Near North Olmsted, OH 44070
Marie V
Job Details:
03/04/2021
WASHER WHIRLPOOL NTW4650YQ0
"Cc that the she did a load and the clothes were still wet so she ran a rinse and spin and it worked. Ran diag f0e2 over suds f7e1 basket speed fault. Deleted error codes. Ran auto test , pass. Ran calibration. Could not duplicate issue. Took at look at the botto of unit to make sure everything was in place, no oil coming out everything was good.Also Explain cust how the unit operates and why it happened the issue she had. Op test ok"
Near Avon, OH 44011
Marie V
Job Details:
03/04/2021
REFRIGERATOR GE GSS23GMKGCES
"Cc that the unit is not freezen on freezer section. Took temp found 18* on freezer and 44 on fresh food section. Also found freezer evap full of frost. Defrosted evap to get to thermostat. check ohms reading on defrost thermostat was at 1ohms. Unit will need main control.; ordrng 1 WR55X35826 (Control), used 1 SHIPPING (shipping and handling) from stock"
Near North Olmsted, OH 44070
Marie V
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDTM354DSS4
"Cc that the top rack something broke on it and it cant stay up. Found right hand side adjuster that broke. Will need new adjuster.; ordrng 1 WPW10546503 (Adjuster), used 1 SHIPPING (shipping and handling) from stock"
Near Avon, OH 44011
Gabriel P
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDTE254ESS2
"Cc dishwasher not draining or cleaning dishes well. Replaced pump assembly and found a piece of wood obstructing the empellers of drain pump once clear pump it started working but cause customer cc that unit not washing right still replace it,opt test ok"
Near Avon Lake, OH 44012
Gabriel P
Job Details:
03/04/2021
WASHER MAYTAG MVWC465HW2
Cc that washer is vibrating to much. Verified issue by running a load on rinse and spin and on drain and spin washer was working as designed explained to customer how to load washer and how the unit operates. Opt test ok. AT
Near Aurora, OH 44202
Dan H
Job Details:
03/04/2021
RANGE WHIRLPOOL KSIB900ESS2
"Installed new socket, op test good"
Near Mentor, OH 44060
Joe O
Job Details:
03/04/2021
WASHER MAYTAG MVWC400XW0
"Cc: unit continuously recyclesFound unit stuck in drain cycle. Found error codes f0e5(off balance load). Ran auto test. Unit not agitating. Motor just humming. Needs motor and capacitor. Customer does not want to repair at this time; ordrng 1 W10836348 (motor-drve) and 1 W10804664 (capacitor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Near Aurora, OH 44202
Dan H
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL MFI2569YEM0
"Installed new control, op test good"
Near Chagrin Falls, OH 44023
Dan H
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
"Installed new valve, op test good"
Near Cleveland, OH 44143
Jason N
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Installed freezer door. All functions good. Advised to allow up to 24 hrs for ice production to start.
