Customer Reviews
Local Reviews
for Northeast Ohio
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Washing Macine Repair
Mary - Lakewood, OH
Mike
Michael - Strongsville, OH
Great service and communication.
absolutely nothing fixed
j - Broadview Heights, OH
When he arrived he listened to me for about 10 seconds. Was pleasant but ultimately only changed one ridiculous setting thereby accomplishing absolutely nothing. Uninformed. Still now everything in my refrigerator is constantly freezing causing me to throw food away in this time of crisis. Disappointed yet again by ineptitude.
Renee
Renee - Chagrin Falls, OH
Dan and the young man with him were very professional and kind.
service
Bernadette - Broadview Heights, OH
Excellent and prompt service.
arkley99@gmail.com
Bill - North Ridgeville, OH
great service, awesome price!
efficient, arrived next day.
Craig - Chardon, OH
no cost, under warranty.
Great Service
Timothy - Middleburg Heights, OH
Great service call from Corina
Bea - Lyndhurst, OH
We always ask for Corina. Very personable and explains up front the problem and costs.Concerned though that we are charged a service call charge plus labor. Would like to see the service call lessened or eliminated if you are actually having work done, then pay the labor charge. Charges to install a $30.00 part were $200.00+
Best company
Jason - Chagrin Falls, OH
Very good company
Great service
Jill - Bay Village, OH
Above average.
Cecilia - Cleveland, OH
Very nice
Awesome. Had the parts on his truck
Brent - Streetsboro, OH
Very skilled an knowledgeable
Outstanding Service
Jeanne - Avon Lake, OH
Corina was knowledgeable, efficient and informative and a real pleasure to have contact with. Fred’s Appliance truly has a top-notch employee!
Very nice repairman. Finished quickly
Tracey - Chardon, OH
Great job. Will be using them in the future for appliance repairs on my rental properties.
Fantastic service from Corina and her apprentice.
Marty - Bentleyville, OH
Thanks so much for your continued excellent service!
Quick response & excellent service
Sheila - Highland Heights, OH
Very pleased with the technician who was polite and helpful. I was happily surprised when the office called me first thing in the morning and scheduled an appointment for that morning. We will use Fred’s again, but hopefully not too soon!
Deborah
Deborah - Mentor, OH
I declined service because it was so expensive $368.00 to repair. I could almost get a new washer. Not happy about service charge of $105.00. I will never use Fred Appliance again. Take me off your list.
Response from Fred's Appliance Service:
Hi Deborah! Thank you for sharing your experience with us! We know unexpected appliance repairs are never fun. We frequently re-evaluate our pricing structure to ensure it is within the industry standards and allows us to provide stellar service. Our trip and diagnostic is guaranteed for thirty days. Thanks and have a good weekend! The Freds Team
Fast, quick service
Victoria - Cleveland, OH
Bought a brand new refrigerator and the water line was pinched. Jason came in and replaced it in 5-10 minutes. He was fine so quickly I asked my husband what happened and why he’s leaving. Everything has since ran smoothly.
Great service, knowledgeable technicians
Anthony - Olmsted Falls, OH
corina
Cleveland - Cleveland Heights, OH
polite and prompt, quickly diagnosed issue and presented several options to us. Thank you
gabriel was a pleasure to have in my home
Susan - North Ridgeville, OH
Quick response
Lorraine - Middleburg Heights, OH
Very happy and satisfied!
Don - Grafton, OH
A wonderful experience with your company. Thank you. Our service man David was exceptional. Smart, friendly and kind. Did a superior job.
Dryer serviced
Mary - Grafton, OH
David is GREAT!!!!
Good
Sugar - Chagrin Falls, OH
I can’t blame Brian for this but the initial tech didn’t know what he was doing. A major rip off.
Richard - Chagrin Falls, OH
I can’t blame Brian for this but the initial tech didn’t know what he was doing. A major rip off. The defrosting of the freezer was always a problem but it was never looked at.
Response from Fred's Appliance Service:
Hi Richard! Thank you for sharing your experience. Our goal is to diagnose the issue on the first trip and we apologize that it didn't happen that way for you, however, we are glad that Brian was able to get you taken care of. If you have any other questions or concerns about your repair please let us know. Thanks and have a good day! -The Fred's Team
great feedback from tech.
Paul - North Olmsted, OH
Fast and Effective
Anothony - Twinsburg, OH
Tech knew his stuff, easy experience
Excellent!
Carolyn - Strongsville, OH
David was friendly, professional and had our oven fixed in no time! This was a warranty service but rest assured I will contact Fred's for any future repair needs. I was very impressed with the entire process and will also refer friends. Thank you so much and stay safe and healthy!
great and efficient service!
Maria - Willoughby, OH
Joe was very thorough in helping us understand what happened and how to record the issue on my phone if it happens again. Would recommend him for professionalism and efficiency!
Excellent
Karen - Seven Hills, OH
Corina was courteous, professional and very nice!
Alex
Alex - Cleveland, OH
Excellent service as usual. I love working with your company. Prompt, proficient, and fair.
Easy and Professional!
Ryan - Geneva, OH
Very receptive company. Appointment setting/confirmation was easy and thorough. The tech was punctual, friendly, helpful!
Great service
Larry - Cleveland Heights, OH
Fred’s is the best for appliance service.
Great Service
Valerie - Elyria, OH
Thanks for the great service
Tina - Cleveland, OH
Will choose you again
Great job, professional and courteous
Brian - North Ridgeville, OH
An excellent job by Gabriel. I was also impressed by the commitment to safety during the COVID-19 outbreak; he called from the driveway and explained that upon entering, he would maintain 6 feet of space while working. Outstanding!
Great
Jerry - Maple Heights, OH
Prompt effecient service
Julie - Avon Lake, OH
Corina was friendly and professional. So grateful she was able to come to my home to fix the dryer, especially during these difficult days!!!