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Paul H.
ACF3315AK AMANA RANGE Cecked connections to surface igniters and spark module, tested and surface burners lit, unable to reproduce issue, op test ok
Paul H.
FGHS2631PF4A frigidaire refrigerator Found ice due to defrost clogged, drain line is cracked, caused air migration to freeze over and clog drain, need to replace drain line; ordrng 1 241830905 (DRAIN)
Corina B.
WEG515S0FS0 WHIRLPOOL RANGE Found the bottom draw was shorting out the wires. Replaced the wires. Preheated the oven to 350* cycled. Optest ok.; Job Cmpltd
Chris H.
PSH25MGWCBV GE REFRIGERATOR Only one part showed up, during removal of lower box found lowest fan in the custom cool section is not running, is receiving power, also thermistor cover broke off, unit needs new custom cool section fan and thermistor cover, spoke with gs ordering parts ; ordrng 1 WR02X10647 (grille sensor) and 1 WR17X13035 (qc fan & harness asm), schdld next appmnt for 7/20 THU
Dan H.
KEMS306BBL2 WHIRLPOOL RANGE Installed new over door glass, op test good ; Job Cmpltd
Corina B.
CVE4370B WHILRPOOL COOKTOP CC that the right back burner broke. Found the right back burner had broken off. Checked voltage, correct. Called GS to order parts. ; ordrng 4 12001676 (receptacle assy 1549)s and 4 715877 (pan small 1544)s and 4 715878 (pan large 1750)s and 2 WPY04100165 (elmnt-surf 3058)s and 2 WPY04100166 (elmnt-surf 3299)s, schdld next appmnt for 7/20 THU
Corina B.
DRSR483GG7WW GE DRYER CC that the unit is not drying. Found the vent is clogged with lint and it does not have proper air flow. Its a long run and one of the semi rigged vents is smashed. Cleaned unit out. Cycled unit, cycling properly. Advised cust to replace the smashed vent with a new one. The clean the vent out. Advised cust 6-8 bath towels is a full load where they are overloading the washer and dryer. Optest ok
Corina B.
KRFF305ESS00 KITCHENAID REFRIGERATOR CC that the ff door handle is loose and the ff doors are uneven. Tighten the door handles and leveled the ff door. Optest ok. ; Job Cmpltd
Corina B.
WRF535SMBW00 WHIRLPOOL REFRIGERATOR , Steamed the gasket out. Sealing tight. Optest ok. Did not replace the gasket, there was nothing wrong with the one on the unit. ; Job Cmpltd
Corina B.
GX2FHDXVB04 WHIRLPOOL REFRIGERATOR CC that the unit is frosting in the fz. Found the left hand gasket is not touch the frame. Used steamer to staem the gasket out. Tight seal. Optest ok.; Job Cmpltd
Corina B.
GTD42GASJ0WW GE DRYER CC that there is a rattle coming from the unit. Removed the front panel checked all of the screws. They were all tight. Could not duplicate the problem. Optest ok. ; Job Cmpltd WFG540H0ES0 WHILRPOOL RANGE Replaced the parts listed. Brought core back for return. Cust threw box out. Preheated the oven to 350*. Optest ok. ; Job Cmpltd
Chris H.
MVWX655DW1 MAYTAG WASHER Customer complaint that unit will not do anything, plugged unit in unit is in a continuous drain cycle, cancelled ran diagnostics found shifter fault, cleared code,unit switched from agitate to spin without hesitation, shifter is working at this time, instructed on proper load size and soap usage ,no further issues discovered unit operates as designed ; Job Cmpltd
Chris H.
WTW5000DW WHIRLPOOL WASHER Customer complaint that units lock is not working properly and that its not spinniing the clothes out, unit is not balanced, leveled unit, ran diagnostics no codes found, nit completed its service cycle, unit is plugged into a gfi recepticle advised unit should be plugged into non gfi grounded outlet, ; Job Cmpltd
Chris H.
M1TXEMMWQ00 MAYTAG REFRIGERATOR Installed new door gasket, op test good; Job Cmpltd
Chris H.
WET4024EW0 WHIRLPOOL WASHER Customer complaint that unit is smoking and not spinning, found tub assembly being stopped by braking mechanism, unit is leaking onto transmission, spoke with gs ordering parrts, allow exta time as is a stack unit and in a small area ; ordrng 1 285785 (clutch) and 1 W10820043 (brake & drive tube) and 1 WP8577374 (seal-shaft), schdld next appmnt for 7/20 THU
Chris H.
MVWX655DW0 MAYTAG WASHER Unable to remove the washplate to get access to tub retainer, soaked in wd 40, broke washplate will need to order and allow extratime when returning in case i need to cut or chizel off washplate, spoke with gs ordering part ; ordrng 1 W10902814 (WASHPLATE), schdld next appmnt for 7/20 THU
Chris H.
WRT111SFDB02 WHIRLPOOL REFRIGERATOR Installed parts, knob was lost ,unit needs a knob, ordering part, no need for return visit; ordrng 1 W10465177 (knob-therm), schdld next appmnt for 7/20 THU
Chris H.
ED5HVEXVQ02 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not always dispensing ice and that the ff section is freezing items such as letteuce,frz temp at 0 ff temp at 39 advised custtomer on keeping delicate items on different shelves as cold air drops and that will be the coldest section of the ff side, dispensed ice, found auger motor coupler stripped out, unit needs a new auger motor and coupler, spoke with gs ordering parts, rs per customer request ; ordrng 1 WPW10169511 (coupling) and 1 WPW10317991 (motor)
Chris H.
MVWC555DW0 WHIRLPOOL WASHER Customer complaint that unit is not advancing past sensing fill, confirmed ,ran diagnostics found basket speed sensor fault, unit needs a new shifter, qouted customer, customer states unit is under an aarons warranty, advised customer to contact aarons and have pop faxed to the office, confirmed with gv ; used 1 W10913953 (ACTUATOR 56.45) from stock, schdld next appmnt for 7/19 WED
Dan H.
MDBH945AWS0 WHIRLPOOL DISHWASHER Tab that holds swith in place on new latch assembly was recieved broken(see pic), need to reorder latch assembly; ordrng 1 WPW10130695 (LATCH), schdld next appmnt for 7/20 THU ! MFI2266AES MAYTAG REFRIGERATOR Installed new track, chiller, and door gasket, op test good ; Job Cmpltd
Dan H.
WDF520PADB7 WHIRLPOOL DISHWASHER Called customer, front panel came damaged, unit is black, ordering new black panel; ordrng 1 W10802703 (PANEL), schdld next appmnt for 7/20 THU
Dan H.
WRS322FDAW04 WHIRLPOOL REFRIGERATOR Customer complaint that water is leaking from dispenser, found a peice of ice blockin ice maker fill cup causing water to leak out of mold and into ice bin, removed ice, op test good ; Job Cmpltd
Dan H.
MEDZ600WR0 MAYTAG DRYER Customer complaint that unit is not heating and not shutting off, started timed dry cycle, unit is heating, unit completed timed dry cycle and shut off, unable to duplicate the problem, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
Dan H.
