Janice - Avon, OH
Gabriel was awesome. He was very patient with the circumstance which he shouldnt have had to put up with from Sesrs
Nice service & great treatment
Martin - Avon Lake, OH
Prompt, Courteous Service
Sandy - Geneva, OH
The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.
Monique - Cleveland, OH
Came around expected time.how ever workers didn't come back with dryer tubing that was bent during the time of fixing the dryer That never came back as stated. Lint all over the basement..heat circulates all day from the dryer. Please call to take care of this matter. Men were very professional.
Response from Fred's Appliance Service:
Hello Monique! Oh No! Thank you very much for your comment...we will be calling you shortly to address. Thanks again -The Fred's Team
BRENDA - Avon, OH
Timothy - North Ridgeville, OH
The techician was prompt and very knowledgeable.
Donita - Cleveland, OH
I would recommend her services to family and friends.
Audrey - Lakewood, OH
I thought the service was excellent!
Maytag cloth washer diagnostics
Claudia - Westlake, OH
Wonderful expertise and professional performance!
Olivia Dan - Strongsville, OH
Kim - Independence, OH
I was very impressed with my service. My technician was very professional and did the work efficiently. In the future, I will definitely call Fred’s for any services that I may need.
Jeremy - Beachwood, OH
Corina was prompt with the repairs needed and did a competent job.
Great secretary that took the time to schedule my repair to get it done as soon as possible since it was urgent!
Kathleen - Highland Heights, OH
Charles - Parma, OH
Great scheduling, updates and arrival info.
Scott - LaGrange, OH
Rebekkah - Mogadore, OH
Right on time, courteous, efficient!
Wardshaw - Rocky River, OH
The technician was skillful and very kind
Watch - Cleveland, OH
Impressed by our tech’s knowledge and professionalism
Virginia - Strongsville, OH
The technician was amazing! He was extremely knowledgeable, professional and efficient. He took great care to be neat, clean and on time.The experience was fast and easy from first contact to finish. Excellent company!
Willie - Cleveland Heights, OH
Friendly and knew what they were doing
Mike - Willoughby, OH
Excellent service, knowledgeable technician
Terry - Geneva, OH
Tony - Willoughby Hills, OH
Fred's Appliance Service is great!
David - Aurora, OH
Very thorough - plenty of notification prior to visit. Robert is a true professional.
Tim - Lorain, OH
This was Gabriel's 2nd visit in 30 days for the same problem. Gabriele contacted supervisor and they figured out the problem! Thank you Gabriel!
Fred's appliance Service
Corrine - Cleveland, OH
Corina B was extremely professional, and discovered that my dryer was working fine, it was my electrical 220 line.
Kay - Madison, OH
Always polite and listen as i explain problem thanks
Helene - Parma, OH
Great company that works with warranty
Found the problem with my stove which TWO other repair people failed to find
Connie - Cleveland, OH
Corina did a throrough assessment of both my gas range and dishwasher. She recommended that the cost of repairing the parts on my dishwasher which included the operating panel at the front and a belt would be more than just replacing the dishwasher. She provided the price for what would be needed and she was right. I have had my gas range "repaired" twice and neither repairMAN fixed the problem. Corina discovered that mice had eaten through the wiring and that's why the ignitor kept shorting out when I tried to use the broiler. She painstakingly checked every possible reason for the problem took the whole broiler element apart which the previous unqualified repairMEN failed to do. In the end I decided to replace the range too she told me the average lifespan for a range and mine was on borrowed time. She was the best and I would highly recommend her for any appliance repair needs. She was so nice to my dogs too and they loved her which is a true test TO ME as well. Thanks Corina!
Abdulhamid Misbah - Strongsville, OH
The repair is so far satisfactory. Thank you.
Great service! Would recommend Robert to anybody!
Jeanne - Chardon, OH
Thomas - Amherst, OH
Warranty claim washing machine
Rob - Fairview Park, OH
Our washing machine was 1 month past the standard warranty, I bought the extended warranty from Lowes. It started leaking water. The tech, Mac turned up and immediately spotted the problem and organized a repair "by the book" because of the extended warranty. Machine all fixed now and I will be using Fred's for ALL my appliance repairs, MOST impressed.
Brown - Ravenna, OH
Friendly,knowledgeable and very professional
Robert - Highland Heights, OH
Stacey - Cleveland, OH
Olivia - Strongsville, OH
Souhail - North Ridgeville, OH
"Cleveland" - Lakewood, OH
I was pleased with the level of service from the beginning to the end. There was no charge due to my Lowes service contract/warranty. There was emails and phone calls confirming the time of my appointment. The serviceman explained everything concerning my washing machine in detail.
Pernetti - Kent, OH
Very helpful. Thorough
Annmarie - Avon, OH
Gabriel did a great job fixing my refrigerator.
Not a people person
Trudie - Oakwood Village, OH
Dan, made me feel that he was in a hurry to get out. That he was irritated that I called the store when I told him about the addition $45 that was added. I told Dan after I spoke with the store that I understood that he was only doing his job but I know what I was told. Misunderstanding happen all the time, nothing. Dan left a part in the refrigerator from the old part, unprofessional. If Dan has to come back to my house, I would NEVER use Fred's Appliance again or recommend them
Response from Fred's Appliance Service:
Hello Trudie! Thank you so much for your comments. We will be discussing your service event with the technician. Following, we will be giving you a call to make this right. Thanks again for your comments - The Fred's Team
Good Service Iffy Parts
Greg - Avon Lake, OH
Gabrial the Tech did a good job on the diagnostic visit and the repair visit. The only problem was I had to cancel two scheduled appointments because the parts weren't available.
Response from Fred's Appliance Service:
Hello Greg! Thank you for your note. Delays in obtaining parts are never fun. 🙁 We're very sorry this happened in your particular case. After reviewing your record, I've found the parts we're not readily available by the manufacturer's distributor. We're very sorry. Thanks again for the note, and have a great weekend! -The Fred's Team
Donald - Willowick, OH
Michael - Cleveland, OH
Angela - Lakewood, OH
Paul has by far superseded any expectation of an Appliance repairmen. He’s friendly, professional, efficient and hands down the best plrepairmen in existence. His performance is top notch! He’s an appliance genius.
Marlene - Chagrin Falls, OH
Friendly, prompt, great service
cindy - Lorain, OH
Very helpful & grateful it now works!
Michelle - Cleveland, OH
Fixed my dryer
Joseph - Broadview Heights, OH
Prompt, Efficient, Knowlegeable & Thorough
George - Strongsville, OH
Joseph - Seven Hills, OH
Chad was very professional and explained what the issue was clearly. He made sure he checked everything, and that all was working properly before finishing the job!
Robert - Wellington, OH
You’re service representative was on time, polite, and explained everything!
Whitney - Painesville, OH
Arthur was prompt, knowledgeable and pleasant. However, I wish he would have cleaned up and had taken the old item out of the house or with him. He left the old part(s) at the unit for us to deal with.
Response from Fred's Appliance Service:
Hello! Thank you for your note. We're very sorry the tech did not tidy up after service. We will be calling you shortly to discuss your concerns. Thank you! -The Fred's Team
Mary - Ravenna, OH
Our refrigerator is not making any ice...made it on day one
Response from Fred's Appliance Service:
Hello Mary! Thank you for your note. We will be calling you shortly to setup another appt. We will get you taken care of! Thank you! -The Fred's Team
Marie - Williamsfield, OH
Tech was very profesional fixed machine quickly but the pull cover to the drawer.for putting in soap got broke off
Julia - Westlake, OH
Gabriel was very efficient. He checked my washer for all possible problems. He determined the problem and ordered the parts. He was polite and left the area around the washer as he found it.
