Service History 288 - Fred's Appliance

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cleveland Heights, OH 44112

Corina B

Job Details: 09/10/2021

Replaced the shifter. Ran a calibration. Opt test ok. Advised cust to replace the plastic vent with a semi or rigid vent.

We serviced a

FRIGIDAIRE WASH/DRY COMBO

Model FEX831CS0

Near Ashtabula, OH 44004

Jeff M

Job Details: 09/10/2021

The unit is making a slow screeching sound I found the upper front felt is worn down next to nothing needs a new felt; ordrng 1 5303937182 (Felt) and 1 123 (Shipping)

We serviced a

KENMORE DRYER

Model 11062722100

Near Ashtabula, OH 44004

Jeff M

Job Details: 09/10/2021

The belt is broken needs a belt ; ordrng 1 341241 (Belt) and 1 Shipping (Shipping)

We serviced a

MAYTAG DRYER

Model MGDB725BW0

Near Painesville, OH 44077

Joe O

Job Details: 09/10/2021

"Cc: squeaking/squealingFound rollers worn, and blower belt dry rotted. Needs dryer repair kit and blower beltCollected funds on job 377878; ordrng 1 4392067 (dryer repair kit) and 1 WP8544742 (belt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Mayfield Heights, OH 44124

Dan H

Job Details: 09/10/2021

"Customer complaint of noise during agitation, found new style shifter disconnected from cam, installed new old style shifter , op test good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near South Euclid, OH 44121

Corina B

Job Details: 09/10/2021

CC that there are loud noises. Confirmed. Found the shifter not in the correct position. Service pointer W11531483 to replace the shifter. Replaced the shifter from t/s. Opt test ok ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cleveland Heights, OH 44121

Corina B

Job Details: 09/10/2021

CC that the ice maker is not working and food freezing in the ff section. Checked the temp ff 37* Fz -2. Temp is set at -4 in the Fz and 37 in the ff. The top shelf of the ff section is at the highest point. Advised cust to lower the shelf for a gallon of milk can fit to have the proper airflow. Set the freezer at the correct temperature. Ice maker cycled properly. Working as designed.

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Painesville, OH 44077

Joe O

Job Details: 09/10/2021

Cc: loud in spinRan drain and spin. Found bearings failing. Needs bearing kitRescheduling to allow more timeCollected funds for job 378664; ordrng 1 W10435302 (bearing)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Garfield Heights, OH 44105

Marie V

Job Details: 09/10/2021

"Cc that the unit is too loud. Confirmed , noise comes from pulley. Replace dryer kit. Tested unit. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Bentleyville, OH 44022

Jason N

Job Details: 09/10/2021

"Cc unit frost in freezer, condensation, and leaking Found frost buildup in freezer, door gasket is sealing properly. Ice is also built up at rear of ice maker housing in ff section. Per service pointer W10842568 for frost buildup in freezer, unit needs air flow adapter kit. Also find water sitting under deli drawers, ff evaporator drain is clogged, will need cleared out. ; ordrng 1 W10864518 (Adapter kit)"

We serviced a

WHIRLPOOL RANGE

Model RBD245PDQ12

Near Brecksville, OH 44141

Marie V

Job Details: 09/10/2021

"Cc that the unit does not have display. Confirmed she said it came on one time but it when away. Control is getting 244V. All connections are good. You can turn the oven on but no display. Unit will need control. It shows that the part is discontinued.; ordrng 1 4452890 (Control is discontinue), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Solon, OH 44139

Jason N

Job Details: 09/10/2021

"Cc unit not making iceRan manual ice maker harvest test, ice maker will not index. Replaced ice maker using truck stock part. Advised customer to allow up to 48hrs for ice maker to produce adequate ice for dispense. Op test good. ; used 1 WPW10300024 (ICE MAKER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near North Royalton, OH 44133

David R

Job Details: 09/10/2021

"Replaced drier with lockring, after 5 mins of holding fitting would let refrigerant through. Talk to Brian. Requesting second tech to come and inspect/ help with repair.**requesting GP. ** 3 job count; ordrng 1 WPW10143759 (Drier), used 2 W11506635 (Coupler), 2 W10895723 (Coupler), 2 W10895757 (Coupler), 2 WPW10143759 (DRIER), and 2 WPW10143759 (DRIER) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HC

