We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBB00
Near Chagrin Falls, OH 44022
Brian M
Job Details:
07/02/2021
Installed ice maker OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Mayfield Heights, OH 44124
Brian M
Job Details:
07/02/2021
Cc no heat Found thermal cut off open Replaced using truck stock ; used 1 279816 (CUTOFF) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Grafton, OH 44044
David R
Job Details:
07/02/2021
Replaced striker. Tested. Good. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Garfield Heights, OH 44125
Dan H
Job Details:
07/02/2021
"Customer complaint that unit does not always run second rinse, ran diagnostics found f8e1(long/no fill) error code , found cold water supply valve barely open so water was just trickling in, open valve completely, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland Heights, OH 44118
Jason N
Job Details:
07/02/2021
"Cc unit shaking and making lots of noise, leaking from back drain hose.Ran auto test, loud noise when in agitation, grinding noise from splutch during spin. Lower shaft shifting side to side, gearcase is damaged. Unit needs gearcase, splutch, and belt shield. Will install drain hose on return visit. Previous history on this unit shows same issues, seems to have never been remedied/repaired. Parts not showing in stock at Marcone, office to contact customer with return date. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Pulley) and 1 WPW10427633 (Belt shield)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Cleveland, OH 44105
Jason N
Job Details:
07/02/2021
"Installed main control. Unit powered up normal, no fault codes. Ran wash test. All functions normal. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW05
Near Avon Lake, OH 44012
Corina B
Job Details:
07/02/2021
CC that there is still water leaking into the ff section. Checked the evap clear. Found a water jug with a hairline crack in it. Clear the water from the bottom of the crisper drawers. Optest ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Rocky River, OH 44116
Corina B
Job Details:
07/02/2021
CC that there is water in the freezer and it leaks. Confirmed. Service pointer replaced the drain tube from t/s. Steamed out the evap. Optest ok. ; used 1 W10619951 (TUBE-DRAIN) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near North Randall, OH 44128
Brian M
Job Details:
07/02/2021
Cc unit not starting Ran diagnostics found no errors Ran auto test and calibration OP Test Ok No issue found at this time
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Bedford, OH 44146
Brian M
Job Details:
07/02/2021
Cc no heat Found in basement gas was shut off Turned gas on OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Bentleyville, OH 44022
Brian M
Job Details:
07/02/2021
Cc of frost in freezer At this time unit is functioning properly and no frost build up Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Beachwood, OH 44122
Jason N
Job Details:
07/02/2021
Cc unit freezer door stuck closedCustomer stated he unplugged it to let it warm up and was able to open door again. Found freezer door is functional. Cleaned up rails and sprayed with food grade silicone. Advised customer unit may have condensed inside freezer and froze to door rails. Silicone will help prevent condensation from freezing to rails. Customer to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near South Euclid, OH 44118
Jason N
Job Details:
07/02/2021
"Installed reservoir. Checked for leaks, none found. Ran dispense functions. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Aurora, OH 44449
Brian M
Job Details:
07/02/2021
"Cc still no ice Found ice jammed in mold Cleared ice Ran test harvest OP Test Ok If is remains I recommend a ice maker Gave quote ; ordrng 1 WPW10756907 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Aurora, OH 44202
Brian M
Job Details:
07/02/2021
"Cc unit still not functioning properly Could not run a proper test due to unit installed in a RV that is parked in storage Advised it may be a control issue And quoted Will need 2 techs if customer follows through ; ordrng 1 WPW10192965 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Cleveland, OH 44109
Dan H
Job Details:
07/02/2021
"Customer complaint that fresh food section is not cooling, fresh food section temperature at 51 degrees, freezer section temperature at -11 degrees, found fresh food section evaporator frozen solid, unit needs new fresh food section evaporator fan , part is out of stock so not scheduling return appointment ; ordrng 1 W11395639 (Evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Brook Park, OH 44142
Dan H
Job Details:
07/02/2021
"Customer complaint that unit is leaking, found evaporator drain tube disconnected causing water to leak onto floor, reinstalled, op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brooklyn, OH 44144
