Customer Reviews
Local Reviews
for Northeast Ohio
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Great Service
AG - Solon, OH
Great service. Great and helpful technician. Will use again.
Great service and technicians
dave - Madison, OH
Good prople
Peggy
peggy - Mentor, OH
Great service!
great service
JOANNE - Strongsville, OH
Very Very GOOD!
REBECCA - North Royalton, OH
Joe
joe - Bay Village, OH
Brian did a great job
Very good service.
JOHN - North Royalton, OH
Very good service.
Prompt and efficient service
ROBERT - Aurora, OH
Fred's Appliance scheduled our service appointment within 4 days of being called. On the service date, we were able to track our technician online to get an accurate idea of when he would arrive. Dan, our technician, was prompt, professional, and able to repair our Maytag washer that day. We were very pleased!
Great
joe - Avon Lake, OH
it was a perfect experience
Very efficientV and professional service.
SANDRA - Hiram, OH
Great Service
teresa - Cleveland, OH
Corina was very pleasant from the start. She is excellent at her job. Her knowledge of the problem was thorough and honest. She did a fine job at our home and we'd happily invite her back next time we need an appliance fixed. Thank you Corina.
Excellent service
LINDA - Strongsville, OH
The communication in setting the appointment and keeping us updated was excellent. (Working through Whirlpool to Connect with your company was very time consuming and frustrating). The technician was very courteous, neat and knowledgeable. This was warranty work.
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PHIL - North Olmsted, OH
Vicky
victoria - Parma, OH
Everyone was very nice and professional.
Vicky
victoria - Brecksville, OH
Fix our fridge
John - Euclid, OH
It was great!
Tim - Kirtland, OH
Very good!
GARY - Mantua, OH
Excellent Service!!!
joseph - Amherst, OH
Gabriel is a true professional. He was personable, on time and explained everything in detail.
Super tech did repairs !
MARY - Parma, OH
Very professional and knowledgeable
Robert
ROBERT - Streetsboro, OH
Great service
Mark - Cleveland, OH
Awesome technician!
JAMES - Lyndhurst, OH
Gabriel
Patty - Avon, OH
My technician was very respectful and knowledgeable. He was available to answer any questions and worked in a quick and concise manner.
Gaile
gaile - Brecksville, OH
Very good customer service
Big Mac
HARRY - Strongsville, OH
Great service people
LINDA - Avon, OH
Response from Fred's Appliance Service:
Hi Linda, Thank you for submitting your review! We are glad to hear that your technicians were great! However, we are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team
Customer
Rebecca - Shaker Heights, OH
Very pleased with service!
Refrigerator
Charles - Cleveland Heights, OH
Cory did a great job diagnosing the problem, ordering the necessary parts, and installing the parts in a timely manner. Thank you Cory and Fred’s Appliance personnel for getting this problem taken care of. I really appreciate all of you.
Frustrating Lack of Knowlege
Donald - Lorain, OH
Very slow and unable to diagnose problem. No repairs made. Intermittent problem remains. Yet charged extra for labor.
Response from Fred's Appliance Service:
Hi Donald, Thank you for submitting your review! We apologize that the intermittent issue is still occurring. These can certainly be tricky to diagnose! Of course, we would be happy to send a technician out to take another. I will be calling shortly to discuss. Otherwise, you can reach us directly at 1-888-45-FREDS to schedule. Thanks! The Fred's Team
Very patient !!!!
DON - Madison, OH
He called me before he came for the appointment, which was important cuz we have two dogs that would get in the way. So we had them in the room with us. So I was doing something in the house and I suffer from seizures and blackouts and I had a blackout and we had the air conditioning on in the bedrooms so my wife and dogs were in there, I was in another part of the house that did not have the air conditioning so when I blacked out nobody knew. The gentleman, from what I was told, knocked on the door several times yelled several times called my phone a few times, with no response. It was about 9:15 and my wife came out of the bedroom thinking that the repairman should be here by now so she came out looking, found me on the floor and then heard our repairman yelling at the back door so she let him in and then proceeded to wake me up and then everything preceded. He could have left and then we would have had to make another appointment and things could have been much worse. But due to the patience of our repairmen things went smoothly. We have had dealings with our repairman before he has a bad back, I have a bad back and he remembered that and when I saw him I remember that as well. I give him two thumbs up!
Five Star Service!
REBECCA - Cleveland Heights, OH
Respectful technician, great service.
pat - Shaker Heights, OH
good service
BILLY - Cleveland, OH
no pricing. have service plan.
Great service
Eric - Westlake, OH
Gabriel fixed our microwave. He showed up when he said he would and when we found out we needed another fuse he called to find a nearby coworker then drove to meet his coworker who had a fuse he could have. He got the job done that day, rather than order the part and make us wait with a broken microwave. Thanks, Gabriel!
Arthur was great!!
KAREN - Chardon, OH
Very educated rep.
RHETA - Elyria, OH
Great job, thank goodness it was still under warranty
Ray
RAYMOND - Mentor, OH
Service was good.
Fantastic Knowledge
mike - Strongsville, OH
Reviewed problems and offered options for fixing those problems.
