Rep wee but could nt figurairman got right to work and found our problem!
MIRIAM - Parma, OH
We had been finding a water puddle on our kitchen floor everyday when we came home. It was near our stove but we knew the stove could not be the problem. The refrigerator was also near the puddle, but we could not find any stream coming from it, but the repairman discovered right away that the refrigerator actually was the problem and was able to fix it right away!
JILL - Avon Lake, OH
Kristina - Cleveland Heights, OH
thorough and polite
HERBERT - Rocky River, OH
Brian quickly understood the problem and had his trainee make the necessary repairs.
GERARD - Madison, OH
Ice cube maker
marilyn - LaGrange, OH
They were efficient and timely. The Ice cubes were available and single in about 18 hours
KATHRYN - Cleveland, OH
Courteous, informative service.
CAROLYN - Novelty, OH
WANDA - Mayfield, OH
RACHEL - Beachwood, OH
Lynn - Kirtland, OH
The service exceeded my expectations. Both techs were professional and friendly. Dan had the replacement part our fridge needed and it was installed quickly. Couldn’t be happier with the entire experience and everyone we had contact with.
shannon - LaGrange, OH
carolyn - Cleveland, OH
The service was great. The technician was very polite and professional.
PAUL - Aurora, OH
carolyn - Cleveland, OH
The service was great. The technician was very polite and professional. Repairs were completed as expected.
david - Amherst, OH
Love how they keep you updated regarding their arrival time. Technician was efficient when a part needed to be ordered it came very quickly. Awesome job
Was pleased with their friendly, professional service
debra - North Olmsted, OH
Was very pleased with the communication about the upcoming appointment and follow through.
PAMELA - Highland Heights, OH
Very knowledgeable team. Fast. Efficient.
JOHN - Bedford, OH
william - Brecksville, OH
Very professional and on time. Completed his repairs quickly and double checked his work to make sure it was working properly.
AMY - North Royalton, OH
Mac was an excellent technician. Extremely informative and pleasant. A+++ Thanks, Mac!
kenneth - Ashtabula, OH
Fred's Appliance is great!
LESLIE - Highland Heights, OH
We needed servicing of our KitchenAid dishwasher. Brian came to our home with a trainee, also named Brian. They arrived on time and spent considerable time assessing our problem, which turned out to be more complex than a wearing gasket. Brian diagnosed the situation, teaching the younger Brian why he did what he did. Brian took apart the entire front of the dishwasher and corrected several faulty situations including ones due to sloppy construction of the dishwasher by the company. Our dishwasher now again works beautifully and I believe that it is in many ways better than when we first bought it. Brian explained to us what the problems were and how he planned on remedying them. His logic was faultless. Very careful with our home which we really appreciated. In our minds, Fred's Appliance is the best appliance repair company in the area. They are definitely worth waiting for!
SCOTT - Bay Village, OH
gas stove ignitor repair
TIMOTHY - Lakewood, OH
Excellent Service from Start to Finish!
STEPHANIE - Chardon, OH
Received a call immediately upon booking appointment on line. Call confirmed details, ordering parts based on my issues. Received email confirmation and appointment time frame. Technician was extremely knowledgeable - worked fast - put booties on when coming into the house. Cleaned up after and was fast efficient and personable! I'll book Fred's again, in a heartbeat.
LOREN - University Heights, OH
VLADIMIR - Highland Heights, OH
ROBERT - Solon, OH
Very friendly and helpful
GLADYS - Cleveland, OH
ALICE - Solon, OH
I found the technician to be very knowledgeable and professional. I would hope I get the same person back again should I have further problems. The previous technician was extremely rude and unprofessional and I don't EVER want to see him at my house again. The attitude of this technician was much more positive and customer-friendly.
Terrific service from very pleasant technician
PETER - Beachwood, OH
dave - Grafton, OH
Installed the control panel in no time. Very friendly and professional.
Jeff did an awesome job!
darrell - Ashtabula, OH
Well knowledged, and very proffesional
judith - Mentor, OH
Great Service. Very knowledgeable and a really nice young man.
Geat Service - Pleasant technician - Very knowledgeable
TERRY - Geneva, OH
Very happy with the service provided by Fred's appliance.
JOHN - Middleburg Heights, OH
Excellent service every time....
Fred's Appliance - Fixed Dishwasher
MARK - Rocky River, OH
linda - Amherst, OH
Very satisfied with Fred’s Appliance Service and especially with Paul the serviceman. He is very knowledgeable and has a great professional personality.
MARYGRACE - Burton, OH
Great response I didn't worry if you were coming I was informed quickly
JENISE - Chagrin Falls, OH
Corine was professional, friendly and really went above & beyond to make sure we were happy with the installation service she provided.
Machine not fixed.
ROBERT - Hiram, OH
I just ran a small load of clothes and the same problem is still happening, the clothes are soaked and not ready for the dryer. I have to run the "Drain and Spin" cycle over and over just like the original complaint.
Response from Fred's Appliance Service:
Hello Robert!, very sorry for the continued troubles. We will be calling you shortly to setup another visit! We will get you squared away. Thank you -The Fred's Team
awesome service and no price
carol - Parma, OH
ALI - Chagrin Falls, OH
knowledgeable tech. very professonal service.
PETER - Rocky River, OH
LUCY - Strongsville, OH
Great service, very efficient.
MATT - Aurora, OH
Great Friendly Service
MATONDA - Euclid, OH
PATRICIA - Mentor, OH
Knowledgeable & nice
TERRY - Streetsboro, OH
SHARON - Eastlake, OH
Coming to the rescue!
KATHLEEN - Novelty, OH
Being without an oven during the Christmas Holidays can be frustrating!
DREW - North Ridgeville, OH
CRAIG R SNYDER
CRAIG - Lakewood, OH
RICHARD - Brecksville, OH
Mac was very professional, knowledgeable and efficient in the performance of his duties. It was a pleasure to work with him.
Punctual and professional
SANDRA - Lorain, OH
Hope e dont need to use them again but if we do the ywill be first we call
JEROME - University Heights, OH
DAVID - North Royalton, OH
Diagnosed and fixed issues quickly. Very professional.
CHRISTINE - Mentor, OH
JOSEPH - Willoughby Hills, OH
Dan was extremely professional, knowledgeable, friendly, and courteous. He really took his time and check my refrigerator thoroughly, all the while explaining to me what he was doing.
THOMAS - Geneva, OH
the service people were very good. the parts came in super fast. appt. times were well kept. we still need to run it in a full cycle for a final test.
