We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cleveland, OH 44119
Manny
Job Details:
09/16/2022
"Cc unit not working, verified and motor runs for 1 min then nothing, replaced motor assembly opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Grafton, OH 44044
David R
Job Details:
09/16/2022
Replaced fan harness and kit. Change test 7 to automatic 8 hr defrost. Give 24hrs to cool to normal temps. Op Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEW6
Near Parma, OH 44134
Gabriel P
Job Details:
09/16/2022
Found drip pan clog pretty bad with ice also customer use a jigsaw to break ice and damage liner I told is not fixable but is not deep so I told him not to worry about it
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Mentor, OH 44060
Joe O
Job Details:
09/16/2022
"Cc: drawer not closing properlyReplaced slides, and drawer. Tested. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Eastlake, OH 44095
Joe O
Job Details:
09/16/2022
Installed timer. Tested. Op test ok
We serviced a
GE WASHER
Model GLWN2800D0WS
Near Ashtabula, OH 44004
Dan H
Job Details:
09/16/2022
"Customer complaint that start button is loose, found mount for timer broken, unit needs new console, customer does not want repair at this time; ordrng 1 WH42X10946 (Console), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Conneaut, OH 44030
Dan H
Job Details:
09/16/2022
"Customer complaint of f7e1 error code, confirmed, capacitor is bad, installed new capacitor, op test good"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089WEP9
Near Parma, OH 44129
Angel
Job Details:
09/16/2022
Cc that ice maker was not working. I tried to jump start the ice maker but it would not cycle. Replaced ice maker and made sure it cycled and also replaced switch because customer stated sometimes it would not work. Opt test ok.
We serviced a
GE DISHWASHER
Model GDF620HMJ6ES
Near Rootstown, OH 44272
Brian M
Job Details:
09/16/2022
"Cc unit wont drain Found crack in sump just pouring out water across flood switch Flood switch is NLa but sump would need rebuilt ; ordrng 1 WD18X21680 (sump manifold) and 1 WD19X25187 (Pump) and 1 WD19X25278 (Diverter) and 1 WD35X10382 (dishwasher sump clam), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Wickliffe, OH 44092
Corina B
Job Details:
09/16/2022
"Replaced the door. CC that there is a high pitch noise and the unit is not cooling. Unit is in the garage. Checked temp 0 Fz ff 40* and in the drawer 43*. Cooling as designed. Did advised cust the unit will not work in the garage. Can hear the high pitch noise, its coming from the compressor. Noise is normal. Its working as designed with the noise. Opt test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Aurora, OH 44202
Brian M
Job Details:
09/16/2022
Installed rack adjusters OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48MWX01
Near Willoughby Hills, OH 44092
Manny
Job Details:
09/16/2022
"Cc unit not cooling, hooked killawatt and compressor pulling 15 amps checked with compressor tester and compressor running and pulling 1.7amps, replaced overload and relay with TS#8201786 compressor starts and unit pulling 1.47amps opt test ok advise customer to allow 24 hours for temps to equalize. ; used 1 8201786 (STARTER) from stock"
We serviced a
WHIRLPOOL DRYER
Model LGR7620LW0
Near Cleveland, OH 44105
Gabriel P
Job Details:
09/16/2022
Customer complaint of loud noise replace pulley opt test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Cleveland, OH 44113
Angel
Job Details:
09/16/2022
Cc that unit was not cooling at all the fans were working but compressor wasnt running. Confirmed compressor was not running tried resetting unit but nothing replaced the starter device and compressor started right up checked the amperage while it was running and it was running at 1.60amps its running perfectly now. Explained issue to customer. Opt test ok.; used 1 W10873801 (Start device) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Aurora, OH 44202
Brian M
Job Details:
09/16/2022
Cc no cool Could not duplicate a issue Both fridge and freezer are at normal operating temps And freezer has a full bin of ice Advised to watch
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Painesville, OH 44077
Jason N
Job Details:
09/16/2022
"Cc unit leaving black marks on clothing Ran dryer op test, did not find anything out of the ordinary with unit operation. Ordering top bearing assembly to ensure no excessive gaps between drum and bearing plate. ; ordrng 1 WE03X25576 (Top bearing)"
We serviced a
KITCHENAID WALL OVEN
Model KEBS277DWH2
Near Aurora, OH 44202
Brian M
Job Details:
09/16/2022
Installed hinges OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Cleveland, OH 44102