Ken - Brooklyn Heights, OH
Very knowledgeable individual
Thomas - Kent, OH
This guy sure knows what he's doing
Keith - Lorain, OH
Gabriel and was very knowledgeable and helpful and you exactly what was wrong and he said when the parts gonna be there and when he was gonna be back to fix it.
Washing Machine Repair
Kristi - Chagrin Falls, OH
The service and professionalism was excellent. I wouldn't hesitate to call again for any repairs we may need.
Expert, Problem Solver
Eugene - Ravenna, OH
Robert came to inspect our "banging" Maytag refrigator on 9/11...identified the problem (a part), ordered it and returned to install part on 9/11. Each visit only lasted less 10 minutes, because Robert is an expert service repairman! I didn't rate the cost because we purchased a Maytag service agreement, which will last sometime in 2020. Robert already serviced our defect ice maker about a month or two ago. Great job always!
Squealing dryer - the Doctor is In!
Gordon Landefeld - Cleveland Heights, OH
I was really impressed by Fred's Appliance preparation, their online tools for informing me of the service technician's proximity on the day of the appointment, and for the really high-quality service technician. She came in, very quickly assessed the dryer's condition, put together a really professional quote for future service, and plainly told us we could either get a few more years out of the dryer with service or get a new one for about the same price. We decided to order a new one. Thanks, Fred's Appliance! And thanks for using ThumbTack!
Great service! Brian was extremely knowledgeable
John - Mentor, OH
Sanora - Avon, OH
Excellent service. Thank you Gabriel
Great service from Gabriel P., not so with scheduling
Dennis - Avon Lake, OH
Gabriel P. (technician) was very professional and courteous. Multiple problems with scheduling appointments.
Response from Fred's Appliance Service:
Hello Dennis! Thank you so much for your comments. We recognize scheduling can be a challenge from time to time. Being on wheels & commuting to homes adds lots of variables for a field service company. We have a high percentage success rate of accommodating customer time requests, but sometimes we're unable to. We're very sorry for the troubles. Thanks again for your comments! -The Fred's Team
Penny - North Ridgeville, OH
After a different company had been here 5 times and tried two different parts, Chad came figured out the problem ordered the correct parts and fixed my oven. Thanks for your expertise and friendly service!
Tracey - Cleveland, OH
This was the first time I used my washer's warranty, and I found the process easy and the results were great.
Customer Service Friendly
Robert - North Royalton, OH
Had the pleasure of having Chad come out and troubleshoot our gas dryer. He was pleasant, informative and friendly. Just a real nice guy. It’s nice to meet good people like Chad. He has my highest recommendation.
very professional, thorough, pleasant
Richard - Bay Village, OH
Corey and Jessica were very supportive
Margaret - Mentor, OH
Denise - Broadview Heights, OH
Professional, quick to diagnose and repair.
Keith - Roaming Shores, OH
WOW! Very Pleasant and Professional
Mark - Bay Village, OH
This is the first time I've been "wow'ed" by a service call. Brian was very pleasant, on time, respectful of our home, and we received calls prior to the visit and email after the visit. He identified a problem with the thermostat in the refrigerator, took the refrig apart, melted quite a bit of ice, and the temperature is now correct so our frozen food is once again frozen. However, this did not fix our initial concern (no ice being made). There was no way to know this without giving it time to make ice, so I don't fault Brian, but we'll need another service call. This was a warranty service call, so there was no cost.
Audra - Madison, OH
Corina identified the problem immediately and repaired our fridge. Very thorough. Good price.
Cynthia - Bedford, OH
Carl - Cleveland, OH
I was extremely satisfied with the repair to my refrigerator. Able to get an appointment quickly and at a convenient time. Arrived on time and was very knowledgeable and friendly. Diagnosed the problem immediately and repaired to good working order. Extremely satisfied with service, I highly recommend Fred's.
They did a great job, was very pleased
Kate - Painesville, OH
They quickly assessed the problem and fixed it.
prompt and concise explanation
Bentley - Cleveland Heights, OH
chosen by warranty on maytag washer....quick effective service...
great service tech
John - Lorain, OH
Gabrial was very professional and very knowledgeable with the products he services. I would request him for any problems I have with appliances in the future.
Diane - North Olmsted, OH
Happy with our experience from start to finish. If only these appliances performed like Fred's service. 2nd time having a Freds technician solve an issue for us. Both times they were on time, professional, knowledgeable, and personable. Highly recommended.
Repair washing machine
Jody - Bay Village, OH
Easy scheduling, efficient service
Tim - Highland Heights, OH
Quick diagnosis, professional attitude, prompt and efficient service.
Excellent overall service and communication
Norman - University Heights, OH
Great experience beginning to the completion of repair
Convenient and knowledgeable
Susan - Chardon, OH
Really nice and knowledgeable service people!
THanks great job
Jessica - University Heights, OH
Ralph Gomez - Lorain, OH
Timely and competent servicr
Dennis - Willoughby, OH
The labor cost (above the service call price) was higher than expected and never mentioned by home office ahead of time...the technician was excellent
Tom - Mentor, OH
The technician was very courteous and professional. She was also very personable and answered all my questions.
Cynthia - Mentor, OH
My technician was prompt , polite and knowledgeable. It was a pleasure to have him in my home. The office staff was friendly and efficient . I would use them again and recommend them to others.
Very pleasant to work with
Diane - Middlefield, OH
Called before they arrived so I din't have to sit around awaiting and missing work. Finished the job quickly, and I think it runs better than it did !!
Laura - Willoughby, OH
My husband says the gentlemen who helped was very nice, but sadly the problem we were having is still happening the day after the technician came out.
Response from Fred's Appliance Service:
Hi Laura, We are so sorry to hear that you are still having some troubles! We would be happy to send a technician out to take another look. Since your unit is still under warranty, you will need to reach out the manufacturer directly to schedule the appointment. I just gave you a call and left a message with the details. However, if you have any questions at all for us, you can reach us at 1-888-45-FREDS. Thank you, The Fred's Team
Solved our problem, I hope
Connor - Brecksville, OH
Mary - Parma, OH
Friendly, helpful and got the job done!
Karen - Painesville, OH
Very personable and informative
lindsey - Avon Lake, OH
He was great! Extremely friendly and informative on everything he was doing fans follows through with what he promises! Highly recommend!!
Kathleen - Chagrin Falls, OH
Friendly and knowledgeable
Julie - Geneva, OH
Fred's provided us with quick scheduling and ease of scheduling. Reasonable price and Arthur was friendly and knowledgeable.
Tech came n did his magic in no time. He was in n out. Gr8 service
Gopi - Beachwood, OH
Erica - Lakewood, OH
Patient and Persistent Problem Solver!
Alan - Bay Village, OH
Gabriel spent a considerable amount of time trouble shooting my dryer problem. He never gave up on finding the solution. I appreciated his dedication to his profession... and to my dryer repair.
CROCCO-HARANTSANN - Strongsville, OH
Nick - Lakewood, OH
very Good service. and it was exactly on time. I will call them again if I needed repairs.
Jeff - Madison, OH
Arthur diagnosed and resolved the issue in a timely manner.
Mike - Avon Lake, OH
Carl - Mentor, OH
Brian is an outstanding technician
quick and timely repair
Jeff - Painesville, OH
Cindy - Valley View, OH
Service on washer
William - Ravenna, OH
Jennifer - Fairview Park, OH
MAC was awesome
Danielle - Strongsville, OH
From start to finish it was a great service
Doug - Amherst, OH
Great personality very informative on his job to telling the problems he found
Greg - Independence, OH
Outstanding Customer Service
Joe - Bay Village, OH
We have had Fred's Appliance Service provide service to us in the past and have found their technicians to be friendly, very competent, on time and get right to the problem area. They are a terrific company to have as a service provider!
