We serviced a
IKEA DISHWASHER
Model IUD8010DS2
Near Cleveland, OH 44102
Corina B
Job Details: 01/24/2023
"CC that the unit is not draining the water in the dishwasher, and dishes are not coming out clean. Confirmed. Cancel and it did drain. Drain hose is dirty and below the sink. Ran diag no error codes. Ran a calibration. Raised the drain hose above the sink. Drain pump could be overheating. Advised cust to monitor the water. If continuing on not draining Will need need a drain pump. ; used 1 W10348269 () from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/24/2023
Installed led OP Test Ok
We serviced a
KITCHENAID WALL OVEN
Model KODE507ESS04
Near Chardon, OH 44024
Brian M
Job Details: 01/23/2023
"Cc unit not powering on Found voltage going to unit and 14vdc going to ui Needs ui Because of timing, customer wants to self install ; ordrng 1 W11093253 (panl-cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Amherst, OH 44001
Angel
Job Details: 01/23/2023
Cc that she doesnt know how to start unit and had a lot of suds at the end if cycle and was banging sometimes. Ran diagnostics no error codes ran a auto test every thing passed. So I took sometime to explain to the customer on how to start unit how much detergent and how much clothes to fill washer with and how to arrange them as well to avoid off balance loads. Wrote all the steps down for them on how to start it and load washer opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED8740DW1
Near Newbury Township, OH 44065
Brian M
Job Details: 01/23/2023
Customer asked to have unit put back together Put unit back together
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Thompson, OH 44086
Jason N
Job Details: 01/23/2023
Cc unit long dry timesFound customer is using a plastic vent tube. Advised customer that this is considered a fire hazard and that it should be replaced with a semi rigid metal vent tube. Ran dryer op test. Checked airflow at vent outlet. Found outlet to be 80% blocked with lint. Cleared lint from outlet. Airflow restored to unit. Ensured heater cycling. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Chagrin Falls, OH 44023
Jason N
Job Details: 01/23/2023
Installed link kit. Adjusted door centering. Door close and opening properly. Op test good.
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Middlefield, OH 44062
Brian M
Job Details: 01/23/2023
Installed handle OP Test Ok
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Painesville, OH 44077
Dan H
Job Details: 01/23/2023
"Installed new motor, op test good"
We serviced a
ELECTROLUX WASHER
Model EFLS627UIW1
Near Mentor, OH 44060
Joe O
Job Details: 01/23/2023
Cc: off balanceCustomer stated excessive bouncing and noise from unit during spin. Found minimal play in wash basket. Ran drain and spin. Unit very well balanced. Could not duplicate issue. Advised customer how to pause and adjust load.Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Painesville, OH 44077
Dan H
Job Details: 01/23/2023
"Customer complaint that unit is not washing dishes and upper rack is falling down, found adjusters broken, started normal wash cycle, unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new adjusters and sump assembly ; ordrng 2 WPW10546503 (Adjuster)s and 1 WPW10195839 (Adjuster strap) and 1 W11085683 (Sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW04
Near Strongsville, OH 44149
David R
Job Details: 01/23/2023
"Cc not cooling. R600. Compressor making noises, cutting off. Overloading and cutting start device. Will need to replace comp; ordrng 1 W11542830 (Comp) and 2 W11109499 (Drier)s and 2 W11504445 (Coupler)s and 2 W11504447 (Coupler)s and 2 W11504416 (Coupler)s and 2 W11506635 (Coupler)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5110LW0
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 01/23/2023
Found two error code f5e3 and f5e4 both are latch failures ordering latch unit is under one year warranty took pic of pop; ordrng 1 W11513248 (Latch)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Painesville, OH 44077
