Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8428 customer reviews

Map of Shaker Heights, OH

Faulty Refrigerator




Review of Fred's Appliance Service

Problem was pinpointed immediately and the necessary replacement parts were ordered and installed. They did not work through no fault of the servicing. It is the refrigerator, consequently another opinion was needed by Whirlpool.


Map of Willoughby Hills, OH

a quick anad easy fix




Review of Fred's Appliance Service


Map of Mentor, OH

Problem of ice on the inside of the freezer door.




Review of Fred's Appliance Service

The ice continues to form in the freezer. I waited a few days to see what would happen. I am anxious to receive the request for comment from whirlpool. Time has run out. We want a refund.


Map of Grafton, OH

Very polite and professional!




Review of Fred's Appliance Service

He was quick and explained what it could have been! Quick and had manners! Even offered to wear shoe booties! Wasn't necessary in my home! Perfect kind of person to have do service in your home!


Map of Mentor, OH

Great service. I was under warranty so I had no charge. But glad your here for duration.




Review of Fred's Appliance Service

Very happy the repair techs have technical knowledge since they are making washers with computers. When it broke down I couldn't do anything. The tech reprogrammed it and I was set to go. Wow. Thanks for this knowledge


Map of Berea, OH

Lee Ann




Review of Fred's Appliance Service

ChAd was wonderful


Response from Fred's Appliance Service:

Hi Lee Ann! Thanks for your review. We're glad you enjoyed service. We're curious as to why you only rated 2 stars. Please feel free to reach out to us to discuss at service@fredsappliance.com or 888-453-7337


Map of Parma, OH

Lina mandour




Review of Fred's Appliance Service


Map of Chardon, OH

Great service




Review of Fred's Appliance Service


Map of Olmsted Township, OH

Excellent Service




Review of Fred's Appliance Service

Chad was professional, amiable, and informative. Appreciated his attitude!


Map of Gates Mills, OH

Fixed on 2nd visit




Review of Fred's Appliance Service

Whirlpool sent the wrong parts on the initial visit, so repairs were not done. Correct parts shipped a week later and repairs were completed


Response from Fred's Appliance Service:

Hello Dave! Thank you for your review. Sorry for the parts issue. Sometimes it does happen. 🙁 -The Fred's Team


nice job. very flexible.




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Very patient,helpful gave extra helpful tips on how work my new gas range.


Great service




Review of Fred's Appliance Service


Great Service and Brian is the best. He is professional, friendly and courteous. An asset to your team.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

The guys did a great job


Great service




Review of Fred's Appliance Service


Good service.




Review of Fred's Appliance Service


A pleasure to deal with Robert




Review of Fred's Appliance Service

We were very pleased with Robert. He has been here before and we requested him again. Very pleased!


Great service chad was so helpfull and went over and above my expectations




Review of Fred's Appliance Service

He was there for one thing but also took care of another problem I had had for 3 years


Janice




Review of Fred's Appliance Service

Phenomenal Service...love Corina!


Marianne




Review of Fred's Appliance Service

Prompt and knowledgeable


Great service, fast response




Review of Fred's Appliance Service

Will use again.


Chad is a very knowledgeable technician




Review of Fred's Appliance Service

Chad was on time. And is definitely a professional.


fast and accurate service




Review of Fred's Appliance Service

Thank you for servicing my refrigerator so quickly.


Great Service




Review of Fred's Appliance Service

Jeff was very thorough and had all the equipment needed to evaluate our problem. His knowledge helped us solve the problem. He was on time and very professional. Also, very courteous. Thanks so much for your help.


james




Review of Fred's Appliance Service

Outstanding


Great Service




Review of Fred's Appliance Service


Brad & Heather




Review of Fred's Appliance Service

Satisfied with the work performed but unhappy with how the tech discussed the mfr and all new washer and dryers built today along with all of the other appliances we purchased. Extremely disappointing and upsetting. If you're interested in the details surrounding this conversation please call me. What's the point in going into detail if you don't care. How you respond will determine whether I use Fred's appliance again.


Response from Fred's Appliance Service:

Hello Brad & Heather. Thank you for your review. It was good speaking with you this morning to clear up your concerns. Have a great week! - The Fred's Team.


Problem with stove resolved




Review of Fred's Appliance Service

Brian fixed the problem and all is fine.


Problem resolved




Review of Fred's Appliance Service

Serviceman resolved our problem and all is happy.


Doris




Review of Fred's Appliance Service

Very knowledgeable technician!


fast service




Review of Fred's Appliance Service

fixed problem with in minutes


Great service




Review of Fred's Appliance Service

Service was prompt & very professional. Corina is great!


Great service, wonderful price.




Review of Fred's Appliance Service

Excellent repair woman!!


Nice guys, quick service!




Review of Fred's Appliance Service

Nice guys, quick service!


Great experience




Review of Fred's Appliance Service


Robert was very efficient, courteous and professional!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Dan even checked our vents. He was very professional


Excellent service and very informative




Review of Fred's Appliance Service

Good


Keith




Review of Fred's Appliance Service


Chad was curteous, punctual and professional. My service call was under warranty




Review of Fred's Appliance Service

I was frustrated by the fact that Chad had to come out 3 times. When I called to make the appointment I told them that the previous service guy said the hinge would need to be replaced. Chad came out just to order the part. The parts came, but they were the wrong parts. That was the second service call. So a third call needed to be scheduled once the correct part was delivered.


Review




Review of Fred's Appliance Service


Great customer service!! Professional !!




Review of Fred's Appliance Service


Great service, very knowledgeable, friendly and on time,




Review of Fred's Appliance Service


Great service. Brian was very nice and professional.




Review of Fred's Appliance Service


microwave repair




Review of Fred's Appliance Service

repaired microwave


Cordial, very nice




Review of Fred's Appliance Service


Helen kelly




Review of Fred's Appliance Service


Very professional and cordial




Review of Fred's Appliance Service

Completed task quickly and check all her work


Great service




Review of Fred's Appliance Service


On time & great service




Review of Fred's Appliance Service

They gave me a window and technician arrived timely. She was friendly and effecient.


Poor Service Again




Review of Fred's Appliance Service

So same as last service call. 10-15 minutes! Pointed a temp gun at the fridge and freezer, yep it's cooling. pushed a few buttons on the panel no error codes stored so there is nothing wrong with the fridge. At least the first two guys made an attempt to fix it. Dig into it. Do some real troubleshooting. Do something. Oh and btw, why the hell did your inside person have me email a video to them when it was acting up, not to show it to the tech before they came out? Maybe he could have looked at it beforehand and said hey anybody run into this problem?! When I talked to him today he did say yeah I see that there is mention in the notes that a video was sent in, but I haven't seen it. WHAT???? I gave it one more shot with you guys and I have advised Home Depot not to send you back out for any repairs. Unacceptable!


Response from Fred's Appliance Service:

Hello Dan, Thank you for your review. After careful review of your job, we found the refrigerator temperature at 41 degrees. The freezer at 11 degrees. Your icemaker had a bucket full of ice. At the time of service we simply didn't find anything wrong. We're sorry for your troubles. -The Fred's Team.


Great




Review of Fred's Appliance Service

Great


Pleasant professional




Review of Fred's Appliance Service

Knew exactly what was wrong with machine


Great Service




Review of Fred's Appliance Service

The repair was able to be done quickly and washer is working great


Great service




Review of Fred's Appliance Service


Megan




Review of Fred's Appliance Service


Service was good but the result is not good.




Review of Fred's Appliance Service

The freezer door still has ice build-up on the top edge as before. We cannot use the top shelf of the freezer door because of ice and water. WHAT CAN BE DONE NOW!!


Great service




Review of Fred's Appliance Service

Very knowledgeable technician


great service




Review of Fred's Appliance Service


Mr.




Review of Fred's Appliance Service

Excellent Service


Was extremely impressed with the service and the technician




Review of Fred's Appliance Service

I did not realize the Fred Appliance Has a training program The technician was very knowledgeable and an excellent representative of your company. At first I was surprised to meet a female technician and I commend Fred's Appliance in training and hiring Females in a traditionally male dominated field. I will highly recommend your company to my family, friends and work colleagues, Thank you for providing excellent service


Quick Resolution




Review of Fred's Appliance Service

The only negative thing was Robert showed up earlier than scheduled, which wasn't totally surprising having tracked his progress on the link, which kind of inconvenienced me since I'd wanted to take the dog out, but he made up for it by being quick in the repair. He answered all my questions well and I felt like we got our money's worth.


