Cc unit scrap marks on lower drawer caused during last repair.Found marks in question on lower drawer sides are actually some sort of sticky brown substance. Able to scrap off with fingernail. Customer claims it wasnt there before service. Used adhesive remover with cloth to clean off drawer. No damage to drawer found. Snapped pics of before and after cleaning.

"Customer complaint that unit is not powering on, confirmed, found power wire connection burned/melted, removed connector and used wire nut to repair broken wire, op test good"

"CC that the warm water is not warm enough and a loud noise when starting. Tested the water valves, correct. Filled the washer with warm water 86*. Called BJ and to meet government Energy this is correct temperature. Advised cust to use hot water for the cycles. Was 102* on a normal cycle. Opt test ok"

Not the correct house. She lives in Parma heights not brookpark. Parts were picked up by fedex. ; O-emld tckt

Installed heater OP Test Ok

"Cc: not cleaning properlyCustomer stated black crud in unit. Stated he has tried cleaners and other remedies and continues to get debris. Found a lot debris of build up inside dishwasher. Found drain tube is black from debris build up. Ran test cycle. Found spray arms are functioning. Unit has good spray pressure. Found cold water at start of cycle. Advised customer to run hot water at sink prior to starting unit. Advised to ensure garbage disposal is never backed up because water can syphon back into dishwasher. Canceled cycle. Ran hot water at sink. Unit filled with hot water. Ran diagnostics test cycle to reset heater. Found error codes f6e2(fill valve electrical problem) f7e1(no heat) f10e1(fill valve electrical problem) f3e3(failed calibration). Unit functioning as designed. Advised customer to completely eliminate all build up sump, drain hose, and all other tubing would have to be replaced. Found unit not heating. Element open. Built estimate for sump, drain hoses, manifold, spray arms, feed tube and elementCustomer does not want to repair at this time ; ordrng 1 WPW10482480 (pump&motor) and 1 8269144A (drain hose) and 1 WPW10491331 (spray arm) and 1 WPW10545278 (drain hose) and 1 WPW10340741 (tube-feed) and 1 WPW10340542 (manifold) and 1 WPW10498900 (spray arm) and 1 W10518394 (heater), used 1 SHIPPING (shipping and handling) from stock"

Cc: noise during cycleRan auto test. Found high pitch screeching during spin. Checked stator and rotor. No signs of rubbing. Could not remove wash plate. Wash plate needs cut or broke out. Needs wash plate and gear case; ordrng 1 W11393685 (Gear case) and 1 W10902814 (washplate)

"Installed new control, op test good"

"Cc that the unit is not turning the drum. Found unit had the heater touching ground. Corrected issue also thermal fuse was blown. Explain cust that they need to call company to clean up the vent. Vent is clogged, took video and showed cust. Replaced thermal fuse from t/s and tested unit. Op test ok; used 1 WP3392519 (THERMAL FUSE) from stock"

"Replaced the heater. Started a cycle, no leaks. Opt test ok"

"Cc unit not washing properly like skipping cycles. Ran diagnostics, found codes f0e3 for offbalance load, and f0e5 for overload. Ran auto test, all functions passed, no issues found. Advised customer on load sizing and how to rearrange load if off balance situations arise. Unit is working as designed at this time."

Marcone keep sending wrong part spoke to bj he will research the part that they need ; O-emld tckt

"Found ignitor weak giving estimate ; used 1 12400035 (Ignitor), and 1 SENIORDISCOUNT (senior discount) from stock"

"Replaced the heater. Started a cycle, no leaks. Opt test ok. Dishwasher is not secured."

"Replaced control, opt test ok, took first control sent customer stated packaging was open and the control was halfway out of the box when she received it, took in case we have to return it"

"Unit is working as designed, customer installed knob and everything is working properly, calling wpl techline to document, opt test ok"

"Cc handle is loose, for console with screw studs broken, unit will need new console, customer will not proceed with the repair.; ordrng 1 WPW10500175 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"

"Replaced the heater. Started a cycle, no leaks. Opt test ok."

