We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Broadview Heights, OH 44147
Marie V
Job Details: 08/02/2022
"Cc that the ice maker is not working. Confirmed. Found ice maker stuck. Is getting 117v from L to H. Tried to jumpstart, failed. Took temps 1* freezer 35* fresh food and 15* in once maker box. Replaced ice maker from T/S. It cycled. Op test ok; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Andover, OH 44003
Dan H
Job Details: 08/02/2022
"Customer complaint that unit is not completing cycles, ran diagnostics found f7e9(locked rotor), f4e1(heater stuck on), f0e3(overload), f7e3(motor drive module over current), f6e2(miscommunication ui cannot hear acu), and f2e1(stuck key) error codes, found water leaking passed tub seal into motor and rotor, motor harness shorted and burned, unable to remove wash plate, unit needs new gearcase, wash plate, motor, rotor , clutch, slider, harness, and control, part is out of stock so not scheduling return appointment ; ordrng 1 W11400681 (Cntrl) and 1 W10902814 (Wash plate) and 1 W11393685 (Gearcase) and 1 W10915700 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11409746 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Cleveland, OH 44102
Angel
Job Details: 08/02/2022
Replaced heater tested unit to make sure there were no leaks and everything functions properly. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Highland Heights, OH 44143
Corina B
Job Details: 08/02/2022
CC that there is a vibration. Confirmed. Found the freezer fan vibrating. Readjusted the freezer fan. No vibrating noise. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF0
Near Jefferson, OH 44047
Dan H
Job Details: 08/02/2022
"Customer complaint that ice maker is not working, humming noise, frost in freezer section , doors are sealing, ice maker cycled and filled, no unusual noises heard, unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH
Near Lakewood, OH 44107
Angel
Job Details: 08/02/2022
Cc that unit was not heating when she used it. She had unit running before i got to home and it was finished with the cycle when I arrived and it was heating perfectly noticed shes not using rinse aid. She had some rinse aid so I showed her how to fill it up and how it functions. Also recommended her to run the hot water in her sink before starting dishwasher. Unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Geneva, OH 44041
Dan H
Job Details: 08/02/2022
"Customer complaint that upper rack will not pull out, confirmed, found adjuster wheel jammed under track,, no damage, corrected, op test good"
We serviced a
KENMORE DRYER
Model 110.s79s0100
Near Lakewood, OH 44107
Angel
Job Details: 08/02/2022
Cc that dryer is loud when operating. Confirmed turned on unit and it started rattling. Took apart and found one of the rollers bearings worn replaced rollers with repair kit so it got new belt and pulley as well tested unit. Opt test ok.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Sheffield Lake, OH 44054
Angel
Job Details: 08/02/2022
"Cc that blower wheel was broken and that this is the 4th time its broken since 11/09/21. Took apart unit and confirmed blower wheel was cracked again could not see any obstructions but did notice that the blower wheel was hitting the seal probably from being cracked and going off balance. Recommended customer to get motor and blower wheel replaced because motor could be causing the issue but she stated that she will either do the blower wheel or just get a new one and explained to her that i do not guarantee that it will not crack again if motor is not replaced. Gave her estimate with motor and blower wheel but she stated she will rather go out and shop around for a new dryer. Charged service call.; ordrng 1 WP697772 (Blower) and 1 W11126010 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model dv42h5200Ew/A3
Near Perry, OH 44081
Dan H
Job Details: 08/02/2022
"Installed new thermostat and thermal cut off, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Painesville, OH 44077
Dan H
Job Details: 08/02/2022
"Customer complaint of scratch on cabinet and freezer section door and pin holes in fresh food section door liner, took photos, called whirlpool techline spoke to Ed , documented ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW01