Angel
Job Details:
09/16/2022
Replaced timer tested unit opt test ok. Explained to customer to always spin knob clockwise and not counter clockwise.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Columbia Township, OH 44028
David R
Job Details:
09/16/2022
Customer just moved in a week ago. Unit is not being used. In garage. Called techline. Line to drier snapped. Techline documented. Techline video chat and took pics. Non repairable. Techline to call customer and go through next steps.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Cleveland, OH 44111
Angel
Job Details:
09/16/2022
Cc that unit is squealing when running. Confirmed idler pulley and one of the rollers were bad. Replaced all parts with repair kit tested unit. Opt test ok.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Rocky River, OH 44116
Angel
Job Details:
09/16/2022
Cc that when they use delicate cycle it will stay on rinse and would not finish but every other cycles work perfectly. Verified for error codes and no error codes ran a auto test and passed also did a calibration. Explained to customer that I cant find a issue with unit recommended them to take if the extra rinse when doing delicates to see if that helps but unit is working perfectly and to make sure unit did not go off balance pausing itself. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Rocky River, OH 44116
Angel
Job Details:
09/16/2022
Cc that unit was making a loud sound. Confirmed sound is coming from freezer fan rubbing on ice. Took apart freezer and evaporator cover and found that it had ice buildup from warm air getting in to freezer because of the seal un bottom of freezer not being on correctly I steamed out all ice and cleared ice on drain. I explained to customer. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF6
Near Avon, OH 44011
Angel
Job Details:
09/16/2022
Replaced ui tested to make sure indicator lights all work. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Middleburg Heights, OH 44130
David R
Job Details:
09/16/2022
"Fridge was moved to storage room from hotel room. When moving unit out storage, heard a hissing sound. Put on valve to comp. Put 140 nitrogen in. Heard nitrogen coming out. Line at cabinet by cap tube. Put soap and water on unit. Bubbles forming. Took pics. Non repairable, calling techline to document. Whirlpool will contact customer. ; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Wellington, OH 44090
Marie V
Job Details:
09/16/2022
"Cc that the temps on unit fluctuate a lot, could be cooling good now and then temp raises a lot. Took temps fresh food at 36* and both freezer sections at 5*6*. Looked for air leaks or gasp on door seals good, and closing good, evaporator fan is working properly. By sp will need control. Replaced control, set temperature to recommended. Op test okBrought core for return."
We serviced a
GE RANGE
Model JGBS66REK3SS
Near Mentor, OH 44060
Jason N
Job Details:
09/16/2022
"Cc unit continually sparkingCustomer stated unit was continually sparking and would not turn off. Customer tried to fix himself and ended up breaking the gas tube to RF burner. Ordering RF office holder/tube. Installed ignition harness and tested remaining burners, all tested good, proper ignition and flame. Customer does not want to wait for another visit out for us to install orifice holder, he will install himself. ; ordrng 1 WB28X24766 (Orifice holder)"
We serviced a
GE RANGE
Model JB258DM2BB
Near Mentor, OH 44060
Jason N
Job Details:
09/16/2022
"Installed cooktop lamp. Tested burner operation, light illuminates correctly. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHAXST03
Near Mentor, OH 44060
Jason N
Job Details:
09/16/2022
"Cc unit not defrosting Customer stated they already had a diagnosis previously done but declined the repair, they now want to repair. Unit will need ADC board. ; ordrng 1 WPW10366605 (ADC board)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Andover, OH 44003
Dan H
Job Details:
09/16/2022
"Customer complaint of ticking noise, ran timed dry cycle, no unusual noises heard, unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Strongsville, OH 44136
Marie V
Job Details:
09/16/2022
"Cc that the oven seems not to get to temp, when running cleaning cycle theres no steam coming out from water. Started unit, the ignitor works perfect, also started a self clean unit starts to heat and then stops within about 30 seconds of burner on. Verify temp sensor ohms, in range unit will need new control. Ordering control and sensor.; ordrng 1 WPW10349742 (Control) and 1 W10833885 (Sensor)"
We serviced a
KENMORE REFRIGERATOR
Model 10641152210
Near Wickliffe, OH 44092
Corina B
Job Details:
09/16/2022
