Local Reviews
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David R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced diffuser. Tested. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cc of unit not cooling, customer said they unplugged unit for a couple hours and then it started running normal, cleaned coils. Arrived and took temp, FF 39* FF 2*. Checked fans, all was working. Normal frost pattern on Evap. No build up of frost or anything. Display is not lighting up all the way. Ordering controls. ; ordrng 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec)"
Corey L.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint washer not starting, confirmed, green led not lit, unit won’t let in diagnostics, unit needs new control; ordrng 1 W11116590 (cntrl-elec)"
Gabriel P.
MICROWAVE WHIRLPOOL WML55011HS3 Found out the plate for the transformer was rattling Corey show me how to correct issue
Corey L.
WASHER MAYTAG MVWC565FW0 "Customer complaint washer is not agitating, ran diagnostics, found f7e1 shifter fault, f7e7 unable to reach rpm, f8e3 overflow condition, cleared, found gear oil all over belt and shroud, belt was off, installed belt, tested agitation, could hear gears clanging and slipping, unit needs gearcase asm, W11035751, quoted, customer does not want repair at this time; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER KENMORE 11028062800 "Customer complaint washer makes a loud noise during spin like a plane taking off, confirmed, bearings failed, quoted for repair; ordrng 1 W10435302 (bearing 105.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER GE GTW485ASJ1WS "Unit full of dog food again Called techline. Ran diagnostics getting 4error codes. Needs port reamed out,needs lid lock and speed sensor replaced. Also replace belt and clean pulleys ; ordrng 1 WH01X24180 (drive belt) and 1 WH01X27954 (lid lock quick relea) and 1 WH12X26329 (sensor speed)"
Corina B.
REFRIGERATOR KITCHENAID KRFF507ESS00 CC that the freezer handle is loose. Tighten the freezer handle. Optest ok
Corey L.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced parts listed, op test good"
Gabriel P.
DISHWASHER MAYTAG MDB8959SFZ4 "Replace control and sensor,opt test ok"
Gabriel P.
WASHER MAYTAG MHW3505FW1 "Replace control panel did not need it control just a simple missed diagnosis ran auto test pass ran normal cycle pass ,opt test ok"
Nicholas F.
RANGE WHIRLPOOL WFG320M0BB2 Cc oven light w not out and controls won’t work.controls were locked oven light burnt out.unlocked controls and changes light.started bake oven heats.unit is operating as designed.
Arthur V.
WASHER WHIRLPOOL CAE2745FQ0 Commercial unit. this is the ridgeview estates. Ran diagnostics. Getting a f7e1 error code (basket speed sensor fault). Unit under2 year parts only warranty Needs a actuator Customer is the Maintenance man for the property; ordrng 1 W11212745 (actuator)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Clear out ice notice door was not seated correctly,correct issue and steam gasket opt test ok"
Joe O.
WASHER MAYTAG MVWB955FC1 Cc: not running through a cycle Found error codes f5e1(lid switch fault-lid is open) and f8e6(water hazard). Ran auto test and calibration. Ran test for lid lock. Needs lid lockCustomer does not want to repair at this time
Joe O.
WASHER WHIRLPOOL WTW4955HW1 "Cc: only hot waterFound hot and cold water reversed, flipped water supply. Ran auto test and calibration. Op test ok"
Joe O.
MICROWAVE WHIRLPOOL WMH31017HW3 Cc: fan not functioning when 4 is heldFound unit functioning as designed. Op test ok
Dan H.
MICROWAVE WHIRLPOOL WOC75EC0HS03 "Customer complaint that time and date keep changing, ran diagnostics found f6e0(communication ) error code, unit needs new user interface ; ordrng 1 W11351549 (user interface )"
Brian M.
RANGE WHIRLPOOL WFG975H0HZ0 Cc that burners are to high and seems like oven looses temps Adjusted burner levels to customer liking Ran test bake to 350 and let cycle for 10 min took temps unit is averaging about 352 degrees OP TEST OK
David R.
WASHER ADMIRAL ATW4475XQ0 "Cc of leak. Found water dripping from water valve. Gave estimate to customer. Paid SVC, do not order parts.; ordrng 1 WPW10144820 (valve 6949), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Installed new part unit op tested good
David R.
WASHER GE WPRE6100G0WT "Cc not working. Checked start switch, lid lock, good. Motor not lighting up. Checked had 120 to connections. Will need motor.;ordrng 1 WH20X10058 (washer electronic in 345.64), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER WHIRLPOOL WTW8500BW0 "Installed new bearings , rotor, motor, and rps sensor, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL KSSC48FMS01 Cc of unit not cooling but customer stated that temps have been fine for 2 days now Found freezer temps set -2 and temps in freezer are at -3 temps in fridge are set to 38 and temps are around 37-36 At this time unit operating as design
Gabriel P.
WASHER MAYTAG MVWX655DW0 "Hub and pulley were strip replace from truck stock,ran diagnostic no error codes ran calibration and auto test,opt test ok ; used 1 W10528947 (HUB), and 1 W10721967 (PULLEY) from stock"
Jeff M.
WASHER MAYTAG MVWC350AW1 I found a shift error code cleared the code ran test cycles unit tested good customer is washing very little at a time recommended for to start using deep water wash along with loading the clothing different instead of wrapping around the agitator to try to start putting things in their own pile
Joe O.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 Installed control and diffuser. Op test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 CC that the unit is not cooling. Found a 1/4 gap in the bottom of the ff section in the cabinet. Took pictures. Unit is non repairable.
Joe O.
