Service History 98

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Cleveland, OH 44104

Manny

Job Details: 09/21/2023

"Customer states that the unit started building moisture on FZ gasket, per file sent by JN unit needs some gaskets order, ordering gaskets and will install ice maker on return.; ordrng 2 W11159728 (gasket)s"

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Newburgh Heights, OH 44105

Manny

Job Details: 09/21/2023

"Cc that has F1E1, verified, replaced control ran test to 350 opt test"

We serviced a

KENMORE WASHER

Model 110.22352510

Near Parma, OH 44129

Manny

Job Details: 09/21/2023

"Cc unit not washing, verified and no codes, unit is leaking from gearcase, estimate only includes the price for the gearcase assuming nothing else is needed, customer will not proceed with the repair ; ordrng 1 W11454734 (Gearcase), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Parma, OH 44129

Manny

Job Details: 09/21/2023

"Cc unit keeps humming even after has been unplugged and plugged back in, sounds like filling, verified and unit stuck in a drain cycle, ran diagnostics and no codes, reset unit and ran test cycle and opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Cleveland, OH 44135

Manny

Job Details: 09/21/2023

"Cc that they replaced the latch and striker and still nothing, verified and codes f5e1 f5e2 both for latch ran tech sheet test and control is defective, unit needs main control, will not proceed with the repair ; ordrng 1 W11498797 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Mentor, OH 44060

Joe O

Job Details: 09/20/2023

"Cc: not coolingFound dye leak on ff evap. Needs compressor, and evap. Customer does not want to repair at this time ; ordrng 1 W11492867 (Evaporator) and 1 W10276644 (compressor)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near South Euclid, OH 44121

Corina B

Job Details: 09/20/2023

"Replaced the Gearcase, shifter, belt, cam and capacitor. Started a cycle. Opt test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/20/2023

Installed fan and bi metal OP Test Ok ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashtabula, OH 44004

Jason N

Job Details: 09/20/2023

"Installed gearcase and belt shield. Ran test cycle, all functions passed. Op test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Amherst, OH 44001

Angel

Job Details: 09/20/2023

"Cc that unit keeps getting and f9e1 error. Confirmed had error code, I tested the drain and pump is running but pumping water out slowly, so I removed pump and it was clear replaced it with new one tested unit again and same issue, removed unit from spot and found drain hose was kinked so I replaced it with new one tested unit after install opt test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near North Olmsted, OH 44070

Bill

Job Details: 09/20/2023

"Cc ice maker working some times, confirmed cc. Took temp -4 in ice maker area, took a look at the supply lines and cut off valve. Informed customer they need to have a new cutoff valve installed. Ran the Ice maker through a test cycle. Operated fine, Ordered new ice maker, ordrng 1 W11546935 (Icemaker)"

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Oberlin, OH 44074

David R

Job Details: 09/20/2023

Replaced knob and timer. Tested and had customer test. Good. Op Test Ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Euclid, OH 44132

Joe O

Job Details: 09/20/2023

Installed control. Ran auto test and calibration. Op test ok

We serviced a

MAYTAG DRYER

Model MED8630HW1

Near Lakewood, OH 44107

Marie V

Job Details: 09/20/2023

"Cc that the unit is squeaking while running. Confirmed, found pulley not spinning, replaced drier kit from T/S. Unit stared a knocking noise, Corrected issue. Tested unit, no noises. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Strongsville, OH 44136

Marie V

Job Details: 09/20/2023

Cc that the unit does not works. Confirmed found control panel is not working properly. Ordering parts. ; ordrng 1 W11460908 (Console) and 1 W11460962 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Lyndhurst, OH 44124

Marie V

Job Details: 09/20/2023

"Replaced ice maker, door ice , leveled unit and corrected both doors. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/20/2023

Installed damper noise level is the same Advised customer that this is normal operation

We serviced a

KENMORE RANGE

Model 790.79372405

Near Cleveland, OH 44119

Joe O

Job Details: 09/20/2023

"Cc: noise while using oven and cook top! Long heat timesFound burners have low flames. Found igniter switches are not all working. Found bake and broil burners are functioning as designed. Advised customer could have been gas regulator making the noise. Found regulator buzzing. Needs regulator and switch harness.Harness no longer available.; ordrng 1 5304521339 (Regulator) and 1 316219007 (wiring harness(discontinued)), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Lorain, OH 44053

Angel

Job Details: 09/20/2023

Replaced freezer door switch opt test good.

