Service History 65

We serviced a
ROPER WASHER
Model RTW4516FW2
Near Willoughby, OH 44094
Dan H
Job Details: 09/09/2021
"Customer complaint that unit is not spinning properly and making noise, found suspension mount broken, suspension is very worn out, unit needs new suspension kit, customer will contact us if they want the repair ; ordrng 1 W10780045 (Suspension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Painesville, OH 44077
Dan H
Job Details: 09/09/2021
"Customer complaint that unit is leaking, found water splashing over tub lip, tilted unit back slightly with leveling feet, no water splashing over tub lip observed , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED20PKXBN00
Near Elyria, OH 44035
David R
Job Details: 09/09/2021
"Cc unit is frost up on FZ behind evap and has to defrost it every 5-7 days. Heater checks good, 25 ohms. Used flat head to turn timer into defrost, not sending 120 to heater. Would replace timer and bi metal at same time. Ordering parts. ; ordrng 1 W10822278 (Defrost timer) and 1 WPW10225581 (Bi metal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Parma Heights, OH 44130
Gabriel P
Job Details: 09/09/2021
"Found error code f4e3 motor not running confirm not running giving estimate ; ordrng 1 W11087376 (Pump), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG SXS REFRIGERATOR
Model MFI2568AEW
Near Cleveland, OH 44118
Manny
Job Details: 09/09/2021
"Cc unit not cooling in the freezer after a power outage, found evap fan encased in ice, steamed evap, good frost pattern. Monitored unit for 10 mins temp seems to be going down. Op test ok."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Westlake, OH 44145
Angel
Job Details: 09/09/2021
Range Cord was replaced. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Manny
Job Details: 09/09/2021
"Cc Unit is stuck in 1 min. Confirmed that the unit is stuck on one minute and wont advance, try resetting the unit but it wont reset, try putting unit into diagnostics, unit shuts off and restarts still stuck on 1 min. Unit need main control and ui; ordrng 1 W11367297 (User interface) and 1 W11334214 (Electronic control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Avon, OH 44011
Marie V
Job Details: 09/09/2021
Cc that the unit was leaving about an 1inch of water. Cust replaced drain pump and it seems to work for a while but is doing the same thing. Check unit didnt have any water. Started unit. It wouldnt drain. Got it to drain and found glass inside also found drain pump impeller broke. Unit will need new drain pump. Cust will change. ; ordrng 1 WPW10348269 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Geneva, OH 44041
Jeff M
Job Details: 09/09/2021
Unit has a lot of soap residue break down inside the machine. They do not have hot water going to the unit so they are running tap cold wash for everything at the same time only using pods the pods do not disintegrate properly in Coldwater I recommend for them to either a fix the hot water side on the washer so they can run a proper clean washer cycle or switch soaps something that is more cold water friendly
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Avon Lake, OH 44012
Gabriel P
Job Details: 09/09/2021
Try doing the same thing i did in the back to the front ask bj of what he thinks he said it was a good idea told customer that if it continues to freeze I will contact whirlpool tech line
We serviced a
KITCHENAID COOKTOP ELE
Model KICU509XBL00
Near Chardon, OH 44024
Jason N
Job Details: 09/09/2021
"Could not install burner plates. Found small plate was damaged, insulation pad was almost completely shredded in box. Will need to reorder small burner plate.; schdld next appmnt for 10/1 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Painesville, OH 44077
Joe O
Job Details: 09/09/2021
Cc: hanging wire in freezerFound customer was referring to ice maker bail arm. Customer requested to remove ice maker. They have no water hooked up to unit. Removed ice maker per customer request. Op test ok
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Willowick, OH 44095
Dan H
Job Details: 09/09/2021
"Customer complaint that ice maker is over flowing, confirmed, customer states ice maker has been replaced already, unit needs new control , customer does not want repair ; ordrng 1 MSC21C6MFZ00 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bedford Heights, OH 44146
Jason N
Job Details: 09/09/2021
