Customer Reviews
Local Reviews
for Northeast Ohio
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Great service
Karen - Olmsted Falls, OH
fridge repair
Beth - Euclid, OH
Great service
Deborah - Sheffield, OH
Gabriel did an excellent job. As soon as I received the call that he was on his way, I left work.He was at my door when I arrived from work 12 minutes later. He replaced the part quickly and even helped me put the drum in my vehicle for recycling. He is very pleasant and professional.
Will use this company again and recommend to others.
David - Mentor, OH
Very knowledgeable and personable.
Monica
David - Eastlake, OH
Challenging issue
Michael - South Euclid, OH
Corina has worked very hard to figure out this issue. Fingers crossed it is fixed now.
Great
Paula - Conneaut, OH
Did a great job, was kind and considerate. I would recommend them to friends
Great
Jeffrey - Cleveland, OH
Great,good man!
good service
Daniel - North Royalton, OH
Dan came over when expected, did his job with no problems, would definitely use company again if needed thanks Dan .
Warranty service actually became a teaching session, rather then a repair, whic I believe could have been handled in our first phone call by the whirl
Julius - Brecksville, OH
I already did
Exceptional expertise!
Stacey - Lakewood, OH
I very much appreciated his education about our washer!
Professional outfit from start to finish
John - Brook Park, OH
wasted my day
Kathleen - Grafton, OH
washer still not fixed
Response from Fred's Appliance Service:
Hi Kathleen, Thank you for reaching out to us! When the technician was at your home, it seems that the washer was operating as designed - intermittent problems can certainly be tricky! We will be happy to send a technician out to take another look and get this resolved for you! Since your unit is still covered under warranty, you will just need to call your warranty company to schedule a service visit. Thank you! The Fred's Team
Six Service Visits But Still Does Not Work
Linda - Kent, OH
Six (6) visits, two part replacements (one was the lid lock still does not lock) and it still not working with the added bonus of no agitation. And they wanted me to change my medical appt for them. No can do my life depends on my medical treatments. Just like my hygiene depends on clean bedding and clothes. Washer has been serviced since the beginning of October 2019 and still not fixed.
Response from Fred's Appliance Service:
Hi Linda, We appreciate you taking the time to share your experience with us! We are so sorry to hear of the continuing issue. When the technician was in your home, unfortunately, the unit was operating as designed - intermittent issues can certainly be tricky! We will be happy to send a technician out to take another look! Since your unit is under warranty, you'll just need to reach out to the warranty company to schedule service. Thank you! The Fred's Team
Vickie
Vickie - Perry, OH
Slow
Valentin - Cleveland Heights, OH
Repair personal came without the appropriate gear to address fridge water filtration problem. Should have been proactive in providing bypass, replacement part. Diagnosis and repair are delayed by weeks.
Response from Fred's Appliance Service:
Hello Valentin, Thank you for sharing your review with us! While our technicians do carry a truck stock of the most commonly used parts, we are unable to carry everything! Water filters are typically purchased by the consumer at other locations, so, we do not carry those for that reason. We apologize for any inconveneince this has caused. If you would like to purchase a filter, give us a call and we can ship one to you! 1-888-45-FREDS Thank you! The Fred's Team
Professional, polite, creative
David - Avon Lake, OH
Very disappointed
Robinn - Mayfield Heights, OH
Called and made an appointment for a leaking washer (purchased 5 months ago). Technician was there less than 15 minutes, completed a diagnostic and said nothing was showing up, did NOT complete a wash cycle, decided that the detergent tray must not have been aligned properly, and left. I ran a load immediately and, of course, it still leaked- called the company back right away. Customer service representative was extremely rude - told me the technician would NOT be coming back out that day, and I would need to schedule another appointment. Now, I took a day off work to be there for the first appt - the technician had just left ... she never apologized for the inconvenience, she never offered to contact the technician in case he had a cancelation or finished early for the day - so he could come back out. She acted as if I was being unreasonable by calling because the problem had not been resolved. I work in customer service, this is NOT the way to treat a customer. Very unhappy with the service thus far - will send an update after my next appointment - a week away, another day off of work, and hopefully my new vinyl plank flooring will not be ruined. Not happy.
