Customer Reviews

Local Reviews
for Northeast Ohio

Rated 4.8 out of 5 stars based on 2212 customer reviews

Our Reviews by City

Avon, OH (41)
Berea, OH (17)
Kent, OH (24)
Mentor, OH (107)
Parma, OH (54)
Solon, OH (48)


Map of Lakewood, OH

Cheerful and competent




The service person was not only very upbeat and friendly but also very competent and completed the job in a very timely fashion.


Map of Chagrin Falls, OH

Repair




Great service


Map of Wickliffe, OH

good knowledge of issue




found the problem...so far,so good


Map of Cleveland, OH

Great service




Great thank you so much


Map of Chagrin Falls, OH

Kim





Map of Avon Lake, OH

Quick and friendly service





Map of Bedford Heights, OH

Rose Marie




Arrived on time. Took care of one problem & explained what I need to do for the other


Map of Solon, OH

Persistent!




I had a couple of issues with my washing machine and none were straightforward. I really appreciated that service that Robert provided with his persistence to get my machine to work.


Map of North Royalton, OH

On time and professional





Map of Painesville, OH

Great, Fast Service





Great service





Job Complete




Technician came and installed ordered part and washing machine working great.


very good --freindly service




Very knowledgeable about the problem and how to repair it.


Great Service





Great Service!




Corina did an excellent job replacing the glass surface of my induction cooktop. She also made few suggestions about how to get higher reimbursement from the extended warranty I purchased with the appliance. She has been courteous and attentive to my comments. It has been a pleasant experience. Thank you, Corina!


Response from Fred's Appliance Service:

Hi Boris, Thank you for taking the time to submit your review! We are so happy to hear that Corina was not only helpful in the repair of your cooktop but also helpful in educating you on your warranty! Have a great weekend! Thank you, The Fred's Team


Very satisfied




On time, very professional


Michelle




Thank you for an awesome explanation to the problem. You showed genuine care and thoughtfulness. I'm sold on your service. Thanks will recommend to others.


Response from Fred's Appliance Service:

Hi Michelle, Thank you for sharing your experience with us! We are happy to hear that our technician was able to explain the situation with your unit and was genuinely helpful! We hope you have a great weekend! Thank you, The Fred's Team


ice maker repair




Great Service, Good Price, Arrived Within Time Frame


311





Ron




Great service


Washer





On time and awesome!





Lynne





Pam




Very good. Nice,fast, early


Great Service!





Good service




Jeff was an excellent service technician.


did not do any service




said frig was not rated for use in a garage but it is rated for garage use


Response from Fred's Appliance Service:

Hello Alex, Thank you for submitting your review. While we never recommend keep any refrigerator in a garage, there are some that may be suitable for that environment. However, according to the owner's manual for your FFTR1821QW1 model, page 5 states, "For optimal performance, do not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator." Only a heated and air conditioned garage would be suitable for this unit. Thank you, The Fred's Team


Great service, technician was very friendly and informative!




Awesome service!


Great service!





We could not have been more satisfied with our technician Mac. He was extremely helpful and knowledgeable.





Jeff was (is) GREAT!!




My service person (Jeff) was not only professional and informative, but detailed, and a stickler for perfection as well (which I really appreciate) ... Those are hard qualities to find in an employee these days ... And I should know. I own a business where I employ people that interface with customers, and haven't had a lot of luck finding good, hard working folks that I feel comfortable representing me and my business. Jeff's a KEEPER!


Response from Fred's Appliance Service:

Carl, Thank you so much for sharing with us! We agree, Jeff is a fantastic employee and certainly an asset to our team. We are so happy to hear that you appreciate the service that Jeff and our team was able to provide in assisting with your appliance. Have a great rest of your week! The Fred's Team


Super Service




This is the second time we had your guy out to repair our appliances and he is GREAT!!!


Great service!!!





Ann




Very polite very nice fast servic very polite very nice fast service!


John




Great service


Great Service!




Corina was a true professional!! She did a great job! Thanks for the great service!


Professional service




MAC was very good at his job and very knowledgeable. He was pleasant to have around.


Great service




Jeff checked washer, ordered parts, last week. Came back today installed part and checked it out. Did a load of laundery worked good.


Char




On time, efficient, quite pleasant. Explained everything.


Dishwasher service





Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

Steve Cervas
Steve Cervas

4 out of 5 stars

posted 3 months ago

This was the first time I had to get help to fix my washer. I was very pleased with the service I received from Fred's Appliance. The customer service was professional and accommodating and the service technician, Art, was timely, professional and knowledgeable. He readily diagnosed the problem and the repair was done in about an hour. The only reason I am giving them 4 stars instead of 5, is that the cost was a bit ore than anticipated. For a part that cost $50, and less than an hour's work, a $260 price tag was kind of steep.

Deborah Sorenson
Deborah Sorenson

5 out of 5 stars

posted 2 months ago

The representative of Fred's Appliance Repair arrived on time and prepared to work. He completed the repair very efficiently, and cleaned up after himself, leaving no trace of his presence. The refrigerator door is functioning fine, producing ice. I was very pleased with the work.

NJ Marple
NJ Marple

5 out of 5 stars

posted 3 months ago

My appointment with Fred's was set up by Kitchen Aid. I was pleased with Fred's communication regarding confirming the appointment, the time window and a reminder.
The service technician arrived on the earlier side of the appointment window, had a marked vehicle and was wearing logos. He was very friendly and professional, explained what the issue was with my appliance and an estimate of how long the repair would take.
My repair took 15 minutes, the tech talked me through the problem, had me sign off on the work order and a copy was emailed to me right away. I was very happy with the service we received and wish I would have gotten the repair done sooner. I would recommend Fred's and will use them in the future if needed.

Trevor Kudrna
Trevor Kudrna

5 out of 5 stars

posted 5 months ago

Arrived on time, very friendly, professional, and knowledgeable. Dryer wouldn't heat. They spent almost an hour testing all parts of the dryer to figure out what the problem was. Turned out the dryer timer needed to be replaced. They told me I should buy a new timer on Amazon for $60 and install it myself. They showed me how to install it. They told me they could install a new timer right then and there but the charge for that would have been nearly $400. I have since received my timer and installed it easily myself and my dryer is fixed! Very pleased with this company!

Kathy Patton
Kathy Patton

5 out of 5 stars

posted 4 months ago

One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.

Fred's Appliance Service

4.7 out of 5 stars

Rob A.
Rob A.

5 out of 5 stars

posted 1 year ago

Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!

Grover P.
Grover P.

5 out of 5 stars

posted 1 year ago

My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!

Blaise T.
Blaise T.

5 out of 5 stars

posted 1 year ago

Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.

Laurie M.
Laurie M.

5 out of 5 stars

posted 1 year ago

Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!

Fred's Appliance
Fred's Appliance 4.0 star rating 9 reviews
Libby S.'s Review Libby S.
5.0 star rating

Gabriel and Mac were amazing. They knew their stuff. They look time to listen didn't rush. Didn't insult my husband intelligence as an appliance salesman....

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Susan R.'s Review Susan R.
5.0 star rating

Spectacular service. Very knowledgeable tech who arrived just when the company said he would. Turned out to be an easy fix on my icemaker, but I'd tried...

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Rose L.'s Review Rose L.
5.0 star rating

Always great service with this company. Scheduling is easy, they have an automated call reminder the day before and they call to let you know when the...

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