WRB322DMBW00 WHIRLPOOL REFRIGERATOR Recovered refrigerant, installed compressor and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 WPW10143759 (DRIER) from stock, Job Cmpltd
Dan H.
MCO165UW MAGIC CHEF MICROWAVE Unit is not a whirpool, it is not under whirlpool manufacturers warranty, advised customer to contact magic chef to find servicer, customer does not have money for service charge; Job Cmpltd
Dan H.
MVWC565FW0 WASHER MAYTAG Customer complaint that unit makes alot of wierd noises and not filling with enough water, ran diagnostics found f5e3(lid unlock fault) error code, ran manual test cycle, lid locks and unlocks, ran heavy agitate and high speed spin, no unusual noises heard, started normal wash cycle, unit filled up to normal water level and advanced to agitate, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
Brian B.
WHIRLPOOL REFRIGERATOR KBFS20EVMS8 , Found drain clogged and water leaking from freezer. Replaced drain tube from t/s. Used steamer to clear ice. Optest ok. Cust has plastic waterline attached. Advised that this could be a flood hazard and to use copper or braided flexline.; used 1 W10619951 (TUBE-DRAIN) from stock, , Job Cmpltd,
Robert A.
GE REFRIGERATOR GFE28HMHEES Installed cond fan asm and c/b, plugged in unit, fan and comp running, op test ok; Job Cmpltd,
Gail V.
KITCHENAID REFRIGERATOR KSCS25FVBL02 Found water flow slowes down, removed filter, water is steady, needs filter replaced, cust stated that filter was replaced over weekend, replaced again, op test ok; Job Cmpltd, saved tckt [SdLink\294532a.png], saved
Robert A.
MAYTAG DRYER MDE5500AYQ ound control not responding, reset connections, ribbon cable brittle, needs ui and c/bCust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; ordrng 1 22004445 (UI201.60) and 1 33003028 (CONTROL338.56. NLA), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,JOB COMPLTD
Robert A.
WHIRLPOOL REFRIGERATOR KBBR206ESS Cleared ice, replaced thermistor, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
Tim G.
KITCHENAID REFRIGERATOR KFIS29PBMS03 Complaint of unit not making ice. Checked unit and found no ice production and the optics not responding. Unplugged unit to reset, op test no good. Checked test 56 and found a E2 failed switch. Tried a harvest and found the motor to not turn without force. Found icemaker motor to have failed. Customer has a icemaker that whirlpool sent out replaced ice maker, op test good. Used WPW10764668; Job Cmpltd,
Tim G.
WHIRLPOOL DISHWASHER KUDS30FXSS5 Complaint that the upper rack is missing parts and keeps falling out of the track. Checked unit and found the upper rack adjusters broken. Replaced with updated kit, op test good. ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock, Job Cmpltd,
Brian B.
JENN-AIR HOOD DOWN DRAFT JXD7036YS0 Complaint that the unit will not turn on. Customer stated that the unit did rise and go back down but no fan. Checked the unit and found the filters out causing the unti to not go up or down. Installed filters and found good op on unit but the fan. Checked and found good. Checked switches and found good, relay not closing. Found the upper switch leads discolored as well. Unit will need the control and switch. Customer has a home warranty with America's preferred. So left as estimate. ; , Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR WRS322FDAM04 Complaint that there is ice building up inthe freezer compartment at the top of the door. Checked and found the seal good and no gaps. Tech used silicone to seal between the case and the liner to prevent from happening. Advised the customer that this time of year it is not abnormal to see some ice droplets. Customer to watch. ; Job Cmpltd,
Chad P.
KFCP22EXMP4 KITCHENAID REFRIGERATOR Found both sections in no cool. Unit seems to be trying to cool. No fans or comp running. Unit does not seem to be in defrost. Reset power to unit. Unit started comp and fans. No frosting on evap. Found comp inefficient. Also, do to no cool baskets in the freezer are rusting and lh track is rusting. Also, found door seals to ff section ripping and have mold. Needs baskets, track, seals and compressor. Big job. Three job count. Cfc tech only. ; ordrng 1 W10120003 (basket-fzr) and 2 W10443241 (gasket-fip)s and 1 W10507884 (compressor) and 1 WPW10119854 (BASKET) and 1 WPW10170836 (TRACK), schdld next appmnt for 7/19 WED ! [***], saved tckt [SdLink
Chad P.
KFCP22EXMP4 KITCHENAID REFRIGERATOR Found both sections in no cool. Unit seems to be trying to cool. No fans or comp running. Unit does not seem to be in defrost. Reset power to unit. Unit started comp and fans. No frosting on evap. Found comp inefficient. Also, do to no cool baskets in the freezer are rusting and lh track is rusting. Also, found door seals to ff section ripping and have mold. Needs baskets, track, seals and compressor. Big job. Three job count. Cfc tech only. ; ordrng 1 W10120003 (basket-fzr) and 2 W10443241 (gasket-fip)s and 1 W10507884 (compressor) and 1 WPW10119854 (BASKET) and 1 WPW10170836 (TRACK), schdld next appmnt for 7/19 WED ! [***], saved tckt [SdLink
Jeff M.
FFBD2406NB FRIGIDAIRE DISHWASHER The pump was making a vary loud grinding noise I wedged a thick piece of paper underneath the pump to make it tolerable. The unit needs a new pump; ordrng 1 154844301 (motor & pump assy),
Jeff M.
ZCGP150LH GE COMPACTOR unit will not automatically go down I found the upper directional switch was open needs new directional switch; ordrng 1 WC21X10004 (direction switch),
Jeff M.
NTW4516FW1 AMANA WASHER The main control ia getting 120vac but not responding needs a new main control; ordrng 1 W10914909 (CONRTOL)
Jeff M.
KRFC704FSS00 KITCHENAID REFRIGERATOR Talked with whirlpool tl 7719554207 file # unfortunately the light module plug the pins came out of the connector coming out of the cabinet liner see the picture is unrepairable so i called Whirlpool Tech why nonrepairable got a file number;
Jeff M.
MMV4205DE3 MAYTAG MICROWAVE Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
MVWB765FW0 MAYTAG WASHER Installed new part unit op tested good ; Job Cmpltd,
Paul H.
FGHS2631PF4A FRIGIDAIRE REFRIGERATOR Found ice due to defrost clogged, drain line is cracked, caused air migration to freeze over and clog drain, need to replace drain line; ordrng 1 241830905 (DRAIN),
Paul H.
KFIS29PBMS00 WHIRLPOOL REFRIGERATOR Replaced IM gasket, control and thermistor, tested unit, everything appears functioning, op test ok; Job Cmpltd
Paul H.
KUDC10IXWH4 WHIRLPOOL DISHWASHER Unit requires 120v, is drawing 25v at junction box, indicates home wiring issue, recommending electrician
Paul H.
