Service History 84

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBH01
Near Avon, OH 44011
Marie V
Job Details: 03/31/2021
"Cc that the ice maker does not works. Took temps 41* on fresh food section and 2 on freezer. Ran step 56 got error code of E2 motor lost position. Ran step 57 ice maker does not moves, check power coming in to icemaker has 122 V. Unit will need new ice maker. ; ordrng 1 WPW10764668 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Oberlin, OH 44074
David R
Job Details: 03/31/2021
"Replaced both parts. Tested in diagnostics. Good. Ran all the way through, no leaks. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Chardon, OH 44024
Joe O
Job Details: 03/31/2021
Installed control. Programmed control to unit. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
KENMORE REFRIGERATOR
Model 596.71812101
Near Lorain, OH 44052
Gabriel P
Job Details: 03/31/2021
"Found a leak in the system and also evap is discontinued,customer was not going to repair any ways ; ordrng 1 W10309990 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV330AEBXAA05
Near Mentor, OH 44060
Dan H
Job Details: 03/31/2021
"Installed new thermal fuse , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Cleveland, OH 44113
Corina B
Job Details: 03/31/2021
Replaced the freezer door switch. Optest ok.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/31/2021
Put the unit in a test cycle ran a short test of all functioning components on the unit everything tested good sounded very smooth
We serviced a
AMANA DRYER
Model NGD4655EW2
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/31/2021
"Cc that the unit does not spins and squeaking a lot. Confirmed. Took unit apart. Rollers,pulley and belt are good. Check blower wheel is good, tested motor. Noises is coming from motor. Will need to be replaced. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"
We serviced a
KITCHENAID B/IN REFRIGERATO
Model KBFO42FTX02
Near Chagrin Falls, OH 44022
Jason N
Job Details: 03/31/2021
"Cc unit leaking from freezer and frost buildup againConfirmed some frost buildup on RH side of freezer and on bottom. Found plastic retaining strip separating from gasket, no longer holding to door liner. Reordering freezer gasket. Not showing in stock on Marcone, office to contact customer for next available service date.; ordrng 1 2309216 (Freezer gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS1
Near Moreland Hills, OH 44022
Jason N
Job Details: 03/31/2021
"Installed main control, lower spray arm and detergent dispenser. Ran diagnostics test cycle. Unit let small amount of water in, codes at end were 9-1 for diverter cant find position, 9-4 lower spray arm error. Started normal wash cycle, no water coming into unit. Lower spray arm not moving. Checked fill cactus from control board. Float switch and valve reading good, 1.4K ohms. Diverter motor tested good at 1.6k ohms but sensor unable to find position. Would need to reorder control board and add on pump/motor assembly for diverter replacement; ordrng 1 W10854228 (Control board) and 1 W10861526 (Pump/motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near North Ridgeville, OH 44039
David R
Job Details: 03/31/2021
"Cc unit stopped cooling for 2-3 days, UI making beeping noise every minute from turning on and off. As of now unit is cooling for the past couple of days. No signs of anything on controls. Power checks good. Ordering control and UI as well. Office to reschedule with customer. Customer has door; ordrng 1 W11224256 (Control) and 1 W11387387 (UI)"
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Hiram, OH 44234
Brian M
Job Details: 03/31/2021
Cc of no water being dispensed REF01-20 French Door Refrigerator Water Not Dispensing Service BulletinFound Ge service pointer that says water line freezes in door and to replace the door ; ordrng 1 WR78X29150 (refrigerator dispens)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Mentor, OH 44060
Joe O
Job Details: 03/31/2021
Installed bake element. Ran test bake. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDG
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/31/2021
The noise the customer was hearing was the compressor the particular sound in pitch that she was describing is actually normal for this machine theres nothing wrong with it. I did re-level the doors