Near Mantua, OH 44255
Brian M
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRT318FZDW05
Cc of temps His vegetables freeze in fridge or his stuff gets soft in freezer when he adjusts the temp Advised on placement of product Unit is operating as designed
Near Painesville Township, OH 44077
Joe O
Job Details:
03/04/2021
REFRIGERATOR KITCHENAID KRSF705HBS01
Installed door cam. Op test ok
Near Cleveland, OH 44115
Corina B
Job Details:
03/04/2021
REFRIGERATOR KITCHENAID KRMF706ESS01
Door is completely corroded. Check picture. ; ordrng 1 W10815669 (Door)
Near Fairview Park, OH 44126
David R
Job Details:
03/04/2021
REFRIGERATOR KITCHENAID KRFC704FPS03
"Steamed out all ice, replaced parts. Tested in diagnostics, good. All fans working. Reset temp to normal settings. Good. Give 24 hours to return to normal temps. Op test ok"
Near Chardon, OH 44024
Dan H
Job Details:
03/04/2021
MICROWAVE KITCHENAID KMHS120ESS4
"Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good ; used 1 W11244490 (INTERLOCK SW KIT) from stock"
Near Ashtabula, OH 44004
Jeff M
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00
I tapped the system. Recovered the remaining Freon if any. Remove the old parts installed new parts put the unit at a 30 inch vacuum held for 10 minutes. Charge the unit with 4.27 ounces of Freon a frost pattern started to develop unit tested good recommended customer to wait 24 hours before packing fridge. ; used 1 W10896690 (Ring 8-8) from stock
Near Madison, OH 44057
Jeff M
Job Details:
03/04/2021
RANGE AMANA n/a
Installed the new part op tested good. Ignitor failed its ts ; used 1 12400035 (Ignitor) from stock
Near Madison, OH 44057
Joe O
Job Details:
03/04/2021
SXS REFRIGERATOR FRIGIDAIRE FRS26R4CBC
"Cc: still not operatingCustomer replaced evap fan. Evap fan is still not functioning. Spoke with BJ, found adaptive defrost board not able to send power under load. Found evap fan harness receiving power but once plugged in power drops out. Needs adaptive defrost controlAdaptive defrost control no longer available"
Near Geneva, OH 44041
Joe O
Job Details:
03/04/2021
WASHER MAYTAG MVWC415EW1
Installed drain pump. Ran auto test and calibration.
Near Ravenna, OH 44266
Brian M
Job Details:
03/04/2021
DRYER MAYTAG MEDC300BW0
Installed rollers OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Near Ravenna, OH 44266
Brian M
Job Details:
03/04/2021
REFRIGERATOR KITCHENAID KRFF305ESS00
Cc of noise Found noise to be coming from icemaker Icemaker not in use Advised to keep it in the off position OP Test Ok
Near Bay Village, OH 44140
Gabriel P
Job Details:
03/04/2021
MICROWAVE KITCHENAID KOCE500ESS05
"Once replace control and console still show f6e8 bj had me checked harness found yellow wires open need communication harness customer dont want to paid labor he wants to install him self ; ordrng 1 W10603949 (Harness) and 1 W10886919 (Bulb), used 1 SHIPPING (shipping and handling) from stock"
Near Brook Park, OH 44142
Marie V
Job Details:
03/04/2021
REFRIGERATOR MAYTAG MRT118FFFE00
"Cc that the unit is not keep temp on freezer, that she found ice on the right hand side of the freezer section. Took temp found 43 on freezer and 51 on fresh food section. Found unit leaking refrigerant, and a ig block of ice at the right corner. Will need sealed system work. Parts are covered but cust does not want to fix. She will call if she changes her mind; ordrng 1 W10507884 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier)"
Near Geneva, OH 44041
Joe O
Job Details:
03/04/2021
DISHWASHER WHIRLPOOL WDF330PAHW2
Installed sump assembly. Ran test cycle. Op test ok
Near Avon Lake, OH 44012
Marie V
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDTE334GPS0
Cc that top rack comes out when you open the door. Found unit leaning from the top forward. Adjusted unit and legs. Tested unit. Op test ok
Near Olmsted Township, OH 44138
David R
Job Details:
03/04/2021
DRYER WHIRLPOOL WGD5300VW0
Cc not heating. Found open thermal fuse. Replaced from t/s. Tested. Good. Op test ok; used 1 WP3392519 (THERMAL FUSE) from stock
Near Chardon, OH 44024
Brian M
Job Details:
03/04/2021
DRYER GE GTD65GBSJ3WS
Cc unit seems hotter on back side Found vent to be extra long removed and trimmed vent Also found vent to be slightly clogged Placed vent back on and unit it running Cooler
Near Painesville, OH 44077
Dan H
Job Details:
03/04/2021
RANGE WHIRLPOOL WFE770H0FZ2
"Customer complaint that broiler is not working, found terminal block burned, unit needs new terminal block and harness; ordrng 1 W11416047 (Block/harness)"
Near Cleveland Heights, OH 44106
Corina B
Job Details:
03/03/2021
DRYER SAMSUNG DV393ETPARA/A1
"CC that the unit is not heating. Found the fuse on the heating element open, replaced the old fuse from the heater. The idler pulley was cracked. Replaced the idler pulley from t/s. Optest ok; used 1 DC93-00634A (IDLER PULLEY) from stock"
Near Painesville, OH 44077
Dan H
Job Details:
03/03/2021
REFRIGERATOR KITCHENAID KBSD602ESS01
"Customer complaint that led lights are out and unit is not cooling, nothing is on in unit, outlet has power, unplugged and plugged back in, unit powered up, compressor and condenser fan started , evaporator fan started, installed new freezer section led module, op test good, control not needed; used 1 SHIPPING (shipping and handling) from stock"
Near Ashtabula, OH 44004
Jeff M
Job Details:
03/03/2021
DRYER AMANA NGD4600YQ3
Installed the new part op tested good.
