We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS02
Near Bratenahl, OH 44108
Jason N
Job Details: 03/07/2022
"Installed damper control and thermistor, set temperatures to recommended (4 on both sections). Advised customer to monitor, op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Bay Village, OH 44140
Angel
Job Details: 03/07/2022
Replaced lid and hinges took back with me one of the right hinges. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model AFF2534FEW
Near Strongsville, OH 44149
David R
Job Details: 03/07/2022
"Cc unit not cooling. Both sections, 60*. No frost pattern on evap. Unit is from 2007 almost 15 years old. Compressor overloading. Will get up to 800-900 watts and cut off. Giving estimate for sealed system repair. Customer paid SVC only. Do not order parts **3 job count if customer wants unit repaired. ; ordrng 1 W10160407 (Compressor) and 2 WPW10143759 (UV drier)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Strongsville, OH 44149
David R
Job Details: 03/07/2022
"Cc unit not cleaning or agitating properly. Found actuator on unit that comes out of place. Replaced actuator. Tested. Ran calibration and diagnostics. Good, op test ok. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Maple Heights, OH 44137
Gabriel P
Job Details: 03/07/2022
Found lots of oil leaking and damage other parts ordering parts needed took pictures of damage parts ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W10832724 (Motor) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 WPW10215115 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Garfield Heights, OH 44125
Gabriel P
Job Details: 03/07/2022
Found freezer working and fan as well but for some reason cold air flow failing to get to fridge order parts needed ; ordrng 1 W11082783 (Ui) and 1 W10435575 (Fascia) and 1 WPW10487766 (Harness) and 1 W11087463 (Motor damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Avon Lake, OH 44012
Angel
Job Details: 03/07/2022
Replaced ice maker and ice chute made sure ice maker cycled properly. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model LSQ9200PQ0
Near Avon Lake, OH 44012
Angel
Job Details: 03/07/2022
Replaced latch tested unit. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Mentor, OH 44060
Dan H
Job Details: 03/07/2022
"Customer complaint that unit is not heating water, ran diagnostics test cycle, no error codes found, unit completed test cycle, heater is working, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Bay Village, OH 44140
Manny
Job Details: 03/07/2022
"Replaced shifter, cam and belt ran diagnostics cycle op test ok"
We serviced a
GE RANGE
Model JB650DF4WW
Near Mentor, OH 44060
Dan H
Job Details: 03/07/2022
"Customer complaint that oven is 25 degrees less than its set to, oven temperature sensor is good, started bake for 350 degrees, temperature after preheat at 355 degrees, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Elyria, OH 44035
Marie V
Job Details: 03/07/2022
"Cc that the unit keeps running, non stop and sometimes it will finish the cycle good. Verify air flow outside, perfect. Unit will need new timer. Cust will call back if they decide to continue ; ordrng 1 WPW10185982 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
ELECTROLUX DRYER
Model EFME627UTTO
Near Rock Creek, OH 44084
Brian M
Job Details: 03/07/2022
Installed 2 rollers and idler Could not get rear roller shafts off to replace rear rollers
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near South Amherst, OH 44001
Angel
Job Details: 03/07/2022
Replaced valve tested dispenser. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 03/07/2022
"CC that the unit is not cooling. Confirmed. Fz 50* ff 50*. Checked the evaporator no frost pattern on the evaporator. Compressor and fans are running. Will need a new evaporator. The process stub is not long enough. Will need a compressor. The compressor is under warranty ; ordrng 1 W10836706 (Evaporator) and 2 WPW10143759 (Drier)s and 1 WPW10507886 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR COOKTOP ELE
Model JED3536GS01
Near North Royalton, OH 44133
David R
Job Details: 03/07/2022
See other techs PVR. Helped with install of cooktop. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model GST9630PL1
Near Valley View, OH 44125
Gabriel P
Job Details: 03/07/2022
"Replace motor ,coupler,drain pump,capacitor,opt test ok"
We serviced a
JENN-AIR COOKTOP ELE
Model JED3536GS01
Near North Royalton, OH 44133
Gabriel P
Job Details: 03/07/2022
"Replace cooktop,but trim did not fit on new cooktop and is no longer sticking also the six gromet are not sticking to new cook top ordering parts ; ordrng 6 W11568604 (Gromet)s and 1 W11093627 (Trim stainless)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Avon Lake, OH 44012
Angel
Job Details: 03/04/2022
Cc that unit is not spinning. Ran diagnostics and found error code F0E5 off balance load ran a agitation and spin and was good tested the suspension and were pretty bad they need to be replaced. Joe from maintenance said that he has a pair that he will change them out. Only service call needs to be charged. Opt test ok.