CC that there is water leaking from the freezer. Confirmed. Steamed out the drain hose. Removed the drain hose found dirt and dust inside. Cleaned the drain hose. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cleveland Heights, OH 44118
Corina B
Job Details:
09/16/2022
"Entitlement is good. CC that they used dish soap in the dishwasher instead of detergent and it stopped working. Confirmed. Found water in the drain pan. Cleaned the water out of the drain pan. Started a cycle, suds in the dishwasher. Used oil to get rid of the suds. Advised cust to not use dish soap in the dishwasher. Opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Mentor, OH 44060
Jason N
Job Details:
09/16/2022
Could not install part. Customer stated they never received part. Will have to reorder. ; ordrng 1 W10633627 (Motor evap)
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Mayfield Heights, OH 44143
Jason N
Job Details:
09/16/2022
Cc unit timer not working Confirmed timer knob is slipping on timer shaft. Found knob is damaged and timer shaft is rounded. Unit will need both timer and knob. ; ordrng 1 WE04X24550 (Timer) and 1 WE01X24552 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD2SHAXKB01
Near Highland Heights, OH 44143
Manny
Job Details:
09/16/2022
"Replaced filter, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Cleveland Heights, OH 44118
Corina B
Job Details:
09/16/2022
Replaced the cover. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Painesville, OH 44077
Dan H
Job Details:
09/16/2022
"Customer complaint that unit is not cleaning dishes, ran test cycle, unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly, customer does not want repair at this time; ordrng 1 W10861526 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near North Royalton, OH 44133
Marie V
Job Details:
09/16/2022
"Cc that the unit will show drn at the last 15 or 20 min of a cycle. Leaves unit and later on runs drain and spin and unit works. Been doing smaller loads and it works but it shows codes intermittently. Ran diag found error code F9E1 drain pump electrical issue, F2E1 ui stuck button. Ran auto test, drain did not worked. Removed all water from unit and verify drain hoses, clear, nothing clogged. Also when spin basket by hand can hear a grinding noise coming from gearcase. Gave estimate for both, drain and gearcase. Cust said that its been loud just more worried about drain issue. Cust will call back if she wants to go and do drain pump only.; ordrng 1 W10876600 (Drain pump) and 1 W11393685 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chesterland, OH 44026
Joe O
Job Details:
09/16/2022
"Cc: electrical smellRan test cycle, no abnormal smells. Checked harness and element for shorts. No shorts. Tested heat. Unit has good heat and is cycling heat. Could not duplicate issue. Op test ok"
We serviced a
GE REFRIGERATOR
Model GTS22KGNBRWW
Near Willoughby, OH 44095
Dan H
Job Details:
09/16/2022
"Customer complaint of frost build up in freezer section, doors are sealing, found that freezer section door pops open when fresh food section door is closed, units feet are raised as high as possible, advised customer to always make sure freezer section door is closed after closing fresh food section door, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland, OH 44122
Corina B
Job Details:
09/16/2022
"CC that there is a noise when ran diag F7E5 SHIFTER FAULT, ran a manual spin found the bearings are worn. Looked underneath and water is leaking from the gear case. Will need a gearcase, motor, shifter, capacitor, cam, belt and agitator. Office to reschedule appointment. ; ordrng 1 W11550891 (Agitator) and 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 WPW10006384 (Belt) and 1 W11395618 (Capacitor) and 1 W10913953 (Shifter) and 1 W10721967 (Cam)"
We serviced a
KITCHENAID MICROWAVE
Model KBHS109BSS00
Near Solon, OH 44139
Brian M
Job Details:
09/16/2022
Installed ui OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW06
Near Chesterland, OH 44026
Joe O
Job Details:
09/16/2022
"Cc: not coolingFound both sections at 77 degrees. No frost pattern. Compressor excessively loud. Found compressor valving failed. Needs compressorFound customer has a rubber waterline attached to refrigerator (see pic), explained the flooding hazard?associated with this type of waterline and advised cust to replace with a copper waterline to?prevent flooding. Parts show out of stock p. Office to reschedule; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Beachwood, OH 44122
Manny
Job Details:
09/16/2022
"Cc top rack falling on right side, pull rack out and noticed the track safety lock not in the lock position, locked track and pull out rack opt test ok."