MARIO - Geneva, OH
Awesome, we found the real problem
daniel - Sheffield Lake, OH
Service Repair - Streetsboro, OH
The technician was polite and efficient. She also gave us some helpful hints for effective use of our appliance.
BARRY - Chagrin Falls, OH
SUE - Rocky River, OH
About a week ago we scheduled an appt to occur between 8-12 in the am. When they did not arrive by 10:30 or so, we called and they changed window from 11-2. They arrived at 2:30. They did a nice job but our entire day was spent waiting. We would have liked a phone call signifying an approximate arrival this morning.
Response from Fred's Appliance Service:
Hi Sue! Thank you for your note. After reviewing your records, I completely agree. We dropped the ball in contacting you to let you know that our tech was running slightly behind. Very sorry for the confusion. Thanks again for your feedback! -The Fred's Team.
quick service ice while here.
DARYL - Amherst, OH
Fast and knowledgeable service tech. Not overly happy that the part cost twice as much as the going price for the identical part. I don't blame that on the serviceman.
Response from Fred's Appliance Service:
Good Morning Daryl! Thank you for your note. I've reviewed the price we charged on the part for your washer. The price we charged is the suggested price set by our parts distributor. I'm not showing anything out of line. Please reach out to us with more detail so I can further investigate your claim. email@example.com Thank you!! -The Fred's Team
RON - Chagrin Falls, OH
Shorty - Eastlake, OH
Fridge still not fixed properly and making ice too slow.
HUGH - Mentor, OH
Had to call again for service
Response from Fred's Appliance Service:
Hello Hugh! Thank you for the note. Very sorry for the continued trouble with your icemaker. I currently show you on the schedule for us to come check it out again. We will certainly get you squared away. Thank you again, and Happy New Year! -The Fred's Team
Issue resolved on 2nd call
MICHAEL - Fairport Harbor, OH
Very Professional, Efficient, and High Quality
hank - Westlake, OH
sastry - Amherst, OH
Efficient and courteous
hope - Fairview Park, OH
Professional, courteous and effective.
Our dryer broke right before the holiday service department was great in scheduling getting someone here soon as possible. The technician Mac Mac Caul
BONNIE - North Ridgeville, OH
Knowledgeable. He was the nicest repairman we’ve had in our house in a long time. I would certainly recommend Fred service. And I will use them again. And the price was also good.Mac Cauly the service rep was very Knowledgeable and pleasant.
Erika - Fairview Park, OH
Fixed our problem quickly and prevented the chance of a fire.
judy - Lorain, OH
Paul was professional and pleasant.
Fast and efficient service
ELIZABETH - Pepper Pike, OH
Very knowledgeable technician. Thank you for your efficient fix!
JERIES - Mentor, OH
Great customer service
RAYMOND - Parma, OH
Great service! Personable and knowledgeable.
JACQUELINE - Maple Heights, OH
WILLIAM - Garfield Heights, OH
Slight delay, no problem. Taken care of quickly.
haiyan - University Heights, OH
Jim Carney - North Ridgeville, OH
He was on time, professional and fixed the unit.
DAVID - Mentor, OH
She was very professional and friendly. Identified the problem and fixed it.
RAYMOND - Chagrin Falls, OH
When Tim lit the burners they were all about fifty percent yellow flames. He said there was no way to adjust these new stoves for that, there was probably too much air in the line and that eventually it would burn off. Well a yellow flame is from too little oxygen in the line.And I am told the flames can be adjusted. After he left I noticed a strong gas odor. I put soap bubbles on the hose connection and found a break in the line between the flex hose and it's brass connection.The hose was bad. I put a call into Tim and he called me back a few hours later. I placed the call within five minutes after he left.When he did call me back I told him of the leak. He said " Yea I was going to call you later today because I smelled the gas and I was afraid there might be a leak. How would you rate his service? I went to Home Depot and got a replacement hose and a friend replaced it for me. I still haven't fixed the yellow flame, but I know I won't have Fred's Appliance back to do it. I'll call someone who knows what they are doing.I will take the time to share this experience with the sites requested.
Response from Fred's Appliance Service:
Good Afternoon Raymond. Thank you for your note. We apologize greatly for your position on this service event. It was good speaking with you today in greater detail. I hope what we have offered is acceptable. Thank you again, and have a good evening. -The Fred's Team
PETER - Kent, OH
DEE - Painesville, OH
Corina was very patient and professional . She answered all our questions concerning our washer and dryer . We will recommend Fred's Appliance Service to our neighbors.
JOSEPH - North Olmsted, OH
I gave a 4 star rating on service because, if it had been repaired correctly in August this service call wouldn't have been necessary. We appreciate you waiving the service charges.
CHERYL - Broadview Heights, OH
Extremely helpful and knowledgeable Very Polite
tom - Sheffield Lake, OH
MARIO - Solon, OH
Informative and professional
HANS - North Royalton, OH
Everything was thoroughly explained and all questions answered
ALY - Chagrin Falls, OH
PATRICIA - Mentor, OH
Lamenda - Cleveland, OH
susan - Willoughby, OH
Very professional, timely,educated me on product
TIMOTHY - Richmond Heights, OH
Service technician Corina was right on time, courteous and efficient. Repair and payment process were done quickly.
Alan - Parma, OH
The repair man was on time, polite, and did a thorough job. I would call Fred’s next time I need service.
barbara - Avon Lake, OH
on time, friendly, and very efficient
susan - Ashtabula, OH
Quick and easy appointment scheduling. They got my appliance running and took time to answer my questions.
ELLEN - Lyndhurst, OH
GALYA - Pepper Pike, OH
VITALIY - North Royalton, OH
mike - Avon, OH
I received great service.
GREAT SERVICE TECHNICIAN!
NANCY - Kent, OH
CORINA WAS AMAZING! SHE WAS EXTREMELY ACCOMMODATING, VERY KNOWLEDGEABLE. SHE SHARED VALUABLE TIPS ON HOW TO BETTER USE MY MACHINE. SHE WENT ABOVE AND BEYOND WHEN I ASKED HER TO CHECK SOMETHING THAT I HAD A QUESTION ABOUT.
Very Professional and Friendly
michael - Shaker Heights, OH
The only critical comment is that it took over a week to get an appointment,,,,,Chad did explain the current situation of additional geographic coverage of territory and that addition technicians were be hired to reduce response time.
NATHAN - Beachwood, OH
The technician appeared on time and immediately knew the solution to my problem. As service calls go this was a perfect 10 out of 10. I would recommend this service.