We serviced a

GE DISHWASHER

Model GDT655SSJ0SS

Near Avon, OH 44011

Bill

Job Details: 09/20/2023

"Cc unit has power but not working, confirmed cc. Pulled diagnostics found code for not communicating from Ui to main control. Gave estimate on repairs. Customer chose not to continue with repairs at this time.; ordrng 1 WD21X31902 (Ui) and 1 WD21X24901 (Main control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Westlake, OH 44145

Bill

Job Details: 09/20/2023

"Cc bottom drawer not closing all the way, confirmed cc. Changed rails, still the same issue. Ordered new drawer, follow up scheduled for 9/26.; ordrng 1 W11036176 (Drawer)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Olmsted Falls, OH 44138

Bill

Job Details: 09/20/2023

"Changed block terminal, opt test good."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Wellington, OH 44090

David R

Job Details: 09/20/2023

Cc unit leaking left side of unit. Ran fabric softener valve. Lifted up unit and found a sock in the tub ring where the water drains under fabric softener. Sock causing water to leak out of spill out. Removed. Corrected. Good. Op Test Ok.

We serviced a

GE REFRIGERATOR

Model GFD28GBLCTS

Near Cleveland, OH 44135

Manny

Job Details: 09/20/2023

"Replaced and steam gasket, opt test ok advise customer allow time for the wrinkles to go away and for the gasket to expand"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Shaker Heights, OH 44122

Corina B

Job Details: 09/20/2023

"CC that the right side drags when opening. Confirmed. Found the bottom of the door cracked. Will need a new door. Cust does not want to repair. Brought parts back for return ; ordrng 1 LW10413519, used 1 1OVRSZ (oversized shipping*) from stock"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Elyria, OH 44035

David R

Job Details: 09/20/2023

Replaced main control and UI. Ran test 51/52. Good. All functions good. Op Test Ok

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lorain, OH 44052

Angel

Job Details: 09/20/2023

Cc that unit is not heating. Ran unit and unit is heating fine with no issues its clicking on and off as it should as well. Tested unit various times with no issues cannot duplicate issue as of now its working as designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near North Royalton, OH 44133

Marie V

Job Details: 09/20/2023

"Cc that the unit fill use hot water on tap cold. Confirmed, ran diag, no error codes. Try to run auto test, failed. Verify hoses, are connected properly. Ordering control ,temp switch and ui.; ordrng 1 W11627413 (Control) and 1 W11168256 (Switch) and 1 W11626077 (Panel)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Ashtabula, OH 44004

Jason N

Job Details: 09/20/2023

"Cc unit not dispensing fabric softenerReplaced cold inlet valve using customer supplied pre Id part. Inspected dispense drawer to ensure ports are clear. Ran test cycle, all functions passed. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Parma Heights, OH 44130

David R

Job Details: 09/20/2023

"Cc still having unit drip water into FF section, getting a little condensation and Frost starting to build up in FZ. Liner on bottom under FF door is coming apart. Causing warm air to get inside. Non repairable, liner cannot be fixed. Calling techline to document. Non repairable. Customer to contact trade team. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Parma Heights, OH 44130

David R

Job Details: 09/20/2023

"Cc unit just will sense and go straight to done. Replacing cap and motor, and harness. Still not working. Replaced actuator from ts and lid latch from surplus. Ran unit, good. House water is turned off right now due to construction outside. Unit is good. Op Test Ok.; used 1 W11513248 ( Latch), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558VEM

