Customer Reviews
Local Reviews
for Northeast Ohio
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Great service
MARY - North Olmsted, OH
Paul is very knowledgeable.
Fridge service
MARY - Parma, OH
All went smoothly
Very good technicians
DONNA - Chagrin Falls, OH
The technicians were very qualified. Biggest problem was how long I had to wait for them to come out. Sometimes a week to 10 days when they had to come back.
Response from Fred's Appliance Service:
Hello Donna! Thank you for your note. I'm sorry for the longer wait times. We are experiencing some staffing issues due to long term illnesses with some of our field staff. We do have several techs currently in training to rectify this problem. Thanks again for your note, and have a great evening!! -The Fred's Team
Drier repair
CATHERINE - Moreland Hills, OH
Competent, friendly technician quickly repaired our drier door problem.
Patricia
PATRICIA - Elyria, OH
Great service!
Very professional and courteous.
SANDRA - Hiram, OH
Efficient too.
ice maker not working properly
CHERYL - Seven Hills, OH
Chad explained why the ice maker wasn't making ice as it should and how he fixed the problem. He answered other questions I had about the refrigerator. Repair was done quickly.
Great service
MAX - Olmsted Falls, OH
Great Service
ABDUL - Strongsville, OH
Satisfactory service, Thank you.
vERY FOCUSES WORKER INTENT ON SOLVING THE PROBLEM
PATRICIA - Mayfield, OH
Great customer service and insightful technician.
KIM - Lakewood, OH
Jennaire cooktop and oven repair
EILEEN - Cleveland Heights, OH
Great service
BOB - Chardon, OH
Excellent service; timely, professional, and efficient.
Efficient
Rachel - Sheffield Lake, OH
I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.
Great service!
NANCY - Bay Village, OH
Professional, quick friendly service
Great service
JUDD - Elyria, OH
Paul is very courteous and polite. Goes right to work and completes the job very quick. I love Fred's notifications when to expect the tech's arrival
Made it right
LAWRENCE - North Royalton, OH
After a less than great experience earlier in the week, Jessica called to apologize for the miscommunication and was able to get somebody out the next morning. Repair was made and dishwasher is working again. Rating reflects the overall experience. I would be willing to give Fred's another try.
They did a great job !
HENRIETTA - Painesville, OH
Prompt and quality service
JOHN - Avon Lake, OH
Great Service
THOMAS - Lakewood, OH
The technician, Corina, arrived on time and had the problem figured out in 5 minutes. She was very friendly and knowledgeable. Great service!
Anita
ANITA - Geneva, OH
Fantastic service, friendly, early for appointment (which I loved). I will request Ben if I ever have issues !!
Great job
LINDSEY - South Euclid, OH
Corina did a wonderful job today. She was very careful with our brand new stove.
great service
RHODA - Cleveland Heights, OH
Quick, prompt great job
End from start to finish
SANDRA - Shaker Heights, OH
Corinna was not only a true professional in every way, but she was warm and friendly as well. Could not have asked for more. I absolutely loved the way you could check the arrival time via a web link. Haven't seen that before and it was such a relief! We all hate waiting at home for service and this allowed me to make much better use of my time. Thank you!
great service
BRIDGETTE - Shaker Heights, OH
Jeff was very helpful and eased my concerns. I found him to be very knowledgeable and he answered all of my questions. Once again, he solved my problem.
Thank You Paul!
JOSEPH - North Olmsted, OH
It took a 4 service calls to complete the repair. Paul is a real professional & willing to work with his clients. He caught a pricing error from the previous tech which led to a reimbursement of $ 286. That's customer service!
Great service
DEBBIE - Sheffield Lake, OH
The technicians were very knowledgeable and able to solve the issue very quickly.
Great Service
KIMBERLY - Painesville, OH
Jeff was friendly and had great customer service! He offered practical and great advice on how to care for my new dishwasher.
Wonderful service
SHEILA - Novelty, OH
Robert was attentive to detail, polite, knowledgeable and prompt.
