Service History 95

We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Cleveland, OH 44113
Jason N
Job Details: 05/27/2021
"Cc unit leaking.Customer stated they already changed the door gasket, did not remedy the issue. Ran wash cycle, found leaking near middle of door. Pulled door panel, found leaking from vent deflector. Unit needs vent defector and gasket. ; ordrng 1 WP8269259 (Gasket) and 1 WPW10428211 (Deflector)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Broadview Heights, OH 44147
Dan H
Job Details: 05/27/2021
Found said and Mac numbers on WiFi module for customer
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Cleveland, OH 44135
Gabriel P
Job Details: 05/27/2021
"Customer complaints of long dry times and found plastic vent kink in the back and explained does are fire hazard also told them which one to buy and also found bird nest inside vent not allowing air to come out advise to clean vent of house,opt test ok"
We serviced a
SAMSUNG DRYER
Model DV393GTPAWR/A1
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 05/27/2021
Installed the new part op tested good. Pulley
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Lakewood, OH 44107
Jason N
Job Details: 05/27/2021
"Cc unit codes f2e1, oven not useable Confirmed unit display coding f2e1 for keypad stuck/shorted key. Replaced keypad using customer supplied pre Id part. Keypad operation test good. Ran bake test. All functions normal. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Cleveland, OH 44109
Jason N
Job Details: 05/27/2021
"Cc unit not cooling in ff section, freezer section may be too cold.Customer stated certain items in ff section seem to be warmer then before, they recently changed temperature in ff section to 34 and it seems to be better. Ran thermistors temperature checks. Called WP techline, Andrew, reran thermistor checks. All current temperatures and averages in 6 hrs, look good. Evaporator and condenser fans checks were good. Unit is operating as designed at this time, no further repair at this time. Customer to monitor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Cleveland, OH 44125
Jason N
Job Details: 05/27/2021
"Cc unit not cooling in ff sectionFound unit has no airflow to ff section, freezer evaporator frosted over. Ran manual defrost, defrost circuit did not turn on. Defrosted evaporator, found bad connection on defrost connector, terminal was pushed out of connector. Pushed and locked terminal back into connector. Reran manual defrost, heater turned on. Defrost circuit good. Cleared all ice from freezer. Advised customer to allow up to 24 hrs for unit to return to desired temps in both compartments."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Beachwood, OH 44122
Dan H
Job Details: 05/27/2021
"Installed new led module, op test good"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Painesville, OH 44077
Joe O
Job Details: 05/27/2021
"Cc: not washing on towels or bulky items cycles, squealing noise during spinCustomer stated unit will show 1 minute on cycles then shut off immediately. Found no stored error codes. Ran diagnostics test cycle. Found belt stretched. Needs belt and controlControl out of stock, office to reschedule; ordrng 1 W11498803 (Control) and 1 W11239857 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Parma, OH 44134
Dan H
Job Details: 05/27/2021
"Customer complaint that upper rack is falling down, found adjusters broken, tracks are good, unit needs new adjusters , customer does not want repair ; ordrng 2 WPW10546503 (Adjuster)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Mentor, OH 44060
Jeff M
Job Details: 05/27/2021
Installed the new part op tested good. Ui
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Shaker Heights, OH 44122
Jason N
Job Details: 05/27/2021
Installed hi limit thermostat and cycling thermostat. Ran dryer op test. Good airflow at vent outlet Unit cycling heat on and off. Op test good.
