We serviced a
GE REFRIGERATOR
Model GNE25JGKNFWW
Near Willoughby, OH 44094
Joe O
Job Details: 11/08/2022
Cc: Vibration noiseFound vibration coming from evap fan. Adjusted evap fan blade. Tested. Op test ok
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Pepper Pike, OH 44124
Dan H
Job Details: 11/08/2022
"Customer complaint of squeaking noise, confirmed, found roller seized, installed new dryer repair kit, op test good ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Conneaut, OH 44030
Dan H
Job Details: 11/08/2022
"Customer complaint that unit is making thumping noise, found upper spray arm damaged causing arm to hit tub during wash cycle, unit needs new upper spray arm , retainer, and feed tub; ordrng 1 W10872558 (Feed tube) and 1 W11590538 (Retainer) and 1 W11573766 (Spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Madison, OH 44057
Dan H
Job Details: 11/07/2022
"Installed new adapter and seals, op test good"
We serviced a
FRIGIDAIRE STACK W/D
Model FFLE1011MW0
Near Willowick, OH 44095
Jason N
Job Details: 11/07/2022
"Cc unit not spinning out large loadsRan rinse and drain test using 6 large towels. Unit advanced through cycle and spun out towels. Reran cycle to ensure mechanical integrity. Unit again spun out properly. If unit is not spinning out loads properly, the unit is being overloaded or load is out of balance, which will cause slow spin speed. Ensure load is no larger then half basket and choose normal/heavy or heavy duty wash cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Euclid, OH 44119
Jason N
Job Details: 11/07/2022
"Cc unit has frost buildup in freezer and light is not workingFound no frost buildup in freezer at this time, customer stated the frost has since went away, but the light is still not working. Found ice on freezer switch, knocked ice off and light starting working. Checked all door gasket for proper seal, all checks good. Other then freezer light switch, no issues found with unit at this time."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Madison, OH 44057
Joe O
Job Details: 11/07/2022
"Cc: oven not heatingFound element open. Needs element; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 11025132410
Near Painesville, OH 44077
Joe O
Job Details: 11/07/2022
"Cc: not spinning, banging and bouncing before unit stopped spinningRan drain and spin. Unit spinning. Found error codes f5e1(lid switch fault) f7e6(motor fault)f7e5(shifter fault). Ran auto test. Found unit not shifting. Needs actuatorActuator out of stock. Office to reschedule ; ordrng 1 W11481722 (Actuator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Parma Heights, OH 44130
Marie V
Job Details: 11/07/2022
Cc that the door did not close on the right hand side. Food stared going bad and lots of frost in freezer. Took temps 3* in freezer and 38* in fresh food section. Theres still some water drops from condensation. Used steamer to clean everything up and to correct door for cust so it closes all the way. Also sealed liner it had a gap. Unit is making ice. Also temps are set to recommended. Op test ok
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Elyria, OH 44035
Angel
Job Details: 11/07/2022
Cc that unit was giving an F3 error code but shes been using it for about 2 weeks and hasnt done it again. Took unit out of spot tested the temp sensor and it was reading 1079ohms which is good i still replaced it and checked the harness and the main board and noticed that the temp sensor connector on the board was not clicked on all the way so I connected properly and tested unit myself by putting it to preheat to 350* and it preheated as should also waited a while to make sure and no error code. Explained to customer that as of now and from what she told me that it has been working fine now it couldve been a glitch on the board or because of the connector not being connected all the way it couldve been working intermittently as of now the unit is working as designed if issue would start again after reconnecting plug properly and replacing temp sensor unit will need main board replaced. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Solon, OH 44139
Marie V
Job Details: 11/07/2022
Replaced fresh food section light and light control. That was defective new light. Op test ok
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Cleveland Heights, OH 44106
Jason N
Job Details: 11/07/2022
"Cc unit not agitating Ran diagnostics, no codes stored. Ran manual agitation, unit did not switch. Checked under unit, found actuator arm separated from motor. Replaced shift actuator using customer supplied pre id part. Ran auto test cycle, all functions passed. Op test good."