WRS322FDAM04 WHIRLPOOL REFRIGERATOR Observed operation of unit, volume of unit is normal, unit is operating properly.; Job Cmpltd,
Paul H.
MFW9800TQ0 MAYTAG WASHER Control locked upon arrival, unlocked and ran diagnostics, no errors, ran test cycle, no issues found, unit functioning properly. Explained control lock function
Chad P.
WRS322FDAM04 WHIRLPOOL REFRIGERATOR Advised on filter door and housing operations. Explained that door pulls out filter. Operations are normal. Op test ok. ; Job Cmpltd
Chad P.
JKP38G GE WALL OVEN Installed bake element. Op test ok.
Chad P.
WTW8040DW0 WHIRLPOOL WASHER Installed gearcase. Op test ok. ; Job Cmpltd
Chad P.
WEG515S0FS0 WHIRLPOOL RANGE Found burner tune not aligned with valve correctly. Aligned and ran bake. Op test ok. ; Job Cmpltd
Chad P.
KDFE204EWH3 KITCHENAID DISHWASHER Ran unit on normal wash and service test mode. Unable to duplicate any abnormal noises at this time. Advised to use as normal. If issues return please contact wpl back for service. ; Job Cmpltd
Brian B.
WHIRLPOOL DRYER WGD8500DW3 Replaced control panel. Ran test cycle. Optest ok.; Job Cmpltd,
Chad P.
MDB4949SDZ0 MAYTAG DISHWASHER Found float stuck up. Corrected. Op test ok. ; Job Cmpltd
Chad P.
GSS30C7EYB00 WHIRLPOOL REFRIGERATOR Found fz section around 20f. Bottom of evap no lo ger sweating. Tapped system. Unit is about five in vac. Gave unit a booster charge. Advused to monitor unit for 24 hrs. Is unit recovers and temps go back to normal evap will need to be replaced.
Paul H.
JGB750SEF3SS GE RANGE Bake igniter intermitently draws power, does not draw 3 amps, ordering bake igniter; ordrng 1 WB13K21 (ignitor,oven
Brian B.
MAYTAG WASHER MHW3505FW0 Replaced panel. Leveled machine..Ran test cycle. Optest ok.; Job Cmpltd, saved tckt [SdLink\294051d.png], O-emld tckt [SdLink\294051e.png],
Robert A.
FRIGIDAIRE REFRIGERATOR 4A 42202607 Installed i/m, cycled and filled, op test okPlease bill out; Job Cmpltd,
Robert A.
JENN-AIRE MICRO OVEN UMC5200BAS Found no display no power from oven, found term block and filter bd burnt, talked w/gs on part; ordrng 1 74008296 (TERMBLOCK/FILTERBD103.91), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/19 WED !
Tim G.
WHIRLPOOL REFRIGERATOR WRS322FDAM04 Complaint that there is ice building up inthe freezer compartment at the top of the door. Checked and found the seal good and no gaps. Tech used silicone to seal between the case and the liner to prevent from happening. Advised the customer that this time of year it is not abnormal to see some ice droplets. Customer to watch. ; Job
Tim G.
WHIRLPOOL REFRIGERATOR JFC2089HES Complaint of no cool. Checked unit and found both compartments warm. Pulled unit from wall and found the back panel not even installed and all screws laying on the floor behind the unit. Accessed lowside and found in a 20"vac. Pulled cap from dryer and found valve leaking. Recovered freon and replaced drier. Pulled 28"vac and watched, no leaks. Recharged unit with 5.0oz of 134a, op test good. Advised the customer to allow 12-24hrs for complete cooling to take place. ; used 1 WPW10143759 (DRIER) from stock, Job Cmpltd,
Robert A.
MAYTAG RANGE MER8700DS1 , F9e0 on display, miswired, found term block burnt, pigtail damaged, needs pigtail and term block; ordrng 1 PT500 (RANGE CORD24.71) and 1 WPW10245259 (TERM BLOCK 20.17), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/19 WED !,
Tim G.
MAYTAG WASHER MVWC415EW2 Complaint that the unit will not rinse and spin. Checked unit for errors and found a F8E1 long/no fill causing the issue. Checked inlet valve and found little to no cold water into unit due to blocked screen. Ordering valve. ; ordrng 1 W11038711 (INLET VALVE), schdld next appmnt for 7/19 WED !,
Tim G.
WHIRLPOOL DISHWASHER WDF520PADW7 Complaint that the bottom lft of the door gasket pulled away from the tub. Customer reinstalled and whirpool insisted that someone look at unit. Checked unit and tested for leaks and checked gasket install. No leaks found and gasket ok. Tech advised the customer that by applying a thin coat of vaseline or dish soap around the gasket it will prevent it to become sticky/tacky. Tech also advised to make sure the gasket is kept clean as well as around the door. Unit at good op. ; Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR WRX988SIBM03 Complaint that the unit is leaking from the pantry section. Checked and found thick ice build up on the floor of the section by the evap. Found the unit not draining when in defrost causing the issue. Cleared the ice and checked drain and realigned. Water flow now good. ; Job Cmpltd,
Robert A.
WHIRLPOOL WASHER WTW4815EW0 Complaint, will not adj ran diognastics, sensor fault, checked connections, good, found shaft in motor has dropped down and locked, needs motor and actuator; ordrng 1 W10913953 (ACTUATOR) and 1 WPW10416667 (MOTOR), schdld next appmnt for 7/19 WED !,
Chris H.
GWOM12345 GE RANGE Customer complaint that units ovens take a long time, started ovens on 350, let preheat, actual temp in upper oven 359 lower oven temp at 355, unit took about 15 minutes to preheat, unable to duplicate any issues unit operates a s designed.. ms tag has been removed, unable to confirmed ms
Tim G.
WHIRLPOOL MFT2776FEZ00 REFRIGERATOR Complaint that the units ice bin is leaking. Checked unit and found the dispenser door not closing all the way. Removed door asm and realighned flapper, op test good. ; Job Cmpltd, saved tckt [SdLink
Tim G.
WHIRLPOOL REFRIGERATOR
Dan H.
WTW5900TW0 WHILRPOOL WASHER Installed new clutch, op test good ; Job Cmpltd
Robert A.
WHIRLPOOL WASHER WTW4815EW0 Complaint, will not adj ran diagnostics, sensor fault, checked connections, good, found shaft in motor has dropped down and locked, needs motor and actuator; ordrng 1 W10913953 (ACTUATOR) and 1 WPW10416667 (MOTOR), schdld next appmnt for 7/19 WED !,
Chad P.
WTW6700TW1 WHIRLPOOL WASHER Cc that the unit seems to be going out of balance often. Found suspension weak. Also, pump very loud. Needs both replaced. Cust requests morning for install please. ; ordrng 1 W10536347 (drain pump asm) and 1 W10820048 (SUSPENSION KIT
Jeff M.
WRS322FDAM04 WHIRLPOOL REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd
Jeff M.
WTW7300DW0 WHIRLPOOL WASHER Installed new part unit op tested good ; Job Cmpltd
Paul H.