Dan H
Job Details: 01/23/2023
"Customer complaint that unit is not filling, valves open, unit is not shifting from agitate to spin, found slider broken, unit needs new slider; ordrng 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL DRYER
Model Med6230hw2
Near Rootstown, OH 44272
Brian M
Job Details: 01/23/2023
"Installed motor, bracket, blade housing OP Test Ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Lakewood, OH 44107
Manny
Job Details: 01/23/2023
"Cc unit not making ice verify and no ice, ran step 57, unsuccessful, ran step 56 and found codes E2 for motor loss position, and E5 for timed ice making, unit will need ice maker.; ordrng 1 W11579560 (Icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 01/23/2023
Same issue some buttons not working ordering panel parts are out of stock ; ordrng 1 W11622500 (Control ui) and 1 W11629915 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Beachwood, OH 44122
Jason N
Job Details: 01/23/2023
"Cc unit not heating/dryingRan op test, found unit is not heating. Checked power to unit, good at 244v L to L. Checked all thermals. Found heater element is open. Replaced heater element using misc. truck stock part. Ran dryer test cycle, good heat. Op test good. ; used 1 WP3387747 (Element) from stock"
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near South Euclid, OH 44121
Jason N
Job Details: 01/23/2023
"Cc unit knobs brokenCustomer stated 2 knobs are broken and loose, unable to turn on burners. Confirmed 2 knobs are broken and will need replaced. This is a functional issue and not cosmetic. Customer can install knobs, no return visit needed. ; ordrng 2 W11101439 (Knob)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mentor, OH 44060
Joe O
Job Details: 01/23/2023
"Still not cooling. Found temps in ff section at 50 degrees, freezer at 36 degrees. Compressor is running. Found ball of ice on cap tube. Installed harness. Found low side in a 20 in vac. High side at 40psi. Charged with nitrogen. Sprayed down all accessible lines. No leaks found. Called whirlpool tech line spoke with cliff. Advised of pressures and that I sprayed down accessible lines. Unit holding at 140psi. Unit up for product review. Whirlpool to contact us or customer with further instructions"
We serviced a
FRIGIDAIRE RANGE
Model FPGF3081KFH
Near Westlake, OH 44145
Gabriel P
Job Details: 01/23/2023
Unit working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Ravenna, OH 44266
Brian M
Job Details: 01/23/2023
Cc food freezing Customer had unit set to Celsius and set to the coldest set point Switched to normal settings Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Broadview Heights, OH 44147
David R
Job Details: 01/23/2023
"Cc unit FZ not going below 20*. Found build up of Frost on evap. 29 ohms for heater. All wires from last repair hooked up. Found control not sending 120vAC. Shorted thermistor couldve shorted control as well. Will need new control, replace harness again and steam all ice at same time. At this time customer is calling whirlpool customer service to see what can be done about control. Do not order parts.**2 job count.; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Harness)"
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW9630DDS
Near Broadview Heights, OH 44147
David R
Job Details: 01/23/2023
"Replaced lower oven left hinge. Hinge kit only came with one hinge and one receiver. Tested both oven at 400* good. If any problems, customer to contact warranty. Unit good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Cleveland, OH 44102
Manny
Job Details: 01/23/2023
"Cc unit not draining properly, verified and unit working as designed noticed that the sink is draining really slow and can see water stains on the utility tub well above the drain hose and this is a coin op machine so when washing the tub fills almost all the way and when unit drains it siphons the water back in. And hot water was off, Opt test ok advise customer to unclog the sink to prevent unit from siphoning."