Near Cleveland, OH 44110
Corina B
Job Details: 08/02/2022
CC that there is frost and ice on the top of the freezer. Confirmed. Found the freezer door sagging. Raised the door with washers. Used silicone around the ff section. Opt test ok ; used 3 WP487576 (NYLON SHIMMING WASHER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Cleveland, OH 44115
Corina B
Job Details: 08/02/2022
Replaced the control. Brought back the core. Started a drain and spin. Opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Madison, OH 44057
Dan H
Job Details: 08/02/2022
"Installed new user interface, op test good"
We serviced a
MAYTAG WASHER
Model MTW5700TQ0
Near Kirtland, OH 44094
Jason N
Job Details: 08/02/2022
"Cc unit not spinning or draining Switched to spin cycle, unit not spinning. Checked lid switch contacts, reading open. Bypassed lid switch, drained water from unit. Ordering lid switch. ; ordrng 1 WP8318084 (Lid switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Willoughby Hills, OH 44092
Jason N
Job Details: 08/02/2022
"Cc unit freezing product in ff sectionCustomer stated that the milk on his top shelf is freezing. Found customer placing milk right next to damper outlet. Advised customer to avoid placing liquids or high moisture content food on top shelf next to damper outlet as this will have a tendency to freeze product. Ran diagnostics, all thermistors passed. Fans operation test good. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model LSQ9549LW0
Near Richmond Heights, OH 44143
Jason N
Job Details: 08/02/2022
"Cc unit not filling with water, will drain and spinRan wash cycle test, found no water coming in but timer advancing. Water level sensor pressure hose is clear. Unit needs water level switch. ; ordrng 1 W10339326 (Water level switch)"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Chardon, OH 44024
Joe O
Job Details: 08/02/2022
"Cc: control not displaying anything, oven not workingFound element open, control is receiving proper power. Needs element and control; ordrng 1 WPW10655845 (cntrl-elec) and 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Streetsboro, OH 44241
Brian M
Job Details: 08/02/2022
Installed control and ui OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Parma, OH 44134
Gabriel P
Job Details: 08/02/2022
Found both gasket torn ; ordrng 1 W10436252 (Gasket freezer) and 1 W11368721 (Gasket right door)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Seven Hills, OH 44131
Gabriel P
Job Details: 08/02/2022
"Customer complaint of a leak coming from underneath unit fill washer at rinse and spin cycle it fill then pause unit check underneath and found no signs of leak then let the cycle finish still no signs of leak customer wants me to run a load with clothes and it leaks threw the inner ring cause will use silicone to see if it will take issue I advise him that if that doesnt work he will need inner ring replace ; ordrng 1 W11550886 (Inner ring), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model ABB1924DEQ
Near Seven Hills, OH 44131
David R
Job Details: 08/02/2022
"Cc unit was not cooling, Temp past 50, frost Right side FZ. Found gaskets both FF and FZ worn down, gaps. Damper is not opening or closing properly. Diagnostics mode numbers on control, fading, cannot see options. Ordering gaskets, control and damper. ; ordrng 1 WPW10503278 (Control) and 1 WP67003903 (Damper) and 1 WPW10443311 (Gasket) and 1 WPW10443309 (Gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW2
Near Garfield Heights, OH 44125
Gabriel P
Job Details: 08/02/2022
Ran diagnostic and check heater temperature working as design everything pass
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM2
Near Broadview Heights, OH 44147
Marie V
Job Details: 08/02/2022
Replaced UI tested unit. Op test ok
We serviced a
KENMORE WASHER
Model 110.226221
Near Euclid, OH 44123
Jason N
Job Details: 08/02/2022
"Cc unit not draining Set unit for spin and drain, unit spun and drained properly. Ran large wash load cycle and then switched into spin and drain. Unit spun and drained properly. Checked under unit, everything looks good. Could not duplicate a drain issue with unit at this time. Noticed wash sink next to unit is not draining when unit drains into it."