Near Willoughby, OH 44094
Joe O
Job Details:
03/03/2021
REFRIGERATOR KITCHENAID KRFF507ESS00
Installed water valve. Cycled ice maker. Tested water valve. Op test ok
Near Middlefield, OH 44062
Brian M
Job Details:
03/03/2021
WASHER MAYTAG MVWC565FW2
Cc unit not working properly Found actuator not seated inside splutch Put actuator in proper location Ran test cycle OP Test Ok
Near Shaker Heights, OH 44120
Corina B
Job Details:
03/03/2021
DISHWASHER MAYTAG MDB7749AWM1
"CC that the conduit came off. Found the metal clip to the conduit broke off. Will need a tub, pump and conduit. Tub is still in warranty. ; ordrng 1 W10412852 (Tub) and 1 W10806701 (Pump and motor), used 1 1OVRSZ (oversized shipping), 1 WP8559850 (Tube), and 1 SHIPPING (shipping and handling) from stock"
Near Lyndhurst, OH 44124
Jason N
Job Details:
03/03/2021
WASHER MAYTAG MVWX500BW0
"Cc unit leaked after all over the floor last time they used it.Inspected unit, no obvious leak sources. Ran auto test, no leaks found. Ran bulky sheets load with towels. No leaks. Canceled cycle to allow tub to drain, checked unit and drain tub. No leaks. Cold not duplicate a leak at this time."
Near North Ridgeville, OH 44039
Gabriel P
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW7120HW0
Cc that washer was noisy and rattling. Verified issue ran a quick wash and a drain and spin and unit was working as designed. Explained to the customer that she will here the drain pump turn on while its spinning to properly drain the water out and off the clothes. Also explained how to load the washer and how much detergent to use. Opt test ok. AT
Near Brooklyn, OH 44144
Jason N
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW5000DW3
"Cc unit needs inlet valve, cold side is broken. Found unit has extensive damage to cabinet as well inlet valve broken. Snapped pics, notified rtm of damage. Listed parts unit would need to be fully repaired. ; ordrng 1 W10676680 (Cabinet) and 1 W11224739 (Brace channel) and 4 WPW10687506 (Leveling feet)s"
Near Ashtabula, OH 44004
Jeff M
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW8500DC6
Installed the new part op tested good.
Near Chardon, OH 44024
Jeff M
Job Details:
03/03/2021
DISHWASHER WHIRLPOOL MDB8989SHZ0
Installed the new part op tested good.
