We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Mogadore, OH 44260
Brian M
Job Details: 03/14/2022
Cc no ice Followed tech sheet issue seems to be with valve Needs dual valve ; ordrng 1 W11043013 (valve) and 1 W11367364 (Line)
We serviced a
WHIRLPOOL DRYER
Model WGD5900SW0
Near Shaker Heights, OH 44120
Joe O
Job Details: 03/14/2022
Cc: loud during operationFound rollers worn. Needs dryer repair kit. Installed dryer repair kit. Ran test cycle. Op test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Kent, OH 44240
Brian M
Job Details: 03/14/2022
Complaint icemaker and bin broken Can not determine issue with icemaker unit in store and no water to test unit fully Icemaker rotates and I hear the valve Needs bin They can install it ; ordrng 1 W11162443 (cover)
We serviced a
JENN-AIR REFRIGERATOR
Model JDC2089HEP
Near Cleveland, OH 44114
Jason N
Job Details: 03/14/2022
"Cc unit not cooling in both sectionsConfirmed both sections at room temperature. Found compressor not running. Checked power to start relay, good at 123v. Compressor windings resistance test good. 5.6 to 11.8ohms. Start relay is open. Replaced using truck stock part. Compressor started up, good heat on discharge line. Unit starting to cool. Advised customer to allow 24 hrs for unit to return to desired temps. Op test good. ; used 1 8201786 (STARTER) from stock"
We serviced a
MAYTAG WASHER
Model MVWX700XW1
Near Cleveland, OH 44128
Corina B
Job Details: 03/14/2022
"CC that the unit is leaking and making a noise. Confirmed. Found the cam rattling. Started a cycle, no leaks. Cust is using 1 cup of detergent. Advised cust to use 1-2 tablespoons of he detergent. 6-8 bath towels equals a full. Opt test ok ; used 1 W10721967 (PULLEY), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Independence, OH 44131
Marie V
Job Details: 03/14/2022
"Steamed out evaporator, replaced evaporator cover with fan and thermistor. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Cleveland, OH 44105
Jason N
Job Details: 03/14/2022
"Cc unit making grinding noise and not washing clothesRan auto test cycle, confirmed noise under unit. Checked under unit, found splutch wore down. Replaced splutch using truck stock part. Reran auto test, unit still making noise underneath. Found motor pulley splines also stripped out. Unit will need drive motor. Motor covered under 10yr from Maytag. ; ordrng 1 W11026785 (Drive motor), used 1 W10721967 (PULLEY) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Garfield Heights, OH 44105
Jason N
Job Details: 03/14/2022
"Cc unit not powering onChecked power to unit from terminal block. Found black wire and terminal burnt, all connections loose. Replaced wiring using terminal block kit and power cord using truck stock parts. Ran bake test and burners test, all functions passed. Op test good. ; used 1 8171385RC (3 PRONG RANGE CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Garrettsville, OH 44231
Brian M
Job Details: 03/14/2022
Installed glass OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cleveland, OH 44128
Corina B
Job Details: 03/14/2022
"CC that the unit is not drying. Tested the water, good. Ran diag no codes. Ran calibration, heater turned on. Cust is not using rinse aid. Advised cust to use rinse aid, run the hot water before starting the dishwasher, high temp, sani rinse and heated dry. Opt test ok."