We serviced a
KENMORE RANGE
Model 362.72220201
Near Willowick, OH 44095
Jason N
Job Details: 08/02/2022
"Cc unit oven not heatingRan bake test, amp draw on ignitor only reading 2.5A. Ignitor is weak and needs replaced. Replaced ignitor using truck stock part. Reran bake test, good ignition and preheat. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23CS65GS1
Near Chardon, OH 44024
Joe O
Job Details: 08/02/2022
Installed ice maker. Cycled. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Waite Hill, OH 44094
Jason N
Job Details: 08/02/2022
Cc unit lights not working Replaced all LED modules using customer supplied pre Id part. Illumination test good.
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Chardon, OH 44024
Joe O
Job Details: 08/02/2022
"Installed ui and control. Unit running but time display not illuminated. Played with harness, time illuminated. Needs ui harness. ; ordrng 1 WD21X21664 (dishwasher door harn)"
We serviced a
KENMORE REFRIGERATOR
Model 596.72003016
Near Chardon, OH 44024
Joe O
Job Details: 08/02/2022
"Cc: not cooling ff sectionFound temps in ff section at 54 degrees, freezer at 2 degrees. Unit reading 50 degrees in ff section. Found damper closed upon arrival. Entered diagnostics. Found damper is operating. Needs control; ordrng 1 WPW10317076 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bratenahl, OH 44108
Joe O
Job Details: 08/02/2022
Installed element and sump assembly. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mentor, OH 44060
Joe O
Job Details: 08/02/2022
Installed element. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Lorain, OH 44052
Angel
Job Details: 08/02/2022
"Cc that unit starts to sense and than goes straight to done. Ran diagnostics and found error code F7E6 motor open circuit. Tested the unit on a auto test and unit will not agitate replaced shifter to test unit but still same issue unit will need capacitor replaced will order motor as well. Ordering parts.; ordrng 1 W11026785 (Motor) and 2 W11395618 (capacitor)s, used 1 W10913953 (ACTUATOR) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18L4JW5
Near Streetsboro, OH 44241
Brian M
Job Details: 08/02/2022
Cc of drip in fridge Found item in drop pan Removed OP Test Ok
We serviced a
KITCHENAID RANGE
Model KSEB900ESS3
Near Solon, OH 44139
Brian M
Job Details: 08/02/2022
Installed control and fan Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Mentor, OH 44060
Jason N
Job Details: 08/02/2022
"Cc unit lid lock/strike broken Found lid strike broken, latch is not damaged. Replaced lid strike using customer supplied pre Id part. Ran lid lock test. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ00
Near Mentor, OH 44060
Joe O
Job Details: 08/02/2022
Installed valve. Ran quick test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Parma, OH 44129
David R
Job Details: 08/02/2022
Replaced mullion rail. Tested. Good. Op Test Ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Parma, OH 44130
David R
Job Details: 08/02/2022
"Cc unit was making noise, now its not and also light switch broken in FF. Had a surplus light switch, W11384469, replaced. Tested out components in diagnostics, good. No noise as of today. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Middleburg Heights, OH 44130
David R
Job Details: 08/02/2022
"Replaced heater. Ran diagnostics test, good. Op Test Ok."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Brook Park, OH 44142
David R
Job Details: 08/02/2022
Replaced burner cap. Good. Op Test Ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chagrin Falls, OH 44023
Brian M
Job Details: 08/02/2022
Cc of moisture on upper freezer gasket This is a common issue with this model and no know fix Found mullion heaters turned off Turned on mullions Advised to watch
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Painesville, OH 44077
Jason N
Job Details: 08/02/2022
"Cc unit not starting cycle, has powerRan diagnostics, found code f7e5 for shifter fault. Checked under unit, found evidence of water/oil leaking from gearcase through rotor/stator. Pulled rotor, water leaking down, shifter is corroded. Unit will need gearcase and shifter. Customer declined repair."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Painesville, OH 44077
