KitchenAid is a well-regarded manufacturer of home dryers that are sold all over the world. However, even the best products sometimes break down and need to be repaired.
One common problem with KitchenAid dryers is the drum stops turning. Check out our guide below to find the cause of the fault, and then use our step-by-step instructions to fix it.
This guide covers most KitchenAid dryer models, including:
Inspect the Drive Belt
The drive belt is long and thin and goes around the entire drum. Its main function is to help the dryer drum turn around. When it stops working, the dryer will stop turning and will need to be replaced.
You can check the drive belt by:
- Trying to turn the dryer drum around manually.
- If the drum turns around without much resistance, then the belt is probably broken. If there is resistance, then it is most likely OK, so you can move on to checking the next component.
- Before replacing the drive belt, you need to confirm it is broken by inspecting it. You can inspect the belt by removing the dryer’s side panels.
- If you find it’s broken, you’ll need to replace it.
Check the Drum Roller
The next step is to check the drum rollers. You will find two rollers at the rear of the drum, and in some models, there might also be two additional rollers that support the front of the dryer drum. When they get worn out, the dryer will stop turning.
You can check the rollers by:
- Taking the side panels off the dryer and removing the belt from the dryer. You should then check to see if you can turn the drum around by hand.
- If it turns freely, then it is fine, and you can put the belt back on and then move on to checking the next component. If it does not turn easily, check the rollers for any signs of wear and tear.
- If one or more of the rollers are worn out, you should replace all of them. This will help prevent the problem from occurring again.
- When replacing the drum rollers, the roller shaft doesn’t need to be replaced if it isn’t worn out – just give it a quick clean before installing the new rollers.
Check the Drum Roller Axle
The next component to inspect is the drum roller axle. Most dryers have two drum support rollers located in the rear of the drum, and in some models, you’ll also find two rollers at the front of the drum. Over time, they can wear out, which causes the drum rollers to bind. When this happens, the motor will overload and stop working.
To check them, simply:
- Remove the belt from the dryer and attempt to turn the dryer drum manually around.
- If you can spin the drum right around without the rollers “wobbling,” then the rollers are not the source of the problem, and you can go to checking the next component. However, if the drum does not spin freely, then you’ll need to check the rollers for wear and tear.
- If the rollers are worn out or damaged, you’ll need to replace all of the axles and rollers. This will stop the problem from happening again.
Check the Drum Bearing
If the drum roller axle is fine, you then need to check the drum bearing. The purpose of the drum bearing is to support the back of the dryer drum. When it gets worn out, the dryer will not be able to turn.
To check the bearing:
- Remove the belt from the dryer and then attempt to turn the dryer drum by hand – making sure you spin it the whole way around.
- If it spins around freely, then the drum bearing is not worn out, and you can move on to checking the next component. But if it makes a squealing or grinding type sound, when you turn the drum, you’ll need to closely inspect the drum bearing when turning the drum to see if it needs to be replaced.
- If you find it to be faulty, then replace it.
Test the Drum Support Roller and Axle
The next components to check are the drum support roller and axle. When they wear out, the dryer will stop working. Your dryer will either have two or four support rollers.
To see if they are worn out, you’ll need to:
- Remove the dryer belt and then see if you can turn the drum around by hand the whole way around.
- If it moves around freely and the rollers do not “wobble” around, then they are not worn out, so move on to checking the next component.
- If you do notice that they “wobble” when turning the dryer drum around, then inspect the rollers for signs of wear and tear.
- If the rollers are worn out or damaged, we recommend that you replace all the rollers, not just the damaged one(s).
Inspect the Drum Glides
Another possible cause of the problem could be one or more of the dryer’s glides (sometimes called slides) being worn out. The glides are small, plastic components that support the front of the dryer, and when it rotates around, the dryer glides on them. When they get worn out, the dryer drum can start to bind, and this puts pressure on the motor, which causes it to shut down.
To see if they need to be replaced simply:
- Check the drum glides for any signs of wear and tear.
- If you find any obvious signs of wear and tear, you will need to replace all the glides. If they are in good condition, they will not need to be replaced.
Check the Idler Pulley
Another possible cause of your KitchenAid dryer drum not turning is a faulty idler pulley. The idler pulley is connected to the drum belt and helps it turn around correctly. To see if it is faulty:
- Make sure that the idler pulley spins freely on the shaft and is not obstructed in any way.
- If it works fine, it is not the cause of the dryer not turning. If the pulley is worn out or is stuck, then replace it along with the drum drive belt.
Test the Drive Motor
Finally, if you still haven’t found the cause of the problem, the last component to check is the drive motor. When the motor is faulty, it will stop the dryer drum from turning.
You can check it by:
- Turning the dryer on so the motor is running.
- Check if you can hear a humming sound.
- If you hear a humming sound, then the next step is to remove the belt from the motor and ensure that the blower wheel is not obstructed in any way. Before doing this step, turn the power off at the wall.
- Once the belt is removed, try to move the drum around manually. If the dryer drum can move around and nothing is obstructing the blower wheel, then you should replace the drive motor.