We serviced a
ELECTROLUX REFRIGERATOR
Model EI23BC65KS7
Near Beachwood, OH 44122
Corina B
Job Details:
09/16/2022
CC that there is frost on the back wall of the ff section and water leaking. Confirmed. Found frost on back wall of the ff section. There is ice on the bottom of the freezer floor. Drain hole clogged with ice. Found the evaporator cover in rusted. Pulled unit out found ice and rust on the back wall where the ice maker evaporator is. Advised cust the unit is not repairable. Took pictures. Brought new part back for return ; O-emld tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Solon, OH 44139
Brian M
Job Details:
09/16/2022
Installed heater OP Test no good Wash motor leaking Needs sump assembly Motor under warranty but customer will owe labor ; ordrng 1 W11416363 (Sump)
We serviced a
GE DISHWASHER
Model CDT845P2N3S1
Near Chagrin Falls, OH 44022
Joe O
Job Details:
09/16/2022
"Cc: not cleaning properlyRan test cycle. Found unit not diverting to upper racks. Tested diverter sensor. Sensor checks good. Needs control; ordrng 1 WD21X25992 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 10657079602
Near Painesville, OH 44077
Dan H
Job Details:
09/16/2022
"Customer complaint that spring fell off of ice chute door, confirmed, found ice door pin missing lock clip, found ice chute door seal worn out, unit needs new pin and ice door, part is out of stock so not scheduling return appointment ; ordrng 1 WP2196195 (Pin) and 1 WP2180353 (Ice door), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Chagrin Falls, OH 44022
Joe O
Job Details:
09/16/2022
"Cc: not making ice, clicking noise from compressorTurned ice maker on. Ice maker immediately started to cycle. Tested power at ice maker. Receiving proper power. Ice maker cycled and filled. Found water pressure fluctuating. Customer stated unit is connected to ro system. Advised customer it is recommended not to have unit connected to ro system due to pressure issues. Low pressure can cause ice build up in fill tube. Compressor started while checking ice maker. No abnormal noises. Could not duplicate issue. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB980BW0
Near Painesville, OH 44077
Dan H
Job Details:
09/16/2022
"Installed new valve and detergent dispenser, op test good"
We serviced a
KENMORE REFRIGERATOR
Model 596.72003016
Near Chardon, OH 44024
Joe O
Job Details:
09/16/2022
"Cc: not cooling ff sectionFound temps in freezer at -2 degrees, ff at 51 degrees. Found thermistor is reading correct in ff section at 56 degrees. Damper not open. Unplugged unit. Tested from control. Checked good. Reconnected control. Found damper position reading incorrect. Needs damper and controlControl replaced under 1 year ago; ordrng 1 WPW10594329 (control) and 1 WPW10317076 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Berea, OH 44017
Marie V
Job Details:
09/16/2022
"Cc that the unit had an error code before 8-4 and then he got an error code of 9-1. Ran diag, no error codes found. After diag cycled finished found suds inside. Explain cust how much detergent, if running cleaning cycle as well. Drain pump needs replacement.; ordrng 1 W11462456 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Chagrin Falls, OH 44022
Manny
Job Details:
09/16/2022
"Cc unit that just wanted to make sure everything is working properly, since they fix the issue with the sewer, and want to have the unit checked because last 2 wash unit didnt clean properly, ran diagnostics and no codes, found upper spray arm with some debris in 2 of the holes, advise customer to removed all solids from dishes before washing them and if spray arms get clogged again they will need to be replaced, cleared and ran test opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Maple Heights, OH 44137
Manny
Job Details:
09/16/2022
"Cc that unit is working good and making ice but the ice doesnt come out but dispenser motor running, verified and ice container is frozen, removed container and cleaned frozen ice re install container and add some ice unit will start dispensing them the auger will start jumping and wont dispense switch to crushed ice and unit will dispense but then start jumping again, unit it needs ice container, and dispenser motor with coupler, spring and shaft. Container not in stock office to schedule next service appointment when parts are available.; ordrng 1 W11347840 (Ice container) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft) and 1 W10852956 (spring) and 1 W11117906 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Solon, OH 44139
Corina B
Job Details:
09/16/2022
Replaced the ui. Started a cycle. BM has core for return. Opt test ok
We serviced a
WHIRLPOOL DRYER
Model WED9150WW0
Near Parma, OH 44129
Manny
Job Details:
09/16/2022
"Cc unit started squeaking 2 days after I was here, but it hasnt squeaking again. Customer had load in the dryer and no noise while tumbling, Ran test and no noise took unit apart, pulley and rollers are good, checked for anything wedge in seals but seals are cleared, cant duplicate the noise, advise customer to make sue noise is coming from the dryer, since Im not finding anything that can cause the noise. Since unit is under the kitchen counter there is a chance that the noise could be caused by something else in the kitchen."