"Cc unit not spinning clothes out. Customer stated unit will not always spin out clothing. Ran diagnostics, found code f7e6 for motor fault. Checked under unit, found shifter arm popped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Avon, OH 44011
Angel
Job Details: 09/09/2021
"Cc that washer started sensing but never did anything else. Verified and found unit in flood mode. Ran diagnostics and found error code F0E2 OVER SUDS CONDITION DETECTED, F9E1 LONG DRAIN, and F3E1 PRESSURE SYSTEM FAULT checked pressure hose and it was not kinked blew through it and was not clogged ran a calibration and auto test but unit still was not functioning properly drain pump was over heating as well will need main control board and drain pump replaced. Customer does not want to fix do not order parts.; ordrng 1 W11116592 (Main control) and 1 W10876600 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Maple Heights, OH 44137
Jason N
Job Details: 09/09/2021
"Cc unit leaking Customer stated when unit drains, water leaks from underneath. Ran drain pump manual operation, checked under unit. Found water spraying from interior drain hose, found small tear in rubber hose. Unit needs interior drain hose. Not showing in stock at Marcone, office to contact customer with next service date.; ordrng 1 W11553446 (Hose drain interior)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Rocky River, OH 44116
Marie V
Job Details: 09/09/2021
"Cc that the unit was making a loud noise and it was steady. Ran diag step 3 , 4 , 57 . Ran all components on unit that can make noise and check evap cover and fan for frost it was good. Could not duplicate issue. Working as designed for now. Advice cust to take a quick video if noise comes back. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWB01
Near Wickliffe, OH 44092
Dan H
Job Details: 09/09/2021
"Customer complaint that freezer section door handle is falling off , confirmed, tightened handle, op test good"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Cleveland, OH 44109
Gabriel P
Job Details: 09/09/2021
"Replace fresh food seal only the freezer was good it just needed to snap on also steam both gasket and lubricate then also explain customer that unit is leaning forward cause of floor warped they to have to put something underneath from legs to bring unit to level otherwise the door will not support the weight and also found few damages on unit and took pictures,opt test ok"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Kipton, OH 44049
David R
Job Details: 09/09/2021
"Cc unit not heating correctly. Found open thermal fuse. Replaced from t/s. Tested. Heated on high, hot heat coming outside vent. Op test ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM00
Near Fairview Park, OH 44126
Marie V
Job Details: 09/09/2021
"Cc that the unit is not cooling properly that ice maker is slow and that it made a crack noise. Took temps 23* on freezer 54* fresh food section. Found a block of ice on freezer back wall. Took cover off . Unit has a good frost pattern. When you touch the evap finger sticks. Found fan no running. Check for power has 119V . Unit will need new evaporator fan.; ordrng 1 WP2315539 (Fan), used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/09/2021
CC that the unit is not draining. Confirmed. Found a piece of glass in the drain pump. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB02
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/09/2021
CC that there is a noise and the food is freezing. Confirmed found the deli drawer not in line with the drawer. Found the damper making a noise. Will need a new damper and thermistor ; ordrng 1 W11164593 (Damper) and 1 W10316760 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cleveland Heights, OH 44118
Corina B
Job Details: 09/09/2021
"CC that there is rust on the door. Confirmed. Found the finish is coming off causing the unit to rust. Took pictures. Will need a new panel, office to reschedule. ; ordrng 1 W11087377 (Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near LaGrange, OH 44050
David R
Job Details: 09/09/2021
"Replaced icemaker, called fog water, no leaks. Good. Tab on W10270087 was broken. Might have been from taking things. Sending over to office/parts to find and review. ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Strongsville, OH 44149
David R
Job Details: 09/09/2021
