Local Reviews
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Joe O.
DISHWASHER GE GDF520PSJ2SS Installed element and flood switch. Ran test cycle. Still no heat. Found thermal cut off open. Needs thermal cut off; ordrng 1 WD21X21690 (harness asm ac)
Brian M.
REFRIGERATOR GE PSF26NGNAWW "Cc unit not keeping temps Found whole back wall frosted up Found heater open Needs heater ; ordrng 1 WR51X10055 (heater,defrost9283), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR HOT POINT HSM25GFRESA "Cc: not cooling completelyFound temps in ff section at 51 and freezer at 30. Found frost build up on evap cover. Found defrost heater open. Needs defrost heater.; ordrng 1 WR51X10055 (heater,defrost9283), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Cc unit not making ice againFound ice maker fill tube frozen again. Called wp techline, Austin, if water pressure looks good, voltage to fill tube heater is good, replace freezer door at this point Advised customer 4-6 weeks time period for door to arrive and to call office to schedule when it it delivered.; ordrng 1 LW11026426 (dor-fip)"
Jason N.
DISHWASHER KITCHENAID KUDE48FXSS5 "Installed wash motor, ran wash test. Checked for leaks, all functions normal, op test good."
Brian M.
REFRIGERATOR WHIRLPOOL WRT106TFDB01 "Recovered refrigerant Installed compressor evap and drier Ran 28 inch Vac for 15 min Watch for 10 min no change Recharged with 4,270z of r134a Low side psi is at 0 and frost pattern shown Advised to let cool for 48 hours"
Jason N.
WASHER AMANA NTW4605EW0 "Cc unit will not cycle Customer stated unit will start a cycle, but not advance. Found drain line laying on floor going into floor drain. Advised customer this must be elevated for unit to work correctly. Mounted drain line into wash tub next to unit. Ran auto test and calibration. Op test good."
Jeff M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ Installed new part unit tested good
Jason N.
WASHER ROPER RTW4516FW2 Cc unit not advancing cyclesFound drain line laying on floor draining into floor drain. Advised customer drain line must elevated for unit to work correctly. Mounted drain line to side of wash tub next to unit. Ran auto test and calibration. Op test good.
Joe O.
REFRIGERATOR WHIRLPOOL WRT519SZDW01 Cc: not cooling properlyFound temps in ff section at 51 and freezer at 9 degrees. Found evap fan not running. Found evap fan receiving proper power. Replaced evap fan. Advised customer to allow 24 hours for temps to adjust. Op test ok; used 1 WP2315539 (MOTOR-EVAP) from stock
Jason N.
DISHWASHER GE GHDT168V00SS "Cc unit not draining Confirmed standing water in unit Ran manual diagnostics mode. Ran drain pump function, drain pump only lightly buzzing. Drain line clear, disposal is clear. Unit needs drain pump. Customer not repairing at this time, estimate only."
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc of leak Found leak coming from drain hose Customer had another drain hose already hooked up and attached to drain pipe Switch drain hoses ran test cycle found unit to be unbalanced Leveled front feet Ran auto test and calibration OP Test Ok
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed damper control. Ran test 3, no abnormal noise from damper. Op test good."
Brian M.
WASHER GE GTW460ASJ9WW "Cc unit not draining or spinning Found several errors for lid lock and out of balance 31,32,9Ran manual test on each component no issues found on either lid lock or spin codes cleared out after testing Ran speed wash with 4 big sized towels in it at this time I can not duplicate any issues OP Test Ok"
Jason N.
DISHWASHER AMANA ADB1400AGW1 "Cc unit does not power onConnected power cord to unit, plugged in. Unit powered on, will start cycle and will cancel drain. No issues found with unit at this time."
Brian M.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Cc unit was warm yesterday she unplugged and plugged back in and it’s seems to be fine Found temps in fridge at 36 and freezer at 6 at checked evap normal frost pattern no built up At this time unit is functioning and can not seem to find a issue Advised to watch if issue comes back more than likely will pre ID a control board WPW10503278
Jason N.
RANGE JENN-AIR JGS8860BDP17 "Cc want oven door glass cleanedSplit door, cleaned inner and outer glass panes. Customer test good."
Corina B.
DRYER GE GTX42EASJ0WW Replaced timer. Optest ng. Will need a new timer.; ordrng 1 WE04X24550 (timer)
Brian M.
MICROWAVE WHIRLPOOL GMC305PRS01 Cc unit not working Found door error no lights and unit will not start Removed control and tested each switch at board Switches check good Issue is with main control board Control board is NLA
Brian M.
WASHER MAYTAG MVWB765FW1 "Cc unit wasn’t making selection and unit never locked when it did Found error for lid lock Replaced lid lock using truck stock Ran auto test and calibration OP Test Ok ; used 1 SENIORDISCOUNT (senior discount), and 1 W10810403 (LID LATCHXXACADEMY RETURNXX) from stock"
Gabriel P.
RANGE WHIRLPOOL WFE525S0HZ1 Door trim on left came off ordering took pictures ; ordrng 1 W11249559 (glass-door)
Jason N.
WASHER AMANA NTW4700YQ1 "Cc unit not workingRan diagnostics, found codes f7e5 for shifter fault, f7e6 for motor fault, f7e1 for basket speed fault. Found shifter not finding position. Evidence of water leaking through gearcase. Gearcase is also very loud when spin. Unit will need shifter and gearcase. Quoted customer approx. cost for repair, customer not repairing."
David R.
OTR MICROWAVE WHIRLPOOL WMH31017HZ3 Replaced part. Tested. Op test ok
David R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Cc of top rack making a little noise. Was able to make it stop. Grease/Oiler. Good. Op test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRT106TFDB01 "Cust showed pop, sent pic. CC that the unit is not cooling. Found the start relay was not plugged in. Plugged the relay in. Compressor turned on. Optest ok."