Near Willoughby Hills, OH 44092
Dan H
Job Details:
03/03/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
"Customer complaint that freezer section doo is not closing properly and freezer section door handle is falling off , confirmed, found shaft had fallen off of tracks, no damage reinstalled, tightened handle, op test good"
Near Chagrin Falls, OH 44023
Brian M
Job Details:
03/03/2021
STACK W/D MAYTAG MET3800TW2
"Cc unit leaks Found small Leak on drain hose dry rotted Needs drain hose ; ordrng 1 WP3353841 (hose), used 1 SHIPPING (shipping and handling) from stock"
Near Avon Lake, OH 44012
Marie V
Job Details:
03/03/2021
RANGE KITCHENAID KFGC506JBK00
Replaced console. Cust was able to connect to WiFi. Op test okBrought core for return
Near Oberlin, OH 44074
David R
Job Details:
03/03/2021
STACK W/D WHIRLPOOL WET4024HW0
"Cc unit leaking as soon as turned on. Found hose was not connected from tub to hose, corrected and put clamp on, tested. Good. No leaks. Op test ok"
Near Aurora, OH 44202
Brian M
Job Details:
03/03/2021
WASHER MAYTAG MAH5500BWW
Cc of noise Found noise coming from bearings Looked up parts they are no longer available to order ; ordrng 1 22003925 (support) and 1 12001478 (lip seal serv assy) and 1 22002115 (spinner assy w/balan)
Near Richmond Heights, OH 44143
Dan H
Job Details:
03/03/2021
DRYER WHIRLPOOL WGD9150WW0
"Customer complaint that unit is not heating, confirmed, found thermal fuse open, jumped out unit heated, installed new thermal fuse, op test good ; used 1 3392519 () from stock"
Near Euclid, OH 44132
Dan H
Job Details:
03/03/2021
DRYER WHIRLPOOL WGD4815EW2
"Customer complaint unit is not heating, confirmed, found igniter not glowing, igniter is receiving 120vac, installed new igniter, op test good ; used 1 279311 (Igniter) from stock"
Near Avon Lake, OH 44012
Marie V
Job Details:
03/03/2021
WASHER GE WPRE6105K1WT
"Cc that the unit stopped spinning they try to do a heavy load and it didnt work that the unit electrical thinks seems to work ok but not spinning. Found water and rust all over the bottom of the unit. Will need parts listed. Cust will not fix.; ordrng 1 WH38X10017 (Shaft and tube) and 1 WH20X10076 (Motor), used 1 SHIPPING (shipping and handling) from stock"
Near Avon, OH 44011
Gabriel P
Job Details:
03/03/2021
DISHWASHER KITCHENAID KDTE334GPS0
Replaced it parts but there was no issue with then unit is un level and the reason why is cause front legs are sitting in the vinyl and there is no room to level unit customer has to cut vinyl in order for us to raise the bottom of dishwasher to level
Near Beachwood, OH 44122
Corina B
Job Details:
03/03/2021
REFRIGERATOR KITCHENAID KFCS22EVMS2
"CC that the freezer door was lifted open and has not cooled down afterwards. Fans and compressor are running, checked the frost pattern of the evap no pattern. Will need an evaporator. Use nitrogen. Could not gear a leak. ; ordrng 1 12002041 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Near Grafton, OH 44044
David R
Job Details:
03/03/2021
RANGE MAYTAG MGR8800FZ0
"Cc gasket on inside was charred, customer cut tips and moved away from flames. Confirmed gasket long and was leaning towards the flames. Corrected and moved out the way further away from flames. Called safety to document. Turned bake on, checked and unit is running properly. Residue smell, will need time to go away or if customer wants to scrub for smell to disappear faster. Running over at 350* good. No parts needed. Op test ok"
Near Mentor, OH 44060
Jeff M
Job Details:
03/03/2021
RANGE WHIRLPOOL WEGA25H0HZ0
There is no touch tone or alarm tone The tones and sound are set to max needs new UI control; ordrng 1 W11339753 (Ui control)
Near Aurora, OH 44202
Brian M
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW7120HW0
Customer had questions about settings Advised on settings OP Test Ok
Near Mentor, OH 44060
Jeff M
Job Details:
03/03/2021
DISHWASHER GE GDF570SGJ0CC
When you close the door and press start the unit beeps 3 times indicating that the door is not closed when the door is actually closed needs a new door latch; ordrng 1 WD21X10490 (Latch) and 1 Ship
Near Aurora, OH 44202
Brian M
Job Details:
03/03/2021
WASHER MAYTAG MHW5630HW0
Installed control Ran manual high speed spin Unit is functioning properly
Near Avon, OH 44011
Gabriel P
Job Details:
03/03/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Cc of refrigerator making a rattling or vibrating sound. Verified issue from what they explained to us and found the issue to be the damper motor when opening to allow air to come in from the freezer section will make a vibrating ticking type of sound when opening and closing. Explained customer other sound they could here and showed them in the owners manual as well for proof of different sounds they will here that are normal. Opt test ok. AT
Near Avon, OH 44011
Marie V
Job Details:
03/03/2021
WASHER WHIRLPOOL MHW6630HC0
Replaced parts. Tested unit. Op test ok
Near Beachwood, OH 44122
Corina B
Job Details:
03/03/2021
REFRIGERATOR KENMORE 106.612821
CC that the unit is not cooling. Unit is in the garage. Temp Is Freezer is 10-30* ff 40* called BJ said once temp in garage is above 60* unit will start working.
