Service History 40

We serviced a
MAYTAG REFRIGERATOR
Model MBR2262HES
Near Willoughby Hills, OH 44094
Corina B
Job Details: 09/20/2021
"CC that the unit is not cooling. Confirmed. 70 in the unit. Will need a new evaporator. ; ordrng 1 12001919 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HV1
Near Lyndhurst, OH 44124
Corina B
Job Details: 09/20/2021
CC that the bake is not working. Confirmed p. Found the igniter not plugged in. Reconnected the wires. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDS24SEWH5
Near Cleveland Heights, OH 44121
Corina B
Job Details: 09/20/2021
"CC that the hinge sticks when opening, the dispenser does not dispense all the time and its leaking. Found the gasket to the dispenser falling apart, the water valve is leaking and bearing on the door is missing. The water valve is nla; ordrng 1 WPW10616003 (Dispenser) and 1 9743559 (Fill valve) and 2 WP3373234 (Bearing)s"
We serviced a
ESTATE DRYER
Model TEDX640PQ1
Near Bedford, OH 44146
Manny
Job Details: 09/20/2021
Waited 25 mins for customer to get home. Cc unit is tripping over the breakers when run at the same time as the air conditioner. Found open thermalcutoff. Replaced cutoff with truck stuck Tml-cutoff 279816. Opt test okAdvise customer to have an electrician look at wiring of the house to make sure that the dryer is in it own dedicated breaker.; used 1 279816 (Thermal cutoff) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS6
Near Cleveland Heights, OH 44118
Corina B
Job Details: 09/20/2021
Replaced the control board and lightbulb. Brought the core back for return. Heated a glass of water and the lightbulb turns on and off. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED20PKXBN00
Near Elyria, OH 44035
Angel
Job Details: 09/20/2021
Bi metal and defrost timer were replaced. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Broadview Heights, OH 44147
David R
Job Details: 09/20/2021
Adjusted right door and leveling legs. Good. Op test ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Broadview Heights, OH 44147
David R
Job Details: 09/20/2021
"Cc unit not starting, not taking commands. When plugging up message comes across screen Power Failure. Press Power Button to continue will not let me press power button. Then after 2 mins F2E2 error code pops up. Went B through service matters. SP W11436350, unit falls in category. Says check ribbon cable, if inserted all the way then order console. Would recommend replacing control and console at same time. Ordering.***both parts out of stock, office to set return date. ; ordrng 1 W11419171 (Control) and 1 W11478526 (Console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Amherst, OH 44001
Angel
Job Details: 09/20/2021
"Cc that unit is not draining. Verified unit was unplugged and when unit booted up it was stuck on flood mode. Ran diagnostics and found error code F7E6 MOTOR FAULT, F0E5 OFF BALANCE LOAD DETECTED verified under unit and found shifter off the cam replaced shifter with service pointer calibrated and did a auto test unit draining and working as designed. Explained to customer only 6 to7 regular bath towels for a full load and 1 to 2 tablespoons of detergent is enough to wash there clothes. Opt test ok.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44130
Gabriel P
Job Details: 09/20/2021
"Found defective shifter replace from t/s ,then ran diagnostic and auto test.pass opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Bay Village, OH 44140
Marie V
Job Details: 09/20/2021
"Cc that the unit started making a different noise and that one time unit didnt finish the cycle and that right now you cant start any cycle. Ran diag found error code of F7E5 main control detected shifter not changing spin or agitation F2E1 stuck key. Ran auto test unit filled and drained and agitate but not drain. Tilted unit and found slider and rotor stripped and oil in the drain pump and back of unit. Unit will need new slider , rotor and gearcase. Cust will try to call Maytag to see if they help. ; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11455453 (Gearcase)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Broadview Heights, OH 44147
David R
Job Details: 09/20/2021
"Cc unit not draining, water built up inside. Used shop vac, cleared out all debris inside unit and through drain hose connecting to sink. Current drain pump getting stuck while activating. W11412291 drain pump. Had one on truck, replaced, tested, good. Ran diagnostics and normal express cycle. Customer to monitor. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Euclid, OH 44123
Joe O
Job Details: 09/20/2021
Installed drain pump. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Bedford, OH 44146
Jason N
Job Details: 09/20/2021
"Cc unit not heating/drying clothesRan dryer op test, good ignition and flame, flame cut out after about 10 seconds. Checked airflow, no airflow from unit. Found blower wheel had come off of motor shaft. Replaced blower wheel using misc. truck stock part. Ran dryer op test, good flame and airflow, let cycle several times. Op test good. ; used 1 WP694089 (Blower wheel) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KEMC378KSS01
Near Brecksville, OH 44141
David R
Job Details: 09/20/2021
"Cc door error, had another company come out in Jan 2021 same issue. Took unit out to look at door switches, comes as a kit. Looks like maybe not both sides were replaced. Would suggest switch kit and lamp for light not working. Ordering. ; ordrng 1 W10727408 (Switch kit) and 1 WPW10440740 (Lamp), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Shaker Heights, OH 44120