Near Chagrin Falls, OH 44023

Marie V

Job Details: 09/10/2021

Replaced dispenser and ran unit to test. Pass. Advice cust to use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Brooklyn, OH 44144

Angel

Job Details: 09/10/2021

Ice maker and ice door chute was replaced. Cycled ice maker and made sure it filled.Opt test ok.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Brooklyn, OH 44144

Manny

Job Details: 09/10/2021

"Ran diagnostics Unit has a plastic on plastic grinding sound, sound can only be heard when unit reaches high RPM during spin, found pulley guard screw loose causing it to rub against the pulley. Removed guard to inspect unit for damage everything seems to be ok. Ran calibration unit operating as it should. Opt test ok"

We serviced a

SAMSUNG DRYER

Model DV48H7400EW/A2

Near Solon, OH 44139

Jason N

Job Details: 09/10/2021

"Cc unit not heating Customer suspected heater element was bad. Checked thermals on unit, found heater element open. Replaced heater element using customer supplied part. Ran dryer op test, good heat. Op test good."

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258VEM4

Near Aurora, OH 44202

Jason N

Job Details: 09/10/2021

"Cc unit stopped coolingCustomer stated unit freezer thawed and all the ice melted. He cleared it unit and plugged back in. He said he thought he smelt a burning smell within unit and unplugged. Unit unplugged when I arrived. Plugged in unit. Compressor running, unit starting to cool. Ran manual diagnostics function tests, all tests passed. Let unit run in cooling mode for awhile and observed. No issues found at this time. Advised customer possible control issue/stuck defrost. Would quote customer for control if issue returns."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Oakwood Village, OH 44146

Manny

Job Details: 09/10/2021

"Cc unit not making ice after previous tech left, found ice make in the off position and eye sensor block with factory tape, turned on ice maker ran service mode harvest and fill test both pass advice customer to monitor the unit, customer also stated that the LEDs in the RC are blinking, found freezer LED off, replace the led module, by service pointer disconnected the unit and restarted it LEDs are still intermittent. Service pointer suggest to replace main board, customer doesnt want to repair, asked if there is anything I can do to help, advise customer that I could disconnect one of the module that is blinking, she said to do it. Disconnected LED module opt test ok; used 1 W10695459 (Led module) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAW0

Near Geneva, OH 44041

Jeff M

Job Details: 09/10/2021

Installed the new part op tested good. Gasket

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Mentor, OH 44060

Joe O

Job Details: 09/10/2021

"Cc: convect fan shutting off intermittently, switch faultyFound switch is functioning correctly. Advised customer the convect fan is designed to shut off intermittently throughout the heating cycle. Ran tes bake. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Willoughby, OH 44094

Corina B

Job Details: 09/10/2021

"CC that there is a knocking noise. Checked the fans, compressor water. Normal noises. Cyst does have a saddle valve. Advised cust to replace the saddle valve with an inline valve. Showed customer the owners manual with normal noises. Opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near North Olmsted, OH 44070

Gabriel P

Job Details: 09/10/2021

"Found terminal burn replace from t/s opt test ok ; used 1 8171385RC (3 PRONG RANGE CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Aurora, OH 44202

Brian M

Job Details: 09/10/2021

"Cc unit not cooling in freezer Pressure is at 20 low side and high side at 90, Whirlpool states compressor is bad Recovered refrigerant Replaced compressor using back stock Ran 28 inch vac for 20 min Watched no change Recharged with 5.75 oz r134a; used 1 W10779331 (Compressor), and 1 Tjaf1200 (Tube) from stock"

We serviced a

MAYTAG DRYER

Model MED6230RHW1

Near Highland Heights, OH 44143

Dan H

Job Details: 09/10/2021

"Customer complaint that unit is taking a long time to dry clothes, found vent crushed(see pic), advised customer to replace vent, started normal dry cycle, unit heated, unit is operating as designed"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Bedford, OH 44146

Manny

Job Details: 09/10/2021

"Unit starts and shuts off on its own no communication between ui and main control, ordering main control and ui, Customer cant find house key, she asked if I could wait like 15 mins for her sister to unlock the door. Informed AP of the Issue waiting with customer. ; ordrng 1 W11112662 (Ui) and 1 W11171748 (Main control)"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Painesville, OH 44077