We serviced a
KENMORE WASHER
Model 11026132410
Near Chardon, OH 44024
Joe O
Job Details: 03/04/2022
Cc: not advancing through cyclesFound error codes f8e6(water hazard) f0e5(off balance) f0e3(overload). Ran auto test. Ran calibration. Unit functioning as designed. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36DBX00
Near Mayfield Heights, OH 44124
Joe O
Job Details: 03/04/2022
"Cc: unit shutting off, ice maker making noise when cyclingFound wire shorting noise when door open, then unit shut off. Found switch shorting out. Found chute delay loud during cycling. Needs switch and Ice maker chute delay; ordrng 1 WP2266802 (switch) and 1 WP1120581 (mechanism)"
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Lyndhurst, OH 44124
Jason N
Job Details: 03/04/2022
"Cc unit not heatingRan dryer op test, confirmed no heat. Found ignitor not glowing/no flame. Checked all thermals and connections. Found hi limit cutoff open. Replaced using customer supplied pre Id part. Good ignitor good and flame. Checked airflow through venting at house outlet. Good strong airflow. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Broadview Heights, OH 44147
David R
Job Details: 03/04/2022
"Mullion is damaged, took pics hard to see. Starches all over, customer also mentioned shelf thats damaged from delivery. Took pics. Putting in order for parts. Customer wants notes sent over to her if possible, she is going to try and get a new unit. Told her to contact lowes and whirlpool customer service. ; ordrng 1 W11043010 (Mullion) and 1 W11243759 (Shelf)"
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Painesville, OH 44077
Dan H
Job Details: 03/04/2022
"Customer complaint that unit is not heating, confirmed, found element open, installed new element, op test good"
We serviced a
SAMSUNG DRYER
Model DV220AEWXAA01
Near Burton, OH 44021
Brian M
Job Details: 03/04/2022
"Cc no heat Found heater open Needs heater ; ordrng 1 DC97-14486A (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GSH25JGDE WW
Near Painesville, OH 44077
Dan H
Job Details: 03/04/2022
"Cleared evaporator , installed new heater and bimetal, op test good"
We serviced a
KENMORE DRYER
Model 110.65132411
Near Painesville, OH 44077
Dan H
Job Details: 03/04/2022
"Customer complaint of squealing noise, confirmed noise is coming from pulley, installed dryer repair kit, op test good ; used 1 4392065 (Repair kit) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FEF326FBC
Near Parma, OH 44134
David R
Job Details: 03/04/2022
"Replaced control and temp sensor. Temp sensor had different connection, had to splice off connection from old sensor to new. Ran at 350, good, heat cycling. Op test ok."
We serviced a
GE REFRIGERATOR
Model PDS22SCPARSS
Near Lakewood, OH 44107
Corina B
Job Details: 03/04/2022
"Replaced the control. Did not push unit back already in the middle of the floor. Opt test ok ; used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Cleveland, OH 44111
Corina B
Job Details: 03/04/2022
CC that the ice maker is not working. Confirmed. Ice maker is not cycling. Replaced the ice maker. Cycled. Opt test ok
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Sheffield Lake, OH 44054
Marie V
Job Details: 03/04/2022
"Cc that the unit will not drain. Unplugged unit and waited a few min and plugged back in. Press valve and unit started draining. Ran diag , one error about water temperature. Explain cust to run hot water before starting unit. For now unit is working good."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/04/2022
Installed heater Ran test cycle OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Lyndhurst, OH 44124
Jason N
Job Details: 03/04/2022
Installed control and inlet valve. Ran quick wash cycle x2. Fabric softener flashes both times. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chagrin Falls, OH 44022
Joe O
Job Details: 03/04/2022
"Cc: noise during operationCustomer stated roughly every 10 mins unit makes strong growling noise then stops. No abnormal noises upon arrival. Tested fans and damper and compressor. Customer stated similar to damper noise but a lot louder. Found ice maker running with no water hooked, noise coming from water valve. Turned off ice maker. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBRS21KDH01
Near Beachwood, OH 44122
Jason N
Job Details: 03/04/2022
Cc unit making grinding noiseCustomer states unit occasionally makes a grinding nose. Started unit into cooling mode. Found evaporator fan motor bearings are worn causing motor to squeal. Unit will need evaporator fan motor. Part (2160412) is NLA for unit. Unable to repair.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/04/2022
Installed ui OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Parma, OH 44134
David R
Job Details: 03/04/2022
"Replaced motor, shifter and capacitor. Ran diagnostics, good. Op test ok."