Good service, knowledgeable, efficient , good explanations & recommendations
RANDALL - Westlake, OH
Prompt & efficient service. The only downside was a scheduling problem
Response from Fred's Appliance Service:
Hi Randall, Thank you for taking the time to submit your review! We apologize for the scheduling hiccup but are so glad to hear everything else went so well! Our team is trained to offer as much information as possible especially helpful tips and recommendations. Have a great week! The Fred's Team
This was the first time I had to get help to fix my washer. I was very pleased with the service I received from Fred's Appliance. The customer service was professional and accommodating and the service technician, Art, was timely, professional and knowledgeable. He readily diagnosed the problem and the repair was done in about an hour. The only reason I am giving them 4 stars instead of 5, is that the cost was a bit ore than anticipated. For a part that cost $50, and less than an hour's work, a $260 price tag was kind of steep.
The representative of Fred's Appliance Repair arrived on time and prepared to work. He completed the repair very efficiently, and cleaned up after himself, leaving no trace of his presence. The refrigerator door is functioning fine, producing ice. I was very pleased with the work.
One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.
Arrived on time, very friendly, professional, and knowledgeable. Dryer wouldn't heat. They spent almost an hour testing all parts of the dryer to figure out what the problem was. Turned out the dryer timer needed to be replaced. They told me I should buy a new timer on Amazon for $60 and install it myself. They showed me how to install it. They told me they could install a new timer right then and there but the charge for that would have been nearly $400. I have since received my timer and installed it easily myself and my dryer is fixed! Very pleased with this company!
My appointment with Fred's was set up by Kitchen Aid. I was pleased with Fred's communication regarding confirming the appointment, the time window and a reminder.
The service technician arrived on the earlier side of the appointment window, had a marked vehicle and was wearing logos. He was very friendly and professional, explained what the issue was with my appliance and an estimate of how long the repair would take.
My repair took 15 minutes, the tech talked me through the problem, had me sign off on the work order and a copy was emailed to me right away. I was very happy with the service we received and wish I would have gotten the repair done sooner. I would recommend Fred's and will use them in the future if needed.
Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!
My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!
Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.
Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!
I am SO impressed with the professionalism of the technician, the updates for when the tech would arrive, the entire process was top notch! I will refer Freds to anyone I know & will definitely call on them in the future! Great job Fred's Appliance & Corina!
service man was very good fixed the washer
They came in the time they said they would. They got the job done and were very professional and very neat.
Corey was friendly, efficient and I'd recommend to anyone...was a warranty repair for a washing machine.
Corina Brimer is an excellent technician. When she discovered a major problem with a water shut off valve under the kitchen sink which made the repair of the dishwasher impossible, she mopped up the water, explained the issue and set up the next appointment. When she returned, she repaired the dishwasher quickly, expertly and with good humor. She was a delight to have in our home.
Corena was courteous, efficient, professional, and knowledgeable. Inspires confidence in behalf of your company. Thank you.
great and timely service clean cut and friendly!!!
Art was an absolute,wonderful person to have work on our microwave. Very friendly and informative. Explained everything so that we understood. Keeping Fred's card available for future work. Thank you
My new dishwasher door was not closing properly. The problem was identified
right away. He was professional, personable , punctual and fixed my issue right away. I will definitely use and recommend Fred's Appliance. I would give a 10 +.
MZ
Very patient in diagnosing new dishwasher problem, door would not close.
He tried several different issues he thought could be the problem and kept going until he got it. It was an install problem, took it out and reinstalled. Very nice guys.
Corina did a great job diagnosing our problem, ordered our part, next day delivery, and install on Monday. She is informative, courteous, neat and most of all professional! We have used Fred's before and are extremely happy with them!
Fred's Appliance Service is an outstanding service provider. Our technician Brian did a superb job in getting our washing machine back in working order. Call these people if you have any problems with your appliances....you won't be disappointed!
Customer service was fantastic all around!!! Corey was excellent!!! I wish more companies had the same ethics and great qualities and know how assist their customers!
Efficient and quick repair. Good explanation of the problem.
Professional and very helpful , identified the problem immediately and had a solution. Very friendly and even took the time to pet my barking dog to prove he wasn’t a threat, say hello to my daughter so he wasn’t just a stranger in the house, and explain to me what the problem was and exactly how he was going to fix it. Above and beyond a under the warranty repair. Would use again and recommend to others.
Fred’s Service has always provided an excellent experience. They are timely, can quickly identify the issue and completed this repair in one service call. Nice job Robert!!
Very courteous, explained everything. On time, and focused. He took care not to bring mud in off his shoes by placing covers over them before entering the house.
I was very please with the service.
Libby S.
Gabriel and Mac were amazing. They knew their stuff. They look time to listen didn't rush. Didn't insult my husband intelligence as an appliance salesman....
Pauline L.
Fredsappliance.com was sent out to repair a kitchen aid frig under warranty. The initial customer service and reminder protocol was fantastic! I received a...
Rose L.
Always great service with this company. Scheduling is easy, they have an automated call reminder the day before and they call to let you know when the...