Customer Reviews

Local Reviews
for Northeast Ohio

Rated 4.8 out of 5 stars based on 3680 customer reviews

Our Reviews by City

Avon, OH (77)
Berea, OH (24)
Hiram, OH (10)
Kent, OH (41)
Mentor, OH (184)
Parma, OH (89)
Perry, OH (19)
Rome, OH (11)
Solon, OH (69)

Map of Atwater, OH


Map of Cleveland, OH

Efficient and very courteous service agent.

Map of Painesville, OH

Great experience.

He was very professional, knowledgeable, friendly and informative. We appreciated his expertise.

Map of Strongsville, OH

quick and fair price

Map of Lorain, OH

Great service

Map of Beachwood, OH

Jeff was great!

Jeff was very knowledgeable, polite, and ultimately helpful!

Map of Shaker Heights, OH

Corina visit

Corina did a great job - on time and quite professional

Map of Columbia Station, OH

Great technician. Great job.

Great technician. Great job. They showed up when they said they were going to. They completed all the work that they needed to. Very friendly technicians

Map of Avon, OH


Map of Amherst, OH

Great service personnel. Great web tracking for appt time of day

Excellent. Would highly recommend Fred’s.



On the second try with a service person who really knew her stuff my refrigerator is working again

Response from Fred's Appliance Service:

Hello Ada, We appreciate you taking the time to submit your review! We apologize that it took two trips to get it right. However, we are happy to hear that your refrigerator is up and running again! Have a great week, The Fred's Team

Good Service!

Great Service - David was awesome


Response from Fred's Appliance Service:

Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team

Great Service

Great Job

We used Fred's for a warranty repair to our Whirlpool refrigerator. The manufacturer sent us the part but it was harder to install then I thought so they scheduled Fred's to install the item. It was a GREAT idea. The part was harder to install then I though and it took the tech a while to get it installed properly. The tech was a nice young man who put on booties when he entered the house and took special care to make sure our things were handled with care. Fred's called once to schedule the service and then followed up with an email and we could even track the tech's schedule via the web. That was outstanding.

Honest service, personable technician.

Art has been sent to our house for refrigerator several times, not for poor service but trying to fix a problem related refrigerator. He has been thorough and honest as to the issues. His ability to discuss with the Frigidaire people made us feel that we had a competent technician and individual. Fred’s Appliance Service has been impressive and we highly recommend them and will call them for service without hesitation.

Extremely professional and prompt service

Something became lodged in the motor or our brand new dishwasher after only one use. Robert handled the entire matter with utmost professionalism, respect, competence and timeliness! Very much appreciated!

Great job

Quick and courteous

Excellent. Very timely with arrival. Courteous and respectful of toddler crying. Fast with completion.


Absolutely incredible. Timely, efficient and excellent service.


Professional Service

Excellent service and very professional. I have used Fred’s in the past and will continue to use them in the future.

Great service

Great service

Corina did a great job identifying the problem and getting it fixed quickly. The job site was left clean.


The service person was excellent. He was very friendly and he answered my questions.

great service and on time

everything about the service was exactly like you would expect. I do not know how you would improve the service.

Very professional

Efficient and effective!!

Great service technician

Great Service, Awesome Price!


It was very good tech was great a 10

Great service. Worked with my schedule

Great service

Art was very nice!

Not happy


Response from Fred's Appliance Service:

Hi Richard, We appreciate you taking the time to submit your review. I do see a note on your job history that your unit is now up and running. We have a make-it-right policy and we would appreciate the opportunity to do just that. If your unit is not working properly, or if there is anything else at all that we can do to make this right for you, please reach out to us! 1-888-45-FREDS. We hope to hear from you soon! Thank you, The Fred's Team

Outstanding Service

Repair done promptly Experienced technician And

Great Service!!

They were very informative