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Cleveland, OH 44111
Corina B
Job Details: 03/04/2022
CC that there is a loud noise. Confirmed. Found the support roller worn. Replaced the dryer repair kit from t/s. Opt test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
GE DRYER
Model GTD84GCPN0DG
Near Avon Lake, OH 44012
Angel
Job Details: 03/04/2022
Cc that unit was shutting off quick on a auto dry removed door and found wire out of place replaced tested unit. Opt test ok.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Aurora, OH 44202
Brian M
Job Details: 03/04/2022
Cc of leak still Could not find anything to lead to a leak Ran test cycle no issuesReplaced bellow Ran test again still no issue Advised to watch
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Beachwood, OH 44122
Jason N
Job Details: 03/04/2022
"Cc unit leaking from doorRan wash test with door split. Found leaking from vent gasket. Unit needs vent gasket. Replaced using misc. truck stock part. Reran wash test for 10 minutes, no leaks found. Op test good.; used 1 WP8269259 (Gasket) from stock"
We serviced a
AMANA REFRIGERATOR
Model ABR2222FES
Near Parma, OH 44134
David R
Job Details: 03/04/2022
"Replaced defrost thermostat and control. Noticed ice building up on evap line as well, could indicate sealed system repair. Customer to monitor for cooling and give 24hrs. If anything else pop up we will return. As of now, op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Brooklyn, OH 44144
Corina B
Job Details: 03/04/2022
Replaced the door. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bay Village, OH 44140
Angel
Job Details: 03/04/2022
Replaced pump and valve tested unit. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model LSW9700PQ2
Near Westlake, OH 44145
Jason N
Job Details: 03/04/2022
"Cc unit not agitating and or spinningRan wash unit filled but did not agitating, only humming noise. Ran spin test, same result, unit only humming. Pulled drain pump off to ensure not jammed. Motor and trans free spinning, no binding anywhere in drive. Checked power to motor start windings gray to red, reading 117v when timer pulled out. Unit needs drive motor. ; ordrng 1 WP661600 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Bedford Heights, OH 44146
Joe O
Job Details: 03/04/2022
Installed handle. Op test ok
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Parma, OH 44129
Manny
Job Details: 03/04/2022
"Cc unit has no power, verified and no lights on on console, checked power to unit have 121VAC removed control checked power to ui no power to ui disconnected ui connector and led on control goes off and looses power, unit will need main control and console Ui. Customer will not proceed with the repair at this time.; ordrng 1 WD21X24901 (Electronic control) and 1 WD21X23462 (User interface), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Parma, OH 44129
Manny
Job Details: 03/04/2022
"Replaced ice maker, opt test ok advise customer to allow 24 hrs to get a full bin"
We serviced a
GE DRYER
Model DBXR463EG6WW
Near Mentor, OH 44060
Dan H
Job Details: 03/04/2022
"Customer complaint that felt fell off, confirmed, installed new felt, op test good"
We serviced a
MAYTAG WASHER
Model MVWC200XW1
Near Garfield Heights, OH 44125
Marie V
Job Details: 03/04/2022
Replaced belt. Ran calibration. Op test ok
We serviced a
JENN-AIR RANGE
Model JDS9860CDB00
Near Amherst, OH 44001
Gabriel P
Job Details: 03/04/2022
Check element for continuity is good check voltage going to element is 51 no good ordering control ; ordrng 1 WP8507P231-60 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bedford, OH 44146
Joe O
Job Details: 03/04/2022
"Cc: pump running after opening lidCustomer stated they had wet clothes in unit when issues started, but unit was off. Drain pump running. Advised customer on pressure issues, and the unit may have gotten a overflow issue due to water from clothing. Found error codes f0e5(off balance). Ran auto test and calibration. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Parma, OH 44134
Marie V
Job Details: 03/04/2022
"No refrigerant to recover, unit had a leak. Replaced filter drier and sealed up the leak at the suction line. Set unit into a vacc, filled unit with 4.7oz r134a. Full frost pattern. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Columbia Station, OH 44028
Marie V
Job Details: 03/04/2022
Cc that when you open the door it just drops. Confirmed. Pulled out unit a little and found that the spring was off place. Corrected issue. Optest ok
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Amherst, OH 44001
Gabriel P
Job Details: 03/04/2022
Found error code f4e3 motor not running ordering pump motor ; ordrng 1 W11416363 (Pump)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/04/2022