Marlene - North Ridgeville, OH
This was the 4th service call we had for the same problem on our Kitchen Aid refrigerator which is just over a year old. We were very frustrated. Macaulay was our technician this time. Once we showed him the problem he immediately felt he knew what the problem was and proceeded to get to work. It was exactly what he thought. He definitely knew what he was doing. I hope we never have another problem but if we do I will name request Macaulay. He’s terrific, knowledgeable, respectful and a very good worker. Thank you Fred’s for giving us an appointment 3 days earlier than expected. Thank you Mac for the great service!!
Sylvia - Seven Hills, OH
Mark - Shaker Heights, OH
Loved the technician, amazing service
Scott - Rocky River, OH
I couldn’t be happier with the services done. The technician was competent, friendly and a terrific representative for your company. You have a life long customer.
Adreinne - South Euclid, OH
Very helpful and informative.
Honest & Friendly
DavidP - Sheffield Lake, OH
Gabriel was immediately looking out for me and my wallet. He was honest about the cost of the repair and suggested it would be best to purchase a new washer instead. He was professional, courteous and a good guy to talk to.
Mark - Strongsville, OH
Macaulay was professional, polite and is the main reason why my review is so high in ranking. Mac gave us confidence and understanding in the complexity and timing of getting replacement parts and getting them installed promptly. He also helped in explaining the warranty and training that Whirlpool provided for the issues with our Kitchenaid refrigerator.
Donna - Cleveland, OH
Paul was very professional and was very nice to our pets. I would request him to help service our appliances in the future!
Prompt, knowledgeable, and friendly service technician
Scott - Painesville, OH
Great experience and highly recommend Fred’s Appliance
Kevin - Chardon, OH
Very pleased with the service.
Tyrone - Richmond Heights, OH
Gerald - Strongsville, OH
Sheila - Mentor, OH
fixed my stove quickly
Balaji - Westlake, OH
Cory - Madison, OH
Would recommend. Honest and upfront with problems and solutions.
My kind of MAN!
Katherine - Kent, OH
He said hello, walked into kitchen, opened freezer, did a few magic moves, and than freezer fixed!!!cant ask for anything better!!!
Kenneth - Cleveland, OH
Corina was professional, and knowledgeable. Excellent customer service.
Karen - Newbury Township, OH
Fred’s always has high quality service people, every time.
David figured out the problem
Michael - Oberlin, OH
David figured out the problem with the refrigerator. He disassembled the diffuser/damper and found ice inside which was impeding the airflow between the freezer and refrigerator. My only complaint is it was a long (six day) waiting period for service between scheduling and the service appointment.
kathy - Broadview Heights, OH
The service rep Corina was courteous and did a great job
Fred's sent out an
Amelita - Mentor, OH
Learned I would need to live with the manner in which my ice maker functions. It periodically jams.
James - Mantua, OH
Robert arrived on time and repaired our microwave very quickly.
Nancy/joe - Avon, OH
Fred's Applicance Rocks
Alida - Cleveland, OH
Wow!!! It's hard to find a good contractor for a business you can stick with but Fred's is amazing sauce. Confirmations of appointment dates, calls letting me know my tech was finishing up another job and was on their way. Can't get no better than that. Thank you to the tech Corina and thank you Fred's. Keep up the great work. Talk to you soon. 😁
REGINA - Eastlake, OH
Great customer service
Sarah - North Ridgeville, OH
Brittany - Rome, OH
Convenient and excellent service
Elizabeth - Avon Lake, OH
Arrived promptly and performed great service
Efficient and knowledgeable
Linda - Cleveland Heights, OH
Once the problem was diagnosed and part ordered, the technician returned and the washer is functioning perfectly.
Britni - Shaker Heights, OH
Arrived within scheduled time and I even received a call 10 minutes prior to his arrival. Very convenient scheduling.
Edward - Cleveland, OH
The tech who came out was courteous and friendly, nothing like the first guy that came. He explained things clearly, and found a problem that the first guy told us 'nothing' about. I would recommend 'CL' (I did not catch his full name) to anyone seeking a professional repairman! Nice rebound Fred's!
JAMES - Olmsted Township, OH
Mack did a great job.
Raymond - Lakewood, OH
HEATHER - Diamond, OH
Robert is the best technician!
Fantastic Robert knows his stuff he was excellent 11 on a scale 1-10 🙂
RON - Aurora, OH
thomas - Lorain, OH
phone call solve
michelle - Bay Village, OH
My tech looked up the code and had me reset the breaker - instant fix. It would have been much appreciated if you looked up the code prior to the appt. and advised me to try this first.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. Unfortunately, all of our technicians are typically in a customer's home or driving so we are unable to offer tech support over the phone. However, we're happy to hear it was a quick fix for you! Thank you, The Fred's Team
great service persons
andras - Brecksville, OH
Great Service, he knew what he was doing.
PENNY - Atwater, OH
I would highly recommend this company.
KAREN - Aurora, OH
Very professional and knowledgeable
Gabriel Pagan did an outstanding job! Super knowledgeable and friendly. Quick and painless service! 5 star service!
corey - Rocky River, OH
Gabriel and Fred’s appliance were awesome! Couldn’t be happier!
TERRI - Strongsville, OH
Great service! Friendly and efficient!
Howard - Westlake, OH
Efficient and excellent service
Valeria - Cleveland, OH
Thank you for making it so easy to get my appliance serviced.
CAROLINE - Olmsted Falls, OH
Thank you for making this very easy. MAC was a very nice and did a great job fixing our issue.
lisa - Avon Lake, OH
MAGGIE - Berea, OH
Chad was very friendly and professional. He double checked everything.
MATT - Madison, OH
on time, efficient, professional
JENNIFER - Windsor, OH
JENNIFER - Kent, OH
Ron - Rocky River, OH
Paul was great-gave a full and complete explanation and demo of how the new washer operates, something the owners manual doesn't come close to
joyce - Painesville, OH
Great service. Corina was very professional!
Great service man who explained everything
VERONICA - Maple Heights, OH
The service man was very informative and was very nice and pleasant.
Beverly - Avon Lake, OH
Fred's appliance sends an email with a picture of the service tech. They give you a window of time when to expect the technician. Plus you can check to see where the tech is during the day. I received a robo call announcing the tech is finishing up and is on his way. Very professional, knowledgeable and friendly. The part for my clothes dryer was only $21, plus$110 labor and $89.95 for diagnostics for a total of $235. Still cheaper than a new dryer. That is why the 2 stars, but I understand the tech needs to be paid and the charge for the diagnostics. If only I could repair it myself!
On time and professional service.
STAN - Fairport Harbor, OH
Will try advice given. If it the problem isn’t resolved, I will call back as suggest.
Nicole - Cleveland, OH
Fred's Appliance Needs Big Improvements!!!
Response from Fred's Appliance Service:
Hello Qualitha! Thank you for your review. We appreciate it. After reviewing your service records, we've found the confusion has stemmed from a request to cancel your appointment. We will be following up with you shortly to clarify the disposition of your job. We appreciate it! -The Fred's Team.
jessica - Amherst, OH
This company went above and beyond to get the job done for us. It's rare these days to see a company that values their customers to this degree! AMAZING company!
LAVERDA - Avon Lake, OH
very knowledgable about fridge
First class service
ANNE - Avon Lake, OH
Impressed by efficient service from office to technicians.
lauren - Broadview Heights, OH
Corina was very pleasant and friendly. She was knowledgable and seemed to care about getting the job done correctly for us!
EDWARD - Solon, OH
mike - Parma, OH
The tech was fast and friendly with my wife and dog-very quick and informative
Dryer Repair -
FRECKLED - Bedford, OH
Yes, great service from Art as before.
JAMES-PAULINE - Montville, OH
Maytag Refrigerator was done
CHRIS - Strongsville, OH
Macaulay came to our house within two days and diagnosed the issue within an hour. Part was ordered and installed within the week. Fair price and great service.
