We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHEXNS16
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/17/2021
Cc that dispenser burnt. Tried verifying unit called BJ to try to figure out how to remove cover from ui because we did not want to damage the unit but did not continue with trying to remove because BJ found out that the part was no longer made. Explained to customer and asked that if we were able to find it later on for him to please call him to repair issue. Opt test ok. AT
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Cleveland, OH 44113
Dan H
Job Details: 03/17/2021
"Installed new belt from two surplus, op test good , gearcase was not needed; used 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cleveland, OH 44106
Joe O
Job Details: 03/17/2021
Unit not powering on. Found unit is not receiving any power. Found breaker tripped. Reset breaker. Found no stored error codes. Ran quick test cycle. Unit functioning as designed. Op test ok
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near Berea, OH 44017
David R
Job Details: 03/17/2021
"Replaced both parts. Tested oven at 350 bake. Tested good, cycling. Op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Garfield Heights, OH 44105
Jason N
Job Details: 03/17/2021
"Cc unit not working.Customer has a sink connection spraying out water, advised customer about it. Closed shut off on ceiling to stop water leak. Advised customer to contact plumber. Unit will not power on, checked power into unit, good at 123v. Unplugged and plugged back in, able to enter diagnostics, found code f1e1 for main control fault. Ran auto test, unit will not agitate, and spin is very loud. Unit needs gearcase, possible main control. Quoted customer gearcase at least. Customer not repairing, estimate only.; ordrng 1 W11454741 (Gearcase)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Westlake, OH 44145
Marie V
Job Details: 03/17/2021
"Cc that the unit is not draining. Unit still full with water, press cancel you can fell pump vibrating fells like something is stuck in it. Found drain pump broken, replaced from T/S. Tested unit ,op test ok; used 1 W10876537 (Drain pump) from stock"
We serviced a
MAYTAG DRYER
Model MED6230RHW
Near Seven Hills, OH 44131
Jason N
Job Details: 03/17/2021
"Cc unit not heating. Ran dryer op test, confirmed unit is not heating. Checked power in to unit. 0v from L1 to L2, 122v from L1/L2 to N. Found fuse open in dryer disconnect box. Customer had new fuse, replaced. Dryer now heating, op test good."
We serviced a
WHIRLPOOL DRYER
Model LEQ9558KQ0
Near Chardon, OH 44024
Jeff M
Job Details: 03/17/2021
Unit was not heating I found that the vet was restricted in the heating element was open estimate only; ordrng 1 279838 (Heater) and 1 Ship
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Rocky River, OH 44116
Marie V
Job Details: 03/17/2021
Replaced power cord. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brooklyn, OH 44144
Marie V
Job Details: 03/17/2021
"Cc that the unit stick in cycles. When plugged unit it it was in a spin. Canceled cycle and ran diag, found error code F0E2 over suds detected, F7E6 Motor fault, F7E7 motor unable to reach target rpm . Tested Shifter, pass. If cust used a lot of detergent or a non HE detergent it will cause issues to the unit. Found cover broken will need cover and screws. Everything else tested good; ordrng 1 WPW10427633 (Cover) and 2 WP22001995 (Screw)s"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44111
Dan H
Job Details: 03/17/2021
"Customer complaint that oven display is blank, confirmed, found power wire backed out of connection, reinserted into plug, op test good"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Olmsted Falls, OH 44138
David R
Job Details: 03/17/2021
"Cc unit is not getting water. Checked and valves turned on. Checked diagnostics, no error codes. Ran test diagnostics, good. Water is coming in and correct cold/hot. Ran a factory calibration. Ran a regular cycle, water coming in, showed customer. Ran a couple other cycles to test out. All cycles are calling for water, testing good. Let customer know, couldnt find anything wrong. Unit is spinning and agitating. Good. Op test ok."