DISHWASHER WHIRLPOOL DU1050XTPQ0 Cc: won’t power onFound correct power at the outlet. Unplugged unit pulled cover for power supply. Found wires shorted to cover and burned up. Needs control and wire harnessParts show no longer available
Corey L.
WASHER MAYTAG MVWX655DW1 "Customer complaint washer just making a noise and won’t light up, confirmed washer in flood mode, cleared, ran diagnostics, found f0e2 over suds, f9e1 long drain, cleared, unit is hooked to kitchen sink with water connection only to cold valve, filled and drained unit, excessive suds draining out, advised customer only need 1-2 tbsp of he detergent, drain hose is extended and dangling to floor, advised customer drain can’t push that far then travel up, propped hose up to drain, advised customer to install y-connector as this unit must have both valves connected to water"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT1L1TZYW00 "Dryer had frost on cap tube also tap system,it stay on vacuum is a restriction"
Jeff M.
MICROWAVE JENN-AIR JMW2430WP00 "Installed new parts unit test good the turntable motor is still not operating it’s receiving power needs a new turntable motor this requires two technicians to replace the motor; ordrng 1 W10911403 (motor-turn), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER GE GDF610PMJ2ES "Replaced parts, did not work. Called GE techline (Josh). Told him that the customer replaced control board by themselves. He sent me a picture of the control personality, customer had it hooked up wrong, he said if the light is still solid flashing after that then the door harness and door control are needed.; ordrng 1 WD21X10545 (harness asm door29.75) and 1 WD21X23462 (kit svc ui top logic 116.17), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Cc of tick noise Found noise coming from compressor Was able to adjust front feet to get noise to stop OP TEST OK
Dan H.
WASHER MAYTAG MVWC565FW1 "Customer complaint that unit is not working, ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, unit drains and spins, unable to duplicate the problem , unit is operating as designed"
Corina B.
DRYER SAMSUNG DV42H5200EWA3 "CC that there is a squealing noise when running. Found the idler pulley are worn. Will need a new idler pulley. Office to order part ; ordrng 1 DC97-07509B (IDLER ROLLER 1090), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc: door closing on its ownAdjusted springs. Op test ok
David R.
REFRIGERATOR KITCHENAID KRFF302EBS01 Damage to liner. Took as best pictures as possible. Called techline Ed. Reported damages to him. Not sure if it was shipping damage or handling damage; O-emld tckt
Brian M.
DISHWASHER MAYTAG MDB8959SAS0 Cc control board not working properly Found UI not functioning on all buttons Installed control board Ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "CC that there is frost and ice building up on the evap. Checked the thermistor, good. Will need a new control and thermistor. Office to order parts.; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire)"
Nicholas F.
RANGE WHIRLPOOL WGG555S0BS01 "Cc oven is blowing fuses.confirmed started bake in both upper and lower.unit lights.unit shut off in 1 min tripped breaker.ran extension chord to another outlet started bake sparked from bottom oven.found wire melted and fused to burner unit needs new burner and ignitor Because of sparking there could b damage control also unit needs new control.; ordrng 1 12400035 (igniter,oven) and 1 WGG555S0BS01 (CONTROL ) and 1 WPW10407912 (burnr-oven)"
Corey L.
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint after dryer was installed washer stopped working, removed dryer to check power for washer, power at outlet is good, plugged unit back in, unit is operating, op test good"
Corey L.
FREEZER WHIRLPOOL WZF79R20DW03 "Customer complaint freezer did was blinking over temp light so unit was unplugged for a few hours and plugged back in working fine now, confirmed temps were 0-1, good frost pattern, found bottom trim and fram badly damaged allowing warm air to enter, unable to repair"
Jeff M.
DRYER AMANA NED4655EW1 Timer is getting stuck at the 40 minute mark needs a new timer; ordrng 1 W10857612 (timer)
Nicholas F.
DISHWASHER MAYTAG MDB4949SDM3 Cc dishes aren’t getting dry.ran diagnostic no error codes.started service diagnostic cycle.unit passed all test.heater is workin was 110 degrees when tested by temp probe.unit is operating as designed.advice customer to use rinse aid and run hot water before starting the unit.
Arthur V.
WASHER MAYTAG MVWX655DW Replaced lid latch assy. Recalibrated. Passed. Op test good
Dan H.
DRYER MAYTAG MDE7400AYQ "Customer complaint that unit is not working, found motor pulley stripped, motor pulley is not sold separately, unit needs new motor, customer does not want repair ; ordrng 1 WP33002795 (motor-drve 207.75), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFCO22EVBL2 "Installed new valve, op test good"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHS2631PF Replaced right fresh food seal and dispenser display. Op test good
Corey L.
WASHER MAYTAG MVWB835DW3 "Replaced parts listed, placed water mit mat, op test good"
Arthur V.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Found small amount of frost on evap. Needs compressor and evap Customer to remove hold down brackets and reinstall. ( in a camper ) Extra time sealed system repair. ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
David R.
DRYER MAYTAG MEDB835DW4 Cc of error codes and not drying. Found heater knocked off position and not being able to vent properly. Rewatched everything tightly. Tested. Cycled and heated. Op test ok
Corina B.
WASHER MAYTAG MVWB880BW0 CC that the lock is broken. Ran diag f83 Lid Unlock Failure Found the latch is broken. Will need a new lock. Cust does not want to repair.
Corina B.
WASHER MAYTAG MVWB880BW0 "CC that the spin cycle is loud. Found the bearings are worn. Oil leaking on the rotor and stator. Will need a bearing, rotor, and stator. The rotor and stator are still covered under the manufacturer warranty. Cust does not want to repair"
David R.