"Cc unit measure fill was set too high and caused water to over flow. No lights, FZ fan humming. Found whole deli drawer control filled with water and wires broken. Causing all issues. Unplugged harness from drawer, lights and UI working again. Build up of ice 2-4 inches in FZ on evap. Will take time to replace and steam.** I let customer know door will take 4-8 weeks to arrive; ordrng 1 W10815669 (Deli door and control) and 1 W11249952 (Motor evap) and 1 Wpw10769076 (Deli ui) and 1 W11170612 (Harness)"
We serviced a
KENMORE RANGE
Model 790.78853601
Near Cleveland Heights, OH 44118
Corina B
Job Details: 09/09/2021
CC that the burner flame is not high and the burner does not light right away. Cleaned the burners and the orfices Opt test ok
We serviced a
GE WASHER
Model GTW685BPL0DG
Near Chesterland, OH 44026
Joe O
Job Details: 09/09/2021
"Cc: not draining or spinningFound drain pump not running. Small amount of humming from drain pump. Drain hose is clear. Needs drain pumpDrain pump out of stock. Office to reschedule ; ordrng 1 WH23X27574 (pump drain asm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 110.87088602
Near Highland Heights, OH 44143
Jason N
Job Details: 09/09/2021
"Cc unit not working, code f01Verified code f01 on display for main control failure. Unit needs main control. Part not showing in stock at Marcone, advised customer no eta. Based on price and possible unavailable part with no timetable, estimate only at this time. ; ordrng 1 W10339955 (Main control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Strongsville, OH 44136
David R
Job Details: 09/09/2021
Cc unit not draining. 9-1 long drain. Checked and motor is humming. Found metal strap broke fins in drain pump. Had one on truck. Replaced. Tested. Good. Op test ok. ; used 1 WPW10276397 (Drain pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Willoughby Hills, OH 44094
Jason N
Job Details: 09/09/2021
"Cc unit freezer section not cooling properlyCustomer stated twice now, unit freezer section has warmed up enough to allow ice to melt and product to thaw, then goes back to normal cooling. Freezer temps are normal at this time. Did find large amount of frost buildup on ff evaporator and cover, thermistor out of range. Ordering ff evap thermistor and fan. ; ordrng 1 W10316760 (Thermistor) and 1 W11098695 (Fan scroll) and 1 W10822639 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Gates Mills, OH 44040
Joe O
Job Details: 09/09/2021
Installed door panel. Op test ok
We serviced a
GE DRYER
Model GFD45GSSM0WW
Near Madison, OH 44057
Jeff M
Job Details: 09/09/2021
the flame tube was rubbing against a pice of metal. I bent the metal op tested good
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVQ2
Near Perry, OH 44081
Jeff M
Job Details: 09/09/2021
Installed the new part op tested good. Water valve
We serviced a
GE REFRIGERATOR
Model TFX20JRXAWH
Near Madison, OH 44057
Jeff M
Job Details: 09/09/2021
The unit is not defrosting I took the back wall out I tested the heating circuit needs a new heating circuit. comes as an assembly two heating elements and an in-line fuse. EST; ordrng 1 WR51X442 (Heater ASSY) and 1 123 (Shipping)
We serviced a
SAMSUNG DRYER
Model DV42H5200EWA3
Near Cleveland, OH 44109
Gabriel P
Job Details: 09/09/2021
"Replace heating element turn unit on and it heat,opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Willoughby Hills, OH 44092
Joe O
Job Details: 09/09/2021
Installed water valve. Ran auto test and calibration. Op test ok
We serviced a
FRIGIDAIRE DRYER
Model FLCG7522AW1
Near Highland Heights, OH 44143
Joe O
Job Details: 09/09/2021
"Cc: buzzing noiseFound buzzing coming from gas coils/gas valve area. Needs gas coils; ordrng 1 5303931775 (coil kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE WALL OVEN
Model FGET2765KFB
Near Shaker Heights, OH 44120
Corina B
Job Details: 09/09/2021
"CC that the unit is dead. Confirmed. Cust had a control there. Checked the fuses, good. Checked the power coming in. Replaced the control. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Strongsville, OH 44136
Gabriel P
Job Details: 09/09/2021
"Ran diagnostic found no error ran factory test and calibration also ran drain and spin it pass,opt test ok Working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Strongsville, OH 44149
David R
Job Details: 09/09/2021
"Cc unit not dispensing ice and water. Found slight gap on left door not pushing door switch all the way closed. Used door spacer to help close switch correctly. Tested, with ice and water. Good. Op test ok.***if happens again will need to order left door stainless steel. W11435353; used 2 WP2177331 (DOOR SPACER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSB00
