Service History 320

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Strongsville, OH 44149

David R

Job Details: 06/30/2022

"Cc unit not starting. Found not getting 240 or 120 from L1 to N, only 120 from L2 to N. Turned off breaker, reset. Turned back on. Getting correct 240. Let customer know to have electrical checked out. Unit is good. Op Test Ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Lorain, OH 44053

Angel

Job Details: 06/30/2022

Cc that unit was having a bad odor coming from it. I verified the back of unit removed the panel for the compressor and everything was clean nothing that i could see that it was bad. The only thing that i could see was that the freezer was full of moisture and frost because the seal was not sealing properly. So i cleared out all frost and moisture steamed out seal so it can seal properly and added some silicone around cabinet to keep it from getting any warm air into freezer and I explained to the customer that for the smell i could not detect any smell or see anything out of the ordinary and that it couldve been something from the trash can next to the fridge or something that couldve spoiled. Opt test ok.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Parma, OH 44130

David R

Job Details: 06/30/2022

"Replaced heater. Tested, good. Op Test Ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Chagrin Falls, OH 44023

Corina B

Job Details: 06/30/2022

"CC that the lights are not working. Confirmed. Unplugged unit the lights are staying off. The top 3, side and freezer are not working. Will need a new board. ; ordrng 1 WPW10306786 (Led board), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Garrettsville, OH 44231

Corina B

Job Details: 06/30/2022

CC that the oven does not work. Confirmed found the terminal block with a burnt wire. Will need a harness and terminal block ; ordrng 1 W11458883 (Harness) and 1 WPW10245259 (Terminal block)

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Moreland Hills, OH 44022

Jason N

Job Details: 06/30/2022

Cc unit door warped Customer stated the door may have been warped during the reversal process. Found lower corner of door sticking out slightly from cabinet. Adjusted door hinges and strike. Some improvement. Will order inner door panel and install with outer door panel already received by customer. Advised that this is typical for these models and may not change how the door closes. ; ordrng 1 WPW10463967 (Inner door)

We serviced a

WHIRLPOOL WASHER

Model WTW8200YW0

Near Painesville, OH 44077

Dan H

Job Details: 06/30/2022

"Customer complaint that unit is leaking, confirmed found water leaking from fabric softener dispenser, unit needs new dispenser, bezel, and valve; ordrng 1 WTW8200YW0 (Valve) and 1 WPW10172146 (Dispenser) and 1 WPW10136371 (Bezel), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS21KAWH00

Near Garrettsville, OH 44231

Corina B

Job Details: 06/30/2022

Replaced the aftermarket fan. Steamed the freezer out. Cycled the ice maker no water coming out of the fill tube. When pushing the refrigerator back water was coming out of the ceiling. Line is non repairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near North Olmsted, OH 44070

Gabriel P

Job Details: 06/30/2022

"Replace parts order,opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Cleveland Heights, OH 44118

Manny

Job Details: 06/30/2022

"Cc unit making a loud grinding noise when spinning , ran diagnostics cycle and hen unit started spinning, heard the gearcase bearings making a loud grinding noise, stopped unit and rotated basket by hand and you can hear the bearings, tilted unit back remove pulley cover and spin manually, noise is coming from the gearcase, unit will need gear case and slider. Customer will not proceed with the repair.; ordrng 1 W11454372 (Gear case) and 1 W10721967 (drive pulley), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Willoughby Hills, OH 44094

Joe O

Job Details: 06/30/2022

"Cc: not heatingFound heating element open. Needs elementElement shows out of stock. Office to reschedule ; ordrng 1 WP3387747 (element), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Willoughby Hills, OH 44094

Joe O

Job Details: 06/30/2022

"Cc: not coolingFound temps in freezer at 35 degrees, ff at 65 degrees. Found evap completely frosted over. Found evap ther reading out of range. Reading 6.2k ohms. Replaced thermistor. Steamed evaporator. Advised customer to allow 24 hrs for temps to adjust. Op test ok; used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Eastlake, OH 44095