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near Mentor, OH 44060
Joe O
Job Details: 11/07/2022
"Cc: stopped mid cycle, error codeCustomer stated they tried to run a clean washer cycle and the unit adjusted time to 2 hours, and didnt dissolve the tablet. They also stated when they ran a load on bulky it showed a message d5. Advised customer the unit does not have a d5 error. Advised it could have been a sd error stating over suds. Advised on detergent usage. Customer stated they have ran unit since and had no issues. Entered diagnostics. Found no stored codes. Ran diagnostics test cycle. Could not duplicate issue. Op test ok."
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Chesterland, OH 44026
Corina B
Job Details: 11/07/2022
Replaced the support rollers and idler pulley. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
CROSLEY WASHER
Model CAW45125LW0
Near Ashtabula, OH 44004
Dan H
Job Details: 11/07/2022
"Installed new harness, op test good"
We serviced a
GE REFRIGERATOR
Model CFE28USHBSS
Near Amherst, OH 44001
Gabriel P
Job Details: 11/07/2022
"Replace motor,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Berea, OH 44017
David R
Job Details: 11/07/2022
"Cc of unit shaking when going into spin. No error codes. Ran normal cycle with load to get water into unit. Ran a drain and spin with load of towels/clothes. Normal shaking/ normal operation when is spin. Suggested using anti vibration pads if needed. Customer said she is going up to Home Depot tomorrow to complain about the unit, customer does not like. As far as functions go. Unit is working as correct."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Columbia Station, OH 44028
David R
Job Details: 11/07/2022
Cc unit on right side, door is not straight and when the open cabinet drawer, hits slightly. Took levels, unit is close as possible as much as it can be. Leveled legs, good. No adjustments on door. Pulled unit out. No pressure from the cabinets. Door cannot be adjusted and is working properly. Pulled unit out, left side rear frame is damaged, could be causing unit is put pressed on one side. Frame cannot be repaired. Drees Home maintenance guy was here looking as well, said they will probably swapped unit out. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW03
Near Willoughby, OH 44094
Joe O
Job Details: 11/07/2022
Installed condenser fan motor. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near North Ridgeville, OH 44039
Angel
Job Details: 11/07/2022
"Cc that unit is screeching a lot. Turned on unit and it started making sounds verified and unit will need idler pulley replaced. Used repair kit from truck stock and replaced rollers, belt and pulley. Tested unit opt test ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Cleveland, OH 44105
Marie V
Job Details: 11/07/2022
"Cc that the seal comes off and it looks like robbest broke off. Verify unit , what seals door gasket broke off. Unit will need new tub. Took pics. ; ordrng 1 WPW10681507 (Tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Fairview Park, OH 44126
Angel
Job Details: 11/07/2022
Replaced module tested and light was still not turning on. Ran tested from board and found that the board was not sending the voltage when doors are opened will need to order board. Office to reschedule part out of stock.; ordrng 1 W11556912 (Main board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Chagrin Falls, OH 44022
Corina B
Job Details: 11/07/2022
"No frost pattern on the evaporator. 70 in both compartments. Used the ui light and glasses, No ui dye leaks Low 20 vacuum high 75 psi equalized to 5 psi. Used nitrogen 140 psi with soap suds, waited 15-20 minutes no change. Unit is non-repairable."
