Edward - Mentor, OH
We had two issues going on at the same time with our Kitchen Aid appliances. Both were ultimately fixed to our satisfaction. I would like to make a comment about an issue we had with our refrigerator. We were getting a replacement door from the manufacturer. The door was scratched upon installation and a new one was being ordered to replace it. There was an issue with the manufacturer in getting this door which resulted in some confusion. Thinking the issue was resolved, whirlpool closed the service order, stating that it can be opened with a phone call. When the employee from Fred's went to schedule the tech for the door, they saw the order was closed. Rather than calling Whirlpool to see what was going on, I was called and told the order was closed and to just throw the new door in the trash!?! After making a few phone calls myself I cleared up the confusion. I'm sure there was some frustration due the fact that this replacement was taking forever, but....
GARY - Westlake, OH
LENORA - Shaker Heights, OH
The replacement part (Air Diffuser) was replaced on a timely basis and service was very professional and courteous. However, the cooling problem has not been resolved. It is the refrigerator's cooling system. In order to adequately cool, it must be kept at its highest setting, which is No. 5. This is not normal. Normal should be 37 degrees. So far we have not achieved that with setting No. 5. It is not your fault. I would like to see 37 degrees with No. 3 setting. I used two refrigerator devices to assess the temperatures.
Response from Fred's Appliance Service:
Hello Lenora! Thank you for your review. We will be calling you shortly to arrange further service if needed. We definitely want your refrigerator to be cooling properly! -The Fred's Team
Professional and Quality Service
Rettig - Kent, OH
Tim was a true professional, friendly, and very courteous. Amazing to me how these machines work these days and how simple a fix can be. Thank you.
ROBERT - Lorain, OH
They suggested that we contact Maytag and maybe they would refund some of the cost since the dishwasher was purchased 13 months ago
DAN - North Ridgeville, OH
Would never use Fred's again
Response from Fred's Appliance Service:
Hi Dan, Thank you for your review. I've reached out to you directly in hopes to solve your concerns. Hope to speak to you soon. Thank you -The Fred's Team
Knowledgeable and helpful!
DAN - North Ridgeville, OH
The two gentlemen came on time, we're very courteous, and helped me fix my issue. I really appreciate it!
MAUREEN - Grafton, OH
Great service! Answered all questions we had
Washer is still broken after 3 visits
MARY - Westlake, OH
Response from Fred's Appliance Service:
Hello MaryJo, Very sorry for the continued trouble. This is certainly out of the normal for us. We will get right back out to get you squared away. Thank you for taking the time in leaving us a review. -the Fred's Team.
GERMAINE - East Cleveland, OH
Corina arrived on time, understood the problem and how to fix it, and promptly did so. No mess, no fuss, no delay. That is very good service.
RENITA - South Euclid, OH
Corina was extremely knowledgeable and very informative regarding the maintenance information regarding my dishwasher.
GREG - Willoughby, OH
Very knowledgeable. Made sure the dishwasher was running properly before leaving.
Very good service!
CHRISTINE - Mentor, OH
Corina was very helpful and informative about our problem with the new fridge.
CAROLYN - Novelty, OH
I was very well pleased with the service and Arthur...
GARY - Jefferson, OH
I explained to the office that I needed a repairman first thing in the morning and he was here by 8:00 am..I appreciate that they worked with me...thank you...
Fast and courteous service
FRAN - Beachwood, OH
Problem was repaired with little down time. Both techs were on time and got the job done.
Very professional, neat & thorough job! Great service!
FRED - Chardon, OH
Robert was timely, very professional, neat. Checked it out the first visit, ordered the part and got back out and repaired and seems to be working great.
Great service, unfortunate price
ROBERT - Streetsboro, OH
I was surprised and disappointed to pay both a service call fee and a labor fee. Once the tech is here and we agree to the service I wouldn't expect both. I'd understand if there was a service call and estimate and we chose not to have the work performed.
CAROL - Broadview Heights, OH
On time, considerate and professional
KAREN - Ravenna, OH
Very prompt and efficient service
DENNIS - Aurora, OH
Good experience all around
GREG - Chagrin Falls, OH
Great technical knowledge about my GE microwave
KATHLEEN and Gary Payton - Painesville, OH
It has been great to have Art back to my house on two separate times due to issues with my GE microwave/fan unit.
BRIDGETTE - Kent, OH
NANCY - Westlake, OH
Very quick and efficient, didn't make a mess, very polite
TINA - Atwater, OH
Seemed to know what he was doing. Came in, got right down to work, explained what the problem was, ordered the parts that were delivered right to our home and came back on the day promised to repair. Much better customer service than Amana has!
JANAK - Aurora, OH
0 - Tall,-job
She was awesome. Educated me about the filter system and recommended ways to help clean
STEPHANIE - Mentor, OH
Very professional, cordial, and friendly
Very well done.
DANIEL - Gates Mills, OH
The service man was courteous, professional, and very helpful.
69125331 - Streetsboro, OH
Good warranty service
JOHN - Cleveland, OH
PETER - Lakewood, OH
Great service from Corina
MARY - Willoughby Hills, OH
I think Corina did a great job...very determined to get the job done for us. I think she might have been slightly over her head on this particular job, and I think she should have had someone come out with her at least initially to help her through it. In the end, thanks to her great determination and professionalism, she got the job done. I would use Fred's appliance again and request Corina. She did everything she could to keep the costs down where possible. She's a good representative for your company. I can't say, however, that I'd buy another Jenn-Air product!
KATHRYN - Chardon, OH
Very difficult time scheduling service with your office and getting through to a live person when I tried to call meant we waited almost two weeks to have the dryer looked at, only to be told there was nothing he could do to help us. I can think of better ways to have spent $96. However, I will say your technician was very courteous and professional. His notes were very thorough and helpful. The electrician had the problem fixed in about 15 minutes and didn't charge us a penny.
Butorac - Streetsboro, OH
NANETTE - Shaker Heights, OH
BILLIE - Lyndhurst, OH
DONNA - Painesville, OH
Our tech was very professional and informative.
they fixed my fridge
FRED - Amherst, OH
on time good job
ROBERT - Painesville, OH
Friendly, Professional, and Great Service
JESSICA - LaGrange, OH
DON - Mentor, OH
Tech was knowledgeable.
MARCIA - Rome, OH
Although we did not duplicate the problem Art was extremely thorough and knowledgeable. I really appreciated his input. He is fantastic and customer service oriented. Thank you Art!
GLORIA - Cleveland, OH
RUSSELL - Windham, OH
Billie - Geneva, OH
I was just amazed at the service I got at our house, quick ,efficient and treated like family..not a number!
jen - Mentor, OH
Jennifer - Mentor, OH
Adam - Perry, OH
Jennifer - Mentor, OH
Even though the issue was on our end, Fred's still provided great feedback on how to handle the issue.
MARY - Westlake, OH
They were on time and professional
As easy as could be!
LIZ - South Euclid, OH
I absolutely love the link they send to track your service person. That way you are not stuck home waiting for the 3 hour window. It allows you to see where on the schedule you are, where the service technician is (area code and respect to how many appointments ahead of you). The technician was knowledgeable, polite and cleaned up.
