Local Reviews
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Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint that unit is not cooling, found evaporator frozen solid, defrost heater and bi metal are good unit needs new control; ordrng 1 W11174836 (cntrl-elec)"
Joe O.
RANGE WHIRLPOOL GW397LXUQ07 "Cc: only part of the ui is workingOnly the number 4 on key pad is functioning. Needs ui.; ordrng 1 WPW10207930 (swtch-memb22784), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "W10842568 service pointer. There is an adapter kit with a built-in fan to increase the suction pull inside the freezer to seal better customers going to call KitchenAid to see if they can cover parts. Est; ordrng 1 W10864519 (adapter), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "The water valve in the rear is leaking and needs replaced causing the door to stay a jar and allowing frost to build up.; ordrng 1 WPW10279866 (valve-inlt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DRYER N/A LG5721XSW0 Cc: bad noiseDrum not spinning. Found belt snapped. Pulley worn. Need dryer repair kit. ; ordrng 1 4392065 (dryer repair kit)
Corey L.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint dishwasher won’t drain out, confirmed, found drain hose clogged with debris, unable to clear hose, unit needs drain hose to gd; ordrng 1 8269144A (drain hose)"
Corina B.
REFRIGERATOR MAYTAG MFI2568AEB CC that the unit is leaking and there is a plastic piece that fell off of the ice maker. Found the drain hole clogged with dirt and debris. Cleaned out drain hole. Found the ice bin propeller is broken. Will need a new ice bin. Advised cust that the warranty might not cover the ice bin. Cust can install part. ; ordrng 1 WPW10324090 (bin-ice)
Jeff M.
WASHER MAYTAG MVWX655DW0 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 The ice bin had melted ice in the try. I removed the block of ice op tested good
Jeff M.
WASHER WHIRLPOOL MVWB765FW3 The unit has a lock error code I cycled the lock 12 times unit tested good recalibrated the machine cleared the codes
David R.
DISHWASHER MAYTAG MDB8959SFZ4 "Replaced parts, tested, heated. Working properly. Op test ok"
Dan H.
REFRIGERATOR GE ZIS48NSE "Customer complaint of water leaking from freezer section top , found evaporator drain pan not mounted properly causing water to leak when unit defrosted, corrected, advised customer to monitor"
Corey L.
RANGE WHIRLPOOL WFG505M0BW0 "Customer complaint oven not working, confirmed found bake ignitor failed, quoted to replace with ts, ok, replaced igniter with kit, op test good ; used 1 12400035 (IGNITER 52.99) from stock"
Corey L.
WASHER WHIRLPOOL WFW3090GW "Customer complaint washer is making loud noises and walking, customer showed pop, found shipping bolts still attached, removed, op test good"
Jeff M.
RANGE WHIRLPOOL WFG320M0BW Gasket broke along with the oven floor is miss formed ; ordrng 1 W11098799 (bottm-oven) and 1 WPW10535778 (gaskt-door)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
Jason N.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Cc unit making knocking noiseCustomer stated it makes a noise in back oof unit when using water dispenser, her old refrigerator did not do that.Found after dispense, water hammering through copper supply line. Advised customer there is nothing I can do with the unit for this issue, this is a plumbing issue she would have to contact a plumber for pressure regulation device or water hammer arrestor install. Unit op test good."
Jeff M.
FREEZER UPRIGHT FRIGIDAIRE FFFU14F2QWG "I install the new part unfortunately I was wrong. After installing the new timer in the unit not turning on I started checking around I found a temperature control field needs replaced I have the timer for return.; ordrng 1 5304513033 (TEMP CONTROL ), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
WASHER MAYTAG MVWX655DW1 Cc: lid not lockingFound error code f5e2(lid lock fault). Ran manual lock test. Lid lock not engaging. Found lid lock solenoid open. Needs lid lock. Replaced lid lock. Ran auto test and calibration. Op test ok ; used 1 W11307244 (DOOR LOCK8685) from stock
Jeff M.
DISHWASHER KITCHENAID KUDK02CRBS0 "As the unit was draining it was filling too. Eventually it stops and just drained properly needs new control; ordrng 1 WPW10084141 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER WHIRLPOOL KUDS01FLSS1 "CC that there is a sewer smell, tried clean the dishwasher. Found the drain hose and pump clogged with food and debris. Will need a new drain hose and pump and motor."
Jeff M.
DRYER GE DBXR453EA1WW "The bell is chewed up because the idler pulley split in half. Est only ; ordrng 1 WE12M29 (BELT) and 1 WE12X83 (pulley idler), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DRYER GE DHDSR46GG1WW "Cc: squealing, and clothes getting stuckFound drum wore through the outer panel. Needs outer panel, slide holder, and duct assemblyCustomer does not want to repair at this time"
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Removed the dispenser waterline is kinked. Will need a new waterline. Office to order part. ; ordrng 1 WP67002743 (guide- wat)
Jason N.
WASHER WHIRLPOOL WTW6400SW3 "Cc unit does not drainCustomer stated it was reading OL on display when not draining.Ran diagnostics, no codes stored. Ran auto test, basket not disengaging, physical drag on basket. Pulled spin basket, found several remnants of clothing between basket and tub as well as under drain strainer. Removed, and reassembled unit. Reran auto test. Op test good."
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHS2611LBLA Replaced control. Error did not return. Op test good
Dan H.
DRYER SAMSUNG DV42H5200EP/A3 "Installed new element, op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replace deffuser opt test ok
Joe O.
RANGE KITCHENAID KFDD500ESS02 Cc: intermittently will not heatRan test bake to 350. Unit heated to 350. Once heat shut off unit dropped to 270 degrees. Cancelled cycle. Started bake to bake 400 degrees. Unit started to heat. Needs control and ui; ordrng 1 W10877016 (cntrl-elec) and 1 W11127790 (swtch-memb)
Gabriel P.
WASHER FRIGIDAIRE FAFW3801LW3 "Replace latch,opt test ok"
Jason N.