Near Beachwood, OH 44122
Corina B
Job Details:
03/03/2021
REFRIGERATOR KITCHENAID KBFN402ESS01
CC that there is frost in the freezer. Checked the gaskets good. Found a crack in the liner. Steamed the freezer out. Used silicone on the crack. Found evap not going into a defrost. Steamed the evap. Replaced the thermistor from t/s. Optest ok; used 1 W10316760 (Thermistor) from stock
Near Strongsville, OH 44136
David R
Job Details:
03/03/2021
DRYER AMANA NED4700YQ1
"Cc unit making noise, not heating properly. Found the rollers were bad. Checked thermistor and heater all check good. Not heating in timed dry or no heat not working. Only automatic cycle working and heating. Will need dryer repair kit and timer. Customer does not want repaired. Customer paid SVC.; ordrng 1 WPW10436303 (Timer) and 1 4392065 (Dryer repair kit), used 1 SHIPPING (shipping and handling) from stock"
Near Moreland Hills, OH 44022
Jason N
Job Details:
03/03/2021
WASHER WHIRLPOOL WFW5620HW2
"Installed tub assembly, rotor and stator. Ran auto cycle. Checked for leaks. No abnormal noise heard in test cycle. Op test good."
Near Mantua, OH 44255
Brian M
Job Details:
03/03/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Installed control and UI OP Test Ok
Near Westlake, OH 44145
Gabriel P
Job Details:
03/03/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV01
Cc that freezer is not cooling. Verified issue by connecting the gages to verify pressure and found -15psi on the low side and 95psi on the high side also found leak in the inner back panel of the freezer where the cap tube come out of. Called whirlpool tech line and spoke with Scott by video chat and showed him all of the dye that was leaking from the back panel and dripping into the drain pan. Scott documented everything and said he would contact customer for what would be the next step with the issue.
Near North Ridgeville, OH 44039
Gabriel P
Job Details:
03/03/2021
DISHWASHER KITCHENAID KDTE234GPS1
Cc that console was damaged. Verified and replaced console on unit. Opt test ok. AT
Near Olmsted Township, OH 44138
Marie V
Job Details:
03/03/2021
DISHWASHER MAYTAG MDB4949SHZ0
"Replaced pump, ran diag op test ok took pics of bad pump"
Near Cleveland Heights, OH 44121
Dan H
Job Details:
03/03/2021
DRYER WHIRLPOOL WED4950HW0
"Customer complaint of thumping noise, confirmed, found excess glue from felt seal hitting rollers, scraped off, op test good"
Near North Royalton, OH 44133
Gabriel P
Job Details:
03/03/2021
REFRIGERATOR AMANA ARB2217CW
Cc freezer freezing up. Tried to verify issue but customer unplugged unit and defrosted freezer and could not duplicate issue. From what they explained it was a air leak where they had frost all over the freezer and door. Explained to them to make sure the door is shut correctly to avoid issue from happening again. Opt test ok. AT
Near Avon, OH 44011
Gabriel P
Job Details:
03/03/2021
REFRIGERATOR GE DFE28JSHCSS
Cc deli drawer Was freezing food and fridge was to warm. Verified issue and found fan not running checked for voltage and was receiving 13v dc plugged back in and fan started running couldve been a loose connection on harness. Advised customer to monitor for now and if issue occurs again to call us and we would order the fan to be installed. AT
Near Kent, OH 44240
Brian M
Job Details:
03/03/2021
WASHER HOTPOINT HTW240ASK3WS
"Cc of out of balance even after he replaced springs Found tub balance ring to be unaligned with tub According to service pointer needs tub replaced ; ordrng 1 WH45X26174 (basket asm), used 1 1OVRSZ (oversized shipping) from stock"
Near North Royalton, OH 44133
David R
Job Details:
03/03/2021
RANGE WHIRLPOOL MER8800FZ2
Replaced control. Tested. Bake at 350. Heating and cycling. Good. Op test ok
Near Cleveland, OH 44104
Dan H
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW5000DW3