We serviced a
MAYTAG DRYER ELE
Model LDE7304ACE
Near University Heights, OH 44118
Jason N
Job Details: 05/27/2021
"Installed rear drum rollers. Ran dryer op test, op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mayfield Heights, OH 44124
Jason N
Job Details: 05/27/2021
"Installed shift actuator. Ran auto test, all functions passed. Op test good."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Avon, OH 44011
Marie V
Job Details: 05/27/2021
Cc that the unit is making loud noises. Plugged into outlet and tested unit. Confirmed found plastic bearing broken. Will need to be replaced. Part is not in stock. ; ordrng 1 279441 (Bearing ring)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Painesville, OH 44077
Jeff M
Job Details: 05/27/2021
Installed the new part op tested good. Sump pump
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Mogadore, OH 44260
Brian M
Job Details: 05/27/2021
"Cc unit wont drain Ran auto test unit is operating properly other than bearings being loud At this time I see bearings needing replaced and suspension is weak ; ordrng 1 W10440786 (suspension) and 1 W10435302 (bearing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW04
Near Atwater, OH 44201
Brian M
Job Details: 05/27/2021
Customer to reach to Lowes warranty to reschedule Spoke to office cant service at this time
We serviced a
MAYTAG FREEZER
Model MZF34X16DW06
Near Rootstown, OH 44272
Brian M
Job Details: 05/27/2021
Cc unit not cooling Found no frost on evap checked unit over no uv die anywhere Found unit it be in 20 inch vac on low side and about 90 on high side Added nitrogen and watch dont seeing a change in pressure Checked over all visible connections and lines no bubbles Called whirlpool, Non repairable
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Mantua, OH 44255
Brian M
Job Details: 05/27/2021
Installed control and heater OP Test Ok
We serviced a
GE WASHER
Model GTW750CPL1DG
Near Painesville, OH 44077
Joe O
Job Details: 05/27/2021
"Cc: lid lock fell inFound lid lock and bezel broke. Needs lid lock service kitCwow:440-354-3774; ordrng 1 WH08X32697 (Lid lock service kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Painesville, OH 44077
Joe O
Job Details: 05/27/2021
"Cc: intermittent ice productionFound no stored error codes. Found ice tray empty. Cycled ice maker in diagnostics, found ice maker cycling, and filling. Ice tray thermistor reading out of range. Needs ice maker; ordrng 1 W11294907 (icemaker)"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/27/2021
Installed fan OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Chesterland, OH 44026
Jason N
Job Details: 05/27/2021
"Cc unit making squealing noise and burning smell one time. Ran auto test, verified belt slipping on pulley. Unit needs drive belt. Replaced drive belt using truck stock. Reran auto test, no abnormal sound heard. Op test good. ; used 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Avon, OH 44011
Marie V
Job Details: 05/27/2021
"Cc that the unit has control panel issues and that the cooktop has a chip on it. Plugged into outlet, tested unit, no problem with control panel. Took pics of chip on cook top. Part isnt in stock; ordrng 1 W11156895 (Cooktop)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Joe O
Job Details: 05/27/2021
Installed water valve. No way to test water. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Solon, OH 44139
Brian M
Job Details: 05/27/2021
"Cc unit not dispensing water or ice and doesnt seem to shut Found door dented in by switch location Tried to use square to help but its to far in Needs door ; ordrng 1 W11435353 (Door), used 1 WP2177331 (DOOR SPACER) from stock"
We serviced a
GE WALL OVEN
Model PT7550SF8SS
Near University Heights, OH 44118
Corina B
Job Details: 05/27/2021
"Cc that oven is getting to hot. Verified and lower oven cooling fan is not turning on. Will need to replace both cooling fans. Ordering parts and office will need to reschedule.; ordrng 1 WB26X31060 (Fan) and 1 WB26X23613 (Lower fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC215EW1
Near Cleveland, OH 44119
Jason N
Job Details: 05/27/2021