We serviced a
KENMORE WASHER
Model 110.249423
Near Grand River, OH 44045
Joe O
Job Details: 03/31/2021
"Cc: noise, not spinning out clothesFound motor is spinning, gear case is grinding. Coupler is broken. Needs gear case, coupler, basket drive assembly, drive block, and spanned nutCustomer does not want to repair at this time ; ordrng 1 3360629 (gear case) and 1 285753A (coupling,motor) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block) and 1 W10820043 (brake & drive tube), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDF620HSJ2SS
Near Olmsted Township, OH 44138
Marie V
Job Details: 03/31/2021
"Replaced control, tested unit. Op test okNo core for return"
We serviced a
GE WALL OVEN
Model Jkp86sh3ss
Near Timberlake, OH 44095
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not heating properly, confirmed, bake element is only receiving 120vac, only 120vac coming out of control, unit needs new control; ordrng 1 WB27T10500 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Cleveland, OH 44113
Corina B
Job Details: 03/31/2021
"CC that the control panel is damage. Checked panel no damage. Heated the cooktop and oven, good. Optest ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Euclid, OH 44132
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39 off of floor, corrected drain hose, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Wickliffe, OH 44092
Dan H
Job Details: 03/31/2021
"Customer complaint that freezer section door gasket is not sealing, confirmed, adjusted gasket, op test good"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Cleveland, OH 44113
Dan H
Job Details: 03/31/2021
"Installed new igniter, valve is closed now, but igniters are not arcing, unit needs new spark module ; ordrng 1 W10860916 (Dsi board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Euclid, OH 44123
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not spinning, ran diagnostics found f0e5(off balance) error code, leveled unit ran spin cycle, unit spins, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bedford Heights, OH 44146
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not spinning, ran diagnostics found f0e5(off balance) and f0e9(ob pause) error codes, cleared, leveled unit, suspensions good, ran drain and spin, unit spins, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG114SWQ1
Near Cleveland, OH 44128
Dan H
Job Details: 03/31/2021
"Customer complaint that oven light is flickering and broiler handle is broken, oven light did not flicker, oven light button is working, Wires are all connected tight, unit needs new broiler handle and control ; ordrng 1 WP3405184 (Handle) and 1 WPW10335164 (Cntrl)"
We serviced a
JENN-AIR RANGE
Model JES8850BAS
Near Avon Lake, OH 44012
Gabriel P
Job Details: 03/31/2021
"Cc that left front burner not turning on and buttons on ui not functioning properly. Verified and will need ui and left burner switch. Customer will not proceed with fixing the unit.; ordrng 1 WPW10206079 (Control panel) and 1 WPW10185286 (Switch), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ4
Near Bedford, OH 44146
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not heating, placed glass in unit, heated for 1 minute, unit heated, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Ravenna, OH 44266
Brian M
Job Details: 03/31/2021
Cc of no ice Found icemaker rotating but not calling for water Replaced using truck stock Ran test harvest OP Test Ok ; used 1 W10882923 (ICE MAKER ASSY) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB01
Near North Ridgeville, OH 44039
David R
Job Details: 03/31/2021
"Cc unit not cooling correctly. FZ is cold but no airflow going down to FF. Ice forming on evap cover. Unplugged unit to check resistance. Heater and evap fan check good. Plugged in. Followed tech sheet. Control not sending volts to defrost, ordering control and harness with bi metal. Ice needs to be steamed.; ordrng 1 W11200746 (Harness with bi metal) and 1 W11353813 (Control assy), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Pepper Pike, OH 44124
Jason N
Job Details: 03/31/2021
Cc unit needs front panel replaced due to damage.Replaced front panel using customer supplied pre Id part. Switched door opening side per customer request. Op test good.