"Customer complaint that unit will not drain or wash, drain pump is not pumping water out, drain pump motor burning hot, installed new drain pump, op test good"
Near North Royalton, OH 44133
David R
Job Details:
03/03/2021
REFRIGERATOR KITCHENAID KRFF305ESS00
"Cc Icemaker not working. Icemaker not cycling. Replaced from t/s. Tested. Cycled and called for water but no water entered. Ordering valve.; ordrng 1 WPW10420083 (valve), used 1 W10884390 (ICE MAKER ASSY) from stock"
Near Beachwood, OH 44122
Jason N
Job Details:
03/03/2021
REFRIGERATOR WHIRLPOOL et8mhkxmb04
"Cc unit not cooling intermittently.Customer stated it unit will intermittent warm in both sections a few times a week. Checked unit temps, unit ff section reading 34, freezer at 0. Started compressor using thermostat. Compressor sounds ok. Condenser fan running. Found condenser coils covered in lint/dust. Advised customer to clean coils and monitor. Unit is cooling normally at this time."
Near Painesville, OH 44077
Jeff M
Job Details:
03/03/2021
ICE MAKER KITCHENAID KUIC15NRTS1
The motor is not working again. As soon as I started messing with the motor connections and started working theres so much corrosion built into the harness but it doesnt matter what happens that harness Hass to be replaced. Now the machine will not come from the wall. Last time I was here I was unable to remove the machine and thats why I didnt put the harness in last time I was here. I told the customer if you can get it out of there I can fix it. We will wait to hear from him. If he is able to remove the machine from its location then we will be able to correctly and thoroughly fix the machine
Near Painesville, OH 44077
Jeff M
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW7340XW2
The bolt for the motor was loose I added some blue Loctite unit tested good
Near Shaker Heights, OH 44122
Dan H
Job Details:
03/03/2021
DISHWASHER KITCHENAID KDTE334GPS
"Customer complaint that unit is leaking, confirmed, found unit leaking from diverted valve, unit needs new sump assembly ; ordrng 1 W11178672 (Sump)"
Near Kent, OH 44240
Brian M
Job Details:
03/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Cc no ice or water Found bottom wires in door broken needs door ; ordrng 1 LW11037733 (Door)
Near Parma, OH 44134
David R
Job Details:
03/03/2021
WASHER WHIRLPOOL WFW97HEXW2
"Cc getting F6E1 CCU-MCU communications failure. Followed tech sheet with MCU. Called chad. Will need new MCU. GAVE CUSTOMER estimate, customer paid SVC, do not order parts ; ordrng 1 WPW10442138 (Control), used 1 SHIPPING (shipping and handling) from stock"
Near Cleveland, OH 44113
Marie V
Job Details:
03/03/2021
WASHER WHIRLPOOL MVWX655DW2
Cc that the unit fills but does not spins. Ran diag no error codes. Look under unit found shifter not in place with cam. Corrected issue ran auto test ok test ok.
Near Mentor, OH 44060
Jeff M
Job Details:
03/03/2021
DRYER WHIRLPOOL WED6120HC1
The unit has no sound The tone is set to its max. The diagnostic shows no codes sound does not come back needs a new user display board; ordrng 1 W11419058 (Ui)
Near Olmsted Township, OH 44138
David R
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW5000DW2
"Cc unit sometimes stopping in spin, adding more water, also gas dryer is plugged in to same wall outlet, sometimes when turning the knob on dryer, washer will click or lock and unlock. Documented, with both units not being on dedicated circuit. Electrical surges can be sent between unit. Found out of balance error code. Cleared. Ran diagnostics, all components working. Ran factory calibration on unit. Good. Ran a drain and spin with load in. Ran all the way through. Good. Went over load size with customer. Normal shaking in spin. Could be more excessive if too much of a load. Unit test good. Op test ok."