Corina B
Job Details: 09/20/2021
Fz 30* ff 50* 20 vacuum 90 psi equalized at 40psi used the uv dye no leak used nitrogen 140 pounds. Checked with soap no bubbles. Called t/l Bruce, unit is non repairable. Recharged unit.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Willowick, OH 44095
Joe O
Job Details: 09/20/2021
Cc: burner knob brokenInstalled customer supplied knob. Cannot test due to unit is not hooked up. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Solon, OH 44139
Jason N
Job Details: 09/20/2021
"Cc unit not installed levelCust stated unit is leaning forward in cabinet space, racks will roll outward on their own. Corrected installed, adjusted leveling feet and remounted to cabinet. Customer satisfied with install. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Independence, OH 44131
David R
Job Details: 09/20/2021
"Cc unit leaking from FZ. Took off front panel. Ran water from dispenser to make sure nothing was leaking from any lines of connections, also pushed all lines/connections to get to make sure not out of place. Found a little debris in FZ drain that couldve caused backup of water when in defrost mode. Tested ice. Good. Unit didnt leak. Op test ok."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Eastlake, OH 44095
Joe O
Job Details: 09/20/2021
Cc: squealingFound pulley seizing to shaft. Installed dryer repair kit. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Chagrin Falls, OH 44023
Jason N
Job Details: 09/20/2021
"Cc unit not drying dishes and not washing properlyCustomer stated they were having a lot of power issues recently, and since then the unit has not been washing or drying correctly. Ran diagnostics, found code 7-1 for no heat. Ran diagnostics cycle in entirety, heater circuit turned on, no codes at end of cycle. Possible unit was disrupted in mid cycle by power issues and disabled heater circuit. Advised customer to monitor, may need control if issue returns."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Independence, OH 44131
David R
Job Details: 09/20/2021
"Cc unit will not come on or turn off by pressing power button, can spin knob but unit still not taking commands on different options to the console. Turned knob to activate unit, after 5 seconds display would turn off by itself, power button still not working. Went through diagnostics, found 5-2 door latch error and 6-2 communication error. Diagnose worked, all communication working. Normal cycle not working. Will need door latch and control panel. Gave estimate to customer. Customer paid SVC only, do not order parts. ; ordrng 1 WPW10443885 (Latch) and 1 W10911040 (Panel control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Chagrin Falls, OH 44023
Jason N
Job Details: 09/20/2021
Cc unit needs front panel replaced due to damage Replaced front panel using customer supplied pre Id part. Customer satisfied with appearance. Op test good.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Woodmere, OH 44122
Corina B
Job Details: 09/20/2021
"CC that the unit is making a noise and the water does not drain. Ran diag F7E1 BASKET SPEED FAULT, F7E7 MOTOR UNABLE TO REACH TARGET RPM, F7E5 SHIFTER FAULT. Ran a manual spin found the belt slipping. Replaced the belt from surplus t/s. Started a rinse and spin. Opt test ng. Found the gear case has dropped down. Will need a new gearcase and cam.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam), used 1 W11239857 (Belt), 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB02
Near Chagrin Falls, OH 44022
Corina B
Job Details: 09/20/2021
"Recovered refrigerant, replaced cond and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok ; used 1 W10143759 () from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rocky River, OH 44116
Marie V
Job Details: 09/20/2021
Cc that the unit will not drain sometimes and that theres a red light on. The red light is the lid lock. Unit was washing when arrived canceled cycled and ran diag. No error codes. Ran drain and spin on manual test. Pass. Unit is working as designed also explain cust that unit takes about an hour on normal and more than that on others cycles like bulky items. Explain cust what to do if theres an off balance load. Op test ok.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Maple Heights, OH 44137
Manny
Job Details: 09/20/2021
"Cc unit not cooling, found unit with disconnected from power, connected unit to outlet and not power present in the unit there is 118VAC coming from outlet, took back cover off and found power cord harness disconnected from unit main harness connector. Reconnected harness, unit has power, ran diagnostics to verify that all components are working properly. Opt test ok"
We serviced a
WHIRLPOOL DRYER
Model CSP2970HQ1
Near North Olmsted, OH 44070
Gabriel P
Job Details: 09/20/2021
Found cabin bulk in making basket rub against it ordering cabinet requesting double labor and two technicians for this job also make sure is 3 job count ; ordrng 1 W11417441 (Cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Lorain, OH 44052
Angel
Job Details: 09/20/2021
Arrived to home and customer said that unit is working good no need to do anything. I verified to make sure and unit is working as designed. Opt test ok.
