We serviced a
FRIGIDAIRE STACK W/D
Model FFLG3900UW1
Near Strongsville, OH 44136
Marie V
Job Details: 01/05/2023
"Cc unit does not works, and theres power at the outlet. Confirmed, 120V at the outlet. And going to the control control , control looks like it was damaged with water. Explain cust that unit will need board but until thats not replaced wont be able to verify if something else was damaged. Will continue with repair ; ordrng 1 5304526221 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model PWE23KSKNSS
Near Painesville, OH 44077
Joe O
Job Details: 01/05/2023
"Cc: intermittent noise, intermittent cooling in ff sectionCustomer stated roughly every hr and 20 mins the unit will make a whirling noise. They stated at times the unit will get up to 52 degrees and some times will freeze food. Customer showed video of noise. Unable to determine from video. Found items directly in front of vent are frozen. Advised customer you should be able to fit a gallon of milk on the top shelf and advised not to put items Darin front of vent. Found temps in ff section at 38 degree, 2 in freezer. Entered diagnostics. Tested all fans compressor and all thermistors. Thermistor all reading in range, no abnormal noises from fans or compressor. Cooling tests pass. Exited diagnostics(resets controls). Unable to duplicate issues. Op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Willoughby Hills, OH 44094
Joe O
Job Details: 01/05/2023
Cc: not advancing in cycleFound error codes f7e5(shifter fault). Ran manual agitate and spin. Ran auto test. Found unit shutting down mid diagnostics cycle. Unit is receiving proper power. No loose connections. Needs control; ordrng 1 W11603811 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Euclid, OH 44123
Joe O
Job Details: 01/05/2023
Installed control box. Unit is cooling. Advised customer to monitor. Op test ok
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mantua, OH 44255
Brian M
Job Details: 01/05/2023
Cc unit was shutting off and turning back on And also had noise again Found that customer was using the wrinkle prevention option Found debris in the vent housing Cleared vent noise stopped
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near North Benton, OH 44449
Brian M
Job Details: 01/05/2023
Cc unit not heating Found unit missing 220v Advised on electrician
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near North Ridgeville, OH 44039
David R
Job Details: 01/05/2023
Replaced both water valves. Had customer listen while I cycled through each valve. Good. Op Test Ok.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Berea, OH 44017
David R
Job Details: 01/05/2023
"Cc cooktop off a couple inches. Adjusted cooktop, was not seated flat back enough. Good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near North Ridgeville, OH 44039
Marie V
Job Details: 01/04/2023
"Cc that the unit leaked water was in the front and in the sides. Ran unit few times, no leaks. Cust said that it was after a cleaning cycle and it had a lot of suds. Called whirlpool tech line spoke to Andrew. He said that cleaning cycles can cause oversuds, he said let cust know that if using the cleaning cycle unit will have a lot of suds and theres nothing that can be done to avoid the leak, do not use a lot of detergent, make sure is HE, also run unit empty after a cleaning cycle just to make sure that suds are all gone. Op test ok"
We serviced a
MAYTAG WASHER
Model Mvwp575gw0
Near Brecksville, OH 44141
Marie V
Job Details: 01/04/2023
"Cc that the unit is making a noise when agitating and spinning. Confirmed. Found cam bolt came off, unit will need new cam and belt . Office will contact once they have eta on the part; ordrng 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 WPW10427633 (Shield)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Lakewood, OH 44107
Angel
Job Details: 01/04/2023
Cc that when they start the unit up and close the door for it to run a cycle after about a minute it will start beeping and will not let the unit run. Started unit up and unit started up perfectly drained filled and started washing left it running for bout 5mins cancelled it out and started unit up again and it drain at the beginning like it should filled and started washing as should let the unit run for like 20mins and it ran perfectly with no issues but when so I checked the float switch pan but it was dry so I ran diagnostics to see if they had any error codes stored and there was only one which was F8E1 indicating tap water is closed made sure wiring was good to the inlet valve and it was and i shut off unit and turned it on about 8 times with no issues at all also the kitchen is being remodeled and explained to him that it couldve been that the shut off was off while they were remodeling the kitchen but now being on its working fine which the water being off will cause that issue unit working as designed cannot duplicate the issue opt test ok.