Near Chagrin Falls, OH 44022
Joe O
Job Details:
03/03/2021
RANGE WHIRLPOOL KFDC506JSS00
Cc: left front burner not igniting properlyFound burner head had flashing blocking igniter port. Installed burner head. Tested. Op test ok
Near Chagrin Falls, OH 44022
Joe O
Job Details:
03/03/2021
WALL OVEN COMBO KITCHENAID KOCE500ESS11
Installed inverter. Op test ok
Near Cleveland Heights, OH 44118
Corina B
Job Details:
03/03/2021
COOKTOP GAS JENN-AIR JGC8536ADS
"CC no burners working. Gas is going to burners only one sparking. Found caps rusted. Burner screws rusted. Will need drilled. Will need switches, burner caps, burner assembly, and orifices. ; ordrng 2 74007735 (Burner assembly)s and 1 74007736 (Burner assembly) and 2 WP8284669 (Cap)s and 2 WP74007749 (Cap)s and 1 WP74007750 (Cap) and 2 WP7527P002-60 (Orfice holder)s and 1 WP7527P003-60 (Orfice holder) and 2 WP74007753 (Switch)s and 2 WP74007774 (Switch)s and 1 74007773 (Switch), used 1 SHIPPING (shipping and handling) from stock"
Near Chesterland, OH 44026
Joe O
Job Details:
03/03/2021
REFRIGERATOR MAYTAG MFI2269FRZ03
"Cc: Not cooling in freezerFound temps at 26 in freezer and 40 in ff section. Found evap completely frosted over. Entered diagnostics. Ran manual defrost. Found defrost circuit fuse open on harness, found heater not receiving proper power. Needs evap fan and harnessFan and harness assembly shows out of stock. Office to reschedule; ordrng 1 W10850438 (evaporator fan motor)"
Near Avon, OH 44011
David R
Job Details:
03/03/2021
DISHWASHER JENN-AIR JDB8200AWS3
"Cc unit not draining. Found big piece of glass in drain stopping propellers from moving. Removed, corrected, tested. Good. Op test ok"
Near Maple Heights, OH 44137
Dan H
Job Details:
03/03/2021
RANGE WHIRLPOOL RF315PXGQ0
"Installed new control, op test good"
Near Beachwood, OH 44122
Dan H
Job Details:
03/03/2021
WALL OVEN KITCHENAID KOCE500ESS11
"Customer complaint that unit Takes along time to preheat, oven temperature sensor is good, started bake for 350 degrees, temperature after preheat at 360 degrees, unit is operating as designed"
Near Chagrin Falls, OH 44023
Joe O
Job Details:
03/03/2021
WASHER MAYTAG LAT9206BAE
Cc: off balanceFound damper pads worn. Needs damper pads; ordrng 1 203956 (damper kit)
Near Cleveland, OH 44144
Marie V
Job Details:
03/03/2021
DRYER MAYTAG MGDC200XW0
"Cc that the unit is not heating that she when downstairs after 40 min and the timer look like it never moved. Turned unit on no heat . Check timer leads , unit will need new timer. Is not advancing . Cust will not fix; ordrng 1 WP3977678 (Timer), used 1 SHIPPING (shipping and handling) from stock"
Near Elyria, OH 44035
Gabriel P
Job Details:
03/03/2021
WALL OVEN COMBO WHIRLPOOL WOC75EC7HS00
Cc vibrating sound when turning on oven. Verified issue and found metal panel in back of oven vibrating when blower motor starts running. Used rubber pad in back of metal to prevent from vibrating against the blower motor fan oven and was working as should. Opt test ok. AT
Near Valley View, OH 44125
Corina B
Job Details:
03/03/2021
DISHWASHER MAYTAG MDB8959SKB0
CC not draining and s smell. Found drain pump broken. Will need new drain pump; ordrng 1 W11412291 (Drain pump)
Near Brooklyn, OH 44144
Marie V
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW4955HW2
"Cc that the unit shakes a lot. Ran diag no error codes. Put unit into a spin with some clothes in there, unit is shaking normal no unusual,cust thought that something was wrong. Explain cust how this new unit works how much detergent to put in and how much clothes as well, ran calibration. Op test ok"
Near Brecksville, OH 44141
Corina B
Job Details:
03/03/2021
DISHWASHER KITCHENAID KDPM604KPS0
"CC that there is no power to the unit. Checked the power at the terminal block. Found the black wire burnt, repaired the wires. Optest ok."
