We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Olmsted Township, OH 44138
David R
Job Details: 10/13/2021
Replaced friction sleeves. Tested. Good. Op test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near South Euclid, OH 44121
Brian M
Job Details: 10/13/2021
"Cc unit not washing Cc unit not washing Found sump assembly just humming no pressure being made Needs sump assembly ; ordrng 1 WPW10605058 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model TGG222VDB0
Near Olmsted Falls, OH 44138
David R
Job Details: 10/13/2021
"Cc unit not lighting or not staying lite. Found ignitor cracked and will need replaced. Looked on truck and last one I had was cracked. Customer called their warranty, waiting on approval. As of now customer only paid SVC, will call back into office and let us know whats going on. Do not order.; ordrng 1 12400035 (Ignitor kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHAXST03
Near Mentor, OH 44060
Joe O
Job Details: 10/13/2021
"Cc: frosting in freezer section, not cooling properlyOhmed out heater from adc found heater and bimetal good. Needs adaptive defrost controlCustomer does not want to repair at this time; ordrng 1 WPW10366605 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near North Olmsted, OH 44070
Manny
Job Details: 10/13/2021
Replaced freezer led module opt test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD
Near Cleveland, OH 44103
Brian M
Job Details: 10/13/2021
Cc ice wont stop making Found icemaker arm not functioning properly Needs icemaker PArt showed not in stock Office to schedule ; ordrng 1 243297613 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Strongsville, OH 44149
Marie V
Job Details: 10/13/2021
Cc that is taking too long to make ice. Took temps 0* on freezer and 36* on fresh food section and 3* inside ice maker. Ran diag for ice maker E2 motor lost position. Unit will need new ice maker. ; ordrng 1 W11483245 (Ice maker)
We serviced a
AMANA WASHER
Model NTW4605EW0
Near North Royalton, OH 44133
Marie V
Job Details: 10/13/2021
"Cc that the unit does not spins the clothes. Ran diag found error code of f5e1 lid switch fault. Replaced lid lock , tested unit. Tilted to verify cam and found oil. Unit will need new gearcase cam and belt.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Cleveland, OH 44102
Manny
Job Details: 10/13/2021
"Cc broil comes on and then off, ran broiler for 20 minutes no issues found, unit is working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXB02
Near Cleveland, OH 44144
Manny
Job Details: 10/13/2021
Cc unit not cooling also stated tha he unplugged the unit and plug it in then start working for a day or 2 then nothing. Found Start device defective replaced using 8201786 t/s; used 1 8201786 (STARTER) from stock
We serviced a
GE REFRIGERATOR
Model GZS22IYNBHFS
Near Ravenna, OH 44266
Corina B
Job Details: 10/13/2021
"Replaced the fan, control and led light. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Columbia Station, OH 44028
Angel
Job Details: 10/13/2021
"Replaced evacuated system, replaced compressor and filter drier, did a vacuum in system with a 28inch vacuum, recharged unit with 5.50oz of r134 asked customer to wait at least 24hrs for proper cooling. Opt test ok."
We serviced a
WHITE-WSTINGHSE FREEZER
Model FU211LRW5
Near Willoughby, OH 44094
Joe O
Job Details: 10/13/2021
Cc: door not opening after gasket repairFound customer had too much Vaseline on the gasket not allowing the seal to be broken. Cleared gasket. Op test ok
We serviced a
ELECTROLUX REFRIGERATOR
Model EI28BS56IS0
Near Willoughby Hills, OH 44094
Joe O
Job Details: 10/13/2021
"Cc: not making iceCould not get proper information on refrigerator. Spoke with BJ, decided we cannot get correct Information to service the refrigerator. advise customer to contact Electrolux factory svc for ice maker."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Strongsville, OH 44149
Angel
Job Details: 10/13/2021
"Cc that unit is leaking to the front of the RC compartment. Verified and confirmed found a service pointer on this issue the customer will need service pointer kit W11457241 to fix issue. Called BJ to verify if parts were covered, Opt test ok.; ordrng 1 W11457241 (Pan drip), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Kent, OH 44240
Corina B
Job Details: 10/13/2021
Replaced the door. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS0
Near Brecksville, OH 44141
Marie V
Job Details: 10/13/2021
Took POP. Cc that the unit is leaking. Confirmed. Unit is leaking at the gasket on pump assembly. Will need to be replaced. ; ordrng 1 W10861526 (Motor assembly)
We serviced a