Joe O
Job Details: 08/02/2022
"Cc: high pitch squealingFound gear case leaking oil. Belt worn from slipping. Gear case squealing. Needs gear case and belt. Customer does not want to repair at this time; ordrng 1 W11454734 (Gear case) and 1 W11239857 (belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Lorain, OH 44053
Angel
Job Details: 08/02/2022
Replaced ui console tested unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Strongsville, OH 44149
Marie V
Job Details: 08/02/2022
"Cc that theres no water coming out. Confirmed. Ice is very small. Also removed filter and put bypass, good water flow. Put back filter, nothing comes out. Unit will need new filter. Old filter is clogged. Explain cust that until filter is replaced or install bypass it will not make ice. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Bedford, OH 44146
Gabriel P
Job Details: 08/02/2022
"Replace pump assembly and drain pump was not working replace as well,opt test ok ; used 1 W10876537 (PUMP-DRAIN) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS2
Near Solon, OH 44139
Gabriel P
Job Details: 08/02/2022
Customer said when unit is in use it doesnt finish cycle right now try putting it on diagnostic mode but console is out not working check voltage going to control and is getting 120 voltage also notice a vent tube piece missing so call whirlpool tech line the said we cannot further diagnose unit until we replace console 7734255129; ordrng 1 WPW10481130 (Console) and 1 WPW10194937 (Bracket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Oberlin, OH 44074
Marie V
Job Details: 08/02/2022
"Special Project S17304. Replaced heater, tested unit, no leaks. Op test ok"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Amherst, OH 44001
Marie V
Job Details: 08/02/2022
"Cc that the unit is not draining no that it started leaking fron the door. Confirmed. Found plug at the disposal, also tested unit, no leaks. Explain cust unit mostly overfilled and leak out. No leaks at this point , leveled unit. op test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near Solon, OH 44139
Gabriel P
Job Details: 08/02/2022
"Replace parts order,opt test ok"
We serviced a
JENN-AIR RANGE
Model JDS1750FP0
Near Shaker Heights, OH 44122
Gabriel P
Job Details: 08/02/2022
"Valve is defective giving estimate ; ordrng 1 W11223016 (Right front valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Westlake, OH 44145
Gabriel P
Job Details: 08/02/2022
Found service pointer on error code F0E9 show customer and have then read it, they need to download app and connector wife on unit and download recent software update and make sure to never eraise
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near North Olmsted, OH 44070
David R
Job Details: 08/02/2022
"Replaced actuator. Ran diagnostics, lid switch error, cleared. Ran diagnostics test. All components working. Ran a calibration as well, good. Ran a normal cycle to test, good. Op Test Ok"
We serviced a
MAYTAG WALL OVEN
Model CWE5800ACB
Near Shaker Heights, OH 44122
Manny
Job Details: 08/02/2022
"Cc unit not heating, verified and unit not heating in top oven, when set to bake relay just click but nothing happens, removed bake element, set unit to bake and not voltage on element terminals, unit will need console and clock control both parts showing discontinued; ordrng 1 74001405 (clock (blk)(discontinued)) and 1 74001214 (Control panel (discontinued))"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Garfield Heights, OH 44128
Manny
Job Details: 08/02/2022
"Cc unit door is scratched up, took new door out of the box and its stainless steel color, door on unit is black, reordering door. Took door sent in case of returning it.; ordrng 1 W11318810 (Outer door)"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Chagrin Falls, OH 44022
Manny
Job Details: 08/02/2022