DRYER AMANA NED4655EW1 "Cc unit not heatingConfirmed no heat. Checked all thermals, found hi limit cut-off open. Replaced using truck stock. Retested dryer op. Good heat. Op test good. Customer stated he cleaned venting prior to service. Vent clear , good airflow. Advised him to periodically checked venting to ensure clear.; used 1 279816 (CUTOFF) from stock"
Gabriel P.
WASHER MAYTAG MVWX655DW0 Ran diagnostic pass no leaks got underneath and didn’t fill anything wet on cabinets ran normal cycle and saw puddle of on floor search for leak and found water on top transmission when trying to take basket out to see if I can find a hair liner crack on tub accidentally broke hub and couldn’t take basket out going to order tub and gearcase and hub ; ordrng 1 W10512161 (tub asm) and 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)
Jason N.
WASHER MAYTAG MVWX655DW0 "Cc unit not workingCustomer stated just stopped working this morning, unit stuck with spin light on.No lights on console when I looked at. Could not enter diagnostics, unplugged for 5 min, plugged back in, non change. Statues led light not on control board, power in to control good at 122v. Unit needs control board. Customer not repairing at this time, estimate only."
Dan H.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Customer complaint that unit is not making ice, found ice bin empty, unit is detecting full ice bin, unit needs new ice maker ; ordrng 1 W10873791 (icemaker)"
Dan H.
RANGE KITCHENAID KSGB900ESS1 "Installed new control and keypad, op test good"
Joe O.
WASHER WHIRLPOOL WFC7500VW2 Cc: dispenser stuckFound tab broke off of dispenser handle. Found dispenser off track and wore down. Needs dispenser and handleCustomer does not want to repair at this time
Joe O.
DRYER MAYTAG WED49STBW1 "Cc: long dry times, door not closingFound venting smashed behind unit. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard. Checked air flow with venting detached. Unit has good heat and air flow. Found catch worn on door and door seal ripped. Needs strike catch and door seal; ordrng 1 279570 (catch door dryer) and 1 W10906683 (seal-door) and 1 WP3389441 (catch)"
Joe O.
COOKTOP GAS KITCHENAID KGCC506RBL03 "Cc: only one burner will igniteFound all igniters working. Found burners all getting gas. Need igniter switches; ordrng 1 WP4456905 (harns-wire8368), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER WHIRLPOOL WTW4850HW1 "Cc unit not spinning or draining, will drain on spin and drain mode Found drain hose laying on floor into floor drain. Remounted in proper position in washtub next to unit. Ran diagnostics , found code f8e1 for long fill no fill, f0e5 for offbalanace load. Unit also not level, leveled unit using leveling feet. Ran auto test and calibration. All functions passed. Op test good."
Joe O.
REFRIGERATOR MAYTAG MFI2569YEM0 "Cc: not making ice, freezer door frozen shutFound ice maker fill tube and cup frozen. Found water leaking from water line running to ice maker in cavity. Fill tube for ice maker broken. Water leaking into ff section, filled the bottom of the ff and leaked into freezer freezing the door shut. Needs fill tube, and steamed outReached out to BJ about the diagnostics only. He said to just just send it through. Office to reschedule; ordrng 1 W11232485 (FILL TUBE)"
Joe O.
WASHER AMANA NTW4516FW3 Cc: running with lid openFound drain pump running. Entered diagnostics. Found no stored codes. Blew through pressure hose. Ran auto test and calibration. Op test ok
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SMYW Found compressor and condenser fan not running. Hooked up test cord and compressor started. Need bd customer scheduled for Wednesday. If customer receives part earlier please move her up. ; ordrng 1 W11035836 (cntrl-elec)
Corey L.
RANGE GE JGBP30BEA4WH "Customer complaint bake not working, confirmed found bake ignitor failed, quoted to repair with WB2X9154, customer does not want repair at this time, left quote"
Corey L.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Customer complaint freezer light is not working and deli drawer slides too easily and pops open a little more than the one next to it, found frz light switch stuck up from a small amount of moisture, advised customer to open door from middle, drawer is operating as designed"
Arthur V.
DRYER WHIRLPOOL CGM2745FQ Replaced timer tested unit. Unit started. Let unit run per techsheet. Could be from 45 min to 8 hrs. Need to return and check if unit timed out ; schdld next appmnt for 10/21 MON !
Jason N.
DISHWASHER WHIRLPOOL WDF750SAYB3 "Cc unit not cleaning dishes, soap left in unitRan diagnostics, found code 7-1 for no heat. Ran diagnostics cycle, wash motor not turning on. Checked power in to motor, good at 123v. Unit needs wash motor. Replaced wash motor using truck stock. Ran diagnostics cycle run through to reactivate heater circuit. Checked for leaks. Op test good.; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS312SNHB00 "Customer complaint of a loud noise and recorded it, sounded maybe like something hitting the evap fan blade, customer said they unplugged unit for no more than 5 minutes and the noise went away when plugging back in, has not came back, fans are running, no abnormal operation sounds observed, unable to duplicate the problem"
David R.
REFRIGERATOR MAYTAG WRF989SDAW02 "Replaced part, tested water and ice came out, op test ok"
Corina B.
REFRIGERATOR MAYTAG MFX2570AEM3 "CC that the unit is not making ice. Cycled ice maker, failed. Replaced the ice maker from t/s. Cycled ice maker. Optest ok. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 W10882923 (ICE MAKER ASSY 10359) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325FDAM Need to order one freezer led and main fresh food led ; ordrng 1 WPW10515057 (light) and 1 WPW10515058 (light)
Corina B.
RANGE WHIRLPOOL WFG550S0HZ1 Replaced the door hinges and receivers. Heated oven to 350*. Optest ok.
Corey L.