We serviced a
MAYTAG DRYER
Model LDG8200AAW
Near Bedford Heights, OH 44146
Corina B
Job Details: 11/07/2022
"Replaced the idler pulley an belt. Opt test ok ; used 1 SHIPPING (shipping and handling), and 1 TJ93240 (ZOOM SPOUT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Berea, OH 44017
David R
Job Details: 11/07/2022
Cc unit motor parts that spin ice bin broken. Found broken parts to bin and coupling. Ordering. ; ordrng 1 W11244434 (Bin) and 1 WPW10293212 (Chute) and 1 WP2220458 (Coupling) and 1 WP2198628 (Seal) and 1 WP2212370 (Washer)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland Heights, OH 44118
Jason N
Job Details: 11/07/2022
"Cc unit door and handle get too hot, inside doesnt seem hot enoughCustomer stated the oven door handle and oven door glass are dangerously hot, and when baking, some items are not cooking properly. Ran bake test to 400 degrees. Let cycle several times, recorded temperature. Oven temp readings are 399-406 degrees F. Surface glass temperatures after 30 min are 125 degrees F. Handle is reading 91 degrees F. All temperatures are within Whirlpool cooking temperature surface limits. No issues found, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25IVSS00
Near Shaker Heights, OH 44122
Corina B
Job Details: 11/07/2022
"CC that the ice maker does not work. Confirmed. Found the optic eyes are flashing and staying solid for a second. When the flap is closed. Will need new optic eyes. ; ordrng 1 W10757851 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cleveland, OH 44110
Joe O
Job Details: 11/07/2022
Cc: not washingFound error codes f7e1(tach missing) f7e6(motor circuit open). Ran manual spin. Motor humming. Replaced capacitor. Ran auto test. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYWH2
Near Cleveland, OH 44109
Angel
Job Details: 11/07/2022
Replaced seals and steamed out so they can seal properly. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/07/2022
"Cc of unit not cooling properly and not running Found fan just humming getting intermittent power needs fan and control Advised on thermistor replacement as well; ordrng 1 WPW10464673 (motor-evap) and 1 WPW10383615 (thermistor) and 1 W11035836 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ravenna, OH 44266
Brian M
Job Details: 11/07/2022
Cc of unit not functioning properly Found errors for long fill Found no issues with water valve Ran auto test OP Test Ok Advised to watch
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dorset, OH 44032
Dan H
Job Details: 11/07/2022
"Customer complaint that unit is not completing cycles, ran diagnostics found f5e2(lid lock fault) error code, lid is not locking, installed new lid lock, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland, OH 44128
Manny
Job Details: 11/07/2022
"Cc oven not lighting, verified and found igniter burned out, send pics to BJ for credit from marcone, replaced igniter using TS # 12400035 opt test ok.; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Maple Heights, OH 44137
Manny
Job Details: 11/07/2022
"Replaced control, ran test cycle opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Kent, OH 44240
Brian M
Job Details: 11/07/2022
New door scratched and dented in corner Needs reorder Installed so customer could use Also found upper mounting screws to also to be bent not fully in place Needs 3 long upper screws ; ordrng 1 W11416374 (Panel) and 3 WPW10348409 (screw)s and 3 WPW10348408 (screw)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Aurora, OH 44202
Brian M
Job Details: 11/07/2022
Cc unit making noise Found unit not going into defrost Fan hitting ice Ran diagnostics found unit kicking out of defrost Needs control ; ordrng 1 WPW10675033 (cntrl-elec)
We serviced a
AMANA DRYER
Model LE8407W2
Near Parma, OH 44129
David R
Job Details: 11/07/2022
"Cc unit not heating. Broken coils on element. Will need element assembly and thermostat. Customer paid SVC only. Do not order parts. ; ordrng 1 61927 (Heater) and 1 WPY61372 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Cleveland, OH 44130
Gabriel P
Job Details: 11/07/2022
"Replace both rails,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Thompson, OH 44086
Dan H
Job Details: 11/07/2022
"Installed new gearcase, pulley, belt, shield, and suspension, op test good"
We serviced a
GE WALL OVEN
Model PT7050SF5SS
Near Painesville, OH 44077
Dan H
Job Details: 11/07/2022
"Customer complaint of f96 error code, confirmed, cooling fan is receiving 120vac , unit needs new cooling fan; ordrng 1 WB26X24020 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID B/IN REFRIGERATO
Model KSSP42QFS05
Near Cleveland Heights, OH 44112
Joe O
Job Details: 11/07/2022