Great service call system




Review of Fred's Appliance Service

Fred's service call system keeps you up to date with the status of your appointment. Unfortunately, the problem we reported mysteriously disappeared when the service reps arrived.


Great Service, On Time & Very Friendly




Review of Fred's Appliance Service

Technician was very pleasant, explained issue and repair was quick.


Bob




Review of Fred's Appliance Service

Great guy.


Terrific Tech, best ever!




Review of Fred's Appliance Service

For the first time we had a tech that explained everything and took time necessary to do the job correctly!


Above and Beyond




Review of Fred's Appliance Service

I called for one problem , which the tech took care of in a few minutes. However, he noticed two other issues that I was not aware of and repaired them as well.


my dryer




Review of Fred's Appliance Service


great tech




Review of Fred's Appliance Service


Corina gets A+




Review of Fred's Appliance Service

Requested to have Corina back after the initial service call. Nice to see women getting into appliance services.


Dishwasher




Review of Fred's Appliance Service

Prompt, fast, pleasant


Fantastic Service!




Review of Fred's Appliance Service


Karen Liggett




Review of Fred's Appliance Service

We had two issues going on at the same time with our Kitchen Aid appliances. Both were ultimately fixed to our satisfaction. I would like to make a comment about an issue we had with our refrigerator. We were getting a replacement door from the manufacturer. The door was scratched upon installation and a new one was being ordered to replace it. There was an issue with the manufacturer in getting this door which resulted in some confusion. Thinking the issue was resolved, whirlpool closed the service order, stating that it can be opened with a phone call. When the employee from Fred's went to schedule the tech for the door, they saw the order was closed. Rather than calling Whirlpool to see what was going on, I was called and told the order was closed and to just throw the new door in the trash!?! After making a few phone calls myself I cleared up the confusion. I'm sure there was some frustration due the fact that this replacement was taking forever, but....


GIVE BRIAN A RAISE!




Review of Fred's Appliance Service


Mr




Review of Fred's Appliance Service

Service man was very nice but freezer is thawing and no ice is being made


Response from Fred's Appliance Service:

Hello David! Very sorry for continued trouble. We've reached out to you via telephone to get this issue resolved. If you need anything else, we're here to help! -The Fred's Team


Excellent, professional service




Review of Fred's Appliance Service

We would welcome future service calls from Fred's Service. The work was done under the refrigerator's warranty plan, so no rating given on the "cost / pricing" question.


Good on time sevice




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Chris did a great job! The service was fast, friendly and on time! I will use Fred's again!


Kennedy frig and microwave




Review of Fred's Appliance Service

Great


Corina




Review of Fred's Appliance Service

Excellent attitude, professional in every way. took time to answer questions, will call again if necessary. More awesome/ surprising was to see a knowledgeable young lady in this field!


Reeves




Review of Fred's Appliance Service


very nice great service




Review of Fred's Appliance Service


Great guy




Review of Fred's Appliance Service

Knew the job


Cindy




Review of Fred's Appliance Service

Great service


Excellent service




Review of Fred's Appliance Service

Chad was awesome. He knew our appliance inside and out. He diagnosed the problem quickly. I was very impressed with the service that I received from Fred's. I will use them for all my appliance repair needs in the future.


Great Service




Review of Fred's Appliance Service

They where on time. They where friendly and courteous.


Fantastic Service




Review of Fred's Appliance Service

Both Russell and Paul were very professional and did a great job! Would definitely use Fred's Appliance again from my repairs.


Wonderful service




Review of Fred's Appliance Service

Please reference Richard Six


Poor problem still exists




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello Paul! Very sorry for the continued troubles. We've called you several times since 7/18 and haven't heard back. Please give us a ring at 888-453-7337 so we can get your problem addressed. Thank you! -The Fred's Team


Kirschner




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Fast


Efficient, courteous, and thorough service.




Review of Fred's Appliance Service

Loved having a woman come and do a service call. Definitely will ask if Corina next time. I have had you do other appliance services for me and they have always been great. Thanks


Richard




Review of Fred's Appliance Service

Ok he needs to take the old parts back with him not leaving it there


Great Service!




Review of Fred's Appliance Service

Corina was so professional as she repaired our washer and replaced our gasket on our refrigerator. She was very helpful and personable. It was a pleasure having Corina service our appliances. Corina certainly is proud to work for your company!


They were informative




Review of Fred's Appliance Service

Would recommend


Great Service




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service


Great Service!!




Review of Fred's Appliance Service

Handle me and themselvesvinvavvery professional manner.


Great service




Review of Fred's Appliance Service

No surprises witch is a good thing


Great Service




Review of Fred's Appliance Service


Service was Great!!




Review of Fred's Appliance Service

Wished it would not have taken as long as it did - parts availability slowed down the progress


VERY GOOD SERVICE




Review of Fred's Appliance Service


Jan




Review of Fred's Appliance Service

Paul & Russell were both very polite, both times they were at our home. They explained what was wrong, what was to be fixed and went about the work quickly.


Average service, expensive cost




Review of Fred's Appliance Service


Satisfied




Review of Fred's Appliance Service


Very punctual-




Review of Fred's Appliance Service


service was good they explained what had happened and fixed it.




Review of Fred's Appliance Service

I have had to call for service 3 times. 2 for the same thing and Brian, the service man was the same all 3 times. I hope nothing else goes wrong.


Chris




Review of Fred's Appliance Service


Great service, kind of pricey




Review of Fred's Appliance Service


He looked up an item that I had bought and told what to do, thanks




Review of Fred's Appliance Service

He was polite and willing to look up a product for me that I had bought from Whirlpool.


Courteous and efficient.




Review of Fred's Appliance Service


Chris H




Review of Fred's Appliance Service

Our Whirlpool refrigerator was brand new. It just is very loud and we wondered if there was a problem with the compressor. Due to the fact that there is limited space under the cupboard was the issue. No adjustment could be made. It was no charge because it was under warranty.


Great ad always!




Review of Fred's Appliance Service

Great, honest, reliable


very good




Review of Fred's Appliance Service


Good service.




Review of Fred's Appliance Service

It was under warranty. But explained the workings of the drawer .Did not understand why Whirlpool constructed the drawer on the bottom the way they did.


Very courteous and pleasant




Review of Fred's Appliance Service

Jeff arrived within the time window given. He was courteous and answered all of my questions. My machine is up and running;)


Ekena




Review of Fred's Appliance Service

Good experience


Great Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

We really were pleased with the service we received. The technician picked up the problem right away and was fixed promptly.


Great Service




Review of Fred's Appliance Service


Avoid Lowes




Review of Fred's Appliance Service

Fred's provides excellent service. I am not happy with Lowes reimbursement however. I had to call Lowes 10 times for three days and wait on hold for over 15 minutes before I got thru to a person, because Antonette had to talk with her supervisor before sending me the reimbursement to be delayed 14 days. Not happy with Lowes.


Homeowner




Review of Fred's Appliance Service

He was prompt, solved problem quickly and completely. Very satisfied.


Terrific service, Corina did a great job!




Review of Fred's Appliance Service

Positive experience.


Great service; professional technician.




Review of Fred's Appliance Service

Tim showed up early, which was great! He immediately assessed the problem and fixed it! It was a pleasure talking to him about Fred's Academy. We have used Fred's in the past and have always been pleased with the service and the people.


Great Service!!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Good service. He adjusted the flame on the burners and the oven. He also detected the fact that the glass in the door had slipped off track adversely




Review of Fred's Appliance Service


Decent service




Review of Fred's Appliance Service


Great service. Liked being able to track when repairman would arrive




Review of Fred's Appliance Service

Easy to schedule online. Great communication via computer and cell


Review of Work




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

The tech was very professional. He knew what he was doing and fixed the problem quickly. He answered any questions we had. He's an asset to your service dept.


Done fast , problem solved tx




Review of Fred's Appliance Service


Microwave




Review of Fred's Appliance Service


Professional, personable, and relentless in their objective to make it work!




Review of Fred's Appliance Service

Took quite a few deliveries of parts from manufacturer (not Fred's Appliance's fault) however technician was always prompt and assured us equipment would be fixed. Fred's stayed on top of the issues every step of the way. THANK YOU!


kenneth hubbard




Review of Fred's Appliance Service

Great service, polite and efficient





Review of Fred's Appliance Service

Well done.


