KitchenAid is a well-regarded manufacturer of home dryers that are sold all over the world. However, even the best products sometimes break down and need to be repaired.
One common problem with KitchenAid dryers is the drum stops turning. Check out our guide below to find the cause of the fault, and then use our step-by-step instructions to fix it.
This guide covers most KitchenAid dryer models, including:
KEYE550VWH0
KEYE560WWH0
KEYE650VWH0
KEYE660WWH0
KEYE660WWH1
KEYE664WWH0
KEYS700JT1
KEYS710JQ1
KEYS710LQ0
KEYS710LQ1
KEYS750JQ1
KEYS750JT1
KEYS750LQ0
KEYS750LQ1
KEYS750LQ2
KEYS750LT0
KEYS750LT1
KEYS750LT2
YKEYS710JQ0
YKEYS710JQ1
YKEYS710LQ0
The drive belt is long and thin and goes around the entire drum. Its main function is to help the dryer drum turn around. When it stops working, the dryer will stop turning and will need to be replaced.
You can check the drive belt by:
The next step is to check the drum rollers. You will find two rollers at the rear of the drum, and in some models, there might also be two additional rollers that support the front of the dryer drum. When they get worn out, the dryer will stop turning.
You can check the rollers by:
The next component to inspect is the drum roller axle. Most dryers have two drum support rollers located in the rear of the drum, and in some models, you’ll also find two rollers at the front of the drum. Over time, they can wear out, which causes the drum rollers to bind. When this happens, the motor will overload and stop working.
To check them, simply:
If the drum roller axle is fine, you then need to check the drum bearing. The purpose of the drum bearing is to support the back of the dryer drum. When it gets worn out, the dryer will not be able to turn.
To check the bearing:
The next components to check are the drum support roller and axle. When they wear out, the dryer will stop working. Your dryer will either have two or four support rollers.
To see if they are worn out, you’ll need to:
Another possible cause of the problem could be one or more of the dryer’s glides (sometimes called slides) being worn out. The glides are small, plastic components that support the front of the dryer, and when it rotates around, the dryer glides on them. When they get worn out, the dryer drum can start to bind, and this puts pressure on the motor, which causes it to shut down.
To see if they need to be replaced simply:
Another possible cause of your KitchenAid dryer drum not turning is a faulty idler pulley. The idler pulley is connected to the drum belt and helps it turn around correctly. To see if it is faulty:
Finally, if you still haven’t found the cause of the problem, the last component to check is the drive motor. When the motor is faulty, it will stop the dryer drum from turning.
You can check it by:
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