We serviced a
GE WASHER
Model GFWS1700H0WW
Near Chagrin Falls, OH 44023
Jason N
Job Details: 03/14/2022
Installed inner drain hose. Ran quick wash test then drained. No leaks. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Brecksville, OH 44141
David R
Job Details: 03/14/2022
"Cc had questions about water level and soil level. Overall machine questions. Answered all. Went over water levels, height of water, temp questions. Unit is good and working as designed. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Lakewood, OH 44107
Marie V
Job Details: 03/14/2022
"Replaced seal, ran unit. Op test ok. Also unit is leaning forward at the top. Tried to fix it but theres a piece of trim at the bottom of DW and cant adjust . Showed cust and explain that things that can happen if theres no access to it."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Olmsted, OH 44070
Marie V
Job Details: 03/14/2022
"Cc that the u it is not washing the clothes. Ran diag no error codes. Ran auto test, unit not agitating. Found shifter off place and belt starting to squeak. Replaced shifter and belt. From T/S. Ran auto test and calibration. Op test okCust said that that the Unit never agitated. Is the first time she heard it working properly.; used 1 WPW10006355 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Chardon, OH 44024
Jason N
Job Details: 03/14/2022
"Installed fill tube heater. Customer had a video of water dispense issues from previous visits. Dispense functions not working, no fans or lights in unit either. Customer has to power cycle unit from breaker to get everything working again. This is a low voltage board issue. Checked pantry UI for corrosion, none found, board looked good. Advised customer to replace power supply board to start. ; ordrng 1 W10830278 (Power supply)"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Westlake, OH 44145
Gabriel P
Job Details: 03/14/2022
Replace lock switches and ran unit 5 times confirm it pass
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/14/2022
"Found control power connector burnt and terminal as well need harness and control customer has to call home warranty to see whats is next step ; ordrng 1 W10911101 (Harness) and 1 W10866116 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Lakewood, OH 44107
Angel
Job Details: 03/14/2022
Cc that unit will dispense water about five times and than it would not dispense water after trying about 10 to 12 times. Tested water and noticed it would keep beeping and said to replace filter customer replaced filter already so i reseted the filter warning light tested unit and unit never stopped working it would dispense water every time. Called BJ to explain issue and stated that if we cant duplicate issue we can not guess on what it could be. Explained to customer and also let her know that she has 30days for service call. Opt test ok.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Chardon, OH 44024
Dan H
Job Details: 03/14/2022
"Customer complaint that unit is not starting, confirmed, no buttons on user interface are working, reset controls, unit started and heated, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Jefferson, OH 44047
Dan H
Job Details: 03/14/2022
"Customer says no part was delivered, reordering valve; ordrng 1 WPW10179146 (Valve)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Pepper Pike, OH 44124
Manny
Job Details: 03/14/2022
"Cc unit door is falling off thinks the right hinge is broken, removed unit from under the counter, both hinges are good and operational, noticed the tub hinges brackets on both sides are missing the stub where hinges mounts, unit will need a tub replacement, customer will contact Jennair, and ask for a concession.; ordrng 1 W10681513 (tub-dishwr), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near Kingsville, OH 44048
Dan H
Job Details: 03/14/2022
"Customer complaint that unit stops mid cycle and sometimes doesnt shut off when lid is opened, confirmed, found lid switch broken, unit needs new lid switch; ordrng 1 WP8318084 (Lid switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG22FTSS01
Near Cleveland Heights, OH 44121
Joe O
Job Details: 03/14/2022
"Cc: not dispensing iceFound auger motor receiving proper power. Needs auger motorCustomer does not want to repair at this time ; ordrng 1 W10822635 (motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS05
Near Beachwood, OH 44122
Manny
Job Details: 03/14/2022