Near Ravenna, OH 44266
Brian M
Job Details:
03/03/2021
WASHER WHIRLPOOL WTW6200VW0
"Cc of noise both electrical and when spinning Found control to be shorting out valve and sending power when unit is off Also bearings are extremely loud Needs bearings and control board ; ordrng 1 WPW10189966 (cntrl-elec) and 1 W10435302 (bearing), used 1 SHIPPING (shipping and handling) from stock"
Near Westlake, OH 44145
David R
Job Details:
03/03/2021
RANGE WHIRLPOOL WFG320M0BS3
"Cc right side came about after a couple of days. Checked, nothing loose. Right side out glass if separated and will not go on. Ordering parts.; ordrng 1 WPW10481433 (Nameplate) and 1 W11176456 (Outer door) and 1 W11105139 (Trim) and 1 W11209792 (Trim left) and 1 W11232008 (Trim right) and 2 W11104748 (Trim)s"
Near LaGrange, OH 44050
Gabriel P
Job Details:
03/03/2021
WALL OVEN WHIRLPOOL KODE900HSS00
Cc f6E4 ui and control board lost communication. Replaced control manager tested unit and when testing a F8E1 error code popped up low speed blower motor error. Called whirlpool and spoke to Adrian to make sure it was the upper blower motor we had to replace not the bottom one he said to replace it and check for it to have 5dcv so we replaced the blower motor as well and verified it had the 5dcv which it did. Placed unit back and tested again and the error codes F6E4 and F8E1 were displayed again on unit. Called whirlpool again to verify what they wanted to do or replace now on the unit we will have to replace the upper oven control board and the lower blower motor. Ordering parts. Whirlpool File#7730152918 Adrian.; ordrng 1 W11248652 (Blower) and 1 W11294388 (Control)
Near Pepper Pike, OH 44124
Jason N
Job Details:
03/03/2021
WASHER MAYTAG MVW6230RHW
"Cc unit making noise in agitation Ran diagnostics auto cycle, no abnormal noises heard. Ran clothing load in normal cycle. When tub filled with water and agitated, noise origination is from under unit. Found spool of thread under belt guard causing pulley to contact belt guard. Removed and continued cycle. No abnormal noises heard. Op test good."
Near Lorain, OH 44053
Marie V
Job Details:
03/03/2021
REFRIGERATOR WHIRLPOOL WRF560SMYW02
"Cc that the freezer door and right hand side door are rubbing. Took pics. Hinges are dented, try to adjust hinge to get it in place. Op test ok"
Near Middlefield, OH 44062
Joe O
Job Details:
03/03/2021
WASHER MAYTAG MVWB765FW3
"Installed lid. Entered diagnostics. Found error codes f3e2(inlet water temperature fault), f0e4(spin limited by water temp), f5e2(lid lock fault). Found thermistor out of range. Found slider making noise, and lid not locking with new lid, something loose in new lid. Needs water valve, slider, and lidParts show out of stock, office to reschedule; ordrng 1 W11165546 (valve) and 1 W10734521 (slider) and 1 W11259006 (lid)"
Near Painesville, OH 44077
Jeff M
Job Details:
03/03/2021
REFRIGERATOR MAYTAG MFF2558VEM5
The temperature is inside the machine or not very consistent this has been an ongoing issue for the customer for about a year. I took the control board out of the machine and found a lot of corrosion and gunk under the control board that control board has failed needs replaced; ordrng 1 WPW10503278 (Control) and 1 Ship