MVWB835DW2 MAYTAG WASHER Ran diagnostics, f7e9 locked rotor, f7e8 motor stater over temp, f7e6 motor circuit loss of phase. Ran test, wouldnt complete test, manually spun tub and wash plate, heavy friction, ran test 51 again, would not advance, inspected bottom of machine, found heavy corrosion on transmission and connections, and damage to rotor and stater. Issues caused by bad seal, unit leaking from underneath, ordering gearcase, stator, and clutch; ordrng 1 W10754448 (clutch) and 1 W10811956 (gearcase) and 1 W10915700 (STATOR)
Robert A.
WHIRLPOOL REFRIGERATOR WRX988SIBM01 Ff50 frz 4, ran diognastics, ff thermistor shorted, ff fan not running, needs fan and harness; ordrng 1 W10537498 (HARNESS) and 1 W10633627 (FAN), schdld next appmnt for 7/19 WED ! [**],
Brian B.
MICROWAVE WHIRLPOOL WMH53520CS5 Found that a baked potato had caught on fire. Fire damage inside unit. Sent pics. Cust stated that the potatoes have not been cooking properly, sometimes hard and undercooked and sometimes overcooked. Also, she said condensation was building up inside door glass. Found open cavity tstat...Per BB, ok to order moisture sensor, control,TT, TT motor, coupling, cavity tstat, and TT ring.; ordrng 1 W10337248 (driver,turntable) and 1 W10476901 (thrmst-fix) and 1 W10531726 (tray-cook) and 1 W10642989 (TT MOTOR) and 1 W10833858 (SENSOR) and 1 W11100597 (CONTROL) and 1 WPW10679311 (TT RING), schdld next appmnt for 7/19 WED 12
Robert A.
WHIRLPOOL REFRIGERATOR WRX988SIBM01 Ff50 frz 4, ran diagnostics, ff thermist shorted, ff fan not running, needs fan and harness; ordrng 1 W10537498 (HARNESS) and 1 W10633627 (FAN), schdld next appmnt for 7/19
Gail V.
KITCHENAID RANGE KFGD500ESS04 Found buzzing noise comming from control, reset connections, ng, cycled power, buzzing stopped, needs clock; ordrng 1 W10877013 (CLOCK), schdld next appmnt for 7/19 WED !,
Robert A.
WHIRLPOOL DBL WALL OVEN KEBC277KBT03 Complaint lower oven will not turn off, clock doen,t not stay on, no codes found, turned on clock disp, tested ui, good, set both ovens bake 350, after heat up, canceled both, good, unable to duplicate, inner glass in top oven door broken; ordrng 1 WP4449253 (GLASS INNER), schdld next appmnt for 7/19 WED !,
Tim G.
KITCHENAID REFRIGERATOR KFIS29BBMS00 Complaint that the unit is leaking internally in the ff section. Checked and found water drips in the area of the filter. Removed top cover and found the leak at the oultet of the filter at the elbow of the chiller due to crack. Quoted for repair ; ordrng 1 W10821719 (reservoir 61.08), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/19 WED !,
Chris H.
WRS322FNAM01 WHIRLPOOL REFRIGERATOR Customer complaint that units ff section is not cooling properly will only maintain 38 on coldest setting ,ff section at 42 set one knotch above coldest setting, frz section at 0 degrees, talked with bb, condenser coils are clean, condesner fan motor is running, evap has good frost pattern, door gaskets are sealing, tooks pics of inside for bb, ordering thermostat; ordrng 1 WPW10583801 (thermostat), schdld next appmnt for 7/19 WED
Dan H.
WMH53520CS5 WHIRLPOOL MICROWAVE Installed new control, op test good ; Job Cmpltd
Jeff M.
MVWB835DW1 MAYTAG WASHER The unit had an overload code I reset and recalibrated the control customer has low cold water pressure. ; Job Cmpltd
Jeff M.
WRF560SEYM WHIRLPOOL REFRIGERATOR Installed new part unit op tested good ; used 1 WPW10383615XXX (XXXTHERMISTORXXX) from stock, Job Cmpltd,
Paul H.
KDFE104DWH3 KITCHENAID DISHWASHER Control lock was enabled, instructed customer on how to toggle lock on and off, no issues found; Job Cmpltd
Paul H.
PP9830DJ1BB GE COOKTOP Replaced 9in radial burner, tested burner, heated properly, op test ok; Job Cmpltd,
Paul H.
MVWB855DC1 MAYTAG WASHER Replaced latch assembly, ran test 51, proceeded through fine, all functions passed, op test ok.; Job Cmpltd
Tim G.
JENN-AIR REFRIGERATOR JCD2389GES Installed water valve, op test good. Cycled ice maker and no leaks. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmplt
Jeff M.
WTW7300DW0 WHIRLPOOL WASHER The unit is not responding has an F6 E3 code main controller cannot hear user interface unit needs a new control and ui; ordrng 1 W10812422 (CONTROL) and 1 W10861507 (UI),
Jeff M.
GFE28HMHEES GE REFRIGERATOR Installed new ice maker. Unfortunately I ordered the incorrect sliders I meant to order the lowers not the uppers I do have the upper sliders for return; ordrng 1 WR72X10427 (slide lower fz rh) and 1 WR72X10428 (slide lower fz lh)
Jeff M.
WRF540CWBM01 WHIRLPOOL REFRIGERATOR I found at the bottom of the freezer doors not ceiling correctly see the picture of the warping in the door. Customer needs a new door he will also try to contact Lowe's to try and have it replaced; ordrng 1 12977864SQ (dor-fip ss),
Paul H.
WRF560SMYB02 WHIRLPOOL REFRIGERATOR Unit not defrosting, placed in a forced defrost, heater engaged, replaced control recently, based on previous call with same issue in which Techline recommended replacing board and FC thermistor at same time, ordering both; ordrng 1 W11082837 (UI) and 1 WPW10383615 (thermistor)
Paul H.
JSP47B6F1BB GE RANGE Found F0 error, shorted off key, keys 0 and 5 nonresponsive, needs keypanel replaced,
Paul H.
WRF736SDAM14 WHIRLPOOL REFRIGERATOR Unit has double fill issue, fits pointer W10545062, although serial is out of range, unit is displaying all the symptoms, ordering control board kit, not available as kit, ordering board and UI, ; ordrng 1 W10854027 (CNTRL-ELEC) and 1 W10865869 (cntrl-elec)
Dan H.
WET4027EW1 WHIRLPOOL WASHER Customer complaint that unit is shaking, started drain and spin cycle, unit is not shaking abnormally, ran normal wash cycle, unit filled and began agitation, no unusual shaking observed, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
Chris H.
NTW4600YQ1 WHIRLPOOL WASHER Drain pump resistence showing 2.5 ohms new pump showing 16 per tech sheet resistence should be between 14 and 25, installed new pump and main control, calibrated unit, op test good, took core for return; Job Cmpltd
Dan H.