FRANK - North Royalton, OH
Great, kind, respectful service
MARIE - North Ridgeville, OH
Great prompt service
JINENE - Aurora, OH
DIANE - Westlake, OH
The repairmen were very polite and explained everything they were doing and why. Very friendly and finished the job quickly and efficiently!!
Great Service & friendly
TRACY - Jefferson, OH
Here when said would be, very kind and explained things well.
DREXIE - Mogadore, OH
Dedicated and Funny service technician
CHARLES - Cleveland, OH
ROBERTA - North Ridgeville, OH
DYMPNA - Chagrin Falls, OH
WILLIAM - Elyria, OH
Wonderful timely service. Very polite and knowledgeable.
BRAD - Madison, OH
BRIAN - Chagrin Falls, OH
ROBERT - Sheffield Lake, OH
ALISA - Parma, OH
JAMES - Mantua, OH
Got parts shipped to my home right away. appt. done as soon as convenient. I didn't have to wait to long to get dryer serviced. technician was excellent. explained my questions.
great felmale technician
ALAN - Mentor, OH
knew her stuff handled the machine with care and strength
Good service, did not get senior discount, my fault did not ask
DAVID - Middleburg Heights, OH
Service man was very good new the product, fixed it quickly
JEFF - Cleveland, OH
Jeff arrived on time. He quickly made the repair and explained in detail te work that was completed.
Bush - Chagrin Falls, OH
Very knowledgeable and respectful service person.
thanks for the persistant work to get the dishwasher running right
RON - Eastlake, OH
LISA - Olmsted Falls, OH
Very nice and they always do a good job
VALERIE - Brecksville, OH
SUSAN - Mentor-on-the-Lake, OH
Corina was knowledgeable, efficient and pleasure to have in my home.
JASON - Beachwood, OH
I'm a little disappointed with the result of the repair mans visit. He stated that I needed a plumber, even though the part that was bad was a part that came with the fridge.
Response from Fred's Appliance Service:
Hi Jason! Thank you for your review. I've reviewed your workorder. We found a plastic water supply line to your refrigerator. This is a flood hazard. In order to prevent a potential water damage claim, we advise you replace with copper. This was simply some friendly advice. If you have any other questions, you may call us at 888-453-7337 or email email@example.com Thank you! -The Fred's Team
MICHAEL - Chagrin Falls, OH
JANICE - Mentor, OH
Fred's has always been the Company who has given me the BEST repair service when in need.
JULIA - Moreland Hills, OH
Tonimarie - Timberlake, OH
Corinna repaired the washing machine (brand new only had one week). She took time and evaluated the issue. If I need anything else repaired I hope you send her.
CHRIS - North Ridgeville, OH
PAULA - Chesterland, OH
Patiently listened to my explaining problems. Did his best to rectify issues ... which are sadly design-related. Cannot rate cost and pricing as service was covered under warranty.
timely, thorough, honest and upfront
DIANNE - Geneva, OH
Whirlpool freezer collected water and ice from the condenser.
ROBERT - Ravenna, OH
Tech was excellent, completed the job quickly and I hope a permanent fix.
JOY - Conneaut, OH
Service man that came was very, very friendly! He explained everything in detail and was just an all around nice guy!
RANEESHA - Mentor, OH
Great Technician and great service!!!
VANESSA - University Heights, OH
Chris is an amazing technician and really has knowledge to get the job done in a professional way with expertise.
CAITLYN - Elyria, OH
Great service but wish they carried parts with them instead of having to come back another day after they order parts.
Great service professionals
DAVID - Bay Village, OH
MARY - Painesville, OH
Not pleased with my experience.
CHARLES - Strongsville, OH
We were not pleased with our experience. We told Alice what the problem was with the refrigerator when asking for a sooner appointment. Then the tech came with no parts. After the wrong part was ordered. we told the tech that we were leaving for vacation and told him to send the part to himself as we would not be home. Luckily our daughter swung by to water some plants and discovered the part on our front steps and brought the package into the house. We lost a lot of food out of the refrigerator because of the delay in fixing , And the sad part throughout this experience was that it turned out to be an easy fix if only the tech would have had some parts in his truck..
BERANRD - Eastlake, OH
Easy, friendly service
MICHELLE - Westlake, OH
Chris and the office staff along with the online portal at Fred's made this a painless process.
JOSEPH - Perry, OH
DAWN - Maple Heights, OH
CAROLYN - Solon, OH
The service man was right on time and very professional and did a wonderful job.
Great service and was really fast
TAYLOR - Cleveland, OH
They were great and kind
frank - Thompson, OH
Awesome very professional
Great Service and Extremely Helpful!
ANTHONY - Lorain, OH
ANTHONY - South Euclid, OH
No additional opinion
"Oh, what a relief it is!"
JIM - Mayfield, OH
About 45 min after arriving, Corina neatly fixed the stove, no mess no fuss; all smiles. Enjoys her company and her customers! Great job!
DIANE - Elyria, OH
Tech was very thorough and got the job done quickly and efficiently.
CHRIS - Columbia Station, OH
PAM - Westlake, OH
JOHN - Eastlake, OH
Corina, was professional and did a fine job in the repair of our Dryer and Stove
MARY - Cleveland, OH
Service rep excellent
Good service, too long of a wait re: warranty repair
JASON - Shaker Heights, OH
A pleasant experience, good job!
DAVID - Lyndhurst, OH
The technician was very helpful and professional; she gave us insights into our appliance that we were not aware of.
Microwave Door Latch Innovative Repair
Trail Boss - Bay Village, OH
Innovative repair of a microwave door which was no longer available. Swift, Accurate and Professional! Thanks Paul !! ~~~ LHC ~~~
CAROL - Aurora, OH
Experienced technician - appreciated that. Good service.
had great service,at an awesome price.
KEITH - Madison, OH
i had a great experience with Fred's appliance.my washer was fixed very quickly .
SANFORD - Mayfield Heights, OH
ELAINE - Brecksville, OH
He fixed the problem, but it came back the next day.
PATRICIA - Euclid, OH
Explained everything to me
Great service. Covered under warranty.
KATHRYN - Ashtabula, OH
We were without a working refrigerator for two weeks due to the fact that Fred's Appliance is the only contractor in the area that completes warranty repairs for Lowe's.
GAYLE - Cleveland Heights, OH
Chris was most careful, thorough, considerate and thoughtful. He was terrific.
JOSEPH - Chardon, OH
Jeff was our service guy today and he has been great the last 2 times he has been here. He is very curtious and explains what he is doing. He is very personable and was very knowledgeable about the appliance we needed repaired.
LINDA - Amherst, OH
Very nice service man, experienced and diagnosised the problem within a few minutes.
Good job very informative
DAVID - Painesville, OH
Knowledgeable thoughtful and conscientious technician. Great service. Will tell my neighbors.
KATHY - Painesville, OH
Great, timely and efficient.
MARIE - East Cleveland, OH
DENISE - Wickliffe, OH
Your customer service has no respect for the customers time needs when you tell them in advance the scheduled time needed they completely disregard what you had asked for and schedule your time that works for them.
Professional timely icemaker repair
KENNETH - Avon Lake, OH
Quick diagnosis and repair. Painless.
GEORGE - Solon, OH
The gentleman was on time for both visits and had the job finished quickly. Was very professional.