KENMORE DRYER
Model 110.62996101
Near Kent, OH 44240
Corina B
Job Details: 10/13/2021
"CC that the unit is not heating. Unit is in a garage. Checked the fuses, good. Checked the heater, good. Checked the terminal block, good. Will need a motor. ; ordrng 1 279787 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 110.977217
Near Avon, OH 44011
Angel
Job Details: 10/13/2021
Cc that unit is squeaking when running. Confirmed started squeaking when running will need pulley replaced. Replaced pulley and cleaned out of interior of drier all other parts looked in good condition. Tested unit and no more squeaking. Opt test ok. ; used 1 279640 (PULLEY-IDR) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Cleveland, OH 44105
Marie V
Job Details: 10/13/2021
"Replaced right hand side door, op test ok"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Lakewood, OH 44107
Gabriel P
Job Details: 10/13/2021
"Strike did not needed hinges just need it to be pop in place,also replace latch cause old one was broken,opt test ok"
We serviced a
GE DISHWASHER
Model GDT580SMF2ES
Near Berea, OH 44017
David R
Job Details: 10/13/2021
"Cc drain pump not working. Unit is hard to get out. Will need to take all legs down in order to slide out. Drain pump had debris inside, removed and found drain pump leaking. Ordering drain pump kit.; ordrng 1 WD19X25187 (Drain pump kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Bay Village, OH 44140
Gabriel P
Job Details: 10/13/2021
"Found drain pump clear ran diagnostic found error code f6e3 lost communication with acu to ui and error code f3e1; ordrng 1 W11029844 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Cleveland, OH 44105
Brian M
Job Details: 10/13/2021
Cc unit not spinning out clothes Found error for overload Ran auto test no issue tested suspension no issues Ran calibration Advised on load size
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Cleveland, OH 44120
Manny
Job Details: 10/13/2021
"Replaced ice maker valve is good , found fill tube at ice maker flip upside down causing the ice maker not to fill all the way. Reset fill tube opt test ok, advise customer to allow the unit 24 hours to have a full bin"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Columbia Station, OH 44028
David R
Job Details: 10/13/2021
"Customer already replaced parts before we came out. Called techline, forgot to grab reference number. Chris from whirlpool techline. Ordering parts needed; ordrng 1 WP12642303WD (Brace crisper) and 4 WP67005864 (Slides)s"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800LW1
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 10/13/2021
"Found no issue,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Warrensville Heights, OH 44128
Brian M
Job Details: 10/13/2021
Cc panel went crazy Ran diagnostics found error f2e1 miscommunication Ran UI test no issue found Ran auto test OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Columbia Station, OH 44028
David R
Job Details: 10/13/2021
Replaced FZ light. All lights good and working. Op test ok.
We serviced a
KITCHENAID RANGE
Model KODE500ESS02
Near Chagrin Falls, OH 44022
Brian M
Job Details: 10/13/2021
Installed sensor ran test bake unit reached temps then slowly got cooler Ran several more test bakes and unit will not heat past 310 at this time Needs control but dont know what board controls what will need both ; ordrng 1 W11179310 (cntrl-elec) and 1 W10801665 (cntrl-elec)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near University Heights, OH 44118
Manny
Job Details: 10/13/2021
"Replace light housing have 120V before putting the light in after light is in socket voltage drops to 0.13V talk to bj he said could be a control issue but we just replaced the control on last visit. Bj advise calling wpl techline, Contacted wpl techline talk to Ed.he recommended replacing the control since the voltage is dropping ordering main control; ordrng 1 W10892389 (Main control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Cleveland, OH 44108
Joe O
Job Details: 10/13/2021
"Cc: not spinningFound error code f7e1(basket speed fault) f5e2(lid lock fault) f2e1(stuck key). Found unit is sensing basket speed. Ran manual spin. Found motor is spinning. Checked under unit. Found gearcase leaking oil. Found belt slipped off pulley. Needs gear case, and beltCustomer stated they was advised it was under warranty. Advised we would need to collect svc and get. A dispatch with authorization. Customer refused to pay service. Office to contact; ordrng 1 W11454734 (Gear case) and 1 WPW10006384 (drive belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4800BQ0
Near Avon, OH 44011
