We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Orange, OH 44128
Corina B
Job Details:
11/30/2022
"CC that the normal and one hour wash does not work. Confirmed. Checked the harness to the ui, good. Will need a new ui. Office to reschedule appointment ; ordrng 1 W11622500 (Console)"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Cleveland Heights, OH 44118
Joe O
Job Details:
11/30/2022
"Cc: intermittently will not allow selections, will not startFound error code f5e1(lid switch fault-lid is up). Found unit is sensing lid switch. Advised customer lid has to be completely closed for ui to function. Tested keypad. Unit functioning as designed. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Jefferson, OH 44047
Brian M
Job Details:
11/30/2022
"Cc of unit not spinning Found tub hub and cam and actuator damaged Replaced using truck stock ; used 1 W10721967 (PULLEY), 1 W10913953 (actuator), and 1 W10528947 (drive hub kit) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC7HS00
Near Pepper Pike, OH 44124
Joe O
Job Details:
11/30/2022
"Installed ui, and harness. Unit still not functioning. Called whirlpool tech line spoke with Andrew. Tested voltages, jumped out relays. Per tech line, replace controls. Needs controls tech needed to assist with oven; schdld next appmnt for 12/5 MON 8"
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Jefferson, OH 44047
Brian M
Job Details:
11/30/2022
Door will not open Found lid latch not releasing Unit is stacked in a small closet space Popped door Replaced latch Ran auto test OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Westlake, OH 44145
Angel
Job Details:
11/30/2022
Cc that ff section is not cooling correctly. Verified temps and ff section was at 41* and freezer was at 3*. But the ff section temp was set at 33* made sure damper is opening and closing also made sure circulation vents were not blocked which they werent and evaporator fan was functioning as well so i will be ordering main board with the damper which comes with the thermistor. ; ordrng 1 W11224256 (Main board) and 1 WPW10479155 (Damper)
We serviced a
MAYTAG WASHER
Model mvw7230hw0
Near Willoughby, OH 44094
Jason N
Job Details:
11/30/2022
"Cc unit leaking intermittently from underneath Ran test cycle, observed. Checked under unit and around unit, no leaks found. Started normal cycle and deep fill turned on. Let fill to set level and agitate for a few minutes. No leaks. Canceled cycle and let drain out. After about a minute, the floor drain under the wash tub where the unit is draining into, water started backing up and flowing all over the floor. Advised customer unit is working properly, they will have to contact a plumber to inspect drainage in basement."
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW2
Near Chardon, OH 44024
Dan H
Job Details:
11/30/2022
"Customer complaint that unit is not spinning, confirmed, ran diagnostics found f7e1(basket speed sensor fault) and f7e7(motor unable to reach target rpm) error codes, unit passed tachometer test, ran manual test cycle for high speed spin and heavy agitate, shifter shifts from agitate to spin, unit spins, bearings in gearcase are worn, unit needs new gearcase, customer does not want repair at this time; ordrng 1 W11132267 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG OTR MICROWAVE
Model MMV4206FZ3
Near Perry, OH 44081
Jason N
Job Details:
11/30/2022
Installed main control. All functions working properly. Op test good.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Parma, OH 44129
David R
Job Details:
11/30/2022
"Cc unit banging and noise after drains. F0E9, F0E5 both Off Balance errors. The noise that the customer was hearing is the drain pump running, so no out of the normal noise. For the banging, noticed the drum slightly sitting more towards the right side closer to cabinet. Adjusted the right side legs to bring basket more centered. Ran a test diagnostics cycle and a calibration. Ran with a load of towels (4-5) to give weight, evenly distributed in basket. Ran on high spin while towels had water in them. Went through the whole 10-15 mins of spin on high. No banging. Advised customer to also choose correct cycle for load, make sure clothes are evenly distributed as much as pasoble"