Dan H
Job Details:
07/02/2021
"Customer complaint that unit is not spinning properly, ran diagnostics found f7e6(motor fault) error code, found shifter fell out of cam, unit needs new shifter, part is out of stock so not scheduling return appointment ; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Cleveland, OH 44111
Dan H
Job Details:
07/02/2021
Customer peeled model and serial tag of off unit cannot verify warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lakewood, OH 44107
Marie V
Job Details:
07/02/2021
Replace thermistor and diffuser. Set freezer to 3* and fresh food section to 38*. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Lakewood, OH 44107
Dan H
Job Details:
07/02/2021
"Customer complaint that unit is not cooling , fresh food section temperature at 78 degrees, freezer section temperature at 78 degrees, no frost pattern on evaporator, nothing is running, unit needs new control, customer does not want repair at this time ; ordrng 1 W10854027 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Olmsted Township, OH 44138
Marie V
Job Details:
07/02/2021
"Replace main control and drain pump. Tested unit twice for leaks, nonOp test ok"
We serviced a
JENN-AIR WALL OVEN
Model JGW8130ADB
Near Garrettsville, OH 44231
Brian M
Job Details:
07/02/2021
Cc f9 error Hit door switch and lock moved into position Ran test bake to 350 OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Lakewood, OH 44107
Corina B
Job Details:
07/02/2021
Replaced the burner assembly. Optest ok.
We serviced a
WHIRLPOOL RANGE
Model WFC15M0EW0
Near Cleveland, OH 44108
Dan H
Job Details:
07/02/2021
"Installed new infinite switch, op test good ; schdld next appmnt for 7/14 WED !"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Dorset, OH 44032
Brian M
Job Details:
07/02/2021
Replaced thermal fuse OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Euclid, OH 44132
Joe O
Job Details:
07/02/2021
"Installed actuator, ran test cycle. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Columbia Station, OH 44028
David R
Job Details:
07/02/2021
3rd time this rail has been replaced. Replaced center rail. Tested. Good. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model KOCE507ESS05
Near Roaming Shores, OH 44084
Jeff M
Job Details:
07/02/2021
Installed the new part op tested good. Inverter
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Parma Heights, OH 44130
David R
Job Details:
07/02/2021
"Cc unit not heating correctly. No error codes. Ran diagnostics, heating element coming on at end. Unit heating is testing good. Can also feel air coming through vent. Would advise for best drying per owners manual would be to use rinse aid (higher level if needed, just set to 4) along with High Temp and Heated Dry. Also probably placing of items as well. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Parma Heights, OH 44130
David R
Job Details:
07/02/2021
"Cc unit is frosting up and defrosting in the FZ, items will be frosting up in FZ and then start thawing out. Temp reading 45 in FF and FZ. Precious sealed system work done. Checked the back by compressor. On one of the lines on compressor refrigerant is leaking out. Dye is leaking. Will need new compressor and drier***has lockring. Will need lockring tech*** office to reschedule for 3 hours ***customer within 30 days, going to Lowes to see about returning ; ordrng 1 WPW10507886 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Parma, OH 44129
David R
Job Details:
07/02/2021
"Replaced icemaker, preformed test 57 to harvest and test 45 to call for water. Good. Give unit time for icemaker to cycle through and drop ice . Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near North Ridgeville, OH 44039
Marie V
Job Details:
07/02/2021
Replaced bearings and ran drain and spin. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KSRK22ILWH13
Near Euclid, OH 44123
Joe O
Job Details:
07/02/2021
"Installed fitting, and water line. Tested. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Elyria, OH 44035
David R
Job Details:
07/02/2021
"Found wires on drain damaged, probably from handing. Bracket also vent. Corrected bracket. Spliced new wires go drain. Tested, good. Op test ok"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Elyria, OH 44035
David R
Job Details:
07/02/2021
"Door frame side is coming apart. Took pics. Gave estimate to customer. Do not order parts.; ordrng 1 WPW10535793 (Outer glass door), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Mentor, OH 44060
Joe O
Job Details:
07/02/2021
Installed led module. Found incorrect color housing for ff section. Needs led moduleModule out of stock. Office to reschedule; ordrng 1 W11462342 (Module)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Jefferson, OH 44047
Jeff M
Job Details:
07/02/2021
Installed the new part op tested good. Latch