"Cc unit have message saying mis wire, verify and found code F9E0 for unit mis wire, turned off breaker and checked connection good, turned breakers on and verify unit is working correctly, set both cavities to 350 unit reaches temp on both cavities without any issues, cant duplicate issue advise customer to keep an eye on the unit and if he see the error agate call his warranty and well take another look. Unit is working as designed opt test ok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Euclid, OH 44123
Joe O
Job Details: 03/14/2022
Cc: not heatingFound lo9se connection on temperature switch. Re connected. Tested. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Sheffield, OH 44054
Gabriel P
Job Details: 03/14/2022
"Found heater shorted gave estimate customer will call whirlpool to see if they willing to help them with repair if not she will call us ; ordrng 1 W10779716 (Bake element), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Euclid, OH 44123
Joe O
Job Details: 03/14/2022
Installed motor and capacitor. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX500XW1
Near Ashtabula, OH 44004
Dan H
Job Details: 03/14/2022
"Installed new hot water valve, op test good"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Cleveland, OH 44128
Manny
Job Details: 03/14/2022
"Replaced drain pump, opt test ok"
We serviced a
KENMORE REFRIGERATOR
Model 10651133210
Near Wickliffe, OH 44092
Joe O
Job Details: 03/14/2022
"Cc: not dispensing water, not making iceFound water will dispense without filter, but will not with filter in. Advised customer a bad filter can cause this issue. Advised customer to try a new filter if that does not work will need a filter housing. Built estimate for filter housingCustomer does not want to repair at this time ; ordrng 1 WPW10394055 (housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GFD28GELCDS
Near Ashtabula, OH 44004
Dan H
Job Details: 03/14/2022
"Installed new water filter head, op test good"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LR5EM5
Near Elyria, OH 44035
Gabriel P
Job Details: 03/14/2022
Temp is correctly is cooling and working as design but the dispenser water not working but customer does not want to fix that
We serviced a
WHIRLPOOL WASHER
Model WTW6700TW1
Near North Royalton, OH 44133
David R
Job Details: 03/14/2022
"Cc unit is giving UL code and lid lock intermittently acting like it wont lock correctly. Went into diagnostics, found F80, F82, latch error, no debris or anything clogging from locking. Could be failure in latch itself. Gave estimate to customer, paying SVC only, do not order parts. ; ordrng 1 WPW10619844 (Latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF730PAYM3
Near North Royalton, OH 44133
David R
Job Details: 03/14/2022
"Cc unit leaking from center underneath and noise. Leaking from wash motor, noise from drain pump. Ordering wash motor and drain pump. ; ordrng 1 WPW10482482 (Wash motor) and 1 WPW10348269 (Drain pump)"
We serviced a
JENN-AIR RANGE
Model JMW3430WS01
Near Rocky River, OH 44116
Angel
Job Details: 03/14/2022
Cc that units no preheat option is not working properly. Ran diagnostics to see if it had any error codes and no error codes were stored. Tested temp probe and was good. So i ran a bake to 350* to see if it was preheating properly and keeping temperature and unit preheated to 350* waited about 10mins to verify temperature and the temperatures were at 348*to 362* temperatures were perfect also tested the convection bake and the No preheat mode and was working fine temperatures were perfect. Explained to customer that they can calibrate the oven to how they like the temperatures for better cooking results if there not satisfied with the cooking but i can not find any issues with oven or temperatures at the moment. Unit is working as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Strongsville, OH 44149
David R
Job Details: 03/14/2022
"Cc unit FF temp low. Reading around 32. Replaced thermistor in FF up top by lights. Changed settings to automatic 8 hr cycle. Give 24 hrs for unit to adjust. Good, op test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cleveland, OH 44111
Angel
Job Details: 03/14/2022
Cc that units dispenser wash door was not closing. Tested door and it would not close replaced with new one. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Columbia Station, OH 44028
David R
Job Details: 03/14/2022
"Cc gurgling sound intermittently and leveling door. Adjusted right door, let customer know that the top of the doors will be leveled but the door handles will not line up completely. He is ok with that. Moved unit, looked at compressor, no lines hitting. Dont feel any vibration at this moment. Customer wanted leveling legs down as well. Unit is good. Op test ok."