We serviced a
FRIGIDAIRE RANGE
Model FGGF3054KWG
Near Madison, OH 44057
Jason N
Job Details:
11/30/2022
"Cc unit oven not heating properlyRan bake test, ignitor barely glowing, drawing 2.5A. Replaced ignitor using truck stock part. Ran bake test to 300 degrees. Good ignition, flame and preheat. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cleveland, OH 44102
Gabriel P
Job Details:
11/30/2022
"Replace harness,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near North Royalton, OH 44133
Angel
Job Details:
11/30/2022
Cc that unit stopped cooling again in the ff section. Verified and it was frosted over again did find that the main board has an updated part number so I will be ordering board again and ordering ff section evaporator cover with the ui. Will need 2 techs again to remove unit from spot. ; ordrng 1 W11395558 (Serv kit) and 1 W11330486 (Ui) and 1 W11533213 (Control kit)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Rocky River, OH 44116
Marie V
Job Details:
11/30/2022
"Cc that unit at the end of cycle smell like smoke, then she tried again and still. Havent used it since. Verify heating element is good. All wires and connections are good. The smell is more like a detergent or so. Told cust to use white vinegar, that also helps cleaning unit. At this point no burning smells. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB4
Near Cleveland, OH 44124
Manny
Job Details:
11/30/2022
"Cc unit not cooling verified and 78 in ff and 19 in fz, found evap fan locked up, Replaced evap fan with surplus TS# W11024089, advise customer allow 24 to 48 hrs for temps to equalize, opt test ok; used 1 W11024089 ( Motor evap) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Madison, OH 44057
Jason N
Job Details:
11/30/2022
"Cc unit not spinning or agitating Ran diagnostics, found code f7e5 for shifter fault. Ran manual agitation and spin test, shifter not actuating. Replaced shift actuator using truck stock part. Ran auto test cycle, all functions passed. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Willoughby, OH 44094
Dan H
Job Details:
11/30/2022
"Customers power is out, customer will contact office to reschedule ; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cleveland, OH 44102
Gabriel P
Job Details:
11/30/2022
Found drain hose on floor siphoning water out as filling advise customer what to do .opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Lorain, OH 44053
Angel
Job Details:
11/30/2022
Cc that unit was not washing. Verified by starting unit and confirmed pump is not starting made sure board was sending voltage and it was so I replaced pump from truck stock tested unit. Opt test ok ; used 1 W11085683 (PUMP&MOTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near North Ridgeville, OH 44039
David R
Job Details:
11/30/2022
"Cc top FF not cooling. Found damper getting power but stuck close. Ordering damper control. ; ordrng 1 WPW10594330 (Damper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVB00
Near North Ridgeville, OH 44039
David R
Job Details:
11/30/2022
"Cc unit FZ some items have frost on them. Took temps. -5 in FZ and 37 in FF. Looked at temp settings, customer has FZ set at coldest 7* and FF and 4* recommended. Let customer know that the coldest is 7 on display. Could be causing frost on items. Set unit to recommend settings and also went into diagnostics and lowered test 8 to number 3. Having customer monitor. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near South Euclid, OH 44121
Manny
Job Details:
11/30/2022
"Cc gasket keeps coming off, verified and Door liner is warped, unit needs fz door.; ordrng 1 LW10636409 (dor-fip)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2479FF7A
Near Avon, OH 44011
Marie V
Job Details:
11/30/2022
"Cc that when using unit it will show a code of i30 that means a leak or overflow by book. Verify unit underneath, did not see any leaks. Removed cover, no leaks , no water stains . Stared unit and let it run for a while . Cancel it and ran diag, found error code I30 water in the tray and I44 filter clogged. Showed cust where the filter is and leveled unit , no leaks found."