Near South Euclid, OH 44121

Joe O

Job Details: 09/20/2023

"Cc: Intermittently starts defrosting itemsCustomer stated the unit is cooling now but she had to turn temp up to 7. Found temps at 39 in ff section, and 3 in freezer (compressor still running). Found unit has good frost at the bottom of evaporator. Found fans are functioning. Damper opening and closing. Found condenser coils completely covered. Advised customer on cleaning coils, and affect it has on unit. Found freezer door slides not allowing door to close properly. Needs freezer door slides. Customer does not want to repair at this time ; ordrng 1 W11658402 (Slides), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Cleveland Heights, OH 44118

Joe O

Job Details: 09/20/2023

"Cc: not heatingStated cycle found vent not attached. Found element shorted, and thermal cut off open. Replaced thermal cut off and element. Tested. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/20/2023

"Cc that unit is not draining. Confirmed theres murky water on unit, press cancel, nothing happens, removed all water and removed drain pump nothing in it. Replaced drain pump and used vacc on both ends on hose. All clear. Tested unit, water draining good. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Maple Heights, OH 44137

Bill

Job Details: 09/20/2023

"Cc unit leaking, could not confirm. Found error code f9e1, cleared code test unit through auto test and manual testing. Could not find leak, ran a drain and spin cycle. Still no leak. Unit operating as intended."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Avon Lake, OH 44012

Angel

Job Details: 09/20/2023

Cc that unit has a F1E1 control issue. Confirmed replaced control tested unit opt test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Fairview Park, OH 44126

Angel

Job Details: 09/20/2023

"Cc that unit was not making ice and leaking. Checked ice bin and confirmed unit is not making ice, ran diagnostics and checked for error codes on ice maker and found E5 error timed ice making usually when I see error code its a cooling issue so I took temps in freezer and it was in the low 20s it was on a defrost mode so I ran test 4 to check evaporator frost pattern and it was not getting frost all the way only top 2 coils; used 1 WPW10143759 (DRIER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HW1

Near Grafton, OH 44044

Angel

Job Details: 09/20/2023

Cc that that dispenser load and go is not using the detergent she has to do it manually instead of unit using it from the load and go dispenser and says screen goes black sometimes. Called tech line to explain issue since they wanted us to call when in home and spoke with Joe explained issue and he stated for me to replace the dispensers and for the screen going black unit as of now working as should and does not want me to order door so I recommended customer to try to hook up unit to wifi to see if he solves the issue with screen going black; ordrng 1 W11318830 (Tank) and 1 W11087953 (Tank)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Kent, OH 44240

Brian M

Job Details: 09/20/2023

"Cc unit still not temping properly Customer temp sensor in fridge shows about 37-38, freezer is at 4 These are normal operating temps. Called whirlpool while in home He stated customer to use thermometer in a class of water in fridge and take temp after 48 hours And a cup of cooking oil in plastic cup with thermometer and let cool for 48 hours Whirlpool stated customer already had a second company out as well whirlpool stated no more calls for this matter"

We serviced a

MAYTAG DRYER

Model Medx655dw1

Near Highland Heights, OH 44143

Jason N

Job Details: 09/20/2023

"Cc unit heating but not tumblingChecked all thermals, found thermal fuse open and heater element shorted to case. Replaced heater element and thermal fuse using truck stock parts. Ran dryer op test, good heat and tumble. Op test good. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Cleveland Heights, OH 44118

Jason N

Job Details: 09/20/2023

"Cc unit displays f8e4 and will not start Confirmed f8e4 for overflow. Canceled fault. Checked drip tray under unit. Found small amount of water in tray. Cleared water from tray. Started normal cycle and observed unit. No leaks seen in 20 minutes of cycle time, canceled to drain unit. Could not duplicate a leak situation at this time."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Cleveland Heights, OH 44118

Jason N

Job Details: 09/20/2023

"Cc unit not spinning out clothes, wet clothes at the end of the cycleRan diagnostics, no codes stored. Ran auto test cycle. Found agitator spinning with basket, drive hub is worn. Replaced hub using truck stock part. Reran test cycle, all functions passed. Op test good. ; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVB01

Near Cleveland, OH 44120

Jason N

Job Details: 09/20/2023

"Cc unit not cooling, both sectionsFound compressor starting then stopping after a few seconds. Pulled rear cover, found compressor is very hot, relay overload opening up due to compressor overheat. Found condenser fan blade sitting on the bottom of the unit, condenser fan motor is not running. Unit will need condenser fan motor replaced. ; ordrng 1 WP2188874 (Motor-cond)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, OH 44105