Gabriel P
Job Details: 10/13/2021
Found loose connector on blower fuse
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Avon, OH 44011
Gabriel P
Job Details: 10/13/2021
Found no issue opt test ok
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Wellington, OH 44090
David R
Job Details: 10/13/2021
"Cc unit display will not let them do certain options or tone will come on by itself even when no washing. Turned knob and either skipping options or going in different directions. Unit did let me go into diagnostics, ran test 51/52. All functions working. Will need UI. Gave customer estimate, customer paid SVC only, do not order parts.; ordrng 1 W11112656 (Ui console), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wellington, OH 44090
David R
Job Details: 10/13/2021
Replaced actuator. Ram test most diagnostics and calibration. Good. Op test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Oberlin, OH 44074
David R
Job Details: 10/13/2021
"Cc same error codes. Took off kick plate to diagnose and found float switched chewed up by a mouse. Causing error code. Replaced float switch. Tested, good, ran diagnostics. Good. Let customer know, called whirlpool TJ. Documented. Unit test good. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Oberlin, OH 44074
David R
Job Details: 10/13/2021
"Went over what other tech from different company diagnosed. Has more problems to it. New agitator will not go on because splines on gearcase are stripped all the way down. Spammer nut holding down gearcase is corroded and cannot be taken off. Will need a new basket, tub assembly with new gearcase and parts that come with it. Listed whats needed.*** 3 job count *** requesting double labor ; ordrng 1 W10554251 (Basket assembly) and 1 W10371566 (Tub) and 1 WP8533928 (Screw) and 1 WPW10215093 (Filter) and 1 W11454741 (Gearcase) and 1 WP21366 (Spammer nut)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Painesville, OH 44077
Dan H
Job Details: 10/13/2021
"Installed new lid lock, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Painesville, OH 44077
Dan H
Job Details: 10/13/2021
"Customer complaint that unit is making funny noises, heard squealing in bearing, and found rotor cracked , unit needs new rotor and bearings, customer does not want repair ; ordrng 1 280146 (Rotor) and 1 W10435302 (Bearing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL STACK W/D
Model WFC8090GX0
Near Painesville, OH 44077
Dan H
Job Details: 10/13/2021
"Customer complaint of f8e1 error, confirmed, found good flow to valve, valve barely opening, unit needs new valve, customer does not want repair at this time; ordrng 1 W11260769 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model DG312
Near Painesville, OH 44077
Jason N
Job Details: 10/13/2021
"Cc unit clicking but then shuts down and doesnt heatRan dryer op test, good power to ignitor, glowing, but shuts down. Unit needs gas valve coils. Replaced using truck stock. Re ran dryer test, good ignition and flame, let cycle for 5 cycles. Op test good. ; used 1 279834 (COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Perry, OH 44081
Dan H
Job Details: 10/13/2021
"Customer complaint that unit is not cooling, found evaporator frozen solid, fresh food section temperature at 55 degrees, freezer section temperature at 16 degrees, evaporator fan is running, compressor and condenser fan are running, called whirlpool techline Joel , suggested replacing thermistor file number 7731981358, cleared evaporator, installed new thermistor ; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
HOTPOINT WASHER
Model HTWP1400F2WW
Near Ashtabula, OH 44004
Dan H
Job Details: 10/13/2021
"Customer complaint that unit is not spinning, ran drain and spin cycle, unit spun, repeated, unit did not spin, unit started agitating in drain and spin when timer knob was touched, loud noise coming out of timer, unit needs new timer, customer does not want repair ; ordrng 1 WH45X22698 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE ELE
Model KERS303BSS0
Near Richmond Heights, OH 44143
Manny
Job Details: 10/13/2021
Replaced bake element set unit to bake and waited until the unit reached 350 degrees opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB0
Near Ashtabula, OH 44004
Dan H
Job Details: 10/13/2021
"Customer complaint that unit will not wash on power blast and is not drying, started power blast cycle, unit filled, wash motor started, ran diagnostics test cycle found7-1(no heat) error code, unit completed test cycle, heater is working, unit needs new control, customer does not want repair at this time; ordrng 1 W11225084 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Conneaut, OH 44030