Refrigerator Repair




Review of Fred's Appliance Service

The replacement part (Air Diffuser) was replaced on a timely basis and service was very professional and courteous. However, the cooling problem has not been resolved. It is the refrigerator's cooling system. In order to adequately cool, it must be kept at its highest setting, which is No. 5. This is not normal. Normal should be 37 degrees. So far we have not achieved that with setting No. 5. It is not your fault. I would like to see 37 degrees with No. 3 setting. I used two refrigerator devices to assess the temperatures.


Response from Fred's Appliance Service:

Hello Lenora! Thank you for your review. We will be calling you shortly to arrange further service if needed. We definitely want your refrigerator to be cooling properly! -The Fred's Team


Great service




Review of Fred's Appliance Service

Dan , the service technician was on time, extremely professional, nice,intelligent, efficient and, best of all, able to fix our dishwasher . Need I say more


Impressive service




Review of Fred's Appliance Service

Especially appreciated the call to tell me exactly what time the technician would be arriving. Courteous and professional service.


Service was great, on time, professional




Review of Fred's Appliance Service

Would recommend to others. Was a little thrown back by the price of parts and labor, but not used to paying for repairs, so price is probably fair.


Matt




Review of Fred's Appliance Service


Professional and Quality Service




Review of Fred's Appliance Service

Tim was a true professional, friendly, and very courteous. Amazing to me how these machines work these days and how simple a fix can be. Thank you.


Dishwasher Repair




Review of Fred's Appliance Service

I will use Freds Appliance again!


Great service.




Review of Fred's Appliance Service

Well knowledgeable about my washer and dryer and I was able to find out the cause of my male functions.


Great Service




Review of Fred's Appliance Service

They suggested that we contact Maytag and maybe they would refund some of the cost since the dishwasher was purchased 13 months ago


Sara




Review of Fred's Appliance Service

The serviceman sent to our home was very friendly, professional, and knowledgeable!


ON Time and Honesst




Review of Fred's Appliance Service

Jeff arrived on time and tried to correct our problem with a professional attitude


whirlpool refrigerator




Review of Fred's Appliance Service

Fred's was dependable - kept up to date on arrival time; what they were doing to repair and very polite.


Professional & Proficient




Review of Fred's Appliance Service

Chad took care of our problem skillfully - as we expected when he came to the door, based on a prior visit some years ago. Our only negative with the service was not being notified much earlier that the scheduled Chris couldn't do the job. We learned this only by having called the office because we had not heard anyting during the 1-4 pm "window" for the service. All that aside, we are most satisfied. Thanks to all involved.


Fast, friendly service; excellent appointment communication!




Review of Fred's Appliance Service


Dan




Review of Fred's Appliance Service

Would never use Fred's again


Response from Fred's Appliance Service:

Hi Dan, Thank you for your review. I've reached out to you directly in hopes to solve your concerns. Hope to speak to you soon. Thank you -The Fred's Team


FRED'S IS #1 WITH US




Review of Fred's Appliance Service

We couldn't ask for better service from Fred's. Tim is always pleasant and willing to explain what is being repaired and why. Even if we didn't have them with our extended warranty, we will still want to use Fred's (and Tim!!) for our appliance repair. Thanks so much.


Del




Review of Fred's Appliance Service

Nice guy, professional, knew his stuff.


Knowledgeable and helpful!




Review of Fred's Appliance Service

The two gentlemen came on time, we're very courteous, and helped me fix my issue. I really appreciate it!


Maureen




Review of Fred's Appliance Service

Great service! Answered all questions we had


Washer is still broken after 3 visits




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello MaryJo, Very sorry for the continued trouble. This is certainly out of the normal for us. We will get right back out to get you squared away. Thank you for taking the time in leaving us a review. -the Fred's Team.


Everything working




Review of Fred's Appliance Service

Corina arrived on time, understood the problem and how to fix it, and promptly did so. No mess, no fuss, no delay. That is very good service.


Renita Hardee




Review of Fred's Appliance Service

Corina was extremely knowledgeable and very informative regarding the maintenance information regarding my dishwasher.


Superior Service




Review of Fred's Appliance Service

Very knowledgeable. Made sure the dishwasher was running properly before leaving.


Very good service!




Review of Fred's Appliance Service

Corina was very helpful and informative about our problem with the new fridge.


Washing machine




Review of Fred's Appliance Service


I was very well pleased with the service and Arthur...




Review of Fred's Appliance Service

I explained to the office that I needed a repairman first thing in the morning and he was here by 8:00 am..I appreciate that they worked with me...thank you...


Fast and courteous service




Review of Fred's Appliance Service

Problem was repaired with little down time. Both techs were on time and got the job done.


Very professional, neat & thorough job! Great service!




Review of Fred's Appliance Service

Robert was timely, very professional, neat. Checked it out the first visit, ordered the part and got back out and repaired and seems to be working great.


Great service, unfortunate price




Review of Fred's Appliance Service

I was surprised and disappointed to pay both a service call fee and a labor fee. Once the tech is here and we agree to the service I wouldn't expect both. I'd understand if there was a service call and estimate and we chose not to have the work performed.


Carol




Review of Fred's Appliance Service

On time, considerate and professional


Karen




Review of Fred's Appliance Service

Great service!


Very prompt and efficient service




Review of Fred's Appliance Service

Good experience all around


Bainbridge




Review of Fred's Appliance Service


Great technical knowledge about my GE microwave




Review of Fred's Appliance Service

It has been great to have Art back to my house on two separate times due to issues with my GE microwave/fan unit.


Great service




Review of Fred's Appliance Service


Awesome




Review of Fred's Appliance Service

Very quick and efficient, didn't make a mess, very polite


Wonderful Tech!




Review of Fred's Appliance Service

Seemed to know what he was doing. Came in, got right down to work, explained what the problem was, ordered the parts that were delivered right to our home and came back on the day promised to repair. Much better customer service than Amana has!


pre. janak




Review of Fred's Appliance Service

0 - Tall,-job


She was awesome. Educated me about the filter system and recommended ways to help clean




Review of Fred's Appliance Service

Very professional, cordial, and friendly


Very well done.




Review of Fred's Appliance Service

The service man was courteous, professional, and very helpful.


Great Service




Review of Fred's Appliance Service


Good warranty service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great service from Corina




Review of Fred's Appliance Service

I think Corina did a great job...very determined to get the job done for us. I think she might have been slightly over her head on this particular job, and I think she should have had someone come out with her at least initially to help her through it. In the end, thanks to her great determination and professionalism, she got the job done. I would use Fred's appliance again and request Corina. She did everything she could to keep the costs down where possible. She's a good representative for your company. I can't say, however, that I'd buy another Jenn-Air product!


Slow service




Review of Fred's Appliance Service

Very difficult time scheduling service with your office and getting through to a live person when I tried to call meant we waited almost two weeks to have the dryer looked at, only to be told there was nothing he could do to help us. I can think of better ways to have spent $96. However, I will say your technician was very courteous and professional. His notes were very thorough and helpful. The electrician had the problem fixed in about 15 minutes and didn't charge us a penny.


Great Service




Review of Fred's Appliance Service


Excellent Service




Review of Fred's Appliance Service


Tayta23




Review of Fred's Appliance Service


Donna




Review of Fred's Appliance Service

Our tech was very professional and informative.


they fixed my fridge




Review of Fred's Appliance Service

on time good job


Good service




Review of Fred's Appliance Service


Friendly, Professional, and Great Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Tech was knowledgeable.


Great Service




Review of Fred's Appliance Service

Although we did not duplicate the problem Art was extremely thorough and knowledgeable. I really appreciated his input. He is fantastic and customer service oriented. Thank you Art!


Excellent service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Awesome Service




Review of Fred's Appliance Service

I was just amazed at the service I got at our house, quick ,efficient and treated like family..not a number!


Great service




Review of Fred's Appliance Service


Great stuff




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Thank you!


Great Service




Review of Fred's Appliance Service

Even though the issue was on our end, Fred's still provided great feedback on how to handle the issue.


Great service




Review of Fred's Appliance Service

They were on time and professional


As easy as could be!




Review of Fred's Appliance Service

I absolutely love the link they send to track your service person. That way you are not stuck home waiting for the 3 hour window. It allows you to see where on the schedule you are, where the service technician is (area code and respect to how many appointments ahead of you). The technician was knowledgeable, polite and cleaned up.


Dan H.

Dan H.

RANGE MAYTAG MGR8800FZ0 "Installed new console, op test good"

Near Lorain Rd, Fairview Park, OH 44126
Brian M.

Brian M.