Joe O

Job Details: 09/10/2021

Cc: control locks power cook on cook topInstalled display board. Found old display board not clipped in. Cooktop would not power on with new board. Removed and re installed old board. Reordering ui board; ordrng 1 W11208294 (display)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Lakewood, OH 44107

Angel

Job Details: 09/10/2021

"Cc that unit is not draining. Verified and unit was full of water ran diagnostics and found error code F8E4 drain electrical problem and F6E4 float switch open. Vacuumed out water and found glass obstructing the drain hole removed cleaned out and tested unit unit draining as should but the impellers have a little damage to them will need to order drain pump. Customer does not want to fix right now because of time issue. Will call later if they decide to get it replaced. Do not order part. Opt test ok.; ordrng 1 WPW10531320 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Strongsville, OH 44136

David R

Job Details: 09/10/2021

"Replaced door, bin and UI. Tested water. Slow water pressure, let customer know to try new water filter. All other components good, icemaker cycled. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Parma, OH 44130

Gabriel P

Job Details: 09/10/2021

Found door rubbing with cabinet on freezer it needed a washer replace front t/s opt test ok ; used 1 WP487576 (NYLON SHIMMING WASHER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Mentor, OH 44060

Corina B

Job Details: 09/10/2021

"CC that the dishes are coming out dirty. Confirmed. Checked the power at the control 0 volts to the pump and motor. Will need a new control. Advised cust the pump and motor might also need to be changed. Poss; ordrng 1 W11306302 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Olmsted Falls, OH 44138

David R

Job Details: 09/10/2021

Replaced bake igniter. Tested at 350*. Good op test ok.

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW02

Near Olmsted Falls, OH 44138

Angel

Job Details: 09/10/2021

"Cc that washer was not doing anything. Verified ran diagnostics and found error code f21 long drain f20 no water detected entering machine. Verified and drain pump is working intermittently will need new drain pump replaced.; ordrng 1 280187 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elyria, OH 44035

Gabriel P

Job Details: 09/10/2021

"No issues found working as designed,opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Painesville, OH 44077

Joe O

Job Details: 09/10/2021

"Cc: unit filling, pausing, then re fillingFound no stored error codes. Ran auto test found unit is not shifting. Replaced actuator. Ran auto test and calibration. Ran normal cycle. Op test ok"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Aurora, OH 44202

Marie V

Job Details: 09/10/2021

Cc that the unit is not heating. Confirmed check power and found terminal block L2 blown. Unit will need power cord and terminal block. ; ordrng 1 279318 (Terminal block wires) and 1 PT500L (Power cord 3prong)

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Maple Heights, OH 44137

Marie V

Job Details: 09/10/2021

Cc that the unit is not heating. Confirmed. Check power form L1 to N 120 and from L2 to N 2V. Cust check breaker box and found a fuse that was blown. He replaced it. Tested unit. Started heating. Op test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF3

Near Madison, OH 44057

Jeff M

Job Details: 09/10/2021

Installed the new part op tested good. While I was there I noticed that the Mullins strip was broken this mustve happened very recently; schdld next appmnt for 9/22 WED AM

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mentor, OH 44060

Brian M

Job Details: 09/10/2021

Went to recover refrigerant found unit to be in a 20 inch vac Filled unit with 150 psi of nitrogen Waited did not see anything move Sprayed all visible lines with soapy water Nothing Called whirlpool stated previous conditions and todaysNon repairable.

We serviced a

WHIRLPOOL DRYER

Model LE4440XWW0

Near Lakewood, OH 44107

Manny

Job Details: 09/10/2021

"Cc unit timer wont advance, found time knob and shaft with deterioration, timer advance but hard to determine which cycle has been selected since knob wont grab on to shaft. Ill need to order new timer and timer knob, timer knob is discontinued. Contacted BJ he said to still list the parts needed even if the are discontinued to summit the report to the warranty company.; ordrng 1 WP348320 (Timer) and 1 3392732 (Timer knob)"

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Madison, OH 44057

Jeff M

Job Details: 09/10/2021

Installed the new part op tested good. Motor

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QHX00

Near Aurora, OH 44202

Jason N

Job Details: 09/10/2021

"Cc unit leaking and frost buildup in freezerFound frost buildup around dispense chute in freezer. Ice door for dispenser is not sealing up properly, tabs on door are broken off. Unit needs ice door kit. Checked for leaks, found drip tray under unit overflowing. Tray had slipped down below heater coils which caused it not to evaporate defrost water fast enough. Emptied tray and reset into position, ensured it was secure. Ordering ice door kit and customer wants to replace dispenser grille. ; ordrng 1 W10823377 (Ice door kit) and 1 WP2180325 (Grille)"