REFRIGERATOR JENN-AIR JFI2089WES4 "Customer complaint fridge lost cooling after a power outage in the area the breaker was cycled to get the unit back on and since has shut down and restarted every two days with the display doing weird things, temps were 39 ff -2 frz unit is empty, unit needs user interface, part is discontinued unable to repair"
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 "Customer complaint of cooling loss, confirmed temp was 70 in ff and 20*- 3* in frz, found evap fan failed, unit needs evap motor; ordrng 1 WPW10464673 (motor-evap)"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "I installed UI and control and new door switch Plugged unit back in unit is not running and does not have lightsOhmed out wires from UI to control all have continuity also ran continuity on door switches all are working ran test 16 and 17 both show doors openInstalled old board unit will run and have lights but will not dispense Put new board back in and called whirlpool, they where unable to provide me with a sr # because his computer messed up. But ran through all wiring again and he said I have another bad control board and it needs to be sent in for review. And to order another board Customer calling whirlpool and does not want parts ordered at this time"
David R.
WASHER MAYTAG MVWB765FW3 "Replaced parts, tested. Ran test 51/52. Op test ok"
Brian M.
WASHER WHIRLPOOL WTW5000DW1 Cc unit not washing correctly Found cold water trickling in Removed hose found screw filled with debris Cleaned filter and re ran auto test OP TEST OK
Brian M.
WASHER WHIRLPOOL MVWB835DC4 Cc of error Could not enter diagnostics Installed control and UI Ran auto test and calibration OP TEST OK
Gabriel P.
WASHER WHIRLPOOL WTW5000DW0 "Found error f0e2 over suds and f3e1 pressure system fault and f0e5 off balance load delete codes ran calibration and auto test pass then ran drain and spin pass ran 4 large towels pass no issues found,opt test ok"
Brian M.
DRYER MAYTAG MEDX655DW1 Cc of noise Found quarter in drum Ran test cycle no noise
Corina B.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 CC that the unit is not cooling. 65* in the ff. Removed the evap cover found a ball of ice in the upper top of the evap. Will need a new evap and drier. Will need two techs. ; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 2 WPW10143759 (dryer)s
Corey L.
WASHER MAYTAG LAT9704AAE "Customer received wrong part but correctly packaged, reordering part, taking new part ; ordrng 1 WP22001448 (hose- pump)"
Dan H.
RANGE WHIRLPOOL WFG525S0HS0 "Customer complaint of f2e1 error, confirmed f2e1(shorted key)error code, unit needs new control, customer does not want repair at this time; ordrng 1 W11317846 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Found and air leak on top door gasket steam gasket and use vaseline on corner,opt test ok"
Corina B.
DISHWASHER MAYTAG MDB4949SDH3 CC that the unit is dead. Checked power at the control 0 volts. Checked terminal found the l1 wire melted. Not enough wire to reconnect. Advised cust will need a electrician. Optest ok
Gabriel P.
WASHER MAYTAG MVWB765FW3 "Ran diagnostic no error code,ran calibration and auto test pass no issue is working how is manufacture"
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Installed pump and control Ran manual diagnostics unit not connected to water OP TEST OK
David R.
WASHER MAYTAG MVWB765FW1 "Cc lid not locking, damaged from movers. Lid lock and control are good. Found since lid is damaged and also missing pieces that the lid slide side to side and won’t allow lid lock to actually engage correctly. Bezel broke from over tightening. Ordering lid, bearings and bezel ; ordrng 2 W11168238 (bearing 9.95)s and 1 W11237157 (bezel) and 1 W11259006 (lid 226.92), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR HOT POINT HTJ17CBB2RSA Replaced evaporator motor. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Cc water leaking. Found bad valve. Ordering valve*** try for last call of day. Customer won’t be home till after 3; ordrng 1 WPW10238100 (valve-inlt 79.81), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Fz temp is -2, FF is 36. Checked around unit and everything checks fine. Op test ok"
David R.
REFRIGERATOR KITCHENAID KRFF302EBS01 "Cc of unit being damaged when delivered, customer stated they watched the deliver people take off truck, spun the unit around in a circle, damaged wheels, all chipped up. Condenser coils are dragging on he ground, cannot reach underneath to push back up, cannot tell if clips holding coils in are messed up. Documented pictures of the wheels. Floor damage will definitely happen If at any point customer wants to clean behind. Documented and waiting to see how to proceed.; saved tckt"
David R.
DISHWASHER KITCHENAID KDTM354DSS4 Cc pump motor not working and dispenser. Dispenser won’t stay shut and pump motor is just humming. Ordering dispenser and pump motor.; ordrng 1 W10620296 (detergent dispenser) and 1 W10673255 (pump&motor)
Dan H.
RANGE WHIRLPOOL WFG540H0ES "Customer complaint that burners are not lighting, bake and broil burners don’t light right away, all cooktop burners lit right up, repeated several times with same results, bake burner lit right up, broiler lit right up , unable to duplicate the problem, unit is operating as designed"
Dan H.
REFRIGERATOR FRIGIDAIRE FFHT1831QS5 "Installed new control, op test good"
Joe O.
RANGE WHIRLPOOL KODC304EBL00 Found part sent was incorrect part. Marvin only shows lower thermostat. Spoke to BJ he stated the one we have on truck stock will work. He also stated to mark it as the same price. As the original part ordered. Installed thermostat. Ran test bake. Op test ok; used 1 WP9759242XXX (XXX DO NOT RESTOCK XXX6874) from stock
Gabriel P.
RANGE KITCHENAID KEBS109BSS00 "Took panel out check fuse behind it it had continuity and try by passing it panel would not turn on check voltage at terminal is getting from l1 to neutral 125 but for l2 to neutral 000 voltage it lost have voltage told customer it will an electrician,put back together opt test ok"
Jason N.
RANGE KITCHENAID KSDG950ESS1 "Cc unit making noise after shutting offCustomer states fan making humming noise for extended period of time. Unit already on at 350, cooling fan running and rattling. Shut unit off, let cool down, blower fan shutting off set 140 degrees, unit is operating as designed, expect for excessive fan noise/rattle. Ordering blower fan.; ordrng 1 W11107275 (fan-blwr)"
Corey L.
DRYER SAMSUNG DV431AEPXAA01 "Installed thermistor, op test no good, also found thermostat open, unit needs thermostat ; ordrng 1 DC47-00016A (thermostat 12.11)"
Gabriel P.