Corina B.
DRYER SAMSUNG DV448AGW/XAA CC that there is a rattling noise when running. Found lint in the blower wheel. Removed the lint. Optest ok.
David R.
MICROWAVE KITCHENAID KMLS311HSS1 Replaced part. Tested. Op test ok
David R.
WASHER WHIRLPOOL WTW8000BW0 "Replaced parts, tested. Op test ok"
Corina B.
REFRIGERATOR KITCHENAID KRMF606ESS01 "CC that the unit lights do not work and the door light stays on. Unplugged the the ui to the deli drawer. Lights and door switch came on. Found moisture under the ui board, Will need a door and control. ; ordrng 1 W10815679 (dor-fip) and 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)"
Jeff M.
WASHER KENMORE 796.29002 "The units agitator is striped and needs replaced. EST only ; ordrng 1 5006EA3009B (CAP) and 1 AGZ72909701 (AGITATIOR) and 1 FAB30598601 (BOLT), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DRYER WHIRLPOOL WED4815EW1 Found 120 v from L1 to N and L2 to N but from L1 to L2. 000 v electrical issue
Joe O.
REFRIGERATOR KITCHENAID KRFC704FPS01 Installed evap cover. Op test ok
Joe O.
REFRIGERATOR MAYTAG MSS25C4MGK00 "Cc: needs filter replacedNeeds water filter. ; ordrng 1 EDR1RXD1 (water filter6600), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER MAYTAG MHW6630HW0 After I got off the phone with tech line I realize that for majority of the cycles it was saved with the spin off. Explain to the customer that these newer control boards will automatically preset to white function was use the most. I told her for the next couple washes make sure the spinners on so the board can recognize that’s the favorite cycle
Dan H.
DRYER MAYTAG MGD5630HW0 "Customer complaint that unit is making noise, noise is normal sound of dryer running, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Gabriel P.
DISHWASHER GE GDF570SSF4SS "Call customer explain him what’s it needs to be replace he paid for part and shipping ; ordrng 1 WD24X23016 (hose loop drain high), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR JENN-AIR JS42PPDUDB00 Cc: leakingFound leaking from water valve. Needs water valve; ordrng 1 WPW10159842 (valve-inlt)
Gabriel P.
DISHWASHER KITCHENAID KDTE334GBS0 "Replace all parts control harness and console ran auto test,pass"
Joe O.
DRYER KITCHENAID KEYE670BWH1 Cc: not dryingFound unit has good air flow. No heat. Found thermal cut off open. Replaced thermal cut off. Op test ok ; used 1 279769 (THERMAL CUTOFFXXACADEMY RETU) from stock
Jeff M.
DISHWASHER FRIGIDAIRE FGID2466QF3A Installed new part unit tested failed The unit also needs the power supply board; ordrng 1 5304504782 (board)
Dan H.
RANGE KITCHENAID KEBC207KSS05 "Customer complaint that handle fell off, reinstalled handle, door glass shattered when last screw was tightened , ordering new outer oven door glass; ordrng 1 W10401225 (glass-door)"
Dan H.
DISHWASHER MAYTAG MDB4949SHZ1 "Installed new sump assembly, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL KBFC42FTS00 "Customer complaint that unit is not cooling, freezer section temperature at 37 degrees m fresh food section temperature at 49 degrees, compressor and condenser fan are running, evaporator fan is running, partial frost pattern on evaporator, tapped system found in a 10” vacuum, added refrigerant, frost pattern improved, unit needs new compressor, evaporator , and heat exchanger, ran entitlement, parts are warrantied; ordrng 1 2309073 (tube) and 1 W10195924 (evaporator) and 1 W10841139 (compressor)"
Corina B.
REFRIGERATOR WHIRLPOOL WRF954CIHB00 Fz 82 fz 72 psi 55 on both sides. Called t/l Adrian to replace the oryan board. Ran step 38 turned compressor to 99 20 watts. Checked the external line no leaks. Do not have enough steel line to replace the dryer. Called t/l Dave non repairable.
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDHB01 "Installed new door, op test good"
Corina B.
WASHER AMANA NTW4516FW3 CC that the clothes are coming out wet. Ran diag no code. Ran a calibration. Started a rinse and spin with towels.towels came out damp. Optest ok.
Dan H.
FREEZER UPRIGHT KENMORE 253.244521 "Customer complaint that unit is not cooling, temperature at 52 degrees, nothing is running, unit needs new thermostat; ordrng 1 216788000 (control,temp), used 1 SHIPPING (shipping and handling) from stock"
David R.
WALL OVEN WHIRLPOOL GMC305PRS01 Put screws where needed to be. Tested. Good. Op test ok
Dan H.
WASHER MAYTAG LAT8204AAE "Customer complaint that unit is leaking, started normal wash cycle, unit filled, manual advanced timer to drain and spin, no leaks found, repeated two more times with same results, unable to duplicate the problem , unit is operating as designed"
David R.
DRYER MAYTAG MEDB850YW2 "Cc no heat, no spinning. Found fuse replaced was open. Replaced again. Tested. Good. Op test ok; used 1 WP3390719XXX (XXX DO NOT RESTOCK XXX) from stock"
Dan H.
WASHER MAYTAG MVWB765FW0 "Installed new gearcase, op test good"
Gabriel P.
DRYER WHIRLPOOL WGD5620HW0 Display on selection working but can’t see the display numbers or time is off will need control panel ; ordrng 1 W11160620 (HARNESS ) and 1 W11378949 (CONSOLE )
Brian M.