FFU17FC4AW0 FRIGIDAIRE FR, Customer complaint that unit is not freezing, temperature at 40 degrees, evaporator fan is running, found compressor start device burning(see pic), Found evaporator frozen solid, defrost heater is good, bimetal is good, defrost heater is recieving 120vac, found defrost timer not advancing, unit needs defrost timer and start device, customer does not want repair at this timeEEZER
Brian B.
MAYTAG WASHER MVWB835DW0 Found locked rotor, over temp, ohmed stator from control, good, basket free, removed rotor, inspected, good, ran spin, ng, needs controlCust to let us know Unit is plugged in to a nongrounded receptacle, recommended cust have a properly grounded receptacle installed by a qualified professional.; ordrng 1 W10812420 (CONTROL246.04), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, job compltd
Brian B.
MAYTAG WASHER MVWC215EW1 CC that machine will not go through cycle. Ran diag. No fill, long fill code. Ran manual diag. No cold water. Found cold water turned off. Turned cold water on, leveled machine. Ran calibration and auto test. Optest ok.; Cllctd $97.15 CC Ref # 767536155, Job Cmpltd, O-emld
Brian B.
WHIRLPOOL REFRIGERATOR WRT311FZDB Checked temps 10 freezer 42 ff. Found main control set on lowest setting. Set to normal. Advised customer on settings. Also, adjusted rollers so doors close properly. All functions are working . Optest ok.; Job compltd
Brian B.
WHIRLPOOL DRYER WGD8000DW0 Dryer making loud whirring noise.. removed top and front and blower housing. Found sock in blower. Cleaned out. Ran test cycle. Optest ok. Cust has foil vent attached. Advised that this is not recommended and should be changed to rigid or semi rigid venting. ; , Job Cmpltd,
Brian B.
WHIRLPOOL WASHER WFW70HEBW1 CC cycle not advancing. Reset power to reboot main board. Ran diag. Door lock error. Cleared code and ran co test cycle. Door lock working properly. Completed test cycle. Started a normal cycle. Timing is normal. Optest ok.; Job Cmpltd,
Brian B.
KITCHENAID DISHWASHER KUDP01FLSS2 , CC of water leaking from R SIDE and door just falls when opened.Upon investigation door cables are broken. Replaced link kit from truck stock. ; used 1 8194001 (LINK) from stock, , Job Cmpltd,
Corina B.
LAT9416AAE MAYTAG WASHER CC that the timer is not advancing. Found the timer has a flat spot. Checked underneath and it also needs a snubber. Cust does not want to repair. Job Cmpltd
Brian B.
WHIRLPOOL DRYER WED75HEFW0 CC that dryer takes 3 times through and still not dry. Checked airflow. Found plastic garbage bag stuffed in vent hood from previous owner. Removed and ran test cycle. Heat and airflow mow good. Adjusted feet on washer to level units. Optest ok..; Job Cmpltd
Chris H.
JJW9630DDS JENN-AIR RANGE Installed new upper cooling fan, op test good
Robert A.
WHIRLPOOL REFRIGERATOR WRT311FZDW00 Found frost around frz door, door sealing and aligned, per svcpntr W10916291Needs service kitNote unit in garage, may not work properly over 80deg, or under 50deg; ordrng 1 W10916494 (SERVICE KIT), schdld next appmnt for 7/31 MON !
Chris H.
MVWB765FW0 MAYTAG WASHER Installed new gearcase, rotor, stator and clutch, calibrated unit, op test good ; Job Cmpltd
Dan H.
WRT1L1TZYW01 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 77 degrees, freezer section temperature at 77 degrees, evaporator fan is running, no frost pattern on evaporator, compressor and condenser fan are running, compressor amp draw at 0.3amps, tapped the system, found in a 20" vacuum, added half charge, frost pattern improved, system has a leak, unit needs new compressor and evaporator, customer does not want repair at this time
Tim G.
GE WASHER GTWN4250DOWS , Complaint that the unit started to spin off balance again and the counter weight had fallen off again. Found weight not secured due to stripped out base holes for the weight bolts. Installed weight and added two locking nuts to bolts to prevent it from happening again. Tested with towels op test good. ; Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR WRT318FZDW02 No refrigerant to recover as tech recovered last visit. Installed new compressor and drier. Pulled a 28"vac and watched. Unit held vac and was recharged with 3.7 oz of 134a. Found good pressure and frost pattern. Advised the customer to give the unit 12-24hrs for complete cooling. ; Job Cmpltd,
Brian B.
WHIRLPOOL DISHWASHER WDF510PAYSA CC unit lights up but nothing happens. Ran diagnostics and tried to run test cycle, nothing worked. All pads are working. No outputs from control are working. Checked voltage to control.. 120v. Checked door switch input. Door switch good. Control will need replaced. Will give est. cust will call office if they want to repair. Do not order part. Paid sc.;, Job Cmpltd,
Brian B.
GE REFRIGERATOR PFSS5RKZASS Replaced Evap fan and main board. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
Brian B.
KENMORE WASHER 26932690 Found water leaking into machine when off. Will need new primary and secondary valves and also new ratchet dogs. Valves are NLA. Cust paid sc. did not repair. ; ordrng 1 64163 (valve) and 1 64164 (valve 9322), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Brian B.
WHIRLPOOL REFRIGERATOR WRS571CIDM01 CC not making ice. Previously was going to order door office said to instead soldered wires that were broken. Removed door and Soldered wires, replaced shell covering taped over shell. Ran diag, step 44.. Op test complete test cycle good on ice maker.; Job Cmpltd,
Brian B.
GE REFRIGERATOR PSS26MSTASS CC temp not holding. Came in checked temps, good at 5 freezer 38 fresh food. Unit has brand new board previously installed. Customer had parts for compressor (relay and overload) installed by us. Advised customer plastic line for water/ice was flood hazard. Optest ok.; Job Cmpltd,
Brian B.
FRIGIDAIRE REFRIGERATOR LGHC2342LP1 CC machine stopped cooling. Checked temps 5&38 normal. All systems functioning normal at this time advised customer if machine fails again to call. Office has cc info. Office to charge sc;
Gail V.
MAYTAG WASHER MHW3505FW0 Panel not responding. Per tech sheet. Checked input vol to filter and control. Vol correct. Green led on solid, 5v dc supply good. Removed j19 connector from control and checked vol. 5v dc between pins 1-3. Will need new UI. Office to order part.; ordrng 1 W10911040 (PANEL), schdld next appmnt for 7/14 FRI !,
Brian B.
WHIRLPOOL WASHER WTW5000DW1 , Found machine full of water and not draining. Removed hose from bottom of tub and found clog in tub outlet of carpet/rug fibers. Cleared from under, drained tub, removed tub to remove clog from drain pump. Reassembled, ran test cycle, ran calibration and auto test. Drain pump intermittent. Office to ORDER DRAIN PUMP. Cust needs last appt if poss. Return tech to call 862-309-0230 when on way.; ordrng 1 W10876600 (DRAIN PUMP), schdld next appmnt for 7/14 FRI 2-5,
Brian B.
