for Northeast Ohio
Our Reviews by City
daniel - Sheffield Village, OH
Great experience, just wish the appointment could have been scheduled sooner than about one week out. Liked to be able to track service tech, and tech was friendly and knowledgeable.
BARBARA - Cleveland, OH
Service was polite & effective & on time.
Was very impressed with my service today for my appliance!
ANDREA - Avon Lake, OH
Work on maytag washer. . . Very satisfied
MARY - Jefferson, OH
Very happy with service. . .Girl in office was kind, Ben was prompt and very nice. . .very much appreciated!
DJ - Euclid, OH
The repair was knowledgeable about the issue and took care of it in a short time.
Friendly tech, very knowledgeable
SOPHIE - Madison, OH
Corina really knew what she was talking about.
KAITLYN - Cleveland, OH
MAGGIE/KEN - Fairview Pk, OH
LOUISE - Mentor, OH
Benjamin was a very nice, very professional technician. He went right to work, assessing the situation and fixing it in no time at all. It was a pleasure meeting him, and would definitely ask for him the next time we require service. As asset to your company for sure. Pricing question was N/A as appliance is under warranty.
STEVEN - Chesterland, OH
Super quick and pros at what they do
ART - Parma, OH
I would not call anyone but Freds ! They are the best and I have used them for years.
ALTA - Cleveland, OH
Did his work efficiently and effectively
SCOTT - Chesterland, OH
Prompt and efficient
DOROTHY - Avon, OH
I liked that he was on time, did the repair and was on his way..
MARTHA - Chesterland, OH
FELIX - Solon, OH
Persistence helped solve the problem with my washer. While very professional it took 3 visits to identify what was wrong. Now I have a working washing machine. Thank you
Excellent service and communication
RUSSELL - Solon, OH
Tech, Corine was very good. Great attitude and very efficient.
The service was very good!
JOHN - Wickliffe, OH
John A - Solon, OH
Technician was excellent. Mac was polite and very well trained. Identified the problem instantly. Was neat and helpful.
FRANK - Oberlin, OH
SERVICE MEMBER WAS PROFESSIONAL AND PROVIDED APPROPRIATE SERVICE AT A REASONABLE PRICE.
DIANA - Cleveland, OH
JEROME - Cleveland, OH
I understand service to the public and consider the service I received as exemplary
margaret - Elyria, OH
We trust Paul Howard to do an outstanding job! Paul is VERY knowledgeable and trustworthy
Prompt, polite, and factual.
BARBARA - Chardon, OH
JOHN - Brooklyn, OH
MIKE - Broadview Heights, OH
MARGIE - Bay Village, OH
This was a warranty visit. I was impressed with the communication prior to the visit. The service man was quick and thorough. I would call them again.
STEPHANIE - Willoughby, OH
Tech was knowledgeable and explained situation clearly.
Very good with product and informative about the product
Sheri - Andover, OH
Paul's service was excellent
GEORGE - Elyria, OH
Paul explained how the parts failed and he fixed the new partsand the microwave is working well now.
Serviceman came in serviced washing machine, courteous did excellent job did not take long. Told me what i must have done to throw machine off course
SYLVIA - East Cleveland, OH
The new machines do not compare to old machines
SHIRLEY - Ashtabula, OH
He was very thorough, polite, and friendly. Explained things and let me know where I can contact if I have any other problems.
MICHELLE - Highland Heights, OH
TRACI - Mentor, OH
Service was awesome and on time
SCOTT - Chardon, OH
Terrible customer service
Nancy - Ashtabula, OH
We made our appointment to have our dishwasher fixed and the appointment was scheduled for Wednesday between 2-5. After waiting I was called at 5 by the technician who said he was running behind and would not be able to make it. He wanted to reschedule for Friday morning and said he would be there before noon and that the office would call to confirm on Thursday. I never received a call so I called to confirm. When I called to confirm the office said that again he would be there between 2-5, this is not what was told to me by the technician. Now not only was my day ruined but I had to reschedule an appointment for my son that was very important. When Friday came I was called by the office and told that my technician was sick and they would need to reschedule for Tuesday. Needless to say I was very upset and was not willing to wait. When I called the office to discuss this with them I was told that they would be able to fit me in with another technician but would not be able to provide me with a time so I spent my entire Friday waiting for a call. I never did get a call, they just showed up so it was a good thing I stayed at home. The technician finally arrived at 5. After all this waiting the job only took 10 minutes!! I would not recommend Fred’s to anyone!!
Response from Fred's Appliance Service:
Good Morning Randy, Thank you for your review. We are going to take full responsibility for this perfect storm. We had an issue with tech illness on FRI that directly affected you and 2 office staff on MON that directly affected you. We're very sorry for this less than stellar experience. This is not normally how our team operates. We will be calling you shortly to discuss. Thank you! -The Fred's Team
Great customer service
BARBARA - Sheffield Lake, OH
Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.
DAVID - Brecksville, OH
Response from Fred's Appliance Service:
Hello David! Thank you for your note. After reviewing your job record, the technician was unable to duplicate your symptom. We will be back in touch shortly to reschedule another appt. Thank you!! -The Fred's Team
ROLAND - Strongsville, OH
Impressed by the complete experience.
BRENDA - Shaker Heights, OH
Scheduling difficult, but service was goid
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
Very happy with Fred's Appliance. The tech was very knowledgeable and personable. Service call fee is a little high, in that he couldn't fix the item but the effort was there and the parts were not available for the 12 years old microwave. Price of the parts we did purchase was refunded to me. I highly recommend Fred's, especially Jeff, the tech that worked on my appliance.
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
Corina was wonderful, thanks for sending her my way.
She is knowledgable and went above and beyond to educate me, she exceeded my customer service expectations.
And, she had such nothing but great things to say about your company, the people, how she is treated, and the perks you offer your employees.
I will definitely call Fred's in the future and will recommend you on my neighborhood App - folks are always looking for recommendations for a quality, fairly-priced company.
Thanks again for the excellent customer service.
Second time we've had to use Fred's for warranty work from Lowe's. I cannot say enough good things about this company. Prompt, courteous, clean, knowledgeable and always first-rate clean up too. Corrina was artech the second time and she did a fantastic job with our dishwasher. She also recommended some great product to keep the pump and motor clean. Thanks again Fred's
Hello, we recently had an issue with our Ice Maker going out on our new(ish) fridge/freezer. We called none other than Freds Appliance to fix the problem. Great service, outstanding customer skills and always happy with the work they do! Overall A++ rating from me! Thank you, Freds!
My service guy was prompt, courteous and very knowledgeable. Great service! I would definitely use this service again!
Jeff came on time at 8am as scheduled. Excellent tech with good customer skills. Call was for a dying Kitchenmaid dishwasher pump. We opted not to repair, but to replace, because of the age of our unit and the cost/benefit ratio. Would highly recommend Fred's and will gladly call them again.
Chris was the technician that came in the allotted time. He was very professional, friendly, and fixed the washer promptly. I had a sleeping baby, and Chris was able to do his job without waking him! Thank you for such stellar service!