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Cleveland Heights, OH 44121
Corina B
Job Details: 01/04/2023
"CC that the unit is not spraying and f9e1 comes up. Confirmed ran error codes f9e1 not draining. Ran a calibration spray arms are spraying. Replaced the drain pump. Started a normal cycle, moved the wire harness to the drain pump, not turning off. Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Cleveland Heights, OH 44121
Corina B
Job Details: 01/04/2023
"CC that the unit is not heating. Confirmed. Checked power, good. Checked the thermal cutoff, open. Replaced the cutoff from t/s. Cycled properly. Opt test ok Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent, will need to reattached the the outside. ; used 1 279816 (CUTOFF), from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44135
David R
Job Details: 01/04/2023
"Replaced comp and drier, pulled 28'vac w/ pump, watched, good, charged 4.27 oz r134a. Unit starting to cool. Good pressures. Give 24 hours to return to normal temps. Op Test Ok ; used 1 W11504445 (5/4 NR MS 00) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Painesville, OH 44077
Dan H
Job Details: 01/04/2023
"Customer complaint that unit is not cooling properly, fresh food section temperature at 40 degrees, freezer section temperature at 20 degrees, evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, system has a leak, unit needs new evaporator and filter drier, evaporator replacement is covered under 5 year parts and labor extended warranty ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near South Euclid, OH 44118
Corina B
Job Details: 01/04/2023
CC that the unit is not cold enough. Confirmed. Ff 46 Fz 0. Found the evaporator fan not to speed. Replaced the evaporator fan. Opt test ok ; used 1 WP2315539 (MOTOR-EVAP) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Broadview Heights, OH 44147
David R
Job Details: 01/04/2023
Replaced FZ evap fan motor with harness. Good. Tested fan in diagnostics. Give 24 hours to return to normal temps. Op Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADW2
Near South Euclid, OH 44121
Joe O
Job Details: 01/04/2023
Cc: not drainingFound unit drain hose runs through floor. Drain not ran properly. Pulled drain line. Found unit is draining. Needs plumber
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Painesville, OH 44077
Dan H
Job Details: 01/04/2023
"Customer complaint that unit is making noise and not completing cycles, ran diagnostics found f0e5(off balance ) error code, found hub worn out, found gearoil leaking from gearcase, unit needs new gearcase and hub, customer does not want repair ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DWH0
Near Painesville, OH 44077
Dan H
Job Details: 01/04/2023
"Installed new user interface, op test no good , found owi sensor leaking which corroded harness, unit needs new sensor and harness ; ordrng 1 WPW10705575 (Owi) and 1 W10911101 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chardon, OH 44024
Dan H
Job Details: 01/04/2023
"Installed new sump assembly, op test good"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Willowick, OH 44095
Joe O
Job Details: 01/04/2023
"Cc: intermittently not spinning outCustomer stated that larger items will not spin out properly, but smaller items will. Found error codes f0e1(load in during clean washer cycle). Ran quick test cycle. No excessive suds in unit. Unit draining, has strong drain. Unit very well balanced. Advised customer to pause cycle and adjust larger items if they bunch in machine around the spin cycle. Larger items tangled can cause unit to go out of balance and cause unit to try to readjust load. Could not duplicate issue. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bay Village, OH 44140
Angel
Job Details: 01/04/2023
Cc that when they pull the freezer door from the sides the door skips some teeth and having to shut it all the way to align it again. Explained to customer that they have to open the door dead on center because if not there going to have that issue theres nothing to fix on unit its working as designed door is just being opened incorrectly opt test ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near North Royalton, OH 44133
David R
Job Details: 01/04/2023
"Cc F2E2. Followed SP W11436350, all ribbons are good and plugged in. SP says replaced control panel UI. Gave estimate to customer, ; ordrng 1 W11478526 (Control panel assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Cleveland Heights, OH 44118
Jason N
Job Details: 01/04/2023
