We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Elyria, OH 44035
Marie V
Job Details: 09/28/2023
"Cc that they found lots of water on floor. And that they have 2 small pieces of the seal , replaced door seal from surplus, . Pulled unit out and verify unit for leaks. Found side fill tube cap a little loose. Corrected issue, ran unit for oven an hour could not duplicate leaking from unit. Advice cust to monitor. Op test ok"
We serviced a
KITCHENAID WALL OVEN
Model KEBS208SSS04
Near Cleveland, OH 44124
Bill
Job Details: 09/28/2023
"Changed lower oven heating element, found out it was the upper oven element as I had forgotten to notate which oven it was. Follow up scheduled for 9/29; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Cleveland, OH 44108
Corina B
Job Details: 09/28/2023
CC that the front glass at the bottom is loose because of screws missing. Confirmed. Reinstalled the screws. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Conneaut, OH 44030
Dan H
Job Details: 09/28/2023
"Customer complaint that unit is not draining, confirmed basket is full of water, user interface is flashing f9e1(long drain) error code, found wire to drain pump broken, repaired wire, op test good"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44115
Bill
Job Details: 09/28/2023
"Changed timer and pts switch, tested opt test good."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chardon, OH 44024
Joe O
Job Details: 09/28/2023
Installed drain pump. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Wellington, OH 44090
Angel
Job Details: 09/28/2023
"Replaced drain pump, control board and ui tested unit opt test good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chardon, OH 44024
Joe O
Job Details: 09/28/2023
"Cc: wet clothes at end of cycleFound error codes f7e3(basket engaged during wash). Found unit not shifting properly. Suspension rods weak. Needs suspension rods, clutch, and slider; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11400156 (Suspension rods)"
We serviced a
MAYTAG DRYER
Model MGD6630HW0
Near Solon, OH 44139
Joe O
Job Details: 09/28/2023
"Cc: error codeRan test, Found blower wheel rattling. Found inlet thermistor reading in range(11.7k ohms after cycle). Ohmed out outlet thermistor 2k ohms. Found rattling coming from rollers. Needs dryer repair kit, console and acuCustomer does not want to repair at this time ; ordrng 1 W11417080 (Console) and 1 4392067 (dryer repair kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chardon, OH 44024
Dan H
Job Details: 09/28/2023
"Customer complaint that unit is not cooling properly and water is leaking inside, fresh food section temperature at 40 degrees, freezer section temperature at -6 degrees, found cabinet separated over a 1/4 inch from liner, unit cannot be repaired , called whirlpool techline spoke to Robert"
We serviced a
WHIRLPOOL WASHER
Model Wtw4955hw0
Near Cleveland, OH 44104
Corina B
Job Details: 09/28/2023
"CC that the unit does not start. Confirmed. F7e1 long fill no fill. Found the cold water valve sticking. Replaced the valve from t/s. Ran a calibration. Opt test ok. ; used 1 W11210459 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Elyria, OH 44035
Marie V
Job Details: 09/28/2023
"Cc that the unit is not latching . Confirmed , found latch is trying to lock but it fails. Will need new latch. Office will contact once they have eta on the part; ordrng 1 W11670519 (Latch)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cleveland, OH 44108
Jason N
Job Details: 09/28/2023
"Cc unit makes noise and sometimes shuts offRan diagnostics, no codes stored. Ran test cycle. All functions passed, no abnormal noise. Started quick cycle. Cycle ran through all the way without issue. No faults and unable to duplicate concerns at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Columbia Station, OH 44028
David R
Job Details: 09/28/2023
"Cc sometimes not getting water. Turned water on. Flow is good and dispensing every time. Added plastic square to Left FF door just incase needed to give up any space. Also let customer know of where to press dispenser to activate water. Unit is good. Icemaker called for water, good. Op Test Ok.; used 2 WP2177331XXX (XXNO REORDERDOOR SPACER) from stock"
We serviced a
GE DRYER
Model GFD55ESSN0WW
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/28/2023
"Cc unit tumbling but not heating Verified unit will power on and start a cycle but will not heat. Checked power to unit at terminal block. Reading 117v L1 to L2, 118v L1 to N and 13.5v from L2 to N. House power issue. Advised customer they will need to contact an electrician to remedy power issue to unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Brook Park, OH 44142
Angel
Job Details: 09/28/2023
"Cc that washer would not start or is filling up with water. Verified and washer is working perfectly fine. Unit working as designed opt test good."