Joe O

Job Details: 06/30/2022

"Cc: panel getting excessively hot, intermittently not allowing certain key pressesCustomer had unit in bake prior to coming out. Advised customer of vent in door. Found 3 key intermittently not functioning. Called whirlpool tech line spoke with Austin. Advised of issue. He gave me service pointer for temperature limits, found temps at 145 degrees after 35 mins. Unit is not as hot as temperature limits. Per whirlpool temperature is ok. Needs ui; ordrng 1 W10920246 (panl-cntrl)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL0

Near Garrettsville, OH 44231

Corina B

Job Details: 06/30/2022

Replaced the adjusters. Started a cycle. Opt test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Avon Lake, OH 44012

Angel

Job Details: 06/30/2022

Cc that unit is leaking a lot of water. Ran unit and could not see any leaks put unit into a drain and saw water on floor but not coming from unit filled washer again to try to see again where it was leaking from and the unit is not leaking leak is coming from pipe on floor looks like they have a drain pipe in wall or floor backed up or cracked customer will need a plumber also took a video for customer to see themselves. Unit working as designed. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Cleveland, OH 44113

Angel

Job Details: 06/30/2022

Cc that unit got stock on the rinse. Confirmed light was flashing on rinse. Ran diagnostics and found an F7E1 error code Basket speed fault tested the shifter in diagnostics and was functioning but unit would not agitate. Looked underneath and everything looked good so i replaced capacitor with a surplus part i had tested unit and started functioning as should ran a calibration and auto test and passed. Opt test ok.

We serviced a

GE OTR MICROWAVE

Model JVM313160DF4BB

Near Parma, OH 44130

Gabriel P

Job Details: 06/30/2022

Diagnose appliance with bj we found a service bulletin for this issue ordering put unit back together ; ordrng 1 WB56X32788 (Door) and 1 WB06X10610 (Latch holder) and 1 WB03X10348 (Lever) and 2 WB24X10204 (Switch micro)s and 1 WB24X10205 (Switch monitor) and 1 WB24X10146 (Stand on)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cleveland, OH 44104

Manny

Job Details: 06/30/2022

"Cc unit not washing it would start filling then would stop and leave clothes soaked, found drain hose on the floor, elevated drain hose and ran diagnostics found code F8E1 for long fill no fill, while unit was filling touch the fill hose and both are hot, trace the pipes and they are both hooked to the water heater no cold water getting to the unit, advise customer to have a plumber switch one of the lines to cold water. Unit is working as designed but not getting cold water. Opt test ok."

We serviced a

MAYTAG DISHWASHER

Model MDB4709PAM3

Near Streetsboro, OH 44241

Corina B

Job Details: 06/30/2022

"CC that the unit is not heating. Ran diag 10-1 dispenser 7-1 no heat. Ran a calibration. Control sending power from the control 120 volts. Heater is open. Will need a new heater. ; ordrng 1 W10518394 (Heater), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Chagrin Falls, OH 44023

Brian M

Job Details: 06/30/2022

Recovered refrigerant Installed compressor and evap Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5oz r134a Pressure sitting at 15 normal frost pattern OP Test Ok

We serviced a

WHIRLPOOL DRYER

Model WGD7590FW0

Near Cleveland, OH 44114

Angel

Job Details: 06/30/2022

Cc that unit takes more than one cycle to dry. Ran unit and since its gas i watched the flame if it was clicking on and off as should to see if the coils were working properly watched for about 20mins and it was good the only thing was that the vent since its a building it runs up the wall and has about 2 90 degrees elbows to route the vent went with maintenance to verify vent and has good airflow. Recommended customer to use timed dry if shes using mixed loads or bulky loads for proper drying can not find issue with unit. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Middleburg Heights, OH 44130