ARTHUR - Strongsville, OH
GARY - Parma, OH
Dependable, knowledgeable, polite service.
GAIL - North Olmsted, OH
Truly impressed with Paul, the technician! Friendly, polite, efficient, knowledgeable. Another superb experience woth Fred's.
TIM - North Olmsted, OH
Professional & Efficient
Wheeler - Warrensville Heights, OH
Fred's service was prop, polite and straight to business.
TERRY - Chardon, OH
Paradise - Ravenna, OH
As usual, excellent service
Great, Efficient Service!
STACEY - Eastlake, OH
Arthur was very kind and he gave me some very good tips about my washer. He was on time and done in a flash. Thank you.
JEAN - Mantua, OH
Serviceman Robert did a great job diagnosing the problem with our refrigerator. Parts were ordered and it was fixed in a week. He was extremely knowledgeable, personable and a pleasure to deal with.
CLIFFORD - Mogadore, OH
Technician was on time , very professional and knowledgeable! Would highly recommend
Robert was very knowledgeable and professional about services did a great job and excellent customer service
PAMELA - Middlefield, OH
CHRISTOPHER - Avon, OH
Thank you for the phone calls that Tech would be late & reminder call as well
GEORGE - University Heights, OH
Thomas - Parma, OH
James - Mentor, OH
your man Chris did a great job, very profesional.
JYLL - Olmsted Falls, OH
JAMES - Lorain, OH
REBECCA - Grafton, OH
DAVID - Painesville, OH
Your rep was knowledgable and efficient. He was also polite and very professional.
LaVerda - Avon Lake, OH
great work and inexpensive no parts to replace
Quick and Excellent Service
JEAN - Chagrin Falls, OH
Robert came when he said he would, identified the problem quickly, and repaired it in short order. He was professional and friendly, a real gentleman. This is the third time I have had Fred's Appliance handle repair work for me, and I have been highly satisfied every time. I recommend Fred's to all my friends. Thank you.
JANAK - Aurora, OH
keep with them all the time
Prompt & good service
Mikki - Kirtland, OH
Quick Service, Nice appliance repair man
DIANA - Avon Lake, OH
KELLY - Bay Village, OH
Brian was great! Helpful, on time, curtious.
VALERIE - Westlake, OH
I thought $89.95 service call fee, Plus and additional $92/hr labor cost was a bit steep!!! Dont think I'll be using this company again!
Antonio - Cleveland, OH
SALEM - North Olmsted, OH
Technician was very nice he knew what he was doing he was fast to diagnose the problem order the part. Came back following business day and repair the problem change the parts very fast very professional.
Short and sweet.
KELLEY - Westlake, OH
TONI - Painesville, OH
Art did a great job..found the problem quickly and fixed it..
Was reliable, neat and got the job done
SHARON - Beachwood, OH
STEPHEN - Avon Lake, OH
ROGENE - Cleveland, OH
Came in saw the problem fix it very nice person
RON - Ashtabula, OH
Finally!! Thank you Robert!!
CHRISTINA - Aurora, OH
While it took some time to figure out the exact problem and how to remedy it, Robert did a great job and I now have a working microwave! He is a true detective for sure!
Good service and repair
GRAYSON - Kirtland, OH
Fixed dishwasher under warranty.
LARRIE - Amherst, OH
Very good service
ELIZABETH - Cleveland, OH
SRINIVAS - Avon Lake, OH
Awesome service did a quick wonderful job
BARBARA - Elyria, OH
RALPH - Mayfield Heights, OH
The service was fantastic as were the office staff
Service tech Chad was great
TIM - Brook Park, OH
DAVID Hudak - Berea, OH
Chad (service person) called to tell me he was running early and asked if that was all right? (I was pleased with that - both his being early and that he called). Your company has very good communication regarding making the appointment and follow up on when they will arrive - Thanks. He did a good job checking the calibration of the oven, though the actual cooking temp was low compared to the set temperature and made the adjustment and rechecked it. (I appreciate that). The next day I did some baking and products came out properly baked without having to add baking time. It seems that that problem is corrected - more baking will let me know. I also questioned the amount of noise the oven makes when in the Bake mode. He "thought" that's the way Whirlpools are, said he could arrange to replace the fan, but didn't know if that would solve it. I have never had an oven that was that noisy and I guess I will stop at at Whirlpool dealer and ask to listen to the oven while in the baking mode. I may be back to you and Whirlpool on that issue. I was very pleased with his handling of the oven problem. Thanks!
CLAYTON - Avon Lake, OH
JOHN - Rome, OH
great curtious service
ANITA - Strongsville, OH
Patiently found problem. Part delivered quickly. Replaced couple days later.
BARBARA - Rome, OH
VIRGIL - Cleveland, OH
BENJAMIN - Middleburg Heights, OH
MARTINA - Avon Lake, OH
Prompt, friendly, competent
CINDY - Painesville, OH
Very professional and very friendly tech.
ROBERT - Strongsville, OH
NINA - Parma, OH
Service was great. Hope my problem is taken care of.
THOMAS - Huntsburg, OH
Great service! Punctual! Friendly! I've called on Fred's in the past.....will again & will recommend!!!
Good , timely service.
VICTORIA - Ashtabula, OH
russell - Elyria, OH
This was an overall great experience. Paul was very thorough and very informative. He conducted himself very professionally and made my wife and I very comfortable.
Great service, customer service and technology (tracking of tech)
AMBER - Brecksville, OH
LARRY - Novelty, OH
Satisfied. Poorly engineered dishwasher by Whirlpool.
Tim was very nice and did what he had to do
MARYANN - Mayfield Heights, OH
TERRY - Ashtabula, OH
Very smart and nice young man
RACQUEL - Bedford Heights, OH
ROBERT - Strongsville, OH
DONALD - Huntsburg, OH
Best experience ever for warranty repair. Problem was diagnosed and repair was completed in a very professional and timely manner.
KATHLEEN - North Ridgeville, OH
Great service and great people working for them
RENEE - Atwater, OH
Great service and great people working for you.
Chiles - Atwater, OH
Would use again
RANDI - Mentor, OH
Diagnosed problem quickly and explained the issue in terms easily understood. Overall good experience and if I needed appliance service, would use again. Office staff was pleasant as was the tech.
She was awesome and solved our problem.
DAVID - Mentor, OH
Our refrigerator had an annoying vibration and she found the problem, like finding a needle in a hay stack. Also, very friendly and professional.
DAVID - Solon, OH
The service Jeff provided was great. He was respectful of our house and was extremely nice
JAMEEL - Garfield Heights, OH
Corina was very professional and personable. After she completed her investigation she advised that the issue with my dryer not heating was related to my wiring. She showed me the wiring problem at my junction box using a volt meter. I appreciated her thoroughness and friendly disposition.
ASHLEY - Chagrin Falls, OH
Service tech was very short and immediately passed responsiblity off to someone else. Very typical of ALL our service received from Fred's over last 5 calls on same unit. Unacceptable!!!!