Kelly - Strongsville, OH
Not through enough
EVE - Kent, OH
It took a plumber to diagnosis refrigerator problem. the appliance guy said refrigerator was fine. He was asked to comeback next day to fix problem found by plumber. Sadly we had a prior leak which the appliance guy never found months before and just said the refrigerator was fine. Now we will have to repair the water damage. Although he did locate problem with microwave and fix it.
Response from Fred's Appliance Service:
Hi Eve, Thank you for taking the time to submit your review - we appreciate the feedback. We apologize that the technician missed the issue! We pride ourselves in being very thorough and would appreciate the opportunity to make-it-right! Please feel free to call us if there is anything additional we could do to assist with the repair! 1-888-45-FREDS Thanks! The Fred's Team
michael - Euclid, OH
Very pleasant, thoughtful, informative and thorough.
Always great service
LOWES #1519 - Ashtabula, OH
The tech who namally services my location is very good at his job.
Good service for warranty issue
KRISTY - Aurora, OH
First visit was good except they didn’t put the microwave back correctly to make sure it always closes and would keep running or say door open. Had to schi2nd visit to correct first.
Response from Fred's Appliance Service:
Hi Kristy, Thank you for taking the time to submit your review! We apologize that we did not return the microwave to the original position, but, we are glad you called us so we could make it right! We value the details and the opportunity to correct an oversight. Have a great weekend! The Fred's Team
Orwell house I was very pleased with their performance
ROBERT - Orwell, OH
They were knowledgeable helpful and thorough
Service Repairman was early time wise,(I liked) ;and very effiecently in his routine for the repair.. Made his repair and w ith little fan fare depar
THOMAS - Avon, OH
best Service ever
tom - North Royalton, OH
after 40 years w Sears we finally had enough terrible service & switched. Fred's came out & unbelievable great, fast, completely through service! Just couldn't get over how efficient it was.
Emanuel - Mayfield Heights, OH
tom - Brecksville, OH
Repairs of Washer and Dryer (Maytag)
BARBARA - Broadview Heights, OH
Fred's is very efficient with their appointments and keeping you informed of appointments contacting you right away. Sorry, to say my experience has not been good though. I'm told this part needs to be ordered and then when repaired am told that it's not the problem. It's something else and another part needs to be ordered. I have had at least 5 to 6 service appts. and the washer never has been fixed (Maytag) is replacing the washer because it has not been fixed and now the dryer. I was told it was the motor, now told that wasn't it that's now the blower. Can't understand why neither of my appliances could be fixed the first time. The inconvenience of waiting between the hours for at least 5 or 6 appts. is ridiculous. The technician has been very polite and respectful but the problems just have not been fixed. So I am rating on my experience. How can I give good rating when the problem still exists and how do I know this next visit it won't be the problem either. Due to the washer not being fixed I had to keep calling Maytag and hold for 40 min. to an hour each time I called. Finally, arguing with them to replace this washer, due to their warranty service not being able to fix the problem.
Response from Fred's Appliance Service:
Hi Barbara, Thank you for taking the time to submit your review. We certainly understand your frustration as you have dedicated quite a lot of time to service appointments. Sometimes appliances can get the best of us and stump our technician. We are sorry to hear that you have had troubles with both your washer and dryer. I just reviewed your account and I do see that Maytag/Whirlpool has just decided today to replace your unit! We hope everything is smooth sailing from here! We are also glad to hear that our technicians were always professional and polite during your visits. Thank you! The Fred's Team
Great service & service repair person
john - Broadview Heights, OH
theresa - Geneva, OH
Corina was awesome she fix our frig and gave me tips about my other appliances.
Linda - Chardon, OH
Brian was polite and kept me informed along the repair process
JOHN - Kent, OH
PATTI - Rootstown, OH
Casandra - Orwell, OH
The guys were great!! Very professional. Very satisfied with the service!!!
LLOYD - Olmsted Township, OH
MARY - Burton, OH
JOHN - Elyria, OH
Our service tech was amazing polite and did a phenomenal job
Prompt friendly service
William - Strongsville, OH
It was a miracle. The service team from Fred’s was early for their appointment. Not on time, ........EARLY. And they called as promised. These guys were awsome. Friendly, clean and knowledgeable. I would request them again.
WASHER WHIRLPOOL MTW6700TQ0 "Cc unit making noise when in spin cycle and vibration Ran manual spin cycle test, loud bearing noise present. Also found suspension springs weak. Unit will need tub bearing kit and suspension springs.; ordrng 1 W10435302 (bearing) and 1 W10820048 (suspension)"
REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 Cleared out all debris front and back. Let customer clean under on floor. Good. Op test ok
DRYER WHIRLPOOL LEQ8857HQ0 The venting was super dirty there is a wicked smell of stagnant water in the lint buildup inside the venting I took the dryer apart did not find anything dead. that smells coming from the vent. I gave her Gary’s number to give him a call and clean and change the venting
DRYER GE GTD75ECSL0WS "Cc everything lights but it doesn’t work. Checked power on outlet from L1 to N 117 , from L2 to N 117 and from L1 to L2 235. Belt broke off. Unit will need belt and pulley . Office please we couldn’t find the part on Marcone. Ask senior tech BJ to see if he can find it and order the part.
DRYER MAYTAG MEDB765FW0 "Customer complaint that unit is not starting, confirmed, ran diagnostics found f4e4(L2 line voltage error) error code, found wire to belt switch loose, reset and secured connection, op test good"
REFRIGERATOR WHIRLPOOL WRF560SMYB00 The thermistor has failed it’s not allowing the machine go through the proper defrost cycle the light housing retainer clips are also broken so it’s not staying in the freezer ceiling the lens is missing to protect the lightbulb; ordrng 1 WPW10313917 (housing) and 1 WPW10313918 (lens-light) and 1 WPW10383615 (thermistor)
DISHWASHER WHIRLPOOL WDF310PAAW4 "Cc unit not working. Found that the control panel was locked. Unlocked, ran unit, working correctly. Let customer know what to look for and everything. Unit good. Op test ok."
WASHER WHIRLPOOL CHW9160GW0 CC that the door will not lock. Found the door lock engaged in the lock position. Will need a new door latch. ; ordrng 1 W10375379 (Latch)
DISHWASHER IKEA IUD8555DX2 CC that there is a rattling noise when it starts. Found a piece of glass in the drain pump. Cleared drain pump out. Started a cycle twice started and drained. Optest ok
DRYER WHIRLPOOL LER6611LQ0 "Customer complaint that unit is not tumbling, found belt snapped, unit needs new belt, installed new belt, op test good ; used 1 341241 (Belt) from stock"
WASHER ROPER RTW46418Q1 "The suspension is worn out and units is not shifting estimate only customer will buy new; ordrng 1 W10780045 (suspension) and 1 W10913953 (actuator), used 1 SHIPPING (shipping and handling) from stock"
MICROWAVE GE JVM3160DFBB "Cc unit not powering onChecked power in to unit, good at 123v. Found filter board fuse open. Unit needs fuse. Also ordering door switches ; ordrng 1 WB06X10610 (latch board) and 1 WB24X10146 (micro switch(stand o) and 1 WB24X10204 (switch micro) and 1 WB24X10205 (microwave switch) and 1 WB27X11138 (microwave fuse)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Installed new air damper, op test good"
FREEZER MAYTAG MZF34X16DW00 Replaced parts. Tested. Evap started to get frost pattern. Give 24 hours to return to normal temps. Op test ok
REFRIGERATOR GE CFE29TSDCSS "Fresh food fan is seized up needs a new fan and the update module; ordrng 1 WR60X26866 (fan dc ff evap) and 1 WR98R882802 (refer sum module ver), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL GX5SHTXTT00 "Cc: frost build up in freezerFound freezer evap completely frosted over. Entered manual defrost. Element is pulling 570 watts and is heating. Control kicked me out of manual defrost. Needs control. Replaced control, steamed out evaporator. Op test ok; used 1 WPW10503278 (CNTRL-ELEC15677) from stock"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Cc: buzzing noiseRan fan tests and compressor test. Found compressor buzzing at start up. Advised customer it was normal compressor noise. Unit functioning as designed. Op test ok
REFRIGERATOR WHIRLPOOL GB9FHDXWQ00 "Cc unit not cooling in ff againFound damper door closed. Tapped on motor, damper motor opened up. Loose connection in motor. Quoted customer for a damper motor. He wants to wait, possibly next time it happens he will order."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cc: not dispensing iceFound ice jammed up in dispenser. Removed jammed up ice. Op test ok
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed new evaporator fan motor/ thermistor and control, op test good"
FREEZER WHIRLPOOL WZF34X20DW01 "Recovered refrigerant, installed new compressor and uv dye drier. Pulled vacuum on system to 28 in/hg for 15 min. Held vacuum for 15, no change on gauges. Recharged with 4.6oz of r134a. Low side pressure stable at 1 psi. Unit starting to cool, advised customer to allow 24 hrs for unit to return to desired temps. Op test good."