We serviced a

MAYTAG WASHER

Model MVWB855DC1

Near Avon Lake, OH 44012

Angel

Job Details: 09/09/2021

"Cc that unit was not operating or wanting to do anything. When arrived customer explained that unit started working ran diagnostics and found error code F6E3 acu can not hear or communicate with ui. Will need main control board and ui replaced. Gave customer estimate and Customer will not fix unit. Do not order parts. Opt test ok.; ordrng 1 W10916649 (Main control) and 1 W11226503 (Console), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFEW3025PBC

Near Conneaut, OH 44030

Jeff M

Job Details: 09/09/2021

The unit is not working correctly I found the door was locked and the fan was on. I was able to jimmy the door open. I found that the main control board had a thermal event. I tested the heating elements the heating elements tested good needs a new main control board no ETA.; ordrng 1 316418595 (Control) and 1 1w3 (Shipping)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Ashtabula, OH 44004

Jeff M

Job Details: 09/09/2021

Installed the new part op tested good. Actuator

We serviced a

MAYTAG FREEZER

Model MZF34X16DW01

Near Huntsburg, OH 44046

Brian M

Job Details: 09/09/2021

"Cc unit still not cooling properly and melting ice cream Found unit to have good temps from bottom to middle section but upper shelf warmer Found fan not running properly Needs fan motor ; ordrng 1 WPW10359880 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Euclid, OH 44123

Dan H

Job Details: 09/09/2021

"Customer complaint that unit was humming then shut off and will not turn back on, plugged in user interface lit up, canceled, drain pump just humming, , unit needs new drain pump ; ordrng 1 WPW10581874 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Cleveland, OH 44110

Dan H

Job Details: 09/09/2021

"Customer complaint that unit is not making ice, fresh food section temperature at 38 degrees, freezer section temperature at -6 degrees , ran ice maker diagnostics, no error codes, found ice bin full, unit is operating as designed"

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS11

Near Lyndhurst, OH 44124

Dan H

Job Details: 09/09/2021

"Customer complaint that unit is not heating and light will not shut off, ran diagnostics found f6e6(oven appliance manager lost communication ) error code, door switches are good, started bake for 350 degrees, oven barely heated, control is sending a constant 120vac to oven light, button on user interface is working unit needs new control and thermostat ; ordrng 1 WP4449751 (Tstat) and 1 W11179310 (Cntrl)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Cleveland Heights, OH 44121

Dan H

Job Details: 09/09/2021

"Customer complaint that unit is not heating, started normal dry cycle, unit is heating, good airflow out of unit, unit is operating as designed"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Cleveland, OH 44125

Manny

Job Details: 09/09/2021

Replaced oven glass door opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Cleveland, OH 44108

Dan H

Job Details: 09/09/2021

"Installed new valve, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Independence, OH 44131

Manny

Job Details: 09/09/2021

"Cc unit not cooling, found suction line kinked at the evaporator impossible to repair due to the location of the kinked on the line Called wp tech line. Dem the unit non repairable by wp tech"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Parma, OH 44130

Gabriel P

Job Details: 09/09/2021

Ran diagnostic test found no error code also ran calibration and auto test they both pass also ran a load is filling and agitating and washing ask how is she loading unit and advise her how better run unit and what to watch out for

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Seven Hills, OH 44131

Manny

Job Details: 09/09/2021

Cc unit leaks on bottom. Found no leaks unit working as designed. Opt test ok

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Willoughby, OH 44094

Dan H

Job Details: 09/09/2021

"Customer complaint that unit is not spinning properly and making noise, found suspension mount broken, suspension is very worn out, unit needs new suspension kit, customer will contact us if they want the repair ; ordrng 1 W10780045 (Suspension), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Painesville, OH 44077

Dan H

Job Details: 09/09/2021

"Customer complaint that unit is leaking, found water splashing over tub lip, tilted unit back slightly with leveling feet, no water splashing over tub lip observed , op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED20PKXBN00