REFRIGERATOR WHIRLPOOL EL88TRRWQ03 "Found refrigerant leaking from cap tube on evap also it was 70 degrees on fridge and evap dry no frost pattern will need compressor,evaporato and dryer customer will not fix"
Brian M.
WASHER WHIRLPOOL WTW5000DW1 Cc unit turned its self onCould not duplicate turning on issue but found gearcase to be loud and wash plate spinning freely Could not get washplate off. Needs washplate gearcase and tub hub ; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11035751 (gearcase)
Joe O.
WASHER MAYTAG MVWX655DW1 Cc: not drainingFound spin light flashing(long drain). Found drain pump just humming. Replaced drain pump. Ran auto test and calibration. Op test ok ; used 1 W10876600 (PUMP-WATER) from stock
Brian M.
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA Installed thermostat and control OP TEST OK Advised it may take up to 48 hours for temps re adjust
David R.
N/A N/A KUDR24SEWH3 "Cc unit is not powering on. Turned off and on breaker, correct Voltage coming into unit. Checked all wires, everything plugged in. Display not lighting up or taking commands. Parts NLA, OFFICE to research. UI3380945 control ; saved tckt"
David R.
WASHER WHIRLPOOL MVWB865GW0 "No power to unit. Outlet is good. Control does not have green signal light on. Had to break lid lock to open lid. Ordering control, lid lock and UI*** Customer has on file with Lowe’s that they are giving her a new unit. So do we still ship the parts to her house and fix it or what is the next step; ordrng 1 W10787878 (latch) and 1 W11114420 (cntrl-elec) and 1 W11135391 (console)"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found only freezer light working. Unplugged and restarted no good. Needs main control ; ordrng 1 W11043763 (cntrl-elec)
Jason N.
RANGE KITCHENAID KODE500ESS01 "Cc unit not heating properlyCustomer stated she tried heating up nachos in upper oven and they came out cooked on one side. Ran test bake on upper and lower to 300 degrees, let cycle 10 min past preheat. Temps in upper reading 308 degrees, temps in lower reading 310 degrees. Let cycle another 10 min. Temps in upper slightly lower at 290 degrees, ran calibration +10 degrees in upper. Lower still reading good at 300 degrees. Advised customer to allow additional time on preheat 5-10 min before putting food inside. Unit working as designed at this time."
Joe O.
REFRIGERATOR WHIRLPOOL WRF532SMHV01 "Cc: freezing food in ff sectionCustomer had ff and freezer set at 2 degrees. Found temps in ff section at 40 degrees, and 6 degrees in freezer. Calibrated ff section down 2 degrees. Tested damper. and thermistors. Found damper is functioning. Op test ok"
Corina B.
WASHER WHIRLPOOL WTW5000DW2 CC that the unit does not work. Ran diag F1E2 – MOTOR CONTROL FAULT. Checked the shifter. Ran a spin and a agitate. Found dimes in between the washplate and basket. Removed the dimes. Ran a calibration. Started a normal cycle. Found the presoak was turned on. Advised cust the unit will sit there to presoak the clothes. Optest ok.
Dan H.
REFRIGERATOR GE PGCS1RKZH2SS "Customer complaint that unit is not making ice, found ice in bin, ice maker cycled and filled, fans are blowing, temperatures are good, good frost pattern on evaporator, unable to duplicate the problem , advised customer to monitor"
Joe O.
FREEZER GE FUF17SVARWW Cc: not coolingFound temperature is unit at 02 degrees. Found drain tube blocked up with ice to the vent. Steamed out drain tube. Op test ok
Joe O.
DISHWASHER WHIRLPOOL WDT910SAYH3 Cc: not drainingFound debris stuck in drain hose. Removed water and debris. Op test ok
Joe O.
DISHWASHER KITCHENAID KDTE304DSS0 Cc: won’t start cycleFound drain pump sound like it is trying to turn on but will not. Found standing water inside unit. Removed water. Found glass in drain pump. Removed glass. Ran test cycle. Op test ok
Joe O.
DISHWASHER KITCHENAID KDFE104DWH5 Installed element. Ran test cycle. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SEYW05 "Cc: not coolingCustomer states they had another appliance company out, and they said the unit had a sealed system leak. Found temps in ff section at 40 and freezer at 5 degrees. Spoke to BJ he stated that with everything functioning at this time we can rule out a sealed system issue. Unit functioning as designed. Op test ok"
Brian M.
FREEZER CROSLEY CFUFH17QWA Cc unit not cooling Found unit frosted over near bottom drawer and rack Removed product removed evap cover found drain pan covered in 2 inch thick of ice forced unit into defrost to check heater OP TEST OK Cleared ice and drain tube placed a metal rod supplied by customer onto heater and into drain tube OP TEST OK
Brian M.
LAUNDRY CENTER WHIRLPOOL WED7000DW1 Cc of wire burnt Found terminal block damaged due to cord shorting out Replaced terminal block using truck stock Customer needs to purchase a new appliance cord 3 prong She knows how to install the cord ; used 1 279320 (BLOCK-TERM) from stock
Brian M.
WASHER WHIRLPOOL WET4027HW0 "Ran entailment 4-8-19 from MAS inc Cc of no power to washer but dryer is powering on Found wires installed with wrong terminal block screws, replaced screws from terminal block kit Advised maintenance to replace cord OP TEST OK ; used 1 279320 (BLOCK-TERM) from stock"
Jason N.
DISHWASHER MAYTAG MDB7601AWW Cc unit light blinking and cannot stop cycle.Found unit in auto clean cycle. Canceled cycle. Ran wash test then cancel drain. Unit working as designed. Customer is older gentleman that isn’t sure how to work his unit. Walked him through steps on how to start and cancel cycles as well as options he can use. Op test good.
Brian M.
WASHER MAYTAG MVWC400XW2 Cc of unit not washing Ran diagnostics found tub spinning with agitation Removed washplate tightened spanner nut Ran auto test and calibration OP TEST OK
Jason N.