Joe O

Job Details: 09/20/2023

"Cc: not filling, not spinning outFound customer had drain hose on the floor. Advised customer of syphoning. Advised of drain hose installation. Op test ok"

We serviced a

MAYTAG WASHER

Model Mvw6230hw0

Near Cleveland Heights, OH 44106

Jason N

Job Details: 09/20/2023

"Cc unit lid lock not releasingFound lid latch assembly disconnected and broken. Replaced lid latch using misc truck stock part. Ran test cycle, all functions passed. Op test good. ; used 1 W11394572 (Latch) from stock"

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Cleveland, OH 44103

Jason N

Job Details: 09/20/2023

"Cc unit making strange noise at beginning of cycle Ran test cycle, no abnormal noises heard. Started normal cycle with clothing load. Found noise in question is the splutch clicking back and forth when agitating. Unit is agitating properly. No issues found with clutch and pulley, nothing broken or worn. Advised customer to monitor, but nothing needs replaced at this time."

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WML55011HS2

Near Bedford Heights, OH 44146

Bill

Job Details: 09/20/2023

"Cc unit turns on but not working. Confirmed cc, plugged in amp reader put cup of water in unit and started. Unit had a loud buzzing noise, and was only drawing 5amp. Ordered mag, cap, diode, transformer. Follow up scheduled for 9/26; ordrng 1 W11402082 (Mag) and 1 W11125676 (Mag thermostat) and 1 W11024976 (Transformer) and 1 W11256462 (Diode) and 1 W11213318 (Cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Avon, OH 44011

David R

Job Details: 09/20/2023

Replaced UI. Tested. Good. Op Test Ok.

We serviced a

MAYTAG RANGE

Model MGR6600FZ3

Near Cleveland, OH 44102

Corina B

Job Details: 09/20/2023

Replaced the glass. Cleaned up the broken glass. Heated oven. Opt test ok

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Cleveland, OH 44109

Corina B

Job Details: 09/20/2023

"CC that there is high levels of the CO on the thermostat. Thermostat is about 10-15 feet away. Checked the flames on the cooktop, blue. Checked the oven flame, blue, even on both sides of the burner. Working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Cleveland, OH 44109

Corina B

Job Details: 09/20/2023

"CC that there is frost building up on the front of the door. Confirmed. Checked the gaskets, good. The frame and liner are good. Will need a new door. Office to reschedule ; ordrng 1 W11374244 (Door) and 1 W10884775 (Badge)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near North Randall, OH 44128

Corina B

Job Details: 09/20/2023

CC that the unit is not drawing. Confirmed. Found the drain hose is clogged from the backing of a rug. Cleaned the drain hose. Tested. Opt test ok;

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVB07

Near Cleveland, OH 44105

Joe O

Job Details: 09/20/2023

"Cc: not making ice, gasket tornFound right side ff gasket torn. Found no ice in bin. Ice maker in off position. Found ice maker is not receiving proper power. Needs freezer door switch and ff door gasket; ordrng 1 W11396033 (Switch) and 1 W11368721 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ03

Near Lyndhurst, OH 44124

Joe O

Job Details: 09/20/2023

"Cc: freezing foodCustomer just pulled everything out of the unit prior to arrival so temps are higher at 41 degrees. Entered diagnostics. Damper functioning, fans functioning. Found thermistor reading lower actual temp. Offset temps to match actual. Advised customer to monitor. Op test ok"

We serviced a

WHIRLPOOL DRYER

Model WED95HEDW0

Near Pepper Pike, OH 44124

Corina B

Job Details: 09/20/2023

"CC that there is a noise. Confirmed. Found the blower wheel with lint making the wheel be off balance. Cleaned the lint out of the blower wheel and dryer. Tested, no noise. Checked the vent outside, good airflow. Opt test ok.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2651KES