WASHER MAYTAG MVWB865GC0 "Cc: leaking from dispenserFound error codes f0e4(spin limited by water temp), f3e2(inlet water temp fault), and f0e3(overload). Installed housing. Ran auto test and calibration. Op test ok"
REFRIGERATOR WHIRLPOOL WRF989SDAE00 The unit has an aluminum evaporator in the fresh food section there’s no cooling in the freezer needs a compressor evaporator and filter; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator) and 2 WPW10143759 (dryer)s
WASHER MAYTAG MVWC700VW1 "The water valve is cracked and needs a new water valve; ordrng 1 WPW10144820 (valve), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KFIS29BBBL03 "Installed new valve and led module, op test no good , led module is no good, ordering led module, also produce drawer is broken ; ordrng 1 W11130208 (Led module) and 1 WPW10550026 (Drawer face), used 1 undefined (Shipping) from stock"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc of smell, customer said also clean up something almost like black mold around the front of the Icemaker and on the seal. Could smell it, the smell is like something died, the condenser fan is carrying it around. Looked inside unit, for any spillage or anything rotten. Found a spillage but no smell coming from it, took pic. Took off front kick plate and looked underneath, didn’t see anything. Cannot lift up unit or anything to see under condenser. Went to back and took off panel by compressor. Smell is 100% coming from that area, but nothing is in sight that could cause it, but for sure it is coming from this area. Drain tube is clean. Cannot find the cause, but it does not smell like a refrigerant leak. Sending over for review ; O-emld tckt"
WASHER WHIRLPOOL WFW5620HW0 Replaced parts. Found old bellow has small holes in the bottom of it. Ran diagnostics test. No leaks. Op test ok
WASHER WHIRLPOOL MVWC500VW0 Replace lid switch. Ran cycle.Op test ok
RANGE JENN-AIR JDRP548WP03 "Replace parts. But burner takes about 10 clicks to light. Called whirlpool tech line. Spoke whit Leon. Ask me to put a pan on top of burner and try it, it light on 3 clicks. Leon Ask me to wait till it cools down and try again. It takes 8 to 9 clicks. Leon ask me to replace the ignitor on burner.pls office verify if this igniter is the right one for the front right burner call me if any questions ; ordrng 1 WP8286724 (igntr-surf)"
REFRIGERATOR KITCHENAID KBRA20ELSS01 "Cc that the ice maker stop working. Ice maker is not cycling, try to jump started and the mechanical whel moves back and forth in the same spot. Unit will need ice maker. Replaced from t/s. Ice maker cycle. Op test ok; used 1 W10884390 (ICE MAKER ASSY) from stock"
WASHER MAYTAG MVWX655DW2 "Cc that the unit does not wash. Ran diag found long fill no fill. Found water hose on the floor. advice cust to raise drain hose up to 35 inches high , it said it on the owner manual. And that the reason why the unit is not washing is because the water is draining out. Op test ok"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found error code F6E4- float switch open. Found food stuck under float switch. Cleared out. Ran calibration. Op test ok
DISHWASHER MAYTAG MDB8949SBM1 "CC that the dishwasher sat for a period of time due to a remodel and it leaks. Started a normal cycle, did not leak. Found a stain from the water on the floor. The float switch is right above it. Will need a new gasket and nut; ordrng 1 WPW10195038 (Nut) and 1 WP8531743 (Gasket), used 1 Shipping from stock"
WASHER WHIRLPOOL MVWB765FW4 CC that there is a load noise in agitate. Ran diag f0e3 overload. Advised cust 6 to 8 bath towels equals a full load. Ran a calibration. Started a normal cycle with clothes. Could not duplicate the noise. Optest ok
REFRIGERATOR WHIRLPOOL ED5FHEXNQ00 "Cc unit making a buzzing noise, thinks it’s ice maker fanCustomer not here, out of town. Person here at house stated customer turned ice maker off because of the noise in the freezer. Unit cools properly in both sections. Turned ice maker back on, ran harvest test, ice harvest, proper index, and mold filled with water. No abnormal noises heard. Only fan in freezer section in the evap fan. Fan is working normally, no abnormal noises at this time. Can not duplicate an abnormal noise at this time."
DRYER KENMORE 110.850874 Cc of a noise Found 2 bolts stuck in front felt Removed and re ran dryer OP Test Ok
REFRIGERATOR KITCHENAID KRFF300ESS00 "Hinge cover parts not needed. Door and stopper needed. Plastic on bottom of door is cracked, customer said that’s what pictures they sent off to whirlpool. Took additional pictures. Ordering out, let customer know door will take time to come. Make sure to inspect and then call us out to reschedule.; ordrng 1 LW10721542 (dor-fip) and 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)"
DRYER SAMSUNG DV45K6500GW/A3 "Installed new rollers, op test good"
REFRIGERATOR FRIGIDAIRE FPRU19F8RF There is no Freon left to recover I remove the filter and evaporator installed new parts put the unit at a 30 inch vacuum held for 15 minutes unit tested good charge the machine with 3.5 ounces of Freon unit test good frost pattern started to develop great he transfer recommend a 24 hours before the customer actually uses the refrigerator; used 1 WPW10143759 (DRIER) from stock
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint bottom right of door not sealing again like both times before, confirmed, gasket needs extra push to fully seal corner and will seal and could be trained back to cabinet but something is working the gasket out of its sealed position, found butter door hitting control, could hear it there and not when removed, Called wpl spoke jk, advised to put perma-gum behind gasket to help sealing, also to prevent butter door hitting does switching door remedy if not remove bottom door hinge and dremel the holes lower slightly, do not have a dremel nor feel comfortable fabricating a new hinge location as this could mess door alignments up permanently."
WASHER MAYTAG MVW6230HW0 "Cc of noises when starts up, this unit is a top loader, customer had a front loader before. Explained the certain sounds will sound different. When changing from agitate to spin, and even valves opening and closing. Certain noises that are suppose to be there. Can also check owners manual. Went through a normal/regular wash. Showed customer and went over sounds, all are normal. Went into diagnostics mode, no error codes. Tested, all components working correctly. Looked underneath, good. Op test ok."