Near Elyria, OH 44035

David R

Job Details: 09/09/2021

"Cc unit is frost up on FZ behind evap and has to defrost it every 5-7 days. Heater checks good, 25 ohms. Used flat head to turn timer into defrost, not sending 120 to heater. Would replace timer and bi metal at same time. Ordering parts. ; ordrng 1 W10822278 (Defrost timer) and 1 WPW10225581 (Bi metal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ

Near Parma Heights, OH 44130

Gabriel P

Job Details: 09/09/2021

"Found error code f4e3 motor not running confirm not running giving estimate ; ordrng 1 W11087376 (Pump), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG SXS REFRIGERATOR

Model MFI2568AEW

Near Cleveland, OH 44118

Manny

Job Details: 09/09/2021

"Cc unit not cooling in the freezer after a power outage, found evap fan encased in ice, steamed evap, good frost pattern. Monitored unit for 10 mins temp seems to be going down. Op test ok."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Westlake, OH 44145

Angel

Job Details: 09/09/2021

Range Cord was replaced. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Manny

Job Details: 09/09/2021

"Cc Unit is stuck in 1 min. Confirmed that the unit is stuck on one minute and wont advance, try resetting the unit but it wont reset, try putting unit into diagnostics, unit shuts off and restarts still stuck on 1 min. Unit need main control and ui; ordrng 1 W11367297 (User interface) and 1 W11334214 (Electronic control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Avon, OH 44011

Marie V

Job Details: 09/09/2021

Cc that the unit was leaving about an 1inch of water. Cust replaced drain pump and it seems to work for a while but is doing the same thing. Check unit didnt have any water. Started unit. It wouldnt drain. Got it to drain and found glass inside also found drain pump impeller broke. Unit will need new drain pump. Cust will change. ; ordrng 1 WPW10348269 (Drain pump)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Geneva, OH 44041

Jeff M

Job Details: 09/09/2021

Unit has a lot of soap residue break down inside the machine. They do not have hot water going to the unit so they are running tap cold wash for everything at the same time only using pods the pods do not disintegrate properly in Coldwater I recommend for them to either a fix the hot water side on the washer so they can run a proper clean washer cycle or switch soaps something that is more cold water friendly

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Avon Lake, OH 44012

Gabriel P

Job Details: 09/09/2021

Try doing the same thing i did in the back to the front ask bj of what he thinks he said it was a good idea told customer that if it continues to freeze I will contact whirlpool tech line

We serviced a

KITCHENAID COOKTOP ELE

Model KICU509XBL00

Near Chardon, OH 44024

Jason N

Job Details: 09/09/2021

"Could not install burner plates. Found small plate was damaged, insulation pad was almost completely shredded in box. Will need to reorder small burner plate.; schdld next appmnt for 10/1 FRI !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Painesville, OH 44077

Joe O

Job Details: 09/09/2021

Cc: hanging wire in freezerFound customer was referring to ice maker bail arm. Customer requested to remove ice maker. They have no water hooked up to unit. Removed ice maker per customer request. Op test ok

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Willowick, OH 44095

Dan H

Job Details: 09/09/2021

"Customer complaint that ice maker is over flowing, confirmed, customer states ice maker has been replaced already, unit needs new control , customer does not want repair ; ordrng 1 MSC21C6MFZ00 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bedford Heights, OH 44146

Jason N

Job Details: 09/09/2021

"Cc unit not spinning clothes out. Customer stated unit will not always spin out clothing. Ran diagnostics, found code f7e6 for motor fault. Checked under unit, found shifter arm popped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Avon, OH 44011

Angel

Job Details: 09/09/2021

"Cc that washer started sensing but never did anything else. Verified and found unit in flood mode. Ran diagnostics and found error code F0E2 OVER SUDS CONDITION DETECTED, F9E1 LONG DRAIN, and F3E1 PRESSURE SYSTEM FAULT checked pressure hose and it was not kinked blew through it and was not clogged ran a calibration and auto test but unit still was not functioning properly drain pump was over heating as well will need main control board and drain pump replaced. Customer does not want to fix do not order parts.; ordrng 1 W11116592 (Main control) and 1 W10876600 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Maple Heights, OH 44137

Jason N

Job Details: 09/09/2021

"Cc unit leaking Customer stated when unit drains, water leaks from underneath. Ran drain pump manual operation, checked under unit. Found water spraying from interior drain hose, found small tear in rubber hose. Unit needs interior drain hose. Not showing in stock at Marcone, office to contact customer with next service date.; ordrng 1 W11553446 (Hose drain interior)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Rocky River, OH 44116