Amana washing machine
DAVID - Seven Hills, OH
He was very professional, took care of the problem effectively
AMY - Middleburg Heights, OH
MARY - Bay Village, OH
DARYL - Cleveland Heights, OH
Great service call. He no only installed the missing clips, but fixed other things the original installers didn’t bother doing.
DIANNA - Lakewood, OH
I’ll call Fred’s appliance again if I ever need appliance repairs.
ZACH - Moreland Hills, OH
The woman who came to repair our dishwasher was professional, informative, and pleasant. She was very helpful in describing what the issue was and how we could prevent it in the future. Top notch service!
SHIRISHA - Strongsville, OH
Great service .... on time ... friendly
Fast and simple
ALLIE - Cleveland, OH
ron - Madison, OH
Great service AND advice
MARLENE - Windsor, OH
good service and repair
RICHARD - Shaker Heights, OH
Fred's offers excellent communication with customers and prompt repair of appliance.
ROBERT - Mentor, OH
Dan provided helpful information on our new Maytag washer. Fixed balancing problem. Also addressed my need to change dryer vent. Very professional and knowledgeable.
SERGE - Mentor, OH
Very good Service by Jeff.
DEANNA - Burton, OH
MARY - Independence, OH
Corina was very professional and did an excellent job. She explained certain things about our oven and was very helpful.
great service and technician
GLORIA - Cleveland Heights, OH
knowledgeable and friendly technician. answered my questions and made helpful suggestions.
Knowledgeable, Friendly Technician
MANDY - Avon, OH
Brian is a very friendly and knowledgeable technician whom I feel very comfortable about having in my home. Not only did he complete the repair; he also resolved another issue we had with our appliance.
Very good service
GEORGE - Olmsted Township, OH
Appreciated getting a call and letting me know that he would arrive shortly and on time.
SUSAN - Bay Village, OH
NANCY - Moreland Hills, OH
The technician did a thorough inspection
ETHEL - Cleveland Heights, OH
MICHAEL Gershen - Mayfield, OH
I had a bad experience before I meet Fred’s
BRUCE - Solon, OH
Warranty work, professional service
HOLLY - North Ridgeville, OH
Tech Paul H. was pleasant, knowledgeable and very polite. He explained what he did and why without my having to ask. Love the "Tech tracker" feature. Hope to not need your services again but certainly wouldn't hesitate to call if the need arises.
JERRY - Cleveland, OH
CLAUDIU - Westlake, OH
Great technician ,very professional and on time.
JAMES - Mentor, OH
too much time before coming back out for putting in parts
FRANZ - Westlake, OH
Brian clearly explained our problem and the workings of the refrigerator and also adjusted the doors which where off balance.
MICHELE - Lorain, OH
Great service - you bet!
DAVID - Willoughby, OH
Thanks for checking out our unit. All is good now with a quick checkup, diagnostics and some instruction to improve the use and performance. Freds has it all together for scheduling and tracking and competent service people. Thank you, enjoy the day!
JESS - Highland Heights, OH
Guys fixed fast and neatly
HEATHER - Ashtabula, OH
Fred's Appliances was great! The people on the phone were extremely nice and helpful. The techs that came out were very polite and very knowledgeable! The techs answered all my questions. They really know their products. Thank you for a great experience!!!
DEENA - Amherst, OH
SCOTT - Kent, OH
MARY - Cleveland, OH
MARGARET - Westlake, OH
RICHARD - Aurora, OH
Very efficient, polite, and prompt.. Good at what he does.. Price was very high.... wow. .
SONIA - Amherst, OH
The service technician was great!!
Responded in a timely manner
DAVID - Solon, OH
Took two times to repair but stayed on top of the problem.
Great service, very friendly and professional!
HOLLY - Olmsted Township, OH
dave - Grafton, OH
Paul did an awesome job - quick and wonderful service!!
Quick and efficient
BRIAN - Wickliffe, OH
Jen - Mentor, OH
2nd appliance they have worked on. everything went FANTASTIC KIDS
Outstanding service call.
Mark - Olmsted Falls, OH
Couldn’t be more pleased! Mac was polite, friendly, and knowledgeable.
JOHN - Garrettsville, OH
JOHN - Garrettsville, OH
GERI - Kent, OH
Robert was very efficient & parts on truck. Great service!
Pleasant experience with service call
BEA - Lyndhurst, OH
Corina was very personable and explained all the "ifs, ands, buts" of the problem- if she had the part, but we couldn't get the screw out. She was acceptable to try my suggestions.
mark - Mayfield Heights, OH
Jeff and the rest of the team were Awesome!
VICTOR - Chesterland, OH
From the 1st appointments through the 5th, they didn't give up trying to figure out what was wrong with my dishwasher. Can't thank them enough for being persistent and solving the issue we were having. Turned out to be a sensor, but they literally tried everything and didn't quit until the problem was solved. Great company, wonderful people. I trust the staff and recommend this company to anyone that needs appliance service. Thank you!!
EILEEN - Chesterland, OH
Everything worked out perfectly during Robert's service call. He was very professional and efficient. We were glad to have him in our home.
Fair price, excellent service
SHEILA - Highland Heights, OH
Chad is a really friendly and extremely competent repairman. The company keeps you informed as to when the technician will arrive, which is very reassuring. He fixed our appliance quickly and informed us along the way what it would cost. It was a fair price, we felt and he fixed it very quickly and efficiently. We were so pleased with the whole process.
AL - Garfield Heights, OH
The service worker was very accommodating and attentive to our need in correcting the problem with the 2 appliances.
JILLIAN - Avon, OH
Customer service second to none. Got an email with a link to track technician and also a call letting me know when Brian would arrive and once he did, excellent resource and very professional.
Good service. Arrived withiin fifteen minutes of scheduled window given
FRED - Euclid, OH
Cornia is a pleasant young lady, quiet , strictly business. Thanks for giving her an opportunity to work with the tools!!!
BRUCE - Grafton, OH
Great service, arrived when they said they would ,very friendly and professional.
DAVID - Avon, OH
Brian was very pleasant, thorough and helpful. The scheduling for refrigerator service however took a entire week due to workload.
GARY - Mantua, OH
KEVIN - Berea, OH
My tech Macaulay was right on time, professional and courteous. His knowledge is next level and I couldn't be happier with his service.