We serviced a
KITCHENAID RANGE
Model KGRS205TSS4
Near Solon, OH 44139
Jason N
Job Details: 03/17/2021
"Cc unit oven not working, customer already changed ignitorRan bake test, checked power from control bake relay, good at 122v when bake is on. Checked power at ignitor to valve. Good power down to valve, 0v out from ignitor valve. Ignitor valve is open. Unit needs ignitor/regulator assembly. Part is not showing in stock, advised customer they can call office to check on part availability and reschedule if necessary. Estimate at this time. ; ordrng 1 12002604 (Valve/regulator)"
We serviced a
WHIRLPOOL RANGE
Model WFE320MEW2
Near Chagrin Falls, OH 44022
Brian M
Job Details: 03/17/2021
Installed control temp sensor and thermal fuse Ran test bake to 350 reached temps in 15 min OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model LSQ8000LQ3
Near Westlake, OH 44145
Corina B
Job Details: 03/17/2021
"CC that the clothes are wet at then end of the cycle. found the transmission leaking oil. Will need a new transmission, break assembly and clutch. ; ordrng 1 W10820043 (Brake drive) and 1 285785 (Clutch) and 1 3360629 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Westlake, OH 44145
Corina B
Job Details: 03/17/2021
"CC not washing properly. Ran error codes 6-4 float switch open 8-2 drain motor electrical problem. Found display lights dimming. Ran cycle. 0 volts at the control from the pump and motor. The lower rack wheels are broken, the upper adjusters are cracked.Will need new pump and motor ui, wheels and adjuster and control. ; ordrng 1 W10805015 (Pump and motor) and 1 W10854216 (Control) and 1 W10803367 (Ui) and 2 WPW10250160 (Clip)s and 2 WPW10546503 (Adjuster)s and 2 WPW10195839 (Adjuster)s and 2 WPW10195840 (Positioner)s and 1 WPW10588165 (Housing right) and 1 WPW10588164 (Housing left) and 4 WPW10195417 (Wheels)s"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Parma, OH 44129
Corina B
Job Details: 03/17/2021
"CC that the pillowcase is under the agitator. Removed the agitator, splines look good. Ran a calibration. Optest ok"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NS0A
Near Brook Park, OH 44142
Marie V
Job Details: 03/17/2021
"Cc that the unit is not working at all. Check for power 116 going to control and from control to door switch has 116V. Unit still not responding will need control an UI. Cust will not fix; ordrng 1 5304512731 (Control) and 1 154852501 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cleveland, OH 44144
Marie V
Job Details: 03/17/2021
"Called whirlpool tech line spoke with Adrian he said to put water hammer valve on washer ,file number #7730250809. Cc that the unit does a big loud bang noise on the pipes. Cust put the water hammer on pipes still making the noise, valve has been replaced. Expla cust that this is not the washer thats causing it, it happens when in use but unit does not have control of the water pipes unit is working as designed"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Cleveland, OH 44135
Corina B
Job Details: 03/17/2021
Replaced the igniter. Optest ok.