Happy with service
PAMELA - Shaker Heights, OH
Happy with service, arrived on time, completed repair that was needed.
Very professional and knowledgeable
Elisa - Lakewood, OH
Great job
professional
WILLIAM - Shaker Heights, OH
prepared in advance to handle identified issue and solved the problem efficiently and economically along with suggestions for preventive safeguards.
Polite and friendly service providers
LAURA - North Royalton, OH
Many different providers came to fix washer and all were knowledgeable About where in the process the repair was. Scheduler very friendly and helpful too!
Service was great!
VICTORIA - Bedford Heights, OH
Robert did a great job coming in diagnosing the problem and completed it in a efficient and timely manner.
Very punctual. My appt. was for 10am to 1pm and I received a robocall at 8:30 am that the serviceman was on his way.
ALYCE - Mentor, OH
Very informed man and he got the water out and corrected whatever was wrong. I think your customers should come to your school it would help. I was disappointed that I Had to wait 2 weeks for service
Bob
BOB - Chagrin Falls, OH
Good service
Service Beyond Compare
Debbie Seabolt - Wickliffe, OH
Ben's service was most excellent--professional demeanor, highest technical expertise/knowledge, efficient, friendly/polite, helpful information/tips about appliance. Represents your company with great integrity. I believe Ben exhibits the qualities of a valuable employee with commendable professional character and technical abilities.
Elisabeth Shaver
ELISABETH - Cleveland, OH
Dan 9/16 confident, professional technician
DEBORAH - Maple Heights, OH
Professional from the start. Entter home with bottles covering shoes A+ Explained "I'll do my best but sometimes that doesn't even work" . Throughout process explanation was given along with any questions I may have asked. On time, minimal amount of my afternoon used on this project. Go Fred's!! I will recommend and add you to my list of "professional service" Thank you again
ely
ELY - Pepper Pike, OH
Great service!
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
Corina was wonderful, thanks for sending her my way.
She is knowledgable and went above and beyond to educate me, she exceeded my customer service expectations.
And, she had such nothing but great things to say about your company, the people, how she is treated, and the perks you offer your employees.
I will definitely call Fred's in the future and will recommend you on my neighborhood App - folks are always looking for recommendations for a quality, fairly-priced company.
Thanks again for the excellent customer service.
Cynthia Kirk
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
I had warranty work done on my dishwasher. Paul was extremely professional and helpful. He did a very good job explaining what needed to be done. I really appreciate his offering to put on shore covers the minute he entered my home. I'm very satisfied with the service! I will use you guys again and recommend you to friends and family!
Fred's Appliance is great. They do an awesome job communicating with the customer prior to the appointment so that you don't get stuck waiting at home all day. They have a web application that provides updates on the tech's status for the day so you know where you stand in the queue. Paul - their service tech - was kind and courteous and quickly diagnosed my refrigerator issue. He ordered a part and returned a few days later, right on schedule, to make the repair. I highly recommend Fred's.
Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!
My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!
Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.
Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!
Susan R.
Spectacular service. Very knowledgeable tech who arrived just when the company said he would. Turned out to be an easy fix on my icemaker, but I'd tried...
I made an appointment with Fred's through the whirlpool website to check on my washer that was making a weird noise. The washer does not always make the noise so I showed the technician the video I took of the washer making the weird noise. They ordered parts to replace what they think is wrong and had them delivered to my house. They are coming back to install the parts next week. They were all very kind. They explained everything perfectly so that I understood what was going on. The company called to confirm my appointment time which was not a window of time but an actual time! Then when the technician was going to be just 5 minuets late he called me fifteen mins before the apt time to let me know. I was very very happy with my first appointment. I definently recommend this company to anyone looking for someone to take a look at their washer.
Called Fred's for a 'second opinion' on a 4 year old washing machine after another repair company didn't resolve the issue and recommended replacement. They sent Paul, a Maytag certified repair person who quickly identified the issue, made the repair and swapped back out the unnecessary repair piece. VERY satisfied! And while I hope I don't need their services for many years, they will definitely be my first call from now on!