WASHER MAYTAG MVWC465HW2 Cc unit not going through cycle Found no cold water entering Replaced valve using truck stock Ran auto test and calibration Advised that shutoffs do not work and will need replacing by plumber ; used 1 W11038711 (

Near Streeter Rd, Mantua, OH 44255
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replace ice maker and door ice,opt test ok"

Near Muirfield Way, Westlake, OH 44145
Jason N.

Jason N.

WASHER MAYTAG MVW7230HW0 "Cc unit not washing properly. Customer states he can’t wash his weeks worth of clothing all at once, the unit tangles his clothes and shakes violently. Ran diagnostics, found code f0e3 for overload. Ran auto test, all functions normal. Advised customer about load sizing and avoiding washing dissimilar material types in one load. Unit is working as designed."

Near Montgomery Rd, Orwell, OH 44076
Corina B.

Corina B.

MICROWAVE KITCHENAID KEHU309SSS06 "CC that the unit will not heat. Will need a magnetron and inverter board. ; ordrng 1 W11346197 (Magnetron) and 1 W10217711 (Inverter), used 1 Shipping from stock"

Near Deerfield Dr, Avon Lake, OH 44012
David R.

David R.

REFRIGERATOR AMANA TXI21A3W Replaced part. Good. Op test ok

Near Rosewood Ln, Strongsville, OH 44136
Corey L.

Corey L.

MICROWAVE WHIRLPOOL WMH31017HB4 "Customer complaint mw stops heating after a few minutes and fan doesn’t turn on, confirmed , ran diagnostics no errors, found fan failed, ordering blower, and control to have in case; ordrng 1 W10892389 (cntrl-elec) and 1 W11441128 (BLOWER)"

Near Wilma Dr, Strongsville, OH 44136
Joe O.

Joe O.

REFRIGERATOR MAYTAG MFI2269VEQ1 "Cc: lights on, not coolingFound temps in unit at 65 degrees. Found compressor not running. Ui will not allow any selections, and is flickering. Found ui is receiving 12.5v. Spoke with BJ, he stated that even though it should you are receiving proper voltage, the control does not send a constant 12v and that our meters can not pick up the fluctuation. Advised the customer the unit could still need the ui. Needs main control.Customer wanted quote with control and ui. Customer wanted estimate saved with both parts, and does not want to repair at this time"

Near Lander Rd, Chagrin Falls, OH 44022
David R.

David R.

DRYER MAYTAG MEDB835DW3 Cc noise. Found pulley worn down. Replaced kit from t/s. Tested. Good. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock

Near White Bark Dr, Strongsville, OH 44149
David R.

David R.

WASHER WHIRLPOOL WTW6700TW1 "Replace part, tested, good. Ran diagnostics, good. Ran through entire quick wash cycle, good. Op test ok."

Near Princeton Dr, North Royalton, OH 44133
Brian M.

Brian M.

WASHER GE GTW680BSJWS Cc unit not spinning Found unit to have error 17 sensed wet cloths at beginning of cycle Ran test on spin and drain also ran pressure sensor test Could not duplicate an issue OP Test Ok

Near Arcadia Rd, Kent, OH 44240
Jeff M.

Jeff M.

WASHER WHIRLPOOL WFW8540FW1 User interface has failed. control has a solid green LED light it’s not flashing. Control is sending 3.1 V DC power needs a main control and user interface; ordrng 1 W10903219 (panel-cntl) and 1 W11201290 (cntrl-elec)

Near Sable Ct, Mentor, OH 44060
Dan H.

Dan H.

DRYER WHIRLPOOL WGD6620HC1 "Customer complaint that unit shuts off after a few minutes on bulky cycle and is not heating sometimes , ran diagnostics , no error codes found, started normal dry cycle, unit is heating, good airflow outside, moisture sensor is working, ran bulky dry cycle, unit ran for more than 10 minutes, estimated cycle time is counting down normally, unable to duplicate the problem , unit is operating as designed , customer stated she was drying 1 rug and unit would not heat or stay on for full cycle, advised customer that a load size is 6-7 bath towels"

Near Lake Rd, Bay Village, OH 44140
Jeff M.

Jeff M.

WASH/DRY STACK GE WSXH208V1WW "The lock failed est only ; ordrng 1 WH49X10023 (kit - door lock swit), used 1 SHIPPING (shipping and handling) from stock"

Near Hackney Ct, Mentor, OH 44060
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Customer complaint that unit is not cooling properly, fresh food section temperature at 59 degrees, freezer section temperature at 10 degrees, found fresh food section evaporator frozen solid, unit needs new control , evaporator fan/shroud, and evaporator thermistor ; ordrng 1 W11172798 (Cntrl) and 1 W11098695 (Evap fan) and 1 W10316760 (Thermistor)"

Near Cedar Rd, Cleveland Heights, OH 44106
Corina B.

Corina B.

DISHWASHER KITCHENAID KDTM354DSS5 Replaced the control and ui. Ran a calibration. Optest ok

Near Chelsea St, Avon, OH 44011
Dan H.

Dan H.

RANGE JENN-AIRE JGS9900BDS "Customer complaint that oven is not heating, found igniter not glowing, igniter is receiving 120vac , installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"

Near Aberdeen Rd, Rocky River, OH 44116
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL GX5SHTXTT00 "Cc unit still reading warm Found unit about 43 degrees in ff section and 8 in freezer Ran thermistor Checks both passed Ran damper test at first it wasnt opening then it started working Set customers offset to be colder Advised customer to watch Advised it may need a damper gave estimates ; ordrng 1 WP67003903 (control- d), used 1 SHIPPING (shipping and handling) from stock"

Near Stonewater Dr, Kent, OH 44240
Corey L.

Corey L.

WASHER AMANA ALW480DAW "Installed parts, op test good"

Near N Linden Ln, Parma, OH 44130
Jason N.

Jason N.

WASHER WHIRLPOOL WFW3090JW0 "Cc unit fault code Ran diagnostics, found code FdL for door lock blockage/door cannot unlock. Ran diagnostics cycle. All functions passed. Inspected door lock, door and bellow seal per tech sheet instructions. All checked good. Ran manual lock, Could not duplicate door lock fault. Ran normal cycle, would not start a cycle after door lock. Replaced control using customer supplied pre Id part. Ran normal cycle again, unit advancing properly now. Op test good."

Near OH-82, Mantua, OH 44255
Jason N.

Jason N.

WASHER WHIRLPOOL WFW6620HW0 "Cc unit vibrating, leaking, and not using detergent.Ran diagnostics, found code f0e5 for off balance load. Found unit leaking from dispenser. Unit needs dispenser. Found service pointer W11445524 for excess vibration. Unit is level, no shipping bolts. Ordering ACU per pointer. Customer stated it never used detergent from load and go dispenser. Cust did not have load and go dispense option turned on. ; ordrng 1 W11322905 (cntrl-elec) and 1 W11465532 (DISPENSER)"

Near Tolland Dr, Reminderville, OH 44202
Joe O.

Joe O.

WASHER AMANA NTW4516FW3 "Cc: not draining, not spinning, not locking, not going past wash cycleFound error codes f2e1(stuck key), and f5e2(lid lock fault). Found lid is not locking. Ran lid lock test per tech sheet. Found no obstructions. Resistance test j6-1 to j6-2(102 ohms lid closed, open with lid open), j6-2 to j6-3(open- with lid unlocked). Ran manual drain, unit drained. Needs main control. Replaced control, lid still not locking. Needs lid lock. Replaced lid lock. Ran auto test and calibration.Op test ok; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC), and 1 W11307244 (DOOR LOCK) from stock"

Near Garfield Blvd, Garfield Heights, OH 44125
Joe O.

Joe O.

WASHER WHIRLPOOL WTW8040DW4 Installed control and ui. Ran auto test and calibration. Op test ok

Near Dorothy Ave, Garfield Heights, OH 44125
Jason N.

Jason N.

ICEMAKER WHIRLPOOL KRFF707ESS01 "Cc unit ice buildup behind deli drawer, deli drawer broke, and not making iceRan ice maker diagnostics, found code e5 for ice maker bad thermistor. Unit needs ice maker. Confirmed large ice buildup on ff evap, ran thermistor tests 1, 2, and 39. All checked as passed. Will replaced evap fan and harness, and inspect cover and change defrost timing to standard on next visit. Customer also states deli drawer is cracked, would like replaced. Ordering deli drawer as well.; ordrng 1 W10860197 (pan-utilty4120) and 1 W11033168 (harns-wire5970) and 1 W11294907 (icemaker13994), used 1 SHIPPING (shipping and handling) from stock"

Near Hyllwynd Cir, Solon, OH 44139
Jason N.

Jason N.