Response from Fred's Appliance Service:
Hi Robinn, Thank you for sharing your review and reaching out to us. We are so sorry to hear that your washing is still not working properly. I do see that when the technician was in your home, the unit was working as designed - intermittent issues can certainly be tricky! I do see we have you scheduled for a follow-up appointment on Wednesday and we will get this taken care of for you! Thank you! The Fred's Team
Great Service
Heather - North Ridgeville, OH
I was not happy to have a problem with my 4 mo old fridge, but Corey from Fred's appliance made it a really positive experience. He was very knowledgable and personable. He ordered parts and was always here on time. Very respectful of my home and pets while doing the repairs.
Great company bad tech
Ralph - Avon, OH
Washer destroying clothing tech told me the washer did not do it ! He said there was nothing to fix
Response from Fred's Appliance Service:
Hi Ralph, Thank you for sharing your review with us! We are so sorry to hear of the continued washer issues. I am showing we have you scheduled for service Thursday to get this taken care of for you! Have a great week! The Fred's Team
Excellent!
Joan - Cleveland, OH
Jeff was professional, informative, and wonderful to work with. I also appreciated that I had him through all the visits/repairs.
Always great service
Sarassa - Bay Village, OH
Fred’s has always provided exemplary warranty service. Technicians are knowledgeable and courteous.
He was polite and explained to me that something was stuck underneath the tub.
Patricia - Cleveland, OH
He said the tub was off and not in the middle so it could not spin. But it was fixed now. But when I tried to wash the error came up F51 again.
Response from Fred's Appliance Service:
Hi Patricia, We are so sorry to hear that your washer is still giving an error code. I do see that we are scheduled to come back out on Tuesday. We will be sure to get this taken care of for you! Have a great weekend! The Fred's Team
Great Service, Very Efficient!
Michael - Cleveland, OH
Dan arrived within the projected window, for right to work and fixed the problem. Afterwards he walked me through the issue and made us confident in his work. Our washer is quiet and working again.
Knowledgeable service
Emily - Westlake, OH
Awesome Service
Angela - Columbia Station, OH
David was very nice and efficient. He was professional and answered all of my questions. He put his booties on each time he came to my house which I really appreciated.
Follow up
Maria - Broadview Heights, OH
Response from Fred's Appliance Service:
Hi Maria, Thank you for your review. If you need a follow-up service, please give us a call/text at 1-888-45-FREDS or email us at service@fredsappliance.com. Thanks! The Fred's Team
Professional and courteous service
Lisa - Strongsville, OH
From beginning to end, I was impressed with the prompt and professional service when our oven needed a new heating element.
Amana dishwasher
Emil - Parma, OH
Quite simply I can say ,What great service! VERY EFFICIENT , great commication. It was warranty service but I'd definitely call them if I was paying.
Great service.
Alex - Painesville, OH
Technician was very nice and our problem was fixed first time.
Cc
Carina - Cleveland, OH
All was great! Jason was friendly and I got a call 10min. before his arrival which was very helpful.
Excellent
Denise - Geneva, OH
Great
Jacklyn - Lorain, OH
Friendly and helpful
Great
Debra - Garfield Heights, OH
I was very pleased with the service
Did a great job
Vioa - Kent, OH
Great service!!
Donna - Lorain, OH
Gabriel is a great asset to Fred's Appliance Service! Very personable, very respectful, very polite, very honest, very conscientious. He answered all our questions understandably. He explained maintenance of our dishwasher that we were not aware of!! If we needed any other repairs, we would welcome him into our home without hesitation!
Service washer
Gary - Lorain, OH
Service was great and the technician Gabriel was very knowledgeable.
Great service
Stephaie - Painesville, OH
Author recalibrated oven and offered if it continues to be a problem would come back and try cooking cookies to see how well it works.
Very impressed!
Mary - Aurora, OH
Could not be happier with how easy it was to schedule appt, easy to track when Brian would arrive. He was friendly, knowledgeable & efficient. I would recommend Fred’s to anyone.
Great service
Marjorie - Highland Heights, OH
Very helpful