctly, recieving 120vac, needs control, ordrng 1 297370600 (control-electronic)

Robert A.

WHIRLPOOL DISHWASHER MDB4949SDE3 error code E2 F2 Found f2e2 ui failure, c/b recieving 120 vac, checked connections, good, with ui disconnected, unit did not go into drain, unable to get into diognastics, needs ui and c/b, ordrng 1 W10898446 (PANEL) and 1 W10906430 (CONTROL)

Robert A.

KITCHENAID DISHWASHER KDTE104EBL3 top rack wheel assembly comes out. the stopper will not stop the rack from moving forward Complaint, top rack rolls out when door is opened, found unit leaning forward, corrected, op test ok

Alex O H.

Whirlpool wahser wtw8000

Brian B.

MAYTAG DISHWASHER MDB8979SFZ2 Latch is broken All the time CC that d/w door would not latched. Found door not latching tight. Removed the door, latch and the racks. Door latch checks ok. Reinstalled upper rack door now closely properly. Ran test cycle and optest ok

Brian B.

WHIRLPOOL REFRIGERATOR WRF767SDEM01 Not Making Ice CC that the ff i/m is not working. Ran diag. E2 = Motor lost position. Ice maker did not find home during harvest and exceeded maximum attempts. Ran test 57: Ice Maker Harvest and lost home postion. Needs new i/m. Office to order parts. R/s per cust req, ordrng 1 W10917790 (ICEMAKER)

Brian B.

WHIRLPOOL MICROWAVE WMH53520CS when you close the door, and attempt to start the microwave it will not turn Cust showed pop, sent pic.. found door cams or switches not operating properly. Replaced parts from t/s... tested unit.. optest ok., used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS)

Brian B.

WHIRLPOOL DISHWASHER MDB7130AWS control panel smoking CC that the d/w was smoking. Found the burning control board and harness. Cust does not want to fix the d/w

Brian B.

WHIRLPOOL DRYER WGD49STBW2 Dryer soaking wet clothes not drying automatic dry automatic everytime CC that the dryer is not drying. Found the outside vent is blocked with lint. Advised cust to replace the vent with semi-rigid or rigid vent. Ran a test cycle and Optest ok

Brian B.

JENN-AIR DBL WALL OVEN JJW2830WP00 Oven Code showing unit not working CC that they keep getting F8E0. Code. Ran diag to verify code. Heated up both ovens to 400. Entered diag and checked fan speeds. Must be 1050 + or - 200 rpm. Cust needs afternoon appt., ordrng 1 WPW10273666 (BLOWER LOWER 10646) and 1 WPW10273667 (BLOWER UPPER 10587

Brian B.

MAYTAG WASHER MVWX655DW1 WILL FILL WITH WATER BUT WONT DO ANYTHING CC that the unir is dead. No response from control panel. Per tech, checked for 120v into control. Have 120v. Do not have 5 vdc on control. Per tech sheet will need new control. Needs new fill hoses for both hot and cold are cracked. Cust does not want to repair. Is going to call lowes about getting machine replaced. Do not order part unless cust calls office

Brian B.

AMANA DRYER NED4655EW1 Dryer Entire Unit Dryer continually runs every use CC that the dryer is not heating. Found the outlet does not have 240v. Needs an electrician. The receptacle has a loose connection

Benjamin B.

MAYTAG DRYER MGD3500FW0 Loud vibrations Dryer leveled checked Adjusted position of dryer and tightened back panel to minimze vibration noise

Benjamin B.

MAYTAG DRYER LDG7304AAE SQUEAKING Found unit needs idler pulley and drum rollers. Belt is in good condition. , ordrng 1 12001541 (bearing & roller asy) and 1 WP6-3037050 (pulley- id)

Benjamin B.

MAYTAG WASHER MVWX655DW1 washer making a load noise clanking noise Cust complaint of clanking noise in rinse and spin--- cycled unit Noise is when motor is powering dpwn and the control stops the washer. Ran diagnostics no errors. Leveled washer per service pointer --- noise is when shifter is engaging to stop tub from turning. Noise is normal talked to mike at techline

Benjamin B.

WHIRLPOOL REFRIGERATOR WRX988SIBM03 FROST IS BUILDING UP IN THE FREEZER ON THE INSIDE LEFT SIDE ON THE HINGES Installed ice maker box kit per instructions. Customer to monitor

Benjamin B.