RANGE MAYTAG MGR5775QDS Installed igniter and regulator Ran test bake to 350 OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Joe O.
MICROWAVE WHIRLPOOL WMH1162XVD1 "Cc: door not staying shut, unit not functioningFound door switches pushed in. Pulled switches back out. Unit functioning. Advised customer it could happen a gain and it would Need door switches. Quoted cust for door switches. Customer does not want to repair at this time"
Corina B.
REFRIGERATOR GE GTS21FSKFSS CC that the unit will work for a day then quit working. Fz 0 fz 42. No food in unit. Unit is in a garage. Advised cust the unit needs to be in a control temperature setting.
David R.
WASHER WHIRLPOOL WFW5620HW0 "Replaced parts. Still not turning on when pressing the power button. Tried disconnecting and reconnecting. Called Techline, Chris check all connections, make sure proper voltage and outlet is good, order and replace harness from UI to control. Ordering harness. Can parts make sure I have correct harness, need the one from UI to control; ordrng 1 W10919932 (harns-wire) and 1 W11316252 (harns-wire)"
Joe O.
DISHWASHER WHIRLPOOL WDT970SAHV0 Cc: upper rack brokenFound adjuster broken. Needs adjuster kit. Customer does not want to repair at this time
Brian M.
RANGE KITCHENAID KSEG700ESS3 Cc door not right Found left hinge not properly seated OP Test Ok
Gabriel P.
RANGE AMANA AGR4230BAW3 Replace parts opt test ok
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 Parts weren’t need it found unit control in flood mode waited for pump to stop running ran calibration and auto test pass then ran 7 large towels pass
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Spring came loose,correct issue,everything working,opt test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS321SDHV04 Re-level the unit operation tested good most likely the ringing noise is just a compressor which is a normal operation sound from this particular machine
Corina B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 CC that there is a loud noise. Found the evap fan vibrating. Adjusted the fan. Optest ok.
Corina B.
WASHER MAYTAG MVWB765FW2 CC that there is a high pitch sound when it agitates or spins. Started a drain and spin. Found the gearcase is squealing.
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed new part unit tested good
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Found food in front vent advise customer to keep fluids away from air flow vent also temp on freezer was at -1 degrees explain customer that’s to cold has to leave it in recommended which is 0 explain her how to better stock food opt test ok
Gabriel P.
RANGE WHIRLPOOL WFG505M0BS0 "When arrive preheat unit to 350 and started working as designed it light and cycle on and off working as designed customer also said she unplug unit and plug in she might of reboot computer ,opt test ok"
Gabriel P.
DRYER MAYTAG MEDB850YW2 "Found blower housing fuse open replace from truck stock opt test ok ; used 1 SENIORDISCOUNT (senior discount), and 1 WP3390719XXX (XXX DO NOT RESTOCK XXX) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KSRA25ILSS01 "Replace valves so far no leaks customer will monitor ,opt test ok"
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2311LB I try to find the source of the smell wasn’t able to customer says the ice taste like chemical stuff. I told her to replace the filter and dump the ice most likely that’s where the smells coming from
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 The unit was rattling the unit was unlvl optested good
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 The unit had ice in the icemaker and never harvest the ice. I put the unit in diagnostics ran a harvest cycle test unit tested good had no error codes for the ice-maker. temperature is good I pulled the refrigerator out unplugged it. I plugged it back in that should correct the issue. I did install the icemaker without unplugging the machine.
Gabriel P.
WASHER MAYTAG MHW5500FW1 "Found dispenser boot cover leaking, it has a pin hole,ordering part ; ordrng 1 WPW10239966 (hose)"
Jeff M.
WASHER MAYTAG MHW6630HW0 Had a off balance code an oversize code and a F0e1 Load detected in a clean washer cycle. I went through the proper loading technique soap usage and corresponding cycles to the load unit tested good
Jeff M.
DRYER AMANA NED4655EW1 Installed new part unit tested good
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 CC that the arm is not staying up. Found the arm is broken. Replaced the ice maker. Cycled the ice maker. Optest ok
David R.
RANGE GE JGSS66EEL1ES "Cc LOC on, cannot change off. Informed customer and showed that the lock keypad was on, showed her how to turn it off and how to operate steam mode, tested heat, good. Op test ok"
David R.
DRYER WHIRLPOOL LGB6400LW0 "Cc no heat. Found thermal fuse open, replaced from t/s. Tested. Good, heat cycled on and off. Op test ok; used 1 WP3392519 (THERMAL FUSE) from stock"
Corina B.
RANGE WHIRLPOOL WFG320M0BW2 Replaced the control and the sensor. Feet are raised as high as they go. Heated oven to 350*. Optest ok
Joe O.
RANGE WHIRLPOOL WFC310S0EB3 "Cc: unit does not cook evenly. Customer states burners not functioning, states the inner portion of burner is not staying red hot. Advised customer that is normal operation for the burners. Customer states the oven is burning food. Ran test bake to 350, monitored heat. Found average temp of 375 degrees. Offset the temperature. Ran test bake to 400. Average temps is 397 degrees. Op test ok"
Brian M.
DISHWASHER WHIRLPOOL WDT910SAYM1 Cc unit not washing and upper racks brokenFound sump not creating pressure and rack adjuster Needs sump assembly and rack adjusters Est only
Joe O.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Compressor never arrived to customer re ordering compressor.Part shows out of stock, office to reschedule; ordrng 1 W11393142 (COMPRESSOR)"
Brian M.
WASHER GE GFWR2705H1MC Cc of Smokey smell Ran test cycle could not duplicate a smell coming from washer OP Test Ok
David R.