We serviced a
ROPER REFRIGERATOR
Model RS22CFXTQ00
Near Painesville, OH 44077
Jeff M
Job Details: 03/31/2021
The filter housing was leaking and remove the filter it stopped leaking the filter housing is discontinued
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Rootstown, OH 44272
Brian M
Job Details: 03/31/2021
Cc of error Could not get UI to respond Customer had a UI sent to her from whirlpool Installed UI Ran auto test and calibration OP Test Ok
We serviced a
AMANA RANGE
Model AGG222VDW0
Near Eastlake, OH 44095
Jeff M
Job Details: 03/31/2021
Installed the new part op tested good.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Berea, OH 44017
Marie V
Job Details: 03/31/2021
"Cc that the unit will not stay on, and that the door was switch by Best Buy and the glass inside does not stays in place. Ran diag no error codes. Explain cust that if only drying some clothes to use time dry cycle and select the time they want to dry. If theres no enough clothes on dryer sensor wont be in touch and it will shut down thinking that the clothes are dry. Also about the door called cust she said that Best Buy change the door from left to right and did not put 8 screws back in and brackets to hold glass in place, cust will have to call Best Buy to fix this problem. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV01
Near Strongsville, OH 44149
David R
Job Details: 03/31/2021
"Cc of beeping noise from UI, no water. Customer said unit was dropped out of truck when delivered. Dents on right door. Some broken parts. Right door is warped and not coming into contact with switch. No water circulating through unit. Ordering parts needed and broken parts. Let customer know door will take 4-8 weeks to arrive. Customer is going to call whirlpool. ; ordrng 1 W11512399 (Valve) and 1 WPW10341320 (Dual valve) and 1 W11311416 (Hinge) and 1 W11311686 (Cam) and 1 WPW10394053 (Filter housing) and 1 W11245972 (Door) and 1 2200086 (Thimble top) and 1 W10884773 (Badge)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Mentor, OH 44060
Joe O
Job Details: 03/31/2021
"Cc: popping, banging noise from metal, grate feet popping offRan test bake. Heard some popping from metal expanding and contrasting. Called whirlpool tech line spoke with Chris. He stated to have the customer run unit as hot as it can for roughly an hour to assist in seasoning the metal, otherwise popping is normal. Needs gratesCustomer to installSr: 7730384735; ordrng 1 W10620480 (grate-brnr)"
We serviced a
WHIRLPOOL DRYER
Model GGW9200LL1
Near Bay Village, OH 44140
Gabriel P
Job Details: 03/31/2021
Ignitor was replaced and tested unit working as should. Opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Parma, OH 44134
Corina B
Job Details: 03/31/2021
Replaced the drain pump. Optest ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chesterland, OH 44026
Joe O
Job Details: 03/31/2021
"Cc: no heat, constantly runs until door is openFound unit is only receiving 120v. Found fuse blown. Advised customer without proper voltage the unit will not heat."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Bay Village, OH 44140
Gabriel P
Job Details: 03/31/2021
Cc high pitch sound when cycle begins. Verified and found belt drive slipping on pulley causing it to screech when cycle begins. Ordering parts.; ordrng 1 W10721967 (Cam kit) and 1 W11239857 (Belt drive)
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC1
Near North Olmsted, OH 44070
Marie V
Job Details: 03/31/2021
"Cc that the unit will fill and then spin and then stop, and does not finish the cycle, also that she got wet clothes at the end of the cycle. Ran diag no error codes. Started a normal cycle, unit started filling and then spinning . Read owners manual this is normal operation. Advice cust to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Got a load of clothes and got them wet, after that ran a rinse and spin cycle. Unit is working as designed at this moment.Op test ok"
We serviced a
KENMORE RANGE
Model 362.75320101
Near Rocky River, OH 44116
Marie V
Job Details: 03/31/2021
Replaced part. Op test ok
We serviced a
GE REFRIGERATOR
Model GSS23GMKGCES
Near Avon, OH 44011
Marie V
Job Details: 03/31/2021
"Replaced main control and found thermistor on freezer was off in Kohms will need new thermistor. Defrosted all ice on evaporator so unit can work good ultimately I come back. Ordering part ; ordrng 1 WR55X10025 (Thermistor), used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Cleveland, OH 44111
Marie V
Job Details: 03/31/2021