WHIRLPOOL RANGE WFG114SWB1 OVEN NOT BURNING CLEANLY, BLACK RESIDUE INSIDE THE OVEN AND ON BAKEWARE Found huge amounts of soot from improper burning of oven burner. Found small flame from burner but good flame on top burners. Found oriface partially blocked. Cleaned out oriface and inctreased air input. Good flame on burner. Unit op test good

Benjamin B.

WHIRLPOOL REFRIGERATOR WRF989SDAM00 LEAKING DRIVEWAY HASN'T BEEN PLOWED, CUSTOMER WILL NEED RESCHEDULED.

Eric M.

KITCHENAID REFRIGERATOR KSC24C8EYP02 NO ICE Comp never made ice, found no water in mold, force cycled ice maker, ice maker filled, optest good

Eric M.

WHIRLPOOL REFRIGERATOR WRF560SEYM00 TOO MUCH ICE/LEVER BAD Comp making too much ice, bale arm broken. Found bale arm out of the switch, put bale arm back in switch and showed cust how to do it if it ever comes out again. Cust wanted 3 air filters, ship direct to cust, cust will install, advised cust to call us when air filters are rcvd so job can be closed out., ordrng 3 W10311524 (FILTER - AIR 1029)

Eric M.

MAYTAG MICROWAVE MMV4205DS1 Error Code, Fault Code Comp that the interior light does not come on all of the time and giving door error. Found the upper cam assy not operating properly, recommended cust replace both upper and lower cam assys

Eric M.

WHIRLPOOL WASHER WTW4616FW1 ERROR STATES SENSE FILL WILL NO LOAD WITH WATER Comp that she washed a load, and it went all the way thru the cycle with no problems, then, she tried to wash another load, and it stayed on sensing/fill and did nothing else. Washer plugged into a gfci receptacle, advised cust that iaw the manufactuer's installation manual, the washer must be plugged into a properly polarized, non-gfci receptacle. Init fault code display: F8e1 (no/long fill), cleared, init manual test mode, found no cold water going into washer, found the cold water supply valve closed, opened valve, cold water entering washer, tested hot water, good. Calibrated washer, ran auto test, passed, however, a lot of suds in washer, cust not using he detergent, advised cust that she must use he detergent in this washer. Advised cust that with no cold water goung to the washer, it will not work properly.

Eric M.

WHIRLPOOL WASHER NTW4516FW1 STUCK ON RINSE CYCLE Cust showed pop. Unit plugged into a gfci receptacle, advised cust that the unit needs to be plugged into a properly polarized, non-gfci receptacle iaw the manufacturer's installation manual. Cust comp that she does not know how to operate the washer, and that it rocks. Washer not level, should have been leveled by the installers, but was not, asked cust about that, she said the installers just brought it into the basement, but did not show her how to use it, and they never leveled it. Init fault code display, clear. Showed cust how to start and use washer. The washer is operating just as it was designed to operate by the manufacturer. Cust needs to purchase and use he detergent, the only detergent she has is non-he detergent. Foil accordian style vent hose attached to dryer (see pic), fire hazard, needs to be replaced with either a semi-rigid or solid metal vent. The installation issues need to be addressed with Aarons

Eric M.

JENN-AIR DOUBLE WALL OVEN JJW8630DDS Double oven top and bottom part is burning the food Comp that the upper and lower ovens burn their food. Ran thru svc test iaw tech sheet, had 1 fault: 1c2c (keyboard tail disconnected), cleared fault, ran all tests, all passed on upper and lower ovens, including the user interface and control board tests. Set upper and lower ovens to bake @ 350 @ 1308. Upper and lower ovens preheated to 350 @ 1320. Checked temps on baking sheets @ 1335: upper 387/lower 388, adjusted the temps for upper and lower ovens -35 degrees and restarted both ovens, allowed 10 mins to go by before checking the temps, appears the temps are within specs now. Then set both ovens to bake 450, checked temps on baking sheets, both within specs. Optest good. Showed cust how to perform the temperature adjustment should the need ever arise that it would need to be adjusted

Eric M.