DRYER WHIRLPOOL WED8620HC0 "Cc of noise coming from inside dryer. Service pointer W11378591A, ordering kit. Wrong parts were sent out. Ordering correct parts. Requesting double labor.; ordrng 1 W11310030 (bracket) and 1 W11401018 (SERVICE SEAL KIT)"
Jason N.
REFRIGERATOR KITCHENAID KRFC302EPA00 Installed door gaskets. Good seals. Op test good.
David R.
RANGE WHIRLPOOL WFE975H0HZ1 Replaced parts. Tested. Op test ok
Dan H.
DISHWASHER WHIRLPOOL WDT710PAHW1 "Customer complaint that unit is not starting, found door strike had come out of tub and was stuck in door, reinstalled strike, ran test cycle, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "CC that the unit is not cooling. No frost pattern on the evap. Tapped system 20” vacuum on the low side. Added Freon frost no on evap. Will need a new evap, compressor and drier.; ordrng 1 876765 (mtg kit) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
David R.
DRYER MAYTAG MEDB835DW4 Replaced part. Tested. Op test ok
Corina B.
RANGE KITCHENAID KSGG700EBS1 Was not the correct address; saved tckt
Dan H.
REFRIGERATOR GE GNE26GMDDES "Installed new fan and update, op test good k"
David R.
WASHER MAYTAG MVWB766FW1 "Replaced parts, tested. Op test ok"
Brian M.
DRYER GE GFDR275EH0MC Cc of Smokey smell Removed vent to inspect vent is clear Ran cycle for 10 min normal smells are coming from unit no smell Customer also verified that she is not smelling it Advised cus to have vent cleared from house to out side
Jason N.
WASHER WHIRLPOOL WFW6620HW0 Found new tub to be damaged pressure tube housing was broken Need to reorder tub ; ordrng 1 W11287251 (TUB ASSEMBLY )
Dan H.
FRONT LOAD WASH WHIRLPOOL WFW9750WW01 "Customer complaint of f21 error, ran diagnostics found f21(long drain) error code, ran test cycle, unit spins, unit drains, unable to duplicate the problem , unit is operating as designed"
Dan H.
WASHER MAYTAG MVWX655DW2 "Customer complaint that unit made a popping noise and now is stopping mid cycle, Ran diagnostics found f8e1(long/no fill) error code, found drain hose laying on the floor, customer corrected, ran normal wash cycle unit filled and began washing , unit is operating as designed"
Gabriel P.
REFRIGERATOR KENMORE 253.738833 "Found evap frozen with ice also air gap frozen shut not allowing cool air to enter to fresh food ,I steam all ice rebooted computer ,force in to defrost pass,wants put all back together notice fan was not running check voltage going to it is good but fan not starting gave estimate customer will not repair advise then they have to paid me half of labor from the work I did,opt tes ok do not order parts they will not fix"
Gabriel P.
MICRO/OVENCOMBO WHIRLPOOL WOC54EC0HS02 "Replace inverter and mag,test a cup of water pass,opt test ok"
David R.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc water is still leaking from air vent on UI. Either water or condensation building up and dripping out. Customer had level out, checked, good. Unit is not leaning forward or anything. Checked previous work, all parts are good. Called tech line, Rick, asked if any rinse aid, there is not any in the dispenser. Whirlpool tech line said that is a main thing they have been coming across, excess moisture in system and not leaving and draining because of no rinse aid. Related information to customer about the use of rinse aid. Op test ok"
David R.
WASHER AMANA NTW4516FW3 Cc not spin/agitate. No error codes. Unit not agitating but is spinning. Found cam pulley all broken up. Replaced from t/s. Tested. Unit agitated and went into spin on manual. Op test ok; used 1 W10721967 (PULLEY) from stock
Jason N.
DRYER WHIRLPOOL WGD8000BW0 "Cc unit squealing noiseConfirmed noise when running, belt idler pulled seized. Replaced using truck stock repair kit. Ran test cycle, no abnormal noise present. Op test good.; used 1 4392067 (DRYER REPAIR KIT) from stock"
Corina B.
DRYER KENMORE 110.8698381 CC that the unit will not start. Found the thermal fuse is open. Replaced the fuse from t/s. Heater is cycling properly. Optest ok. ; used 1 WP3390719XXX (XXX DO NOT RESTOCK XXX 1853) from stock
Corina B.
WASHER WHIRLPOOL WFW8400TW00 CC that the unit has an f21. F 21 long drain. Found the trap clogged with debris. Cleaned out the drain trap. Started a rinse and spin. Optest ok.
Corina B.
REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced the control. Optest ok
Joe O.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "8/8 8.5/6 4/5 tjaf1200Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.27oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
Gabriel P.
WASHER MAYTAG MVWB850YG0 When arrive started taking everything apart and got to the shaft started banging it with the sludge hammer 20 times would not come off then put unit on its back bang it 20 times it can loose attach to basket remove basket with shaft started banging it off the tub still doesn’t want to come out explain customer that shaft is seize in the tub is not going to come out he will need the tub that comes with shaft but it will more he will not fix he understands what’s going on hes not mad he wants part and labor refund hes going to buy new one took parts with me ; saved tckt
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Cc: not making ice, ice bin hard to removeFound ice maker fill tube frozen. Cleared fill tube. Cycled ice maker. Op test ok"
Dan H.
RANGE WHIRLPOOL WOD51EC0AS01 "Customer complaint that oven stopped working after self clean confirmed, found thermal fuse open, jumped out , unit is working, installed new fuse, op test good ; used 1 WPW10545255 (FUSE-THRML) from stock"
Corina B.
REFRIGERATOR MAYTAG MFF2055FRB00 "Replaced the main control. Brought core back for return. Ran diag, fans are running, thermistor passed. Optest ok."
Jason N.