We serviced a
KENMORE DRYER
Model 110.87562601
Near Solon, OH 44139
Corina B
Job Details: 01/23/2023
CC that there is a loud noise when running. Started a time dry let run no unusual noise a lot of vibration. Did advised cust could be the support rollers and idler pulley. Cust does not want to repair ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
SAMSUNG DRYER
Model DV22K6800EWA1
Near Lakewood, OH 44107
Manny
Job Details: 01/23/2023
"Replaced bearings, opt test ok"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Rocky River, OH 44116
Joe O
Job Details: 01/23/2023
Installed wheels. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mentor, OH 44060
Dan H
Job Details: 01/23/2023
"Installed new hinges, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Mentor, OH 44060
Dan H
Job Details: 01/23/2023
"Customer complaint that check vent light comes on and unit gets hot, started normal dry cycle, temperature is normal, check vent light is off, Unable to duplicate the problem , unit is operating as designed"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHP519ESS2
Near Avon, OH 44011
Angel
Job Details: 01/23/2023
"Replaced magnetron, diode and capacitor tested unit to make sure it would heat opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Solon, OH 44139
Corina B
Job Details: 01/23/2023
CC that the unit does not drain and the water smells. Ran diag F8e2 inlet fill valve f8e4. Overfill float switch F8e1 inlet no water. Drain hose is correct. Unit is not screwed into the cabinet. The floor underneath has a drop. Cant pull unit out because of the right leg hitting the back of the floor. Took picture. Advised cust to get it uninstalled and will need to get it reinstalled after we repair the unit. Will need a new harness.; ordrng 1 W11344507 (Harness)
We serviced a
GE DISHWASHER
Model DDT595SSJ5SS
Near Maple Heights, OH 44137
Corina B
Job Details: 01/23/2023
"CC that there is no water going into the dishwasher. Unit fills with water and the pump is not turning on. Checked the power at the control 0 volts. The turbidity sensor is green. will need a control and diverter. Cust does not want to repair ; ordrng 1 WD21X25730 (Control) and 1 WD19X25278 (Diverter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near South Euclid, OH 44121
Jason N
Job Details: 01/23/2023
"Cc unit grinding noise and stays runningPlugged in unit, found unit in drain out mode, canceled drain out mode. Ran diagnostics, found code f5e3 for lid unlock fault. Ran auto test, found washplate is stripped. Unit will need washplate replaced. Also replacing lid lock assembly due to fault stored in history, possible unit did not lock properly at end of cycle and caused unit not to spin and drain properly. ; ordrng 1 W10902814 (Impeller plate) and 1 W11307244 (Lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Westlake, OH 44145
Gabriel P
Job Details: 01/23/2023
Found damper broken and filter housing frozen replace damper and ordering filter housing ; ordrng 1 WPW10394053 (Filter housing)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Westlake, OH 44145
Angel
Job Details: 01/23/2023
Replaced latch pump and main board tested unit opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Garfield Heights, OH 44105
Corina B
Job Details: 01/23/2023
CC that there is a squealing noise. Confirmed. Found the cam squealing. Replaced the cam and belt. Ran a calibration. Ran a drain and spin. Opt test ok
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Fairview Park, OH 44126
Manny
Job Details: 01/23/2023
"Cc unit door coming off on the right side, very and right hinge was out of the cabinet, removed and reinstalled door, opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Painesville, OH 44077
Dan H
Job Details: 01/23/2023
"Installed new wash plate, op test good"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Westlake, OH 44145
Angel
Job Details: 01/23/2023
Cc that washer was not starting. Tested unit and it started as should so I ran diagnostics no error codes ran an auto test to verify all functions and passed so I did a calibration on unit and started a regular cycle and worked perfectly I cannot duplicate issue with unit asked customer to monitor it for now but I cant find an issue with it opt test ok.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Seven Hills, OH 44131
David R
Job Details: 01/23/2023
"Replaced DSI board. Ran bake at 350* 12-15 mins for preheat bake at 350*. Waited, heated, reach temp and cycled. Good. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MGD5430MW0
Near Seven Hills, OH 44131
David R
Job Details: 01/23/2023
"Cc unit will pop GCFI outlet. When arrived, customer left the outlet popped. Reset outlet. Started unit and outlet popped again. Let sit 5 mins. Reset outlet. Started unit. Unit is working and heating. Checked all wires in unit and back. Not touching cabinet and not out of place. Tried turning off and starting unit about 10 times. Only popped the outlet one time. Calling techline.. Unit is in specs and nothing is shorting or grounding out. Went over SP W11525530 GFCI/AFCI Breaker Tripping Nuisance, unit checks list and all components and measures check good. Techline said for customer to contact electrician to further access GCFI outlet or breaker. Unit is working in proper specs. Op Test Ok."
