Customer Reviews

Local Reviews
for Northeast Ohio

Rated 4.7 out of 5 stars based on 1386 customer reviews

Our Reviews by City

Avon, OH (24)
Berea, OH (11)
Kent, OH (17)
Parma, OH (36)
Solon, OH (33)

Map of Willoughby, OH

Fast service

Map of Rocky River, OH

Great service, even better communication

keeps customer advised of arrival time, determined issue was not due to manufacturer but installation. Made recommendations which were clear and easy to understand.

Map of Cleveland, OH

Good job

She was very helpful..

Map of North Olmsted, OH

Skilled,friendly,clean,very happy with service.

Map of Mentor, OH

Home owner

Fantastic Service

Map of Cleveland, OH


Felt a little silly. He said there was no problem. Oven pops a lot this is the burner igniter. All the time noise but glad no real problem. We will see

Map of Kent, OH


Very polite, on time and extremely helpful.

Map of Geneva, OH


A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!

Response from Fred's Appliance Service:

Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)

Map of Gates Mills, OH


When the job was completed I felt confident the problem was resolved.

Map of Westlake, OH

Professional and Efficient

Brian from Fred's Appliance did a great job. Arrived on time and took care of the problem in short course. Live technology Fred's uses to schedule and remind customers of service calls..... A-1

Excellent tech

Rep wee but could nt figurairman got right to work and found our problem!

We had been finding a water puddle on our kitchen floor everyday when we came home. It was near our stove but we knew the stove could not be the problem. The refrigerator was also near the puddle, but we could not find any stream coming from it, but the repairman discovered right away that the refrigerator actually was the problem and was able to fix it right away!

on time, customer oriented

Very polite and industrious. Explained procedures and parts very well.

Excellent experience

Good Service. Very nice tech. Totally satisfied.


Very good service, on time, knowledgeable, curtious, would call again for service❗️

Great service

late arrival but otherwise good service


Great service from Brian. He explained the problem clearly. Warranty repair, no charge.

Great service! Love how you can track the driver


Excellent customer service!


Dan was great help me know the refrigerator better

Great Friendly Service

Very friendly and helpful

Arrived on time-excel. apperance-- with tools and parts

He would be welcome in our home to work again


Satisfied customer

Service technicians are all very polite and respectful


Great service, very friendly and knowledgeable.

Great service

Amazing service

The team was responsive from calls about scheduling to the amazing staff that came out to fix the dishwasher. It is more like a whole new dishwasher!! I loved the tracker for the service team it made planning so much easier

Great Service


It was great!

Fred's is great.

They did the work quickly and professionally. Fred's is the Best!

Washing machine repair - warranty


Response from Fred's Appliance Service:

Hello Jerold! Very sorry for the continued trouble with your refrigerator. We have you back on the schedule, and we will get this issue resolved for you. Thank you! -The Fred's Team

Great service

Art was so nice and did a great job on our repair.

Great service

Service technician Corey was very professional- couldn’t find a problem-but left me feeling much safer using my washer. Really wish I knew why it smelled like burning rubber during spin cycle though. It doesn’t smell like that now.

Dishwasher repair

I am very satisfied with service from 1st phone call to the completed repairs . This repair was under warranty from the manufacturer so I’m not sure about their pricing but I would use them again if the need arises.


Great service and knowledge of repair

Great servicemen that did a awesome job

Fred's did a awesome job servicing my appliance.

Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

Rachelle Watters
Rachelle Watters

5 out of 5 stars

posted 2 weeks ago

The service from Fred's Appliance was exceptional! The company is ahead of others with the technology they use to schedule, send reminders and follow up. I cannot say enough good things about our technician, Brian. He was professional, went over everything that he did and even gave me some pointers for using the dishwasher that I was unaware of. If you value your time and quality service call Fred's Appliance today!

Kathy Patton
Kathy Patton

5 out of 5 stars

posted 1 week ago

One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.

Trevor Kudrna
Trevor Kudrna

5 out of 5 stars

posted 1 month ago

Arrived on time, very friendly, professional, and knowledgeable. Dryer wouldn't heat. They spent almost an hour testing all parts of the dryer to figure out what the problem was. Turned out the dryer timer needed to be replaced. They told me I should buy a new timer on Amazon for $60 and install it myself. They showed me how to install it. They told me they could install a new timer right then and there but the charge for that would have been nearly $400. I have since received my timer and installed it easily myself and my dryer is fixed! Very pleased with this company!

Jan Farmerie
Jan Farmerie

5 out of 5 stars

posted 3 days ago

This whole process was very easy. I even had to change my date with the company. It wasn't a problem. The guys that came were very helpful and right on time. I would recommend this company to anyone and will use them in the future if the need arises.

sandra muny
sandra muny

5 out of 5 stars

posted 4 weeks ago

Corina was very professional and courteous!!! She went straight to work and knew exactly what to do to get the job done quickly and correctly. I'd highly recommend Corina to anyone that needs appliance service. The company has a great program of contacting the customer prior to arrival and it works great. Next time I need appliance service, I'll be contacting Fred's Appliance Service.

Fred's Appliance Service

4.73 out of 5 stars

Rob A.
Rob A.

5 out of 5 stars

posted 10 months ago

Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!

Grover P.
Grover P.

5 out of 5 stars

posted 1 year ago

My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!

Blaise T.
Blaise T.

5 out of 5 stars

posted 1 year ago

Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.

Laurie M.
Laurie M.

5 out of 5 stars

posted 1 year ago

Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!