WASHER WHIRLPOOL WTW8040DW4 "Cc unit making clicking and other noises during cycleCustomer states unit making a clicking and clicking noise during agitate. Ran auto test and manual agitation test. No abnormal sound present. Advised customer the noise present is normal for these units. Started normal wash cycle, again no abnormal sounds present, normal sounds for the unit. Unit is working as designed."
Brian M.
DISHWASHER WHIRLPOOL WDT720PADM1 Cc that unit is not washing Found unit able to fill and getting power to sump Needs sump assembly
Brian M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Cc door alarm on Found door sagging due to hinge not tightened Tightened hinge and door is now hitting properly OP Test Ok
Dan H.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Customer complaint that unit is not dispensing ice, confirmed, found ice maker cover not pressing switch, cover was not punted properly, corrected, leveled unit, op test good"
Jeff M.
WASHER WHIRLPOOL WTW4855HW1 The unit had a long Fill no fill code. I cleared the code unit tested good
Corina B.
RANGE WHIRLPOOL WFG320M0BW2 "Cust showed pop, sent pic. CC that the oven does not work. 0 amps at igniter. Replaced igniter from t/s. Optest ng. The amp would go to 2 amps back to 0 amps. Will need a main control ; ordrng 1 W11113908 (cntrl-elec), used 1 12400035 (IGNITER XXACADEMY RETURNXX) from stock"
Jason N.
RANGE MAYTAG MER8800FZ2 "Installed LR burner element. Ran op test, good heat and cycle. Op test good."
Dan H.
KITCHEN KITCHENAID KDTE334GPS0 "Customer complaint that soap dispenser is broken, confirmed, installed new dispenser, op test good"
Jeff M.
DISHWASHER FRIGIDAIRE FFBD2406NS11B Installed new part unit tested good
Brian M.
OTR MICROWAVE WHIRLPOOL WML55011HS3 Installed mag and transformer op no good unit will not run no more than 2 seconds and control goes blank Called whirlpool, they advised to replace control and cap and diode Customer called bloom brothers while I was in the home they are agreeing to swap out unit but is asking for us to send over a copy of what has been done and what needs to be done left email in notes Do not order parts
Brian M.
WASHER WHIRLPOOL WFW9290FW0 Cc unit still getting error Found f9e1 error Found change In drain pump and quarter stuck not allowing proper flow Removed change and ran test cycle OP Test Ok
Dan H.
REFRIGERATOR MAYTAG MRT118FFFE04 "Customer complaint that unit is freezing food in fresh food section after a power failure, fresh food section temperature at 34 degrees, freezer section temperature at 12 degrees, evaporator fan is running, compressor and condenser fan are running, unit needs new control; ordrng 1 W11353815 (CNTRL )"
Jason N.
DRYER SAMSUNG DV45K7600EWA3 Installed drum supports and rollers. Operation test good.
David R.
RANGE WHIRLPOOL WFG525S0HS1 "Replaced ignitor, tested. Flame came right on, let go for a couple of mins. Good. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL n/a "Cc water leaking in FF. Found Drain tube clogging with debris under evap. Clear all debris and ice, line clear. Op test ok. MSN scratched off."
Joe O.
MICROWAVE GE PEM31SM4SS Installed listed parts. Ran test cycle. Op test ok
Brian M.
REFRIGERATOR KITCHENAID KSC24C8EYY01 Cc of no cool Found temps in freezer at 32 and fridge 46 Found partial frost pattern on both evaporators when running test 4 found a little uv die for drain pan Compressor is also extremely hotCompressor had access valve hooked up gauges found unit to be low on refrigerant Needs ff evap and compressor and sealed system Customer to reach out after talking to home warranty
Dan H.
DRYER MAYTAG MGD5630HW1 "Customer complaint that unit is tripping the breaker, ran normal dry cycle with amp meter connected, unit is drawing 4 amps on normal run and 7 amps when igniter is glowing, unit shares outlet with washer, advised customer that unit needs to be on its own dedicated circuit, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Dan H.
WALL OVEN KITCHENAID KEBC247VSS02 "Installed new keypad, op test good"
Jason N.
WASHER KENMORE 110.2510231 "Cc unit won’t advance cycles, drainRan diagnostics, found codes f7e1 for basket speed fault, f9e1 for long drain, f5e2 for lid lock fault. Basket very hard to turn by hand. Ran auto test, unit will not drain, also very loud in spin. Found drain pump impeller broke, unit needs drain pump and gearcase. Customer stated it’s been loud for months now, just never had it checked out. Advised customer of approx. quote for total repair, Customer not repairing."
Jeff M.
DRYER SAMSUNG DV48J7700EWA2 "Dryer is making one wicked squealing sound it is hard to determine if it’s from the pulley or the rollers ordering all three; ordrng 1 DC97-07509B (PULLEY) and 2 DC97-16782A (ROLLER)s, used 1 SHIPPING (shipping and handling) from stock"
Corina B.
RANGE KITCHENAID KSGG700EBS1 Was not the correct address; saved tckt
Jason N.
REFRIGERATOR MAYTAG MFT2976AEM00 "Cc unit freezer not cold enoughConfirmed freezer temps at 25 degrees, ice ball on cap tube. Checked for leaks, found small amount of uv dye on ff evap fins. Unit needs ff evap. Same repair as last time. Customer would have to call wp or cover cost for this repair. Talked to BJ, office to investigate/call wp to see if anything is covered beyond the s-code repair. Advised customer office will be in contact within a few days regarding."
Gabriel P.
WASHER MAYTAG MVWB865GW0 "Replace console and latch,opt test ok"
Jason N.
DISHWASHER KITCHENAID KDFE104HPS0 Installed console and control. Ran wash test. Op test good.
Joe O.