Dan H
Job Details: 10/13/2021
"Customer complaint of lf error, ran diagnostics found f8e1(long/no fill) error code, cold water barely entering unit, installed new valve, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Pepper Pike, OH 44124
Manny
Job Details: 10/13/2021
Found fill tube with a small pin hole causing the unit to leak when ice maker if filling. Ordering fill tube; ordrng 1 W11212166 (Fill tube)
We serviced a
MAYTAG RANGE
Model MES8800FZ
Near Madison, OH 44057
Dan H
Job Details: 10/13/2021
"Customer complaint that drawer is off track, confirmed, found drawer not mounted on one side, mounted drawer on tracks, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Amherst, OH 44001
Gabriel P
Job Details: 10/13/2021
Found hose kink correct issue also customer needed some help organizing shelf also wants me to explain her how she should use unit explain opt test ok
We serviced a
GE REFRIGERATOR
Model GTH21SBXASS
Near Mentor, OH 44060
Jason N
Job Details: 10/13/2021
"Cc unit leaking water, product freezing Customer stated unit leaks out of bottom of ff section, veggies are getting frozen condensation on them. Found condensation buildup in both ff and freezer sections. Ff door is drooping on the right side leaving a large gap, pulling in a lot of warm air. Found door hinge bracket is bent downward. Hinge bracket need replaced. Part (WR13X10457) is nla for this unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chagrin Falls, OH 44023
Jason N
Job Details: 10/13/2021
"Cc unit needs power cycled every weekCustomer stated unit will go dead once a week, no lights or functions. If they power cycle the unit, unit will start back up and will run fine. Checked various functions, all working at this time. Based on customer concern, sound like a power supply board issue. ; ordrng 1 WPW10624574 (Power supply board) and 1 W10804160 (Driver board)"
We serviced a
WHIRLPOOL DRYER
Model wed6400sw1
Near Aurora, OH 44202
Jason N
Job Details: 10/13/2021
"Cc unit making noise when in cycleRan dryer op test, verified noise. Pulled unit apart, found belt idler pulley bearing worn. Will need replaced. Replaced using truck stock part. Slight modification needed to pulley to avoid scrapping on drum, drum seems to be slightly out of round. Retested, no abnormal sounds, good heat. Op test good. ; used 1 279640 (PULLEY-IDR) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEM4
Near Aurora, OH 44202
Jason N
Job Details: 10/13/2021
"Installed inlet valve. Ran ice maker test cycle. Ice maker indexed properly, filled mold with water. Op test good."
We serviced a
KITCHENAID B/IN REFRIGERATO
Model KSSS48MHX00
Near Moreland Hills, OH 44022
Jason N
Job Details: 10/13/2021
"Cc unit leaking condensation and making loud noise intermittently Customer showed video of noise form unit. Sounds like evaporator fan motor. Turned cooling off to unit, turned back on, verified fan motor bearings are worn, noise reduced once fan gets up to speed. Unit needs evaporator fan motor. Found condensation in ff section, door is not sealing on closed position, no interference. Door spring is too weak to pull door in tight to cabinet. Door springs (2004567) are nla for this unit. Advised customer. Tilted unit back slightly to allow door to gravity close more. Found scratches on trim panel next to unit"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW06
Near Kent, OH 44240
Corina B
Job Details: 10/13/2021
CC that the door does not lock. Confirmed. Found the lock hitting the right side of the freezer liner. Bent the lock inward. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS03
Near Lyndhurst, OH 44124
Jason N
Job Details: 10/13/2021
Cc unit needs door replaced due to damageReplaced LH ff door using customer supplied part. Customer satisfied with appearance. Op test good.
We serviced a
AMANA WASHER
Model NTW4631BQ0
Near Lorain, OH 44055
Angel
Job Details: 10/13/2021
Replaced damper assembly tested unit working as designed. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW00
Near Kent, OH 44240
Corina B
Job Details: 10/13/2021
Put p/n for ice maker ; used 1 W10884390 (Ice maker) from stock
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Willoughby Hills, OH 44094
Jason N
Job Details: 10/13/2021
Cc still not able to start unit easily Customer stated he has to push start button many times before unit will start. Started cycle several times without issue. Had customer start cycle. Found customer pulling off start button too soon before countdown ended. Advised customer to hold start button longer to ensure countdown completes. Unit is working as designed.
