Customer Reviews
Local Reviews
for Northeast Ohio
Powered by Fluid LOCALOur Reviews by City
Much appreciated service
Milo - East Cleveland, OH
Leane
GOOTEE - Strongsville, OH
Great service
Great service
Anna - Highland Heights, OH
Corey was on time, courteous and knowledgeable.
Very Helpful
Rick - Beachwood, OH
Corina was great in helping solve our problem
Professional & competent service
RICHARD - Westlake, OH
Dan was very professional and knowledgeable. Very satisfied with service.
Service quick and easy!
LARRY - Sheffield, OH
Found problem ordered part which was overnight-ed and then fixed the following day!
Good service. Disappointed with garbage left in my driveway
Nora - North Olmsted, OH
Michelle
Michelle - Willoughby, OH
Great service. Technician was prompt, informative, polite and very helpful.
great crew
DAVE - Amherst, OH
Excellent service & Great customer experience
Sam - Avon, OH
Right from initial call to the actual service provided was very well handled professionally. Mac identified the problem at first instance and confirmed by testing the same. I am glad that my initial search got Fred Appliance and will definitely use in future.
On time, Quick repair, Great Service
JEFF - Painesville, OH
Susan
SUSAN - Strongsville, OH
Excellent customer service
Very good service
MARY - Painesville, OH
Corina was prompt, helpful and quick!
Jen
JENNIFER - Westlake, OH
Friendly maintenance man
Great Service
ROBERT - Chagrin Falls, OH
Very Knowledgeable and Professional !
Art
KURT - Perry, OH
informed me at every step what was happening and what was going to happen, was on time and professional.
Friendly, quick service
MARY - Seven Hills, OH
Corina did a very good job. She explained the issue and what work needed to be done.
Dryer
JAMES - Garfield Heights, OH
Barbara
BARBARA - Chardon, OH
Great experience, very professional
Great service!
DA - Solon, OH
Chris
CHRISTINE - North Ridgeville, OH
Very professional
Patricia
PATRICA - Brook Park, OH
Really great and very pleasant.
Great service
CHARLES - Brooklyn, OH
great service
NICOLE - Mentor, OH
This is the 3rd time I have used Fred's Appliance Service. They do a great job, arrive on time and are able to finish the job that day. I like that you are called 15 minutes before your technician shows up. I wouldn't hesitate to call them again in the future.
Elaine
ELAINE - Streetsboro, OH
Very impressed with the service, the repairman, the tracking schedule etc
Great service
PATRICA - Grafton, OH
Kathy
KATHY - Avon Lake, OH
Good Service
JERRY - Cleveland, OH
Gregory
GREGORY - Avon, OH
My experience with Macaulay was great. He arrived promptly, was very courteou, explained the issue clearly and remedied the issue quickly and effectively.
Great Service
JOSEPH - Amherst, OH
on time great customer care
MADELINE - Cleveland, OH
will recommend
Super service
KEVIN - Westlake, OH
Did a great job assessing these situation and fixing the problem
great service
WENDY - Mentor, OH
Ro
ROSEMARIE - Lyndhurst, OH
Prompt, knowledgable. Would recommend
Great service
PODONE - Maple Heights, OH
The service man was very professional and had excellent knowledge on explaining different parts and what they are used for in other words to make a story short he is a great guy
Great service
ANN - Mentor, OH
Great service and advice from the tech's
DAVID - Avon Lake, OH
Not done yet waiting for parts
JAMES - Garfield Heights, OH
Not done yet
Great service
JOHN - Strongsville, OH
Very polite and explained everything
Rachel
RACHEL - Beachwood, OH
Took time to decipher issue.
This was the first time I had to get help to fix my washer. I was very pleased with the service I received from Fred's Appliance. The customer service was professional and accommodating and the service technician, Art, was timely, professional and knowledgeable. He readily diagnosed the problem and the repair was done in about an hour. The only reason I am giving them 4 stars instead of 5, is that the cost was a bit ore than anticipated. For a part that cost $50, and less than an hour's work, a $260 price tag was kind of steep.