"Cc unit smell bad and was leaking before, but hasnt in a while, found lots of hair on bellow, explain customer that in order to avoid the unit from smelling like stagnant water she needs to leave the door open after every use so the moisture can dissipate and advise her of cleaning the unit and the below, unit is working as designed"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML75011HZ10
Near Chagrin Falls, OH 44022
Manny
Job Details: 08/02/2022
"Cc unit making a loud buzzing sound, heard the noise, took unit down and took apart found magnetron buzzing and transformer really hot to touch, unit will need magnetron, capacitor, transformer and diode, customer will contact bloom bros to see if they replaced the unit instead of repairing. Unit under warranty per date on pop; ordrng 1 W11402082 (Magnetron) and 1 W11334531 (Transformer) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Cleveland Heights, OH 44121
Manny
Job Details: 08/02/2022
"Cc unit has frost on FZ, she said her kitchen is being remodeled and they move the unit to a new area, verified Unit was unleveled, and FZ door not closing properly, staying open on the left side, leveled unit and door closes properly called techline to document spoke to Rick,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Cleveland Heights, OH 44106
Manny
Job Details: 08/02/2022
"Replaced FZ door, opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44106
Manny
Job Details: 08/02/2022
"Replaced valve, ran diagnostics cycle and calibration, opt test ok"
We serviced a
AMANA REFRIGERATOR
Model ABB1924BRW00
Near Beachwood, OH 44122
Brian M
Job Details: 08/02/2022
Cc no cool Found fridge at 40 and freezer at 0 Could not determine issue at this time Advised to watch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lorain, OH 44053
Marie V
Job Details: 08/02/2022
"Cc that the unit is making ice but very slow. Took temps 31* fresh food and 0* at freezer. Ice maker had ice in it, cycled ice maker pass and filled up. Ordering controls and ice maker. ; ordrng 1 W11203289 (Ui) and 1 W11203924 (Control) and 1 WPW10300022 (Ice maker)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1832QF0
Near Concord Township, OH 44077
Dan H
Job Details: 08/01/2022
"Customer complaint that fresh food section is not cooling, fresh food section temperature at 64 degrees, freezer section temperature at-12 degrees, found evaporator fan motor not running, evaporator fan is receiving 120vac ,unit needs evaporator fan motor, customer does not want repair at this time; ordrng 1 242219204 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWJ
Near Cleveland, OH 44120
Manny
Job Details: 08/01/2022
"Cc gasket coming off, verify and tried resetting the gasket but keeps coming off, gasket channel on door is warped need Ff door, and FZ gasket.; ordrng 1 241798501 (dsp door-refr) and 1 242193203 (gasket-frzr door)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near University Heights, OH 44118
Manny
Job Details: 08/01/2022
"Cc that the unit keeps beeping and stopping halfway through the cycle, tried running diagnostics but unit shuts off, turn unit on and it shuts off, checked power and good voltage, was able to get into diagnostics and no codes stored, unit shuts off, ran diagnostics and started test cycle, unit shuts off, try setting the unit in a cycle and unit keeps beeping nonstop, unit will need main control, console and panel; ordrng 1 W11218415 (console) and 1 W11201293 (cntrl-elec) and 1 W10911023 (panel-cntl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near North Ridgeville, OH 44039
Marie V
Job Details: 08/01/2022
Replaced control and UI. Unit started cooling. Op test okBrought cores for return
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Avon, OH 44011
Marie V
Job Details: 08/01/2022
Replaced ice maker. Rebooted unit no cycled ice maker. Filled with water. Op test ok
We serviced a
GE DISHWASHER
Model GDF520PGJ2BB
Near Ashtabula, OH 44004
Joe O
Job Details: 08/01/2022
Installed ui kit. Tested. Op test ok
We serviced a
ELECTROLUX DRYER
Model EFME617STT0
Near Concord Township, OH 44077
Dan H
Job Details: 08/01/2022