We serviced a
MAYTAG WASHER
Model WTW4900BW0
Near Brook Park, OH 44142
Corina B
Job Details: 03/17/2021
"CC loud noise during spin. Started drain and spin found bearings worn. Checked underneath and found oil leaking. Will need gearcase. ; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Chagrin Falls, OH 44023
Jason N
Job Details: 03/17/2021
Installed microwave light control circuit parts. Light op test good.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Geneva, OH 44041
Jeff M
Job Details: 03/17/2021
Unit has a lock error code in an overflow code needs a new lock and pressure switch; ordrng 1 WPW10443885 (Lock) and 1 WPW10448876 (Sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Solon, OH 44139
Jason N
Job Details: 03/17/2021
"Cc unit upper rack rails needs replaced, left side is stuckConfirmed left rail bearings have failed, rails is stuck out. Replaced both rails using customer supplied pre Id parts. Unit operation test good. Upper rack function normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GAFZ21XXMK00
Near Avon, OH 44011
David R
Job Details: 03/17/2021
"Cc unit not cooling. Unit in garage, gladiator. Checked evap, no frost. Checked compressor, running. Tested pressure. Low side , 25psi when off and 25psi when on, no change, High side 0psi. Called techline, gave findings. Bad compressor. Sealed system. Replace compressor. Gave estimate to customer, customer paid SVC, do not order parts.***3 job count ; ordrng 1 W10309994 (Compressor) and 2 WPW10143759 (Drier uv)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KEBC107KSS0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 03/17/2021
"Cc unit fan on back is not working.Customer stated unit rear fan is not working, not cooling the oven. Ran operational tests. All fans are working properly. Customer mistakenly thought convection ran was the cooling fan. Advised him convection fan will not start unless in a convection mode. Unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model VED6505GW0
Near Jefferson, OH 44047
Jeff M
Job Details: 03/17/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL WALL OVEN
Model n/a
Near Avon, OH 44011
David R
Job Details: 03/17/2021
"No MSN number on unit. Cc after self clean unit shut off, bottom door locked. Unlocked door. Found open thermal fuse by main control, replaced from t/s. Tested. Both oven bake 350. Good. Op test ok; used 1 WPW10545255 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Lakewood, OH 44107
Dan H
Job Details: 03/17/2021
"Customer complaint that unit is not heating, confirmed, found igniter broken, igniter is receiving 120vac , installed new igniter, op test good ; used 1 279311 (IGNITOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Cleveland Heights, OH 44118
Joe O
Job Details: 03/17/2021
"Cc: error code, not operatingFound error codes f6e1(communication error between ccu and mcu) f5e2(door lock error). Found door lock coils out of range at 164 ohms should be between 50-75 ohms. Per tech sheet, faulty door lock may interfere with mcu power. Needs door lockCustomer does not want to repair at this time ; ordrng 1 WP8183270 (latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Conneaut, OH 44030
Jeff M
Job Details: 03/17/2021
Do unit needs to be leveled from the rear and the front. I recommended for him to make a shim and put it on the right side that is the only way to get the door to level correctly so it closes properly
We serviced a
ROPER WASHER
Model RTW4516FW1
Near East Cleveland, OH 44112
Joe O
Job Details: 03/17/2021
Cc: not fillingFound error codes f5e3(lid unlock fault) f7e1(basket speed fault) f5e2(lid lock fault). Found unit not reading basket speed. Entered manual diagnostics found lid lock is functioning. Needs actuator. Installed actuator. Ran auto test and calibration. Op test ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Lyndhurst, OH 44124
Brian M
Job Details: 03/17/2021
Installed gearcase slider and clutch Ran auto test and calibration OP Test Ok
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Wickliffe, OH 44092
Joe O
Job Details: 03/17/2021
"Cc: leakingFound unit leaking from diverter assembly. Needs diverter assembly ; ordrng 1 WD19X25278 (Diverter assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/17/2021
Installed the new part op tested good.