The representative of Fred's Appliance Repair arrived on time and prepared to work. He completed the repair very efficiently, and cleaned up after himself, leaving no trace of his presence. The refrigerator door is functioning fine, producing ice. I was very pleased with the work.
The service from Fred's Appliance was exceptional! The company is ahead of others with the technology they use to schedule, send reminders and follow up. I cannot say enough good things about our technician, Brian. He was professional, went over everything that he did and even gave me some pointers for using the dishwasher that I was unaware of. If you value your time and quality service call Fred's Appliance today!
One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.
My appointment with Fred's was set up by Kitchen Aid. I was pleased with Fred's communication regarding confirming the appointment, the time window and a reminder.
The service technician arrived on the earlier side of the appointment window, had a marked vehicle and was wearing logos. He was very friendly and professional, explained what the issue was with my appliance and an estimate of how long the repair would take.
My repair took 15 minutes, the tech talked me through the problem, had me sign off on the work order and a copy was emailed to me right away. I was very happy with the service we received and wish I would have gotten the repair done sooner. I would recommend Fred's and will use them in the future if needed.
Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!
My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!
Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.
Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!
They came in the time they said they would. They got the job done and were very professional and very neat.
Corey was friendly, efficient and I'd recommend to anyone...was a warranty repair for a washing machine.
Corina Brimer is an excellent technician. When she discovered a major problem with a water shut off valve under the kitchen sink which made the repair of the dishwasher impossible, she mopped up the water, explained the issue and set up the next appointment. When she returned, she repaired the dishwasher quickly, expertly and with good humor. She was a delight to have in our home.
Corena was courteous, efficient, professional, and knowledgeable. Inspires confidence in behalf of your company. Thank you.
great and timely service clean cut and friendly!!!
Art was an absolute,wonderful person to have work on our microwave. Very friendly and informative. Explained everything so that we understood. Keeping Fred's card available for future work. Thank you
My new dishwasher door was not closing properly. The problem was identified
right away. He was professional, personable , punctual and fixed my issue right away. I will definitely use and recommend Fred's Appliance. I would give a 10 +.
MZ
Very patient in diagnosing new dishwasher problem, door would not close.
He tried several different issues he thought could be the problem and kept going until he got it. It was an install problem, took it out and reinstalled. Very nice guys.
Corina did a great job diagnosing our problem, ordered our part, next day delivery, and install on Monday. She is informative, courteous, neat and most of all professional! We have used Fred's before and are extremely happy with them!
Fred's Appliance Service is an outstanding service provider. Our technician Brian did a superb job in getting our washing machine back in working order. Call these people if you have any problems with your appliances....you won't be disappointed!
Customer service was fantastic all around!!! Corey was excellent!!! I wish more companies had the same ethics and great qualities and know how assist their customers!
Efficient and quick repair. Good explanation of the problem.
Professional and very helpful , identified the problem immediately and had a solution. Very friendly and even took the time to pet my barking dog to prove he wasn’t a threat, say hello to my daughter so he wasn’t just a stranger in the house, and explain to me what the problem was and exactly how he was going to fix it. Above and beyond a under the warranty repair. Would use again and recommend to others.
Fred’s Service has always provided an excellent experience. They are timely, can quickly identify the issue and completed this repair in one service call. Nice job Robert!!
Very courteous, explained everything. On time, and focused. He took care not to bring mud in off his shoes by placing covers over them before entering the house.
I was very please with the service.
Corey Landon was professional, courteous, and quick!
Corey L was very professional and proficient. This was a service call set up by Maytag/Whirlpool. I would use Fred's again if the need be. Also their scheduling and tracking system is very efficient. You don't wait around guessing what time they will arrive.
Excellent communication from beginning to end. Technician - Jeff was excellent and proficient and easy to communicate with. Highly recommended.
Like very much that you can track when they will arrive, their name and picture. Service was excellent
Libby S.
Gabriel and Mac were amazing. They knew their stuff. They look time to listen didn't rush. Didn't insult my husband intelligence as an appliance salesman....
Dustin L.
Always great service with this company. Scheduling is easy, they have an automated call reminder the day before and they call to let you know when the...
Rose L.
Always great service with this company. Scheduling is easy, they have an automated call reminder the day before and they call to let you know when the...