We serviced a
GE DISHWASHER
Model GDF630PMM3ES
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/28/2023
"Cc unit clean light not coming on, now unit will not power on againChecked power to main control, good at 118v, status LED shows main board functioning properly. No communication from UI board. Unit will need UI board replaced ; ordrng 1 WD21X31898 (UI board)"
We serviced a
JENN-AIR WALL OVEN
Model JJW3830LL00
Near Chesterland, OH 44026
Dan H
Job Details: 09/28/2023
"Customer complaint of po and f6e0(lost connections) errors, confirmed, unit needs new control and user interface, part is out of stock so not scheduling return appointment ; ordrng 1 W11598124 (Ui) and 1 W11448961 (Cntrl)"
We serviced a
GE WALL OVEN
Model ZET1PM4SS
Near Chagrin Falls, OH 44022
Joe O
Job Details: 09/28/2023
"Cc: not heating properly, door not closingFound hinges worn, and bent. Hinges going past 90 degree. Needs hinges and receivers. Customer does not want to repair at this time; ordrng 1 WB10T10094 (hinge door rt) and 1 WB10T10095 (hinge door lt) and 2 WB10T10117 (receiver hinge)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATORP
Model WRS571CIHZ04
Near Strongsville, OH 44149
David R
Job Details: 09/28/2023
"Cc unit not cooling, both sections. Found compressor coming on, 10 secs later clicking and turning off. Check start device, sounds like something broken inside. Replaced start device from t/s, compressor seems to be staying on. Letting run 10-15 mins to see if any frost pattern forms. Gave it 15 mins, no frost pattern. Compressor still clicking off, over watts.; ordrng 1 W11580057 (Comp) and 2 W11109499 (Drier)s, used 1 8201786 (STARTER) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Pepper Pike, OH 44124
Joe O
Job Details: 09/28/2023
"Cc: not spinning clothes outCustomer stated unit will not spin the clothes out on quick wash, and she does drain and spin, the clothes are still soaked. Found on both drain and spin and quick wash the spin settings are set to low spin. Advised customer on low spin setting the clothes will remain wet. Customer stated other cycles work fine for the spin. Only drain and spin and quick wash are set to low. Ran drain and spin. Unit draining and spinning. Unit reaching high speed spin. Advised customer to ensure unit set to fast spin on cycle prior to starting. Unit functioning as designed. Op test ok."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/28/2023
Cc unit gasket coming off freezer doorFound bottom of door gasket hanging out of track. Used silicone to secure gasket in track. Pushed gasket back inside track and checked for proper seal around door. Checked good. Op test good.
We serviced a
ELECTROLUX DRYER
Model FFLG3900UW1
Near Strongsville, OH 44136
David R
Job Details: 09/28/2023
"Cc unit will run 10-15 secs then cut off. Verified. First found gas turned off to dryer, gas smell, looks like customer will need maintenance to check out and tighten lines. Motor keeps turning off getting error F53, motor centrifugal motor switch. Would replace motor and blower wheel.; ordrng 1 134196602 (Motor) and 1 131476300 (Blower wheel), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
SAMSUNG DRYER
Model DV48H7400EWA2
Near Mentor, OH 44060
Jason N
Job Details: 09/28/2023
"Cc making a loud noise, now drum doesnt spinFound belt slack on drum. Pulled front panel, found idler pulley worn out, belt had fallen off. Also rear right support roller bushing is worn. Quoted customer repair cost for dryer repair kit. Replaced rolling mechanisms using truck stock repair kit. Op test good, no abnormal noise, good heat. ; used 1 DESAMKIT (dryer repair kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cleveland Heights, OH 44121
Joe O
Job Details: 09/28/2023
Cc: not washingFound drain hose on the floor. Advised customer on drain hose. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Columbia Station, OH 44028
Bill
Job Details: 09/28/2023
"Changed cam and belt, ran diagnostics auto test. Opt test good."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Diamond, OH 44412
Brian M
Job Details: 09/28/2023
Cc unit not starting Found ui not responding Needs ui ; ordrng 1 W11316623 (console)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mentor, OH 44060
Jason N
Job Details: 09/28/2023
"Installed UI and main control. Ran test cycle, all functions passed. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Painesville, OH 44077
Jason N
Job Details: 09/28/2023
"Installed Ui and main control. Set temperatures to 38 in ff section, 0 in freezer section. Advised customer to monitor."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Mantua, OH 44255
Brian M
Job Details: 09/28/2023
Cc f8e4 error Found float switch pan to have soapy water in it Cleaned pan Ran test cycle no leaks found Advised on soap usage