Near Elyria, OH 44035

Marie V

Job Details: 09/20/2023

Replaced start device. Compressor stared running. 0.9amps. Theres full frost pattern on evaporator. Advice cust to allow 24 hours for unit to start cooling. Unit already at 35* on freezer

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Newbury, OH 44065

Joe O

Job Details: 09/20/2023

Cc: not heatingFound element open. Needs element; ordrng 1 W10518394 (heater)

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Rock Creek, OH 44084

Joe O

Job Details: 09/20/2023

Cc: not draining properlyDebris in drain pump. Removed debris. Op test ok

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Chagrin Falls, OH 44022

Bill

Job Details: 09/20/2023

"Changed motor, cap, and control. Ran calibration, and then auto test. Opt test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EPA02

Near Chagrin Falls, OH 44023

Corina B

Job Details: 09/20/2023

Replaced the led lights and the cover. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/20/2023

"Cc that the unit was leaking. Stared unit, cant find leak, but can see spray arms clogged, advise cust to get them replaced, that causes a wave action and makes unit leak from door. Also no oversuds on unit, advise cust to monitor. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Lakewood, OH 44107

Manny

Job Details: 09/20/2023

"Cc unit frosting up, verified and frosted, unit have cabinet separation,advised to apply silicone to gap"

We serviced a

FRIGIDAIRE OTR MICROWAVE

Model FGMV175QFA

Near Lakewood, OH 44107

Manny

Job Details: 09/20/2023

"Cc unit start whe door is closed, verified and unit starts removed control and relay hot to touch and clicks when the doors is close, and voltage to the hood fan and light when door is closed even if it hasnt been touched at the control, unit needs main control, customer will not proceed with the repair ; ordrng 1 5304494845 (control assembly), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near South Euclid, OH 44121

Manny

Job Details: 09/20/2023

"Cc that gaskets keep coming off verified and reinstalled gaskets but the moment the door is closed the gasket come off , liners are warped due to the excess insulation, unit needs both doors; ordrng 1 LW10636410 (dor-fip) and 1 LW10636409 (dor-fip) and 1 W11178521 (nameplate)"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Euclid, OH 44117

Manny

Job Details: 09/20/2023

"Replaced door but needs name plate, customer will install when arrives; ordrng 1 W11428492 (Name plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Parma, OH 44130

Manny

Job Details: 09/20/2023

"Found screw off leveling wheels, reinstalled screw, opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near North Ridgeville, OH 44039

Angel

Job Details: 09/20/2023

Before starting procedure of replacing compressor we tapped the system with 140psi of nitrogen to see where the leak was coming from and DR found leak at suction line by cabinet in freezer evaporator. Took pics of leak after spraying it with soap suds called tech line, unit was declared not repairable and going under review explained to customer that whirlpool will get in contact with them with any further steps.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Cleveland, OH 44130

Manny

Job Details: 09/20/2023

"Replaced valves steamed reservoir, opt test"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7749AWM1

Near Middleburg Heights, OH 44130

Manny

Job Details: 09/20/2023

"Cc unit not doing anything, panel comes on but wont wash, verified and ran test cycle unit advances, set unit to normal wash while diagnosing oven to see if I can duplicate since no codes in memory. Loads of suds in the unit, and a plastic object under the pressure sensor, start and cancel not working, unit needs UI; ordrng 1 W10811151 (panel-cntl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Cleveland, OH 44103

Jason N

Job Details: 09/20/2023

"Cc unit not heatingRan dryer op test, ignitor not glowing. Pulled unit part. Found wire for thermal fuse disconnected, possibly was knocked off during reassembly on previous service visit. Reconnected and ran test cycle, good ignition and flame. Let cycle several times. Good heat, no abnormal noises. Op test good."