Near Cleveland, OH 44105
Corina B
Job Details: 09/09/2021
"Replaced the diffuser and thermostat. Opt test ok ; used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DRYER
Model GEW9868KL1
Near Wickliffe, OH 44092
Jason N
Job Details: 09/09/2021
"Cc unit shocking customer when touchedCustomer stated unit stopped producing heat at the same time, when touching unit, customer received a shock. Inspected unit power cord, and components for any wiring that may be shorting to cabinet. All checked good. Checked power into unit. Found missing N from receptacle. Advised customer to contact electrician"
We serviced a
FRIGIDAIRE FREEZER
Model LFFH17F3QWC
Near Mentor, OH 44060
Jason N
Job Details: 09/09/2021
"Cc ice buildup on bottom of freezer, leaking Found ice buildup up on bottom of freezer, evap drain frozen over. Cleared ice from freezer, steamed out drain hole. Checked drain tube in rear of unit, clear and properly installed. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2876DRM02
Near Kent, OH 44240
Brian M
Job Details: 09/09/2021
"Cc unit leaking Found valve cracked Needs valve ; ordrng 1 W10865826 (valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Strongsville, OH 44149
David R
Job Details: 09/09/2021
Replaced main control and console. Ran test 51/52. Good. All components working properly. Op test ok.
We serviced a
MAYTAG RANGE
Model MGT8720DS05
Near Kent, OH 44240
Brian M
Job Details: 09/09/2021
"Cc both upper and lower oven not baking Found both igniters glowing but are weak Needs igniters ; ordrng 2 12400035 (igniter,oven)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA RANGE
Model AGR6603SFW
Near South Euclid, OH 44121
Joe O
Job Details: 09/09/2021
Installed dsi board. Ran test bake. Op test ok
We serviced a
JENN AIR REFRIGERATOR
Model n/a
Near Moreland Hills, OH 44022
Corina B
Job Details: 09/09/2021
"CC that the handle is broken. Confirmed. Will need a new handle. ; ordrng 1 WPW10183428 (Handle), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASHER
Model GFWS1700H0WW
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/09/2021
"Cc unit not draining Found unit kind of torn apart customer cleaned filter Plugged unit in and drain pump grinding Needs pump ; ordrng 1 WH23X25518 (pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG COMMERCIAL WASH
Model MVWP575GW0
Near East Cleveland, OH 44112
Joe O
Job Details: 09/09/2021
Installed lid lock. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Moreland Hills, OH 44022
Corina B
Job Details: 09/09/2021
CC that the doors need to be changed. When removing the freezer door found paint chipped off of the ff door. Will need a new door. Office to reschedule ; ordrng 1 LW10677207 (Door) and 2 WP2183003 (Thimble)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ
Near Newbury Township, OH 44065
Brian M
Job Details: 09/09/2021
Installed icemaker OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Cleveland Heights, OH 44118
Joe O
Job Details: 09/09/2021
Installed element. Ran test cycle. Op test ok
We serviced a
MAYTAG REFRIGERATOR
Model MZD2766GEW
Near Painesville, OH 44077
Jason N
Job Details: 09/09/2021
Cc unit needs new dispenser gasket Replaced dispenser door and bracket using customer supplied parts. Cleared frost buildup from freezer and ice container. Ran ice dispense test to ensure proper operation. Op test good. Customer paid for both jobs with single cc transaction
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Novelty, OH 44072
Corina B
Job Details: 09/09/2021
"CC that there is frost in the freezer. Confirmed. Ff38* Fz 5* Found very little frost on the back wall of the freezer. Checked the gaskets, good. Ran diag for the defrost heater good. Checked the evap fan no build up of the ice or frost. Advised cust to replace the Plastic waterline with a braided flex or copper line. Opt test ok"
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near Hiram, OH 44234
Corina B
Job Details: 09/09/2021
Replaced the burner. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near North Ridgeville, OH 44039
Angel
Job Details: 09/09/2021
Cc that unit is not making any ice. Verified cycled icemaker but was not filling verified power to valve and was receiving 120v also adjusted the water level on the icemaker cycled again and started filling like it should. Unit workin as designed. Opt test ok.