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW2
Near Ashtabula, OH 44004
Jason N
Job Details:
11/30/2022
"Cc unit making vibration noiseFound vibration noise coming from blower wheel area. Pulled unit panel, found blower wheel is cracked. Replaced blower wheel using customer supplied pre Id part. Ran dryer op test, all functions passed, no abnormal noise after several minutes. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Painesville, OH 44077
Dan H
Job Details:
11/30/2022
"Installed new control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Avon Lake, OH 44012
Gabriel P
Job Details:
11/30/2022
"Replace filter housing,opt test ok is working"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Elyria, OH 44035
David R
Job Details:
11/30/2022
"Cc unit not starting up, went through SP W11648603. Newer models have 2 step start verification. Went over with customer. When starting a cycle, either turn knob then start or press start button 2 times. Unit is good, Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KUDC03FVSS0
Near Avon, OH 44011
Marie V
Job Details:
11/30/2022
"Cc that unit is flashing. Confirmed. Verify diagnostics, stared running and delete error code. Verify heater resistance, good. Unit starts running now. Explain cust to run hot water at the sink before starting. Also asked cust that they will need to have trim under unit removed to be able to see under unit. Op test ok"
We serviced a
KENMORE RANGE
Model 119.74988
Near Cleveland Heights, OH 44118
Manny
Job Details:
11/30/2022
"Cc oven door not closing, verified and left hinge jumping, unit need door hinges. Customer will not proceed with the repair.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
SAMSUNG DRYER
Model DVE45N5300W/A3
Near Amherst, OH 44001
Angel
Job Details:
11/30/2022
"Cc that when you close the door unit starts on its own made sure start button was not stuck closed but it wasnt also checked latch but it was good relay on main Board is stuck closed will need main board replaced. Gave estimate to customer and stated it was a little expensive she will try to fix herself. ; ordrng 1 DC92-01896G (Bosrd assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DVE50R5400V
Near Cleveland, OH 44111
Manny
Job Details:
11/29/2022
"Cc unit not heating, verified and no heat took apart and found thermostat and thermistor out of range and element open unit will need element, thermostat and thermistor replaced, cux will contact Samsung and see if they send him the parts.; ordrng 1 DC47-00019A (element) and 1 DC32-00007A (thermistor) and 1 DC47-00016A (thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Madison, OH 44057
Dan H
Job Details:
11/29/2022
"Customer complaint that unit is not doing something right, ran diagnostics found f7e4(basket reengagement failure) error code, found slider broken, unit needs new slider; ordrng 1 W10734521 (Slider), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH1
Near Chagrin Falls, OH 44022
Brian M
Job Details:
11/29/2022
Cc unit not draining Found hose to have clog Cleaned hose OP Test Ok
We serviced a
GE WASHER
Model WCSE4160B2WW
Near Chagrin Falls, OH 44023
Brian M
Job Details:
11/29/2022
Cc unit not working Ran test cycle unit is functioning properly at this time Control is a little touchy but functioning Part is NLa WH12X10222
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Solon, OH 44139
Brian M
Job Details:
11/29/2022
Cc of leak Found leak coming from sump assembly also needs spray arm ; ordrng 1 W10805015 (pump&motor) and 1 W11553338 (Spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near North Olmsted, OH 44070
Marie V
Job Details:
11/29/2022
"Cc that the unit is not cooling. Confirmed. Found frost build up on unit. Defrosted all. Found that unit will need control, ui, thermistor and harness. Office will contact once they have eta on the parts. ; ordrng 1 W11581973 (Harness wire) and 1 W11558182 (Control) and 1 W11518204 (Ui) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fairview Park, OH 44126
Gabriel P
Job Details:
11/29/2022
"Found pressure hose kink but correct issue,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Mentor, OH 44060
Jason N
Job Details:
11/29/2022
"Cc unit not dispensing water or iceChecked water source to unit, good psi. Checked water up to filter housing, no water pressure on exit port on housing. Unit needs water housing replaced. ; ordrng 1 W11162041 (Filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Shaker Heights, OH 44120
Manny
Job Details:
11/29/2022
"Cc unit not cooling, stated is completely dead, verified and found cooling off at the control, turned cooling on and set both cavities to recommended, customer stated that they try putting it back to recommended but they were unsuccessful, checked programming and correct code, ran service test and everything checked out, monitor the unit for 10 mins, to see if the control changes on its own and its not, unit getting good frost pattern on evap and unit is cooling, advise customer to monitor the unit for the next 24 hrs and to place a water bottle in the fz and once frozen she can start loading it. Unit working properly at this time. Opt test ok"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Cleveland Heights, OH 44118