"Cc unit needs updated heater element installed Installed updated heater element using customer supplied pre Id part per WP service pointer. Corrected install, as the unit was excessively leaning forward in cabinet space. Ran operation test. Op test good. Customer stated there is a corrosion spot on the bottom of the door panel. Confirmed. Quoted customer for panel replacement. Customer is contacting WP for repair authorization, since unit is just over a year old. ; ordrng 1 W11416790 (Door panel)"

"Repl control,and console ran calibration and auto test opt test ok"

Cc unit temperatures displaying improperlyFound user interface is missing several digits and some digits are dim. Unit needs user interface panel. ; ordrng 1 5304527930 (User interface)

Replace heater it was little hard but got it and replaced it

"Cc that door seal had fell off and they had reinstalled it, replaced door seal, opt test ok"

CC that the unit will hum and shut off. Confirmed. Found the hot water turned off. Turned the water on. Ran a calibration. Started a cycle. Opt test ok.

"Replaced heater, opt test ok"

"CC that the unit quits drying after 3 loads. Called t/l Steve raised the back legs to have the clothes hit the moisture sensor. jumped the moisture sensor out, let run after 3 minutes of running the control turned off. Did not have the jumper in well. Re-jumped the sensor stayed running. Sensor drying does not work well on small loads. Advised cust to use the time dry. Opt test ok"

"Cc unit leaking water after repair.Turned water on and ran test cycle, found water spraying from under inlet valve. Pulled valve and found new valve is missing rubber grommet, not sealing to housing. Customer still had old valve in box. Used grommet from old valve. Reinstalled and retested, no leaks. Op test good. No damage caused to property."

"Replaced heater, opt test ok"

Customer is turning icemaker off when bin gets full with ice and then it takes long time to fill back up advise her to leave icemaker on all times also found filter housing missing a part not allowing filter to come out ordering ; ordrng 1 W11162041 (Filter housing)

"Cc that the unit is not heating. Confirmed. Found heater open. Unit will need new heater with thermostat. ; ordrng 1 DC47-00019A (Heater) and 1 DC47-00015A (Thermostat), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit sometimes does not continue with the cycle or spin the cloth out, and some will work. Ran diag found error code f8E1 long fill no fill. Found drain hose line was going down with the weigh of the water. Showed cust why unit was working on some cycles and advise to put a bracket to have the drain from home adjusted to the wall. Op test ok"

"Cc that the oven does not works after a self clean before last visit., confirmed. You press bake and unit shows error of f3. Oven sensor issue. Verify ohms reading , is off. Unit will need new oven sensor. ; ordrng 1 12001656 (Sensor), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is showing error code f8e4. Confirmed theres water at the float switch, removed all and found that water line was not tight enough, corrected issue and tested u it few times. Op test ok"

"Cc that the unit is not cooling and unit stopped making ice. Took temps 23* on freezer and 57* on fresh food. Ran diag, step 6 defrost heater bi-metal , 01, close. Verify amp draw while on diag, 465 . Good. Unit will need main control. Cust will call back.; ordrng 1 WPW10589838 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is making a noise and is damage. Damage inside of unit. And doors on the outside. Took pics. Unit will need both doors, hinge. Also unit has a crack inside liner. Called whirlpool tech line they said have them call.; ordrng 1 LW10913407 (Door) and 1 LW10918659 (Door) and 1 W11505709 (Door hinge)"

Cc that the freezer is leaking. Confirmed . Found drain tube clogged. Removed unit and cleaned up drain from behind. Removed panel from freezer and stemmed out drain and found a piece of foam getting stuck. Cleared all out. Op test ok

Replaced heater. Ran diagnostics. Good. Op Test Ok.

Installed heater OP Test Ok

Cc glass shelfs cracked and makes noise Needs glass shelf Noise is air baffle No need for return visit ; ordrng 1 W11130202 (shelf-glas) and 1 W11130203 (shelf-glas)

"Cc had questions about noises. If needed can reference owners manual. Went through diagnostics, fans, damper, comp, icemaker, all normal sounds. Customer might be able to hear refrigerant going through system as well. Unit checks good. All normal sounds. Op Test Ok."