Found leak leaking from valve it needs to be tighten correct issue opt test ok
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near North Royalton, OH 44133
Manny
Job Details: 03/04/2022
"Cc unit still doing the same thing, went to replace interlock switches, terminals are bigger than original switches when I look at the box it was a different part number than what we ordered. Reordering interlock switches ; ordrng 1 W11244494 (interlock)"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Solon, OH 44139
Brian M
Job Details: 03/04/2022
Installed blower noise reduction and installed idler and rollers Unit still seems to have a slight vibration can not determine cause ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Bedford, OH 44146
Joe O
Job Details: 03/04/2022
Installed drain hose. Ran test cycle. Op test ok
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/04/2022
"Found fuse open,replace from t/s,opt test ok ; used 1 WP3392519 (THERMAL FUSE), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUB2642LF9
Near Geneva, OH 44041
Dan H
Job Details: 03/04/2022
"Customer complaint that op test good unit is not cooling, fresh food section temperature at 51 degrees, freezer section temperature at 26 degrees, found evaporator frozen solid, defrost thermostat is open, unit needs new defrost thermostat ; ordrng 1 242115279 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGD5630HC3
Near Cleveland Heights, OH 44118
Jason N
Job Details: 03/04/2022
"Cc unit not heating Ran unit on timed dry high temp. Good ignition and flame. Let cycle several times. Customer stated they use regular setting and it stays on sensing the entire cycle without ever heating. Used damp clothing load, confirmed unit stays in sensing without heating. Checked thermistors resistance, outlet good at 69k, inlet good at 17k. Ran diagnostics mode, unit powers down when running door switch test. Tried twice, unit powered down each time. Ordering console and ACU. Customer had to leave, unable to reschedule with next date.; ordrng 1 W11384512 (Console) and 1 W11512510 (ACU)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44111
Angel
Job Details: 03/04/2022
Cc that unit started doing the same beep again. Checked error codes and had the F8E4 float switch open can not locate any leaks and the drip pan and float switch are completely dry no water residue or nothing. Called AB to see if he had any ideas and said to replace control board and float switch. Ordering parts.; ordrng 1 W11410066 (Control) and 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Strongsville, OH 44136
Manny
Job Details: 03/04/2022
"Cc unit not draining, found unit almost half way full of water, used shopvac to drain water, removed pump as pump is not working, unit need a drain pump.; ordrng 1 WPW10661045 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW
Near Solon, OH 44139
Brian M
Job Details: 03/04/2022
Cc unit gives error about drain Found no errors Ran auto test and calibration Found drain pump cable to have separated Put wire clip on to connect lineAdvised to connect to WiFi If cant connect advised to call whirlpool about connections
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Maple Heights, OH 44137
Joe O
Job Details: 03/04/2022
Installed belt. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 03/04/2022
Found pulley squeaking replace from t/s opt test ok ; used 1 279640 (PULLEY-IDR) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Independence, OH 44131
David R
Job Details: 03/04/2022
Replaced both FF gaskets. Good. FZ gasket not needed. Op test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Cleveland, OH 44135
Corina B
Job Details: 03/04/2022
Readjusted the dishwasher. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near North Olmsted, OH 44070
Angel
Job Details: 03/04/2022
Replaced ui console and harness. Tested unit in diagnostics ran through all steps. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Cleveland, OH 44120
Jason N
Job Details: 03/04/2022
"Cc unit needs door gasket replacedCustomer stated hes getting condensation in his ff section occasionally. Replaced door gasket using customer supplied pre id parts. Noticed RH door broken at lower corner, hinge receiver sticking out. Unit will need RH door replaced, as this is causing door not to close tightly. Advised customer 4-8weeks and call office to schedule when door arrives. ; ordrng 1 LW10413519 (Door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Strongsville, OH 44136
Manny
Job Details: 03/04/2022
"Cc unit not washing properly k ran diagnostics and noticed basket spinning slow during spin cycle, removed basket and found a lighter stuck between basket and tub preventing unit from spinning, removed lighter and ran test cycle, op test ok"
We serviced a
GE DRYER
Model GTD42GASJ2WW
Near Chagrin Falls, OH 44022