MICROWAVE WHIRLPOOL WMHA9019HZ01 "Cc: not heating, intermittently does not recognize the door is closed, intermittently does not count downFound error code f6e0, tech sheet does not show any information on the error code. Called whirlpool tech line spoke with Leon, he stated the f6e0 was a communication or power failure error. He stated to check power to high voltage transformer. Transformer is receiving power. Needs magnetron, diode, control, and doorCustomer does not want to repair at this time"
Jeff M.
DRYER WHIRLPOOL WED4850HW0 Installed new part op tested good
Jason N.
DRYER AMANA NED4655EW1 "Cc unit not tumbling or dryingUnit is heating and tumbling, but quite loudly. Pulled blower wheel housing, found blower wheel very loose, almost completely off shaft. Tightened blower wheel. Ran op test, good airflow and heat. Op test good."
Joe O.
DISHWASHER GE GDF520PSJ2SS "Cc: not heating, not cleaning dishes properlyFound wash temp error(minimum wash temp was not reached the last 3 cycles). Found water cold at start of cycle. Found unit has good water pressure. Found unit not filling properly to normal level. Heater not functioning, ohmed out heater from control. Found element open. Needs element and float; ordrng 1 WD05X24776 (ELEMENT) and 1 WD21X10519 (switch flood)"
Corina B.
WASHER MAYTAG MVWC425BW0 CC that the unit just keeps spinning. Ran diag no codes. Ran a drain and spin. Replaced the main control. Brought core back for return. Ran a calibration. Started a normal cycle. Optest ok.
Corina B.
DRYER MAYTAG MEDE200XW1 "CC that the unit will not turn on. Checked power to unit, good. Found the thermal fuse is open. Replaced the the thermal fuse from t/s. Checked outside vent, clear. Optest ok. ; used 1 SENIORDISCOUNT (senior discount), and 1 WP3392519 (THERMAL FUSE) from stock"
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc not cooling or getting ice. Arrived today, customer said they unplug the unit for a couple of mins, started back up and everything has been working. Also customer said if you try to dispense ice from the dispenser than the compressor will shut off and stop cooling. Tested out, dispensed water, good. Dispensed ice, everything is still working good, nothing shut off, compressor still running, fans still pushing out cold are. Temps read 39 in FF and -1 in FZ. No frost/ice build up on evaps. Checked deli control, good, no build up of water under or around it. Moved unit forward, checked controls. No signs of damage or anything. Compressor is good. Sounds like a main board and UI issue. As of today, cannot duplicate. Op test ok"
David R.
DRYER MAYTAG MGDX500BW0 "Cc no heat. Found fuse open. Customer also bought another fuse from my t/s. Tested, heated and cycled. Op test ok ; used 1 WP3392519 (THERMAL FUSE) from stock"
Brian M.
MICROWAVE KITCHENAID KEMS308SSS05 Cc unit not heating This is a double oven and microwave combo Found unit not microwaving but convert options work Could also hear zap noise coming from inside Will need magnetron and transformer Est only
Brian M.
DRYER WHIRLPOOL WED49STBW1 Complaint unit caught house on fire Inspected unit Before applying power No issue found applied power and let unit run for 10 min in heated dry OP Test Ok
Gabriel P.
DISHWASHER MAYTAG MDB4949SHZ0 Bj ask me to put my meter leads to supply power to board and if voltage goes down to 80 v the wiring at home is bad try it and stay at 121 v ordering control and control; ordrng 1 W10792164 (wire) and 1 W11225084 (cntrl-elec) and 1 W11395600 (CONSOLE )
Corina B.
WASHER WHIRLPOOL WTW4816FW2 "CC that the unit will start to fill, stop the fill the stop and do nothing. Ran a normal load filled and started washing. Advised cust to use 1-2 tablespoons of he detergent. Ran diag no codes. Ran a calibration. Optest ok."
Joe O.
REFRIGERATOR WHIRLPOOL WRT519SZDW05 "Cc: dents in cabinetCustomer stated when unit arrived she mentioned it to the delivery guys and they stated it was nothing. Found 3 small dents in cabinet(took pics). Called whirlpool tech line spoke with Chris, advised him it can be seen while unit is in place. Advised him of the customers conversation with the delivery guys. He stated it’s a cosmetic issue that is not hurting the functionality of the unit and the cabinet is not repairable. He stated to have the customer contact whirlpool.
Gabriel P.
DISHWASHER KITCHENAID KDTE334GBS0 Call tech line spoke to Dave explain everything is happening he said to replace control and up; ordrng 1 W10898167 (wire) and 1 W11120155 (control-elect) and 1 W11165145 (console)
Joe O.
WASHER WHIRLPOOL WTW7300DW1 "Cc: white spots on clothing, dispenser won’t go back to togetherFound dispenser piece missing. Replaced dispenser tray. Called whirlpool tech line spoke with Leon, he asked if the residue comes off. Asked if there was any fault codes(no stored codes). Residue did seem come off with a little water. He stated to check to ensure the customer is using he detergent, no more the 2 table spoons of detergent and not over loading. Advised customer on loading and soap usage. Op test ok
Gabriel P.
DRYER MAYTAG MEDB855DC0 Appliance was buried lowes want me to reschedule ; saved tckt
Brian M.
DISHWASHER GE GDF620HMJ0ES Cc of unit leaking Found leak coming from gasket on inner door skin Gasket is not replaceable unless you replace door skin Needs door skin
Jeff M.
WASHER WHIRLPOOL WFW6620HC I checked the Bello no signs of ripping. I took the back panel off no signs of leaking underneath on the back panel there’s calcium residue coming from the cold water valve most likely the supply hoses were either not tightened or over tighten causing it to leak
Gabriel P.