We serviced a
MAYTAG WASHER
Model Mvwb965hw0
Near Orwell, OH 44076
Brian M
Job Details: 09/28/2023
Installed latch OP Test Ok ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
WHIRLPOOL WASHER
Model wtw8127LC1
Near Painesville, OH 44077
Jason N
Job Details: 09/28/2023
"Cc unit leaks small of water randomly at front left corner Customer stated leak is very random and they are unable to replicate on demand. Ran test cycle, no leaks. for intermittent splash out when unit flushes fabric softener cup. Ordering updated tub ring. ; ordrng 1 W11590590 (Ring-tub)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Madison, OH 44057
Jason N
Job Details: 09/28/2023
Installed light bulb in freezer. Illumination fully restored to unit. Op test good.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Geneva, OH 44041
Brian M
Job Details: 09/28/2023
Finished the conversion
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM03
Near Highland Heights, OH 44143
Dan H
Job Details: 09/28/2023
"Customer complaint that unit is not cooling, fresh food section temperature at 84 degrees, freezer section temperature at 83 degrees, evaporator fan is running, condenser fan is running, compressor is not running, applied 120vac to compressor, compressor started, unit needs new start device , installed new start device, op test good ; used 1 8201786 (STARTER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Richmond Heights, OH 44143
Dan H
Job Details: 09/28/2023
"Customer complaint that oven is not lighting and smells like gas and unit is not level , started bake for 350 degrees, bake burner lit right up, leveled unit, oven heated to 350 degrees, burner shut off and relit, unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Wickliffe, OH 44092
Dan H
Job Details: 09/28/2023
"Customer complaint that unit is not washing dishes, started normal wash cycle, unit filled, wash motor never started, installed new sump assembly, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB6
Near Wickliffe, OH 44092
Dan H
Job Details: 09/28/2023
"Customer complaint that fresh food section is not cooling, fresh food section temperature at 69 degrees, freezer section temperature at 6 degrees, compressor and condenser fan are running, evaporator fan is not running, evaporator fan is receiving 120vac , unit needs new evaporator fan motor ; ordrng 1 WPW10128551 (Fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Euclid, OH 44132
Dan H
Job Details: 09/28/2023
"Customer complaint that unit is not washing, started normal wash cycle, unit filled, wash motor never started, installed new sump assembly, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Mentor, OH 44060
Dan H
Job Details: 09/28/2023
"Customer complaint that unit is not starting, found control lock on, turned off, started normal wash cycle, unit filled and began washing, repeated several times with same results, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXVT01
Near Painesville, OH 44077
Dan H
Job Details: 09/28/2023
"Customer complaint that unit runs too much, fresh food section temperature at 42 degrees, freezer section temperature at 0 degrees, evaporator fan is running, compressor and condenser fan are running, good frost pattern on evaporator , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near North Olmsted, OH 44070
Bill
Job Details: 09/28/2023
"Changed door, steamed gasket. Tested opt test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Middleburg Heights, OH 44130
David R
Job Details: 09/28/2023
"Gasket was all the way off, corrected. Make sure tight inside. Also adjusted leveling legs up a little, almost at top height. No extra suds in unit. Spray arms are good and not clogged. Ran a heavy cycle. No leaks. Ran over 20 mins, no leaks. Bottom door could also be worn if problem continues. As of now. All functions working and no leaks. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 09/28/2023
"CC that the u it does not spin, and there is a noise. Confirmed. Found the drain pump humming. Checked the drain pump clear. Will need a new drain pump.; ordrng 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Parma, OH 44134
Corina B
Job Details: 09/28/2023
"CC That the cooktop burned are not high. Confirmed. Checked the oven, good. Called t/l Nate want to replace the gas line to the cooktop and the Orfices. Office to reschedule appointment ; ordrng 1 W11680399 (Gas line) and 1 W11562501 (Orfice lf) and 1 W11557815 (Orfice lr) and 1 W11557818 (Orfice center) and 1 W11557816 (Orfice rf) and 1 W11557817 (Orfice rr)"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW1
Near Independence, OH 44131
Corina B
Job Details: 09/28/2023
