Customer Reviews

Local Reviews
for Northeast Ohio

Rated 4.8 out of 5 stars based on 3668 customer reviews

Our Reviews by City

Avon, OH (76)
Berea, OH (24)
Hiram, OH (10)
Kent, OH (41)
Mentor, OH (184)
Parma, OH (89)
Perry, OH (19)
Rome, OH (11)
Solon, OH (69)

Map of Kent, OH

Good Service!

Map of LaGrange, OH

Great Service - David was awesome

Map of Broadview Heights, OH


Map of Lorain, OH

Great Service

Map of Parma, OH

Great Job

We used Fred's for a warranty repair to our Whirlpool refrigerator. The manufacturer sent us the part but it was harder to install then I thought so they scheduled Fred's to install the item. It was a GREAT idea. The part was harder to install then I though and it took the tech a while to get it installed properly. The tech was a nice young man who put on booties when he entered the house and took special care to make sure our things were handled with care. Fred's called once to schedule the service and then followed up with an email and we could even track the tech's schedule via the web. That was outstanding.

Map of Painesville, OH

Honest service, personable technician.

Art has been sent to our house for refrigerator several times, not for poor service but trying to fix a problem related refrigerator. He has been thorough and honest as to the issues. His ability to discuss with the Frigidaire people made us feel that we had a competent technician and individual. Fred’s Appliance Service has been impressive and we highly recommend them and will call them for service without hesitation.

Map of Chardon, OH

Extremely professional and prompt service

Something became lodged in the motor or our brand new dishwasher after only one use. Robert handled the entire matter with utmost professionalism, respect, competence and timeliness! Very much appreciated!

Map of Seven Hills, OH

Great job

Map of Mantua, OH

Quick and courteous

Excellent. Very timely with arrival. Courteous and respectful of toddler crying. Fast with completion.

Map of Beachwood, OH


Absolutely incredible. Timely, efficient and excellent service.


Professional Service

Excellent service and very professional. I have used Fred’s in the past and will continue to use them in the future.

Great service

Great service

Corina did a great job identifying the problem and getting it fixed quickly. The job site was left clean.


The service person was excellent. He was very friendly and he answered my questions.

great service and on time

everything about the service was exactly like you would expect. I do not know how you would improve the service.

Very professional

Efficient and effective!!

Great service technician

Great Service, Awesome Price!


It was very good tech was great a 10

Great service. Worked with my schedule

Great service

Art was very nice!

Not happy


Response from Fred's Appliance Service:

Hi Richard, We appreciate you taking the time to submit your review. I do see a note on your job history that your unit is now up and running. We have a make-it-right policy and we would appreciate the opportunity to do just that. If your unit is not working properly, or if there is anything else at all that we can do to make this right for you, please reach out to us! 1-888-45-FREDS. We hope to hear from you soon! Thank you, The Fred's Team

Outstanding Service

Repair done promptly Experienced technician And

Great Service!!

They were very informative


Excellent service

Went above and beyond in assisting us. Really helpful. Great experience.

Good Service

Serviceman was very nice and knowledgeable however after he left my washing mashine was was no longer level with the floor and is wobbling. Would he come back to level it? Please let me know 4402048803.

Response from Fred's Appliance Service:

Hi Jeanne, We are so happy to hear that your technician was nice and knowledgeable. We are sorry that the unit is not level, we will certainly come back out to correct this for you! A member of our team will be calling you shortly to schedule your appointment. Thanks and have a great week! The Fred's Team

On time and efficient

Good service experience

Very satisfied with service

The technician was on time and solved our problem. We have used Fred’s before and will call on Fred’s again when needed

Awesome Service

My service with Fred's Appliance Service was awesome from the first phone call. It was very easy to schedule an appt. Our service technician showed up on time. They send you a link so you can see where your technician is & where you are on the schedule. Paul was very personable & did a thorough job. We are very happy with the service & wouldn't hesitate to recommend Fred's.

Very pleased

The service man who came to my home was on time. He was very friendly and courteous and even played with my dog. He was very knowledgeable of my product and gave me suggestions for in the future. Just a nice personable guy all around.

Good service

He was very nice and good

Very efficient

Replaced a part quickly and efficiently.

Great Service!

Corina arrived right on schedule and completed the repairs on my washing machine. She was very professional, explained everything and completed the job quickly. I like the ease of scheduling and your use of smartphone technology for providing updates and appointment confirmations.

Professional and Polite

Great service

Paul is a great example of customer service and knowledge. He explained in understandable terms the problems with our washer and what he needed to do to fix the problem.