REFRIGERATOR KITCHENAID KRMF706ESS01 Called wp tl was told too put the unit into a vacuum. I did I found the unit was vary slowly leaking. After that I isolated just the high side Whirlpool will come in contact with customer in 3 to 5 business days
REFRIGERATOR KITCHENAID KRFC300EBL01 "Cc that the ice maker works intermittently. Cycle the mice maker it was stuck in home position, and then it cycle. Explain cust what was happening she said she wants to replace the ice maker. Ordering parts. Cust will pay labor when job is done. ; ordrng 1 W10884390 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
WALL OVEN WHIRLPOOL WOS72EC0HV00 Replace console. Op test ok
REFRIGERATOR WHIRLPOOL ED5JHAXML00 Installed new part unit tested good
WASHER WHIRLPOOL WTW4816FW2 The water valves are making a vary loud static he humming sound also needs control the unit has a no fill code but good water flow ; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve)
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 I installed new part I added silicone to the gaps in the cabinet I try to steam the door seal did not work needs a door ; ordrng 1 LW10856289 (dor-fip)
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Installed led lights. Op test ok
DISHWASHER AMANA ADB1400AGW1 "Customer complaint that unit is not drying, ran diagnostics no error codes found, unit completed test cycle, heater is working, unit is operating as designed advised customer to run hot water in sink before starting"
WASHER MAYTAG MVWX655DW0 "Cc agitate not working. Read through notes and saw that I did let customer know that the splines on the gearcase/washplate were deteriorating away and could cause future problems. That’s exactly what’s happening. Washplate/gearcase splines are almost gone. Will need gearcase/washplate. Gave estimate to customer. Does not want to go ahead with repair. Do not order parts ; ordrng 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 SHIPPING (shipping and handling) from stock"
COMMERCIAL WASH MAYTAG MVWP575GW0 "Cc clothes are coming out damp still/sobbing wet on all cycles, drain and spin cycle seems to pump all water out more than other cycles. Found F7E1 error code, basket speed fault. Basket moving freely. Followed steps in tech sheet for drive motor, agitate is working, shifter will switch over to spin and spin for about 3-5 seconds. So shifter is good, test ohms at 2.5. Went to step 8, found 120 not coming, steps say order and replace control Plugged everything back in, put power to it, control sparked. Lid won’t unlock. Ordering control and lid lock. Put on cancellation list; ordrng 1 W11411581 (CONTROL ) and 1 WPW10482836 (latch)"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Cc the whole air filter not sitting right. Took pics, corrected as much as possible. Explained only one bolt holds it in at top, wires at bottom push it out a little bit. But I was able to get it a little closer than it was. Op test ok"
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Cc: door alarm goes off, freezing items in ff section, frost build up in freezerFound temps in ff section at 42 degrees, advised customer to allow room for air to flow. Found ui continuously beeping, resetting itself, not able to adjust temps. Found frost build up near evap fan. Found control is dropping out voltage to unit. Unit is receiving proper power. Spoke to BJ he stated the ui could be causing the control to fail. Needs control and uiCustomer does not want to repair at this time"
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 "Cc: not making iceFound fill tube frozen. Unit has good water pressure, ice maker is cycling. Needs water valve and fill tube steamed out; ordrng 1 242253002 (valve-water11372), used 1 SHIPPING (shipping and handling) from stock"
WASHER GE WJRE5550K2WW Took the agitator off added a washer to raise the escalator up like a 16th of an inch unit tested good the only rattling noise is coming from the transmission which on GE model wash machines that is normal the drive gear is made of metal
WASHER WHIRLPOOL WFW5620HW0 Call whirlpool they said you supposed to not be fixing it cause in the system show a scrap unit lowes was supposed to scrap it
REFRIGERATOR KITCHENAID KRSF705HPS00 Wrong color door was ordered ; ordrng 1 W11395841 (Right door ss)
DISHWASHER KITCHENAID KDPM354GPS0 Replaced the dispenser. Ran a calibration. Optest ok. ; used 1 Shipping from stock
RANGE WHIRLPOOL WFG775H0HV0 Cc unit right side burner knobs not lining up straightConfirmed burner knobs angled over to the left. Found valve stems slightly bent and bezels out of place. Straightened out valve stems and removed and repositioned bezels. Customer satisfied with how it looks. Op test good.
WASHER ROPER RTW4516FW2 "Customer complaint washer bouncing and shaking a lot, customer had floor being replaced since plywood was warped, found unit operating as designed when level, advised unit must be level and have an even amount of clothing around basket, no errors, calibrated, op test good"
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc unit not cooling properly Found rear ff evap wall frosted over Found fresh food thermistor open Advised to replace thermistor and fan ; ordrng 1 W11087438 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
WASHER ROPER RTW4516FW2 CC that it will not start a cycle. Found the drain hose is laying on the ground. Raised the drain hose and secured it to a pipe. Started a normal cycle. Optest ok.
RANGE WHIRLPOOL WFE525S0HZ1 Cc unit door not closing correctlyFound outer door trim separating from glass on both upper corners. Trim panel is slightly bent. Unit needs outer door glass assembly.; ordrng 1 W11249559 (glass-door)
WASHER MAYTAG MVWX655DW2 "Customer complaint washer leaking into basket had to shut off water at valves, confirmed found cold water valve failed allowing water to leak past into tub, found overflow error, cleared, replaced with valve and housing sent, op test good"
WASHER WHIRLPOOL WET4024HW0 "Customer complaint that unit is not working, started normal wash cycle, unit filled and began agitating, customer said it didn’t do anything when she ran heavy duty cycle, started heavy duty cycle, unit flashed e1(long/no fill) error code, unit is connected to sink with portable washer hose leaving hot water valve not connected, ran heavy duty cycle set to tap cold , unit filled and began agitating, unit is operating as designed , advised customer that hot water valve should be connected to water"
DRYER MAYTAG HYG3657AWW "Customer complaint dryer not starting, found dial in extended tumble section and extended tumble is switched off, unit operating as designed, unable to duplicate the issue, instructed on cycles for this unit"
WASHER AMANA NTW4516FW3 "Customer complaint that unit is not draining, Confirmed, drain pump is receiving 120vac , installed new drain pump, op test good"
WASHER AMANA NTW4516FW3 "Installed new gearcase, belt, pulley, and shield, op test good"
REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Customer complaint that unit is not making ice or dispensing water, found water filter not installed properly, no damage, reinstalled, ice maker would not cycle, ice maker is receiving 120vac , unit needs new ice maker and harness, customer does not want repair at this time; ordrng 1 WPW10300022 (Ice maker) and 1 W10838084 (Harness), used 1 undefined (Shipping) from stock"
REFRIGERATOR MAYTAG MFW2055FRZ00 Unit has the wrong serial number; saved tckt
DRYER MAYTAG MEDP575GW0 "Cc unit not startingCustomer stated husband replaced start switch, to no avail. Had another company out who quoted a motor. Checked all thermals, all checked good, door switch checked good. Found belt switch momentary button broken inside switch housing, no continuity through switch. Unit needs belt switch.; ordrng 1 279782 (door switch/BELT SWITCH)"
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Cc unit not coolingCustomer states it been slowly getting warmer and ice is melting. Unit is unplugged. Plugged unit in, installed piercing valve, let run for 10 min, low side reading a 12in/hg vacuum, no heat on the high side. Unit has a refrigerant leak, needs sealed system repair. Parts and labor covered under kitchen aid 2-5 yr limited warranty. ; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
WASHER MAYTAG MVWX655DW1 "Cc: Not spinningFound error code f7e1(basket speed fault). Ran tach test. Basket spins freely. Actuator is sensing basket speed. Ran auto test. Found unit not agitating or spinning. Found gear case leaking oil, and belt slipped off cam. Could not remove wash plate. Needs gear case and wash plate. Customer does not want to repair at this time"
RANGE WHIRLPOOL WFG540H0ES0 "Replaced part. Tested bake, let customer see. Op test ok"
DISHWASHER WHIRLPOOL WDT710PAHW1 "Cc unit not responding and codesCustomer states a code kept popping up on the display, now unit does not respond at all. Could not enter diagnostics. Replaced main control, and ui control panel. Ran diagnostics cycle. No codes at end, op test good."
