Customer Reviews
Local Reviews
for Northeast Ohio
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Honest - thorough
Michael - Aurora, OH
Straight forward answers - complete diagnosis
Great service!
Carol Wood - Strongsville, OH
Fred’s Appliance was gray, and so was Paul, the repairman! They made an appointment available quickly, confirmed it, advised me Paul was 20 minutes our, and then showed up on timer! He determined quickly the issue, repaired it, and explained it. He also checked all the other burners to be sure they were functioning correctly, and corrected another issue. Then Paul provided some tips about my dishwasher also! Terrific service!
Service was great. He even adjusted the flames on my two front burners.
Janet - Independence, OH
Very satisfied with my service.
The repair man that came to my house was very understanding of what my problem was great job
Barbara - Lorain, OH
Excellent service
Awesome service and great technician
John - Strongsville, OH
Excellent
Louanne - Cleveland, OH
Excellent service
Chris - Lyndhurst, OH
Fast Service
Karen - Bay Village, OH
Outstanding Service
Nancy - Westlake, OH
When I contacted Fred's Appliance Service I was desperate since our refrigerator had stopped working and I had family visiting. The person who answered the phone was extremely nice, and sent Corina out that afternoon. Corina was knowledgeable, professional, and also extremely nice! Outstanding service was provided and I highly recommend.
Very professional, efficient and respectful of my time.
Cindy - Aurora, OH
Great customer service
Kim - Lakewood, OH
The technicians came out on schedule, diagnosed the problem accurately and fixed the problem. Appreciate the prompt service!
Great service ... loved the price
Kenneth - Eastlake, OH
Art was friendly and very knowledgeable, I will use Art again for future problems. But I would expect nothing less from a fellow Navy brotherr! He was great!!!
Gabe is awesome
Rose - Lorain, OH
Gabe has been here more then once and every service call has been pleasant. He’s professionally pleasant. Always explains what he’s doing. Thanks Gabe
Repair Whirlpool dishwasher
Steven - Brecksville, OH
Great service
Natalie - Seven Hills, OH
Rose
Rose - Beachwood, OH
Decent experience
Tiffany - Westlake, OH
Our window time was between 1-4 and I received a call that our repairman was going to be late and I was given the options of rescheduling or waiting. We waited. The repairman was great, but it was pretty expensive. It turned out that a hose was clogged with my dog’s fur. We weren’t offered a solution as to how to stop this from happening in the future (I sweep and steam my floors daily) and although the hose did not have to be replaced, I had to pay $120 for labor and $94 for a service call for less than an hour of work. The service was fine. The time constraints were not our repairman’s fault. I will probably just YouTube how to remove dog fur from the hose the next time around and save myself the $230.
Response from Fred's Appliance Service:
Hi There Tiffany! Thanks so much for dropping our team a line. We appreciate you sharing your experience with us. We're sorry we ran a bit behind. It's very difficult for us to predict what we may run into commuting to service calls and also what we may run into when servicing the product. There are so many unknowns. We understand the frustration. Thanks for also sharing your experience with costs. We know having service isn't cheap, but we stand behind our work, and we will be there for you if we're needed again. We pay our staff well, and we're on wheels. It's not cheap for us to run a service department. We will be sure to share this experience with management as we are always reviewing costs associated with running service. Thanks so much, and have a wonderful week! -The Fred's TEam
Wonderfully Helpful and Effecient Technician!
Jasmine - Cleveland Heights, OH
Gabriel is wonderful
Jason - Sheffield, OH
I was excited to see that our technician to repair our icemaker was Gabriel. He is efficient and takes time to explain to me what is wrong and what repairs need to be made. He is a considerate of our time and I was impressed that our puppy fell in love with him immediately - as that is not the norm for service visits. We usually have to keep her separated but with Gabriel in our home she does not have to be and that is appreciated! I will continue to use Fred’s appliance long after our warranty is over and will request Gabriel on every visit.
Bruce’s review
Bruce - Rocky River, OH
Good service...but different techs...not scheduling friendly
Ted - Parma, OH
We had same issue 2 days in a riw and a different tech came out....with differnt opinion snd experirnce. Bith trchs very nice and knowledgeable. Although given a 3 hour window....that varisnce of time made it difficult...as we are school crossing guards and do need to be working ...depending on the time tech shows up. 2 hour window would be much better.
Response from Fred's Appliance Service:
Hi There Ted! Thanks so much for dropping us a line. We appreciate the feedback on the time windows. We will pass this along to management. Have a great week! -The Fred's Team
Very thorough
Dennis - Cleveland, OH
Range is fixed!
Claire - Bay Village, OH
Fixes things fast!
Meredith - Cleveland Heights, OH
Within a matter of minutes the problem was diagnosed and steps were being taken to solve the issue. Great Job Fred's Appliance!!!
Great
Richard - North Ridgeville, OH
Great Dave is a great asset
Good service
John - Cleveland, OH
GREAT SERVICE
Joseph - North Olmsted, OH
Paul P was very friendly and very knowledgeable. Explained the service process every step of the way. Pleasure to do business with him and Fred's Appliance Service.
Great, professional service!
Jason - Elyria, OH
Excellent service
David - Moreland Hills, OH
On both occasions, the servicemen arrived on time. The various online ways in which Fred's tracks service is very good.
Relatively painless
Elizabeth - Chagrin Falls, OH
It was easy to schedule my service online and track how soon my tech would arrive. Joe was a fast and efficient worker.
Reassurance that the unit was working properly
Lynne - Broadview Heights, OH
The warranty service on our dishwasher was performed with minimal interference to our daily routine. The Serviceman from Fred's Appliance Repair was
Bill - Fairview Park, OH
Good job
Susan - Chagrin Falls, OH
Gail
Gail - Brooklyn, OH
Great service
Vesna - Ravenna, OH
Refrigerator Problem
Audrey - Parma Heights, OH
Paul gave us great service and he was very knowledgeable!
Ed
Ralph - Brook Park, OH
Great Service
John - Painesville, OH
Patrick
Patrick - Cleveland, OH
Quick professional service.
Great Service and Efficiency
Glenn - Shaker Heights, OH
Joe was great. He was professional and efficient. Very satisfied with the work done.