WHIRLPOOL RANGE GR563LXSB Found oven not heating to temperature. Ohmd out hidden bake element from control. Element open will need new hidden bake element. Customer pd deposit office to order part; ordrng 1 WP9755770 (HIDDEN BAKE ELEMENT), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/14 FRI
Brian B.
WHIRLPOOL DISHWASHER KDTE704DPA0 Replaced listed parts. Ran test cycle. Op test ok; Job Cmpltd,
Jeff M.
NFW7200TW AMANA WASHER Installed new part unit op tested good
Brian B.
AMANA WASHER NTW4705EW0 CC that machine is making a grinding noise. Ran calibration, auto and manual test and quick cycle with clothes. All functions sound normal. Checked lower components. All good. Optest ok; Job Cmpltd,
Jeff M.
GTWN4250DOWS GE WASHER I found the counter balance brick was sitting off to the side in the washer i re insatlled the brick unit op tested good
Brian B.
GE REFRIGERATOR PSB42LSRBBV Checked temps. 38 ff, 5 frz.. cust said door was left open overnight and then machine did not cool properly for 3 days. ; Job Cmpltd,
Jeff M.
MEDB755DW2 MAYTAG DRYER Installed new part unit op tested good ; Job Cmpltd
Jeff M.
MVWB855DC MAYTAG WASHER Installed new part unit op tested good ; Job Cmpltd
Jeff M.
GI7FVCXWY00 WHIRLPOOL REFRIGERATOR Found no power to water valve, reset connections, water working at disp, cycled i/m, cycled and filled, good, rt padel cracked needs replaced; ordrng 1 WPW10368730 (PAD SET),
Jeff M.
JFC2290VPY5 JENNAIRE REFRIGERATOR I found that the dampener control motor is failing. Which as it opens or closes it makes a terrible growing, rumbling sound which is what the customer is hearing and needs a new dampener control; ordrng 1 WPW10594329 (CONTROL)
Jeff M.
WRF535SMBM WHIRLPOOL REFRIGERATOR The door is not shutting properly due to the Mulln rail broken see the picture needs a new Mulln strip; ordrng 1 WP12722803AP (MULLN)
Jeff M.
KBBR206ESS WHIRLPOOL REFRIGERATOR The temperatures inside the freezer are warmer than they should be I found a layer of frost on the back wall I turned the machine off tested the heating circuit I have no continuity I tested the heating element at 23 ohms needs a new thermister; ordrng 1 W10316760 (thermistor)
Brian B.
WHIRLPOOL REFRIGERATOR WRB322DMBM00 CC that i/m is not working.. checked temps. 38 ff, 6 frz... found freezer drawer not pushing door switch. Adjusted door. I/m cycled and filled . Optest ok. No charge since this is a recall.; Job Cmpltd,
Brian B.
FRIGIDAIRE DISHWASHER FGID2466QF2A Found top rack rollers and trcks worn. Will give est on replacing. Customer does not want to repair. Do not order parts. Paid sc. good for 30 days.; , Job Cmpltd, saved tckt [SdLink
Robert A.
WHIRLPOOL COOK TOP NO MDL # Mod/ser tag unreadable, see pic, Found burners need cleaned, cleaned burners, op test okNote explained to cust if parts are needed, can not be fixed without mod/ser; 3, Job Cmpltd,
Paul H.
WED7000DW1 WHIRLPOOL DRYER Found rattling noise while running, coming from blower, no debris, appears to be a warped blower, ordering; ordrng 1 WP694089 (wheel
Brian B.
WHIRLPOOL COOK TOP ICR655DB00 Removed unit.. Replaced top. Tested, optest ok..; Job Cmpltd
Robert A.
GE REFRIGERATOR PFCS1NJWASS Ff/frz 80 deg, fans running, comp not running, inverter receiving 120vac and 5vdc, ohmed comp, good, inverter discolored, used jumpbox, ran comp, needs inverter; ordrng 1 WR49X10283 (INVERTER), schdld next appmnt for 7/19 WED !,
Robert A.
WHIRLPOOL REFRIGERATOR GI7FVCXWY00 Found no power to water valve, reset connections, water working at disp, cycled i/m, cycled and filled, good, rt pedal cracked needs replaced; ordrng 1 WPW10368730 (PAD SET), schdld next appmnt for 7/18 TUE !,
Tim G.
WHIRLPOOL REFRIGERATOR GSS26C4XXY00 Init is now making ice. Problem is that the dispenser pads are not working. Depressed both pads and found no response. Checked all connection and found good. Checked wiring at the hinge and found good. Unplugged unit and let sit for 5mins. Reapplied power and found all functions working. No call to FB or BB needed due to just needing a reset.; Job Cmpltd,
Tim G.
WHIRLPOOL DRYER MGDB835DW3 hecked seal and found falling off and minor damage to the seal (small rip). Unit will need seal. Customer provided POP and tech found within warranty. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; ordrng 1 W10664120 (seal), schdld next appmnt for 7/18 TUE 8-11, saved tckt [SdLink\294056a.png],
Tim G.
MAYTAG DRYER MEDC215EW1 Complaint that the unit reaches the 20 min mark and never shuts down. Checked unit and set to the timer to the 20min mark and checked between contacts T-X (timer motor). Found the contacts open and not closing until increasing the time. Unit needs timer, unit will also need the terminal block cover due to missing. Cust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; ordrng 1 WPW10185982 (timer) and 1 WPW10571619 (cover), schdld next appmnt for 7/18 TUE !,
Paul H.
KDTM354DSS4 KITCHENAID DISHWASHER Removed plug from disposal, was left behind during installation; Job Cmpltd
Paul H.
KDTE204DSS0 KITCHENAID DISHWASHER CC of long run times, examined sump area, no major debris, however, noticed condensation/water inside OWI, faulty OWI would definitely account for long run times, ordering an OWI; ordrng 1 WPW10705575 (sensor),
Paul H.
WFW92HEFW0 WHIRLPOOL WASHER Smart dispenser is not dispensing, dispenser assembly is malfunctioning, ordering; ordrng 1 W10862190 (dispenser)
Paul H.
MFT2976AEM00 MAYTAG REFRIGERATOR Unit has frost buildup along RC evap, cleared ice, found thermistor has failed, defrost issue in rc, unit also fits service pointer W10545062, replacing control and UI as per pointer; ordrng 1 W10612142 (adapter) and 1 W10639168 (cntrl-elec) and 1 WPW10277799 (harns-wire),
Paul H.
KRFC704FBS00 WHIRLPOOL REFRIGERATOR Received one gasket, needed two, ordering another, and called office to check on housing, reordering, rescheduled for tues 7/18/17; ordrng 1 W10828418 (gasket
Paul H.
MDB6600AWW WHIRLPOOL DISHWASHER Handle is physically broken, quoted repair: WPW10130695 latch
Paul H.
MFI2569VEQ1 MAYTAG REFRIGERATOR Replaced main control, programmed board, tested, no more movement in ice door, unit is cooling, op test ok; Job Cmpltd
Corina B.