We serviced a
AMANA RANGE
Model AER6303MFW2
Near Lorain, OH 44053
Angel
Job Details: 10/13/2021
Cc that unit is not heating. Confirmed it would not preheat. Took off back and found L1 was burnt. Replaced terminal block and wires preheated unit working as designed opt test ok.; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS05
Near Kirtland, OH 44094
Jason N
Job Details: 10/13/2021
"Cc unit not making ice Customer stated unit has never made ice. Ran manual ice maker cycle. Ice maker indexed properly, but did not fill with water. Checked water in to unit, good water pressure in. Replaced ice maker using customer supplied pre Id part, ran cycle, no good, still not filing with water. Unit needs inlet valve. Part not showing in stock at Marcone, office to contact customer with next service date.; ordrng 1 W11524655 (Inlet valve)"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Lorain, OH 44053
Angel
Job Details: 10/13/2021
Cc that could not connect to wifi and that the oven is burning there food. Asked customer to explain how they used oven when preheating and said once it peeps they put the food in there. Explained to customer they have to wait at least 20min before inserting food in oven for the oven to be at the proper temperature when they insert the food in the oven. For the wifi we could not connect to. Last service call customer talk to ruth from whirlpool and said he had the wrong ssid# on control there should of been a label in the box he needed to be able to connect to the wifi with the new user interface so i will reorder user interface and wifi module. Ordering parts.; ordrng 1 W11333311 (User interface) and 1 W11234290 (Wifi module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Shaker Heights, OH 44120
Marie V
Job Details: 10/13/2021
"Cc that the freezer seems like is working good, but fresh food section is not cold. Took temps freezer 1* and fresh food section 50*. Found fresh food section evaporator full with frost. Took cover offfor control and check ohms on thermistor on fresh food section evapo. Reading 20kohms. Unit will need new thermistor and control. Cust paid in full; ordrng 1 W10837236 (Thermistor) and 1 W10807590 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model A712
Near University Heights, OH 44118
Marie V
Job Details: 10/13/2021
Replaced belts. Ran unit on high speed spin. Pass. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Brooklyn, OH 44144
Marie V
Job Details: 10/13/2021
"Cc that the unit is not heating. Confirmed. Check for power at terminal block. From L1 to N 120V from L2 to N 120 and from L1 to L2 0V. Explain cust and showered her about the power, will need electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Madison, OH 44057
Brian M
Job Details: 10/13/2021
Compressor was put in box upside down did not use Recovered refrigerant installed evap And drier used truck stock one delivered was smashed . Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 4.8 oz r134a Pressure sitting at 5 normal frost pattern OP Test Ok ; used 2 WPW10143759 (DRIER) from stock
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Lyndhurst, OH 44124
Corina B
Job Details: 10/13/2021
CC that the oven light does not turn off and is not heating. Power was turned off when arriving. Ran diag f2e1 stuck key. Oven light turned off. Heated oven to 350*. Called t/l Ed to check power coming into unit 208 volts. Checked the power coming in l1 to n 120volts l2 to n 120 volts l1 to l2 240volts. Called t/l Leon power coming into unit is good.wants to replace the ui since there was a fault code of f2e1. Will need an ui.; ordrng 1 W11093254 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Shaker Heights, OH 44122
Corina B
Job Details: 10/13/2021
"CC that the food freezes in the ff section and the mullion rail does not shut all the time. Confirmed. Advised cust to lower the top shelf to fit a gallon of milk, to have proper air flow. Raised the left door to have the mullion rail in the center of the stop. Opt test ok. ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock"
We serviced a
GE REFRIGERATOR
Model PFE28KSKBSS
Near Chagrin Falls, OH 44023
Brian M
Job Details: 10/12/2021
Installed fan tower and installed update OP Test Ok Advised to let cool for 48 hours ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cleveland, OH 44127
Corina B
Job Details: 10/12/2021
CC that the unit does not turn on. Confirmed. Found the door switch is broken. Cust did not receive the parts. Replaced the switch from t/s. Opt test ok ; used 1 WPW10569603 (DOOR SWTCH) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bedford Heights, OH 44146
Corina B
Job Details: 10/12/2021