"Installed uv filter drier and process stub on compressor. Pulled vacuum on system to 29 in/hg. Recharged system with 5.0oz of r134a. Low side stable at 7psi. Good frost pattern on evaporator. Advised customer to allow 24 hrs for unit to return to desired temperatures, and to monitor unit for temperature fluctuations in the future. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Willoughby, OH 44094
Joe O
Job Details: 01/04/2023
"Cc: not spinningRan drain and spin. Unit started washing. Entered diagnostics. Found no stored error codes. Ran calibration. Ran drain and spin. Unit still washing. Spoke with bj, sounds like a software issue. No demo modes found for unit. Needs control and encoderParts show out of stock. Office to reschedule ; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Avon Lake, OH 44012
Angel
Job Details: 01/04/2023
Cc that unit was not cooling but started working now but some times it wont turn on. When I arrived noticed that the refrigerator is in the garage and its not a heated garage checked temperatures and freezer was at 8* and ff section at 36* evaporator was not all frosted up or anything explained to customer and showed her as well that these unit are not meant for garage use if its not heated and unit is working now because the temperature passed over 50* but when the temperature drops again below 50* there going to experience issues with not cooling because the compressor will not kick on because of the low temperatures inside the garage unit working as should opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HW08
Near Chagrin Falls, OH 44022
Corina B
Job Details: 01/04/2023
Replaced the motor. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Strongsville, OH 44136
David R
Job Details: 01/04/2023
"Replaced gasket, wash motor and fill switch. Found tubing hooked up to wash motor was disconnected slightly. Causing water to shoot out of connection. Correctly all. Tested with front panel off. Good. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSSA
Near Westlake, OH 44145
Gabriel P
Job Details: 01/04/2023
"Found control burn and melted giving estimate she will not fix ; ordrng 1 W10479761 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Independence, OH 44131
Manny
Job Details: 01/04/2023
"Cc unit dispense slowly, verified and valve is jittery, check water supply to make sure its no a piercing valve, and its not customer stated that he recently replaced filter, removed filter and good flow. Filter is defective advised customer to replace filter"
We serviced a
WHIRLPOOL RANGE
Model JJW9630DDS
Near Bedford Heights, OH 44146
Manny
Job Details: 01/04/2023
"Part is damaged and a parts is loose in the box there is physical damage to box, see pics, customer stated that they noticed the box was damaged on delivery, spoke to BJ he said to reorder and take old control in case we have to send it back. Reordering control; ordrng 1 WPW10169131 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Maple Heights, OH 44137
Manny
Job Details: 01/04/2023
"Cc unit not starting verified and unit have power but no starting when holding the start for 3 seconds no led indicator while trying to start, Che voltage from control to UI and its fluctuating up and down unit needs control and console, spoke to BJ he said to order the encoder too.; ordrng 1 W11481389 (Control) and 1 W11406485 (Console) and 1 W11481117 (Encoder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB14
Near Brecksville, OH 44141
Marie V
Job Details: 01/04/2023
"The system was completely empty. Added nitrogen. Found leak at evaporator. Replaced evaporator, compressor and filter drier, set into vac, no changes on gages after 15 min, added r134a 5.2oz. Full frost pattern after few min. Advice cust to allow 24 hours before restocking unit. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB1
Near Warrensville Heights, OH 44122
Manny
Job Details: 01/04/2023
"Replaced infinite switches, opt test ok"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Cleveland, OH 44104
Manny
Job Details: 01/04/2023
"Cc LF burner not lighting, verified and no lightning, replaced burner head with pre id no lightning, sparks are weak on the electrode, took apart and electrode looks corroded underneath, unit needs electrode surface igniter.; ordrng 1 W10898387 (Surface igniter)"
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near Pepper Pike, OH 44124
Jason N
Job Details: 01/04/2023
"Cc unit timer not accurate, shuts off or takes several cycles to dry clothes on timed dryCustomer had load drying when arrived, found drum full of steam, indicating an airflow issue. Ran diagnostics, all functions passed, sensor tests passed. Venting is not accessible through this complex, unable to verify airflow. Advised customer to have venting serviced/cleaned."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ05