We serviced a
ELECTROLUX DRYER
Model EIED200QSW00
Near Lakewood, OH 44107
Gabriel P
Job Details:
09/16/2022
"Call Electrolux tech line they said replace pump customer will not repair ; ordrng 1 136402403 (Pump), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Westlake, OH 44145
Gabriel P
Job Details:
09/16/2022
"Replace heater,opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED94HEAW0
Near Beachwood, OH 44122
Jason N
Job Details:
09/16/2022
"Cc unit may have caught fire, not powering on Customer stated they ran a load next day after previous repair, the load was not dry and a burn mark appeared on the top panel. Unit will not power on. Pulled top panel, found heater relay on control board melted and burnt, control board and wire harness will need replaced. Called wp techline to document, Leon, documented and transferred me to safety dept. Mary at safety, replace parts as needed per WP techline. Wire harness (W10441589) for unit is discontinued. ; ordrng 1 WPW10495880 (Control)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ7
Near Westlake, OH 44145
Gabriel P
Job Details:
09/16/2022
"Took pictures of delivery of unit for pop,also found control board relay stuck close keeping light on also turnable motor broke ordering whats needed ; ordrng 1 W11552018 (Control) and 1 W10642989 (Motor) and 1 W11245707 (Support) and 1 8184109 (Seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Wickliffe, OH 44092
Jason N
Job Details:
09/16/2022
"Cc unit not coolingChecked frost pattern on evaporator, light frost on cap tube. Compressor amp draw reading is .4A. Unit has refrigerant leak, will need sealed system repair. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor), used 1 WPW10143759 (DRIER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Rocky River, OH 44116
Gabriel P
Job Details:
09/16/2022
Took everything out steam rails and bins also drying out completely then put everything back together advise customer that if it happen again is not the unit is then leaving door open thats the only thing that could cause issue
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HB06
Near North Olmsted, OH 44070
Gabriel P
Job Details:
09/16/2022
Replace parts but light stay on did not turn off one of control relay staying close ordering control but is out stock ; ordrng 1 W11545876 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Novelty, OH 44072
Brian M
Job Details:
09/15/2022
Cc u of wont start Ran diagnostics found start button is not functioning Advised on ui replacement ; ordrng 1 W10811169 (panel-cntl) and 1 SHIPPING (shipping and handling)
We serviced a
GE REFRIGERATOR
Model GNE25JGKNFWW
Near Willoughby, OH 44094
Joe O
Job Details:
09/15/2022
Customers serial number does not match the information from the warranty company. Advised customer to contact warranty company to get correct dispatch. Took gasket(wr14x25612) for returnTook gasket (wr14x40083) to hold on to for when correct information is received
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Aurora, OH 44202
Joe O
Job Details:
09/15/2022
"Cc: burning smell when draining and spinning, now not drainingFound error code f0e5(off balance) tested suspension rods, tested good. Ran manual drain. Unit draining. Found unit not spinning. Hub stripped. Could not remove washplate to check gear case. Needs wash plate and hubAdvised customer could also need gear case. Customer does not want to repair at this time ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS0
Near Lorain, OH 44053
Angel
Job Details:
09/15/2022
Cc that door for oven was not closing. Confirmed it would bounce back when trying to close replaced hinges tested door with customer. Opt test ok.