David R

Job Details: 06/30/2022

Cc unit not cooling after repair. Went to back of unit. Found top of drier had a small bubble. Put soap and water. Found leaking right from drier. Ordering drier to be replaced. Setting as 2 count. ; ordrng 3 W11109499 (Drier)s and 3 W11504445 (Coupler)s and 3 W11504447 (Coupler)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Shaker Heights, OH 44122

Jason N

Job Details: 06/30/2022

Cc unit controls not workingFound unit control lock turned on. Turned off control lock. Started normal cycle. All functions working properly. Op test good.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Olmsted Township, OH 44138

Marie V

Job Details: 06/30/2022

replaced heater, no leaks. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW6400SW3

Near Pepper Pike, OH 44124

Jason N

Job Details: 06/30/2022

"Cc unit is loud when in spin Customer stated unit was recently repaired but is still noisy when in spin. Noticed tub bearings rumbling when spinning basket by hand. Ran manual spin test, definite bearing noise and basket wobble. Unit will need tub bearings and drive shaft replaced. Basket suspension is noticeably weak as well, will need suspension rods replaced. ; ordrng 1 W10820048 (Suspension) and 1 W10435302 (Bearing kit) and 1 W10820039 (Hub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lakewood, OH 44107

Angel

Job Details: 06/30/2022

Replaced heater ran a test cycle made sure u it was functioning and not leaking. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Independence, OH 44131

David R

Job Details: 06/30/2022

Replaced door panel. No other parts needed. Good. Op Test Ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM

Near Beachwood, OH 44122

Jason N

Job Details: 06/30/2022

"Cc unit not making ice Found ice maker stuck in mid cycle, customer had pulled off bail arm in his attempt to fix. Reinstalled bail arm, ice maker not indexing, ice jammed in mold. Cleared ice from ice maker. Reinstalled, ice maker finished cycle and filled mold with water. Advise customer to monitor ice production. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Painesville, OH 44077

Dan H

Job Details: 06/30/2022

"Recovered refrigerant, installed compressor brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 41g of r600, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200 (Tube ext), 1 W10890087 (Coupler), 1 W10890099 (Coupler), and 1 W10890117 (Coupler) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711BZDM00

Near Bratenahl, OH 44108

Jason N

Job Details: 06/30/2022

"Cc unit ice maker overflowed and caused damage to flooringCustomer stated the ice maker in the freezer cover flowed causing water to pool in refrigerator section as well as soak into the wood flooring below the unit and cause it to buckle upwards. Found ice container a solid block of ice, evidence of continued water flow from icemaker. Turned water on to unit, ran manual ice maker test, unit indexed but did not fill with water. Contacts in ice maker or inlet valve coil are burnt out. Units need ice maker and inlet water valve. Snapped pics of floor under unit and ice container for documentation. ; ordrng 1 WP2315576 (Inlet valve) and 1 WPW10190965 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Parma, OH 44129

Gabriel P

Job Details: 06/30/2022

Ran diagnostic check all switches it pass check doors are good customer show a video of alarm not wanting to go off when doors are close and it seems to happen intermittent but is not happening in front of me 7734009233 unit has broken wire inside cabinet is deem not repairable

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Willoughby Hills, OH 44092

Joe O

Job Details: 06/30/2022

"Cc: frost build up in freezer, not cooling ff sectionFound shims missing from center hinge not allowing for the doors to shut properly. Found vents plugged from warm air flowing into unit. Needs shims; ordrng 2 WP2183852 (shim)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV00

Near Lakewood, OH 44107

Angel

Job Details: 06/30/2022

Cc that unit is not cooling properly. Verified temps and RC was at 42* and FC was at 70*. Noticed that it was working on both section for a moment and than it started working normally. Compressor was still running and fans so I Called BJ to help me diagnose unit and we ran step 40 and valve was opening and closing as should and it was working one section at at time. Noticed that freon was starting to come in on freezer section but would stay only at capillary line not the whole evaporator. So we ran step 39 as well to check the wattage on compressor and it was running at 150watts indicating theres no loss of freon so BJ and i agreed to replaced main control board. Office to reschedule part out of stock; ordrng 1 W11533212 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cleveland, OH 44120