WASHER WHIRLPOOL WFW75HEFW0 "Replaced lid lock, control not needed. Tested op test ok."
David R.
WASHER MAYTAG MVWB765FW2 Replaced lock. Tested. Ran step 51/52. Op test ok
Brian M.
WASHER MAYTAG MVWB765FW1 Cc of unit jumping time and water valve leaking Found hot water to be leaking in when unit is off Found error for long fill and overload Ran auto test and calibration Needs water valve EST only
Nicholas F.
WASHER MAYTAG MVWB765FW1 Installed new console and control ran test 51 op test good unit passed all test
David R.
WASHER MAYTAG MVWX655DW0 "Cc of agitator. No error codes. Went into service mode, all components working, agitate and spin working. Went into manual mode, tested agitate and spin and both worked, high and low modes. Checked agitator, loose, checked underneath and found a coin, removed. Agitator looks worn underneath but is still good. Put small load in on normal. Let go through sense cycle. Agitator was working properly. Op test ok"
Jason N.
RANGE WHIRLPOOL KGSS907SSS03 Installed gas valve and burner. Checked for leaks with fluid. None. Ran test bake to 350. Op test good.
Jeff M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed new part unit op tested good
Jeff M.
RANGE WHIRLPOOL WFG550S0HZ0 Installed new part unit op tested good
Corina B.
DISHWASHER KITCHENAID KUDI01ILWH1 CC that the flooring is not flush the kickplate. Relined the dishwasher. Optest ok.
Corina B.
DBL WALL OVEN WHIRLPOOL JJW9830DDP "CC that there is no power to the unit. Checked the high limit fuse, good. Checked the power at the terminal block, good. Power going to the control. Will need a new control board. Part is Nla."
Nicholas F.
WASHER WHIRLPOOL ATW4516HW0 Cc washer is not working properly.init is receiving correct power from outlet.found water turned off.turned water back on started a normal cycle unit filled and moved to wash cycle agitated drain unit.ran diagnostic no error codes ran auto test cycle unit passed all cycles.had customer add laundry and started a normal load.op test good.
Jason N.
RANGE WHIRLPOOL WFG320M0BW2 "Cc oven light does not turn onCustomer showed popConfirmed oven light will not turn on from panel. Checked for power to socket, 0 volts. Unit needs control panel. ; ordrng 1 W10856866 (sockt-lite) and 1 W11171357 (panl-cntrl)"
Arthur V.
DISHWASHER FRIGIDAIRE FGHD2465NF2A "Found wash motor leaking and making alot of noise. Needs wash motor ; ordrng 1 154853801 (motor & pump assy), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Cc unit ff too coldCustomer says stuff on top shelf is too coldFf set at 42, freezer set at 1. Temps in ff average at 43 degrees, freezer temps at 5. Ran diagnostics, all temp thermistors check good, damper operation good. Raised temps in freezer to 3. Advised customer about product placement in unit. Unit is functioning normally."
Corina B.
MICROWAVE KITCHENAID KBHS109SSS06 CC that the turntable does not turn. Checked the wires at the turntable out of range. Will need a new motor.
Jeff M.
RANGE GAS KITCHENAID KGRS505XSS02 "One of the gas valves will not turn replacing the whole manifold assembly; ordrng 1 WPW10204705 (manifold), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER AMANA NTW4516FW3 Customer was unsure about the noise of the machine was making I put it into a test cycle unit test good also had no error codes.
Jeff M.
REFRIGERATOR KITCHENAID KFIS25XVMS6 Installed new part unit op tested good
Nicholas F.
OTR MICROWAVE WHIRLPOOL WMH31017HW2 Cc microwave is making loud noise.started microwave for one minute unit heats did this 5 time can’t duplicate sound.unit s operating as designed
Nicholas F.
WASH/DRY STACK WHIRLPOOL WET3300XQ2 Installed new gear case and basket drive. Optest ng. The clutch on the basket drive broke. The gearcase is wobbles when spinning. Will need to re order parts. Customer is not getting repair at this time customer does not want to order; ordrng 1 3360629 (gear case) and 1 W10820043 (brake & drive tube)
Jeff M.
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed new part unit op tested good
Jason N.
WASHER MAYTAG MVWC465HW2 "cc unit not completing cyclesRan diagnostics, found codes f5e3 for lid unlock fault. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W11307244 (DOOR LOCK) from stock"
Jason N.
WASHER CROSLEY CAW42114GW1 "Installed control and capacitor. Ran auto test and calibration. Unit will not agitate, motor tries to spin and reverse but only slightly. Unit will spin. Unit needs drive motor. Office to call customer for scheduling.; ordrng 1 W11026785 (motor-drve)"
Brian M.
DRYER MAYTAG MEDC200XW1 Installed timer Ran test cycle OP TEST OK
Jeff M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Installed new part did not test good. I tested for power at the plug it’s not receiving any power needs a new main control board. This ridge also has a lot of damage. I took a picture of the where is the rest are dents everywhere; ordrng 1 W11043763 (cntrl-elec)
Joe O.
WASHER WHIRLPOOL WTW4855HW Cc: shaking and leaking intermittentlyFound no stored error codes. Checked under unit for signs of water damage. Ran high speed spin. Ran manual fill. Ran auto test and calibration. Unit functioning as designed. Op test okPlaced water mat under unit
Joe O.