"Cc: unit shutting off, no powerFound unit completely shut down. No power to compressor, thermostat or lighting. Checked at power switch have power coming in. Switch shorted internally. Needs on off switch; ordrng 1 WP2266802 (switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Westlake, OH 44145
Marie V
Job Details: 11/07/2022
"Cc that sometimes gets a code of F9E1. Verify unit, unit had water stain at the bottom , but no water at the moment. Also unit is installed where the bottom is pushed in and top is out more. Should be leaning back to avoid leak at the front. Unit has brass heater will need new heater here SP W11540964. Checked control and wires on unit, no burning sings or smell at this point. f9e1 not draining; ordrng 1 W11412291 (Drain pmup) and 1 W11537778 (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS8
Near North Royalton, OH 44133
David R
Job Details: 11/07/2022
"Cc unit icemaker not working. Found cycled halfway through and stuck, will not cycle on its on. Will need icemaker, customer to pay SVC only. Do not order parts. ; ordrng 1 D7824706Q (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cleveland, OH 44111
Angel
Job Details: 11/07/2022
Cc that unit is not heating. Verified power and from L1 to L2 has no power found that outlet has a inline breaker box and found a blown fuse customer stated they will buy new fuse and recommended to make sure fuse is not getting overheated she stated she will have an electrician come out. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Aurora, OH 44202
Brian M
Job Details: 11/07/2022
Recovered refrigerant Installed compressor Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 68g r 600 normal frost pattern OP Test Ok Advised to watch for 48 hours ; used 1 W10843121 (DRIER) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2634KE1
Near Cleveland, OH 44113
Corina B
Job Details: 11/07/2022
"CC that there is a code sy ce. Confirmed. Communication between the ui and control. Checked the wires at the control, ui and the door, good. The boards look good. Called BJ if wires and board look good to replace the main control. There could be a break in a wire. Cust does not want to repair ; ordrng 1 5303918514 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODC304ESS01
Near Beachwood, OH 44122
Joe O
Job Details: 11/07/2022
"Cc: intermittent vibration noise, oven temps not correct(burning food)Customer stated the unit has made a terrible vibration noise a couple times, stated they can smack the side wall of cabinet and it will stop. Customer stated the lower oven tends to burn items on the bottom. Advised customer to allow additional 15 to 20 mins after initial preheat. Ran test bake. Found small vibration from upper blower. Found unit averaging 360 degrees, advised whirlpool states 16 degrees off is normal. Advised customer on how to calibrate oven. Needs upper blowerCustomer showed pop; ordrng 1 WPW10016550 (blower)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near Lakewood, OH 44107
Angel
Job Details: 11/07/2022
Cc that they keep getting a uo error code when starting unit. Confirmed code started displaying which code is for issues with vent assembly replaced it with new vent assembly tested unit. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Solon, OH 44139
Brian M
Job Details: 11/07/2022
Cc no cool Found leak on ff evap Needs evap and filter drier ; ordrng 1 WPW10239732 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Strongsville, OH 44136
David R
Job Details: 11/07/2022
Replaced FZ LED light. Good. Op Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Cleveland, OH 44104
Corina B
Job Details: 11/07/2022
The serial number does not match. Called MP talked to BJ unit is less then a year old. The handle and the bracket are bent. Will need the bracket and handle ; ordrng 1 W11105179 (Handle) and 2 W11389703 (Brackets)s
We serviced a
MAYTAG RANGE
Model MER6775AAS
Near Lyndhurst, OH 44124
Joe O
Job Details: 11/07/2022
"Cc: left front burner not workingFound front right element shorted out. Needs front 2 burners, and left front infinite switch; ordrng 1 W10823716 (elmnt-surf) and 1 W10823713 (elmnt-surf) and 1 WP74003122 (switch- in)"
We serviced a
MAYTAG DRYER
Model MDE7658AYW
Near Lakewood, OH 44107
Angel
Job Details: 11/07/2022
Cc that unit will not start. Confirmed tried starting unit and it will not start checked power and unit has 120vac from L1 to L2 and from neutral to L2 0vac found that it has a fuse box and one of the fuses were blown customer stated he will get new ones and I also explained to him that if the fuse starts getting hot they will either have to get a new fuse box installed or run wiring directly to the homes fuse box.