We serviced a
GE REFRIGERATOR
Model PDS18SBMARBS
Near Madison, OH 44057
Dan H
Job Details:
09/15/2022
"Installed new evaporator fan motor, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Garrettsville, OH 44231
Corina B
Job Details:
09/15/2022
"CC that the unit is not cooling. Confirmed. No frost pattern on the evaporator. Service pointer to replace the compressor. Tapped the unit no leaks visible. Compressor would not turn on and loud buzzing. Will need a compressor. Office to reschedule appointment ; ordrng 1 W11370574 (Compressor) and 1 W11504420 (Fitting) and 1 W11504419 (Fitting), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Euclid, OH 44132
Jason N
Job Details:
09/15/2022
"Cc unit making grinding noiseCustomer stated they used the unit after repair and was able to get one use before grinding noise returned. Inspected unit, found damage/melted splutch again. Verified gearcase install. Called wp techline, Bruce, not suggesting any more parts be replaced at this time, sending file for review.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEM1
Near Lyndhurst, OH 44124
Jason N
Job Details:
09/15/2022
"Cc unit not coolingFound freezer evaporator frosted over, no air circulation to either section. Ran force defrost, bimetal reading closed and defrost circuit powered on. Ran manual evaporator fan test, fan motor not turning on. Unit needs fan motor/harness. ; ordrng 1 W10850438 (Fan harness)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near North Ridgeville, OH 44039
Marie V
Job Details:
09/15/2022
Cc that the unit is not cooling. Took temps 60* both sides. Found evaporator frozen. Cleaned up all ice. Found connection for heater has ice inside. Replaced thermistor from t/s. Op test ok advise to allow 24 hours to reach normal temps. ; used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Lorain, OH 44053
Angel
Job Details:
09/15/2022
"Cc that unit was making a loud sound when spinning and agitating. Tested unit and the belt was making a sound and the cam sounded like it was scraping tested unit and unit sound much better had customer with me to test and I did a spin and a agitation and it sounded normal. Opt test ok.; used 1 W11239857 (BELT), and 1 W10721967 (PULLEY) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS2
Near Chagrin Falls, OH 44023
Brian M
Job Details:
09/15/2022
Installed fuse OP Test Ok p
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Columbia Station, OH 44028
David R
Job Details:
09/15/2022
Called customer. Let them know stuck at call before them. Asked if wanted to reschedule. They agreed since its getting later in day. Rescheduling customer. ; schdld next appmnt for 9/23 FRI !
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Garrettsville, OH 44231
Corina B
Job Details:
09/15/2022
"CC that the unit will not turn on. Confirmed, found pans in the drawer. Advised cust to remove the pans. Heated oven to 350. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Chagrin Falls, OH 44023
Brian M
Job Details:
09/15/2022
Cc of leak Found icemaker leaking from front of housing Replaced using truck stock OP Test Ok ; used 1 W10884390 (ICE MAKER ASSY) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Columbia Station, OH 44028
Gabriel P
Job Details:
09/15/2022
"Replace icemaker,opt test ok"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Westlake, OH 44145
Gabriel P
Job Details:
09/15/2022
Search console online by model of unit and it show me the correct console call tech line they advise to continue to order part and have distributors to research road Id revolution, re ordering ; ordrng 1 W11428578 (Console)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Madison, OH 44057
Dan H
Job Details:
09/15/2022
"Customer complaint that unit is not spinning, ran diagnostics found f0e5(off balance) error code, found hub worn out , installed new hub, op test good ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW1
Near Eastlake, OH 44095
Dan H
Job Details:
09/15/2022
"Customer complaint that unit is not spinning, confirmed, bearings in gearcase are seized, gear oil under unit, unit needs new gearcase, pulley kit,belt, pulley shield, and shifter; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Pulley) and 1 WPW10006384 (Belt) and 1 W11481722 (Shifter) and 1 WPW10550173 (Shield)"
We serviced a
FRIGIDAIRE RANGE
Model FGFL87DCG
Near Garrettsville, OH 44231
Corina B
Job Details:
09/15/2022
CC that the oven smell like gas when its on. Checked the igniter 3.0 amps.replaced the igniter from t/s. Heated oven to 350*. Opt test ok ; used 1 12400035 (IGNITER) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Solon, OH 44139
Joe O
Job Details:
09/15/2022
Installed control and ui.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF3
Near Bay Village, OH 44140
Angel
Job Details:
09/15/2022
Steamed out evaporator again replaced bi-metal. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18S6AQ0
Near Willoughby, OH 44094
Dan H
Job Details:
09/15/2022
"Customer complaint that unit is leaking, found air diffuser melted and control box warped, unit needs new diffuser and control box; ordrng 1 240392601 (Seal) and 1 240545001 (Diffuser) and 1 240362601 (Diffuser) and 1 240352703 (Control box), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Wickliffe, OH 44092
Dan H
Job Details:
09/15/2022
"Customer complaint that unit is not working, found no power to unit, advised customer that they need an electrician to correct power supply"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Chagrin Falls, OH 44023
Brian M
Job Details:
09/15/2022
Called and spoke to Customer not home had emergency Rescheduled; schdld next appmnt for 9/22 THU !
