for Northeast Ohio
Our Reviews by City
Paul - Conneaut, OH
Joe arrived within the 3 hr. Window. He was polite and followed COVID-19 guidelines. The dryer door problem was resolved. He also was able to answer my questions about the amount of soap usage and gave reasons for the amount. He gave tips about how to care for the washer and dryer. He was knowledgeable about the product. Joe did a great job!👍
Leslie - Mentor-on-the-Lake, OH
Very friendly and professional
George - Geneva, OH
Great service. Wonderful technician, service man.
Dorothy - Seven Hills, OH
David is very professional and knowledgeable; extremely helpful, courteous and kind. A real asset to Fred's Appliance Service. I was thrilled that he knew about my Kitchenaid downdraft range and how to fix my refrigerator. The young ladies in your office are very nice and helpful,too Ce
Lauren - Mentor, OH
Ann - North Ridgeville, OH
They came and did a great job!!
Elizabeth - Bay Village, OH
The technician, Gabriel P. was great! He was knowledgeable, competent, and informative. I also felt respected as a customer with questions and concerns.
Paul - Cleveland, OH
David R. Was courteous, professional and a really nice person. He figured out the problem quickly.
Fantastic and Knowledgeable
Maureen - Mentor, OH
Just wish price was lower or if service charge could be waived if machine needed repair.
Response from Fred's Appliance Service:
Hi Maureen, Thank you for sharing your experience with us! We have considered the pricing model where the service charge is waived if the customer chooses to repair. However, those models do not provide transparency into what the customer is paying for; instead, you'll typically find much higher labor rates. We feel it's best to keep all of our charges separate so our customers understand exactly what they are paying for. We are happy to hear that your technician provided such great service! Thank you! The Fred's Team
L. - Cleveland Heights, OH
Service person arrived on time, diagnosed problem and fixed the issue easily.
Janet - Cleveland, OH
Kathry - Painesville, OH
Jeff is an excellent technician and fixed my appliance with a competent diagnosis and timely repair.
Lynne - Parma Heights, OH
Very polite and knowledgeable. Ran late, but kept me posted throughout the day. Made repair quickly and was very personable as well. Will definitely use this company again. A+ for Gabriel and his partner.
we've been having a noise in our refrigerator - He tried! Hopefully it will stay quiet!
Raynond - Ravenna, OH
Christine - Amherst, OH
Marie was very educational during her time here. She didn’t cut corners to get the job done quickly but took her time to make sure it got done correctly and that she didn’t miss anything important.
Ann - Ravenna, OH
Carole - Cleveland, OH
Excellent!!! Just love Marie
Dan - North Royalton, OH
Great Service,very friendly & honest
Mike - Walton Hills, OH
Bradley - Gates Mills, OH
Charlene - Ravenna, OH
The technician was knowledgeable and efficient .
Marion - Avon Lake, OH
Great service & COVID aware thankfully
great service and understanding
Cindy - Thompson, OH
Jason was very understanding in helping me understand what went wrong with my washer. Although nothing was broken he helped us to improve the washer usage.
Aaron - Lorain, OH
Team was polite, informative, and careful.
Tammy - Ashtabula, OH
Samuel - Avon Lake, OH
Carly - Avon, OH
Took a long time for the parts to arrive but were always prompt on rescheduling dates. Once tech was here process was quick and efficient.
Response from Fred's Appliance Service:
Hi Carly! Thanks for sharing your experience with us! We do apologize for the delay in getting to your home. We exhaust all of our options to get parts to you as soon as we can, including conducting a nationwide search for parts! We are happy to hear that Gabriel was quick and able to get your refrigerator taken care of for you. If you have any additional questions or comments from your visit just let us know. Thanks and have a great week! -The Fred's Team
Cassie - Strongsville, OH
David was very professional, friendly and courteous. He wore boot covers and gloves which I really appreciated.
Peter - Chagrin Falls, OH
Friendly. Did a good job.
Kristin - Highland Heights, OH
Gabriel is Outstanding!
Elizabeth - Avon Lake, OH
Gabriel with Fred's Appliance Service has been out to my house three times now. I highly recommend him. He knows more than the Whirlpool technicians with Whirlpool Corporate. Very very knowledgable and just a really nice guy.
Ben - Amherst, OH
Marie V. was very polite and knowledgeable. She located the problem, had the part to repair the clothes washer, explained what happened and how this might be avoided in the future. Also recommended that we buy an extended warranty.
Service was great.
Mark - Berea, OH
Marie - Eastlake, OH
Brian came in and got right to work. He completed our service quickly and efficiently, very friendly & does great work!
Mike - North Ridgeville, OH
Excellent service in a timely fashion.
Adam - Sheffield Lake, OH
Jason - Westlake, OH
Their office helped me through the warranty process. While I was beyond my warranty, they still helped get my repair covered. The Tech was knowledgeable and fast!
Joyce - Euclid, OH
After three tries, I pray we got it done
Wendy - Olmsted Falls, OH
David came right at the scheduled time. New what the problem was by listening to my video, fixed it. Asked me if he should wear something on his boots to enter the house. Very friendly and kind!
Mark - Amherst, OH
He did a great job and very respectful.