Customer Reviews
Local Reviews
for Northeast Ohio
Powered by Fluid LOCALOur Reviews by City
Oven repair
Robert - Mentor, OH
Tech Jason diagnosed a broken element. He returned in 3 days for the repair upon delivery of the part. Jason was professional and friendly. He also answered questions about our dishwasher and refrigerator.
did great job
Margo - Brooklyn, OH
Did a very good job of explaining everything about the product and answered all of my questions.
Rebecca
Rebecca - Bay Village, OH
Very professional. Gabriel was on time and very helpful.
Excellent service
Laura - Cleveland, OH
Excellent service
Darryl - Lakewood, OH
Service technicians were extremely professional and prompt and informative. They resolve the issue quickly and were very friendly.
great Service
Michael - Avon Lake, OH
Great experience
great service, good attitude
Peter - Rocky River, OH
Excellent
John - Chardon, OH
Our experience with Joe O and Fred’s was excellent in every way. We had a warranty through Home Depot for this repair but we use Fred’s normally so we were happy to be able to stick with Fred’s. Could not be happier.
On time fixed problem
Bill - Mentor, OH
Came when you said he would. Diagnosed problem. Had the needed parts. Fixed the dishwasher and ran a cycle. Was a excellent technician.
Great job
Efficient - Rocky River, OH
This could not have been easier for me.
Great service
Bill - Mentor, OH
I will recommend your company anytime.
Claude - Lorain, OH
Great service!
Lauren - Parma, OH
I received appointment confirmation and updated so I knew when the repairman would be there. The tech was friendly, helpful, and informative. The issue was fixed quickly. Definitely would recommend them!
great job
Connie - Wellington, OH
the tec was very polite and fast and he new what he was doing
dryer fix
Moira - Avon Lake, OH
Gabriel was very thorough and spent time talking to me about the problem and how to fix it. thanks!
Excellent service
Lucy - Ashtabula, OH
The tech was awesome and very helpful!!!
Mary
Mary - Lakewood, OH
Whirlpool refrigerator serviced
Phil - Painesville, OH
Jeff from Fred’s Appliance was very friendly and knowledgable. He was able to zero in on the reason for our ice maker not working due to a specific fault code. However upon opening up the ice maker it was also discovered that the maker’s heating element that helps the ice to free itself from the ice maker and drop into the bin had shorted and nearly caught on fire. It had scorched the plastic around it. This required replacing several components of the ice maker as well as the overall controller board. After his repairs, we are now up and running again.
Pleased
Edward - Cleveland, OH
Competent
Renee - Westlake, OH
Cory was running late with another customer and someone from the office called to say he would be a little late for my appointment. I found this to be refreshing since you can't find companies who really care about customer's time. When Cory arrived the appliance wasn't making the noise but he listened to our description and was able to pinpoint the issue. Was thankful that he was apply to fix the issue with the description and not have to hear the noise. Cory is a competent and knowledgeable employee.
Great service
Susan - Fairview Park, OH
Excellent truly professional service! David knows his stuff!
Great service, very knowledgeable technician, very helpful and informative.
Anthony - Rocky River, OH
Great service, very knowledgeable technician, very helpful and informative. Would definitely use Fred’s again!
we out of useing our refrigerator for three days and fred's appliance got it fixted the same day.
Paul - Garfield Heights, OH
Patricia
Patricia - Wellington, OH
Dave has good work ethics and did a wonderful job. Will definitely continue to call when we need service.
Marcella
Marcella - Shaker Heights, OH
Great Service! My technician was professional and friendly.
Great service!
Tiffany - Atwater, OH
Mr
Antonio - Fairview Park, OH
Outstanding
noisy refrigeratior
Shirley - Brecksville, OH
The young man who came out (second time) tried to explain why the new frig was so noisy. He did not put the part on that was sent us inasmuch as he did not think it would help the problem. It is very frustrating and irritating that the frig, new, makes so much noise.
Response from Fred's Appliance Service:
Hi Shirley, We appreciate your feedback and we are sorry to hear that you are dissatisfied with the noises of your refrigerator. All models are made a bit differently and it can be disappointing when a newer unit doesn't function the same as a former unit. We recommend reaching out to Whirlpool to see if they have any other tips or tricks to help decrease the noise of the compressor. Have a great weekend! The Fred's Team
Refrigerator
Dennis - Perry, OH
Professional, answered all my questions, very helpful. Would request Jason in the future. Thank you!
Prompt service that quickly diagnosed the problem, reasonable price.
Joel - Shaker Heights, OH
My experience was excellent from the time I called to request a service call to the time the service representative quickly diagnosed the problem and fixed it.
Solved problem but I had to find replacement parts on line
Peter - Bay Village, OH
Great Service
Karen - Bay Village, OH
Great service
Bill - Avon, OH
Job completed in a timely and efficient manner
Cynthia - Lakewood, OH
Timely and Efficient Service
Cynthia - Lakewood, OH
Great Job
William - Mantua, OH
Brian was awesome, very knowledgeable, fast & friendly. Fixed my machine, there wasn’t a doubt he knew his stuff. It doesn’t get much easier when dealing with appliance repairs. That being said , the price was astonishing. I get it that it’s a business to make a living . But for the service charge nothing was included, no first half hour , no 15 minutes, nothing. Then I got charged for the part & installation. What was paid was pretty much Lawyers wages. I hope the Technicians are well taken care of because the repair cost almost as much as a new appliance. I’ll use the service again , but hopefully after I hit the lottery. Thank you
Response from Fred's Appliance Service:
Hi There William! Thanks so much for dropping us a line. We're very happy that Brian provided awesome service for you. We're sorry you felt the repair was too expensive. After careful review of your job record, we're seeing you were charged in accordance with our national flat rate labor guide. We choose to charge in a flat rate fashion as we would never want to penalize our customers for newer technicians that are still learning the ropes--this could easily happen if we were charging by the hour. We understand repairs aren't cheap, and it's never fun to have a surprise appliance repair bill. There's lots of expense and overhead that goes into getting a well-trained, awesome technician to your doorstep. We do generously share earnings as we pride ourselves in offering great benefits and awesome salaries to our team. We also stand behind our work, and will always be at your service if anything goes awry. Thanks again for sharing your experience! -The Fred's Team
Excellent service
Bradley - Ravenna, OH
Good
Sherry - Diamond, OH
Friendly Service
Gina - Bay Village, OH
Corina was able to diagnose the issue with my washer and dryer. She took the time to explain what the issue was. She was very professional and friendly.
Great service
Chris - Streetsboro, OH
Brian showed up in the specified timeframe, repaired the issue within minutes, and answered all questions I had. Great service