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS05
Near North Ridgeville, OH 44039
Angel
Job Details: 09/20/2021
Ui was replaced. Tested unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Lakewood, OH 44107
Marie V
Job Details: 09/20/2021
Replaced lid lock. Tested in manual test. Pass. Started a cycle. Op test ok
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near University Heights, OH 44118
Manny
Job Details: 09/20/2021
Unit need electronic control. Ordering main control. Please place customer in cancellation list; ordrng 1 W10892389 (Main electronic control) and 1 8206232A (Bulb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Cleveland, OH 44102
Marie V
Job Details: 09/20/2021
Cc that the unit had water at the back wall on fresh food section and that the gasket is off at the top on bottom door. Confirmed gasket was not pushed in all the way. Corrected issue and check freezer and that back wall on fresh food section. Everything looks good. Explain that if door or gasket is not sealing properly unit will gas condensation inside because of cold and warm air. Op test ok
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ0
Near North Ridgeville, OH 44039
Angel
Job Details: 09/20/2021
Cc that the tone on the buttons were not working. Confirmed buttons are not beeping tried to reset unit and check if the tone was turned off but did not work. Will need control board replaced. Ordering part.; ordrng 1 W11391714 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44135
Gabriel P
Job Details: 09/20/2021
"Found freezer door rubbing against freezer bottom floor not allowing door to close properly took door out notice there was no washer shim put one from t/s ,opt test ok is sealing properly ; used 1 WP487576 (NYLON SHIMMING WASHER) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW2
Near Bay Village, OH 44140
Angel
Job Details: 09/20/2021
Cc that unit squeals when running. Confirmed will need pulley replaced also found a AF error on display because of air flow they have the vent going from the 4 vent to a 21/2 to the outside I explained to them that it is restricting there airflow causing the error code to pop up. Cleaned out the inside of dryer and recommended the customer to replace the vent with a semi ridged vent or a ridged one. Gave customer estimate with the repair kit. Replaced repair kit. Opt test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Mentor, OH 44060
Joe O
Job Details: 09/20/2021
Installed door. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Madison, OH 44057
Joe O
Job Details: 09/20/2021
Cc: leakingFound unit leaking from incoming water supply line. Rubber washer chewed up. Replaced washer with spare from truck. Op test ok
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB02
Near Chagrin Falls, OH 44022
Jason N
Job Details: 09/20/2021
"Recovered refrigerant, installed condenser and filter drier. Pulled vacuum on system to 28in/hg for 15 min. Held vacuum, no change to gauges. Recharged system with 5.0oz of r134a. Low side stable at 7 psi, unit starting to cool. Advised customer to allow 24 hrs for unit to return to desired temps before restocking. Op test good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Garfield Heights, OH 44105
Marie V
Job Details: 09/20/2021
Cc that the leg came off. Confirmed replaced leg and tried to level unit as much as I could. Floor is not level so you can only do so much. Ran calibration. Pass and explain cust that unit only need 1-2 tablespoons of detergent and that 6-7 bath towels = a full load. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Garfield Heights, OH 44125
Marie V
Job Details: 09/20/2021
Cc that when she run bulky and bedding theres still water at the end of the cycle. Ran diag F0E5 off balance load . Ran auto test pass. Ran high speed spin.pass. Unit is working as designed. When check the spin speed on bulky it was at med or low spin. Set to high and explain cust that is better to have a higher speed on bulky items. That if unit goes off balance it will try to rearange clothes but if it fails to do so it will shut down leaving clothes wet still. At that point you will have to rearrange clothes and ran drain and spin. Op test ok
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Lakewood, OH 44107
Marie V
Job Details: 09/20/2021
Replaced thermostat and cut off. Tested unit. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTWH0
Near Avon, OH 44011
Angel
Job Details: 09/20/2021
"Cc that door will not stay up. Confirmed found right hand side link snapped off will need to replace link kit.; ordrng 1 8194001 (Link kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near North Royalton, OH 44133
David R
Job Details: 09/20/2021