REFRIGERATOR WHIRLPOOL WRT311FZDB "Cc unit not making iceCustomer showed popCustomer stated it hasn’t made ice yet since delivery on Saturday. They had a plumber out to fix a leak a few days ago. Jumped t to h on ice maker, ice maker indexed and water flowed into ice mold. Ice maker op test is good."
Brian M.
DRYER MAYTAG MEDB765FW0 Cc of unit not running and getting error for l2 Ran diagnostics found error for l2 Followed steps in service manual seems to be the switch on the motor but would like a control board as well just in case Not being repaired at this time unit is being swapped out by Lowe’s of Streetsboro
Gabriel P.
RANGE WHIRLPOOL WEG515S0FS0 Fedex never deliver parts also customer show me a video on hes camera fedex passing pass his house but did not stop at his house he kept going we going to have to re order parts and schedule for friday ; ordrng 1 W10898291 (module-spk) and 1 WP9758078 (burnr-oven)
Brian M.
DRYER WHIRLPOOL WED7000DW2 Cc of unit not starting Found door switch broken Replaced using back stock Ran test cycle OP TEST OK ; used 1 WPW10569603 (DOOR SWITCH ) from stock
Jeff M.
WASHER FRIGIDAIRE FWSB5700DS0 "The unit isn’t agitating or spinning the belt is broken. ; ordrng 1 134511600 (v-belt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Cc: no light, no water, door alarm continuously going off, and water flowing from dispenserFound all door switches functioning. Found deli board is intermittently allowing selections. Found when deli board is disconnected door switches function. Found power supply board sending proper power. Needs deli board and wiring harness. Customer is going to attempt to get a concession from whirlpool."
Jason N.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Cc unit starting to not cool againFound ice ball on evap cap tube. Checked all connections on back on unit and on evap. with uv light. Did not find any dye showing. Hookup gauges, low side in a 12 in vac. High side reading 80 psi. Called wp techline, Joel, said sounds like internal low side leak. Designated unit as unrepairable. Advised customer wp will be contacting them in 3-5 business days with further instructions. "
Brian M.
WASHER GE GTWS8350H1WS Cc to start button does not work And rust getting into detergent Found start button spring clip broken and top rusting around the detergent cup and bleach cup Needs front control housing and lid Customer will not be back until end of month ; ordrng 1 WH42X20351 (backsplash bdy asm) and 1 WH44X10306 (cover & graphics asm)
Corina B.
REFRIGERATOR FRIGIDAIRE FFSS2614QS6A CC that there is ice buildup in the freezer. Found the drain tube clogged with ice. Steamed out drain tube. Optest ok
Jason N.
RANGE FRIGIDAIRE FGGF3054MFB "Cc unit reading 11 on display and can’t choose bakeCustomer stated it started working a few days ago, but she says her burners acting up. Ran bake test several times and with timers, all functions normal. Could not duplicate issue with oven, Confirmed RF and RR burner not igniting, igniters very corroded as well as burner heads and caps. Burner head screws can not be removed due to corrosion, will need drilled out. Quoted customer for replacing parts for these burners. Customer payed both service on first job pvr. Customer waiting for home warranty decision. ; saved tckt"
David R.
LAUNDRY CENTER WHIRLPOOL WTW6600SW2 "Cc of SD error code. Found F51 error code. Basket is binded up. Took off basket. Found at least 10-12 articles of clothes underneath around bearings. Removed. Ran test mode, good. Op test ok ."
Gabriel P.
BUILT IN OVEN WHIRLPOOL WOS51EC7AS01 "Found fuse open replace from truck stock,also let customer no that if fuse blow again he will need new blower,advise him to purchase both but hes going to try fuse first,opt test ok ; used 1 WPW10545255 (FUSE-THRML 22.86) from stock"
David R.
OTR MICROWAVE KITCHENAID KMHS120ESS8 Replaced parts. Tested. Heated. Op test ok
Jeff M.
WASHER WHIRLPOOL WTW5000DW0 Customer was washing rugs. I ran a test cycle unit tested good explained the proper loading procedure to the customer unit tested good
Brian M.
REFRIGERATOR WHIRLPOOL WRF989SDAW00 Installed evap fan and harness Checked evap for good frost pattern OP TEST OK
Jason N.
DISHWASHER WHIRLPOOL GU3600XTVB3 "Cc unit not cleaning well and sometimes water remainsRan wash cycle and then cancel drain. Wash pump pressure very low, will need wash pump. Drain out is very slow, drain pump working hard, found drain hose almost fully blocked with food sludge. Ordering drain pump and drain hose.; ordrng 1 8269144A (drain hose) and 1 WPW10056309 (pump&motor) and 1 WPW10348269 (drain pump)"
Joe O.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Cc: frosting in freezer, deli drawers difficult to open and closefrost cleared itself in freezer prior to arrival. Checked door gaskets. All gaskets sealing. Advised customer something could have gotten stuck in gasket allowing air to flow in. Deli drawers in fridge do no have any kind of rollers so they just slide plastic on plastic. There is no adjustment for drawers either. Op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL ABB2224WEB3 The switch has failed there’s no spring in the switch anymore needs replaced; ordrng 1 W11396033 (SWITCH)
Joe O.
DISHWASHER MAYTAG MDB7749SAM1 Installed rollers and sump assembly. Ran test cycle. Op test ok
Corina B.
WASHER KENMORE 110.258424 "CC that the unit will not spin. Found the agitate dogs are worn. Removed panel found oil leaking from the gear case. Will need a gear case, brake, clutch and dogs."
Jeff M.
REFRIGERATOR WHIRLPOOL KSSS42MDX05 "The drain pan is cracked. Est only..; ordrng 1 WP2001264 (pan-drip), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER KITCHENAID KDTM354DSS0 Replace parts ran diagnostic opt test ok
Dan H.
WASHER MAYTAG MHW6630HW0 "Customer complaint that unit is not draining, ran diagnostics found f8e1(valve failure) and f0e1(phantom code), started quick wash cycle, unit filled and agitated, drained and spun, unable to duplicate the problem , unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Gabriel P.
