for Northeast Ohio
Our Reviews by City
STEPHANIE - Willoughby, OH
Great service, even better communication
RONALD - Rocky River, OH
keeps customer advised of arrival time, determined issue was not due to manufacturer but installation. Made recommendations which were clear and easy to understand.
GERTRUDE - Cleveland, OH
She was very helpful..
Skilled,friendly,clean,very happy with service.
WILLIAM scott - North Olmsted, OH
gina - Mentor, OH
MAUREEN - Cleveland, OH
Felt a little silly. He said there was no problem. Oven pops a lot this is the burner igniter. All the time noise but glad no real problem. We will see
RHONDA - Kent, OH
Very polite, on time and extremely helpful.
connie - Geneva, OH
A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!
Response from Fred's Appliance Service:
Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)
MARLEEN - Gates Mills, OH
When the job was completed I felt confident the problem was resolved.
Professional and Efficient
Bob - Westlake, OH
Brian from Fred's Appliance did a great job. Arrived on time and took care of the problem in short course. Live technology Fred's uses to schedule and remind customers of service calls..... A-1
marilyn - Beachwood, OH
Rep wee but could nt figurairman got right to work and found our problem!
MIRIAM - Parma, OH
We had been finding a water puddle on our kitchen floor everyday when we came home. It was near our stove but we knew the stove could not be the problem. The refrigerator was also near the puddle, but we could not find any stream coming from it, but the repairman discovered right away that the refrigerator actually was the problem and was able to fix it right away!
on time, customer oriented
RAYMOND - Painesville, OH
Very polite and industrious. Explained procedures and parts very well.
MARILYN - Mentor, OH
norman - Beachwood, OH
Good Service. Very nice tech. Totally satisfied.
hobart - LaGrange, OH
Very good service, on time, knowledgeable, curtious, would call again for service❗️
ellen - Rocky River, OH
late arrival but otherwise good service
ronald - Strongsville, OH
DANIEL - Westlake, OH
Great service from Brian. He explained the problem clearly. Warranty repair, no charge.
Great service! Love how you can track the driver
SUSAN - Westlake, OH
SHAWN - Parma, OH
Excellent customer service!
BELINDA - East Cleveland, OH
Dan was great help me know the refrigerator better
Great Friendly Service
JOAN - Andover, OH
Very friendly and helpful
nathan - Cleveland Heights, OH
Arrived on time-excel. apperance-- with tools and parts
richard - Jefferson, OH
He would be welcome in our home to work again
richard - Chagrin Falls, OH
Service technicians are all very polite and respectful
robert - Mayfield Heights, OH
manuela - Cleveland, OH
Great service, very friendly and knowledgeable.
richard - Lorain, OH
john - Cleveland, OH
The team was responsive from calls about scheduling to the amazing staff that came out to fix the dishwasher. It is more like a whole new dishwasher!! I loved the tracker for the service team it made planning so much easier
aileen - Bay Village, OH
marleen - Novelty, OH
It was great!
Fred's is great.
john - Avon Lake, OH
They did the work quickly and professionally. Fred's is the Best!
Washing machine repair - warranty
martha - Euclid, OH
JEROLD - Chagrin Falls, OH
Response from Fred's Appliance Service:
Hello Jerold! Very sorry for the continued trouble with your refrigerator. We have you back on the schedule, and we will get this issue resolved for you. Thank you! -The Fred's Team
SUE - Painesville, OH
Art was so nice and did a great job on our repair.
wendy - Maple Heights, OH
Service technician Corey was very professional- couldn’t find a problem-but left me feeling much safer using my washer. Really wish I knew why it smelled like burning rubber during spin cycle though. It doesn’t smell like that now.
sheryl - Willoughby, OH
I am very satisfied with service from 1st phone call to the completed repairs . This repair was under warranty from the manufacturer so I’m not sure about their pricing but I would use them again if the need arises.
kathleen - North Ridgeville, OH
Great service and knowledge of repair
Great servicemen that did a awesome job
shawn - Lorain, OH
Fred's did a awesome job servicing my appliance.
The service from Fred's Appliance was exceptional! The company is ahead of others with the technology they use to schedule, send reminders and follow up. I cannot say enough good things about our technician, Brian. He was professional, went over everything that he did and even gave me some pointers for using the dishwasher that I was unaware of. If you value your time and quality service call Fred's Appliance today!
One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.
Arrived on time, very friendly, professional, and knowledgeable. Dryer wouldn't heat. They spent almost an hour testing all parts of the dryer to figure out what the problem was. Turned out the dryer timer needed to be replaced. They told me I should buy a new timer on Amazon for $60 and install it myself. They showed me how to install it. They told me they could install a new timer right then and there but the charge for that would have been nearly $400. I have since received my timer and installed it easily myself and my dryer is fixed! Very pleased with this company!
This whole process was very easy. I even had to change my date with the company. It wasn't a problem. The guys that came were very helpful and right on time. I would recommend this company to anyone and will use them in the future if the need arises.
Corina was very professional and courteous!!! She went straight to work and knew exactly what to do to get the job done quickly and correctly. I'd highly recommend Corina to anyone that needs appliance service. The company has a great program of contacting the customer prior to arrival and it works great. Next time I need appliance service, I'll be contacting Fred's Appliance Service.
Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!
My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!
Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.
Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!