We serviced a
KENMORE DISHWASHER
Model 665.174623
Near Geneva, OH 44041
Jeff M
Job Details: 09/09/2021
Installed the new part op tested good. Inks
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44135
Marie V
Job Details: 09/09/2021
Cc that the unit stopped working. Confirmed . Cant get unit to diag. Took panel off and check for power has 120V. Control is not responding. Unit will need drain pump and control board. Office will contact once they have ETA; ordrng 1 W11458145 (Control) and 1 W11399437 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Jefferson, OH 44047
Jeff M
Job Details: 09/09/2021
The unit is cooling. But the evaporator fan is not rotating its not spinning so its not forcing air into the refrigeration section. Needs a new fan and main control board no ETA; ordrng 1 W11487480 (Control) and 1 W11369036 (Fan motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Cleveland, OH 44135
Marie V
Job Details: 09/09/2021
"Cc that the unit will not work. Confirmed when you press start unit starts to fill but tries to drain water that was left from previous cycle. You can hear drain pump trying to pump water. Moved unit and it started draining. Ran diag found error code of f9e1 long drain . Took drain pump out and inspected nothing inside, unit will need new drain pump. Cust will call whirlpool to see if they help with repair ; ordrng 1 W10919003 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model WDTA50SAHZ0
Near North Ridgeville, OH 44039
Angel
Job Details: 09/09/2021
Cc that the door on the unit is not shutting. Verified and could not duplicate issue ran diagnostics and no error codes and also ran test for them to verify everything was working properly. Explained to them about cleaning filter at-least once a month and using rinse aid. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near North Olmsted, OH 44070
Angel
Job Details: 09/09/2021
Cc that ice maker stopped working and that there was frost everywhere in the freezer. Verified and ice maker started to try to cycle but stopped because the arms were frozen from frost because of the door not being closed all the way. Cleared out cycled ice maker and filled working as designed. Opt test ok.
We serviced a
MAYTAG DRYER
Model MEDB850WQ0
Near Austinburg, OH 44010
Jeff M
Job Details: 09/09/2021
Idol or pulley was failing and the right rear support roller field. Installed a repair kit unit tested good; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Cleveland, OH 44135
Marie V
Job Details: 09/09/2021
"Cc that the unit is not washing the clothes it just not going though the cycle. Ran diag F0E5 off balance load, deleted error code. Ran auto test unit on step 4 should have filled to a min water level. It was higher and by the time it when to a drain it didnt drain all the water out. When unit tried to spin a gear noise started going very loud. Check unit at the bottom, it have been leaking oil is all over the rotor and stator, drain pump . Ordering parts. Office will contact to schedule ; ordrng 1 W10920541 (Control board) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11455453 (Gearcase) and 1 W11161960 (Agitator) and 1 W10876600 (Drain pump)"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Parma, OH 44129
Gabriel P
Job Details: 09/09/2021
Replace parts opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Amherst, OH 44001
David R
Job Details: 09/09/2021
"Wash motor assy and control have been replaced. Ran diagnostics, good. Ran a normal cycle and showed customer. Good. Op test ok."