"Cc that the unit is leaking from right hand side. Started unit confirmed unit is leaking from float switch took it apart and when put back in water that came down touch the switch and wire and it sparked. After that unit did not want to work. Cancel cycle and check for power at the pump, no power, control is shorted from what happened. Will order parts needed. ; ordrng 1 W11306302 (Control) and 1 WP8531743 (Gasket) and 1 WPW10195039 (Switch)"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS00
Near Broadview Heights, OH 44147
David R
Job Details: 03/31/2021
"Old gasket burned from self clean, upper oven. Marks from gasket burned onto door. Took pics. Customer wants to know if that can be replaced, might be considered cosmetic. Customer will have to contact whirlpool to get a concession for part. Tested temp, bake 350*, good. calibrated up by 10* showed customer how to calibrate. Customer wanted calibration back to 0, corrected. Left customer service number and part number with customer. Op test ok** WPW10709147 frame, part number customer needs"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ravenna, OH 44266
Brian M
Job Details: 03/31/2021
Cc of noise Ran unit with a load of towels Did not hear anything abnormal at this time Advised to watch OP Test Ok
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Chardon, OH 44024
Dan H
Job Details: 03/31/2021
"Customer complaint that unit is not working, started normal dry cycle, unit started and heated, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS5
Near Shaker Heights, OH 44122
Jason N
Job Details: 03/31/2021
"Cc unit not washingRan diagnostics, found codes 6-1 no/low flow water, 6-2 for fill valve electrical problem and 6-6 for cool water. Checked water in to unit, good water pressure. Checked fill valve resistance, good at 1.1k ohms. Checked voltage to fill valve, no good at 14vac. Checked float switch, float switch contacts checked good. Float switch only receiving 42vac. Unit needs control board. ; ordrng 1 W10479761 (Control board)"
We serviced a
ELECTROLUX REFRIGERATOR
Model EI28BS36IS1
Near Strongsville, OH 44149
Corina B
Job Details: 03/31/2021
"CC that the ice maker is not working. Cycled ice maker not cycling properly. Will need a new ice maker. ; ordrng 1 5303918493 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Kent, OH 44240
Brian M
Job Details: 03/31/2021
Cc unit is locked Entered diagnostics mode door unlocked Removed clothes Ran auto test completed with no error
We serviced a
MAYTAG WASHER
Model A712
Near University Heights, OH 44118
Jason N
Job Details: 03/31/2021
"Cc unit not draining. Ran drain and spin cycle, tub spinning but water is not draining. Found drain pump impeller is not moving. Checked inside pump, nothing stuck, impeller is separated from shaft. Unit needs drain pump. Marcone is not coming up with part number for this pump, used V&V to locate part number. Office to schedule customer for next service date. ; ordrng 1 WP6-2022030 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Shaker Heights, OH 44120
Jason N
Job Details: 03/31/2021
Cc unit coding Lo Flo when running warm or hot cycle.Found hot water source valve closed going to unit. Opened valve. Operation test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Aurora, OH 44202
Brian M
Job Details: 03/31/2021
Cc unit not cooling Found no frost pattern on either evap as well as no die Pressure in low side was in a 28 inch vac Added nitrogen to see if I can hear a leak Put in 140 psi and unit seemed to hold sprayed down tubing and evap no leak found Called whirlpool Non repairable
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Mantua, OH 44255
Brian M
Job Details: 03/31/2021
Cc unit not washing well Found customer to be putting in to light of a load for sensor to pick up Ran auto test and calibration OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Broadview Heights, OH 44147
David R
Job Details: 03/31/2021
"Customer had POP. Cc leaking from Icemaker. Found when Icemaker installed, plastic line in between Icemaker and water line was pushed all the way back, when Icemaker called for water, just poured into the FZ. Corrected and steamed all ice. Good. Op test ok"
We serviced a
GE REFRIGERATOR
Model PFSS5RKZHSS
Near Rocky River, OH 44116
Gabriel P
Job Details: 03/31/2021
"Found control board not responding the relay continues to click and unit lights turn off and on and compressor not starting will need to replace control board. Ordering part.; ordrng 1 WR55X11098 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Strongsville, OH 44149
Corina B
Job Details: 03/31/2021