We serviced a
KITCHENAID OTR MICROWAVE
Model KHMS2040BSS1
Near Chagrin Falls, OH 44022
Brian M
Job Details: 11/07/2022
Cc unit not powering on Found outlet not getting power Used different outlet Ran test OP Test Ok Needs electrician
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Brecksville, OH 44141
David R
Job Details: 11/07/2022
Cc ice builds up on bottom of FF. Found the drip pan to evap is warped. Will need to also steam ice and drain under FF evap. Ordering drip pan. ; ordrng 1 W11457241 (Pan drip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH00
Near Highland Heights, OH 44143
Joe O
Job Details: 11/07/2022
Cc: leaking in ff sectionFound ff evap drain plugged. Cleared drain tube. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Willoughby, OH 44094
Corina B
Job Details: 11/07/2022
"Customers mother is here. Customer stated I scratched the ff door, do not see any scratches on the door. Never pulled unit out. Took pictures of marks, looks like whatever cleaning supply was being use and a paper towel. Wiping up and down, also. Advised cust to use a microfiber towel to clean refrigerator and to go with the grain. Leveled the doors width between the doors. The ff door is sticking out father then the freezer door. Found moisture on the freezer door. Door seals are good. Will need a new door on the freezer could have lack of insulation to cause the moisture on the door. Found a tiny scratch at the mid/top of the ff door on the inside, never touched the top of the ff door. Took picture. Office to reschedule appointment. Advised cust to look at door and have unit pulled out for us when returning. ; ordrng 1 W11561286 (Door)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near North Royalton, OH 44133
David R
Job Details: 11/07/2022
"Stacked unit. Replaced dispenser. Ran diagnostics, good, no leaks. Tightened up hoses and drain hose as well. Good. Op Test Ok."
We serviced a
KENMORE WASHER
Model 110.27082603
Near Westlake, OH 44145
Angel
Job Details: 11/07/2022
Replaced suspension tested. Opt test ok.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Pepper Pike, OH 44124
Brian M
Job Details: 11/07/2022
Cc unit would randomly shut off and on and started leaking Found drain pump causing issue Needs pump Water damaged the floor in front off and behind unit Took pics of visible damage ; ordrng 1 W11539855 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4850BW1
Near Mentor, OH 44060
Dan H
Job Details: 11/07/2022
"Installed new drain pump, op test good"
We serviced a
KITCHENAID RANGE
Model KFEG504KPS1
Near Painesville, OH 44077
Dan H
Job Details: 11/07/2022
"Installed new element and control, op test good"
We serviced a
WHIRLPOOL RANGE
Model JJW8627DDB
Near Cleveland, OH 44124
Jason N
Job Details: 11/07/2022
"Cc unit code 4d21 and no bake options will workRan diagnostics, verified 4d21 for no reverse airflow (low or no) on upper cooling fan. Pulled unit and replaced upper cooling fan. Power cycled unit, cleared code. Ran bake test on upper and lower ovens. Both preheated, no faults. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near North Olmsted, OH 44070
Marie V
Job Details: 11/07/2022
"Cc that the glass is changing the color like loosing it. Try taking pics but not too clear to identify it. Office will contact cust if warranty does not cover cooktop stains. Is not a scratched, when pass hand does not feels anything in top; ordrng 1 W11183708 (Cooktop glass black)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Willoughby, OH 44094
Jason N
Job Details: 11/07/2022
Installed UI console. Ran diagnostics cycle. Op test good.
We serviced a
AMANA REFRIGERATOR
Model ASD2524VEW00
Near Painesville, OH 44077
Dan H
Job Details: 11/07/2022
"Customer complaint that handle is loose, confirmed, no damage, tightened handle, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near North Royalton, OH 44133
Gabriel P
Job Details: 11/07/2022
"Follow each step of seal system,opt test ok advise customer wait 24 and puta bottle of water in the freezer"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Mentor, OH 44060
Jason N
Job Details: 11/07/2022
"Cc unit not starting Checked power into unit, good at 243v L to L. 121v, L to N. Checked door switch continuity, reading closed when switch is depressed. Belt switch checks good. Reassembled unit. Ran dryer op test. Unit turned on and started heating. Checked airflow through vent outlet, good airflow. Stopped and started cycle several times, unit started each time. Unable to duplicate no start issue at this time."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW01
Near North Ridgeville, OH 44039
Marie V
Job Details: 11/07/2022
Cc that the unit is making ice intermittently. Took temps 3* in freezer and 40* in fresh food. Unit is on defrost at this point. Theres a full bin of ice. Theres good pressure at the door. Cycled ice maker and it cycled good and filled up with water. Could not find issue. At this point. Advice cust to monitor.