Marie V

Job Details: 09/09/2021

"Cc that the unit was making a loud noise and it was steady. Ran diag step 3 , 4 , 57 . Ran all components on unit that can make noise and check evap cover and fan for frost it was good. Could not duplicate issue. Working as designed for now. Advice cust to take a quick video if noise comes back. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWB01

Near Wickliffe, OH 44092

Dan H

Job Details: 09/09/2021

"Customer complaint that freezer section door handle is falling off , confirmed, tightened handle, op test good"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB07

Near Cleveland, OH 44109

Gabriel P

Job Details: 09/09/2021

"Replace fresh food seal only the freezer was good it just needed to snap on also steam both gasket and lubricate then also explain customer that unit is leaning forward cause of floor warped they to have to put something underneath from legs to bring unit to level otherwise the door will not support the weight and also found few damages on unit and took pictures,opt test ok"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Kipton, OH 44049

David R

Job Details: 09/09/2021

"Cc unit not heating correctly. Found open thermal fuse. Replaced from t/s. Tested. Heated on high, hot heat coming outside vent. Op test ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM00

Near Fairview Park, OH 44126

Marie V

Job Details: 09/09/2021

"Cc that the unit is not cooling properly that ice maker is slow and that it made a crack noise. Took temps 23* on freezer 54* fresh food section. Found a block of ice on freezer back wall. Took cover off . Unit has a good frost pattern. When you touch the evap finger sticks. Found fan no running. Check for power has 119V . Unit will need new evaporator fan.; ordrng 1 WP2315539 (Fan), used 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Pepper Pike, OH 44124

Corina B

Job Details: 09/09/2021

CC that the unit is not draining. Confirmed. Found a piece of glass in the drain pump. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB02

Near Pepper Pike, OH 44124

Corina B

Job Details: 09/09/2021

CC that there is a noise and the food is freezing. Confirmed found the deli drawer not in line with the drawer. Found the damper making a noise. Will need a new damper and thermistor ; ordrng 1 W11164593 (Damper) and 1 W10316760 (Thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Cleveland Heights, OH 44118

Corina B

Job Details: 09/09/2021

"CC that there is rust on the door. Confirmed. Found the finish is coming off causing the unit to rust. Took pictures. Will need a new panel, office to reschedule. ; ordrng 1 W11087377 (Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWY00

Near LaGrange, OH 44050

David R

Job Details: 09/09/2021

"Replaced icemaker, called fog water, no leaks. Good. Tab on W10270087 was broken. Might have been from taking things. Sending over to office/parts to find and review. ; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Strongsville, OH 44149

David R

Job Details: 09/09/2021

"Cc unit measure fill was set too high and caused water to over flow. No lights, FZ fan humming. Found whole deli drawer control filled with water and wires broken. Causing all issues. Unplugged harness from drawer, lights and UI working again. Build up of ice 2-4 inches in FZ on evap. Will take time to replace and steam.** I let customer know door will take 4-8 weeks to arrive; ordrng 1 W10815669 (Deli door and control) and 1 W11249952 (Motor evap) and 1 Wpw10769076 (Deli ui) and 1 W11170612 (Harness)"

We serviced a

KENMORE RANGE

Model 790.78853601

Near Cleveland Heights, OH 44118

Corina B

Job Details: 09/09/2021

CC that the burner flame is not high and the burner does not light right away. Cleaned the burners and the orfices Opt test ok

We serviced a

GE WASHER

Model GTW685BPL0DG

Near Chesterland, OH 44026

Joe O

Job Details: 09/09/2021

"Cc: not draining or spinningFound drain pump not running. Small amount of humming from drain pump. Drain hose is clear. Needs drain pumpDrain pump out of stock. Office to reschedule ; ordrng 1 WH23X27574 (pump drain asm), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE DRYER

Model 110.87088602

Near Highland Heights, OH 44143

Jason N

Job Details: 09/09/2021

"Cc unit not working, code f01Verified code f01 on display for main control failure. Unit needs main control. Part not showing in stock at Marcone, advised customer no eta. Based on price and possible unavailable part with no timetable, estimate only at this time. ; ordrng 1 W10339955 (Main control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Strongsville, OH 44136