"Recovered refrigerant, replaced compressor and evaporator, pulled 28vac w/ pump, watched, good, charged 4.5oz r134a, unit cooling, pressures good, op test ok. Used piercing valve from t/s. When installing the shelf the left door got scratched. The freezer handle is broken. Will need a new door, handle and ui. ; ordrng 1 W11254958 (Door) and 1 W11330486 (Ui) and 1 W11360641 (Door handle), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Chagrin Falls, OH 44022
Joe O
Job Details: 03/31/2021
"Cc: ice build up on freezer floor, cracked linerFound drain plugged with foam insulation. Called whirlpool tech line spoke with Steve. Advised of cracked liner. He stated to use the liner repair kit to repair crack, and dig out foam insulation from drain. Cleared drain. Needs liner repair kit.Liner repair kit out of stock, office to reschedule ordrng 1 8201700 (repair kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Aurora, OH 44202
Brian M
Job Details: 03/31/2021
Cc of seal seeming weak Gasket is fine and sealing properly OP Test Ok
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Cleveland, OH 44111
David R
Job Details: 03/31/2021
"Replaced parts. Tested on normal dry, saw dial moving down. Put on less dry, dial moved till turned off and went into wrinkle prevent. Wrinkle Prevent last 90 mins. Advised customer to make sure to not mistake that for dryer running constantly. Adjusted feet in front. Winding noise, coming from motor. Nothing stuck. Ordering motor, wheel, belt; ordrng 1 W10841144 (Motor) and 1 WPW10131172 (Belt) and 1 WPW10349492 (Wheel)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near North Royalton, OH 44133
David R
Job Details: 03/31/2021
"Cc rattling noise coming from back, tried to adjusted feet to get rid of noise. Ran unit, could hear rattling. Sounded like coming from back of unit. Took off panel and repositioned, tightened back panel. Did not see anything loose on inside of unit. Readjusted legs. Tested with/without heat on timed dry. Good, no noise. Let timed dry run for 25 mins, no noise. Op test ok"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC7HS03
Near Painesville, OH 44077
Jeff M
Job Details: 03/31/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Westlake, OH 44145
Gabriel P
Job Details: 03/31/2021
Cc that top door feels little rough on top freezer door when rubbing hand up and doing call Whirlpool tech line spoke to Tj we did face time and show him he doesnt believe any different in the sound on both doors gave customer file number to contact whirlpool
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Cleveland, OH 44135
Gabriel P
Job Details: 03/31/2021
Main control board and ui was replaced. Ran calibration and auto test. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Strongsville, OH 44136
Gabriel P
Job Details: 03/31/2021
Replaced convection fan and baffle. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYB02
Near Pepper Pike, OH 44124
Joe O
Job Details: 03/31/2021
Installed control. Unit is cooling. Op test ok
We serviced a
FRIGIDAIRE RANGE
Model LGGF3043KFM
Near Rock Creek, OH 44084
Jeff M
Job Details: 03/31/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Lakewood, OH 44107
Jason N
Job Details: 03/31/2021
"Cc making a clicking noise Customer stated unit was making a clicking or ticking noise for the first few cycles, then it quit. Ran dryer op test, unit has excessive vibration. Pulled unit apart, found front motor mount clip had popped off. Reinstalled motor mount clip. Reran dryer op test, no abnormal noises or vibrations heard. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44108
Jason N
Job Details: 03/31/2021
"Cc unit not filling with water and not sensing Found unit drain hose laying on floor into basement drain. Advised customer drain hose must be elevated. Hooked up drain hose to wash tub next to sink. Customer started wash cycle. Unit filled with water, sensed and advanced to wash. Op test good."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Chardon, OH 44024
Brian M
Job Details: 03/31/2021
Cc Unot not draining Found drain cutting in and out Replaced pump Installed drain pump
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Pepper Pike, OH 44124
Joe O
Job Details: 03/31/2021
Replaced control. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Elyria, OH 44035
Gabriel P
Job Details: 03/31/2021
"Amp on compressor was 11,7 to high and is turning off will not start ordering parts needed ; ordrng 1 W11092625 (Compressor) and 1 W10843121 (Filter) and 1 W10836706 (Evaporator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Brook Park, OH 44142
David R
Job Details: 03/31/2021
"Cc unit leaked a couple of drops coming from float switch. Had a bowl under to catch water. Gasket checks good. Tightened bracket float switch connects to. Ran dishwasher. Watched. Ran 30 mins, no leaks at all. Adjusted feet up a little. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KUDM01TJBL0