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Westlake, OH 44145
Angel
Job Details: 09/09/2021
"Cc that unit displays an F1E5 error code when using the microwave. Verified and confirmed unit will display error code F1E5 mv inverter error. Verified ohms on p21 and p22 connectors and thermistors were good will need the MV appliance manager and the inverter. Ordering parts.; ordrng 1 W10915648 (Main control) and 1 W10217711 (Inverter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Cleveland, OH 44111
Marie V
Job Details: 09/09/2021
Replaced UI. It didnt work. Check for 12VDCcoming in to Ui. None. Unit will need main control. Brought UI for return. And will order control; ordrng 1 W10312695 (Main control 151.00)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cleveland, OH 44113
Marie V
Job Details: 09/09/2021
"Cc that when you open right hand side door it rattles. Confirmed. Check door at the top and found an extra screw just laying on the top of the door so every time you open or close it will go side to side making a rattle noise. Removed screw, tested door. Op test ok"
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Lakewood, OH 44107
Marie V
Job Details: 09/09/2021
"Cc that the unit will not start. Confirmed. Found cut off open. Unit will need new cut off.; ordrng 1 LA-1053 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 110.62512101
Near Mentor, OH 44060
Jason N
Job Details: 09/08/2021
"Cc unit does not stop when door is opened.Found door switch level broken, will not release when door is opened. Unit needs door switch. Replaced using truck stock part. Ran dryer op test, unit shuts down when door is opened. Op test good.; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Mentor, OH 44060
Jason N
Job Details: 09/08/2021
"Cc unit making a vibrating noiseRan diagnostics functionality tests, did not hear anything abnormal. Let unit run in cooling mode for 10 minutes. No abnormal noises heard. Advised customer that damper motor controls on these models are prone to excessive noise. Customer to monitor. Pre Id damper control (WPW10594330) If customer calls back with same issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Maple Heights, OH 44137
Manny
Job Details: 09/08/2021
"Cc unit not cooling, found unit at 39.8F in RC cant duplicate not cooling issue, customer stated that the filter light keeps blinking, showed customer how to reset the filter. Remove protective plastic from behind the handles opt test ok"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS
Near Maple Heights, OH 44137
Manny
Job Details: 09/08/2021
"Cc unit not heating at times, cant duplicate the issue noticed the display is going on and off and numbers are hard to read, ordering control panel, main board and ui; ordrng 1 W10848076 (Control panel) and 1 W10639186 (Control bracket) and 1 W11182110 (Electronic control) and 1 W11194422 (Ui board)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Willowick, OH 44095
Jeff M
Job Details: 09/08/2021
Installed the new part op tested good. Actuator
We serviced a
SAMSUNG DRYER
Model Dv209aewxaa
Near Eastlake, OH 44095
Jason N
Job Details: 09/08/2021
"Cc unit powers on but does not start a cycle Confirmed unit will not tumble when start button pressed. Found drum belt slack on drum, idler pulley seized and wore. Unit needs belt idler pulley. Replaced using truck stock. Ran dryer op test, good heat and tumble. Op test good. ; used 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Berea, OH 44017
Angel
Job Details: 09/08/2021
Cc that unit was not spinning or agitating. Verified ran diagnostics and found error code f0e3 overload. Ran a calibration and auto test explained to customer that a max load is 6 to 7 regular bath towels and 1 to 2 tablespoons of detergent. Also did a rinse and spin customer wanted to make sure of unit was spinning correctly. Unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Cleveland, OH 44122
Manny
Job Details: 09/08/2021
"Cc unit gets warm in the Rc section, found gap on refrigerator door gasket, steamed gasket door sealing properly"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Chardon, OH 44024
Jeff M
Job Details: 09/08/2021
I found the thermal fuse open I inspected the venting. The venting is next to perfect. Needs a new fuse ; ordrng 1 W10909685 (Fuse)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Strongsville, OH 44149
Angel
Job Details: 09/08/2021
Cc that the seal keeps coming of the tub. Verified when came into the home and the seal was off the left hand corner. Seal was not pushed in all the way in the corner i installed the seal back in place properly and explained to customer if issue happens again to call back to get a seal ordered for him. Opt test ok.