"Cc unit not working. Ran diagnostics, found code f8e1 for no fill/long fill. Found drain hose laying on floor going into drain hole. Was able to add small loop in hose. Customer stated he recently removed wash tub due to crack. Ran run test and calibration. All functions passed. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Ashtabula, OH 44004
Joe O
Job Details: 05/27/2021
Cc: not workingFound error code f8e1(long fill no fill). Needs water valve; ordrng 1 W11038689 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Parma, OH 44134
Dan H
Job Details: 05/27/2021
"Customer complaint of frost build up in freezer section, found lower freezer section door gasket not sealing, used steamer to reform gasket and petroleum jelly to help stick to cabinet, op test good"
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Beachwood, OH 44122
Brian M
Job Details: 05/27/2021
"Cc unit shaking violently Found suspension to be extremely weak basket bounces all over the place needs suspension rods ; ordrng 1 W10780045 (suspension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2778EEZ00
Near Avon Lake, OH 44012
Marie V
Job Details: 05/27/2021
"Cc that the unit started making a loud noise coming from the fan. When arrived unit was makin the noise, saw ice on evaporator cover. Took temp 15* on freezer and 44* on fresh food section. Took freezer evap off only half way front and ice on top. Called Senior tech BJ. Verify evaporator on FF is coated, whirlpool recommends to replaced filter drier to find leak. Quoted cust, he will call back to see if he wants to continue, compressor has enough line to recharge, no need to replace ; ordrng 1 WPW10143759 (Drier uv)"
We serviced a
KITCHENAID RANGE
Model KODE900HSS00
Near Moreland Hills, OH 44022
Jason N
Job Details: 05/26/2021
"Cc unit coded f8e0, unit shut down and display become non functional. Ran diagnostics, verified f8e0 for fan speed too low. ; saved tckt"
We serviced a
MAYTAG DRYER
Model MED6200KW
Near Strongsville, OH 44136
Dan H
Job Details: 05/26/2021
"Customer complaint of heating problem, all components test good, unit is heating, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Lorain, OH 44053
Marie V
Job Details: 05/26/2021
"Cc that the unit started almost jumping when it was on a spin. Found shipping bolts still on unit. Removed them and ran a drain and spin, Advice cust to uni 1-2 tablespoons of detergent and to dilute the fabric softener. Op test ok."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lorain, OH 44052
Marie V
Job Details: 05/26/2021
"Cc that the unit will not drain, confirmed. Found blades from drain pump broken , replaced drain pump from Surplus. Tested unit . Op test ok; used 1 W11497943 (Drain pump) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVWH01
Near Bentleyville, OH 44022
Brian M
Job Details: 05/26/2021
"Cc water not dispensing Found switch bracket to be broken Needs bracket ; ordrng 1 W10728484 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model MDG9306AWW
Near Aurora, OH 44202
Brian M
Job Details: 05/26/2021
Installed thermostats and igniter and coil valves Ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Aurora, OH 44202
Brian M
Job Details: 05/26/2021
Cc unit says cooling off Reset control Turned fridge back on Unit started OP Test Ok Advised to watch
We serviced a
MAYTAG DISHWASHER
Model MDB8949SAM1
Near Aurora, OH 44202
Brian M
Job Details: 05/26/2021
Installed sump Ran test cycle OP Test Ok
We serviced a
KITCHENAID WALL OVEN
Model KEMS308SSS02
Near Strongsville, OH 44149
Dan H
Job Details: 05/26/2021
"Customer complaint of arcing in the microwave, placed glass of water in microwave, heated for 1 minute, repeated several times, no arcing observed, ran for 3 minutes, no arcing, ran for 5 minutes no arcing observed, unable to duplicate the problem , unit is operating as designed a"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Aurora, OH 44202
Brian M
Job Details: 05/26/2021
Cc microwave popping open a little randomly and UI goes black and then turns back on Found unit to need door skin and other hinge pieces replaced and UI f6e0 miscommunication error ; ordrng 1 W11428561 (Ui) and 1 W10687342 (door/mw) and 1 W11110515 (glass-door) and 1 W11214480 (arm) and 1 WPW10128850 (arm) and 1 W10874474 (hinge-door)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Maple Heights, OH 44137
Jason N