Near Mentor, OH 44060
Joe O
Job Details: 01/04/2023
"Cc: odor hen condenser fan is on, ice intermittently not workingFound temps in freezer at 1 degree, ff at 38 degrees. Found hollow cubes in ice maker. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard?associated with this type of waterline and advised cust to replace with a copper waterline to?prevent flooding. Cust has a saddle valve connected to the supply line (see pic), advised cust the flooding?hazard and restricted water associated with this type of valve, recommended cust have the valve replaced with an?inline valve. Water line behind unit looks to have been partially kinked where it comes through the floor. Advised customer to get supply line and valve replaced. Could not duplicate odor. Advised customer there is noting on the machine that will give off an odor. Advised something potentially spilled or Chemicals in house used may cause odor when fan circulates air. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Geneva, OH 44041
Dan H
Job Details: 01/04/2023
"Customer complaint that unit is not washing properly, confirmed, installed new sump assembly, op test good"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Cleveland, OH 44113
Gabriel P
Job Details: 01/04/2023
Found some lint on screen clean up then ran unit and there is heat
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Gabriel P
Job Details: 01/04/2023
"Replace control,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Gabriel P
Job Details: 01/04/2023
"Replace control,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44143
Manny
Job Details: 01/04/2023
"Cc unit vibrating on spin, ran diagnostics and no codes found, noticed unit was wobbling ran spin test and unit shaking due to being unleveled, leveled unit and ran spin test only normal vibration, showed customer and they are happy with the vibration they see and asked how can they level the unit if it happens again, showed them what to look for and how to adjust the feet to level the unit , opt test ok."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Sheffield Lake, OH 44054
Angel
Job Details: 01/04/2023
Cc that unit has an F2E2 error code. Confirmed has the F2E2 error code checked connection and it was good so replaced console tested unit opt test ok. Took core with me but customer opened box and threw away the box for the core they were not aware they had to save it.
We serviced a
SAMSUNG DRYER
Model DV52J8700GW/A2
Near Strongsville, OH 44136
David R
Job Details: 01/04/2023
"Cc unit will power on but pressing start it will not cycle. Rotated drum, feels loose. Took off panel. Broken belt and worn idler pulley. Will need belt and idler pulley. ; ordrng 1 6602-001655 (Belt) and 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY03
Near Chagrin Falls, OH 44023
Corina B
Job Details: 01/04/2023
"CC that the unit is not dispensing ice. Confirmed. Found the spring missing. Will need a spring. Cust can install. ; ordrng 1 WP2198607 (Spring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ashtabula, OH 44004
Dan H
Job Details: 01/04/2023
"Customer complaint that unit is not making ice properly and power keeps going out and a thumping noise in back and its not dispensing water, fresh food section temperature at 38 degrees, freezer section temperature at-2 degrees, evaporator fan is running, compressor and condenser fan are running, ice box fan is running, ice level sensors are good, no ice maker error codes, ice bin is full, ice maker harvests and fills, unit needs new control; ordrng 1 W10843055 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Cleveland, OH 44113
Gabriel P
Job Details: 01/04/2023
"Found bad shocks ordering ; ordrng 1 W10780048 (Shocks), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model AFD2535DEB5
Near Strongsville, OH 44136
David R
Job Details: 01/04/2023
"Cc still no ice. Temp prop for FZ reads -2* (took pic). Icemaker not working, replaced icemaker last visit, cycled one time, called for water but did not drop ice. Came today, checking voltage to icemaker. Getting 0 volts AC. All wires plugged in, and tried to replug wires as well. Still no voltage from control. Gave estimate for new control and icemaker harness. Customer doesnt want to go ahead with repair; ordrng 1 WPD7813010 (Harness) and 1 WPW10503278 (Control)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Lorain, OH 44053
Angel
Job Details: 01/04/2023