Response from Fred's Appliance Service:
Good Morning Ashley, We're very sorry for your continued troubles with your unit. We found that the unit has an install issue. It appears your cord has failed. Repairs to the cord are not covered under your extended warranty. We advise calling them directly to discuss your contract terms at 800-437-3783. You may also call or email us 888-453-7337 firstname.lastname@example.org with any further concerns. Thank you, and have a good afternoon. -The Fred's Team.
SMDief - Kent, OH
Paul is the best. He knows what he is doing and he is just a lovely guy. I recommend him highly.....
MARILYN - Westlake, OH
Read the above. Paul is thr best and knows his work. I am the owner of the Condo.....
Outstanding service and professionalism
MICHAEL - Sheffield, OH
Did a great job, we always prefer Fred's appliances for any appliance service.
JOCELYN - Solon, OH
I thought the $90 charge included the $40 service call charge. Instead they were separate charges, which I thought was a bit excessive. But the quality and service was fine. I was glad Jeff had the part needed (fuse) on his truck and was able to fix my dryer. Thanks.
MICHAEL - North Olmsted, OH
Not very well. Repair man took some shelves out a couple of temp readings and guessing what might b wrong couldn't b sure.
Response from Fred's Appliance Service:
Hello Michael, Very sorry for the troubles. Feel free to reach out to us email@example.com or 888-453-7337 and we will promptly address your concerns. Thank you! -The Fred's Team
DISHWASHER KITCHENAID KDTM404ESS3 "Customer complaint that door is rusting and of bad odor, unit needs new door panel, found gunk built up in drain hose, unit needs new hoses, customer says they replaced the pump and hoses less than a year ago, customer does not want repair at this time; ordrng 1 8269144A (drain hose) and 1 W10900374 (panel) and 1 W11084165 (hose-drain), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint that oven light is not working, confirmed, found bulb not completely installed, installed bulb properly, op test good"
REFRIGERATOR KITCHENAID KRSF705HBS00 Defrosted unit. Customer did not have thermistor. Used W10316760 thermistor from surplus. Installed control and thermistor. Op test ok
DISHWASHER WHIRLPOOL WDT910SSYM1 Cc that the unit is not washing. Found error code 7-1 pump motor not starting customer will not repair
WASHER MAYTAG MVWB835DW3 Cc of spark at wall when plugging in and there is an error code Found stored error code of f6e3 and f6e2 unit will not do anything other than flash codes Needs UI and control board Est only
DRYER KENMORE 110.7871289 "The timer has failed and it is discontinued estimate only do you not order customer will replace; ordrng 1 3976583 (TIMER ), used 1 SENIORDISCOUNT (senior discount) from stock"
RANGE WHIRLPOOL WGG755S0BH01 "Cc unit oven not heating upCustomer stated upper oven does not heat. Ran bake test, ignitor not glowing, good voltage at 118v. Pre Is part had not arrived, using truck stock ignitor kit to replace. Ran bake test to 300 degrees. Op test good.; used 1 12400035 (IGNITER) from stock"
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Cc unit not making solid ice Customer states it won’t make cubes only crushed ice. Tested solenoid switch, tested good. Found ice stuck in container not allowing selector lever to move. Cleared ice, tested cubes and crushed, op test good."
MICROWAVE FRIGIDAIRE LFMV164QF Cc unit still keeps blowing fuse Found transformer shorted to ground Would also recommend replacing magnetron Needs transformer mag and fuse ; ordrng 1 5304464072 (magnetron) and 1 5304464075 (hi volt transformer) and 1 5304488359 (fuse)
REFRIGERATOR GE PFS22SISBSS "Cc unit not coolingCustomer states the temps in freezer went up to 30 degrees, and 45 in ff. Today on arrival, customer states the unit had now cooled back down to almost normal. Found temps in freezer at 7 degrees and ff at 38. Checked condenser coils and fan, coils are fairly clean and fan is running. Compressor amp draw 1.2amps. Unit is cooling normally at this time. Advised customer it may be a defrost timing problem with the main board. Customer is taking a wait and see approach at this time, possibly just getting a new unit if issue persists."
DRYER MAYTAG MED5630HC0 "Cc unit has moisture on front displayCustomer had pop for unit. Customer stated he sees moisture on display when he runs it, and sometimes the display panel does not work. Ran dryer op test, checked airflow at vent outlet. No flow, venting has significant blockage somewhere. Moisture from dryer is not venting, staying in unit. Advised customer not to use unit at this time, needs to have venting checked out first."
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint that unit is not heating, ran diagnostics found f7e1(no heat) error code, heater is working after test cycle, installed new control, op test good"
REFRIGERATOR WHIRLPOOL GI6SDRXXY07 Unit UI not responding also dispenser pad open will need both parts customer will not repair
DISHWASHER WHIRLPOOL WDT750SAHZ0 found error code 5 2. And 4 3. And 7 1 and 5 1 pump is not starting everything else is working unit is getting 120 v ordering pump assembly ; ordrng 1 W11087376 (pump&motor)
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Found freezer in defrost mode could not get a better reading but meat was frozen and temp on freezer meat was 8 degrees also fridge was 37 and 36 degrees on fluids some aria was 33 degrees customer wants new appliance is working as designed ; saved tckt
WASHER MAYTAG MVWB725BW0 "CC that the unit is leaking. Found the basket is leaking from the center. Will need Basket, rotor, stator, wire harness. The rotor has red loctite on the screw. ; ordrng 1 280146 (rotor) and 4 8534042 (SCREW)s and 1 W10381078 (outer tub) and 1 WP8557836 (plate) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator) and 1 WPW10504822 (harns-wire)"
STACK W/D WHIRLPOOL WET4024HW0 "Cc unit not starting again Found unit coding e4 for lid up again, able to start when lid is lifted and set back down. Called wp techline, rich, suggestion at this point replace washer control and wire harness. ; ordrng 1 W11174382 (harns-wire) and 1 W11189137 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 CC that the unit is not cooling. Ff 36* Fz 25*. Checked the Fz evap not frost pattern. Checked pressure equalized at 20 psi. Added Freon. Will need a ff evap. ; ordrng 1 W10917531 (evaporator)
WASHER ELECTROLUX EWFLS70JIW0 "Customer complaint that unit is leaking, confirmed, found hose from tub to drain pump torn, unit needs new hose; ordrng 1 134639910 (hose), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Customer complaint that everything is freezing in fresh food section , confirmed, needs control and thermistor ; ordrng 1 WPW10384183 (thermistor) and 1 W10838965 (thermistor) and 1 W11353813 (CNTRL)"
DRYER AMANA NED5800HW0 "Cc: error code, not dryingStarted test cycle. Unit would not start. Found error code f3e3(inlet thermistor). Found inlet thermistor open. Needs thermal cut off; ordrng 1 280148 (cutoff-tml)"
DISHWASHER MAYTAG MDB6769PAB4 "Cc unit is flashing different lights, then will turn control lock on, sometimes can’t get it to turn off, will rest power and same thing will happen. Checked UI, verified that control panel is switching to different settings by itself. Ordering control panel.***CWOW; ordrng 1 WPW10475772 (panel-cntl)"
WASHER MAYTAG MVWB765FW3 "Cc unit tripping breaker on outletCustomer states it trips the gfci outlet when it’s plugged in. Confirmed. Ran plug to another outlet using extension cord. Unit not powering on, checked for voltage at control board, 121v. No diagnostics led illuminated on board. Unit needs control board again. There’s evidence of arcing on unit power plug. Advised customer to have outlet replaced as this may be cause of the controls being rendered inoperable.; ordrng 1 W11195970 (cntrl-elec)"
