Customer Reviews
Local Reviews
for Northeast Ohio
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Cheerful and competent
SUZANNE - Lakewood, OH
The service person was not only very upbeat and friendly but also very competent and completed the job in a very timely fashion.
Repair
LARRY - Chagrin Falls, OH
Great service
good knowledge of issue
JAY - Wickliffe, OH
found the problem...so far,so good
Great service
Jeanette - Cleveland, OH
Great thank you so much
Kim
KIMBERLY - Chagrin Falls, OH
Quick and friendly service
CHERYL - Avon Lake, OH
Rose Marie
CAPLE - Bedford Heights, OH
Arrived on time. Took care of one problem & explained what I need to do for the other
Persistent!
KRIS - Solon, OH
I had a couple of issues with my washing machine and none were straightforward. I really appreciated that service that Robert provided with his persistence to get my machine to work.
On time and professional
Michael - North Royalton, OH
Great, Fast Service
Gretchen - Painesville, OH
Great service
Ann - Kent, OH
Job Complete
JOE - Lakewood, OH
Technician came and installed ordered part and washing machine working great.
very good --freindly service
CHARLES - Madison, OH
Very knowledgeable about the problem and how to repair it.
Great Service
RICHARD - Conneaut, OH
Great Service!
Boris - Mayfield Heights, OH
Corina did an excellent job replacing the glass surface of my induction cooktop. She also made few suggestions about how to get higher reimbursement from the extended warranty I purchased with the appliance. She has been courteous and attentive to my comments. It has been a pleasant experience. Thank you, Corina!
Response from Fred's Appliance Service:
Hi Boris, Thank you for taking the time to submit your review! We are so happy to hear that Corina was not only helpful in the repair of your cooktop but also helpful in educating you on your warranty! Have a great weekend! Thank you, The Fred's Team
Very satisfied
DALE - Willoughby, OH
On time, very professional
Michelle
MICHELLE - North Ridgeville, OH
Thank you for an awesome explanation to the problem. You showed genuine care and thoughtfulness. I'm sold on your service. Thanks will recommend to others.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for sharing your experience with us! We are happy to hear that our technician was able to explain the situation with your unit and was genuinely helpful! We hope you have a great weekend! Thank you, The Fred's Team
ice maker repair
Patrick - Solon, OH
Great Service, Good Price, Arrived Within Time Frame
311
SHELIA - Mentor, OH
Ron
RONALD - Mentor, OH
Great service
Washer
Gwendolyn - Bedford, OH
On time and awesome!
MARTIN - Avon Lake, OH
Lynne
LYNNE - Mentor, OH
Pam
ROBERT - Highland Heights, OH
Very good. Nice,fast, early
Great Service!
Christie - Westlake, OH
Good service
LORAN - Eastlake, OH
Jeff was an excellent service technician.
did not do any service
ALEX - Lorain, OH
said frig was not rated for use in a garage but it is rated for garage use
Response from Fred's Appliance Service:
Hello Alex, Thank you for submitting your review. While we never recommend keep any refrigerator in a garage, there are some that may be suitable for that environment. However, according to the owner's manual for your FFTR1821QW1 model, page 5 states, "For optimal performance, do not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator." Only a heated and air conditioned garage would be suitable for this unit. Thank you, The Fred's Team
Great service, technician was very friendly and informative!
Marilyn - Maple Heights, OH
Awesome service!
Great service!
Amy - Avon Lake, OH
We could not have been more satisfied with our technician Mac. He was extremely helpful and knowledgeable.
COLLEEN - Grafton, OH
Jeff was (is) GREAT!!
CARL - Willowick, OH
My service person (Jeff) was not only professional and informative, but detailed, and a stickler for perfection as well (which I really appreciate) ... Those are hard qualities to find in an employee these days ... And I should know. I own a business where I employ people that interface with customers, and haven't had a lot of luck finding good, hard working folks that I feel comfortable representing me and my business. Jeff's a KEEPER!
Response from Fred's Appliance Service:
Carl, Thank you so much for sharing with us! We agree, Jeff is a fantastic employee and certainly an asset to our team. We are so happy to hear that you appreciate the service that Jeff and our team was able to provide in assisting with your appliance. Have a great rest of your week! The Fred's Team
Super Service
CAL - Aurora, OH
This is the second time we had your guy out to repair our appliances and he is GREAT!!!
Great service!!!
Laura - Pepper Pike, OH
Ann
Anne - Cleveland, OH
Very polite very nice fast servic very polite very nice fast service!
John
John - Parma, OH
Great service
Great Service!
Victor - Independence, OH
Corina was a true professional!! She did a great job! Thanks for the great service!
Professional service
AUDREY - Elyria, OH
MAC was very good at his job and very knowledgeable. He was pleasant to have around.
Great service
THEODORE - Mentor, OH
Jeff checked washer, ordered parts, last week. Came back today installed part and checked it out. Did a load of laundery worked good.
