Customer Reviews
Local Reviews
for Northeast Ohio
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great tech
MICHAEL - Strongsville, OH
Corina gets A+
SUSAN - Mentor-on-the-Lake, OH
Requested to have Corina back after the initial service call. Nice to see women getting into appliance services.
Dishwasher
ROBERT - Highland Heights, OH
Prompt, fast, pleasant
Fantastic Service!
KIM - Gates Mills, OH
Karen Liggett
Edward - Mentor, OH
We had two issues going on at the same time with our Kitchen Aid appliances. Both were ultimately fixed to our satisfaction. I would like to make a comment about an issue we had with our refrigerator. We were getting a replacement door from the manufacturer. The door was scratched upon installation and a new one was being ordered to replace it. There was an issue with the manufacturer in getting this door which resulted in some confusion. Thinking the issue was resolved, whirlpool closed the service order, stating that it can be opened with a phone call. When the employee from Fred's went to schedule the tech for the door, they saw the order was closed. Rather than calling Whirlpool to see what was going on, I was called and told the order was closed and to just throw the new door in the trash!?! After making a few phone calls myself I cleared up the confusion. I'm sure there was some frustration due the fact that this replacement was taking forever, but....
GIVE BRIAN A RAISE!
MARK - Sheffield Lake, OH
Mr
DAVID - Lakewood, OH
Service man was very nice but freezer is thawing and no ice is being made
Response from Fred's Appliance Service:
Hello David! Very sorry for continued trouble. We've reached out to you via telephone to get this issue resolved. If you need anything else, we're here to help! -The Fred's Team
Excellent, professional service
MICHAEL - Strongsville, OH
We would welcome future service calls from Fred's Service. The work was done under the refrigerator's warranty plan, so no rating given on the "cost / pricing" question.
Good on time sevice
BRIAN - Madison, OH
Great Service
JENNIFER - Parma, OH
Chris did a great job! The service was fast, friendly and on time! I will use Fred's again!
Kennedy frig and microwave
BOB - Conneaut, OH
Great
Corina
PAUL - Mentor, OH
Excellent attitude, professional in every way. took time to answer questions, will call again if necessary. More awesome/ surprising was to see a knowledgeable young lady in this field!
Reeves
WENDALL - Cleveland Heights, OH
very nice great service
ANDREA - Fairview Park, OH
Great guy
Bylake - Westlake, OH
Knew the job
Cindy
CYNTHIA - Elyria, OH
Great service
Excellent service
JAMES - Euclid, OH
Chad was awesome. He knew our appliance inside and out. He diagnosed the problem quickly. I was very impressed with the service that I received from Fred's. I will use them for all my appliance repair needs in the future.
Great Service
RICHARD - Olmsted Township, OH
They where on time. They where friendly and courteous.
Fantastic Service
DENISE - Sheffield Lake, OH
Both Russell and Paul were very professional and did a great job! Would definitely use Fred's Appliance again from my repairs.
Wonderful service
CINDY - Highland Heights, OH
Please reference Richard Six
Poor problem still exists
PAUL - Chesterland, OH
Response from Fred's Appliance Service:
Hello Paul! Very sorry for the continued troubles. We've called you several times since 7/18 and haven't heard back. Please give us a ring at 888-453-7337 so we can get your problem addressed. Thank you! -The Fred's Team
Kirschner
WILLIAM - Kirtland, OH
Great service
ROBERT - Cleveland, OH
Fast
Efficient, courteous, and thorough service.
ELAINE - Madison, OH
Loved having a woman come and do a service call. Definitely will ask if Corina next time. I have had you do other appliance services for me and they have always been great. Thanks
Richard
RICHARD - Kent, OH
Ok he needs to take the old parts back with him not leaving it there
Great Service!
RICHARD - Highland Heights, OH
Corina was so professional as she repaired our washer and replaced our gasket on our refrigerator. She was very helpful and personable. It was a pleasure having Corina service our appliances. Corina certainly is proud to work for your company!