WASHER MAYTAG MVWX655DW1 "Cc: not washingFound error code f8e1(long fill no fill). Ran auto test, unit not filling with cold water. Found house supply is good. Found cold water valve receiving proper power. Needs water valve. ; ordrng 1 W11127357 (housing15119), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found lots of ice build on the outside fridge evap cover took pictures steam ice completely test thermistor all good replace motor fan with harness when put back together ran test 4, opt test ok it may had a glished in the control advice customer that if it happens again they will need a control"
REFRIGERATOR MAYTAG MFT2771WEB0 "Cc that unit isn’t keeping temp and when it does things freeze in fridge, also ice production is not what it was, and doors don’t shut properly, and sometimes it stops cooling like unit shuts off .. Found temps in fridge to be 35 and freezer at 2 Ran ice maker test, unit is rotating and calling for water but ice maker fan is just humming While trying to run other test unit powered off, turned back on and ran test of the test unit then shut back off while trying to exit service mode Needs ice maker fan motor, power supply board and high voltage board Ice maker fan motor is NLA W10281584 ; ordrng 1 W10281584 (motor evaporator NLA) and 1 WPW10226427 (cntrl-elec) and 1 WPW10267646 (cntrl-elec)"
DRYER WHIRLPOOL MEDC465HWO I ran the unit through a cycle cycling thermostat is working properly and venting is clean. I can’t find an issue the dryer did not get super hot. I also found three hoop earrings rattling around inside the dryer which was causing the noise
DISHWASHER KENMORE 665.12793K313 "Found unit leaking underneath pump assembly by diverter,ordering assembly pump,; ordrng 1 W11188861 (pump&motor ), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Replaced the right hand door. Optest ok
WALL OVEN KITCHENAID KEBC107KSS0 Cc that convection will not shut off Found that as soon as power is supplied convection turns on Relay is stuck closed needs microcomputer Part is NLA 4452894
REFRIGERATOR WHIRLPOOL WRB322DMBB01 "Customer complaint that unit is not cooling, fresh food section temperature at 75 degrees, freezer section temperature at 75 degrees, nothing is running, display is only showing dashes, unit needs new control; ordrng 1 WPW10503278 (refer elect cont brd)"
MICROWAVE FRIGIDAIRE LFMV1645TF Installed new part unit tested good
WASHER GE WHDSR209G2WW "Cc that the unit is not spinning and the timer is getting stuck sometimes. Set unit on a spin cycle ,pass. Gave estimate on timer to the cust and he didn’t want to fix it. Op test ok"
DRYER MAYTAG MGDB765FW0 "Found no burning smell customer pointed a burning spot by the vent inside dryer told them thats normal cause thats where all heat comes in and dryer burn in the same spot also notice they had flex foil all the way down to the basement advise then to change it cause is a fire hazard and show them a video of why ran dryer for ten minutes is working as designed no sign of fire,opt test ok"
DISHWASHER WHIRLPOOL WDT710PAHB1 "When arrive cc unit not completing start diagnostics test and it started washing but then shut off completely check voltage to control 121 v and voltage not droppin wants check all connection try diagnostics test it pass also ran normal cycle pass advise customer to monitor it if it happens again we replacing control and control panel,opt test ok"
WASHER MAYTAG MVWX700XW2 Found gearcase shock has tension basket will not move need gearcase
REFRIGERATOR AMANA SX19NL Cc unit not cooling Temps in ff and freeze both at 60 degrees. Compressor is running. Amp draw on compressor at .2amps. Frost on evaporator only on first coil. Unit has a refrigerant leak. This unit uses r12 refrigerant. Evaporator (R0170049) is nla. Advised customer warranty company or Fred’s will be contacting them in 3-5 business days.; ordrng 1 R0170049 (EVAPORATOR) and 1 W10439652 (compressor)
DRYER SAMSUNG DV52J8060EW/A2 "Cc unit not going into a cycle. Verified. Took off top cover, belt loose. Idler pulley is broken into pieces. Replaced from t/s. Cleared all lint and debris inside of unit. Tested. Cycled heat. Good. Op test ok; used 1 DC93-00634A (IDLER PULLEY 44.42) from stock"
WASHER WHIRLPOOL WTW8040DW4 The lid is broken so the lock is not lining up causing the machine not to run needs a new lid; ordrng 1 W11101059 (lid)
REFRIGERATOR FRIGIDAIRE FFHB2750TD The unit is leaking from the water valve in the rear customer needs a plumber to replace the valve n water line
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Customer complaint that unit is not making ice and fresh food section is not cooling m fresh food section temperature at 63 degrees, freezer section temperature at 21 degrees, evaporator fan is not spinning, unit needs new evaporator fan; ordrng 1 W11224591 (motor-evap)"
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Cc of no ice Found fill tube to be clogged again Temps in freezer -4 and fridge 35 Advised to keep unit set to recommend settings Freezer is to cold and is freezing the water before it exits Ran several test harvest and fill test OP Test Ok
DBL WALL OVEN WHIRLPOOL RBD275PDS12 Installed inner door glass OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
WASHER WHIRLPOOL WTW8500DC2 Cc unit is loud during spin Found gearcase to be loud when hand speed spinNeeds gearscase Est only
DBL WALL OVEN KITCHENAID KDRP467KSS05 "Cc knobs broke off, has parts. Into further looking, actually pieces of control are broke off and will need the whole control. Pieces of the enter/cancel are broken off. Enter button is available, cancel button is NLA 4452998 will need research to see if that can be found, if found I let customer know that it is also needed. All screws mixed up.; ordrng 1 8186393 (cntrl-oven) and 1 WP4452997 (switch-pb), used 1 SHIPPING (shipping and handling) from stock"
DRYER WHIRLPOOL WED6200SW0 Cc of squeaky noise Found idler pulley damaged and rear pulley warn Replaced using dryer kit from truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT4783) from stock
WASHER WHIRLPOOL WTW8500DC "CC that there is a loud noise in a spin cycle. Found the bearings are worn. Will need a new gearcase. The screw to the rotor is cocked stripping the screw. Will need a gearcase, rotor, stator, screws and the rps. ; ordrng 1 W10752189 (screw) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811956 (drum assy) and 6 W11027980 (screw)s"
DRYER ELE MAYTAG MDE3706AYW The wiring harness that connects to the heating element is been burned off and making contact with the cabinet of the machine heating element shorted needs new heating element and wiring harness the wiring harness is discontinued; ordrng 1 37001146 (HARNESS ) and 1 WPY503978 (heater ele)
WASHER WHIRLPOOL WTW8040DW1 "Cc clothes were still damp, water didn’t drain and drain pump sounds like it is making a funny noise. F9E1 long drain. Cleared code. Looked in tech sheet. Found drain pump higher out of range of resistance. Replaced from t/s tested. Ran test 51/52. All components working. Op test ok; used 1 W10876600 (PUMP-WATER ) from stock"
REFRIGERATOR GE GSL25JFPABS "Cc unit isn’t cooling, about 10 years old, customer hasn’t used it in over 2 years. Both sides tested temp around 60*. Compressor not running. Compressor tester tested that compressor is good. Started to get frost pattern on evap. Evap has a lot of rust spots. Tabs bent on relays. Found 120 not coming from main board down to relays to start compressor. Would need control and relays, do not order parts ; ordrng 1 WR07X26750 (relay) and 1 WR08X10028 (overload) and 1 WR55X10942P (board asm main contr), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
DISHWASHER KITCHENAID KUDS01ILBL6 "Cc clean light flashing, will not let unit start. In owners manual clean light says “The dishwasher has malfunctioned. Call for service to check heater circuit” tech notes says when replacing heater will need new control board, kit is discontinued 8193995. Heater is open. If trying to get separate, element is available but control 8564542 is discontinued."