We serviced a

GE REFRIGERATOR

Model GYE22GMNBES

Near Mentor, OH 44060

Jason N

Job Details: 09/20/2023

"Cc unit water filter cannot be removed and new filter installedWas able to pull out old filter from filter head. Plastic tabs on filter were smashed, filter was evidently installed incorrectly. No damage to filter head. Installed new filter. Ran dispense test, op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Kent, OH 44240

Brian M

Job Details: 09/20/2023

"Cc unit shakes and bounces Found tub to a ton of wobble and bounce in suspension Found tub loose from gearcase, typically just a tub hub issue but can not verify with out breaking washplate, washplate is stuck on shaft Will need hub, suspension and washplate Can not verify if bottom of drum is damaged but there is a ton of wobble ; ordrng 1 W11130362 (suspension) and 1 W10752283 (washplate) and 1 W10528947 (drive hub kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ravenna, OH 44266

Brian M

Job Details: 09/20/2023

Cc no heat Found cut off Replaced OP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Ravenna, OH 44266

Brian M

Job Details: 09/20/2023

New complaint is unit will not start just flashes Found ui cutting in and out Called whirlpool ohmed out vent fan Found vent fan shorting out ui Unplugged fan unit it functioning properly but there is a burnt spot on the ui board Will need fan and ui; ordrng 1 W11414073 (Fan vent) and 1 W11545539 (Gasket) and 1 W11622505 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Garrettsville, OH 44231

Brian M

Job Details: 09/20/2023

Cc unit not powering on Found that the main power connection on board was not fully seated in control Plugged in connection unit powering on Advised to watch

We serviced a

GE DISHWASHER

Model GDT695SFL5DS

Near Hiram, OH 44234

Brian M

Job Details: 09/20/2023

Cc unit not powering on Found control getting power but no lights on board From experience ui and control will be needed so there is no software miscommunication errors ; ordrng 1 WD21X32163 (Control) and 1 WD21X31902 (Ui)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Middlefield, OH 44062

Brian M

Job Details: 09/20/2023

Cc unit not starting cycle Found cap leaking Replaced using truck stock OP Test Ok ; used 1 W11395618 (CAPACITOR) from stock

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Williamsfield, OH 44093

Brian M

Job Details: 09/20/2023

Installed beltRan test cycle OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lorain, OH 44052

Angel

Job Details: 09/19/2023

Cc that washer was not doing a spin. Ran auto test and unit would not spin verified error codes and u it had a shifter fault replaced shifter tested unit again opt test good.

We serviced a

ROPER REFRIGERATOR

Model RT18BKXKQ00

Near Madison, OH 44057

Jason N

Job Details: 09/19/2023

Cc unit frosting build up in freezer and ff section not coolingConfirmed evaporator is frosted over. Checked bimetal condition. Found bimetal physically popped open. Unit will need bimetal thermostat replaced. Quoted customer repair cost. ; ordrng 1 WP4387490 (Bimetal-def)

We serviced a

MAYTAG DRYER

Model MGDB850YG0

Near Madison, OH 44057

Jason N

Job Details: 09/19/2023

"Cc unit not heating Check for flame, ignitor is not powering up. Checked all thermals, found hi limit thermostat open. ; ordrng 1 WP8573713 (Cutoff-tml)"

We serviced a

GE WASHER

Model GTW335ASN1WW

Near Painesville, OH 44077

Jason N

Job Details: 09/19/2023

"Installed drive parts. Ran wash cycle test. Unit filled, advanced to agitation. Switched to drain and spin cycle. Unit drained and spun out properly. Op test good."

We serviced a

KENMORE WASHER

Model 11028932791

Near Perry, OH 44081

Joe O

Job Details: 09/19/2023

"Cc: noise during agitationFound noise during agitation and spin. Found agitator dogs worn. Found gear case leaking oil. Found brakes squealing. Needs coupler, gear case, brake tube assembly, hub nut, drive block, and agitator dogsCustomer does not want to repair at this time; ordrng 1 W10820043 (brake & drive tube) and 1 3360629 (gear case) and 1 80040 (agitator dogs) and 1 285753A (coupling,motor) and 1 WP389140 (drive block) and 1 WP21366 (nut-spaner), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lorain, OH 44052

Angel

Job Details: 09/19/2023

"Cc that unit was leaking from the hot water valve on back and inside the unit. Confirmed it was leaking, removed hose and saw the seal had been tightened to much causing it to leak, so I had an extra seal replaced it with old one retightened the hose no more leak. Inside unit I tested couple of times and never got no leak from valve solenoid on valve was closing as should."