Manny
Job Details:
11/29/2022
"Replaced spark module and switch harness leveled unit per customer request, opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Bay Village, OH 44140
Angel
Job Details:
11/29/2022
Replaced heater tested unit for leaks and functions. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Middleburg Heights, OH 44130
David R
Job Details:
11/29/2022
Cc loud buzzing. Followed SP W11520474. Ordering main control. Replace main control and valves at same time. ; ordrng 1 W11170319 (Control)
We serviced a
FRIGIDAIRE WASH/DRY COMBO
Model FFLG3911QW0
Near Middleburg Heights, OH 44130
David R
Job Details:
11/29/2022
"Cc unit not heating. Tested ignitor, good. Tested thermals, open. Advised to have vents cleared out. Will need thermostat and limiter; ordrng 1 137032600 (Limiter) and 1 5304406099 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASHER
Model GTW485ASJ4WS
Near Painesville, OH 44077
Dan H
Job Details:
11/29/2022
"Customer complaint that unit is not starting and making noise, ran drain and spin cycle, unit spun for a minute then shut off, found speed sensor broken off of motor, unit needs new speed sensor ; ordrng 1 WH03X32158 (Speed sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 417.6171251
Near North Olmsted, OH 44070
Marie V
Job Details:
11/29/2022
"Replaced belt and removed lint. Tested unit, it heats good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Willoughby, OH 44094
Corina B
Job Details:
11/29/2022
CC that large loads do not agitate. Ran diag no codes. Replaced the shifter. Started a cycle with clothes. Advised cust 6-8 bath towels equals a full load and 1-2 tablespoons of he detergent.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Mentor, OH 44060
Jason N
Job Details:
11/29/2022
"Cc unit not starting sensing when cycle is startedRan diagnostics, found codes f7e7 for motor unable to reach target rpm and f6e3 for ACU cannot hear MCU. Checked under unit, found broken brown and white wires leading to clutch. Repaired wires and rerouted harness. Ran auto test cycle, op test no good. Unit will not spin rotor, possible control damage due to broken wiring, or broken wire issue still exists in harness elsewhere. Ordering control, harness and stator. Harness not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11510463 (Control) and 1 W11195971 (Stator) and 1 W11568984 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Beachwood, OH 44122
Manny
Job Details:
11/29/2022
"Cc unit not cooling properly, took temps and Ff at 49 degrees and FZ at 19 degrees, noticed the temps were set at -2 for the fz and 48 for the Ff, noticed fz door gasket not making contact with cabinet, found a box behind the fz drawer causing the not to close properly, removed box door closing properly, advise customer to allow at least 24 hours for temps to equalize and if she still have issues to give us a call and well take another look."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Solon, OH 44139
Joe O
Job Details:
11/29/2022
"Cc: normal button stopped working, not draining properlyRan test cycle. Found unit is draining properly. Found normal key on ui not functioning. Installed drain pump. needs ui ; ordrng 1 W11460947 (Ui)"
We serviced a
GE WASHER
Model WLSR2000G2WW
Near Painesville, OH 44077
Dan H
Job Details:
11/29/2022
"Customer complaint that unit is not draining, found unit not spinning, motor is burning, motor is receiving 120vac , unit needs new motor , customer does not want repair ; ordrng 1 WH20X10063 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Bay Village, OH 44140
Marie V
Job Details:
11/29/2022
Repl control and panel. Ran step 51 and 52. Pass. Op test okBrought core for return
We serviced a
KENMORE REFRIGERATOR
Model 106.59299991
Near Westlake, OH 44145
Gabriel P
Job Details:
11/29/2022
"Replace thermostat,but motor was not needed returning opt test ok"
We serviced a
GE DISHWASHER
Model GSD2100V55WW
Near Rocky River, OH 44116
Gabriel P
Job Details:
11/29/2022
Replace timer opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Solon, OH 44139
Brian M
Job Details:
11/29/2022
Installed heater But found sump leaking Not caused ; ordrng 1 W11416362 (Pump) and 1 SHIPPING (shipping and handling)
We serviced a
MAYTAG RANGE
Model MET8700DS1
Near Chagrin Falls, OH 44023
Brian M
Job Details:
11/29/2022
Cc unit not heating to temp Ran test bake to 350 and with customers thermostat unit reached 350 and let it heat for another 15 min and thermostat reading properly Advised if issue comes back Id advise on a thermostat and control replacement ; ordrng 1 W10833885 (sensor) and 1 WPW10655845 (cntrl-elec) and 1 SHIPPING (shipping and handling)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Maple Heights, OH 44137
David R
Job Details:
11/29/2022
Cc unit was fine then started making noise again. Found more screws inside unit. Let customer know this is second time happening and no fault with the dryer itself. Customer has to make sure to empty pockets out.; saved tckt
