Customer Reviews
Local Reviews
for Northeast Ohio
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Joe C.
Maria - Willoughby Hills, OH
Excellent service
Laurel - Strongsville, OH
David was friendly, obviously knew what he was doing, confirmed that the clicking noise is something this model does. There’s no problem with it. Wore a mask! 🙂
Great service
Loren - Montville, OH
Fixed it!
Maureen - Broadview Heights, OH
Great technicians, felt very comfortable having them in my house. Oven now works! 4 stars rather than 5 due to the fact that parts had to be ordered and techs had to return to finish the job. Long wait between appointments. Waited 6 days for first appointment and then had to wait another 7 days for second appointment.
Response from Fred's Appliance Service:
Hi Maureen! Thanks for sharing your experience with us. We do apologize for the delay in repairing your oven. Summer is our busiest season and our goal is to try and get all of or customers taken care of as quickly as possible. However, we are happy to hear that you felt comfortable with David in your home and that your oven is back up and running. If you have any additional comments or concerns please let us know. Thanks again! -The Fred's Team
service fine
Ben - Rome, OH
overpriced for removal of plastic supports on legs of freezer
Response from Fred's Appliance Service:
Hi Ben! Thank you for sharing your feedback. We often re-evaluate our pricing structure to make sure it is in line with industry standards. Since the runners were part of an installation issue is why we quoted labor. Again we appreciate your feedback. During our next evaluation, we will keep your review in mind. If you have any additional questions in regards to your repair feel free to call us directly or chat with us online. Thanks and have a good day! -The Fred's Team
Fred's Appliance Service rules!!!
Sandy - Parma, OH
Friendly, professional, caring, and found the issue pretty quickly! I won't hesitate to call Freds for any future appliance repairs!
Great service, Corey is a great guy!
Aldo - Brooklyn Heights, OH
Great Service
Angela - Lorain, OH
Gabriel, was very professional and polite. He fixed our dryer fast as well!!! We had a great experience with him!!!!
More than expected
Sally - North Ridgeville, OH
Not only did Gabriel replace the problematic parts, as expected, but he also carefully showed us how to dismantle a part so that it can be adequately cleaned. He was appropriately masked. I’d be happy to have him in our house again, should the need arise.
Taught me something
David - Westlake, OH
Very good service, showed me new innovation in plumbing. Something I didn’t know existed. Valves inside hoses to prevent burst hose water damage. But in this case caused my problem. Fixed right away. Great pick up, Gabe.
Awesome serviceman
Dennis - Windsor, OH
Great serviceman ....friendly and knowledgeable!
Very happy with our service!
Kara - Parma, OH
Our technician was very knowledgable and explained well the difficulties with parts arriving on time due to struggles Whirlpool is experiencing with COVID. When she returned to finish working after the part arrived, she did a great job and our fridge works flawlessly now.
Dee
Dee - Mentor, OH
The service man came to fix my icemaker because it was not working he had to change a tube out because it wasn’t getting enough water well my refrigerator still not making ice I hope they will be coming back and not charging me again for a service call
Response from Fred's Appliance Service:
Hi Dee! Thanks for sharing your experience. We apologize that the issue with the ice maker is not resolved. Our trip and diagnostic and warrantied for thirty days. We would not charge you to come back and take another look. We see that you are back on schedule for Friday 8/7. If there are any cancellations we will reach out to you first to make sure you are available. If you have any questions prior to your appointment please let us know. Thanks! -The Fred's Team
Great service and seemed to be very orginized.
Christopher - Willowick, OH
Great Service
James - Chesterland, OH
He was very nice. Great work. Couldn’t be happier.
Pamela
Pamela Upchurch - Avon Lake, OH
Gabriel is very good natured and professional. Pleasant attitude. I appreciate him, especially during a pandemic.
Great service
Peggy - Cleveland, OH
Nice gentleman, very knowledgeable
Great service, excellent techs
Cynthia - Mentor, OH
Very prompt. Explained everything thoroughly.
Joan - Akron, OH
Never have any problem with him when he has come to service my washer.
Gabriel was so great!
Matthew - Amherst, OH
Fantastic service! Gabriel went above and beyond!
Great service
Cynthia - Middlefield, OH
Great Service
Thomas/kathy - Rocky River, OH
Gabriel is a knowledgeable and friendly service person. If I need service on any of our appliances, I will request Gabriel!
Joanne
Joanne - Cleveland, OH
Great service
Dee - Aurora, OH
Complete, confident and courteous technician “BM”. All my concerns and questions answered. Efficient ! THANKS!
Prohaska
James - Strongsville, OH
Very god. Good Technician
great service
Vaughn - Amherst, OH
David was very professional and a pleasure to have dealt with
Great Service great attitude Corrine is a wonderful attribute to your company
Melva - Maple Heights, OH
Personable ... asked what my problem was and continued to test check and made sure all was taken care before her departure
good service.first femail tech we have ever had, very good
Gene - Bay Village, OH
Awesome service
Penny - North Ridgeville, OH
We needed a follow up to our first service call. Corina came back a quickly resolved the problem with no charge. Extremely happy with Fred’s Appliance and Corina. Highly recommend them.
Mark&Ann K
Mark - Geneva, OH
Jeff did a great job. He was not only knowledgeable about the problem but set to work quickly . He was very pleasant and answered all our questions.
Very pleased with the service.
Tammy - Parma, OH
Good, polite and knowledgeable service person.
Excellent service
Thomas - Strongsville, OH
Great service
Chris - Cleveland Heights, OH
Jason was helpful, and explained everything to me as he went along
John
John - Berea, OH
Great
Ian - Willoughby, OH
Amazing Service.
Terry - Parma, OH
Great service. Was friendly fast and efficient.
Great service and communication of the time of arrival
Lisa - Willoughby, OH
Great service in finding the problem, ordering the part and scheduling the follow up call. Appreciate that you can track your service tech during the day of the repair to better prepare for his arrival.
Excellent in every way
Debbie - Beachwood, OH
Excellent service
Loretta - North Olmsted, OH
Gabriel was very efficient and professional. He knew what the problem was with the dishwasher. Within 20 minutes the repair was completed and to my satisfaction. A big thank you for solving the issue.
Great service.
Linda - Streetsboro, OH
Friendly, knowledgeable technicians. Always on time.