Job Details: 05/26/2021
Removed parts from old tub. Installed all parts over into new tub. Installed tub into unit. Connected unit to power and water. Ran auto cycle and calibration. All functions normal. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Geneva, OH 44041
Jeff M
Job Details: 05/26/2021
I removed the parts there was no Freon to extract. Installed new parts put it in the vacuum would not hold the vacuum was not able to locate a leak. So I added 200 pounds of nitrogen I still was not able to find a leak. But I could hear a ticking sound coming from the internal back wall of the refrigerator Im suspecting that there is a leak in the heat exchanger. I called Tech Line isolated the high side by side is not capable of holding pressure all my solder joints tested good. after spending 45 minutes on hold with Tech Line just to get a technician I told him what Ive done so far and what I tested it determined that the machine was non-repairable
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Cleveland, OH 44135
Marie V
Job Details: 05/26/2021
"Cc that the ice maker stopped working, they turned off because they were not going to be home and when they came back, turned back on but it never worked. Temp on freezer was 2* and 15 on icemaker box. Ran diag for ice maker E5 ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue. Called Senior tech BJ, we ran step 57,59,37. Unit will need new ice maker. ; ordrng 1 W11294907 (Icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Strongsville, OH 44136
Dan H
Job Details: 05/26/2021
"Installed new control and sump assembly, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Maple Heights, OH 44137
Jason N
Job Details: 05/26/2021
"Cc unit not completing cycles. Ran diagnostics, found code f9e1 for long drain. Ran auto test and calibration. All functions passed. Could not duplicate an issue with unit. Unit is working as designed."
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS01
Near Garfield Heights, OH 44128
Corina B
Job Details: 05/26/2021
"Replaced the controls and ui. Optest no. Checked the bake and broil, good. Called BJ tested power 240 volts coming in. 0 volts going out. The thermostat is hidden. Found the thermostat, open. Jumped out the thermostat, heated. Will need a thermostat.; ordrng 1 WP4449751 (Tstat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ06
Near Cleveland Heights, OH 44112
Joe O
Job Details: 05/26/2021
"Serial number from warranty company does not match unit. Advised customer we need a correct dispatch from warranty company. Spoke with BJ, Will need drain tube. Customer contacted warranty company, should get correct dispatch. ; ordrng 1 W10619951 (drain tube)"
We serviced a
KITCHENAID WALL OVEN
Model KEBS107DWH8
Near Euclid, OH 44123
Joe O
Job Details: 05/26/2021
"Cc: convect oven not workingCustomer stated the unit will start to heat up then shut down. Stated if they start it back up it will do the same thing. Ran test convect to 400 degrees. Unit is heating, blower is functioning. Unit not heating after initial pre heat. Ohmed out oven sensor. Needs controlControl shows no longer available; ordrng 1 4451845 (Control(discontinued))"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Streetsboro, OH 44241
Brian M
Job Details: 05/26/2021
Complaint unit leaking Inspected unit checked valves Could not determine a leak location and can not duplicate one due to not having water hook ups Physically unit looks fine
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near South Euclid, OH 44121
Joe O
Job Details: 05/26/2021
Cc: upper rack sliding outFound rear wheels needed removed. Removed rear wheels. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Lyndhurst, OH 44124
Joe O
Job Details: 05/26/2021
Installed freezer led. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rocky River, OH 44116
Marie V
Job Details: 05/26/2021
Replaced control and programmed. Unit started working. Check fans and compressor. Good. Op test ok. Advice cust to allow unit 24 hours to reach normal temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Avon Lake, OH 44012
Marie V
Job Details: 05/26/2021
"Cc that she cant open the door. Found hinges frozen. Defrosted, cleared all water out."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS6