I had warranty work done on my dishwasher. Paul was extremely professional and helpful. He did a very good job explaining what needed to be done. I really appreciate his offering to put on shoe covers the minute he entered my home. I'm very satisfied with the service! I will use you guys again and recommend you to friends and family!
Thank you so much! Super helpful, quality service!
I was very pleased w the technician ' s services. Explained what wasn' t working in detail..price on parts nd labor. I would highly recommend their services!!! Ty😀
Service was fantastic service tech's on time and very polite and never left a mess.
The technicians that came to my house today were extremely curteous. They answered all my questions. They had the problem diagnosed quickly and parts ordered along with a return date before they left my home. The initial call was great, they called back when they said they would, set up the appointment and called to let me know when the technicians were on their way. I am very happy with the service and especially happy they were able to diagnose the problem. Thanks bunches to Paul and his trainee, Russell. By the way I think Russell is being trained by the best.
Although it wasn't able to be fixed the day of service. My technician jeff was able to locate the problem quickly and set up another app to come back and get it resolved. Thank you Fred appliance
Very professional. Quick. Knowledgeable. I definitely recommend them.
Can't praise the service enough...we had a brand new refrigerator from Lowe's that started acting up the week after we bought it. Lowe's called Fred's...and it was smooth sailing from there. The company stayed in touch frequently about our appointment, offered to put us on a waiting list in case an earlier appointment opened up, and called us ahead of time to let us know that the technician, Chad, was on his way. Chad was friendly and had the problem diagnosed very quickly (hole in the compressor). He got our refrigerator back up and running without a problem, and even befriended our cat to boot! I would definitely call Fred's again.
Serviceman was on-time, knowledgeable and courteous. Had to come twice due to a necessary part being ordered but both visits were the same. Highly recommend.
Great technician , excellent work definitely use them again
Brian was very nice, diagnosed the problem quickly and quoted the price of repair. The washer was not worth fixing so he was nice enough to answer my questions about finding a new washer. This is the second time I have had a repairman out for our appliances, both were very polite and straight forward explaining the issue.
I had a great experience I was called 4 times to verify the appointment and when Dan, the technician arrived he answered all my questions as well as fixed my oven 100% satisfied he did an awesome job ^_^
The technician was very kind and fast in fixing our dishwasher. This is the second time we have used Fred's appliance and I am happy with both experiences.
I started to suspect that there was a problem with my refrigerator today, so I called Fred's and they were able to get a technician out today. Her name was Corina and she was very professional and was able to fix the problem with no issues. Thank you for the great service!!!
Robert was quick and efficient. He was professional. The repair worked, and the refrigerator now is working great.
Corina and Ben were on time and very efficient. Found the problem quickly and even showed me a couple extra features my washer and dryer had that I wasnt even aware of! They knew their appliances!
No, this isn't a set-up! Paul, the technician, came a little later than normal, but I received phone calls from the office, an automated machine, and Paul himself, indicating when he was leaving his previous job and he was on his way. Talk about communication!!!
When he arrived, Paul couldn't have been much more of a gentleman than he is - he first asked if he should take off his shoes (which is a big thing to me!), was always thanking me for showing him the hookup locations, providing a stepstool, and was just overall a real decent, knowledgeable guy.
Paul said he pretty much services Lorain County - yay for me!
Fred's - you have a real gem here!
Fred's came out and serviced our dishwasher under warranty. The repair men were courteous, prompt and fixed the problem thoroughly. Highly recommended if you have an issue you can't figure out or get parts for.
The technician Arthur was very helpful with my new oven, even baked us some cookies...arrived on time...I would definitely use Fred's again.
Just had my appt for service and Paul was extremely nice and helpful. Explained everything that he was doing and completely went over the paper work and what to expect on the next appt (they have to order the part needed). I would definitely recommend them to anyone!