REFRIGERATOR KITCHENAID KFIS29PBMS03 CC that the unit is not cooling. Fz 5* ff 50* checked fz evap good frost pattern. Ran diag fans and compressor are running. Will need a main control and ui. ; ordrng 1 W10878992 (cntrl-elec)
DRYER WHIRLPOOL MCG8000AWW "Cc unit is stop or turning off before clothes are dry on sensor dry. Already wiped with alcohol and made sure. Still turning off even with load touching. Tested, bars test good. Control test good for voltage, sensor 24dc, 31001638 harness needed NLA, 33001809 sensor bar assembly NLA. Called Brian to confirm parts are NLA and discontinued. Let customer know, Unit will run on timed dry."
WASHER MAYTAG MVWB835DW1 Cc of no power won’t turn on Was able to access error codes found f6e2 communication error But would not run any other test Replaced console using back stock Ran auto test and calibration No issue found OP Test Ok ; used 1 W10861510 (CONSOLE 23883) from stock
DRYER WHIRLPOOL WED6200SW0 Panel popped out Fixed panel OP Test Ok
REFRIGERATOR GE ZISB42DXA "Cc unit not coolingFound ff at 55, freezer at 45. Compressor running, condenser fan is running. Evaporator fan is not running, found ice buildup around fan blades. Cleared, evap fan running. Evaporator is frozen up. Turned defrost timer over to manual defrost, defrost circuit checked good, heater turned on, drawing 3.3amps. Defrost timer could have bad contacts, causing intermittent defrost cycles or timer is not advancing. Ordering defrost timer.; ordrng 1 WR9X502 (timer defrost8248), used 1 SHIPPING (shipping and handling) from stock"
WASHER AMANA NTW4516FW3 "Replaced door latch. Ran calibration , pass .Op test ok"
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 2 W10890121, and 1 W10890131 from stock"
RANGE WHIRLPOOL WFE770H0FZ0 "Installed new infinite switches, op test good"
DISHWASHER WHIRLPOOL WDF110PABT4 "Cc heater not working, dishes still wet. Found heater is open. Ordering heater element ; ordrng 1 W10518394 (heater)"
DISHWASHER KITCHENAID KDTM354ESS3 CC that the unit does not drain. Unit will drain then stops draining. Will need a drain pump. ; ordrng 1 W10914557 (pump-drain)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer LED module failed installed new part unit tested good; used 1 W11205083 (MODULE) from stock
RANGE MAYTAG MER6600FZ2 Cc door not closing since they first got it. Found hinges are damaged. Seal is burnt. Ordering hinges and seal; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door RIGHT ) and 1 WPW10658354 (gaskt-door)
REFRIGERATOR KITCHENAID KFCO22EVBL5 "Cc unit gaskets needs replaced and compressor Customer stated he wanted to redo all the door gaskets and have the compressor replaced because it was noisy. Advised that the only gasket needs replaced is the right ff door, the others is are in good shape and just need cleaned up. Unit cooling is normal, 0 in freezer, 39 in ff. Ran compressor test, compressor normal sound. Ran damper test, customer stated that is the sound he hears. Damper motor very loud and squeaky. Unit needs ff right door gasket and damper assembly.; ordrng 1 W10830047 (gasket-fip12269) and 1 WPW10594329 (control8820), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFE381LVB0 "Cc unit oven door needs put back together.Customer stated she took part door to clean inner glass, now can’t put back together. Reassembled oven door, reinstalled. Op test good."
DRYER MAYTAG PYET344AYW "The thermal fuse on the side of the element is open element tested good needs new thermal fuse; ordrng 1 LA-1053 (thermo kit), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFE550S0HZ1 "Installed new hinges and receivers, op test good"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Cc unit ice maker not workingCycled ice maker, no water coming in, found fill tube frozen. Cleared fill tube, ran cycle, indexed and filled with water. Unit seems to have low water pressure on water dispense. Customer had plumber out already to check water pressure. Ordering water inlet valve.; ordrng 1 WPW10420083 (valve)"
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 CC that there is water dripping. Found the water dripping is from the evap. Advised cust is normal. Optest ok.
REFRIGERATOR AMANA ART318FFDW06 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 3.7oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 TJAF1200 (PROCESS), 1 W10895713 (COUPLER ), 1 W10895720 (COUPLER), 1 W10895748 (COUPLER ), 1 W10896678 (COUPLER ), 1 W10896689 (COUPLER), 1 W10896690 (COUPLER), and 1 W10897195 (COUPLER) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc unit not starting.Customer stated it powered on when first installed, but wouldn’t start a cycle, it would power off. Customer had unit disconnected, they were expecting a unit swap. Reconnected power, water. Ran test cycle, unit cycles normally. Found a leak on back side of unit. Found tub cracked on rear right side. Unit needs tub. Office to call to schedule ; ordrng 1 W10909756 (tub-dishwr)"
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Cc unit is not cooling found no frost pattern on Evap compressor is running but extremely hot and only pulling .8 amps Will need compressor and evap Customer wants to speak to whirlpool first. ; O-emld tckt
WALL OVEN KITCHENAID KEBS277SBL04 Cc: blower fans not workingRan test bake. Found both upper and lower blowers fans functioning as designed. Could not duplicate issue. Op test ok
DRYER MAYTAG PYET344AYW "Thermal fuse is open heating element tested good needs a thermal fuse kit; ordrng 1 LA-1053 (thermo kit), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
DISHWASHER MAYTAG MDB4949SHZ0 "CC that the unit stopped in mid cycle. No power to the unit. Found the cord not plugged in. Reconnected the plug, started the dishwasher. Optest ok."
WASHER MAYTAG MVWB765FW0 "Cc unit not spinning Customer cannot seem to find pop, used entitlement date. Quoted her for service call.Customer stated it was washing or spinning, she had to cancel to drain the water out. Ran diagnostics, found codes f0e5 for off balance load, f9e2 for water ring detected, f7e4 for motor drive over voltage. Ran spin tests and agitation tests. All checked good. Called wp techline, Rick, check power at outlet, good at 123v, correct polarity, check mechanical friction between tub and basket. , also advised customer to remove unit from gfci outlet. Pulled tub, no clothing or friction. Ran auto test and calibration again. Unit is working as designed at this time."