WRT511SZDW00 WHIRLPOOL REFRIGERATOR Replaced the service kit. Optest ok. ; Job Cmpltd
Corina B.
NTW4605EW0 AMANA WASHER CC that it wont turn off and will not finish a cycle. Ran diag F8E1 – NO FILL, LONG FILL. Ran a normal cycle and the cold water barely came in. Removed the cold water hose and there is sediment around the screen. Will need a new water valve. Called GS to order parts. ; ordrng 1 W11038689 (VALVE), schdld next appmnt for 7/18 TUE
Corina B.
NTW4516FW1 AMANA WASHER CC that it doesnt rinse and the lid lock keeps turning on and off. Ran diag F1E1 – MAIN CONTROL FAULT, F5E4 – LID NOT OPENED BETWEEN CYCLES, will need a main control and lid switch. Called BB to order parts. R/s per cust req.; ordrng 1 W10838613 (latch) and 1 W10914909 (MAIN CONTROL), schdld next appmnt for 7/20 THU
Chris H.
WMH32519FW0 WHIRLPOOL MICROWAVE Installed new door, op test good ; Job Cmpltd
Chad P.
KSSS48QJT00 KITCHENAID REFRIGERATOR Installed condenser fan. Op test ok. ; Job Cmpltd,
Dan H.
FFTR1814QS0 FRIGIDAIRE REFRIGERATOR Customer complaint of water leaking in fresh food section, found fresh food section door gasket not sealing and torn in several places, unit needs neww fresh food section door gasket; ordrng 1 242193212 (SEAL), schdld next appmnt for 7/19 WED
Dan H.
NED4655EW1 AMANA DRYER Customer complaint that unit is not heating, confirmed, unit is recieving correct power from supply, found spade terminal broken at heating element(see pic), installed new spade terminal, op test good ; Job Cmpltd
Dan H.
KSCS25FVBL02 KITCHENAID REFRIGERATOR Customer complaint that unit is not dispensing water, unit has very little flow from dispenser, found very low water pressure from supply,customer has self piercing saddle valve, advised customer that they nee a plumber to change self piercing valve to a ball valve to corrcet water flow to unit, unit is operating as designed
Corina B.
WFW72HEDW0 WHIRLPOOL WASHER CC the unit is leaking water. Ran diag error code f8e3 OVERFLOW CONDITION, when running CO test there were a lot of suds. Advised cust to only use 1-2 tablespoons of detergent.found the drain hose is taped to another hose. It is leaking where the 2 meet. Advised cust to replace the one rubber drain hose with a pvc pipe. Optest ok. ; Job Cmpltd
Robert A.
WHIRLPOOL REFRIGERATOR WRR56X18FW00 Temp 72deg, inspected comp area w/uv light, no dye found, inspected evap, no dye, tapped -10on lowside, inspected all soder joints again, found lowside leak at comp, repaired, eplaced drier, pulled 28"vac w/pump, watched 15min, no change, charged 4.8oz r134a, unit cooling, called bb, na, fb, na talked w/ab, op testok; used 1 WPW10143759 (DRIER) from stock, Job Cmpltd, saved tckt
Robert A.
WHIRLPOOL REFRIGERATOR WRR56X18FW00 Temp 72deg, inspected comp area w/uv light, no dye found, inspected evap, no dye, tapped -10on lowside, inspected all soder joints again, found lowside leak at comp, repaired, eplaced drier, pulled 28"vac w/pump, watched 15min, no change, charged 4.8oz r134a, unit cooling, called bb, na, fb, na talked w/ab, op testok; used 1 WPW10143759 (DRIER) from stock, Job Cmpltd, saved tckt
Tim G.
KITCHENAID DISHWASHER KDTE404DSS0 Complaint that the unit will get through the wash and then the panel starts to blink. Checked unit error history and found a 6-4 open float 5-1 door stuck open, and 6-2 fill valve ele problem. Tested normal wash, unit filled and began to wash, unit then drained and filled once more. Unit continued to wash, dispenser opened and completed the wash cycle. Customer stated that they lost power a few times while the unit was running. Control was reset after clearing errors and unit now working good. ; Cllctd $96.02 Check # 1137, Job Cmpltd,
Paul H.
KRFF302ESS01 KITCHENAID REFRIGERATOR Found bottom center of FC door warped, bowing upward, causing door to not seal in middle, ordering a new door; ordrng 1 12977877SQ (dor-fip ss)
Dan H.
WTW8700EC0 WHIRLPOOL WASHER Installed new lid lock and control, op test good ; Job Cmpltd
Tim G.
MAYTAG MW-HOOD COMBO MMV4205AAQ Complaint that the unit is not heating. Checked unit with watt meter and found the unit pulling 6.25 amps indicating the issue is on the high voltage side. Checked and found no reading across fa and f on the mag. Tech also found the turn table not moving. Checked and found the coupling melted to the motor shaft and broken. Unit needs mag, diode, turn table motor, and coupling. ; ordrng 1 R0130605 (support) and 1 W10859575 (magnetron) and 1 WPR9800486 (diode- bla) and 1 WPW10192843 (motor-turn), schdld next appmnt for 7/18 TUE !,
Brian B.
WHIRLPOOL DISHWASHER WDT720PADM2 CC machine not draining well. Replaced pump that was sent to customer. Ran diagnostic op test ok.; Job Cmpltd,
Brian B.
WHIRLPOOL DRYER WGD8500DW3 Found that part ordered is not correct. Console does not have any electronics in it. Did look up again. Will also need to order part # W10860919. Office to order part. Will r/s cust.; ordrng 1 W10860919 (PANEL), schdld next appmnt for 7/14 FRI !,
Brian B.
KITCHENAID DISHWASHER KDTE404DSP0 CC no power to unit, nothing came on. Checked voltage 120v to control. Ran main control panel test failed, determine UI was bad. Will need new control panel. Control panel is covered by 5 yr warranty office to order customer pd sc/labor.; ordrng 1 W10579153 (panel-cntl), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/18 TUE !,
Brian B.
WHIRLPOOL REFRIGERATOR ED5LHAXWQ00 CC that water was flowing slowly. Tested water pressure to fridge is good. Water pressure out of filter head very weak. Will need new filter head. Office to order part. Cust paid dep.; ordrng 1 WPW10121138 (FILTER HOUSING), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/18 TUE !,
Robert A.
WHIRLPOOL REFRIGERATOR WRX988SIBM03 Cleared ice, installed fan asm, op test ok; Job Cmpltd,
Tim G.
WHIRLPOOL WASHER WTW8600YW1 , Complaint that the unit leaks when filling. Checked unit and found very high water pressure causing the dispensers to overfill and leak onto the floor. Showed customer the issue and closed valves a little. Construction of new homes on the street are in progress causing different pressure at different times. Advised the customer that if the pressure is too low to open shutoff valves. Unit now at good op. Tech also added extra drain hole in bleach dispenser per service pointer. ; , Job Cmpltd,
Tim G.