CC that the unit does not start. Confirmed. Found the Cust holding the start to long. Had Cust start the washer. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Bedford, OH 44146
Corina B
Job Details: 09/28/2023
"CC that the unit is freezing food in the ff. Confirmed. 32 in the ff. Will need a new thermostat ; ordrng 1 WPW10583800 (Thermostat), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Bedford Heights, OH 44146
Corina B
Job Details: 09/28/2023
"CC that the unit is not cooling. Confirmed. Tapped the system, 0 psi. Used nitrogen with soap suds, could not find a leak. Will need a compressor and evaporator ; ordrng 1 W11547313 (Compressor) and 1 W11598433 (Evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
AMANA REFRIGERATOR
Model ARB9058CB
Near Moreland Hills, OH 44022
Corina B
Job Details: 09/28/2023
"Found the drier leaking. Replaced the drier. Recovered refrigerant, replaced drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok ; used 1 WPW10143759 (DRIER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model 596.72003016
Near Olmsted Falls, OH 44138
Manny
Job Details: 09/28/2023
"Cc unit no making ice verified and icemaker working it no filling valve is humming, unit needs inlet valve.; ordrng 1 WPW10420083 (valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Olmsted Falls, OH 44138
Manny
Job Details: 09/28/2023
"Cc unit not making ice, verify and icemaker off, turn on and unit harvested and ice in bin, ran force harvest and completed with no issues, unit harvest and fills, advise customer to monitor the unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS00
Near Cleveland, OH 44124
Bill
Job Details: 09/28/2023
"Cc lights out in unit, confirmed cc. Changed bulbs and switch, tested opt test good."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Mayfield Heights, OH 44124
Corina B
Job Details: 09/28/2023
CC that the unit does not start. Confirmed. Found the strike missing. Replaced the strike from surplus t/s. Started a cycle. Opt test ok. ; used 1 W11457841 (Strike) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Fairview Park, OH 44126
Manny
Job Details: 09/28/2023
"Cc unit leaking, verified and unit leaking from wash motor, unit needs wash motor, customer will not proceed at this time; ordrng 1 WPW10605057 (pump and motor assy), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Warrensville Heights, OH 44128
Bill
Job Details: 09/28/2023
"Steamed evap, changed thermistor, changed ice maker, and heater. Ran through diagnostics tested thermistors and heater. Opt test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Parma, OH 44130
David R
Job Details: 09/28/2023
"Replaced gasket, wash pump and heater, took pics of heater broke in half. Ran through diagnostics, good. Advised customer of using rinse aid and condensation is normal. Good. All functions working. Op Test Ok."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ0
Near Lorain, OH 44053
Marie V
Job Details: 09/28/2023
"Cc that unit is not heating confirmed. Unit drawing 9amps. Heard electric noise. Took panel off and found transformer is damage. Will order magnetron, diode and transformer. ; ordrng 1 W10836753 (Transformer) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lorain, OH 44052
Marie V
Job Details: 09/28/2023
"Cc of unit not working going from sense to done. Stared unit it tries to start but it finishes the cycle. Unit started flashing f7e1 tachometer missing or wrong signal. Replaced shifter from T/S, deleted error code, stared a cycle. Op test ok; used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Brecksville, OH 44141
David R
Job Details: 09/28/2023
"Cc FF had condensation on drawers and shelves, moisture at top of FZ door gasket. No condensation today, if cleaning or door left open not shut all the way, warm air can come into unit and cause condensation. FZ door, cleared moisture and heated up gaskets to make sure no gaps. Set to automatic 8 hr defrost. Unit is good. Adjust temps if needed. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Westlake, OH 44145
Marie V
Job Details: 09/28/2023
"Cc that unit had an off balance load and leak water from underneath. Turned water back on, tested unit 2 different cycles, second was bulky items. No leaks, but took cam off and found grease leaking from gearcase. Could habe been leaking from gearcase..; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11550891 (Agitator), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Olmsted, OH 44070
Marie V
Job Details: 09/28/2023
"Cc that saw water from underneath unit. Tested unit, and leveled, no leakd from unit, found faucet was leaking . Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Elyria, OH 44035
Marie V
Job Details: 09/28/2023