We serviced a
FRIGIDAIRE RANGE
Model FFGF3023LBF
Near Madison, OH 44057
Dan H
Job Details: 11/07/2022
"Customer complaint of f13 error code, confirmed, unit needs new control and overlay per tech sheet for error code shown; ordrng 1 5304509983 (Cntrl) and 1 316419141 (Overlay), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASHER
Model GFW450SSM1WW
Near Highland Heights, OH 44143
Joe O
Job Details: 11/07/2022
Installed latch and ui board. Ran test cycle. Found unit not draining. Needs drain pump; ordrng 1 WH23X25518 (pump)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Madison, OH 44057
Dan H
Job Details: 11/07/2022
"Customer complaint that oven is not heating, found control only sending 23vac to element now, unit needs new control, customer does not want repair ; ordrng 1 WPW10586737 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Columbia Station, OH 44028
Gabriel P
Job Details: 11/07/2022
"Replace valves,and advise customer to monitor,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Pepper Pike, OH 44124
Brian M
Job Details: 11/07/2022
"Cc fan noise and unit keeps frosting up Found unit not going into proper defrost fan is surging and when running is loud from hitting ice build up Advised on fan and control replacement ; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11249952 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near North Ridgeville, OH 44039
Marie V
Job Details: 11/07/2022
"Cc that the unit is not draining, last time it said done but water still on drum. Now theres a full basket with water and showing f9e1 on display. Ran diag error code f9e1 long drain fault. Unit does nothing, no fill, no drain, does not locks door. Does not start cycle. Removed all water from unit, verify drain pump 17th s, nothing stuck. Unit will need Lower harness, latch and control. Replaced drain pump. Office will contact once they have eta on the part; ordrng 1 W11394572 (Latch) and 1 W11590868 (Harness) and 1 W11543994 (Control)"
We serviced a
SAMSUNG DRYER
Model DV42H5200EPA3
Near Thompson, OH 44086
Jason N
Job Details: 11/07/2022
"Installed rear support roller. Ran dryer op test for several minutes, no abnormal noises heard. Op test good."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near South Amherst, OH 44001
Marie V
Job Details: 11/07/2022
Replaced lid and latch. Ran calibration and auto test. Op test 9k
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near LaGrange, OH 44050
David R
Job Details: 11/07/2022
"Replaced trim kit with ducts. Put a bowl of water in. Condensation built up around trim after 7/8 mins. Called techline, unit is working as designed, no other changes can be made and techline agrees. All components working and techline agree as unit is working and nothing else can be done Unit is working. Giving customer file number and if they want to contact customer care if needed for anything else."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF5
Near Willoughby, OH 44094
Corina B
Job Details: 11/07/2022
"CC that there is water leaking on the floor not all the time and the ui lights do not all work. Confirmed. Found water on on the left side of the refrigerator. Found the supply line leaking. Advised cust to replace the plastic water line with a braided flex line or copper. The lights on the water, crushed are not illuminating. Will need a new ui and a supply line. Opt test ok ; ordrng 1 5304512624 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Avon Lake, OH 44012
Angel
Job Details: 11/07/2022
"Cc that spray arm melted. Went to replace spray arm and noticed the one sent was the wrong one so i made sure that nothing else was wrong so i could order everything now but its only the bottom spray arm taking the one sent to return. Ordrng 1 5304517203 (Spray arm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Cleveland, OH 44120
Manny
Job Details: 11/07/2022
"Cc unit making noise and not washing properly, ran diagnostics and no codes ran test cycle and ok, unit is working as designed, customer said that they just wanted to make sure it was working properly, because this is a lot different than the old one that they had and it makes so many different noises, explain that all noises Ive heard are all normal, unit is working as designed, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Cleveland Heights, OH 44118
Manny
Job Details: 11/07/2022
"Cc unit leaves clothing wet at the end of the cycle, ran diagnostics and no codes found, ran test cycle and good, Checked all cycles to verify that the spin is on, spin was on Lowe speed on multiple cycles, advise customer to verify that the spin speed is either on high or max extract, for a better spin performance, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Cleveland Heights, OH 44118
Manny
Job Details: 11/07/2022
"Replaced cam, shifter and belt, ran diagnostics cycle and opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FW2
Near University Heights, OH 44118
Manny
Job Details: 11/07/2022