REFRIGERATOR WHIRLPOOL MRT311FFFH00 "Cc: intermittently making iceFound hollow ice cubes in unit. Pulled unit out found no kinked lines. Checked customers valve, Cust has a saddle valve connected to the supply line, advised cust the flooding hazard associated with this type of valve, and that the valve can cause low water pressure, recommended cust have the valve replaced with an inline valve."
Nicholas F.
DRYER WHIRLPOOL WED7500GC0 Cc dryer is not heating.comfirmed.found thermal cut has no continuity unit needs new thermal cut kit; ordrng 1 279973 (cutoff-tml)
David R.
DISHWASHER KITCHENAID KDTE204ESS2 Cc not draining. Removed drain pump and found glass wedged up causing pump not to move. Removed. Tested. Op test ok
Brian M.
DISHWASHER KITCHENAID KDTM354DSS5 Cc that unit does not wash like it used to and sometimes soap dispenser does not open Found white residue left all over tub and hard soap build on on soap dispenser Cleaned dispenser up and is work as it should now Ran test cycle to watch for spray arm movement Unit fills and washes as design Advised customer on cleaning dishwasher with vinegar or run a affresh cycle .
Gabriel P.
RANGE WHIRLPOOL WFE320M0ES2 Replace parts opt test ok
Brian M.
HOOD WHIRLPOOL KXD4630YSS5 Cc unit won’t raise Pressed the filter switch buttons at the same time got unit to raise Put filters in and made sure unit was working properly
David R.
COOK TOP JENN-AIR JED8230ADS16 Replaced switch. Tested. Op test ok
Gabriel P.
RANGE WHIRLPOOL WFG320M0BS3 "Replace parts,opt test"
Nicholas F.
DISHWASHER KITCHENAID KUDS01DJSS0 "Cc water is puddling at bottom.started unit unit washes drained unit unit drain.customer told me she use drains to clean clog in drain hose.draino got in contact with the recirculating pump.unit is not safe to use.would need all new parts pumps,hoses tub.customer is not getting repair at this time
Corey L.
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Installed parts listed, held 29” vac for 15 min, added 5.0 oz of r134a, good frost pattern, op test good"
Brian M.
DISHWASHER WHIRLPOOL KDTM704ESS0 Cc of leak Found leak coming from center of sump assembly Needs sump assembly EST only
Gabriel P.
WASHER MAYTAG MVWX655DW1 Replace parts opt test ok
Joe O.
REFRIGERATOR KITCHENAID KSSS42MDX05 "Cc: not cooling.Found unit was at 10 psi when we arrived. No leaks. Found condenser fan not functioning. Spoke with RA states the unit may have been slightly under charged. And the condenser fan would cause it not to cool. Needs condenser fan; ordrng 1 WP2169135 (motor-cond13820), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER WHIRLPOOL GHW9100LW1 "Took panel apart,but start switch can’t be repair,opt test ok"
Brian M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Cc handle loose Tightened all handles OP TEST OK
David R.
DRYER ROPER RED4516FW0 "Cc lint gettin into lint trap. Arrived and looked and lint trap had a little lint on it. Took front off and looked under drum, no build up of lint underneath. Took off back cover and looked by blower housing, all clear. Explained that lint can get past trap and shoot through the vent. Ran unit, heat cycling. Unit working properly. Op test ok."
Gabriel P.
WASHER MAYTAG MVWX655DW1 Replace all parts opt test ok
Arthur V.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found frost on right side freezer compartment. Gasket does not fit well in opening on door liner. Needs a door seal and both glides ; ordrng 1 W10443316 (gasket-fip) and 2 WPW10120018 (slide rail (frz))s
Joe O.
REFRIGERATOR WHIRLPOOL ET1FTTXKT02 Cc: water leaking into refrigeratorFound water puddling up in ff section. Found drain plugged up and frozen over. Needs drain cleared. Cleared drain. Op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Brian M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 had to dig out connector removed a little bit of foam Installed led light OP TEST OK
Joe O.
DISHWASHER GE GLD5600V00BB Cc: shuts off after a couple minutesStarted cycle. Unit would not fill. Checked float. Float is functioning. Started unit again. Found unit to be functioning as designed. Advised customer the float switch may intermittently stick. Quoted for float switch. Customer does not want to repair at this time.
Arthur V.
DRYER GE GTUP270GM3WW "Found unit needs motor assy. Centrifugal switch in motor faulty; ordrng 1 WE17X22217 (motor & pulley), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER MAYTAG MGDB765FW0 Found isdue is with customer vent. Using plastic and it is crushed. Advised customer about fire hazard associated with plastic vent lines.
David R.
DISHWASHER MAYTAG MDB8989SHZ0 "Cc of not advancing cycle, said some of the keys on UI not working or intermittent, turning off by itself. 2-1 error. Some buttons working, some not. Ordering control and console.; ordrng 1 W11132777 (console) and 1 W11225084 (cntrl-elec)"
Nicholas F.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc rack will not stay in.rack stop fell off reinstall rack stop.op test good.
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Changed settings as whirlpool techline suggested. Sat half an hour. No moisture building up. Called techlineDavid Moisture collecting at bottom of FF doors. Went into service diagnostics test 34, turned sensor operation off, heater at 100%"
Gabriel P.
REFRIGERATOR JENN-AIR JFX2897DRP02 Replace parts opt test ok
Arthur V.
REFRIGERATOR GE PFCF1NJXCCC "Found everything running on unit, fans etc . Except compressor. I could hear the compressor trying to start Used test box and compressor started. Let it run and condenser started to get warm. Needs inverter box; ordrng 1 WR49X10283 (inverter kit)"
Arthur V.