WHIRLPOOL DRYER WED7600XW0 CONTROL PANEL NOT WORKING CORRECTLY Installed thermostat, optest ng, still not starting. Put into svc test iaw tech sheet, not showing any faults. Jumped out the exhaust thermistor, ng, then jumped out thermal fuse, started, put the exhaust thermistor back in, ng, jumped the exhaust thermistor, started right up. Needs the exhaust thermistor and thermal fuse replaced., ordrng 1 WP3390719 (THERMAL FUSE) and 1 WP8577274 (EXHAUST THERMISTOR)

Robert A.

MAYTAG DISHWASHER MDB8979SFZ2 Water dripping from dishwasher door Installed tracks, ran diognastic cycle, op test okNote use less soapRun hot water in sink before starting unit

Robert A.

WHIRLPOOL DRYER MEDC215EW1 stops after running for 20 minutes. It has a mild burning odor inside the drum Ran unit, no odd noises, checked belt, motor and pully, good, ran unit again, op test ok

Robert A.

KITCHENAID DOUBLE WALL OVEN KEBS277SSS00 USED CLEANING CYCLE /STARTED /NO HEAT Ran diognastics, no codes, set lower oven to bake, cooling fans running, pulled unit, tested element, good, found t stat open, turned on bake, recieving 220vac, needs t stat, ordrng 1 WP8304452 (T STAT68.79

Robert A.

WHIRLPOOL REFRIGERATOR WRT311FZDW00 There is a electric burning smell and refrigerator not working Found cust took unit apart, adc bd burnt, needs adc and harness, ordrng 1 W10576428 (harns-wire) and 1 WPW10352689 (ADC BD)

Robert A.

WHIRLPOOL REFRIGERATOR WRF736SDAM14 In Cosmetic Warranty Door has a dent nstalled r ff door, op test ok

Robert A.

WHIRLPOOL WASHER GHW9400PL0 noisy especially in spin mode. There is a lot of banging sound Found bake of basket broken, tub damaged, needs tub asm, per entitlement basket under warrCust to replace, ordrng 1 W10772607 (TUB FRONT273.10) and 1 W10772618 (TUB REAR 283.21) and 1 WP8182119 (BELLOW139.89) and 1 WPW10269756 (BASKET. WARR) and 1 WPW10283361 (NUT 27.01),

Robert A.

KITCHENAID REFRIGERATOR KRFC300ESS01 Bottom Freezer Door Gasket Ice build up near light, top of freezer drawer Found frz door not sealing, reset gasket, op test ok

Robert A.

WHIRLPOOL ICE MAKER GI1500XHW6 Icemaker is running but the grater is broken. Found cutting grid broken, pump is warm, recieving power, not running, needs pump, ordrng 1 WP2217220 (PUMP) and 1 WP2313637 (CUTTING GRID

Robert A.

MAYTAG ELECTRIC RANGE MEP5770AAB NOT WORKING Found oven control not working, no clock, c/b recieving power, unable to find part # on bd, , ordrng 1 WP5760M311-60 (CLOCK289.85

Robert A.

WHIRLPOOL WASHER WTW8200YW0 LEAK WATER FROM BOTTOM/UNDERNEATH Checked unit, found drain hose hanging behind unit, reset, ran diognastic cycle, no codes, found fab softener overflowing, tub ring damaged, ordrng 1 W10853723 (VALVE) and 1 WPW10172146 (DISP SOFT) and 1 WPW10362224 (TUB RING)

Brian B.

MAYTAG RANGE MGR6775BDQ18 RANGE KNOB WILL NOT TURN CC range knob is sieze up. Found the rf burner valve is sieze up. The screw on the burner heads had to be broken off. Will need 3 new orfice holders and screw. Office to order parts. , ordrng 4 WP3368921 (SCREW 433)s and 1 WP7527P021-60 ( Description HOLDER-ORF 3918) and 1 WP7527P023-60 (HOLDER-ORF 3720) and 1 WP7527P028-60 (HOLDER-ORF 3823) and 1 WPW10254031 (VALVE 9333) Replaced parts listed. Optest ok

Brian B.

WHIRLPOOL DISHWASHER WDT720PADM2 Error Codes What error code is the the unit experiencing? F2E2 Machine not starting. F2E2 fault code. Reset UI connector. 120v to control. Ran control panel test... failed. Will need new panel. Office to order part. Customer needs last call of the day if poss. Tech to CWOW., ordrng 1 W10815487 (PANEL)

Brian B.