RANGE WHIRLPOOL WFC150M0EW3 Board not supplying voltage to the bake element broil works power supply is good ordering parts ; ordrng 1 W11122557 (cntrl-elec)
Dan H.
FREEZER UPRIGHT KENMORE 106.831205 "Customer complaint that unit is not cooling, temperature at 44 degrees, partial frost pattern on evaporator , unit needs new evaporator and compressor, evaporator is no longer available and cannot find a part number for compressor ; ordrng 1 482060 (evaportr 134.30)"
Jeff M.
REFRIGERATOR FRIGIDAIRE LFHB2741PF The user interface is missing segments. LEDs are burning out. Needs a new user interface display; ordrng 1 242058229 (user interface)
Gabriel P.
WASHER WHIRLPOOL MAH5500BWW Latch is broken and hinges wearing out door has a play customer will not fix
Jason N.
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Cc unit center flipper coming apartConfirmed mullion rail splitting in center, not closing right. Wrong pre Id part was sent out (wp12722815ap) will fit but wrong heater connector. Reordering mullion rail.; ordrng 1 WP12722813AP (rail-mulln)"
Gabriel P.
REFRIGERATOR GE GDF570SSF4SS "Is dishwasher not a fridge customer compliant that is not draining anyWay diagnose dishwasher notice pump was working check garbage disposals for blockage there is little bit of water coming out not to much found a chunk of big food clogging it clear out from line and drain pump ,opt test ok"
David R.
REFRIGERATOR WHIRLPOOL GSS26C4XXY00 "Cc not cooling. Temps read 45* FZ, over 50* in FF. Checked evap, no frost pattern. Checked compressor, not running. Plugged watt meter in. Outlet popped. Reset breaker and outlet. Plugged in, compressor came on. Watched evap for frost pattern, none. Will need compressor and evap. do not order parts.; ordrng 1 W10160407 (compressor) and 1 WP2188822 (evaporator), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replace control and took core with me for return ,opt test ok"
Brian M.
OTR MICROWAVE WHIRLPOOL WMH31017HW2 Cc of noise still Verified noise seems to be coming from rollers Called whirlpool to document issue Advised to replace glass and roller.Needs glass and roller ; ordrng 1 W11252182 (ring-turn) and 1 W11367904 (GLASS TRAY)
Jeff M.
REFRIGERATOR WHIRLPOOL ED5VHEXVQ04 Compressor has failed. I put junior start device kit apply power directly to the compressor tripped the start device. Needs a compressor its seized; ordrng 1 W10233961 (compressor)
David R.
WASHER WHIRLPOOL MHW3505FW1 "Cc lost batteries from remote in wash. Spun drum, freely. Normal sounds. Ran service mode, everything checked fine. Draining perfectly. Small batteries. Told customer the batteries are either in the drain pump housing or got through and drained out hose. Tight spot, will need two techs. Charging double labor. Customer does not want to go ahead with repair at this moment in time. Will call us if need be.; used 1 SENIORDISCOUNT (senior discount) from stock"
Gabriel P.
DRYER WHIRLPOOL WED49STBW1 "Normal operation customer had a firehazard vent flex foil advise her to replace it with semi regit or metal also show video,opt test ok"
Corina B.
RANGE JENN-AIR JIS1450DS2 "CC that the front burners will start to heat the has an h come on and starts to beep and won’t do anything, power light will not be on. Heated two pan of water. Called t/l Andrew to replace the control and harness; ordrng 1 W10808072 (display) and 1 W10886867 (module) and 1 W11171883 (harns-wire)"
Brian M.
WASHER FRIGIDAIRE FWS933FS3 Cc of unit leaking Ran several fill and drains no leak spotted or evidence of a leak Customer filled unit with clothes waited until it filled and agitated No leak at this time
Jason N.
DISHWASHER KENMORE 665.13012K110 "Cc unit dispenser still not openingCustomer stated last tech out told her dispenser tested good, but it has not worked since. Ran diagnostics cycle, dispenser getting power, having a hard time opening, closed and watched dispense operation in cycle, intermittent opening. Unit needs dispenser at this point. ; ordrng 1 WPW10300737 (dispenser), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE KITCHENAID KSEG700ESS3 "Installed new control, op test good"
Jason N.
RANGE JENN-AIR JGS8860BDP17 "Cc unit gas smellCustomer stated the house will smell like gas when using the oven, cooktop is ok. Ran bake test, found igniter weak, taking over a minute to ignite. Flames are lifting off burner tube. Adjusted shutter closed some. Replaced ignitor using truck stock. Ran bake test, quicker ignition and flames look good, no more lift. Op test good.; used 1 12400035 (IGNITER XXACADEMY RETURNXX) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Cc unit making noise when compressor turns onRan manual compressor test, small vibration noise when comp. turns on. Checked copper lines in rear of unit, manipulated to reduce vibration. Vibration sound better when comp. starts. Op test good."
Jeff M.
FRONT LOAD WASH FRIGIDAIRE LTF6700FS0 Installed new part op tested good
Dan H.
DRYER WHIRLPOOL WED7500GC0 "Customer complaint that unit is shutting off after 5 minutes, started dry cycle, unit ran for more than 5 minutes, moisture sensor is good, unit is operating as designed"
David R.
REFRIGERATOR KITCHENAID KRFF305EBS00 Cc unit not cooling. Found FZ fan not plugged in. Set temps back to recommended. Give 24 hours to return to normal temps. Op test ok.
Corina B.
WASHER AMANA NTW4516FW3 "CC that the clothes are still wet. Started a rinse and spin with clothes, found cold water barely going into the unit. Ran Manuel test for the hot and cold water valve, found the cold valve not turned on all the way. Started a rinse and spin, clothes came out damp. Optest ok"
Dan H.