Manny

Job Details: 06/30/2022

"Customer not home she stated that she send us a message that she wasnt going to be here until 11, arrived again at 12:06pm waited 10 mins she still not here, called her she said shes almost here. Spoke to Mp and she called us and she told mp Im pulling in and hung up, Cc unit not washing properly, stated she doesnt know how to properly use her new unit if I can explain her how to use it properly, found drain hose on the floor elevated hose, opt test ok explain customer how to use the unit and what each setting does, unit is working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cleveland, OH 44120

Manny

Job Details: 06/30/2022

"Replaced diverter inlet, ran test cycle and in the initial burst of water came out of the breather hole on diverter, checked house pressure and at 110psi re ran diagnostics cycle and no leaks, spoke to BJ he stated that the pressure is a little high but the dishwasher should handle up to 120psi he said that could have been air in the line and causing a burst of water, ran normal cycle no leaks, advise customer to keep an eye on the unit and if he sees it leaking to give us a call."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHF2366PF3

Near Chagrin Falls, OH 44023

Brian M

Job Details: 06/30/2022

Cc no ice Found bin to have ice in it Found cubes in mold and twisted out when testing No issue found at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Broadview Heights, OH 44147

David R

Job Details: 06/30/2022

"Cc unit hard to pull out, was leaking but customer tightened water line in back. Unit hard to move because leveling legs are up, put down, showed customer how to put up and down and also in owners manual if needed. Unit good. Op Test Ok."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Highland Heights, OH 44143

Jason N

Job Details: 06/30/2022

Cc clothing stuck under agitator Customer stated a pillow case was stuck under the agitator. Replaced agitator using customer supplied pre Id part. Ran auto test and calibration. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Cleveland, OH 44109

Gabriel P

Job Details: 06/30/2022

"Found fan not running its getting proper voltage replace t/s opt test ok ; used 1 WP2315539 (MOTOR-EVAP), 1 SENIORDISCOUNT (senior discount), and 1 WP487576 (NYLON SHIMMING WASHER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF730PAYB4

Near Parma, OH 44129

Gabriel P

Job Details: 06/30/2022

Found arm dirty and filter clogged explain how to use unit and what to clean it with also ran diagnostic auto test it pass opt test ok

We serviced a

KITCHENAID DISHWASHER

Model KUDG25SHBT1

Near Highland Heights, OH 44143

Joe O

Job Details: 06/30/2022

"Cc: leakingFound small amount of damage to lower door gasket. Ran test cycle. No leak found. Found build up from leaking on both sides under door. Needs door gasket, and lower door seal kitCustomer does not want to repair at this time ; ordrng 1 4172127 (seal kit) and 1 WP9743590 (gasket), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lakewood, OH 44107

Angel

Job Details: 06/30/2022

Replaced heater ran a test cycle to make sure it will not leak. Opt test ok.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bedford, OH 44146

David R

Job Details: 06/30/2022

"Cc unit not starting up. Errors, long drain error, main control error and motor control error. Found when plugging in, control will light up and go right off. Unplugged components and unit will only come on and go off with motor plugged in. Unplugged motor and coming on correctly. Motor is shorting board. Ordering control, cap, motor and drain pump, needs updated shifter, harness if needed. ; ordrng 1 W10890624 (Motor) and 1 W10919003 (Pump) and 1 W10913953 (Shifter) and 1 W11428524 (Cap) and 1 W11170317 (Control) and 1 W11448788 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Brecksville, OH 44141

David R

Job Details: 06/30/2022

"Cc unit in spin loud noise. Ran diagnostics, no error codes. Ran diagnostics test, good, all components working. No noise in spin, all sounds normal. Put a load of 4 bath towels in, ran quick wash to get water into clothes. Stopped and ran a drain/ spin cycle. Ran entire cycle, normal sounds. Also moved dryer an inch away just in case unit is vibrating up again it. Customer down here as well. Heard no out of the ordinary noises."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Westlake, OH 44145