JENN-AIR REFRIGERATOR JFC2089WEM11 Refrig not making ice and the freezer drawer not sealing properly I/m not making ice. Ohmed out valve. 2 ohms. Should be 257.. cycled i/m. Checked vol to valve. 120v. Will need new valve. Customer paid dep. .. office to order part., ordrng 1 WPW10420083 (WATER VALVE 8513)

Brian B.

WHIRLPOOL DISHWASHER WDF520PADB5 DISPENSER NOT WORKING PROPERLY CC that the dispenser is not working properly. Found the latch broken on dispenser, also missing RETAINER clips. Office to order parts. R/s per cust req., ordrng 2 WPW10503548 (RETAINER CLIPS)s and 1 WPW10671905 (DISPENSER)

Brian B.

MAYTAG DISHWASHER MDB8959SBS2 DW burn smell and did not drain Found burning and melted plastic in control panel.. burned wire harness, control, and panel. Sent pics. Will need all parts listed. Office to order parts., ordrng 1 W10595568 (cntrl-elec) and 1 W10871222 (HARNESS) and 1 WPW10475780 (PANEL)

Brian B.

WHIRLPOOL REFRIGERATOR WRX735SDBM00 handle is loose. lead benjamin approved covering the cost Tightened loose freezer door handle using loctite on threads. Checked temp settings.. optest ok

Brian B.

WHIRLPOOL DRYER WED5300VW0 timer is not working properly, when it shuts off it keeps ticking CC that the timer keeps ticking when it shuts off. Advised cust when the wrinkle shield is on the timer will keep ticking to start back up. Cust has plastic vent. Advised cust to have semi-rigid or rigid vent. Ran a cycle and Optest ok

Brian B.

WHIRLPOOL WASHER WTW8000DW0 NOT FILLING WITH HOT WATER F3e2. Inlet water temp. F6e2 communcation error. Ran tests per tech sheet. Passed.. ran ser test and checked hot and cold water. Both are working. Ohmed out temp thermister per tech sheet. 192k... out of range.. will need new water valve. Office to order

Brian B.

WHIRLPOOL DRYER WGD9200SQ1 INDICATOR LIGHT/ERROR CODE TICKING AND SOUNDS LIKE BEARINGS ARE GOING OUT Found worn drum rollers and the idler puller. removed the drum and cleaned machine out. Replaced the drum rollers and idler pulley from t/s. Ran a test cycle and optest ok., used 1 279640 (PULLEY-IDLER), and 2 WPW10314173 (SUPPORT ROLLER) from stock

Paul H.

MAYTAG DRYER MEDC215EW1 NOT HEATING Verified no heat, checked source, source is good, checked heat circuit, found hi-limit open, replaced from t/s, tested, heat good, customer has foil-type, advised to change semi-rigid at least, used 1 279769 (THERMAL CUTOFF) from stock

Paul H.

MAYTAG DISHWASHER MDB4949SDM3 SLOWLY FILLS UP WITH WATER OVER SEVERAL DAYS Water getting into unit, pressure is approximately 40-50psi, check valve appears to be intact, needs valve assembly, ordrng 1 WPW10327249 (valve-inlt),

Paul H.

KITCHENAID RANGE KOSE500ESS01 NOT WORKING CORRECTLY Found control fuse open, used circuit breaker to test, no other issues found, ordering control fuse, ordrng 1 WPW10545255 (fuse-thrml)

Paul H.

KITCHENAID REFRIGERATOR KRMF706ESS01 condensation Freezer FC door not sealing, found cabinet bent inward on fascia above FC opening, took pictures, called Techline, spoke with Andy, , not repairable, submitting for review

Paul H.

MAYTAG WASHER MVWC416FW0 Leaking Water From Underneath or bottom Ran diagnostics, f8e5 hot cold reversed, corrected, cleared errors, ran a rinse and spin with 6 towels, unit is sitting too low, raised unit after cycle ended, unit keeps clicking while slowing down, appears to be due to damage on bottom from improper installation, appears to be wear on the splines on outer shaft, spoke with GS, ordering gearcase, pulley/CAM kit, belt and belt shield, ordrng 1 W10721967 (cam) and 1 W10806333 (gearcase) and 1 WPW10006384 (belt) and 1 WPW10550173 (shield)

Paul H.