WASHER GE GTW485ASJWS "Washer has lots of wax buildup around basket,customer never ran clean washer with affresh pill he did not know about it advise him to run that once a month or try clear vinegar,opt test ok"
David R.
RANGE WHIRLPOOL WFG525S0HZ1 "Replaced parts. Let heat up at 350, found loose wire to ignitor, corrected. Op test ok."
Dan H.
RANGE WHIRLPOOL MER5755QAB "Removed door, disassembled, customer cleaned, reassembled, Op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replace all control and took core back with me opt test ok
Dan H.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Customer complaint of loud popping and whirling noises, evaporator fan is running, compressor and condenser fan are running, unit is operating as designed"
David R.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Replaced part, Tested, op test ok"
David R.
COOKTOP ELE WHIRLPOOL WFE770H0FZ2 Cc of front left element not working correctly. Wrong par sent out. Tested and switch will work if you hold it in place but when you let go will sop working. Ordering switch.*** make last call of day. Won’t be home till 4. CWOW; ordrng 1 W10437097 (switch-inf LEFT FRONT )
Dan H.
OTR MICROWAVE MAYTAG MMV6190FZ1 "Installed new transformer and magnetron , op test good"
Dan H.
WALL OVEN JENN-AIR JJW9630DDS "Customer complaint that upper oven door fell off, found hinges sprung, unit needs new door hinges and one receiver, lower oven is also not working, bake and broil buttons just beep when pressed, unit also needs new control, customer does not want repair at this time ; ordrng 2 WP74010283 (hinge 49.40)s and 1 WP74011337 (bracket 27.27) and 1 WPW10169131 (cntrl-elec 416.62), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
ELEC SLIDE-IN WHIRLPOOL GY397LXUB03 Replaced the main control. Heater oven to 350*. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "CC that there was a smoke smell when water was installed. Pulled unit out. Checked the water connection to the unit working as designed. No burnt wires. Filled several cups of water, no electrical smell. Optest ok."
Corina B.
DRYER WHIRLPOOL WED4815EW1 "CC that the unit does not heat. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Checked the voltage at thermal block, good. Found the thermal cutoff is open. Replaced the thermal cutoff from t/s. Optest ok. ; used 1 279816 (CUTOFF 4115) from stock"
David R.
DISHWASHER KITCHENAID KDFE104DSS2 Cc of dispenser. Gasket was hanging off. Corrected gasket. Tested. Op test ok.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Jeff M.
WASHER MAYTAG MVWB725BW0 "The unit lid lock failed needs replaced ; ordrng 1 WPW10619844 (latch), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG MVWB765FW3 The unit has a lock error code again. I manually cycled the lock multiple times tested good everything appears to be functioning but this is a recurring issue the unit needs a lock and control; ordrng 1 W10810403 (lid lock assy) and 1 W11195970 (cntrl-elec)
Brian M.
WASHER WHIRLPOOL WFW8740DW0 "Cc unit still getting f9e1 code Ran diagnostics found error for long drain Ran auto test unit completed with no issues ran auto test Followed tech sheet, found everything to be normal and correct Advised customer on the possibility of a main control acting up EST only"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc of unit not powering on Found control getting power but no green light Needs control board EST only
Jason N.
DRYER KENMORE 110.975117 "Cc unit turns on but does not startConfirmed unit will not startRan diagnostics, found code f01 for main control fault.Unplugged unit for 5 min, plugged back in, fault still present, unit needs main control. Customer not repairing at this time, estimate only."
Jeff M.
WASHER MAYTAG MVWB835DW1 The unit has a F682 code use interface cannot hear ACU. Customer attempted to fix on his own he got a Ui. When you hooked it up it said Miss matched controls. I looked up the correct part. It appears they pack to the wrong part in the correct box. Customer will attempt to continue with fixing the unit on his own.
Gabriel P.
WASHER MAYTAG MVWB835DW1 Found error code f6e2 and f6e3 both control lost communication will need control boards gave and estimate customer will call whirlpool to see if they would cover parts
David R.
DISHWASHER/B-IN KITCHENAID KUDC10FXSS5 "Cc of beeping noise when pressing start, like it doesn’t sense door is closed. Unplugged, plugged back in. Tested. No error codes. Ran service mode. All components working good, fill valve, motor, drain, dispenser all test ok. Seal is good and not picking out. Everything test good. Op test ok."
Corina B.
DISHWASHER WHIRLPOOL WDT970SAHV0 CC that the unit does not start. Checked the control 0 volts going to the pump and motor. Will need a new control. ; ordrng 1 W11305296 (cntrl-elec)
Dan H.
DRYER WHIRLPOOL WGD49STBW2 "Customer complaint of gas smell, found customers supply line leaking, customer needs to replace supply line, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Dan H.
WASHER WHIRLPOOL WTW8600YW0 "Installed new stator, op test good"
Dan H.
RANGE GE JB968S0H3SS "Installed new hinges, op test good"
David R.
WASHER WHIRLPOOL WTW4855HW1 "Cc leaking from front corners by legs, only on bulky cycle. No error codes, ran test cycle, ok. Ran bulky sheets cycle and observed. Went all the way to final spin no leaks. Looked at tub ring, no cracks, looked underneath unit, no water marks. Op test ok."
Gabriel P.
REFRIGERATOR WHIRLPOOL ET8GHMXLT0 "Found fridge drain pan clogged steam out and clear ice,opt test ok"
Brian M.
WASHER CROSLEY CFW4500KW0 Cc unit not spinning Found stored error of f23 according to tech sheet says relay to drain is open and to replace the acu. Found voltage going to drain put drain motor not running Also found no voltage going to motor control board. Needs acu and drain pump EST only
Jason N.
RANGE KENMORE 790.712087 "Cc unit oven broil bake no workingCustomer stated she can’t even select bake on the controlsConfirmed bake button not working, was able to get it to work a few times when pushed in specific spot, but unit will need clock/control board. Tested bake, ignitor also weak, only drawing 2.7a. Would need ignitor as well. Customer not repairing at this time, estimate only."