We serviced a
WHIRLPOOL WALL OVEN
Model GBD277PDQ0
Near Westlake, OH 44145
Angel
Job Details:
11/29/2022
Cc that unit has no power nothing is powering on. The breaker was good so i pulled the unit out halfway and removed console and ohmed out the thermal fuse and it was opened used thermal fuse from truck stock tested both ovens and unit started working and heating as should. Opt test ok. ; used 1 WPW10545255XXX from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mayfield Heights, OH 44124
Corina B
Job Details:
11/29/2022
"Replaced the control, pump and motor. Ran a calibration. Opt test ok. Brought core back for return"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Aurora, OH 44202
Corina B
Job Details:
11/29/2022
"CC that there is a not enough water and its loud. Confirmed. Started a normal cycle, filled correctly. Advised cust this normal amount of water. Showed cust how much water goes in when using bulky clothes The valves are hammering. Advised cust to get hammer arrestor. Opt test ok"
We serviced a
FRIGIDAIRE WALL OVEN
Model FEB30T6FCE
Near Painesville, OH 44077
Jason N
Job Details:
11/29/2022
"Cc unit upper oven overheated twice and had error code. Customer stated over the last few months the had 2 occasions where the unit upper oven overheated and a fault code came on the display, they had to shut the breaker off the get unit to stop heating. Ran bake test to 300, 350, and 400 degrees and let cycle. Temps reading accurate. Could not duplicate issue at this time, but suspect a power relay for one of the elements had stuck closed on the relay board and caused thermal runaway. Quoted customer relay board replacement, customer not repairing at this time ; ordrng 1 316443912 (Relay board)"
We serviced a
FRIGIDAIRE RANGE
Model FFGH3054USA
Near Moreland Hills, OH 44022
Jason N
Job Details:
11/29/2022
"Cc unit does not have power Checked voltage at unit receptacle, 0v. Checked breaker in customer breaker panel. Breaker is not tripped. Ran extension cord to different receptacle, unit powered on and functioned. Advised customer that they have a electrical issue and to contact an electrician to inspect/repair."
We serviced a
ELECTROLUX WASHER
Model EFLS517STT0
Near Aurora, OH 44202
Corina B
Job Details:
11/29/2022
"CC that there is water still leaking, not all the time. Cust had a picture of the water leaking. Checked the bellow, good. . Started a cycle, ran the cycle, no leaks. Started a rinse and spin found the water is coming from the dispenser running down the front door leaking. Raised the front feet up to see if it stops leaking. ; ordrng 1 5304506505 (Dispenser)"
We serviced a
WHIRLPOOL RANGE
Model GY397LXUQ2
Near Shaker Heights, OH 44122
Manny
Job Details:
11/29/2022
"Cc unit not heating, verified and theres no display on unit, but everything is functional, removed console and screen burned out, unit will need main control.; ordrng 1 WP8507P390-60 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GSE25HSHBHSS
Near Solon, OH 44139
Joe O
Job Details:
11/29/2022
Installed filter housing. Tested. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Painesville, OH 44077
Dan H
Job Details:
11/29/2022
"Customer complaint that oven is not lighting, started bake for 350 degrees, bake burner lit right up, repeated several times with same results, oven heated to 350 degrees, burner shut off and relit, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Aurora, OH 44202
Brian M
Job Details:
11/29/2022
Installed lid OP Test Ok
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319ESS06
Near Maple Heights, OH 44137
David R
Job Details:
11/29/2022
"Cc unit display not coming on. First time they plugged in, flashed and went off. Found open fuse, replaced from t/s. Tested. Good. Op Test Ok. ; used 1 W10138793 (FUSE, MICROWAVE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lakewood, OH 44107
Angel
Job Details:
11/29/2022
Cc that unit was still having same issue. Called BJ before arriving to home and we decided to call customer and let him know that we are going to order the ui and ui harness so it could be replaced as well. Office to reschedule because ui is coming up as out of stock.; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui) and 1 W11084865 (Harness) and 1 W11412299 (Latch)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Parma, OH 44129
Gabriel P
Job Details:
11/29/2022
Hub is strip but when i try taking agitator off is seize with the shaft ordering agitator and hub customer has gearcase already from last technician ; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Hub)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42DAW01
Near Solon, OH 44139
Jason N
Job Details:
11/29/2022
"Cc unit not cooling Found freezer sections and refrigerator sections at 45 degrees. Customer stated unit has been getting progressively warmer since last service. Evaporator frost pattern only on first coil, unit has refrigerant leak, will need sealed system repair. Compressor (4387532) is discontinued for unit. Unable to repair."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Shaker Heights, OH 44122