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/17/2021
"Cc that the unit will not start. Ran diag found F4E4 line L2 error F2E1 UI stuck button. Check power from L1 to N 125V from L2 to N 126Vand from L1to L2 251V. When try to start a cycle relay on control clicks. All connect are good. Unit will need main control, cust will ask wife to see if they want to continue with repair ; ordrng 1 W10831163 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Olmsted Township, OH 44138
Marie V
Job Details: 03/17/2021
Cc that the unit is leaking from Filter. When arrive and oven the filter cover lots of water came out. Unit will need new filter head.; ordrng 1 W11194438 (Filter housing)
We serviced a
KITCHENAID RANGE
Model KDRP467KSS0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/17/2021
"Found left front burner valve broken also when searching for parts they no longer available,opt test ok it cannot be fix"
We serviced a
KITCHENAID WALL OVEN
Model KEBC278KSS0
Near Shaker Heights, OH 44122
Jason N
Job Details: 03/17/2021
"Cc unit got very hot and door locked, now wont power on.Confirmed no power to unit, unlocked oven door. Checked control board fuse. Found thermal fuse opened. Burnt spot on control board. Unit needs control board. Control ( 4453379) is nla for this unit."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Lakewood, OH 44107
Dan H
Job Details: 03/17/2021
"Customer complaint that unit is making loud noises and not cleaning dishes, confirmed, bearings inside wash motor are worn, unit needs new sump assembly, customer does not want repair at this time; used 1 WPW10591570 (Sump), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSU
Near Cleveland, OH 44102
Dan H
Job Details: 03/17/2021
"Customer complaint that unit is not making ice , cycled ice maker, ice maker cycled and filled, unit needs new ice maker ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR WALL OVEN
Model JGRP430WP01
Near Cleveland, OH 44102
Dan H
Job Details: 03/17/2021
"Installed new user interface, , op test no good , new part will not power up, reordering ; ordrng 1 WPW10464535 (Cntrl)"
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Willoughby, OH 44094
Dan H
Job Details: 03/17/2021
"Customer complaint that unit is leaking, Confirmed, unit is leaking form seals on sump , wash motor and diverted valve, unit needs sump , wash motor , and diverted valve; ordrng 1 WD26X23258 (Wash motor) and 1 WD19X25278 (Divertr) and 1 WD08X22758 (Gasket) and 1 WD18X22782 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/17/2021
The ice bin got clogged I remove the clog unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Lorain, OH 44053
Gabriel P
Job Details: 03/17/2021
"Found strike broken but found no issue with latch ran diagnostics no error codes ran factory test pass,opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF4
Near Cleveland, OH 44143
Jason N
Job Details: 03/17/2021
"Cc unit lower ice maker not workingRan manual ice maker cycle, ice maker indexed properly, but did not fill with water. Checked water pressure from valve, good water pressure. Found fill tube frozen in freezer. Steamed fill tube, reran ice maker test. Ice maker filled. Op test good."
We serviced a
AMANA DRYER
Model NED4655EW1
Near South Euclid, OH 44121
Jason N
Job Details: 03/16/2021
"Cc unit not drying clothes and not shutting off. Customer stated it takes several cycles to dry clothes completely, also they unit will not shut if when it goes into cool down, timer will stop advancing. Customer also states clothes come out smelling like mildew. Checked heat and airflow. Good heat and good airflow at vent outlet. Ran temperature cycle test at exhaust, cycling from 185 degrees when on, 145 degrees when off. Timer did shut off twice when running test cycles. Replaced timer anyway using misc. truck stock. Ran dryer op test again. Timer op test good. Noticed odor from inside unit. Pulled unit apart, nothing inside unit to cause smell. Inside of customer washer smells of mildew, customer may have a draining issue with washer that is causing the slow drying and small he is experiencing. Unit op test good. ; used 1 W10857612 (Timer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Highland Heights, OH 44143
Dan H
Job Details: 03/16/2021
"Customer complaint that led light is out, confirmed, unit needs new led module, part is out of stock so not scheduling return appointment ; ordrng 1 W11462342 (Led), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER/B-IN
Model MDB7959SKZ0
Near Lorain, OH 44052
Gabriel P
Job Details: 03/16/2021
"Replace pump and ran test,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Avon, OH 44011
Gabriel P
Job Details: 03/16/2021
Cc noisy operation. Ran diagnostics found no error codes did a calibration and auto test unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lorain, OH 44053
Gabriel P
Job Details: 03/16/2021
"cc that unit shut off frequently all the time and no power show everything turn black and light intermittently shut off as well found service pointer and call whirlpool to document, gave estimate,customer will not repair.opt test ok ; ordrng 1 W10843055 (Control) and 1 W10830288 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP0
Near Bay Village, OH 44140
Gabriel P
Job Details: 03/16/2021
Cc error code E1 displayed on unit. Verified issue and found water valve closed opened valve and unit started working as designed. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wellington, OH 44090
David R
Job Details: 03/16/2021
"Cc leaking in unit. Valves leaking water. Had valves W11038689 on truck. Replaced. No error codes. Ran diagnostics, good, all components working. Ran drain/spin. Good. Ran a quick wash, working properly. Customer had questions about some clothes not spinning out probably. Spin is working. Just advised to use the correct cycle and not overload. Can also use drain and spin cycle if need to for heavy loads. Also took picture of drain hose height, refer to instruction manual for drain hose installation requirements. Unit test good. Op test ok."