RANGE JENN-AIR JDS9865BDP Replaced control panel. When doing so broke electrode wire for left side burner; ordrng 1 W10622750 (harns-wire)
Arthur V.
STACK W/D FRIGIDAIRE FFLE3911QW0 "Found lock faulty and needs replaced ; ordrng 1 137353302 (lock), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRT518SZFM "Cc of ice build up. Customer said delivery people switched Fz door around, dropped washer piece that goes under door and didn’t put it back on, so door wasn’t closing properly. Customer found piece, I put it back on properly, door closes normally now. Steamed out ice. Op test ok"
Corey L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Customer complaint ff not cooling now, found ff evap frozen almost solid, cleared ice, added foil and zip tie to thermistor, replaced fc thermistor, op test good, customer found water in basement under fridge, found drain pipe at drain pan under unit clogged and back feeding, removed and cleaned obstructions"
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Cleared ice from ff evap, optimized and replaced thermistor, replaced control, cycled im, op test good"
Arthur V.
RANGE AMANA AGR6603SFB1 Found sk module bd faulty. Needs replaced ; ordrng 1 W11162730 (module-spk)
Arthur V.
WASHER MAYTAG MVWX655DW1 "Found hub needs replaced. Scored washplate trying to remove. Needs hub,washplate,screws,and washplate bolt ; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 6 WP8533953 (screw)s"
Corina B.
DRYER WHIRLPOOL MGDB835DW4 CC that the unit is making a noise when running. Found the blower wheel is cracked. Will need a blower wheel. ; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)
Joe O.
WASHER WHIRLPOOL WTW8500DC4 "Cc: shutting off mid cycle, not powering onCustomer had electrical repaired. Found unit powering on. Found error codes f6e3(communication error) f6e2(communication error) f0e3(overload). Needs control and uiCustomer does not want to repair at this time."
Gabriel P.
DISHWASHER WHIRLPOOL MDB8989SHZ0 Replace parts opt test ok
Brian M.
RANGE WHIRLPOOL WFE505W0HW1 Installed console OP TEST OK
Jason N.
REFRIGERATOR KITCHENAID KSC23C8EYB02 "Cc unit not coolingCustomer stated her appliance guy told her it needed a compressor due to non cooling. Customer said several days ago, unit started to cool again. Checked temps in unit, ff reading 52 degrees, freezer reading 30. Checked frost patterns on both evap. Heavy frost on freezer evap on first 3 coils. Unit has a refrigerant leak. Ff evaporator is silver, will need replaced to updated black evaporator. Office to call and schedule customer.; ordrng 1 WPW10643261 (evaporator)"
Brian M.
DISHWASHER/B-IN KITCHENAID KUDS35FXSS0 Cc unit not washing properly Found sump running but not creating enough pressure to spray Added cups to upper rack not a single one filled Needs sump assembly EST only
Gabriel P.
WINE COOLER WHIRLPOOL WUW35X24DS01 "control and display arrive but the other Parts never arrive,re ordering and schedule ; ordrng 1 W10782184 (start-dev) and 1 W10782220 (thermistor) and 1 W10792631 (fan)"
David R.
WASHER MAYTAG MVWB765FW3 "Cc not advancing. Found 0-4 water temp issue, found valves connected backwards. Corrected, ran service 51/52. Ran small load in unit On normal cycle. Op test ok."
Corey L.
WASHER MAYTAG LAT9704AAE "Replaced tub seal, op test good, placed water mit mat"
Brian M.
FREEZER UPRIGHT WHIRLPOOL WZF34X16DW01 Cc of no cool Found unit getting power but nothing running no fans Found UI flashing back and forth will not stay on selected temp setting Held down power unit will not turn on Needs control board ; ordrng 1 W10847847 (contrl-box)
David R.
WASHER MAYTAG MVWB765FW2 Replaced parts. Still not working. Found lid lock not working. Not closing in service mode. Ordering lid lock.Put on cancellation list if possible; ordrng 1 W10810403 (lid lock assy)
Corina B.
RANGE WHIRLPOOL WFG525S0HS1 Replaced the hinges. The trim cover is broken. Will need a trim. ; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door LF)
Corina B.
WASHER MAYTAG MVWB765FW0 CC that the unit has lf and the dispenser is rusted. Ran diag F8e1 long fill. Drain hose is correct. Checked the pressure hose clear. Checked the water valve out of range. Will need a new water valve. Advised cust the dispenser will most likely not be covered under warranty gave est. ; ordrng 1 W10919352 (drawer) and 1 W11172234 (housing)
Jeff M.
RANGE WHIRLPOOL WFE515S0EW1 Main control is not supplying power to the elements tested good needs a new man; ordrng 1 W11231942 (panl-cntrl)
Nicholas F.
OTR MICROWAVE KITCHENAID KMHS120ESS8 Cc bottom light won’t turn off.confirmed.ui does not read that you are selecting the off cycle for the light unit needs new control; ordrng 1 W11182110 (cntrl-elec)
Corina B.
WASHER MAYTAG MVWC415EW "CC that the unit will not spin, agitate. Found drain pump running, held start in to clear pump. Ran diag F8E1 – NO FILL, LONG FILL. Ran a manual test water correct. unit not draining water. Checked drain pump, clear. need to order drain pump. ; ordrng 1 WPW10661045 (drain pump)"
Jason N.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 "Cc unit condensation in freezer and ff sectionsChecked door seals, gaskets sealing good. Condensation buildup in freezer is some ice crystals forming on product. Ff condensation is ice building up on damper opening. Office to schedule customer ; ordrng 1 W11188039 (cntrl-elec) and 1 W11216945 (diffuser)"
Corina B.