WALL OVEN GE PK956DR1BB I preheated the oven to 350° the unit held the temperature for 20 minutes I could not duplicate an issue the oven was fairly accurate. The fans work it’s blowing air the F9 code is a locking error code which only occurs if there’s a locking issue while she’s running a self clean. She said the code appeared while she was running a bake cycle and the error code came up quite a while ago she just now got around to calling us I could not duplicate an issue
RANGE KITCHENAID KDRP407HSS10 CC that the oven does not heat. Found the wire to the thermal fuse has burned off. Will need a new wire. Replaced a wire from the truck. Heated oven to 350*. Optest ok.
DISHWASHER GE GDT695SMJ2ES Cc unit will not power on Found power going to board but no lights are power being sent Needs control board Est only
DRYER WHIRLPOOL WED87HEDW0 "Cc unit runs for a second after startup then stopsRan op test, unit started and running, let run for 5 min. No issues. Powered unit down, started op cycle again. Unit started and running. Ran diagnostics, no codes stored, unit auto test normal. Customer holding start button too long, unit starts then immediately pauses. Instructed custom to remove finger from start button as soon as the start beep signal sounds. Customer op test good."
RANGE WHIRLPOOL WFG320M0BB2 Cc: light not workingFound socket receiving proper power. Needs bulb. Customer is going to purchase a bulb
WASHER WHIRLPOOL WFW6620HC0 The unit was not lvl I relvl the unit op tested good
WASHER MAYTAG MVWB835DW0 Installed control and UI Ran auto test and calibration OP Test Ok
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed door. Op test ok
RANGE AMANA AGR5630BDB1 "Replace parts,opt test ok"
REFRIGERATOR KITCHENAID KRSF505ESS01 Installed thermistor and fan. Unit is cooling. Advised to allow 24 hrs for temps to adjust. Op test ok
COMPACTOR KITCHENAID KUCC151LSS0 "Customer complaint that plastic bottle is stuck, removed, op test good"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 CC that the unit does not cool. When plugging unit in nothing turned on. Ran diag the evap and condenser fans are running and the the compressor is running. Will need a main control. ; ordrng 1 W11371382 (CONTROL )
DISHWASHER MAYTAG MDB8959SAW1 "Customer complaint dishwasher not cleaning dishes on upper rack upper spray arm doesn’t seem to be spinning, ran four cup test, cups did not fill, no obstructions found in spray arm or to sump, water level is correct, sump is weak ordering sump asm; ordrng 1 WPW10780877 (pump&motor)"
WASHER GE WPRB8050D1WW "Cc of smoking coming from inside. Plugged in, unit went into drain, saw smoking coming from front. Took off cover, capacitor cracked and smoking. Ordering capacitor ; ordrng 1 WH12X10462 (washing machine capa), used 1 SHIPPING (shipping and handling) from stock"
MICROWAVE WHIRLPOOL WMH31017FB0 "Cc of unit making humming noise/rubbing/growling. Intermittent. Ran unit 5/6 times with cup of water, bowl of water and potatoes in unit to give it so,e weight. No noise. Gave estimate for turn table motor. Do not order parts ; ordrng 1 W10642989 (motor-turn), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWP575GW0 "Customer complaint that unit is not filling with cold water only hot, both hot and cold valves are working, hot valve has hot water, cold valve has cold water, unable to duplicate the problem , unit is operating as designed"
STACK W/D WHIRLPOOL WET4024HW0 "Installed lid latch, op test no good, still coding e4 for lid up. Shimmer lid slightly, as e4 will not set if lid is slightly raised. Ran lid lock test and spin and drain test. Had customer start a normal load. Op test good."
WASHER WHIRLPOOL WFW5620HW0 Cc that the washer is shaking while spinning and the bottom drawer does not close all the way. Found a small hose sticking out and it was preventing the door to close all the way. Ran rinse and spin with towels. Found shipping bolts still on unit. Removed shipping bolts and ran rinse and spin. Op test ok
RANGE WHIRLPOOL WFG505M0BS3 "CC that the cooktop is clicking when using the oven and burners. Started the oven at 400* and had the burners on, no clicking. Advised cust the clicking could be the the cooktop knob being on the ignite to hear the clicking. Optest ok."
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Replaced the pump, dispenser and spray arms. Ran a calibration. Optest ok."
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Cc that the water in the unit tastes like plastic. Called t/l rick, they said customer need to change main water line going to unit to copper cause they have a plastic one they said that should take the smell away also if that don’t work then we will replace the plastic line inside fridge ,opt test ok"
MICROWAVE JENN-AIR JMW9527DAB "Installed fan, op test good
DISHWASHER JENN-AIR JDB9000CWS3 "Replace tracks,opt test ok"
REFRIGERATOR WHIRLPOOL WRX735SDHB01 Call customer and she said she found issue she send me a picture to my phone of where it was leaking ; ordrng 1 W11415785 (TUBE WATER )
DISHWASHER KITCHENAID KDTE334GBS0 "Cc unit did not drain at end of cycleCustomer stated she thinks the unit is not seated correctly into cabinet space, the gasket isn’t flush and that’s causing the door not to close all the way. Found cabinet seal twisted inward on bottom. This will not cause the issues customer described. Straightened out. Ran diagnostics, no codes stored. Hit cancel, unit drained. Started normal wash cycle, then cancel drain. Unit is working as designed. Customer then stated it leaked as well. Ran wash test for 15 min, no leaks found at this time. Set down water mit mat."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new part unit tested good.. unit still drips it appears that the tube for the water dispenser was cut at an angle which breaks the meniscus of the water causing it to drip needs a new fill tube ; ordrng 1 W11163765 (fitting)
WASHER MAYTAG MVWC465HW2 "Cc that the unit is not spinning and door latch makes a clicking sound More than one time before it goes to a spin . Ran diagnostics found error code F7E1 – BASKET SPEED FAULT , F5E1 – LID SWITCH FAULT. Cleared error codes. Ran calibration, pass. Ran rinse and spin cycle with towels , pass. It might it been a glish on control is working as designed right now"
RANGE WHIRLPOOL WEG745H0FS0 "Cannot test properly, no gas. 120v coming into unit. No error codes. Tested top burners. All electrodes are sparking up. Tested both the bake and broil. Ignitors both sparking up, took off cover to bake to verify. Tested power supply coming from control good. All components test good. Op test ok."
