4 Questions to Ask An Appliance Repair Company Before Hiring Them

Fred's Appliance
February 5, 2014

Loading your washer in the morning and discovering the machine won’t start is beyond frustrating. While fixing the appliance yourself would be nice, you know that skill is beyond you and your best course of action is calling an appliance repair company. Unfortunately, the number of companies you found online is a bit overwhelming, and you’re unsure of how to find one that is dependable. Luckily, provided below are 4 questions to ask an appliance repair company that will help you determine if they are a reliable and trustworthy business.

1. How long has your company been in business? While every company starts somewhere, hiring a repair business that has been around for awhile is a good idea. A more experienced repair service will have the knowledge needed to repair numerous brands and types of appliances. While a businesses’ longevity is important, asking about the technicians they employ is also wise. If their technicians stay with them for long periods of time, you can have more confidence in their employee’s expertise. On the other hand, if the majority of their technicians are new to the trade you might want to look elsewhere.

2. Do you have a list of references I can contact? A business that has satisfied customers will have no problem supplying you with a list of former clients you can talk to. If you ask for references and the repair companies representative refuses to supply you with any, they probably don’t have a large number of customers that will attest to their ability to fix an appliance adequately.

3. What is your warranty on products and services? Asking a repair service about the warranty they offer can actually give you a bit of insight on how they view their own work. Usually, a company that supplies its customers with a decent warranty has confidence in their employee’s skills and the products they provide. While the opposite is usually true for a service that does not give out warranties.

4. What is the repair cost? While the price is bound to play a part in your decision, it’s important that it ‘s not the only deciding factor. If you do end up going with the cheapest quote, you may end up regretting your choice when the work done, and the parts provided aren’t high quality. High prices don’t necessarily equal quality either. Your final decision should be based on the above factors plus the price of the repairs.

If you’re dealing with a malfunctioning appliance and you’re in need of a trustworthy repair service, please contact us and we’ll be happy to send a technician to your home to diagnose and repair your appliance.

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