Customer Reviews

Local Reviews
for Northeast Ohio

Rated 4.8 out of 5 stars based on 4213 customer reviews

Our Reviews by City

Avon, OH (94)
Berea, OH (27)
Hiram, OH (11)
Kent, OH (53)
Mentor, OH (202)
Parma, OH (104)
Perry, OH (23)
Rome, OH (11)
Solon, OH (76)

Map of Oberlin, OH

Technician did a great job

Map of Strongsville, OH

GMH Review

Map of Mentor, OH

prompt service

I appreciated the email and phone messages letting me know when to expect them. They were also very cordial and answered all my questions

Map of Perry, OH

Jason service

Very satisfied with the 2nd visit. Should have seen problems the 1st visit.

Response from Fred's Appliance Service:

Hello Denise! Thanks so much for dropping us a line. We're sorry your appliance defeated us on the 1st visit. Sometimes they even get the best of us! We're glad we got you the second time around. Thanks again, and have an awesome week! -The Fred's Team

Map of Elyria, OH

Excellent Service

David was very nice and very knowledgeable! He was very patient also explaining to me what he was doing to repair my fridge.

Map of Lakewood, OH

Great Service

She was very efficient and explained everything she was doing. Also gave me excellent advice on using the washer. Good personality. Left me feeling satisfied. Also wonderful to see women in this profession.

Map of Willoughby Hills, OH


Map of Cleveland Heights, OH

Awesome Service!

We were very pleased with the process, timeliness and the professionalism of the technicians.

Map of Willowick, OH

Great service,worked around my schedule,and fixed right

Map of Brook Park, OH

On time and thorough

Only issue I had was with a hose that was not leaking prior to service but was leaking after service. I realize that hoses are not part of the washing machine but since they were installed new with the washing machine and less than a year old, I was frustrated that I had to replace at my own cost.

Great Service, cordial technician

Did a thorough job in indentifying the problem and arriving with the correct solution.

Excellent Company

Courteous and competent service people as well as Maddy in the office, who is an excellent representative of your company! She is friendly, efficient and a pleasure to work with. She’s an asset to your company and is really wonderful at her job! Thanks so much for your great customer service and fantastic service people!!!

Friendly service

Great service

Very polite. on time, clean up his work area

GE screw repl'mt on washer

Good job, works. Only concern is the high cost, mostly labor and service call.

Very good service

Tech. Was pleasant and prompt. He dealt well with my two older dogs. Knowledgeable and solved the problem

Arthur really knows his stuff!!

Arthur was great! We really appreciate his knowledge!


very good experience. The tech gabriel was very professional


service was prompt and great

Awesome service!


Great experance

Always let us informed of hat he had done great manners.

Great service call from Corina

We requested Corina for this call as she was here a few years ago for another appliance. Very helpful with information and pros and cons of repair vs. replacements.

Amazingly efficient

I’m used to waiting for days or weeks for repair appointments, so was astonished to get an appointment to diagnose the problem with my washing machine the very next day—and equally pleased that both the diagnosis and repair could be done the same day! And our technicians were just terrrific. Fred’s was recommended by a friend and I’ll be using them for all my future appliance repair needs.

Mac was extremely professional and knowledgeable would want him again

Excellent Service

Great service

Great service


very knowlegeable, but willing to ask his senior advisor for help

Gabriel was friendly and competent .He knew what was wrong with our dishwasher from our description, and worked diligently to fix it.

Excellent proficient service

Very efficient and professional. Knowledgeable. Highly recommend and will continue to utilize their services.


Corey was excellent. He knew what to do. He was polite and friendly.

Great Service!

Good service

I hope he solved the problem.

Well pleased with service and service tech.

Corey was able to locate problem without any delay. Ordered part and once we received return to install. Cleaned oven before he left. Will request Corey if we ever have an appliance problem. Your on line tracking service is great.

Great Service

Very nice, clean and organized.


Very good the highest 10. Professional

Very good!


My technician was very friendly. He offered great advice and was really easy to work with.


Great service