"Customer complaint that unit is not starting, confirmed, motor is just humming, motor is receiving 120vac, unit needs new motor, customer does not want repair at this time; ordrng 1 5304529782 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Painesville, OH 44077
Dan H
Job Details: 08/01/2022
"Customer complaint of ice build up on freezer section floor , found evaporator drain tube clogged, cleared, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWWH7
Near Eastlake, OH 44095
Corina B
Job Details: 08/01/2022
"CC that the freezer is between 9-17*. Ff is good. Confirmed. Fz 15* ff 45*. Found the evaporator half frosted. Used the black light, no dye. Put the gages on 20 vacuum of the low side high side 50 psi. Used nitrogen with soap could not find a leak. Found the Schrader valve leaking on the high side. Replaced the schrader stem. Recovered refrigerant, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lyndhurst, OH 44124
Corina B
Job Details: 08/01/2022
CC that the oven does not hold temp when its on a higher heat. Replaced the bake element. Turned the calibration off. Heated oven to 450*. Waited 10-15 minutes after the buzzer. Advised cust to wait 10-15 minutes after buzzer to insert the food. Found the gasket is missing on the bottom of the cabinet. Will need a new gasket. ; ordrng 1 WPW10129032 (Gasket)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Grafton, OH 44044
David R
Job Details: 08/01/2022
"Cc unit not sending out cold water, new unit. Found when installed, hoses were not out on correctly, reversed. Corrected, tested, good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near North Royalton, OH 44133
David R
Job Details: 08/01/2022
"Cc unit ice getting stuck in bin, ice is being made. Found ice bin, at back coming apart slightly, could be getting ice caught underneath causing issue. Tested actuator, cubed and crushed Working normally. Ordering new ice bin, customer can install themselves. No return. Advised depending on how much ice, can get pushed into different places causing a jam to seem to happen, can move around ice and unit will work as normal. ; ordrng 1 W11185686 (Ice bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Chardon, OH 44024
Brian M
Job Details: 08/01/2022
Cc no cool Found unit running compressor relay just clicking Ohmed compressor bad compressor Sealed system under warranty ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Chardon, OH 44024
Brian M
Job Details: 08/01/2022
Cc no cool Found control to shut down when doors are closed Replaced and programmed board OP Test Ok ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EBL3
Near Huntsburg, OH 44046
Brian M
Job Details: 08/01/2022
"Cc unit not washing Found sump not running but getting power Needs sump assembly ; ordrng 1 WPW10605057 (pump and motor assy), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW
Near Westlake, OH 44145
Gabriel P
Job Details: 08/01/2022
Found error motor faulty ordering but part is out of stock office reach out customer wants part is found ; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor) and 1 W11170317 (Control)
We serviced a
SAMSUNG DRYER
Model DV48H7400GW/A2
Near Painesville, OH 44077
Dan H
Job Details: 08/01/2022
"Customer complaint that unit is not starting, confirmed, found idler pulley broken; ordrng 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Westlake, OH 44145
Marie V
Job Details: 08/01/2022
C that the unit did not cleaned up dishes. Confirmed. Needs new motor. Replaced pump. Tested unit. Op test ok
We serviced a
GE REFRIGERATOR
Model GFE26JYMKFFS
Near North Olmsted, OH 44070
Marie V
Job Details: 08/01/2022
Cc that the gasket is broken. Confirmed. Replaced gasket. Op testok
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Lyndhurst, OH 44124
Corina B
Job Details: 08/01/2022
Replaced the housing. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Pepper Pike, OH 44124
Corina B
Job Details: 08/01/2022
"CC that the washer is leaking underneath. Checked the bellow, no rips or tears. Started a normal cycle, no leaks. Started a clean washer cycle, no leaks. Could not duplicate the leaks. Advised cust to use 1-2 tablespoons of he detergent. Opt test ok."