Cc that unit was not running the light were just on. Ran diagnostics and no error codes tested all functions in diagnostics and it was fine had maintenance add some coins to washer to start it and it started filling and washing as should cannot find any issues with unit not sure if the unit was paused when they tried causing the issue opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Gates Mills, OH 44040
Corina B
Job Details: 01/04/2023
"CC that there is frost in the freezer. Confirmed. Called t/l Butch file To order a new door. Advised cust to put towels down for the water, unplugged the unit. office to reschedule appointment ; ordrng 1 W11374244 (Freezer door) and 1 W11178521 (Badge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near Cleveland, OH 44105
Gabriel P
Job Details: 01/04/2023
Both gasket are torn and causing cold to leak out will need both door gasket ; ordrng 1 W10861499 (Gasket freezer) and 1 W11240749 (Gasket)
We serviced a
MAYTAG DRYER
Model MEDC200XW3
Near Willoughby, OH 44094
Corina B
Job Details: 01/04/2023
CC that there is a noise when running. Confirmed. Found the idler pulley seized. Replaced the dryer repair kit. Opt test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Mentor, OH 44060
Joe O
Job Details: 01/04/2023
"Cc: leveling foot brokeFound riser and leveling foot broke. Needs riser and leveling footCustomer stated unit under warranty. Advised we need popCustomer does not want to repair at this time Office to contact; ordrng 1 W11551643 (Riser) and 1 W11444912 (Leveling foot), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ07
Near Columbia Station, OH 44028
David R
Job Details: 01/04/2023
"Customer had closing docs 3/23/22. Cc under counter light not working, glass from bulb broke and the turn piece blew out of socket. Not getting correct power as well. Will need the cooktop light socket and main control. ** parts not coming up on marcone or Service Matters under model number. Parts to be researched. ; schdld next appmnt for 1/10 TUE AM"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Cleveland, OH 44113
Manny
Job Details: 01/04/2023
"Cc unit making noise, verified and unit has noise coming from the back rollers and blower wheel, ordering wheel and repair kit.; ordrng 1 4392067 (dryer repair kit) and 1 W11573366 (Blower wheel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Elyria, OH 44035
Gabriel P
Job Details: 01/04/2023
"Replace pulley and belt,opt test ok"
We serviced a
FRIGIDAIRE FREEZER UPRIGHT
Model Ffht1835vw0
Near Independence, OH 44131
Marie V
Job Details: 01/04/2023
"Cc of unit not cooling. Took temps 65* in both sections. Compressor does not sounds good amd after few seconds shuts off. Put kill a watt meter and found that compressor is drawing 7.77 watts, unit needs new compressor. Cust will all b k if she wants to continue ; ordrng 1 5303918884 (Compressor) and 1 5304522269 (Start device), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Parma, OH 44129
Marie V
Job Details: 01/04/2023
"Cc of unit leaking water on left side. Confirmed. Followed water marks, found main line dripping every few seconds. Corrected issue by tightening the line. Stopped leaks. Drain tube is clear, and tested water line, dispenser all good. Op test ok"
We serviced a
MAYTAG DRYER
Model MDE4000AYQ
Near Solon, OH 44139
Jason N
Job Details: 01/04/2023
"Installed rollers. Ran dryer op test, no abnormal noise heard. Op test good."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Olmsted Township, OH 44138
Marie V
Job Details: 01/04/2023
Cc of unit having a squeaky noise. Ok unit apart and found pulley was damaged and rollers needed to be replaced. Replaced kit from t/s. Ran unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID RANGE
Model KFEG500ESS4
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/04/2023
"Installed LF infinite switch, tested burner operation. Test good, cycling properly. Found RR infinite switch connector slightly pulled way from switch, corrected. Had customer test all burners for proper operation. All burners are operating properly. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Ashtabula, OH 44004
Dan H
Job Details: 01/04/2023
"Installed new drum, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Avon Lake, OH 44012
Angel
Job Details: 01/04/2023
Cc that the last drawer in the ff section was freezing the lettuce but the rest of the refrigerator was fine. Took temps and freezer was 3* and ff section was 38* but found that the bottom drawer on the side wall it had a temp setting and it was set to coldest so i set it to warmer for her she was not aware she had that setting there. Explained to to monitor for now and to make sure she keeps that vent opened very minimal specially if theres lettuce in the drawer opt test ok.