Near Richmond Heights, OH 44143
Joe O
Job Details: 03/31/2021
Installed links. Tested. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Fairview Park, OH 44126
Corina B
Job Details: 03/31/2021
"Unplugged 25 psi equal plugged in low 10 vacuum high 125 psi freezer 70 ff 55. Used nitrogen found it leaking at a connection in the evap . Fixed connection Recovered refrigerant, pulled 28vac w/ pump, watched, good, charged 4.5oz r134a, unit cooling, pressures good, op test ok"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Elyria, OH 44035
Gabriel P
Job Details: 03/30/2021
Heating element was replaced. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVB01
Near Fairview Park, OH 44126
Marie V
Job Details: 03/30/2021
"Cc thats the unit isnt cooling one day and the next day it will cool again and you can hear a clicking noise. Took temp found 66* on fresh food section and 63 on freezer. Evap fan is running no frost pattern and condenser fan is also running but no the compressor, clicking noise is coming from start device. Replaced start from Surplus. Evap started to get frost all over. Op test ok.; used 1 WPW10197428 (Start device) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near South Euclid, OH 44121
Jason N
Job Details: 03/30/2021
"Cc unit front grille plate cracked, needs replacedInstalled front grille using customer supplied pre Id parts. Leveled unit to reduce door swing out. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Amherst, OH 44001
Gabriel P
Job Details: 03/30/2021
Found unit not draining use shot vac emptying water and took drain pump apart found filter drain pump cover shattered into pieces ordering ; ordrng 1 WPW10215093 (Filter drain pump) and 1 W10919003 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Parma, OH 44129
Marie V
Job Details: 03/30/2021
Took POP.Cc that the unit is missing a leg. Put part in. Op test ok
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Berea, OH 44017
Marie V
Job Details: 03/30/2021
"Cc that is the same noise as last time and same part. Ran diag F7E6 motor fault F0E2 over suds. Ran auto test everything worked good but found hub stripped also shaft is stripped too will need gear case as well. Cust does not want gearcase but the hub replaced, advic cust that we cannot warranty the hub because it needs gear case cust said go ahead with repair. Replaced hub from T/S. Op test ok; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Parma, OH 44134
Marie V
Job Details: 03/30/2021
"Cc that the unit makes a clunk noise when is washing. Ran diag found error code F0E5 off balance load. Ran auto test no unusual noises. Cust said that is when is washing, started a normal cycle, no unusual noises, added some clothes to the unit. No unusual noises. Advice cust to monitor unit, or take a video of the sound. But the noises that I heard are normal. Working as designed"
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near Middleburg Heights, OH 44130
Marie V
Job Details: 03/30/2021
"Cc that the unit takes up to 3times to dry. Turned unit on it started heating right away. Check outside vent it was of place , when arranging vent a bunch of lint came out . Unit will need to be cleared out, lots of lint has been going back to unit. Cust called Lowes to get a dispatch because the have a 3 year extended warranty. The waiting time is long so cust will pay SC and call Lowes tomorrow for a dispatch. Cleared out lint from dryer. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Berea, OH 44017
Marie V
Job Details: 03/30/2021
"Cc that something is making a noise. Plugged unit in drain pump started going , canceled. Ran error codes. F0E5 off balance load detected. Ran auto test everything works good. Explain cust not to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Check pressure hose is clear. Calibrated unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Cleveland, OH 44115
Corina B
Job Details: 03/30/2021
"Recovered refrigerant, replaced compressor, evaporator and drier, pulled 28vac w/ pump, watched, good, charged 5.5oz r134a, unit cooling, pressures good, op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Oberlin, OH 44074
David R
Job Details: 03/30/2021
"Replaced gasket, good. Op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Columbia Station, OH 44028
David R
Job Details: 03/30/2021
"Replaced parts. Tested, ran diagnostics, good. Ran a calibration, good. Ran a regular drain/spin cycle, good, no noise. Op test ok"
We serviced a
MAYTAG COMPACTOR
Model MTUC7000AWS2
Near Strongsville, OH 44149
David R
Job Details: 03/30/2021