David R.
REFRIGERATOR WHIRLPOOL KFIS25XVMS9 "Cc no cool and dispenser board not working, screen is only blue and blank. Everything is hooked up, compressor not running. Research to be done for part, door UI.13053103SP dispenser control not available W10310691W10180050Will also need main board.; saved tckt"
Corina B.
WASHER WHIRLPOOL WFW5620HW0 "CC that the unit is leaking from the dispenser. Started a normal cycle, found it leaking when it’s in a rinse cycle. Will need a new dispenser and housing. Called t/l Kurt will need a new dispenser housing. ; ordrng 1 W11318755 (drawer)"
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Cc no cool. Found Evap frosted over. Ran test mode, heater circuit is working. Ordering control, harness, fan; ordrng 1 2315549 (motor evaporator) and 1 W10911770 (harns-wire) and 1 W11133692 (cntrl-elec)"
Jeff M.
DISHWASHER MAYTAG MDB4949SDE3 Installed new part unit op test failed. the unit is doing the same thing as before. I tested power at the motor as it’s trying to run. It’s getting 120v. Reorder ; ordrng 1 WPW10591570 (pump&motor)
Gabriel P.
DISHWASHER WHIRLPOOL WDT970SAHV0 Found panel damage it was dent customer saw it they want me to order new ordering new panel ; ordrng 1 W11087375 (panel)
Jason N.
WASHER WHIRLPOOL WFW8620HW1 "Cc unit leaking and off balance.Evidence of leak at dispenser drawer. Ran diagnostics auto cycle, confirmed small bit of leakage when water entering dispenser. All other machine functions normal. Customer was concerned it was off balance due to machine lurching at start of spin cycle but then smoothing out. I advised her that this was normal for this unit. Ordering dispenser assembly.; ordrng 1 W11318755 (drawer)"
Corey L.
LAUNDRY CENTER GE GUD27ESSJ1WW "Customer had a lid lock and the control to install, installed parts, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Customer complaint freezer lost cooling again everything melted and later in he night it started back up and has been cooling since, temps were 38ff and 0 frz, cycled cooling off, amp meter read .17-.20 amps with compressor off, up to 9.6 amps trying to start, after 3rd try it started 1.3 amps once compressor is running called wpl tl advised start dev failed, replaced start dev with ts, op test good; used 1 8201786 (STARTER) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Found no frost pattern on freezer evap compressor was running and condenser fan everything was running but no frost also temp was high will need and evap and dryer also compressor customer will not repair also notice compressor over heating opt test ok
Corey L.
DISHWASHER MAYTAG MDB8989SHZ0 "Customer complaint dishwasher not drying well, jet dry was empty and set to 2, advised a drying aid is necessary for this unit and adjust dial on dispenser higher will give a better drying performance, ran test, found stuck key and door not closed quick enough, completed test to clear, heater checks passed, unit is operating as designed"
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Ran diagnostic no error codes heater turn on found no issue ,opt test ok"
Gabriel P.
DISHWASHER KITCHENAID KDTE204ESS0 "Found glass inside pump and water inside dishwasher empty all water and clear glass,opt test ok"
Gabriel P.
DRYER MAYTAG MEDB765FW0 "Customer only drying 4 or 5 clothes at it time which it may not having contact with moister sensor cause its such a small load advise customer to use time dry for small loads also found latch connector loose correct issue,found no other issue ran 20 minutes time dry pass took pic of pop ,opt test ok"
Gabriel P.
WASHER AMANA NTW4516FW2 "Found 123 v coming from outlet also 123 v going in to control but control not responding also led light on control is out replace control from truck stock,opt test ok ; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDTA50SAHW0 Replace all parts opt test ok
Arthur V.
WASHER FRIGIDAIRE FAFW3577KW1 Found customer had removed back spring that holds gasket in place off of unit. Reinstalled spring. Tested unit op test good
Joe O.
STACK W/D WHIRLPOOL WGTLV27HW1 Cc: grinding noiseFound debris stuck in the drain pump. Removed debris. Op test ok
Joe O.
WASHER MAYTAG MVWB850YW1 "Cc: error code, not spinning out clothesCustomer replaced the rps sensor. Entered diagnostics. Found error code. F51(motor rod sensor failure). Ran auto test. Checked under unit found rotor loose. Found stator and rotor to be worn from loose operation. Tightened rotor. Ran drain and spin. Found bearings extremely loud. Needs bearings, stator and rotor.Stator shows 10 year parts coverage.Customer does not want to repair at this time"
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Installed new freezer door, ran ice maker harvest tests and ice maker fill test. Op test good."
Arthur V.
DRYER WHIRLPOOL LER4600PQ0 Customer complaint that unit shut down after about 30 min right in the middle of the cycle. This happened twice. Testing unit temp and motor check good. Since unit eventually restarted (no open thermal fuse ir safety stat) customer did not try to restart immediately. Possible that motor went off on overload unit is working properly at this time(no load) checked outside vent. Checks good Unit did not fail while diagnosing.
Jason N.
REFRIGERATOR MAYTAG MTB2156DEB "Cc unit not coolingCustomer stated her son said stuff in ff didn’t seem cold enough, and her thermometer read 50 degrees. Asked customer if freezer seemed warm as well, she said it was mostly in ff. They threw everything out in ff and freezer. Read temps in ff at 41 degrees, and 7 degrees in freezer, as unit idle, both acceptable. Raised thermostat to turn unit on, pulled evap cover, frost pattern looks good, evap fan good airflow. Checked condenser coils in back. No notable dust buildup. Unit is cooling normally at this time. Advised customer thermometers may not reflect accurate temperatures."
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found damper making loud noise,ordering damper ; ordrng 1 W11164593 (diffuser)"
Jason N.