DONALD - North Olmsted, OH
Dishwasher great service
ROBERT - Brookpark, OH
Hose was kinked
ANDREW - Cleveland, OH
NORMAN - Mentor, OH
To this man, the repair was easy. He was direct, and said the washer was a good design. This was the first time in about 10 yrs that the screen had clogged, yet it was clear I must be aware what goes into the washer.
Great Service. Very Knowledgeable.
ROZANNE - Cleveland, OH
ALISON - Cleveland, OH
ROBERT - Cleveland Heights, OH
Fred serviced our dishwasher and refrigerator and was very professional in his manor and fixed both our appliances. Also showed at appointed time.
Very nice guy!
SHAWN - Chardon, OH
PAT - Cleveland, OH
Fred's has the best, most professional system of communication I have ever seen - most major corporations pale by comparison. I'm really impressed, and have already told my family about you. I'd also like to express my appreciation to the lovely lady who answered your phone when I called your office last week - you should give her a raise! I should mention that my KitchenAid micro is in warranty, so I only hope that your prices are as good as your service and staff.
Persistance pays off
LYNNE - Elyria, OH
Not the usual repair , Had some twists and turns but Paul made it like new again. Thanks for the diligence
Great Personable Customer Service 😄
DANNY - Maple Heights, OH
Fred's Appliance Highly Recommended!!! From Mr. Dannie & Mrs. Jackie Parker.
SCOTT - Broadview Heights, OH
Technician Chad was knowledgeable and professional. Two thumbs up!!
TRACY - North Royalton, OH
Awesome service! On time, experienced and friendly!
prompt, efficient and courteous
JOHN - Chagrin Falls, OH
great service, friendly
ROBERT - Olmsted Falls, OH
daniel - Sheffield Village, OH
Great experience, just wish the appointment could have been scheduled sooner than about one week out. Liked to be able to track service tech, and tech was friendly and knowledgeable.
BARBARA - Cleveland, OH
Service was polite & effective & on time.
Was very impressed with my service today for my appliance!
ANDREA - Avon Lake, OH
Work on maytag washer. . . Very satisfied
MARY - Jefferson, OH
Very happy with service. . .Girl in office was kind, Ben was prompt and very nice. . .very much appreciated!
DJ - Euclid, OH
The repair was knowledgeable about the issue and took care of it in a short time.
Friendly tech, very knowledgeable
SOPHIE - Madison, OH
Corina really knew what she was talking about.
KAITLYN - Cleveland, OH
MAGGIE/KEN - Fairview Pk, OH
LOUISE - Mentor, OH
Benjamin was a very nice, very professional technician. He went right to work, assessing the situation and fixing it in no time at all. It was a pleasure meeting him, and would definitely ask for him the next time we require service. As asset to your company for sure. Pricing question was N/A as appliance is under warranty.
STEVEN - Chesterland, OH
Super quick and pros at what they do
ART - Parma, OH
I would not call anyone but Freds ! They are the best and I have used them for years.
ALTA - Cleveland, OH
Did his work efficiently and effectively
SCOTT - Chesterland, OH
Prompt and efficient
DOROTHY - Avon, OH
I liked that he was on time, did the repair and was on his way..
MARTHA - Chesterland, OH
FELIX - Solon, OH
Persistence helped solve the problem with my washer. While very professional it took 3 visits to identify what was wrong. Now I have a working washing machine. Thank you
Excellent service and communication
RUSSELL - Solon, OH
Tech, Corine was very good. Great attitude and very efficient.
The service was very good!
JOHN - Wickliffe, OH
WASHER MAYTAG MHW5630HW0 Installed dishwasher. Ran quick test. Op test ok
RANGE WHIRLPOOL WFG510S0AS2 Installed electrode. Ran test bake. Op test ok
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed new part unit tested good
WASHER WHIRLPOOL RTW4516FW2 The machine was not working for the customer I found the drain hose was laying on the floor unit tested good once I moved the drain hose
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced kit. Tested. Good. Op test ok
REFRIGERATOR KITCHENAID KRSC503ESS00 "Installed drain tube, cleared drain. Op test ok"
OTR MICROWAVE KITCHENAID KMHC319ESS5 "Cc unit hood light turning on by itself, mostly at night. Looks like there may be a timer set up for the light to come on certain time. Canceled timer, also reset unit back to factory settings and unplugged for 5 mins. Customer to monitor. Unit test good. Op test ok"
WASHER MAYTAG MHW7000XG1 "CC that the washer does not start and gives an error code. Ran diag f1e2 MCU ERROR - MULTIPLE RESETS, found the spider is broken. When spinning the basket metal is rattling. Will need a new tub and basket. ; ordrng 1 WPW10409998 (Basket), used 1 Oversized from stock"
WALL OVEN WHIRLPOOL WOD77EC0HS01 "Customer does not have proof of purchase, ran entitlement, it show pd of 6/4/19 which places unit outside of warranty, customer does not want to pay, customer will contact whirlpool, unit will need user interface sent if/when it comes back through"
WASHER MAYTAG MVWC565FW1 "Customer complaint that unit did not spin clothes and then they smelled smoke, ran diagnostics found F0E2 over suds, F7E6 motor fault. Ran auto test, pass. Checked control for any burn marks, also checked drain pump and motor, pass. Ran tachometer verification, is good. Belt is good as well. Unit is operating as designed"
DISHWASHER KENMORE 66513419K701 "Cc unit not washing properly Found sump able to run but isnt creating enough pressure to move spray arms Needs sump assembly ; ordrng 1 WPW10780877 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFE505W0HW1 "Customer complaint that cooktop and oven are not working, confirmed, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply"
OTR MICROWAVE KITCHENAID n/a Cust does not want us to look at the microwave.
WASHER WHIRLPOOL WTW6200VW0 "Cc LF error code, some water dripping on floor. Found new dispenser service pointer. Long Fill error code. Went through tech sheet found some of the coils way out of range. Will need valve assembly, nozzle and dispenser. Customer paid SVC, do not order parts ; ordrng 1 W10364988 (valve) and 1 WPW10106990 (nozzle) and 1 WPW10161865 (dispenser), used 1 SHIPPING (shipping and handling) from stock"
DBL WALL OVEN KITCHENAID KODE500ESS00 Installed door glass. Op test ok
RANGE WHIRLPOOL WEG730H0DS0 Found error code f8e0 fan failure not operating ordering I dont have one in stock ; ordrng 1 W11107275 (fan-blwr)
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
DRYER MAYTAG MEDX655DW1 CC that the unit will not turn on. Checked the voltage l1 to n 0 volts. L2 to n 120 volts. L1 to l2 120 volts. Will need an electrician.