We serviced a
MAYTAG STACK W/D
Model LSE7806ACE
Near Cleveland, OH 44103
Corina B
Job Details: 03/14/2022
"Cust is tax exempt. CC that there was water when using the washer. Started a cycle on large load, no leaks. Drained the water and started a rinse no leaks. The bleach dispenser is not being used. Working as designed. Opt test ok ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Orwell, OH 44076
Brian M
Job Details: 03/14/2022
Cc still unit not defrosting properly Called whirlpool, Going for tech review
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Westlake, OH 44145
Angel
Job Details: 03/14/2022
Replaced right hand side spring tested door operation. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near North Ridgeville, OH 44039
David R
Job Details: 03/11/2022
"Replaced lid. Tested, locking, good. Op test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Painesville, OH 44077
Dan H
Job Details: 03/11/2022
"Installed new heater , op test good"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Parma, OH 44129
Marie V
Job Details: 03/11/2022
"Cc that the unit is making a noise. Confirmed, noise comes from gearcase. Gave estimate. Cust will call back if they want to continue ; ordrng 1 W11393685 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM04
Near Cleveland, OH 44115
Manny
Job Details: 03/11/2022
"Removed Precooler tube from unit, installed new Precooler and dye filter, set unit in a 29in vacuum holding for 15 mins, charged unit with 5.3OZ of R134a, pressure holding at 1psi for 15 mins, good frost pattern on evap, unit is cooling properly opt test ok; saved tckt"
We serviced a
KITCHENAID COOKTOP ELE
Model KCED600GSS01
Near Amherst, OH 44001
Angel
Job Details: 03/11/2022
Cc that unit did not have the foam strip around the bottom of cooktop. Installed strip underneath one side and customer decided not to install it because it lifts the top leaving a gap and they want it flush against counter top. Left as is and left the strips for them because they said if they decide later to put it on they will. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Chesterland, OH 44026
Jason N
Job Details: 03/11/2022
"Cc unit door alarm not going out when doors are closed.Found LH door liner dimpled where door contacts door switch, will intermittently make contact. Added shim to door and sealed with white silicone. Door alarm goes out on door close every time now. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Strongsville, OH 44149
David R
Job Details: 03/11/2022
"Cc icemaker making noise and led FZ light out. As of today no noise, customer to monitor and record noise if possible. Replaced bottom right FZ light, good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Avon, OH 44011
Angel
Job Details: 03/11/2022
Replaced valve tested by dispensing water and cycling the icemaker and unit sounded as should. Opt test ok.
We serviced a
SAMSUNG DRYER
Model DV410AERXAA
Near Eastlake, OH 44095
Jason N
Job Details: 03/11/2022
"Cc unit not heating Check power in to unit, good at 244v. Checked all thermals, found heater element open. Unit will need heater element replaced. ; ordrng 1 DC97-14486A (Heater element)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Eastlake, OH 44095
Jason N
Job Details: 03/11/2022
"Cc unit leaking from underneathRan wash test, observed around unit while filling and washing, no leaks found. Cancels to drain unit. Found water spraying out from outer drain hose at wall drain and running down hose. Drain hose has a split, will need replaced. ; ordrng 1 W11244231 (Drain hose)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QFA
Near Beachwood, OH 44122
Jason N
Job Details: 03/11/2022
"Cc unit not draining fully, leaving some water on bottom of unitRan wash test then canceled to drain. Water very slow to empty into disposal. Pulled drain hose off disposal connector, large chunk of food debris fell out. Reconnected and resumed drain out. Good drain out, unit emptying fully. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXB07
Near Cleveland, OH 44118
Jason N
Job Details: 03/11/2022
"Cc unit leaking from freezer sectionFound ice buildup on bottom of freezer and evaporator tray iced over. Service pointer W10632338E for this issue, replace duck bill drain with updated p-trap style. Cleared ice from freezer section, steamed out drain tray and drain hole. Installed updated drain tube. Op test good. ; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near North Olmsted, OH 44070
Gabriel P
Job Details: 03/11/2022
Found error code f4e3 motor not running ; ordrng 1 W11025157 (Pump assembly)
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ6
Near North Olmsted, OH 44070
Gabriel P
Job Details: 03/11/2022
Customer replace fuse on unit and it blown all of them unit needs interlock try using truck stock but terminal on wire are to small ordering special switches and fuse ; ordrng 1 W11244494 (Kit switches) and 1 W11551558 (Interlock) and 1 W11551761 (Interlock) and 2 W10138793 (Fuses)s
We serviced a
JENN-AIR WALL OVEN