"While trying to take off agitator, will not come off. Had to break it off. Bottom of agitator metal splines still stuck on gearcase. Used hot water, lubricant oil, torch and metal block will not budge off. Cannot complete repair. Will need whole need tub, basket assembly in order to repair. Let customer know.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W10528947 (Hub) and 1 W11219115 (Tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Avon Lake, OH 44012
Gabriel P
Job Details: 09/20/2021
Inspect door and found bottom liner pop out took pictures also had to walk on the corner to drop kids at the school bus waited for him and when he came back show him the damage re ordering new door again ; ordrng 1 W10746794 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wellington, OH 44090
David R
Job Details: 09/20/2021
"Cc unit not agitating. Found actuator out of place. Replaced with old style actuator off t/s. Cleared codes, ran diagnostics and calibration. Good. Op test ok; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Manny
Job Details: 09/20/2021
Replaced main control and UI opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Lorain, OH 44055
Angel
Job Details: 09/20/2021
"Cc that unit is not cooling and ice maker not workin. Confirmed ff section is at 68* and freezer at 48*. Verified and found back cover and evaporator all frosted up. Tried to force defrost but heater would not turn on i steamed out evaporator and found heater connector disconnected, connected back up and heater started functioning reassembled everything back up explained to customer that it was not going into a defrost causing it to frost up and making the temperature rise and not producing ice. I cycled the ice maker for them asked them to wait 24hrs for proper cooling temps. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Mentor, OH 44060
Jason N
Job Details: 09/20/2021
"Cc unit not powering onConfirmed unit will not power on, able to enter diagnostics mode, found codes f6e2 for ACU cannot hear UI and f2e1 for UI stuck button. Unit needs console and main control for communication fault. ; ordrng 1 W11135392 (Main control) and 1 W11135391 (Console)"
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near North Ridgeville, OH 44039
Marie V
Job Details: 09/20/2021
"Cc that the unit will act up on them, they dont have a hook up the Wi-Fi sometimes you turn it off but it wont turn off and they have to go to the breaker to shut unit off. The time changes or it will go faster than normal and that one time they used both oven at the same time and tried to turn one of the off and when they were able to do it, but the oven turned it self on again. Ran diag found F6E4 user interface / appliance manager state status mismatch. Tested all components and pass. Unit needs to be hooked up to WiFi found SP The consumer may experience that the cooking cycle on Series 5 Built-in Oven is not getting canceled and the keypad is getting stuck. The only option to come out of it is to cycle Power.This issue has been fixed in the latest software which is there in production as well as this is available OVER THE AIR (OTA) update. Consumers need to connect the oven to the internet to get the latest software. Called Safety. Closed the job"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Painesville, OH 44077
Joe O
Job Details: 09/20/2021
Installed actuator. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mentor, OH 44060
Joe O
Job Details: 09/20/2021
"Cc: Noises, not cleaningFound unit is not shifting between agitate and spin. Ran auto test and calibration. Op test ok ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Olmsted Falls, OH 44138
Marie V
Job Details: 09/20/2021
"Cc that the unit smells after a cycle. She cleans washer but after a few loads the smells comes back. Ran diag., no error codes. Ran auto test pass. Explain cust that unit needs to be clean or run clean washer with affresh. That helps get rid of old detergent residue and any smells that could stain in unit. Explain that theres always a little bit of water at the bottom so if you wash once a week that can start to smell. Also that leaving door open helps. Op test ok"
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Grafton, OH 44044
Gabriel P
Job Details: 09/20/2021
"Ran auto test pass ran normal cycle and pass is working as designed left part with customer just incase anything happens will replace it,opt test ok"
We serviced a
MAYTAG DRYER
Model LDG412
Near Strongsville, OH 44136
David R
Job Details: 09/20/2021