Angel

Job Details: 06/30/2022

Cc that unit was not cooling properly. Verified and found that the back wall in the freezer section was frozen up. Removed evaporator cover and steamed out all frost and ice and found that the thermistor was out of place removed and installed where it should go and added a zip tie to keep in place reinstalled all parts and explained to customer issue and why it happened. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mentor, OH 44060

Dan H

Job Details: 06/30/2022

"Customer complaint that unit is not heating and making a grinding noise, started normal dry cycle, no grinding noises heard, found thermal cut off open, installed new thermal cut off kit, op test good ; used 1 279816 (CUTOFF) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Painesville, OH 44077

Dan H

Job Details: 06/30/2022

"Customer complaint that burners are too high, adjusted burners, op test good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Willoughby Hills, OH 44094

Joe O

Job Details: 06/30/2022

Installed element. Tested. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Andover, OH 44003

Dan H

Job Details: 06/30/2022

"Customer complaint that unit is not cooling, fresh food section temperature at 77 degrees, freezer section temperature at 74 degrees, evaporator fan is running, condenser fan is running, compressor is not running , applied 120vac to compressor, compressor did not start, unit needs new compressor, parts are out of stock so not scheduling return appointment ; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)"

We serviced a

KENMORE REFRIGERATOR

Model 10655622500

Near Geneva, OH 44041

Dan H

Job Details: 06/30/2022

"Installed new ice maker , op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Novelty, OH 44072

Brian M

Job Details: 06/30/2022

Recovered refrigerant Installed compressor and evap Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5.5oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kirtland, OH 44094

Joe O

Job Details: 06/30/2022

Installed element. Tested. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Strongsville, OH 44149

David R

Job Details: 06/30/2022

"Cc unit when closing door, will crackle all over. Found unit will rock back and forth when opening and closing door causing vibration noise from cabinet. Put leveling legs down. Adjusted door to be even. Good. No noise. Op Test Ok."

We serviced a

KENMORE OTR MICROWAVE

Model 790.8037331

Near Geneva, OH 44041

Dan H

Job Details: 06/30/2022

"Installed new keypad , op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Mentor, OH 44060

Jason N

Job Details: 06/30/2022

Finished sealed system repair. Pulled vacuum on system to 29 in/hg. Recharged system with 56g of r600a. Good heat on condenser. Unit starting to cool. Op test good.

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Grafton, OH 44044

David R

Job Details: 06/30/2022

"Replaced both hinges, lid, latch, UI. Ran diagnostics, lid closing and locking properly. Op Test Ok."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Westlake, OH 44145

Angel

Job Details: 06/30/2022

Replaced heater ran a test cycle to make sure all functions work and theres no leaks. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Cleveland, OH 44110

Brian M

Job Details: 06/30/2022

"Recovered refrigerant Installed compressor Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 41g of r600 OP Test Ok Advised to watch for 48 hours ; used 1 L13000619 (3/16 .079), and 2 W11401417 (4/2) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDT03FTSS0

Near Aurora, OH 44202

Corina B

Job Details: 06/30/2022

CC that the unit is leaking on the left side. Confirmed. The floors are water damaged took pictures. Found the solenoid is cracked. Will need a new valve. Went to turn the water off under the sink and the shut off is leaking. Took pic and advised cust to have the shut off replaced by a plumber. ; ordrng 1 WPW10158389 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Olmsted Falls, OH 44138

Marie V

Job Details: 06/30/2022

Cc that both section arent cooling. Confirmed. Both sections at Room temperature. Found compressor not running. Start device not operating. Replaced from T/S. Cleaned up condenser. Op test ok ; used 1 8201786 (STARTER) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Strongsville, OH 44149

Marie V

Job Details: 06/30/2022

Heater at this unit is with the black epoxy heater, took pics, did not need to replace. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Strongsville, OH 44149