Model WW30430B
Near Mentor, OH 44060
Dan H
Job Details: 03/11/2022
"Customer complaint that display is blank and controls are not working just beeping, display is blank, ovens are both working, unit needs new display, customer does not want repair ; ordrng 1 WP71001872 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mentor, OH 44060
Dan H
Job Details: 03/11/2022
"Installed new control, op test no good , unit needs new gearcase and slider, part is out of stock so not scheduling return appointment ; ordrng 1 W11423759 (Gearcase) and 1 W10734521 (Slider)"
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Cleveland, OH 44109
Marie V
Job Details: 03/11/2022
"Cc that the unit shuts off before is dry. Verify air flow outside, perfect. Started unit on time dry, is counting down per min like it should. Set unit to regular and it stops when theres nothing on it. Explain cust to have a load of the same things like jeans only or shirts only, if running a mix cycle use time dry . Op test ok. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MTW6500TQ0
Near Avon Lake, OH 44012
Angel
Job Details: 03/11/2022
"Cc that unit is loud at end of cycle. Spinned basket by hand and could hear that the bearings are bad unit will need bearings replaced also looked underneath and stator has rust all around it from water sipping through basket will need stator as well. Gave estimate to customer and said they rather spend the money on a new unit.; ordrng 1 WPW10419333 (Stator), used 1 W10435302 (BEARING), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kent, OH 44240
Joe O
Job Details: 03/11/2022
"Cc: not advancing through cyclesFound error codes f8e1(long fill). Unit has good water pressure. Ran auto test. Ran normal cycle. Ran calibration. Ran drain and spin. Found drain pump contacted ground, may have pulled on connector and caused unit to loose connection. Raised unit. Could not duplicate issue. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Berea, OH 44017
David R
Job Details: 03/11/2022
Replaced UI. Ran diagnostics. Ran calibration. Ran quick wash. Good. Op test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Westlake, OH 44145
Gabriel P
Job Details: 03/11/2022
"Customer did not had a video available for me cause every time she was going to record noise go away I advise her that Im not sure if this will take care noise do to no evidence Replace pump,opt test ok"
We serviced a
KENMORE REFRIGERATOR
Model 106.6215911
Near Brooklyn Heights, OH 44131
Corina B
Job Details: 03/11/2022
CC that there is ice inside the freezer. Confirmed. Found the drain tube frozen. Steamed out the drain hole. ; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC3
Near Cleveland, OH 44106
Corina B
Job Details: 03/11/2022
"Cust showed pop, sent pic. CC that the clothes are not coming out clean and smells. Ran diag f0e5 off balance load. Ran a manual spin, good. Adjust 6-8 bath towels equals a full load. And to run afresh threw the washer. Checked the automatic dispenser, dispensing. Ran a auto test. Opt test ok ; schdld next appmnt for 3/15 TUE !"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Avon Lake, OH 44012
Angel
Job Details: 03/11/2022
"Replaced gearcase, belt and shifter ran a calibration and a auto test made sure unit was not squeaking anymore and passed. Opt test ok."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMHA9019HZ03
Near Strongsville, OH 44149
David R
Job Details: 03/11/2022
"Replaced door. Tested. Good, op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Aurora, OH 44202
Joe O
Job Details: 03/11/2022
"Cc: cracked shelf, freezer light not working, dispenser tray does not stayAdvised customer dispenser tray is not designed to be secured in, its designed to be able to pull out. Found drawer cover cracked in rear. Advised customer shelf parts are not covered under warranty. Needs led module; ordrng 1 W11462342 (Led module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Cleveland, OH 44120
Jason N
Job Details: 03/11/2022
"Cc unit doors not opening correctlyCustomer stated when opening the LH door the RH door flies open. Advised customer due to RH door hinge damage which causes it not to close/seal properly, opening the LH door first will cause the mullion flipper to contact the RH door and effectively open it as well. Advised customer to open RH door first then LH door. ; saved tckt"
We serviced a
GE REFRIGERATOR
Model GSHS5KGXBCSS
Near Mentor, OH 44060
Dan H
Job Details: 03/11/2022
"Customer complaint that unit is not cooling properly, fresh food section temperature at 39 degrees, freezer section temperature at 30 degrees, evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, system has a leak, unit needs new evaporator and filter drier , customer does not want repair at this time ; ordrng 1 WPW10143759 (Drier) and 1 WR87X29147 (Evaporator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Shaker Heights, OH 44120
Jason N
Job Details: 03/11/2022
Cc unit delivered without bottom toe kick plateInstalled customer supplied toe kick plate. Op test good.