MAYTAG WASHER MVWC415EW1 Machine is not powering on CC wasn't running, plugged in and hit start, fired up, waited until agitation to stop, ran diagnostics, f5e1 lid switch, cleared, ran auto test

Paul H.

WHIRLPOOL RANGE WFG515S0ES0 took oven door apart to clean can not get back together all the time Reassembled door, op test ok

Paul H.

WHIRLPOOL REFRIGERATOR WRX735SDBM03 NOT COOLING. RUNS, HAS LIGHTS No cooling, checked compressor, running and warm, all fans are running, tapped system, 24" vacuum, leak in system, evaporator needs replaced, ordering dryer as well, ordrng 1 WPW10143759 (drier-uv) and 1 WPW10313899 (evaporator) Evacuated system, replaced evaporator and drier, pressure tested unit, pulled system to a 30" vacuum for 15 minutes, held, charged system with 4.5 oz of R-134A, pressure good, sealed system, op test ok

Adam B.

WHIRLPOOL RANGE RBD305PRS00 OVEN NOT WORKING AFTER SELF CLEANING CYCLE Replaced thermal cutoff, powered unit up, tested by preheating both ovens to 350F, both temps were pretty spot on, op test ok.

Adam B.

GE DRYER GTDP180ED0WW WONT STAY ON Plugged in and ran unit, watched for 10 min, timer moving, unit heating, cust to watch

Adam B.

WHIRLPOOL REFRIGERATOR MFI2568AES NOT COOLING PROPERLY INSTALLED CONTROL BOARD AND REPROGRAMMED SAME OP TEST OK

Adam B.

GE GAS RANGE CGS990SET7SS LEFT SIDE IGNITED, RIGHT SIDE WILL NOT LIGHT, CLEANING FAN CHIRPS. FOUND FAILED IGNITER, BURNER, OPERATION TESTED OK

Adam B.

MAYTAG FRONT LOAD WASHER MHWE251YG00 WASHER IS LEAKING FROM THE DOOR Ran diognastics, f9e2 pump error, found water in drain pump motor, inspected bellow, needs replaced, replaced pump and bellow, ran test cycle, good, op test ok, used 1 WPW10381562 (BELLOW130.16), and 1 WPW10730972 (PUMP155.00) from stock

Adam B.

WHIRLPOOL REFRIGERATOR WRT549SZDM00 FREEZER IS LEAKING Complaint, i/m overflowing, cust shut off water, checked valve, stuck open, needs valve cycled i/m, good, ordrng 1 WPW10279909 (VALVE)

Adam B.

REFRIGERATOR WHIRLPOOL WRS342FIAW00 ICEMAKER NOT WORKING Found coating pealing off i/m, water dripping from i/m, needs i/m, crack in liner, needs sealer kit, ordrng 1 8201700 (repair kit) and 1 WPW10445782 (ICE MAKER)

Adam B.

WHIRLPOOL MICROWAVE WMH31017FW0 PLEASE CHECK FOR PROPER OPERATION. NO PHYSICAL DAMAGE Tested fan good, tested light, good, heated water, good, unit working correct, op test ok

Adam B.

WHIRLPOOL DISHWASHER MDBH969AWS1 Dishes Not Drying Ran diognastics, no codes, watched cycle, water temp after fill, 92deg, need to run hot water in sink before starting unit, found ribbon cable discolored, moisture on c/b, vent leaking, not openingCust to replace, ordrng 1 8575893 (deflector25.02) and 1 WP8269259 (GASKET27.40) and 1 WPW10164259 (VENT 67.94) and 1 WPW10254842 (PANEL151.89) and 1 WPW10285180 (CONTROL BD151.54)

Adam B.

DISHWASHER, GE Model GDF520PGD2BB NO WATER IS NOT GOING IN THE DISHWASHER Replaced flood switch. Op test good unit filled and started washing

Adam B.

RANGE, WHIRLPOOL Model WFE320M0ES0 customer doesnt like the glass door Cust is upset with streaks on the inside glass of the oven door. I explained that taking door apart to clean is not covered by any insurance. Extended contracts are for mechaical or electrical issues not cosmetic ones-- , Job Cmpltd,

Adam B.