"Customer had POP 2/8/22. Cc unit sweating on gasket FZ. Remodeling house, unit has been in garage. Past couple days/weeks have been humid 90+ weather, unit can sweat because of the humidity. Let customer know. Changed test 40 to step 2 for heater. Customer said they should be moving the fridge in the house within the next couple weeks. Unit is working as designed. Op Test Ok."

Room 122 could not get access tenant not answeringHad to wait for contractorSiliconed freezer OP Test Ok

Replaced evap fan kit. Steamed out all ice and blockage to intake airways. Give 24-48 hours to properly cook down. Put max cool on as well. Op Test Ok.

"Cc: not coolingFound temps at 70 degrees in both compartments. unit is receiving proper power. Fans and compressor running. Compressor pulling .6 amps. Needs compressor, and evaporator Evaporator out of stock. Office to reschedule ; ordrng 1 WP2188823 (evaporator) and 1 W10507884 (compressor)"

Replaced latch. Tested. Good. Op Test Ok

Cc: not heatingFound unit is receiving proper power. Found blower tower packed with lint. Found thermal cut off open. Needs thermal cut off. Replaced thermal cut off. Ran test cycle. Op test ok Advised customer to clean lint screen after every load. ; used 1 279816 (CUTOFF) from stock

Installed control and ui Ran auto test and calibration OP Test Ok

"Cc unit water sometimes comes out warm, also had AC go out and super hot in house. Let customer know that the water comes directly from house so refrigerator has nothing to do with coldness of water. Also advised to let unit run 5-10 secs dispensing water because if water sits in line it can get room temp, dump water and then get water. Tested, let run 5-10 secs, dumped water. Filled up entire glass, water is cold. With their AC broke, could of been affecting water not being cold for a couple seconds until it has a change to run and cold water it come in. Called techline, documented. Unit is working properly. Op Test Ok."

"Cc: low ice productionCustomer stated unit only making a couple cubes at a time and takes about a week to fill the bin. Found temps in ff section at 43 degrees, freezer at 23 degrees. Cycled ice maker, ice maker cycling and filling. Pulled evap cover, found only partial frost. Unit only frosting first few coils. Closed unit monitored to see if frost builds. Needs compressor, and evaporatorCompressor out of stock. Office to reschedule; ordrng 1 W11480426 (Compressor) and 1 W11407409 (Evaporator)"

"Customer complaint that unit is not working, buttons on user interface are not responding, unplugged unit, plugged back in, user interface lit up, started normal dry cycle, unit started and heated, op test good"

"Recovered refrigerant, installed compressor and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 68 g of r600, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; ordrng 1 W10890087 (Lokring) and 1 W10890100 (Lokring) and 2 W10890117 (Lokring)s"

"Customer complaint that unit stays in sensing mode, started normal wash cycle, unit filled and advanced to wash cycle, unit is operating as designed"

Customer does not have proper papers

Ran entitlement unit under 1 year Cc unit not washing properly Found unit not leveled and cold water shut off Leveled unit and ran auto test and calibration OP Test Ok

Cc: not heatingFound igniter only pulling 2.6 amps. Needs igniter. Replaced igniter. Tested. Op test ok ; used 1 12400035 (IGNITER) from stock

"Cc unit not cooling, took temps and 72 in ff and 22 in fz, found evap cover in ice and fan not running took it apart and found open thermistor and fan just hums will spin if rotated by hand. Unit will need evap harness, fan and thermistor, thermistor cover broke. Ordering cover as well.; ordrng 1 WPW10487766 (harns-wire) and 1 WPW10464673 (fan motor) and 1 WPW10384183 (thermistor) and 1 WPW10425252 (cover)"

"Cc of noise Found noise coming from hinges Needs hinges ; ordrng 2 74011142 (hinge- ove)s, used 1 SHIPPING (shipping and handling) from stock"