We serviced a
WHIRLPOOL WALL OVEN
Model WOS72EC0HS
Near Painesville, OH 44077
Dan H
Job Details: 03/11/2022
"Customer complaint that clock keeps changing time, helped customer setup connection to whirlpool app, updated oven software, op test good"
We serviced a
HOT POINT WALL OVEN
Model RK767G0J4BG
Near Chagrin Falls, OH 44023
Joe O
Job Details: 03/11/2022
Cc: knobs not turning completelyFound knob not correct. Adjusted knob. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model WOS72EC0HS01
Near Painesville, OH 44077
Dan H
Job Details: 03/11/2022
"Customer complaint that clock keeps changing, wrong serial number listed, advised customer to contact LEW for new dispatch, received new dispatch"
We serviced a
KITCHENAID DISHWASHER /
Model KDTE204KPS0
Near Chardon, OH 44024
Dan H
Job Details: 03/11/2022
"Customer complaint that unit shuts off mid cycle, ran diagnostics found f9e1(product not draining ) error code, started normal wash cycle unit filled began washing, and drained out, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Strongsville, OH 44136
David R
Job Details: 03/11/2022
"Cc unit banging when changing into spin. Tested in diagnostics, good normal spin. Tested quick cycle with load of towels inside. Good. Let customer know that unit can bang and rebalance itself. Can also pause unit and rearrange clothes of needed. Drain hose hitting back of unit when spinning. Corrected as best as possible. Unit is good. Op test ok. ; O-emld tckt"
We serviced a
GE REFRIGERATOR
Model PDS22SCPARSS
Near Lakewood, OH 44107
Corina B
Job Details: 03/11/2022
"CC that the ff section is not cooling. Confirmed. The wire harness wire did not get cut. Called BJ wire does need to be cut, checked the damper is open. Opt test ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Avon Lake, OH 44012
Angel
Job Details: 03/11/2022
Replaced dual valve tested unit to make sure water was dispensing. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW04
Near Cleveland, OH 44105
Jason N
Job Details: 03/11/2022
"Cc unit not cooling in ff section and half freezing in freezerCustomer stated unit is having cooling issue, and water dispense and ice issues. Found unit is cooling but no airflow in either section. Checked paper to evaporator fan motor, good at 119v. Replaced evaporator fan motor using misc. truck stock part. Airflow restored to unit. Found no water is dispense and unit is not making ice. Found hard kink in copper line behind unit. Advised customer he will need to replace water line to unit. While moving unit copper line touched on back metal panel and arced. Checked outlet unit was plugged into. Found polarity is reversed. Advised customer have an electrician out to inspect outlet, customer ran an extension cord to a known good outlet in the mean time. ; used 1 WP2315549 (MOTOR-EVAP) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Berea, OH 44017
Gabriel P
Job Details: 03/11/2022
Customer complaint of left door not staying open explain is cause of washer but took one out and it stay open they will live with that
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Westlake, OH 44145
Angel
Job Details: 03/11/2022
"Cc that the wash pump is not starting unit is not washing. Tested and unit is not washing will need pump replaced. Replaced pump tested unit. Opt test ok. Unit will not need the spray arm, spray arm is fine."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Lyndhurst, OH 44124
Joe O
Job Details: 03/11/2022
Cc: oven intermittently not lightingFound error codes f6e0(oven ui lost communication). Harness checks good. Ui intermittently not allowing selections. Needs ui; ordrng 1 W11339755 (Ui)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Westlake, OH 44145
Angel
Job Details: 03/11/2022
Replaced heater tested to make sure it did not leak. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM02
Near Cleveland, OH 44115
Manny
Job Details: 03/11/2022
"Recover refrigerant, replaced compressor, filter and Precooler tube, placed in a 29in vacuum and holding for 15 minutes, plugged in unit to charge and compressor is not starting, checked amp draw and compressor pulled 11amps compressor came damaged from factory, replaced compressor with the compressor for the last unit since maintenance guy said the last unit is in a vacant apartment, replaced compressor and placed in 29in vacuum and holding. charged with 5.3OZ of R134a pressure not holding found leak on discharge fix leak and recharge, good frost pattern on evap, unit is cooling, opt test ok; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Rocky River, OH 44116