WALL OVEN KITCHENAID KEBS279BBL00 "Cc needs broil element reinstalledCustomer states top mounting holes are stripped out, element just hanging. Confirmed. Will need to drill 2 new mounting holes in top cavity and install new Screws. Will need to schedule at later date, do not have necessary supplies to do this job at this time.; schdld next appmnt for 9/25 FRI !"

Near Skyview Dr, Solon, OH 44139
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRFF507HPS00 Cc unit freezer light not workingConfirmed freezer light not working. Replaced freezer led module using customer supplied pre Id part. Illumination returned. All lights in unit working. Op test good.

Near Parkview Dr, Aurora, OH 44202
Jason N.

Jason N.

WASHER MAYTAG MHW5500FW1 "Cc unit not advancing cycles all the time.Customer states it will sometimes complete a cycle and sometimes it won’t. Ran diagnostics, found codes f3e1 for water level system error, and f8e1 for low flow or water sensor did not trip. Ran diagnostics cycle, all functions passed at this time. Quoted water pressure switch. ; ordrng 1 WPW10448876 (switch-wl5327), used 1 SHIPPING (shipping and handling) from stock"

Near Som Center Rd, Solon, OH 44139
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL ED5FHAXVY02 CC that the ice dispenser is not dispensing ice. Found the ice bin is stuck. Steamed out the ice bin. Ice is dispensing. Advised cust to empty the bin every 7-10 days. Optest ok

Near Huntington Woods Pkwy, Bay Village, OH 44140
Brian M.

Brian M.

REFRIGERATOR KENMORE 59672009013 At arrival customer stated unit started working Confirmed water is no longer dripping from dispenser Customer does not want part to be installed I will take part with me for return ; O-emld tckt

Near Bainbridge Rd, Solon, OH 44139
Corina B.

Corina B.

DRYER MAYTAG MGDX655DW0 CC that there is scrapping noise. Found 2 screws in the felt. Removed the screws. Optest ok.

Near Cordova Ave, Lakewood, OH 44107
David R.

David R.

OTR MICROWAVE KITCHENAID KMLS311HBS3 "Clip on interlock snapped off. Ordering out. Also smell a little burned on control, fuse as well might be blown. Ordering.; ordrng 1 W10138793 (fuse) and 1 W11129649 (cntrl-elec) and 1 W11226998 (panl-cntrl) and 1 W11244495 (interlock)"

Near Old Post Rd, Olmsted Falls, OH 44138
Dan H.

Dan H.

RANGE WHIRLPOOL WFG320M0BW2 "Installed new power cord, op test good"

Near E 123rd St, Cleveland, OH 44106
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 Installed new part unit tested good

Near Willow Dr, Eastlake, OH 44095
Brian M.

Brian M.

DRYER WHIRLPOOL WED4800XQ1 Cc unit rumbling Found screw and screwdriver bit stuck in front felt ring Removed Ran test cycle OP Test Ok

Near Crain Ave, Kent, OH 44240
Jason N.

Jason N.

DISHWASHER KITCHENAID KDTE254ESS1 "Cc unit stops working.Ran diagnostics, found code 4-4 for motor not running. Ran diagnostics cycle, ran in entirety, all functions normal. Reran diagnostics cycle, checked wiring and connections under unit. All checked good. Cycle ran in entirety again, all functions normal. Started normal cycle and observed for 10 min. Could not duplicate any issues with the unit at this time."

Near Stockwood Dr, Solon, OH 44139
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Cc unit freezer light is out Replaced freezer led OP Test Ok

Near Jade Blvd, Streetsboro, OH 44241
Jeff M.

Jeff M.

FREEZER WHIRLPOOL WZF34X20DW01 The unit needs a new door ; ordrng 1 W10746789 (dor-fmd)

Near Liberty St, Conneaut, OH 44030
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRSC703HBS00 "Cc unit not coolingCustomer states unit will product will defrost in the freezer, and then refreeze. All thermistors passed in diagnostics mode. Unit temps are normal at this time. Defrost timing already set to basic. Ordering control, freezer thermistor and harness w/bimetal.; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec) and 1 W11449066 (HARNESS W/BIMETAL)"

Near Bell Rd, Chagrin Falls, OH 44022
Jeff M.

Jeff M.

WASHER HOT POINT HSWP1000M4WW "The LED lights that’s supposed to be on the motor is not on the motor is receiving power and needs a new motor estimate ; ordrng 1 WH20X10093 (washing machine moto), used 1 SHIPPING (shipping and handling) from stock"

Near OH-167, Pierpont, OH 44082
Gabriel P.

Gabriel P.

REFRIGERATOR FRIGIDAIRE FRT18H6CSB2 "Spoke to customer explain what parts may work for the issue that still happening and I had same conversation with senior tech bj we are going to order the parts customer will repair ; ordrng 1 240352703 (box) and 1 241652301 (cover), used 1 SHIPPING (shipping and handling) from stock"

Near Lake Ave, Lakewood, OH 44107
Gabriel P.

Gabriel P.

RANGE MAYTAG MER5765RAS "Replace bake element pass,opt test ok"

Near Waterside Dr, Olmsted Township, OH 44138
Corina B.

Corina B.

DISHWASHER MAYTAG MDB4949SDM2 "CC that the soap is still at the bottom of the di. Found the spring to the dishwasher not releasing. Replaced the dispenser from t/s. Optest ng. No water going to the unit. Found the wires chewed and the supply line is also chewed. Will need a new harness and supply line. ; ordrng 1 W10878507 (Hose) and 1 W10744902 (Harness), used 1 W10861000 (Dispenser), and 1 Shipping from stock"

Near Shirley Ave, Euclid, OH 44132
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL CAE2743BQ0 Reset control and ran calibration and auto test pass found stuck key error and motor not reaching rpm but it could of been a cause of off balance load

Near Madison Ave, Lakewood, OH 44107
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Cc: water pouring out of dispenser areaFound water line from house connected directly to water line in door. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard associated with this type of waterline and advised cust to replace with a copper waterline to prevent flooding. Advised customer to have a plumber out to install proper water line, and have it hooked to water valve. Op test okCustomer showed pop"

Near Parkway Dr, Garfield Heights, OH 44125
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWB765FW3 "Found error code f5e2 door latch failure giving estimate on parts ordering ; ordrng 1 W10810403 (lid lock assy), used 1 SHIPPING (shipping and handling) from stock"

Near Tanglewood Ct, Avon Lake, OH 44012
Joe O.

Joe O.

DRYER WHIRLPOOL WED8600YW0 Installed catch and strike. Op test ok

Near E 177th Pl, Cleveland, OH 44128
Jeff M.

Jeff M.

WASHER WHIRLPOOL WFW5620HW0 Installed new part unit tested good. I also found the drain hose on the floor they are in the process of installing a washer that will fix their issue because they can run the drain into the wash tub

Near W 19th St, Ashtabula, OH 44004
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Cc: not making ice properlyFound ice maker error code e5(ice maker thermistor bad). Needs ice maker; ordrng 1 W11294907 (icemaker)

Near Blanche Ave, Cleveland Heights, OH 44118
Jeff M.

Jeff M.

REFRIGERATOR GE DFE28JMKPE Disassemble the freezer took the wall apart steamed out drain op tested good

Near Depot Rd, Ashtabula, OH 44004
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new part unit tested good

Near Lake Rd, Conneaut, OH 44030
Joe O.

Joe O.

WASHER WHIRLPOOL WTW7500GW2 "Cc: unit would not turn onFound error code f6e2(communication error), and f2e1(stuck key). Needs control and uiControl and ui both show out of stock. Office to reschedule; ordrng 1 W11130237 (console) and 1 W11130238 (cntrl-elec)"

Near Riverview Rd, Gates Mills, OH 44040
Joe O.

Joe O.

REFRIGERATOR GE PFS22MIWAWW "Cc: intermittently, not coolingFound temps in ff section at 48 degrees, and freezer at 37 degrees. Found compressor kicking the overload off, compressor extremely hot. Found condenser fan is not running. Could not make out the wiring diagram. Spoke with BJ, Tested voltages to condenser fan. Found condenser fan is only receiving 3.8v should be 12-14v. Unplugged unit to try to get compressor to start. Found compressor just humming. Compressor seizing. Needs compressor, drier, control, and condenser fanCustomer does not want to repair at this time"

Near E 130th St, Cleveland, OH 44120
Corina B.

Corina B.