REFRIGERATOR GE GFE29HMEEES "That frig fan is seized up needs new eve app fan and sum module update; ordrng 1 WR60X26866 (fan dc ff evap) and 1 WR98R882802 (refer sum module ver), used 1 SHIPPING (shipping and handling) from stock"
WASHER AMANA NTW4516FW3 "Customer complaint washer just fills then drains, ran diagnostics found F8e1 long fill no fill, found cold water valve only partially opening to allow cold water in and timing out, replaced with ts valve, op test good; used 1 W11210463 (VALVE) from stock"
REFRIGERATOR AMANA AFI2538AEB Cc not cooling Found compressor windings Open Recovered refrigerant removed compressor and checked oil for burnout No burnt oil Spoke to bj advised on compressor and wire harness ; ordrng 1 67007121 (Power cord) and 1 W10160407 (compressor)
WASHER WHIRLPOOL WTW4816FW2 Cc unit not starting found unit in pump mode Reset control Ran auto test and calibration OP Test Ok
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Cc sometimes cooling sometimes FF o4 Fz not working correctly, ice build up in FZ evap wall. Will need to steam out. Thermistor checks good, heater and in line thermal fuse check good. Control not sending out correct voltage. Order control, steam out evap. ; ordrng 1 W11353813 used 1 SHIPPING (shipping and handling) from stock"
DRYER MAYTAG MEDC465HW Installed new part unit tested good
REFRIGERATOR WHIRLPOOL GI6SDRXXY07 installed new part unit tested good
OTR MICROWAVE MAYTAG MMV4206FZ5 "Cc unit hood light not turning off. Tested new bulb to confirm, control relay must be stuck ordering main control. ; ordrng 1 W11256464 (cntrl-elec)"
RANGE MAYTAG MER6600FZ2 Customer had POP. Cc oven not goin past pre heat. Found main harness sparked and burnt. Do not have one on truck stock. Ordering main harness ; ordrng 1 W11134676 (harns-wire)
DISHWASHER GE PDW9280J00SS The user interface is not responding. The lower door seal came off it comes with the inner door panel that panel is discontinued the unit cannot be fixed; ordrng 1 WD31X10067 (dishwasher inner doo ) and 1 WD34X10915 (keypad)
DRYER ROPER RED4516FW0 "Replaced part. Tested. Good, cycled heat. Op test ok"
OTR MICROWAVE WHIRLPOOL WMH31017AS2 "Customer complaint of f1e4 error code, confirmed, unit needs new control. Customer does not want repair at this time.; ordrng 1 WPW10666267 (Control)"
WASHER WHIRLPOOL WFW6620HC0 Replaced parts. Ran diagnostics test step 12. Good. Op test ok
DRYER KENMORE 11085091400 "Cc of no heat Found heater open Needs heater; ordrng 1 WP3387747 (element), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KBFS22ECMS00 "Customer complaint that the unit has a low water pressure and ice maker is not working. Confirmed, water valve was not open all the way and found ice maker broken. Replaced ice maker from truck stock. Op test good HV; used 1 W10884390 (ICE MAKER ASSY) from stock"
REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed frz door, op test good"
WALL OVEN JENN-AIR n/a "This is a countertop microwave. Thats is built in to look like a combo. The unit needs a mag est only ; ordrng 1 WPW10126794 (magnetron), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR GE GSS25KWMBCC "Customer complaint fridge not cooling, confirmed 60 in ff and 0 frz, fans are running air return open, damper open, air not coming out damper, unit needs control; ordrng 1 WR55X10942P (board asm main contr), used 1 SHIPPING (shipping and handling) from stock"
COMPACTOR WHIRLPOOL TU950QPXS2 "Customer complaint foot level was not working, foot lever is working now, unit is operating as designed"
DRYER MAYTAG MGD5630HW1 "Installed control, and harness. Ran test cycle. Op test ok"
WASHER ELECTROLUX EFLS527UIW1 Cc unit locked and flashing error after starting load with water shut off to unit Found unit locked and unplugged Let unit run and it unlocked after 5 min of running E11 means no water entering Ran test cycle OP Test Ok
DRYER ESTATE EED440WQ0 Customer states the unit was still not drying the unit does produce heat. I was able to locate the blocked vent recommend customer to clean unit tested good
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint ice used to melt together and make it not dispense and it seem be doing it again, some cubes have melted together slightly in bin, can see different in new pieces to ice already in bin, dispensing properly, advised the ice should be used daily and emptied if not used each week to prevent melting since when left door is open it will warm up ice"
RANGE JENN-AIR JJW3830DS02 "Cc: f2e1 error codeFound error code f2e1(stuck key). Found all connections are seated properly. Needs uiUi shows out of stock, office to reschedule; ordrng 1 W11232121 (panl-cntrl)"
WALL OVEN MAYTAG n/a "Unable to locate ms tag, Customer complaint oven not staying on all the time will give error codes f2f3f5f7, errors for temps sensor and control not receiving data from sensor, customer stated after quote they replaced temp sensor and still same issue, temps sensor in range, control failed, control 74010614 no longer available, unable to repair left quote labor works for control also if found; used 1 SHIPPING (shipping and handling) from stock"
DRYER MAYTAG MGD8630HW1 "Customer complaint of f3e5 error sometimes, confirmed f3e5 back moisture sensor open/shorted, cleared, moisture sensors checks good, found unit leaning forward heavily, and to right preventing clothes from hitting back sensor appropriately, leveled, op test good"
RANGE MAYTAG MER6600FZ2 Replaced the panel. Optest ok.