Marie V

Job Details: 06/30/2022

Cust explain that the floor was installed after the appliance. They have to call someone to come and take the floor in front on unit in order to replace heater. Unit cant be removed right now. Cust will call us back.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Parma, OH 44134

Marie V

Job Details: 06/30/2022

Cc that unit is not cooling. Confirmed. Took temps fresh food at 50* and freezer at 15*. Found evaporator not defrosting. Found defrost thermostat showing open. Unit will need harness wire. Office will contact once they have eta on the part. ; ordrng 1 W11581973 (Harness wire)

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS0

Near Parma Heights, OH 44130

Gabriel P

Job Details: 06/30/2022

"Customer had too much pan underneath,interfering with ignitor correct issue opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Parma, OH 44134

Marie V

Job Details: 06/30/2022

Heater at this unit is with the black epoxy heater, took pics, did not need to replace. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Garfield Heights, OH 44125

Marie V

Job Details: 06/30/2022

Took POP. Cc that the unit is not cooling . Confirmed both section room temperature. Removed back panel and found a leak at the condenser line close to drier. Unit will need new drier . ; ordrng 1 W10843121 (Drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Middleburg Heights, OH 44130

Marie V

Job Details: 06/30/2022

"Cc that the freezer is not cooling, but fresh food is good. Took temps fresh food 36* and freezer at 43*. Ran step 3 to test fan , good, no frost pattern on freezer evaporator, followed tech sheet steps, verify 3way valve ohms, within range, ran step 4 , tapped system 30psi unit is low on refrigerant, will need to install uv drier to locate leak. ; ordrng 2 WPW10143759 (Drier)s, used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Cleveland, OH 44130

Gabriel P

Job Details: 06/30/2022

Check harness good check voltage to dsi board is good 121v ohm out coils found bake coil open ordering ; ordrng 1 W10919226 (Regulator)

We serviced a

FRIGIDAIRE FREEZER

Model FFFH20F2QWC

Near Willoughby, OH 44094

Joe O

Job Details: 06/30/2022

"Cc: not coolingFound temps at 49 degrees. Found evap fan not running. Chunk of ice build up blocking evap fan. Removed ice chunk. Evap fan functioning. Found door gasket not sealing correctly, allowing warm air into unit causing frost build up around fan. Needs door gasket. Customer does not want to repair at this time ; ordrng 1 5304506131 (gasket), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Madison, OH 44057

Dan H

Job Details: 06/30/2022

"Installed new control, op test no good , control arced and burned as soon as normal wash was started, found gear oil all over motor and capacitor, unit needs new control, gearcase, motor , capacitor, and emi filter, parts are out of stock so not scheduling return appointment ; ordrng 1 W11543997 (Cntrl) and 1 W11033573 (Filter) and 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W11395618 (Cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHV00

Near Middleburg Heights, OH 44130

Marie V

Job Details: 06/30/2022

"Cc that the unit makes a noise for about 30 seconds and then stops. Ran diag, noise comes from motor damper, confirmed noise with cust. ; ordrng 1 W11087463 (Damper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Berea, OH 44017

Gabriel P

Job Details: 06/30/2022

"Customer complaint of fan noise which is normal design sound,opt test ok"

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2459VF1A

Near Kingsville, OH 44048

Joe O

Job Details: 06/30/2022

Cc: buttons not functioningFound unit powers on but will not start. Needs console assembly and ui board; ordrng 1 A06115601 (Ui board) and 1 117512440 (Console assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Painesville, OH 44077

Jason N

Job Details: 06/30/2022

"Cc unit not drying dishes/ not heating the waterRan diagnostics cycle, no fault codes stored, let unit cycle. Heater element turned on at the end. Customer is not using rinse aid. Advised customer to use rinse aid and to turn heated dry option on, this will give the best drying performance for this model. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Painesville, OH 44077