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Jefferson, OH 44047
Jeff M
Job Details:
07/02/2021
The unit is not heating nor is it tumbling. The unit has an F4 E4 code indicating a line voltage issue the unit is getting 240 V at the outlet is wired correctly I also found the belt broken needs a belt and main control board; ordrng 1 WPW10131172 (Belt) and 1 W11089308 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2342LF7
Near Ashtabula, OH 44004
Jeff M
Job Details:
07/02/2021
The ice bin was not pushed in all the way. I pushed bin in everything started working
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ashtabula, OH 44004
Jeff M
Job Details:
07/02/2021
Actuator failed no eta; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Ashtabula, OH 44004
Jeff M
Job Details:
07/02/2021
The unit was purchased from Lowes back 2017 thats what it says on the paperwork. Due to the state of the issue I am unable to test it I would need it actually hooked up to water.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2342LF7
Near Ashtabula, OH 44004
Jeff M
Job Details:
07/02/2021
The ice bin was not pushed in all the way. I pushed bin in everything started working
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Elyria, OH 44035
David R
Job Details:
07/02/2021
"Replaced belt, tested. Replacing the belt with the cam took away noise. Tested with load of towels on drain/spin after wetting towels. Customer right by. No noise or grinding. Good. Customer to use and monitor over the weekend and if something pops up we will come back and replace the gearcase. Unit test good, op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Amherst, OH 44001
David R
Job Details:
07/02/2021
"Cc unit not agitating. Found new actuator not in correct position. Replaced from t/s. Tested. Good, op test ok ; used 1 WPW10006355WPW10006355 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MGDE900VJ1
Near Madison, OH 44057
Jeff M
Job Details:
07/02/2021
Installed the new part op tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mayfield Heights, OH 44124
Jason N
Job Details:
07/02/2021
Installed front door panel. Customer satisfied with appearance. Op test good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Perry, OH 44081
Jeff M
Job Details:
07/02/2021
Installed the new part op tested good. Cabinet
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near North Ridgeville, OH 44039
Marie V
Job Details:
07/02/2021
"Cc that they were using the oven and cook top and they heard a spark and front right burner stopped working. Confirmed. Replace infinite switch, no good only getting 120 to burner, called BJ ask me to follow black wire, found wire broken, corrected issue, tested unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Elyria, OH 44035
Gabriel P
Job Details:
07/01/2021
"Found control bracket broken ordering ; ordrng 1 WP2180226 (Control bracket), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Grafton, OH 44044
David R
Job Details:
07/01/2021
"Called techline. Told him the control panel bubbled up the first time the customer used broil. He said might of been the placement of the vent or panel moved during shipping. Middle vent is top oven and Bottom Vent is right side vent. Readjusted vent and put new control panel on. Tried broil for 10-15 mins. Good. Op test ok."
We serviced a
TAPPAN RANGE
Model E0V-162
Near Madison, OH 44057
Joe O
Job Details:
07/01/2021
"Cc: not heating, element wires missingFound heating element wires dry rotted and shorted out. Will needs wiring harness. Cannot find any information on unit, or parts. Cannot repair."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44102
Corina B
Job Details:
07/01/2021
Replaced the shifter. Optest ok
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near University Heights, OH 44118
Brian M
Job Details:
07/01/2021
Installed lid OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Thompson, OH 44086
Joe O
Job Details:
07/01/2021
"Cc: ice clumping together, stripped auger pointCustomer has to open ice container to get ice out. Found auger shaft not engaging with ice bin. Needs auger, shaft and ice binParts out of stock, office to reschedule ; ordrng 1 W10910401 (ice-contnr) and 1 W10822606 (motor) and 1 W11228132 (shaft)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Geneva, OH 44041
Jason N
Job Details:
07/01/2021
Cc unit dispenser slides out and always reads detergent lowCustomer stated top dispenser drawer slides out during cycle and that the detergent level low display always comes on despite adding more detergent to drawer. Advised customer the detergent display is for the Load-n-go dispenser only. Showed customer how to use Load-n-go or turn it off if not using. Found unit tilted forward which would cause dispenser drawer to vibrate out during cycle. Leveled unit. Ran auto test. Op test good.