"CC that the control is not working. Confirmed. Checked the outlet, good. Checked the power at the control 120 volts. Will need a new control. Office to reschedule appointment ; O-emld tckt"
We serviced a
JENN-AIR COOKTOP ELE
Model JGC7636BP00
Near Bentleyville, OH 44022
Brian M
Job Details: 10/12/2021
Cc of gas smell from front burnerTurned burner on high let run several minutes Could not smell anything Unit operating properly OP Test Ok
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2727DS01
Near Chagrin Falls, OH 44022
Corina B
Job Details: 10/12/2021
Replaced the ui. Brought core back for return. Heated oven to 359*. Checked the keypad. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Olmsted Township, OH 44138
David R
Job Details: 10/12/2021
"Cc unit FF not cooling. Went through diagnostics, FZ fan/icemaker dan not coming on, damper not opening. Unplugged unit to restart. Waited 5 mins, plugged in. FZ fan not working but icemaker fan is coming on now. Cannot heat damper. Ice building up on FZ evap. Will need to steam off ice. Will take time. Replace FZ fam motor first. If other parts needed use whats needed.; ordrng 1 W11224591 (Motor evap) and 1 W11224256 (Control) and 1 WPW10479155 (Damper)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEB00
Near Elyria, OH 44035
David R
Job Details: 10/12/2021
"Cc mullion rail broke, icemaker not working, lights not on. Mullion Rail is broken off hinges, cannot be placed back on. Icemaker customer said worked and sometimes didnt. Not cycling. Lights arent coming on, door open signs keeps on flashing and stopping. Unit would not let me go into diagnostics to check test modes. Some numbers fading on UI, cannot tell some functions. Putting on order for control, UI, mullion rail, icemaker, door switches, light. ; ordrng 1 W11035752 (Control) and 1 WPW10356039 (Power supply) and 2 W11216993 (Bulb)s and 1 WP12722815W (Mullion rail) and 1 W10899550 (Ui) and 1 WPW10300024 (Icemaker) and 2 W11396033 (Switch)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Sheffield Lake, OH 44054
Angel
Job Details: 10/12/2021
"Replaced gearcase, cam, and belt. Calibrate unit and ran a auto test passed. Opt test ok."
We serviced a
WHIRLPOOL RANGE
Model MGR6772BDS
Near Solon, OH 44139
Brian M
Job Details: 10/12/2021
"Cc unit not heating in upper oven Found broil and bake igniter to be weak Quoted customer ; ordrng 1 WP74007966 (ignitor- b) and 1 WP7432P143-60 (igniter- b), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Novelty, OH 44072
Brian M
Job Details: 10/12/2021
"Cc unit super loud when spinning Found gearcase to be Loud Will need gearcase and slider kit Customer to call whirlpool to see if they will cover ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (slider), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM10
Near Mayfield Heights, OH 44124
Joe O
Job Details: 10/12/2021
Customer did not receive cover or harness. Re ordering harness and cover. ; ordrng 1 WPD7813010 (harns-wire) and 1 WPW10289690 (cover-frnt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW05
Near Kingsville, OH 44048
Dan H
Job Details: 10/12/2021
"Customer complaint that unit is not cooling and leaking water, fresh food section temperature at 41 degrees, freezer section temperature at 1 degrees, found evaporator drain tube clogged, cleared drain tube, op test good"
We serviced a
GE DRYER
Model GTDS560EF5WS
Near Cleveland Heights, OH 44106
Manny
Job Details: 10/12/2021
Replaced front bearing ring and slides felt seal was good. No need to replace I asked informed the customer that the felt seal in the unit was still good and we can either refund for the part or she can keep it for a future use if needed. Opt test ok.Took felt seal for return office to refund customer
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Cleveland, OH 44103
Manny
Job Details: 10/12/2021
"Cc unit has f0e9 error, ran diagnostics found error codes f0e9 and F0E5 for OB pause and off balance load. Ran a load with 4 large towels could not duplicate issue, advise customer to pause, rearrange and restart the unit if an off balance happens again. Opt test ok"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near Cleveland, OH 44113
Manny
Job Details: 10/12/2021
"Cc unit blinking ER on console, unplugged and plugged in unit starts but goes back to error code, verify that unit has an ER code for stuck key on console, found ui connector corroded and corrosion at the main control. Unit will need a console and control board. Customer will not proceed with the repair.; ordrng 1 5304506663 (Console assembly) and 1 5304514670 (Control board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Independence, OH 44131
Marie V
Job Details: 10/12/2021