Corina B

Job Details: 06/29/2022

"CC that the unit is not cooling. Found the bimetal open. Will need a new harness. Cust pulled unit out and there are scratches on the floor; ordrng 1 W11449066 (Harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Elyria, OH 44035

Gabriel P

Job Details: 06/29/2022

"Unit is under one year warranty by serial and model also ran diagnostic found no error codes also ran calibration and auto test it all pass ran drain drain and spin is good also check underneath unit everything is in great condition,opt test ok working as design"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ00

Near Wellington, OH 44090

David R

Job Details: 06/29/2022

Cc FZ frosting up around door. Found door gasket is damaged. Ordering FZ gasket. ; ordrng 1 W10249196 (Gasket)

We serviced a

GE REFRIGERATOR

Model GNE25JSKNFSS

Near Pierpont, OH 44082

Jason N

Job Details: 06/29/2022

Installed defrost circuit parts and control. Defrosted evaporator clear. Good airflow to ff section. Op test good.

We serviced a

KENMORE RANGE

Model 790.73433314

Near Madison, OH 44057

Dan H

Job Details: 06/29/2022

"Installed new igniter, op test good"

We serviced a

GE RANGE

Model JGBS60DEF1WW

Near Geneva, OH 44041

Dan H

Job Details: 06/29/2022

"Installed new igniter, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near North Olmsted, OH 44070

Gabriel P

Job Details: 06/29/2022

Customer complaint that unit start to click when is agitating but only on normal wash I ask her that if is clicking on normal wash it should click on all cycle s but she says no cause this is a different cycle and we are testing it on a blanket not jeans call tech line spoke to bratt Customer share the complaint we ran diagnostic auto test pass also ran calibration pass also ran slow and fast agitation on components activation test all test pass unit working as design and he said no need to schedule no more.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Mentor, OH 44060

Joe O

Job Details: 06/29/2022

Installed gear case and wash plate. Ran auto test and calibration. Op test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Strongsville, OH 44149

David R

Job Details: 06/29/2022

"Already has updated heater. Drain pump replaced, good. Found hose under sink pinched. Corrected. Tested. Good. Op Test Ok."

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW00

Near Cleveland, OH 44102

Gabriel P

Job Details: 06/29/2022

"Unit had f6e1 error code main lost communication with motor control gave estimate customer will not fix ; ordrng 1 WPW10384843 (Control) and 1 WPW10525362 (Brain control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bay Village, OH 44140

Manny

Job Details: 06/29/2022

"Cc unit have water in the basket at the end of cycle, ran diagnostics no error codes found, ran test cycle notice the utility sink draining slow and water almost reaches drain hose, but its not siphoning, some of the cycle had the spinning turned off I told customer and she stated that she didnt knew she had to press it multiple times to set it on fast spin, turned on spin and showed customer how to set up the spin speed, water level and soil level as well she stated that now she understands the way to change the settings, since the manual wasnt very clear and she couldnt understand it. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Westlake, OH 44145

Manny

Job Details: 06/29/2022

"Cc filter is stuck, filter is not stuck, replaced the filter for them, opt test ok"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH53521HZ5

Near Mentor, OH 44060

Corina B

Job Details: 06/29/2022

Checked the relay 120 volts off 0 on. Called t/l ED to replace the magnetron. ; ordrng 1 WMH53521HZ5 (Magnetron)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV02

Near Lorain, OH 44053

Angel

Job Details: 06/29/2022

Cc that unit was not making ice. Took temps and freezer was at 5* and ff section at 38*. Noticed ice maker stopped almost at the end of the cycle but no ice was in the mold. Tried cycling but would not cycle. Replaced ice maker and noticed that when it asked for water there was no water in mold looked in back to see if the line was kinked because i could hear the valve sending water and i noticed a puddle of water verified valve and the line was not inserted correctly to valve it was leaking out the water reinstalled water line for ice maker tested and ice maker received water and no more leaks. I also replaced one of the rails for the bottom drawer in ff section that was sent to customer which was broken. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Columbia Station, OH 44028