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Cc fridge not cooling Found diffuser to be iced over Cleared ice OP Test Ok
DISHWASHER KITCHENAID KUDC03IVBS4 Cc unit not starting Found latch not latching properly Needs latch ; ordrng 1 WP8269209 (switch) and 1 8193882 (bolt-latch) and 1 WP8524471 (actuator) and 1 WP8268540 (spring) and 1 WP8269117 (handle)
REFRIGERATOR KITCHENAID KRSC703HBS00 "Installed control, bimetallic with harness. Unit is cooling. Advised customer to omnivore the next 48 hours. Op test ok"
WASHER WHIRLPOOL WTW4800XQ1 "Cc leaking, stopping mid cycle, not filling up correctly, draining and spinning repeatedly but not finishing cycle. Error codes, off balance error, F8E3 overflow condition, main control fault. Went through tech sheet, pressure switch shows open. Gearcase is leaking. Water coming from valves. Will need gearcase, control, switch. Tight space.** 2 job count ; ordrng 1 W10721967 (drive pulley) and 1 W10745340 (cntrl-elec) and 1 W11255272 (gearcase) and 1 WP389140 (drive block) and 1 WPW10268911 (pressure switch) and 1 WPW10432353 (water inlet valve)"
REFRIGERATOR KITCHENAID KRFC302EPA02 Installed icemaker water line OP Test Ok Took pics of floor damaged from original water line breaking
WASHER MAYTAG MVWX655DW2 "Installed new control, op test good"
DISHWASHER KITCHENAID KUDS25SHWH1 Upper spray arm mount broken Needs mount and screw ; ordrng 1 WP8539324 (mount) and 1 WP8268812 (mount) and 1 WPW10349488 (screw)
WASHER MAYTAG MHW5100DW0 "Cc: on normal cycle stops at 41 mins on timer and will not continue cycleCustomer states it only does it with a large load. Asked customer if she had a load I can test it with. Customer stated she does not have a load. Ran normal cycle with no load. Unit filled sensed, filled again. After a few mins of sensing the unit continued cycle. Watch as unit washed and went to rinse cycle with 19 mins left. Could not duplicate issue. Unit functioning as designed. Advised customer to video the unit if it happens again, and have load to test with if we have to come back. Op test ok"
REFRIGERATOR KITCHENAID KFIS20XVMS00 The front display keeps resetting needs a new main control; ordrng 1 WPW10310240 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cc unit freezing food Found top shelf to be colder than set point Advised on product placement and temp adjustment OP Test Ok
REFRIGERATOR GE ZISS36NCASS Cc unit is hot up top and freezing food Found condenser packed with dust Cleared dust off condenser Advised it may take 48 hours to adjust temps
RANGE CROSLEY CRG3480MBA "Customer smells gas inside the oven. I turn the gas valve back on everything tested good I turn the oven on bake it was slow needs a new bake igniter. I turn the unit back off I let it sit for a few minutes I start smelling natural gas with the oven being off needs the new safety regulator valve. I do not see any signs of damage physical damage to the machine it appears the parts have failed due to age the machine is roughly 10 years old it appears to just be bad luck.; ordrng 1 316404901 (valve,safety) and 1 316489403 (ignitor,burner), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR AMANA TC18VW "Cc: moisture build up between freezer and ff section, freezer door hard to closeFound shelves in door hitting lower pantry drawers. Found lower shelf was swapped with second shelf. Swapped shelfs. Op test ok"
FREEZER KENMORE 253-920-3282 This is a really old freezer it is not a self defrosting freezer. The compressor is not turning on needs the temperature control thermostat which is discontinued; ordrng 1 216023000 (control-temperature)
WASHER MAYTAG MVWB765FW1 "Customer complaint of loud noise, confirmed found gear oil all over gearcase and under unit, unit needs new gearcase. Customer does not want to repair at this time.; ordrng 1 W10811956"
DISHWASHER WHIRLPOOL MDB4949SDZ0 CC that the unit will not drain every time. Ran diag F6e4 float switch open. f8e2 Drain Motor Electrical Problem. Reset the float switch. Replaced the drain pump from t/s. Optest ok. ; used 1 WPW10348269 from stock
WASHER WHIRLPOOL WTW7120HW0 Install the new part I did not work the new control board did not have a status light when I unplug the user interface with power still on the status light came on and the lock started to actuate on its own. Board is working needs a user interface there is a short most likely inside the UI.; ordrng 1 W11478525 (UI)
RANGE WHIRLPOOL MGR6600FZ1 "Control sending 122 voltage to spark board but still no spark also try checking omh reading on valve show open ordering both part,o; ordrng 1 W11162730 (module-spk) and 1 WPW10602001 (valve-gas)"
DRYER MAYTAG MEDX655DW1 Cc unit drying well Ran test cycle unit is heating up as design but Found customers vent to be extremely long of a run Advised on recommended vent length and advised on a possible dryer vent booster
DRYER WHIRLPOOL WED8000DW4 The machine is not tumbling I took it apart found the belt was broken could not find a reason why the belt broke.; ordrng 1 W10849499 (belt)
WASHER WHIRLPOOL WTW5000DW1 "Replace all parts,then ran calibration and auto test pass, opt test ok"
DISHWASHER WHIRLPOOL WDF520PADB7 Installed new part unit tested good
DRYER SAMSUNG DV45H7000EWA2 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
WASHER MAYTAG MVWC465HW "CC that there is an error code. Ran diag no codes. Ran a manual a, spin, drain, hot and cold valve. Working correctly. Optest ok."
WASHER WHIRLPOOL MVWB835DW4 "Customer complaint washer not working, confirmed, f6e2 fault, cleared, found corrosion build up on back right of control from dripping above washer, stains on back of console witnessed, unit needs control quoted for repair, advised calling Maytag for potential part W11170706 coverage; used 1 SHIPPING (shipping and handling) from stock"
FREEZER FRIGIDAIRE FFU12F2HW8 "Customer complaint frz lost cooling but lights are on, confirmed frz room temp, compressor is not running, compressor passed bench test, unit needs starter, quoted, ok, replaced starter, op test good ; used 1 8201786 (STARTER) from stock"
DISHWASHER WHIRLPOOL WDF520PADM7 Installed new part unit tested good
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The bin was stuck there mustve been an ice jam I pulled the bin out everything works
RANGE WHIRLPOOL WFE320M0JS Replaced the door. Cleaned the broken glass out of unit. Optest ok.
WASHER MAYTAG MVWB835DW4 Cc water not entering Found no water flow during test Replaced valve Ran test and calibration OP Test Ok
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "CC that there is water leaking. Found the water line to the valve leaking. Cut the cracked waterline, re attached. Still leaking. Will need a new water valve.; ordrng 1 WPW10341320 (Water valve), used 1 Shipping from stock"
DRYER AMANA LGA20AW "Installed new rollers and coils, op test good"
REFRIGERATOR FRIGIDAIRE FGHB2866PF0 "Customer complaint that unit is not making ice, found ice maker thermistor ripped off, installed new ice maker , op test good"
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Found ice jam correct issue,opt test ok"
FREEZER UPRIGHT WHIRLPOOL WZF34X20DW01 Cc: frost build upFound door is warped on the top not allowing seal to seal against unit. Needs door and name plateOffice to reschedule; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate)
RANGE WHIRLPOOL WFG505M0BS3 "Found 122 voltage going to spark module but not sparking replace from sur plus parts,opt test ok"
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Cc: too cold in ff section, not cold enough in freezer, running constantlyFound ball of ice on cap tube. Checked for leaks. Found dye on process stub. Unable to replace stub. Needs compressor.Waiting auth and part shows out of stock. Office to reschedule. ; ordrng 1 WPW10507886 (compressor)"
REFRIGERATOR KITCHENAID KRMF706ESS01 When installing new door notice harness was wrong connector re ordering ; ordrng 1 W10815695 (dor-fip ss)
REFRIGERATOR KITCHENAID KRFF507HPS01 "Customer complaint that there is stuff floating in water, customer filled a glass with water, watched air bubbles in water dissipate after a few seconds, advised customer that this is normal, unit is operating as designed"
WASHER ROPER RTW4516FW Replaced the cord. Optest ok.