We serviced a
MAYTAG DRYER
Model MEDX550XW0
Near South Euclid, OH 44121
Jason N
Job Details:
07/01/2021
"Cc unit not drying clothesCustomer stated he already changed the vent, but did not help. Checked power in to unit, good at 244v L to L, 123v L to N. Checked all thermals, found heater element open. Unit needs heater element. Add cust. to cancellation list. ; ordrng 1 WP3387747 (Element)"
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near University Heights, OH 44118
Brian M
Job Details:
07/01/2021
Installed control and UI OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Parma, OH 44134
David R
Job Details:
07/01/2021
"Cc oven not coming on, top burners working. Tested. Oven coming right on. Customer wasnt pressing start in the right place. Thought he had to press the blinking start instead of the start button. Unit good. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Dan H
Job Details:
07/01/2021
"Customer complaint that unit is not spinning, ran diagnostics found f8e1(long/no fill), f7e6(motor fault), and f0e5(off balance) error codes, found unit has new style shifter that slips out of cam, unit needs new old style shifter, part is out of stock so not scheduling return appointment ; ordrng 1 W10913953 (Shifter)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Madison, OH 44057
Jeff M
Job Details:
07/01/2021
Unit was off-balance. Recalibrated also adjusted and re-level the feet and explained proper loading management for the machine. I tried to collect for the service call the card they provided got declined four times I ran it three times through the new app and once through the old way declined every time they didnt offer an alternative pay they called a higher up they said that its set up as bill to and they already worked it all out...
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lakewood, OH 44107
Jason N
Job Details:
07/01/2021
"Cc unit front panel needs installed. Installed front panel using customer supplied pre Id part. Ran wash test, all functions normal. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Cleveland, OH 44109
Jason N
Job Details:
07/01/2021
"Cc unit not finishing cycles.Ran diagnostics, found code f7e5 for shifter fault. Ran auto test, unit did not shift into agitate or spin. Unit needs shift actuator. Replaced using truck stock. Ran auto test and calibration. Op test good. ; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
GE WASHER
Model GFWR4805F1MC
Near Huntsburg, OH 44046
Joe O
Job Details:
07/01/2021
"Cc: pauses and will not fillFound bearings loud in sensing cycle. Found loose connection on control. Needs tub assembly.Customer does not want to repair at this time; ordrng 1 WH49X25397 (srv-tub and basket a) and 1 WH45X10137 (basket and trunnion) and 1 WH45X10136 (tub asm rear), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Lorain, OH 44052
Gabriel P
Job Details:
07/01/2021
Replace legs opt test ok
We serviced a
KITCHENAID MICROWAVE
Model KBHC109JSS0
Near Bay Village, OH 44140
Gabriel P
Job Details:
07/01/2021
"Found 120 voltage going to meg and amps readings are 9.4 ordering meg and thermal ; ordrng 1 WP4375424 (Magnetron) and 1 WP4375079 (Thermal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Broadview Heights, OH 44147
David R
Job Details:
07/01/2021
"New gasket was warped too much. Old gasket. Heated up, conformed back in spot. Good. Op test ok.**if happens in the future. Would order new FZ door with new gasket."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Brecksville, OH 44141
David R
Job Details:
07/01/2021
"Customers just moved in today, house was sold and previous owners didnt leave any information behind about it. Tested unit. No error codes. Wash motor good, drain good. Heater is good. Unit test good. Op test ok"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Cleveland, OH 44111
Corina B
Job Details:
07/01/2021
"Cust showed pop, sent pic. CC that the freezer door does not shut and a knob broke off. Confirmed. Silicones the gasket to the freezer door. The knob for the evap cover broke off. Will need a new cover. ; ordrng 1 W11024683 (Cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mentor, OH 44060
Dan H
Job Details:
07/01/2021
"Customer complaint of dent in door, confirmed, unit needs new left fresh food section door ; ordrng 1 W11435344 (Door)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Solon, OH 44139
Brian M
Job Details:
07/01/2021
Lid was damaged the magnet in the lid switch area was loose and bouncing around Unit could not read If lid was closed Needs reordered ; ordrng 1 W11259006 (lid)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFAA
Near Lakewood, OH 44107
Marie V
Job Details:
07/01/2021
"Replaced ice maker kit , and filled with water. Advice cust to allow unit to get back to temp since the temp raised while working on it. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near North Olmsted, OH 44070
Corina B
Job Details:
07/01/2021
CC that there is a faint gas smell. Found the gas line connection has a small leak. Used the soap bubbles. Took a picture. Tightened up the gas connections Called whirlpool safety. optest ok
We serviced a
FRIGIDAIRE RANGE
Model LGEF3045KFK
Near Strongsville, OH 44136
Corina B
Job Details:
07/01/2021
"CC that the unit does not heat over 150*. Found the connection to l2 on the control burnt. Will need a new control and harness; ordrng 1 5304495520 (Control) and 1 316419821 (Overlay) and 1 316506217 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Aurora, OH 44449
Brian M
Job Details:
07/01/2021
Cc unit not making ice Found bin cover not hitting switches From previous repairs this a ongoing issue and best solution is to place pads on top to hit switches
We serviced a
MAYTAG RANGE
Model WFE540H0AS1
Near Streetsboro, OH 44241
Brian M
Job Details:
07/01/2021
"Cc unit not baking Found element Open Needs element ; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Streetsboro, OH 44241
Brian M
Job Details:
07/01/2021
"Cc unit caught fire Found control, board burnt and lid burnt Took pics"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Eastlake, OH 44095
Dan H
Job Details:
07/01/2021
"Customer complaint that door will not close, found strike broken off, unit needs new strike, part is out of stock so not scheduling return appointment ; ordrng 1 W11545309 (Strike)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Cleveland, OH 44105
Jason N
Job Details:
07/01/2021
"Cc unit making noisesCustomer stated unit will make noises when in spin cycle. Ran diagnostics, no codes stored. Ran auto cycle, heard pulley rubbing on belt guard, evidence of wear on belt guard. Found tub suspension weak, tub dropping down too far. Unit needs suspension springs. Customer not repairing at this time. Estimate only.; ordrng 1 W11130362 (Suspension springs)"
We serviced a
KITCHENAID RANGE
Model n/a
Near Westlake, OH 44145
Marie V
Job Details:
07/01/2021
"When arrived cust told me that he has the unit installed with silicone and that if we are going to remove that and it breaks for that he just do it himself, told cust that it needs to be removed before we can do the job and that I can diag and give him estimate. told cust that that will have to be removed before we can do the replacement he said he does not need me then.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Avon, OH 44011
Marie V
Job Details:
07/01/2021
"Cc that the unit has rust, confirmed, rust is in the inner door. Will have to order part. Advice cust that we will contact once we have ETA; ordrng 1 W11393130 (Inner door panel)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW
Near Westlake, OH 44145
Gabriel P
Job Details:
07/01/2021
Customer complaints of right side door hitting notice the right side legs has falling into the hole where the wood floor is cut explain him we are not wood floor design that we could level unit back up but he is going to have fix that so it wont happen again he try giving me epoxy for floor Im not messing with not allow by policy but unit is level how it suppose to
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near North Ridgeville, OH 44039
Marie V
Job Details:
07/01/2021
"Cc that the unit is making a loud noise when agitating. Confirmed, cust has sound recorded when it was happening. Tilted unit and found screw for cam was loose and belt almost off rubbing whit cam cover. Replace cam and belt from T/S. Calibrated unit and ran auto test with cust present. Op test okAdvice cust to Only use 1 to 2 tablespoons of detergent and then 6 to 7 bath towels equals a full load.; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
We serviced a
AMANA REFRIGERATOR
Model ABB2222FEW3
Near Middlefield, OH 44062
Joe O
Job Details:
07/01/2021
"Cc: ice buildup in freezer sectionFound drain tube plugged. Needs p trap drain tube. Cleared drain, replaced drain tube. Op test okS38253(covers 100% part). ; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Mentor, OH 44060
Jeff M
Job Details:
07/01/2021