Angel
Job Details: 03/11/2022
Replaced left hand hinge tested doors operation. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model TGS325EW0
Near Maple Heights, OH 44137
David R
Job Details: 03/11/2022
"Cc unit display turned black on its on and came back a couple hours later. As of now, all burners working, control and options working. Checked burners and control, all look good, on control no burn marks or any signs of shortage. In future if parts every needed. 3196514 control NLA, 3196466 Igniter harness NLA. As of today unit is working properly. SVC only. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cleveland, OH 44108
Corina B
Job Details: 03/11/2022
"CC that the clothes are coming out wet and not a lot of water going into the unit. Ran diag no codes. Ran a manual agitate and spin, good. Ran a calibration. Started a cycle on bulky items, filled correctly. Advised cust 6-8 bath towels equals a full load and 1 - 2 tablespoons of he detergent. Opt test ok o"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Berea, OH 44017
Gabriel P
Job Details: 03/11/2022
Customer complaint of left door not staying open explain is cause of washer but took one out and it stay open they will live with that
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HHAXVQ01
Near Brook Park, OH 44142
Marie V
Job Details: 03/11/2022
"Cc that the unit is leaking from the freezer side. Confirmed. Found evaporator was clogged. Cleared out and added water. Flows good, op test ok"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Cleveland, OH 44143
Joe O
Job Details: 03/11/2022
"Cc: stopping mid cycle, squeaking Customer stated clothes are dry but time is left on the cycle. Stated all lights stay on on ui but unit stops and has no cycle signal letting customer know its done. Found error codes f2e1(stuck key). Ran test cycle. Found estimated time is advancing. Unit shut off and cycle signal went off. Found rollers worn. Needs dryer repair kitDid not have dryer repair kit in stock. Have to order; ordrng 1 4392067 (dryer repair kit)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Independence, OH 44131
David R
Job Details: 03/11/2022
"Replaced bake ignitor. Tested, lighting every single time, good. Op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS
Near North Royalton, OH 44133
Gabriel P
Job Details: 03/11/2022
"Customer complaint of left door not staying open explain that is cause of washer so took one out and seems to stay open,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Rocky River, OH 44116
Marie V
Job Details: 03/11/2022
2 washer where needed used from T/S. See AT PVR; used 2 WP487576 (NYLON SHIMMING WASHER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Wickliffe, OH 44092
Joe O
Job Details: 03/11/2022
Installed control. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Conneaut, OH 44030
Dan H
Job Details: 03/11/2022
"Customer complaint that unit is not spinning properly, found spin turned off , unit spins, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ02
Near Novelty, OH 44072
Jason N
Job Details: 03/11/2022
Cc unit filter installed wrongCustomer stated she accidental installed filter backwards and was stuck. Reinstalled filter correctly. Purged system of 1 gal of water. Op test good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Amherst, OH 44001
Marie V
Job Details: 03/11/2022
"Replaced UI, tested uni. When shut down buzzer worked. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44119
Corina B
Job Details: 03/11/2022
"CC that the ice maker is not making ice. Confirmed, found the ice maker not cycling. Will need a new ice maker. Office to reschedule appointment ; ordrng 1 W11542654 (Ice maker)"
We serviced a
MAYTAG RANGE
Model MGR5875QDW
Near South Euclid, OH 44121
Corina B
Job Details: 03/11/2022
Replaced the glass. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Oberlin, OH 44074
David R
Job Details: 03/11/2022
"Replaced pump wash motor and overfill switch. Ran diagnostics good, set on normal cycle for customer to monitor and go from there. Op test ok."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Chardon, OH 44024
Joe O
Job Details: 03/11/2022
"Cc: oven not heating, electrical burning smellFound teminal block shorted out. Installed terminal block repair kit. Tested. Op test ok; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"