We serviced a
GE RANGE
Model JGB720SEJ5SS
Near Avon, OH 44011
Angel
Job Details: 08/01/2022
Cc that they had there inspection on there house because its going on sale and the inspector smelled gas and they had a plumber come out and did a leak detection with a leak detector around the house and appliances and could not detect any gas leaks but they wanted a appliance technician to take a look at the range. So i checked all line in back and at gas valve and on top of unit and I could not detect any gas leaks sprayed soap suds all over and nothing. Explained to customer they stated they never smelled it either but because of the house being on sale they had to have someone come out. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Bay Village, OH 44140
Gabriel P
Job Details: 08/01/2022
Part came in damage re ordering ; ordrng 1 W10906445 (Door glass)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Perry, OH 44081
Joe O
Job Details: 08/01/2022
Cc: not making iceFound ice maker error code e5(ice maker mold thermistor bad) found ice mold heater receiving proper power. Found ice thermistors reading in range. Needs control; ordrng 1 W11224256 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cleveland Heights, OH 44118
Manny
Job Details: 08/01/2022
"Cc that she saw something black and gooey on the left side of the unit, checked unit and dont see anything abnormal, showed customer the hinge and the grease from it and she said that looks the same as what she saw, explained that could be that there was too much grease on the hinge, and with the opening and closing of the door cause it to roll off the hinge and fall on the floor, and cant duplicate issue, but too keep an eye on the unit and if she sees the goo again to give us a call and well take another look."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near Mentor, OH 44060
Dan H
Job Details: 08/01/2022
"Customer complaint that unit is leaking into drawer, ran diagnostics found f9e1(long drain), f8e1(long/no fill), f3e1(pressure switch error ), and f6e2(communication error ui-acu ) error codes, ran test cycle unit shut off mid test cycle, found tear in boot, drain pump filter is clogged, unit needs new control, boot, and drain pump filter cleared, customer does not want repair ; ordrng 1 WPW10237494 (Boot) and 1 W10427967 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Westlake, OH 44145
Gabriel P
Job Details: 08/01/2022
"Replace heater,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near North Olmsted, OH 44070
Gabriel P
Job Details: 08/01/2022
"Door is warp not-staying close on corner ordering door but is out of stock office reach customer when part is found for scheduling thanks ; ordrng 1 LW10642551 (Stainless door), used 2 487576 () from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Broadview Heights, OH 44147
David R
Job Details: 08/01/2022
"Replaced heater. Ran diagnostics, good, Op Test Ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Brecksville, OH 44141
David R
Job Details: 08/01/2022
"Cc unit is not cooling properly, FF section not cooling down to temp, FZ is good. FZ temp around 1-2*, FF peaking at 48-52*. Still ice being made. Took out bottom deli drawer and FF evap cover is covered with 2-3 inch of ice. Tested and bad thermistor on evap, through diagnostics, all fans working correctly. No service pointers. Will need FF harness with thermistor replaced. *** steam all ice** 2 count ; ordrng 1 W10633627 (Fan) and 1 WPW10389152 (Support) and 1 WPW10277799 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MER6600FZ5
Near Burton, OH 44021
Brian M
Job Details: 08/01/2022
Cc broil does not work with door open Found in manual it says to close door Ran broil test with door closed OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Mentor, OH 44060
Jason N
Job Details: 08/01/2022
"Cc unit freezer light not working, then frost buildup in freezerCustomer stated originally the freezer light stopped working, then it started working but the inside of the freezer was covered in frost. Unit was clean and working properly when arrived. No frost buildup in freezer section, freezer light is working. Checked freezer door gasket for proper seal, checked good. Door operation test good, pulling in tight. Could not determine source of alleged frost buildup at this time, unit is working properly at this time. Advised customer the possibly freezer door was left cracked open for awhile or product in freezer may have stuck out and interfered with door gasket causing poor seal."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Mentor, OH 44060
Joe O
Job Details: 08/01/2022
Cc: door not closingFound hinges broke. Need hinges; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Mentor, OH 44060
Joe O
Job Details: 08/01/2022
"Installed led modules, and ice maker. Cycled ice maker. Op test ok"
We serviced a
MAYTAG DRYER
Model MEDB725BW0
Near Ravenna, OH 44266
Brian M
Job Details: 08/01/2022
Replaced latch OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mogadore, OH 44260
Brian M
Job Details: 08/01/2022
Cc unit not washing properly Found low flow to cold valve Found valve clogged pulled filter screen and cleaned Normal flow returned Advised to add filter screens to the faucet side of the hoses to help prevent clogging the the washer valve
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mentor, OH 44060
Joe O
Job Details: 08/01/2022
Installed element. Tested. Op test ok