They were informative
MARISOL - Avon Lake, OH
Would recommend
Great Service
GARY - Westlake, OH
Great
MARK - Middleburg Heights, OH
Great Service!!
VERNON - Mentor, OH
Handle me and themselvesvinvavvery professional manner.
Great service
DAN - Mentor, OH
No surprises witch is a good thing
Great Service
KELLY - Cleveland, OH
Service was Great!!
KAREN - Parma, OH
Wished it would not have taken as long as it did - parts availability slowed down the progress
VERY GOOD SERVICE
NANCY - Parma, OH
Jan
JANICE - North Olmsted, OH
Paul & Russell were both very polite, both times they were at our home. They explained what was wrong, what was to be fixed and went about the work quickly.
Average service, expensive cost
DAN - Painesville, OH
Satisfied
CHARLES - Westlake, OH
Very punctual-
RUTH - Strongsville, OH
service was good they explained what had happened and fixed it.
BARB - Mentor, OH
I have had to call for service 3 times. 2 for the same thing and Brian, the service man was the same all 3 times. I hope nothing else goes wrong.
Chris
CHRIS -
The tech was able to release the water filter and replace the fuse in my oven and was super cordial and that was done to my satisfaction. I also asked the tech to secure the front control panel on the stove because it wasn't done properly from the sears guys from years back and it seems like it's being held on by a couple of screws. After trying it for a while, the tech said that seems like a part is missing and I could buy some epoxy glue to secure it to the stove. After the tech left, the 3 screws on the bottom wouldn't hold at all and the front fell off 2 times. So, we had to balance it on the stove. I called the office to tell them what happened, and I need someone to come out for another visit to secure the front to the stove. I asked if I was charged to secure the plate to the stove and she said no. I looked at the invoice and it shows the labor charges which seems like I did get charged for the time, but I can't be sure. The lady in the office didn't understand my situation and must have had a bad day and said in 4 years of working there she never heard of such a thing. She said she would get the tech to call me. After I talked to the tech, I was told to buy a part that was discontinued and the tech made another appointment online. After I hung up, I pulled up the diagram online and it didn't appear it was the proper solution. It seems like it was just not screwed on right. The next day, the lady in the office called to ask if I found the part and was curt with me. I told her I didn't think that was the solution and to just cancel the appointment until I think about this a bit more. Yesterday, I asked my friend who is really handy and a copy tech to come over and scope this out with me. The first thing he found was the control panel was suppose to be under the metal plate not over the plate that is why the screws were falling out. Then the top sides slide off and there are 2 screws to secure it to the stove. So it only took 5 screws to secure the front plate control panel to the unit. I think Fred's Appliance does a great job and I would have given a 5 star review, but I felt that the office could have handled the situation better. Just saying'
Chris was a very good service person, clean, well mannered & friendly. The tip about using to much soap was Great, Thanks for that. Excellent Service person. We will call again if ever needed. Thanks Again Great Job Chris & also to Fred's Appliance .
The service was prompt, diagnostics was explained thoroughly. Price for parts n labor explained w warranty. My technician was just great!!! Cannot say enough good about her. I highly recommend their services. Ty Corrine!!!!
The technician was not only very nice, but quickly diagnosed and fixed the problem with the microwave. It's really great to have it functional again.
The one thing that I'd like to see Fred's change is the number of times they phone to make sure we'll be home. We had to respond to 3 or 4 calls assuring them that we'd be home. 1 call would have been plenty although maybe they have experienced other customers that aren't home - it's hard to imagine someone with a broken appliance not being there for the repair appointment but I guess it happens.
did not have to wait long to get technician to come out. Lots of communication (phone calls, emails, and online tracking) as to when the technician would arrive. Technician was very polite and honest. Fees were clearly explained. Good experience. Would recommend.
Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!
My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!
Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.
Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!
Rich R.
Very friendly and efficient as previous review we also had deposit for home warranty however that is not repair service fault the company requires the...
Thank you so much! Super helpful, quality service!