Manny
Job Details:
11/29/2022
"Cc unit leaving clothes wet at the end of the cycle and no draining properly, ran diagnostics and found code f0e4 for spin limited by water temp, found water hoses reversed, removed and reinstalled hoses on the corresponding side ran diagnostics cycle and opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Solon, OH 44139
Joe O
Job Details:
11/29/2022
"Cc: not cleaning properly, soap residue on dishesFound soap residue inside dish washer. Rinse aid dispenser full. Entered diagnostics, no stored error codes. Unit has good pressure. Found excessive suds in unit. Advised on detergent usage, and the effect it has on unit. Needs dispenserCustomer stating unit under 1 year. Need pop.. Stated they are sending it. Office to contact ; ordrng 1 W11412300 (Dispenser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cleveland, OH 44103
Marie V
Job Details:
11/29/2022
"Cc that unit tips over when taking clothes out and is off balance. Confirmed. Removed shims and leveled unit. Ran auto test, pass , ran manual high speed spin, pass. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Independence, OH 44131
Marie V
Job Details:
11/29/2022
Replaced UI and ice maker. Cycled ice maker. Op test okBrought core for return
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Streetsboro, OH 44241
Brian M
Job Details:
11/29/2022
Cc unit was leaking from left ff vent Took apart freezer inspected Could not determine a cause for the leak Unit is functioning properly at this time
We serviced a
IKEA REFRIGERATOR
Model IX5HHEXWS01
Near Cleveland, OH 44113
Angel
Job Details:
11/29/2022
Cc that unit is not cooling in the ff section but in the freezer its fine. Took temps and in the ff section it was at 56* and in the freezer the temperature was at 5* fan was running but noticed that the evaporator cover had frosted on it so i steamed it out removed it but the evaporator was fine what i found was the circulation vents clogged with frost like if warm air was coming in so i saw that the cabinet around the freezer door had a gap around it so i sealed it up and steamed out the vents and verified heater was functioning which it was explained to customer to also make sure door is properly closed to make sure no warm air gets into compartment opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aurora, OH 44202
Corina B
Job Details:
11/29/2022
"CC that there is water leaking. Confirmed. A little bit of water on the floor where the fabric softener is at. Service pointer W11651001 to replace the tub ring. Has the old style tub ring. Started a rinse and spin, found water splashing on the cabinet. ; ordrng 1 W11590590 (Tub ring)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chagrin Falls, OH 44022
Jason N
Job Details:
11/29/2022
"Installed ff drip pan, sealed with permagum. Poured water into tray, good flow through no leaks from seal. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chagrin Falls, OH 44022
Joe O
Job Details:
11/29/2022
Installed hinges. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Ashtabula, OH 44004
Dan H
Job Details:
11/29/2022
"Customer complaint that unit does not fill with a lot of water and spins, ran diagnostics found f8e1(long/no fill) error code, found hot water turned off, turned on started normal wash cycle, unit filled to normal water level and began washing, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near North Royalton, OH 44133
Marie V
Job Details:
11/29/2022
"Cc that the unit is making a grinding noise . Confirmed. Found oil leaking from gearcase , is all over the cam, shifter and belt. Will need to be replaced. Ordering parts needed. Motor is under 10year warranty. Cust said that they have a warranty. Explain that we dont have any information of a warranty only on the tub and motor. Asked them to call Maytag or best buy to help them fix issue; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (Shifter) and 1 W11395618 (Capacitor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Kent, OH 44240
Brian M
Job Details:
11/29/2022
Installed lid OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near University Heights, OH 44118
Jason N
Job Details:
11/29/2022
"Cc unit leaking from freezer Found defrost drain iced over again. Pulled drain tube off, full of sludge. Installed new drain tube using customer supplied pre Id part. Steamed out drain hole, ensured good flow through. Op test good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashtabula, OH 44004
Dan H
Job Details:
11/29/2022
"Customer complaint that lid broke, found strike broken off, installed new strike, op test good, took with for return"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS08
Near Ashtabula, OH 44004
Dan H
Job Details:
11/29/2022
"Customer complaint that light stays on all the time, confirmed, control is sending a constant 120vac to socket, unit needs new control , part is out of stock so not scheduling return appointment ; ordrng 1 W11552018 (Cntrl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Olmsted Falls, OH 44138