Near Westlake, OH 44145
Marie V
Job Details: 05/26/2021
"Cc that the unit is leaking from freezer. Found drain tube clogged, Calle senior tech BJ told me to replace drain tube, theres no charge on that part, only SC and labor. Replaced drain tube and defrosted the drain. Op test ok.; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Parma, OH 44130
Gabriel P
Job Details: 05/26/2021
"Customer complaints of a loud squeaky sound found to much grease on cam replace part from t/s and also replace belt ,opt test ok ; used 1 WPW10006384 (BELT), and 1 W10721967 (PULLEY) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parma Heights, OH 44130
Gabriel P
Job Details: 05/26/2021
"Found drain hose on the floor correct issue,opt test ok"
We serviced a
GE MICROWAVE
Model JVM3160DF4BB
Near Madison, OH 44057
Jeff M
Job Details: 05/26/2021
The bracket that holds the door switches is worn out causing the switches to engage and disengage while the door is closed its a new switchboard; ordrng 1 WB06X10610 (Latch board) and 1 S
We serviced a
JENN-AIR RANGE
Model JES9800CAB00
Near Westlake, OH 44145
Marie V
Job Details: 05/26/2021
"Cc that preheated unit on bake and when put the food in it started burning the food and the broiler was turned on, preheated unit to 350* and the bake element shut off but the broil stayed on. Check wiring diagram, unit will need main control and oven sensor. ; ordrng 1 WP8507P234-60 (Control) and 1 12001656 (Oven sensor)"
We serviced a
WHIRLPOOL WALL OVEN
Model KODE500ESS05
Near Chesterland, OH 44026
Joe O
Job Details: 05/26/2021
Installed outer door. Op test ok
We serviced a
SAMSUNG DRYER
Model DV363EWBEUF/A1
Near Mentor, OH 44060
Joe O
Job Details: 05/26/2021
"Cc: not dryingFound thermal cut off open. Needs thermal cut off; ordrng 1 DC96-00887C (Thermal cut off), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Parma Heights, OH 44130
Gabriel P
Job Details: 05/26/2021
Found baby sock stuck in drain hose clear out working as design as right now
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Ashtabula, OH 44004
Brian M
Job Details: 05/26/2021
Complaint unit not spinning Due to do no proper water hook ups I can not test unit for this issue But sump assembly seemed to be running just fine
We serviced a
AMANA REFRIGERATOR
Model ABB2223DEW
Near North Olmsted, OH 44070
Gabriel P
Job Details: 05/26/2021
"Follow all steps of seal system,opt test ok ; used 1 Tjaf1200 (1/4 of tube ext) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Brian M
Job Details: 05/26/2021
Installed valve Ran manual test on components OP Test Ok
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GM0
Near Chagrin Falls, OH 44023
Corina B
Job Details: 05/26/2021
Replaced the control and ui. Ran a calibration. Advised cust to use rinse aid. Optest ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brooklyn Heights, OH 44131
Corina B
Job Details: 05/26/2021
"CC that there is a noise in the wash and spin cycle. Confirmed. Found the gear case has dropped. Will need a new gearcase, cover, belt, shifter, hub and cam. ; ordrng 1 W11454734 (Gear case) and 1 W10528947 (Hub) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Shifter) and 1 WPW10427633 (Cover)"
We serviced a
WHIRLPOOL ICEMAKER
Model GI15NDXZS0
Near Strongsville, OH 44149
Corina B
Job Details: 05/26/2021
CC that the unit is not making ice. Confirmed. Found the water filter not sitting right. The bin thermistor was not plugged all the way in. Found the recirculating pump not pumping the water up to the ice tray took apart and the shaft came right off will need a new recirculating pump. Spoke to HB for her to review.; ordrng 1 WPW10489122 (Pump)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Shaker Heights, OH 44122
Jason N
Job Details: 05/26/2021
Cc unit upper rack contacting door gasket.Customer showed pop.Found upper rack contacting door gasket on left side. Found upper rack bowed outward. Removed upper rack and adjuster. Manipulated rack back into shape. Reinstalled adjuster and rack. Upper rack no longer contacting door gasket. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Broadview Heights, OH 44147
Dan H
Job Details: 05/26/2021