DISHWASHER WHIRLPOOL WDF520PADB7 "Installed sump assembly, dispenser and lower spray arm. Ran test cycle. Advised customer to monitor over the next few washes. Op test ok"
OTR MICROWAVE WHIRLPOOL WML55011HB2 "Installed new magnetron and transformer, mounts were damaged from prior install, unit was installed wrong, unit need new mounts; ordrng 1 W10821385 (Mount kit) and 1 W11122643 (Mount nut)"
RANGE KITCHENAID KSEG700ESS3 I set the unit to broil at 500° which is its hottest setting. Unit tested good in the owners manual it states that the lower the temperature the more often the broiler will cycle on and off. the way that it reads its almost like low medium high based not temperature based.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Replaced parts. Tested, good. Give 24 hours to return to normal temps. Drawer chipped, ordering customer can put in themselves. ; ordrng 1 WPW10654844 (pan-utilty)"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a , no frost pattern formed on evaporator , found 3way valve not operating, unit needs new 3way valve; ordrng 1 W11094466 (3way), used 1 W10890131, 1 Tjaf1200, 1 W10891057, and 1 W10890121 from stock"
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Part not needed. Cc unit FZ door not shutting. Found one of the rail came off the track, not letting it close all the way. Corrected, tested, good."
DRYER AMANA NED4655EW1 "Call whirlpool tech line spoke to Adrian, he wants we replace hi limit and bimetal fuse and still happening same thing is no repairable replce from t/s opt test ok ; used 1 279816 (CUTOFF), and 1 WP3392519 (THERMAL FUSE) from stock"
REFRIGERATOR KITCHENAID KRFF305ESS00 "Customer complaint ice maker over filling, confirmed bail arm disengaged from im, reinstalled, op test good, tightened frz dr handle, found rh ff dr gasket damaged showing magnetic strip, ordering gasket; ordrng 1 W10830162 (gasket-fip)"
REFRIGERATOR JENN-AIR JFC2290VEM2 "Customer complaint of a rattling noise, confirmed, found condenser sagging slightly and creating sound, corrected, op test good"
REFRIGERATOR WHIRLPOOL WRF535SWHB02 Installed door. Found screw hole stripped in freezer door handle. Needs freezer door handleCustomer to install; ordrng 1 W11123101 (handle)
REFRIGERATOR FRIGIDAIRE FRT18G4AWA "Customer complaint that unit is leaking water into fresh food section , confirmed, found water leaking from air diffuser, unit needs new air diffuser and control box, customer does not want repair at this time; ordrng 1 240352703 (Control box) and 1 240545001 (Air diffuser) and 1 240362601 (Lower diffuser), used 1 SHIPPING (shipping and handling) from stock"
FREEZER WHIRLPOOL WRF767SDHZ01 Cc water on freezer gasket and water leaks at dispenser Found mullion heater off turned on Found water valve not closing all the time Needs dual valve ; ordrng 1 W11430645 (Valve)
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint that unit doesnt drain or complete the cycle sometimes, found debris in drain pump, cleared, op test good"
REFRIGERATOR WHIRLPOOL WRS331SDHW02 "Cc food freezing in FF (vegetables) said compressor is loud. Found Temp settings in FZ 2 bars, but FF temp was set at 4 towards coldest. Switched both temps to 2 bars. Leveled unit. Checked compressor checks good. Unit good, give 24 hours for adjust of temp. Advised of air circulation. Op test ok"
DRYER KENMORE 110.7090299 "Customer complaint dryer not heating, confirmed, found thermal fuse open, unit needs thermal fuse WP3390719, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, vent was crushed behind unit, advised replacing vent with a low profile vent adapter, customer does not want repair at this time ; used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR GE GNE25JGKCFWW Cc unit not powering on Found power cord to have cut In it Spliced In new power cord supplied by customer
DISHWASHER KITCHENAID KDTM404KPS0 "Replaced gasket, started cycle and watched 10 min, usually later in the cycle it would leak, customer monitoring and will call back if it leaks, customer to call for a fridge repair, door latch and strike if still leaking"
DRYER WHIRLPOOL WED4815EW1 Installed timer Ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced the control. Optest ok
REFRIGERATOR WHIRLPOOL MSS25C4MGZ00 Cc: door switch brokeInstalled door switch. Op test ok
N/A N/A n/a "Customer canceled at the door, stated another company was already here for the dishwasher"
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Installed crisper and crisper holder, op test good"
WASHER MAYTAG MVWC565FW1 "Cc unit not working. Found lid lock error code. Also customer had a control board, they wanted me to put in as well. Replaced part from t/s. Tested. Ran diagnostics and calibration, good. Op test ok. ; used 1 W11307244 (DOOR LOCK) from stock"
WASHER AMANA NTW4516FW3 "Found drain sitting on floor advise customer to get pvc pipe explain him what he needed to do he said lowes install it like that bad install from store ,opt test ok"
WASHER WHIRLPOOL WTW4816FW The cold water valve was making a loud sound replaced it with truck stock unit tested good; used 1 W11210459 (VALVE) from stock
REFRIGERATOR KITCHENAID KRFC302ESS00 "CC that the unit is leaking. Found the filter leaking. Used bypass plug, no leaks. Re installed the filter no leaks. Optest ok."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Replaced the grommet. Optest ok.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced the control and thermistor. Set the control one setting warmer. Optest ok. ; used 1 W1384183 (Thermistor) from stock
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint ice maker not working, confirmed no ice, no ice in mold, jumped t-h, found ice maker bound, helping arms a little allowed Im to cycle and call for water, quoted for im WPW10300022 if stops working; used 1 SHIPPING (shipping and handling) from stock"
DRYER GE DPSB513EB0WW "Customer complaint no heat, confirmed, power to dryer is correct, element, hi/low tstat and thermal fuse ohms pass, motor sending power to heater, relay on control WE4M296 failed, quoted for repair, customer does not want repair; used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB835DW5 "Customer complaint intermittently from purchase date it would fill too much with water and had to be stopped to drain, ran diagnostics found f0e3 over load error, cleared, suspension good, calibrated, no faults, started normal wash empty, unit filled to top of wash plate then advanced to wash, unit is operating as designed, advised the load size for this unit is 6-7 bath towels, and to only use 1-2 tbsp of he detergent"
