Customer Reviews
Local Reviews
for Northeast Ohio
Powered by Fluid LOCALOur Reviews by City
Sam
Sam - Mentor, OH
Good experience
Good service in a timely manner
Terry - Columbia Station, OH
Quick response for a reply from your email, able to schedule service quickly
The technician was great!
Joan - Berea, OH
My dishwasher's pump broke while it was under warranty. The technician from Fred's Appliances quickly identified the problem and installed a new pump. Everything is fine now. Service was prompt and efficient.
Extra Mile
Frank - Chardon, OH
Jason from Fred's came out to fix a leak I had with my dishwasher. It turned out to be a failed washer in the connecting hose. Although Jason didn't have the part on him (so he thought) he called Parts back at the office. They mentioned that the same washer was in a different product he carried on his truck. As such he was able to fix my problem right then and there. I really appreciated him going the extra mile to make sure I wasn't left hanging.
Great company and service
Dale - Lorain, OH
Was notified by phone tech was on his way. Showed up promptly and was very knowledgeable and professional.
warranty service from Maytag
Tim - Ashtabula, OH
We could not duplicate the problem which was disappointing but you can't fix it if it ain't broke. I would have to say he tried to get it to act up and it just didn't cooperate.
Response from Fred's Appliance Service:
Hi There Tim! Thanks for dropping us a line. If it acts up again, we're here to the rescue! Don't hesitate! Thank you and have an awesome week. -The Fred's Team
Great service, Corey very pleasant and knowledgeable, very please with service
Diana - Brook Park, OH
very friendly
Alexander - Sheffield Lake, OH
Gayle
Gayle - Aurora, OH
Superior service!
Very helpful and knowledgeable
Bill - Chagrin Falls, OH
We both looked over the dishwasher. We found the problem was not the computer panel, as is typical, but the heating coil. Taking the time to look beyond the standard problem save a third trip and a couple hundred dollars.
Average
Lucy - Strongsville, OH
Great service
Daniel - Painesville, OH
As usual, we were provided excellent service by your serviceman Arthur. He is professional, timely and considerate.
Beach cliff
Donald - Rocky River, OH
The service tech was great but the ice maker is still not working after 3 hours and numerous calls to supervisors now we are waiting for a schedule for a “senior “ tech
Response from Fred's Appliance Service:
Hello Donald, Thank you for sharing your review with us! We are sorry to hear that your ice maker isn't making ice after our visit. I am showing we have you scheduled for tomorrow with a senior technician. Their expertise will be sure to get this issue resolved as quickly as possible! We appreciate your patience! Thank you! The Fred's Team
Great service. Friendly. Love the fact that you can track your service guy.
Connie - Mentor, OH
Good service
Cheryl - Chardon, OH
Man was very knowledable and wasted no time
Kathryn
Kathryn - Avon, OH
Great service.
none
David - Aurora, OH
Extended Warranty worked well
Carolyn - Ravenna, OH
Brian was prompt and knowledgeable. Made the right diagnosis and fixed the problem.
Great service best work
Jessica - University Heights, OH
very Happy
Great Service!
Jerermy - Perry, OH
Service tech was knowledgeable, courteous, and professional. Displayed great level of competence in his knowledge and abilities and was willing and eager to answer any questions. All repairs were made quickly and effectively. I would recommend their service to my friends.
great service
David - North Olmsted, OH
William Rohm
William - Brecksville, OH
Quality,Painless service!
Derrick - Mentor-on-the-Lake, OH
They did a great job working with Whirlpool to get my service covered. Quality companies.
Great Service
Margaret - Westlake, OH
I should not have had to finish putting the fridge together after the repair.
Travis - Geneva, OH
Serviceman was very polite. I think your rates are very high. Was unhappy that at the price charged I had to re-pull the fridge out to put the cover back on the back of the fridge and I had to put the front grating back on. Not professional service that I had to put the fridge back together, what was I paying for?