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS3
Near Mentor, OH 44060
Jason N
Job Details: 09/08/2021
"Cc unit door switch problemCustomer stated sometimes door will not register as closed and light will not always come back on when open. Unit needs door switches. Replaced door switches using truck stock interlock kit. Ran heat test, good heat. Door registering open and close properly. Op test good. ; used 1 W11244490 (INTERLOCK SW KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near North Royalton, OH 44133
Angel
Job Details: 09/08/2021
Water valve was not replaced wrong part number ordering correct part. Also i removed water line to verify pressure and they do not have good water pressure recommended customer to change saddle valve for a quarter turn Valve to fix there issue still ordering valve incase of damage to it.; ordrng 1 W11546685 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Mentor, OH 44060
Jason N
Job Details: 09/08/2021
Cc unit door needs replaced due to damage.Replaced RH door using customer supplied pre Id part. Customer satisfied with appearance. Advised applying thin coat of petroleum jelly to gasket to help with break-in. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS0
Near Chesterland, OH 44026
Jeff M
Job Details: 09/08/2021
Installed the new part op tested good. Gaskets
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS
Near Brecksville, OH 44141
David R
Job Details: 09/08/2021
"Replaced dispenser, faulty one would not slide open. Tested. Ran 20 mins. Good. No leaks. Op test ok."
We serviced a
FRIGIDAIRE RANGE
Model PLCS389DCB
Near Chardon, OH 44024
Jeff M
Job Details: 09/08/2021
Bake heating element is open needs a new heating element; ordrng 1 318255006 (Element) and 1 S123 (Shipping)
We serviced a
WHIRLPOOL DRYER
Model WED5700XL0
Near Lyndhurst, OH 44124
Corina B
Job Details: 09/08/2021
"CC that the unit is not working. Checked the terminal block, good. Checked outside vent clear. Checked the lint screen water is holding on the screen. Advised cust if using fabric softener or sheets to clean the screen with water. Opt test ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Conneaut, OH 44030
Jeff M
Job Details: 09/08/2021
Installed the new part op tested good. Dispenser
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Mentor, OH 44060
Jason N
Job Details: 09/08/2021
"Cc unit squealing/squeakingRan auto test, found drive belt slipping on pulley during spin. Replaced drive belt using truck stock. Reran auto test, no abnormal noises heard. Op test good. ; used 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Perry, OH 44081
Jason N
Job Details: 09/08/2021
"Cc unit making grinding noises Found wash plate free spinning, splines stripped. Unit needs washplate. Ran auto test, unit also needs drive hub. ; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Willoughby, OH 44094
Dan H
Job Details: 09/08/2021
"Customer complaint that soap is not getting rinsed out of dispenser, ran test cycle, unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly , customer does not want repair ; ordrng 1 WPW10482480 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Cleveland, OH 44109
Marie V
Job Details: 09/08/2021
"Cc that when the unit is done you can hear a clicking noise on the timer. Tested unit. Explain cust that , that noise is normal operation. Nothing to worry about. Timer is working as designed.op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW03
Near Lorain, OH 44055
Gabriel P
Job Details: 09/08/2021
Found same issue with first visit freezer evaporator frozen call whirlpool tech line he said it made progress since it last 5 months and if there is no leak and its going in to defrost when is force then replace control agan ; ordrng 1 W11196400 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chardon, OH 44024
Brian M
Job Details: 09/08/2021
Cc unit not drying Ran diagnostics found no errors Let unit run through auto test heater is on No issue with unit at this time Customer uses a chemical free jet dry solutionAdvised on regular jet dry
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Brecksville, OH 44141
David R
Job Details: 09/08/2021
"Replaced water line for icemaker. Tested, good. No leaks. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5700XL2
Near Lyndhurst, OH 44124
Corina B
Job Details: 09/08/2021
CC that the unit just drains the water out. Confirmed. Found the drain hose on the ground. Raised the drain to the sink. Started a cycle. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Avon, OH 44011
Angel
Job Details: 09/08/2021
Cc that freezer light went out. Confirmed light was out customer also showed P.O.P still under warranty. Replaced led module. Opt test ok.; used 1 W10695459 (LED MODULE) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44128
Joe O
Job Details: 09/08/2021
Installed motor and capacitor. Ran auto test and calibration. Op test ok