WASHER MAYTAG MVWC465HW2 "CC that the unit does not finish a cycle. Ran diag F5E3 LID UNLOCK FAULT, found the lid lock out of range. Replaced the lock from t/s. Ran a calibration. Optest ok. ; used 1 W10838613 (Latch) from stock"

Near W 86th St, Cleveland, OH 44102
Brian M.

Brian M.

WASHER MAYTAG LAV9304AAE Cc unit spins when its supposed to agitate Found brake stuck Would need brake kit but tool to do job is NLA ; ordrng 1 12112425 (belt set-maytag) and 1 WP6-2011900 (brake-bd)

Near Murray Ave, Ashtabula, OH 44004
David R.

David R.

DISHWASHER GE GLDT690TBB-00 "Cc console panel only Start button lighting up. Found relay stuck, control assembly needed. Customer paid SVC, do not order parts ; ordrng 1 WD21X10389 (control 207.09), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Fitch Dr, Sheffield Lake, OH 44054
David R.

David R.

REFRIGERATOR WHIRLPOOL WRT541SZDB00 "Cc unit not defrost. Find huge build up of ice and frost in FZ. Probably about 4-7 inches deep of ice. Went through tech sheet, diagnostics. Control not sending 120 up to defrost circuit. Will need control. Have to defrost all ice and frost. Also advised replacing defrost timer as well. Customer paid SVC, do not order parts ; ordrng 1 W11161901 (harns-wire) and 1 WPW10352689 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near W 9th St, Lorain, OH 44052
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KSSC42QMS01 Installed optics OP Test Ok Advised it will take 48 hours to produce ice

Near Brainard Rd, Woodmere, OH 44122
Dan H.

Dan H.

DISHWASHER KITCHENAID KDFE104DSS0 "Customer complaint that sometimes unit is working and sometimes its not, started normal wash cycle, unit filled, wash motor never started, wash motor is receiving 120vac ; ordrng 1 WPW10605057 (Sump)"

Near Woodway Rd, Beachwood, OH 44122
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED4800BQ1 Replace fuse also checked temperature coming out side was 140 degrees found a little mild lint inside clean out customer use customer broom but it was much to be clogged if this continues to short fuse it we need to call whirlpool to kill it

Near Inwood Blvd, Avon Lake, OH 44012
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 CC that the unit is not cooling. Found no frost pattern on the evap. Will need an evaporator and compressor ; ordrng 1 W10858281 (Evaporator) and 1 W11125124 (Compressor) and 1 WPW10143759 (Drier)

Near Flossy Ct, Willoughby, OH 44094
Gabriel P.

Gabriel P.

REFRIGERATOR KENMORE 596.7238341 Call whirlpool tech line for questions regard unit issue spoke to dave he said the way they built there unit the user interface is part of cooling on fridge is connect with thermister in fc; ordrng 1 W10789707 (cntrl-elec)

Near Ridgeland Dr, Amherst, OH 44001
Jason N.

Jason N.

DRYER MAYTAG MEDC465HW0 Installed drive motor. Blower wheel cracked trying to remove to install motor. Replaced blower wheel using obsolete truck stock(WP694089). Ran dryer op test several times. Op test good.

Near Kyle Rd, Dorset, OH 44032
Jeff M.

Jeff M.

RANGE GE JB630DF1WW "the switch has failed needs replaced ; ordrng 1 WB24T10153 (infinite switch), used 1 SHIPPING (shipping and handling) from stock"

Near OH-307, Geneva, OH 44041
Brian M.

Brian M.

RANGE WHIRLPOOL KODE500ESS04 Replaced upper and lower oven door glass OP Test Ok

Near Barchester Dr, Painesville, OH 44077
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDT730PAHW0 "Customer complaint dw not buttons not working, found control lock activated, de-activated control lock and advised customer on this feature; used 1 SENIORDISCOUNT (senior discount) from stock"

Near Dogwood Ln, Chagrin Falls, OH 44023
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL GD5RHAXNB00 "Cc: leaking from ice makerFound ice maker not in home position. Cycled ice maker, found ice maker cycled and filled did not go to home position. Needs ice makerCustomer does not want to repair at this time"

Near Outrigger Cv, Painesville, OH 44077
Joe O.

Joe O.

WASHER MAYTAG MVWB835DW5 Installed latch. Ran auto test and calibration. Op test ok

Near Lakeland Blvd, Euclid, OH 44132
Joe O.

Joe O.

FREEZER MAYTAG MZF34X20DW03 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.6oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test okCustomer found a scratch on the door after repair. Needs door. Office to reschedule; ordrng 1 W10746789 (dor-fmd), used 1 TJAF1200 (PROCESS), 2 W10895716 (COUPLER), 1 W10895750 (COUPLER), 1 W10895757 (COUPLER), 1 W10896678 (COUPLER), and 1 W10896710 (COUPLER) from stock"

Near Dunlap Ave, Cleveland, OH 44105
David R.

David R.

DISHWASHER KITCHENAID KUDS02SRSS0 "Cc unit not washing correctly. Found loud pump motor. Watch spray arms rotate. Moving slowly. Also dispenser is gunked up and hard to close, rinse aid cap is broken. Recommended getting that replaced as well. Called and let know, customer already paid SVC, do not order parts ; ordrng 1 WP8564929 (cap) and 1 WPW10224430 (dispenser) and 1 WPW10780877 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

Near Beech St, Berea, OH 44017
David R.

David R.

WALL OVEN KITCHENAID KEBU208SSS03 Replaced parts. Tested both motor fans and boiler. Let run for 10 mins. Good. Op test ok

Near Bradgate Ln, Strongsville, OH 44149
Joe O.

Joe O.

WALL OVEN KITCHENAID KEBC208KSS0 Installed upper and lower blowers. Ran test bake. Op test ok ; used 1 SHIPPING (shipping and handling) from stock

Near Berrington Ct, Solon, OH 44139
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRFF300EBL00 Installed duck bill and steamed out drain pan

Near Auburn Rd, Chardon, OH 44024
Corina B.

Corina B.

REFRIGERATOR N/A W4TXNWFWQ01 Replaced the evap fan and the thermostat. Optest ok.

Near E 172nd St, Cleveland, OH 44119
David R.

David R.

DRYER MAYTAG MEDC465HW0 Replaced parts. Good op test ok

Near Pearl Rd, Strongsville, OH 44136
Joe O.

Joe O.

RANGE KITCHENAID KODE500EBL02 Installed listed parts. Ran test cycle. Op test ok

Near N Chillicothe Rd, Aurora, OH 44202
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED4800BQ1 Call whirlpool tech line still happening same issue spoke to Leon he said if all parts was replace is a vent issue I confirm it was clear but he wants me to replace fuse and check temp coming from out side I’m out of fuses we will reschedule her for tomorrow going to store to buy a fuse ; O-emld tckt

Near Inwood Blvd, Avon Lake, OH 44012
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint of warm temps in frz, confirmed, temps were 32 in frz and 39 ff, fans and compressor are running, found ball of ice on top right corner on evap, compressor stub not big enough to tap and use after repair, unit needs dye dryer and evap installed; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)"

Near Franklin Rd, Maple Heights, OH 44137
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KDTM354DSS5 Installed new part op tested good

Near Edgewater Dr, Ashtabula, OH 44004
Corina B.

Corina B.

DRYER WHIRLPOOL WET4027HW0 CC that its hot and moist when running the dryer. Found the vent came loose. Advised cust to vent wizard to install the vent. Optest ok.

Near Addington Ct, Fairview Park, OH 44126
Corey L.

Corey L.

WASHER MAYTAG MVWB855DC3 "Customer complaint washer not working, confirmed, ran diagnostics found f6e2 ui cannot year acu, cleared, ran stuck key test, passed, after exiting svc no selections working, went back into diagnostics and found f6e2 returned, power to unit is correct, harness connections ok, led is flashing, all tests pass but unit will not start for normal operation, unit needs new acu, ordering console in case and will return new console if acu is the only control issue; ordrng 1 W11112662 (console) and 1 W11171748 (cntrl-elec)"

Near Cheryl Ann Dr, Seven Hills, OH 44131
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "CC that the door hits the wall. Raised the feet, door staying in place. There was a vibration when raising the feet. Adjusted the compressor no vibration. Raised the feet. Optest ok"

Near Addington Blvd, Rocky River, OH 44116
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRT348FMES00 "Recovered refrigerant, installed evaporator and uv dye drier. Pulled vacuum on system to 29in/hg for 15 min. Held vacuum, no change to gauges, recharged system with 4.16oz of r134a. Good frost developing on evaporator, low side pressure stable at 0 psi. Advised customer to allow 24 hrs for unit to return to desired temperatures."