I was very pleased w the technician ' s services. Explained what wasn' t working in detail..price on parts nd labor. I would highly recommend their services!!! Ty😀
Service was fantastic service tech's on time and very polite and never left a mess.
The technicians that came to my house today were extremely curteous. They answered all my questions. They had the problem diagnosed quickly and parts ordered along with a return date before they left my home. The initial call was great, they called back when they said they would, set up the appointment and called to let me know when the technicians were on their way. I am very happy with the service and especially happy they were able to diagnose the problem. Thanks bunches to Paul and his trainee, Russell. By the way I think Russell is being trained by the best.
Although it wasn't able to be fixed the day of service. My technician jeff was able to locate the problem quickly and set up another app to come back and get it resolved. Thank you Fred appliance
Very professional. Quick. Knowledgeable. I definitely recommend them.
Can't praise the service enough...we had a brand new refrigerator from Lowe's that started acting up the week after we bought it. Lowe's called Fred's...and it was smooth sailing from there. The company stayed in touch frequently about our appointment, offered to put us on a waiting list in case an earlier appointment opened up, and called us ahead of time to let us know that the technician, Chad, was on his way. Chad was friendly and had the problem diagnosed very quickly (hole in the compressor). He got our refrigerator back up and running without a problem, and even befriended our cat to boot! I would definitely call Fred's again.
Serviceman was on-time, knowledgeable and courteous. Had to come twice due to a necessary part being ordered but both visits were the same. Highly recommend.
Chris H. was one time, courteous and honest! I will be a loyal customer of Fred's Appliance! Thank you!
Great technician , excellent work definitely use them again
Brian was very nice, diagnosed the problem quickly and quoted the price of repair. The washer was not worth fixing so he was nice enough to answer my questions about finding a new washer. This is the second time I have had a repairman out for our appliances, both were very polite and straight forward explaining the issue.
I had a great experience I was called 4 times to verify the appointment and when Dan, the technician arrived he answered all my questions as well as fixed my oven 100% satisfied he did an awesome job ^_^
The technician was very kind and fast in fixing our dishwasher. This is the second time we have used Fred's appliance and I am happy with both experiences.
I started to suspect that there was a problem with my refrigerator today, so I called Fred's and they were able to get a technician out today. Her name was Corina and she was very professional and was able to fix the problem with no issues. Thank you for the great service!!!
Robert was quick and efficient. He was professional. The repair worked, and the refrigerator now is working great.
Corina and Ben were on time and very efficient. Found the problem quickly and even showed me a couple extra features my washer and dryer had that I wasnt even aware of! They knew their appliances!
No, this isn't a set-up! Paul, the technician, came a little later than normal, but I received phone calls from the office, an automated machine, and Paul himself, indicating when he was leaving his previous job and he was on his way. Talk about communication!!!
When he arrived, Paul couldn't have been much more of a gentleman than he is - he first asked if he should take off his shoes (which is a big thing to me!), was always thanking me for showing him the hookup locations, providing a stepstool, and was just overall a real decent, knowledgeable guy.
Paul said he pretty much services Lorain County - yay for me!
Fred's - you have a real gem here!
Fred's came out and serviced our dishwasher under warranty. The repair men were courteous, prompt and fixed the problem thoroughly. Highly recommended if you have an issue you can't figure out or get parts for.
The technician Arthur was very helpful with my new oven, even baked us some cookies...arrived on time...I would definitely use Fred's again.
Just had my appt for service and Paul was extremely nice and helpful. Explained everything that he was doing and completely went over the paper work and what to expect on the next appt (they have to order the part needed). I would definitely recommend them to anyone!
My washer died New Years Day! Fred's was out within a Rey busy week and started the process. It took another week for parts but as soon as I got the parts delivered Eric showed up. Poor Eric! He had cut his hand pretty badly and was at the hospital the day before he came here! I would call that good service. Both technicians were great! My repair was on a Whirlpool Service Contract but I will definitely call Fred's if I need any repairs that are not on a contract. Great experience with Fred's Appliance! Thank you!
Fred's Appliance technician Paul was on time and polite. He fixed the problem accurately the first time.