"Cc unit turning on on its own, check power and good voltage, set to bake unit good heat, set to broil and let it preheat good heat, turned oven off and staying off, check control for any loose connector and all secure, cant duplicate the issue, advise customer to monitor the unit and if the issue comes back to try and record it so we can see whats going on and to see if there is any error code. Opt test ok"
We serviced a
GE RANGE
Model JHP56002WH
Near Cleveland, OH 44108
Manny
Job Details: 11/07/2022
Installed drip pan opt test ok
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Avon, OH 44011
Gabriel P
Job Details: 11/04/2022
Track came out of place correct issue opt test ok
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Cleveland Heights, OH 44118
Joe O
Job Details: 11/04/2022
"Cc: contact service error message Found error f8e0(blower fan speed too low). Cleared error. Tested blower fan. Needs blower fan. Customer to contact to continue with repair; ordrng 1 W11107275 (fan-blwr), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Aurora, OH 44202
Corina B
Job Details: 11/04/2022
"CC that the u it is leaking on the left side. Confirmed. Found the dishwasher not level, leveled the unit. Still dripping. Will need a gasket. Office will need to reschedule. ; ordrng 1 W11483553 (Tub gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Windham, OH 44288
Jason N
Job Details: 11/04/2022
"Cc unit freezer light and top FF lights are out/dim Customer stated freezer LED was replaced less a month ago, but it looks like that same thing. Checked LED modules, found upper rear LED in ff section faulty ; used 1 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Atwater, OH 44201
Jason N
Job Details: 11/04/2022
"Cc unit not dispensing ice or water.Customer states the randomly the ice and water dispense will not work. Tested door inputs, tested good. Found pad switch test failed several times to come back as input 1. Pad switch, possibly UI issue. Ordering both part. Customer stated the RH door gasket is torn. Confirmed, will order door gasket as well. ; ordrng 1 W11387387 (UI) and 1 W10853387 (Pad) and 1 W10407212 (Gasket)"
We serviced a
ELECTROLUX WASHER
Model EFLS517STT0
Near Aurora, OH 44202
Corina B
Job Details: 11/04/2022
CC that the unit is leaking water and smells. Started a cycle found water dripping from the bellow. Advised cust to use 1-2 tablespoons of he detergent and Lysol sanitizer. Use the afresh tablets to clean the washer. Cleaned the bellow. Started a cycle with clothes no leaks. If still leaking will need a new bellow. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Painesville, OH 44077
Dan H
Job Details: 11/04/2022
"Customer complaint that cycle selection buttons are not working, ran diagnostics found f5e1(lid switch fault) error code, ran test cycle, lid locked, unit completed test cycle, unit passed user interface test, started normal wash cycle, lid locked unit filled and advanced to wash cycle, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDZ0
Near Fairport Harbor, OH 44077
Dan H
Job Details: 11/04/2022
"Customer complaint that unit is not washing, found motor disconnected from control, reconnected, wash motor started"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB01
Near Cleveland, OH 44106
Joe O
Job Details: 11/04/2022
"Cc: buzzing, intermittent electrical burning smell Found buzzing is compressor running. Advised customer this is a normal noise from the compressor. Checked compressor compartment, and electrical. Could not find any shorted or burned harness or component. Could not duplicate issue. Op test ok Documented with whirlpool tech line."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Streetsboro, OH 44241
Corina B
Job Details: 11/04/2022
CC that there is a noise. Confirmed. Noise is from the drain pump turning on. Noise is normal. Dryer vent is smaller then 4. Gave customer dryer vent wizard. Opt test ok
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Avon, OH 44011
Gabriel P
Job Details: 11/04/2022
Unit working as design
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44127
Joe O
Job Details: 11/04/2022
"Cc: not working, making noise Found error codes f8e1(long fill no fill) f0e2(over suds). Found unit not draining. Found debris in drain pump. Removed debris. Ran auto test and calibration. Op test ok"
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DP02
Near Brecksville, OH 44141
Corina B
Job Details: 11/04/2022
Replaced the ui. Set unit up. Heated the ovens. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Maple Heights, OH 44137
Joe O
Job Details: 11/04/2022
Installed door glass. Op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Shaker Heights, OH 44122
Joe O
Job Details: 11/04/2022
"Cc: not heating at the beginning of cycleAdvised customer they are not designed to heat the water at the start of the cycle. Advised customer the unit will only heat the water so far, and if it cannot reach the target temp or water is not hot at the beginning of the cycle it will shut off the heater. Ran test cycle(customer had water running at sink prior to starting) unit had hot water. Op test ok"