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DS02
Near Highland Heights, OH 44143
Jason N
Job Details: 01/23/2023
"Cc unit controls not responding and lights turn on by themselvesCustomer stated they will need to power cycle unit if unit is nonresponsive or if lights are on. Service pointer for known issues W11251040B. Checked UI software version, version is 13.00.00 which is out of date. Unit will need console replaced. Part not showing in stock from Marcone. Office to contact customer with next service date. ; ordrng 1 W11232121s (Console control)"
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Shaker Heights, OH 44120
Joe O
Job Details: 01/23/2023
Cc: noiseFound rollers worn. Needs dryer repair kit. Replaced dryer repair kit. Tested. Op test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID COOKTOP GAS
Model KGCC506RBL07
Near Shaker Heights, OH 44122
Joe O
Job Details: 01/23/2023
Cc: gap under cooktopFound no issues with re install. Showed customer original pic to show unit had gap. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Parma, OH 44129
David R
Job Details: 01/23/2023
"Wrong model number, corrected. Wrong control. Reorder right control part number and also replace water valves at same time. Would replace pressure hose if needed. ; ordrng 1 W11543996 (Control) and 1 W11165546 (Valves) and 1 WP353244 (Hose)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Seven Hills, OH 44131
Corina B
Job Details: 01/23/2023
"CC that the quick wash cycle the wash is only 3 minutes. Ran diag no codes. For the cam squealing. Started a quick wash washes for 4 minutes. Started a normal cycle, washing for 12 minutes. Advised cust to use a different cycle other the.quick to get agitating longer. Working as designed. Replaced the cam and belt for the squealing. Ran a drain and spin. Opt test ok"
We serviced a
WHIRLPOOL MICRO OVEN
Model WMH32519FS0
Near Fairview Park, OH 44126
Manny
Job Details: 01/23/2023
"Cc unit smoking, she pointed to where the light bulb is, took cover and light cover completely full of grease on top, and lots of grease on the cover, noticed that the unit is vented outside but the vent in the cabinet is no making contact with microwave and therefore unit is venting into the cabinet and on the inside of the unit itself, advise contacting a contractor and have them fix the vent, clean light cover and reinstalled, ran test, no smoke and unit is heating, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Lorain, OH 44053
Gabriel P
Job Details: 01/23/2023
Found pulley grinding with shield do to and overloading unit also found and overload error code ; used 1 W10721967 (PULLEY) from stock
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBC207KBT02
Near Willoughby, OH 44094
Jason N
Job Details: 01/23/2023
"Cc unit needs oven doors cleanedPulled both upper and lower oven doors, cleaned glass inner and outer panes. Customer satisfied with appearance. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Garfield Heights, OH 44128
Joe O
Job Details: 01/23/2023
"Cc: water has debris in it(cloudy water)Found water from unit is cloudy. Tested water at tap. Tap water clear. Customer stated water filter was replaced less then 6 months ago. Advised customer there is nothing in the unit that will cause cloudy water. Found after sitting water clears. Advised customer they can try replacing filter, but not required. Op test ok"
We serviced a
GE REFRIGERATOR
Model DFE28JMKFES
Near Avon Lake, OH 44012
Angel
Job Details: 01/23/2023
Replaced thermistor and main board made sure everything started functioning correctly opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Brooklyn, OH 44144
Corina B
Job Details: 01/23/2023
"CC that the unit is not making ice, Water just pours out when its on. Confirmed. Fz 4-8 ff 37-32 ran diag test 56 timed out. Cubes are small when running step 57. Cust has a saddle valve. Advised cust to replace the saddle valve with an inline valve. Dispensed water filling properly. Ice maker filled. On step 56. Ice box fan is pulsating. Will need a new valve, ice maker, control and fan. Office is to reschedule appointment ; ordrng 1 W11482383 (Valve) and 1 W10846539 (Ice box fan) and 1 W10843055 (Control) and 1 W11579560 (Ice maker)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bedford, OH 44146
Brian M
Job Details: 01/23/2023
Cc unit not drying well and lint not collecting Found screen needing to be cleaned and vent was pinched at the rear Fixed venting and cleaned screen Advised to watch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parma Heights, OH 44130
David R
Job Details: 01/23/2023
Door was still in box in garage. Opened up. Big scratch on front and icemaker on/off switch damaged. Took pics. Let customer know. Ordering new door. ; ordrng 1 W11566705 (Door)
We serviced a
KITCHENAID WALL OVEN
Model KOCE507ESS20
Near Moreland Hills, OH 44022
Joe O
Job Details: 01/23/2023
Installed door glass. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Conneaut, OH 44030
Dan H
Job Details: 01/23/2023
"Customer complaint that unit is not powering on, confirmed, unit is not receiving 130vac, advised customer that they need an electrician to correct power supply"