We serviced a
GE DISHWASHER
Model CDT836P2M5S1
Near Avon, OH 44011
Gabriel P
Job Details: 01/04/2023
"Clean lines and clean inside drain pump and still not draining will need drain pump ; ordrng 1 WD19X24829 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DRYER
Model GTD42EASJ1WW
Near Madison, OH 44057
Dan H
Job Details: 01/04/2023
"Installed new hi limit thermostat, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2456GEB
Near Solon, OH 44139
Joe O
Job Details: 01/04/2023
Installed evap fan motor. Advised customer to allow 24 hrs for temps to adjust. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Berea, OH 44017
Angel
Job Details: 01/04/2023
"Cc that unit was making a knocking sound but hasnt been making anymore. I ran diagnostics and ran the icebox fan, the damper, evaporator fan, condenser fan and compressor and i could not duplicate any sound that the customer could recognize being the issue the temperatures were good as well explained to customer that if I cant duplicate the issue its hard for me to say what it was but as of now its working perfectly recommended her to try to take a video if it ever does it again to try to pin point the issue opt test ok."
We serviced a
SAMSUNG DRYER
Model Dve50r5400v/a3
Near Westlake, OH 44145
Angel
Job Details: 01/04/2023
"Cc that unit is not heating. Ran unit and had no heat at all so I took apart unit and found that the heating element was open will need heating element replaced the single heating element by itself is out of stock gave customer estimate for the assembly. They stated they rather buy a new unit anyways for the price.; ordrng 1 DC97-14486A (Heating element assem.), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model TBX18JABRRAA
Near Maple Heights, OH 44137
Joe O
Job Details: 01/04/2023
"Cc: not coolingFound temps in ff section at 60 degrees, freeze4 at 20 degrees. Evap fan not running upon arrival. Manually spinning fan, fan started. Needs evap fan motorNeeds approval before ordering any parts. Office to send estimate; ordrng 1 WR60X30349 (evaporator fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cleveland, OH 44128
Joe O
Job Details: 01/04/2023
Cc: vibrationFound no stored error codes. Ran auto test. Ran drain and spin. Op test ok
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Madison, OH 44057
Dan H
Job Details: 01/04/2023
"Customer complaint that unit is not draining, ran diagnostics found f9e1(long drain) and f3e3(inlet water temperature fault) error codes, found pressure hose clogged, unit needs new harness/pressure hose, part is out of stock so not scheduling return appointment ; ordrng 1 W11568984 (Harness)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Westlake, OH 44145
Gabriel P
Job Details: 01/04/2023
Found ui not working and deli board not working and all the lights not working inside do to power outage ordering parts needed some parts were out of stock we will reach out customer when parts are found for scheduling ; ordrng 1 W11504920 (Ui Control) and 1 W10830288 (Led board) and 1 W10843055 (Main control) and 1 WPW10736627 (Deli ui) and 1 W11170612 (Harness)
We serviced a
KENMORE WASHER
Model 11026914690
Near Euclid, OH 44117
Jason N
Job Details: 01/04/2023
"Cc unit leaking underneathTilted unit back, seen dripping from inner drain hose. Started spin and drain briefly, water spraying out from hose, inner drain hose is split and needs replaced. ; ordrng 1 WPW10358149 (Inner drain hose)"
We serviced a
GE DISHWASHER
Model GDF640HGM0WW
Near Willoughby Hills, OH 44094
Jason N
Job Details: 01/04/2023