"Cc unit not heating and loud screeching noises. Found belt worn and moving parts idler, rollers screeching. Unit not heating properly, vent is clear and leads right outside. Not cycling heat properly. Ignitor is good. Coils are suspected as problem. Would need idler, rollers and belt, coils. *** customer getting into contact with landlord as well ; ordrng 1 279834 (Coils) and 1 WPY312959 (Belt) and 2 12001541 (Roller)s and 1 WP6-3037050 (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near Strongsville, OH 44136
Gabriel P
Job Details: 09/20/2021
"Replace tracks ,opt test ok"
We serviced a
GE DRYER
Model GTDP220GF3WW
Near Maple Heights, OH 44137
Manny
Job Details: 09/20/2021
"Cc unit not working, found broken knob, unit will need a new knob, customer will try to install, if she cant then shell call us. Collecting for parts and service,, labor would be due if we come back to replace knob.; ordrng 1 WE01X20374 (Knob), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM04
Near Bedford, OH 44146
Manny
Job Details: 09/20/2021
"Cc unit has a chemical smell, checked unit for the smell, unit smells like old celery, found a spill on the bottom of the unit, advise customer to clean the spill and make sure that there is not bad fruits or vegetables in the unit, if after she cleans the spill the smell persist advise customer to place a few sheets of newspaper inside the unit and that should get rid of the smell. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS02
Near North Ridgeville, OH 44039
Marie V
Job Details: 09/16/2021
"Cc that the unit started leaking non stop. Confirmed removed plate at the bottom and found drain pan full of water, no leaks at the water lines. Removed filter and started watching filter housing. Filter housing is dripping every second. Unit will need new filter housing. Cust will try to find part, when she does she wants us to install part .; ordrng 1 WPW10121138 (Housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Strongsville, OH 44149
Marie V
Job Details: 09/16/2021
"Cc that the unit will fill with water and not finish cycle. Found bearing shocked. Unit will need bearings, rotor and stator and rpm sensor. Cust will not fix.; ordrng 1 W10381078 (Assembly tub) and 1 280146 (Rotor) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Sensor rpm), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Lorain, OH 44052
Angel
Job Details: 09/16/2021
"Cc that ice comes out to fast or gets stuck. Verified and ice chute is working as designed. Explained that when the ice bin is full of ice you will get more flow of ice and can cause the ice to come out faster and can get caught when chute closes but i tested it and its working as designed. Also had frost in freezer steamed out for them and explained to them that these freezer doors because of the tracks they have to open from the center of the door because if not the door will open crooked on them and when they close it, it will stay propped open from one side. Unit working as designed. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Willoughby, OH 44094
Corina B
Job Details: 09/16/2021
CC that the ice clumps together and the shoot was full of ice. Advised cust to empty the bin every 7-10 days. Warm air from opening the doors will make the ice clump together. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Euclid, OH 44119
Corina B
Job Details: 09/16/2021
"CC that the unit does not start. Confirmed. Ran diag F5e3 Lid Lock Will Not Unlock, f5e1 Lid Switch Fault Lid Is Up. Checked the connections at j6, plugged in. J6-7 j18-3 1.333 dc volts. Will need a control. ; ordrng 1 W11162440 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Jefferson, OH 44047
Brian M
Job Details: 09/16/2021
Cc unit not functioning properly Found clutch not engaging error f7e4 and miscommunication error f6e3 Replaced slider and clutch replaced control Ran DLMs calibration and Auto test unit seems to be functioning correctly now
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGTR1845QF2
Near Novelty, OH 44072
Brian M
Job Details: 09/16/2021
"Cc unit not cooling Found compressor not running Tapped the control board and unit kicked in Needs control switch ; ordrng 1 242249002 (control assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Highland Heights, OH 44143
Joe O
Job Details: 09/16/2021
Cc: not igniting properlyFound burner caps swapped. Switched burner caps. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Pepper Pike, OH 44124
Jason N
Job Details: 09/16/2021
"Cc unit LED lights not working Customer stated lights are not working in ff top section and freezer section. Found freezer LED faulty. Per service pointer W11460554D and s-code S191AQ, parts and labor covered for repair. Replaced freezer LED using customer supplied pre ID part. Illumination returned to unit. Op test good. Customer paid for both jobs on cc transaction."