Manny

Job Details: 06/29/2022

"Cc unit was making a banging noise, ran diagnostics and found code f0e5 for off balance load, leveled up unit, ran test cycle, opt test ok, advise customer to arrange the clothes around the basket and if an off balance load happens to pause the unit and rearrange then restart the cycle. Unit is working as designed"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Strongsville, OH 44149

David R

Job Details: 06/29/2022

"Cc unit banging, vibration. No error codes. Ran diagnostics, good. Ran calibration. Ran a drain and spin. Normal vibration. Drain hose hitting wall causing banging. Used zip tie to help move hose around, advised can use styrofoam to put in between hose and wall as well. Also advised vibration pads if needed. Unit is good and working properly. Op Test Ok."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Strongsville, OH 44149

David R

Job Details: 06/29/2022

"Replaced heater element. Ran diagnostics, good. Op Test Ok."

We serviced a

SAMSUNG DRYER

Model DV42H5200EWA3

Near Broadview Heights, OH 44147

Marie V

Job Details: 06/29/2022

Replaced heater and thermostat. Clean up lint inside unit. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Painesville, OH 44077

Jason N

Job Details: 06/29/2022

"Cc unit acts like its cycling but doesnt wash dishesRan diagnostics, found code 6-4 for float switch open and 7-1 for no heat. Wash motor did not turn on during test cycle. Unit needs wash motor/pump assembly. Replaced using truck stock part. Ran diagnostics cycle in entirety to reinitialize heater circuit and clear codes. Op test good. ; used 1 WPW10605057 (Pump/motor assembly) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chardon, OH 44024

Jason N

Job Details: 06/29/2022

"Cc unit needs updated heater element installed Installed updated heater element using customer supplied pre Id part per wp service pointer. Ran auto test, checked for leaks. Op test good."

We serviced a

MAYTAG WASHER

Model MVWC300XW1

Near Seven Hills, OH 44131

David R

Job Details: 06/29/2022

"Replaced harness, control and drain pump. Customer added and said hot and cold water dont work right. Found hoses reversed. Corrected, good. Ran diagnostics, good. Running a normal cycle before leaving, Op Test Ok ."

We serviced a

FRIGIDAIRE RANGE

Model FPGF3081KFB

Near Chesterland, OH 44026

Joe O

Job Details: 06/29/2022

"Cc: oven not heating, middle burner not ignitingFound debris in burner port. Cleared. Burner functioning. Found igniter pulling 2.8 amps. Needs oven igniter. Replaced igniter. Tested. Op test ok ; used 1 12400035 (IGNITER) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 59679272991

Near Lyndhurst, OH 44124

Joe O

Job Details: 06/29/2022

"Cc: not cooling ff sectionFound ff temps at 69 degrees, freezer at 4 degrees. Found evap completely frosted over. Found heating circuit open. Needs bi metal and defrosted; ordrng 1 WP10442411 (thermostat), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesterland, OH 44026

Jason N

Job Details: 06/29/2022

"Cc unit not dispensing ice Customer showed popRan ice dispense test, found auger coupling not engaging into ice container receiver. Removed auger coupling and plate. Found shaft spring frozen in the retracted position. Freed up spring and cleared frost from auger shaft. Reassembled and retested. Ice dispense test good. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Berea, OH 44017

Manny

Job Details: 06/29/2022

"Replaced evap harness, fan and thermistor, good frost pattern on evap and unit is cooling, advise customer to allow 24 to 36 hrs for unit to reach set temps, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Parma, OH 44134

David R

Job Details: 06/29/2022

"Not cooling correctly and still water leaking down into FF. Took amp draw and checked FZ evap pattern, partial, techline said Sealed Sytem leak. Replaced with dye drier and evap, charge system. Ordering evap and drier.** set as 3 count. ; ordrng 1 W10836706 (Evap) and 3 WPW10143759 (Drier)s"

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