"Cc that clothes does not smells like has detergent and that the dispenser still showing 100%. Clothes has lint and that theres a washcloth that got ripped up. F0E3 overload, tested unit is working good. Explain cust how unit works, and gave tips. Unit is working properly and is adding detergent as well. Also tested drum no defects that could have cause washcloth to go bad. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ02
Near Cleveland, OH 44111
Angel
Job Details: 09/28/2023
Cc that ice maker still drops ice behind the the bin and bottom of door fell off. Verified the bottom of door and she was talking about the kick cover I clipped it back on for her and for the ice maker issue unit is working as designed. If bin is full or building up ice every time it drops on the back the ice is going to tend to fall between the bin and evaporator cover ice maker has been replaced already and everything is working fine I even took off the freezer door to show her temps are good and drawers are working as should. She state she was aware of this being as designed but she wanted me to call whirlpool to document it again. I explained to customer that I unfortunately cant do anything about issue its just how it was designed. Called tech line to document issue spoke with Adrian explained issue and he stated unit is working as designed cannot do anything about the design of unit opt test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Lakewood, OH 44107
Angel
Job Details: 09/28/2023
Cc that unit was still leaking. Verified and found that yes the seal was bad because door had water stains running down the sides but also found wash pump was not pumping with good pressure causing the water just to pour out but not enough pressure to rotate the spray arms causing the leak between the cycle. I made sure spray arms werent clogged and they werent unit will need pump assembly replaced as well. Gave customer estimate and decided not to continue with repair.; ordrng 1 W11087376 (Pump assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lakewood, OH 44107
Angel
Job Details: 09/28/2023
Cc that u it is not working theres no water coming in to unit. Tested unit and it started draining and than stopped no water coming in. Verified water supply and it was good after further investigation I found float switch was stuck causing it to just drain and not let the water come in to unit. Fixed float switch back in position tested unit opt test good. Recommended customer to make sure nothing fall in between switch and also that it wont get stuck with the basket when pulling it out.
We serviced a
WHIRLPOOL RANGE
Model MER6872BAS
Near Westlake, OH 44145
Angel
Job Details: 09/28/2023
Cc that after using the self clean they heard popping and electrical sounds. Verified and found the relay for the bake shorted closed causing it to stay on if unit is plugged in so they have to leave unit unplugged until there going to use the cooktop. Looked up control but unit is so old its already discontinued.; ordrng 1 74006218 (Control discontinued)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Westlake, OH 44145
Angel
Job Details: 09/28/2023
C that unit is banging everywhere when going into a spin but replaced the rods already. Verified by pushing down on tub and the rods are bouncing more than what there supposed to. Explained to customer parts i stalled are not oem and they are shorter than what there supposed to be. I had the parts in my truck from surplus gave customer estimate and decided to get them installed. I showed her the difference from the generic rods to the oem ones so she can see how much shorter the spring was installed oem parts tested and calibrated unit opt test good.; used 1 W11130362 (Suspension) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bay Village, OH 44140
Angel
Job Details: 09/28/2023
"Cc that washer sometimes starts and sometimes it doesnt. Verified and found it will need latch replaced but also had an error code for locked rotor, so I looked underneath unit and theres a lot of gear case oil all around the bottom of washer and rotor unit will need rotor, stator, slider clutch and latch replaced.; ordrng 1 W11393685 (Gearcase) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10810403 (Latch)"
We serviced a
KENMORE DISHWASHER
Model 665.12773K310
Near Avon Lake, OH 44012
Angel
Job Details: 09/28/2023
"Cc that u it is making a loud rattling sound and now its not working. Tested unit and confirmed rattling is coming from drain pump. Removed drain pump and found a Piece of glass causing the issue, cleared out drain pump reinstalled tested unit opt test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS03
Near Eastlake, OH 44095
Joe O
Job Details: 09/28/2023