David R

Job Details: 09/09/2021

Cc unit not draining. 9-1 long drain. Checked and motor is humming. Found metal strap broke fins in drain pump. Had one on truck. Replaced. Tested. Good. Op test ok. ; used 1 WPW10276397 (Drain pump) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Willoughby Hills, OH 44094

Jason N

Job Details: 09/09/2021

"Cc unit freezer section not cooling properlyCustomer stated twice now, unit freezer section has warmed up enough to allow ice to melt and product to thaw, then goes back to normal cooling. Freezer temps are normal at this time. Did find large amount of frost buildup on ff evaporator and cover, thermistor out of range. Ordering ff evap thermistor and fan. ; ordrng 1 W10316760 (Thermistor) and 1 W11098695 (Fan scroll) and 1 W10822639 (UI)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Gates Mills, OH 44040

Joe O

Job Details: 09/09/2021

Installed door panel. Op test ok

We serviced a

GE DRYER

Model GFD45GSSM0WW

Near Madison, OH 44057

Jeff M

Job Details: 09/09/2021

the flame tube was rubbing against a pice of metal. I bent the metal op tested good

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVQ2

Near Perry, OH 44081

Jeff M

Job Details: 09/09/2021

Installed the new part op tested good. Water valve

We serviced a

GE REFRIGERATOR

Model TFX20JRXAWH

Near Madison, OH 44057

Jeff M

Job Details: 09/09/2021

The unit is not defrosting I took the back wall out I tested the heating circuit needs a new heating circuit. comes as an assembly two heating elements and an in-line fuse. EST; ordrng 1 WR51X442 (Heater ASSY) and 1 123 (Shipping)

We serviced a

SAMSUNG DRYER

Model DV42H5200EWA3

Near Cleveland, OH 44109

Gabriel P

Job Details: 09/09/2021

"Replace heating element turn unit on and it heat,opt test ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Willoughby Hills, OH 44092

Joe O

Job Details: 09/09/2021

Installed water valve. Ran auto test and calibration. Op test ok

We serviced a

FRIGIDAIRE DRYER

Model FLCG7522AW1

Near Highland Heights, OH 44143

Joe O

Job Details: 09/09/2021

"Cc: buzzing noiseFound buzzing coming from gas coils/gas valve area. Needs gas coils; ordrng 1 5303931775 (coil kit), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE WALL OVEN

Model FGET2765KFB

Near Shaker Heights, OH 44120

Corina B

Job Details: 09/09/2021

"CC that the unit is dead. Confirmed. Cust had a control there. Checked the fuses, good. Checked the power coming in. Replaced the control. Opt test ok."

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Strongsville, OH 44136

Gabriel P

Job Details: 09/09/2021

"Ran diagnostic found no error ran factory test and calibration also ran drain and spin it pass,opt test ok Working as design"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Strongsville, OH 44149

David R

Job Details: 09/09/2021

"Cc unit not dispensing ice and water. Found slight gap on left door not pushing door switch all the way closed. Used door spacer to help close switch correctly. Tested, with ice and water. Good. Op test ok.***if happens again will need to order left door stainless steel. W11435353; used 2 WP2177331 (DOOR SPACER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXSB00

Near Cleveland, OH 44105

Corina B

Job Details: 09/09/2021

"Replaced the diffuser and thermostat. Opt test ok ; used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL DRYER

Model GEW9868KL1

Near Wickliffe, OH 44092

Jason N

Job Details: 09/09/2021

"Cc unit shocking customer when touchedCustomer stated unit stopped producing heat at the same time, when touching unit, customer received a shock. Inspected unit power cord, and components for any wiring that may be shorting to cabinet. All checked good. Checked power into unit. Found missing N from receptacle. Advised customer to contact electrician"

We serviced a

FRIGIDAIRE FREEZER

Model LFFH17F3QWC

Near Mentor, OH 44060

Jason N

Job Details: 09/09/2021

"Cc ice buildup on bottom of freezer, leaking Found ice buildup up on bottom of freezer, evap drain frozen over. Cleared ice from freezer, steamed out drain hole. Checked drain tube in rear of unit, clear and properly installed. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2876DRM02

Near Kent, OH 44240

Brian M

Job Details: 09/09/2021

"Cc unit leaking Found valve cracked Needs valve ; ordrng 1 W10865826 (valve), used 1 SHIPPING (shipping and handling) from stock"