"Replaced heater, opt test ok"

"Could not pull unit with 2 technicians, not comfortable risking properly and personnel damage with limited equipment we possess. Called office, advised we will need customer to remove unit to make accessible. Called customer to relay that information. Customer stated he will do his best to get unit removed and will call us to reschedule. ; saved tckt"

Cc no cool in freezer Found freezer to have no frost pattern but has ice ball on cap tube Advised on needing sealed system repair Sealed system under warranty ; ordrng 1 WPW10143759 (dryer) and 1 W11492867 (Evap) and 1 W10832994 (compressor)

"Customer complaint that unit is not making ice or dispensing water, confirmed, unit needs new valve; ordrng 1 242252702 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Cc: not startingFound door switch broken. Needs door switch; ordrng 1 WP3406107 (switch-dor)

"Cc unit make a screeching sound, and sensing not working, ran diagnostics and found no codes, valve is noisy while filling, unit needs inlet valve, replaced valve with TS# W11210459, ran diagnostics and calibration, opt test okp; used 1 W11210459 (VALVE) from stock"

"Unable to remove wash plate, will have to break it off, ordering new wash plate ; ordrng 1 W10752283 (Wash plate)"

"Customer complaint that oven does not shut off after timer runs out but only on 40+ minutes, unit needs new relay board, part is no longer available ; ordrng 1 74006612 (Relay board)"

Installed control. Unit is cooling. Op test okCustomer having issues with water leaking. Drain tube plugged. Cleared drain tube. Op test ok

"Cc: not cooling properlyFound temps at 65 in ff section and 42 in freezer. Found evap fan not running. Evap fan receiving proper power. Needs evap fan motor; ordrng 1 WR60X10277 (refrigerator evapora), used 1 SHIPPING (shipping and handling) from stock"

"Cc: not cooling properlyFound temps in ff section at 58 degrees, freezer at 6 degrees. Fc thermistor reading 13 degrees, rc reading 29 degrees, fc evap thermistor reading 9 degrees, rc evap thermistor reading 71 degrees(evap frosted over) out of range. Ohmed out rc evap thermistor from control. Found thermistor reading out of range. Needs ff evap thermistorAdvised customer to shut power off to unit 24 hours prior to visit.Customer does not want to repair at this time ; ordrng 1 W10667607 (thermistor), used 1 SHIPPING (shipping and handling) from stock"

"Replaced filter head, opt test ok"

"Same issue as before replace all parts and f47 error code came out call tech line they help me program unit error when away,opttest ok"

"Customer complaint that handle broke, confirmed, installed new handle, op test good"

"Installed new control, op test good"

"Replaced the burner head. Opt test ng. Called t/l sparks at a diagonal. Both burners are at a delay on lighting. Need to replace the orfices, burner heads, igniter and cap. ; ordrng 1 W11378584 (Orfice left) and 1 W11334712 (Orfice right) and 2 W11238757 (Igniter)s and 2 W11344539 (Burner head)s and 1 W11344538 (Caps)"

"Cc unit when delivered water line not hooked up right and was leaking, delivery company said customer needed a plumber to fix leak, customer put a fitting on hose and working correctly. Customer wanted to check out and documented. No leaks after customer fixed. Unit is good. Op Test Ok."

"Cc unit not starting. Previous problem back in 05/20. Lid is not locking. Tested, bad latch. Ordering. ; ordrng 1 WP8182634 (Latch), used 1 SHIPPING (shipping and handling) from stock"

"Replace harness,opt test ok"

Replaced heater, tested unit, no leaks. Op test ok."

"Customer complaint that unit is not making a lot of ice, freezer section temperature at-5 degrees, ice maker cycled and filled, unit needs new control, customer does not want repair ; ordrng 1 242115254 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

Installed ice maker. Ran ice maker test. Ice maker cycled to home position. Advised customer to monitor ice production.

"Cc unit needs updated heater element installed Installed updated heater element using customer supplied pre Id part per WP pointer. Ran diagnostics test cycle, checked for leaks. Op test good."