David R
Job Details:
11/29/2022
"Replaced deli drawer, still no lights on deli UI. Replaced harness. Cycled power. Good. Op Test Ok."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Cleveland, OH 44102
Angel
Job Details:
11/29/2022
Cc that unit washes perfectly but at the end of the cycle unit will not drain but if they cancel it later on it will drain. Drain pump has to be overheating causing the issue so I made sure that the wiring to the drain pump was good and it was unit will need drain pump replaced. ; ordrng 1 A00126401 (Drain pump)
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWS0
Near Pepper Pike, OH 44124
Joe O
Job Details:
11/29/2022
"Installed element. Ran diagnostics test cycle. Found unit still not heating. Checked fuse. Fuse checks good. Found harness and control burnt out on element circuit. Needs control and harnessHarness is discontinued,; ordrng 1 W10392487 (harns-wire(discontinued)) and 1 W10473197 (cntrl-elec)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Cleveland, OH 44110
Jason N
Job Details:
11/29/2022
"Cc unit door came apart, missing screws Found outer door glass loose on bottom of oven door. Found screw missing from mounting. Replaced screw. Op test good."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near North Royalton, OH 44133
Marie V
Job Details:
11/29/2022
"Cc that last time that used unit lights where flashing. Ran diag n found error code f8e1 long fill. Stared normal cycle, pass. Cust said that 7nit was banging as well. Verify damper pass. Explain cust what to do if unit goes off balance. Unit is operating as designed at this point. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Olmsted Falls, OH 44138
David R
Job Details:
11/29/2022
Cc unit is making noise. Found damper is opening and closing and making noise. Ordering. ; ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL WASHER
Model Cae2745fq0
Near Lakewood, OH 44107
Corina B
Job Details:
11/29/2022
Replaced the shifter. Ran a calibration. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Euclid, OH 44123
Joe O
Job Details:
11/29/2022
"Cc: intermittently not coolingCustomer stated unit will cool fine then shut off and stop cooling. Found temps in ff at 37 degrees, freezer at 3 degrees. Found compressor wattage is good. Unit cooling. Unable to duplicate issue at this time. Op test ok"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Mentor, OH 44060
Jason N
Job Details:
11/29/2022
Cc unit oven temperatures too cold Customer stated the oven temperatures seem be lower then what the oven is set for. Ran bake test to 350 degrees. Unit reading 335 degrees after preheat and cycle. Calibrated temperatures up +15 degrees. Unit is preheating properly. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near North Ridgeville, OH 44039
David R
Job Details:
11/29/2022
"Cc unit not cooling correctly. FZ is 10* and FF is 42*. Found that the FF evap is frost over, also found unit keeps on cutting on and off by itself. Looked up and found service pointer W11092686, S code S16360 covers labor. Frost building up on FF evap, tray underneath is warped as well. Also FZ light and top lights in FF out. Ordering fan with harness, main control, tray kit and lights. ** setting as a 2 count ** ; ordrng 1 W10633627 (Motor) and 1 WPW10389152 (Fan support) and 1 W10837236 (Harness) and 1 W11457241 (Tray kit) and 1 W10807590 (Control) and 1 W11203918 (Led) and 1 W11130208 (Led), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Jefferson, OH 44047
Joe O
Job Details:
11/29/2022
Cc: leaks when dispensing fabric softenerTested fabric softener dispenser. Found unit leaking when dispensing. Per service pointer W11651001 Needs tub ring; ordrng 1 W11590590 (Tub ring)
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Painesville, OH 44077
Jason N
Job Details:
11/29/2022
"Cc unit not letting water in Found float for flood switch broken, stem is missing. Customer stated they found a piece of plastic in unit before it quit working. Bypassed switch and started cycle, unit starting filling with water. Unit will only need float replaced, everything else checks good. ; ordrng 1 WD21X22822 (Float)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Lakewood, OH 44107
Angel
Job Details:
11/29/2022
"Cc that unit is not making sufficient ice. Verified bin and it had ice but not sufficient ice ran diagnostics and ran ice maker diagnostic and had an E5 error code thermistor fault unit will need ice maker, ui, valve and main control board replaced. Office to reschedule ice maker out of stock; ordrng 1 W11579560 (Ice maker) and 1 W11405309 (Ui) and 1 W11224256 (Control board) and 1 W11482383 (Valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Ravenna, OH 44266
Brian M
Job Details:
11/29/2022
Cc of noise Found factory had dropped 2screws in motor cover Removed screws OP Test Ok
We serviced a
KENMORE DRYER
Model 110.66132411
Near Parma, OH 44134
Gabriel P
Job Details:
11/29/2022
"Found heater open replace from t/s ,opt test ok ; used 1 279838 (Element),"