"Cc unit not washing dishes, motor not working Ran wash test, unit filled and wash motor turned on. Heard clunking noise from inside unit. Found lower spray arm separated and contacting heater element. Wash motor stopped running several minutes into the cycle. Canceled cycle and restarted, wash motor not turning on. Checked power at motor connector, good at 120.5v. Unit will need wash motor/pump as well. ; ordrng 1 WD22X27724 (Lower spray arm) and 1 WD26X23258 (Pump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Euclid, OH 44123
Jason N
Job Details: 01/04/2023
"Cc unit vibrating and noisy Ran diagnostics, no codes stored. Unit is level. Ran auto test cycle. No issues found. Ran normal load w/5 towels. Switched over to drain and spin. Found vibration noise caused by dryer gas line resting against back panel of unit. Moved gas line away from back on unit. Normal vibration and noise level. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Mentor, OH 44060
Dan H
Job Details: 01/04/2023
"Customer complaint that unit is not heating, confirmed , found element open, element is receiving 240vac, unit needs new element and dryer cleaning ; ordrng 1 WP3387747 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Brook Park, OH 44142
Manny
Job Details: 01/04/2023
Replaced slides opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Cleveland Heights, OH 44121
Jason N
Job Details: 01/04/2023
Installed main control. Ran auto test and calibration. All functions passed. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near South Euclid, OH 44121
Joe O
Job Details: 01/04/2023
Installed evap fan motor assembly. Steamed out evaporator. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lorain, OH 44053
Gabriel P
Job Details: 01/03/2023
"Replace pulley and belt,opt test ok"
We serviced a
FRIGIDAIRE RANGE
Model LFEF3054TFG
Near North Olmsted, OH 44070
Marie V
Job Details: 01/03/2023
Replaced control and sensor. Preheated oven to 350* and took temps after it was done. 357*. Op test ok
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Fairview Park, OH 44126
Marie V
Job Details: 01/03/2023
Replaced drin pump. Ran unit. It drains and spins good. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXPA9
Near Ravenna, OH 44266
Brian M
Job Details: 01/03/2023
"Cc unit not washing Ran diagnostics test no errors Ran through no issues other than wash motor louder than normal and drain pump a little loud as well Advised on possibly replacement of both ; ordrng 1 WPW10780877 (pump&motor) and 1 WPW10348269 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Strongsville, OH 44149
Angel
Job Details: 01/03/2023
"Cc that unit was not filling and that he could hear the motor but it wouldnt do anything. Uni was unplugged when I arrived so I plugged it in and started a cycle and it started off good so I ran diagnostics and found error code F7E9 locked rotor F5E3 and F5E2 both for latch failure. So I took apart stator and rotor and everything looked good but I replaced the clutch and latch since i found the error codes tested unit and it was making a scratching sound when agitating looked inside and found quarter stuck between the tub and agitator removed it and tested it again but it was still scratching tried removing agitator but the screw was to tight and didnt want to break it will need to order agitator and screw but will order gear case with slider just incase the sound is coming from gear case after i check agitator. Office to reschedule ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 W10752187 (Screw), used 1 W10754448XXX (XXNO ORDERXXCABRIO CLUTCH), and 1 W10861642 (Latch) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Painesville, OH 44077
Jason N
Job Details: 01/03/2023
"Cc unit not draining, water on the bottom Ran cancel drain, drain pump is running but not pushing water. Checked drain line at disposer connection. Found hard clog due to food debris in drain line. Snaked out drain line and flushed. Ran cancel drain on unit. Unit drained out completely. Ran wash test and hit cancel drain to flush unit and drain line. Op test good."