REFRIGERATOR MAYTAG MRT118FFFM01 "Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 69 degrees, evaporator fan is running, No frost pattern on evaporator, compressor and condenser fan are running , found dye leaking out of drier seem, ordering drier, rescheduling with alotted time for sealed system repair; ordrng 1 W10843121 (filter dryer)"
Joe O.
DRYER MAYTAG MEDB765FW0 Installed ui. Ran test cycle. Op test ok
Dan H.
WASHER MAYTAG MVWC565FW1 "Customer complaint that unit is not spinning ran diagnostics found f0e5(off balance load), ran manual test cycle on high speed spin, unit spins, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
David R.
WASHER WHIRLPOOL WTW4816FW2 "Cc unit not doing anything. Sensing light was on, held start button to cancel out. Unplugged, plugged back on. No error codes. Ran service diagnostics test. All components working correctly. Went through manual spin/agitate, good, drain good. Noise coming from gearcase. Other than that unit is running.. ; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (gearcase ), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE WHIRLPOOL WFG320M0BS3 "Installed new gasket, op test good"
David R.
WASHER FRIGIDAIRE FAFS4272LW0 "Cc of leaking. Door hinges are broken. Took back off and ran a rinse and spin. Nothing leaking inside, water is leaking from door. Ordering hinges; ordrng 1 134550800 (hinge,door), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER MAYTAG MHW5500FC1 "Installed new control, op test good"
Jason N.
WASHER MAYTAG MHW5100DW0 "Cc unit banging noise when In spinRan spin and drain cycle, confirmed noise in high speed spin, sound coming from motor. Rotor is contacting stator. Found drum bearing with some play. Unit needs tub bearing/basket assembly. Called BJ, should be covered under Maytag 10 yr. for wash basket, since this is all one assembly. Ordering. Will need second man, due to tight space. ; ordrng 1 WPW10409997 (tub-outer)"
Brian M.
WASHER WHIRLPOOL WTW5000DW1 Installed control Ran auto test and calibration OP Test Ok
Jeff M.
DISHWASHER FRIGIDAIRE FGID2466QF3A The consuls arrived broken re order ; ordrng 1 530449526 (CONSOLE )
Corina B.
WASHER WHIRLPOOL WFW5620HW0 "CC that the unit is leaking. Ran diag no codes. Started a cycle several times, could not find a leak. Advised cust to use 1-2 tablespoons of he detergent. Optest ok."
Brian M.
OTR MICROWAVE FRIGIDAIRE LFMV1645TF Cc unit not heating Found unit pulling 4amps and magnetron making a loud buzzing noise Will need magnetron and transformer ; ordrng 1 5304509470 (MAGNETRON) and 1 5304509470 (TRANSFORMER )
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Cooling was turned off I turned it back on unit tested good.
Brian M.
RANGE WHIRLPOOL WFE505W0HZ1 "Cc terminal block burnt Found terminal red line burnt no damage to house supply Replaced terminal block and wire harness kit from truck stock Ran test bake and verified all burners where working OP Test Ok ; used 1 W11205083 (MODULE), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
Dan H.
WASHER WHIRLPOOL WTW4815EW0 "Customer complaint that unit is is not agitating, confirmed, found agitator worn, gearcase shaft is stripped, unit needs new agitator and gearcase, customer does not want repair ; ordrng 1 W10908289 (agitator) and 1 W11255272 (gearcase), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc unit won’t start just makes pumping noise Found unit in drain mode Cleared drain mode Went to start a auto test but unit just shut off Replaced control ran auto test and calibration OP Test Ok
Corina B.
REFRIGERATOR WHIRLPOOL WRF954CIHB00 CC that the unit is not cooling. 78* fz and fz. Step 40 opened the 3 way valve. 70 psi on the high side and low side. Found the compressor connection not plugged in all the way. Unit started to cool. Optest ok.
Joe O.
DISHWASHER WHIRLPOOL WDF520PADM7 Installed tub and control. Ran diagnostics test cycle. Unit filled but would not wash. Cancelled cycle. Unit would not drain. Checked power unit is receiving 240 volts. Advised customer he needs an electrician. Reordering control.Customer to contact when electrical is corrected; ordrng 1 W10906426 (cntrl-elec)
Jason N.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed control and motor/pump. Ran wash test. No leaks, op test good."
Brian M.
WALL OVEN FRIGIDAIRE FEB30S5GCB "Cc unit will not bake Found broil working but bake is not Pulled control board and swapped wires on broil and bake Element is fine Needs control board Customer wants to try and install himself ; ordrng 1 316418522 (clock/timer35640), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SMBM Cc: not cooling in ff sectionFound recirculating vent blocked. Cleared ice buildup. Unit is cooling. Advised customer to allow up to 24 hrs for temps to adjust. Op test ok
David R.
WASHER WHIRLPOOL WFW5620HW0 "Cc same issue, UI no response. Verified, not responding. Error code F6E2 communication error code. Ordering controls. Stacked unit. Requesting double labor.*** wont be free till 430.; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"
Jason N.
WASHER WHIRLPOOL WFW6620HC0 "Installed bellow gasket, ran quick wash test. No leaks, op test good."
David R.
SXS REFRIGERATOR WHIRLPOOL WRS526SIAH00 Replaced diffuser assembly. Tested. Opening and closing properly. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced parts. Advised customer to not put any food item in front of damper. Found frozen whipping cream directly in front of damper. Air needs room to travel around throughout cabinet. Found deli drawer door had a wide gap. Use hot gun to close gap. Op test ok
Corina B.
REFRIGERATOR KITCHENAID KRFF507ESS00 Replaced the control and ui. Brought core back for return. Optest ok