We serviced a
GE DISHWASHER
Model GDT535PSJ6SS
Near Lorain, OH 44053
Gabriel P
Job Details: 01/23/2023
Replace ui and arm but also found a software error on control ordering ; ordrng 1 WD21X25739 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Avon Lake, OH 44012
Angel
Job Details: 01/23/2023
Cc that unit will not turn on and outlet has power. Tested unit and nothing checked power at control and nothing so I used my tester and outlet was showing nothing my tester would not light up so we used and extension cord to test unit on another outlet and it worked outlet will need to be replaced unit working as should opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Brooklyn, OH 44144
Corina B
Job Details: 01/23/2023
Replaced the seal. Opt test ok
We serviced a
WHIRLPOOL RANGE
Model JJW9630DDS
Near Bedford Heights, OH 44146
Brian M
Job Details: 01/23/2023
Installed control installed unit Ran test bake upper and lower OP Test Ok
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Rocky River, OH 44116
Manny
Job Details: 01/23/2023
"Cc unit making a loud noise and vibrating a lot, verified and unit vibrating a lot, took apart wheel is good, rollers and pulley are good, drum is not bent or damaged, put drum and bulkhead on and ran test no noise or vibrating, installed blower housing, and noise returns, took apart but cannot see whats causing the noise, while talking to the customer, noticed the dryer feet in a bag on a shelf, Checked unit and No feet installed the feet and noise and vibration are gone, unit working as designed. Opt test ok"
We serviced a
GE WASHER
Model GFW850SPN0RS
Near Chagrin Falls, OH 44022
Joe O
Job Details: 01/23/2023
"Cc: not dispensing fabric softenerFound 2 valves go into 1 to get to fabric softener. One valve not opening. Needs water valveValve out of stock. Office to reschedule ; ordrng 1 WH23X29553 (Water valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE FREEZER UPRIGHT
Model LFFH20F3QWC
Near Mentor, OH 44060
Jason N
Job Details: 01/23/2023
"Could not install compressor. Plug was missing from process stem, oil leaked out from compressor all over inside of box. Will need to reorder compressor. ; schdld next appmnt for 1/31 TUE !"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF0
Near Ashtabula, OH 44004
Dan H
Job Details: 01/23/2023
"Installed new air damper, op test good"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Avon Lake, OH 44012
Angel
Job Details: 01/23/2023
Replaced valves tested unit and its functioning as should now opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Berea, OH 44017
David R
Job Details: 01/23/2023
"Cc using her thermometer, oven test 15-20 degrees off. Looked over and both elements are good. Tested voltage to unit, good, 240v AC. Tested temp sensor at room temp 1087 ohms. Good. Ran unit at 350* used my temp probe and the customers thermometer. Let preheat 350* gave an additional 10 mins. Tested temp, with her thermometer read 350* and my temp probes read 352* (took pics). Unit is good. If customer wants to adjusted and calibrate temp, check owners manual. Unit is good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Fairview Park, OH 44126
Manny
Job Details: 01/23/2023
"Cc Unit leaking from the back, verified and can see water on the back panel but can determine where water is coming from, tilted unit back and noticed water in the panel, and looks like is coming down from the valve area, noticed cold water hose leaking, replaced water hose with hose provided by customer she stated that she bought it when she purchased the unit but installers didnt want to install the unit with the hoses she purchased, replaced hose, no leaks opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Cleveland, OH 44102
Corina B
Job Details: 01/23/2023
"CC that there is a grinding noise. Confirmed. Found the drain pump rattling. Removed the drain pump found a piece of plastic inside the drain pump. Removed plastic. Start a normal cycle, no noise. Opt test ok"
We serviced a
KENMORE WASHER
Model 11022532511
Near Madison, OH 44057
Dan H
Job Details: 01/23/2023
"Customer complaint that unit is not starting, confirmed, found control unresponsive, found suspension worn out, unit needs new control and suspension , customer does not want repair ; ordrng 1 W10780045 (Suspension) and 1 W11116516 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Mentor, OH 44060
Jason N
Job Details: 01/23/2023
"Cc unit not responding, was intermittent, not not responding at allConfirmed unit controls are not responding, customer stated they tried to power cycle but will not respond. Customer also stated unit was making a loud noise before it stopped working. Advised I cannot diagnose further issues without a working control, so quoted price for control board replacement may increase. Customer declined repair, estimate only. ; used 1 WPW10503278 (Control board) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Sheffield Lake, OH 44054
Angel
Job Details: 01/23/2023
Replaced adjuster kit made sure rack slides as should opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chagrin Falls, OH 44022