WASHER WHIRLPOOL WFW94HEAW0 CC that the unit is leaking. Found the bellow clamp to the tub worn. Will need a new bellow and clamp. ; ordrng 1 W11218344 (clamp) and 1 WPW10237499 (bellow)
Jeff M.
WASHER MAYTAG MHW6000XW2 "The unit has a f6e1 miscommunication between the main control unit and the motor control unit needs both control boards estimate only; ordrng 1 W10427972 (cntrl-elec) and 1 WPW10374126 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
DRYER WHIRLPOOL WED5000DW2 "Cc loud noise from dryer.confirmed unit has a dent in the back the dented the blower wheel cover also.unit needs new back,blower wheel cover and chords there was damage to the chord when I unplugged it.customer needs electrician to fix outlet it is not safe.outlet needs fixed before repair can’t properly test unit.; ordrng 1 280043 (rear,panel) and 1 WED5000DW2 (HOISTING ASSEMBLY )"
Jason N.
WASHER KENMORE 110.2513241 "Cc unit not cyclingRan diagnostics, found codes f8e1 for long fill, f5e1 for lid switch fault. Ran fill test, cold water barely trickling in. Inlet screen clogged with sediment. Unit needs inlet valve. Custom not repairing at this time. Estimate only."
Jeff M.
WASHER MAYTAG MHW5630HW0 Installed new part unit op tested good In addition to installing the parts we also slightly lean washer back. And reduce the water pressure coming into the washer by partially closing the water valves on the wall. We ran a quick cycle not leak
Jeff M.
DRYER WHIRLPOOL LGQ9858PW1 Installed new part unit op tested good
Arthur V.
WASHER MAYTAG MHW5630HW0 Replaced dispenser and hoses and control panel. Tested. No leaks at this time. Left water mitigation mat for customer. ( turned water valve 1/2 way open to reduce pressure)
Joe O.
MICROWAVE KITCHENAID KMBS104ESS02 Installed listed parts. Tested unit. Op test ok
Arthur V.
REFRIGERATOR GE PFSF6PKXCBB Replaced fresh food evap fan tower. Op test good. Unit started before leaving. Customer to monitor. Advised give unit 24 hrs for temps to stabilize. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
REFRIGERATOR AMANA AFI2538AEB Found unit leaking from drain pan. Refrigerant line goes thru pan very corroded. See pics. Needs line replaced along with a drier filter and drain pan. Customer does not want repaired.
Joe O.
DISHWASHER KITCHENAID KUDI01FLSS6 "Cc: screws missing, leaking, grinding noise, door not latching properlyRan test cycle. Found a lot of noise coming from sump assembly. Found screws for door to be loose and stripped out. Found door gasket ripped and torn, and excessive suds in tub. And found incorrect screws in door. Needs sump assembly, ui, door gasket and screws for door.Customer does not want to repair at this time"
Brian M.
WASHER MAYTAG MVWB755DW0 Checked for errors no errors stored Installed hose Made sure of no blockage and checked flash port Ran auto test and calibration OP TEST OK
Brian M.
WASHER MAYTAG MVWB855DC3 Installed UI and control Ran auto test and calibration OP TEST OK
Corey L.
DISHWASHER WHIRLPOOL WDT720PADM1 "Customer complaint dishwasher not working just fills and hums, confirmed, found wash motor failed, WPW10671941 quoted, customer does not want repair at this time; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG MVWX655DW1 "Installed lid latch assembly, tested lock operation. Op test good."
Nicholas F.
WASH/DRY STACK GE GUD27ESSJ0WW Installed drain inlet hose.started normal wash no leaks op test good.
Corey L.
WASHER MAYTAG MVWC465HW2 "Customer complaint washer made pounding noise and takes a long time to wash, advised this unit senses the weight of items and adjusts water levels accordingly which will change done times, no errors found, ran manual tests, unable to duplicate the problem, unit is operating as designed"
Brian M.
DRYER GE DHDVH52GF0WW Cc unit isnt heating all the time Found unit to heat at first but will not continue to heat during cycle Needs coil valves EST only
Brian M.
REFRIGERATOR JENN-AIR JSD2695KES Customer complaint of noise Found condenser vibrating against debris under fridge Removed debris OP TEST OK
Brian M.
RANGE MAYTAG MES8880DS0 "Cc of long preheat Called whirlpool after unit took 34 min to preheat to 245 Advised me to narrow it down check elements, thermostats and possibly just bad board Bake and broil element has resistance of 16.6-16.0 ohms Rechecked power coming from control Found wire popped out of connector going to bake element Put back into place ran another test bake OP TEST OK "
Nicholas F.
REFRIGERATOR WHIRLPOOL WRT348FMES00 Cc door will not seal.confirmed added petroleum jelly to help door seal.give seal 6 months to seal properly.
Corey L.
DRYER WHIRLPOOL WED5620HW0 "Customer complaint dryer not starting, confirmed, unit not getting power, found breaker tripped, cycled breaker, power is good to unit, unit is operating as designed, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent"
Brian M.
REFRIGERATOR KITCHENAID KRFC704FPS00 Cc of water leaking from fridge Found drain pan full of water Steamed drain port found a piece of foam in drain could not get it all the way out but was able to get enough of it out to drain the line After steaming and clearing drain I poured a cup of hot water down the drain tube and no back up accrued At this time unit is draining properly
Jason N.