We serviced a
KITCHENAID RANGE
Model KODE300ESS05
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/03/2023
"Cc unit interior lights do not shut off, lower oven not heating.Confirmed interior lights are staying on. Ran diagnostics, found lower door switch status reading 0 for open even while closed, does not change. Unit needs lower door latch assembly. Ran bake test on both upper and lower ovens to 350 degrees, upper oven heating properly. Lower oven broil element is not being powered on due to the door reading open status, thus the oven is not preheating properly. ; ordrng 1 W10883049 (Door latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Willoughby, OH 44094
Joe O
Job Details: 01/03/2023
Installed freezer led. Still not illuminating. Replaced ff led. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details: 01/03/2023
Installed control and harness. Defrosted. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Broadview Heights, OH 44147
Corina B
Job Details: 01/03/2023
CC that the unit is leaking. Confirmed. Found the Supply line leaking. Took picture. Will need a new supply line replaced by an installer. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Highland Heights, OH 44143
Joe O
Job Details: 01/03/2023
Installed fill tube. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FV2
Near LaGrange, OH 44050
Gabriel P
Job Details: 01/03/2023
"Replace burner,unit start working as design no need to replace new control opt test ok"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Lakewood, OH 44107
Angel
Job Details: 01/03/2023
Cc that unit was not drying. Checked vent and it was good its a short run so i was able to verify also had power but noticed that the neutral wire was loose and when i moved it the screw was hanging was split in half causing it not to make good connection. I replaced the nut and screw with an extra one I had but was not able to test unit because there was nobody here to get unit running its a coin operated dryer also couldnt get a signature also left the key back in the drop box opt test ok.
We serviced a
GE REFRIGERATOR
Model Gts22KGNBRWW
Near Atwater, OH 44201
Brian M
Job Details: 01/03/2023
Cc unit not cooling properly Found fan getting power but not running Needs fan Customer stated that she wants to install part ; ordrng 1 WR60X31522 (Fan) and 1 SHIPPING (shipping and handling)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS03
Near Highland Heights, OH 44143
Joe O
Job Details: 01/03/2023
Installed slides. Tested. Op test ok
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near Atwater, OH 44201
Brian M
Job Details: 01/03/2023
Cc of noise found idler pulley damaged Replaced using truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44102
Angel
Job Details: 01/03/2023
Cc that she will find her clothes wet at the end of the cycle sometimes. Ran diagnostics and found error code F0E5 off balance load explained to customer she doesnt want to overload washer and to make sure the load is evenly spread around tub. The washer was a little unleveled as well so I leveled it out for them cleared error code ran a test cycle opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Cleveland, OH 44102
Marie V
Job Details: 01/03/2023
"Unit is less than a year old by serial also have POP that rent a center sent. , Cc that the knob is broken. Confirmed unit will need new gas valve, found is broken. ; ordrng 1 W10814916 (Valve burner)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Mayfield Heights, OH 44124
Joe O
Job Details: 01/03/2023
"Cc: not spinning out clothes, walkingCustomer stated unit sun clothes out 1 time. Found error codes f0e5(off balance) f7e4(basket re engagement failure) f0e3(over load) f7e9(locked rotor). Found basket and wash plate spin freely. Ran auto test. Found unit willing washing, draining and spinning. Ran manual fast spin. basket very well balanced. No walking unloaded. Checked suspension rods, suspension checks good. Ran drain and spin. Unit shifting and spinning. Could not duplicate issue. Advised customer on loading. Op test okCustomer showed pop"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lakewood, OH 44107
Angel
Job Details: 01/03/2023
Cc that unit is not drying the clothes. Ran unit without the vent and unit is heating properly went outside and found that the vent at the outside was smashed causing the flap to keep closed and not letting the air flow. Fixed it and the flap opened up and started flowing properly opt test ok.