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Elyria, OH 44035
Marie V
Job Details: 03/16/2021
"Cc that the unit is not drying. Confirmed.check igniter is not glowing, took front panel of and check for voltage coming in to igniter, 120V . Took igniter off it was shorted replaced from T/S. Tested unit . Op test ok; used 1 279311 (Igniter) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Olmsted Falls, OH 44138
David R
Job Details: 03/16/2021
"Cc unit never made cubed ice, not dispensing. Found solenoid is stuck and wont move up or down. Motor is getting stuck and ice bin flap not opening, will not manually open. Ordering parts needed.; ordrng 1 W11185686 (Ice bin) and 1 WPW10309866 (Solenoid) and 1 W10346971 (Bracket solenoid) and 1 WPW10317991 (Motor) and 1 WP63052-2 (Impeller) and 1 W11378860 (Spacer)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Olmsted Falls, OH 44138
Marie V
Job Details: 03/16/2021
"Cc that the unit is takes 2 cycles to dry the clothes. Check for power, is correct. Check temp on unit whe cycles. 155* and 115*. Found vent clogged outside. Explain cust that the unit will not cycle properly if the vent is clogged because heat cant get out and does not cycles as often as it should. Op test ok"
We serviced a
FRIGIDAIRE BEVERAGE CENTER
Model FFBC46L2QS1
Near North Ridgeville, OH 44039
David R
Job Details: 03/16/2021
"Cc unit is built up with ice. Called techline. Manually have to defrost unit, no built in heaters or anything. 84343550 reference number. Once defrosted unit should go back to working normal."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Strongsville, OH 44136
David R
Job Details: 03/16/2021
"Replaced part. Tested. Good. Ran diagnostics, good. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Strongsville, OH 44136
David R
Job Details: 03/16/2021
Replaced parts. Tested. Good. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Parma, OH 44129
David R
Job Details: 03/16/2021
"Cc unit not spinning clothes out. Found F7E7 error. Ran diagnostics cycle, good. All components working correctly. Ran a factory calibration, good. All components working. Ran a drain and spin with a load of 4 towels. Unit is spinning properly. Advised of using right cycle with load. Make sure not to overload unit, can pause and resort load. Can use drain spin option as well. Unit test good. Op test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML55011HS6
Near Rocky River, OH 44116
David R
Job Details: 03/16/2021
Took pics of parts damaged. All replaceable parts. ; ordrng 1 W11095814 (Guide) and 1 W11095830 (Guide left) and 1 W11493413 (Cab) and 1 W11220420 (Panel control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fairview Park, OH 44126
David R
Job Details: 03/16/2021
"Cc unit was beeping, lights flashing. Unit was unplugged 4-5 days. Plugged in, waited, did not beep or lights flash. Ran a diagnostics test. No stored error codes. Ran through, tested good. Ran a normal rinse cycle, good. Ran another diagnostics, good. Took off drain pump. Tested. Good. As f today everything is testing good. Customer to monitor, if happens again would order drain pump and float switch"
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Westlake, OH 44145
David R
Job Details: 03/16/2021
"Cc unit time is counting down rapidly on sensor dry cycles. When pressing UI numbers are showing up different then what they should be on Timed dry for testing. Tested with towels load, load is hitting sensorineural but unit time is still counting down fast. No error codes. Checked last work, all components plugged in and wires plugged in. Tested sensors from tech sheet, not in specs of where they should be. Ordering control as well. Contact techline next time if needed.; ordrng 1 WP8577274 (Thermistor) and 1 W10906551 (Grille assembly) and 1 W11387578 (Control) and 1 280148 (Thermostat) and 1 W11384513 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/16/2021
"Customer complaint of leak Found drain boot to have a whole Unit is installed up on a platform and itsbackwards Needs 2 tech to remove and turn unit around ; ordrng 1 WPW10467168 (hose), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WOS31ES0JS01