REFRIGERATOR MAYTAG MRT118FFFM01 "Cc unit ff door making grinding noiseCustomer showed popConfirmed grinding noise, found bottom door stop bent slightly inwards, rubbing on door hinge bracket. Straightened out stop, polished up bracket, lubed with a little grease. Tested door for noise. No noise, op test good."
Corey L.
DISHWASHER MAYTAG MDB4949SHZ0 "Replaced control, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint ice not being made or coming out, found ice bin full, dispenser is operating, unit is operating as designed"
Jeff M.
REFRIGERATOR KITCHENAID KBFS25EWMS 10 The icemaker failed installed new part unit op tested good ; used 1 W10884390 (ICE MAKER ASSY) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 The unit had a e2 which is an obstruction in the icemaker upon my arrival unit had a full bin a ice. The was no. Obstructions in the icemaker unit tested good.
Corey L.
WASHER MAYTAG MVWB835DW4 "Customer complaint washer not cleaning clothes and their still wet, found lint screen over drain hose clogged and evidence of water backing up in the sink, filled unit to test drain, customer cleaned sink drain while unit was filling, unit is operating as designed, advised customer only need 1-2 tbsp of he detergent"
Jeff M.
REFRIGERATOR JENN-AIR JS48PPDBDA The unit is leaking water at the filter head assembly. Unfortunately the parts the make up the filter head are discontinued. Also the ice maker nonstick coating is coming off. And I can’t find part 30 on the compressor parts breakdown ; ordrng 1 67001351 (90* FITTING) and 1 67001352 (FILTER HEAD) and 1 WPW10190964 (icemaker)
Corey L.
DRYER MAYTAG MGDB725BW0 "Customer complaint dryer not drying well on sensed cycles, ran timed dry, unit is heating ran sense dry unit is heating, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, also unit is sharing outlet with washer, advised customer per installation instructions unit must be on a properly polarized and grounded dedicated outlet, unit is operating as designed, vent is about 15 feet long including elbows and has a multi flap exit port outside, there is not enough pressure to push air out fast enough to open flaps after the long run"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 The freezer seal was overlapping the hinge I added a spacer. There’s also a massive gap at the bottom right corner in the fridge is filled with silicone unit tested good. Also need a new air tower it broke upon removal. Customer can install ; ordrng 1 W11126274 (air-tower)
Dan H.
REFRIGERATOR KITCHENAID KFIS29BBBL03 "Installed new fresh food section evaporator fan, control, user interface , and cover"
Arthur V.
WASHER MAYTAG MVWC565FW1 "Found error code for a door switch error. Replaced door lock. No good. Heard a pop and no response from Control. Need to replace control along with door latch; ordrng 1 W11162438 (cntrl-elec) and 1 W11307244 (latch), used 1 W11307244 (DOOR LOCK) from stock"
Dan H.
WASHER WHIRLPOOL LSR5233AW0 "Installed new coupler and lid switch, op test good"
Arthur V.
WASHER MAYTAG MVWX655DW Found latch just clicking on and off repeatedly. Needs door lock. (Used truck stock part on last call) ; ordrng 1 W11307244 (latch)
Dan H.
DRYER WHIRLPOOL WGD5000DW3 "Customer complaint that unit is really loud, started normal dry cycle, no unusual noises heard, rollers, pulley, and blower wheel all in good condition, unit is operating as designed"
Arthur V.
WASHER MAYTAG MVWB835DW4 "Cust complaint unit always going off balance. Found unit on a homemade pedestal Unit wobbling bad. Found spanner nut loose. And would not tighten. Needs tub, gearcase ,nut Customer to be responsible for removing unit from pedestal before repair and reinstalling afterward. Customer does not want repaired.; ordrng 1 W10811956 (GEARCASE ) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner)"
Corina B.
WASHER WHIRLPOOL WTW8040DW4 CC that the unit is not spinning. Found the basket is not level. Leveled the legs. Started a drain and spin. Optest ok.
Joe O.
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 "Cc: not making ice/ freezing food in ff sectionFound ice around the ice maker housing. Found service pointer(W10796674A) for this issue. Needs ice maker assembly. Replaced ice maker. Could not cycle ice maker. Found neutral wire running to ice maker is open. Needs door.Office to reschedule.; ordrng 1 W10367500 (dor-fip ms), used 1 WPW10251076 (ICE MAKER ASSY) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "CC that the unit is not dispensing water or ice and the lights are off door saying open. Ran diag steps 16,17 door saying open when closed and open. Unplugged the deli ui lights and door turned on and door light went off on ui. Dispenser will not dispense the water in diag the water valve turned on. Called t/l unplug the connection at the control. Water started dispensing. Will need a new pantry ui."
Corina B.
RANGE KITCHENAID KSEG950ESS1 Replaced the console and control. Console is scratched took pictures (cust is ok with scratches). Brought core back for return. Heated oven to 350*. Optest ok.
David R.
REFRIGERATOR WHIRLPOOL GI6FARXXF05 Cc of no ice. Ice maker not cycling on its on. Replaced with IM from t/s. Tested. Called for water. Op test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock
Joe O.
REFRIGERATOR HOT POINT HPS15BTHERWW "Cc: loud humming noiseFound evap fan making extremely loud noise. Found shaft play on evap motor; ordrng 1 WR60X10204 (blade,evap fan asm1404) and 1 WR60X23584 (motor ac/dc evap fan5808), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
RANGE FRIGIDAIRE FPGF3685LSA "Cc door will not close all the way.confirmed.unit needs door ,hinges,springs; ordrng 2 318088400 (spring)s and 1 318344014 (door assembly) and 1 318348800 (hinge assy) and 1 318348801 (hinge assy)"
Corina B.