We serviced a
GE RANGE
Model JGB760DEF2BB
Near Madison, OH 44057
Dan H
Job Details: 09/16/2021
"Customer complaint that burners sometimes dont light and broiler has very small flames, and oven takes a long time to light, Lok top burners are good, oven burner lit and has good flame, broiler has very little flame coming out, unit needs new gas regulator ; ordrng 1 WB21X21506 (Gas regulator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Geneva, OH 44041
Dan H
Job Details: 09/16/2021
"Customer complaint that unit is not draining, confirmed, found drain pump chopper blade broken jamming impeller, unit needs new drain pump ; ordrng 1 W11497943 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG FREEZER
Model MZF34X20DW04
Near LaGrange, OH 44050
David R
Job Details: 09/16/2021
"Tried replacing gasket but door is warped, will need new door. Ordering. ; ordrng 1 W10746789 (Door) and 1 WPW10612925 (Nameplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Highland Heights, OH 44143
Joe O
Job Details: 09/16/2021
"Cc: beeping, not runningFound unit flashing error code f8e4(overfill). Found incoming water line loose. Tightened. Ran test cycle. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model GGG388LXS02
Near Sheffield Lake, OH 44054
Angel
Job Details: 09/16/2021
Cc that top oven wasnt turning on. Verified and found bottom one wasnt on either. Checked ignitor and was pulling 3.33amps tested good. Verified the gas valve and switch was not engaged all the way. Turned on all the tested and unit working as should preheated to 350*. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Highland Heights, OH 44143
Joe O
Job Details: 09/16/2021
Installed latch. Ran test bake. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Cleveland, OH 44108
Corina B
Job Details: 09/16/2021
CC that the unit is not making ice. Confirmed. Checked the water dispenser no water coming out. Cust has a saddle valve that is seized. Advised cust to replace the saddle valve with an inline valve. Removed the filter and water started to come out. Cycled the ice maker water filled. Will need a new filter. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Cleveland, OH 44111
Joe O
Job Details: 09/16/2021
Cc: loud screeching noiseFound belt stretched. Needs belt; ordrng 1 W11239857 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chagrin Falls, OH 44022
Jason N
Job Details: 09/16/2021
Installed ff evaporator harness. Advised customer to allow up to 24 hrs for temps in both sections to return to normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS00
Near Avon Lake, OH 44012
Angel
Job Details: 09/16/2021
"Cc that freezer only cold on bottom side and top part not cold at 67* and fresh food section at 73*. Verified and found that the evap had good frost pattern and found evap fan not running checked dc voltage and had 13vdc also tried to run in service mode and nothing will need evap fan. Ordering part.; ordrng 1 W10822580 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/16/2021
"Customer complaint that unit is not draining or spinning, ran diagnostics no error codes found, drain pump is working, unit spins and agitates and shifts back, unable to duplicate the problem , unit is operating as designed , load"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Solon, OH 44139
Jason N
Job Details: 09/16/2021
"Cc unit doors not level, not opening and closing properlyCustomer stated when unit was delivered doors were removed to install in home. Unit hasnt been right since. Found both doors are missing hinge closers(bushings). ; ordrng 2 WPW10505294 (Door closer cam)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMT00
Near Broadview Heights, OH 44147
David R
Job Details: 09/16/2021
"Cc unit not making ice. Found emitter board not responding or recognizing bin. Ordering control ; ordrng 1 W10757851 (Emitter control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seven Hills, OH 44131
David R
Job Details: 09/16/2021
Cc still freezing items on top shelf in FF. Went to and took temp -1 in FZ and 37-38 in FF. Customer has bars on 3 in FZ and 2 in FF. Called techline to document. 7731764069. Let techline know of all parts replaced already. Techline stated to give top shelf room away from damper so items are not right on top of damper door. Temp coming directly from FZ can be cold and cause items to freeze if not properly positioned for good airflow. Unit is testing good today. Tech line said if needed suggest Temp scribe temp recorder. For recording temp.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Brecksville, OH 44141
David R
Job Details: 09/16/2021
"Replaced valve, float switch and wash pump. Found water was leaking from heater area and caused water to get into motor and short. Ordering heater.; ordrng 1 W11537778 (Heater)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Maple Heights, OH 44137
David R
Job Details: 09/16/2021