Near Streetsboro, OH 44241
Brian M
Job Details: 03/16/2021
Front glass broken Needs door glass ; ordrng 1 W11455430 (Glass door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Jeff M
Job Details: 03/16/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Painesville, OH 44077
Jeff M
Job Details: 03/16/2021
The hot water valve was off. I turned it back on tested the machine the cold water valve is not opening all the way needs a new set of water valves; ordrng 1 W11210459 (Valve) and 1 Ship
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TP0
Near Painesville, OH 44077
Joe O
Job Details: 03/16/2021
"Cc: leaking into ice bin and freezing cubes togetherFound ice maker jumping teeth while cycling. Ice maker did not even finish full cycle. Advised customer to shut water off to unit. Needs ice makerCustomer does not want to repair at this time ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF4
Near Cleveland, OH 44143
Jason N
Job Details: 03/16/2021
Installed inlet quad valve. Tested water dispense. Op test good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Painesville, OH 44077
Jeff M
Job Details: 03/16/2021
I told Whirlpool Tech wine I explain to him the issue they recommended to replace the deli display board and a harness. Units under an extended warranty the customer showed me the confirmation from Whirlpool. I told him he needs to call Whirlpool back and make sure that they provide us with information for it to be under extended warranty.; ordrng 1 WPW10769076 (Deli control) and 1 W11170612 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cleveland Heights, OH 44112
Dan H
Job Details: 03/16/2021
"Customer complaint that unit does not wash because it doesnt have and agitator, ran diagnostics no error codes found, ran manual test cycle, all components working, unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Olmsted, OH 44070
Marie V
Job Details: 03/16/2021
"Replaced capacitor, ran into test and calibration. Op test ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HPY
Near Cleveland Heights, OH 44106
Dan H
Job Details: 03/16/2021
"Customer complaint that unit is not making ice or dispensing water and no buttons on user interface are working , found bypass cap not installed completely, installed bypass capacitor, water dispenses, ice maker ejected ice and filled, unit needs new keypad and control, keypad is out of stock so not scheduling return appointment ; ordrng 1 WPW10207861 (Cntrl) and 1 WP67005445 (Keypad), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near South Euclid, OH 44121
Dan H
Job Details: 03/16/2021
"Installed new belt, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Lakewood, OH 44107
Marie V
Job Details: 03/16/2021
Cc that the unit is not cooling. Took temps found 61* on freezer and 66* on fresh food section. Check Low side was 20 vac high side 100psi. Put nitrogen in unit couldnt find a leak spray water with soap no external leaks.Called whirlpool tech line spoke with Andy file number 7730237172 . He said everything leads to a internal leak. Unit is not reparable ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Berea, OH 44017
Marie V
Job Details: 03/16/2021
"Cc that the unit will not pass wash. When arrive cust started a load before so I can see it failing. Unit pass wash cycle. Ran diag found error code F8E1 no fill , long fill. Hot and cold valve are correct, drain hose is good. Tested lick lock failed at ohms resistance. Replaced lid lock from T/S. Ran auto test and calibration. Op test ok; used 1 W11307244 (Lid lock), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44135
Marie V
Job Details: 03/16/2021
"Cc that the unit is not dissolving affresh tablets when run clean washer with affresh. Ran diag found error code F8E1 no fill long fill. Ran auto test pass. Check cold water valve has good pressure check hot side did not had good pressure, took hose off and check pressure not good, he had new hose put it in still not good. Advice cust the he need a plumber to verify that issue. Told that unit need good pressure and not having that on hot side it will not dissolve properly the affresh tablets. Calibrated unit and level it. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near South Euclid, OH 44121