"Installed new lower seal, spray arm and float switch, op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Shaker Heights, OH 44122
Jason N
Job Details: 05/26/2021
"Cc unit draining too much water, filling with too much water.Customer stated unit drains so much water, it floods her floor drain, thinks maybe unit is filling with too much water. She has a plumber coming out to inspect floor drain. Ran diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Water level sensor working properly, drain out is normal. Leveled unit. Unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Moreland Hills, OH 44022
Dan H
Job Details: 05/26/2021
"Customer complaint that led lights are out, Confirmed, found lower left fresh food section light out, jumped out, all other lights lit, unit needs led module, part is covered under 1 year warranty on parts previously installed, part is out of stock so not scheduling return appointment ; ordrng 1 W11462342 (Led module)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC7HS02
Near Shaker Heights, OH 44122
Dan H
Job Details: 05/26/2021
"Installed new user interface , op test good"
We serviced a
WHIRLPOOL DRYER
Model LDE9806ACE
Near Shaker Heights, OH 44122
Jason N
Job Details: 05/26/2021
"Installed blower wheel. Ran dryer op test for several minutes. Good tumble, heat and airflow. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBL0
Near Kingsville, OH 44048
Brian M
Job Details: 05/26/2021
Wrong parts ordered Needs track wheels ; ordrng 4 W11086088 (Wheel tub)s
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Avon Lake, OH 44012
Marie V
Job Details: 05/26/2021
"Cc that the rear right burner does not light. Confirmed, all igniter are working good. Right rear was too low and it was sparking towards the side instead of the top. Corrected . Tested unit op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Jefferson, OH 44047
Brian M
Job Details: 05/26/2021
Installed UI OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf993fifm00
Near Painesville, OH 44077
Joe O
Job Details: 05/26/2021
"Cc: not cooling properlyCustomer stated it they have the ice makers turned on the unit does not functioning right, and they have to keep turbo cool on to keep temps down. Found temps at 45 in ff section, 13 in freezer. Found ff evap frosted over. Found service pointer(W11376817A) for this issue. Needs control and evap cover.; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (Control)"
We serviced a
SAMSUNG DRYER
Model DV50K7500EV/A3
Near Middleburg Heights, OH 44130
Corina B
Job Details: 05/26/2021
CC that the unit does not turn on. Confirmed. Found the idler pulley broken. Replaced the pulley from t/s. Optest ok.; used 1 DC93-00634A (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Brooklyn, OH 44144
Corina B
Job Details: 05/26/2021
Replaced the main control. Found mouse poop in the control panel. Optest ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS1
Near Cleveland, OH 44102
Corina B
Job Details: 05/26/2021
Part came in scratched. Will need to re order. Took picture of damage. Serial number does not match. Called MP about serial number.; ordrng 1 WPW10274902 (Panel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Beachwood, OH 44122
Jason N
Job Details: 05/26/2021
"Installed control and wire harness. Ran auto test and calibration. Op test good. Customer stated we scratched the unit on previous visit, customer pointed to a very tiny scratch in the enamel on the unit top panel in front of the lid. Snapped pics. Covered with white touch up. Customer states better, but may still want something else done. Will contact us if that is the case."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Avon, OH 44011
Gabriel P
Job Details: 05/26/2021
Replace parts filter light came back on reset filter on diagnostics also check filter switch is good 7730848976 jowell then dispense couple water and no light came out
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2868TF2
Near Kirtland, OH 44094
Jeff M
Job Details: 05/26/2021
Installed the new part op tested good. Ice maker seal kit and the evap fan motor
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Geneva, OH 44041
Jeff M
Job Details: 05/26/2021
The door switch is broken needs replaced there is no model and serial tag