Near Wilson Mills Rd, Highland Heights, OH 44143
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5105HW0 "Customer complaint washer not working just says add garment, confirmed, ran diagnostics found f7e4 basket reengagement failure, f2e1 stuck key, cleared, ran factory rest, no change, ran diagnostics test cycle, unit display stated it what part of test it was in but nothing happing, unit just sitting, harness connection a tight, home is a new construction, power to unit is correct, ordering control; ordrng 1 W11419054 (CONTROL)"

Near Harris Rd, Broadview Heights, OH 44147
Dan H.

Dan H.

DISHWASHER KITCHENAID KUDC03FVSS3 "Customer complaint that unit is just humming and not spraying water, started normal wash cycle, unit filled wash motor started spraying, spray was weak, cleaned out filter and chopper blade , op test good"

Near Hartley Dr, Lyndhurst, OH 44124
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Cc unit not cooling Found evap wall completely iced over Ran forced defrost heater kicked in but shut back off Will need jazz board and recommended to replace bi metal harness ; ordrng 1 W11260592 (harns-wire) and 1 WPW10503278 (refer elect cont brd), used 1 SHIPPING (shipping and handling) from stock"

Near Caves Rd, Chesterland, OH 44026
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer not spinning out again after 2 full loads completed, ran diagnostics found found speed and motor unable to reach rpm errors, cleared, found bearing failed and leaking gear oil on belt and cover made belt slip off pulley, parts covered, quoted additional labor for gearcase and belt replacement with ts part, ok, replaced, found cam with burr creating screeching, sanded cam smooth, calibrated, started drain and spin for customer, op test good ; used 1 W11035751 (VMW GEARCASE), and 1 WPW10006384 (BELT) from stock"

Near Fireside Trail, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 "Customer complaint of a noise in fridge but has stopped, compressor and fans running and sounds normal, activated damper, no abnormal sounds heard, found a mall amount of ice droplets on frz ceiling and in light switch, found bottom of rh door gasket W10830189 torn about 2 inches with magnetic strip showing, this could allow warm air to enter and accumulate by evap fan causing noise when fan hit ice, quoted for repair, customer does not want repair at this time would like to think about it; used 1 SHIPPING (shipping and handling) from stock"

Near Gale Dr, Seven Hills, OH 44131
Corey L.

Corey L.

WASHER ROPER RTW4516FW2 "Customer complaint washer just buzzing and won’t stop, confirmed drain in flood out mode, canceled, started normal wash, washer filled and advanced to wash, while draining sink filled to meet drain hose cause ink syphoning, adjusted drain hose and zip tied to copper water line to prevent syphoning, calibrated, op test good"

Near Russell Ave, Parma, OH 44134
Gabriel P.

Gabriel P.

DRYER MAYTAG MEDC300XW1 "Found blower wheel broken also bad fuse ordering parts need it ; ordrng 1 WP3392519 (thermal fuse) and 1 WP694089 (wheel), used 1 SHIPPING (shipping and handling) from stock"

Near Elm Rd, North Olmsted, OH 44070
David R.

David R.

WASHER WHIRLPOOL MVWC415EW1 "Cc not spinning. Found motor fault and stuck key error code. Cleared error codes. Ran diagnostics, all components working. Ran manual test for spin and agitate, both both low and high working. Ran a normal/drain spin cycle. Ran the whole cycle through and spin is working low and high, showed customer. Good, no excess noise. Looked underneath at components. All look good. Make sure when doin a cycle clothes/items are spread out evenly so won’t get tangled around agitator. Ran a calibration. Good. Unit test good. Op test ok"

Near Pearl St, Berea, OH 44017
Brian M.

Brian M.

WASHER MAYTAG MVWX655DW2 Cc unit not always unlocking Found lid lock to be working intermittently when running lid lock test Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11307244 (DOOR LOCK) from stock

Near Greenwood Ave, Kent, OH 44240
Dan H.

Dan H.

DISHWASHER MAYTAG MDB4949SHW0 "Customer complaint that unit is not cycling properly, ran diagnostics no error codes found, unit completed test cycle , all components working, unable to duplicate the problem , unit is operating as designed"

Near Mayfield Rd, Gates Mills, OH 44040
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDT790SAYM1 Cc unit not draining Found hair clip in drain pump and damaged fin Replaced Ran test cycle OP Test Ok

Near Earl Ave, Kent, OH 44240
Dan H.

Dan H.

REFRIGERATOR MAYTAG PTB1553GRW "Customer complaint that unit is not cooling properly, freezer section temperature at 41 degrees, fresh food section temperature at 55 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, tapped system, found in a 15 vacuum, added r134a, frost pattern improved, unit needs new evaporator and compressor , evaporator is no longer available ; ordrng 1 12001396 (Evap) and 1 W10160407 (Compressor), used 1 SHIPPING (shipping and handling) from stock"

Near E 121st St, Cleveland, OH 44120
Gabriel P.

Gabriel P.

REFRIGERATOR GE GSH25JFRFWW Control making clicking sound also when unplug j2 connector compressor start but when connect connector it continues to click will need control and evaporator fan customer will not repair

Near Essex Ct, Westlake, OH 44145
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KBFN506EPA01 "Replace part,opt test ok"

Near Wilderness Trail, Westlake, OH 44145
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW8040DW0 Found error code f6e2 and f6e3 lost communication will need both controls customer will not fix

Near E Northwood Dr, Olmsted Falls, OH 44138
Joe O.

Joe O.

REFRIGERATOR GE GNE29GMHCES "Cc: not making iceRan ice maker rake test. Ran ice maker fill. Found no water going to ice maker. Found unit is receiving water to valve, valve humming. Needs water valve.Customer does not want to repair at this time"

Near Brewster Rd, Chagrin Falls, OH 44023
Gabriel P.

Gabriel P.

DISHWASHER GE GDT530PGD6BB Check heater at the control is open also ordering thermal couple and control but I did not saw thermal on look out office review ; ordrng 1 WD05X24776 (ELEMENT ) and 1 WD21X24899 (CONTROL )

Near Fields Way, Lorain, OH 44053
Dan H.

Dan H.

WASHER MAYTAG MVWC565FW2 "Customer complaint that unit is not working, ran diagnostics found f8e1(long/no fill) error code, both valves are working, drain hose is good, ran test cycle, unit completed test cycle, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

Near Manor Ave, Cleveland, OH 44104
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW5000DW1 F7e7 unable to reach rpm also found agitator stripped hub was stripped as well and motor shaft is damage and drive belt snap and transmission cover grinding with motor pulley ordering parts needed ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)

Near Dayton Ave, Lorain, OH 44055
Gabriel P.

Gabriel P.

MICROWAVE WHIRLPOOL WMH32519HZ5 Replace parts opt test ok

Near W 21st St, Lorain, OH 44052
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS331SDHB00 Installed diffuser and thermostat Ran diffuser test OP Test Ok Advised it may take 48 hours to adjust temps

Near Jean Dr, Ravenna, OH 44266
Joe O.

Joe O.

DRYER MAYTAG LDG7500AAW "Installed blower. Ran test cycle. Op test ok; used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Eastondale Rd, Mayfield Heights, OH 44124
Corey L.

Corey L.

WASHER AMANA NTW4516FW3 "Customer not home, called and spoke with customer, she stated would be about 15 min but can reschedule since it started working kind of, that after landlord installed a pipe to the wall and put drain hose in its seems to work better but is thinks it’s still not at full potential, rescheduling and leaving card for return on Porch; schdld next appmnt for 9/24 THU !"

Near Stickney Ave, Cleveland, OH 44109
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW8040DW I took the wash plate off I did not find any curtains nor did I find any signs of a curtain

Near Jefferson Rd, Ashtabula, OH 44004
Jeff M.

Jeff M.

RANGE TAPPAN MGF35BFWB The igniter was getting weak installed new part op tested good ; used 1 12400035 (IGNITER) from stock

Near Lake Rd E, Geneva, OH 44041
Dan H.

Dan H.

REFRIGERATOR JENN-AIR JFC2290REM00 "Customer complaint that unit is freezing food in fresh food section , fresh food section temperature at 22 degrees, air damper door is open, door shut then reopened immediately, unit needs new damper control; ordrng 1 WPW10594329 (Damper)"

Near City View Dr, Cleveland, OH 44113
Corina B.

Corina B.