WASHER, WHIRLPOOL Model WTW7000DW0 Not Starting or Not Operating Advised cust about using unit with a ungrounded outlet and how this is for his personell safety---- replaced rotor --- nothing has been done to floor yet so i advised this unit should not be used on carpeting. Raised legs as high as i could get them

Adam B.

Customer states start button on touch pad not responding. Upon arrival i tried to start unit and unit started every time. Possible touch pad issue. Unit working at this time could not get unit to fail.

Adam B.

WASHER, WHIRLPOOL Model WTW6600SW2 washer is showing F1 Unit getting a f1 error code. Replaced control Releveled unit. Op test good. , used 1 WPW10189966 (MUST RETURN**CORE**CNTRL-ELE) from stock, Job Cmpltd

Adam B.

DRYER, WHIRLPOOL Model WED49STBW1 Dryer is not Heating Customer does not have 220 v at outlet. cust needs a electrician to provide proper voltage to unit -- also unit vented into ceiling between floors. Advised this is not safe to allow lint to collect between floors. Unit op test good ,

Adam B.

REFRIGERATOR, WHIRLPOOL Model WRS325FDAM02 REF leaking from bottom of door Found drain plugged causing leak on floor. Also cust states ice maker not making ice. Cleared drain by removing plastic tube in the back and cleaning it out and removed ice from fill tube. Cycled icemaker. Cycled and filled

Adam B.

DRYER, KENMORE Model 110.62802101 NOT HEATING, LONG DRY TIME Issue is with cust vent. Plastic vent crushed causing poor air flow. Advised cust about fire hazard associated with plastic vents.

Brian B.

REFRIGERATOR, FRIGIDAIRE Model FFHI2131QE0 MOTOR LOUD WHEN RUNNING CC of scraping noise.. found a plastic bag caught in condensor fan. There is no kickplate or back cover on the unit. Office to order parts. ordrng 1 241733907 (cover) and 1 241839407 (kickplate (blk)),

Brian B.

WASHER, WHIRLPOOL Model WTW5000DW1 NOISE DURING SPIN CYCLE CC of scraping noises when running.. found gearcase bearings have failed. Will need new gearcase and hub. Office to order parts., ordrng 1 W10528947 (hub) and 1 W10771760 (GEARCASE),

Brian B.

DRYER, MAYTAG Model MEDX655DW1 Dryer is not Heating CC that the dryer is not drying the clothes. Found the cutoff was open. Replaced the cutoff from the t/s. Found the outside vent was blocked. Told the cust they need to clean the vent out. This is the 2nd time we came out for the same issue. Advised customer that whirpool will not cover parts and labor next time if vent is still clogged up., used 1 279816 (CUTOFF) from stock, Job Cmpltd,

Brian B.

WASHER, GE Model GLWN2800D1WS not spinning all water out after cycle Ran a rinse and drain cycle, with clothes. Spinning and draining are normal. Spin speed is normal. optest ok.

Brian B.

WASHER, WHIRLPOOL Model WTW5000DW1 Not Draining F9e1 long drain f0e2 over suds. Ran drain and spin. Pump making noise. Removed pump. Found impeller broken. Will need new pump. office to order part.., ordrng 1 W10876600 (PUMP),

Brian B.

REFRIGERATOR, WHIRLPOOL Model WRT111SFDM02 adjuster/hinge on side of door damaged CC that the door hinge was bent. Removed the doors and the front bottom hinge. Straighten the hinge. Leveled unit. Optest ok.

Brian B.

WASHER, MAYTAG Model MVWC415EW THE CONNECTION IN THE BACK IS STRIPPED/WATER INLET VALVE. NO PHYSICAL DAMAGE Replaced valve. Optest ok.

Brian B.

Alex O H.

DRYER, KENMORE Model 110.62802101 NOT HEATING, LONG DRY TIME Issue is with cust vent. Plastic vent crushed causing poor air flow. Advised cust about fire hazard associated with plastic vents.

Alex O H.

REFRIGERATOR, KITCHENAID Model KBFS20EVBL10 ICE BUILD UP /LEAKING The drain in the rear of the unit was frozen i installed the drain kit from ts unit op tested good , used 1 W10619951 (TUBE-DRAIN) from stock

Alex O H.