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44113
Corina B
Job Details: 05/26/2021
"CC that there is a burning smell and a noise. Confirmed. Found the motor pulley broken. Will need a new motor and wheel. ; ordrng 1 WP694089 (Wheel) and 1 279827 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near University Heights, OH 44118
Corina B
Job Details: 05/26/2021
"Filter housing, and grill were installed. Tested the water no leaks. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Avon Lake, OH 44012
Marie V
Job Details: 05/26/2021
"Cc that the freezer has lots of frost when is on 4 and when is on 5 it makes even more. Found freezer door not shutting all the way, removed door and steamed out all ice and added oil on hinges so the door can close better. Had cust test the door, they never new that when the door is almost close it shuts it self. They said that that never happened. Now door seals all the way, explain cust why that happens.Op test ok."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Madison, OH 44057
Brian M
Job Details: 05/26/2021
Replaced agitator OP Test Ok
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Mentor, OH 44060
Joe O
Job Details: 05/26/2021
"Cc: not cooling properly, intermittently making iceFound temps at 55 in ff section, and 14 in freezer. Found ff evap completely frosted over. Found thermistor reading out of range. Needs ff evap fan motor; ordrng 1 W11087438 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE RANGE
Model 790.73433312
Near Garfield Heights, OH 44125
Dan H
Job Details: 05/26/2021
"Customer complaint that oven is not heating and oven door seal is falling off, confirmed, found igniter weak, seal clips are ripped out, unit needs new igniter and door seal; ordrng 1 5304509706 (Igniter) and 1 316239700 (Seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KEBS207DBL2
Near Kirtland, OH 44094
Joe O
Job Details: 05/26/2021
"Cc: f2e3 error, unit flashing on and offFound error code f2e3(shorted key). Found unit keeps beeping and clock turning on and off. Needs keypad and controlKeypad and control shows discontinued; ordrng 1 4451294 (Keypad(discontinued)) and 1 4448871 (Control(discontinued))"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Cleveland, OH 44113
Jason N
Job Details: 05/26/2021
"Cc unit not drying dishes.Ran diagnostics, found codes 8-1 for slow drain, and 7-1 for no heat. Let run diagnostics cycle in entirety. Heater turned on. No codes at end. Unit may possibly need a control. Customer paying for service call only.; ordrng 1 W10866124 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44105
Jason N
Job Details: 05/26/2021
"Cc unit not cooling Customer states unit freezer is frozen up and ff section is not cooling. Found freezer door not closing fully, large gap around gasket. Evaporator fan not running, frozen up. Found loose screws on both door slides. Tightened screws on slides. Defrosted freezer, removed ice buildup around evap fan blades. Evaporator fan running. Good airflow to ff section. Advised customer to allow 24 hrs for both sections to return to desired temps. Op test good."
We serviced a
MAYTAG RANGE
Model MGT8655XB00
Near Strongsville, OH 44136
Dan H
Job Details: 05/26/2021
"Installed new manifold, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Painesville, OH 44077
Joe O
Job Details: 05/25/2021
Cc: not coolingFound temps at 55 in ff section and 20 in freezer. Found ff evap completely frosted over. Found thermistor out of range. Needs ff evap harness. Replaced harness. Advised customer to allow 24 hours for temps to adjust. Op test ok; used 1 W11033168 (FRESH FOOD EVAP HARNESS) from stock
We serviced a
WHIRLPOOL WASHER
Model A5300XTN1
Near Geneva, OH 44041
Jeff M
Job Details: 05/25/2021
The dogs failed in the agitator the seal that goes in the That covers the dog assembly the seals broken; ordrng 1 80040 (Dogs) and 1 WPW10072840 (O-ring) and 1 S
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Rocky River, OH 44116
Corina B
Job Details: 05/25/2021
Cc that they could not dispense water or ice. Verified and found inner left hand side door liner warped causing it not to press on switch correctly for them to be able to dispense water and ice. Ordering door.; ordrng 1 W11435353 (Left door)