"Recovered refrigerant, installed compressor. Put unit into 28 inch vac for 15 mins, recharged with 1.98oz of r600. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 Tjaf1200 (), 1 W10896689 (), and 1 W10896709 () from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Willoughby, OH 44094
Joe O
Job Details: 09/28/2023
Installed sump assembly. Tested. Op test okCustomer had to remove and reinstall unit due to trim
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near North Royalton, OH 44133
David R
Job Details: 09/28/2023
"Cc unit leaking from back with newly replaced water valve. Customer has copper line. Turned water on, no leaks while fridge is out from wall, good. No cracks in valve. Pushed unit back by wall, seems to be leaking at copper connection coming from house. Tightened but also recommended to customer a braided steel line or plastic tubing. Calling whirlpool to document. Let techline know about warping in floor, let techline know that the fridge is good and not leaking from actual fridge, but from copper connection and the recommendation advised to them. Unit is good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Strongsville, OH 44136
David R
Job Details: 09/28/2023
"Replaced grommets, sleeves, screws. Let customer know if needed to adjust feet to have unit more stable. Unit is good. All functions good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Wickliffe, OH 44092
Jason N
Job Details: 09/28/2023
"Cc unit not spinning out load, clothing wet at the end.Customer had a load in the unit already, near the end of the cycle, let unit finish rinse then go into final spin. Unit did not spin. Found spin setting was set to OFF. Ran drain and spin cycle to spin out load. Advised customer to check spin speed setting before next cycle to ensure spin is set to her specified speed. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Madison, OH 44057
Dan H
Job Details: 09/28/2023
"Customer complaint of burning smell, started normal dry cycle, unit heated, no burning smell noticed, nothing burnt inside of dryer, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Euclid, OH 44132
Corina B
Job Details: 09/28/2023
"CC that the unit will not agitate. Confirmed. Ran diag F7E6 MOTOR FAULT, ran a manual agitate. Not agitating. Found the shifter arm broken. These is oil leaking from the Gearcase. Will need a new Gearcase, shifter, cam and belt. Cust does not want to repair. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11481722 (Shifter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Grafton, OH 44044
David R
Job Details: 09/28/2023
"Replaced ignitor. No spark to bake, only broil ignitor. All wires are good. Gas is good. Ordering spark module and control. ; ordrng 1 W11162730 (Module) and 1 W11652041 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Richmond Heights, OH 44143
Brian M
Job Details: 09/27/2023
Cc freezer door not closing Found sheet of ice in bottom of freezer Drain tube clogUnclogged drain Clean up ice and bins Heated up and reformed upper door gasket OP Test Ok
We serviced a
GE WASHER
Model GTW680BSJ6WS
Near Chesterland, OH 44026
Corina B
Job Details: 09/27/2023
"CC that the unit does not start. Confirmed. When spinning the basket can hear the bearings rolling. Found the bearings are worn. Will need a Gearcase and Washplate. Cust does not want to repair ; ordrng 1 WH43X32857 (Washplate) and 1 WH03X33731 (Gearcase), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT3L1SZYW01
Near Cleveland, OH 44105
Joe O
Job Details: 09/27/2023
"Cc: frosting in freezerFound evap fan weak. Needs evap fan motor. Replaced evap fan motor. Advised customer to monitor. Op test ok; used 1 WP2315539 (MOTOR-EVAP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Mayfield Heights, OH 44124
Corina B
Job Details: 09/27/2023
CC that the unit will not start. Confirmed. Started a cycle then turned off. Ran diag no codes. Re set the float switch. Ran a calibration. Started a cycle. Opt test ok.
We serviced a
MAYTAG DRYER
Model MGDB850YG0
Near Madison, OH 44057
Jason N
Job Details: 09/27/2023
"Cc unit still not heating Customer stated they ran a load after last service and the load was wet and cold. Ran dryer op test, no power to ignitor, no flame. Checked all thermals, found hi limit thermostat open again. Checked airflow from unit at vent outlet, good airflow, no restriction. Found service pointer W10602120 for repeated no heat condition due to open TCO or hi limit ; ordrng 1 WP8573713 (Cutoff-tml) and 1 WP3391912 (Thrmst-fix) and 1 WP8573824 (Funnel) and 1 WPW10536683 (Burner)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Maple Heights, OH 44137
Bill
Job Details: 09/27/2023
"Changed condenser fan motor and ice maker, opt test good. Advised customer to monitor ice production. Should have a full bin in about 48 hours."
