Customer Reviews

Local Reviews
for Northeast Ohio

Fred's Appliance Service Rated 4.8 out of 5 stars based on 5277 customer reviews

Our Reviews by City

Aurora, OH (101)
Avon, OH (120)
Berea, OH (35)
Hiram, OH (12)
Kent, OH (70)
Lorain, OH (124)
Mentor, OH (236)
Parma, OH (128)
Perry, OH (35)
Rome, OH (13)
Solon, OH (99)


Map of Mentor, OH

Oven repair




Review of Fred's Appliance Service

Tech Jason diagnosed a broken element. He returned in 3 days for the repair upon delivery of the part. Jason was professional and friendly. He also answered questions about our dishwasher and refrigerator.


Map of Brooklyn, OH

did great job




Review of Fred's Appliance Service

Did a very good job of explaining everything about the product and answered all of my questions.


Map of Bay Village, OH

Rebecca




Review of Fred's Appliance Service

Very professional. Gabriel was on time and very helpful.


Map of Cleveland, OH

Excellent service




Review of Fred's Appliance Service


Map of Lakewood, OH

Excellent service




Review of Fred's Appliance Service

Service technicians were extremely professional and prompt and informative. They resolve the issue quickly and were very friendly.


Map of Avon Lake, OH

great Service




Review of Fred's Appliance Service

Great experience


Map of Rocky River, OH

great service, good attitude




Review of Fred's Appliance Service


Map of Chardon, OH

Excellent




Review of Fred's Appliance Service

Our experience with Joe O and Fred’s was excellent in every way. We had a warranty through Home Depot for this repair but we use Fred’s normally so we were happy to be able to stick with Fred’s. Could not be happier.


Map of Mentor, OH

On time fixed problem




Review of Fred's Appliance Service

Came when you said he would. Diagnosed problem. Had the needed parts. Fixed the dishwasher and ran a cycle. Was a excellent technician.


Map of Rocky River, OH

Great job




Review of Fred's Appliance Service

This could not have been easier for me.


Great service




Review of Fred's Appliance Service


I will recommend your company anytime.




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service

I received appointment confirmation and updated so I knew when the repairman would be there. The tech was friendly, helpful, and informative. The issue was fixed quickly. Definitely would recommend them!


great job




Review of Fred's Appliance Service

the tec was very polite and fast and he new what he was doing


dryer fix




Review of Fred's Appliance Service

Gabriel was very thorough and spent time talking to me about the problem and how to fix it. thanks!


Excellent service




Review of Fred's Appliance Service

The tech was awesome and very helpful!!!


Mary




Review of Fred's Appliance Service


Whirlpool refrigerator serviced




Review of Fred's Appliance Service

Jeff from Fred’s Appliance was very friendly and knowledgable. He was able to zero in on the reason for our ice maker not working due to a specific fault code. However upon opening up the ice maker it was also discovered that the maker’s heating element that helps the ice to free itself from the ice maker and drop into the bin had shorted and nearly caught on fire. It had scorched the plastic around it. This required replacing several components of the ice maker as well as the overall controller board. After his repairs, we are now up and running again.


Pleased




Review of Fred's Appliance Service


Competent




Review of Fred's Appliance Service

Cory was running late with another customer and someone from the office called to say he would be a little late for my appointment. I found this to be refreshing since you can't find companies who really care about customer's time. When Cory arrived the appliance wasn't making the noise but he listened to our description and was able to pinpoint the issue. Was thankful that he was apply to fix the issue with the description and not have to hear the noise. Cory is a competent and knowledgeable employee.


Great service




Review of Fred's Appliance Service

Excellent truly professional service! David knows his stuff!


Great service, very knowledgeable technician, very helpful and informative.




Review of Fred's Appliance Service

Great service, very knowledgeable technician, very helpful and informative. Would definitely use Fred’s again!


we out of useing our refrigerator for three days and fred's appliance got it fixted the same day.




Review of Fred's Appliance Service


Patricia




Review of Fred's Appliance Service

Dave has good work ethics and did a wonderful job. Will definitely continue to call when we need service.


Marcella




Review of Fred's Appliance Service

Great Service! My technician was professional and friendly.


Great service!




Review of Fred's Appliance Service


Mr




Review of Fred's Appliance Service

Outstanding


noisy refrigeratior




Review of Fred's Appliance Service

The young man who came out (second time) tried to explain why the new frig was so noisy. He did not put the part on that was sent us inasmuch as he did not think it would help the problem. It is very frustrating and irritating that the frig, new, makes so much noise.


Response from Fred's Appliance Service:

Hi Shirley, We appreciate your feedback and we are sorry to hear that you are dissatisfied with the noises of your refrigerator. All models are made a bit differently and it can be disappointing when a newer unit doesn't function the same as a former unit. We recommend reaching out to Whirlpool to see if they have any other tips or tricks to help decrease the noise of the compressor. Have a great weekend! The Fred's Team


Refrigerator




Review of Fred's Appliance Service

Professional, answered all my questions, very helpful. Would request Jason in the future. Thank you!


Prompt service that quickly diagnosed the problem, reasonable price.




Review of Fred's Appliance Service

My experience was excellent from the time I called to request a service call to the time the service representative quickly diagnosed the problem and fixed it.


Solved problem but I had to find replacement parts on line




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Job completed in a timely and efficient manner




Review of Fred's Appliance Service


Timely and Efficient Service




Review of Fred's Appliance Service


Great Job




Review of Fred's Appliance Service

Brian was awesome, very knowledgeable, fast & friendly. Fixed my machine, there wasn’t a doubt he knew his stuff. It doesn’t get much easier when dealing with appliance repairs. That being said , the price was astonishing. I get it that it’s a business to make a living . But for the service charge nothing was included, no first half hour , no 15 minutes, nothing. Then I got charged for the part & installation. What was paid was pretty much Lawyers wages. I hope the Technicians are well taken care of because the repair cost almost as much as a new appliance. I’ll use the service again , but hopefully after I hit the lottery. Thank you


Response from Fred's Appliance Service:

Hi There William! Thanks so much for dropping us a line. We're very happy that Brian provided awesome service for you. We're sorry you felt the repair was too expensive. After careful review of your job record, we're seeing you were charged in accordance with our national flat rate labor guide. We choose to charge in a flat rate fashion as we would never want to penalize our customers for newer technicians that are still learning the ropes--this could easily happen if we were charging by the hour. We understand repairs aren't cheap, and it's never fun to have a surprise appliance repair bill. There's lots of expense and overhead that goes into getting a well-trained, awesome technician to your doorstep. We do generously share earnings as we pride ourselves in offering great benefits and awesome salaries to our team. We also stand behind our work, and will always be at your service if anything goes awry. Thanks again for sharing your experience! -The Fred's Team


Excellent service




Review of Fred's Appliance Service


Good




Review of Fred's Appliance Service


Friendly Service




Review of Fred's Appliance Service

Corina was able to diagnose the issue with my washer and dryer. She took the time to explain what the issue was. She was very professional and friendly.


Great service




Review of Fred's Appliance Service

Brian showed up in the specified timeframe, repaired the issue within minutes, and answered all questions I had. Great service