We serviced a

KENMORE DRYER

Model 110.75922400

Near Wellington, OH 44090

David R

Job Details: 09/19/2023

"Cc unit making squeaking, jumping noise. Worn down rollers. Replaced dryer kit from t/s. Tested. Good. Cleaned all lint. Good. Op Test Ok.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT735SDBM00

Near Westlake, OH 44145

Marie V

Job Details: 09/19/2023

"Cc that unit freezer is no cooling and not dispensing ice. Took thermometer cust had showed her is on 0*. Verify ice door for gaps, none, cust does not use ice all the time. Advice her to use ice every day or just take some out so ice inside bin does not stick together causing it not to dispense ice. Working as designed. Op test ok"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Painesville, OH 44077

Corina B

Job Details: 09/19/2023

CC that the unit does nothing but hmmm. Confirmed. Found the drain pump in flood mode. Held the start button drain turned off. Drain hose is about 18 off the ground raised the drain hose. Ran a rinse and spin. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Mogadore, OH 44260

Brian M

Job Details: 09/19/2023

Cc of noise Found customer noise complaint to be normal operation of the diffuser Advised customer to look at noise page on whirlpool.com to have a list of all common noises

We serviced a

GE DISHWASHER

Model GDP665SYN2FS

Near Fairport Harbor, OH 44077

Jason N

Job Details: 09/19/2023

Installed pressure sensor. Started normal wash cycle. Unit filled and advanced to wash. Advised customer to monitor ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVB01

Near Willoughby, OH 44094

Jason N

Job Details: 09/19/2023

Installed auger motor. Ran ice dispense test. Op test good.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Willowick, OH 44095

Jason N

Job Details: 09/19/2023

"Installed DSI board. Ran bake and broil tests, good park and ignition. Op test good."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Painesville, OH 44077

Joe O

Job Details: 09/19/2023

"Cc: not coolingFound compressor seized, will not start. Needs compressor; ordrng 1 W11635510 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 TJAF1200 (Process)"

We serviced a

KITCHENAID RANGE

Model KGSK901SSS00

Near Lorain, OH 44053

Angel

Job Details: 09/19/2023

Cc that oven door was locked after a power outage and left front burner was not igniting quickly would take long. Verified door tried resetting and nothing so I got door to open and lock to function and recommended customer to stay away from self clean. For the burner I just had to adjust the igniter for the burner to ignite as should opt test good.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Strongsville, OH 44149

David R

Job Details: 09/19/2023

Replaced UI control. Tested. Good. Op Test Ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Brecksville, OH 44141

Bill

Job Details: 09/19/2023

"Cc not pumping, confirmed cc. Tilted unit back to find that the pump wires where yanked free of the pump. Ordered new harness, follow up scheduled for 9/26; ordrng 1 W11643701 (Wiring harness)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Broadview Heights, OH 44147

Bill

Job Details: 09/19/2023

"Installed float switch, and fill valve. Still no go, ran some test with him. Ordered new harness, follow up for 9/21 ; ordrng 1 W11227948 (Wiring harness)"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Westlake, OH 44145

Marie V

Job Details: 09/19/2023

"Cc that he was told unit is not working. Ran diag no error code . Ran auto test, connected water valve and drain hose, ran auto test. All working at this point."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Amherst Township, OH 44001

Angel

Job Details: 09/19/2023

Cc that gaskets were falling off on both the freezer and ff section. Confirmed they were both coming off verified gaskets and they were good so if I installed the new ones same issue would happen so I added adhesive behind gaskets and recommended customer to wait at least 2hrs for adhesive to cure before opening doors again opt test good.

We serviced a

KITCHENAID DISHWASHER

Model KUDC10IXWH7

Near Painesville, OH 44077

Joe O

Job Details: 09/19/2023

"Cc: gasket popping outFound tears in gasket. Needs tub seal; ordrng 1 W11177741 (gasket), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Cleveland, OH 44120

Joe O

Job Details: 09/19/2023

"Installed ui, gear case, slider and stator. Tested. Op test ok"

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