Brian M
Job Details: 03/04/2022
Cc unit not starting Found button broken Needs button
We serviced a
MAYTAG DRYER
Model MDE8400AYW
Near Beachwood, OH 44122
Joe O
Job Details: 03/04/2022
"Cc: burning smell, noise while runningFound loud squeal when running. Found roller seizing to shaft. Needs rollersCustomer does not want to repair at this time ; ordrng 2 12001541 (bearing & roller asy)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB5601AWW
Near Brook Park, OH 44142
Corina B
Job Details: 03/04/2022
"CC that the unit is leaking from the right side. Found the unit is not secured on the left side. Started a cycle, no leaks. Secured the dishwasher left side. Found the inner door seal, not flush with the tub. Will need a inner door. Part is nla. ; ordrng 1 99002970 (Inner door)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near North Ridgeville, OH 44039
Angel
Job Details: 03/04/2022
Cc that unit was not filling as should and that and that she hasnt been able to do the update on unit and wash plate has stains. Explained to her that for the wash plate she would have to get a authorization from whirlpool because its a cosmetics issue not a functioning issue. Verified what she was saying about the not filling and washer was fine she had the cycle on normal and explained to her that she will not get anymore water than what she had because a normal cycle is supposed to save you on water even if she has it in deep water wash she would have to select heavy duty cycle or bulky items to get more water. We also tried to pair the unit to her phone again so we can try to do the update which we were not successful asked her to get in contact with whirlpool and and have a representative that can help her out with the update.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Shaker Heights, OH 44120
Joe O
Job Details: 03/04/2022
Installed infinite switch. Tested. Op test ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HB06
Near North Olmsted, OH 44070
Manny
Job Details: 03/04/2022
"Cc unit has a high pitched noise, verified and loud noise sound like mag, replaced mag with pre id part, ran test and no noise, mounted unit back up and ran test noise is there again ran a few test and found out the source of the noise, noise is coming from the unit vibrating against the cabinet, pushed on the side as noise begins and it went away, advise customer to have contractor come back and set the bracket straight since the unit looks closer to the cabinet on the right side and since thats when the Mag is vibration will be stronger. Opt test ok unit is heating and working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Parma, OH 44134
Gabriel P
Job Details: 03/04/2022
"Found hub striped replace from truck stock,then ran test show customer unit agitating,opt test ok opt test ok ; used 1 W10528947 (HUB), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lorain, OH 44053
Angel
Job Details: 03/04/2022
Cc that unit is not cooling in both sections. Checked temperatures and ff section was at 64* and freezer at 28*. Started verifying issue and found evaporator cover frosted all up. Steamed out frost and removed cover and found that unit is not going into a defrost. Verified thermistor and was reading good was a little out of place so fix and zip tied it also verified heater and was functioning as well. Ordering ui.; ordrng 1 W11203289 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB00
Near Brooklyn Heights, OH 44131
Corina B
Job Details: 03/04/2022
"CC that the unit is not cold enough. Confirmed. Checked the frost pattern on the evaporator, ball of ice on the top right hand. Will need a new evap. ; ordrng 1 WPW10314205 (Evaporator) and 2 WPW10143759 (Drier)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
HOTPOINT WASHER
Model HTWP1400F1WW
Near Cleveland, OH 44108
Jason N
Job Details: 03/04/2022
"Cc unit not agitating Customer stated unit doesnt agitate and the drains out. Started wash cycle, unit fills but doesnt agitate. Checked motor, found broken wire to motor control. Spliced wire and connected using wire nut. Unit agitating. Ran spin and drain. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Richmond Heights, OH 44143
Jason N
Job Details: 03/04/2022
Installed UI board. Advised customer to monitor ice production after the next few days and let us know if its continuing to work. ; saved tckt
We serviced a
MAYTAG RANGE
Model MGR7662WQ0
Near Lorain, OH 44053
Angel
Job Details: 03/04/2022
Replaced left and right orifice holders with lines. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Elyria, OH 44035
Marie V
Job Details: 03/04/2022
"Cc that the ice maker stopped working. Took temps, 35* fresh food and 0* on freezer. Tried to jump start ice maker because it stuck on the heater spot, ice maker is getting 120V. Will not operate. Replaced from T/S. Did not cycle. Rebooted unit, pass, leveled unit and tightened freezer handle. op test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRE00