REFRIGERATOR MAYTAG MRT118FFFH01 Replaced parts. Covered intake to FF halfway in FZ. Set FZ setting to recommended. Set FF to setting before recommended. Advised if feeling warm can always set it back to recommended. Give time for FZ to return to normal settings. Good. Op test ok
REFRIGERATOR WHIRLPOOL MFI2269VEW1 "Customer complaint frz making loud sounds and ice on back wall, confirmed found ice build up on evap, found bi metal open, unit needs bimetal; ordrng 1 WP67006387 (thermostat 45.79), used 1 SHIPPING (shipping and handling) from stock"
FREEZER FRIGIDAIRE FFVU17F4QWA "Installed temp control. Unit is cooling, advised customer to allow 24 hours for unit to reach temp. Op test ok"
REFRIGERATOR KITCHENAID KRFC704FBS The unit is not holding temp the unit. There is a service Poyner to replace the fresh food evaporator cover I’ve run across this issue a few times the control boards are also needed; ordrng 1 W11114721 (cntrl-elec) and 1 W11330486 (UI) and 1 W11395558 (EVAP COVER)
RANGE HOOD WHIRLPOOL WVW53UC0FS1 Installed new part unit tested good
WASHER AMANA NTW4516FW3 Replaced part tested. Unit locked. Cleared codes. Ran test cycle and calibration. Good. Op test ok
REFRIGERATOR WHIRLPOOL GX5FHTXVB05 "CC that the ice maker is not working an the lights are flickering. Found the ice cubes on top of the ice maker. Removed the ice, ice maker cycled. The light bulb on the one side is no good. Advised cust to get an appliance lightbulbs. Optest ok"
DRYER AMANA NED4655EW1 "Found a screw stuck on tub seal,clear out opt test ok no need for kit"
MICROWAVE WHIRLPOOL YWMH78019HZ0 The unit has a f1e4 pcba failure The tech shows to just replace the board. ; ordrng 1 WPW10508748 (cntrl-elec)
REFRIGERATOR MAYTAG MFI2269VEW4 Replaced part. Entered correct good. Good. Made sure temps are set to recommended. Set fast cool button for customer. Op test ok
DRYER WHIRLPOOL WED8900BC0 "Replaced part. Tested. Ran timed dry. Tested, heat came on and cycled. Check vent outside, good airflow. Op test ok"
RANGE WHIRLPOOL WEG750H0HZ0 "Installed new user interface , op test good"
REFRIGERATOR MAYTAG MFI2269FRZ02 Replaced the ice maker. Cycled. Optest ok.
DISHWASHER KITCHENAID KDFE104DBL4 "Customer complaint that upper rack is falling down, confirmed, found adjusters broken, unit needs new adjusters ; ordrng 2 WPW10546503 (adjuster)s"
MICROWAVE WHIRLPOOL WMH32519HV3 Replace parts opt test ok
RANGE WHIRLPOOL WOD51EC0AS01 "Customer complaint that low oven is not heating, confirmed, found control not sending power to element, element tests good, unit needs new control; ordrng 1 W10803217 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR FRIGIDAIRE FFHB2740PS6A "Could not duplicate issue,charge service call only advise customer to monitor and record a video explain her what could cause issue,opt test ok"
WASHER GE GTW460ASJ6WW The drain pump on the unit is failing needs to be replaced ; ordrng 1 WH23X28418 (DRAIN PUMP)
MICROWAVE WHIRLPOOL WOC75EC0HS00 Replace console also advise customer to download whirlpool app and connect wifi to phone also call whirlpool ask to give customer number to help then connect the wifi.
DRYER MAYTAG MEDB750YW0 "Installed element, op test good"
WASHER MAYTAG MVWC565FW2 Cc: shakingRan auto test and calibration. Ran drain and spin. Unit functioning as designed. Op test ok
DRYER MAYTAG MGDC215EW2 "Cc: not starting, timer not advancingFound thermal fuse open. Needs thermal fuse and timer. Customer does not want to repair at this time"
REFRIGERATOR KITCHENAID KBFS25EWMS8 "Customer complaint that unit is not making ice, cycled ice maker, ice maker cycled but did not fill, no power to valve, applied 120vac to valve, valve is working, installed ice maker. Op test good ; used 1 W10884390 (ICE MAKER ASSY) from stock"
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Installed ice maker. Ran manual harvest test, op test good."
DRYER SAMSUNG DV42H5000EW/A3 Installed idler pulley and element. Ran test cycle. Unit still squeaking. Needs rollers; ordrng 4 DC97-16782A (ROLLER3748)s
WASHER WHIRLPOOL MVWB835DW3 "Cc unit not startingConsole powers on but is not responsive on mode selection or start.Ran diagnostics, found codes f5e1 for lid lock fault, f2e1 for ui stuck button, f0e3 for overload. Ran auto test, hung on step 18, lid never locked. Ran manual lid lock test, lid lock not responding. Unit needs lid lock, is also causing electrical noise which is affecting console operation. Replaced using truck stock. Console operation restored, ran auto test and calibration. Op test good.; used 1 SENIORDISCOUNT (senior discount), and 1 W10810403 (LID LATCH) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc: not making ice, intermittently not dispensing waterFound ice maker was in the off position. Cycled ice maker. Unit cycled and filled. Found control lock on, shut control lock off. Unit dispensed water. Attempted dispensing water again unit would not dispense. Ohmed out paddle. Paddle checked good. Found no power going to water valve. Needs ui and control; ordrng 1 W11035836 (cntrl-elec) and 1 W11082783 (cntrl-elec)"
OTR MICROWAVE WHIRLPOOL WMH53520CS1 "Cc unit inside lights stays on and door says open even when closed Found lower interlock switch pushed in. Unit needs door interlocks. Replaced using truck stock kit. Ran op test with water. Good heat, op test good.; used 1 W11244490 (INTERLOCK SW KIT) from stock"
WASHER MAYTAG MVWB766FW1 Replaced parts. Tested. Ran test 51/52. Normal noises. Op test ok
DISHWASHER KITCHENAID KDTE334GPS0 I ran the dishwasher through a normal cycle motor operates fine. I cancel the cycle ran diagnostics the motor operated fine heating element was on everything tested good customer is using liquid soap I told him just use the soap that’s recommended for the dishwasher which is a pod. What’s happening is the liquid soap is leaking out of the dispenser before the wash cycle occurs so that could be causing a bad washing experience. Also customers washing the dishes before they go in. I explain to them the dishwasher does have a sensor to detect the soil level of the dishes if the dishes are clean in the dishwasher does not see them as dirty.
WASHER MAYTAG MVWC565FW2 "Customer complaint washer not working just makes noise, found unit in flood mode, cleared, advised customer to use only 1-2 tbsp of he detergent, ran diagnostics found f0e5 off balance load, cleared, suspension is ok, calibrated, op test good"
DRYER GE GTD42EASJ2WW Idler pulley is squeaking needs a new pulley; ordrng 1 WE12X20395 (idler pulley)
WASHER MAYTAG MHW5630HC0 "Customer complaint of weird noise, ran diagnostics found f0e5(off balance) error code, ran test cycle, no unusual noises heard, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 CC that the unit is leaking. Found the ice maker water line not seated properly in the John guest fitting. Reseated the waterline. Cycled the ice maker. Optest ok
DISHWASHER WHIRLPOOL WDT730PAHB0 Found no error code unit keeps shutting of check voltage 120 to control I have seen same issue previously on other dishwasher ordering controls first time ran calibration it started second time and third it wouldn’t start but control had 120 v ; ordrng 1 W11028004 (wire) and 1 W11305308 (cntrl-elec) and 1 W11368911 (UI CONTROL )
REFRIGERATOR JENN-AIR JF36NXFXDE01 Replaced the led lights and module. Optest ok. ; used 2 W10908166 (LED LIGHT) from stock
COOK TOP KITCHENAID KGCT365EBL0 "CC that there is a smell of gas. Found the pipe going into the regulator leaking. Pipe doped to fitting, tested for leaks, none. Optest ok"
DISHWASHER KITCHENAID KUDI01FLSS6 Replaced the heater. Optest ok
WASHER WHIRLPOOL WTW5000DW1 Installed hub and control. Ran auto test and calibration. Op test ok