DISHWASHER MAYTAG MDBH979SAM1 "Customer complaint dishwasher leaks sometimes out of the door in front, found evidence of water on insulation, found detergent built up on door gasket in chunks, advised wiping bi weekly of door gasket and wiped gasket off, found unit easily sliding on tile floor when opening door and lightly pushing in, making unit lean forward, only installed using top mounting brackets, advised also installing screws into side mounting holes on unit to help stabilize, added a small piece of 2x4 supplied by customer to install behind unit frame preventing unit from sliding back, op test good"
WASHER WHIRLPOOL MTW5700TQ0 "Cc unit will not cycle or drain water Confirmed tub full of water.. found lid switch not making contact, reading open. Bypassed lid switch to drain water from tub. Unit needs lid switch. Customer has to call home warranty company to see if repair will be covered."
REFRIGERATOR GE GSS23GSKJCSS "Cc unit needs ff door gasket replaced and doors alignedCould not get gasket to install correctly, gasket too flat. Steaming gasket is not working. Advised customer she will have to lay the gasket out flat for awhile to see if gasket relaxes back into shape. Found unit gasket is not the cause of the condensation and ice buildup issue. Found ge service bulletin REF01-19 for air leaking from damper housing causing ice and condensation. Need to install updated Ff air inlet assembly. Verified ice buildup around air passages. Customer is calling Ge to see if they will cover this. If they will not cover, she will call office to order part and reschedule next visit."
RANGE GE JBP80W0K1WW "Customer complaint that you cannot adjust temperature on the control, confirmed, unit needs new control; ordrng 1 WB27T11311 (CNTRL), used 1 undefined (Shipping) from stock"
DRYER MAYTAG MEDB955FW1 "Customer complaint of rattle/ rumble noise, started normal dry cycle, no unusual noises heard, unit is operating as designed"
WALL OVEN KITCHENAID KEBS107SSS00 "Cc unit will not heat after self clean Found thermal cutoff open Needs thermal fuse and thermostat ; ordrng 1 WP8304452 (fuse-thrml) and 1 WPW10131825 (sensor), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Installed water filter and carbon filter ; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR HOT POINT HTS17GBSERWW CC that they had a brownout and the unit is not cooling. Checked freezer 0-5* ff 36* to 42*. Unit working as designed. Optest ok; used 1 Senior discount from stock
DISHWASHER KITCHENAID KDTM354DSS5 Installed element and control. Ran diagnostics test cycle. Op test ok
RANGE JENN-AIR JGRP430WP00 Wrong parts shipped customer received dishwasher adjuster kit instead of the controlsNeeds to reorder parts ; schdld next appmnt for 6/29 MON !
WASHER MAYTAG MVWC565FW0 Cc unit still not washing properly Found after several minutes of filling customers water looses pressure and eventually washer stops Advised customer on getting his water supply looked at Unit is operating as design
REFRIGERATOR KITCHENAID KSRS25FTBL00 "Installed optics. Cycled ice maker. Op test ok; used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB855DC3 Installed control and UI Ran auto test and calibration OP Test Ok
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Replaced part. Tested, op test ok"
REFRIGERATOR WHIRLPOOL WRT519SZDW05 "Customer complaint there is moisture in frz on door seal, confirmed, did find a little water built up in bottom door gasket, found top ff gasket not fully inserted into channel on door, corrected gasket, advised a little condensation with these drastic temp changes is normal"
WASHER MAYTAG MHW5630HC0 Cc unit shakes and bangs side wall Checked suspension and made sure unit is leveled Per service bulletin needs control board replaced ; ordrng 1 W11322901 (cntrl-elec)
WALL OVEN JENN-AIR JJW3430DS02 Cc: f2e1 errorFound error code f2e1(stuck/shorted key). Connections on unit are good. Needs uiUi shows under 5 year parts warranty; ordrng 1 W11087468 (console)
MICROWAVE WHIRLPOOL WMH31017HS "Cc unit not operatingRan op test, unit flashing f1e4 for Mw relay. Checked wiring to 4903 relay on board, good connections. Unit needs control board.; ordrng 1 W10892389 (cntrl-elec)"
RANGE KENMORE 790.7433931 "Cc that the oven is taking too long to reach the temp and sometimes it will stay in 250 and it doesn’t go any higher. Sensor probe checked good. Igniter took 2 min to light. Explain cust Replaced igniter from truck stock,opt test ok ; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"
REFRIGERATOR JENN-AIR JFC2089WEM9 "Cc unit won’t stop making ice, bail arm brokeFound bail arm popped out of switch hole. Reinserted. Ice maker will now stop making ice when container is full."
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "Customer complaint water leaking onto floor, confirmed, found sheet of ice on bottom of frz, found evap drain clogged, unit has old dick bill style drain tube, unit is over 5 yrs parts only covered with S38253, quoted to replace, ok, replaced drain tube and cleared ice, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock"
DISHWASHER GE PDT715SYN0FS "Cc: leaking under cabinets, not spraying, dispenser lid fell offFound unit leaking from sump area. Found leaking from around the sump housing and sump hose. Needs sump mold, sump kit, and dispenserSump mold shows out of stock. Office to reschedule; ordrng 1 WD12X24058 (detergent disp3414) and 1 WD19X25700 (SUMP KIT10238) and 1 WD19X25867 (SUMP MOLD KIT3822), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Customer complaint fridge door baskets torn and doors uneven, confirmed torn ff door baskets, two corners on right and one on the left are showing magnetic strip, ordering gaskets, leveled unit with feet; ordrng 2 W10830162 (gasket-fip)s"
WASHER MAYTAG MVWC200BW1 "Cc unit is loud during spin With hand speed spin I can hear gearcase grinding Needs gearcase and splutch kit Est only ; ordrng 1 W11255272 (gearcase) and 1 W10721967 (drive pulley), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KSSO36QMB01 "CC that the freezer is not keeping temp. Checked the Fz thermistor 13k ohms for 17*. Cathy t/l checked the evap frost pattern partial frost. Will need a compressor,evap, heat exchanger and filter. Cust does not want to repair. ; ordrng 1 W10841139 (Compressor) and 1 WP2316878 (Heat) and 1 WP2306092 (Evaporator) and 2 WPW10143759s and 1 W10508992 (Heat exchanger), used 1 Shipping from stock"
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Cc: frost build up in freezerCustomer states it happened for a couple weeks. All gaskets are sealing. Advised customer on loading to avoid the door sticking open. Raised wheels to help door close. Could not locate the cause. Op test ok
WASHER CROSLEY CAW42114GW2 CC that the unit is not putting enough water in and isn’t finish a cycle. Ran diag F0E5 – OFF BALANCE LOAD DETECTED. Cust was washing one rug when it didn’t finish a cycle. Advised cust to have 6-8 bath towels equals a full load. Ran a rinse and spin with the rugs. Optest ok
WASHER MAYTAG MVWC555DW1 "Cc won’t agitate/spin. Ran diagnostics error codes. F7E5 Shifter error ode. Tested and found band shifter not shifter from agitate to spin. Replaced with t/s tested. Ran diagnostics test, good. All components working. Op test ok; used 1 W10913953 (ACTUATOR) from stock"
WASHER MAYTAG MVWB855DC2 "Customer complaint washer not working, confirmed washer not turning on, ran diagnostics found f6e1 and f6e2, connections good, unit is sharing outlet with alarm system, advised to have unit installed on a dedicated outlet, quoted to replace both boards W11112664 main and W11112662 console, customer does not want repair and will call wpl for assistance; used 1 SHIPPING (shipping and handling) from stock"
DRYER MAYTAG MDG9606AWW "Customer complaint that unit makes loud thumping noise, confirmed , found a screw on the drum fins backed out, tightened, op test good"
DRYER ROPER RED4440SQ0 CC that there is noise when running. Found the support rollers and idler pulley are worn. Replaced the Ryder repair kit from t/s.optest ok. ; used 1 4392065 (Repair kit) from stock