Installed the new part op tested good. Door needs an emblem customer can install im fairly certain the emblem supposed to come with the door I tried searching for the emblems separate and theres nowhere to be found I know the KitchenAid emblem badge does have a part number we can locate an order that part customer can install I showed her gave her tips on how to properly put those on; saved tckt
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Euclid, OH 44119
Dan H
Job Details:
07/01/2021
"Customer is not available until 1, customer will reach out to reschedule"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0 NO
Near Brecksville, OH 44141
David R
Job Details:
07/01/2021
Replaced panel. Tested. Good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Cleveland, OH 44143
Joe O
Job Details:
07/01/2021
Installed auger motor. Tested. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Broadview Heights, OH 44147
Corina B
Job Details:
07/01/2021
Cc that she could not remove ice bin. Verified ice bin is working fine explained to her how to remove bin. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS3
Near Lyndhurst, OH 44124
Joe O
Job Details:
07/01/2021
"Cc: leakingFound unit leaking from left side near fill hose. Unable to remove unit, due to it being wedged in by the cabinets. Removing unit could damage cabinets and unit itself. Quoted for fill hose, water inlet housing, gasket and flapperAdvised customer to do the repair he would have to get unit removed due to being wedged in.; ordrng 1 W10316375 (inlet valve) and 1 W10878507 (inlet tubing) and 1 WP8531323 (gasket) and 1 W10316376 (flapper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 110.20902991
Near Solon, OH 44139
Joe O
Job Details:
07/01/2021
"Cc: not draining, not spinningFound lid switch broken. Needs lid switch; ordrng 1 WP3949238 (switch-lid), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Rocky River, OH 44116
Gabriel P
Job Details:
07/01/2021
"Replace led freezer light,opt test ok"
We serviced a
MAYTAG FREEZER UPRIGHT
Model MZF34X16DW06
Near North Ridgeville, OH 44039
Gabriel P
Job Details:
07/01/2021
Replace door apt test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near North Royalton, OH 44133
David R
Job Details:
07/01/2021
"Cc unit not spinning out clothes, has to go into drain/spin to get to spin. Today I came, found the washer stuck on wash. Cancelled out. Went into test diagnostics, error code was no fill/long fill. Valves are good, correct. Ran test diagnostics, all components are working, spin and agitating. Ran a factory calibration. Put load of washcloths in on quick wash to test out and see what happens. Almost 15 mins unit was just filling and cancelled cycle. Cancelled on wash. Took off pressure hose. Blew through, clear. Retesting on quick wash again. Testing, unit is moving faster through cycle about 15 mins to get out the wash cycle. Locking and rinsing. Couldve been a little debris in pressure hose. Unit is working correctly now. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Strongsville, OH 44136
David R
Job Details:
07/01/2021
"Cc unit display and UI not working. Same as last time last year. Confirmed power 120 at terminal. Good. Preformed stuck key test. Confirmed, some lights are on under UI but no actions are working. Ordering UI and Control ***office to reschedule ; ordrng 1 W10803367 (Ui) and 1 W11368631 (Control)"
We serviced a
GE RANGE
Model PB978SP6SS
Near Willoughby, OH 44094
Dan H
Job Details:
07/01/2021
"Customer complaint that ovens and elements are not working, all elements are working, both ovens are working, unit is operating as designed"
We serviced a
KENMORE REFRIGERATOR
Model 10657282790
Near Parma, OH 44130
Corina B
Job Details:
07/01/2021
"When arriving the unit was in a defrost cycle. The heater did not turn on. Checked the heater, good. 0 volts at the bimetallic. Replaced the the timer, jumped the by metal out heater turned on. Replaced the timer from t/s. Optest ok. ; used 1 482493 (Timer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Strongsville, OH 44149
David R
Job Details:
07/01/2021
"Replaced the control box and thermistor. Give 24 hours for adjustments, refer to owners manual if needed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Mentor, OH 44060
Jeff M
Job Details:
07/01/2021
Installed the new part op tested good. Main control and ui
We serviced a
KITCHENAID RANGE
Model KMHS120ESS10
Near Aurora, OH 44202
Brian M
Job Details:
07/01/2021
Customer showed pop took pic Cc open door error Replaced interlock using truck stock OP Test Ok ; used 1 W11244490 (INTERLOCK SW KIT) from stock