"Cc of not compacting and noise. Tested switches, unit is compacting correctly. Took off bottom plate to check chains, gear splines are slipping on motor. Ordering gear drive. Schedule as 2 count; ordrng 1 882699 (Gear drive), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS2
Near Strongsville, OH 44149
David R
Job Details: 03/30/2021
"Cc unit not working, not cleaning. Has see through glass on front panel. Started normal cycle. Water entered, pump motor just humming, not moving water around, arms not moving. Went into diagnostics F7E1, no heat error code. Nothing about motor. Went through tech sheet tested. Bad motor, getting voltage from control. *** have to pull unit out to change motor ; ordrng 1 W10805015 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near North Royalton, OH 44133
David R
Job Details: 03/30/2021
"Replaced part. Had customer test, good. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Strongsville, OH 44136
David R
Job Details: 03/30/2021
Replaced parts. Tested in diagnostics and Icemaker called for water. Good. Give time for unit to cool back to normal temps and then Icemaker to make ice. Give 24-48 hrs for full bin
We serviced a
SAMSUNG DRYER
Model DV48H7400EWA2
Near Lyndhurst, OH 44124
Jason N
Job Details: 03/30/2021
"Cc unit making squealing noisePulled unit apart, found belt idler pulley seized up. Replaced using truck stock part. Ran dryer op test, no abnormal noises heard. Op test good. ; used 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Strongsville, OH 44136
David R
Job Details: 03/30/2021
"Cc no water getting into Icemaker, he has used a hair dryer to throw out and sometimes will go back to working. Went to tech sheet for Icemaker. Checked wires down at hinge, getting 120 with door switch closed coming from control. Checked resistance for heater, out of spec per tech sheet. Says will need FC door. Gave estimate to customer. Customer calling whirlpool. Customer paid SVC, do not order parts.; ordrng 1 LW11026427 (Door black), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TS0
Near Conneaut, OH 44030
Jeff M
Job Details: 03/30/2021
Unit is not cooling its room temperature inside the freezer. the fans are running theres no frost pattern theres no heat transfer the compressor is on needs an evaporator estimate only; ordrng 1 Ship and 1 5303918274 (Evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Chesterland, OH 44026
Brian M
Job Details: 03/30/2021
"Customer complaint unit not cooling found ice ball on cap Tube on evaporator unit is not cooling compressor is running hot sealed system leak will need compressor evaporator and filter die dryer; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Chardon, OH 44024
Brian M
Job Details: 03/30/2021
Install be control and left hand side door Op test ok Advised to give it 48 hours to produce ice
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Cleveland, OH 44124
Jason N
Job Details: 03/30/2021
"Cc unit not dispensing ice Unit under 24mo warranty. Customer pulled M/s tag off unit and applied to a sheet of paper. Customer stated she went on vacation, when she came back, the unit would not dispense ice. Found ice in ice bin clumped and melted down through the ice chute. Steamed ice clear to be able to remove ice bin. Emptied ice bin, ran manual harvest test. Harvest test good. Advised customer if not using ice regularly or going out of town for an extended period of time, empty ice bin and turn ice maker off. Customer also stated unit does not have a nameplate badge. Confirmed, advised I can order, not sure if covered under warranty. Customer can install herself. ; ordrng 1 WPW10214168 (Nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Madison, OH 44057
Jeff M
Job Details: 03/30/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Orwell, OH 44076
Joe O
Job Details: 03/30/2021
"Cc: ice bin full of water, leaking from behind ice makerFound ice maker fill tube not seated correctly. Reseated ice maker fill tube. Cycled ice maker. Found low water pressure to unit. Advised customer of the issues with low water pressure. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Maple Heights, OH 44137
Joe O
Job Details: 03/30/2021
"Cc: not spinning out the clothesFound error codes f9e1(long drain) f0e5(off balance). Ran auto test. Unit is not shifting. Found drain pump running, unit draining. Found bearings extremely loud. Needs gearcase and actuator. Customer does not want to repair at this time ; ordrng 1 W11454741 (Gear case) and 1 W11481722 (Actuator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Moreland Hills, OH 44022
Joe O
Job Details: 03/30/2021
Replaced led modules. Op test ok