DISHWASHER WHIRLPOOL WDF330PAHW2 "Cust showed pop, sent pic CC that the unit is still wet at the end of the cycle and a sprain the door. Checked the water temp 110*. Advised to raise the hot water tank to 125*. Ran a calibration. Heater turned on, advised cust to run the hot water in the sink before starting the dishwasher and that plastic and Tupperware will not be dry. Will need a new door. ; ordrng 1 WPW10274896 (Door)"

Near Crickett Ln, Brook Park, OH 44142
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Recovered refrigerant, installed evaporator and uv dye drier. Pulled vacuum on system to 28 in/hg for 15 min, held vacuum, no change to gauges. Recharged system with 4.8 oz of r134a. Good frost pattern developing. Leveled unit. Advised customer to allow 24 hrs for unit to return to desired temps."

Near Apple Dr, Euclid, OH 44143
Jeff M.

Jeff M.

FREEZER UPRIGHT WHIRLPOOL WZF34X20DW01 I unplugged the unit n plugged it in op tested good

Near Grove Ave, Madison, OH 44057
Dan H.

Dan H.

WASHER WHIRLPOOL WTW7500GC2 "Customer complaint that unit stopped working, ran diagnostics found f8e1(long/no fill), f9e1(long drain) and f3e2(inlet water temperature fault), error Codes, drain pump is making buzzing/grinding noise, nothing in pump housing, installed new drain pump , op test good ; used 1 W10876600 (PUMP-WATER) from stock"

Near Bunts Rd, Lakewood, OH 44107
Jason N.

Jason N.

DRYER WHIRLPOOL WED4850HW0 "Installed timer, ran dryer op test on both timed and auto dry functions. Op test good."

Near S Green Rd, Beachwood, OH 44122
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The side of the door that comes in contact with the door switch is caved in quite aggressively door needs replaced; ordrng 1 W11307224 (dor-fip)

Near Daisy Hill Dr, Painesville, OH 44077
David R.

David R.

WASHER MAYTAG MVW6230HW0 Ran through diagnostics. No error codes. Ran through every component manual. All worked. Good. Op test ok

Near Northcliff Ave, Brooklyn, OH 44144
Brian M.

Brian M.

REFRIGERATOR GE PFE29PSDASS Cc unit not cooling properly in ff section Found ff evap fan not running but getting power Part is NLA but customer just ordered one from Amazon WR60X10357

Near Kent St, Kent, OH 44240
David R.

David R.

RANGE WHIRLPOOL WFG320M0BS3 Replaced part. Tested bake a 350. Let cycle on and off. Good. Op test ok

Near W 51st St, Cleveland, OH 44144
David R.

David R.

REFRIGERATOR KITCHENAID KSCS23INSS00 "Put new housing in, still leaking. New housing leaking from the top line, old housing leaking from the bottom. Could possibly have a bad housing, hard to tell because water lines are also scratched up. Ordering water lines and another housing; ordrng 1 8201597 (tube-water) and 1 WP2255153 (tube-water) and 1 WPW10121140 (housing)"

Near Stonehedge Dr, Westlake, OH 44145
Jeff M.

Jeff M.

WASHER WHIRLPOOL WFW94HEXW2 "The unit has a communications Issue needs both main control and motor control estimate; ordrng 1 W10427967 (cntrl-elec) and 1 WPW10374126 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Seneca Pl, Willoughby, OH 44094
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "CC that the unit is freezing food in the ff section. Found frost in the air return. Checked gaskets, good. Liner and frame good. Replaced the main control. Optest ok."

Near W 56th St, Cleveland, OH 44144
Corina B.

Corina B.

DISHWASHER KITCHENAID KDFE104HPS0 "CC that the unit does not drain the water. Found water in the tub. Checked drain pump nothing blocking the propeller. Touch the propeller the drain pump started turning, will need a new drain pump. Replaced the drain pump from t/s. Optest ok. ; used 1 W10876537 (Pump) from stock"

Near Ravine Blvd, Parma, OH 44134
Jason N.

Jason N.

REFRIGERATOR MAYTAG MFI2067AEB4 "Cc unit freezer ice buildupCustomer stated frost buildup all over the freezer, they cleaned it out but it’s still building up slowly. Cleaned out freezer of frost buildup. Found freezer door gasket tore in a few spots, not sealing well on bottom of door. Unit needs freezer door gasket.; ordrng 1 WPW10436253 (gasket-fip14619), used 1 SHIPPING (shipping and handling) from stock"

Near Parkview Ln, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The side of the door that comes in contact with the door switch is caved in quite aggressively door needs replaced; ordrng 1 W11307224 (dor-fip)

Near Daisy Hill Dr, Painesville, OH 44077
Corina B.

Corina B.

REFRIGERATOR ELECTROLUX EI23BC35KB7 "CC that the ice maker is not working. Cycled the ice maker. Not cycling. Will need a new ice maker. ; ordrng 1 5303918493 (Ice maker), used 1 Shipping from stock"

Near Kingscote Park, Independence, OH 44131
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Installed ff fan and control Advised it may take 48 hours to cool OP Test Ok

Near Timber Ridge Trail, Streetsboro, OH 44241
Joe O.

Joe O.

DRYER AMANA NED4655EW1 Cc: not workingFound harness shorted out on terminal block. Replaced terminal block. Ran test cycle. Op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. ; used 1 279320 (BLOCK-TERM) from stock

Near E 214th St, Euclid, OH 44119
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRSC503ESS01 Freezer is 15° fridge is 45° it’s been holding this temperature for over a month now. I checked the temp sensors they tested good needs a new main control.; ordrng 1 W11340158 (UI)

Near Wintergreen Hill Dr, Painesville, OH 44077
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc: unit frosting upCustomer states they have to unplug unit every other day to thaw the freezer. Upon arrival the left side of the freezer door was stuck open partially. Found fill tube for ice maker not sitting correctly in ice cup, causing water and ice to build up in freezer, and holding the door open. Bail arm for ice maker is also missing. Found screw on glide loose, also not allowing door to close properly, tightened screw. Customer had the bail arm. Re installed bail arm. Op test ok"

Near E 243rd St, Euclid, OH 44123
Jeff M.

Jeff M.

WASHER KENMORE 1-102-613-2412 "The unit has a Communication error code needs both main and user interface estimate only; ordrng 1 W11114954 (cntrl-elec) and 1 W11248038 (console), used 1 SHIPPING (shipping and handling) from stock"

Near Baker Rd, Madison, OH 44057
Jason N.

Jason N.

DISHWASHER/B-IN MAYTAG MDB8959SKW0 "Installed new drain pump. Ran diagnostics cycle, cleared code. All functions passed. Op test good."

Near Hopkins Rd, Mentor, OH 44060
Jason N.

Jason N.

DISPOSAL KITCHENAID KBDS100T3 "Installed new disposal. Ran water through sink and unit, checked for leaks. No leaks. Ran operational test, it will chop. Op test good."

Near Arlington Dr, Willoughby, OH 44094
Dan H.

Dan H.

OTR MICROWAVE WHIRLPOOL WMH32519FS0 "Customer complaint that unit stopped working and flashed f1e4 error code, turned power on, when door is closed, unit starts humming and flashes f1e4(mw power relay) error code, unit needs new control per service manual, part is no longer available ; ordrng 1 W10824822 (Cntrl)"

Near E 29th St, Newburgh Heights, OH 44105
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Replaced the control. Optest ok.

Near Flossy Ct, Willoughby, OH 44094
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS970CIDE00 Installed door OP Test Ok Customer complaint right side hangs low Needs bottom hinge

Near Beacon Hill Dr, Chagrin Falls, OH 44022
Dan H.

Dan H.

RANGE WHIRLPOOL WFG540H0AE0 "Installed new burner and harness, op test good"

Near Lakeland Ave, Lakewood, OH 44107
Corey L.

Corey L.

WASHER WHIRLPOOL CAE2743BQ0 "Customer complaint washer not starting, ran diagnostics f5e1 lid switch fault, cleared, unit passed calibration and lid lock tests, found coin mechanism failed, pivot arm is getting caught on slide and not engaging switch to tell acu coins have been dropped, unit needs coin chute; ordrng 1 W11126319 (coin chute), used 1 SHIPPING (shipping and handling) from stock"

Near Wooster Rd, Rocky River, OH 44116
Brian M.

Brian M.

REFRIGERATOR MAYTAG MSS26C6MFZ00 "Cc unit not making ice Found freezer door wires damaged Needs freezer door ; ordrng 1 LW10839374 (dor-fip), used 1 1OVRSZ (oversized shipping) from stock"

Near S Jester Pl, Painesville, OH 44077