"Cc that the unit will start but a few min later it will start beeping and it will not run. Opened unit found still has water in. Press cancel unit tried to drain, found plug in disposal, removed and drained water and started a new cycle. Op test ok explain cust that unit was not running because it was unable to drain dirty water out and fill back up with clean water."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Independence, OH 44131
Marie V
Job Details: 10/12/2021
"Replaced motor assembly, tested unit. Pass. Showed cust unit started shutting off by it self. Tried to start a cycle when when you close the door the cycle gets canceled. Ordering control and Ui. ; ordrng 1 W11165148 (Ui) and 1 W11305303 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near North Olmsted, OH 44070
Gabriel P
Job Details: 10/12/2021
"Replace door,opt test ok"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Lakewood, OH 44107
Marie V
Job Details: 10/12/2021
Wrong color on part. Brought part for return. ; ordrng 1 W11086141 (Stainless UI)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near East Cleveland, OH 44112
Corina B
Job Details: 10/12/2021
"CC that the freezer light is not working. Confirmed. Tested the bulb open. Will need a new bulb. Cust is calling whirlpool to get an authorization. ; ordrng 1 W11518235 (Light bulb), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model ZIS48NCA
Near Solon, OH 44139
Jason N
Job Details: 10/12/2021
Installed bimetal thermostat and defrost timer. Steamed out evaporator. Advised customer to allow up to 48 hrs. For unit to return to desired temperatures.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Oberlin, OH 44074
David R
Job Details: 10/12/2021
"Replaced agitator. Tested in diagnostics, no error codes. Ran a test cycle to see all components, functions are good. Op test ok."
We serviced a
N/A N/A
Model KUDR24SEBL3
Near Chardon, OH 44024
Brian M
Job Details: 10/12/2021
"Cc unit stopped functioning Found front panel not making selections and panel broken and missing screws This looks to be from normal wear and tear Needs front panel and screw Parts are NLA ; ordrng 1 9743372 (insert (blk)) and 1 9743242 (switch,panel) and 1 WP9743591 (panel-cntl) and 4 WPW10348409 (screw)s"
We serviced a
MAYTAG WASHER
Model MHWE550WJ01
Near Chesterland, OH 44026
Joe O
Job Details: 10/12/2021
"Cc: sounds like a jetFound basket has a lot of play. Found bearing excessively loud in hand spin. Ran test cycle. Needs tub assemblyCustomer does not want to repair at this time ; ordrng 1 W10772619 (tub-outer) and 1 WPW10283352 (basket) and 1 W10250762 (tub-outer) and 1 WP8182119 (bellow), used 3 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Solon, OH 44139
Jason N
Job Details: 10/12/2021
Installed filter head assembly. Tested system water pressure from dispense. Good pressure out. Advised customer ice maker will resume ice production.
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW2
Near Ashtabula, OH 44004
Dan H
Job Details: 10/12/2021
"Customer complaint of burning rubber smell on spin cycle, ran high speed spin on manual test cycle twice, ran drain and spin cycle, no burning rub smell noticed, no evidence of rubbing on belt, cam , or shield, unable to duplicate the problem, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Cleveland, OH 44111
Marie V
Job Details: 10/12/2021
"Replace control, temp got set to 37* and 0*. Op test okBrought core for return"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Brooklyn, OH 44144
Manny
Job Details: 10/12/2021
"Recovered refrigerant replaced compressor evaporator and drier filter put in 20in vacuum, waiting to see if any leaks while unit is in a vacuum, vacuum hold, charged 5.25oz of R134a unit went to a vacuum, we load unit with nitrogen GP found leak condenser coil, unit need condenser coil replaced, will need 2 techs Used 3 1/4 OD tube ext. # TJAF1200 from T/S.; ordrng 1 WPW10346415 (Condenser coil)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QVS06
Near Bratenahl, OH 44108
Corina B
Job Details: 10/12/2021
"CC that the water dispenser does not work. Confirmed. Found the water is leaking inside the door, water is coming out of the bottom. Will need a new door. Office to reschedule appointment. ; ordrng 1 LW10703554 (Left door), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG WASHER
Model WFW6620HC0
Near Willoughby, OH 44094
Joe O
Job Details: 10/12/2021
"Cc: leakingFound unit leaking from front of drain pump. Needs drain pump; ordrng 1 W11458345 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASHER
Model GUD27ESSMWW
Near Mogadore, OH 44260
Brian M
Job Details: 10/12/2021
Installed motor shifter belt and lid latch Ran drain and spin test OP Test Ok