"Cc unit not starting. Ran diagnostics, found motor is switching between agitate and spin but basket not moving. Found shield and belt came off. Unplugged unit. Used lock tight on screws for shield and put belt on. Tested again. Good. Op Test Ok."

"Replaced heater. Ran diagnostics, good. Op Test Ok."

CC that the oven will pre heat and turn off. Found the ground wire on with the neutral. Rewired the cord. Heated oven to 300*. Opt test ng. The control turns of in preheat. Will need a new control. ; ordrng 1 W11528350 (Control)

"Replaced door, opt test ok"

"Cc unit making noises and spinning slow, ran cycle motor doesnt come on right away it will start humming then start moving slowly and ramping up as it goes, idler pulley is damaged, unit will need a motor and idler pulley, customer will not proceed with the repair, and will submit the payment on our website or over the phone.; ordrng 1 W11364931 (Drive motor) and 1 279640 (pulley,idler), used 1 SHIPPING (shipping and handling) from stock"

"Installed new heater, op test good"

"Customer complaint that unit is leaking, found freezer section door not sealing due to ice build up, removed some ice, door seals, op test good"

"Replace heater,opt test ok"

"Bearing are damage gave estimate customer will not fix,opt test ok ; ordrng 1 WH07X10019 (Wheel) and 1 WH38X10017 (Shaft and bearings), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

Replaced the freezer light. Brought back the other lights for return. Opt test ok

"Installed terminal block and new power cord. Ran diagnostics test cycle, all functions passed. Op test good. ; O-emld tckt"

"Company is tax exempt, should be in system Cc that the freezer is not cooling. Took temps fresh food at 37* and freezer at 15*. Found frost on fan and at the top of the evap. Verify defrost circuit, 0.02ohms, close is good. Also when entering diag, step 4, compressor runs but fan does not gets any dc voltage, verify at the control, 0 vdc. Unit will need fan and control board. ; ordrng 1 W11035752 (Control) and 1 W11334745 (Motor fan), used 1 SHIPPING (shipping and handling) from stock"

"Opened inner door and tub. Found inside tub has rust starting. Tried to wipe out rust, pitting already started in tub. Cannot get rust out. Spoke with BJ, tried to clean with soap. Did not come out. Re ordering tub. Office to reschedule; ordrng 1 WPW10511199 (tub-dishwr)"

Replaced fan motor. Op test ok

"Cc unit not turning on, he stated he disconnected from power and reset breaker and still nothing, unplugged unit and waited 30 seconds, plugged in and unit starts , ran diagnostics and found codes f9e1 for long drain, try running test cycle and unit shuts off, unit will need acu replaced per service pointeR, office to contact customer with next service appointment when parts are available.; ordrng 1 W11322905 (cntrl-elec)"

"Customer complaint that unit is not cooling, unit turned off when tech arrived, turned on, compressor and evaporator fan are running, partial frost pattern on evaporator, system has a leak, unit needs new evaporator, heat exchanger, and filter drier, customer does not want repair ; ordrng 1 297414901 (Evaporator) and 1 WPW10143759 (Drier) and 1 297217900 (Heat exchanger), used 1 SHIPPING (shipping and handling) from stock"

"Replace arm and let customer pull on arms so they know is install correctly,opt test ok"

"Found part sent out was right part number but wrong part, also gasket was broken. Found I had the right part on truck, not a t/s item. Replaced, restarted power. Ram diagnostics, good, all components working. Op Test Ok"

Relined the dishwasher. Opt test ok

"Cc unit not dispensing ice or water and lights not workingFound upper ff section lights are out and freezer light. Checked freezer LED module, working properly. Found upper rear left LED module failed in ff section. Replaced using truck stock part. Illumination restored to unit. Checked water dispense, no water, found filter recently installed but not installed correctly. Reinstalled filter, retested water dispense, good. Advised ice maker will resume ice production now that water has been restored to unit. Op test good. ; used 1 W10695459 (LED MODULE) from stock"