Near Conneaut, OH 44030
Dan H
Job Details: 03/04/2022
"Customer complaint that unit is not cooling properly, fresh food section temperature at 51 degrees, freezer section temperature at 42 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, system has a leak, unit needs new evaporator and filter drier; ordrng 1 WPW10143759 (Drier) and 1 W10314606 (Evaporator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Ashtabula, OH 44004
Dan H
Job Details: 03/04/2022
"Customer complaint that unit is leaking, found a crack in the water inlet; ordrng 1 W11535094 (Wtr inlet)"
We serviced a
GE RANGE
Model JBS160DMBB
Near Ashtabula, OH 44004
Dan H
Job Details: 03/04/2022
"Customer complaint that unit is not working, confirmed, found terminal block burned, unit needs new terminal block; ordrng 1 WB17T10011 (Terminal block)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/04/2022
Cc that the unit runs but no heat. Confirmed. Verify power. Pass. Found cut off open. Replaced cut off. Tested unit. Pass. Op test ok
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Avon, OH 44011
Marie V
Job Details: 03/04/2022
Cc that the fresh food section light stopped working. Confirmed. Found top left hand side light was shorted. Replaced light. Op test okCalled whirlpool tech line they said to have the cust call cust service. Left file number with cust.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Fairview Park, OH 44126
Manny
Job Details: 03/04/2022
"Cc unit need temp adjustment, ran bake at 350 with cast iron pan in the o wand multimeter temp probe attached to pan oven got to 350 check temp with probe and infrared thermometer temps are off by about 15 degrees, adjusted temp offset to 20F ran bake again oven reach 350 checked temps again temp on infrared is 367F and on probe 347F, temps are optimal, advise customer to let the oven preheat for an extra 10 to 15 mins after the oven reaches the set temp to avoid to much heat from escaping the unit when the door gets open, opt test ok"
We serviced a
JENN-AIR MICROWAVE
Model JMW2427DB00
Near Shaker Heights, OH 44120
Joe O
Job Details: 03/04/2022
"Cc: f1e6 errorFound error code f1e6(mw generation error). Tested door by running microwave. Per tech sheet, stated to replace magnetron, Tech sheet also states if magnetron does not fix replace inverter and if that does not work replace microwave acu. Needs magnetron; ordrng 1 W11346197 (Magnetron), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chardon, OH 44024
Brian M
Job Details: 03/04/2022
Installed sump OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Parma, OH 44134
David R
Job Details: 03/04/2022
"Unit is good. All connections are good. Unit was just unplugged. Plugged in, tested. Good. Op test ok."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Painesville, OH 44077
Brian M
Job Details: 03/04/2022
Installed valve OP Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Painesville, OH 44077
Brian M
Job Details: 03/04/2022
Cc unit not advancing Found lid lock malfunctioning Replaced lid lock OP Test Ok
We serviced a
GE WASHER
Model GFW148SSMWW
Near Geneva, OH 44041
Dan H
Job Details: 03/04/2022
"Customer complaint of loud noise during spin cycle, confirmed, found bearings worn out, unit needs new front and rear tub, basket assembly, and tub seal, part is out of stock so not scheduling return appointment ; ordrng 1 WH13X31957 (F tub) and 1 WH45X28351 (Basket) and 1 WH45X31657 (R tub) and 1 WH08X26304 (Seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Rocky River, OH 44116
Manny
Job Details: 03/04/2022
"Cc unit not closing correctly, replaced cam customer says still not staying open in the middle, tried to explain to customer that the door came has 2 notches and when the door open half way it will fall into one of those notches and will either open all the way or close, Ordering the door cam and calling techline from home to document it ; ordrng 1 W10900464 (cam-door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cleveland, OH 44114
Corina B
Job Details: 03/04/2022
Replaced the door. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Beachwood, OH 44122
Joe O
Job Details: 03/04/2022
"Cc: not advancing through cyclesFound error codes f2e1(stuck key), f5e4(lid not opened between cycles). Ran auto test. Found bearings extremely loud. All functions working in auto test. Ran calibration. Ran normal cycle, unit is advancing in wash, low hot water pressure. Needs gear case and water valveCustomer does not want to repair at this time ; ordrng 1 W11454372 (Gear case) and 1 WPW10683603 (water inlet valve), used 1 SHIPPING (shipping and handling) from stock"