Brian M
Job Details: 01/23/2023
Installed control Ran test cycle OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Cleveland, OH 44135
Manny
Job Details: 01/23/2023
"Cc unit not dispense water, verified and no water, pulled the unit out and found the inlet valve. Close turned on and valve started leaking at the fitting and there is not enough water pressure, making it to the filter for the refrigerator to dispense water properly advised customer to have somebody take a look at the water valve and other house pressure and if they still have issues after that has been taken care of to give us another call and well take another look. Opt test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS0
Near Amherst, OH 44001
Gabriel P
Job Details: 01/23/2023
"The unit not functioning need control but Customer will not repair ; ordrng 1 W11552018 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Amherst, OH 44001
Gabriel P
Job Details: 01/23/2023
Customer complaint dryer squeaking replace dryer kit opt test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Euclid, OH 44132
Corina B
Job Details: 01/23/2023
CC that the unit will not finish a cycle. Unit was flashing when it was plugged in. Was washing 2 rugs when this happened. Ran diag no codes. Started a rinse and spin with clothes. Clothes came out damp. Opt test ok
We serviced a
JENN-AIR RANGE
Model JES9750CAS02
Near Newbury Township, OH 44065
Joe O
Job Details: 01/23/2023
"Cc: oven not heating properly, down draft not pulling air, left burner not functioning properlyFound down draft is not seated correctly, and vent to downdraft is not connected. Clamp is missing. Oven averaging right around 350 degrees. Clamp not available for down draft. Grittle is functioning as designed. Op test ok"
We serviced a
WHIRLPOOL STACK W/D
Model WET4027HW0
Near Cleveland, OH 44113
Manny
Job Details: 01/20/2023
"Cc unit not operational, verified and no LEDs on, took apart and checked power to control, 117vac indicator led on control not lit, unit needs main control.; ordrng 1 W11481725 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Jefferson, OH 44047
Dan H
Job Details: 01/20/2023
"Customer complaint that oven is not working, confirmed, reset control, started bake for 350 degrees, bake burner lit, oven heated, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Avon Lake, OH 44012
Angel
Job Details: 01/20/2023
Replaced ui on the side of door set temperature opt test ok.
We serviced a
JENN-AIR RANGE
Model JDS1450DS0
Near Seven Hills, OH 44131
Gabriel P
Job Details: 01/20/2023
"Replace fuse with a washer underneath to see if it makes a difference,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 01/20/2023
"Replace heater and icemaker,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Lorain, OH 44053
Gabriel P
Job Details: 01/20/2023
"Found gearcase seize it would not come out but with grinding a portion of it was able to get it out time of repair took me longer about 1 hour and 50 minutes but replace gearcase,actuator,pulley,belt,capacitor,drain pump,and latch then ran calibration and auto test pass,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Amherst, OH 44001
David R
Job Details: 01/20/2023
"Cc unit leaking. Found heater created a hole in tub, water leaking from there, took pics. Ordering tub, heater, thermostat. office to reschedule ; ordrng 1 W10909756 (Tub) and 1 WP661566 (Thermostat) and 1 W10518394 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Columbia Station, OH 44028
David R
Job Details: 01/20/2023
"Cc unit shaking, customer said Stewarts Appliance replaced whole drum and shock absorbers within the past couple weeks. Unit on pedestal. Ran diagnostics test, no error codes. Ran test, all components working. Put load of towels in, 5-7 bath towels, filled water into towels. Then ran a drain and spin cycle on the fastest spin option. Ran all the way through, normal shaking/vibration from unit. All components test good, nothing out of ordinary. All functions good. Unit working as designed. Advised of no overloading, making sure to use correct cycle for clothes. Advised to purchase and use anti vibration pads as well if needed, unit is good. Op Test Ok. Op Test Ok. Calling techline to document. Went over findings, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Burton, OH 44021
Brian M
Job Details: 01/20/2023
Installed control and heater OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Ravenna, OH 44266
Brian M
Job Details: 01/20/2023
Installed control OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Beachwood, OH 44122
Corina B
Job Details: 01/20/2023
"Cust showed pop, sent pic. CC that the unit is not heating. Confirmed. Found the heater open. Replaced the heater. Unit is cycling properly. Opt test ok"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Elyria, OH 44035
Angel
Job Details: 01/20/2023
Cc that unit was not starting. Verified and unit is starting she just has to be firm with these buttons for it to be able to start showed her how to do it and now she got the hang of how to do it unit working as designed opt test ok.