REFRIGERATOR GE PSH25MSTASV "Cc unit leakingFound unit leaked from ice maker fill tube line behind unit. Fill tube came apart due to fill tube and funnel frozen up. Removed ice maker, cleared fill tube and funnel. Reattached fill water line to fill tube, silicone around fill line entry port on back on unit. Cycled ice maker. Op tea good."
Jason N.
REFRIGERATOR KITCHENAID KBFO42FTX00 Installed water inlet valve and ice maker. Steamed drain clear and cleared freezer of ice build up. Op test good.
Gabriel P.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Found both freezer and fresh food section at 75 degrees also found evap on fresh food section not coated black also found no frost on either evaporators Everything was dry compressor was running and over heating tap system show 0 no refrigerant ordering evap compressor and dryer customer has warranty on parts only I will also need a senior tech ; ordrng 1 W10309988 (compressor) and 1 WPW10143759VP (drier-uv -) and 1 WPW10643261 (evaporator)
Joe O.
WASHER WHIRLPOOL WFC7500VW2 Cc: will not pump water inCustomer states she can unplug unit for a while and it will work for a couple loads then stop again. Ran diagnostics all units seem to be functioning as designed. Spoke to BJ ran diagnostics could not duplicate issue. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRS965CIAH00 "Cc unit freezing cans, bottles on top shelf, and one blew up.Ran diagnostics test 3, damper working correctly. Customer has bottles and cans set on top shelf directly in front of damper vent. Advised her to refrain from setting liquids or product directly in front."
Joe O.
DISHWASHER WHIRLPOOL WDF560SAFT2 Installed latch. Ran test cycle. Op test ok
Corey L.
DISHWASHER MAYTAG MDB4949SHZ0 "Customer complaint dishwasher not washing or dissolving detergent, confirmed wash motor not running, wash motor failed, replaced with part sent, op test good"
Joe O.
REFRIGERATOR WHIRLPOOL ASI2575GRS01 Cc: gasket damaged/ door separatingFound gasket damaged and inner door panel separating. Needs door
Joe O.
DISHWASHER WHIRLPOOL MDB6709AWQ0 Installed ui. Ran test cycle. Op test ok
Joe O.
REFRIGERATOR FRIGIDAIRE FRS26ZSHB5 Installed water valve and connector. Placed water mat. Op test ok wp2198677; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Installed mullion heater. Tightened handles. Op test ok
Joe O.
REFRIGERATOR JENN-AIR JFD2589KES Cc: not coolingFound compressor not running. Pulled rear cover. Compressor extremely hot. Hooked to compressor tester. Found compressor not running. Needs compressor and dryerCustomer does not want to repair at this time
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 CC that the unit is dripping water into the ff. Ff42* Fz 0*. Removed evap cover. Drain hole is clear. Found the gasket at the bottom of the ff door is not touching the frame. Steamed out gasket. Optest ok. No water to unit.
Corey L.
REFRIGERATOR WHIRLPOOL WRF540CWHW01 "Customer complaint frz has ice all over, confirmed, found left slide failed not springing closed, also leveling feet were not lowered unit leaning forward slightly wheels sitting on tile grout, raised unit to level, unit needs frz drawer slides; ordrng 2 WP13055901 (slides)s"
Dan H.
DISHWASHER MAYTAG MDB7749SBM3 "Installed new user interface and door handle, op test good"
Corina B.
FREEZER WHIRLPOOL WZF56R160W04 "Cust showed pop, sent pic. CC that there is a rattling noise. Found the compressor vibrating. Adjusted the compressor. Optest ok."
David R.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Recovered refrigerant, replaced drier, pulled 28'vac w/ pump, watched, good, charged 4.8 oz r134a, unit cooling, pressures good. Give 12-24 hours to return to normal temps. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc of ice building up. Ice no longer there today. Slides sent out not needed. Looked around, felt and saw little gap on the side. Steamed out gasket. Advised for unit to stay closed for 15-20 mins for gasket to conform. Op test ok."
Corina B.
WASHER WHIRLPOOL GHW9250ML0 Cc star button broken. Confirmed. Found panel tab has broken off. Will need new panel. Panel is no longer available.
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cc of a noise and condensation Verified noise with customer and it’s the evap fan ramping up and down when cooling Verified condensation on freezer door gasket Found mullion Heaters off turned on Advised and sent customer on normal condensation article from whirlpool
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHW0 CC that you can not select sensor and one hour wash together. Pulled owners manual up page 8-9 to show cust you can only select one cycles at a time. Not every cycle will work with the options. Ran a calibration ran diag no codes. Optest ok.
Brian M.
WASHER AMANA NTW4605EW0 Cc of unit not working right and leaking Found leak coming from shutoff cold valve Ran diagnostics found error for off load balance Found unit to be leaning to the right with both right side feet up all the way and left down Leveled unit Ran auto test and calibration OP TEST OK
Gabriel P.
DRYER MAYTAG MGDB765FC0 Found out when press start motor stay humming check belt and is good check blower housing fuse is good has continuity but it won’t tumble open door hold switch close press start it started humming move basket by hand and started spinning unit has a bad motor ordering bj make sure I ordered the right blower wheel ; ordrng 1 W11257251 (BLOWER ) and 1 WPW10508324 (motor-drve)
Corina B.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "CC that there is a tick noise every so often. Ran diag fans, good. The damper is good. Found the start relay on the compressor is making the ticking noise. Advised cust this is normal. Turned ice maker off. No water to unit. Optest ok."
Joe O.
WASHER WHIRLPOOL WFW9450WW00 "Cc: error code f21Found error code f21 and door locked. Cancelled cycle. Drain pump just humming. Needs drain pump.; ordrng 1 WPW10730972 (pump-water15500), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRFF300ESS01 "CC that there is frost buildup on the top of the freezer. Found the cabinet bowing in slightly, Used a straight edge, bowing in about 1/64” at the liner and cabinet. Took pictures. Steamed gasket out, touching the cabinet. Used Vaseline around the gaskets. Optest ok."
Jeff M.
RANGE WHIRLPOOL WFE515S0ES0 The switch was bad I replace the infinite switch unit test good customer had the parts