Customer Reviews

Local Reviews
for Northeast Ohio

Rated 4.7 out of 5 stars based on 818 customer reviews

Our Reviews by City

Avon, OH (12)
Parma, OH (23)
Solon, OH (15)


Map of North Olmsted, OH

Great service




Paul is very knowledgeable.


Map of Parma, OH

Fridge service




All went smoothly


Map of Chagrin Falls, OH

Very good technicians




The technicians were very qualified. Biggest problem was how long I had to wait for them to come out. Sometimes a week to 10 days when they had to come back.


Response from Fred's Appliance Service:

Hello Donna! Thank you for your note. I'm sorry for the longer wait times. We are experiencing some staffing issues due to long term illnesses with some of our field staff. We do have several techs currently in training to rectify this problem. Thanks again for your note, and have a great evening!! -The Fred's Team


Map of Moreland Hills, OH

Drier repair




Competent, friendly technician quickly repaired our drier door problem.


Map of Elyria, OH

Patricia




Great service!


Map of Hiram, OH

Very professional and courteous.




Efficient too.


Map of Seven Hills, OH

ice maker not working properly




Chad explained why the ice maker wasn't making ice as it should and how he fixed the problem. He answered other questions I had about the refrigerator. Repair was done quickly.


Map of Olmsted Falls, OH

Great service





Map of Strongsville, OH

Great Service




Satisfactory service, Thank you.


Map of Mayfield, OH

vERY FOCUSES WORKER INTENT ON SOLVING THE PROBLEM





Great customer service and insightful technician.





Jennaire cooktop and oven repair





Great service




Excellent service; timely, professional, and efficient.


Efficient




I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.


Great service!




Professional, quick friendly service


Great service




Paul is very courteous and polite. Goes right to work and completes the job very quick. I love Fred's notifications when to expect the tech's arrival


Made it right




After a less than great experience earlier in the week, Jessica called to apologize for the miscommunication and was able to get somebody out the next morning. Repair was made and dishwasher is working again. Rating reflects the overall experience. I would be willing to give Fred's another try.


They did a great job !





Prompt and quality service





Great Service




The technician, Corina, arrived on time and had the problem figured out in 5 minutes. She was very friendly and knowledgeable. Great service!


Anita




Fantastic service, friendly, early for appointment (which I loved). I will request Ben if I ever have issues !!


Great job




Corina did a wonderful job today. She was very careful with our brand new stove.


great service




Quick, prompt great job


End from start to finish




Corinna was not only a true professional in every way, but she was warm and friendly as well. Could not have asked for more. I absolutely loved the way you could check the arrival time via a web link. Haven't seen that before and it was such a relief! We all hate waiting at home for service and this allowed me to make much better use of my time. Thank you!


great service




Jeff was very helpful and eased my concerns. I found him to be very knowledgeable and he answered all of my questions. Once again, he solved my problem.


Thank You Paul!




It took a 4 service calls to complete the repair. Paul is a real professional & willing to work with his clients. He caught a pricing error from the previous tech which led to a reimbursement of $ 286. That's customer service!


Great service




The technicians were very knowledgeable and able to solve the issue very quickly.


Great Service




Jeff was friendly and had great customer service! He offered practical and great advice on how to care for my new dishwasher.


Wonderful service




Robert was attentive to detail, polite, knowledgeable and prompt.


Happy with service




Happy with service, arrived on time, completed repair that was needed.


Very professional and knowledgeable




Great job


professional




prepared in advance to handle identified issue and solved the problem efficiently and economically along with suggestions for preventive safeguards.


Polite and friendly service providers




Many different providers came to fix washer and all were knowledgeable About where in the process the repair was. Scheduler very friendly and helpful too!


Service was great!




Robert did a great job coming in diagnosing the problem and completed it in a efficient and timely manner.


Very punctual. My appt. was for 10am to 1pm and I received a robocall at 8:30 am that the serviceman was on his way.




Very informed man and he got the water out and corrected whatever was wrong. I think your customers should come to your school it would help. I was disappointed that I Had to wait 2 weeks for service


Bob




Good service


Service Beyond Compare




Ben's service was most excellent--professional demeanor, highest technical expertise/knowledge, efficient, friendly/polite, helpful information/tips about appliance. Represents your company with great integrity. I believe Ben exhibits the qualities of a valuable employee with commendable professional character and technical abilities.


Elisabeth Shaver





Dan 9/16 confident, professional technician




Professional from the start. Entter home with bottles covering shoes A+ Explained "I'll do my best but sometimes that doesn't even work" . Throughout process explanation was given along with any questions I may have asked. On time, minimal amount of my afternoon used on this project. Go Fred's!! I will recommend and add you to my list of "professional service" Thank you again


ely




Great service!


Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

Angelina Herin
Angelina Herin

5 out of 5 stars

posted 3 weeks ago

Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.

Cynthia Kirk
Cynthia Kirk

5 out of 5 stars

posted 2 weeks ago

Corina was wonderful, thanks for sending her my way.

She is knowledgable and went above and beyond to educate me, she exceeded my customer service expectations.

And, she had such nothing but great things to say about your company, the people, how she is treated, and the perks you offer your employees.

I will definitely call Fred's in the future and will recommend you on my neighborhood App - folks are always looking for recommendations for a quality, fairly-priced company.

Thanks again for the excellent customer service.
Cynthia Kirk

Shirley Green
Shirley Green

5 out of 5 stars

posted 1 month ago

Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.

I highly recommend Fred's Appliance and will definitely use again if

MattandAlicia Phillips
MattandAlicia Phillips

5 out of 5 stars

posted 1 month ago

I had warranty work done on my dishwasher. Paul was extremely professional and helpful. He did a very good job explaining what needed to be done. I really appreciate his offering to put on shore covers the minute he entered my home. I'm very satisfied with the service! I will use you guys again and recommend you to friends and family!

Thomas Wynne
Thomas Wynne

5 out of 5 stars

posted 1 month ago

Fred's Appliance is great. They do an awesome job communicating with the customer prior to the appointment so that you don't get stuck waiting at home all day. They have a web application that provides updates on the tech's status for the day so you know where you stand in the queue. Paul - their service tech - was kind and courteous and quickly diagnosed my refrigerator issue. He ordered a part and returned a few days later, right on schedule, to make the repair. I highly recommend Fred's.

Fred's Appliance Service

4.7 out of 5 stars

Rob A.
Rob A.

5 out of 5 stars

posted 5 months ago

Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!

Grover P.
Grover P.

5 out of 5 stars

posted 8 months ago

My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!

Blaise T.
Blaise T.

5 out of 5 stars

posted 8 months ago

Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.

Laurie M.
Laurie M.

5 out of 5 stars

posted 10 months ago

Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!

Fred's Appliance
Fred's Appliance Fred's Appliance 9 reviews Fred's Appliance on Yelp
Susan R.'s Review Susan R.
5 Stars

Spectacular service. Very knowledgeable tech who arrived just when the company said he would. Turned out to be an easy fix on my icemaker, but I'd tried...

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