REFRIGERATOR WHIRLPOOL ED2KHAXVS03 "Customer complaint ice maker not working, confirmed, jumped ice maker, ice maker started to cycle and stopped after only 1 second, im failed, unit needs im asm; ordrng 1 ED2KHAXVS03 (IM), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
ICEMAKER WHIRLPOOL WUI75X15HZ00 CC that the unit does not turn on. Checked outlet good. Checked power at p1 bl and wh 0 volts. Will need a new cord; ordrng 1 W11123917 (Harness)
WASHER MAYTAG MVWB835DW4 "Cc: unit will not power on, lid brokenFound error codes f6e2(communication error) f6e3(communication error) and f5e2(lid will not lock). Needs control and ui; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
WASHER GE GUD27ESSJ0WW "Unable to remove basket from gearcase shaft, unit needs new tub, hub washer, and spaner nut ; ordrng 1 Wh45x21995 (Tub) and 1 Wh01x22787 (Hub washer) and 1 Wh01x10618 (Spaner nut)"
DISHWASHER WHIRLPOOL WDF520PADB7 "Sump is seized needs a new pump est only; ordrng 1 W11025157 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
WASHER GE GUD27ESSJ0WW "Unit needs new tub, basket, and hub washer ; ordrng 1 Wh45x21995 (Tub) and 1 Wh01x22787 (Washer hub) and 1 Wh45x23154 (Basket)"
REFRIGERATOR KITCHENAID KBFN506ESS01 "Installed parts listed, op test good"
WASHER MAYTAG MVWB300WQ1 "Customer complaint washer makes very loud noise when in spin, confirmed, bearings failed, quoted to replace with ts part, ok replaced bearings with kit, op test good; used 1 SENIORDISCOUNT (senior discount), and 1 W10435302 (BEARING) from stock"
WASHER MAYTAG MVWC555DW1 "Customer had part, was control, had a different company out. Hacked over everything , found Lid Lock error code. Replaced control and lid lock from t/s. Ran diagnostics test. Washplate making noise. Found washplate stripped. Ordering washplate out. ; ordrng 1 W10902814 (washplate), used 1 W11307244 (DOOR LOCK) from stock"
REFRIGERATOR KITCHENAID KBFN506ESS01 Replaced the hinge and spring. Optest ok
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint frz light is out, confirmed found frz led and ff ceiling leds out, found frz module failed, harness came apart from wires when removing led, used splicing kit supplied with module to re-wire, op test good"
REFRIGERATOR WHIRLPOOL GI6FDRXXB00 CC that the unit is leaking on the right side. Found the waterline that comes from the the supply is cracked. Part is no longer available. Can buy waterline from the store to repair. ; used 1 W10290356 (Waterline) from stock
REFRIGERATOR MAYTAG MRT118FFFM01 "Customer complaint that unit is freezing milk and eggs in fresh food section , called whirlpool techline spoke to tj, advised to set freezer to max, lower temp setting one notch and to block off half the air flow from freezer section."
WASHER MAYTAG MVWC415EW1 The hub assembly is stripped out I leaned the unit back and found the underside coded with transmission oil needs a new transmission actuator clutch kit belt and hub assembly; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt)
WASHER WHIRLPOOL WTW4816FW2 "Basket not needed, customer has. Explained to customer how baker sits. Customer said at one point heard a weird noise and smelled like something burning. Customers only ran once. No error codes but did find that the hot water was turned off to it, corrected. Ran diagnostics test, all components working. Checked underneath unit, checked under control, good. Ran a calibration. Ran a normal cycle with a load of towels inside, let go through the wash, then ran a drain and spin cycle. All test good. Everything looks and sounds normal. Op test ok."
REFRIGERATOR FRIGIDAIRE FFUS2613LS6 Installed control. Op test ok
DISHWASHER KITCHENAID KUDI01ILBL6 "Cc unit has several issues , motor is really loud on start ups, top rack is falling apart , and door is really squeaky when opening and shutting Found wash motor to be extremely loud like a bearing inside is bad, found upper wash rack and tracks to be cracked and wheels missing, found left spring to be over stretched Needs motor, rack tracks and wheels and also rack wheels , needs springs ; ordrng 1 W10782773 (pump&motor) and 4 WP8268743 (dishrack wheel)s and 2 WP3385089 (track)s and 1 WP8565925 (stop) and 4 WP8270019 (wheel-tub)s and 8 WP9743002 (gasket)s and 2 WP8270020 (door spring)s"
DISHWASHER WHIRLPOOL WDF590SAJM0 Installed clip from control OP Test Ok
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cc unit not making ice Found ice maker motor to be damaged Needs ice maker ; ordrng 1 W10873791 (icemaker)
WASHER AMANA NTW4516FW3 "Cc water leaking from valves. Leaking from house valve, with new and old hoses on. Let customer know we don’t handle anything along the lines of that. Will need to contact a plumber. Checked over unit, op test ok. No error codes. Let customer know to run on tap cold till he gets a plumber out. Op test ok"
DRYER GE GTD42GASJ1WW "Cc unit not heating againRan dryer cycle test, no heat, no ignition of ignitor. Checked power to ignitor, 0v. Checked all thermals. Found outlet thermistor open, jumped out to verify. Ignitor receiving 120v. Unit needs outlet thermistor. ; ordrng 1 WE04X25195 (dryer thermostat1371), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW4816FW2 "Plugged in. Started a diagnostics cycle, no error codes. All components working, ran manual cycle. All components working. Op test ok"
WASHER WHIRLPOOL WTW8900BC0 "Cc unit stopped working, water in tubFound unit stuck in drain mode, canceled, drained water from tub, pulled pump. No debris found in hoses or impeller. Unit needs drain pump. ; ordrng 1 WPW10409079 (pump-water12105), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KBFS22EWMS9 "Cc unit water dispense slowDispense test verified slow water dispense. Checked pressure at filter head inlet from water source, good psi. Asked customer how recently filter has been changed, about 4 mo. Ago and it didn’t help. Checked reservoir, not frozen. Unit needs filter head.; ordrng 1 W11346623 (FILTER HEAD4530), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed new part unit tested good
REFRIGERATOR WHIRLPOOL WRT311FZDW01 called tl a 3rd time in order to force the incorrect larger size bolt into the striped out cabinet nuts the hinge needs to be drilled out unfortunately it’s eight gauge hardened steel which would require very specific drillbits and oil feedline and a small drill press which we don’t have therefore unable to manipulate the factory hinge on this brand new refrigerator too “fix it” after I got done talking with tech line they submitted the product for review and replacements
WASHER WHIRLPOOL WTW5000DW3 "Cc wasn’t spinning clothes out are much as she thought they would, noises, moved by itself. Ran diagnostics, no error codes. Ran diagnostics cycle, all components working. Ran calibration. Looked underneath unit and nothing loose or anything. Suspensions test good. Put towels in, ran normal cycle, good, drained and then ran drain and spin cycle. Good. All sounds from machine sound in line and correct, nothing out of the ordinary when changing between agitate and spin. Unit test good. Floor is sleek, unit can easily move when spinning. Unit is leveled. Advised to get vibration/anti walk stabilization feet pads to put on. Op test ok"
WALL OVEN WHIRLPOOL KEBS287DBL4 Cc unit shut off and gave PF error and then also screen went blank and oven was still on Could not duplicate a issue but sounds like a micro computer issue Needs control board Board is NLA 4448871; ordrng 1 4448871 (cntrl/mcrosw)
WASHER MAYTAG MAV6000AWW So the drum is spinning free the machine still works. The brakes are gone there is no brake assembly left it’s also discontinued so I cannot be fixed. The units over 25 years old
SXS REFRIGERATOR FRIGIDAIRE GLRS267ZAW4 Installed new part unit tested good
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Installed new part unit tested good
WASHER WHIRLPOOL WTW4816FW2 Parts were not needed. I pressed and held the cancel button