Response from Fred's Appliance Service:
Hi Travis, Thank you for sharing your experience with us! We keep all of our charges separate so you know exactly what you are paying for. I am showing you paid for the service charge (for diagnosing the unit and creating an estimate for repair), parts, and labor (a flat rate based on the parts that were needed). We apologize that the technician missed replacing the two panels! That was certainly an oversight on our side. We are so happy your unit it up and running again! Also, if you need any assistance with the panels, we will certainly come back out to help! Thank you, The Fred's Team
Service Call fee is unacceptable
Scott - Brook Park, OH
The service call fee is charged even if we agree to have the work done is unacceptable. Should be parts and labor not parts, labor and service call.
Response from Fred's Appliance Service:
Hi There Scott! Thanks so much for dropping us a line. We appreciate you sharing feedback on our pricing. Our company does keep the charges completely separate and itemized. This allows our customers to know exactly what they're paying for. Generally, any company that applies the service call charge (or doesn't otherwise itemize the service call if repair is made) inflates their labor costs to cover the service call. We prefer to be completely transparent in exactly what you're paying for when we perform services for our customers. We do very much appreciate your feedback! -The Fred's Team
Excellent!
Eleanore - Rocky River, OH
She was professional and quick
Great job
Carl - Strongsville, OH
David was very professional and did a great job.
Brian was very courteous and helpful.
Patrice - Aurora, OH
He troubleshooted with the broiler and tried different options to fix the problem.
Louann
Lou-ann - Huntsburg, OH
Good service. Very happy
does his job well !! very kind, considerate, prompt.
Elizibeth - Conneaut, OH
Gives you a heads up in time for you leave work and make it home in time for his visit. Always cleans up at the end of the job. Very friendly and explains what he is about to do . Does a great job !
Oven Service
Fleur - Chagrin Falls, OH
Excellent Service
Thea - Chagrin Falls, OH
Everything was handled professionally and in a timely matter. Staff was courteous and helpful. High recommend!
Anthony
New - Cleveland, OH
Guys were very Professional
Great service
Karen - Parma, OH
Great service.
Brenda - Perry, OH
Happy customer... thank you!
Dianne - Cleveland Heights, OH
Jo was professional and had a polite, respectful manner. He diagnosed the problem and clearly explained all my options. He was excellent. We were happy to see him again to install the faulty part. Thanks Fred’s and thanks Jo.
Judy
Judy - Ashtabula, OH
Very knowledgeable tech. Went to the problem and fixed the problem Thanks.
Washer repair
Marilyn - Strongsville, OH
Not great experience. 1st appointment was rescheduled after waiting 2.5 hrs to be told he still had 2 customers ahead of me. (I couldn’t wait that long) 2nd appt technician arrived 30 min. after 3 hour 10am - 1pm window. Couldn’t remove agitator, so had to drive to get necessary tool specific to deal with my machine. (Tool should have been on his truck so he could do his job). I spent 5.5 hours until job was completed. Disappointed with level of service provided - had much higher expectations from Maytag!
Response from Fred's Appliance Service:
Hello Marilyn, Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the service you received. I did review your job and I do see that your technician was running behind and for that we apologize! Scheduling is certainly one of the most difficult parts of our job and we do our best to keep our customers informed throughout the day. We also apologize that your technician did not have the proper tool on hand but we're happy to hear he was able to obtain it and get your unit repaired that day! Have a great rest of the week! The Fred's Team
Useless
Jill - Chagrin Falls, OH
Food in fridge freezes and was told that is normal. Unreal. I could use an iPad and do what the technician accomplished. Nothing except lowering freezer temp by 1.
Response from Fred's Appliance Service:
Hi Jill! Thanks for dropping us a line. We appreciate it. I've reviewed your record. Our technician found food items directly in front of the vent. Unfortunately, any food items put directly in front of the vent may freeze. 🙁 If you aren't confident in this diagnosis, we can certainly send another technician for a second opinion. Feel free to reach out to us service@fredsappliance.com or call 888-453-7337. Thank you! -The Fred's Team