We serviced a
WHIRLPOOL WASHER
Model WFW9700VW01
Near Westlake, OH 44145
Gabriel P
Job Details:
09/15/2022
"Found bearings really bad and leaking oil and sounds loud advise her to buy new washer she still want to continue to replace bellow advise her that if I continue we will have charge her so Replace bellow,and ran rinse and spin cycle and it started leaking from the back found out seal on bearings wear off and water start to leak out of tub will need tub customer understand that she wanted me to continue with repair and she has to paid but she will not continue with repairing the tub opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Olmsted Falls, OH 44138
Marie V
Job Details:
09/15/2022
"Cc that the unit has an error code F8e4. Ran diag found error code F8E4 float switch open. Confirmed theres water at the pan, started unit, and removed door. No leaks from between door. Could not duplicate leak. Cust ask if suds can cause it. Confirmed. Too much suds will cause unit to leak. If using liquid detergent only 2 tablespoons of detergent and if is the pods only one. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Olmsted Township, OH 44138
Marie V
Job Details:
09/15/2022
"Cc that the unit fills up but not agitation. Ran diag found error code F0E3 overload, F0E2 oversuds , F8E1 long fill F2E1 ui stuck button. Ran auto test, unit filled up found cold water was half way close . Opened all the way. Tilted unit saw oil from gearcase. Explain cust also unit is not loud yet . Gave estimate on gearcase but unit is working properly at this point. Op test ok; ordrng 1 W11393685 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near South Euclid, OH 44121
Jason N
Job Details:
09/15/2022
"Cc unit freezing some things in ff sectionCustomer stated they recently had some items in ff section freeze and unit seemed to run longer then usual. Checked unit temps, reading 37 degrees in ff section, 2 degrees in freezer. Unit is idle at this time, unit temps are satisfied. Ran diagnostics, all functions passed. Started unit into cooling mode, frost pattern looks good. Advised customer to ensure vent is not blocked with product for proper airflow in ff section. Adjusted temps to 1 level lower then recommended. Advised customer to monitor"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near North Olmsted, OH 44070
Marie V
Job Details:
09/15/2022
Replaced spark module. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Wickliffe, OH 44092
Dan H
Job Details:
09/15/2022
"Installed new led module, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Brecksville, OH 44141
David R
Job Details:
09/15/2022
"Replaced comp, when putting on drier the steel line cracked in half when it comes directly from cabinet, took pics. Tried pulling down, stuck in cabinet, no room, cannot complete repair, calling techline to document as non repairable. Techline documented. Putting in for exchange. Whirlpool to contact customer with next steps; used 2 L13000622 (Coupling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Warrensville Heights, OH 44122
Joe O
Job Details:
09/15/2022
Cc: residue in clothingFound customers model number does not match whats in our system. Advised customer he will have to contact his warranty company and get a new dispatch with the correct information.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS0
Near Highland Heights, OH 44143
Dan H
Job Details:
09/15/2022
"Customer complaint that unit is not cooling, fresh food section temperature at 75 degrees, freezer section temperature at 75 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, system has a leak, unit needs new evaporator and filter drier ; ordrng 1 W11459354 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Bay Village, OH 44140
Angel
Job Details:
09/15/2022
Cc that unit was not draining properly. Verified and found that the hub is stripped causing unit not to spin out clothes correctly and draining the water out. Replaced hub tested unit and recommended customer not to overload washer to keep issue from happening again. Opt test ok.; used 1 W10528947 (HUB) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Deerfield, OH 44411
Corina B
Job Details:
09/15/2022
"Cust showed pop, sent pic. CC that the wash cycle does not wash. Confirmed. Found the cold water valve no opening all the way up. Replaced the valve from t/s. Checked the water no leaks. Ran a manual spin and agitate. Opt test ok. ; used 1 W11210459 (VALVE) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44118
Jason N
Job Details:
09/15/2022
"Cc unit making noise when washing Ran diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Started load test w/clothing. Let cycle through wash then canceled and switched to drain and spin. No abnormal noises heard, all functions are working properly. Could not duplicate noise concern at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARS9167AC
Near University Heights, OH 44118
Jason N
Job Details:
09/15/2022
Cc unit not cooling Customer stated she recently plugged unit back in and its now cooling properly but does not have any water connected. She stated she needs water reconnected with the kit she had purchased. Advised customer we do not install water lines to units. She also stated she needs door gasket replaced due to tearing. Advised gaskets(R9800047) are discontinued. Advised that if unit is cooling properly now there will be nothing I can diagnosis at this time.