DISHWASHER, KITCHENAID Model KDTM804ESS1 dispensor doesn't open to allow detergent to completely go into UNIT Cust showed pop. Comp that the detergent will not rinse out of the dispenser. Found spring missing fm dispenser door. Installed new dispenser door with spring fm truck stock. No upper loop in drain hose, corrected. Ran thru svc test iaw tech sheet, dispenser opened, optest good., used 1 W10861000 (DISPENSER-DISHWASHER) from stock

Alex O H.

B/IN REFRIGERATO, KITCHENAID Model KSSC48QVS04, TEMPERATURE TOO WARM FRIDGE AND FREEZER TOO WARM Comp not cooling well. Temp settings: -8 fz/33 ff. Product temps: 45 ff/20 fz. Good airflow fm fz compartment to ff compartment. Compressor and fans running. Condenser coils clean. Removed evap cover, only partial frost pattern on evap, just above 1/2 way up. Spoke to gs, order/replaced evaporator and filter/drier. Needs cfc tech and extra time to complete job., ordrng 1 WPW10143759 (FILTER/DRIER (UV)) and 1 WPW10427993 (EVAPORATOR)

Alex O H.

DRYER, MAYTAG Model MGDC215EW2 CUSTOMER STATES IT DOES NOT SPIN AND THE LEG IS BROKEN. PHYSICAL DAMAGE EXIST Comp will not tumble and leveling broken. Found belt not on idler pulley, and rf leveling leg missing, and the rr leveling leg broken, appears the leveling legs were extended out to the max height, which more than likely caused the broken leg. Put belt back on ider pulley. Needs 4 leveling legs., ordrng 4 W11025920 (LEG - LEVELING)s, schdld next appmnt for 3/9 THU !, snapped 3 QuickPics EM there 3/9 THU, 14:58 to 15:12, Replaced leveling legs.

Alex O H.

Comp that the dryer is not tumbling and there is no heat, washer is fine. Found belt off of idler, put back on. Found loose connections on the terminal block, the red and black wires were burned and terminal block melted. Quoted $108 labor to repair. Installed terminal block repair kit, optest good., used 1 279320 (BLOCK-TERM 4550) from stock

Alex O H.

DRYER, MAYTAG Model MDG8400AWW Comp takes too long to dry clothes. Igniter, flame sensor, gas valve, and coils good. Checked airflow and heat at outside vent while running a timed dry, high heat, good airflow and 230 degrees out of vent. Unable to find anything wrong with the dryer, it is operating just as it was designed to operate by the manufacturer. Cust had set to the intelldry cycle, advised cust that the intellidry cycles utilize the moisture strips, and if the moisture strips do sense moisture, that the clothes may come out a little damp still, which is normal operation.

Alex O H.

Comp that there is not enough water going into the unit and not cleaning the dishes. Some keys on user interface missing, buttons are exposed. Init svc test iaw tech sheet, unit filled, and water is spraying throughout the unit. Following the test, checked the water level in cups on top rack, no water in cups whatsoever, have a weak wash pump. Quoted $118 labor to replace the wash pump and test for proper operation. Repair declined, estimate only.

Alex O H.

Replaced lh ff door handle, and fz door handle. Also fixed mullion flap that came off top retaining clip., Job Cmpltd,

Alex O H.

DISHWASHER, WHIRLPOOL Model WDT780SAEM1 Comp not cleaning dishes. Checked hot water temp in sink: 126. Init svc test iaw tech sheet, no saved faults. Ran thru auto test with cups on upper rack, upon completion of the test, barely any water in the cups, have weak wash pump, needs pump/motor assy replaced., ordrng 1 WPW10605057 (PUM/MOTOR ASSY)

Alex O H.

WALL OVEN COMBO, JENN-AIR, JMW2430DS00 Comp of F2e1 (stuck/shorted keypad) error, and that periodically the unit will shut down and restart without anyone doing anything, and when not in use. Cust has reset the power, and still has same issues. Init svc test iaw tech sheet, verified fault, cleared fault. After exiting out of the svc test, the oven control came on without any input fm me. Suspect faulty user interface and appliance manager, will need appliance manager and user interface replaced., ordrng 1 W10887855 (USER INTERFACE) and 1 WPW10777215 (APPLIANCE MANAGER)