KITCHENAID DISHWASHER KUDS30FXPA9 Installed dispenser and control panel, op test good. ; Job Cmpltd, s
Corina B.
KRFF707ESS01 KITCHENAID REFRIGERATOR CC that the unit is not cooling. Ff 43 fz 11. Removed ff Evap cover, evap covered in ice. Used steamer to steam the evap out. Found service pointer W11092686A, to replace the harness. Called GS to order part. ; ordrng 1 W11033168 (HARNESS), schdld next appmnt for 7/18 TUE
Paul H.
KDTM354DSS4 KITCHENAID DISHWASHER Removed plug from disposal, was left behind during installation; Job Cmpltd
Paul H.
MGDC300BW1 MAYTAG DRYER When we arrived, unit was running, cc of running too hot and intermittent noise, did not observe noise, watched burner and observed cycles, unit was set to high heat and cycled as follows: approximately 1.5 minutes on and 1 minute off, consistently, checked exhaust temp, got 114.6F, per tech sheet should be around 115F, unit appears to be functioning adequately, as for top of unit being hot, only measured around 90F, venting is semi-rigid and consists of approximately three 6' pieces duct taped together, recommend vent cleaning, op test ok.; Job Cmpltd
Corina B.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR CC that the ff is not cooling. Fz 11 ff 56. Found the fz has ice build up. Used steamer to steam the ice. Evap has a good frost pattern. Found Service Pointer #: W10916291 to order service kit, W10916494.called GS to order. Atten. Paul. R/s per cust req.; ordrng 1 W10916494 (BLADE), schdld next appmnt for 7/19 WED
Dan H.
KRFC704FBS00 KITCHENAID REFRIGERATOR Customer complaint that water filter is stuck, Removed filter, no damage to filter or filter housing, showed customer how to remove and install water filter, op test good ; Job Cmpltd
Chad P.
WFW92HEFW0 WHIRLPOOL WASHER Installed valve and pressure switch. Op test ok. ; Job Cmpltd
Chad P.
WRT771RWYB00 WHIRLPOOL REFRIGERATOR Installed evap and drier. Op test ok. ; Job Cmpltd
Paul H.
MRT711BZDM00 MAYTAG REFRIGERATOR Checked thermistor bimetal and heater through harness from control. All check good. Installed new defrost control and ran a forced defrost. Unit did defrost. Techline: andrew. Went through trouble shooting. Agrees bad defrost control. Sr#. 7719532687; Job Cmpltd
Chad P.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Installed defrost control. Placed core on truck for return. ; Job Cmpltd
Chad P.
JES1750EB0 JENNAIRE RANGE Found unit has soft close door. Door is not closing and hanging open. Needs hinges replaced. ; ordrng 1 W10541883 (support, HINGE) and 1 W10541886 (hinge-door, SOFT CLOSE)
Dan H.
WRS322FDAM00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is leaking, found waterline crushed with pin hole leak in it, removed damaged section of water line, reconnected wit 5/16" guess fitting, no leaks, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; used 1 WR02X10471 (5/16 UNION) from stock, Job Cmpltd
Dan H.
LSB6200KQ0 WHIRLPOOL WASHER Customer complaint that unit is not spinning, found lid switch physically broken, unit needs new lid switch, installed new lid switch, op test good ; used 1 3949247V (SWITCH ) from stock, Job Cmpltd,
Paul H.
MVWB835DW0 MAYTAG WASHER Ran diagnostics, f0e5 off balance load, f9e2 water ring detected, cleared, ran auto test, every functions tested passed, unable to find an issue with the unit, discussed detergent use and drain hose installation, drain hose has almost no air gap around it, advised customer of need for an air gap, op test ok.; Job Cmpltd,
Paul H.
SAV515DEWW WHIRLPOOL WASHER Ran cycle, inspected inside cabinet, noticed slow drain, cleared debris, no unusual sounds, could not reproduce issue; Job Cmpltd,
Paul H.
FFHS2611LBRA FRIGIDAIRE REFRIGERATOR Rebuilt ice dispenser assembly, tested, good seal, op test ok.; Job Cmpltd
Paul H.
WTW5000DW1 WHIRLPOOL WASHER Ran diagnostics, f5e1 lid switch fault, f8e1 long drain, f3e1 pressure sensor fault, cleared, ran auto test, proceeded through, checked for errors again, none, checked pressure hose, good, ran calibration, op test ok.; Job Cmpltd,
Paul H.
WTW8800YW1 WHIRLPOOL WASHER Found partially dissolved pods in tub ring under detergent dispenser, removed, advised customer to place pods directly in tub, started two cycles back to back and observed passed the three minute mark, no leaks, op test ok.; Job Cmpltd
Paul H.
WRS322FDAM04 WHIRLPOOL REFRIGERATOR CC low pressure at dispenser, has self-piercing valve, cycled valve, much better pressure, recommended customer replace valve with some type of inline style.; Job Cmpltd,
Paul H.
MVWB765FW0 MAYTAG WASHER Deep fill option is supposed to allow 26 gallons into unit, started a cycle with it, definitely not 26 gallons, checked service matters for pointers, none, called Techline, spoke with Mark, had me check encoders and verify source power, both good, pressure hose is good no kinks or holes, stated that unit is functioning as designed, stated control boards were updated for 2017 energy guidelines already?, either way Whirlpool says unit is fine
Paul H.
GDT580SSF0SS GE DISHWASHER Checked for voltage to terminal junction, none, advised customer, will need an electrician to correct.
Jeff M.
MFF2558VEB5 MAYTAG REFRIGERATOR The unit was working properly upon my arrival customer explained to me she had a power outage. I told her if this issue happens again to turn the fridge off for 10 minutes and plug it back in
Jeff M.
ABB1924WEB1 AMANA REFRIGERATOR Customer has to defrost the fridge by her self manually. I took the top assembly apart inspected all the connections and wires they look good the heating circuit has 32 omhs installed new control unit tested good; used 1 WPW10503278
Jeff M.
FFFU14F2QWA FRIGIDAIRE REFRIGERATOR The unit was not draining the water into the drip pan. It was frozen solid freezing the entire bottom vent which was limiting the amount of airflow to the top of the freezer I steamed all the ice out of the bottom unit tested good; Job Cmpltd,
Jeff M.
KDTE104DBL0 KITCHENAID DISHWASHER Installed new part unit op tested good ; Job Cmpltd
Jeff M.
RTW4516FW1 ROPER WASHER Installed new part unit op tested good ;
Jeff M.
WFW9050XW00 WHIRLPOOL WASHER Installed new part unit op tested good ;
Brian B.
WHIRLPOOL REFRIGERATOR WRT311FZDB Checked temps 10 freezer 42 ff. Found main control set on lowest setting. Set to normal. Advised customer on settings. Also, adjusted rollers so doors close properly. All functions are working . Optest ok.; Job Cmpltd,
Jeff M.
WDF520PADW7 WHIRLPOOL DISHWASHER Installed new part unit op tested good ; Job Cmpltd