Char
CHARLANNE - Westlake, OH
On time, efficient, quite pleasant. Explained everything.
Dishwasher service
JUDY - Painesville, OH
This was the first time I had to get help to fix my washer. I was very pleased with the service I received from Fred's Appliance. The customer service was professional and accommodating and the service technician, Art, was timely, professional and knowledgeable. He readily diagnosed the problem and the repair was done in about an hour. The only reason I am giving them 4 stars instead of 5, is that the cost was a bit ore than anticipated. For a part that cost $50, and less than an hour's work, a $260 price tag was kind of steep.
The representative of Fred's Appliance Repair arrived on time and prepared to work. He completed the repair very efficiently, and cleaned up after himself, leaving no trace of his presence. The refrigerator door is functioning fine, producing ice. I was very pleased with the work.
My appointment with Fred's was set up by Kitchen Aid. I was pleased with Fred's communication regarding confirming the appointment, the time window and a reminder.
The service technician arrived on the earlier side of the appointment window, had a marked vehicle and was wearing logos. He was very friendly and professional, explained what the issue was with my appliance and an estimate of how long the repair would take.
My repair took 15 minutes, the tech talked me through the problem, had me sign off on the work order and a copy was emailed to me right away. I was very happy with the service we received and wish I would have gotten the repair done sooner. I would recommend Fred's and will use them in the future if needed.
Arrived on time, very friendly, professional, and knowledgeable. Dryer wouldn't heat. They spent almost an hour testing all parts of the dryer to figure out what the problem was. Turned out the dryer timer needed to be replaced. They told me I should buy a new timer on Amazon for $60 and install it myself. They showed me how to install it. They told me they could install a new timer right then and there but the charge for that would have been nearly $400. I have since received my timer and installed it easily myself and my dryer is fixed! Very pleased with this company!
One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.
Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!
My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!
Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.
Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!
I am SO impressed with the professionalism of the technician, the updates for when the tech would arrive, the entire process was top notch! I will refer Freds to anyone I know & will definitely call on them in the future! Great job Fred's Appliance & Corina!
service man was very good fixed the washer
They came in the time they said they would. They got the job done and were very professional and very neat.
Corey was friendly, efficient and I'd recommend to anyone...was a warranty repair for a washing machine.
Corina Brimer is an excellent technician. When she discovered a major problem with a water shut off valve under the kitchen sink which made the repair of the dishwasher impossible, she mopped up the water, explained the issue and set up the next appointment. When she returned, she repaired the dishwasher quickly, expertly and with good humor. She was a delight to have in our home.
Corena was courteous, efficient, professional, and knowledgeable. Inspires confidence in behalf of your company. Thank you.
great and timely service clean cut and friendly!!!
Art was an absolute,wonderful person to have work on our microwave. Very friendly and informative. Explained everything so that we understood. Keeping Fred's card available for future work. Thank you
My new dishwasher door was not closing properly. The problem was identified
right away. He was professional, personable , punctual and fixed my issue right away. I will definitely use and recommend Fred's Appliance. I would give a 10 +.
MZ
Very patient in diagnosing new dishwasher problem, door would not close.
He tried several different issues he thought could be the problem and kept going until he got it. It was an install problem, took it out and reinstalled. Very nice guys.
Corina did a great job diagnosing our problem, ordered our part, next day delivery, and install on Monday. She is informative, courteous, neat and most of all professional! We have used Fred's before and are extremely happy with them!
Fred's Appliance Service is an outstanding service provider. Our technician Brian did a superb job in getting our washing machine back in working order. Call these people if you have any problems with your appliances....you won't be disappointed!
Customer service was fantastic all around!!! Corey was excellent!!! I wish more companies had the same ethics and great qualities and know how assist their customers!
Efficient and quick repair. Good explanation of the problem.
Professional and very helpful , identified the problem immediately and had a solution. Very friendly and even took the time to pet my barking dog to prove he wasn’t a threat, say hello to my daughter so he wasn’t just a stranger in the house, and explain to me what the problem was and exactly how he was going to fix it. Above and beyond a under the warranty repair. Would use again and recommend to others.
Fred’s Service has always provided an excellent experience. They are timely, can quickly identify the issue and completed this repair in one service call. Nice job Robert!!
Very courteous, explained everything. On time, and focused. He took care not to bring mud in off his shoes by placing covers over them before entering the house.
I was very please with the service.
Libby S.
Gabriel and Mac were amazing. They knew their stuff. They look time to listen didn't rush. Didn't insult my husband intelligence as an appliance salesman....
Susan R.
Spectacular service. Very knowledgeable tech who arrived just when the company said he would. Turned out to be an easy fix on my icemaker, but I'd tried...
Rose L.
Always great service with this company. Scheduling is easy, they have an automated call reminder the day before and they call to let you know when the...