for Northeast Ohio
Our Reviews by City
MARY - North Olmsted, OH
Paul is very knowledgeable.
MARY - Parma, OH
All went smoothly
Very good technicians
DONNA - Chagrin Falls, OH
The technicians were very qualified. Biggest problem was how long I had to wait for them to come out. Sometimes a week to 10 days when they had to come back.
Response from Fred's Appliance Service:
Hello Donna! Thank you for your note. I'm sorry for the longer wait times. We are experiencing some staffing issues due to long term illnesses with some of our field staff. We do have several techs currently in training to rectify this problem. Thanks again for your note, and have a great evening!! -The Fred's Team
CATHERINE - Moreland Hills, OH
Competent, friendly technician quickly repaired our drier door problem.
PATRICIA - Elyria, OH
Very professional and courteous.
SANDRA - Hiram, OH
ice maker not working properly
CHERYL - Seven Hills, OH
Chad explained why the ice maker wasn't making ice as it should and how he fixed the problem. He answered other questions I had about the refrigerator. Repair was done quickly.
MAX - Olmsted Falls, OH
ABDUL - Strongsville, OH
Satisfactory service, Thank you.
vERY FOCUSES WORKER INTENT ON SOLVING THE PROBLEM
PATRICIA - Mayfield, OH
Great customer service and insightful technician.
KIM - Lakewood, OH
Jennaire cooktop and oven repair
EILEEN - Cleveland Heights, OH
BOB - Chardon, OH
Excellent service; timely, professional, and efficient.
Rachel - Sheffield Lake, OH
I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.
NANCY - Bay Village, OH
Professional, quick friendly service
JUDD - Elyria, OH
Paul is very courteous and polite. Goes right to work and completes the job very quick. I love Fred's notifications when to expect the tech's arrival
Made it right
LAWRENCE - North Royalton, OH
After a less than great experience earlier in the week, Jessica called to apologize for the miscommunication and was able to get somebody out the next morning. Repair was made and dishwasher is working again. Rating reflects the overall experience. I would be willing to give Fred's another try.
They did a great job !
HENRIETTA - Painesville, OH
Prompt and quality service
JOHN - Avon Lake, OH
THOMAS - Lakewood, OH
The technician, Corina, arrived on time and had the problem figured out in 5 minutes. She was very friendly and knowledgeable. Great service!
ANITA - Geneva, OH
Fantastic service, friendly, early for appointment (which I loved). I will request Ben if I ever have issues !!
LINDSEY - South Euclid, OH
Corina did a wonderful job today. She was very careful with our brand new stove.
RHODA - Cleveland Heights, OH
Quick, prompt great job
End from start to finish
SANDRA - Shaker Heights, OH
Corinna was not only a true professional in every way, but she was warm and friendly as well. Could not have asked for more. I absolutely loved the way you could check the arrival time via a web link. Haven't seen that before and it was such a relief! We all hate waiting at home for service and this allowed me to make much better use of my time. Thank you!
BRIDGETTE - Shaker Heights, OH
Jeff was very helpful and eased my concerns. I found him to be very knowledgeable and he answered all of my questions. Once again, he solved my problem.
Thank You Paul!
JOSEPH - North Olmsted, OH
It took a 4 service calls to complete the repair. Paul is a real professional & willing to work with his clients. He caught a pricing error from the previous tech which led to a reimbursement of $ 286. That's customer service!
DEBBIE - Sheffield Lake, OH
The technicians were very knowledgeable and able to solve the issue very quickly.
KIMBERLY - Painesville, OH
Jeff was friendly and had great customer service! He offered practical and great advice on how to care for my new dishwasher.
SHEILA - Novelty, OH
Robert was attentive to detail, polite, knowledgeable and prompt.
Happy with service
PAMELA - Shaker Heights, OH
Happy with service, arrived on time, completed repair that was needed.
Very professional and knowledgeable
Elisa - Lakewood, OH
WILLIAM - Shaker Heights, OH
prepared in advance to handle identified issue and solved the problem efficiently and economically along with suggestions for preventive safeguards.
Polite and friendly service providers
LAURA - North Royalton, OH
Many different providers came to fix washer and all were knowledgeable About where in the process the repair was. Scheduler very friendly and helpful too!
Service was great!
VICTORIA - Bedford Heights, OH
Robert did a great job coming in diagnosing the problem and completed it in a efficient and timely manner.
Very punctual. My appt. was for 10am to 1pm and I received a robocall at 8:30 am that the serviceman was on his way.
ALYCE - Mentor, OH
Very informed man and he got the water out and corrected whatever was wrong. I think your customers should come to your school it would help. I was disappointed that I Had to wait 2 weeks for service
BOB - Chagrin Falls, OH
Service Beyond Compare
Debbie Seabolt - Wickliffe, OH
Ben's service was most excellent--professional demeanor, highest technical expertise/knowledge, efficient, friendly/polite, helpful information/tips about appliance. Represents your company with great integrity. I believe Ben exhibits the qualities of a valuable employee with commendable professional character and technical abilities.
ELISABETH - Cleveland, OH
Dan 9/16 confident, professional technician
DEBORAH - Maple Heights, OH
Professional from the start. Entter home with bottles covering shoes A+ Explained "I'll do my best but sometimes that doesn't even work" . Throughout process explanation was given along with any questions I may have asked. On time, minimal amount of my afternoon used on this project. Go Fred's!! I will recommend and add you to my list of "professional service" Thank you again
ELY - Pepper Pike, OH
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
Corina was wonderful, thanks for sending her my way.
She is knowledgable and went above and beyond to educate me, she exceeded my customer service expectations.
And, she had such nothing but great things to say about your company, the people, how she is treated, and the perks you offer your employees.
I will definitely call Fred's in the future and will recommend you on my neighborhood App - folks are always looking for recommendations for a quality, fairly-priced company.
Thanks again for the excellent customer service.
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
I had warranty work done on my dishwasher. Paul was extremely professional and helpful. He did a very good job explaining what needed to be done. I really appreciate his offering to put on shore covers the minute he entered my home. I'm very satisfied with the service! I will use you guys again and recommend you to friends and family!
Fred's Appliance is great. They do an awesome job communicating with the customer prior to the appointment so that you don't get stuck waiting at home all day. They have a web application that provides updates on the tech's status for the day so you know where you stand in the queue. Paul - their service tech - was kind and courteous and quickly diagnosed my refrigerator issue. He ordered a part and returned a few days later, right on schedule, to make the repair. I highly recommend Fred's.
Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!
My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!
Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.
Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!