We serviced a
MAYTAG DBL WALL OVEN
Model MEW9630FZ04
Near Mentor, OH 44060
Dan H
Job Details: 01/20/2023
"Customer complaint that control panel is out, confirmed, thermal fuse is good, unit needs new user interface , customer does not want repair at this time; ordrng 1 W10914529 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model mvwc415ew2
Near North Olmsted, OH 44070
Manny
Job Details: 01/20/2023
"Cc unit making a grinding sound like bad bearings, verified and ran test cycle and heard a noise coming from the bottom like the cam is grinding, pulled unit out and found a ceramic ball under the unit causing the noise when unit is operating, reran test no noise, opt test ok"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near North Olmsted, OH 44070
Manny
Job Details: 01/20/2023
"Cc unit making noise, verified and Found screw in felt seal removed, opt test ok"
We serviced a
KITCHENAID WALL OVEN
Model KODE507ESS20
Near Aurora, OH 44202
Brian M
Job Details: 01/20/2023
Cc unit not baking properly Ran bake test Unit is heating to proper temps Advised
We serviced a
SAMSUNG DRYER
Model DV42H5400EW/A3
Near Cleveland Heights, OH 44118
Corina B
Job Details: 01/20/2023
"CC that the drum is not spinning. Confirmed. Found the idler pulley broken and the back support roller. Will need a new idler pulley and the support rollers. Called office spoke to MP since schedule was booked, already offered that day to cust. ; ordrng 2 DC97-16782A (Rollers)s, used 1 DC93-00634A (IDLER PULLEY), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Cleveland Heights, OH 44118
Corina B
Job Details: 01/20/2023
"CC that the lights and the ice maker are not working. Confirmed. Found the door switch Replaced to the freezer side. Tightened the ff door handle. Replaced the switch from surplus t/s. Cycled the ice maker, no water. Removed the line from the John guest fitting, water is coming out. The line inside of the door is frozen. Will need a new door. Office to reschedule appointment ; ordrng 1 LW11026429 (Door), used 1 W11396033 (Switch) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Garfield Heights, OH 44125
Manny
Job Details: 01/20/2023
"Cc unit still taking 2 to 3 cycles to dry, ran normal cycle and checked outside vent, cleared, took back cover off and tested components, passed, ran cycle and took temps inside drum and around 280 after running for a few mins, unit is working as designed cant duplicate issue at this time, all operation and components within specs, opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near Shaker Heights, OH 44120
Corina B
Job Details: 01/20/2023
"CC that the bake does not work. good. Found pans in the bottom drawer. Moved the pans. Started a bake, lights on the first attempt. Had cover for the igniter off, good spark and flame. Assembled cover back on. Heated oven to 350*cycled several times, lights on the first spark. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44105
Corina B
Job Details: 01/20/2023
"Cust showed pop, sent pic. CC that the unit is not turning on. Confirmed. Checked outlet, hot/neutral reversed on one outlet. The other outlet is good. Found a break in the cord. Will need a new cord. ; ordrng 1 W11565110 (Harness)"
We serviced a
GE WASHER
Model GFW850SSN0WW
Near Shaker Heights, OH 44122
Brian M
Job Details: 01/20/2023
Cc unit still leaking Found water collected in weight under machine Suspect plastic tub is cracked Recommend tub replacement ; ordrng 1 WH21X30360 (Front tub) and 1 WH41X30363 (Rear tub)