Cc unit not spinning. Basket speed error and shifter error. No shifting over to spin. Replaced shifter. Ran calibration and diagnostics test. Good. Unit is good. Op test ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KENMORE REFRIGERATOR
Model 10653584300
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/16/2021
Installed thermostat control OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Hiram, OH 44234
Brian M
Job Details: 09/16/2021
"Inspected evap no frost pattern Found compressor running little warm Suspect sealed system needs evap and drier ; ordrng 1 W10920993 (evaporator) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/16/2021
Cc unit not running Turned unit on and it ran fine Could not determine an issue at this time
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ6
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 09/16/2021
Replace fuse and light opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Highland Heights, OH 44143
Joe O
Job Details: 09/16/2021
Installed listed parts. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Conneaut, OH 44030
Dan H
Job Details: 09/16/2021
"Installed new gearcase, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Solon, OH 44139
Brian M
Job Details: 09/16/2021
Cc ice build up in corner of freezer Found door seal not sealing upper Left corner Fixed seal OP Test Ok
We serviced a
KITCHENAID RANGE
Model KFED500ESS02
Near Maple Heights, OH 44137
David R
Job Details: 09/16/2021
"Replaced control, top door hinges, both temp sensors in both ovens and control. Tested both at 350* let cycle. Good. Op test ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JUD248RCCX00
Near Westlake, OH 44145
Angel
Job Details: 09/16/2021
"Cc that drawer was hard to open ui went out and the wire harness was snapped. Verified and confirmed the drawer was getting stuck with the harness and snapped it will need wire harness and harness support. Customer said that the light on the ui was not working before so I explained to her it could of been from the harness so she wants to order harness and if later she needs the ui she will order later. Ordering harness, and supoort.; ordrng 1 W10488357 (Harness) and 1 W10204630 (Wire support), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ04
Near Shaker Heights, OH 44122
Jason N
Job Details: 09/16/2021
"Cc unit not cooling or powering onCustomer showed popCustomer stated unit would not turn on or start cooling, happened for about a day, then unit turned back on and started working. Unit has been working now for awhile, but customer concern is why that happened. Confirmed unit is cooling and working as designed at this time. Ran diagnostics functionality tests, all tests passed. Unit is working as designed at this time, could not duplicate an issue."
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW
Near Rock Creek, OH 44084
Dan H
Job Details: 09/16/2021
"Customer complaint that unit is not filling, confirmed, water barely coming out of cold water valve, installed new valve, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Westlake, OH 44145
Angel
Job Details: 09/16/2021
Replaced door ui and mullion tested. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM07
Near Beachwood, OH 44122
Jason N
Job Details: 09/16/2021
"Cc unit door gasket not staying in place and water leaking in freezerFound ff door gasket will not staying in track on upper corner. Ran bead of silicon into track to secure gasket. Advised customer to minimize opening door to allow silicone to cure. Found ice buildup in freezer, water leaking from ice maker. Fill tube not installed correctly, correctly ice maker fill tube. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rocky River, OH 44116
Gabriel P
Job Details: 09/16/2021
Found three prong dryer terminal burn and l1 receptacle is burning as well advise customer to replace receptacle so replace 3 prong wore from t/s opt test ok ; used 1 PT500L (3 PRONG DRYER CORD) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Brooklyn, OH 44144
Gabriel P
Job Details: 09/16/2021
"Found filter housing leaking,ordering ; ordrng 1 W11346623 (Filter housing)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Middleburg Heights, OH 44130
Gabriel P
Job Details: 09/16/2021
"Replace pump assembly,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD05
Near University Heights, OH 44118
Jason N
Job Details: 09/16/2021
"Cc unit not cooling Customer stated unit stopped cooling temporarily, he cleaned condenser coils as they were very bad he said. Cooling returned to unit, but now ice maker not working, and ice buildup on bottom of freezer. Found defrost drain iced over. Cleared ice from freezer, steamed down drain hole. Good flow through. Found ice maker jammed with excessive ice, most likely when unit thawed. Cleared ice from ice maker, ran manual harvest test, ice maker indexed properly and filled with water. Op test good. Customer also wants to have ice dispense repaired, separate issue. Found ice door bracket broken, unit needs ice door kit. ; ordrng 1 W10823377 (Ice door kit)"