WASHER GE GTW330ASK0WW "Cc: intermittently not spinning clothes outFound error codes 19(ui state timeout) and 25(pressure system fault). Both error codes state water level incorrect. Ui state states it senses water level raising when unit is off. Ran pressure system test. Tested pressure hose. Pressure hose checks good, unit is reading pressure levels. Unit seems to be working fine at the moment. Advised customer control may need replaced. Quoted for control.Customer does not want to repair at this time"
DRYER WHIRLPOOL WGD5000DW3 "Cc: door not closing properlyFound inner door panel is bent where hinges mount, found gasket is torn, and found catch is worn and not holding door. Needs inner door panel, catch, and gasketCustomer does not want to repair at this time"
RANGE AMANA AGR5330BAS3 "Customer complaint that oven is not maintaining temperature, started bake for 350 degrees, unit heated to 300 degrees, unable to set off set up high enough, unit needs new control and oven temperature sensor ; ordrng 1 WPW10556708 (Control) and 1 WPW10181986 (Oven sensor)"
RANGE KITCHENAID KFGD500ESS04 Glue came of on the center piece of knobs correct issue opt test ok
REFRIGERATOR WHIRLPOOL MFI2269VEB8 "Cc unit still going off high temp spoke to whirlpool checked dc voltage coming from j6 pin not getting 14 volts dc advised to replace UI and high voltage board together ; ordrng 1 W10776981 (cntrl-elec) and 1 WPW10312695 (electronic control), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KBFN502EBS02 Cc unit leds are out Installed ff section leds OP Test Ok
DRYER SAMSUNG DV42H5200GWA3 Installed new part unit tested good
WASHER WHIRLPOOL MVWX655DW0 "Customer complaint large loads are not getting clean and are sopping wet and theres a weird noise, ran diagnostics found out of balance error, suspension is ok, noise coming from motor, also found wash plate teeth stripped, unit needs wash plate and motor, motor covered under 10 prts warranty, waiving shipping for extra part needed; ordrng 1 W10902814 (washplate) and 1 W11283592 (motor-drve)"
REFRIGERATOR WHIRLPOOL WRS315SNHB01 Installed new part unit tested good
DISHWASHER KITCHENAID KDTE334GPS0 "Installed new upper rack tracks, advised customer to monitor"
WASHER WHIRLPOOL WTW7120HW0 "Cust showed pop, sent pic. CC that the unit turns on and does not do anything. F6e3 Communication Error: ACU Cannot Hear MCU, f1e2 Motor Drive Module Over Voltage. Checked 120 volts to the control. Led light is flashing. The main control has malfunction. Will need a control and ui. ; ordrng 1 W11478525 (Ui) and 1 W11419051 (Control)"
REFRIGERATOR WHIRLPOOL WRS312SNHB00 "Customer complaint door has dent, confirmed, replaced frz door with door sent, op test good"
DISHWASHER WHIRLPOOL WDF540PADM3 "Customer complaint that unit is running for 2 hours and not drying dishes, rinse aid dispenser is empty, ran test cycle, heater is working, advised customer to run the hot water and use rinse aid, unit is operating as designed"
WASHER WHIRLPOOL MVWB865GC0 "Noise got worse, removed basket and spun shaft by hand, found binding in a certain spot, rotor spins withough binding, noise is in gearcase, Unable to remove bolt from rotor/stator, broke 2 drill bits trying to drill bolt out since I have and extra bolt, unsuccessful, unit needs stator rotor and screws and slider; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s"
MICROWAVE WHIRLPOOL WOC75EC0HS03 Call whirlpool tech line I know there was and updated on clock reseting and on previous visit I replace console which thats what whirpool want me to replace and also have customer call whirlpool connect which I gave her the number but she forgot to call so call techline the whirlpool engineer on connect will contact customer to get them connected
WASHER WHIRLPOOL MVWB766FW1 Installed UI and control OP Test Ok
SXS REFRIGERATOR KITCHENAID KSRP25FNWH00 "Damaged, fitting on the housing was cracked off and laying in packing. Will need to order a new one out. Place on cancellation list ; ordrng 1 WP2186443 (housing)"
DRYER MAYTAG MEDX655DW1 Cabinet dented. Checked and ordering everything that is dented. Requesting double labor and 3 job count.; ordrng 1 8533643 (cabinet) and 1 W10828905 (bulkhead) and 2 W10836097 (sound absr)s and 1 W10841728 (seal) and 2 W10854425 (clip)s
DISHWASHER WHIRLPOOL WDT750SAHW0 "Customer complaint that unit is not starting, found control lock on, turned off, unit started, unit is operating as designed"
WASHER WHIRLPOOL WTW800DC2 "Gear case failed est only ; ordrng 1 W10811956 (drum assy), used 1 SHIPPING (shipping and handling) from stock"
RANGE KITCHENAID KEBS207DBL8 "Installed new oven door glass, op test good"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Cc vegetables freezing. Advised of making sure air can circulate properly. Raised freezer up to 2* and FF to 40 to try out. Also set test 7 defrost into number 2 basic 8 hour defrost. Found front of condenser had a lot of lint/dirt build up. Cleared. Ran fan and damper test. Damper is opening and closing properly. No excess ice building up. Give 24 hours to adjust temp. Monitor.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replace all parts,opt test ok"
RANGE WHIRLPOOL WFC150M0EW3 Cc: not baking properlyCustomer states outside of items cooking too fast and not cooking inside. Ran test bake. Found after initial preheat temp at 381 degrees. Let unit cycle heat. Found unit averages a temp of 360 degrees. Offset temps 10 degrees. Advised customer to allow 15 mins for preheat. Op test ok
WASHER KENMORE 110.238221 "Customer complaint that unit is not spinning clothes out, found clutch slipping, unit needs new clutch; ordrng 1 285785 (Clutch), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVW7230HW0 "No issue found just a regular off balance load and over load advise customer how much to fill the unit with clothes he is not happy,opt test ok"