Jason N
Job Details: 03/16/2021
"Cc unit cooktop burners sparking on their own.Customer stated they were using unit cooktop when the sparking issue started. Plugged unit in, not sparking from any burner head. Tested all burners, each burner is sparking and igniting properly. Unit is working normally at this time. Called wp techline, Joel, as the unit is functioning normally at this time, not considered a true safety issue, most likely a spillover or moisture caused a temporary short in ignition switch. Advise customer about spillovers and avoiding spraying cleaners near knobs. Document only at this time"
We serviced a
KENMORE DRYER
Model 110.646524
Near Rocky River, OH 44116
Marie V
Job Details: 03/16/2021
"Cc that the unit does not turns on. Confirmed. Unit is getting 240V . Found thermal fuse open by pass to confirm and found door switch broken stuck close., so when open door unit keep running. Replaced from T/S. Ran unit unit is a bit loud told cust that it will need a dryer kit, do not want to replace those parts.Op test ok ; used 1 WP3392519 (Thermal fuse), and 1 WP3406107 (Switch door) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE900HSS00
Near Solon, OH 44139
Brian M
Job Details: 03/16/2021
Cc unit to cold and she calibrated it to +30Put pan in oven let heat up and cycle 3 times Found unit to be 30 over in temp advised and set calibration back to 0 OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Solon, OH 44139
Brian M
Job Details: 03/16/2021
Installed control and UI Cc of burning smell Found food stuck to burner cleaned off Ran test cycle OP Test Ok
We serviced a
JENN-AIR COOKTOP ELE
Model JED8230ADB
Near Brecksville, OH 44141
Dan H
Job Details: 03/16/2021
"Customer complaint that none of the burners are working, confirmed, found elements only receiving 120vac, found L2 wire burned and not connected to unit , repaired L2 wire, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near University Heights, OH 44118
Jason N
Job Details: 03/16/2021
Cc unit oven light not working.Customer sent pop to service@fredsappliance.comChecked power to bulb socket from control board. Reading 0v when oven light button pressed. Bad relay on control board. Unit needs control board.; ordrng 1 W11126814 (Oven control)
We serviced a
KITCHENAID WALL OVEN COMBO
Model KEMS308SSS04
Near Kirtland, OH 44094
Joe O
Job Details: 03/16/2021
"Cc: oven not heating, microwave turn table will not spin with weight on itFound turn table gears stripped. Found thermal fuse open, and blower fan not functioning. Needs turn table motor, blower, and thermal fuseCustomer does not want to repair at this time ; ordrng 1 WP8303972 (blower) and 1 WP8304452 (fuse-thrml) and 1 W10911403 (motor-turn), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Cleveland, OH 44102
Corina B
Job Details: 03/16/2021
"CC that the ice maker is not working and the logo fell off. Cycled the ice maker. Checked voltage to ice maker. 0 volts. Will need new ice maker. Used ice maker from t/s. Cycled ice maker not cycling properly. Will need an ice maker and a valve; ordrng 1 WPW10393265 (Nameplate) and 1 W10884390 (Ice maker) and 1 WPW10498976 (Valve), used 1 W10884390 (ICE MAKER ASSY) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBT8
Near Willoughby, OH 44094
Joe O
Job Details: 03/16/2021
Installed dispenser. Ran test cycle. Found excessive suds in unit. Advised customer of potential leaking from over suds. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Wickliffe, OH 44092
Joe O
Job Details: 03/16/2021
"Cc: door open error, lights not shutting offRan entitlement for pop. Found door not sitting properly. Adjusted door switch. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Wickliffe, OH 44092
Joe O
Job Details: 03/16/2021
