Customer Reviews

Local Reviews
for Northeast Ohio

Rated 4.8 out of 5 stars based on 1636 customer reviews

Our Reviews by City

Avon, OH (34)
Berea, OH (14)
Kent, OH (17)
Parma, OH (39)
Solon, OH (36)


Map of East Cleveland, OH

Much appreciated service





Map of Strongsville, OH

Leane




Great service


Map of Highland Heights, OH

Great service




Corey was on time, courteous and knowledgeable.


Map of Beachwood, OH

Very Helpful




Corina was great in helping solve our problem


Map of Westlake, OH

Professional & competent service




Dan was very professional and knowledgeable. Very satisfied with service.


Map of Sheffield, OH

Service quick and easy!




Found problem ordered part which was overnight-ed and then fixed the following day!


Map of North Olmsted, OH

Good service. Disappointed with garbage left in my driveway





Map of Willoughby, OH

Michelle




Great service. Technician was prompt, informative, polite and very helpful.


Map of Amherst, OH

great crew





Map of Avon, OH

Excellent service & Great customer experience




Right from initial call to the actual service provided was very well handled professionally. Mac identified the problem at first instance and confirmed by testing the same. I am glad that my initial search got Fred Appliance and will definitely use in future.


On time, Quick repair, Great Service





Susan




Excellent customer service


Very good service




Corina was prompt, helpful and quick!


Jen




Friendly maintenance man


Great Service




Very Knowledgeable and Professional !


Art




informed me at every step what was happening and what was going to happen, was on time and professional.


Friendly, quick service




Corina did a very good job. She explained the issue and what work needed to be done.


Dryer





Barbara




Great experience, very professional


Great service!





Chris




Very professional


Patricia




Really great and very pleasant.


Great service





great service




This is the 3rd time I have used Fred's Appliance Service. They do a great job, arrive on time and are able to finish the job that day. I like that you are called 15 minutes before your technician shows up. I wouldn't hesitate to call them again in the future.


Elaine




Very impressed with the service, the repairman, the tracking schedule etc


Great service





Kathy





Good Service





Gregory




My experience with Macaulay was great. He arrived promptly, was very courteou, explained the issue clearly and remedied the issue quickly and effectively.


Great Service





on time great customer care




will recommend


Super service




Did a great job assessing these situation and fixing the problem


great service





Ro




Prompt, knowledgable. Would recommend


Great service




The service man was very professional and had excellent knowledge on explaining different parts and what they are used for in other words to make a story short he is a great guy


Great service





Great service and advice from the tech's





Not done yet waiting for parts




Not done yet


Great service




Very polite and explained everything


Rachel




Took time to decipher issue.


Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

Steve Cervas
Steve Cervas

4 out of 5 stars

posted 3 weeks ago

This was the first time I had to get help to fix my washer. I was very pleased with the service I received from Fred's Appliance. The customer service was professional and accommodating and the service technician, Art, was timely, professional and knowledgeable. He readily diagnosed the problem and the repair was done in about an hour. The only reason I am giving them 4 stars instead of 5, is that the cost was a bit ore than anticipated. For a part that cost $50, and less than an hour's work, a $260 price tag was kind of steep.

Deborah Sorenson
Deborah Sorenson

5 out of 5 stars

posted 1 day ago

The representative of Fred's Appliance Repair arrived on time and prepared to work. He completed the repair very efficiently, and cleaned up after himself, leaving no trace of his presence. The refrigerator door is functioning fine, producing ice. I was very pleased with the work.

Rachelle Watters
Rachelle Watters

5 out of 5 stars

posted 2 months ago

The service from Fred's Appliance was exceptional! The company is ahead of others with the technology they use to schedule, send reminders and follow up. I cannot say enough good things about our technician, Brian. He was professional, went over everything that he did and even gave me some pointers for using the dishwasher that I was unaware of. If you value your time and quality service call Fred's Appliance today!

Kathy Patton
Kathy Patton

5 out of 5 stars

posted 2 months ago

One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.

NJ Marple
NJ Marple

5 out of 5 stars

posted 1 month ago

My appointment with Fred's was set up by Kitchen Aid. I was pleased with Fred's communication regarding confirming the appointment, the time window and a reminder.
The service technician arrived on the earlier side of the appointment window, had a marked vehicle and was wearing logos. He was very friendly and professional, explained what the issue was with my appliance and an estimate of how long the repair would take.
My repair took 15 minutes, the tech talked me through the problem, had me sign off on the work order and a copy was emailed to me right away. I was very happy with the service we received and wish I would have gotten the repair done sooner. I would recommend Fred's and will use them in the future if needed.

Fred's Appliance Service

4.7 out of 5 stars

Rob A.
Rob A.

5 out of 5 stars

posted 1 year ago

Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!

Grover P.
Grover P.

5 out of 5 stars

posted 1 year ago

My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!

Blaise T.
Blaise T.

5 out of 5 stars

posted 1 year ago

Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.

Laurie M.
Laurie M.

5 out of 5 stars

posted 1 year ago

Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!

Fred's Appliance
Fred's Appliance 4.0 star rating 9 reviews
Libby S.'s Review Libby S.
5.0 star rating

Gabriel and Mac were amazing. They knew their stuff. They look time to listen didn't rush. Didn't insult my husband intelligence as an appliance salesman....

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Dustin L.'s Review Dustin L.
5.0 star rating

Always great service with this company. Scheduling is easy, they have an automated call reminder the day before and they call to let you know when the...

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Rose L.'s Review Rose L.
5.0 star rating

Always great service with this company. Scheduling is easy, they have an automated call reminder the day before and they call to let you know when the...

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