WASHER MAYTAG MVWB835DW4 "cust showed pop, sent pic. CC that the unit does not make sound anymore and there is a noise 10 minutes into a cycle. Several extension cords plugged into one outlet. Advised cust that the washer need to be on its dedicated outlet. Found the audio turned off. Started a wash with clothes in waited 10 minutes. Drain pump turns on making the noise. Working as designed. Optest ok."
Dan H.
WASHER WHIRLPOOL WTW4850HW1 "Customer complaint that unit is shaking and taking longer to run cycles, ran diagnostics found f0e5(off balance load detected) error code, suspension is good, ran high speed spin in manual test cycle, no unusual shaking observed, leveled unit, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 When arrive it was on flood mode wait few minutes till drain pump stop found error code F8E1 no fill long fill ran manual test on cold and hot water pass water coming out when on spin heard loud squeak sound check underneath for yellow or orange oil leaking from transmission took pictures ordering all parts that is wet with oil ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11158830 (capacitor) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)
Jeff M.
WASHER WHIRLPOOL WFW5620HW0 Installed new part unit op tested good
Arthur V.
COOKTOP ELE WHIRLPOOL WFE515S0ES1 Burners are working as designed. Burners go on and off according to temp selected. Unit op test good Showed customer in manual where it explains burner operations.
Jason N.
RANGE FRIGIDAIRE FGF379WJCB "Cc unit taking long to heat up, and whoosh soundChecked ignitor, ignitor is weak, barely glowing. Replaced using truck stock. Ran bake test to 300 degrees. Op test good.; used 1 12400035 (IGNITER) from stock"
Nicholas F.
DISHWASHER KITCHENAID KDTE104ESS1 Installed new panel.scratch door with handle in reinstall customer needs new door.called and talked with office they told me to order door no charge.; ordrng 1 W10919297 (panel)
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc unit not cooling in ff sectionCustomer showed popConfirmed, ff section at room temp. Found evap freezer fan not running, iced up.Cleared ice from fan, sounds good. Noticed freezer door not closing easily. Bottom of door interfering with bottom kick trim piece when almost all the way closed. Raised freezer door up 1/4 in. Lubed slides with food grade silicone. Door operation now very smooth. Advised customer to allow 24 hours for temps in ff to come down to desired."
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Cust showed pop, sent. CC that the doors are not level. Leveled the unit. Optest ok. No water to unit."
Brian M.
DISHWASHER MAYTAG MDB4949SHZ0 Cc of a smell I did not smell anything that was not normal smell to the dishwasher Ran test cycle unit is operating as design heating element is clean and clearCustomer may want a diff tech to come out and recheck
Brian M.
WASHER MAYTAG MVWB765FW3 Cc unit not making audio like it normally does Found wires to speaker damaged on UI and also UI sometimes not responding properly needs UI ; ordrng 1 W11135391 (console)
Jeff M.
REFRIGERATOR WHIRLPOOL ED5FVGXWS07 "Unit is not cooling the evaporator has no frost pattern zero he transfer compressor is point .7 Amps. The unit needs a new compressor and evap with a new door seal. ; ordrng 1 2159082 (gasket,door fzr (blk) and 1 W10139462 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
Nicholas F.
DRYER WHIRLPOOL WED6620HW0 Cc dryer control panel will not turn on.confirmed unit is getting correct power at outlet wire harness has continuity.unit needs new ui and control; ordrng 1 W11350214 (CONTROL ) and 1 W11370450 (CONSOLE)
Brian M.
WASHER WHIRLPOOL MVWX500XW0 Cc of smell Found gearcase oil all over sides of case and oil in the belt cover Needs gearcase and splutch kit
Corey L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint freezer and refrigerator ceiling led lights are not working, confirmed, found freezer light failed, replaced with ts surplus led module, op test good; used 1 W11205083 (LED MOD) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Compressor is seized I used the external power supply box for the compressor for 120 V directly to the start run common pins compressor do not turn over needs a compressor; ordrng 1 W10507884 (compressor) and 1 W11179385 (drier-tube)
Arthur V.
WASHER MAYTAG MVWB855DC2 Replaced control and console. Op test good. Unit started a wash load before leaving. Unit tested good. Agitate and spin
Jason N.
COOK TOP JENN-AIR JES9800CAB00 Installed control board and oven temp sensor. Ran bake test to 350 degrees. Actual reading 347 degrees after preheat. Op test good.
David R.
REFRIGERATOR KITCHENAID KRMF606ESS00 "Replaced parts, steamed out all ice. Set temp back to normal settings. Op test ok"
Nicholas F.
WASHER WHIRLPOOL WFW9470WW01 ".motor control has no sign of damage.installed new control got f 99 error code.called whirlpool tech line.they told me to install old control and test voltage to motor control.control is receiving and sending correct voltage ohm out motor motor is within spec,ohm out motor wire harness no continuity.unit needs new wire harness.; ordrng 1 WPW10189680 (harns-wire), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
RANGE WHIRLPOOL KSIB900ESS2 Replace parts opt test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRS321SDHV02 Cc of no ice dispensing Found auger to be frozen up a little bit Removed ice bin and held down then ice paddle Augur motor broke free and running as it should OP TEST OK
Dan H.
WASHER MAYTAG WFW5620HW0 "Customer complaint the unit will not come on, confirmed, unit needs new control and user interface; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"