Cc: vibration noiseCould not find any abnormal noises. Customer wanted to ensure everything was ok. Unit functioning as designed. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parma, OH 44129
Gabriel P
Job Details: 03/16/2021
"Replace gear-case,ran calibration and auto test pass opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 03/16/2021
Cc of washer displaying the error code F5E3. Called whirlpool and spoke with Rob and notified that the main control and lid lock had been replaced and error code keeps coming up. Rob asked us to test the unit with a drain and spin to see if we could duplicate issue. Could not duplicate so Rob asked us to replaced lid and hinges on the unit. Will need to order parts; ordrng 1 W11130236 (Lid) and 1 W10861714 (Hinge) and 1 W11023747 (Hinge)
We serviced a
WHIRLPOOL WALL OVEN
Model KODE900HSS00
Near LaGrange, OH 44050
Gabriel P
Job Details: 03/16/2021
Replaced control board and lower blower motor. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Cleveland, OH 44102
Corina B
Job Details: 03/16/2021
The panel does not have holes drilled out for the panel. Will need a new panel. ; ordrng 1 W10884503 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Eastlake, OH 44095
Joe O
Job Details: 03/16/2021
"Cc: thumping noiseCustomer states out of nowhere the unit started making this thumping sound, stated it sounds like the unit is trying to make ice or a motor trying to cool more. Customer showed video, cannot pin point exactly what the noise is in video. Unit currently not making the noise. Tested compressor and fans. No abnormal noises from fans or compressor. Found noise from cap tube. Found sound dampening around cap tube fell off. Reinstalled. Op test ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Eastlake, OH 44095
Joe O
Job Details: 03/16/2021
"Cc: clothes getting stuck in unit, no longer workingFound felt worn. Found clothing stuck around motor. Rollers and idler pulley worn, roller shaft worn. Needs drum felt seal, dryer repair kit, and roller shaftCustomer does not want to repair at this time; ordrng 1 4392065 (dryer repair kit) and 1 WPW10359270 (roller shaft,support) and 1 W10612022 (rear drum seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV45K6200GWA3
Near University Heights, OH 44118
Jason N
Job Details: 03/16/2021
"Cc unit making squeaking noise.Confirmed squeaking noise from unit. Pulled unit apart, found belt idler pulley stiff on shaft, plastic had started to melt around bushing. Replaced pulley using truck stock. Dryer op test good, no abnormal sounds heard. ; used 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Corina B
Job Details: 03/16/2021
"Cust showed pop, sent pic. CC that the unit is in demo mode. Turned demo mode off. Drain pump runs and does not start. Will need a new control.; ordrng 1 W11334214 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Bedford, OH 44146
Brian M
Job Details: 03/16/2021
Cc unit not baking Found terminal block damaged Replaced using truck stock OP Test Ok ; used 1 WpW10245259 (Terminal block) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Avon Lake, OH 44012
Corina B
Job Details: 03/16/2021
"Step 38 152 watts step 39 240watts called t/l Rich file# 7730236313 to checked the frost pattern on the freezer with step 40 5 no frost pattern on the evap of freezer. Used nitrogen no leaks on the compressor, evaporators or on the condenser. Called t/l TJ unit is non repairable same file number as previous"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Cleveland, OH 44113
Corina B
Job Details: 03/16/2021
"CC that the unit was smoking. Checked the terminal block burnt. Will need a new harness, terminal block. ; ordrng 1 WPW10245259 (Terminal block) and 1 W11344556 (Wire harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44111
Corina B
Job Details: 03/16/2021
CC that the unit is not heating. Checked the power at the terminal block. L1 to n 120 l2 to n 120 volts. L1 to l2 0 volts. Missing 1 leg of 120 volts. Sharing the same leg. Not getting 240 volts to the dryer. Will need an electrician. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. optest ok