We serviced a
WHIRLPOOL DRYER
Model WGD6120HC3
Near Columbia Station, OH 44028
David R
Job Details: 09/27/2023
"Cc unit gets saying clothes are done on sensor. Customer pointed out that one of the sensors has been popping out of place since delivered. Grill and sensor damaged. Found lint in trap outside, corrected. Ordering grill, sensors and harness. ; ordrng 1 W11086603 (Grill) and 2 WP3387223 (Sensors)s and 1 WPW10298258 (Harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Elyria, OH 44035
Marie V
Job Details: 09/27/2023
"Cc that the unit is making a humming noise, but then it stops. Ran diag, tested compressor, condenser fan, evaporator fan, ice maker, dispenser. Couldnt duplicate iccue. Advice cust to take a quick video if have the change to help find problems."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Elyria, OH 44035
Angel
Job Details: 09/27/2023
Cc that inner tub has rust buildup. Confirmed took pics of rust unit will need inner tub replaced ordering tub. Office to reschedule part not showing date for delivery.; ordrng 1 W11172199 (Inner tub)
We serviced a
MAYTAG FRONT LOAD WASH
Model MHWE300VW13
Near Madison, OH 44057
Dan H
Job Details: 09/27/2023
"Customer complaint that power button is not working, confirmed, power button is broken, unit need new user interface , part is no longer available ; ordrng 1 W10271608 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Perry, OH 44081
Dan H
Job Details: 09/27/2023
"Installed new control and user interface , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Painesville, OH 44077
Dan H
Job Details: 09/27/2023
"Cc of frost build up in freezer section and unit is not level, leveled unit the best it can be, found freezer section door gasket not sealing across the top, adjusted door seal, op test good"
We serviced a
GE FREEZER
Model GFSF6KEXAWW
Near Beachwood, OH 44122
Corina B
Job Details: 09/27/2023
CC that there is water leaking in the ice maker. Confirmed. Cust has a saddle valve. Advised cust to replace the saddle valve with an inline valve they have a plumber coming at the end of October. If does not fix it after replace the shut off. Will need a valve. Part is nla. ; ordrng 1 WR57X10094 (Valve)
We serviced a
GE DISHWASHER
Model GDF460PGT3BB
Near Elyria, OH 44035
Marie V
Job Details: 09/27/2023
"Cc that the unit is not working. Confirmed unit is trying to drain water but is empty. Removed pressure switch and tapping on it a piece of food came off. Installed back in. Tested unit, op test ok"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Elyria, OH 44035
Angel
Job Details: 09/27/2023
Cc that softener was not dispensing. Verified the dispenser and it has been replaced already with the service pointer one. So since the valves were sent I replaced the cold water valve just incase but customer seems to be using a lot of detergent so I recommended them to use less detergent opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVB07
Near Cleveland, OH 44105
Joe O
Job Details: 09/27/2023
Installed gasket and switch. Op test ok
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS20
Near Aurora, OH 44202
Brian M
Job Details: 09/27/2023
Replaced glass
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Walton Hills, OH 44146
Joe O
Job Details: 09/27/2023
Installed blower fan. Tested. Op test ok ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near North Ridgeville, OH 44039
Marie V
Job Details: 09/27/2023
"Cc they smell gas coming from stove top. Plugged in unit and tuned gas on, filled up gas lines and stared testing all connections starting from behind and all the way to cook top. Could not find any leaks. Advice cust to monitor. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Strongsville, OH 44149
David R
Job Details: 09/27/2023
"Replaced valves. Let customer know all functions are normal and working correctly even before repair. On cold temp settings Hot water will come out and vice Versa, on Hot temp settings Cold water will be activated. Advised to read customer owners manual if needed. Only temp setting to do pure Cold is tap Cold. All functions. Good. Op Test Ok."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Aurora, OH 44202
Brian M
Job Details: 09/27/2023
"Cc unit keeps erroring out Found f2e0 and f2e1 ui is periodically not functioning Needs touch panel ui ; ordrng 1 W11029431 (panl-cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Brecksville, OH 44141
Corina B
Job Details: 09/27/2023
CC that the u it is not washing the clothes and not a lot of water. Ran diag f0e3 overload. Started a cycle with towels. Washer is agitating and spinning. Advised Cust half a basket is a full load and 1-2 tablespoons of detergent. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Avon Lake, OH 44012
Marie V
Job Details: 09/27/2023
"Replaced harness fan and drip pan, advise to allow 24 hours for unit to reach normal temps. . Op test ok"